Service History 309 - VIA Appliance

We serviced a

WHIRLPOOL UNKNOWN

Model JJW2730WS02

Near Chambersburg, PA 17202

Andrew S.

Job Details: 08/11/2023

Cx complaint is that the unit fan is running constantly and they are unable to use the ovens. Upon arrival I found that the unit has an F3E0 and an F8E2. I determined that the upper oven sensor is shorted. I also found that the console has a couple buttons that are unresponsive and the display has fallen out of place. I am ordering the console and another sensor and will use the control sensor on return. We will also need a 2nd tech to assist in removing the unit. Please cdontact cx when the parts are available to schedule the return visit.; ordrng 1 W10617330 (Console) and 1 WP74008369 (Sensor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near North Bethesda, MD 20852

Roberto I.

Job Details: 08/11/2023

"CX complaint no ice.Temperature in the Fc 2F. Found the icemaker turned off. Pushed arm down and tested and ran the test. It cycle and filled ok. Cx said the icemaker didn't work for many days and then he pushed up the arm. The unit is working at the moment, but if the cx calls back, please order icemaker W10884390. Collected $120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chesapeake, VA 23325

Zachery R.

Job Details: 08/11/2023

"cx complaint unit not cooling, checked temps, fc at 48 degrees, rc at 55 degrees, evap covered in frost, thermistor reading 40k, spoke with AR was advised to replace thermistor and have cx monitor unit. used shop vac to clear drain pan, advised cx to monitor unit next 24-48 hours. also advised they cannot block airducts or have products touching rear wall."

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near ,

Ezra M.

Job Details: 08/11/2023

"installed ring-turn and tested, sounds normal"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Front Royal, VA 22630

Ezra M.

Job Details: 08/11/2023

"installed parts, tested, working properly"

We serviced a

IKEA MICROWAVE

Model IBMS1455DS00

Near Reisterstown, MD 21136

Justin S.

Job Details: 08/11/2023

CX complaint is start button not working - built-in microwave - only start button not working. Had CX turn off power to microwave. removed yop panel console. Found the start switch button had broke out of its holder. Replaced button holder. Comfirmed start button was working by placing a cup of water in at 60 secs. water was heating. Units now works good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Silver Spring, MD 20906

Marc M.

Job Details: 08/11/2023

cx states unit not cooling. inspected unti and recorded temps of about 20 degrees in fc food items. removed rear compartment cover and found that the compressor discharge line is dripping with oil and uv dye (took pics). unit will need further SS repair.; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer)

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Solomons, MD 20629

Shane B.

Job Details: 08/11/2023

cx complaint is the door sagging causing the door to hit the front of the unit causing scratches and door to be hard to close. confirmed complaint. door has to be lifted a little to close otherwise it scraps the front of the unit. i found everything on hinges to be tight. bushings may be worn causing door to sag. ordering hinge and bushings. schedule when parts are avialable.; ordrng 1 WPW10208419 (plate) and 1 WPW10208415 (door hinge) and 4 WPW10208398 (cap)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Woodbine, MD 21797

Marc M.

Job Details: 08/11/2023

"installed parts and tested unit. during install, found that the previous evap cover was not installed correctly. took pics to document."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Windsor, PA 17366

Sal R.

Job Details: 08/11/2023

"CX complaint is that the unit is not completing cycles. I found the unit has a F3E2 , F9E1, and F0E2 error code. I am orderign 1 pressure switch (W11316246) and and 1 drain pump (W11458345). I have set a return date for 8/16; ordrng 1 W11316246 (pressure switch) and 1 W11458345 (drain pump)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Virginia Beach, VA 23456

Branden R.

Job Details: 08/11/2023

came out and replace all parts on unit . tested and unit is now running as designed .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Severna Park, MD 21146

Israel R.

Job Details: 08/11/2023

"Service Pointer. Installed new LEd moduel and the lights started flickering. BAd FC light service pointer to replace that light and tested. Unit is is turning on and is lighting up. Unit is back to normal operations.; ordrng 1 W11601310 (Module), used 1 W11601310 (Module) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Woodbridge, VA 22193

Robert W.

Job Details: 08/11/2023

"CX Complaint is the unit isnt cooling. Inspected unit and found the FC evap froasted over, Defrosted and faound the heater harness has failed and isnt sending power to heater to defrost unit. Replaced heater with harness and tested ujnit is workoing properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bowie, MD 20721

Davonte

Job Details: 08/11/2023

"cx complained unit wasnt making ice and not cooling properly in the rc side. inspected unit. ran diag on icemaker. icemaker harvesdted and filled with water as should. ice bin full of ice as well. rc side was set to highest cooling temp. changed rc temp to lowest cooling. all thermistor passed when running service test. fc side overpacked with food. advised not to overpack fc side, will cause cooling problems"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Stafford, VA 22554

Robert W.

Job Details: 08/11/2023

CX Complaint is the unit sparked in MW. Inspected unit and found the LR support allowed rack to touch cabnet causing spark. Used touchup paint to fix cabnet and replaced support.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Chantilly, VA 20152

Daniel J.

Job Details: 08/11/2023

not dispensing ice found fill tube not fully inserted and ice tray stuck in iceroom steamed out removed tray ice on bottom of iceroom puching tray away from auger removed reistalled tray tested now ice dispensed threw away old ice due to heat from steam

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 08/11/2023

cx complaint is the glasstop cracking over the right front burner. confirmed complaint. found cracks coming from just off center of the right front burner and spreading toward rear burner. took pic but its hard to see through scratches on the surface. cx is also upset that the surface is scratching. they said unit was supposed to be 'scratch proof'. advised cx scratches are cosmetic but the crack is a functional issue. ordering new glasstop. schedule when available.; ordrng 1 W10906141 (cooktop)

We serviced a

MAYTAG WASHER

Model Mvw7230hc0

Near Yorktown, VA 23692

Lucas R.

Job Details: 08/11/2023

"cx complaint unit not starting cycle, checked unit found f6e3 acu/ mcu code, one motor winding fluctuating between 8-12 ohms, wiring checked good, possible damage to acu from motor failure.; ordrng 1 W11419171 (control) and 1 W11195971 (stator)"

We serviced a

KITCHENAID DOWNDRAFT

Model KXD4636YSS7

Near Davidsonville, MD 21035

Davonte

Job Details: 08/11/2023

"cx complained unit downdrift wouldnt go up and down on its own. confirmed cx complaint. installed new hood control and switch, unit still not working properly. when holding switch button motor stops , then turn back. ordering new assembly motor; ordrng 1 W11187731 (assembly motor)"

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS20

Near Toano, VA 23168

Lucas R.

Job Details: 08/11/2023

"cx complaint no operation, checked unit found f1e1 relay board failure, verrifiied 240 vac to both controls, evidence of heat escaping from vent, causing boards to overheat, called techlione spoke with chris, adviosed to replace blower fans, replaced controls, 2 techs needed to replace blowers ion back; ordrng 2 W11598119 (blower)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Yorktown, VA 23693

Lucas R.

Job Details: 08/11/2023

"cx complaint moisture on fc gasket, verrified complaint, installed foam gaskets under top of fc gasket, raised door, turned flipper mullion on full time, advised cx to monitor, unit working as designed.; ordrng 2 W11159728 (gasket LR/VS)s, used 2 W11159728 (GASKET LR/VS) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 08/11/2023

i was able to access unit and replace both infinite switchs as per previous visit. tested unit and found unit now checks good.;

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Camden, DE 19934

Taylor F.

Job Details: 08/11/2023

Cx complaint is back burners not heating properly. Tested inspected and verifed complaint. Cx was cooking on cooktop and oven on arrival so it was to hot to safetly take apart. Ordering element and switch for both burners. Cannot reschedule at this time.; ordrng 1 WP8273993 (elmnt-surf) and 1 W11171119 (elmnt-surf) and 1 WP3148952 (switch-inf) and 1 WP3148953 (switch-inf)

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 08/11/2023

"cx complaint unit is not running. inspected unit and found wrong voltage to terminal block. L1-neutral= 36.25vac, L2-neutral= 122.2vac, L1-L2= 91.1vac. customer needs an electrian to correct issue. charged cx only for service call fee."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Leesburg, VA 20176

Ken M.

Job Details: 08/11/2023

Damper replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near East York, PA 17402

Sal R.

Job Details: 08/11/2023

CX complaint was that the filter would not come out. I was able to access and replace the water filter / bypass. I then ran a gallon of water through. UNit test good. CX instruct completed.;

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Hanover, PA 17331

Sal R.

Job Details: 08/11/2023

"CX complaint was that the unit would take too long to dry items. I found that the unit was heating , CX informed me that she cleaned hose and venting before my arrivel and the unit is not prefforming better and drying items on the first try. I advised CX to have a licensed vent cleaning Co. inspect the venting form the hose through the wall and outside at min once a year. I also advised CX to shorten the vent hosing as it may have essive hosing bent and krimoing witch may caus air flow concerns. Unit is opperating as designed. CX instruct concerns meet."

We serviced a

WHIRLPOOL DRYER

Model KRFF507ESS01

Near Ashburn, VA 20148

Richard B.

Job Details: 08/11/2023

"CX complant. Water in fridge again. Prior diagnosis found units drip tray not catching water. UInstalled new pan , Tired units evap back against back wall and reassembled after clearing ice. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Hanover, PA 17331

Sal R.

Job Details: 08/11/2023

I was able to access and replace both RC door gaskets. I used a heat gun to hel relax the gsaskets. UNit test good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Chantilly, VA 20152

Daniel J.

Job Details: 08/11/2023

dishes resiude on dishes at end of cycle f6 e1 and f6 e2 error stored ran started cycle on normal water coming in but spray arms not moving replaced sump asssy tested same while repacing sump found connector going to diverter motor water damage orering harness and valve with switch; ordrng 1 W11100762 (harness) and 1 WPW10327249 (valve) and 1 WPW10195039 (float switch)

We serviced a

WHIRLPOOL DRYER

Model MED7230HC3

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 08/11/2023

"Cx complaint units door wont stay closed. inspected unit and found door hinges were warpped make the door not be able to close door switch completely. I was able to replace hinges with van stock and found unit now checks good.; ordrng 2 W11551301 (hinge (FG VS))s and used 2 W11551301 (HINGE) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KBS0

Near Stephens City, VA 22655

Ezra M.

Job Details: 08/11/2023

"dishwasher leaking. found heater bushings failed. per Special Project code, replaced heater and bushings. cust already had kitchen floors and cabinets redone due to water damage from dishwasher leaking. unable to photograph, cust did not have any photos available. unit not installed on arrival, custs spouse wanting to replace unit, so did not test. repair complete.; ordrng 1 W11537778 (heater em vs), used 1 W11537778 (HEATER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near New Providence, PA 17560

Justin L.

Job Details: 08/11/2023

"As per previous visit was able to access unit and replace part. Found noise during spin. Found belt wearing splutch. Replaced with van stock. Calibrated and tested unit and unit is ramping up and banging around found unit will need suspension, gearcase and motor with a 2 call count. Once approved and in office will need to set return; ordrng 1 W10721967 (splutch (JL VS)) and 1 W11239857 (belt (JL VS)) and 1 W10913953 (actuator) and 1 W11454734 (gearcase) and 1 W10890624 (motor) and 1 W11130362 (suspension), used 1 W10721967 (splutch (JL VS)), and 1 W11239857 (belt (JL VS)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Hershey, PA 17033

Cody H.

Job Details: 08/11/2023

"CX complains unit is not making ice. CX has contract. Unit is reading 32.6*F in RC and 6.8*F in FC. Found icemaker has no rotation in test 44. Icemaker not recieving voltage. Inspected wireharness and found harness severed at bottom of door. Unit will need new door for repair. Ordering FC SS door for use on return, as well as 2nd tech. CX will call office when part arrives and they check condition of part. CX EMAIL CONFIRMED.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Great Falls, VA 22066

Jason A.

Job Details: 08/11/2023

CX complaint FRIDGE slow water dispense. Replaced both valves & test icemaker harvest & fill & water dispense. CX test & verified improvement. NO LEAKS > JJ

We serviced a

MAYTAG FREEZER

Model MRT118FFFH08

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/11/2023

"Cx complains about frost on freezer section.. freezer door leaks air,. door seal cks ok, the ait tower is full of ice and rc not cooling properly, unit needs freezer door assy.. order part; ordrng 1 WPW10612925 (nameplate) and 1 LW10680729 (dor-fip)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Locust Grove, VA 22508

Tanner B.

Job Details: 08/11/2023

"Installed new harness , tested unit. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Rockville, MD 20852

Roberto I.

Job Details: 08/11/2023

"Cx complaint crushed ice dispensed when 'cubes' is selected, frost around ice continer, clumped ice.Tested dispenser, confirmed crushed ice mixed with cubes. Found frost inside, outside and on the bottom of the ice container. Door gasket tested ok (used a piece of paper to test the seal). Called tech line, spoke to Adrian. He thinks the 2 issues are related and advised to replace the ice motor. Ordering ice chute motor WPW10546285 and ice door WPW10504458.; ordrng 1 WPW10546285 (ice chute motor) and 1 WPW10504458 (ice door)"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Strasburg, VA 22657

Ezra M.

Job Details: 08/11/2023

"not heating. ignitor not heating up. no voltage at ignitor, no voltage out of control. will need control. cust wants to discuss with spouse before proceeding"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Severn, MD 21144

Israel R.

Job Details: 08/11/2023

Installed new icemaker. Unit is back to normal operations.

We serviced a

WHIRLPOOL COMPACTOR

Model GX900QPPS7

Near Port Republic, MD 20676

Shane B.

Job Details: 08/11/2023

"cx complaint is the unit not compacting correctly. cx said it works fine most of the time but sometimes will bind up, shake badly and make a lot of noise. i ran the unit several times. it worked everytime. removed top, rear and bottom covers. nothing out of place on drive motor. gears or chain assembly or with the powerscrews. ram assembly is sitting level and moves smoothly up and down. i called techline to document. they advised without being able to replicate the issue it will be impossible to figure out. said it could have been caused by items in the compactor. advised cx to record video if unit does it again. unit is currently working as designed."

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Strasburg, VA 22657

Ezra M.

Job Details: 08/11/2023

"no heat. unit getting 242 vac at term block, 122 on l1 and l2. tco and hi limit fuses good, heater good. wire harness firmly on motor. suspect centrifigul switch. ordering motor; ordrng 1 W11364931 (motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ellicott City, MD 21163

Marc M.

Job Details: 08/11/2023

cx complaint unit not locking lid at times for as much two hours until unit will randomly lock and begin the selected cycle. inspected unit and found error f8e6 water hazard. checked and found no holes in pressure hose and hose is secure to the main control. cycled power and performed unit calibration test. f8e6 then cleared however when reentering diagnostic f2e3 was now present. suspected failure with acu/ui combo. unit will need parts.; ordrng 1 W11481116 (ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bowie, MD 20715

Davonte

Job Details: 08/11/2023

"cx complained unit was making vibrating noises, confirmed cx complaint on first visit. installed new air baffle. unit no longer making any noises."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax Station, VA 22039

Robert W.

Job Details: 08/11/2023

CX Complaint is the unit is building some frost on the IM side. Inspected unit and found the the middle part of cabnet has a small gap betewwn cabnet and linner between FC and RC sealed and advise CX to keep eye on it the door gaskets looks good and are sealing.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Clarksville, MD 21029

Marc M.

Job Details: 08/11/2023

"cx complaint unit not dispensing water or producing ice. cx stated the first thing they did was change the filter and when that was unsuccesful they had tried another. with this in mind, first checked water pressure to unit. found subnstantial water pressure before and affter the inlt valve. then checked reservoir and found no ice impeding water flow. removed filter and immediate improvement in water pressure. cx had a new in package filter and asked that i test with it in place and did find that the new filter worked effectively. it would appear cx had two defective filters. collected only for service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near Fairfax, VA 22031

Demonte S.

Job Details: 08/11/2023

"Installed the Fan Freezer Fan Motor. ( Fan Motor in the Freezer was working.) Cx is putting fruits / Vegetables in the very low Crisper Drawer. This Drawer is only for Fish , Meat , Cheese & Wine. I also advised the cx that fruits & vegetables has to be in Glad bag or Ziploc containers. They can't be in a store bag or open containers. Which in there case they all are open or in a store container. ( Any questions please check Sd Pictures.)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EWH01

Near East Berlin, PA 17316

Bernard M.

Job Details: 08/11/2023

"Cx complaint unit doesn't cool. Inspected and found frost build upn the evap cover in FC. RC was at room temp. Entered service and ran test 1 and the evap fan didn't come on. Ran test 11 and damper opened and closed. Also found the left side of FC door won't close completely. The clip at the end of rail won't slide back to allow drawer to back. Was able to it manually, but won't on its on. Ordering parts, once approved contact cx to reschedule; ordrng 1 WPW10464673 (fan motor) and 1 WPW10487766 (harness) and 1 W11035836 (control) and 1 WPW10397636 (slide rail left) and 1 W10397908 (left rail pantry)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Toano, VA 23168

Orbie

Job Details: 08/11/2023

cx complaint unit on bulky cycle will stop spinning and make loud grinding noise. checked unit found wear at motor guard. found feet not tall enough for bulky cycle causing unit to touch floor. raised and leveled unit. unit working as designed. also advised cx to get pipe insulation for drain hose to prevent banging on cabinet.

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Baltimore, MD 21202

Shane M.

Job Details: 08/11/2023

cx complaint the unit isnt working. can confirmed. found lights on interior. found power to fan or compressor. ordering control box; ordrng 1 W11595220 (control box)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Arrington, VA 22922

Kyle A.

Job Details: 08/11/2023

Cx complaint of unit being unresponsive. Did confirm units starts switch is bad. Ordering switch.; ordrng 1 WPW10117655 (Start switch)

We serviced a

JENNAIR COOKTOP

Model JGD3430BS00

Near Williamsburg, VA 23188

Lucas R.

Job Details: 08/11/2023

"cx complaint unit sparking while cooking, checked unit found switch harness shorted, intermittent continuity through switch harness, bu-bl wires, cx would also like bezels replaced , cx PIF; ordrng 1 W10854963 (harns-wire) and 3 WPW10559494 (grommet)s"

We serviced a

KITCHENAID FREEZER

Model KRSC703HPS05

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 08/11/2023

"Reseated im line under lh door, tested unit . no leaks . Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Falls Church, VA 22046

Simon

Job Details: 08/11/2023

"CX complainys water despenser despensing low water .inspected unit water supply pressure good replaced dual valve and filter housing ,tested unit water still despensing slow .ordered inlet valve.SZ; ordrng 1 WPW10238100 (inlet valve)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Falls Church, VA 22046

Lloyd B.

Job Details: 08/11/2023

"Cx complained the unit did not make ice. Inspected the unit and found that there is a code of E5 for bad ice maker thermistor. In step 36, the fan came on. In step 58, turned the ice maker heater on to eject any ice in step 59 and when the ice maker motor moved but there was no ice to eject. Step 45, the IMA filled and the temp in the freezer is 4 degrees (unit was in defrost). Unit needs new ice maker. Cx owes 110 labor; ordrng 1 W11658802 (ice maker)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near East York, PA 17402

Sal R.

Job Details: 08/11/2023

CX complai t was that the unit was making a squeeling / grinding noise. I found that the drive pulley on the splutch droopped and ground into the sheild causing wear on belt and teeth on splutch. I was able to access and replace both the splutch and the belt.I tehn tested unit and unit test good. I was able to collect $328.26 via credit card.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF750SAYB

Near Laurel, MD 20708

Davonte

Job Details: 08/11/2023

"cx complained unit wash arm wasnt spinning. ran diag completed cycle and i got f7e1 error code, no heat. confirmed cx complaint. unit will need new heater. cx paid for service call and will let us know if he wants the job done"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB07

Near Columbia, PA 17512

Justin L.

Job Details: 08/11/2023

Cx complaint unit not cooling and making noise. Was able to access unit and found that the fan had failed. Fan was recieving 120VAC but not doing anything. Replaced with pre-id and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Georgetown, SC 29440

Jason T.

Job Details: 08/11/2023

"Installed parts to complete the repair, vacuumed and charged with 4.27 oz. of R134a. Verified a frost pattern, proper air flow, cooling-freezing, unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW0

Near New Cumberland, PA 17070

Fred G.

Job Details: 08/11/2023

cx complaint unit is displaying a code. inspected unit and removed connector and entered diag and found a F20 error code. I found the pressure switch was faulty. replaced switch and found unit now checks good. cx paid in full.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS4

Near Pawleys Island, SC 29585

Jason T.

Job Details: 08/11/2023

"Cx complaint, convectipn fan not running during air-fry and convection bake cycles. Tested control circuit at connector P2 pin 2 for 120 vac to the convection motor, found no vac at the control, also motor tested at 190 ohms, spec test at 15 ohms. Called tech line and spoke with Johnathan to document findings. Ordering control and fan motor for the return visit, advised cx to contact VIA dispatch to schedule a return visit once both parts are received, cx agreed.; ordrng 1 W11548751 (convection-motor) and 1 W11620570 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Fairfield, PA 17320

Andrew S.

Job Details: 08/11/2023

Cx complaint is that the unit is making a loud noise when trying to spin. Upon arrvial I verified the noise. I then tipped the unit back and found that the nut has come loose on the splutch. I inspected the splutch and found that both have excessive wear from being out of alignment. I was able to replace both. i then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 08/11/2023

"Cx complaint, no cubed-crushed ice from the dispenser, tested at cthe control connector P-3 from pins 7-8 130 volts dc, no vac at the control circuit. Reordering the control for the return visit, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11533213 (control / re-order)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE05

Near Harrisburg, PA 17111

Cody H.

Job Details: 08/11/2023

"Was able to access unit and replace parts per previous visit. CX complains unit is dropping ice behind ice bin through the grab handle of the ice bin. Called techline to document spoke to Rich who said cx will have to turn icemaker off if they are not using enough and ensure the FC door is closed the whole way. Unit itself is working as designed, no further work needed."

We serviced a

KITCHENAID FREEZER

Model KRSC703HPS05

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 08/11/2023

Customer complaint is no ice or water. Found the water line that sits on top of the FF evap is freezing. NTO styrofoam shroud.; ordrng 1 W11608966 (FF evap cover)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 08/11/2023

Cx complaint is that the oven is not ignitng and the center burner is not fully igniting. Upon arrival I found that the bottom drawer has pans in it. i removed the pans and found that the oven is igniting perfectly. I then inspected the center burner and found that particles were in the spreader. I was able to clear the debris and the burner is fully igniting now. Unit is functionignas itnedned. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 08/11/2023

Customers complaint is unit not making ice. Found good power going to it. Customer approved estimate. NTo part.; ordrng 1 W11284458 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Waynesboro, PA 17268

Andrew S.

Job Details: 08/11/2023

Cx complaint is that the unit is not cooling. Upon arrival I found that the unit is not cooling in the RC and the FC has frost on the evap cover. I defrosted the unit and found that the harness was routed in such a way that the connector for the heater had to much tension and the connector came apart. The harness was not damaged. I was able to reroute the harness to alleviate the tension. I was able to then secure the connectors. I entered diag and ran test 6 and verified that the heater is now activating. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 08/11/2023

Customer complaint is unit not keeping temp in oven. Found error code for UI and mian control not cummunicating. Also temp sensor was reading high. NTo parts.; ordrng 1 W11261167 (control) and 1 W11297726 (console) and 1 W10859573 (temp sensor)

We serviced a

MAYTAG RANGE

Model MGR6600FZ2

Near Elizabethtown, PA 17022

Justin L.

Job Details: 08/11/2023

Was able to access unit and replace control. Preheated and allowed to cycle. Unit now checks good did not need spark module no further work needed. Collected for labor

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 08/11/2023

Customeers complaint is unit not starting sometimes. Found control not operating properly. Power cycel the unit and ran calibration. All check ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Fairfax Station, VA 22039

Robert W.

Job Details: 08/11/2023

"CX Complaint is the unit isnt washing, Inspected unit and found unit is getting good power pump is getting good power just not washing. Replaced sump and tested unit is working properly."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 08/11/2023

Customers complaint is after repair cooktop not lighting. Found one of the connectors was not put back together. Reinstalled all check ok.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Harrisburg, PA 17111

Cody H.

Job Details: 08/11/2023

"CX complains unit is beeping and flashing error. CX states they had work done by previous company and unit worked for a day then error reccured. CX had unit powered off on arrival, when cx powered unit on, unit no longer had error. Ran unit through diagnostic testing, after completing test, unit was full of suds. No detergent was used during testing cycle. It appears the rinse aid id dispensing too much and causing suds to occure. Unit will need dispenser for repair, office to reach out to CX when parts are approved and arrive. CX EMAIL CONFIRMED.; ordrng 1 W11412300 (dispenser)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 08/11/2023

"Cx complaint, chattering noises during cooling-freezing, found damper control causing the issue. Installed from van stock, ran factory diagnostics to verify unit operation...working as designed.; ordrng 1 WPW10479155 (control JT VS), used 1 WPW10479155 (CONTROL) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Silver Spring, MD 20902

Brian F.

Job Details: 08/11/2023

"Installed control and lower harness, still having same issues. Called MR, tested door latch, latch reading open with lid open and closed. Installed lid latch from van staock, still same issue, found lid strike defective, ordering lid strike.; ordrng 1 W11513250 (lid strike)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 08/11/2023

"Installed door panel, verified all unit functions for proper operation...working as designed."

We serviced a

KITCHENAID ICE MAKER

Model kuid308HPs00

Near Camp Hill, PA 17011

Fred G.

Job Details: 08/11/2023

cx complaint unit is not making enough ice. inspected unit and found only a small amount of ice being made as of right now. I found water level in tub was low. I found unit does buld a frost pattern. I turned unit off and turn unit back on and found dispensed water flow was very weak. unit needs inlet valve to correct issue. i did also find condenser was very dirty. i did vacuum that out. qouted cx for repair and cx accepted. cx paid everything but the return labor. cx owes $150 on return. once part is in please reach out to cx and set up a retun visit.; ordrng 1 W10897719 (inlet valve)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 08/11/2023

"Cx complaint, unit will not start a wash cycle, no power. Tested all circuits, verified 120 vac at the control, no power from the control, also found lid latch open circuit, lower harness is seperated at the drain pump. Repair estimate total : $738.68 Cx declined the repair, charging for the service call only : $120.00 (PAID IN FULL credit card); ordrng 1 W11419171 (CONTROL) and 1 W11394572 (LATCH) and 1 W11568984 (LOWER-HARNESS)"

We serviced a

WHIRLPOOL DRYER

Model Wed92hefw0

Near Potomac, MD 20854

Roberto I.

Job Details: 08/11/2023

"CX complaint no heat.Confirmed no heat during cycle. Power supply ok. Removed front, fund open heater. Replaced heater using pre id part. Unit tested ok. Collected $355.39"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB07

Near North Myrtle Beach, SC 29582

Paul F.

Job Details: 08/11/2023

Installed new maker. All check ok.

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Milton, DE 19968

Frederick R.

Job Details: 08/11/2023

CX complaint is flames to high on cooktop. Inspected/tested and found unit was never fully converted to propane. Used LP kit from pre-id and resolved issue. Cooktop is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Loris, SC 29569

Paul F.

Job Details: 08/11/2023

Customers complaint is unit not working at all. Found belt is shredded and pulley on the motor broke off. NTO parts.; ordrng 1 WP694089 (blower wheel) and 1 279827 (motor) and 1 341241 (belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Dover, PA 17315

Bernard M.

Job Details: 08/11/2023

"Cx complaint unit doesn't make ice. Entered service and ran test 44 and it didn't harvest. Replaced icemaker using pre-id parts, ran test 44 and it harvested, ran test 45 and no water came in. Water dispenses from the door. Found the fill tube heater to have reading OL. Ordering door and is to be shipped to cx address. Once door arrives cx will inspect then call office to set return; ordrng 1 LW11037733 (FC door)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 08/11/2023

"Cx complaint, not drying at set temperature, tested all circuits and found loose motor harness wire backed out at the 120 vac circuit connection. Repaired the harnees and verified 120 vac at the heater circuit, cycle temperature tested at 135 degrees, unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS20XVMS5

Near Silver Spring, MD 20901

Shawn D.

Job Details: 08/11/2023

cx complaint ice is building up on bottom of freeze then leaks out has been clearing ice inside. inspected unit and confimrd ice is forming at bottom of freezer due to draintube. cleared drain tube found it has been slit to help prevent this and now should be replaced. cleared ice with steamer in freezer and drain is draining. gave cx qupte for new drain tube part is covered. cx paid for service and will owe 110 for labor on return part is in stock so rescheudled for 8/16/23; ordrng 1 W10619951 (draintube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near York, PA 17404

Bernard M.

Job Details: 08/11/2023

"Cx complaint unit doesn't cool. Inspected and found the RC at room temp and FC at 50. Accessed compressor and found it running along with evap fan in FC. Exposed evap and found no frost pattern. Unit will need sealed system repair with 3 call count. Ordering necessary parts, once all are available, contact cx to set up return; ordrng 1 W11614224 (compressor) and 3 W11506635 (coupler)s and 1 W11506621 (lokring coupler) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11598434 (evaporator) and 1 W11506620 (coupler) and 1 W11504450 (capillary tube) and 1 876765 (tubing kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Harrisburg, PA 17112

Cody H.

Job Details: 08/11/2023

"CX complains unit is leaking from behind unit. CX has water shut off on arrival. Asked CX to turn water on so technician can verify complaint. When water was turned on only leak found was from water supply line fitting. Found fitting to have failed and cx will need new water supply line. Unit is working as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Mont Alto, PA 17237

Andrew S.

Job Details: 08/11/2023

Cx complaint is that the Freezer door gasket is not staying in place. Upon arrival I found that the gasket was not seated. I was able to press the gasket back into place. I verifed that the gasket is now secure and is not pulling out of the trac. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Woodbridge, VA 22192

Robert W.

Job Details: 08/11/2023

CX Complaint is the ujnit isnt draining. Inspected unit and found unit not draining pulled drain pump and found glass in the pump cleared and tested unit is draining.

We serviced a

MAYTAG DRYER

Model MED5500FW1

Near Arlington, VA 22207

Simon

Job Details: 08/11/2023

CX complaints dryer error code F2 E1 .inspected unit found error code and replaced the fascia tested unit no error code .unit good to go.SZ

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Laurel, MD 20724

Davonte

Job Details: 08/11/2023

"cx complained unit would stgop in mid cycle, confirmed cx complaint. unit would fill with water but wouldnt wash. ran a drain and spin cycle worked as should. unit will need a new control board.; ordrng 1 W11603811 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Arlington, VA 22207

Simon

Job Details: 08/11/2023

CX complaints frosting freezer section and refrigrator .inspected unit found freezer door gasket not seal properly and refrigrator side product close to air flow circulation .product temprature good freezer 10F and refrigrator 36F.ordered freezer door gasket.SZ; ordrng 1 W10571967 (freezer door gasket)

We serviced a

JENN-AIR REFRIGERATOR

Model JCB2059GES

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 08/11/2023

"1- w10309990 comp/ 1-wpw10143579 drier / 2-w11506635 coupler if cx calls back .. unit not cooling, found compressor hot and not running .. unit needs compressor .. cx going to call if they want repaired .. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MHWE201YW00

Near Harrisburg, PA 17111

Fred G.

Job Details: 08/11/2023

"cx complaint unit wont drain. inspected unit and entered daig and found LF, f9e1, f0e1, f5e2. cleared codes and found drain pump does come on. removed front lower cover and removed drain filter and found filter was clogged with debris. was able to clean out debris and tested unit. unit now checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302EWH01

Near Arlington, VA 22207

Simon

Job Details: 08/11/2023

CX complaints ref not cooling .inspected unit found low refrigrat no leak foun need seal system tech.ordered filter drier and access valveCX paid service call $120.SZ; ordrng 1 WPW10143759 (filter drier) and 1 978025 (valve accsess1/4) and 1 978026 (service valve3/8) and 1 978029 (valve access5/8) and 1 978030 (valve access3/4) and 1 876764 (valve access3/16)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ashburn, VA 20148

Richard B.

Job Details: 08/11/2023

"CX complant. Frost in freezer , CX stated on two occassions there is frost in freezer that they removed. Inspected unit and found when opening freezer if you dont pull on freezer drawer on middle the door opens askew. Opened and closed drawer several times in middle and works fine. Advised CX only grab middle of handle aand pull there. Adjusted feet so CX can remove crisper drawer . Damper making noise. Ordering damper assembly , Not in stock. RB; ordrng 1 WPW10594330 (damper)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Frankford, DE 19945

Michael E.

Job Details: 08/11/2023

CX complaint: F8E4. tested and verified complaint. I found the leak is coming from a seam on the tub on lower seam. Right side and half the back side is all leaking. Called WPTL to document. Ordering tub. Cannot reschedule due to direct to CX shipping. CX is going to contact builder to switch units so there is a chance it may be at another location for repair. 2 count needed; ordrng 1 W11409865 (tub)

We serviced a

WHIRLPOOL WASHER

Model wfw92hefw0

Near Alexandria, VA 22310

Christian C.

Job Details: 08/11/2023

"Cx complaint unit gives a low flow error. Inspected unit found F5E2 door lock error, and F8E1 no water. Ran through diag cycle and water is barely going into unit. Installed water valve. Tested unit and water flow is much stronger. Cx paid in full."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Alexandria, VA 22310

Christian C.

Job Details: 08/11/2023

Cx complaint of a rattling noise. Inspected unit and found condensor fan not secure and hitting panel. Secured condensor fan. No more noise. Unit is working as designed.

Contact Us

About Us