Service History 313 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Sterling, Virginia 20165

Simon

Job Details: 08/10/2023

CX complaints refrigrator not cooling both sides inspected unit found start device on and off check watt meter 120 volts ones start the compressor voltage drops to 118 and noisey compressor even replace new start device the compressor wont start need seal system tech.CX paid for service call $120. parts and labor FOR SEAL SYSTEM REPAIR CX coverd.three count job.oredred compressor dryer start device and couples.SZ; ordrng 1 W11370574 (compressor+dryer+start device) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16CX

Near Fenwick Island, Delaware 19944

Michael E.

Job Details: 08/10/2023

Corrected the sound problem as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WRT108FFDM03

Near Burtonsville, Maryland 20866

Emmanuel R.

Job Details: 08/10/2023

"Cs unit isnt not cooling, confirmed complaint. I found the compressor is tripping the over load device pulling about 3amp 848watts . Replaced compressor and filled with 200psi of nitrogen to check for leaks, no leaks detecte, pulled a vaccum , held a vaccum. Filled 50g r600. Unit is now buidling a frost pattern. Advised allow 24hrs for temps to stabilize. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV00

Near Severn, Maryland 21144

Alexander D.

Job Details: 08/10/2023

"cx has new complaint while waiting on rc door to come in. cx complaint unit not making ice or making ice very slowly. sometimes only has 1 batch in container. inspected unit and verified complaint. cx said she noticed condensation in rc sometimes. i also noticed frozen condensation on back wall of fz. tested icemaker and it harvested and filled correctly. seems issue is rc door not sealing or popping open, letting warm air in. ordering icemaker in case needed when replacing rc door. advised cx to put a chair in front of door that keeps popping open to hold it shut and see if icemaker gets better, if cx says it didnt get better on return visit then replace icemaker. advised cx to call in when door arrives after inspecting for damages.; ordrng 1 W11542654 (icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KSB00

Near Ocean City, Maryland 21842

Michael E.

Job Details: 08/10/2023

"Replaced the IM as mper previous diagnosis. Testerd and IM is not cycling. Checked settings on control but when i press ice maker button it doesnt change brightness, not when briefly pressed and not when hold for 3 seconds. It appears that the control is not activating IM, even after resetting unit. Ordereing control and Reordering IM (just in case). IM is not likely needed but wanted to have on hand just in case. Cannot reschedule due to SO part.; ordrng 1 W11580275 (control reorder) and 1 W11596827 (IM)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Millersville, Maryland 21108

Alexander D.

Job Details: 08/10/2023

"cx complaint unit still leaking small amount of water, about a TBSP on right side. cx said it didnt leak during the first cycle after previous visit but leaked on every cycle after 45min into cycle. doesnt leak on quickwash. no signs water is getting in drip tray. ran 3 test cycles with front panel removed and on 3rd cycle had 1 drop leak past bottom door seal by harness. bottom door seal is a wavy in a couple spots which ive seen plenty of times without unit leaking but the one by the harness is bigger than usual. also noticed streak coming from top door seal on right side. also noticed streak going around tub gasket that drifts towards out side the tub on both bottom corners. ordering inner door, door seals and returning with tub gasket. parts in stock, scheduled return for 8/18; ordrng 1 W11559689 (inner door) and 1 W11412696 (top door seal) and 1 W11664713 (bottom door seal.)"

We serviced a

WHIRLPOOL RANGE

Model WEE730H0DS0

Near Fallston, Maryland 21047

Neil H.

Job Details: 08/10/2023

F8F1CONTROL NEEDED THE COOLING FAN FAILED CONTROL OVER HEATED AND WAS CAUSING UNIT TO BEEP AND FLASH 999; ordrng 1 W11050557 (CNTRL-ELEC) and 1 W11107275 (fan-blwr)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Alexandria, Virginia 22314

Christian C.

Job Details: 08/10/2023

"Cx complaint of unit will not stop spinning. Inspected unit F5E4 lid not open between cycles, F7E1 tachometer missing signal, and F7E7 motor unable to reach target rpm. Ran through diagnostic cycle and whenever unit should agitate or spin it just hums. Tested cap reading open. Installed capacitor. Tested unit no issues. Ran DLMS calibration."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS07

Near Silver Spring, Maryland 20910

Roberto I.

Job Details: 08/10/2023

Replaced inner door. Unitbtested ok. Collected $125 with check

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Parkville, Maryland 21234

Shane M.

Job Details: 08/10/2023

cx complaint of loud noises. found noise coming blower wheel. also found ventline clogged. added zipties to blower wheel. no sounds. pre id blower wheel if cx calls back.

We serviced a

MAYTAG DRYER

Model Mgdb835dc4

Near Fairfax, Virginia 22031

Richard B.

Job Details: 08/10/2023

"CX complant. Dryer making noises. Inspected unit and confermed issue . Removed top and front panel , Found socks and fishing line caught up in blower wheel and lint chute , Removed debris. Cleaned blower wheel of debris and tested unit. No abnormal noises now. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAT04

Near Hyattsville, Maryland 20783

Davonte

Job Details: 08/10/2023

cx complained the lights in the rc and fc side werent working. confirmed cx complaint. both led lights in fc and fc were out. installed new lights. unit workings as should

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS01

Near Reston, Virginia 20194

Jason A.

Job Details: 08/10/2023

CX complaint FRIDGE warm RC temps. FC temps good. Fan noise & ice buildup. Tried to enable RC defrost but relay clicks but doesnt heat. FC defrost good. Cleared all ice. & test 38 & 40 good frost pattern. Test RC defrost heats with ice over evap thermistor. Replaced door but bushing is cracked & door doesnt self close. CX avail on 8/29 > JJ; ordrng 1 W11223833 (Left RC bushing)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Portsmouth, Virginia 23703

Zachery R.

Job Details: 08/10/2023

"cx complaint unit not starting cycles, checked unit, unit would not power on, unit has 121vac and correct polarity, noticed led 1,2, and 3 slightly illuminated then could not get unit to power back on, unplugged unit, got into test cycle, heard unit grinding. come to find side to side play in gearcase shaft. ordering acu, gearcase, belt, pulley, suspension rods, and hmi to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11626074 (acu) and 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11130362 (suspension rods) and 1 W11626077 (hmi)"

We serviced a

KITCHENAID ICE MAKER

Model KUDF204EPA00

Near North Garden, Virginia 22959

Kyle A.

Job Details: 08/10/2023

Added worm clamp and unit no longer leaks. But flow is slow causing fill tube to freeze up. Ordering valve and cx to get new water line.; ordrng 1 WP2307650 (Inlet)

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 08/10/2023

"replaced harness, tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model MDG9806AWW

Near Alexandria, Virginia 22314

Christian C.

Job Details: 08/10/2023

Cx complaint unit is not drying clothes at all. Inspected unit tested thermistor and hi limit all closed. Tested igniter readin 95ohms. After putting back connections unit is now heating. Harness no longer being made. Cx paid for service call.

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Sykesville, Maryland 21784

Robert L.

Job Details: 08/10/2023

"cx complaint goes from sensing to done in few minutes, found f7e4 re-engagemnt error, found slider seperated, replced slider from pre-id, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Virginia Beach, Virginia 23464

Branden R.

Job Details: 08/10/2023

"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit is running as designed ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW2

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 08/10/2023

"cx complaint unit not drying dishes, checked unit, unit displaying f10e1 dispenser electrical fault. ran auto test cycle. heater is good. come to find defective dispenser not allowing rinse aid to be dispensed. ordering dispenser to complete repair.; ordrng 1 WPW10671905 (deterg disp asm)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 08/10/2023

Replaced drum and bulkhead as per previous diuagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

JENNAIR RANGE

Model JES9800AAB

Near North Potomac, Maryland 20878

Julian H.

Job Details: 08/10/2023

CX refrurbished control & wanted me to put it on advised that we wont give him any warranty he agreed replaced part resume power & code f1-7 appeared new control NLA CX PIF FOR INSTALLATION THRU APP

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Martinsburg, West Virginia 25401

Ken M.

Job Details: 08/10/2023

"Customer complaint is that the unit did not power on. Inspection of the unit found that the power connector to the control was disconnected. Connection plugged in and unit tested. Unit is now powering on. No water hook ups or drain available, so cannot test further."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Berlin, Maryland 21811

Michael E.

Job Details: 08/10/2023

"CX complaint: no ice. Tested and verified complaint. IM stopped briefly a couple times during cycle so i replaced IM, tested unit and not filling. Valve is getting 120 vac when it should activate. Replaced inlket valve. Tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Lewes, Delaware 19958

Frederick R.

Job Details: 08/10/2023

"CX complaint is temp issues and no ice. Inspected/tested and found RC at 52 and FC at 18. Both evap fans are working as well as condenser fan. No error code on IM at 56. When harvested full tray of ice came out. No sign of ice on either evap and drip tray was not bowed. Ordering RC and FC evaporaters, compresser, 3 way valve and UV driers. 4 ct SS on return; ordrng 1 WPW10630535 (evaporator RC) and 1 WPW10608485 (evaporator FC) and 1 W11575003 (3way valve) and 2 WPW10143759 (dryer)s and 1 W10832994 (compressor) and 2 W11506635 (coupler)s"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Gloucester, Virginia 23061

Orbie

Job Details: 08/10/2023

"cx complaint unit walking and banging noise. checked unit found F0E5, F0E2. replaced suspension, also ordering basket as per service pointer W11684122. also ordering pressure hose as i noticed there was a slit in it from rubbing back panel. advised cx we will call her when we receive parts.; ordrng 1 W11172199 (basket) and 1 W10846364 (hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Virginia Beach, Virginia 23464

Branden R.

Job Details: 08/10/2023

"cx complaint unit not cooling , checked unit and found unit will need new control and heater harness for repair . heater harness lose not allowing full defrost cycle . thermistor in range and damper opening and closing as designed . ordering all parts for repair to unit . compressor checked good; ordrng 1 W11650662 (heater) and 1 W11558182 (Control, Electronic)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Leesburg, Virginia 20175

Ricky E.

Job Details: 08/10/2023

"customer stated that the unit nwill start and lock the door, but then go to done. verified issue and fnd units motor is seized... need parts...; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 w11395618 (capacitor)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Middletown, Pennsylvania 17057

Cody H.

Job Details: 08/10/2023

"CX complains unit is not spraying out of lower spray arm and none of the arms are rotating. CX is outside the manufacture warranty but has been provided with P&L auth. FOund unit sump motor to be getting power but not dispensing water to spray arms. Unit will need sump assembly. Was able to replace sump assembly with pre i.d part, retested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HW4

Near Enola, Pennsylvania 17025

Fred G.

Job Details: 08/10/2023

cx complaint flames came from inside unit. inspected unit and found a thermal event happened due to the failure of the turntable motor. i was able to replace turntable motor. I then found due to the thermal event the cuppler support was damaged and the cook tray fractured due to the heat. cuppler support is what turns the cook tray. unit needs cook tray and cuppler support to correct issue. parts can be installed by the cx. please ship parts to cx once in. unit checks good.; ordrng 1 W11245707 (cuppler support) and 1 W11367904 (cook tray)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW3

Near Frankford, Delaware 19945

Michael E.

Job Details: 08/10/2023

"CX complaint: unit leaking. Tested and verified complaint. F8E1 error code. No leaks found at gasket or under dispenser. I did find water marks under heater. I failed to recreate the leak which has only happened on towels and it happened twice. I tightened the heater. If this problem persists, please PreID W11314664 heater. Unit is now working properly. Job is complete"

We serviced a

KITCHENAID RANGE

Model KSDG950ESS3

Near Fallston, Maryland 21047

Neil H.

Job Details: 08/10/2023

REPLACED THE CONTROL AND THE CONSOLE HARNESS LIGHT AND UNIT NOW WORKING AND TESTED GOOD NEEDS BEZELS FOR PANEL; ordrng 1 W10814133 (bezel-knob)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Annandale, Virginia 22003

Lloyd B.

Job Details: 08/10/2023

"Cx complained the unit did not operate correctly. Inspected the unit and found that it fills and washes, but when going to drain, water would drain on the floor. The clamp that holds the drain line on the plastic, wasn't holding. Unit needs new clamp; ordrng 1 WP285655 (clamp)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KVEXVB01

Near Kensington, Maryland 20895

Roberto I.

Job Details: 08/10/2023

"CX complaint water dripping from watr dispenser.Tested unit, confirmed issue with inlet valve. Replaced part using pre id. Dispenser tedted ok, no leaks. Collected $295.75"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS02

Near Millersville, Maryland 21108

Alexander D.

Job Details: 08/10/2023

"cx complaint unit stopped cooling after a power outtage. inspected unit and verified complaint. unit turned off from ui upon arrival. turned unit on and both fans started running but compressor is not. inverter is getting 120v. must be bad inverter. at first cx said we will have to pull unit out to get top cover off but then remembered that if cx pushes up on cabinet top then theres enough room to get top panel unhooked. ordering inverter. quoted 522.04, paid in full with c/c. call cx to schedule return visit once we have eta on part; ordrng 1 W10629033 (inverter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Culpeper, Virginia 22701

Danny R.

Job Details: 08/10/2023

installed parts checksok

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Fairfax, Virginia 22032

Richard B.

Job Details: 08/10/2023

CX complant. Washer not wasing. Prior diagnosis found unit needs gearcase and agitator components. Installed all

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Spotsylvania Courthouse, Virginia 22553

Robert W.

Job Details: 08/10/2023

"CX complaint is the pantry draw has dent. Inspected unit and found the LH pantry draw dent, Ordering Pantry draw; ordrng 1 W10815669 (Pantry Draw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Gloucester, Virginia 23061

Orbie

Job Details: 08/10/2023

"cx complaint unit still has air in line after repair, also stated moisture building up ontop of FC gasket. verified complaint, moisture building up at horizontal mullion and air getting into water line. called techline, spoke with Chris. unit deemed unrepairable from mullion only heating at edges. advised cx whirlpool will be contacting them."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRB01

Near Waldorf, Maryland 20603

Shane B.

Job Details: 08/10/2023

"cx complaint is the unit not cooling properly. cx said it will stop cooling for days at a time. cx cycles power and it will work for a week or so then stop again. when i arrived unit was running but items in FC were soft. unit is set to reocmended. prob shows 22 in FC, 47 in RC. i found a weak frost pattern. compressor is hot (120degrees). compressor was pulling 1.4amps when running. i called MM and went over my findings with him. ohmed out compressor, in spec. condensor is clean. he advised ordering compressor. compressor CBE. cx paid service call. will pay 350 for labor on return visit. scheudle with SS tech when parts are available; ordrng 1 W11209866 (compressor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Odenton, Maryland 21113

Israel R.

Job Details: 08/10/2023

"installed left door gasket, heated up gasket for seal, door and gasket are sealing, unit working as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Brambleton, Virginia 20148

Ricky E.

Job Details: 08/10/2023

"customer moisture in the ff section. verified issue and fnd right door not sealing. resealed door, unit cks ok.."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Sterling, Virginia 20164

Simon

Job Details: 08/10/2023

"CX complaints microwave makes clicking noise.inspected unit replaced door hinges,arm sliding and interlock harnesstested unit micro wave door not closing CX requested another tech..SZ; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Washington, District of Columbia 20024

Sherwood

Job Details: 08/10/2023

cx complaint lid latch broke. arrived confirmed inssue.m gave cx quote. installed latch tested and its working correctly.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS1

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 08/10/2023

"Confirmed cx complaint unit intermittently leaving standing water in unit. Cx left standing water for me to see. Hit cancel on unit, drain function engaged and drained water without incident. Checked unit for error codes, none present. Ran unit diagnostic cycle, unit cycles through properly. Based on cx description its possible that the unit is experiencing an intermittent electrical issue when engaging the drain pump that causes the cycle to turn off. Ordering ACU, will replace ACU and pump at the same time. Advised cx to continue to use unit and take note of any other symptoms that occur.; ordrng 1 W11672040 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 08/10/2023

"Cx has concerns about sound of agitate cycle. Cx had recording she played for me, sounds are normal, intrinsic to the function of the unit. No issues with unit. Called and documented visit with whirlpool."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Gerrardstown, West Virginia 25420

Ken M.

Job Details: 08/10/2023

Gasket replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Perry Hall, Maryland 21128

Neil H.

Job Details: 08/10/2023

REPLACED THE FAUCET SWITCH UNIT TESTED GOOD

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Glenelg, Maryland 21737

Robert L.

Job Details: 08/10/2023

"installed evap cover, and control kit( main and front ui), , and right door gasket per previous, tested all ops ok"

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Crofton, Maryland 21114

Israel R.

Job Details: 08/10/2023

Customer complaint unit is making a thumping noise and the filter housing is not catching lint correctly. I tested the unit and the unit at first was loud rattle noise. but then it started to go away. I cehck the filter housing and the housing is not sealing correctly and is not catching all the lint. The pulley is qutie but is starting to feel rough all four wheel are starting to get flat and the belt is starting to frey. Installed new filter housing to prevent lint from getting in the blower. the blower had so much lint it is starting to go out of round. Ordering Blower wheel and Dryer repair kit. Call customer when part is available.; ordrng 1 WP697772 (blower wheel) and 1 4392067 (dryer repair kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB05

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 08/10/2023

Replaced diffuser from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS01

Near Arlington, Virginia 22202

Christian C.

Job Details: 08/10/2023

Cx complaint unit is not working. Inspected unit and found unit does not turn on. Outlet polarity is correct. Getting 121VAC from outlet. Unplugged unit from drain pump assembly and plugged unit directly to outlet and unit turns on. Ran through diag cycle no issues. Ordering drain pump.; ordrng 1 1901A (drain pump)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Hagerstown, Maryland 21742

Andrew S.

Job Details: 08/10/2023

Cx complaint is that the unit is vibrating during larger loads. Upon arrival I inspected the suspension and found that the suspension is fine. Cx stated that during normal loads the unit is running as intended. I informed the cx how larger and heavier loads have issues. I informed the cx that if it happens again to pause the cycle and reorganize the clothing and start the cycle again. Unit is functioning as intended.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Bumpass, Virginia 23024

Thomas B.

Job Details: 08/10/2023

Cx complaint unit is not working properly inspected unit ran heating element which came on without issue fan motor with thermostats was replaced already unit is not going into defrost properly qouted 258.60 for control cx paid removed and replaced the control tested and inspected for proper use unit now functions Normally cx paid by CC

We serviced a

WHIRLPOOL RANGE

Model WFI910H0AS0

Near Mount Airy, Maryland 21771

Ricardo S.

Job Details: 08/10/2023

"Cx complains that the oven not heating properly, inspected unit, the broil element cks ok terminal block recives 240vac, the bake element is open, recieves 240 vac, cntrl cks ok.. order bake element; ordrng 1 W10779716 (elmnt-bake)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 08/10/2023

"Confirmed cx complaint unit humidity building up in fridge compartment. Found door gasket malformed, letting air pass into cavity. Reformed gasket with heat gun, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Severna Park, Maryland 21146

Alexander D.

Job Details: 08/10/2023

"replaced inner door and tub gasket. ran 2 test cycles and ran normal wash for 5min, no leaks. previous tech called me when he was here and said it leaked within 3min of normal. wash. unit is now working properly."

We serviced a

JENNAIR OVEN

Model JMC2430IL03

Near Dayton, Maryland 21036

Robert L.

Job Details: 08/10/2023

"installed interface, per previous, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Newport News, Virginia 23608

Orbie

Job Details: 08/10/2023

"cx complaint unit wasn't making ice, but is now. checked unit. test 56 E0, test 57 01. 41.7*F in RC, 2.7 in FC. advised cx to monitor unit and if unit has another hiccup to call us back."

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HM

Near Ijamsville, Maryland 21754

Ricardo S.

Job Details: 08/10/2023

"Cx complains that the unit not making ice at all from day one, isnepcted unit, ice maker is dead, no power on ice module .. connecitons cks ok, reset power, still not working, water pressure from supply valve cks ok, order parts; ordrng 1 w11568810 (pcb board) and 1 WP2307650 (valve-inlt) and 1 4317943 (icemaker only)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pasadena, Maryland 21122

Alexander D.

Job Details: 08/10/2023

"cx complaint unit still leaking, worked for 2 days then started leaking. doesnt always leak at same time. no error codes this time, just puddle on the floor. called cx while i was at my previous job and told them to start unit so i could see it leak. unit leaking upon arrival. found water getting past tub gasket on top of door and running down the sides, missing drip tray. ordering hinges, inner door and door seals. call cx to schedule return visit once we have eta on parts. realized cx was still never charged for labor. cx still owes 130 labor on return visit.; ordrng 1 W11573703 (LH hinge) and 1 W11573702 (RH hinge) and 1 W11559689 (inner door) and 1 W11664713 (bottom door seal) and 1 W11412696 (top door seal)"

We serviced a

JENNAIR OVEN

Model JJW3830LL00

Near Arlington, Virginia 22204

Lloyd B.

Job Details: 08/10/2023

"Cx complained the unit makes a tone when not in use and sometimes, the buttons could not be pressed. There is a code for a bad user interface. Unit needs new user interface; ordrng 1 W11598124 (user interface)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Bumpass, Virginia 23024

Thomas B.

Job Details: 08/10/2023

Cx complaint unit is not working properly. Inspected found clogged cold water valve removed and replaced the inlet valve tested and inspected for proper use unit now functions Normally

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Boiling Springs, Pennsylvania 17007

Sal R.

Job Details: 08/10/2023

WP initiatedservice call. Per Technical Service Pointer. I was able to access and replace the heating element with new bushings. UNit test good.

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Carlisle, Pennsylvania 17015

Sal R.

Job Details: 08/10/2023

CX complaint was that the unit was not heating. I found that the thermal fuse was OL. I was able to access and replace the thermal fuse.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Waldorf, Maryland 20603

Shane B.

Job Details: 08/10/2023

"cx complaint is the unit powering on but not doing anything else. when cycle is started she hears a clicking noise and nothing else happens. i started a cycle, heard a buzzing noise but basket did not turn. lid locked but nothing else happened. found F7E9 locked rotor, F7E4 basket engagment failure, F7E8 drive module over temp, F0E3 overload. basket will not spin or agitate in diagnostics. inspected under unit and found the rotor laying in the drain pan. i put it back on and made sure bolt was tight. ran high speed spin. unit worked properly. ran service cycle and calibration cycle with no issues. unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Mineral, Virginia 23117

Thomas B.

Job Details: 08/10/2023

Cx complaint anytime hitting power LoC and A Red Key Indicator came on informed cx he had locked the console educated cx how to unlock and lock the console cx is very elderly and had no idea the unit had this capability unlocked the console tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Willow Street, Pennsylvania 17584

Justin L.

Job Details: 08/10/2023

Cx complaint unit not cleaning dishes. Found unit filled and drained and control sending voltage to motor but motor not activating. Found F4E3 wash motor not running. Replaced with pre-id and tested unit now operates as designed no further work needed

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near North Potomac, Maryland 20878

Julian H.

Job Details: 08/10/2023

CX complaint about unit making a loud noise from when on spin found an issue with gearcase will use preid clutch on return confirmed wash plate is coming out easily MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11449841 (gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 08/10/2023

"Cx complaint icemaker leaks. Inspected FC around icemaker and found the fill tube was inserted into the fill cup. Water would flow against cup and leak onto shelf and bottom of freezer. Removed icemaker, leveled and inserted tube into cup, jumped icemaker and it filled without any leaks. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Thomasville, Pennsylvania 17364

Bernard M.

Job Details: 08/10/2023

"Cx complaint unit doesn't heat. Ran unit and no heat was being produced. Removed back panel and found the thermal cut-off fuse had no continuity. Replaced fuse using pre-id parts, unit heats as designed. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF302ESS01

Near Vienna, Virginia 22180

Jason A.

Job Details: 08/10/2023

CX complaint FRIDGE RC slow or no water & icemaker not working. Replaced filter head & test dispenser. Jumper T & H to cycle icemaker harvest. Harvest complete & water fill. NO LEAKS

We serviced a

KITCHENAID REFRIGERATOR

Model KBRS19KTMS1

Near Washington, District of Columbia 20008

Samuel R.

Job Details: 08/10/2023

cx complaint unit is leaking.inspected unit and found draintube clogged.cleared draintube and ice from unit.tested uit now working properly

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Arlington, Virginia 22203

Lloyd B.

Job Details: 08/10/2023

Cx complained the unit has condensation. Inspected the unit and found gaps in the gasket that was recently installed. Applied heat around the gasket so relax and close gaps. Job complet

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW01

Near Nellysford, Virginia 22958

Kyle A.

Job Details: 08/10/2023

Cx complaint of unit not cooling. Did confirm and found unit only pulling .4 amps. Compressor is scalding hot and starting to whine. Would need to replace compressor and pressurize unit to find leak. Cx denied repair.; ordrng 1 W10836706 (Evap) and 1 WPW10507886 (Compressor kit) and 1 W11506635 (Coupler)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Wilmington, Delaware 19810

Taylor F.

Job Details: 08/10/2023

Cx complaint is unit not completing cycles. Found the inlet valve and the drain pump both ohm good from the control. Replaced control from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Bethesda, Maryland 20816

Shawn D.

Job Details: 08/10/2023

"when over pricing and cx said he has best buy warrenty. unit showed fae2,fae3 and f9e1 errors. cx will be calling best buy to have correct info sent over unit is going to need a drain pump or the drain hose is installed wrong"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Chantilly, Virginia 20152

Daniel J.

Job Details: 08/10/2023

per notes installed inlet valves ran diag checked for leaks none present started normal cycle let unit fill checked for leaks none present

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Harrisburg, Pennsylvania 17102

Fred G.

Job Details: 08/10/2023

I was able to access unit and replace the RC ice maker as per previous tech. ran test 57 and found ice maker harvest and found home postion. ran test 45 and found im filled with water. unit now checks good.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near East York, Pennsylvania 17402

Drew B.

Job Details: 08/10/2023

cx complaint that unit is making noise when slowing down spinning.. i found the t27torx is pretty much backed out causing noise when slowing down and spinning. i reseated and tested no noise but ordering the following parts for repair to be complete.; ordrng 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV01

Near York, Pennsylvania 17408

Bernard M.

Job Details: 08/10/2023

"Cx complaint icemaker doesn't make ice. Accessed the icemaker and jumped at T&H, the bail arm didn't raise. Jumped and it fills with water. Found it was in mid-harvest when it shut down because ice was inside. Ordering icemaker, once approved contact cx to reschedule; ordrng 1 WPW10300024 (icemaker)"

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Millersville, Pennsylvania 17551

Justin L.

Job Details: 08/10/2023

"Cx complaint issues with front burners. Was able to access unit and found that the right front infinite switch failed. Quoted cx for repair and he wanted quote for front left as well. Cx wanted to purchase part from us directly spoke to MA and clarified no warranty on unit, parts or service if cx does work themself and cx agrees even though highly warned against it. Collected for service, parts, shipping and tax no further work needed"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Carlisle, Pennsylvania 17015

Sal R.

Job Details: 08/10/2023

CX complai t is that the unti stoped mid cycle during a clean cycle. I found that the unit on arrivel had standing waster. I was able to manually vac the water out. I was able to enter diag and foun d a Long Drian error code. I then inspected under the unti and found no visable issues with the drain pump or harness. I was abel to remove the harness from the DP and found a reistanse reading of 19.6 OHMS athe the pump itself. I then accessed the control and messured resistanse of the DP at the J6 connecotr pins 3 & 6 and foun d a O.L. I was able to inspect the harness and found no borken wires. I called WP Tech Line and explained my findings. WP agrees to replace the Lower Harness (W11590868). WP TL call documented again on previouse. Please set return conce apporved.; ordrng 1 W11590868 (lower harness)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mountville, Pennsylvania 17554

Justin L.

Job Details: 08/10/2023

Cx had noise concern. Was able to access unit and unable to replicate any odd noises all were normal operation no further work needed. Cx will record and email if another issue arrises

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Stone Ridge, Virginia 20105

Daniel J.

Job Details: 08/10/2023

dishwasher not drying dishes no rinse aide being used ran diag no errors stored let unit run diag cycle with thermalcoupler inside to measure temps found when starting temps at 71f turned on hot water for a few mins times reached 90 f element on at end of cycle informed customer to start using rinse aide run water before starting cycle and also opening the door at will help dry dishes as plastic tubs dont conduct the amount of heat as metal tubs

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Aspers, Pennsylvania 17304

Sal R.

Job Details: 08/10/2023

"Per the previouse tech, I was able to access and replac ethe control , Lid Lock , and riun cap. I then plugged the unit back ion amnd found no opperation at the UI control panel. I inspected the control and ensured all connections are secure. I test for the propper violtage at the control and found 120 V's. I am ordering 1 encoder (W11627516). Once the part is avalioble , please have someone from the office call to set a return date.; ordrng 1 W11627516 (encoder board.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVB06

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 08/10/2023

cx complaint is the IM leaking water into the bin. when i arrived IM had been on for a day or so. i found icecicle coming down from the IM tray. I removed the IM and found the liner on the tray flaking off. filled tray and found it leaking from the front of the tray. replaced IM with preIDed part and tested again. new IM did not leak. cx paid in full. unit is working as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRP00

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 08/10/2023

Cx complaint unit not making ice and they had ice build up on icebox. Was able to access unit and found that the vents were covered pushing air upwards in fridge. Moved items to correct airflow. Ran test 56 E0 and 57 harvested. 45 icemaker filled. 15 optics passed. 36 icebox fan ran and was 8F in icebox. Reset power to unit and cx will monitor but quoted for icemaker just in case. No further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Shiloh, Pennsylvania 17408

Bernard M.

Job Details: 08/10/2023

Cx complaint unit doesn't make ice and the lights are out in RC. Inspected RC and found all the upper lights to be dim. The FC light is out. Entered service mode and ran test 56 and got error code E2 motor lost position. Ran test 57 and it didn't harvest. Ran test 36 and fan runs. Ordering icemaker and will use lights on return. Once approved contact cx to reschedule; ordrng 1 W11658802 (icemaker)

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS3

Near Virginia Beach, Virginia 23454

Austin D.

Job Details: 08/10/2023

replaced all burners. tested the unit. all out working as designed. tried to explain to cx that once it reaches the max temp it will cycle the element and it is designed to do so. cx still thinks elment should be on constantly. reffered her to cx service. if we get a call back. must call techline.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near York Springs, Pennsylvania 17372

Sal R.

Job Details: 08/10/2023

"CX complai t is that the unit fills , buit the motor never comes on. I found a F7E1 and a F4E3 erro code. I inspected the motor and the control , I found all harness connected securely. I am odering 1 sump & motor (W11665769). Once the contract is apporved, please have someone form teh office call to set a return date.; ordrng 1 W11665769 (sump & motor)"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFG00

Near Alexandria, Virginia 22301

Christian C.

Job Details: 08/10/2023

"Cx complaint unit is not cooling in both sections. Inspected unit evap has almost no frost pattern. Only frost is near cap tube. Unit is pulling .57amps. Ordering compressor, drier, and coupler. SS repair 2 count. Cx paid for service call.; ordrng 1 W10843121 (drier) and 1 WPW10507886 (compressor) and 1 W11506635 (coupler)"

We serviced a

MAYTAG REFRIGERATOR

Model MF12570FEZ12

Near Gettysburg, Pennsylvania 17325

Sal R.

Job Details: 08/10/2023

"CX complaint is that the unit is not dispencing ice . I found that the dispenser contiues to jam. I am ordering 1 icebon (W11185686). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11185686 (icebin)"

We serviced a

MAYTAG WASHER

Model MVWB835DW

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 08/10/2023

"Cx complains about a noise at the end of the cycle, inspected unit, the noise comes from the gearcase.. i ran test mode.. no error code.. bearing problem ,.the agitator comes off easily.. order parts, 2 counts job; ordrng 1 w11393685 (gearcase) and 2 countsjob (2 counts job)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near York, Pennsylvania 17404

Bernard M.

Job Details: 08/10/2023

"Cx complaint the icemaker stopped working and the bin doesn't come out. Inspected FC and found water had leaked while filling, down behind bin, freezing to panel. A piece of ice was in fill tube causing water to drip off the side and down onto panel. Once ice was removed the bin slid out. Found the bail arm stuck with ice in between the tray. Removed ice, reset icemaker and it harvested, then added water. Found no leaks when filling."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Ashland, Virginia 23005

Thomas B.

Job Details: 08/10/2023

Cx Complaint unit is not working properly inspected unit found F8E4 Cleared the drip tray and tested and inspected for proper use unit now functions Normally not seeing any leaking from door or the drip tubes educated cx on proper loading tips and uses.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Harrisburg, Pennsylvania 17110

Fred G.

Job Details: 08/10/2023

"i was able to access unit and replace the pantry UI, power supply board, main control, inverter board as per previous tech. I found unit now checks good."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Hummelstown, Pennsylvania 17036

Cody H.

Job Details: 08/10/2023

Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.

We serviced a

KITCHENAID M/W OTR

Model KMMF330PPS00

Near Arlington, Virginia 22201

Lloyd B.

Job Details: 08/10/2023

"Cx complained the unit did not operate and had a code. Inspected the unit and found none of the following. Cx wrote down code of F7E9 for vent failure. Step 1 of tech sheet says to unplug unit, step 2 says replace the ACU. Cx was under the impression that unit was going to be replaced. No parts or appliance models were found at our parts distributer. Called trade care to explain and they said there is a credit to a dealer and they will exchange."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Arlington, Virginia 22201

Lloyd B.

Job Details: 08/10/2023

"No tech needed, please ship part. Cx complained of condensation in the freezer. Installed new gasket and applied heat around gasket for a better seal. The top facade of the dispenser assy will not stay in place. Please ship part to cx, no tech needed. Job complete; ordrng 1 W11519867 (facade)"

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