Service History 305 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Ijamsville, Maryland 21754

Ricardo S.

Job Details: 08/14/2023

Replaced part.. unit tested and working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Henderson, Maryland 21640

Taylor F.

Job Details: 08/14/2023

"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. On arrival found unit had no refrigerant in system. Pressure tested unit and found the leak coming from the pre cool line. Replaced line and compressor and drier from previous diagnosis. Had to use couplers from VS. Vacumed unit down and refilled with 4.50oz of 134A. Unit is now working as designed. Ordering to replenish VS. Job is complete.; ordrng 2 W11506635 (COUPLER TF VAN STOCK)s, used 2 W11506635 (COUPLER TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Dover, Delaware 19904

Taylor F.

Job Details: 08/14/2023

"Cx complaint is unit making a grinding noise. Tested inspected and verifed complaint. Replaced motor, blower wheel and repair kit from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01 IT

Near Hopewell, Virginia 23860

Joseph D.

Job Details: 08/14/2023

"Replaced UI, unit with faulty led harness and module must return with proper led. ; ordrng 1 W11205082 (Led 3x) and 3 W11462342 (Led module)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Washington, District of Columbia 20002

Leon

Job Details: 08/14/2023

replaced dishwasher sump. tested unit is now working as designed. good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Bowie, Maryland 20715

Israel R.

Job Details: 08/14/2023

Got to the unit and the new gasket on the box are grey and on part list on service matter says this is black. Called trade partnes and they said that this is the part number for black gasket. Sent me to AIG custoer service. AIG did a research and she said we need to get with dist. because they sent it wrong. But the part number is for the black color gaskets. Reordering gaskets and they will need to be black.; ordrng 2 W10917312 (Gasket(MR check))s

We serviced a

KITCHENAID OVEN

Model KDRS467VSS05

Near Dayton, Maryland 21036

Robert L.

Job Details: 08/14/2023

"cx complaint cooktop not lighting, found unit out, all ignitors spark but no gas, after 30 seconds got right rear to light then went out as if no gas supply, traced line out side to empty LP tank, cx had underground tank for water heater and dryer, cx to contact propane company collected $120 MC"

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Clarksburg, Maryland 20871

Ricardo S.

Job Details: 08/14/2023

"Cx complains that the unit still having the same error code, af .. ran test mode found an error code f3e3 and f4e3 air flow and themristor problem, the other company replaced the themristor, all fuses and heater cks ok, ran nurmal cycle and unti works fine for 5 min then AF error.. air flow problem.. cx need to cks the dryer vent"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Boyds, Maryland 20841

Ricardo S.

Job Details: 08/14/2023

Replaced parts.. unit tested .. water level and pressure cks ok

We serviced a

MAYTAG WASHER

Model Mvwx655dw2

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 08/14/2023

"cx complaint unit not spinning when clothes in basket. checked unit, come to find large amount ofoil leaking from bearigns, quoted cx, cx unsure for repair atm, called office and collected $120 service fee, advised ticket open for 30 days."

We serviced a

AMANA DRYER

Model NGD5800HW0

Near Baltimore, Maryland 21209

Shane M.

Job Details: 08/14/2023

cx complaint the unit making loud noises. could confirmed. took unit apart. found blower wheel smacking on cover. fix this issue. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Colonial Heights, Virginia 23834

Joseph D.

Job Details: 08/14/2023

replaced failed freezer LED and unit illuminating properly. No other issues noted

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Bel Air, Maryland 21014

Neil H.

Job Details: 08/14/2023

REPLACED THE SUMP UNIT TESTED GOOD.

We serviced a

KITCHENAID RANGE

Model KFGG500ESS2

Near York Springs, Pennsylvania 17372

Andrew S.

Job Details: 08/14/2023

Cx complaint is that the front burners are not igniting properly. Upon arrival I found that the igniters are arcing but not always able to ignite the flame. I found that the LF igniter was loose in the burner head. I was able to access the igniter and secure it. I also removed some build up from around the igniters. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

JENN-AIR RANGE

Model JGCP436HL00

Near McLean, Virginia 22101

Christian C.

Job Details: 08/14/2023

Inspected unit getting reading of gas from all burners. No regulator installed on unit. Called techline. Advised to installed regulator. Called safety. Trim is the same length as old one. Advised cx. Ordering regulator.; ordrng 1 W11106948 (regulator)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Dayton, Maryland 21036

Robert L.

Job Details: 08/14/2023

"upon arrival pulled unit out half way and found , mounting rails not installed by installer, see TSP W11639932 Rev B, ordering brackets and rails; ordrng 1 W11312201 (trim) and 2 W10420960 (spacer)s and 1 W11394925 (hardware)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302EBL01

Near Washington, District of Columbia 20011

Shawn D.

Job Details: 08/14/2023

"cx complaint unti started working for a couple hours then got warm again inside. inspected unit an both section room temp compressor runnig but sounds like something is loose in compressor. pressures are 28inch vacume and 5 on high side, opened system and had no freon in it. checked over unit with uv light and could not find any uv dye. filled unit with nitrogen and i could not find a leak. called techline spoke to joe infomred him whats going on and what i did and he said it sounds like we have a leak we cant fix. he said we could isolate the system and confirm but fridge is out of warrenty. when i removed nitrogen uv dye came out so i no thats working leak is in the box. infomred cx i cant fix fridge we have leak in the box and cx understands"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUR35X24HZ00

Near Ashburn, Virginia 20148

Ezra M.

Job Details: 08/14/2023

"no cool. found dye on evaporator. called techline, spoke with liam, evaporator leaking, and is not a replaceable part. unit not repairable"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Beltsville, Maryland 20705

Israel R.

Job Details: 08/14/2023

"Customer complaint timer is not moving and the knob keeps falling off. I tested the knob and the knob is spinning on the timer. I pulled knob out and noting is warping inside. I tride moving the timer with pliers and is not moving. The timer is jammed. The timer got jammed and the customer turned the knob the knob got rounded. Unit will need the timer, knob and clip.; ordrng 1 W11685947 (Timer) and 1 W11675852 (knob) and 1 WP688805 (clip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Sykesville, Maryland 21784

Brian R.

Job Details: 08/14/2023

cx complaint is with temps and going way up and then to cold and freezing things in fridge. she had a long list of times and temps unit was going through day to day. unit is running and cooling. tested and checked unit. took temp readings of 3 in freezer 34 in fridge. replaced control box and reset temps and advised cx to give unit the next 24-48 hours and see how unit does now. job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Gettysburg, Pennsylvania 17325

Drew B.

Job Details: 08/14/2023

replaced nsd tested and no signs of leksing with top off and running test 12

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 08/14/2023

came out and replace parts on unit . tested and unit is now running as designed .

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Alexandria, Virginia 22314

Lloyd B.

Job Details: 08/14/2023

Cx complained the unit made noise. Inspected the unit and found the condensor was rubbing on the cardboard. Put insulation between the 2 and there is no longer any noise. Job complete

We serviced a

KITCHENAID HOOD

Model KXU8030YSS0

Near Alexandria, Virginia 22301

Lloyd B.

Job Details: 08/14/2023

Cx complained the motor did not work. Installed new motor and control and tested and it now works as designed. Unit needs new led's. Please ship part to cx. no tech needed. Job complete; ordrng 2 WPW10291579 (bulbs)s

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Sterling, Virginia 20164

Jason A.

Job Details: 08/14/2023

CX complaint OVEN temps either too hot or cold. Recently CX baked cashews the same recipe shes had many years & it came out burnt.See SDpics of burnt cashews. Replaced main harness & bake element. Zero out calibration value. & preheat Temp measurements started out ok but then the low & hi readings kept getting lower. Last lowest 320. And with 5hi &5low. avg = 339. Called techline. Per techline I was advised unit was working as designed! so I shouldnt have ordered any replacement parts. Yet oven has heating issues whether burning or the CX having to stop & start a cycle just so they can cook properly. Techline advised CX call customer relations as they are sending the unit & report for review > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gettysburg, Pennsylvania 17325

Drew B.

Job Details: 08/14/2023

replaced both parts and tested unit functions working and checks.. good functions

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW2

Near Lebanon, Pennsylvania 17042

Fred G.

Job Details: 08/14/2023

"cx complaint unit was in a spin cycle and cycle was almost finished and the got super off balanced and then spin basket started hitting the sides of unit and top flew off and hit the cx. inspected unit and entered daig and found f0e5, f2e1, f5e2, f5e3. i found unit would not stay on. console would keep shutting off. I tried to run a manual spin but could not get to that point. unit keeps throwing code f5e2. spinning basket by hand it spins fine with no issues. I found cabinet got bent when units spin basket hit both sides. I found tub ring is faulty. unit would also need control, console, lid lock. called safety they are to reach out to cx to come up with a solution."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS00

Near Washington, District of Columbia 20016

Sherwood

Job Details: 08/14/2023

cx complaint water dispenser is very loud. and water comes out slow. arrived and found water dispensing slowing but and making a loud noise. i removed filter shook some water out resinstalled and water was dispensing fine for atleast 6cups of water then noise returns. ordering filter head.; ordrng 1 W11482384 (filter head)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Washington, District of Columbia 20002

Leon

Job Details: 08/14/2023

cx complaint feezer door dented. confirmed issue ordering new black freezer door; ordrng 1 LW11026364 (freezer door (black))

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs315sdhw06

Near Milton, Delaware 19968

Michael E.

Job Details: 08/14/2023

"CX complaint: no cool. Tetsed and verified complaint. Documented evap in pics, only incoming line has frost, no frost on coils. Per TF, Orderting compressor, evap, precooler, coupler, dye drier, 3 count and SS tech needed. Cannot reschedule due to SS tech and 3 count needed.; ordrng 1 W11644054 (precool line) and 1 W11580057 (compressor) and 1 W11546692 (evaporator) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

MAYTAG WASHER

Model WTW5010LW0

Near Fredericksburg, Virginia 22405

Robert W.

Job Details: 08/14/2023

"CX Complaint is the unit isnt starting. Inspected unit and found lid lock error flashing ran diag and found the lidlock not locking just clicking found the lid lock has failed, Ordering Lid lock; ordrng 1 W11513248 (Lid lock)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Laurel, Maryland 20724

Israel R.

Job Details: 08/14/2023

Customer complaint unit is not making ice. I found the ice bin empty. I ran test 97 and the ice maker is harveting and filling. I ran test 59 no ice box fan. I pulled FC evap cover found loose connection to the harness. I reseated the connector and now the fans are turning on. Unit is back to normal operations. This unit may need boards if they call back.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 08/14/2023

Was able to access unit and replace parts. Tested unit and checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Manassas, Virginia 20109

Demonte S.

Job Details: 08/14/2023

Inspected the unit. Found that the cx is saying that the Refrigerator L.e.d. Light in the Refrigerator Section is not bright. Checked the L.e.d. Light. I'm getting 13.2 Dc Volts. Some of the L.e.d. lights are not illuminating. Unit will need the L.e.d. Light Board. ( Any questions please check Sd Pictures.) ; ordrng 1 W11527432 (Whirlpool Refrigerator LED Light Module)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Severn, Maryland 21144

Israel R.

Job Details: 08/14/2023

Got to the house and the part in the box is not the part that is needed. They send a white platic piece and it should be the wave guide. Rerodering the part that is needed. Call customer when part is available.; ordrng 1 W11193296 (covr-inlet(MR check))

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ00

Near Alexandria, Virginia 22314

Lloyd B.

Job Details: 08/14/2023

Cx complained the unit did not make ice. Inspected the unit and found that there is no water going into the reservoir. Unit needs new water valve. Cx declined service. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Bethesda, Maryland 20817

Justin S.

Job Details: 08/14/2023

CX complaint not cooling - both sections. * When arrived 8 degrees in freezer and 36 degrees frig. Refrigator is set 36 and freezer was set to 0. Pressures equalized quickly to 18 psi. Compressor is pulling .65 Amps Low side pressure -10psi and high side 100psi. only 2 rungs of frost on the evaporator frosting. UV filter was in and no signs of Dye was seen using blackight. or bubbles. called tech support and spoke with an andrew. under review.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Vienna, Virginia 22181

Simon

Job Details: 08/14/2023

CX complaints dryer wont start.inspected unit running factory cycle no error code found custmer mentioned that when they use time dry unit after certian period of time off and after while started checks voltage L1 L2 and ground .ordered control panel .SZ; ordrng 1 W11618917 (CONTROL BOARD)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHW02

Near Eldersburg, Maryland 21784

Marc M.

Job Details: 08/14/2023

installed parts and tested unit. unti now checks good

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Reisterstown, Maryland 21136

Dustin F.

Job Details: 08/14/2023

"CX complaint: unit makes loud noises and bangs during spin cycle and aggitate.Inspected unit, confirmed CX complaint. Found ALOT of play in gearcase and in tub. when i went to remove washplate i found it ceased. ORdering New washplate and gearcase for return visit. suspect hub is bad as well. but need to destroy washplate to get to it.; ordrng 1 W10752283 (washplate) and 1 W11454734 (gearcase)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Bel Air, Maryland 21015

Neil H.

Job Details: 08/14/2023

WASHER WAS STUCK ON WAS I CANCELLED AND RECALB WASHER UNIT TESTED GOOD

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Littlestown, Pennsylvania 17340

Drew B.

Job Details: 08/14/2023

cx complaint that unit is not allwing water in and the screens are cleared i foudn the valve to have issues with the solinoid not opening cto allow hot through. ordering valve and control in stock call to rechd when approved through lowes.; ordrng 1 W11165546 (vakve) and 1 W11417461 (acu)

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Littlestown, Pennsylvania 17340

Drew B.

Job Details: 08/14/2023

replaed all parts tested unit no noise and operates checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Zion Crossroads, Virginia 22942

Kyle A.

Job Details: 08/14/2023

"Installed new pump and tested unit, and unit is now as designed"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Severn, Maryland 21144

Israel R.

Job Details: 08/14/2023

Customer complaint unit is not locking the door. I tested the unit and found the unit is not locking. I inspected the lock and the striker is good. The latch is no locking and is full of detergent. I tried clean it but is bad. Unit needs new latch. Replace latch and tested. Unit is back to normal operations. Collected in full. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Alexandria, Virginia 22310

Lloyd B.

Job Details: 08/14/2023

Cx complained the unit did not drain. Inspected the unit and found water in the drum. There is a blockage in the disposal.. Removed blockage and tested and it now drains. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Manassas, Virginia 20109

Demonte S.

Job Details: 08/14/2023

Inspected the unit. Found that the cx is saying that Water is leaking on to the floor from the Freezer Section. Checked the Freezer Section. Found that the Drain hole is clogged. Removed all Ice. Water will not Drain. I then checked the Drain Tube. Drain Tube is clogged with Ice & Metal. Installed new Drain Tube. Tested the unit. Unit is draining properly. No leaks. Unit is working as Designed. ( Cx has Freezer Door Damage - Dent & Inner Liner is cracked at the left lower Screw. I advised the cx of these damages. Cx said they bought the unit like this at a discounted rate. )

We serviced a

KITCHENAID REFRIGERATOR

Model krfc300ess08

Near Zion Crossroads, Virginia 22942

Kyle A.

Job Details: 08/14/2023

Installed gasket and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Dover, Delaware 19904

Taylor F.

Job Details: 08/14/2023

"Cx complaint is unit making a squeeling noise. Tested inspected and verifed complaint. Found the capacitor had leaked oil all over the belt causing the belt and splutch to be defective. Replaced belt, splutch and capacitor and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, Virginia 22310

Lloyd B.

Job Details: 08/14/2023

Cx complained the unit did not cool. Melted the ice and installed new heater and the unit shall defrost. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Columbia, Maryland 21044

Brian F.

Job Details: 08/14/2023

"Cx states water leaking from RC, inspected and confirmed. Found drain pan bowed, also saw pantry UI was out, found it unplugged from door, checked harness, found wires cut. Ordering pantry harness, will install drain pan kit during harness install.; ordrng 1 W11170612 (harns-wire)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Alexandria, Virginia 22309

Lloyd B.

Job Details: 08/14/2023

"Cx complained the unit leaked. Removed cover and inspected the unit and found that the sump assy install was simply beautiful and did not leak. Cx said they saw a drip from the door. After watching the unit run for 13 min, the unit never leaked. Again, the install of the sump was simply magnificent! Explained how to load and soap use. Job complete"

We serviced a

KITCHENAID MICROWAVE

Model Koce500ess09

Near Arlington, Virginia 22207

Christian C.

Job Details: 08/14/2023

"Cx complaint of an F1E5 inverter error. Inspected unit found F1E5 inverter error. Mag testing good. No arching found on waveguide. Tested MW and oven both are heating. If cx calls back order W11325604-inverter, W11346197-magnetron, and W11325786-control. Cx paid for service call."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS25XVMS10

Near Reisterstown, Maryland 21136

Dustin F.

Job Details: 08/14/2023

"CX complaint: unit wont coolInspected unit, confirmed CX complaint. Found COndenser fan and Compressor turning on and off over and over and could hear main control clicking on and off over and over. checked and confirmed voltage dropping and comming back. replaced main control and programmed control with code 1813 per serial plate and tested unit. unit now works as intended. Cx paid in full with CC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Winchester, Virginia 22602

Daniel J.

Job Details: 08/14/2023

fridge compplaint of noise/vibration unable to enter diag with lowest setting selected and hold door switch set to max cool to force compressor on slight whine from compressor condenser fan solid not moving when in spin noise making customer sick might return to costco not sure if he wants a brand new repaired unit; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (condenser side high) and 1 W11506619 (coupler) and 1 WPW10143759 (dryer)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Clarksville, Maryland 21029

Brian F.

Job Details: 08/14/2023

"Installed drain pump, ran auto test cycle and tested drain manually, water now draining. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ0

Near Clarksville, Maryland 21029

Robert L.

Job Details: 08/14/2023

"cx complaint door falls to fast, found right hinge spring out of hook, reassembled hinges, relocated insulation, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Owings Mills, Maryland 21117

Dustin F.

Job Details: 08/14/2023

"Upon Arrival, CX informed me they had further issues since last visit and wanted me to confirm. ran test cycles and tested suspension. everything seemed good. unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Lebanon, Pennsylvania 17042

Fred G.

Job Details: 08/14/2023

cx complaint units under light stays on and fan flows the wrong direction. inspected unit and found triac on control is faulty not allowing light to turn off. I found bulb is also faulty due to not allowing it to cool and turn off. I also found blower fan is in the wrong direction and needs turned to blow forward. unit will need a 2 tech to lower it. once part is in please reach out to cx and set up a return visit.; ordrng 1 W11545876 (control)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Centreville, Virginia 20120

Demonte S.

Job Details: 08/14/2023

Inspected the unit. Found that the cx is saying that the Dishwasher has Water in the bottom of the Tub after using it. Ran Service Diagnostics on the unit. No error codes F-E-. I then asked the cx if they are using Rinse Aid. Cx isn't using Rinse Aid. I advised the cx that they will need to use Rinse Aid to Dry Dishes. I also advised the cx to use a normal wash not just a quick wash cycle. ( This is a use and Care Call I advised that they only get one of these calls.) Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Ashburn, Virginia 20148

Ezra M.

Job Details: 08/14/2023

"no ice. ice maker cycled and filled. ice box fan working. fc evap fan not operating. verified voltage of p14, pins 6 and 7, 14.2 vdc. p14 pins 1 and 2, 11.2 vdc. verified 7.3 vdc at evap fan. unit needs new fan.; ordrng 1 W11452196 (fc evap fan motor w/ harness)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Columbia, Pennsylvania 17512

Justin L.

Job Details: 08/14/2023

As per previous visit was able to access unit and replace parts. tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mechanicsburg, Pennsylvania 17055

Andrew S.

Job Details: 08/14/2023

Cx complaint is that the upper rack wheels had come off. Upon arrival I verified the issue. I was able to access and replace the rack adjusters. I then tested the adjusters. Unit is functionign as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2569VEW1

Near Hummelstown, Pennsylvania 17036

Fred G.

Job Details: 08/14/2023

cx complaint unit is leaking from the dipenser. Inspected unit and found unit is leaking from the ice maker area. removed ice bin and found ice maker funnel was filled with ice. water being dispensed to IM was spilling over funnel and then running under ice bin. I was able to removed all ice and tested IM. I found IM found home postion and called for water. unit no longer leaks and should make ice no issue. unit checks good.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Mechanicsburg, Pennsylvania 17050

Andrew S.

Job Details: 08/14/2023

"Cx complaint is that the lid is not latching. Upon arrival I found that the lid strike has failed. I was able to replace it with one from VS. Job complete; ordrng 1 W11457841 (Strike AS/VS), used 1 W11457841 (Strike AS/VS) from stock"

We serviced a

WHIRLPOOL UNKNOWN

Model ER2CHMXPQ04

Near East York, Pennsylvania 17402

Sal R.

Job Details: 08/14/2023

I was able to access and replace both hinges . UNit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 08/14/2023

"cx complaint is the FC door not staying shut. confirmed complaint. top of the has a gap along the entire top. i took door off. it doesn look warpped. rails close fully when door and bin is removed but they dont pull clsoed very hard. toe panel hits the door when its closed, toe panel has bent tabs and does not stay on properly. door still doesnt close with toe panel removed. i could not adjust gasket enough to seal the gap. ordering FC rails and toe panel. schedule when parts are available.; ordrng 1 WPW10397636 (slide) and 1 WPW10397635 (slide) and 1 WPW10353935 (grille)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 08/14/2023

arrived to find no condensation build up in either sections. temps in both sections are correct and both door gasket are sealing. i didnt want to risk damaging the door when the gasket already looks perfect. explained to cx that the gasket is difficult to replace and doesnt seem to be needed. they also wanted to leave the unit as is beings its working fine. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Hummelstown, Pennsylvania 17036

Fred G.

Job Details: 08/14/2023

"cx complaint lid wont lock. inspected unit and found lid strike has failed. replaced with van stock and found unit now checks good.; ordrng 1 W11457841 (strike (FG VS)), used 1 W11457841 (strike) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Hanover, Pennsylvania 17331

Drew B.

Job Details: 08/14/2023

replaed parts and tested no issues working told cx to call if smell is still present to call TL on return today no smell when i checked and works

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Montpelier, Virginia 23192

Thomas B.

Job Details: 08/14/2023

Cx states didn't make any ice since last visit I know tray was filled on prior visit cx was able to confirm she was standing with me when it was filled ordering the ice maker assy will use fill tube heater as needed ran test 45 for the filling of the ice maker and it filled properly ; ordrng 1 W11658802 (Ice Maker)

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ05

Near Sterling, Virginia 20164

Jason A.

Job Details: 08/14/2023

"CX complaint FRIDGE wide temperature swings. Items in RC was freezing at recommended & they changed from 37 to 39, Ice cubes in bin is clumping & frost build up on ice cubes & under bin See SDpics. Test ice dispense & damper. Parts OOS > JJ; ordrng 1 W11098702 (ice bin door chute)"

We serviced a

JENNAIR MICROWAVE

Model JMW2430DS00

Near Columbia, Maryland 21045

Robert L.

Job Details: 08/14/2023

"installed console per previous, programmed and tested all ops ok, collected $120 visa"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Mechanicsburg, Pennsylvania 17050

Andrew S.

Job Details: 08/14/2023

"Cx complaint is that the unit is not cooling properly in the FC. Upon arrival I found that the unit temp is around 13 degrees per my thermocoupler. I entered diag and tested the thermistors and found RC 39, FC 20, RC Evap 13, 1st FC evap 20, Pantry 32, Ice door 22 and 2nd FC 9. I also ran test 39 and found the the unit is draing 2.31 amps and 152 watts at full power. I called tl and informed them of my findings. Per their recommendation I removed the evap cover and found that the FC evap has no frost pattern. I am ordering the Sealed system with comp, evaps, condensor, drier and 3 way valve. Will need a 5 call count for the return due to the time for removing the doors and other componants to access the SS parts. I spoke with JL and FG to verifiy the diag. Please contact cx when; ordrng 1 W11109499 (Filter Drier) and 1 W11592010 (Compressor) and 1 W11291123 (RC Evap) and 1 W11548259 (Condenser) and 1 W11099748 (FC Evap) and 1 876765 (Mtg Kit) and 1 W11575001 (Valve 3way)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Suffolk, Virginia 23435

Lucas R.

Job Details: 08/14/2023

"upon arrival found evap kinked, causing low side restriction, per cx unit powers down and beeps, no lights on in unit, all loads passed in diagnostics, outlet checked good 116 vac to control, sealed system does not explain power failure, called techline spoke with kurt , advised of no parts, no known issues, ordering controls to avoid escalation, send sealed system tech back in case needed.; ordrng 1 W11579559 (control) and 1 W11224256 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Centreville, Virginia 20120

Demonte S.

Job Details: 08/14/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Tried to jump the Ice Maker. Ice Maker is stuck twisted in the Harvest. Ice Maker Motor will not move. Installed new Ice Maker. Tested the unit. Unit Harvested and Filled. Unit is working as Designed. Cx paid in full by Card. ( If any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL OVEN

Model WFG535S0LV1

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 08/14/2023

"Adjusted the bake ignitor , tested unit . Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Washington, District of Columbia 20018

Shawn D.

Job Details: 08/14/2023

pulled unit out to find inside is full of water so ran drain pump and would not run. grabed new pump off new part and still wont run. checked pump from control and i have 30ohms harness and pump are good. checked power coming out of control and we have none. unit showsf9e2 fae3 fae1 in a row. i then got more info from cx and he said he just moved in here unit was never used before and it never worked from day 1. control is the issue ordering part for return; ordrng 1 W11672039 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM01

Near Sterling, Virginia 20164

Jason A.

Job Details: 08/14/2023

CX complaint FRIDGE not cooling. Temps barely cold in FC & now RC warm. Piercing valve. SeeSPDic. Possible sealedsystem leak. Tried a test start device & cap but unable to get compressor to run. Replay clciks off & amp draw drops & repeats. Left harness unplugged. 2CountSealedSyst> JJ; ordrng 1 (-2CountSealedSyst) and 1 W10507884 (compressor kit) and 1 W10913906 (coupler) and 1 W10143759 (UV drier)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Fairfax, Virginia 22033

Simon

Job Details: 08/14/2023

CX complaints DW leaks every time used inspected unit .unit was unleveled .unit leveld tub gasket not seal properly .gasket replaced tested unit no leak found .unit works as designed .CX paid in full.SZ

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hampton, Virginia 23666

Orbie

Job Details: 08/14/2023

"cx complaint no water and unit shaking bad. no codes present. checked unit, found hot water valve not functioning. replaced water inlet valve. checked unit. working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED7120HW2

Near Ashburn, Virginia 20147

Richard B.

Job Details: 08/14/2023

"CX complant. Dryer screen goes blue sometimes. Inspected unit and found F2E1 stuck key error code in diafgnostics, Cleared code and tested unit , Buttons responding but ordering console assembly . Further work needed. CX chose next appointment date. In stock. RB; ordrng 1 W11419059 (HMI console)"

We serviced a

JENN-AIR REFRIGERATOR

Model jfx2897drm00

Near Ashburn, Virginia 20147

Richard B.

Job Details: 08/14/2023

"CX complant. No ice. Inspected unit and found E1 error code in test 56 no cool. In test 36 ice box fan , no air movement on step 1. Reordering ice box fan and ordering main control board , not in stock CX paid in full. RB; ordrng 1 W10846539 (ice box fan reorder) and 1 W10864260 (control 291.73)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near York, Pennsylvania 17406

Sal R.

Job Details: 08/14/2023

CX complaint is that the FC icemaker is leaking. I foun d that the FC IM funnel was jamed with harvested ice causing the fill tube to not hit the funnel when water is called for. I was abel to clean out ice and unjamed the funnel . I then found the icemaker to haevest and fill the mold with out issues. Unit test good. I collected $120.00 for service charges via credit card on SD Mobile app.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Bristow, Virginia 20136

Demonte S.

Job Details: 08/14/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the Refrigerator Evaporator. Found that the Evaporator is completely frosted over again. ( Cx states that they had lost power before the last repair done to the unit. ) Unit will need the Main Control Board, Evaporator Fan Motor with Thermistor & User Interface. All must be changed at once. ( Please all 2 counts for Defrost Repair. This will need a lot of time. Please see Sd Pictures if any questions. ) ; ordrng 1 W11033168 (Whirlpool Refrigerator Evaporator Fan Motor & Harness) and 1 W10843055 (Whirlpool Refrigerator Main Control Board) and 1 W11089931 (Whirlpool Refrigerator Dispenser Control Board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Sykesville, Maryland 21784

Marc M.

Job Details: 08/14/2023

"cx complaint unit not cleaning dishes. inspected unit and found unit to drain as is normal at begining of cycle, fills, and then succesfully pumps water throughout the tub. repeated this for each cycle variation (sensor, heavy, normal). checked diagnostic entry and found errors f4e3, f7e1, f5e1. found pump effectively pressurizing water, unit is both sufficiently supplied with hot water as well as the heating element activated in diagnostic cycle, and latch error appears to be eronious. replaced main control as common denomintor and tested unit. unit now checks good."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Germantown, Maryland 20876

Ricardo S.

Job Details: 08/14/2023

"Cx complains that the unit not making ice again, inspected unit, found 8 cubes on ice bucket, ran test mode, ice maker past the test but not making ice, so i call TL.. CX DOES NOT WANT MORE REPAIRS IN THE UNIT, SHE WANTS A NEW FRIDGE.."

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Newport News, Virginia 23601

Orbie

Job Details: 08/14/2023

"cx complaint unit squealing during hot water. found faulty hot water valve. replaced hot water valve, tested unit. during high speed spin unit squealing from rear. ordering tub/rotor/stator to complete repair.; ordrng 1 W11287253 (tub) and 1 W11354541 (stator) and 1 W11314661 (screw) and 1 W11314361 (rotor) and 1 W11314657 (screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Market, Maryland 21774

Ricky E.

Job Details: 08/14/2023

"installed parts, unit cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS965CIAM00

Near Ashburn, Virginia 20147

Richard B.

Job Details: 08/14/2023

"CX complant. water slow. Prior diagnosis found unit dispenses slow , Ordered inlet valve. Installed inlet valve , Advised CX to reset filter warning to change and only change filter when water flow is reduced since CX dosent want to change UI . RB"

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near New Market, Maryland 21774

Ricky E.

Job Details: 08/14/2023

customer stated that the unit wasnt draining. verified issue and fnd units pump seized.. unit needs drain pump and a 2nd man; ordrng 2 2ndman (2nd man)s

We serviced a

AMANA WASHER

Model NTW4516FW

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 08/14/2023

"Cx complained of a noise. Inspected the unit and found when filling, was a loud noise. Installed new valve and tested and there is no longer a noise. Job complete"

We serviced a

JENNAIR MICROWAVE

Model JMC8130DDB

Near Bowie, Maryland 20716

Davonte

Job Details: 08/14/2023

"cx complained unit would turn on but wouldnt heat. after inspecting unit confirmed cx complaint. inspected magnetron, it was burnt on the bottom. also diode was corroded. replaced both unit turn on but stopped. checked door switch and got ol. unit will also need door switches. cx also had a torn gasket on oven door. ordered that for cx. cx paid for parts and service call. will owe 110 for labor.; ordrng 1 4392027 (door primary switch) and 1 WP56001036 (switch primary) and 1 WPW10162386 (oven gasket)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Baltimore, Maryland 21206

Alexander D.

Job Details: 08/14/2023

cx complaint unit not agitaiting. inspected unit and verified complaint. f8e1 long fill error stored. found cold water trickling in. autotest runs fine besides cold water. unit doesnt let it get to agitate because of poor water flow thru cold. tried to check water supply but shutoff valves dont close all the way and another set of shutoff valves in the ceiling dont turn. issue is more than likely shutoff valves but ordering valve in case. advised cx to call plumber to replace shutoff valves then call office and let us know if its fixed of if we need to come out and replace valve.; ordrng 1 W11038689 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Herndon, Virginia 20171

Jason A.

Job Details: 08/14/2023

CX complaint FRIDGE not cooling well & noisey operation. Replaced compressor & condenser. Check for leaks & run vac. Filled with R134a & unit has good running & equalise pressures. Good amp draw > JJ

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Hanover, Pennsylvania 17331

Drew B.

Job Details: 08/14/2023

cx complaint the unit is not spinning anf making clicking sound and had f7e4 foudn faulty slider was able to successfully replace nad test no issues and checksgood. fucntiona;

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Mechanicsburg, Pennsylvania 17050

Andrew S.

Job Details: 08/14/2023

Cx complaint is that the unit does not dispense cubed ice most of the time it is just crushed. Upon arrival I found that the solenoid is activating for cubed ice. I found that the ice maker is leaking into the bin and causing the rod to jam and not open the chute. I am ordering the ice maker. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11548540 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Ashburn, Virginia 20147

Richard B.

Job Details: 08/14/2023

"CX complant. Things freezing in fresh food. Inspected unit and temps taken in fresh food compartment are less than what temps set to , 2 degrees colder top shelf , 1 degree colder middle and three colder on bottom. Ordering FF thermister. Further work needn RB; ordrng 1 W10316760 (THERMISTER)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Elizabethtown, Pennsylvania 17022

Justin L.

Job Details: 08/14/2023

Cx complaint unit not draining and lid locked. Was able to access unit and found unplugged. Plugged unit in and found drain pump just buzzed. Entered diag and found F9E1 and F1E2. Found drain pump took out control. Cleared water and replaced parts. calibrated and tested unit now operates as designed no further work needed

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Winchester, Virginia 22601

Daniel J.

Job Details: 08/14/2023

dryer noise during drying cycle removed drum inspected support rollers moving freely found damge to belt and pulley binding not moving freely ordering repair kit; ordrng 1 4392067 (repait kit)

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