We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Clarksville, MD 21029
Brian F.
Job Details:
08/14/2023
"Installed drain pump, ran auto test cycle and tested drain manually, water now draining. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Winchester, VA 22602
Daniel J.
Job Details:
08/14/2023
fridge compplaint of noise/vibration unable to enter diag with lowest setting selected and hold door switch set to max cool to force compressor on slight whine from compressor condenser fan solid not moving when in spin noise making customer sick might return to costco not sure if he wants a brand new repaired unit; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (condenser side high) and 1 W11506619 (coupler) and 1 WPW10143759 (dryer)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS10
Near Reisterstown, MD 21136
Dustin F.
Job Details:
08/14/2023
"CX complaint: unit wont coolInspected unit, confirmed CX complaint. Found COndenser fan and Compressor turning on and off over and over and could hear main control clicking on and off over and over. checked and confirmed voltage dropping and comming back. replaced main control and programmed control with code 1813 per serial plate and tested unit. unit now works as intended. Cx paid in full with CC"
We serviced a
KITCHENAID MICROWAVE
Model Koce500ess09
Near Arlington, VA 22207
Christian C.
Job Details:
08/14/2023
"Cx complaint of an F1E5 inverter error. Inspected unit found F1E5 inverter error. Mag testing good. No arching found on waveguide. Tested MW and oven both are heating. If cx calls back order W11325604-inverter, W11346197-magnetron, and W11325786-control. Cx paid for service call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Alexandria, VA 22309
Lloyd B.
Job Details:
08/14/2023
"Cx complained the unit leaked. Removed cover and inspected the unit and found that the sump assy install was simply beautiful and did not leak. Cx said they saw a drip from the door. After watching the unit run for 13 min, the unit never leaked. Again, the install of the sump was simply magnificent! Explained how to load and soap use. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Columbia, MD 21044
Brian F.
Job Details:
08/14/2023
"Cx states water leaking from RC, inspected and confirmed. Found drain pan bowed, also saw pantry UI was out, found it unplugged from door, checked harness, found wires cut. Ordering pantry harness, will install drain pan kit during harness install.; ordrng 1 W11170612 (harns-wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22310
Lloyd B.
Job Details:
08/14/2023
Cx complained the unit did not cool. Melted the ice and installed new heater and the unit shall defrost. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Dover, DE 19904
Taylor F.
Job Details:
08/14/2023
"Cx complaint is unit making a squeeling noise. Tested inspected and verifed complaint. Found the capacitor had leaked oil all over the belt causing the belt and splutch to be defective. Replaced belt, splutch and capacitor and unit is now working as designed. Job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model krfc300ess08
Near Zion Crossroads, VA 22942
Kyle A.
Job Details:
08/14/2023
Installed gasket and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Manassas, VA 20109
Demonte S.
Job Details:
08/14/2023
Inspected the unit. Found that the cx is saying that Water is leaking on to the floor from the Freezer Section. Checked the Freezer Section. Found that the Drain hole is clogged. Removed all Ice. Water will not Drain. I then checked the Drain Tube. Drain Tube is clogged with Ice & Metal. Installed new Drain Tube. Tested the unit. Unit is draining properly. No leaks. Unit is working as Designed. ( Cx has Freezer Door Damage - Dent & Inner Liner is cracked at the left lower Screw. I advised the cx of these damages. Cx said they bought the unit like this at a discounted rate. )
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Alexandria, VA 22310
Lloyd B.
Job Details:
08/14/2023
Cx complained the unit did not drain. Inspected the unit and found water in the drum. There is a blockage in the disposal.. Removed blockage and tested and it now drains. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Severn, MD 21144
Israel R.
Job Details:
08/14/2023
Customer complaint unit is not locking the door. I tested the unit and found the unit is not locking. I inspected the lock and the striker is good. The latch is no locking and is full of detergent. I tried clean it but is bad. Unit needs new latch. Replace latch and tested. Unit is back to normal operations. Collected in full. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Zion Crossroads, VA 22942
Kyle A.
Job Details:
08/14/2023
"Installed new pump and tested unit, and unit is now as designed"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Littlestown, PA 17340
Drew B.
Job Details:
08/14/2023
replaed all parts tested unit no noise and operates checks good.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Littlestown, PA 17340
Drew B.
Job Details:
08/14/2023
cx complaint that unit is not allwing water in and the screens are cleared i foudn the valve to have issues with the solinoid not opening cto allow hot through. ordering valve and control in stock call to rechd when approved through lowes.; ordrng 1 W11165546 (vakve) and 1 W11417461 (acu)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bel Air, MD 21015
Neil H.
Job Details:
08/14/2023
WASHER WAS STUCK ON WAS I CANCELLED AND RECALB WASHER UNIT TESTED GOOD
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Reisterstown, MD 21136
Dustin F.
Job Details:
08/14/2023
"CX complaint: unit makes loud noises and bangs during spin cycle and aggitate.Inspected unit, confirmed CX complaint. Found ALOT of play in gearcase and in tub. when i went to remove washplate i found it ceased. ORdering New washplate and gearcase for return visit. suspect hub is bad as well. but need to destroy washplate to get to it.; ordrng 1 W10752283 (washplate) and 1 W11454734 (gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW02
Near Eldersburg, MD 21784
Marc M.
Job Details:
08/14/2023
installed parts and tested unit. unti now checks good
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Vienna, VA 22181
Simon
Job Details:
08/14/2023
CX complaints dryer wont start.inspected unit running factory cycle no error code found custmer mentioned that when they use time dry unit after certian period of time off and after while started checks voltage L1 L2 and ground .ordered control panel .SZ; ordrng 1 W11618917 (CONTROL BOARD)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Springfield, VA 22151
Lloyd B.
Job Details:
08/13/2023
Cx complained the unit has rust. Installed new inner basket which has no rust. Job complete
We serviced a
JENNAIR COOKTOP
Model JGD3536WS01
Near McLean, VA 22101
Lloyd B.
Job Details:
08/13/2023
"Cx complained of a gas leak. Cx says when the center burners are on, a gas smell can be detected on the gas meter by the gas company Explained to the cx that each burner has its own valve and it would be impossibe for another burner to have a gas leak when the valve is not on. We did a test and there was never a gas leak or smell. Job complete"
We serviced a
MAYTAG WASHER
Model Mhwz400tq02
Near Arlington, VA 22209
Lloyd B.
Job Details:
08/13/2023
Cx complained the unit did not drain and of an odor. Inspected the unit and found standing water. Did a spin cycle and it drained it out. Could not duplicate the leak but the odor is from the bellow. The valve may be dripping water into the tub which is why there is standing water. Unit needs new valve and bellow. Service declined. Job complete; ordrng 1 WP8540751 (valve 55.13)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Arlington, VA 22204
Lloyd B.
Job Details:
08/13/2023
Waiting for part to arrive. Office will call monday with update to cx. I called and told the cx that; ordrng 1 w10902814 (agitator)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Alexandria, VA 22304
Lloyd B.
Job Details:
08/13/2023
"Cx complained the unit would shake violently. Installed new gearcase, agitator and splutch and tested and it did not shake in diagnostics. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Little River, SC 29566
Jason T.
Job Details:
08/12/2023
"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near North Myrtle Beach, SC 29582
Jason T.
Job Details:
08/12/2023
"Cx complaint, dispaly dim...flashes 1-6 verified vac at the control. Ordering console and control for the return visit, advised cx both parts are on factory back order, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11660284 (console) and 1 W11672041 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near North Myrtle Beach, SC 29582
Jason T.
Job Details:
08/12/2023
"Cx complaint, chattering and buzzing-humming noises during cooling-freezing. Tested all circuits, found suction loop contacting the chassis frame causing the buzzing, air damper control noisy during test. Installed qty 2 dampeners on the suction loop to dissipate the buzzing, also installed damper control from van stock, leveled the unit. Verified all unit functions for proper operation...working as designed.; ordrng 1 WPW10479155 (control JT VS) and 2 W10413009 (dampener)s, used 1 WPW10479155 (CONTROL), and 2 W10413009 (DAMPNER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
08/12/2023
"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Myrtle Beach, SC 29572
Jason T.
Job Details:
08/12/2023
"Installed drain hose, tested all unit functions, verified 120 vac circuit tested ok...unit is working as designed. Charging for the labor only : $110.00 (PAID IN FULL credit card)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
08/12/2023
"Cx complaint, water in the basket, will not drain the water out. Tested all circuits, found lower harness seperated at the drain pump. Installed lower harness from van stock, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W11647301 (LOWER-HARNESS JT VS), used 1 W11643701 (LOWER-HARNESS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Fairfax Station, VA 22039
Robert W.
Job Details:
08/12/2023
"eplaced control, Eva cover and door gasket unit tested and is working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBS1
Near Fairfax Station, VA 22039
Robert W.
Job Details:
08/12/2023
"Cx Complaint is the unit isnt washing. Inspected unit and found error for vent and diverter, Ohm out vent its out of range and diverter is no moving shutting unit down, Ordering Vent and will use sump; ordrng 1 W11649995 (Vent)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, VA 22153
Lloyd B.
Job Details:
08/12/2023
Cx complained of cooling issues. Installed new harness with heater and set unit to factory settings. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Woodbridge, VA 22192
Robert W.
Job Details:
08/12/2023
CX Complaint is the unit isnt making ice. Inspected unit and found the unit is getting goot power to IM in diag the harvest test was saying bin was full found arm on IM getting hung up cleared obstrution and tested IM harvest and is filling unit is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Catonsville, MD 21228
Robert L.
Job Details:
08/12/2023
"cx complaint beeping error at start, found f10e4 diverter error , started diag cycle after drain error 10/4 start normal cycle errored 10/4, connections tight, disc clear, diverter shorted, ordering sump assy; ordrng 1 W11460945 (sump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Woodbridge, VA 22193
Robert W.
Job Details:
08/12/2023
"CX Complaint is there is food freezing in RC. Inspected unit and ran diag found damper not closing also found the IM gasket not sealing to the IM all the way. Ordering IM gasket ,damper and thermistor.; ordrng 1 WPW10287601 (IM gasket)"
We serviced a
WHIRLPOOL DRYER
Model MEDP575GW0
Near Woodbridge, VA 22193
Robert W.
Job Details:
08/12/2023
Replaced rollers and latch unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Manassas, VA 20112
Robert W.
Job Details:
08/12/2023
ARR at CX to replace UI and UI ordered is incorrect. Ordering UI; ordrng 1 W10822640 (UI)
We serviced a
KITCHENAID HOOD
Model KXD4636YSS7
Near Gainesville, VA 20155
Robert W.
Job Details:
08/12/2023
Replaced switch and tested unit is working properly.
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Springfield, VA 22150
Lloyd B.
Job Details:
08/12/2023
Cx complained the unit would burn on the right side and of temp concerns. Installed new control and gasket in the door and tested and the unit works as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Nokesville, VA 20181
Robert W.
Job Details:
08/12/2023
Replaced gearcase clutch and belt calibrated unit and tested unit is working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near West Springfield, VA 22152
Lloyd B.
Job Details:
08/12/2023
Cx complained the unit did not start. Inspected the unit and found a faulty strike. Unit needs new strike; ordrng 1 W11457841 (strike)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Springfield, VA 22151
Lloyd B.
Job Details:
08/12/2023
"Cx complained the unit did not operate. Installed new harness, control and capacitor and tested and the unit is not working. Unit needs new control; ordrng 1 W11556725 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Arlington, VA 22205
Lloyd B.
Job Details:
08/12/2023
Cx complained the doors were not level and of the grill being off. Leveled the doors. The grill does not sit flush on the reight side. Explained to the cx that the new one may do the same. Unit needs new grille; ordrng 1 WPW10713153 (grille)
We serviced a
WHIRLPOOL DISHWASHER
Model kdtm404kps1
Near Falls Church, VA 22043
Lloyd B.
Job Details:
08/12/2023
Cx complained the door would fall. Installed new hinges and tested and the door no longer falls. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Chesapeake, VA 23320
Austin D.
Job Details:
08/12/2023
replcaced the control. tested
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB
Near Virginia Beach, VA 23452
Austin D.
Job Details:
08/12/2023
replaced all parts. put the unit back togehter. tested operaation. unit is running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Columbia, MD 21045
Robert L.
Job Details:
08/12/2023
"cx complaint lowered door and spring fell out, found right hinge spring came out f hook, was able to reinstall spring into hook, and moved insulation out of way, tested all ops ok, if cx calls back order right hinge"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Columbia, MD 21045
Robert L.
Job Details:
08/12/2023
"cx complaint stops after 5 minutes, no errors stored, thermistor 10.6 k heated with wet shirt, ran 4min 32 sec went to cool down, shirt still wet, thermistor dropped to 4.4k, tried running with thermisotr unplugged instantly errored f3e1, service diag mode, ran 10 sec the ended and back out to 1/3 screen, ranwith half load of wet clothes, time went up then dropped to 12 (105 sec before time changed then when hit 6 went up to 7 then when hit 4 cut off done, need to call tech line monday; ordrng 1 W11413566 (fascia)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Lincoln, DE 19960
Frederick R.
Job Details:
08/12/2023
CX complaint is clothes not drying. Unit is heating with no issue but unit failed airflow test 3 times. Cheked venting and it was good. Loud rattling noise front left of unit. Broken blower wheel stuck on motor. Ordering wheel and motor. RAC paid $543.97 by CC and are paid in full. Both parts are in stock. Rescheduled CX for Monday 8/21/23; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)
We serviced a
KITCHENAID RANGE
Model KECC567RBL01
Near Harbeson, DE 19951
Frederick R.
Job Details:
08/12/2023
CX complaint is burner no working . Inspected/tested and found that unit has had a thermal even and has caused a spider crack that runs almost whole length of cooktop from burner. Didnt want to chance lifting glasstop up and breaking completely. Unit needs cooktop replaced in order to fix element. Cannot reschedule because glasstop is FBO; ordrng 1 W10326539 (cooktop)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Alexandria, VA 22314
Lloyd B.
Job Details:
08/12/2023
"Cx complained the unit had cooling issues. Cx says that after a power outage, the temp seemed to drop. Cx reset unit at the breaker afterwards. Inspected the unit and found that the temp in the FC is in 10 degrees and 36 degrees in the RC so the unit is working as designed at the moment. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS5
Near Millsboro, DE 19966
Frederick R.
Job Details:
08/12/2023
CX complaint is oven on bake will not ignite. Inspected/tested and when I went to start the bake the unit click and the door blow open and the inside of oven caught on fire(CX witnessed). Turned unit off. Found main line coming into house is improperly secured and the installers did an improper install. Flipped regulator and did not touch cooktop (NG orfices). CX didnt want me touching unit for safety reasons. Called contact at Horton but no answer. Need to repaort this to safety on monday. Call Andy at Horton on monday also. Unit is leaking gas and house line needs to be repaired by bulider before any work done. Not ordering parts because not sure if unit is going to be pulled. Need regulator and lp conversion kit for stove and oven;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Columbia, MD 21045
Robert L.
Job Details:
08/12/2023
"cx complaint FC light out and RC lights strobbing, replaced FC LED module from pre-id, all lights returned, tested all ops ok, collected $237 visa, cx paid in full"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs571cihz04
Near Lewes, DE 19958
Frederick R.
Job Details:
08/12/2023
"CX complaint is no cool. Inspected/tested and found no sign of leak at evap, drip pan or in compressor area and around drier. . Pulled amp draw of 0.57 which is good for an R600 unit. Evap had zero frost patern after 10mins. Went to evac refrigerant and there waabsolutely none.. This unit was a no fill at factory. Installed drier and coupler nd pressure tested with nitrogen. Sat for 5 mins and no signs of leak anyway or pressure drop. Vac unit down to 30in. Filled with 55g of R600a. Final low side pressure is 13in vac which is good, Waited 15 mins and unit had almost full frost pattern and was cooling properly. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near ,
Frederick R.
Job Details:
08/12/2023
CX complaint is range tripping breaker. First I found from the CX that they have a ton of electrical problems in this house they just moved into but electrician hasnt been there since they moved in. They called electrician and he said he did it right but never came to check. I couldnt verify anything other than making sure the unit had no burnt or bad wiring because as soon as you plug range in it trips breaker. pent two hours looking over everything thoroughly and found nothing wrong with the unit. CX has electrician coming monday and will call back if needed. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KUWR214KSB00
Near Alexandria, VA 22314
Lloyd B.
Job Details:
08/12/2023
"Cx says there was a cod of CL on the right side but after the tech reset it, theu nit nas been working great"
We serviced a
JENNAIR REFRIGERATOR
Model JBZFL24IGX00
Near Alexandria, VA 22303
Lloyd B.
Job Details:
08/12/2023
"Cx complained the unit did not make ice. Went to install the ice maker but after removing panels and ice maker, could not find where the line ends and there is no manual or pics of how to dissassemble. Tech support needs to be called for elaborate unit. Weekday appt needed. Pre id the ice maker in case; ordrng 1 W11646196 (ice maker)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Laurel, MD 20707
Robert L.
Job Details:
08/12/2023
"cx complaint loud roaring noise in spin, found transmission, out of fluid , loud in spin, quoted $554 for trans only repair, refered cx back to customer care for possible concessions, collected $120 visa; ordrng 1 W11449841 (transmission) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11550891 (agitator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Jessup, MD 20794
Robert L.
Job Details:
08/12/2023
"cx complaint not , found evap frozen over, heater harness seperated, defrosted evap and replaced heater harness and thermisotr from pre-id, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Hanover, MD 21076
Robert L.
Job Details:
08/12/2023
"cx complaint cloudy water after changing filter, cx unaware she needed to flush system, helped cx flush system, showed cx how to navigate ui to reset filter and for max ice /max cool options, secured handles, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTMS02
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details:
08/12/2023
CX complaint is unit keeps shutting off. Inspected/tested. Unit temps were good and 38.6 in RC and 5.6 in FC(both taken with thermocoupler). At sporatic times the compressor and fans shut off for half a second(usually three times consecutively). Verified dc voltage to compressor and the 120Vac to unit itself. Because the issue isnt just the compressor shutting off as stated by prior tech and after looking at service pointer I am ordering control board kit W10823803 to rememdy issue.Quoted CX $577.49 for repair. They paid the $377.49 by check and will owe $180 for labor upon return. SC was paid on last visit under 30days. Cannot reschedule due to part availability; ordrng 1 W10823803 (cntrl-elec)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ
Near Virginia Beach, VA 23454
Austin D.
Job Details:
08/12/2023
checked unit says not heating. no issues found. ordering control and element to resolve the issue.; ordrng 1 W11548749 (control) and 1 WP9755770 (bake element)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS
Near Alexandria, VA 22315
Lloyd B.
Job Details:
08/12/2023
"Cx complained after another company installed motor, there was a knocking noise. Inspected the unit and found the spray arm wasn't installed correctly, it pulled right off. Reinstalled arm and made sure it could not come off by pulling and can rotate with no noise. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WED8127LC
Near Norfolk, VA 23502
Austin D.
Job Details:
08/12/2023
found ui panel damaged. ordering panel.; ordrng 1 W11626080 (ui panel)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Portsmouth, VA 23701
Austin D.
Job Details:
08/12/2023
"cx complaint the uint is damged at the back. when spinning the unit by hand i dont hear any issues with the motor, bulk head, etc. ordering parts needed to resovle the issue.s; ordrng 1 280043 (rear panel) and 1 WP8541818 (element box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Moyock, NC 27958
Austin D.
Job Details:
08/12/2023
came out to resovlet he issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation unit is running as designed. low side pressure at 4 on low side. advised cx to monitor the unit for 24 hours prior to filling with bunch of product.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Sykesville, MD 21784
Marc M.
Job Details:
08/11/2023
inspected unit prior to parts install. removed agitator and examined drive hub. found splines on drive hub to be completely stripped. replaced drive hub and ran both the auto test cycle and the service calibration cycle. unit completed both cycles and now spins an agitates as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Arlington, VA 22201
Lloyd B.
Job Details:
08/11/2023
Cx complained the gasket was fall off. Applied sealant behind gasket and it will keep it in place. Job complete
We serviced a
JENN-AIR RANGE
Model JGRP436WP02
Near Washington, DC 20002
Samuel R.
Job Details:
08/11/2023
replaced harness and still got no function.called techline and advised techline of isssue.they will have engineers look over ticket and contact me on what to do.
We serviced a
MAYTAG DISHWASHER
Model Mdb8959skz0
Near Gambrills, MD 21054
Israel R.
Job Details:
08/11/2023
Customer complaint unti is not starting and is displaying F6E1 errror code. Found the unit is displayhing F6E1 error and is not starting. The unit has a UI issue either not talking to the ACU. ACU is turning on and sending power to the UI.Unit needs UI.WEnt to to pick it up.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Stafford, VA 22554
Tanner B.
Job Details:
08/11/2023
"Screws for hinge on lh door failed, replaced screws and secured door. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Annapolis, MD 21401
Israel R.
Job Details:
08/11/2023
"Customer complaint unit is loud when is draining and is going higher that the DB listed on the specifications. The cx had a load in and the unit started drainnig and got louder when the pump had evacuated all the water and the pump was running dry. Bray and Scarff alredy replaced a drain pump. found the unit has the insulaition installed around the tub and the back of the kick plate but there is not insulation around the sump assembly. I could not find it on the parts list called techline. After talking to techline they told me that this unit does not come with insulation around the sump and the unit has to be under finsihed counters and all sides, back and front has to be cover by cabinet. Unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details:
08/11/2023
"Replaced lid lock , tested unit . Job complete"
We serviced a
JENN-AIR MICROWAVE
Model JMV9196CS1
Near Washington, DC 20015
Brian F.
Job Details:
08/11/2023
"Cx states unit tripping breaker, found unit had bad interlock switch, switch looks like it was super glued into cradle. Ordering interlock switch and switch cradle.; ordrng 1 W10269458 (switch) and 1 WP8206419 (interlock)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Woodbine, MD 21797
Marc M.
Job Details:
08/11/2023
cx complaint unit leaked from dispenser during power outtage. inspected and found ice to have thawed and refrozen in clumps. when thawed the ice leaked out of the ice dispenser and down the door. found no further source of leak during inspection and can confirm unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Baltimore, MD 21226
Emmanuel R.
Job Details:
08/11/2023
"Cs unit is not agitating and doesnt complete cycle, confirmed complaint. Splutch checked out good. Tried to remove the washplate but the bolt is siezed on to the gearcase. I will have to force the washplate off to reach the hub. Ordering washplate , washplate bolt and gearcase. To expedite this call I left the hub (vanstock) that needs to be shipped with customer and set appt 6/16/23. Everything else is instock.; ordrng 1 W11454734 (gear case) and 1 W10752187 (screw) and 1 W10902814 (washplate), used 1 W10528947 (hub) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Zion Crossroads, VA 22942
Eric F.
Job Details:
08/11/2023
"Confirmed cx complaint unit stuck on drain cycle. Manually power cycled unit, tested unit, unit working as designed."
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Newport News, VA 23607
Zachery R.
Job Details:
08/11/2023
"cx complaint unit not heating properly, checked unit, temp sensor is good, bake element is good, when power cord is moved unit will turn off/on. advised cx to contact electrician. unit working as designed. collected $120"
We serviced a
KITCHENAID RANGE
Model KFEG500EWH6
Near New Market, MD 21774
Ricardo S.
Job Details:
08/11/2023
"Cx complains that the oven not heating properly, inspected unti, bake reach 450 but the temp inside is 402 degrees, calibrate temp.. oven reach temp 450 475.. and holding temp.."
We serviced a
WHIRLPOOL OVEN
Model WFE775H0HZ4
Near Salisbury, MD 21804
Michael E.
Job Details:
08/11/2023
"CX complaint: spark and burning smell. Inspected and verified complaint. I found power cord, main harness and terminal overheated and melted. Called WP safety to document. Ordering terminal block and main wire harness. Scheduled return visit for 8/21 AM; ordrng 1 W11451584 (main harness) and 1 WPW10245259 (block-term)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Shenandoah Junction, WV 25442
Ken M.
Job Details:
08/11/2023
"Customer complaint is that the unit has started to warm up again. Inspection of the evaporator found no frost pattern. Confirmed that the compressor and condenser fan are both running. Sealed system issue, unit had lost most, if not all of the refrigerant or the compressor is not moving it. Ordering compressor, drier, and evaporator.; ordrng 1 W11566897 (evaporator) and 1 W11504448 (lokring) and 1 W11506620 (lokring) and 1 W11109499 (drier-tube) and 1 W11504433 (lokring) and 1 W11504447 (lokring) and 1 W11557671 (compressor) and 1 W11504415 (lokring) and 1 W11504431 (lokring) and 1 W11506619 (lokring) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Salisbury, MD 21801
Michael E.
Job Details:
08/11/2023
CX complaint: intermitantly leaking. Tested and verified complaint. Unit leaked 3 times but gets run twice a day. Water puddle under right side of door when this happens. No obvious leak source. I do see a little residue on front of tub lip under door and that residue looks like it may be rinseaid residue. I did not see any problems with door gasket but ordered it to play it safe so unit does not end up damaging house by leaking. Ordering door gasket and dispenser. Cannot reschedule due to NW part; ordrng 1 W10861000 (detergent dispenser) and 1 W11498831 (tub gasket)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hyattsville, MD 20784
Shawn D.
Job Details:
08/11/2023
replaced wires and temrinal block then installed new power cord cx got then plugged unit in and tested and now runs and heats good. unit is good to go
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ashburn, VA 20147
Richard B.
Job Details:
08/11/2023
"CXX complant. Dishes wet at end of cycle. inspected unit and found no error codes , Found rinse aid empty . Filled rinse aid with factory supplied bottle and ran a test cycle. Dishwasher is a plastic tub unit and requires hottest cycles to dry better. Advised CX of this , Also advised CX to use rinse aid for better drying and that plastic ware will never fully dry. . Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Frederick, MD 21704
Ricardo S.
Job Details:
08/11/2023
"Cx complains about a water leak now, inspected unit, the left bottom side leaks,, the dual valve is bad, order valve assy; ordrng 1 WPW10341320 (valve-inlt) and 1 00-80-142 (stopper)"
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Chesterfield, VA 23832
Joseph D.
Job Details:
08/11/2023
Power good. Cracked thermal fuse and motor winding read as open. Unable to remove motor without cracking fan. Ordering blower fan and TCO; ordrng 1 WP697772 (Fan) and 1 WP8577274 (Tco) and 1 W10888146 (Housing)
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Herndon, VA 20171
Richard B.
Job Details:
08/11/2023
"CX complant. Not spinning clothes out at end Spoke with andy and he stated clothes are wet at end of cycle. Checked drain pump clean out and found no obstriuctions inside, Plugged washer in and started a cycle to observe . Unit filled with water , And then washed normally. unit then spun out into high speed , After drauining fully. Unit then agitated again and started a fill cycle to rinse. , spun after draining and rinsed again . Then drained and spun up .Believe it needs motor and main control board. . CX andy will call shop monday with payment information. and to scedule, RB; ordrng 1 W11191299 (motor) and 1 W11455206 (CONTROL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hertford, NC 27944
Austin D.
Job Details:
08/11/2023
came out to resolve the issue. disasemmgled the unit as needed. replaced all parts and tested operation. unit is holding at -2 on the low side with a .9 amp draw. unit is running as designed. advised cx to monitor the unit for 24 hours. cx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB02
Near Bladensburg, MD 20710
Shawn D.
Job Details:
08/11/2023
"opened system and had no r600 in the system, maintnce guy said fridge never worked from day 1. checked over unit and can confirm if anything is leaking freon. replaced the compressor drier and filled with nitrogen and had no leaks pressure was holding. i then vacumed system down and filled to reocmended and started cooling. infomred maintance we could have a leak or unit was never filled and understands he might be calling us back. unit is good; ordrng 1 w10913906 (COUPLER sd v/s) and 1 w10143759 (uv drier SD V/S), used 1 w10913906 (coupler SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Moseley, VA 23120
Joseph D.
Job Details:
08/11/2023
Found kink in exhaust vents reseeded venting airflow is good dryer now working properly possible spin issue with washing machine not extracting enough moisture
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charles Town, WV 25414
Ken M.
Job Details:
08/11/2023
"Customer complaint is that the unit is not dispensing ice. Unit tested and found that the auger motor is working properly, but the bin is jamming up. All ice removed from the bin and unit retested. Auger is now turning, but the ice bin is flexing during rotation, which is not normal. Ordering ice bin. Part can be shipped directly to the customer, no follow up appointment needed.; ordrng 1 WPW10558423 (ice-contnr)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS04
Near Chesterfield, VA 23838
Chris B.
Job Details:
08/11/2023
cx comp unit will randomly stop dispecing water insp unit found water flowing as desighned apon arrival cx did have video of ttrying to get water and nothing flowing found fc temp at 3 degrees and rc at 33-34 called tech line spoke with kirk stated to up temp in rc to 39 degress and have cx monitor unit if cx calls back please send tech with data loggers
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Leesburg, VA 20175
Ken M.
Job Details:
08/11/2023
"Customer complaint is that the unit goes straight from sense to done. Checked for stored error codes and found F7E7, F7E6, F7E1, and F2E3. Inspection of the drive system found one of the red wires to the capacitor broken and the capacitor loose. Motor also has the plastic drive pulley which causes belt slip. Ordering motor, belt, actuator, capacitor, and lower harness. Ordering control and encoder to address F2E3 communication mismatch. Unit left unplugged.; ordrng 1 W11643701 (lower harness) and 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W11481116 (encoder) and 1 W11513246 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Chesterfield, VA 23838
Chris B.
Job Details:
08/11/2023
cx comp unit fc light is out insp unit conf cx comp replaced fc led estetd unit working as desighned
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ0
Near Solomons, MD 20629
Shane B.
Job Details:
08/11/2023
cx complaint is the trim the handle mounts to coming off causing door to come apart. confirmed complaint. plastic has broken. i replaced broken part with preIDed part and put door back on. door is now working as designed. cx paid in full for repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Richmond, VA 23235
Chris B.
Job Details:
08/11/2023
cx comp unit UI will not change setting to normal or prowash insp unit conf cx comp unit will need UI to completet repair; ordrng 1 W11622500 (console)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Silver Spring, MD 20902
Brian F.
Job Details:
08/11/2023
"Installed heater and defrost thermistor. Plugged in unit and entered diagnostic mode, heater is getting very hot, no thermistor errors, unit is now working properly."
We serviced a
WHIRLPOOL RANGE
Model WFE361LVS0
Near Richmond, VA 23234
Chris B.
Job Details:
08/11/2023
cx comp unit cook top cracked whiile using insp unit found cooktop has thermal cracks also found outer door has rust and some numbers are not illumated on control ordering outer door and cooktop and control; ordrng 1 W10245805 (cooktop) and 1 WPW10330077 (outer door) and 1 W10271750 (control)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near North Potomac, MD 20878
Julian H.
Job Details:
08/11/2023
replaced parts power unit between changes & working