Service History 314 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Leesburg, VA 20175

Ricky E.

Job Details: 08/10/2023

"customer stated that the unit nwill start and lock the door, but then go to done. verified issue and fnd units motor is seized... need parts...; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 w11395618 (capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Virginia Beach, VA 23464

Branden R.

Job Details: 08/10/2023

"cx complaint unit not cooling , checked unit and found unit will need new control and heater harness for repair . heater harness lose not allowing full defrost cycle . thermistor in range and damper opening and closing as designed . ordering all parts for repair to unit . compressor checked good; ordrng 1 W11650662 (heater) and 1 W11558182 (Control, Electronic)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Gloucester, VA 23061

Orbie

Job Details: 08/10/2023

"cx complaint unit walking and banging noise. checked unit found F0E5, F0E2. replaced suspension, also ordering basket as per service pointer W11684122. also ordering pressure hose as i noticed there was a slit in it from rubbing back panel. advised cx we will call her when we receive parts.; ordrng 1 W11172199 (basket) and 1 W10846364 (hose)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Lewes, DE 19958

Frederick R.

Job Details: 08/10/2023

"CX complaint is temp issues and no ice. Inspected/tested and found RC at 52 and FC at 18. Both evap fans are working as well as condenser fan. No error code on IM at 56. When harvested full tray of ice came out. No sign of ice on either evap and drip tray was not bowed. Ordering RC and FC evaporaters, compresser, 3 way valve and UV driers. 4 ct SS on return; ordrng 1 WPW10630535 (evaporator RC) and 1 WPW10608485 (evaporator FC) and 1 W11575003 (3way valve) and 2 WPW10143759 (dryer)s and 1 W10832994 (compressor) and 2 W11506635 (coupler)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Berlin, MD 21811

Michael E.

Job Details: 08/10/2023

"CX complaint: no ice. Tested and verified complaint. IM stopped briefly a couple times during cycle so i replaced IM, tested unit and not filling. Valve is getting 120 vac when it should activate. Replaced inlket valve. Tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Martinsburg, WV 25401

Ken M.

Job Details: 08/10/2023

"Customer complaint is that the unit did not power on. Inspection of the unit found that the power connector to the control was disconnected. Connection plugged in and unit tested. Unit is now powering on. No water hook ups or drain available, so cannot test further."

We serviced a

JENNAIR RANGE

Model JES9800AAB

Near North Potomac, MD 20878

Julian H.

Job Details: 08/10/2023

CX refrurbished control & wanted me to put it on advised that we wont give him any warranty he agreed replaced part resume power & code f1-7 appeared new control NLA CX PIF FOR INSTALLATION THRU APP

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Ocean Pines, MD 21811

Michael E.

Job Details: 08/10/2023

Replaced drum and bulkhead as per previous diuagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW2

Near Suffolk, VA 23434

Zachery R.

Job Details: 08/10/2023

"cx complaint unit not drying dishes, checked unit, unit displaying f10e1 dispenser electrical fault. ran auto test cycle. heater is good. come to find defective dispenser not allowing rinse aid to be dispensed. ordering dispenser to complete repair.; ordrng 1 WPW10671905 (deterg disp asm)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Virginia Beach, VA 23464

Branden R.

Job Details: 08/10/2023

"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit is running as designed ."

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Sykesville, MD 21784

Robert L.

Job Details: 08/10/2023

"cx complaint goes from sensing to done in few minutes, found f7e4 re-engagemnt error, found slider seperated, replced slider from pre-id, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model MDG9806AWW

Near Alexandria, VA 22314

Christian C.

Job Details: 08/10/2023

Cx complaint unit is not drying clothes at all. Inspected unit tested thermistor and hi limit all closed. Tested igniter readin 95ohms. After putting back connections unit is now heating. Harness no longer being made. Cx paid for service call.

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Suffolk, VA 23434

Zachery R.

Job Details: 08/10/2023

"replaced harness, tested, unit working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUDF204EPA00

Near North Garden, VA 22959

Kyle A.

Job Details: 08/10/2023

Added worm clamp and unit no longer leaks. But flow is slow causing fill tube to freeze up. Ordering valve and cx to get new water line.; ordrng 1 WP2307650 (Inlet)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Portsmouth, VA 23703

Zachery R.

Job Details: 08/10/2023

"cx complaint unit not starting cycles, checked unit, unit would not power on, unit has 121vac and correct polarity, noticed led 1,2, and 3 slightly illuminated then could not get unit to power back on, unplugged unit, got into test cycle, heard unit grinding. come to find side to side play in gearcase shaft. ordering acu, gearcase, belt, pulley, suspension rods, and hmi to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11626074 (acu) and 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11130362 (suspension rods) and 1 W11626077 (hmi)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS01

Near Reston, VA 20194

Jason A.

Job Details: 08/10/2023

CX complaint FRIDGE warm RC temps. FC temps good. Fan noise & ice buildup. Tried to enable RC defrost but relay clicks but doesnt heat. FC defrost good. Cleared all ice. & test 38 & 40 good frost pattern. Test RC defrost heats with ice over evap thermistor. Replaced door but bushing is cracked & door doesnt self close. CX avail on 8/29 > JJ; ordrng 1 W11223833 (Left RC bushing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAT04

Near Hyattsville, MD 20783

Davonte

Job Details: 08/10/2023

cx complained the lights in the rc and fc side werent working. confirmed cx complaint. both led lights in fc and fc were out. installed new lights. unit workings as should

We serviced a

MAYTAG DRYER

Model Mgdb835dc4

Near Fairfax, VA 22031

Richard B.

Job Details: 08/10/2023

"CX complant. Dryer making noises. Inspected unit and confermed issue . Removed top and front panel , Found socks and fishing line caught up in blower wheel and lint chute , Removed debris. Cleaned blower wheel of debris and tested unit. No abnormal noises now. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Parkville, MD 21234

Shane M.

Job Details: 08/10/2023

cx complaint of loud noises. found noise coming blower wheel. also found ventline clogged. added zipties to blower wheel. no sounds. pre id blower wheel if cx calls back.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS07

Near Silver Spring, MD 20910

Roberto I.

Job Details: 08/10/2023

Replaced inner door. Unitbtested ok. Collected $125 with check

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Alexandria, VA 22314

Christian C.

Job Details: 08/10/2023

"Cx complaint of unit will not stop spinning. Inspected unit F5E4 lid not open between cycles, F7E1 tachometer missing signal, and F7E7 motor unable to reach target rpm. Ran through diagnostic cycle and whenever unit should agitate or spin it just hums. Tested cap reading open. Installed capacitor. Tested unit no issues. Ran DLMS calibration."

We serviced a

WHIRLPOOL RANGE

Model WEE730H0DS0

Near Fallston, MD 21047

Neil H.

Job Details: 08/10/2023

F8F1CONTROL NEEDED THE COOLING FAN FAILED CONTROL OVER HEATED AND WAS CAUSING UNIT TO BEEP AND FLASH 999; ordrng 1 W11050557 (CNTRL-ELEC) and 1 W11107275 (fan-blwr)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Millersville, MD 21108

Alexander D.

Job Details: 08/10/2023

"cx complaint unit still leaking small amount of water, about a TBSP on right side. cx said it didnt leak during the first cycle after previous visit but leaked on every cycle after 45min into cycle. doesnt leak on quickwash. no signs water is getting in drip tray. ran 3 test cycles with front panel removed and on 3rd cycle had 1 drop leak past bottom door seal by harness. bottom door seal is a wavy in a couple spots which ive seen plenty of times without unit leaking but the one by the harness is bigger than usual. also noticed streak coming from top door seal on right side. also noticed streak going around tub gasket that drifts towards out side the tub on both bottom corners. ordering inner door, door seals and returning with tub gasket. parts in stock, scheduled return for 8/18; ordrng 1 W11559689 (inner door) and 1 W11412696 (top door seal) and 1 W11664713 (bottom door seal.)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KSB00

Near Ocean City, MD 21842

Michael E.

Job Details: 08/10/2023

"Replaced the IM as mper previous diagnosis. Testerd and IM is not cycling. Checked settings on control but when i press ice maker button it doesnt change brightness, not when briefly pressed and not when hold for 3 seconds. It appears that the control is not activating IM, even after resetting unit. Ordereing control and Reordering IM (just in case). IM is not likely needed but wanted to have on hand just in case. Cannot reschedule due to SO part.; ordrng 1 W11580275 (control reorder) and 1 W11596827 (IM)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV00

Near Severn, MD 21144

Alexander D.

Job Details: 08/10/2023

"cx has new complaint while waiting on rc door to come in. cx complaint unit not making ice or making ice very slowly. sometimes only has 1 batch in container. inspected unit and verified complaint. cx said she noticed condensation in rc sometimes. i also noticed frozen condensation on back wall of fz. tested icemaker and it harvested and filled correctly. seems issue is rc door not sealing or popping open, letting warm air in. ordering icemaker in case needed when replacing rc door. advised cx to put a chair in front of door that keeps popping open to hold it shut and see if icemaker gets better, if cx says it didnt get better on return visit then replace icemaker. advised cx to call in when door arrives after inspecting for damages.; ordrng 1 W11542654 (icemaker)"

We serviced a

WHIRLPOOL FREEZER

Model WRT108FFDM03

Near Burtonsville, MD 20866

Emmanuel R.

Job Details: 08/10/2023

"Cs unit isnt not cooling, confirmed complaint. I found the compressor is tripping the over load device pulling about 3amp 848watts . Replaced compressor and filled with 200psi of nitrogen to check for leaks, no leaks detecte, pulled a vaccum , held a vaccum. Filled 50g r600. Unit is now buidling a frost pattern. Advised allow 24hrs for temps to stabilize. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16CX

Near Fenwick Island, DE 19944

Michael E.

Job Details: 08/10/2023

Corrected the sound problem as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Sterling, VA 20165

Simon

Job Details: 08/10/2023

CX complaints refrigrator not cooling both sides inspected unit found start device on and off check watt meter 120 volts ones start the compressor voltage drops to 118 and noisey compressor even replace new start device the compressor wont start need seal system tech.CX paid for service call $120. parts and labor FOR SEAL SYSTEM REPAIR CX coverd.three count job.oredred compressor dryer start device and couples.SZ; ordrng 1 W11370574 (compressor+dryer+start device) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Greenbelt, MD 20770

Davonte

Job Details: 08/10/2023

cx complained unit wasnt cooling on fc and rc side. installed new heater.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Glen Burnie, MD 21061

Neil H.

Job Details: 08/10/2023

CX COMPLAINT WASHER NOT DRAINING FOUND THE PUMP CAME DISCONNECTED FIXED CONNECTION AND UNIT DRAINING AND TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Round Hill, VA 20141

Ricky E.

Job Details: 08/10/2023

"customer stated that the unit makes a trange noise when running. verified issue and fnd units condenser fanblade not fully seated.. secured fan blade, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Forest Hill, MD 21050

Neil H.

Job Details: 08/10/2023

CX COMPLAINT UNIT HAVING FILL AND WASH ISSUES AT TIMES LIKE WILL BE AGITATING WITH LITTLE TO NO WATER AND WILL ONLY FILL FOR A FEW SECS. AND THEN STARTS WASHING ORDERING NEW CONTROL; ordrng 1 W11614514 (Appliance Control Unit (acu))

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Darlington, MD 21034

Neil H.

Job Details: 08/10/2023

CALLED TECH LINE AND TOLD THE SAME THING AS LAST VISIT ON THE UNIT CAN'T BE ADJUSTED FLAME WISE CX WILL CALL WHIRLPOOL TO HAVE OPTIONS GVEN BUT REPAIR WISE NOTHING CAN BE CHANGED REGULATOR REPLACED LAST VISIT.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Washington, DC 20017

Sherwood

Job Details: 08/10/2023

cx complaint no heating got f3e0 error code. did a ohms reading on sensor temp sensor is reading high for room temps and cooling fan is continuously ran. im ordering temp sensor and main harness due to service pointer although i checked connection want to have it on hand.; ordrng 1 W11245671 (harness) and 1 W11598120 (temp sensor)

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA01

Near Lewes, DE 19958

Frederick R.

Job Details: 08/10/2023

Upon arrival i was inspecting unit and found that condenser line is kinked. Need to add new condenser to job and move to 3 ct. CX has appt today at 430 so wouldnt be able to get job completed in that time frame. Orderingcondenser and returning with compressor. 3 ct SS job. Please call to reschedule; ordrng 1 WP2313624 (condenser)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Virginia Beach, VA 23462

Carl A.

Job Details: 08/10/2023

replaced all parts tested and calibrated unit works as desinged

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Gambrills, MD 21054

Israel R.

Job Details: 08/10/2023

"Installed new control, dampper. Tested unit unit is letting air through and is cooling. Unit is back to normal operations."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Harpers Ferry, WV 25425

Ken M.

Job Details: 08/10/2023

"Customer complaint is that the unit is making a thumping noise. Customer has already replaced the belt, rollers, and idler pulley. Unit tested and issue confirmed. Found a drywall screw stuck between the felt and front drum glide. Screw removed and unit retested. Unit is working properly."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Norfolk, VA 23504

Zachery R.

Job Details: 08/10/2023

"cx complaint unit not completing cycles, checked unit, unit properly installed, correct polarity, no faults, tried calibrating, unit acting sporadic. acu receiving 122vac, ordering acu to complete repair.; ordrng 1 W11607637 (acu)"

We serviced a

WHIRLPOOL DRYER

Model WGD5500XW1

Near Washington, DC 20008

Samuel R.

Job Details: 08/10/2023

cx complaint unit is making noise.inspected unit and unit did not make any noise.tested unit with and without a load.cx will call if unit makes noise again.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Baltimore, MD 21209

Justin S.

Job Details: 08/10/2023

CX complaint aig dw door not closing right. Removed outer door panel. install new right side hinge and friction pads on both hinges. CX seemed satisfied with noise reductiom.

We serviced a

MAYTAG REFRIGERATOR

Model MFX2876DRH00

Near Bel Air, MD 21015

Neil H.

Job Details: 08/10/2023

CX COMPLAINT UNIT NOT COOLING FOUND NO FROST PATTERN UNIT IS EXTREMELY HOT ON CABINET AND WHEN I RAN TESTED 5 COMPRESSOR SOUNDS WEAK AND STRAINING CX'S HAVE HAD UNIT IN AREA SPACE THAT HAS NO ROOM ON THE SIDES AND BACK S.S. NEEDEED CX WILL LOOK AT BUYING SMALLER UNIT TO FIT AND HAVE SPACE ON EACH SIDE $120 COLLECTED

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Virginia Beach, VA 23453

Branden R.

Job Details: 08/10/2023

"cx complaint unit not heating checked unit and found good air flow , heater ohmed out good . motor checked good and has proper rpm . found unit cycling heat on and off within 30 seconds not allowing unit to properly heat ordering tco and thermal fuse for repair .; ordrng 1 WP3391914 (thermal fuse) and 1 279973 (tco)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFT2772HEZ00

Near Chantilly, VA 20152

Daniel J.

Job Details: 08/10/2023

fridge power cycling returned from vaction to a no cool and and frisge turning off and on lights on and than off plugged in night of 8/9 since than no power outage called tech line informed to run test 3 evap fan and test 36 iceroom fan and listen for noise and lose of power ran test three for 8 mins normal moving air damper opening started test 36 ran for started test four for compressoor and condenser fan unit did not reset during testing

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Fredericksburg, VA 22407

Robert W.

Job Details: 08/10/2023

"CX Complaint is the unit is making a gringing noise. Inspected unit and ran diag unit has error for control cant see mcu, Ran diag unit ran but is making noise during spin, Pulled unit and found rotor screw out pulled screw and added lock tight blue and tighten screw up and tested unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/10/2023

"cx complaint made 6 cubes since last visit, found fill tube frozen again,found temp 37 RC but 33 in ceiling , ran T19 thawed in few minutes , T45 filled mold, air leak from ice chamber cousing freezing to fill tube, ordering seals, permagum, liner tape, valve and icemaker; ordrng 1 212643 (sealer-gum) and 3 W10739629 (gasket)s and 3 482395 (repair kit)s and 1 W11658802 (icemaker) and 1 W11482383 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Lexington Park, MD 20653

Leon

Job Details: 08/10/2023

replaced the RC DOOR AND GASKET EVERYTHING IS WORKING AS IT SHOULD

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Lexington Park, MD 20653

Leon

Job Details: 08/10/2023

replaced oven wire harness and terminal block

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Chester, VA 23836

Chris B.

Job Details: 08/10/2023

called saftey spoke with alisia. cx comp unit wash arm fell onto heater insp unit conf cx comp replaced wash arm heater had no sighns of thermal event tested unit on auto test found heater dp unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Gloucester, VA 23061

Orbie

Job Details: 08/10/2023

"cx complaint unit dripping water after using dispenser. used dispenser, couldn't immediately replicate issue, called techline spoke to Jonathon. advised its air in the lines and to have cx monitor unit after another week or so of use. leveled unit as well."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Falls Church, VA 22043

Simon

Job Details: 08/10/2023

CX complaints DW washer loosen from wall.inspected unit .unit leaning forward .leveld and tilted back .unit good to go.SZ

We serviced a

WHIRLPOOL WASHER

Model WDF520PADM9

Near Norfolk, VA 23502

Zachery R.

Job Details: 08/10/2023

"replaced sump&pump, tested, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Silver Spring, MD 20904

Brian F.

Job Details: 08/10/2023

"Installed new burner head on right front burner, tested, burner now lighting properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 08/10/2023

"cx complaint is the unit having some broken shelf brackets and the filter not coming out of the filter housing. confirmed complaints. filter is stuck, the glass parts of the shelves are not borken. its the plastic drawer holders. i calld parts specialist to see if those parts were covered or not. they said they are not covered. only filter housing is. quoted cx for shelf parts. he paid for parts and tax. AIG will cover filter head. schedule when approved and when all parts are available.; ordrng 1 W11368751 (drawer holder) and 1 W11371713 (holder snack pan) and 1 W11212337 (shelf-glas) and 1 W11162042 (housing)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Charlottesville, VA 22903

Kyle A.

Job Details: 08/10/2023

Cx complaint of burning smell. Did confirm wash motor is seized. Replaced wash motor and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Washington, DC 20016

Samuel R.

Job Details: 08/10/2023

replaced parts and calibrated unit.when trying to test unit on a normal cycle unit would not start a cycle.trived various settings and nothing got no error codes.reset power to control and unit is now working properly

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Crozet, VA 22932

Kyle A.

Job Details: 08/10/2023

Cx complaint of grinding noise. Did confirm and found guard broken. Will need to return to replace.; ordrng 1 279441 (Seal)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Manassas, VA 20110

Demonte S.

Job Details: 08/10/2023

Inspected the unit. Found that the cx is saying that the Washer isn't Draining. Checked the lower Harness at the Drain Pump. Harness is broken. Tapped the broken wire to remove all water from the Tub. Water is removed. Drain Pump is still good. Unit needs the lower Harness. ( Any questions please check Sd Pictures.) ; ordrng 1 W11590868 (HARNSWIRE)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Louisa, VA 23093

Eric F.

Job Details: 08/10/2023

"Confirmed cx complaint unit not producing ice. Found unit dropped one batch of ice, cx states batch dropped after she put some of her own in. Confirmed ice maker motor function, fill valve function. Ran ice box thermistor test, ice box reading hotter than harvest temperature. Unit was able to produce when cx cooled ice box by adding her own ice. Confirmed ice box fan function. Reduced freezer temps by a few degrees, advised cx to call back if issue persists. If cx calls back we must return with a data logger."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Washington, DC 20016

Samuel R.

Job Details: 08/10/2023

cx complaint unit is not cooling.inspected uit and found rc evap frozen.defrosted evap and found drain pan to be bowed as per service pointer W11092686.advised cx will need drain pan.cx will call if they go with reapir.; saved tckt

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Silver Spring, MD 20905

Brian F.

Job Details: 08/10/2023

"Installed new transformer, magnetron, capacitor, and diode. Tested with glass of water, unit is now heating properly."

We serviced a

JENN-AIR RANGE

Model JES1750FS1

Near Virginia Beach, VA 23452

Austin D.

Job Details: 08/10/2023

"cx complaint the unit is not heating like it should. checked thne unit and found that the bake element is not turning on when power is sent to the element. therefore, the unit cannot get past 275-300 degrees. ordering all aprts needed to resolve the issue. will return once the parts come in. ordering control just incase. will return once the parts come in.; ordrng 1 W10833885 (temp sensor) and 1 WP3196548 (oven thermal fuse) and 1 W10779716 (bake element) and 1 W11295990 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Annapolis, MD 21401

Israel R.

Job Details: 08/10/2023

Customer complaint unit is not dispensing water strong and is very low pressure even with a new filter. I tested the unit and found the unit is not getting enough water. The unit has a T valve and i tried adjusting and it got a little better but still nothing. When the unit first let water though it has pressure but after the initial push the water goes low. I removed the water line the water pressure is low is just slightly more that what is getting dispensed. ANd the line id free. THe unit is fine the custoemr needs new valve in the house. CX said he will replace and call back if they still having issues. Collected 120. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Virginia Beach, VA 23452

Austin D.

Job Details: 08/10/2023

came out to resolvre the issue. disassembled as needed. replaced all parts and tested operation. unit is running as desogned. no fault codes or leaks present.

We serviced a

WHIRLPOOL OVEN

Model GGG388LXS00

Near Chesapeake, VA 23321

Zachery R.

Job Details: 08/10/2023

"cx complaint top oven not baking, checked unit, unit has proper voltage supplied to acu. igniter reading 118vac. igniter reading open. ordering igniter to complete repair.; ordrng 1 WPW10324738 (igntr-oven) and 1 W11596211 (igntr-oven)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, VA 23456

Austin D.

Job Details: 08/10/2023

came out to resolve the issue disassembled as needed. replaced all doors and tested operation. unit is good to go. cx still not 100 percent happy with door alignment but i assured her that it is the best we can do and that the doors are sealing as designed. if cx is still not happy i reffered her to customer service. cx agreed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Bowie, MD 20721

Israel R.

Job Details: 08/10/2023

Got to the unit and installed new control and went to install new light and the buls is a different designed to the one ordered. The parts list showring the light for this is NLA called dist. and they said that if it says is NLa is NLA. Called trade partners and they tried to figur it out and they told me that i need to call on monday to see what happen to the light or if we can order it. Unit needs new lamp.; ordrng 1 W11520384 (Lamp Halogen)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Virginia Beach, VA 23453

Branden R.

Job Details: 08/10/2023

cx complaint unit not heating checked unit and found ol on thermal fuse also found element reading OL . ordering element and all cut offs for repair found box the heating element warped causing element to lay on the housing and short out . ordering new element box along with cut offs and element for repair . cx agreed .; ordrng 1 279838 (element) and 1 WP3392519 (Thermal Fuse) and 1 W10900067 (tco) and 1 W11676909 (element box)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Catonsville, MD 21228

Robert L.

Job Details: 08/10/2023

"cx complaint scrsatches on right RC door , confirmed damage (see pic). handle also has small scratch, ordering RC door black stainless, and handle, will use name plate on return, cx aware of time frame, to inspect and no haul away; ordrng 1 LW11038910 (dor-fip BL stainless) and 1 W11450223 (handle)"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS01

Near Virginia Beach, VA 23452

Carl A.

Job Details: 08/10/2023

"cx coomplaint of unit not working and displaying F6E3 error code confrim code,checked unit to finf that door switches have faield and will need the followiing parts to correct issues 1/w10915648 control board ,1/W10886919, Halogen Light Bulb,1/WPW10128850,arm,1/W11033422,interlock,1/W11238401,transformrservice call break down as follows service call 0.00 parts 619.02shipping15.00labor 110.00sub total 744.02tax 37.14grand total 781.16; ordrng 1 W10886919 (Halogen Light Bulb) and 1 WPW10128850 (arm) and 1 W11033422 (interlock) and 1 W11238401 (transformr)"

We serviced a

WHIRLPOOL WASHER

Model WFC682CLW

Near Madison, VA 22727

Danny R.

Job Details: 08/10/2023

found pressure tube off drain sensor rerseated now sees water in unit checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Norfolk, VA 23523

Zachery R.

Job Details: 08/10/2023

"cx complaint unit not dispensing ice, checked unit, removed ice bin, motor still not turning, come to find defective auger motor, motor reading proper voltage, just hums. ordering auger motor to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11671282 (auger motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Madison, VA 22727

Danny R.

Job Details: 08/10/2023

installed parts cheksok

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Norfolk, VA 23523

Zachery R.

Job Details: 08/10/2023

"cx complaint defective console, verified issue, replaced console, tested, unit working as designed. left old part with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Brightwood, VA 22715

Danny R.

Job Details: 08/10/2023

found fan harness loose and fan intermintion worked adjusted fane harness now cooling as designed checksok

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Manassas, VA 20110

Demonte S.

Job Details: 08/10/2023

Inspected the unit. Found that the cx is saying that the Washer is making a loud grinding noise. Ran a normal cycle. When Washer started a cycle. I noticed a knocking noise then a loud grinding noise started. Checked the Gearcase section. Found that the Splutch screw has backed out. Tightened and applied loctite to the screw. Tested the unit again. No noise. Unit is working as Designed. ( Went over all loading instructions with the cx.)

We serviced a

WHIRLPOOL OVEN

Model RBD306PDB14

Near Ashton-Sandy Spring, MD

Brian F.

Job Details: 08/10/2023

"Installed new control board, powered on, unit still giving F2E0. Cx will contact refurb company. Likely issues with control panel, part is temporarily out of stock, cx will call if they would like us to order control panel."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Lusby, MD 20657

Leon

Job Details: 08/10/2023

replaced all part in the unit and tested how it works

We serviced a

WHIRLPOOL OVEN

Model GBD277PDS09

Near Bowie, MD 20721

Shane B.

Job Details: 08/10/2023

installed ordered part and restored power. display powers up and lower oven heats. upper oven does not heat. i pulled unit out and found blown thermal fuse. quoted cx for repair. they paid for part tax. scheudled return for 8/17; ordrng 1 WP9759242 (thrmst-fix)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Millville, DE 19967

Michael E.

Job Details: 08/10/2023

Replaced control panel as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG DRYER

Model MED8200FC0

Near Great Falls, VA 22066

Simon

Job Details: 08/10/2023

CX complaints dryer not heating .inspected unit and found bad element .replaced heat elemnt and tco kit .tested unit .unit works as designed.SZ

We serviced a

MAYTAG WASHER

Model MVWC200XW0

Near Bethesda, MD 20817

Shawn D.

Job Details: 08/10/2023

cx complaint unit is not starting said sometimes it works but most the time does not. inspected unit and tried starting a cycle and wont start. i am able to get into diag and unit showed no errors. button is pushed in through the console. if i removed the button on console and unit starts fine and locks the door with no isssue tried atleast 15 times starting cycles and worked everytime. theres a service pointer for this issue and says to replaced the panel. gave cx quote and she wants to take 30 days to see how it does. unit is working good at this time now; ordrng 1 WPW10251333 (console 260.66)

We serviced a

WHIRLPOOL WASHER

Model WED5010LW1

Near Staunton, VA 24401

Kyle A.

Job Details: 08/10/2023

Cx complaint of unit not operating properly. Found red wire loose on motor harness. Reseated wire and unit is now as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near ,

Emmanuel R.

Job Details: 08/10/2023

"Cs MW light isnt working, confirmed complaint. I found the button on the control supplying voltage but light isnt turning on. Removed bulb and found it is defective and it failed. Replaced bulb and tested unit. Unit is now working properly."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Staunton, VA 24401

Kyle A.

Job Details: 08/10/2023

Unit had failed capacitor. Changed capacitor and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVW6230HC3

Near Aberdeen, MD 21001

Neil H.

Job Details: 08/10/2023

F7E7F8E1CX COMPLAINT UNIT STARTS FILLING WHEN UNIT FIRST STARTED AND KEEPS GOING CX HAS THE WASHER PLUGGED INTO THE SAME OUTLET AS WIFI ROUTER AND CX DIDN'T HAVE WIFI CONNECTED TO UNIT TO GET UPDATES I REPLACED THE CONTROL AND CX WILL HAVE THE ROUTER MOVED AND DOWNLOAD AND USE WHIRLPOOL APP TO GET UPDATES

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/10/2023

CX Complaing is the unit lower oven not locking. Inspected unit and found no error ran diag and found upper oven is locking lower oven will not console not responding at all screen keep freezing. was able to get lower oven to lock but wont unlock Ordering Console control and latch sensor; ordrng 1 W11598123 (Latch lower) and 1 W11598120 (Sensor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Great Falls, VA 22066

Jason A.

Job Details: 08/10/2023

CX complaint FRIDGE went for 2 days after last service to replace valve & then drip slowly from dispenser. CX has paper towel under to show drip. 2 check valves. CX request 1st AM appnt > JJ; ordrng 1 8201815 (check valve)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Remington, VA 22734

Danny R.

Job Details: 08/10/2023

installed parts checksok

We serviced a

WHIRLPOOL WASHER

Model WFW70HEBW1

Near Owings, MD 20736

Shane B.

Job Details: 08/10/2023

installed orderd parts. tested unit for cx. unit is working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Pasadena, MD 21122

Alexander D.

Job Details: 08/10/2023

replaced control panel and vent. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYW04

Near Red Lion, PA 17356

Drew B.

Job Details: 08/10/2023

cx complaint that unit iios leaking out the fc bottom found clogged drain tube and was able to clean and unclogg and update with new kit and now drains in pan checks good.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waldorf, MD 20602

Leon

Job Details: 08/10/2023

"cx complaint was unit didnt start confirmed issue seen that the CAPACITOR was no good i had a CAPACITOR in my v/s replaced the part then tested unit and everything worked as it should; used 1 W11428524 (CAPACITOR) from stock, ordrd 1 W11428524 (CAPACITOR)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Red Lion, PA 17356

Drew B.

Job Details: 08/10/2023

replaced and tested now checks good .

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Culpeper, VA 22701

Danny R.

Job Details: 08/10/2023

installed part and leveled unit checksok

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Baltimore, MD 21209

Justin S.

Job Details: 08/10/2023

"CX complaint was leaking water on floor. Upon arrivial error code. F2E1 (stuck key). Ran diganosis cycle three time. after third time water began to be spotted on right side of washer on floor. Looked under unit and saw both water and oil on floor, stator, and rotor. Indecating a failed bearing in gear case. Cx does not want to proceed with repairs at this time; ordrng 1 W11393685 (gearcase)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 08/10/2023

cx complaint is the lights in the top of the unit and FC light flickering. confirmed complaint. all other lights are working fine. i replaced the light in the FC with preIDed part and all lights started working. cx paid in full for repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Essex, MD 21221

Shane M.

Job Details: 08/10/2023

cx complaint the unit isnt cooling. found compressor popping like trying to start. found compressor hot to touch. replaced start relay. compressor still popping. windings off on compressor. R600a 2ct; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (fitting) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504445 and 1 W11504447 and 1 W11504447 and 1 R600a

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Clinton, MD 20735

Shane B.

Job Details: 08/10/2023

when i arrived cx said uint has been leaving clothes soaking wet again and didnt spin on drain & spin cycle. i checked for codes and found F0E5. cleared code and ran high speed spin. unit spun with no issues. installed all ordered parts. ran calibration and service cycle. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Newark, DE 19702

Taylor F.

Job Details: 08/10/2023

Cx complaint is unit not heating. Tested inspected and verified complaint. Found the heating element to be defective. Replaced element from pre id and unit is now working as designed. Job is complete. Cx paid in full for part.

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