We serviced a
WHIRLPOOL RANGE
Model WEC310S0LS2
Near Lancaster, PA 17601
Justin L.
Job Details: 08/10/2023
Cx complaint of clicking and clacking noise and that the burners will turn off while in use. Was able to access unit and verfiy concern. Found the noise is normal from the element heating and cooling. Boiled water on the cooktop and found that the back right burner will rapid boil but then shut down for a minute and then turn back on. Contacted techline with findings and spoke to Rob. Unit is operating as designed. Referenced cx to cx service but unit is operating as designed no further work needed
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Halethorpe, MD 21227
Shane M.
Job Details: 08/10/2023
cx complaint the RC isnt cooling proper. found condensation built up in FZ. this blocked up vents. removed all ice. also found groove where gasket sit in too large. gasket keeps slipping out & allowing air into unit. ordering door a nameplate.; ordrng 1 LW10680728 (door blk) and 1 W11318226 (nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Sterling, VA 20164
Simon
Job Details: 08/10/2023
CX complaints water despenor not working .inspected unit .and replaced filter house and dual valve test unit .water despensor still low pressure ordered inlet valve and CX metioned two shelf freezer side missing ordered shelfs .SZ; ordrng 1 W11512399 (inlet valve) and 1 W11130202 (frezzer glass shelf) and 1 W11130203 (freezer glass shelf)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Falls Church, VA 22046
Lloyd B.
Job Details: 08/10/2023
Cx complained of noise and sometimes not dispensing water. Inspecrted the unit and could not duplicate either issue. Installed gasket seals around the top of the rc evap so air could not escape and freeze the reservoir. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, PA 17404
Drew B.
Job Details: 08/10/2023
steamed out installed new harness now checks good
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Crofton, MD 21114
Israel R.
Job Details: 08/10/2023
Customer complaint unit is catching cloth in the agitator. Found the agitator is warping and makiing cloth go undertneath. Replce agitator and now the unit is working. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Centreville, VA 20121
Demonte S.
Job Details: 08/10/2023
Installed the Rail Stops to the middle Rack. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model Mvwc565fw3
Near Alexandria, VA 22314
Christian C.
Job Details: 08/10/2023
Cx complaint unit is not filling up with enough water and hot water does not work. Inspected unit no errors stored. Ran through diag cycle no issues. Calibrated unit. Manually turned on cold and hot valve and both are correct temps. Ordering control; ordrng 1 W11611306 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF56R16DW08
Near Harrisburg, PA 17110
Fred G.
Job Details: 08/10/2023
cx complaint unit is not keeping temp. inspected unit and found units evap was frosted over. i found units defrost thermistor was showing 6.56kohms in ice. i then found control has no response even when resetting power. i defrosted evap and replace thermistor. ordering control. once in please call cx and set up a return visit.; ordrng 1 W11572048 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Arlington, VA 22207
Lloyd B.
Job Details: 08/10/2023
Cx complained of a popping noise. Inspected the unit and found the door hangs past 90 degrees and the stub that holds the hinge is wearing off. Unit needs new tub and hinges; ordrng 1 W10681513 (tub assy) and 1 WP8534854 (hinge left 153) and 1 WP8534853 (hinge right)
We serviced a
KITCHENAID RANGE
Model KRFC400ESS01
Near Aldie, VA 20105
Daniel J.
Job Details: 08/10/2023
fridge dispenser slowly dispensing water installed by pass normal checked again with filter slowed down after a few cups dispensed without filter slow weak stream sugguest filter head paid by cc
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW07
Near Hollywood, MD 20636
Leon
Job Details: 08/10/2023
inspected unit found door gasket was simply loose and needed to be fitted back into place. unit is good to go
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Parkville, MD 21234
Shane M.
Job Details: 08/10/2023
cx complaint of unit not completeing cycles and leaking water. found no error codes. found sink doesnt drain proper. found hose doesnt have a air trap atteched. plumber needed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near York, PA 17402
Drew B.
Job Details: 08/10/2023
replaced igntr and tested heats checks good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Arlington, VA 22201
Lloyd B.
Job Details: 08/10/2023
"No tech needed, please ship part. Cx complained of condensation in the freezer. Installed new gasket and applied heat around gasket for a better seal. The top facade of the dispenser assy will not stay in place. Please ship part to cx, no tech needed. Job complete; ordrng 1 W11519867 (facade)"
We serviced a
KITCHENAID M/W OTR
Model KMMF330PPS00
Near Arlington, VA 22201
Lloyd B.
Job Details: 08/10/2023
"Cx complained the unit did not operate and had a code. Inspected the unit and found none of the following. Cx wrote down code of F7E9 for vent failure. Step 1 of tech sheet says to unplug unit, step 2 says replace the ACU. Cx was under the impression that unit was going to be replaced. No parts or appliance models were found at our parts distributer. Called trade care to explain and they said there is a credit to a dealer and they will exchange."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Hummelstown, PA 17036
Cody H.
Job Details: 08/10/2023
Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Harrisburg, PA 17110
Fred G.
Job Details: 08/10/2023
"i was able to access unit and replace the pantry UI, power supply board, main control, inverter board as per previous tech. I found unit now checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Ashland, VA 23005
Thomas B.
Job Details: 08/10/2023
Cx Complaint unit is not working properly inspected unit found F8E4 Cleared the drip tray and tested and inspected for proper use unit now functions Normally not seeing any leaking from door or the drip tubes educated cx on proper loading tips and uses.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near York, PA 17404
Bernard M.
Job Details: 08/10/2023
"Cx complaint the icemaker stopped working and the bin doesn't come out. Inspected FC and found water had leaked while filling, down behind bin, freezing to panel. A piece of ice was in fill tube causing water to drip off the side and down onto panel. Once ice was removed the bin slid out. Found the bail arm stuck with ice in between the tray. Removed ice, reset icemaker and it harvested, then added water. Found no leaks when filling."
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Frederick, MD 21704
Ricardo S.
Job Details: 08/10/2023
"Cx complains about a noise at the end of the cycle, inspected unit, the noise comes from the gearcase.. i ran test mode.. no error code.. bearing problem ,.the agitator comes off easily.. order parts, 2 counts job; ordrng 1 w11393685 (gearcase) and 2 countsjob (2 counts job)s"
We serviced a
MAYTAG REFRIGERATOR
Model MF12570FEZ12
Near Gettysburg, PA 17325
Sal R.
Job Details: 08/10/2023
"CX complaint is that the unit is not dispencing ice . I found that the dispenser contiues to jam. I am ordering 1 icebon (W11185686). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11185686 (icebin)"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFG00
Near Alexandria, VA 22301
Christian C.
Job Details: 08/10/2023
"Cx complaint unit is not cooling in both sections. Inspected unit evap has almost no frost pattern. Only frost is near cap tube. Unit is pulling .57amps. Ordering compressor, drier, and coupler. SS repair 2 count. Cx paid for service call.; ordrng 1 W10843121 (drier) and 1 WPW10507886 (compressor) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near York Springs, PA 17372
Sal R.
Job Details: 08/10/2023
"CX complai t is that the unit fills , buit the motor never comes on. I found a F7E1 and a F4E3 erro code. I inspected the motor and the control , I found all harness connected securely. I am odering 1 sump & motor (W11665769). Once the contract is apporved, please have someone form teh office call to set a return date.; ordrng 1 W11665769 (sump & motor)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Virginia Beach, VA 23454
Austin D.
Job Details: 08/10/2023
replaced all burners. tested the unit. all out working as designed. tried to explain to cx that once it reaches the max temp it will cycle the element and it is designed to do so. cx still thinks elment should be on constantly. reffered her to cx service. if we get a call back. must call techline.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Shiloh, PA 17408
Bernard M.
Job Details: 08/10/2023
Cx complaint unit doesn't make ice and the lights are out in RC. Inspected RC and found all the upper lights to be dim. The FC light is out. Entered service mode and ran test 56 and got error code E2 motor lost position. Ran test 57 and it didn't harvest. Ran test 36 and fan runs. Ordering icemaker and will use lights on return. Once approved contact cx to reschedule; ordrng 1 W11658802 (icemaker)
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP00
Near Lancaster, PA 17601
Justin L.
Job Details: 08/10/2023
Cx complaint unit not making ice and they had ice build up on icebox. Was able to access unit and found that the vents were covered pushing air upwards in fridge. Moved items to correct airflow. Ran test 56 E0 and 57 harvested. 45 icemaker filled. 15 optics passed. 36 icebox fan ran and was 8F in icebox. Reset power to unit and cx will monitor but quoted for icemaker just in case. No further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVB06
Near Fort Washington, MD 20744
Shane B.
Job Details: 08/10/2023
cx complaint is the IM leaking water into the bin. when i arrived IM had been on for a day or so. i found icecicle coming down from the IM tray. I removed the IM and found the liner on the tray flaking off. filled tray and found it leaking from the front of the tray. replaced IM with preIDed part and tested again. new IM did not leak. cx paid in full. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Aspers, PA 17304
Sal R.
Job Details: 08/10/2023
"Per the previouse tech, I was able to access and replac ethe control , Lid Lock , and riun cap. I then plugged the unit back ion amnd found no opperation at the UI control panel. I inspected the control and ensured all connections are secure. I test for the propper violtage at the control and found 120 V's. I am ordering 1 encoder (W11627516). Once the part is avalioble , please have someone from the office call to set a return date.; ordrng 1 W11627516 (encoder board.)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 08/10/2023
dishwasher not drying dishes no rinse aide being used ran diag no errors stored let unit run diag cycle with thermalcoupler inside to measure temps found when starting temps at 71f turned on hot water for a few mins times reached 90 f element on at end of cycle informed customer to start using rinse aide run water before starting cycle and also opening the door at will help dry dishes as plastic tubs dont conduct the amount of heat as metal tubs
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mountville, PA 17554
Justin L.
Job Details: 08/10/2023
Cx had noise concern. Was able to access unit and unable to replicate any odd noises all were normal operation no further work needed. Cx will record and email if another issue arrises
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Carlisle, PA 17015
Sal R.
Job Details: 08/10/2023
CX complai t is that the unti stoped mid cycle during a clean cycle. I found that the unit on arrivel had standing waster. I was able to manually vac the water out. I was able to enter diag and foun d a Long Drian error code. I then inspected under the unti and found no visable issues with the drain pump or harness. I was abel to remove the harness from the DP and found a reistanse reading of 19.6 OHMS athe the pump itself. I then accessed the control and messured resistanse of the DP at the J6 connecotr pins 3 & 6 and foun d a O.L. I was able to inspect the harness and found no borken wires. I called WP Tech Line and explained my findings. WP agrees to replace the Lower Harness (W11590868). WP TL call documented again on previouse. Please set return conce apporved.; ordrng 1 W11590868 (lower harness)
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Millersville, PA 17551
Justin L.
Job Details: 08/10/2023
"Cx complaint issues with front burners. Was able to access unit and found that the right front infinite switch failed. Quoted cx for repair and he wanted quote for front left as well. Cx wanted to purchase part from us directly spoke to MA and clarified no warranty on unit, parts or service if cx does work themself and cx agrees even though highly warned against it. Collected for service, parts, shipping and tax no further work needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near York, PA 17408
Bernard M.
Job Details: 08/10/2023
"Cx complaint icemaker doesn't make ice. Accessed the icemaker and jumped at T&H, the bail arm didn't raise. Jumped and it fills with water. Found it was in mid-harvest when it shut down because ice was inside. Ordering icemaker, once approved contact cx to reschedule; ordrng 1 WPW10300024 (icemaker)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near East York, PA 17402
Drew B.
Job Details: 08/10/2023
cx complaint that unit is making noise when slowing down spinning.. i found the t27torx is pretty much backed out causing noise when slowing down and spinning. i reseated and tested no noise but ordering the following parts for repair to be complete.; ordrng 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Harrisburg, PA 17102
Fred G.
Job Details: 08/10/2023
I was able to access unit and replace the RC ice maker as per previous tech. ran test 57 and found ice maker harvest and found home postion. ran test 45 and found im filled with water. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chantilly, VA 20152
Daniel J.
Job Details: 08/10/2023
per notes installed inlet valves ran diag checked for leaks none present started normal cycle let unit fill checked for leaks none present
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Bethesda, MD 20816
Shawn D.
Job Details: 08/10/2023
"when over pricing and cx said he has best buy warrenty. unit showed fae2,fae3 and f9e1 errors. cx will be calling best buy to have correct info sent over unit is going to need a drain pump or the drain hose is installed wrong"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Wilmington, DE 19810
Taylor F.
Job Details: 08/10/2023
Cx complaint is unit not completing cycles. Found the inlet valve and the drain pump both ohm good from the control. Replaced control from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW01
Near Nellysford, VA 22958
Kyle A.
Job Details: 08/10/2023
Cx complaint of unit not cooling. Did confirm and found unit only pulling .4 amps. Compressor is scalding hot and starting to whine. Would need to replace compressor and pressurize unit to find leak. Cx denied repair.; ordrng 1 W10836706 (Evap) and 1 WPW10507886 (Compressor kit) and 1 W11506635 (Coupler)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Arlington, VA 22203
Lloyd B.
Job Details: 08/10/2023
Cx complained the unit has condensation. Inspected the unit and found gaps in the gasket that was recently installed. Applied heat around the gasket so relax and close gaps. Job complet
We serviced a
KITCHENAID REFRIGERATOR
Model KBRS19KTMS1
Near Washington, DC 20008
Samuel R.
Job Details: 08/10/2023
cx complaint unit is leaking.inspected unit and found draintube clogged.cleared draintube and ice from unit.tested uit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302ESS01
Near Vienna, VA 22180
Jason A.
Job Details: 08/10/2023
CX complaint FRIDGE RC slow or no water & icemaker not working. Replaced filter head & test dispenser. Jumper T & H to cycle icemaker harvest. Harvest complete & water fill. NO LEAKS
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Thomasville, PA 17364
Bernard M.
Job Details: 08/10/2023
"Cx complaint unit doesn't heat. Ran unit and no heat was being produced. Removed back panel and found the thermal cut-off fuse had no continuity. Replaced fuse using pre-id parts, unit heats as designed. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Hanover, PA 17331
Bernard M.
Job Details: 08/10/2023
"Cx complaint icemaker leaks. Inspected FC around icemaker and found the fill tube was inserted into the fill cup. Water would flow against cup and leak onto shelf and bottom of freezer. Removed icemaker, leveled and inserted tube into cup, jumped icemaker and it filled without any leaks. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near North Potomac, MD 20878
Julian H.
Job Details: 08/10/2023
CX complaint about unit making a loud noise from when on spin found an issue with gearcase will use preid clutch on return confirmed wash plate is coming out easily MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11449841 (gearcase)
We serviced a
MAYTAG RANGE
Model MGS8800FZ5
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 08/10/2023
Customers complaint is the back right burner does not light. Found bad electrode. NTO parts.; ordrng 1 WPW10475149 (spark module) and 1 W11661897 (electrode)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Willow Street, PA 17584
Justin L.
Job Details: 08/10/2023
Cx complaint unit not cleaning dishes. Found unit filled and drained and control sending voltage to motor but motor not activating. Found F4E3 wash motor not running. Replaced with pre-id and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Conway, SC 29527
Jason T.
Job Details: 08/10/2023
"Installed left-right door hinges, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Mineral, VA 23117
Thomas B.
Job Details: 08/10/2023
Cx complaint anytime hitting power LoC and A Red Key Indicator came on informed cx he had locked the console educated cx how to unlock and lock the console cx is very elderly and had no idea the unit had this capability unlocked the console tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ0
Near Conway, SC 29527
Jason T.
Job Details: 08/10/2023
"Installed control, verified all unit functions for proper operation...working as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Waldorf, MD 20603
Shane B.
Job Details: 08/10/2023
"cx complaint is the unit powering on but not doing anything else. when cycle is started she hears a clicking noise and nothing else happens. i started a cycle, heard a buzzing noise but basket did not turn. lid locked but nothing else happened. found F7E9 locked rotor, F7E4 basket engagment failure, F7E8 drive module over temp, F0E3 overload. basket will not spin or agitate in diagnostics. inspected under unit and found the rotor laying in the drain pan. i put it back on and made sure bolt was tight. ran high speed spin. unit worked properly. ran service cycle and calibration cycle with no issues. unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Conway, SC 29526
Jason T.
Job Details: 08/10/2023
"Installed control-panel, verified all unit functions for proper operation...working as designed."
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Carlisle, PA 17015
Sal R.
Job Details: 08/10/2023
CX complaint was that the unit was not heating. I found that the thermal fuse was OL. I was able to access and replace the thermal fuse.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 08/10/2023
"Installed rod kit, ran factory diagnostics to test, calibrate and verify unit operation...working as designed. Cx does not use EMAIL."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Boiling Springs, PA 17007
Sal R.
Job Details: 08/10/2023
WP initiatedservice call. Per Technical Service Pointer. I was able to access and replace the heating element with new bushings. UNit test good.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 08/10/2023
Customers complaint is knocking noise and clothes still getting snagged. Found new drum is out of round. Couldent find anything too definitive that is snagging but I am going to order the moisture sensors.; ordrng 2 WP3387223 (moisture sensors)s and 1 W10545923 (drum)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Bumpass, VA 23024
Thomas B.
Job Details: 08/10/2023
Cx complaint unit is not working properly. Inspected found clogged cold water valve removed and replaced the inlet valve tested and inspected for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 08/10/2023
Installed new parts. All check ok.; used 1 W11395618 (capacitor VS/PF) from stock
We serviced a
JENNAIR OVEN
Model JJW3830LL00
Near Arlington, VA 22204
Lloyd B.
Job Details: 08/10/2023
"Cx complained the unit makes a tone when not in use and sometimes, the buttons could not be pressed. There is a code for a bad user interface. Unit needs new user interface; ordrng 1 W11598124 (user interface)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 08/10/2023
Customers complaint is unit not running. Found good power to unit but controls not functioning properly. Gave customer the estimate. He decided not to fix for now until he thinks about it. Collected service call.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pasadena, MD 21122
Alexander D.
Job Details: 08/10/2023
"cx complaint unit still leaking, worked for 2 days then started leaking. doesnt always leak at same time. no error codes this time, just puddle on the floor. called cx while i was at my previous job and told them to start unit so i could see it leak. unit leaking upon arrival. found water getting past tub gasket on top of door and running down the sides, missing drip tray. ordering hinges, inner door and door seals. call cx to schedule return visit once we have eta on parts. realized cx was still never charged for labor. cx still owes 130 labor on return visit.; ordrng 1 W11573703 (LH hinge) and 1 W11573702 (RH hinge) and 1 W11559689 (inner door) and 1 W11664713 (bottom door seal) and 1 W11412696 (top door seal)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 08/10/2023
Installed new parts. All check ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HM
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 08/10/2023
"Cx complains that the unit not making ice at all from day one, isnepcted unit, ice maker is dead, no power on ice module .. connecitons cks ok, reset power, still not working, water pressure from supply valve cks ok, order parts; ordrng 1 w11568810 (pcb board) and 1 WP2307650 (valve-inlt) and 1 4317943 (icemaker only)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Myrtle Beach, SC 29577
Jason T.
Job Details: 08/10/2023
"Cx complaint, intermittent ice production, ran factory diagnostics and found weak ice box fan during speed test. Installed fan from van stock to complete the repair, verified icemaker cycle and fill-harvest, tested ice box fan for proper operation...unit is working as designed.; ordrng 1 W10846539 (evaporator fan blade JT VS), used 1 W10846539 (ICE BOX FAN) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Newport News, VA 23608
Orbie
Job Details: 08/10/2023
"cx complaint unit wasn't making ice, but is now. checked unit. test 56 E0, test 57 01. 41.7*F in RC, 2.7 in FC. advised cx to monitor unit and if unit has another hiccup to call us back."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 08/10/2023
"Cx complaint, unit fills with water, error code 6-4 float switch open circuit, verified during factory test. Installed hose, used float switch from van stock to complete the repair, calibrate and tested unit...working as designed.; ordrng 1 WPW10195039 (float switch JT VS), used 1 WPW10195039 (SWITCH) from stock"
We serviced a
JENNAIR OVEN
Model JMC2430IL03
Near Dayton, MD 21036
Robert L.
Job Details: 08/10/2023
"installed interface, per previous, tested all ops ok"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS01
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 08/10/2023
"Cx complaint, door opens from the left side, reversed door to right side open function. Verified all unit functions for proper operation...working s designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Severna Park, MD 21146
Alexander D.
Job Details: 08/10/2023
"replaced inner door and tub gasket. ran 2 test cycles and ran normal wash for 5min, no leaks. previous tech called me when he was here and said it leaked within 3min of normal. wash. unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 08/10/2023
Customer complant is unit not making ice. Found the ice in the bin hit the on off button and turned the maker off. Turned the maker back on and all check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlottesville, VA 22901
Eric F.
Job Details: 08/10/2023
"Confirmed cx complaint unit humidity building up in fridge compartment. Found door gasket malformed, letting air pass into cavity. Reformed gasket with heat gun, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 08/10/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL RANGE
Model WFI910H0AS0
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 08/10/2023
"Cx complains that the oven not heating properly, inspected unit, the broil element cks ok terminal block recives 240vac, the bake element is open, recieves 240 vac, cntrl cks ok.. order bake element; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Bumpass, VA 23024
Thomas B.
Job Details: 08/10/2023
Cx complaint unit is not working properly inspected unit ran heating element which came on without issue fan motor with thermostats was replaced already unit is not going into defrost properly qouted 258.60 for control cx paid removed and replaced the control tested and inspected for proper use unit now functions Normally cx paid by CC
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Hagerstown, MD 21742
Andrew S.
Job Details: 08/10/2023
Cx complaint is that the unit is vibrating during larger loads. Upon arrival I inspected the suspension and found that the suspension is fine. Cx stated that during normal loads the unit is running as intended. I informed the cx how larger and heavier loads have issues. I informed the cx that if it happens again to pause the cycle and reorganize the clothing and start the cycle again. Unit is functioning as intended.
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Arlington, VA 22202
Christian C.
Job Details: 08/10/2023
Cx complaint unit is not working. Inspected unit and found unit does not turn on. Outlet polarity is correct. Getting 121VAC from outlet. Unplugged unit from drain pump assembly and plugged unit directly to outlet and unit turns on. Ran through diag cycle no issues. Ordering drain pump.; ordrng 1 1901A (drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB05
Near Wilmington, DE 19803
Taylor F.
Job Details: 08/10/2023
Replaced diffuser from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Crofton, MD 21114
Israel R.
Job Details: 08/10/2023
Customer complaint unit is making a thumping noise and the filter housing is not catching lint correctly. I tested the unit and the unit at first was loud rattle noise. but then it started to go away. I cehck the filter housing and the housing is not sealing correctly and is not catching all the lint. The pulley is qutie but is starting to feel rough all four wheel are starting to get flat and the belt is starting to frey. Installed new filter housing to prevent lint from getting in the blower. the blower had so much lint it is starting to go out of round. Ordering Blower wheel and Dryer repair kit. Call customer when part is available.; ordrng 1 WP697772 (blower wheel) and 1 4392067 (dryer repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Glenelg, MD 21737
Robert L.
Job Details: 08/10/2023
"installed evap cover, and control kit( main and front ui), , and right door gasket per previous, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Perry Hall, MD 21128
Neil H.
Job Details: 08/10/2023
REPLACED THE FAUCET SWITCH UNIT TESTED GOOD
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gerrardstown, WV 25420
Ken M.
Job Details: 08/10/2023
Gasket replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlottesville, VA 22901
Eric F.
Job Details: 08/10/2023
"Cx has concerns about sound of agitate cycle. Cx had recording she played for me, sounds are normal, intrinsic to the function of the unit. No issues with unit. Called and documented visit with whirlpool."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS1
Near Charlottesville, VA 22901
Eric F.
Job Details: 08/10/2023
"Confirmed cx complaint unit intermittently leaving standing water in unit. Cx left standing water for me to see. Hit cancel on unit, drain function engaged and drained water without incident. Checked unit for error codes, none present. Ran unit diagnostic cycle, unit cycles through properly. Based on cx description its possible that the unit is experiencing an intermittent electrical issue when engaging the drain pump that causes the cycle to turn off. Ordering ACU, will replace ACU and pump at the same time. Advised cx to continue to use unit and take note of any other symptoms that occur.; ordrng 1 W11672040 (control)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Washington, DC 20024
Sherwood
Job Details: 08/10/2023
cx complaint lid latch broke. arrived confirmed inssue.m gave cx quote. installed latch tested and its working correctly.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Sterling, VA 20164
Simon
Job Details: 08/10/2023
"CX complaints microwave makes clicking noise.inspected unit replaced door hinges,arm sliding and interlock harnesstested unit micro wave door not closing CX requested another tech..SZ; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Brambleton, VA 20148
Ricky E.
Job Details: 08/10/2023
"customer moisture in the ff section. verified issue and fnd right door not sealing. resealed door, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details: 08/10/2023
"installed left door gasket, heated up gasket for seal, door and gasket are sealing, unit working as designed"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRB01
Near Waldorf, MD 20603
Shane B.
Job Details: 08/10/2023
"cx complaint is the unit not cooling properly. cx said it will stop cooling for days at a time. cx cycles power and it will work for a week or so then stop again. when i arrived unit was running but items in FC were soft. unit is set to reocmended. prob shows 22 in FC, 47 in RC. i found a weak frost pattern. compressor is hot (120degrees). compressor was pulling 1.4amps when running. i called MM and went over my findings with him. ohmed out compressor, in spec. condensor is clean. he advised ordering compressor. compressor CBE. cx paid service call. will pay 350 for labor on return visit. scheudle with SS tech when parts are available; ordrng 1 W11209866 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Gloucester, VA 23061
Orbie
Job Details: 08/10/2023
"cx complaint unit still has air in line after repair, also stated moisture building up ontop of FC gasket. verified complaint, moisture building up at horizontal mullion and air getting into water line. called techline, spoke with Chris. unit deemed unrepairable from mullion only heating at edges. advised cx whirlpool will be contacting them."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details: 08/10/2023
"CX complaint is the pantry draw has dent. Inspected unit and found the LH pantry draw dent, Ordering Pantry draw; ordrng 1 W10815669 (Pantry Draw)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fairfax, VA 22032
Richard B.
Job Details: 08/10/2023
CX complant. Washer not wasing. Prior diagnosis found unit needs gearcase and agitator components. Installed all
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Culpeper, VA 22701
Danny R.
Job Details: 08/10/2023
installed parts checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS02
Near Millersville, MD 21108
Alexander D.
Job Details: 08/10/2023
"cx complaint unit stopped cooling after a power outtage. inspected unit and verified complaint. unit turned off from ui upon arrival. turned unit on and both fans started running but compressor is not. inverter is getting 120v. must be bad inverter. at first cx said we will have to pull unit out to get top cover off but then remembered that if cx pushes up on cabinet top then theres enough room to get top panel unhooked. ordering inverter. quoted 522.04, paid in full with c/c. call cx to schedule return visit once we have eta on part; ordrng 1 W10629033 (inverter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KVEXVB01
Near Kensington, MD 20895
Roberto I.
Job Details: 08/10/2023
"CX complaint water dripping from watr dispenser.Tested unit, confirmed issue with inlet valve. Replaced part using pre id. Dispenser tedted ok, no leaks. Collected $295.75"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Annandale, VA 22003
Lloyd B.
Job Details: 08/10/2023
"Cx complained the unit did not operate correctly. Inspected the unit and found that it fills and washes, but when going to drain, water would drain on the floor. The clamp that holds the drain line on the plastic, wasn't holding. Unit needs new clamp; ordrng 1 WP285655 (clamp)"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Fallston, MD 21047
Neil H.
Job Details: 08/10/2023
REPLACED THE CONTROL AND THE CONSOLE HARNESS LIGHT AND UNIT NOW WORKING AND TESTED GOOD NEEDS BEZELS FOR PANEL; ordrng 1 W10814133 (bezel-knob)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Frankford, DE 19945
Michael E.
Job Details: 08/10/2023
"CX complaint: unit leaking. Tested and verified complaint. F8E1 error code. No leaks found at gasket or under dispenser. I did find water marks under heater. I failed to recreate the leak which has only happened on towels and it happened twice. I tightened the heater. If this problem persists, please PreID W11314664 heater. Unit is now working properly. Job is complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HW4
Near Enola, PA 17025
Fred G.
Job Details: 08/10/2023
cx complaint flames came from inside unit. inspected unit and found a thermal event happened due to the failure of the turntable motor. i was able to replace turntable motor. I then found due to the thermal event the cuppler support was damaged and the cook tray fractured due to the heat. cuppler support is what turns the cook tray. unit needs cook tray and cuppler support to correct issue. parts can be installed by the cx. please ship parts to cx once in. unit checks good.; ordrng 1 W11245707 (cuppler support) and 1 W11367904 (cook tray)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Middletown, PA 17057
Cody H.
Job Details: 08/10/2023
"CX complains unit is not spraying out of lower spray arm and none of the arms are rotating. CX is outside the manufacture warranty but has been provided with P&L auth. FOund unit sump motor to be getting power but not dispensing water to spray arms. Unit will need sump assembly. Was able to replace sump assembly with pre i.d part, retested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED."