Service History 308 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Potomac, MD 20854

Roberto I.

Job Details: 08/11/2023

"CX complaint red lock light on, control panel not responding.Found control lock on. Removed control lock and ran diag, no errors. Tested feature by turning it on and off several times, found nothing wrong. Instructed cx. Collected $120"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Leesburg, VA 20175

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the unit is getting out of balance. Found the basket is out of round. Cabinet is level. Suspension tested good. Cycle ran properly, no unusual noises. Ordering basket.; ordrng 1 W10554251 (spin basket)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS1

Near Rockville, MD 20850

Roberto I.

Job Details: 08/11/2023

"Cx complaint poor wash, detergent not dissolving completely.Ran diag, no errors. Ran a test cycle, noticed that lower and middle spray arms didn't spin. Faund gloggs on both spray. I partially removed cloggs and I was able to get the lower one spinning, but the middle spray didn't spin anyway. Quoted repair $635.91 with $110 labor for sump/motor assy WPW10605058, lower apray arm W11101428 and middle spray arm WPW10448645 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 WPW10605058 (sump/motor assy) and 1 W11101428 (lower spray arm) and 1 WPW10448645 (middle spray arm)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Leesburg, VA 20176

Ken M.

Job Details: 08/11/2023

Customer complaint is that the unit is not draining. Unit tested and issue confirmed. Found the connection at the disposal clogged. Clogged removed and unit retested. Unit is now draining properly.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW2

Near Dundalk, MD 21222

Alexander D.

Job Details: 08/11/2023

"cx complaint dryer making a thumping noise. inspected unit and verified complaint. unit making a little noise now but cx said its usually much louder. found a couple coins in one of the drum baffle. removed coins and tested, still some noise. removed front panel found a ton of coins in bottom of unit and 2 screws caught in front drum seal. removed coins and screws. tested unit. no noise now. unit is now working properly"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Hunter Mill District, VA 20171

Richard B.

Job Details: 08/11/2023

"CX complant. Door rusting away. Inspected unit and found heavy rust areas on door panel. Replaced door panel and reassembled using handle , handle screws, insulation and console. Unir working as designed. Job completed, RB"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Chester, VA 23836

Chris B.

Job Details: 08/11/2023

cx comp unit not ignite burners insp unit found burner cap not seated on burner head seated burner caps advised cx on use and care unit working as desighned

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL1

Near Aldie, VA 20105

Daniel J.

Job Details: 08/11/2023

after replacing control no change verified water on and good pressure removed and replaced old valve with new one water now entering tub

We serviced a

WHIRLPOOL DRYER

Model MED5630HC2

Near Dundalk, MD 21222

Alexander D.

Job Details: 08/11/2023

"cx complaint unit making loud metal on metal sound. inspected unit, not making noise at this time. took unit apart, found blower wheel cracked. rollers and pulley check good. tried to replace blower wheel but it seized and will not come off. have to break it off and replace motor as well. ordering motor, in stock. scheduled return visit for 8/15; ordrng 1 W11364931 (motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Vienna, VA 22180

Jason A.

Job Details: 08/11/2023

"CX complaint FRIDGE not cooling & beeping noise. CX turned off breaker. Turned it back on this AM. Found unit on, lights are working. Beeping is from compressor trying to start & locks up. Verified test 38 100%. compressor grinds & stops. Condenser steel tube rusting. Left unit unplugged. Update DOP. Parts in stock. CX on vacation & returning 8/20. Pls call CX to schedule. 3CountSealSyst > JJ; ordrng 1 ( - 3CountSealSyst) and 1 W11548259 (condenser) and 1 W11592010 (Compressor kit incl dryer coupler & invertrer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Germantown, MD 20874

Julian H.

Job Details: 08/11/2023

CX complaint about unit not cooling at all room temps on both cavities went to evap & found no frost went to the back plugged watt meter to the wall checked compressor & running really hot & all thee time pulling 2.5amp little high issue with sealed system need parts (CBE) 3 COUNTS SEALED SYS TECH ONLY; ordrng 1 W10836706 (evaporator CBE) and 1 w11506635 (process stub CBE) and 1 W10843121 (filter dryer CBE) and 1 WPW10507886 (compressor cbe)

We serviced a

KITCHENAID FREEZER

Model KBFA20ERSS01

Near McLean, VA 22102

Jason A.

Job Details: 08/11/2023

CX complaint FRIDGE warm temps some items are cold. Found ice block evap cover top right indicating low refrigerant. CX paid service call. Left quote for landolord. They will call if they decide to repair. See SDpics> JJ; ordrng 1 W10913906 (Coupler) and 1 W10143759 (UV drier)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Arlington, VA 22201

Lloyd B.

Job Details: 08/11/2023

"Cx complained the unit did not dry. Installd new control and vent, also checked the heater at the control and it has 11 ohms. Ran unit in diagnostics and there are no errors. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, VA 22102

Jason A.

Job Details: 08/11/2023

CX complaint FRIDGE not cooling. Found very little R600 in system. Plugged unit in & compressor runs. Found leak at drier & compressor with soapy water. Repair leaks & pressure test unit wit 140psi Nitrogen for 25 mintutes. See SDpics. Run vac & filled with 2.40 OZ R600. Good running & equalise pressures. 91W & good frost pattern > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near Powhatan, VA 23139

Joseph D.

Job Details: 08/11/2023

unit with e5 error for icemaker thermistor. Temps 37 fridge -5freezer. Ordering icemaker /harness ; ordrng 1 W11658802 (Icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB0

Near Ashburn, VA 20147

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the unit is not running the cycle properly. Checked for stored error codes and found F4E3 and F7E1. Ran test cycle and the wash motor is trying to run, but failing to turn over. Unit needs a new sump assembly. Element is working properly.; ordrng 1 W11613479 (sump assy)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Chester, VA 23836

Chris B.

Job Details: 08/11/2023

cx stated fans will not turn off when unit is off adivsed cx this is normal and fans continue to run until internal temps are cool called saftey stated unit is working as desighned

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Littlestown, PA 17340

Bernard M.

Job Details: 08/11/2023

"Cx complaint unit doesn't complete cycles. Entered diag and found no error codes. Ran test cycle and found drain pump comes on and does partial drain. This causes unit to not go into final spin. Accessed pump, removed water and cap and found debris build up inside. Replaced pump using pre-id parts, ran test and unit completed test without further issues. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Hertford, NC 27944

Austin D.

Job Details: 08/11/2023

"263.77 gearcase W11454734W10721967 28.58 clutch W10528947 hub 17.20cx complaint the uint is leaking. checked the unit and found that the seal on the gearcase is leaking. water/oil is leaking on the back side of the gearcase. therfore, the unit needs a new gearcasse, clutch, and hub. quoted cx for repair. cx paid service call and denied service at this time. advised cx has 30 days to decide. cx agreed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near York Springs, PA 17372

Bernard M.

Job Details: 08/11/2023

Cx complaint the dispenser leaks water. Dispensed water and it dripped twice in cup and nothing else came out. No water left tube. Instructed cx when dispensing scrap cup to nozzle to remove access. The dispenser doesn't leak continously. Unit runs as designed

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Moyock, NC 27958

Austin D.

Job Details: 08/11/2023

"came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back togehter. ran a calibration cycle, normal cycle, and a drain and spin. unit is running as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS4

Near North Bethesda, MD 20852

Roberto I.

Job Details: 08/11/2023

"CX complaint unit leaked from the door.Ran diag no errors. Inspected unit, found a big plstic utensil stuck between heatrr and lower spray arm. The spray was probably unable to spin, directing the water toward the door, causing a leak. Removed utensil and ran a test cycle. Found a large quqntity of suds inside the tub, and the unit leaked from the door. Seems like regular dish soap ended in the unit, but the cx doesn't remember. Rinsed all the suds, the unit stopped leaking and worked as designed. Collected $90 (2nd appliance)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Towson, MD 21286

Shane M.

Job Details: 08/11/2023

cx complaint the unit wasnt powering on. found 120v to control. replaced control board. unit working as design.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Midlothian, VA 23114

Joseph D.

Job Details: 08/11/2023

Fridge drawer stuck shut must replace. Mullion flap not engaging properly. Ordering both . ; ordrng 1 W10850377 (Crisper drawer) and 1 WPW10688114 (Panel) and 1 W10806457 (Mullion flap)

We serviced a

WHIRLPOOL FREEZER

Model ASI2175GRS07

Near Virginia Beach, VA 23451

Branden R.

Job Details: 08/11/2023

"cx complaint unit not cooling , checked unit and found control has double sticker on it . service pointer for not having defrost . ordering control and heater for repair to unit . cx agreed .; ordrng 1 W11546609 (control) and 1 W11650659 (heater harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Prince George, VA 23875

Chris B.

Job Details: 08/11/2023

replaced suspention tested unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hummelstown, PA 17036

Justin L.

Job Details: 08/11/2023

Was able to access unit and replace part. Activated heater and unit now checks good no further work needed

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Ashburn, VA 20147

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the frame, door, and handle are getting hot when the oven is in use. Inspection of the door gasket found no visible gaps. The top of the door is warped. Checked temperature above the door with oven preheated to 350 to see if heat is escaping. Temperature was well within UL tolerance(<170 degrees). Per SP W1091778, ordering insulation kit for the oven door and ordering bracket to replace the one that is deformed.; ordrng 1 W11025151 (insulation) and 1 W11105139 (brkt-glass)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ

Near Virginia Beach, VA 23454

Branden R.

Job Details: 08/11/2023

"came out to replace filter lid on unit , replaced and tested unit is now running as designed ."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Silver Spring, MD 20904

Brian F.

Job Details: 08/11/2023

"Cx states dryer won't start cycle, tested, found cycle starts but drum not spinning, Opened cabinet, found belt was split. Ordering belt.; ordrng 1 341241 (belt,drive)"

We serviced a

WHIRLPOOL UNKNOWN

Model WMH31017AB1

Near York, PA 17406

Sal R.

Job Details: 08/11/2023

"CX complaint is that the unit is making a loud buzzing sound when in opperation and no heat. I found that the niise is coming from the magnatron. I am orderign 1 mag (W10754299), 1 diode fuse (W11256462), and 1 transformer (W10836753). All parts are avalible and I have set a return date for 8/16/23; ordrng 1 W10754299 (mag) and 1 W11256462 (diode fuse) and 1 W10836753 (Transformer)"

We serviced a

MAYTAG WASHER

Model MVWC425BW1

Near Adamstown, MD 21710

Ricardo S.

Job Details: 08/11/2023

"Cx complains that the unit stopped in middle of the cycle, inspected unit, ran test mode found an error code f8e1 long fill, unit does not fill with cold water .. the supply hose is clogged, i clear the hose, now the unit works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22032

Demonte S.

Job Details: 08/11/2023

Inspected the unit. Found that the cx is saying that the Refrigerator started to Cool but then stopped cooling. I then checked the Refrigerator Evaporator. Found Mastic almost melted. Ran Nitrogen through the system. Checked the Evaporator for leaks. Found leak at the Capillary at the start of the Evaporator. Checked with. Bubbles. Unit will need a Evaporator Sealer & Coupler. I advised the cx to not plug the unit in and leave the unit unplugged. ( Any questions please check Sd Pictures.) ; ordrng 1 W11595221 (EVAPORATOR) and 2 W11506619 (Whirlpool Refrigerator Coupler)s and 2 W11506620 (COUPLER)s and 2 4318168 (Sealer)s

We serviced a

JENN-AIR RANGE

Model JDR8895BAS13

Near Dumfries, VA 22026

Robert W.

Job Details: 08/11/2023

"CX Complaint is the lower oven not heating. Inspected unit and found the element is popped, Replaced and tested unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Dundalk, MD 21222

Alexander D.

Job Details: 08/11/2023

"cx complaint unit not cooling properly in either section. inspected unit and verified complaint. 45 in fz, 55 in rc. compressor and fans are running. removed evap cover and found no frost pattern but ice on cap tube. must be SS issue. called techline to document. ordering compressor, evaporator, uv dye drier and lokring parts. call cx to schedule return visit once we have eta on parts, 3ct SS tech only; ordrng 1 W11579351 (evaporator) and 1 W11504450 (cap tube to evap) and 1 W11506620 (FSPW11506620) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (high side to compressor) and 1 W11506619 (coupler) and 1 WPW10143759 (uv dye drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11506635 (access valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Fairfax, VA 22030

Demonte S.

Job Details: 08/11/2023

Inspected the unit. Found that the cx is saying that the Mullion isn't catching and is going under the Mullion catch. Adjusted the Feet & Mullion. Tested the left Door. Door is catching. Refrigerator is now level. Unit is working as Designed.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Pylesville, MD 21132

Neil H.

Job Details: 08/11/2023

CX COMPLAINT HE WAS REMOVING THE PLASTIC AND NOTICED THE CONSOLE HAD SMALL CHIP IN IT

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Baltimore, MD 21201

Shane M.

Job Details: 08/11/2023

"cx complaint the RC leaking. cx took unit apart to rc evap. steamed drain hose. pulled unit out, cleared drain hose. unit now draining. cx paid svc by card."

We serviced a

JENNAIR RANGE

Model JES1750FS1

Near ,

Chris B.

Job Details: 08/11/2023

cx comp unit fan will cut off in middle and on in middle of cooking and door gasket not sealing properly also found f2e1 stuck key on console ordering door gasket and console to complete repair; ordrng 1 w11562931 (gasket) and 1 W10919303 (console)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS02

Near Aldie, VA 20105

Daniel J.

Job Details: 08/11/2023

called tech line compressor condenser fan on checked freezer evap no signs of leaks inspected fresh food with black light right hand side of evap glowing paid 120 for service call unsure if he wwants to proceed parts cbe; ordrng 1 W10276644 (compressor) and 1 WPW10630535 (evap)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Washington, DC 20011

Brian F.

Job Details: 08/11/2023

"Cx states poor wash performance. Entered diagnostic mode, found saved F7E1 (single speed wash motor failure), F10E2 (vent wax motor electrical problem), F9E1 (product not draining), and F8E1 (no water/tap closed). Cleared errors, ran service test, unit filled, can hear wash motor buzzing, but no water moving, wash motor stuck, drain pump running, water is draining properly. Ordering sump assembly.; ordrng 1 W11416363 (sump assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ04

Near York, PA 17404

Sal R.

Job Details: 08/11/2023

CX complaint was that the FC was leaking out the door and on the floor. I found that the evap drain tube was clogged with Pea's . I was able to clear the clogg and steamed out the drain hole and the tube in the rear. UNit test good. I collected $165.00 for service and labor charges via check

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Newport News, VA 23607

Zachery R.

Job Details: 08/11/2023

"cx complaint condensation build, checked unit, unit has good airflow, no faults presnet, heater is good, and unit tumbles, checked vent outside, vent does not have correct cover so vent flap stays wide open allowing air in. advised cx to have vent corrected. unit working as designed."

We serviced a

WHIRLPOOL STACKABLE

Model CET9000GQ2

Near Chambersburg, PA 17202

Andrew S.

Job Details: 08/11/2023

Cx complaint is that the unit is resetting to $2 when coins are inserted. Upon arrivla i found that the coin slot is not readign the change as it enters the drop. I am ordering the coin sdrop. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 WPW10133242 (Coin Drop)

We serviced a

WHIRLPOOL DRYER

Model LER7648KT0

Near Virginia Beach, VA 23456

Branden R.

Job Details: 08/11/2023

"cx complaint dryer is producing a burning smell checked unit and found drum locked up and could not spin , disassembled and found OL on heating element along with open TCO . also found motor locked up and burnt up the belt when trying to start unit nothing happens push to start not properly sending vac to motor. found housing on the blower wheel warped looked like its been rubbing on the housing tryed to bend out housing and was unable too unit will also need housing red wire going to element has signs of thermal even on it ordering harness for unit also. advised cx to keep unit unplugged and not to run it at all .; ordrng 1 279838 (element) and 1 279827 (motor) and 1 341241 (belt) and 1 WP691366 (pully) and 1 WP3398095 (push start) and 1 3394306 (HARNESS) and 1 279816 (TCO) and 2 349241T (rollers)s and 1 WP694089 (blower wheel) and 1 WP8577230 (hosuing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Lancaster, PA 17602

Justin L.

Job Details: 08/11/2023

Cx complaint lights not coming on in fc. Was able to access unit and found failed switch. Replaced with pre-id and tested unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Virginia Beach, VA 23456

Branden R.

Job Details: 08/11/2023

"cx complaint gasket not sealing , checked unit and found gasket needed to be steamed out allowing it to properly closing . added grease to door hinge to allow smooth shutting . unit is running as designed ."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Edgewood, MD 21040

Neil H.

Job Details: 08/11/2023

CX COMPLAINT UNIT NOT SPINNING FOUND THE HUB WORE DOWN REPLACED RECALB WASHER UNIT TESTED GOOD.

We serviced a

WHIRLPOOL DRYER

Model WED9550WR1

Near Columbia, MD 21045

Davonte

Job Details: 08/11/2023

"cx complained unit had power but wasnt starting. confirmed cx complaint. ran diag got error code. f 31, low voltage. checked voltage got 240. checked terminal connections. checked to make sure connection in control board were plugged. unit will need new controlo. control no longer available. cx gettint new unit."

We serviced a

WHIRLPOOL RANGE

Model KSDB900ESS2

Near Fairfield, PA 17320

Andrew S.

Job Details: 08/11/2023

Cx complaint is that the RF burner still has yellow tips and is blackening potsa dn pans. Upon arrival I verified the issue. i then attempted to adjust the burner and was unable to. I found that the burner flame will jump about 2-3 inches high when you turn the knob. I found that the valve is not regulating that burner correctly. I quoted the cx for the cost of the manifold. Cx paid in full. please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W10826727 (Manifold)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Salunga-Landisville, PA 17538

Justin L.

Job Details: 08/11/2023

"Cx had pictures showing excessive suds build up inside of unit at time of error. Documented pictures and type of soap they were using. Replaced dispenser and ran auto test no suds no issues. Ran quick wash with vinegar to clean while contacting techline. Contacted techline and spoke to Chris sent them the pictures. Cx is to run several cycle without rinseaid to rule out if its a soap issue or not. Then cx can add rinseaid. Unit checks good no further work needed;"

We serviced a

WHIRLPOOL OVEN

Model WFG775H0HZ2

Near New Oxford, PA 17350

Bernard M.

Job Details: 08/11/2023

Cx complaint the interior light doesn't come on. When arrived pressed in the door switch to activate light and it didn't come on. Removed back panel and found a wire not connected to the light assembly. Reconnected light and it now comes on when pressing on control panel and opening door. Unit chhecks good

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 08/11/2023

"CX Concern the unit not drying correctly , found loose connection on cycling thermostat .. reseated and tested unit .. Jon complete .. verified w/ office extended 1 year and verified settlement date ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Fairfax, VA 22030

Demonte S.

Job Details: 08/11/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator is making a noise when Dispensing Water. Checked the Rear Water Inlet Valve. Rear Water Inlet Valve is making a whining noise. Unit will need the Rear Water Inlet Valve. Cx paid for parts, shipping & Tax. Cx will need to pay for labor on return. ; ordrng 1 W11312191 (VALVE)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23456

Branden R.

Job Details: 08/11/2023

came out and replace bin on unit . tested unit is running as designed .

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 08/11/2023

cx complaint unit is leaking. inspected unit and found unit is leaking from fabric softener dispenser over the tub ring. I found unit falls under Technical Service Pointer #: W11651001 Rev A. I was able to replace the tub ring and tested unit. unit now checks good.

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Nokesville, VA 20181

Daniel J.

Job Details: 08/11/2023

replaced sensor and broil manifold tested broil staying lit reinstalled and leveled unit tested again reached 200f

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Wilmington, DE 19801

Taylor F.

Job Details: 08/11/2023

Cx complaint is door not closing. Tested inspected and verifed complaint. Found the latch and strike to be defective. Replaced latch and strike from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Arlington, VA 22202

Lloyd B.

Job Details: 08/11/2023

"Cx complained of leveling issues. Inspected the unit and found the right side door was raised as much as allowed, the cx floor is uneven and would need shims or a new floor. Install and instruct. Job complete"

We serviced a

AMANA RANGE

Model AGR6303MMB0

Near Finksburg, MD 21048

Justin S.

Job Details: 08/11/2023

replaced Technical Service Pointer deals with the breaker tripping. called tech support and spoke with an adrian. tech also advised in the insatallation instructions page 5(pic). Tested unit to 350 and up to temp within spec.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Hanover, PA 17331

Bernard M.

Job Details: 08/11/2023

"Replaced both parts, restored power and icemaker harvested then called for water. Ran test 34 and mullion heated. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Timonium, MD 21093

Justin S.

Job Details: 08/11/2023

"unit was mounted to cabient. fixed this issue. advised to make sure water is hot, rinse aid w pods. unit working properly."

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Rockville, MD 20852

Roberto I.

Job Details: 08/11/2023

Replaced parts. All burners tested ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Fairfax, VA 22031

Demonte S.

Job Details: 08/11/2023

"Installed the Gearcase, Actuator, Motor Drive & Clutch. Tested the unit. No noise. Unit is working as Designed."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Newport News, VA 23606

Zachery R.

Job Details: 08/11/2023

"cx complaint unit not filling. checked unit, no fualts present. calibrated and tested valves. valves are good. unit passed test cycle with no issues. no faults after test cycle. replaced inlet valve, advised cx to try bulky cycle and to read owners manual for better understanding of unit. unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near East Berlin, PA 17316

Bernard M.

Job Details: 08/11/2023

"Cx complaint unit won't start. Attempted to enter diag and found the control panel was locked. Held in rinse key to unlock panel and test, test completed without issues. Instructed cx on how to lock and unlock panel for safety reasons, cx understood. Unit runs as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Annapolis, MD 21409

Israel R.

Job Details: 08/11/2023

Customer complaint unit inside is molding and even after cleaning the unit. I tested unit no error codes. I ran test and the test completed but when the test got to the heater test the heater did not get hot. I tested the heater from the control and ais reading 2.34 milliohms. I tested bimetal is closed. Tested heater and is OL. Unit needs new heater. Ordering heater.; ordrng 1 W10518394 (heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fort Washington, MD 20744

Leon

Job Details: 08/11/2023

cx complaint fridge was leaking from front left side. inspected unit ran water dispenser and could not duplicate issue. did not find any loose connections or wet spots. cx says it happens over a span of 3-4 days. also they acknowledge they need to replace filter but did not know how. instructed them on how and where to purchase filter. will call back if issue returns.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Providence Forge, VA 23140

Orbie

Job Details: 08/11/2023

cx complaint unit not heating. checked unit found mag not turning on. ordering all high voltage parts to complete repair. advised cx we will call them when we get parts.; ordrng 1 W11545871 (transformer) and 1 W11256462 (diode) and 1 WPW10574736 (capactr-mg) and 1 W11391712 (magnetron) and 1 W10832024 (thrmst-fix)

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near McLean, VA 22102

Jason A.

Job Details: 08/11/2023

CX complaint DW has display but very unresponsive. Checked voltage &polarity to unit is good. Cannot enter diagnostics many tries. Unplugged UI & closed door. Drain pump did NOT run indicating bad control along with UI non-responsive. Called JA trade partners to verify extends warranty 1 extra year. Parts OOS > JJ; ordrng 1 W11302461 (Console UI FBO)

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS01

Near Ashburn, VA 20148

Richard B.

Job Details: 08/11/2023

"CX complant. Unit not working. Prior diagnosis found incorrect interlock harness was ordered. Ordered correct harness and installed same. Unit working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lancaster, PA 17603

Justin L.

Job Details: 08/11/2023

Cx complaint unit taking multiple cycles to dry. Was able to acces unit and verify complaint. Checked airflow which was good. Found not getting as hot. Removed element and found shorted to ground. Replaced with pre-id and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near West Point, VA 23181

Orbie

Job Details: 08/11/2023

"cx complaint unit still not drying. checked unit - unit heating and tumbling. 244.8Vac to unit. ran unit with 3 damp towels and 3 damp shirts on normal/quick. appeared to be working, checked dryness around 21 min left, seemed to be still damp but drying. unit shut off on me after leaving door open for 10 seconds. called techline spoke with Liam. was advised unit is working as designed but unit shutting off doesn't sound correct to me. spoke with MR, advised to reorder control and order facia as well as door switch.; ordrng 1 W11419056 (console) and 1 w11525997 (control) and 1 W11551763 (door switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Chesapeake, VA 23321

Zachery R.

Job Details: 08/11/2023

"cx complaint no ice is being produced. checked unit, temps are good, advised cx blocking airduct in rc will cause products to freeze/not get cold enough. come to find icemaker connection not seated properly. reseated connection, verified operation. advised cx to dump first couple batches of ice. unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model ED2FHAXSB00

Near Mount Joy, PA 17552

Justin L.

Job Details: 08/11/2023

Cx complaint dripping water in freezer. Was able to access unit and used steamer to clear ice and test to determine leak from icemaker mold. Quoted cx for repair and collected payment. Replaced and tested good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM02

Near Mineral, VA 23117

Tanner B.

Job Details: 08/11/2023

"unit not sealing at fc door, unit needs brackets and door; ordrng 1 LW10341279 (fc door) and 1 w10625067 (left hand) and 1 w10625068 (right hand)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Moyock, NC 27958

Austin D.

Job Details: 08/11/2023

"cx complaint the unit is not making ice. cheked the unit and ice maker had lost home position. checked for voltage and had voltage. therfore, i replaced the ice maker with one i had from VS. tested and the ice maker tray filled up. unit is running as designed.; ordrng 1 W11546935 (ice maker ar vs), used 1 W11546935 (ice maker ar vs) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB3

Near Scottsville, VA 24590

Eric F.

Job Details: 08/11/2023

"Confirmed cx complaint unit not powering on. Found inline power to unit hooked up incorrectly. Power cord is installed properly, issue likely with terminal in home. Advised cx to have electrical issue addressed, replaced control in the event it was damaged by voltage issues. Left unit unplugged."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFX2676FRZ00

Near Falls Church, VA 22041

Lloyd B.

Job Details: 08/11/2023

"Cx complained the units temps in the rc was off. Inspected the unit and found with it set to 33 degrees, its currently 43 degrees. The fc is close to 0. There was corrosion on the rc thermisotr. Installed new fan w/thermistors and set unit to factory settings. Job complete"

We serviced a

WHIRLPOOL ICE MAKER

Model WRX735SDHZ08

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/11/2023

"Confirmed cx complaint ice maker valve making a warbling noise after fill. Cx home has high water pressure, some air is getting into the lines. Advised cx that she can turn down volume of water going to unit and it will address issue but that it's not a problem that will result in damage to unit."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Hampton, VA 23669

Zachery R.

Job Details: 08/11/2023

"cx complaint unit not powering on, checked unit, come to find unit not being supplied with proper voltage. L1-N reading 243, L2-N reading 3.5vac. advised cx to contact electrician and if issue persist after electrical issue is resolved call back with job #"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/11/2023

"Unit currently producing ice. Cx stated it started dropping this morning. Checked bin, unit has cycled multiple loads into bin since then. Advised cx to call back if any further issues."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Norfolk, VA 23518

Zachery R.

Job Details: 08/11/2023

"cx complaint unit not spinning clothes out. checked unit, unit displaying f7e4, come to find rotor bolt not seted to rotor, applied loctite, claibrated and tested, collected $165. unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JS42NXFXDE01

Near Waterford, VA 20197

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the right side door is bowing and not closing as securely as it used to. Visual inspection confirmed that the door is bowing outward, worse at the top. No issues found with the hinges. Ordering right side door. Need 2 techs due to weight of the door.; ordrng 1 W10800805 (dor-fip bl)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW3

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 08/11/2023

"cx complaint unit not locking lid, checked unit, come to find defective strike and lid latch, replaced both parts, tested, unit working as designed.; ordrng 1 W11457841 (strike (zr v/s))"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near Randallstown, MD 21133

Justin S.

Job Details: 08/11/2023

"CX complaint not heating - has power - over-the-range microwave. Tested unit with a cup of water at 30 secs. Water vwas not getting hot. Tested unit draw at 9 amps. Removed microwave from range.Tested all HV components Mag, CAP, Diode, and Transformer. CAP tested slighty off. CX wish to not proceed with repairs; ordrng 1 W10850446 (capactr-mg(107.72))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/11/2023

Cx complains that the Rc not cooling and leaks water. inspected unit.. the fc is full of frost.. defrost problem.. also the freezer door not sealing properly.. order partsss.; ordrng 1 w11624942 (thermal fuse) and 1 w11446726 (cntrl elec) and 1 WP4317852 (adhesive)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Owings Mills, MD 21117

Justin S.

Job Details: 08/11/2023

"CX complaint was grinding or rubbing noise - top load washer - start of the cycle. Arrived no codes stored. Ran Diagnosis cycle. Was able to dupilcate noise in agatate. Noise was coming from a loose splutch nut. Splines on Splutch pulley began to strip. Replaced splutch and ran diagnosis cycle again. noise was gone and no fault codes came up. Unit works great.; ordrng 1 W10721967 (CAM(JSVS)), used 1 W10721967 (CAM(JSVS)) from stock"

We serviced a

MAYTAG WASHER

Model MVWC300VW1

Near McLean, VA 22101

Simon

Job Details: 08/11/2023

CX complaints washer leaks .inspected unit found watervalve defective dripping water even washer power off .replaced water valve and tested unit .unit works as designed. CX paid in full SZ

We serviced a

WHIRLPOOL WASHER

Model KRMF706ESS05

Near Ashburn, VA 20148

Richard B.

Job Details: 08/11/2023

"Called CX and notified her that parts were damaged , Called warehouse and made aware . SD pics of parts , RB; ordrng 1 w11668672 (glide) and 1 w10625069 (glide)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Burke, VA 22015

Demonte S.

Job Details: 08/11/2023

Inspected the unit. Found that the cx is saying that the Dishwasher is giving an error code. Ran Service Diagnostics on the unit. Error codes are F7E1 = Single Wash Motor Failure. I then made sure the Sump Motor is fully plugged in. Connections are fully plugged in. F8E2 = Water Inlet Valve Failure. Made sure House Water Valve is turned on. Cleared error codes. Ran service test on the unit. Unit finished service test. Reran error codes. F7E1 is the only code that came back. Unit will need the Sump Motor = W11416362. Cx wants to think about the repair. Cx paid for the Service Call Only by Card. If the cx calls back order the Sump Motor. ****Don't go without parts****.

We serviced a

WHIRLPOOL DISHWASHER

Model Wdt730pahb0

Near York, PA 17402

Sal R.

Job Details: 08/11/2023

CX complai t was that the upper rack will not stay in. I found upper rack falls due to fragmented adjusters. I was abkle to access and replace the adjusters. UNit test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Sparks Glencoe, MD 21152

Neil H.

Job Details: 08/11/2023

REPLACED THE CONTROL-ICE BOX FAN-U.I. UNIT TESTED GOOD CX WILL KEEP EYE ON UNIT AND CALL IF ANY FURTHER ISSUES WITH THE UNIT

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Owings Mills, MD 21117

Justin S.

Job Details: 08/11/2023

CX complaint dw long cycles/not drying. Upon arrivial code f2e2(UI cant comm. with control) was stored. Ran diagnosis cycle could hear all functions working properly. After diaganosis cycle was complete code f6e2(Fill Valve Electrical Problem). Replaced control. Ran diagnosis cycle a second time after install. No fault codes. Rinse aid was not being used and comfirmed heating element was on and working. Unit works great.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Greenwood, DE 19950

Frederick R.

Job Details: 08/11/2023

"CX complaint is WM banging noise. Inspected/tested and found multiple issues wrong with this unit. Levelling legs were way off so I adjusted them. ALso heard scratching noise in spin coming from belt and pulley. Tried to remove gearcase but it is completely seized in place in the splines of basket. Unit needs new basket, outer tub and return with gearcase. Put on new splutch, belt actuator, motor and also replaced absorbers that were almost non eitenet as well as suspension.. This will be a 2 count gearcase job with tub. This is going to need lowes authorization. Cannot reschedule; ordrng 1 W11239857 (belt FRVS) and 1 W10913953 (actuator FRVS) and 1 W10721967 (drive pulley FRVS) and 8 WP8564458 (absorber FRVS)s, used 1 W11239857 (BELT FRVS), 1 W10913953 (ACTUATOR FRVS), 1 W10721967 (CAM FRVS), and 8 WP8564458 (ABSORBER FRVS) from stock"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290VEM8

Near Baltimore, MD 21230

Alexander D.

Job Details: 08/11/2023

"cx complaint unit ice in container is a brick, cover on mullion hinge came off and rc freezing unless set at 46. temps good at this time. 45 and 3 while set at 46 and -2. ice is getting water dumped ontop, not melting. icemaker isnt leaking. must be valve seeping causing fill tube to freeze sometimes and water to miss fill funnel. mullion is still flipping good, cx doesnt want to replace it at this time. damper checks good. had doors open for awhile while going over everything with cx. thermistor reads 3.0kohms at 67, should be good. found condensor clogged and items pushed against back wall. cleaned condensor. advised cx to make sure gap is clear and see if still freezing when we come back for valve, may need control. ordering valve in stock. scheduled return visit for 8/22; ordrng 1 WPW10420083 (valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Harrisburg, PA 17112

Cody H.

Job Details: 08/11/2023

Was able to access unit and replace parts per previous visit. Unit now tests good. no further work needed.

We serviced a

WHIRLPOOL DRYER

Model IED4100SQ0

Near Lebanon, PA 17042

Cody H.

Job Details: 08/11/2023

"CX complains unit will not turn on or heat. CX also complains unit makes noise like change rolling around in the drum when it was working. Found unit is recieving 240v AC, found unit thermal fuse to have failed. Checked high limit-0.0 ohms, element -9.8 ohms, and no short to ground, and thermostat. All check good. Was able to replace unit thermal fuse with VS part, tested unit and unit now turns on but makes loud noise during rotation. Found unit rollers and idler to be binding and need replaced. Was able to replace rollers and idler with VS part. Tested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED.; ordrng 1 WP691366 (idler (CH VS)) and 2 349241T (roller (CH VS))s and 1 WP3392519 (thermal fuse), used 1 WP691366 (idler), 2 349241T (roller), and 1 WP3392519 (thermal fuse) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Chambersburg, PA 17202

Andrew S.

Job Details: 08/11/2023

Cx complaint is that the unit powers off after a few second and comes right back on. Upon arrival I verified the issue. I then plugged my kill-a-watt meter in and the unit into that and tested the voltage and found that the voltage is dropping when the unit is running. It dropped as low as 98.5 V when operationg. I also tested the amperage and found that the amps are staying right around 15amp and are not spiking when the event occurs. I called TL and informed them of my findings. TL agreed that the voltage dropping is causing the unit to shut down. I informed the cx that they will need an electrician check the outlet and incoming power supply. Job complete

We serviced a

JENN-AIR RANGE

Model JXW8536HS1

Near ,

Ezra M.

Job Details: 08/11/2023

"found clip to hold front right light not seated properly, light not staying in place. reseated clip, verified light staying."

Contact Us

About Us