Service History 314 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Richmond, VA 23229

Joseph D.

Job Details: 08/04/2023

Fridge at 38 and freezer at 0. Cx states items freezing on top shelf. Techline recommended customer use slightly higher temp setting on snowflake control and install a data logger bc unit appears to be operating properly. ; ordrng 1 Datalogger (Data logger)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Richmond, VA 23238

Joseph D.

Job Details: 08/04/2023

"replaced heater, cleared control. Put in test mode to ensure heat function. Cx instruct on rinse aide"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ

Near Abbottstown, PA 17301

Drew B.

Job Details: 08/04/2023

cx complaint that unit upper rack wheel is not engaging the track needed the upper adjusters. and also they had service request for console as well.. for not pressing button working they had adjusters and consoel at home from wp already used their kit and console W11302464 and checks good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Potomac, MD 20854

Julian H.

Job Details: 08/04/2023

"CX complaint about unit making a noise when dispensing water & frrezing items on RC bypass filter & noise was gone issue with filter head noisy damper causing to no close all the way replaced parts from VS tested & working properly no noises found CX PIF THRU APP; ordrng 1 W11346623 (filter head for restock JH VS) and 1 WPW10594329 (damper for restock JH VS), used 1 W11346623 (filter head for restcok JH VS), and 1 WPW10594329 (DAMPER for restock JH VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Lancaster, PA 17601

Justin L.

Job Details: 08/04/2023

"Was able to access unit and replace part. Cx also concerned of longer cycles. Tested unit and checks good. Went over pre-rinsing dishes, using rinseaid, and extended heat dry. Cycles are estimated time not accurate. no further work needed."

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Henrico, VA 23233

Thomas B.

Job Details: 08/04/2023

Special project. Parts (Only Parts Listed Below) & Labor Est. Completion date: 12/29/2024Removed and replaced LED Assy in freezer tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Falls Church, VA 22046

Simon

Job Details: 08/04/2023

CX cimplaints ice comes randemly from ice maker .inspected unit and CX mentioned two or three cube of ice they comes from ice despensor .replaced the seperator .ice maker works as shoud be unit good to go.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Moseley, VA 23120

John P.

Job Details: 08/04/2023

Found ice maker switch in the off position turned on ice maker cycle and inform CX about the ice maker switch tested unit working as design

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Leonardtown, MD 20650

Shane B.

Job Details: 08/04/2023

cx complaint is black/grey discoloration on interior of unit. confirmed compplaint. unit has smudges or marks all over. cx said discoloration was not there when unit was delivered and she wants unit replaced. marks do not clean off. i inspected FC. found no thermal damag to evap fan or heater. temps are good. i called techline to document and sent them pictures. they gave me an SR# and advised having cx contact whirlpool to resolve the issue. gave SR# to cx. she is very upset and wants unit replaced.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Mechanicsville, MD 20659

Shane B.

Job Details: 08/04/2023

"cx complaint is the unit being very loud during spin. i pushed basket down and it sunk easily and bounced, suspension is worn out. basket is also very loose and can be moved side to side. i found no saved codes, ran service cycle. during spin unit shook a lot. i inspected drive hub, it is not stripped. unit is leaning to the right, leveled feet. found unit is leaking oil from gearcase. unit will need gearcase and suspension. quoted cx and he paid in full.; ordrng 1 W11130362 (suspension kit) and 1 W11454734 (gearcase)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Dayton, MD 21036

Marc M.

Job Details: 08/04/2023

cx complaint unit uneven door closure at top middle corners. contacted techline to document and was reccomended to fil the left side door gasket with a small filler of perma gum to push the left side door out while still sealing effectively. did so and took pics of before and after to demonstrate clear improvement of the door reveal. unti nwo checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Edenton, NC 27932

Austin D.

Job Details: 08/04/2023

replaced the sump and pump. tested operation. unit is running as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KSF26C6XYY04

Near Washington, DC 20015

Julian H.

Job Details: 08/04/2023

"replaced parts when I was replaing evap found a bad sensor for defrost replaced from VS pulled unit to vacuum 30 inch & holding filled unit with 5oz of r134a 7 pressures holding MUST WAIT 24 HRS TO SEE TEMPS TO COOL DOWN CX PIF THRU APP; ordrng 1 W10316760 (thermistor for restock JH VS), used 1 W10316760 (THERMISTOR for restock JH VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB05

Near Richmond, VA 23231

Chris B.

Job Details: 08/04/2023

cx comp unit will not make ice insp unit conf cx c comp foun im not moving when test button is hit rpelaced im tested im filled fc at 0 degrres tested unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Sandston, VA 23150

Chris B.

Job Details: 08/04/2023

cx comp unit will leak from door seal insp unit conf cx comp replaced door seal tested unit working as dersighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Richmond, VA 23294

Joseph D.

Job Details: 08/04/2023

"Fridge evap, freezer icebox fan, main control, UI, drawer slides. First freezer thermister reads as open. Getting 17kohms at sensor yet nothing at rear of cabinet. unit deemed non repairable by Whirlpool techline due to broken harness within units cabinet"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Mechanicsville, VA 23111

Chris B.

Job Details: 08/04/2023

cx comp unit leaks insp unit conf cx comp found leak in sump ordering sump W11416362; ordrng 1 W11416362 (sump)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Mechanicsville, VA 23111

Chris B.

Job Details: 08/04/2023

cx c comp unit knob is very hard to turn insp unit conf c x comp found timer not turning and keeping time when unit running ordering timer and knob; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)

We serviced a

KITCHENAID DISHWASHER

Model KUDL03FVSS0

Near Alexandria, VA 22314

Davonte

Job Details: 08/04/2023

cx complained unit door flaps down when opening it. confirmed cx complaint. inspected unit and saw that right side door pulley was broken. installed new pulley unit working as should

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Hertford, NC 27944

Austin D.

Job Details: 08/04/2023

came out to resolve hte issue. disassmebled as needed. repalced the harness and switch. unit is good to go.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Rockville, MD 20852

Roberto I.

Job Details: 08/04/2023

"CX complaint unit was spinning too fast, noisy, 'FL' and 'E5' on display.Ran test mode, found F0E1 error. Water valves and drain pump tested ok. Drain filter clean. dampers ok. Ran test 12, the unit worked as designed, no leaks. Unable to repilicate any issue."

We serviced a

WHIRLPOOL OVEN

Model WFE525S0HB0

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 08/04/2023

Cx complaint is that the broiler is coming on during bake cycles and causing the food to get burned. Upon arrival I inspected both elements and found there to be no issues. I tehn started a bake cycle at 350. I let the unit preheat and then cycle several times and was unable to replicate the issue. I then started a cycle at 375 and still the same. I was unable to replicate the issue. I informed the cx that I could not replicate the issue. I quoted the cx for the cost of the control if the issue persists. Cx paid the service charge and will decide on the repair if the unit has the issue again.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Richmond, VA 23230

Joseph D.

Job Details: 08/04/2023

Replace control and cover unit with brake and harness only getting 15 volts to board must replace harness; ordrng 1 W10633276 (Harness)

We serviced a

JENN-AIR OVEN

Model JJW3830LL00

Near Midlothian, VA 23112

John P.

Job Details: 08/04/2023

Replace lower cooling fan

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Nokesville, VA 20181

Daniel J.

Job Details: 08/04/2023

temps concerns tested roast meeting temps app showing reached temp setting before unit beeped tested broil again lights but keeps clicking than no more flames ordering maniold and module; ordrng 1 WPW10511278 (module) and 1 W11661180 (broil manifold)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Aylett, VA 23009

Chris B.

Job Details: 08/04/2023

cx comp unit door gap at top isnt straight found dorr not seated into cabinet removed and replaced door tested unit working as desighned

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Elizabeth City, NC 27909

Austin D.

Job Details: 08/04/2023

replaced the fan motor. tested operation. had a full frost pattern in rc coil prior to clsing the unit up. unit is good to go. advised cx if issue persists to please call us back. cx agreed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Richmond, VA 23230

Joseph D.

Job Details: 08/04/2023

Unit with cracked moonyan doors will not seal ordering flap; ordrng 1 WPW10624450 (Mullion)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Hanover, VA 23069

Chris B.

Job Details: 08/04/2023

cx comp unit will unit ui will touch its self similar to problem unit had b4 cx satted ui had been replaced 3 weeks priot to this visit cx had video of unit flashin and changing temps on its own unit will need UI and control W11261167 wall oven; ordrng 1 W11261167 (control) and 1 W11600370 (UI)

We serviced a

JENN-AIR MICROWAVE

Model JMC8130DDB

Near Providence Forge, VA 23140

Orbie

Job Details: 08/04/2023

"cx complaint unit not working at all. checked unit, unit missing screws from previous tech. fuse good, cleaned fuse and tightened terminals, plugged unit in. unit turned on for 2 seconds before blowing fuse. called techline spoke with Robert. found bad diode and bad capacitor, mag and transformer both checked good. put fuse from VS into unit and tested with transformer black and white wire unhooked. unit turned on and could open and close door w/o blowing fuse. door switches good. quoted cx for repair, cx agreed. advised cx we would call when part is available. CX PIF.; ordrng 1 WP59001168 (capacitor-) and 1 WPR9800486 (diode- bla) and 1 W10138793 (fuse OA/VS)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Monrovia, MD 21770

Ricky E.

Job Details: 08/04/2023

"customer stated that the unit had leaked 2 times over a month ago and hasnt leaked since, plus the unit is ran at least once a day.. ckd unit fnd no leaks, ckd the sump, valve and other lines.. unit xks ok.."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Washington, DC 20005

Samuel R.

Job Details: 08/04/2023

cx complaint unit is not working and turns off during mid cycle.inspected unit and could confirm.will start cycle the shut off.unit will need a new control as its not functioning correctly.unit is stacked and will need a 2nd tech W11544680; ordrng 1 W11544680 (control) and 1 2ndtech (2nd tech)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRW00

Near Richmond, VA 23236

John P.

Job Details: 08/04/2023

Install valve check unit unit still pulsating water ordering water reservoir ; ordrng 1 W11346622 (reservoir)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Brambleton, VA 20148

Richard B.

Job Details: 08/04/2023

"CX complant. Lights take a while to come on. Inspected unit and confermed issue, Lihts dont light when doors are opened , Sometimes takes a minuet to ignite, Switches are all acting correctly. Ordering main control and LED board. Further work needed. RB; ordrng 1 W10830278 (board) and 1 W10843055 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Elizabeth City, NC 27909

Austin D.

Job Details: 08/04/2023

replaced the sump and pump. tested operation. unit is good to go with no leaks present.

We serviced a

IKEA DISHWASHER

Model IDT870SAGX0

Near Baltimore, MD 21214

Emmanuel R.

Job Details: 08/04/2023

"Cs top rack is sliding all the way out everytime, confirmed complaint. I found the top rack stoppers wont stay secured and keep coming out allowing top rack to slide out. Ordering top rack stoppers; ordrng 2 WPW10508950 (stop)s"

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRE01

Near Baltimore, MD 21210

Shane M.

Job Details: 08/04/2023

cx complaint the unit lights are out. SCODE P/L coverage. cx paid svc by check.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Mineral, VA 23117

Thomas B.

Job Details: 08/04/2023

cx Complaint unit is not working properly inspected unit found refrigerator section evaporator frozen over completely ordering the refrigerator section evap fan motor with thermostats also the dampner. Cx states issue with ice maker as well ordering ice maker lower. Called TechLine to document ; ordrng 1 W11087438 (motor-evap) and 1 WPW10389152 (support) and 1 WPW10248595 (control) and 1 W10886931 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Richmond, VA 23223

Chris B.

Job Details: 08/04/2023

cx comp unit will not cool in rc insp unit found fc making ice and at 0 degrees and rc at 38 unit makes ice found heater on apon arrival called tech line spoke with rob stated to advised cx to remove at 1/4 of product from fc unit will well over packed and to turn unit down a click to get unit back together unit is working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Baltimore, MD 21239

Emmanuel R.

Job Details: 08/04/2023

"Cs icemaker stopped making ice, couldnt confirmed complaint. Ice in bin, icemaker cycled and filled , icemaker thermistor is colder then harvest temp. I did notice frost on the bottom of ice bin, ice door sealing good i poured water down it and it held the water. I also notice customer has unit over filled blocking off the vents. Advised to organize and remove some items to free up the vent and the door can close properly. Unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Baltimore, MD 21212

Emmanuel R.

Job Details: 08/04/2023

"Cs unit wont start a cycle, confirmed complaint. Found error codes f7e4 basket reengagement failure. Tested actuator and found it not responding but getting voltage. Replaced actuator form vanstock and tested unit. Unit is now working properly.; used 1 W11481722 (actuator) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Towson, MD 21286

Emmanuel R.

Job Details: 08/04/2023

"Upoin arrival i did my owm diagnostics , temps are good, customers complaint is low ice production after repairs.It made on full bin after replacing icemaker then it just slowed down to maybe a tray everyday. Confirmed complaint. I found making is good, ice box fan ok, ice level sensor ok.it fills with water . no error codes. Some condensation coming from air leak. Aslo the fascia door stay open after dumping ice.Verified heater is getting 122v but the heater reads open. If the door stays open the icemaker cant get cold enough to make ice all the time.Ordering fascia heater and used heats gun to reseal door gaskets.; ordrng 1 W11637688 (icemaker fascia)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Baltimore, MD 21286

Emmanuel R.

Job Details: 08/04/2023

Cs long dry times and burning smell. Couldnt confirm complaint because the outlet is dead.The ac unit in the buidling failed and they have a temp. unit inside and its blocking off the breaker box. Customer decided to reschedule when area is clear. PreID heater element part# 279838 and tco part# W10900067; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Owings Mills, MD 21117

Brian R.

Job Details: 08/04/2023

cx says she just moved in and unit is warm and not cooling. took temp readings of 76 in fridge and 77 in freezer. no cold air. lights and fans check. compressor not running. all lines warm. cant get unit to take code. power good. she said unit was getting warmer by the day then lost everything. per service pointer i will order advised ACU for cooling issues as well as new compressor. office will schedule. finialy got F7E1 FAE1; ordrng 1 W11455229 (ACU) and 1 W11455472 (Compressor) and 1 W11506635 (Valve Coupler) and 1 W11504431 (Coupler) and 1 W11504420 (Coupler)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Dunkirk, MD 20754

Shawn D.

Job Details: 08/04/2023

cx complaint ice door freezes and leaks and cant open the door. inspected fridge and is 42 degreees freezer 6. ice bin door is frozen close got it open cleared ice and door seals fine. floor of fridge is full of water and ice leaking out the front can see frost at bottom of evap but the drain is clogged with ice causing all the water. ran test 128 and we have 6.0.0. the temp has to be off in fridge and is allowing warm air into the ice bin causing ice. S Code cover evap cover and control replacement. freezer led is out also. ordering parts for return needs to be a 2 count job on return; ordrng 1 W11167902 (evap cover) and 1 W10789113 (control) and 1 W11483116 (module 11.76)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 08/04/2023

"cx complaint unit has no power , checked unit and found ui doa but lights flashing on both ui and main control . tryed to replace ui with pre id . unplugged for and plugged unit back in untill it reset and asked about what language set english and unit was good to go . checked ms on ui and nothing was saved . orering new ui and will use main control on return . cant replace main control untill we get MS saved to ui . ; ordrng 1 w11478524 (UI)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/04/2023

replaced right side door gasket heated checked seal informed customer to leave closed long as posible no damage to left

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFW1

Near Cockeysville, MD 21030

Brian R.

Job Details: 08/04/2023

cx has multiple issues and running issues and codes on unit. says unit jumps all over the place on screen with times and cycles or shuts off and flashes codes. wont fill or drain right or run. says he unplugs a few days and trys and unit might do first load then do ll the other stuff or lid locks and wont unlock and he has to reach down and unlock. unit took a few trys to take code and go through functions of testing. found codes F3E1 F6E2 tried turning dial and some of the numbers are missing sections or doesnt read or work and you cant do anything unless you turn unit off. called safety and spoke to Cody and claim number of for AIG contract and Eric was name for that. whirlpool is reaching out to cx as far as no safety issue and unit will go through AIG.; ordrng 1 W10903218 (Control Panel White)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Falling Waters, WV 25419

Ken M.

Job Details: 08/04/2023

Ordering dual valve.; ordrng 1 WPW10341320 (dual valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Midlothian, VA 23112

John P.

Job Details: 08/04/2023

Found thermistor out of range and found controller not going in to defrost ; ordrng 1 W10843055 (Control) and 1 W11087438 (fan)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Martinsburg, WV 25404

Ken M.

Job Details: 08/04/2023

New drain hose came with a clamp. Hose replaced and unit tested. Unit is working properly. Old part left with customer.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Burke, VA 22015

Lloyd B.

Job Details: 08/04/2023

"Cx complained of wet clothes. Inspected the unit and found an off balance load detected. In diagnostics, the unit agitated but the agitator and inner basket tried to spin but moved by themselves and not together. Checked and it was shifting and the spluch was in tact. Unit needs new gearcase. Service declined. Job complete; ordrng 1 W11454734 (gearcase)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near ,

Ken M.

Job Details: 08/04/2023

"Customer complaint is that the water dispenses slowly, ice maker is working properly. Dispenser tested and issue confirmed. Filter removed and pressure returned to normal. Unit needs a new filter head.; ordrng 1 W11482384 (filter head)"

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Crozet, VA 22932

Danny R.

Job Details: 08/04/2023

found harness at door switch came a part reinstalled harness tested unit also the tension pully is going bad it wont spin freely you have to force it to move; ordrng 1 W10837240 (idler pulley)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT910SAYE3

Near Shepherdstown, WV 25443

Ken M.

Job Details: 08/04/2023

"Customer complaint is that the unit is not washing. Unit tested and found error codes 6-6, 7-1, and 6-4. Ran test cycle and the wash motor did not turn on. Confirmed 120VAc from the control. Motor tested open from the control. Motor connector is secure. Unit needs a new sump assembly.; ordrng 1 WPW10605058 (pump&motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Camden, NC 27921

Austin D.

Job Details: 08/04/2023

came out to resolve the issue. disassembled as needed. tried to remove the gearcase and it is seized to the inner basket. will need inner basker and the outer tub to resolve the issue.; ordrng 1 W11513243 (inner basket) and 1 W11219115 (outer tub) and 1 W11568797 (filter) and 1 W11396716 (suspension rods)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Fishersville, VA 22939

Danny R.

Job Details: 08/04/2023

found icemaker not working replaced icamker biut still not working found wires under freezer door broken will need freezer door; ordrng 1 LW11026363 (freezer door)

We serviced a

WHIRLPOOL DRYER

Model MED5630HW2

Near Towson, MD 21204

Shane M.

Job Details: 08/04/2023

installed all parts. unit working properly.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hyattsville, MD 20784

Samuel R.

Job Details: 08/04/2023

cx complaimnt unit is not powering on.inspected unit and could confirm cx complaint.found unit getting 240v checked thermofuse and thermo fuse was good.found thermin all bloack to have had thermo event due to loose wire.will need wire kit and therminal block.cx will get power cord.WP3397659, 279318; ordrng 1 WP3397659 (therminal block) and 1 279318 (wires)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Richmond, VA 23219

Chris B.

Job Details: 08/04/2023

cx comp unit will not cool in rc insp unit conf cxc comp found heater elm not seated into evap tray defroisted unit seated heater tested unit working as desighned

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near North Beach, MD 20714

Shane B.

Job Details: 08/04/2023

cx complaint is the broiler not heating. cx said she tried running it several times but it didnt heat at all. i found no saved codes. inspected and found control not sendindg voltage. repalced control and tested. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FTMS02

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/04/2023

"CX complaint: compressor shuts off and on frequently. It only cuts out for 1 second or less every few min. Once i got my probes on the wires into orion board, it did not cut off again. Unit is now working properly. Maybe it was just a loose plug. CX paid 120.00 for service by check. Job is complete."

We serviced a

MAYTAG RANGE

Model MGR6600FW6

Near Waynesboro, VA 22980

Danny R.

Job Details: 08/04/2023

unit had a bad igniter will need parts; ordrng 1 W11524031 (ignitor)

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Bethany Beach, DE 19930

Michael E.

Job Details: 08/04/2023

Replaced recirc pump as per previuous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Ruckersville, VA 22968

Eric F.

Job Details: 08/04/2023

"Confirmed cx complaint unit over cooling fridge. Found fridge compartment at 33 degrees, set at warmest temps. Fridge roughty 8 degrees cooler than set. Ordering thermistor and ACU.; ordrng 1 WPW10384183 (thermistor) and 1 W11566891 (control)"

We serviced a

WHIRLPOOL WASHER

Model Mvwx655dw2

Near Ocean View, DE 19970

Michael E.

Job Details: 08/04/2023

F0E5 error code for off balance load. 2.4 kolms on actuator motor J2 1&2. 120vac into control. Only getting 30 vac at actuator when it activates. At J2 1&2 we are not getting our voltage when actuator activates. J2 -1 has 120 vac when i put black probe to ground but not getting voltage through J2 1&2. Control board not completing common... J2-2 is not completing circuit. Quoted CX price to replace control W11654023 and saved quote. CX paid 120.00 for service. CX did not approve repair at this time.Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Charlottesville, VA 22911

Eric F.

Job Details: 08/04/2023

Replaced inner door.

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Airville, PA 17302

Bernard M.

Job Details: 08/04/2023

"Replaced valve, ran test, test completed without issues. Unit checks good"

We serviced a

MAYTAG DRYER

Model MED3100DW1

Near Ashland, VA 23005

Thomas B.

Job Details: 08/04/2023

Removed and replaced inner door panel tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC7HV20

Near Potomac, MD 20854

Roberto I.

Job Details: 08/04/2023

"CX complaint clock changes time by itself, mw light flockering doring cycle.Tested unit by running few cycle, the light worked ok, no flockering. Pulled unit out, power supply ok, connctions ok. Connections on control board and UI ok. Possible issue with power supply frequecy. Unit connected to wifi. reversed L1 and L2 at the connections in the junction box. If the cx calls back, please pre id console W11616686."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/04/2023

"Cx Complaint is the unit is making noise, Inspected unit and found no error codes, Ran diag and found unit is working properly no sounds clutch is good belt looks good no gear oil unit is running properly, With load in unit unit is working properly. Recalibrated unit"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Stafford, VA 22554

Robert W.

Job Details: 08/04/2023

Replaced interlock unit tested and is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Columbia, MD 21045

Dustin F.

Job Details: 08/04/2023

"CX complaint: unit wont finish a cycleInspected unit, confirmed CX complaint via test and found F2E1 F6E2 error codes. Unit needs new control. Ordering new control.; ordrng 1 W11200557 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Baltimore, MD 21209

Shane M.

Job Details: 08/04/2023

installed all parts. unit working properly.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near East Riverdale, MD 20737

Samuel R.

Job Details: 08/04/2023

replaced parts and tested unit now working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Chesterfield, VA 23838

John P.

Job Details: 08/04/2023

Confirm CX complaint of dent on panels change panels and innerr

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Shippensburg, PA 17257

Andrew S.

Job Details: 08/04/2023

Cx complaint is that the FC door is not closing properly and the unit is making a loud noise intermittently. Upon arrival I found that the LH slide Rail is not closing completely and caused the door to bow. I am ordering the FC Door and LH slide rail and will use the RH Slide rail on return visit. I informed the cx that the door will ship directly to them. They will inspect and inform the office when the door arrives.; ordrng 1 LW10858419 (FC Door.) and 1 WPW10397636 (LH Slide RAIL)

We serviced a

MAYTAG WASHER

Model MVWB955FC0

Near La Plata, MD 20646

Shane B.

Job Details: 08/04/2023

"cx complaint is the unit displaying DRN dispite it draining the water. i checked for codes and found F0E5 off balance, F9E2 water ring, F9E1 drain system issue, F0E2 oversuds. cleared codes and ran service cycle. drain pump buzzed but no water drained. removed all water and instpected pump. no blockages, ran pump and it spins. still no water flow form drian. i found no blockages in the drain hose or under basket from what i could see. i repalced drian pump with preIDed part and tested. old pump was very hot. new pump drains properly. cx paid in full. working as desiged."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Yorktown, VA 23693

Lucas R.

Job Details: 08/04/2023

"nstalled gaskets, raised door, verrified mullion on full time,advised cx to monitor, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Washington, DC 20016

Leon

Job Details: 08/04/2023

rcx complaint was unit wasnt cooling confirmed issue cx already had the rc evap fan defrosted all the ice in the unit then replacedpart tested fan everything was coooling off and worked like it should

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Glen Allen, VA 23059

Thomas B.

Job Details: 08/04/2023

Cx complaint unit is not working properly inspected unit found the utility drawer spot wields have broken loose in left hand corner cx states this is how it arrived ordering the utility drawer ; ordrng 1 W10813962 (drawr-util)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Herndon, VA 20171

Christian C.

Job Details: 08/04/2023

Cx complaint unit has moisture on mullion. Inspected unit ran test 129 and 134 software versions are up to date. Ran test 63 getting 12.4VDC to mullion. Ran test 85 and set to 01. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Frederick, MD 21701

Ricky E.

Job Details: 08/04/2023

"unit still not level from prior services.. the unit had never been adjusted at the front wheel assys.. leveled unit, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Brambleton, VA 20148

Richard B.

Job Details: 08/04/2023

"CX complant. Fridge lost cooling and would not restart . Inspedted unit and found unplugged. Cycled power and unit started up but would not cool. Fans running , compressor running but warm air. Evap drip pan in fresh food warped. Will need evap drip tray . covers labor only, CX paid in full. Will also need compressor , 3 way , dryer and stub Not in stock, RB; ordrng 1 W11457241 (drip pan 77.34) and 1 W10832994 (compressor) and 1 W11506635 (stub) and 1 WPW10143759 (dryer) and 1 W11580434 (3 way valve)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/04/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Point Harbor, NC 27964

Austin D.

Job Details: 08/04/2023

cx complaint unit is not washing. checked the unit and found error code f7e2. replaced the sump and pump and tested again. unit is now running as designed.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Fredericksburg, VA 22407

Robert W.

Job Details: 08/04/2023

"CX Complaint is the unit is giving error, Inspected unit and found error for pressure switch checked switch its good found the hose kinked causing unit to think there is water in unit. Fixed and tested unit is working properly."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near South Bethany, DE 19930

Michael E.

Job Details: 08/04/2023

CX complaint: unit not starting. Tested and verified complaint. UI not powering up. A couple times the door lock indication light lit up but no other LEDs lit up. Power and start buttons unresponsive. We do have 120 vac into control but only getting mV to UI. Ordering ACU and UI (just in case). Cannot reschedule due to SO part; ordrng 1 W11626077 (HMI) and 1 W11627413 (ACU)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Fairfax, VA 22032

Christian C.

Job Details: 08/04/2023

Cx complaint of a noise during spin. Inspected unit no errors stored. Ran through diag cycle no issues. Removed wash plate and there was a coin. Removed coin no more noise. Unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model kuwr214ksb

Near Alexandria, VA 22314

Davonte

Job Details: 08/04/2023

"cx complained unit wouldnt go below 50 degrees, after inspecting unit confirmed cx complaint. unit temp was at 56 degrees when inspecting unit.unit will need new temp fuse. part is on special order.; ordrng 1 W11359415 (fuse temp)"

We serviced a

MAYTAG OVEN

Model MGT8800FZ00

Near Williamsburg, VA 23185

Orbie

Job Details: 08/04/2023

replaced igniter. tested unit. working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC3

Near Madison, VA 22727

Eric F.

Job Details: 08/04/2023

"Confirmed cx complaint UI non responsive, unit stuck in drain mode. Ordering UI, ACU, and drain pump in the event that it is causing dc voltage feedback to acu.; ordrng 1 W11319991 (cntrl-elec) and 1 W11550656 (acu) and 1 W11458345 (pump)"

We serviced a

WHIRLPOOL COOKTOP

Model KECD807XSS01

Near Gaithersburg, MD 20882

Marc M.

Job Details: 08/04/2023

cx complaint left front element no longer heating. inspected unit and found short at the dual element infinite switch. replaced with pre id parts and quoted and collected for repair from cx. unit now checks good. cx PIF.

We serviced a

WHIRLPOOL COOKTOP

Model SC8720EDB4

Near Walkersville, MD 21793

Justin S.

Job Details: 08/04/2023

exhuast fans turn on when left burners are turned on. Comfirmed left switches were the issue when activating left burners. Looked at wiring and parts diagram. Found pan switch wasnt set right and adjusted. Comfirmed exhuast fans no longer came on with either side left nor right burners.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/04/2023

Confirmed cx complaint unit not advancing cycles. Found inline harness to drain pump broken at connector. Ordering lower harness.; ordrng 1 W11643701 (harness)

We serviced a

WHIRLPOOL ICE MAKER

Model WRX735SDHZ08

Near Bristow, VA 20136

Daniel J.

Job Details: 08/04/2023

ice production stops at times than comes back went to cycle icemaker no moment from arms while holding door switch ordering icemaker and dual valve unable to verify flow; ordrng 1 W11548540 (icemaker) and 1 W11415785 (fill tube) and 1 W11548535 (dual valve)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Tysons, VA 22102

Jason A.

Job Details: 08/04/2023

CX complaint RANGE F2E1 error code. Error repeats even after CX resets breaker. Test oven bake / broil & all cooktop elements heat. See TSP > JJ; ordrng 1 W10894098 (Control ACU)

We serviced a

KITCHENAID COOKTOP

Model KGCD807XSS01

Near Aldie, VA 20105

Daniel J.

Job Details: 08/04/2023

cook top customer stated unit sparked when not in use heard clicking inspected unit debris and spillage on spark harness right side right front burner will not ignite no spark unless one of the other burners is sending signal to spark module ordeing right harness and spark module; ordrng 1 WP74010766 (spark module) and 1 WP74010858 (switch right side) and 1 WP74010857 (left side)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Montgomery Village, MD 20886

Israel R.

Job Details: 08/03/2023

Customer complaint unit is cooling but is meltiung the ice in the bin. I tested the unit and the unit is cooling the freezer is cold and the refrigerator is good temp. Ran test 36 ice box fan and the fan is turning on but is pulsating. I replce the control and still doing it. After i got out of the test the fan startred blowing fast. Customer stated that works like that fior like two days then stops. Ordering ice box fan.; ordrng 1 W10846539 (evaporator fan blade)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Market, MD 21774

Brian R.

Job Details: 08/03/2023

cx complaint is unit makes a clicking or grinding sound againthen wouldnt drain the other day and units not running like it should. only code found F7E1 ran auto test and unit fills and drains but when going to spin or shift unit just buzzes and does not move pulled unit to find nut on clutch was off and clutch dropped and was cutting into shield and melted to it. when part was replaced may not of been tightened enough. replaced clutch and tightened nut tight and ran auto test again. unit now checks and quiet. job complete.

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