We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH00
Near York, PA 17404
Sal R.
Job Details:
11/22/2022
"CX complqint was that the unit would not cool in the RC. I found that the evap was frozen over. I was able to steam out the ice build up and inspoected teh thermisotr. I was unable to get a conssitant OHM reading on the thermistor. I replaced the part and unit test good. I collected $349.28 for service , part, shipping, labor , and taxes; used 1 WPW10384183 (thermistor) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Sandy Hook, VA 23153
Jerod R.
Job Details:
11/22/2022
replace ordered control and tested unit is now fully functional
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS01
Near Monkton, MD 21111
Marc M.
Job Details:
11/22/2022
"cx complaint knobs hot to touch during cooking. inspected unit and verified proper install of LP conversion (cx is on propane supply). also inspected cx cookware and concluded no unusual discrepancies with pot/pan size, cx using very standard sized cookware. contacted Techline to review. UL permits temps for metal knobs/surfaces of 131degrees and plastic knobs/surfaces of 167 degrees as referenced on page 1-3 of W11544031. documented file and provided cx sr7735110549."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/22/2022
i was able to access unit and replace the lower harness as per previous visit. tested unit twice and found unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Crofton, MD 21114
Alexander D.
Job Details:
11/22/2022
cx complaint rc ceiling lights and fz light out. inspected unit and verified complaint. found rc ceiling lights still flickering a little but fz light out. replaced fz led with updated triple point led. tested unit. all lights now working at full brightness. unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Havre de Grace, MD 21078
Neil H.
Job Details:
11/22/2022
CX COMPLAINT THE LF ELEMENT NOT WORKING FOUND THE OUTTER ELEMENT WORKS BUT INNER PART NOT NEW ELEMENT AND SWITCH NEEDED; ordrng 1 W11517959 (Whirlpool Range Surface Element) and 1 W11171119 (elmnt-surf) and 1 WPW10434452 (switch-inf) and 1 WP3149404 (switch-inf) and 1 WP3149400 (Whirlpool Range Surface Burner Infinite Switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Reston, VA 20191
Jason A.
Job Details:
11/22/2022
CX complaint DW water leak. Found fill valve split & leaks. Replaced CX supplied part. Ran test wash 2X & start normal cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Charles Town, WV 25414
Ezra M.
Job Details:
11/22/2022
"unit freezing, control panel not responding. replaced control panel and control."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hampton, VA 23666
Lucas R.
Job Details:
11/22/2022
"cx complaint unit not cooling, checked unit found evap covered in ice, defrost thermistor reading open in diagnostics, ohmed thermistors from control, p8 pk/pk / P5 tan/tan 7.25k ohm - P5 gy/gy 3.7k ohms, 35k ohms at thermistor, activated heater, did not energize, found br wire unseated from heater, reseated wire activated heater, heater checked good last appt.hawed evap called techline spoke wiith drew sr7735114794, advised defrost logic was in u.i, 11 at tribles ordering u.i,; ordrng 1 W11518204 (user interface)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cheltenham, MD 20623
Robert A.
Job Details:
11/22/2022
Cx said someone came out yesterday for the repair.
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ00
Near New Market, VA 22844
Danny R.
Job Details:
11/22/2022
found unit wate rline was losoe reinstalled now making ic e
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Vienna, VA 22180
Jason A.
Job Details:
11/22/2022
AIG ref#20935179 - - - CX complaint DW racks separated & falls. Wash motor noisey & doesnt clean well. Found lower rack is separated L & R sides. Some of the plastic fell on heater element. Removed plastic & test wash. Called techline. SR 7735110645 > JJ AIG ref#20935179; ordrng 1 W10822165 (track L #5) and 1 W10822166 (track R #5A) and 1 WPW10473807 (support #7) and 1 WPW10473809 (support #7A) and 1 W10860176 (arm-spray #3) and 1 W10861526 (pump&motor) and 2 WPW10546503 (adjuster upr L &R)s and 2 WPW10195839 (dishrack adjuster L & R)s and 2 WPW10195840 (positioner L & R)s and 2 WPW10250160 (clip L & R)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Chester, VA 23836
Chris B.
Job Details:
11/22/2022
Ordered incorrect ice maker re ordering correct lart number w11517113; ordrng 1 w11517113 (Im)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Lancaster, PA 17601
Justin L.
Job Details:
11/22/2022
Cx complaint not dispensing ice or water. Was able to access unit and found frozen reservoir. Was able to clear and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Chesterfield, VA 23838
John P.
Job Details:
11/22/2022
CX complaint unit not washing dishes checked unit found error code for sump failure tested motor found bad motor replaced sump assembly tested working as designed
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Goochland, VA 23063
Jerod R.
Job Details:
11/22/2022
"tested unit found unit had black grease seeping from tub seal ordered gearcase, possible it is broken down rubber from seal; ordrng 1 W11454734 (gearcase)"
We serviced a
WHIRLPOOL COMPACTOR
Model TU950QPXS2
Near Warrenton, VA 20186
Carl R.
Job Details:
11/22/2022
"Cx complaint is Not Compacting - Trash CompactorSR#7735112072. Inspected unit and seen that the ram had separated from the assembly. The spot welds was not holding the ram plate. The ram plate is sitting at the bottom of the compactor and the container plate, left side of the container, the side plate welds have given loos. Ordering ram assembly WP9871251, and container WPW10451276; ordrng 1 WP9871251 (Ram assembly) and 1 WPW10451276 (Container assembly)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/22/2022
cx complaint the front right burner is only on high mode no matter where they set the switch. tested the switch and the switch is defective. ordering a new switch. will return once part comes in; ordrng 1 WPW10434452 (switch-inf)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Stafford, VA 22556
Robert W.
Job Details:
11/22/2022
Replaced COntrol and RC fan motor unit is working properly.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Baltimore, MD 21207
Keith H.
Job Details:
11/22/2022
cx says whpl told them they didnt need a reciept becuase unit is under warranty i dont see any info that supports that... cx will dispute; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Boyds, MD 20841
Ricardo S.
Job Details:
11/22/2022
"the client complains that she can not pull the water filter out, inspected unit, filter head check fine, i removed the filter but was i little hard .. unit cks ok"
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS01
Near Monkton, MD 21111
Marc M.
Job Details:
11/22/2022
"cx complaint knobs hot to touch during cooking. inspected unit and verified proper install of LP conversion (cx is on propane supply). also inspected cx cookware and concluded no unusual discrepancies with pot/pan size, cx using very standard sized cookware. contacted Techline to review. UL permits temps for metal knobs/surfaces of 131degrees and plastic knobs/surfaces of 167 degrees as referenced on page 1-3 of W11544031. documented file and provided cx sr7735110549."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Charlotte Hall, MD 20622
Shane B.
Job Details:
11/22/2022
cx complaint is the unit not making ice. cx said he hears IM cycling but it never dumps anything. water dispensor works. temps set to recomended. i was about to start checking temps when the wife came down stairs and said they have a warrenty from lowes. i explained that we were not sent any warrenty info. they said they would contact lowes and have a ticket sent in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Newport News, VA 23605
Justin W.
Job Details:
11/22/2022
replaced fc icemaker tested icemaker completed harvest.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Rockville, MD 20852
Roberto I.
Job Details:
11/22/2022
"CX complaint random noise from Rc.Ran test 57, found noisy Rc fan. No signs of defrost issues, forced defrost ok. Ordering Rc evap cover W11610999; ordrng 1 W11610999 (Rc evap cover)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Annandale, VA 22003
Lloyd B.
Job Details:
11/22/2022
"Cx complained the unit did not cool. Inspected the unit and found with the compressor running, there is no frost on either evap and so the temps are room temp. Unit needs new compressor, drier and rc evap. Sealed system tech required. 3 job count; ordrng 1 WPW10143759 (drier) and 1 W10832994 (compressor) and 1 W11492867 (evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Suffolk, VA 23433
Anthony D.
Job Details:
11/22/2022
replaced filter housing and diffuser tested unit is working as designed
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Selbyville, DE 19975
Michael E.
Job Details:
11/22/2022
"CX complaint: no cool both sections. Tested and verified complaint. FC evap had frost accross the top and ball of ice on capilary. Documented both evaps in pics. Both evaps only frost pattern on top coil...RC evap a little better with frost making it to 3rd bend. Called TF and went over findings and evap pics. Ordering compressor, RC evap, coupler and dye drier and 3 count per TF. Cannot reschedule due to SS tech needed; ordrng 1 W11492867 (RC evap) and 1 W10832994 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ03
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/22/2022
"wpw10312696 valve , if cx calls back .. CX Concern the unit not making ice , found im off, turned on and it cycled but didnt fill.. jumped unit, unit cycled and filled this time ... valve was pretty loud .. qouted cx for valve .. the water dispenser valve doesnt make noiase and has great flow .. if cx calls back replace valve and clear im fill tube .."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Stafford, VA 22554
Tanner B.
Job Details:
11/22/2022
"CX Concern the unit making noise during spin start up.. found no errors in diag .. ran diag cycle , couldnt replicate exact noise.. Ordering motor for slightly abnormal noise when motor spinning .. Returning w/ belt and clutch . replace all three on return; ordrng 1 W11283592 (drive motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hampton, VA 23669
Lucas R.
Job Details:
11/22/2022
"replaced compressor and drier, pressurized nitrogen to 140 psi, vacuumed 20 min, charged, verrified low pressure at -5 ' hg, unit working as designed.; ordrng 1 876765 (mtg kit LR/VS), used 1 876765 (kit LR/VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Baltimore, MD 21211
Keith H.
Job Details:
11/22/2022
installed new door unbale to get signature becuase cx was in a meeting
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW
Near Woodstock, VA 22664
Danny R.
Job Details:
11/22/2022
4 pm they leave no one here to move stuff unit trapped behind stuff; saved tckt
We serviced a
JENNAIR MICROWAVE
Model JMW2427IM03
Near Great Falls, VA 22066
Richard B.
Job Details:
11/22/2022
"CX complant. Oven rattels when door is opened or closed . Oven needs to come out , Two tech job due to CX being difficult, something is loose on oven that is ratteling when doors are opened or closed, checked inner racks and issue still occores when racks removed, RB; ordrng 1 LOOKLOOK (;LOOKLOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23223
Joseph D.
Job Details:
11/22/2022
"replaced air baffle, tested both fans, sensors, heating element, placed unit on 8 hour timer, checked gaskets. unit now working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Richmond, VA 23224
Joseph D.
Job Details:
11/22/2022
unit with failed splutch and belt assembly must replace to enable proper spinstore.02335@rentacenter.com; ordrng 1 W10721967 (splutch) and 1 W11239857 (belt)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EW3
Near Shepherdstown, WV 25443
Ricky E.
Job Details:
11/22/2022
the unit would not broil after repair. fnd broil relay faulty.. need part...; ordrng 1 W11122557 (cntrl-elec)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Stephenson, VA 22656
Daniel J.
Job Details:
11/22/2022
installed new door panel to dishwasher
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
"Per SP W11540964, replaced element. Bill parts and labor to S17304. Unit tested and is working properly. Old part left with customer."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Washington, DC 20003
Samuel R.
Job Details:
11/22/2022
cx complaint unit has a co leak.had fore dept confiem.will need a co meter and gas track to report finding to whirlpool; ordrng 1 co meter and 1 gas track
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Brunswick, MD 21716
Ricky E.
Job Details:
11/22/2022
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cheltenham, MD 20623
Robert A.
Job Details:
11/22/2022
Cx said someone came out yesterday for the repair.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit found water valve making loud rumbling noises while filling removed and replaced tested unit now functions normally
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Chambersburg, PA 17201
Andrew S.
Job Details:
11/22/2022
Cx complaint is that the unit is not igniting consistently. Upon arrival I found that the RF burner is not always igniting properly. I removed the burner cap and found small amounts of corrosion and residue on the cap I cleaned it off and found that the burner ignited better. I also cleaned the flame spreader. I was able to get the burner to ignite more consistently. However it still took several seconds of a couple of the attempts. I quoted the cx for the cost of the repair. Cx paid the service fee and will decide on the repair at a later time.
We serviced a
WHIRLPOOL COOKTOP
Model KECD807XBL01
Near Milford, DE 19963
Andrew W.
Job Details:
11/22/2022
"Per prior diagnosis, replaced burner element and switch. tested and unit is working as designed. job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Virginia Beach, VA 23453
Carl A.
Job Details:
11/22/2022
"cx complaint of unit banging aginst caibinet,checked unit to find no error codes at this time pulled splutch to find gear case leaking oil break down as follows 1/W10752187,1/W10752283,1/W10528947,1/W11454734,1/W10721967,1/W11239857service call break down as follows service call 120.00part 504..30shipping 15.00labor 200.00/ 2 ct as gear case sub total 839.30tax 30.26grand total 869.36deposit 120.00cx will call back if moving forward with repairs"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Greenbelt, MD 20770
Shawn D.
Job Details:
11/22/2022
"cx complaint oven is working cooktop does not. inspeted unit confirmed oven works none or the burners work on the cooktop. removed top all elements test good. pulled unit out and checked outlet and is good. checked terminal block and it shorted. grabbed terminal block and connector from v/s installed and tested and now all burners work. unit is good; ordrng 1 WPW10245259 (terminal block SD V/S) and 1 WPW10281322 (connector SD V/S), used 1 WPW10245259 (terminal block SD V/S), and 1 WPW10281322 (connector SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Winchester, VA 22602
Daniel J.
Job Details:
11/22/2022
unit dispensed water after paddel has been released also happened at night while not in use replaced ui sheild and paddle tested water stopped when paddle released
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Washington, DC 20003
Samuel R.
Job Details:
11/22/2022
replaced parts orderd and tested unit.unit is still making grinding.will reorder gear case.everything else checks out good W11454741 23 tribles; ordrng 1 W11454741 (gear case)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Alexandria, VA 22301
Eric W.
Job Details:
11/22/2022
cx complant of unit not cooling in both sides inspected unit found freezer at 23 and fridge 42 looked for dye in freezer and compressor area and no dye with light and glasses hookedup gages found low side at 18 in vac and high side at 90 psi refilled unit to make sure the compressor is working pressurew went up also found large frost ball of ice on cap and suction line in freezer melted ice told cx there might be a leak in cabnet and gave cx ss labor pricing she then called wp to see if she can get a consession for labor then sent it up for revie and will get back with them in a few days if we go back we will need to to a nitrogen test on lines in the cabnet to try and find the leak
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cockeysville, MD 21030
Marc M.
Job Details:
11/22/2022
cx complaint unit leaks during use. inpsected unti and found in test cycle that there is a substantial rip in the drain hose bewteen the tub and the outter rear panel. unit will need parts.; ordrng 1 W10899966 (drain hose)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hanover, MD 21076
Israel R.
Job Details:
11/22/2022
Customer complaint unti is not starting. I found 120 is getting to the unit. THe unit is getting 120 to the board and blinking light. I tested power to the UI and I am getting 5 Vdc and 13 vdc. Board is good needs User interface. Special order part customer will call if it comes to her or we will call if it comes to us. Ordering UI; ordrng 1 W11460962 (UI.)
We serviced a
JENNAIR RANGE
Model JGRP430WP01
Near Falls Church, VA 22041
Lloyd B.
Job Details:
11/22/2022
Cx complained of oven temp problems. Installed new control and sensor and tested and it heated to 350 degrees. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Silver Spring, MD 20906
Roberto I.
Job Details:
11/22/2022
"CX complaint washer not starting. Ran test mode, no errors. Attempted tpo start a test cycle, but didn't start. Attempted to start a calibration cycle, it didn't start. Removed console, drain pump from control 21ohm (ok), shifter motor 2.3 Kohm (ok)/. Power supply ok. Ordering control board W11556725 and encoder W11481116.; ordrng 1 W11556725 (control board) and 1 W11481116 (encoder)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Potomac, MD 20854
Julian H.
Job Details:
11/22/2022
2YR WARRANTY COTSCO PURCHASEDCX complaint about unit not responding & beeping found error F8E4 overflow condition CX using liquid soap causing unit to oversudsing explain CX how system works how much dtetrgent he should be using & explained to clean unit with affresh once a month also noticed drain line didnt have a loop causing water to backup did a loop tested & working
We serviced a
JENN-AIR RANGE
Model JGRP430HL01
Near Herndon, VA 20171
Richard B.
Job Details:
11/22/2022
"CX complant. Console damaged, Prior diagnosis found unit needs console assembly , Console that was sent to CX residence appears to have mis handled. Console is bent in the2nd vent area, Reorderuing console assembly Advised CX to inspect console before calling for service , RB; ordrng 1 W11289589 (console)"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Alexandria, VA 22301
Eric W.
Job Details:
11/22/2022
latch and springs w11646238 kit called tec line because there was no damage to door or ralls they want the inner door with latches and springs rplaced and he said ther is a service pointer comming out for this problem but part is not avable now should be a few days sr#7735107245; ordrng 1 w11646238 (kit) and 1 W11315618 (drawer)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Burke, VA 22015
Christian C.
Job Details:
11/22/2022
Cx complaint whenever they use normal cycle unit runs for hours. Other cycles are fine. Cx said unit would spin until unit was turned off. Inspected unit no errors. Ran through diagnostic cycle. No issues. Service pointer-W11624962. Called techline. Advised to replace acu. Installed control. Tested unit. Recalibrated unit. Unit is working as designed. Called safety.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Hyattsville, MD 20785
Shawn D.
Job Details:
11/22/2022
cx compalint unit makes a noise when you start and when makes a noise when you turn it off. inspected unit then ran it and conifmred noise found blower wheel stripped on motor. ordering motor nd blower wheel for return both parts are instock so rescheduled for 12/1/22; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sharpsburg, MD 21782
Ricky E.
Job Details:
11/22/2022
"7-1 customer stated that the unit wasnt heating. verified issue and fnd detatched connection at the element t-stat.. secured connection, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Baltimore, MD 21211
Keith H.
Job Details:
11/22/2022
installed new door unbale to get signature becuase cx was in a meeting
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Hanover, PA 17331
Drew B.
Job Details:
11/22/2022
cx complaint that unit is is not going through cycle found being on well water the unit is not allwoiong the water to go through. being theu nit needs the cold water filter screen cleaned which amongst doing so the unit now has full water pressure. and now checks good
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near West River, MD 20778
David J.
Job Details:
11/22/2022
"CX complaint unit makes a squeaking noise When opening and closing. Inspected unit and found where marks on door hinges the door rides on, and no lubrication. Ordering parts for return visit as well as silicone lubricant to make sure this job is complete on next visit. Also wanted to note customer stated that the water and ice dispenser sometimes does not work. I did not see this to be the problem, but the customer wanted it to be noted. Will return one parts arrive.; ordrng 1 WPW10257203 (Door cam) and 1 WPW10257201 (Door cam) and 1 W11037957 (Bracket) and 1 W11292872 (Door hinge) and 1 W11311687 (Cam door) and 1 W11409290 (Top door hinge) and 1 WP99003172 (Silicone lub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/22/2022
"Cx complained of no ice. Cx also says they have a 3yr warranty but it wasnt dispatched over as such. They said they went to Lowes and lowes should have paid us. I explained that Lowes should have called the contract company for them to call us and they need to get it sorted out, not VIA and Lowes"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Cx stated unit takes forever to pre-heat inspected tested and verified cx complaint found bale element defective ordering new bake element and resched for 12/1 ; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL RANGE
Model KFGG500ESS3
Near Elkridge, MD 21075
Israel R.
Job Details:
11/22/2022
Customer complaint middle burner is very high and uncontrolled. I tooke the cap off and found the orifice has fallen off. I tried to screw it back together but the hole is stripped or crossthreaded. The unit needs orifice holder. Ordering new holder.; ordrng 1 W10732141 (holder-orf)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Charlottesville, VA 22903
Eric F.
Job Details:
11/22/2022
"Confirmed cx complaint unit leaking. Found mounting nut on front left top rack broken off of rack mount. Ordering tub nut and track.; ordrng 1 W11545286 (nut, tub) and 1 W11561204 (track, dishrack)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Richmond, VA 23222
Jonathon C.
Job Details:
11/22/2022
"replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near North East, MD 21901
Alexander W.
Job Details:
11/22/2022
Cx stated front right burner not working inspected tested and verified cx complaint found harness loose on switch corrected issue and tested unit is now operating as designed job is complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hanover, PA 17331
Drew B.
Job Details:
11/22/2022
"cx complaint that unit was doing sheets and had gotte off balanced and making noise and wouldnt stop flashing the spin light. i then was ale to rest/calibrate unit and run service test to test tranmisson and motor,. rods all check good.. instructed cx the sheets more than likely gotten unbalanced for the load to cont."
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Shippensburg, PA 17257
Andrew S.
Job Details:
11/22/2022
Cx complaint is that the unit is shutting off occassionally when opening the door during a bake cycle. Upon arrival I found no error codes. I entered diag and tested the fans and door switch. I am ordering the console. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11428583 (Console)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Mechanicsville, VA 23111
Jonathon C.
Job Details:
11/22/2022
"cx com plaint, rattling sound. replaced blower wheel. noise persisted. i believe i identified the cause to be the clip on the exhaust pipe missing. ordering motor just in case. unable to resched.; ordrng 1 279936 (pipe-exhst) and 1 W11549461 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details:
11/22/2022
placed logger; schdld next appmnt for 11/29 TUE !
We serviced a
WHIRLPOOL WASHER
Model W ETLV27HW2
Near Alexandria, VA 22302
Lloyd B.
Job Details:
11/22/2022
Cx complained of a noise. Installed new splutch and tested and there is no longer a noise. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Called WPTL talked to Steve (SR#:7734569336) instructed cx to put temp probes in glass of water to watch product temp not air temp. Also cx showed me a video of noise shes been having issues with cannot verify ordering evap fan motor and condenser fan motor just in case ; ordrng 1 W11578915 (Condenser fan motor) and 1 W11559968 (Evap fan)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Potomac, MD 20854
Julian H.
Job Details:
11/22/2022
replaced holder for rf tested all burners & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Oak Hill, VA 20171
Richard B.
Job Details:
11/22/2022
"CX complant. No ice or water , Inspected unit and found shim not neededd. Ordering dual valve, Water getting to fridge, Also ordering resivoir, Further work needed, RB; ordrng 1 W11043013 (valve) and 1 W11346622 (resivoir)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Brentwood, MD 20722
Shawn D.
Job Details:
11/22/2022
arrived cx thought unit ws in warrenty so infomred on the pricing and cant go through with the dianoses today will call back when ready
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/22/2022
"Installed clip, tested unit. Job complete"
We serviced a
WHIRLPOOL COMPACTOR
Model TU950QPXS2
Near Warrenton, VA 20186
Carl R.
Job Details:
11/22/2022
"Cx complaint is Not Compacting - Trash CompactorSR#7735112072. Inspected unit and seen that the ram had separated from the assembly. The spot welds was not holding the ram plate. The ram plate is sitting at the bottom of the compactor and the container plate, left side of the container, the side plate welds have given loos. Ordering ram assembly WP9871251, and container WPW10451276; ordrng 1 WP9871251 (Ram assembly) and 1 WPW10451276 (Container assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Newport News, VA 23606
Justin W.
Job Details:
11/22/2022
cx complaint tub loose. checked unit to find no error codes. found front 2 suspensions bad. replaced from pre id parts. tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Alexandria, VA 22301
Eric W.
Job Details:
11/22/2022
cx complant of unit not cooling in both sides inspected unit found freezer at 23 and fridge 42 looked for dye in freezer and compressor area and no dye with light and glasses hookedup gages found low side at 18 in vac and high side at 90 psi refilled unit to make sure the compressor is working pressurew went up also found large frost ball of ice on cap and suction line in freezer melted ice told cx there might be a leak in cabnet and gave cx ss labor pricing she then called wp to see if she can get a consession for labor then sent it up for revie and will get back with them in a few days if we go back we will need to to a nitrogen test on lines in the cabnet to try and find the leak
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Haymarket, VA 20169
Carl R.
Job Details:
11/22/2022
"Cx complaint is F9E1 - Error Code - Dishwasher, from previous technician recommendations, unit will need pump motor, vent wax motor, and drain pump. Found codes, f7e1, Fae2,and f9e1. Cleared codes and f7e1single speed returned. Pulled unit from underneath counter top and removed lower rack and spray arm. Removed screws and connectors to original sump. Installed motor and pump ran a test, and unit ran properly"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/22/2022
"cx complaint of unit not working,chedked unit to find the following eror codes F7E1,found that the splutch nut had backed off of shaft of grear case and damaged belt,reseated and tighen splutch down and replaced belt tested and claibrated unti works as designed; ordrng 1 W11239857 (belt CA / VA), used 1 w11239857 (Belt CA / VA) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Alexandria, VA 22302
Lloyd B.
Job Details:
11/22/2022
"Cx complained the unit did not make ice. Inspected the unit and found that when the IMA cycled there was no water entering, only a hum. Verified water getting to the unit and past the valve but not past the fill tube. There was ice in the fill tube. Removed ice and tested and it now filled with water. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details:
11/22/2022
placed logger; schdld next appmnt for 11/29 TUE !
We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near Rockville, MD 20854
Roberto I.
Job Details:
11/22/2022
"Cx complaint oven not turning on, gasket on upper oven out of place.Confirmed gasket out of place on ghe bottom, found 3 clips out from the holes. Properly re-installed gasket. Confirmed no display. No dc voltage sent to the console. Powwer supply ok but no neutral to both J8 on the appliance managers. connected temporarily the neutral to the ground, the oven turned on. Cx needs an electrician to solve the neutral issue."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EW3
Near Shepherdstown, WV 25443
Ricky E.
Job Details:
11/22/2022
the unit would not broil after repair. fnd broil relay faulty.. need part...; ordrng 1 W11122557 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Laurel, MD 20707
Dustin F.
Job Details:
11/22/2022
"Upon Arrival, CX stated the unit was now working and they have no issues with it. Left her a TY card with our number just in case."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
"Per SP W11540964, replaced element. Bill parts and labor to S17304. Unit tested and is working properly. Old part left with customer."
We serviced a
KITCHENAID DISHWASHER
Model KUDC03IVWH2
Near La Plata, MD 20646
Robert A.
Job Details:
11/22/2022
I installed the ordered parts and tested the unit for the cx. The unit now fills and drains but the motor is not running. The unit needs a new sump motor. In order to replace the sump motor the unit will need to be pulled out but the tile is about an inch high. The leveling legs will need to be cut to remove the unit. I'm ordering the parts for the return visit.; ordrng 1 WPW10780877 (pump and motor 233.44) and 1 8193716 (leveling legs 46.88)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Fairfax, VA 22030
Christian C.
Job Details:
11/22/2022
Installed dual valve. Tested unit. Water dispensing normally. Unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bethesda, MD 20817
Mitchell H.
Job Details:
11/22/2022
cx complaint unit stopped cooling the same day tech left. got to unit powered it on and heard a hiss coming from FF evap. pulled cover and found it coming from cap tube. fixed leak and vaccumed down. unit held vac good. filled to 7.1 oz and unit started cooling. found the pantry ui was not working still. tested and have no power at harness. unit needs new pantry harness.; ordrng 1 W11170612 (pantry harness)
We serviced a
JENNAIR DISHWASHER
Model JDB9200CWP1
Near Oakton, VA 22124
Jason A.
Job Details:
11/22/2022
CX complaint DW noisey. Replaced drain pump. Ran test wash = 2X completed. Noise level normal. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
KITCHENAID FREEZER
Model KRFC300ESS03
Near Pikesville, MD 21208
Marc M.
Job Details:
11/22/2022
"cx complaint unit not opening door. inspected unit and found that the fc door slides are locked up and seized causing the slide to not expand and the entire fc door to fall and hit hte floor. contacted trade partner team explaining that there is no expressed DOP and this failure poses a significant risk to the cx hardwood floors, but Trade partner team declined assisstance with the OOW repair. cx will be contacting cx service herself. SR7735113298 collected only for service call at this time.; ordrng 1 WP13055901 (rail) and 1 WPW10284693 (Adapter, Side (right Hand))"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Prince George, VA 23875
Chris B.
Job Details:
11/22/2022
"Cx complaint unit will not drain insp unit found f9e1 long drain code also found f8e3 amount of water code ran unit threw test mode unable to duplicate cx complaint ran unit threw test mode twice then filled and drain unit on bulky cycle ; ordrng 1 W11374900 (Encoder), ordrd 1 W11428994 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Montclair, VA 22025
Carl R.
Job Details:
11/22/2022
"Cx complaint is Water not filling to appropriate height level when in auto sense or deep wash (out of even after recent monthly clean wash. Fills to basically same level both times not even enough to spread detergent around. Only fills all the way up when on clean wash. Filling water to appropriate level When water is filling. Called tech support to verify proper water level. No fault codes found in unit. Put soil on heavy, water level on deep fill. And set to bulky. , unit filled like it should. No problems found. Unit working properly.."
We serviced a
JENN-AIR RANGE
Model JGRP430HL01
Near Herndon, VA 20171
Richard B.
Job Details:
11/22/2022
"CX complant. Console damaged, Prior diagnosis found unit needs console assembly , Console that was sent to CX residence appears to have mis handled. Console is bent in the2nd vent area, Reorderuing console assembly Advised CX to inspect console before calling for service , RB; ordrng 1 W11289589 (console)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Chesapeake, VA 23320
Zachery R.
Job Details:
11/22/2022
"cx complaint unit not completing cycles, checked unit, no faults presnt, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Reva, VA 22735
Robert W.
Job Details:
11/22/2022
CX copmplaint is frost in FC. Inspected unit and found FC evap frosted over causing RC to be warm defrosted and found the harness to heater defective pull connector and reseatted to get heater to work. Ordering Harness; ordrng 1 W11581973 (Harness)