Service History 305 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Virginia Beach, VA 23462

Carl A.

Job Details: 08/14/2023

"cx complaint of unit making a clinging noise,checked unit to find no error codes at thsi time time,tried removing stator to checked for oil leaks and splutch sperating ,broke tip of tool to pull stator off was unable to checked for oil leaiing but found play in drive shaft of gear case ordering parts needed for repairs; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 6 W11027980 ( Screw)s and 1 W10752187 (Washplate Screw) and 1 W10902814 (washplate)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Riviera Beach, MD 21226

Alexander D.

Job Details: 08/14/2023

"new control panel didnt come with ui. inspected old ui, all buttons and display still working. dont see any corrosion on it. replaced control panel and vent. tested unit. unit is now working properly"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Richmond, VA 23234

Joseph D.

Job Details: 08/14/2023

"Cx complaint gas smell, recently had gas line to house repaired. Found flame spreader crooked and floor of unit not seated properly, possible causing unspent gas into home. No indication of leak or danger. Combustible gas meter reads very low except for just after ignition of bake burner. Flamn pattern correct. Working properly."

We serviced a

JENNAIR MICROWAVE

Model JMW3430DP00

Near Arlington, VA 22206

Christian C.

Job Details: 08/14/2023

Installed console. Tested MW and oven both heating up.

We serviced a

JENNAIR RANGE

Model JGCP548WP02

Near Powhatan, VA 23139

Thomas B.

Job Details: 08/14/2023

Cx complaint units burners all work but front left keeps clicking adjusted the switch same result unit will need new switch harness qouted 337.63 for repair cx paid by Check; ordrng 1 W10399615 (harns-wire)

We serviced a

JENNAIR RANGE

Model prg4810np

Near Rockville, MD 20850

Julian H.

Job Details: 08/14/2023

replaced igniter & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Richmond, VA 23225

Joseph D.

Job Details: 08/14/2023

Replace control unit heating properly confirm heater status working as designed

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Rockville, MD 20853

Roberto I.

Job Details: 08/14/2023

"Replaced the part, the fan started immediately. Unit good to go"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW02

Near Linthicum Heights, MD 21090

Alexander D.

Job Details: 08/14/2023

replaced fz bulb. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlottesville, VA 22901

Kyle A.

Job Details: 08/14/2023

Cx complaint of dispenser dripping. Did confirm dispenser water doubling over mount. Adjusted fill tip and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Silver Spring, MD 20901

Justin S.

Job Details: 08/14/2023

CX complaint dw f8e4 error code. Upon arrival open package with New Sump replacement(W11460945) had broken plasic tab(pic). CX did not want us to install. Will reorder and package/part will need to be checked for damage.; ordrng 1 W11460945 (sump(check for damage))

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near White Post, VA 22663

Daniel J.

Job Details: 08/14/2023

frosting in freezer removed build up with steam looks as if the heater cinnection backing on while frost builds not sending it into defrost taped one connector do it couldnt back out while waiting for harness to arrive; ordrng 1 W11546981 (harness)

We serviced a

ADMIRAL WASHER

Model ATW4516MW0

Near East Petersburg, PA 17520

Justin L.

Job Details: 08/14/2023

Cx complaint unit not going through cycles. Was able to access unit and found that the shifter couldnt find home. Replaced with pre-id then calibrated and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Arnold, MD 21012

Emmanuel R.

Job Details: 08/14/2023

"Cs door gaskets on fc not sealing causing excessive frost blocking the vent. Confirmed complaint. Heater comes on, good frost pattern, compressor is nice and quiet, pulinng1.03amps 118watts , with in spec.Compressor is doing good. Temps in fc 1 degree and 37 in the rc. Advised to keep and eye on the frost so we cant prevent this happening again. Unit is working properly."

We serviced a

KITCHENAID OVEN

Model KSGG700ESS1

Near Washington, DC 20002

Leon

Job Details: 08/14/2023

"cx complaint display reading F9E0 at all times. inspected unit, front right burner only works when cap is slightly offset. tested wires in UI everything was connected but the display remained dim. cx will give a call if interested in moving forward.; ordrng 1 W10876582 (caps) and 1 W11029431 (ui) and 1 W11447374 (IGNTR-SURF)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Rockville, MD 20850

Julian H.

Job Details: 08/14/2023

CX complaint about display blanking out confirmed issue connectors all the way in confirmed power 120vac to main control replaced display & control from preid & working

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Midlothian, VA 23112

Thomas B.

Job Details: 08/14/2023

Cx complaint unit is not working properly inspected unit went to remove the agitator plate screw unable to remove at all tried multiple times started to round of screw unit will need to have agitator plate broken off In order to complete repair ordering agitator plate and screw; ordrng 1 W10752187 (screw center agitator) and 1 W10902814 (Washplate)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Rockville, MD 20852

Julian H.

Job Details: 08/14/2023

CX complaint about unit leaking from ice box checked temps on arrival FC3* RC36* icebox 26* ice is made but temp is high cauisng icecubes to melt test3 airflow is weak issue with evap fan ice door not shuttign all the way back need parts; ordrng 1 W11452196 (evap fan FC) and 1 WPW10606117 (door-ice)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALW0

Near Baltimore, MD 21211

Shane M.

Job Details: 08/14/2023

cx complaint the unit isnt working proper. found wires to valve broke. wires broke at connector. ordering main harness.; ordrng 1 W11216817 (harness)

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0O

Near Charlottesville, VA 22903

Kyle A.

Job Details: 08/14/2023

Found drain pump connector not staying seated. Retainer is weak. Changed control and tested unit and unit is now as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manassas, VA 20110

Demonte S.

Job Details: 08/14/2023

Inspected the unit. Found that the Refrigerator has Ice under the Ice Bucket & Door Chute. I then checked the Door Chute and Gasket on the Door Chute. I then applied Perma Gum around the Door Chute. Installed new Ice Bin because of rust on the bottom of the Bin. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Silver Spring, MD 20901

Roberto I.

Job Details: 08/14/2023

"Wrong color gasket (white), ordering correct one W11030683 (gray).; ordrng 1 W11030683 (Rc door gasket (gray))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Annapolis, MD 21401

Emmanuel R.

Job Details: 08/14/2023

"Replaced UI and main control board, tested unit.Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Union Bridge, MD 21791

Brian R.

Job Details: 08/14/2023

cx complaint is the same with a rubber burning smell or something. said its not every load and maybe after a few loads in a row. pulled unit and no belt shavings and clutch is good and normal marks. motor a hot to touch. basket has a slight wabble. called techline again and spoke to Andrew and went over unit and checked. motor seems to be over heating. advised to replace motor. part covered and he will pay laybor. job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near ,

Michael E.

Job Details: 08/14/2023

"CX complaint: unit wont run. Tested and verified comlaint. F5E1, F5E4, F2E1error codes. Door not latching at start of cycle so cycle stops. Replaced lid latch, tested unit and it is now working properly. CX paid in full for service, labor, S&H, tax and part by CC. Job is complete"

We serviced a

WHIRLPOOL DRYER

Model MGD6500MBK1

Near Union Bridge, MD 21791

Brian R.

Job Details: 08/14/2023

replaced parts ordered and tested unit. unit now runs and heats as it should. job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Vienna, VA 22180

Simon

Job Details: 08/14/2023

CX complaints error code F9 E1 .inspected unit filter was blockect cleaned filter and drain pump tested unit .unit works as designed CX paid service call $120 .SZ

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Georgetown, DE 19947

Michael E.

Job Details: 08/14/2023

"Replaced UI as per previous diagnosis. Recalibrated, then tested unit and it is now working properly. Also i leveled the unit, it was leaning right over a half inch. Unit is now working properly. Job is complete"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Bethesda, MD 20814

Roberto I.

Job Details: 08/14/2023

"Replaced part, unit tested ok."

We serviced a

KITCHENAID MICROWAVE

Model KHMC1857BSS0

Near Camp Hill, PA 17011

Fred G.

Job Details: 08/14/2023

cx complaint units turntable is not moving. inspected unit and removed bottom pan and found 123.4vac going to turntable motor. motor will not turn and makes a lot of noise. qouted cx for repair and cx accpeted. replace turntable motor and tested unit. unit now checks good. cx paid in full

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Pittsville, MD 21850

Michael E.

Job Details: 08/14/2023

"CX complaint:L no heat. Tested and verified complaint. Unit also failed air flow test in the red with an electronic air flow tester. Heater not coming on. TCO high limit does not have continuity. Replaced TCO, tested unit and it is now working properly. I informed CX of the house air flow problem. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Montclair, VA 22025

Demonte S.

Job Details: 08/14/2023

Inspected the unit. Found that the cx is saying that the Left Door will not close until the Right Refrigerator Door is open. I advised to the cx that this is how the unit is Designed. I showed the cx how the Door Mullion has to go into the slot and that the Right Door Gasket is covering half of the slot. I advised the cx that the Right Door has to be Opened before closing the Left Door. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT571SMYF00

Near York, PA 17403

Sal R.

Job Details: 08/14/2023

CX complaint was that the FC was leaking out the door. I found that the evap drain tub was clooged / iced over. I stemaed out the ice and found the water to not drain. I then accessed the drain tube in the compressor compartment. and found a clogg in the knipple. I cleared the clogg and unit test good.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Gordonsville, VA 22942

Eric F.

Job Details: 08/14/2023

"Confirmed cx complaint unit not advanging cycles, drain pump kicking on intermittently. Found valve seized open, unit always filling causing drain pump to kick on occasionally. Replaced valve with truck stock, tested unit, unit working as designed.; ordrng 1 W11210463 (valve EF TS), used 1 W11210463 (VALVE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Fruitland, MD 21826

Michael E.

Job Details: 08/14/2023

CX complaint: unit kicks breaker every 12hrs and diffuser groans. Tested and verified complaint. On the evap i found black wire to heater pressed tight to evap coil fins. This could be the source of an arc which would trip the arc fault breaker. Called WPTL to document. Also diffuser is groaning a lot. Ordering diffuser andf evap harness. On return ask if unit continued to trip breaker. I repositioned evap harness wires which may have stopped the problem temporarily. Cannot reschedule due to AIG; ordrng 1 W11566475 (evap hatness) and 1 W11236851 (diffuser)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Unionville, VA 22567

Eric F.

Job Details: 08/14/2023

"Installed blower wheel, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALW1

Near Manassas, VA 20111

Demonte S.

Job Details: 08/14/2023

Inspected the unit. Found that the cx is saying that the Dishwasher will not start because they can't close the Door. Checked the feet to the unit. Found that the installer broke the left foot and put screws through the foot. Unit will need both feet so we can level the unit and the will close to allow the unit to run. ( Any questions please check Sd Pictures.) ; ordrng 2 W11561254 (LEVLER-LEG)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Haymarket, VA 20169

Ezra M.

Job Details: 08/14/2023

retrieved data logger

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Williamsburg, VA 23185

Orbie

Job Details: 08/14/2023

"cx complaint rust on front of unit. verified complaint. upon pulling new door out of box, door dinged. advised cx we will contact him when we get part in stock. also ordering seal as well.; ordrng 1 w11461688 (panel) and 1 W11664713 (seal)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Lovettsville, VA 20180

Ricky E.

Job Details: 08/14/2023

"customer stated that the unit had stiopped heating. verified issue and fnd detatched connectionat the operating t-stat... secured connection, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW05

Near Locust Grove, VA 22508

Eric F.

Job Details: 08/14/2023

"Cx does not have water connected to unit, is waiting on plumber to come replace a fitting that allows water to be turned on. No way to test unit. Advised cx to call back when water is restored. Based on cx description it sounds possible that a valve is staying open, requested that once cx has water pressure restored to take a video of the flow and send it to us.; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Gettysburg, PA 17325

Bernard M.

Job Details: 08/14/2023

"Cx complaint unit doesn't ignite in the oven. All burners ignite and are adjustable. Accessed the igniter and found reading of OL on multi-meter. Replaced igniter using pre-id parts, restored power and the oven ignited and began to heat. Unit checks good"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Marriottsville, MD 21104

Marc M.

Job Details: 08/14/2023

"cx complaint unit seems to have regressed right back to where the hinges do not fully engaged the interlocks under their own force. if unit is shut by hand the door does close effectively. tried several adjustments within the unit but could not improve door closure. unfortunately as well, during the disassembling process neccessary to access the left side panels and hinges, the connector at the ui severed and is damaged at a solder point. the unit will need to be replaced as well, which is cbe. ordering parts.; ordrng 1 WPW10128850 (arm 1yr prior) and 2 W10874474 (hinge-door)s and 1 W11093254 (panl-cntrl)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS1

Near Gettysburg, PA 17325

Bernard M.

Job Details: 08/14/2023

"Cx complaint unit makes popping sound when opening door. Inspected and found the middle 3/16 screw for lower door seal not tight. Removed seal for and found it slightly bent. Clipped and secured all screws to seal and it made popping noise on the left side. The seal is getting stuck from on tub. Ordering seal, once available, contact cx to reschedule; ordrng 1 W10909089 (lower door seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Midlothian, VA 23112

Thomas B.

Job Details: 08/14/2023

Cx complaint no water from dispenser inspected suspected water tank frozen while thawing cx stated he just replaced the filter recently removed filter water returned put back in filter water stopped working cx had another filter inserted that filter and water runs Normally filter issue unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near New Oxford, PA 17350

Bernard M.

Job Details: 08/14/2023

"Replaced thermistor, restored power and fan ran providing air in the RC and evap began to develop frost pattern. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Justin W.

Job Details: 08/14/2023

cx complaint water dripping from dispenser and ice getting caught in chute. checked unit to find temps at 35 rc and -3 fc. called techline spoke to John. advised to order a connector to address dripping from dispenser. techline advised to have cx push ice pedal down completely to prevent ice getting stuck in chute.; ordrng 1 8201815 (connector)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bowie, MD 20721

Shawn D.

Job Details: 08/14/2023

replaced contaniner and tested unit is good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KSF26C6XYY04

Near Crownsville, MD 21032

Emmanuel R.

Job Details: 08/14/2023

"Cs unit stopped cooling, temps started getting warm then started cooling again . Confirmed complaint, Found temps in Fc 12 degrees , compressor hot to the touch and overload device is being tripped. Unit is pulling 972 watts 3.5amps right before overload trips. It did that twice back to back before it started running normally but veri noisy. Compressor is failing, ordering compressor parts covered. Customer owes $365.00 on return visit. Collected $120 for svc call.; ordrng 1 WPW10143759 (drier) and 1 WPW10466675 (compressor) and 1 WP978025 (process stub)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ0

Near Newport News, VA 23602

Orbie

Job Details: 08/14/2023

cx complaint unit will randomly pop F2E1. checked unit found key getting stuck. unit needs door w/ facia control. quoted cx $465.81 for repair. cx agreed and paid $465.81 owing $110.00 for labor on return visit. advised cx as soon as we have door we will call.; ordrng 1 W11188093 (door/mw)

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf767sdhz03

Near Catonsville, MD 21228

Marc M.

Job Details: 08/14/2023

confirmed diagnosis prior to replacing parts. checked temps in FC and found between 16-17 degrees with thermal coulper. checked RC and found 40-41 degrees with thermal coupler. observed evap not fully flooding with frost pattern. attached guages and checked internal system pressures. found 15 inch vacuum on low side and 95 psi on high side. contacted techling to review findings. with rear cover off while on hold with techline pressures ascended to 8 inch vacuum on low side and 125psi on high side. checked amp reading and found .97-.99. unplugged unit asnd checked for pressure equalization. found pressures equalized to about 8psi on both sides. techline requested the system be filled with 140 psi of nitrogen and held for leak test.; ordrng 1 W11109499 (drier-tube) and 1 W11506635 (coupler) and 1 W11598434 (evap) and 1 W11574734 (compressor) and 1 nitrogen (Nitrogen)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Bowie, MD 20721

Shawn D.

Job Details: 08/14/2023

arrived to unit barley working fridge is 55 freezer is 60 fridge evaporator frozen over. took freezer apart replaced fan put freezer section back together replaced both ui controls then took fridge apart cleared all ice and told cx to give it 24 hours to cool down. unit is good to go

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Baltimore, MD 21217

Shane M.

Job Details: 08/14/2023

installed hose. unit working properly.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFM01

Near Sykesville, MD 21784

Marc M.

Job Details: 08/14/2023

"cx complaint unit not cooling. inspected unit and found unplugged. plugged unit in and ran for several minutes. unit generated no frost pattern at evap and compressor ran (as did condenser fan) but amp draw was about .58-.59. unit has leak in system. cx was budget minded so i offered the solution of replacing strictely the evap and drier and porting the process stub of the compressor, but even at that rate the cx woudl rather not proceed. collected only for service call."

We serviced a

KITCHENAID REFRIGERATOR

Model KSBS25INBL01

Near Pylesville, MD 21132

Neil H.

Job Details: 08/14/2023

CX COMPLAINT THE I/M NOT WORKING FOUND THE I/M GETTING 120VAC AND NO MOVEMENT ORDERING NEW I/M $396.90 COLLECTED CX PAID IN FULL; ordrng 1 2198597 (icemaker assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21213

Alexander D.

Job Details: 08/14/2023

"cx complaint unit not dispensing water and not making ice. inspected unit and verified complaint. same without filter in. water supply is good. ordering valve and filter housing, in stock. scheduled return visit for 8/23; ordrng 1 W11546685 (valve) and 1 W11162042 (filter housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM12

Near Arlington, VA 22201

Christian C.

Job Details: 08/14/2023

Installed IM and drain tube. Tested IM. Ran test 57 no issues. Test 56 E0. Test 45 IM filled.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Westminster, MD 21158

Brian R.

Job Details: 08/14/2023

cx complaint is with a burning smelland unit not running. found code F7E4 Basket Re-engagement Failure F5E4.Lid Lock opened between cycles. ran DLMS cycle and checked unit. found stator and all mags covered in oil. gear case is leaking. lid lock and drain pump checks while testing. we over unit with cx as its O-O-W. cx will pay service and not happy and wants to call MayTag. quote given; ordrng 1 W11449841 (Gearcase 263.77) and 1 W10915700 (Stator Motor) and 1 W10754448 (Clutch 91.99) and 1 W10734521 (Clutch 19.94) and 1 W10915701 (Motor Rotor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Monrovia, MD 21770

Ricardo S.

Job Details: 08/14/2023

"Replaced heater and thermistor, reset power, ran test mode, d efrost works fine"

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Wellsville, PA 17365

Sal R.

Job Details: 08/14/2023

"CX complai t is that the unit is not powering on. I found thta the control and the outlet have the propper 120V's to opperate, but the console will not power on. I quoted CX for the cost of repair. CX informed me that she is going to replace the unit. I collected $120.00 for service charges via check."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Williamsburg, VA 23188

Orbie

Job Details: 08/14/2023

"cx complaint unit shutting off still. checked unit found frost at FC evap and moisture at horizontal mullion, called techline spoke with Chris to document. advised to order evap fan motor but advise cx not 100% guarantee will fix unit.; ordrng 1 W11249952 (motor-evap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Haymarket, VA 20169

Ezra M.

Job Details: 08/14/2023

"replaced compressor, vacuumed sys, pressure held. filled with r600a, verified good pressures and stable amp draw. unit working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Waverly, VA 23890

Lucas R.

Job Details: 08/14/2023

"replaced thermostat assembly, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Virginia Beach, VA 23452

Justin W.

Job Details: 08/14/2023

cx complaint unit not cooling properly. checked unit to find temps at 42 rc and between 28-34 fc compartments. found incomplete frost pattern. ordering ss repair to fix unit.; ordrng 1 W11455472 (compressor) and 1 W11455370 (evap) and 1 WPW10143759 (drier) and 1 W11506635 (coupler)

We serviced a

WHIRLPOOL RANGE

Model WFE535SOLZ2

Near Williamsburg, VA 23188

Orbie

Job Details: 08/14/2023

"cx complaint unit missing brackets. cx stated unit is missing anti tilt bracket, informed cx we do not install those brackets."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Waynesboro, VA 22980

Danny R.

Job Details: 08/14/2023

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Wakefield, VA 23888

Lucas R.

Job Details: 08/14/2023

"replaced heater harness, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Westminster, MD 21158

Brian R.

Job Details: 08/14/2023

cx comlpaint is water out door is still not as cold as it should. took temp readings of 0 in freezer 30 in upper fridge 41 on lower section. tested and checked unot. found everything on top shelf pushed to back wall and other shelves at least 1/2 packed on back wall and cold air cant drop like it should. unit has cold water coil lines behind shelves. went over unit again and the air flow and air needs to drop to get the coil cold an coil water hose only holds so much cold water and when unit refills its going to be warmer the more water they get. wont be hot but will be whatever temp comes to home and unit. evap clear and no temp sensors on the sides. also this filter is under unit with all the warm air that blow around. went over unit and shelves and water valume with her. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Williamsburg, VA 23188

Orbie

Job Details: 08/14/2023

"cx complaint unit not draining. checked unit found F8E1, no issues with drain pump in manual test mode. found cold water valve faulty. replaced water valve, tested unit. working as designed."

We serviced a

AMANA RANGE

Model ACR4303MFS7

Near York, PA 17408

Sal R.

Job Details: 08/14/2023

"Per the previouse tech, I was able to access and replace all aprts. I then tested the unit and found it to be opperating as designed. Unit test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Virginia Beach, VA 23464

Justin W.

Job Details: 08/14/2023

cx complaint dishwasher not drying. upon arrival dishes in dishwasher appeared dry besides 2 pans. cx confirmed hot water coming from faucet prior to starting machine. cx using rinse aide. adjusted rinse aide setting to a5 tested unit working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model PSEUDO-0014341

Near Silver Spring, MD 20910

Brian F.

Job Details: 08/14/2023

"Cx states unit was giving F2E2, now won't power on at all, tested and confirmed. Unit missing m/s sticker, pre id parts don't match whats in unit, unit is only getting 3.5VAC from wall. Recommended cx call electrician to repair circuit, advised they need m/s info if we return."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Lanexa, VA 23089

Orbie

Job Details: 08/14/2023

"cx complaint unit adjuster not sliding. found worn adjuster, replaced adjuster. tested unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Arlington, VA 22204

Christian C.

Job Details: 08/14/2023

Installed thermostat and handle. Set temps to recommended.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Woodbridge, VA 22193

Demonte S.

Job Details: 08/14/2023

Inspected the unit. Found that the cx is saying there is wet clothes at the end of the cycle. Ran Service Diagnostics on the unit. Error codes are F0E4 - High Water Temperature. Cleared error code from the unit. Ran Service Test on the unit. Unit is not agitating properly. Checked the Gearcase section. Gearcase oil is all over the Gearcase shield. Unit will need a new Gearcase = W11454372. Cx paid for the Service Call Only by Card. If the cx calls back order the Gearcase. Don't go without parts.

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Hampton, VA 23666

Lucas R.

Job Details: 08/14/2023

"cx complaint door ot closing properly, checked unit found hinge failing, quoted cx part WPW10208415 hinge $109.00, shipping $15.00, tax $6.54, total $360.54, cx unsure if repair or replace at this time."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Leesburg, VA 20148

Richard B.

Job Details: 08/14/2023

"CX complant. Microwave dosent work. Prior diagnosis found unit needs a magnatron. When inspecteing part , Mounting tab was bent , Plug recptical was bent an plug tabs bent . Bent parts back straight , SD pics and tried damaged part since CX has been without a unit for so long. Microwave heating as designed. Job completed. RB"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Stephens City, VA 22655

Daniel J.

Job Details: 08/14/2023

removed microwave and repalced outter shell and than reinstalled microwave and set time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Virginia Beach, VA 23464

Justin W.

Job Details: 08/14/2023

cx complaint condensation on mullion. upon arrival temps are 40 rc and 0.4 fc. no moisture on mullion. fans working properly. gaskets are sealing properly. advised cx if it happens again to take picture or video then call us back. unit currently working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Chesapeake, VA 23323

Zachery R.

Job Details: 08/14/2023

"cx complaint temps slightly too warm, checked unit, rc at 42 degress, fc at -1 degrees, deli ui measuring 0vdc, acu reading 13vdc, come to find defective deli harness, quoted cx, cx unsure for repair atm, unplugged ui, advised cx to monitor unit."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Virginia Beach, VA 23464

Justin W.

Job Details: 08/14/2023

cx complaint unit started to fail 2 months into owning unit. cx states unit will go back into the fill in middle of wash and then try to spin. checked unit to find no error codes. drain hose installed correctly and zip tied. supply lines correct. water pressure good. performed dlms calibration and component activation all tested passed. advised on proper detergent use and loading. unit currently working as designed unable to replicate cx complaint.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Annapolis, MD 21409

Emmanuel R.

Job Details: 08/14/2023

"I removed the old compressor when I reliazed the new compressor has the discharge and suction line reversed and its a bit bigger , Needs Suction line extension line part# W10463542 for this compressor to fit. Technical Service Pointer. French Door Bottom Mount Refrigerators compressor change. Parts isnt availible , ordering suction line extension. Cusotmer calling WP .; ordrng 1 W10463542 (tube)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Virginia Beach, VA 23456

Branden R.

Job Details: 08/14/2023

came out and replace all parts needed for repair on unit . tested and unit is now running as designed . all temps checked good and all major componets are now running as designed .

We serviced a

JENNAIR RANGE

Model JDS1450DS0

Near Washington, DC 20008

Sherwood

Job Details: 08/14/2023

cx complaint not heating all the way up. arrived installed parts and problems still happening called tL tested voltage to control board and found that voltage reading was not correct during back. also valve did not fix issue either. TL advised ordering orficcie and orfice holder.; ordrng 1 W11099813 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Chesapeake, VA 23322

Branden R.

Job Details: 08/14/2023

cx complaint unit not making ice or dispencing water checked unit and found bad inlet valve on unit . replaced and tested unit is now running as designed .

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Silver Spring, MD 20904

Roberto I.

Job Details: 08/14/2023

"CX complaint no ice.Attempted to cycle the icemaker, but it didn't move at all. Confirmed 120V supplied to the icemaker. Ordering icemaker W11510803; ordrng 1 W11510803 (icemaker kit)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Linthicum Heights, MD 21090

Alexander D.

Job Details: 08/14/2023

"cx complaint unit out of level, leaning to the left and rc door keeps closing on him. inspected unit and verified complaint. door closing on him because unit is leaning to the left. installer did at least adjust feet to make it stable. found if i change level at all then unit starts wobbling because floor is out of level. advised cx to get block of wood under left side. unit is operating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Falls Church, VA 22042

Christian C.

Job Details: 08/14/2023

Cx complaint unit is leaking. Inspected unit found drain clogged. Cleared drain. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gambrills, MD 21054

Israel R.

Job Details: 08/14/2023

"Customer complaint unit is leaking. I tested the unit and found the unit is overfrosting the return line. Unit may be overcharge or something is happening with seal system. Schedule for seal system.; rqstng P&A on 1 W11109499 (drier-tube), ordrng 1 W11504433 (Coupler) and 1 W11504447 (Coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Haymarket, VA 20169

Ezra M.

Job Details: 08/14/2023

"replaced diffuser, chute and coupli, tested, working properly"

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/14/2023

"cx complaint not turning but heating, found belt broken, idler sticky, replaced idler pulley and belt from truck stock, tested all ops ok, collected $296.52; ordrng 1 W10837240 (idler pulley) and 1 WPW10131172 (belt)"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Kearneysville, WV 25430

Daniel J.

Job Details: 08/14/2023

replaced gear case valves and stator tested checked for leaks no adnormal noises when in spin

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Derwood, MD 20855

Julian H.

Job Details: 08/14/2023

UNIT WITHIN 30 DAYS found a cracked console need parts; ordrng 1 W11095591 (console)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Stafford, VA 22554

Robert W.

Job Details: 08/14/2023

"CX Complaint is the unit wont start. Inspected unit and found error F7E1 Ran diag and found the Cap has failed and isnt allowing motor to operate, Replaced Cap from VS and tested unit is working properly.; ordrng 1 W11395618 (Capacitor), used 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Yorktown, VA 23692

Lucas R.

Job Details: 08/14/2023

"cx complaint no operation, cheked unit found console seprating moisture entering u.i, u.i not accepting selections.; ordrng 1 W11660284 (console) and 1 W11632709 (u.i)"

We serviced a

MAYTAG OVEN

Model MGT8800FZ00

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/14/2023

Replaced Control and valve tested unit is working properly

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Yorktown, VA 23693

Lucas R.

Job Details: 08/14/2023

"cx complaint unit not starting cycle, checked unit found f7e1 code, unit shutting down during spin, motor cap good at 50 uf, found motor windings OOR at 25-30 ohms, ordering motor for repair.; ordrng 1 W11283592 (motor-drve)"

We serviced a

KITCHENAID OVEN

Model KBMC147HSS0

Near Sterling, VA 20165

Richard B.

Job Details: 08/14/2023

"CX complant. Oven dosent work and microwave dosent work. Insopected unit and would need two techs to pull out of cabinet. Console for oven completely darl , NLA , microwave not functiolning, Microcomputer NLA . Job completed, RB; ordrng 1 4453167 (mirocomputer NLA) and 1 4453163 (computer)"

We serviced a

KITCHENAID RANGE

Model KSGB900ESS4

Near Severna Park, MD 21146

Israel R.

Job Details: 08/14/2023

Customer complaint unit is still flipping the breaker. I foujnd the unit is flipping the GFI everytime. I disconnected the unit tested power and found 120. I took the back panel off and nothing everything was good. I did not see anything shorting. I put the unit back together and the unit is not shorting the GFI anymore. Something may have be grounding the unit in the back panel unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Bethesda, MD

Roberto I.

Job Details: 08/14/2023

"Cx compaint washer keeps leaking in the drip pan.Removed bollw clamp again, I was unable to see and sign af water leak. we needs to come back with 2nd tech, remove, stacked dryer, top and beck cover qnd start a heavy duty cycle with a full load in order to properly test the unit. Called office and rescheduled with 2nd tech for the day 8/17/23; ordrng 1 2nd tech"

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