We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, DE 19947
Frederick R.
Job Details: 05/25/2023
CX complaint is DW not working. Inspected/tested and found unit fills and drains but sump will not activate. Float switch is clear. 120vac to unit. Ordering sumpand returning with pre-id parts. Spoke to Ethan and CX is rescheduled for 6/1/23; ordrng 1 W11665769 (sump)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Chesapeake, VA 23322
Branden R.
Job Details: 05/25/2023
"came out and replace parts on unit , tested and unit is now running as designed ."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hedgesville, WV 25427
Ricky E.
Job Details: 05/25/2023
"the unit is giving errors for a faulty pressure system, faulty control and valve... unable to make contact with the customer to verify anything else... need parts..; ordrng 1 W11170317 (cntrl-elec)"
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ06
Near Salunga-Landisville, PA 17538
Justin L.
Job Details: 05/25/2023
"As per previous visit was able to access unit and cut into system and replace compressor and drier. Pulled unit into a 30 inch vacuum which held for 23 minutes. Charged system with 68G of R600 and watched as unit built full frost pattern. Unit now checks good no further work needed; ordrng 1 876765 (tubing kit (JL VS)), used 1 876765 (tubing kit (JL VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, DE 19947
Frederick R.
Job Details: 05/25/2023
CX complaint is fridge tripping breaker and IM not working. Inspected/tested and found unit on 20amp arc fault breaker. The unit is nuisance tripping according to service matters. Spoke to CX about options and contact info for manufacturer of breakers. Also CX has an IM with a burnt out motor. Ordering IM.. Seven in staock. Spoke to Ethan and rescheduled for 6/1/23; ordrng 1 WPW10300024 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chesapeake, VA 23323
Branden R.
Job Details: 05/25/2023
cx complaint unit not cooling checked unit and found compressor locked up starting at 20 amps and shutting down unit will need SS repair all other major componets checked good .; ordrng 1 W11547313 (compressor) and 1 W11504416 (8.5/6 Nr Ms 00) and 1 W11504431 (Refrigerator Coupler) and 1 W11506621 (6 Nk Ms 00) and 1 W11506635 (Access Valve Coupler) and 1 W11598433 (Evaporator) and 1 W11504415 (Refrigerator Coupler) and 1 SStech (SS tech)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS02
Near Alexandria, VA 22314
Jason A.
Job Details: 05/25/2023
CX complaint FRIDGE cooled for 24hrs water in FC frozen then got warm. Checked static & running pressures. UV dye was installed. Checked evap + condenser & evap for UV dye. Run vac + closed gauges test for 20+minutes = no change. Pic of before and after. Called office to schedule. 3CountSealSyst + Nitrogen test > JJ; and 1 3CountSealSyst (3CountSealSyst + Nitrogen test)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23462
Carl A.
Job Details: 05/25/2023
"cx complaint of unit going off blance when when laod is completely blance,checked uni to find no error codes at this time, found wash plate to have play in it,checked underside of unit to find screw had backed out but also had pulled rotor down to find unit leaking oil,oil all over plastic clutch ordering parts needed for repairs 2 ct as gear case job; ordrng 1 W10752187 (screw) and 1 W10902814 (Washplate) and 1 W11449841 (Gearcase) and 1 W10734521 (slider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Arlington, VA 22207
Leon
Job Details: 05/25/2023
cx complaint was unit was clogged and froze over confirmed issue when i got there cx already unclogged the unit and it been good for about 2 weeks already ran water down the the drain the flow come out great evrything seems to be working fine now
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Kensington, MD 20895
Roberto I.
Job Details: 05/25/2023
"Cx complaint buzzing noise from compressor.At the arrival, the compressor was running quiet. Ran test 5 and tested the compressor on min and max speed for several times, it worked and sounded ok. I was unable to replicate any noise"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boyds, MD 20841
Julian H.
Job Details: 05/25/2023
replaced heater per service pointer w11540964 scode S17304 tested & found that motor wasnt running found power to it 120vac motor just buzzes heater leak on top of the motor causing motor to stopped working need part; ordrng 1 W11416362 (sump motor)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Williamsburg, VA 23188
Orbie
Job Details: 05/25/2023
complaint door broken. verified complaint. replaced door assembly. unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS965CIAM01
Near Baltimore, MD 21229
Shane M.
Job Details: 05/25/2023
"cx complaint the unit not making ice & ice being thrown all over place when dispensed. (own ice). found chute missing that leads ice to cup. found icemaker stuck in rotation. found blk to wht wires gettting 12v. 12v at icemakerharness. took bottom cover, at connector. showing 12v+ again. control issue. quote for repairs 253.50 cx paid in full; ordrng 1 WPW10435760 (chute) and 1 W11088499 (control)"
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HS20
Near Culpeper, VA 22701
Daniel J.
Job Details: 05/25/2023
combi oven unit brand new f8 e0 error for upper blower fan under speed cooling fan turns on and moves air error for underseed sugguesting blower and ordering acu also; ordrng 1 W11261165 (control) and 1 W11598119 (blower)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Washington, DC 20002
Samuel R.
Job Details: 05/25/2023
cx complaint unit is not starting cycel.inspected unit and could confrim.found unit to be full of suds.cleaned unit out and calibrated unit.tested unit and now working properly
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Culpeper, VA 22701
Daniel J.
Job Details: 05/25/2023
washer not spinning during cycle checked fault f8 e1 error in history diag noise when cold water valve is activated replaced inlet tested water entering normal and no longer noise when in use
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS4
Near Hyattsville, MD 20784
Samuel R.
Job Details: 05/25/2023
cx complaint unit glass failed.insoected unit and could confirm cx complaint.replaced glass and cleasned all shattered glass.unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Lancaster, PA 17601
Justin L.
Job Details: 05/25/2023
As per previous tech was able to access unit and replace parts. Unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA0
Near Greenbelt, MD 20770
Sherwood
Job Details: 05/25/2023
cx complaint not powering on. arrived and found unit plug in but not powering on. removed toe kick & cover box and notice terminal block was burnt out. ordering 1 terminal box & 1power cord. other connection can be spliced and reconnect; ordrng 1 W11573809 (terminal block) and 1 W11365014 (power cord)
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Yorktown, VA 23692
Orbie
Job Details: 05/25/2023
"replaced UI. still not working. called techline spoke with Chris. unplugged J3 connector and tested unit again, unit working other than left hand side buttons. unit needs left hand control to complete repair but unit working temporarily until we return.; ordrng 1 W11220420 (panl-cntrl)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Odenton, MD 21113
Israel R.
Job Details: 05/25/2023
cx complained unit was takinfg 4 hours for a cylce to complete. also clothes were still wet after cycle was done. after inspecting unit i got error codes f7e1 and f8e1. noticed that then hot water valve was turnt off. turned valve before runnning diag cycle. ran diag cycle and unit completed . cx showed video of humming noise. replaced capacitor.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Laurel, MD 20708
Dustin F.
Job Details: 05/25/2023
"CX complaint: unit still banging crazy and violently.Inspected unit again, confirmed CX complaint. rechecked suspension rods(looked good) tried to take washplate off. Washplate ceased to gearcase. Went over possible options with cx and at this time he doesnt want to continue with any repairs."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Odenton, MD 21113
Israel R.
Job Details: 05/25/2023
"installed ui, control board and mositure sensor. tested unit. unit is now working normal."
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Ellicott City, MD 21043
Robert L.
Job Details: 05/25/2023
"cx complaint washer not finishing cycles stalls and readjusted fro a while, found f7e0(voltage loss) and f2e1 stored, passed diag but once tilted back found rotor screw backed out and neon fluid in rotor (see pic), replaced slider from truck stock w/fresh screw with loctite, recalibrated and tested all ops ok, quoted $515 additional for transmisson and refered cx back to customer care for possible concession (3 years old), collected $186.14 MC for slider repair,cx paid in full, quoted $180 labor for transmission, reorder slider for van stock, trans in ticket if gets concession; ordrng 1 W10734521 (slider RL VS) and 1 W11393685 (transmission), used 1 W10734521 (slider RL VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Annapolis, MD 21401
Israel R.
Job Details: 05/25/2023
"S-Code to cover Labor only. Cx complained that the refrigerator wasnt cooling. acter inspecting unit, we saw over frosting on the evap. need to preform service pointer. drain pan is bowing and need to bne replaced. cx is going to defrost unit. collected service call fee in full.; ordrng 1 W11457241 (Drain pan 77. 34)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Colonial Heights, VA 23834
Zachery R.
Job Details: 05/25/2023
"cx complaint unit not draining, checked unit, come to find defective lower harness, also drain pump measuring out of range, replaced drain pump and harness, calibrated and tested, unit working as designed."
We serviced a
JENNAIR MICROWAVE
Model JMW2430LL00
Near Annapolis, MD 21409
Israel R.
Job Details: 05/25/2023
"Customer complaint unit is displayiong f6e8 error code (communication error). tested unit microwave wasnt working at all. pulled unit out , tested line fuse, switches and block fuse. found block fuse with OL. to get fuse. i nstalled fuse , tested unit and now working properly."
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Ephrata, PA 17522
Cody H.
Job Details: 05/25/2023
"CX complains unit is taking too lomng to reach temp/ not reaching temp at all. Found unit to be recieving 240Vac, as well as putting 240Vac to the bake element, but bake element is reading O.L. thermistor is reading 1kohms. Was able to replace bake element with pre i.d part, pictures of old element on file. Retested unit, unit now heats up as designed, no further work needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near Wilmington, DE 19803
Taylor F.
Job Details: 05/25/2023
"Replaced FC door from previous diagnosis and unit is now working as designed., Job is complete."
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Glen Allen, VA 23059
Thomas B.
Job Details: 05/25/2023
Cx complaint unit is not working properly inspected unit found grinding when blower winds down inspected house couldn't find anything inside it removed and replaced the blower tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stafford, VA 22556
Tanner B.
Job Details: 05/25/2023
"Installed new gearcase and slider, recalibrated unit and ran diag. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL3
Near Gaithersburg, MD 20878
Julian H.
Job Details: 05/25/2023
CX complaint about sediments heater bending up door dropping handle not ins position tightened handle & found rh spring out of place causing door to drop back together & working explained to CX to do white vinegar baths dishwasher cleaner & change soap to cascade using an echo brand that is not strong enough to get sediments out also to use rinse aid quote CX for heater replacement DECIDED TO PAY FOR SVC CALL ONLY THRU APP WILL CALL US IF MOVE FWD; ordrng 1 W10703867 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model KUDK03ITBS3
Near Washington, DC 20015
Brian F.
Job Details: 05/25/2023
"Cx states unit won't turn on. Found board and ui are receiving power, but the cycle select, start/resume, and cancel buttons are not responding. Unit would need new control panel. Quoted cx for repair, advised cx part is temporarily on backorder, cx declined further service at this time."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Arlington, VA 22201
Jason A.
Job Details: 05/25/2023
CX complaint FRIDGE not cooling. Then temps got warm & all ice melted &water leaked. Found unit pulled out of cabinet & plugged in that morning. Shelves are very cold & condensation. Water in bins & floor of RC. Called office. CX OOW. Did not want to pay for SC > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Shillington, PA 19607
Cody H.
Job Details: 05/25/2023
"CX complains unit is not cooling. Found unit to be warm in both FC and RC. Unit shows no frost pattern but compressor is humming. Compressor is drawing .27 amps. Called FG with findings who said to order compressor, drier, and evap as well as 3XL. Office to reach out to CX when all parts arrive.; ordrng 1 W11578004 (evap) and 1 W11504450 (cap to vap lockring) and 2 W11506619 (evap lock ring)s and 1 W11580057 (compressor) and 2 W11506619 (compressor lock ring)s and 1 W11578570 (high to condenser lockring) and 2 W11109499 (drier)s and 1 W11504445 (drier lock ring 1) and 1 W11504447 (drier lock ring 2)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Chesapeake, VA 23320
Branden R.
Job Details: 05/25/2023
"cx complaint unit not making ice , checked unit and found compressor running at 3 amps . units going to need SS repair . ordering all parts called techline to doc; ordrng 1 WPW10605286 (compressor) and 1 WP2313624 (Condenser) and 1 WPW10218037 (evap plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Claymont, DE 19703
Taylor F.
Job Details: 05/25/2023
"Cx complaint is IM not making ice. Tested inspected and verified complaint. Found the IM that was previously replaced to be defective. The plastic bail arm was twisted and would catch on the tray on the way down, making the IM think the bin was full. Replaced IM from pre id and unit is now working as designed. Job is complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Virginia Beach, VA 23464
Carl A.
Job Details: 05/25/2023
"cx complaint of uinnt making noise,checkedu nit to find no error codes at tthis itme,found the splutch causing the grinding noise,also could hear unit slipping,unit will needed a gear case job break down as follows 1/W10752187,screw,1/W11550891,Washer Agitator,1/W11449840,Gearcase,1/W10721967,Drive Clutch Kit,1/W11239857,Drive Beltservice call break down as follows serivce call120.00parts 443.67shipping15.00labor 250.00tax 26.62grand total 855.29 deposit 120.00cx will call back if moving forward with repairs; ordrng 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Woodstock, VA 22664
Danny R.
Job Details: 05/25/2023
cx says over ui does keep time and goes blank . replaced unitss ui checks ok
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704LPA0
Near Lothian, MD 20711
David J.
Job Details: 05/25/2023
"CX complaint consul on top this came apart. Arrived and inspected unit and found. In fact, the consul is defective and had came apart, which is a potential problem if water gets into it. While inspecting also found a Innerdoor is defective and is not sealing properly, which could cause leaks onto the floor and ruined customers property. Ordering both parts for a return visit and will return when parts arrive.; ordrng 1 W11559689 (Inner door) and 1 W11493862 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Harpers Ferry, WV 25425
Ezra M.
Job Details: 05/25/2023
"installed control, ran diag cycle, no errors, ran drain and spin, verified unit spinning smoothly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Elkridge, MD 21075
Robert L.
Job Details: 05/25/2023
"started with rear single valve, confirmed when paddle activated water thru filter and reservior to dual valve, replaced dual valve, confirmed water to door, but when activated water went to icemaker, replaced rear cavity harness, thsi corrected valve activation issue, t56 E0, T57 passed 01, T45 icemkaer filled properly, tested all ops ok........ all parts were prior 1 year"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Middletown, MD 21769
Ricardo S.
Job Details: 05/25/2023
"Cx complains about a noise and freezer door handle hit the frdige door handle so i made an adjuster on freezer door.. the noise is normal, fans and compressor works fine"
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Silver Spring, MD 20901
Roberto I.
Job Details: 05/25/2023
"CX complaint bad odor from dw.Ran diag, no errors found. The unit washed, drained ok, and the heatrer turned on. No water backflowing trough check valve. Drain loop ok. The unit is working as designed. Instructed cx about clean cycle with Affresh."
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Sharpsburg, MD 21782
Ricky E.
Job Details: 05/25/2023
"customer stated that the unit wasnt spinning. verified issue and the unit showed no errors. ran diag and the unit wouldnt run any agitation or spin. reset the power and ran a drain and spin. the unit sounded like it was agitating in spin, but the motor was pulsating. the unit then gave an error for a faulty shifter.. will need control and shifter assy...; ordrng 1 w11411581 (control)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Clinton, MD 20735
David J.
Job Details: 05/25/2023
Cx complaint microwave light does not come on. Arrived and verified complaint. Cut power to unit and pulled half way out on cart. Removed both top panels to assess under control. Replaced bulb and fuse. Re installed all parts and cut power on. Light now works. Reinstalled unit into cabinet and secured. Set time and tested. Unit is now working as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rixeyville, VA 22737
Daniel J.
Job Details: 05/25/2023
washer banging cabinet sides when in spin cycle found left front foot lower than the rest raised foot pressed down on basket few hops sugguest new suspension rods none in UM; ordrng 1 w11130362 (suspension rods)
We serviced a
MAYTAG DRYER
Model MEDX700XL0
Near Clinton, MD 20735
David J.
Job Details: 05/25/2023
"Cx complaint unit will come on but not heat. Arrived today and verified complaint. Found unit powers on and tumbles. But no heat is in unit. Removed front panel and tested thermal fuse had 0.00, tested heater and had OL. Heating element needs to be replaced. Ordering part for return visit. And scheduled with office. Cx paid in full with debit. ; ordrng 1 WP3387747 (Heating element)"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2778EEZ00
Near Marshall, VA 20115
Daniel J.
Job Details: 05/25/2023
no cool fridge both sections compressor cuts on and os running 2.5 amp draw let unit run no frost forming on coils enterd diag comfirmed fans spinning no frost on coils sugguest compressor covered under entitlements for ten years frost formed uneven cooled down than stopped sugguest compressor labor due on return; ordrng 1 W10276644 (compressor) and 1 WPW10143759 (uv dryer) and 1 W11506635 (process stub)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Chambersburg, PA 17201
Andrew S.
Job Details: 05/25/2023
Per previous diag I was able to access and replace the drain pump and control. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Front Royal, VA 22630
Daniel J.
Job Details: 05/25/2023
installed freezer door and nameplate shelf wasnt ordered ordering shelf; ordrng 1 W10807832 (shelf)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Columbia, MD 21045
Robert L.
Job Details: 05/25/2023
"cx complaint not washing, found f4e3 stored, replaced sump motor from pre-id, reset heater thru diag, tested all ops ok....costco"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near York, PA 17408
Sal R.
Job Details: 05/25/2023
"CX complaint is that the unit is loosing temps in the nFC. I found that with a thermacoupling the temops in the FC are at 25 dergrres set for -4 . I was able to access the FC Evap and found no forst pattern and a large ball of ice over the top RH conner. I called WP Tech Line to document. I am ordering 1 Sealed System repair. TL line woth like a SS tech to run test 4 & 5 while having presure gages hooked up and called back to document . I am ordering all SS parts needed. Return date will need to be 3 call caounted. Once the contract is approved, please have someoen form thenoffice call to set a return date.; ordrng 1 WPW10608485 (FC Evap) and 1 W11429989 (3 way Solenoid) and 1 W10832994 (compressor) and 1 W11580434 (3 way valve) and 1 W11492867 (RC Evap) and 1 WPW10143759 (UV direr filter) and 1 3callcount (3 call count) and 1 Nitro (Nitro)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADW1
Near Lewes, DE 19958
Frederick R.
Job Details: 05/25/2023
"CX complaint is DW still leaking. Verified leak for first time coming from bottom left corner. Door closing issues were never an issue on prior visits from me but now the hinges seem to be bentSpoke to Rich at WPTL Ordfering tub, hinges and friction sleeves. 2 ct tub job. Cannot reschedule due to needing AIG authk; ordrng 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge) and 1 WPW10681507 (tub-dishwr) and 6 WP8268961 (pad)s and 2 WP8270020 (door spring)s and 1 8194001 (mount,door balance)"
We serviced a
KITCHENAID COOKTOP
Model KECC567RSS02
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 05/25/2023
cx complaint front left element is not working. inspected unit and confimred element not working all others work fine. rmeoved top and checked element and found its its good no power is being sent to element. gave cx quote for new switch and he agreed and paid in full. only 1 instock; ordrng 1 WP9763765 (switch 226.65)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Herndon, VA 20171
Demonte S.
Job Details: 05/25/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is making a chatter noise while Dispensing Water. I then took the Water Filter out and tested the unit. No noise . I then put the Water Filter in and tested the unit. Unit is chattering. Checked the house Water shut off to the refrigerator. Cx has a Seattle Valve that isn't open all the way because if it is open all the way it will leak water. Cx will need to replace Water Filter & Water Valve to house. (Please see Sd Pictures if any questions.) Per whirlpool Techline. Cx is to replace the Water Filter & to replace House Water shut off .
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 05/25/2023
"replaced drain hose and ran unit and no leaks, told cx to download the app and update the control per Technical Service Pointer #: W11560447. unit is good"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Red Lion, PA 17356
Sal R.
Job Details: 05/25/2023
I was able to access and repick up the data logger. Informed CX that office will review and call with results.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Dunn Loring, VA 22027
Christian C.
Job Details: 05/25/2023
"Installed gearcase, splutch, and belt. Calibrated unit. Ran through diag cycle no issues. No more squeeking. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS23INSS00
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 05/25/2023
Replaced evap fan motor per prior diagnosis. Reset control boardand fan came on. Unit is now working properly. CX already paid in full.. Job complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Falls Church, VA 22043
Leon
Job Details: 05/25/2023
"cx complaint was unit smelled like it was burning and the heater box was beat up confirmed the issue turned unit on and didnt smell any burning let it run for about 20-30 mins still no burning smell so i went to check the vent seen the vent had NO air flow outside cx sad they got the vent cleaned but when i went to look inside i seen only half the vent was being vented outside and the brick to the house was in the way, cx said the old unit was removed because it wasnt drying the clothes all the way and this one was doing the same the discoloration is coming from the dye of the clothes being dried over and over again because its not drying like it should the first time cx want the heater box and dryer front but want the vents fixed first"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Richmond, VA 23234
Chris B.
Job Details: 05/25/2023
cx comp unit will only work in certian cycles and will not start or hard to respond insp unit conf cx comp found unit will not go into diag mode and or test mode stuck key must be pressent in UI and unit will start door will lock water come in drum moves unit does drain but just not consistant; ordrng 1 W11201286 (control) and 1 W10911042 (ui)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near McLean, VA 22102
Leon
Job Details: 05/25/2023
cx complaint was unit didnt start at all confirmed the issue replaced all the part then tested unit seen a f3e1 error code which is the pressure switch PS holes wasnt clogged ordering new PS; ordrng 1 W11316246 (pressure switch)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Ashburn, VA 20147
Ken M.
Job Details: 05/25/2023
"Customer complaint is that the unit is noisy in rinse. Ran test cycle and the unit ran through all parts of the cycle, but there was a lot of wiggle during spin for an empty drum. Inspection of the drive system found no obvious issues. Washplate is secure. Suspension tested good and the cabinet is level. Had the customer grab a load of towels and ran a quick wash cycle to try to duplicate the issue. There is a dragging noise coming from the gearcase in spin. When the unit went to slow down, it did not sound like the splutch was fully engaged, make a loud knock. Ordering actuator, splutch, and gearcase.; ordrng 1 W11454372 (gearcase) and 1 W11481722 (actuator)"
We serviced a
WHIRLPOOL FREEZER
Model GS5SHAXSL01
Near Falls Church, VA 22043
Leon
Job Details: 05/25/2023
cx complaint was fc wasnt cooling when i got into the home unit was cooling great evap had great frost pattern the fan motor was powerful the harness was very beat up with wires showing ordering new harness; ordrng 1 W10129821 (harns-wire)
We serviced a
WHIRLPOOL DRYER
Model WED9270XW1
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 05/25/2023
cx complaint unit turns on but wont start. inspected unit and found 247.3vac to unit. found f1e1 error code. I found unit control has failed. qouted cx for repair and cx declined. charged cx only for service call $120
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Falls Church, VA 22043
Leon
Job Details: 05/25/2023
cx complaint was unit was making a nosie confirmed the issuechecked each fan RC and FC no nosie came from them checked rc and fc evap no ice build up on them so i checkec the 3 way valve cx said that wasnt the sound then lastly we checked the damper door test 44 and they cx heared the sound ordering evap cover to replace the damper; ordrng 1 W11610998 (evap cover)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Leesburg, VA 20148
Richard B.
Job Details: 05/25/2023
"CX complant. Clothes wrinkled after cycle. Prior diagnosis found unit needs motor and belt , Installed both and tested unit in automatic test mode. Working as designed. Job completed, RB ."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Chesapeake, VA 23321
Austin D.
Job Details: 05/25/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. once together calibrated/tested the unit. unit is running as designed. no issues with the unit. cx not happy with the unit but i advied them that the unit is good to go and that if they do small loads with only 2-4 items they will have to make sure it is balanced load or it may happen again. cx agred.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Austin D.
Job Details: 05/25/2023
came out to resolve the issue. disassembled as needed. repalced all parts. put unit into a vac. pressure held. added r600 to the system. pressue was -5 when leaving. amp draw .9. unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Suffolk, VA 23434
Zachery R.
Job Details: 05/25/2023
"cx complaint unit leaking, checked unit, come to find leak coming from inside door panel, insulation is wet but cannot pinpoint leak, ordering dispenser and vent wax motor to complete repair.; ordrng 1 W10861000 (detergent dispenser) and 1 W11649995 (vent wax motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Austin D.
Job Details: 05/25/2023
came out to resolve the issue. disassembled as needed. repalced all parts. put unit into a vac. pressure held. added r600 to the system. pressue was -5 when leaving. amp draw .9. unit is good to go.
We serviced a
KITCHENAID ICE MAKER
Model KUIS18PNZB1
Near Hampton, VA 23669
Carl A.
Job Details: 05/25/2023
"cx complaint of unit not making ice,checked unit to find that the unit needed water vavles,recur pump and compressor as unit is slow filling ,recuri grinding, and leak and failed compressor cx declined EST at this time as it would exced the cost of a new unit"
We serviced a
KITCHENAID REFRIGERATOR
Model Kscs25fkss02
Near Silver Spring, MD 20904
Roberto I.
Job Details: 05/25/2023
"CX complaint icemaker not working, water leak from the back, Rc dppr not self closing.Tested acemaker, no fill. Found fill tube frozen and water leaking from the back. Defrosted fill tube, the icemaker worked and filled ok, and the leak stopped. Found worn cams on Rc door. Replaced uppewr and lower cams using pre id parts. door tested ok. Collected $254.67 with check 3 15746"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Millsboro, DE 19966
Michael E.
Job Details: 05/25/2023
"CX complaint: basket not turning. Tested and verified complaint. F5E4 and F7E1 error codes. When motor activates im getting a loud humming. Replaced the capacitor, tested unit and it is now working proeprly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Herndon, VA 20171
Demonte S.
Job Details: 05/25/2023
Installed the Sump Motor & Heater Element. Tested the unit. No Leaks. Unit is working as Designed. ( Cx is loading the dishwasher with whole foods. I advised to the cx not to load dishwasher with whole foods. Advised that the cx Rinse all food off in the sink before loading Dishwasher. Told cx this isn't a garbage disposal. This only is a sanitizer. )
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chambersburg, PA
Andrew S.
Job Details: 05/25/2023
Cx complaint is that the dryer is not shutting off and the timer is not moving. Upon arrival I found that the timer is not advancing in any cycle. I am ordering the timer. please contact cx when the part is available to schedule the return visit.; ordrng 1 WPW10185982 (Timer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Virginia Beach, VA 23462
Carl A.
Job Details: 05/25/2023
"cx complaint of unit not turning,checked unit to find cx has a floating nutral called techline spoke with Bandon checked unit to find G to cabinet 0 avac, from N to Cabinet have 124. vac,from L1 to cabinet have 120 vac, across L1 to N got 18 vac advise the cx needing a electrian"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Laurel, MD 20707
Dustin F.
Job Details: 05/25/2023
"Replaced console and control then tested unit, unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22033
Demonte S.
Job Details: 05/25/2023
"Installed the Compressor, Couplers & Access Valve. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 2.3 Oz's. Unit is starting to Cool. Unit is working as Designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Laurel, MD
Dustin F.
Job Details: 05/25/2023
"CX complaint: upon deliver outer door dented. Inspected unit, confirmed CX complaint and pop. unit is within 30 days. replaced outer door with Pre id stainless panel"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near La Plata, MD 20646
Shane B.
Job Details: 05/25/2023
"complaint is the outer cabinet being dented. confirmed complaint. replaced cabinet with preIDed part. unit now looks and functions as designed. no one lives in this house, new construction so no one was here to sign TY card. left card on island."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Potomac, MD 20854
Roberto I.
Job Details: 05/25/2023
"CX complaint washer not draining.Ran test mode, found F9E1, F0e2 and F0E5 errors. The unit drained very slow during test cycle.Removed bellow clamp and inspected drain pump filter, found it clean. I had a 2nd tech with me since the prev. job. Removed the stacked dryer and replaced the drain pump using pre id part. Cleared errors and ran a new test cycle, the unit worked and drained ok. Collected $531.84"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hampton, VA 23666
Lucas R.
Job Details: 05/25/2023
did not make door time please reschedule.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bethesda, MD 20817
Roberto I.
Job Details: 05/25/2023
"Replaced both doora and the right handle, installed nameplate from v/s. Unit good to go; ordrng 1 W11223753 (nameplate (RI van stock)), used 1 W11223753 (nameplate) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Virginia Beach, VA 23455
Lucas R.
Job Details: 05/25/2023
picked up tub.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Richmond, VA 23238
Joseph D.
Job Details: 05/25/2023
"you knew with compressor pulling 8 amps on startup unable to start new start device does not alleviate the problem must replace compressor as per service pointer; ordrng 1 W11574734 (Compressor, drier) and 1 4387444 (Repair kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Virginia Beach, VA 23452
Lucas R.
Job Details: 05/25/2023
"cx complaint low ice production, ice on back wall, checked unit found fc temp at 13 degrees, ice buildup on top row of evap indicating partial defrost, removed ice buldup set unit to fixed defrost, leveled unit for better door closure, unit working as designed."
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Adamstown, MD 21710
Ken M.
Job Details: 05/25/2023
"Customer complaint is that there is a burning plastic odor when in use and the cooktop has scratches. Ordering cooktop to address scratches. Inspection of the junction box found no issues. Unit taken apart and wiring and switches inspected. Found the odor coming from the switch area, but the issue appears to be internal to one of the switches, no obvious melting and no damage to the wiring. Recommend replacement of all 5 switches. Contacted Whirlpool safety with findings; ordrng 2 W10917724 (switch-inf)s and 1 W10911303 (switch-inf) and 1 W10857622 (switch-inf) and 1 W10866567 (switch-fan) and 1 W11476176 (cooktop)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Monkton, MD 21111
Bernard M.
Job Details: 05/25/2023
"Cx complaint the door doesn't open properly. Inspected andm found the right hinge comes off outer bracket when opening. Removed unit from under counter and found the metal button the hinge sits on is fragmented. This is part of the tub assembly. Ordering tub and is to be shipped to cx address and have 2 call count. Tub is covered under extended warranty. Cx paid $320 for service and labor. Once tub arrives, cx will call office to set up return; ordrng 1 WPW10681507 (tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Lovettsville, VA 20180
Ricky E.
Job Details: 05/25/2023
compressor shipped damaged and unpressurized.. reordering parts...; ordrng 1 W10276644 (compressor)
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Perry Hall, MD 21128
Neil H.
Job Details: 05/25/2023
REPLACED THE LID UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Lewes, DE 19958
Frederick R.
Job Details: 05/25/2023
"CX complaint is rattling noise on bottom of fridge. Inspected unit and leveled unit and still the buzzing noise. Placed 8 shims under the 4 corners of unit to life off floor and rattling then ceased. Unit is now working properly. ordrng 8 4387828A (shim FRVS)s, used 8 4387828A (SHIM FRVS) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Ashburn, VA 20147
Ken M.
Job Details: 05/25/2023
Customer complaint is that the unit has to run multiple cycles to dry. Unit tested and found that the element is not cycling properly. Thermostats tested good. Found a loose connection on the back of the timer. Connection seated and unit retested. Unit is working properly.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Ashburn, VA 20147
Ken M.
Job Details: 05/25/2023
"Customer complaint is that the unit dries intermittantly. Unit tested and the element cycled on once, but then didn't turn back on again. Thermostats tested good. Found a loose connection at the back of the timer. Connection resecured and unit retested. Unit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Washington, DC 20011
Brian F.
Job Details: 05/25/2023
"Cx states makes buzzing noise, cx showed video of noise, noise is from compressor rattling against cabinet. Ran test 4, buzzing noise started. Removed RC and FC doors to allow unit to be pulled from cabinet, removed and remounted compressor, made sure lines weren't rubbing anywhere. Reassembled and reinstalled unit, ran test 4, buzzing noise is gone. Unit is now working properly."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Washington, DC 20020
Samuel R.
Job Details: 05/25/2023
cx complaint unit is not heating.inspected unti and found unit getting 240v.further test found thermofuse to be OL.replaced tco kit and tested unit.now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, PA 17403
Sal R.
Job Details: 05/25/2023
"Per the previouse tech, I was able to access and repalce the icemaker. I then jumpoed the icem aker and unit harnvested and then filled with water. I informed CX to discard the 1st 2 batches of ice made and begian to use on 3rd. Unit test good."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Washington, DC 20009
Samuel R.
Job Details: 05/25/2023
cx complaint unit is not finishing cycle.inspected unti and got error code f8e1.tested unit and found hot water valve not fisnihing.also unit would freeze at times.time will go down but unit will not do anythinhg.unit will need a new control unit is also stacked will need a 2nd tech W11316255; ordrng 1 W11316255 (hot valve) and 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530hamm0
Near Lewes, DE 19958
Frederick R.
Job Details: 05/25/2023
unit does not need to be serviced. Microwave does. CX has to call back to one stop