Service History 312 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HW2

Near Mount Airy, MD 21771

Justin S.

Job Details: 08/10/2023

CX complaint is oven door to hot to touch. Upon arrivial set oven to 350 by bake defualt temp. oven got up to temp in 14 mins. Doors has even spacing from top to botom and along the top of door. Called tech support and spoke with a chirs. Per techincal service pointer w11544031. Surface temp for glass was 170 degree. Unit works good andn within specs.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS05

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/10/2023

Cx complaint is the doors not linning up properly and FC door not closing. Inspected unit and found the door not linning properly also found the FC rails have alot of drag causing the door to be stuff during closing. Ordering Gaskets and FC rails; ordrng 1 W11241580 (FC rail LH) and 1 W11241268 (FC rail RH) and 2 W10917312 (Gasket)s

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3

Near Ampthill, VA 23234

Chris B.

Job Details: 08/10/2023

cx comp unit make noies insp splutch slippin change splutch tested unit working as disgend

We serviced a

MAYTAG DRYER

Model MEDB955FW1

Near Chevy Chase, MD 20815

Samuel R.

Job Details: 08/10/2023

cx complaint from timne to time unit will make loud noises.inspected unit and could confirm.found unit rollers on the rear to be wearing out.also found pulley started to wear out.unit will need a dryer repair kit.4392067; ordrng 1 4392067 (dryer repair kit.)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Germantown, MD 20874

Julian H.

Job Details: 08/10/2023

CX complaint about unit not cooling on both cavities found Rc 60* FC42* on arrival noticed an overfost on evap cover steamed ice & access to evap found brown wire going to heater loose from connector causing a bad contact on heater redid connection tested on forced defrost heater working MUST WAIT 24 HRS FOR UNIT TO COOL DOWN

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Bowie, MD 20720

Israel R.

Job Details: 08/10/2023

"customer complaint unit not draining, inspected unit, tested poer from outlet and got 120vac, ran test pump did not turn on, pulled unit out and looked under to see that drain pump wire spliced, reconnected wire for testing purposes, pump is turning on and draining water, unit will need lower harness. ordering lower harness; ordrng 1 W11376227 (Lower harness)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hanover, PA 17331

Bernard M.

Job Details: 08/10/2023

"Cx complaint unit shuts off. Ran unit on normal cycle and unit shut off after 10 sec. Checked and found 250v at outlet. Removed back panel and found 9 ohms at the heating element. Found no continuity at cycling thermostat, replaced and attempted to run and had same result. When restoring power to check motor at timer the outlet arched damaging the power cord. Instructed cx to have licensed electrician come and replce outlet. Ordering cord, cx will call office when outlet is repaired to set up return.; ordrng 1 PT220L (power cord)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Jefferson, MD 21755

Ricardo S.

Job Details: 08/10/2023

"Cx complains that the rc/fc not cooling properly, inspected unit, no air flow on Rc .. the fan cks ok, the evaporator is full of ice. defrost problem, order heater assy; ordrng 1 w11650660 (heater assy)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near McLean, VA 22102

Jason A.

Job Details: 08/10/2023

CX complaint FRIDGE low or no ice production. Ice cream in FC is soft. Found return line is iced up. Connected gauges & unable to read pressure with unit off. Extract R600 & some gas hiss. Pressure test with 140psi NITROGEN for 30 minutes = no pressure drop. Run vac & filled with 1.98 OZ R600; Hi side 60psi at 83degrees & 94watts. Unit is starting to cool. Need to return with 1RC & 1 FC dataloggers. CX on vacation & wont be back until 8/18 > JJ; ordrng 1 RCDatalogger (RC Datalogger) and 1 FCDatalogger (FC Datalogger) and 1 ( - datalogger install 8/18)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Gaithersburg, MD 20886

Julian H.

Job Details: 08/10/2023

replaced parts seal closing properly now

We serviced a

AMANA FREEZER

Model ASI2175GRS07

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 08/10/2023

"Replaced heater element w/harness, tested unit. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model NOTAVAIL

Near Hummelstown, PA 17036

Cody H.

Job Details: 08/10/2023

"CX complains unit will not shut off. Unit unplugged with clothing locked inside on arrival. Plugged unit in and unit began draining and would not stop. Was able to get unit into diag mode and found errors f3e1 f6e3. Unit has no serial or model number, has been worn away. Called wp safety due to this being safety call and not having ms info to refer to. saftey said if unit is currently working as designed and no personal injury or property damages are reported then no further work needed. No further work needed. Call covered by auth for diagnostics and safety call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gloucester, VA 23061

Lucas R.

Job Details: 08/10/2023

"upon arrival heavy condensation at top of mullion in between doors unplugged consensor fan and let run for 15 min. top never got warm, called techline spoke with steve, unit sent for review, high side lines seperating from cabinet. non-repairable"

We serviced a

JENNAIR RANGE

Model JES9800CAS01

Near York, PA 17403

Bernard M.

Job Details: 08/10/2023

Cx complaint control panel doesn't work. When arrived was unable to enter service mode. None of the buttons are functional. Gave cx quote for panel and she'll discuss with spouse about moving forward. Cx paid $120 service fee; snapped 4 QuickPics

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Fenwick Island, DE 19944

Frederick R.

Job Details: 08/10/2023

CX complaint is lid wont lock. Inspected/tested and found lid lock defective and not in place. Because of localtion and type of unit with it being stacked this will require a 2nd tech to pull unit out to work on it. Cannot reschedule; saved tckt

We serviced a

JENN-AIR COOKTOP

Model JGD3430BS00

Near La Plata, MD 20646

Leon

Job Details: 08/10/2023

cx complaint was unit front knob didnt turn confirmed the issue replaced manifold and tested unit everything is good to go

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Midlothian, VA 23112

Joseph D.

Job Details: 08/10/2023

Sounds control panel with one loose screw reseated all screws and control panel no longer dipping under console

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Randallstown, MD 21133

Justin S.

Job Details: 08/10/2023

CX complaint was not dispensing ice. Found augger motor coupler stripped out. Replace with pre ID stock coupler (WPW1016951). Unit now dispensing ice.

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ0

Near Dagsboro, DE 19939

Michael E.

Job Details: 08/10/2023

CX complaint: not spinning clothes out. Tested and verified complaint. F7E1 error code. Lid lock is intermitantly failing. Sometimes wont lock or unlock. Failed 3 times while i was testing. Unit is spinning well when door locks and shifted well between agitate and spin. Quoted CX price to replace lid lock W10404050 . CX paid in full by check. Cannot reschedule due to NW part; ordrng 1 W10404050 (lid lock)

We serviced a

KITCHENAID DISHWASHER

Model KUDS301VBT3

Near Herndon, VA 20171

Demonte S.

Job Details: 08/10/2023

Installed the Console & Control Board. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Dover, DE 19901

Taylor F.

Job Details: 08/10/2023

Replaced control per prior diagnosis. Was unable to test due to no hook up in store. Job is complete.

We serviced a

WHIRLPOOL FREEZER

Model GB2FHDXWS06

Near Herndon, VA 20171

Demonte S.

Job Details: 08/10/2023

Installed the Harness & Housing. Tested the unit . Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Washington, DC 20016

Samuel R.

Job Details: 08/10/2023

cx complaint unit is freezing food in fridge area.inspected unit and could confirm.found unit set to 38 but read 32 on my meter.diffuser is working as it should.unit will need a new thermister.W10316760; ordrng 1 W10316760 (thermister)

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Herndon, VA 20171

Demonte S.

Job Details: 08/10/2023

Inspected the unit. Found that the cx is saying that the Wall Oven doesn't have a long Vent. Cx called Whirlpool customer service. Long Vent is an accessory. Whirlpool is sending out the Long Vent to the cx by mail. But the install team from Costco will need to do install unless if the cx pay is to do so. I did fix the Door Seal. Door Seal was not connected at the top right of the top oven. Unit is working as Designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Frankford, DE 19945

Frederick R.

Job Details: 08/10/2023

Replaced control per prior techs diagosis. Tested after replacement and the MW is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Centreville, VA 20120

Demonte S.

Job Details: 08/10/2023

Inspected the unit. Found that the cx is saying that the Washer has wet clothes at the end of the cycle. Ran Service Diagnostics on the unit. I'm getting an F0E2 = Oversuds Error. ( Asked the cx how much soap are they using. Cx is using 2 cups of soap. I advised the cx this is way too much soap. I advised the cx that they should only use up to the number 2 on the Cap. Cx should not exceed this amount. ) Cx is also using Quick Wash for everything because they are saying the cycle times are to long. I advised to the cx that Quick Wash is only made for two items only. I advised the cx to read Use and Care. Cx states they don't have a book. Told cx to call Whirlpool and they will have to email the book to them.) Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 08/10/2023

"Cs water is coming out slowly, confirmed complaint. I found the water valve is restricted and wont flow correctly. Replaced water valve and restored water pressure . Unit is now working properly."

We serviced a

JENNAIR RANGE

Model JDRP436WP02

Near Dickerson, MD 20842

Ricardo S.

Job Details: 08/10/2023

"Cx complains that the oven not working at all after power surge .. main board receives 120vac, all connecitons cks ok, the ui board tunr on and off .. faulty ui board.. order part; ordrng 1 WPW10464535 (cntrl-elec)"

We serviced a

WHIRLPOOL MICROWAVE

Model WRS315SDHM08

Near Maryland City, MD 20724

Alexander D.

Job Details: 08/10/2023

found new icemaker came unsnapped from housing on one side. was able to get it snapped back in. replaced icemaker. tested unit. unit is now working properly

We serviced a

WHIRLPOOL OVEN

Model KSEG950ESS2

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/10/2023

range f2 e0 error canceled out and errror would comoe right back for customer error o display on arrival entered diag cycle screem went blank removed power inspected connecrtions restored power and set bake for 350 f reached temps no errors started broil no errors customer stated some button didnt work currently working and blower fan would turn of ran for over ten mins nothing tech line sugguest ui loosing power and to replace ui qouted customer paid 120 for service call by cc

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/10/2023

"Cx complains that the unit still not making ice form day one, inspected unit, ice maker rotate but the valve makes a hummifill tube cks ok, water dispesner pressure is good, conneciton on valve cks ok, order dual valve; ordrng 1 w11548535 (dual valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Mount Joy, PA 17552

Justin L.

Job Details: 08/10/2023

As per previous tech was able to access unit and replace part. Unit now checks good no further work needed

We serviced a

JENNAIR DISHWASHER

Model JDB3650AWF4

Near Washington, DC 20007

Samuel R.

Job Details: 08/10/2023

cx complaint unit is not draining.inspected unit and coud confirm ran service test and found unit leaking from sump and unit not draining.unit will need a new sump assembly and drain pump.gave cx a qoute and they will not go with repair

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near York, PA 17401

Bernard M.

Job Details: 08/10/2023

Cx complaint unit goes off balance. Inspected and found thew front legs were lower than the back. Elevated unit and found the legs to be cross threaded in cabinet. Removed and found the legs aren't damaged. Was able to place legs back in and leveled unit to floor. Ran test cycle and unit was balanced and completed cycle without any further issues

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HBS05

Near Hanover, PA 17331

Sal R.

Job Details: 08/10/2023

CX complaint was that the unit was hot/burning on the sides and the divider/ mulen heater. I was able to use a moving board and pulled unit out form the wall. I accessed the comoresser compartment and found that the condenser fan motor was not running. I was able to disconnect the harness and found the propper 120 V's to the fan motor with no movment. I unplugged the unit and replaced the fan motor . I then plugged the unit back in and found the condensor fan motor to start up and run. Unit test good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Yorktown, VA 23692

Lucas R.

Job Details: 08/10/2023

"cx complaint noise from turntable, checked unit found plate rubbing on cabinet, replaced turntable motor to see if would allow more clearance, did not, ran to hardware store, added thin nylon washer under plate support to allow more clearance, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Lancaster, PA 17601

Justin L.

Job Details: 08/10/2023

Cx complaint unit not draining. Found lid locked and water inside. Unlocked lid and removed clothes and water with shop vac. Found drain pump reading OL and shorted out control. Quoted cx for repair and collected for service as they are going to replace with a commercial unit finally

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Potomac, MD 20854

Roberto I.

Job Details: 08/10/2023

"Unable to remove dispenser tray, found screws completely rusted. Explained cx screws must to be drilled and tray may get a little dameged. Cx agreed. Drilled screws and replaced water pad. The damaged on the tray was not visible once installed, I also filled holes around screws with rtf. Cx agreed with everything and signed tyc. Dispenser tested ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Hanover, PA 17331

Sal R.

Job Details: 08/10/2023

"CX complaint is that once the ice dispenser paddle is pushed and released, ice continues to fall for a second or 2. I was abkle to dispenceseveral cups of ice and found the unit tobe opperating as designed. I advised CX to allow a sec of 2 once rthe paddle is release to allow any ice caught in the grinder in the ice bin and the ice door to close. Unit is opperating as designe CX instruct."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Rockville, MD 20850

Julian H.

Job Details: 08/10/2023

CX ccomplaint about unit not making ice put unit on test mode test44 23 faulty switch on icemaker motor test 45 01 dont go to home position & test 48 dont read bin position teste switch & has continuity called TL suspect of a broken wire had me check resistance @ connector on door & on icemaker switch continuity @ icemaker but nothing @ the bottom of the door broken wire within door GAVE CX A QUOTE DECIDED TO CALL KA PAID FOR SVC CALL2 TECHS TO FEED WIRING INSIDE HINGE WITHOUT DAMAGES; ordrng 1 W11465916 (FC door)

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Great Falls, VA 22066

Simon

Job Details: 08/10/2023

CX complaints freezer door not seal properly .inspected unit new door gasket defective .door gasket heated with heat gun cleaned all the frost inside freezer door gasket seal good.ordered new gasket.SZ; ordrng 1 W10800818 (DOOR GASKET)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Rockville, MD 20852

Roberto I.

Job Details: 08/10/2023

"Replaced parts, compressor and fans started. Tested IM fill, it worked as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Mattaponi, VA 23110

Lucas R.

Job Details: 08/10/2023

"cx complaint no cool in ff, checked unit found evap clogged with ice, thawed evap, found thermistor corroded, drip pan bowed, replaced fan with thermistors, installed drip pan kit, verrified function of 3 way valve, advised cx to monitor, unit working as designed. s code covers labor for drip pan kit.; ordrng 1 W11087438 (motor-evap lr/vs) and 1 W11457241 (drip pan lr/vs), used 1 W11087438 (motor evap lr/vs), and 1 W11457241 (DRIP PAN lr/vs) from stock"

We serviced a

MAYTAG RANGE

Model MER7700LZ0

Near Hampton, VA 23669

Carl A.

Job Details: 08/10/2023

replaced element works as designed cx owes for labor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Urbanna, VA 23175

Lucas R.

Job Details: 08/10/2023

"cx complaint unit not cooling, checked unit found 120 vac to compressor, compressor amping, not starting, sealed system tech needed for return visit. P&L CBE; ordrng 1 W11370574 (compressor cbe) and 1 W11109499 (drier-tube cbe) and 1 W11644054 (pre cooler cbe) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrf555sdfz16

Near Newport News, VA 23607

Carl A.

Job Details: 08/10/2023

"cx complaint of unit not making ice and dispenceing water ,checked unit to find water coming to unit ,found that water fliter not fully seated in fliter houseing reseated fliter tested unit works as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Silver Spring, MD 20906

Brian F.

Job Details: 08/10/2023

"Cx states unit not cooling after power outage. Found pantry ui compartment filled with water, orange wire broken. Unit needs new pantry door with ui.; ordrng 1 W10815669 (dor-fip ss)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW04

Near Needmore, PA 17238

Andrew S.

Job Details: 08/10/2023

"Cx complaint is that the unit is not cooling. Upon arrival i found that the coolingi was turned off. i turned the cooling on at the control. I verified that the evap fan came on. i removed the rear cover and found that the compressor was not running. I found that it has 120 v coming into it. I then removed the inverter box and tested the resistence and found that all 3 variations were reading 16.1-16.4 Ohms. I spoke with JL and verified my findings. I am ordering the sealed system repair with comp,evap and drier. Please contact cx when the parts are available to schedule,the return visit.; ordrng 3 W11506635 (Process Stub)s and 1 W11109499 (Drier) and 1 W11578208 (Compressor) and 1 W11572047 (Evap) and 1 W11504450 (Coupler) and 1 W11504420 (Coupler) and 1 W11661848 (Inverter Box)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Hartfield, VA 23071

Lucas R.

Job Details: 08/10/2023

"cx complaint buzzing noise, no cool, checked unit found comressor not starting, amping not starting, verrified 120 vac to start relay, replaced stsrt device with no success, sealed system tech needed for return visit, called techline to document findings.; ordrng 1 W11614224 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near York, PA 17404

Bernard M.

Job Details: 08/10/2023

"Replaced parts per previous tech, recalibrated and ran auto test, test completed without further issues. Unit checks good"

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPA00

Near Deltaville, VA 23043

Lucas R.

Job Details: 08/10/2023

"replaced bin thermistor, and recirc pump, old bin thermistor never went over 3k ohms which is room temp, this would normaly cause unit to overflow with ice, called techline spoke with dustin, advised to replace control and pump harness due to corrosion; ordrng 1 W11126268 (harns-pump) and 1 W11034363 (control)"

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Virginia Beach, VA 23454

Austin D.

Job Details: 08/10/2023

"cx complaint the unit is getting hot while running and that the door seal is torn. checked the unit and found a defective seal that is not allowing the door to seal all the way. therfore, the unit needs a new door seal. as for the oven getting hot. the oven has a vent located under neath the control panel. heat rises therfore, the panel may get warm during operation. also the door gets warm but not so hot that it will burn anyone. where the switches are the oven door is right underneath of it. therefore, the vents on the door will allow warm air out and then the warm air rises. unit is running a designed just needs a new seal. cx is not happy with the unit and i would reffer them to customer service at this time. cx agreed.; ordrng 1 WPW10535778 (oven door seal)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES1

Near Dutton, VA 23050

Lucas R.

Job Details: 08/10/2023

"cx complaint cooktop damaged, verrified damage, replaced cooktop, tested, unit working as designed. this is a d&g service job. accidental damage covered."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUIX335HWH00

Near Virginia Beach, VA 23454

Austin D.

Job Details: 08/10/2023

"came out to resolve the issue. disassembled the unit as needed. replaced the thermistor and tested SS. SS is working as designed. upon arrival the external drain pump is not draining with power sent to it. also the inlet valve is barely putting water into the unit. therefore, ordering all parts needed to resovle the issue. finally found the thermistor out of range. this can cause the unit to go into harvest prematurely. parts on order. will returno once the parts come in.; ordrng 1 W11126268 (pump harness) and 1 W10897719 (inlet valve) and 1 W11542867 (pump) and 1 W11542868 (internal drain pump) and 1 1901A (external drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Dutton, VA 23050

Lucas R.

Job Details: 08/10/2023

"cx complaint lights out, checked unit found fc light out, ceiling lights dim, jumpered fc led, rc lights lit up, replaced fc led, tested unit working as designed, s code covers repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Clinton, MD 20735

Shane B.

Job Details: 08/10/2023

"cx complaint is the RC section not cooling. when i arrived unit was set to reocmended temps. my prob shows 61 in RC, -25 in FC. evap fan is not running. i pulled evap cover and found ice blocking ducts and keeping fan from running. cleared all ice. drain pan had ice build up. heater is in correct place and drian hose is not clogged. heater is working. evap fan is working now that ice is cleared. ordering control box and harness for return visit. schedule when available.; ordrng 1 W11446726 (control box) and 1 W11624942 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Gloucester Point, VA 23072

Orbie

Job Details: 08/10/2023

cx complaint arm is up and wanted it down. explained to cx unit doesn't have the metal arm as showed on diagram and unit is working as designed. unit making plenty of ice. advised cx if unit has another issue in future to call us directly while under manuf. warranty.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Gettysburg, PA 17325

Sal R.

Job Details: 08/10/2023

"CX comlai t is that the nti is blowing the thermal fuse. I found that the TF and replaced it. I foun d the unitheat. I found that the opperating thermostat is not cycleing. I am ordering 1 opperating thermostat. I called WO Tech Line to discuss my findings . TL agrees , i am ordeirng 1 opperating thermostat (WP8318268). Part is avalible. I spoke to parts ordering , I ahve set a return date for 8/15. ordrng 1 WP8318268 (Opperating thermostat)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Williamsburg, VA 23185

Orbie

Job Details: 08/10/2023

"cx complaint unit not making ice and not cooling in fridge section. verified complaint. 60.2*F in RC, 6.7*F in FC. pulled evap cover to find normal frost pattern. test 3 evap fan not spinning. 12.7vac p9 1-3 and 2-3, 12.7vac at fan. unit needs evap fan to complete repair. called austin at warehouse. has one in stock and will put it on my ticket. advised cx we will call monday to give him timeframe.; schdld next appmnt for 8/15 TUE AM"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Winchester, VA 22601

Ezra M.

Job Details: 08/10/2023

not cooling. compressor and fans working. no heat at discharge tube after 20 mins. unit only drawing .343 amps with compressor running. suspect leak. ordering compressor and evaporator w/ associated couplers.; ordrng 1 W11579351 (evaporator) and 1 W11504450 (coupler evap a) and 1 W11506620 (coupler evap b) and 1 W11580057 (compressor) and 1 W11504415 (coupler comp a) and 1 W11504430 (coupler comp b) and 1 W11504416 (coupler comp to charging tube) and 1 W11506635 (charging tube)

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Winchester, VA 22602

Ezra M.

Job Details: 08/10/2023

"door not staying shut due to slight bend in door at hinges. straightened door, verified staying closed and running normally"

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Newport News, VA 23608

Orbie

Job Details: 08/10/2023

cx complaint unit not locking. verified complaint. ordering lid latch. advised cx we will call when we receive part.; ordrng 1 WPW10619844 (latch)

We serviced a

WHIRLPOOL WASHER

Model MVWC415EW1

Near Berryville, VA 22611

Ezra M.

Job Details: 08/10/2023

"not starting cycles, cold valve not opening properly. will need new valve assy; ordrng 1 W11210459 (valve em vs), used 1 W11210459 (VALVE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHM06

Near Fairfax Station, VA 22039

Richard B.

Job Details: 08/10/2023

"CX complant. Ice maker dosent fit. Prior diagnosis found unit needes ice maker kit for r600a unit. Installed all parts and cycled power. Working as designed. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Purcellville, VA 20132

Ricky E.

Job Details: 08/10/2023

"W10734521 used from stock... fnd an error 7-4 stored. verified that the slider had come apart.. replaced the slider assy, unit cks ok..; ordrng 1 W10734521 (slider), used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Harrisburg, PA 17109

Fred G.

Job Details: 08/10/2023

i was able to access unit and replace the FC door and place nameplate on door. i used y heat gun to form gasket to body of unit. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Berryville, VA 22611

Ezra M.

Job Details: 08/10/2023

"installed drain hose from drain pump to connection in line. verified old check valve not closing properly, water seaping through. . verified check valve closing properly on new hose."

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Hedgesville, WV 25427

Ken M.

Job Details: 08/10/2023

Gasket replaced and heated to close air gaps. Door is sealing properly. Old part left with customer.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Waynesboro, PA 17268

Andrew S.

Job Details: 08/10/2023

Cx complaint is that the unit is not starting. Upon arrival I found that the unit has no error codes. i then ran the diag test and found that the unit is able to complete the cycle without any issues. I had cx go thru their normal starting process. I found that the cx is only hitting the start once and the unit does not start the cycle. I explained the 2 step starting process for the unit. Unit is functionign as intended. job complete

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Spotsylvania Courthouse, VA 22553

Robert W.

Job Details: 08/10/2023

"Cx complaint is the unit wash arm not working. Inspected unit and found vent error also found the unit isnt filling also found unit is shutting down. Ordering Valve, fan motor; ordrng 1 W11649995 (Fan) and 1 W11434044 (Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFT2574DEM01

Near Chambersburg, PA 17201

Andrew S.

Job Details: 08/10/2023

"Cx complaint is that the unit was making a loud noise in the back of the unit. Upon arrival I found that the cx had the unit unplugged for 3-4 days prior to visit. Unit has been plugged in for over 24 hours. I entered diag and found that the ice box fan is running loud. I also found that the defrost setting was on adc, I adjusted it to timer defrost. I am ordering the evap fan/harness and ice box fan. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 WPW10514110 (Evap Fan) and 1 W10846539 (Ice box fan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Winchester, VA 22601

Ezra M.

Job Details: 08/10/2023

"nameplate covering hole for door handle, rc door gasket not staying in place. ordering nameplate and door gasket (white); ordrng 1 W11178521 (nameplate) and 1 W10838574 (gasket-dor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/10/2023

"the vent on the new panel is broken,.. re-order part; ordrng 1 w11461694 (panel MR CK PART PLEASE)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Brambleton, VA 20148

Ricky E.

Job Details: 08/10/2023

"installed parts, unit cks ok."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near Steelton, PA

Cody H.

Job Details: 08/10/2023

"CX complains unit has a streak in between the layers of glass. CX complaint is cosmetic, and cx is outside cosmetic warranty period. Cx did not want to pay out of pocket for repair, no further work needed. CX EMAIL CONFIRMED."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Silver Spring, MD 20906

Brian F.

Job Details: 08/10/2023

"Cx states unit not heating. Entered diagnostic mode, found saved F8E1, F8E2, and F7E1. Ran service test, unit did heat at end of test, but found control had multiple blown triac fuses, F6E1 and F6E2 after test completed. Quoted cx for control replacement. They will call back if they want to go forward with repair."

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW01

Near Norfolk, VA 23518

Carl A.

Job Details: 08/10/2023

replaced water vavles tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM

Near Gordonsville, VA 22942

Eric F.

Job Details: 08/10/2023

"Tested unit, unit currently developing frost pattern. Leaving unit plugged in over night with water in freezer, rescheduling to come back tomorrow and check temps.; schdld next appmnt for 8/11 FRI !"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Norfolk, VA 23502

Branden R.

Job Details: 08/10/2023

came out to replace parts on unit disassembled and replace all parts needed on unit . tested and everything checks out good unit is now running as designed.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Palmyra, VA 22963

Eric F.

Job Details: 08/10/2023

Confirmed cx complaint F2E2 error code. Unit currently functional. Secured UI/ACU connection with dialectric grease. Instructed cx to call back if any further issues.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS05

Near Newport News, VA 23606

Lucas R.

Job Details: 08/10/2023

"uninstalled unit, replaced high voltage components, tested, reinstalled, tested again, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlottesville, VA 22902

Eric F.

Job Details: 08/10/2023

"Confirmed cx complaint unit weak wash performance on upper racks, detergent not fully dispensing. Cx states issue has persisted through all previous repairs and has not improved through the changing of the sump or the wash arms. Inspected wash assembley, found top wash manifold seals not functional. Both seals are warped, staying open during wash cycle. Whatever position the rack is, the opposing position on the manifold is left open causing water to drain down rear or unit instead of being pumped through middle and top wash arm. Ordering manifold.; ordrng 1 WPW10340542 (manifold)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Laurel, MD 20724

Alexander D.

Job Details: 08/10/2023

"cx complaint MW keeps giving open/close door error. unit has extra year of warranty thru builder, cx provided settlement date of 8/2/21 and showed me work order submission for to the builder made on 8/2. problem is builder called for service on 8/4 2days past warranty. called office to see if we can still keep this covered. they said cx needs to call cx service to get concessions to get it covered. explained this to cx and they will contact cx service. from what cx showed me, left side clicks when pushing on door and seems hinges would need replaced. marking preid parts as will use on return visit; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Columbia, MD 21044

Robert L.

Job Details: 08/10/2023

"upon arrival cx part (left bracket) was bent and part i had was bent ( right bracket) see pic......removed door to make sure they werent designed that way, they are supposed to be straight, left switch cx to be installed with rails, reordering rail brackts left and right; ordrng 1 W11241580 (bracket L) and 1 W11241268 (bracket R)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Pasadena, MD 21122

Alexander D.

Job Details: 08/10/2023

replaced rear drum seal. tested unit. unit is now working properly. advised cx to allow adhesive to set up overnight before using unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Clarksville, MD 21029

Robert L.

Job Details: 08/10/2023

"cx complaint not ice, found temps 39 RC, 2 Fc, 13 IM, T56 E5, T58 01 cold, T57 01 passed, T15 01,02 passed, T45 filled properly, quoted $406 cx wanted to call customer care..... taped left RC switch, dropped FC to -5 and turned on max ice, collected $120 AMEX; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 08/10/2023

"Replaced ignitor and tested unit, unit at first released gas but didnt ignite. I tried again but this time it worked great, preheated to 350 and cycled good. Advised customer to use the unit to bake and see how she performs. Unit is working as designed. I did notice the bake burner has a uneven flame at times, of customer calls back preid bake burner and control."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Fairfax Station, VA 22039

Richard B.

Job Details: 08/10/2023

"CX complant. Snow in freezer. Inspected unit and found frosty build up in freezer compartment,. Found bottom left corner of freezer door gasket not sealing against the door frame , Heated gasket to get gasket soft and grab frame. Advised CX to lleave closed for two hours. Ordering door glides as well as gasket due to putting too much heat in gassket and deforming it. Not in stock. RB; ordrng 1 W10571967 (gasket) and 2 WP13055901 (slides)s"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Silver Spring, MD 20906

Brian F.

Job Details: 08/10/2023

"Installed new timer and knob, tested, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Burke, VA 22015

Richard B.

Job Details: 08/10/2023

CX compllant. Fridge leaking. Inspected uunit and had CX dispense many cups of water through dispenser.while observing water connections below door. Could not replicate leak. Calibrated measured fill for CX . Still no leak. cx will monitor. RB

We serviced a

WHIRLPOOL STACKABLE

Model WGT4027HW0

Near Silver Spring, MD 20905

Brian F.

Job Details: 08/10/2023

"Installed new suspension, ran calibration, ran automatic test mode. Completed with no errors, no saved error codes. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM5

Near Clinton, MD 20735

Shane B.

Job Details: 08/10/2023

cx complaint is the unit not draining. when i arrived unit had water in it. pressed cancel and drain pump makes noise but no water flows. i found drain line clogged with debry. once clear still no water drained. i removed drain pump and found it does run but impellar is damaged. removed plastic deby from drain pump. impellar is broken. replaced pump with preIDed part and tested again. unit is working as designed. cx paid in full.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Silver Spring, MD 20901

Brian F.

Job Details: 08/10/2023

"Installed diode, capacitor, transformer, and magnetron. Tested with glass of water, unit is now working properly."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hyattsville, MD 20785

Davonte

Job Details: 08/10/2023

installed new control and valve. tested unit now working as should

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Silver Spring, MD 20901

Brian F.

Job Details: 08/10/2023

"Cx states unit won't start cycle, tested and confirmed. No saved error codes, no damage to wiring harness found, installed new capacitor, tested, unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Locust Grove, VA 22508

Robert W.

Job Details: 08/10/2023

CX Complaint is the unit isnt starting. Inspected unit and found unit wont start due to strike failing and is keeping unit from starting. Ordering Strike.; ordrng 2 W11457841 (Strike)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Dover, DE 19904

Taylor F.

Job Details: 08/10/2023

"Cx complaint is FC door still not sealing properly. Tested inspected and verifed complaint. After heating gasket on previous visit it went back to its original shape after a few days. Door is also alot closer to the cabinet on the bottom than the top. Ordering rails and FC door, cannot reschedule at this time.; ordrng 1 W11435329 (door fip) and 1 W10571967 (frz door gasket (gr)) and 1 WPW10330991 (bracket) and 1 WPW10330993 (bracket) and 2 W11265130 (slide)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Falls Church, VA 22042

Lloyd B.

Job Details: 08/10/2023

"Cx complained the unit would not drain at times. Inspected the unit and found 2 error codes, 9.1 and 10.2 for vent problem. At the drain, there is no debris and the pump has 28ohms, in range. At the vent, there is 982ohms, which is in range. Cx says when she opens the door, its brutally hot but when it cools down, the unit could drain. Informed cx to not run the water at the sink prior in case her water is too hot and effecting the drain pump. Ran diagnostics and the unit completed the cycle, draining and all. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Arnold, MD 21012

Israel R.

Job Details: 08/10/2023

Customer complaint unit is leaking from the ice maker and the ice container is not crushing ice and the ice is falling out of the bin. I found the ice maker is overfilling. And is dripping water into the drain pan. I could not removed the ice bin the latch is not working because there is ice build up. Tried to removed it but is not coming out. THe unit will needs new ice amekr and ice bin. CAll customer when part is available.; ordrng 1 W11658802 (Ice maker) and 1 WPW10347093 (ice container)

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JZ3

Near Mercersburg, PA 17236

Andrew S.

Job Details: 08/10/2023

Cx complaint is that the oven gasket is not staying in place and is letting hot air out past the gasket. Upon arrivla i found that the inserts in the gasket have separated and gasket is not staying attached. I was able to remove and replace the oven gasket. Unit is functioning as intended. Job complete

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