We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Millsboro, DE 19966
Michael E.
Job Details:
08/14/2023
Replaced control and bulb as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Springfield, VA 22150
Lloyd B.
Job Details:
08/14/2023
Cx complained the unit made a noise during use. Inspected the unit and found the damper chirping. Unit needs new damper; ordrng 1 W11236851 (damper)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Abingdon, MD 21009
Neil H.
Job Details:
08/14/2023
CX COMPLAINT THE WATER WASN'T FLOWING THROUGH DISPENSER A SOME POINTS AND THE CUBES WHERE SMALL AND I VERIFIED AND WATER WORKING FROM WHAT I'M NOTICING THE FILTER NEEDS TO BE REPLACED BECAUSE TESTING EVERYTHING IS WORKING NORMAL WATER FLOW ISSUES THROUGH UNIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs588fihz04
Near Suffolk, VA 23434
Zachery R.
Job Details:
08/14/2023
"cx complaint dispenser not working. checked unit, icemaker is good, auger motor is good, inlet valve is good, come to find defective wires under fc door, quoted cx for repair. cx unsure for repair atm, collected $120 service fee"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Brookeville, MD 20833
Julian H.
Job Details:
08/14/2023
replaced door tested icemaker & working MUST WAIT 24 HRS TO SEE ICE
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS4
Near Monrovia, MD 21770
Ricardo S.
Job Details:
08/14/2023
"Cx complains about a water leak, inspecte unit, the unit lekas from two spots, the diverter valve and float switch housing,.. hoses and drain cks ok.., order parts; ordrng 1 W10873429 (housing) and 1 WP8531743 (gasket) and 1 WPW10195038 (nut)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB10
Near Fort Washington, MD 20744
Shane B.
Job Details:
08/14/2023
cx complaint is the door having a hole in it from where the door handle was switched to the other side. cx said installers changed door handle but plug would not go into the hole. its deformed and egged out so plug wont stay. cx says they do not want unit fixed they want the entire unit swapped out due to that small hole. cx said we can go ahead and order the door if thats all we can do but she is going to demand the entire unit be replaced. i told her that is not up to us to make that decision. she will call when door is delivered.; ordrng 1 LW10668874 (dor-fip) and 2 W10830983 (plug-hndle)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Owings Mills, MD 21117
Dustin F.
Job Details:
08/14/2023
"Replaced Door, Tested unit. found rails binding up from frost buildup and unit not being leveled. adjusted leveling feet and tested unit, FC door opens good and seals good. unit working as intended."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Brandywine, MD 20613
Shane B.
Job Details:
08/14/2023
"cx complaint is the unit displaying F7E1 at end of cycle. i checked for codes and found that was the only one saved. cleared code, ran servie cycle. during agitation the agitator only turned CW. unit spun with no issues. i inspected under unit. no visable damage to harness, capacitor test good. motor windings are in spec.replaced cap with preIDed part but no changes. durign testing F7E6 appeared. ordering harness, motor and control board. schedule when parts are available.; ordrng 1 W11590868 (harness) and 1 W11567712 (control board) and 1 W11283592 (motor-drve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ1
Near Beltsville, MD 20705
Brian F.
Job Details:
08/14/2023
"Cx states unit would not power on, electrician found damage from thermal event at terminal block. Inspected and confirmed, thermal damage to terminal block and wiring harness. Advised cx terminal block is on backorder.; ordrng 1 W11590537 (Main harness) and 1 W11573809 (terminal block)"
We serviced a
JENNAIR DISHWASHER
Model JDB9800CWX2
Near Williamsburg, VA 23185
Orbie
Job Details:
08/14/2023
removed plastic brace as per MR recomendation. unit not making any noise at all. unit working as designed and cx happy.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Alexandria, VA 22310
Lloyd B.
Job Details:
08/14/2023
"Cx complained of error codes. Inspected the unit and found 2 errors, F8E1 for no water detected and F3E1 for water level system error. In diagnostics, the unit completed each step, filling in steps 1-3 before agitating and spinning. According to tech sheet, ran a quick cycle and the unit filled to the correct amount meaning nothing would be wrong with the level system. Did the quick wash twice, once on low soil and once on high and both stopped filling to the correct amount. Removed pressure hose and blew through it (pause) to clean any debris. Could not find anything of which my man was describing. Cx did complain of wet clohtes at the end of cycle. There is a pointer that says unit needs new control. Cx will consider. Job complete; ordrng 1 W11031829 (control)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Alexandria, VA 22315
Lloyd B.
Job Details:
08/14/2023
"Cx complained the unit did not clean. Inspected the unit and found no error codes. In diagnostics, the hot, cold and fabric softner valve worked. It passed each step in diagnostics. Did a manual heavy agitate and slow and it passed. Going to order control; ordrng 1 W11419171 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model du920pwkq0
Near Smithfield, VA 23430
Lucas R.
Job Details:
08/14/2023
"cx complaint unit leaking, checked unit found leak from vent in inner door, cleaned soap buildup, and advised cx to run cycle with cooking oil to remove soap buildup, if issue issnt resolved, inner door will need to be replaced, quoted cx part WP8051463 inner door $155.50 shipping 15.00, labor$110.00, tax $9.33, total $409.83, cx unsure if repair or replace at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Cockeysville, MD 21030
Shane M.
Job Details:
08/14/2023
"cx complaint the unit isnt washing. found sump not turning on. 120v to motor. quote for the repairs $528.48 cx paid svc by check , W11025157"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Carrsville, VA 23315
Zachery R.
Job Details:
08/14/2023
"cx complaint no cool, checked unit, come to find frost build on evap, used steamer to clear frost build, come to find defective heater wire, reseated and secured connection, ordering heater harness to complete repair.; schdld next appmnt for 8/22 TUE !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Suffolk, VA 23434
Zachery R.
Job Details:
08/14/2023
"cx complaint no ice being dispensed, replaced icemaker, tested, come to find defective auger, ordering all parts needed to complete repair, advised cx they will be contacted for return visit.; ordrng 1 W11671282 (auger) and 1 WP63052-2 (impeller) and 1 WPW10309864 (divider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB03
Near Darlington, MD 21034
Neil H.
Job Details:
08/14/2023
CX COMPLAINT UNIT WASN'T COOLING FOUND THE CONTROL WASN'T ACTIVATING HEATER IN NORMAL OPERATION WOULD IN FORCED DEFROST REPLACED THE CONTROL
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Suffolk, VA 23434
Zachery R.
Job Details:
08/14/2023
"cx complaint fc not sealing properly, verified issue, replaced gasket, fluffed gasket, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Virginia Beach, VA 23464
Justin W.
Job Details:
08/14/2023
cx complaint unit doa. checked unit to find drain pump ohming between 34 and 200 ohms constantly changing signifying short in pump. found latch faulty as well. pump/ latch took out control will use on return as to not ruin new control. called office spoke to Jordyn had cx scheduled for 8/17/23.; ordrng 1 W11394572 (latch) and 1 W11399437 (drain pump)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Chesapeake, VA 23320
Branden R.
Job Details:
08/14/2023
"cx complaint unit not powering on , checked unti and found bad door switch not allowing unit to power on and run . jumped out door switch and all other major componets checked good while testing . replaced door switch and tested unit is running as designed ."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Bowie, MD 20715
Israel R.
Job Details:
08/14/2023
Customer complaint middle burner not lighting up and smoking when using air frier. I tested the unit and found the unit is lgihting but no burning on all holes. I removed it and clean it with a wire brush i tried to clean all the holes and now the burner still only lights up on hald. Replced burner and now the unit is lighting up and around. Burner is good now. I ran air fry the whole time i was here and i did not get any smoke. I notice there oven was very greasy and may be smoking from the build up. Adviced the cusotmer to do a cleaning and to record the issue. Unit is not smoking for me. Customer will do the cleaning and call back if they still have issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Towson, MD 21204
Shane M.
Job Details:
08/14/2023
"cx complaint the unit keeps freezing up in freezer. cx defrosted unit himself. i took evap cover off, found & saw where brown wires pulled from harness. w11650659 quote for the repairs $370.04. cx paid svc by card.. advised cx to contact WPL for known issues with defrost."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte Hall, MD 20622
Shane B.
Job Details:
08/14/2023
cx complaint is the agitator breaking. cx bought a replacment machine but hooked this unit back up to be diagnosed. when i arrived the unit had leaked water all over the floor. cx said he didnt put the hoses on tight but unit was continuing to leak. i found the threads on the inlet valves damaged causing it not to seal. replaced valves with VS part. unit is no longer leaking. installed agitator but screw was missing from orignal one. orderign screw for return visit.; ordrng 1 W10772621 (screw) and 1 W11210459 (valve SB VS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ00
Near Suffolk, VA 23434
Zachery R.
Job Details:
08/14/2023
"cx complaint no display. checked unit, wires under door are good, unit has proper polarity, p4-1&p4-4 reading 12vdc. replaced ui, no response, j1-1&j1-4 reading 1.3vdc. replaced acu, tested, same results, reordering acu to complete repair.; ordrng 1 W11196400 (acu)"
We serviced a
MAYTAG WASHER
Model Mvw6230hw3
Near Chesapeake, VA 23321
Zachery R.
Job Details:
08/14/2023
"cx complaint unit making loud whining like sound. also showed video proof. checked unit, no faults stored. calibrated and tested. wash basket hit side panel a couple times during start of spin cycle, could not duplicate noise, replaced suspension rods, while replacing rods, come to find side to side play in gearcase shaft. ordering gearcase, belt, and pulley to complete repair . all parts in stock, advised cx they will be contacted for return visit. 2 COUNT; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Carlisle, PA 17015
Andrew S.
Job Details:
08/14/2023
Cx complaint is that the unit is making noise when agitating and spining and the unit has an F3E5 L&G error. Upon arrvial I verified that the error codes. I then Ran the diag test and found that the slider is making noise. I was able to access and repalce the slider. I also found that the dispenser housing is not sensing the level of detergent. I am ordering the dispenser housing. I was able to set the retrun visit for Wednesday 8/16 AM.; ordrng 1 W11413407 (Dispenser Housing)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mechanicsville, MD 20659
Shane B.
Job Details:
08/14/2023
"cx complaint is a clicking noise. confirmed complaint. noise starts are soon as drum starts turning and seems to happen once every revolution. i found the belt is fraying, also found 1 roller not spinning. clened roller and the shaft it mounts to. it now spins freely. i replaced the belt with a preIDed part after getting permission from office. tapping noise is gone. unit is making a vibrating noise from rear. tightened up rear bulkhead and rear panel. noise is gone. unti is working as designed. cx paid iin full for repair.; ordrng 1 341241 (belt,drive)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Baltimore, MD 21230
Alexander D.
Job Details:
08/14/2023
replaced main harness. tested unit. unit is now working properly
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Smithfield, VA 23430
Lucas R.
Job Details:
08/14/2023
"cx complaint unit not cooling, checked unit recently powered up, temp 7 degrees, per cx icebuild up on back of unit, defrost thermistor not going over 4k ohms in ice water, replaced thermistor, tested, unit working as designed."
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Prince Frederick, MD 20678
Shane B.
Job Details:
08/14/2023
"cx complaint is a noise from unit and a burning smell. cx asid noise started rist then burning smell then she unplugged the unit. i arrived and plugged it back in. ran a timed dry. air flow meter shows good air flow for all dryers. temps in drum got up to 194 then cycled back down to 124. on air only unit does not heat. i inspected rear of unit. nothing burnt on element, not grounded to chassis. i found rollers spin freely. idler has black marks on it. it may have siezed up. replaced with preIDed part and tested again. unit is running quietly. unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Waynesboro, VA 22980
Danny R.
Job Details:
08/14/2023
cx states unit is making noise i found blower wheel rubbing housing adkusted houseing now doesnt rub or restric air flow unit cheksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW05
Near Virginia Beach, VA 23464
Branden R.
Job Details:
08/14/2023
cx complaint unit making alot of noise. checked unit and found door sealing properly and cx complaint is when doors seal you can hear it make noise . all noise sounds are normal and that tells me doors are sealing as designed . advised theres nothing i can do about that . called techline and doc with them . was advised unit is running as designed .
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Dagsboro, DE 19939
Michael E.
Job Details:
08/14/2023
"CX complaint: unit walking. Tested and verrified complaint. I found unit is seated to pedastool and floor very well with no wiggle. Replaced shock absorbers, tested unit and it is now working proeprly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Norfolk, VA 23502
Carl A.
Job Details:
08/14/2023
"cx complaint of unt not working checked unit to find the following error codes F5E1,F5E3 chedked to find door strike and lid lock to have failed replaced both parts from truck stock tested and calibrated unit works as designed; ordrng 1 W11394572 (Door Latch CA / VS) and 1 W11457841 (STRIKE CA / VS), used 1 W11394572 (Door Latch CA / VS), and 1 W11457841 (STRIKE CA / VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Denver, PA 17517
Fred G.
Job Details:
08/14/2023
"cx complaint unit wont spin. inspected unit and entered diag and found f1e2, f7e1, f0e2. cleared codes and ran auto test and found units motor moved but spin basket did not move. lifted unit and found gearcase oil leaked all over the motor, belt and cam. I found agitator was seized. unit needs gearcase, agitator, cam, belt, motor to corret issue. qouted cx and cx declined. charged cx only for service call $120"
We serviced a
KITCHENAID DISPOSERS
Model KCDS075T2
Near Gaithersburg, MD 20878
Justin S.
Job Details:
08/14/2023
"CX compliant unit not turning on. Found 120 volts going to motor and not spinning. Replace motor with Van stock; ordrng 1 WPKCDS075TA (disposer), used 1 WPKCDS075TA (disposer) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near College Park, MD 20740
Brian F.
Job Details:
08/14/2023
"Cx states unit not making ice, ice bin empty, IM no water/ice in mold. Tried to jump harvest but it would not move, removed IM, found there was a screw inside mold binding IM arm. Removed screw, IM jumped and filled properly. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Springfield, VA 22153
Richard B.
Job Details:
08/14/2023
"CX complant. Screw missing from left swing door , Inspected unit and confermed , Screw not in place on top freezer hinge. Found screw snapped off in side . Reversed doors so doors swing right instaead of left , Only option for all screws being used. CX discruntled about situation as well. Fridge working as designed now but CX wanted left swing door. RB"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near North Beach, MD 20714
Shane B.
Job Details:
08/14/2023
cx complaint is unit leaking and still not running. cx had an electriction inspect unit. he found nothing wrong with wiring but found signs of leaking behind the unit. i found unit has old heating element in it. pulled unit out and inspected rear. found a dent along the top of the tub causing a seam to leak. unit will need a heater and tub. cx will call when tub is delivered.; ordrng 1 W11409865 (tub) and 1 W11537778 (heater)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Myrtle Beach, SC 29588
Paul F.
Job Details:
08/14/2023
replaced rear right burner unit is working as designed
We serviced a
WHIRLPOOL RANGE
Model WFE361LVB
Near New Carrollton, MD 20784
Sherwood
Job Details:
08/14/2023
cx complaint biggest burner not turning on. arrived and confirm issue. gave cx quote but was wrong burner cx will need RF burner instead of LF burner. im ordering correct part. cx will need to pay labor on return visit.; ordrng 1 W11047722 (element)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Riva, MD 21140
Davonte
Job Details:
08/14/2023
"cx complained unit wasnt turning on. after inspecting unit , unit turned on as should. ran diag test , no error codes. ran quick wash cycle. cycle completed as should. should cx how to use unit."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Conway, SC 29527
Paul F.
Job Details:
08/14/2023
found bad air flow
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Broadway, VA 22815
Danny R.
Job Details:
08/14/2023
"parts werent on van pre id parts but i used van stock belt the belts had jumped off pully and got stuck in motor took old belt off reinstalled new belt checksok; ordrng 1 W11239857 (belt) and drvs (dr vs)s, used 1 w11239857 (belt) from stock"
We serviced a
WHIRLPOOL DRYER
Model CED9160GW3
Near Ocean View, DE 19970
Michael E.
Job Details:
08/14/2023
CX complaint: scraping sound. Tetsed and verified complaint. I found this is coming from a defect in the blower wheel. I documented blower in pics. Ordering blower wheel. Scheduled return visit for 8/22 any time; ordrng 1 WPW10349492 (wheel)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Little River, SC 29566
Jason T.
Job Details:
08/14/2023
"Cx complaint, rear terminal cover missing upon install, new home...pics on SD. Advised cx missing parts are not covered, repair estimate total : $213.65 Cx is sending the repair estimate to the builder, cx or the builder will contact dispatch, no parts to be ordered without patment or Authorization.; ordrng 1 WPW10326122 (cover-blck) and 2 W11233072 (screw)s"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW0
Near Timberville, VA 22853
Danny R.
Job Details:
08/14/2023
found loose harness on thermal fuse reseated harness checks ok cx will also get house power checked out melted cord
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Bethany Beach, DE
Michael E.
Job Details:
08/14/2023
Reppaced FC door as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Georgetown, SC 29440
Paul F.
Job Details:
08/14/2023
cx states she had no cooling in the fresh food compartment discovered large gap between fridge gasket and frame ordering gasket; ordrng 1 W10838574 (gasket-dor)
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Crozet, VA 22932
Danny R.
Job Details:
08/14/2023
installed parts checks ok
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Ashburn, VA 20148
Richard B.
Job Details:
08/14/2023
"CX complant Clothes still wet at end of cycle. Inspected unit and found no error codes , VChecked pressure hose , Free of obstructions Started a wash cycle , Unit fills fine as well as washes . . Canceled that cycle and strarted a drain and spin cycle Unit drained fine as well as spun up to high speed. Found nothing in drain pump"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Georgetown, SC 29440
Paul F.
Job Details:
08/14/2023
Cx states unit is not functioning at all .....ran diagnostic test cycle and discovered that unit is functioning as designed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Crozet, VA 22932
Danny R.
Job Details:
08/14/2023
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Brambleton, VA 20148
Richard B.
Job Details:
08/14/2023
"CX complant/ Lights take a while to come on. Prior diagnosis found unit needs control and led boards . Installed both boards and cycled power , Unit working as designed. Lights light as soon as door opened. Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model KGRS303BSS1
Near Pawleys Island, SC 29585
Paul F.
Job Details:
08/14/2023
cx compliant is convection fan not working ..tested oven when it reached set tempature the convection fan motor not operating as desgined; ordrng 1 W11043837 (convection fan motor)
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS06
Near Afton, VA 22920
Danny R.
Job Details:
08/14/2023
"found loose conection at sensor reseated conection and now senor is seeing temps right checdksok;"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23451
Carl A.
Job Details:
08/14/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Myrtle Beach, SC 29572
Jason T.
Job Details:
08/14/2023
"Cx complaint, water clooects and freezes in the ice bucket, tested all circuits and found open heater circuit in the ice maker. Installed icemaker from van stock, ran factory diagnostics to verify unit functions, also tested icemaker fill-harvest...working as designed.; ordrng 1 W11658802 (ICEMAKER JT VS), used 1 W11658802 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Upper Marlboro, MD 20774
Shawn D.
Job Details:
08/14/2023
"fridge pressure 18inch vac and high side is 60 then when coooling in freezer pressure is 26inch vac and 70 in highside called techline spoke to butch told him whats going on and said we need to do 1 last test before saying leak in the box and said to fill with nitrogen and make sure we have no external leaks. filled fridge with nitrogen and took apart both section again and soapy water both evaps to find no external leaks on evaps, compressor area checks out good also. unit has a leak in the box so called techline again spoke to andrew infomred him no external leaks and pressure of nitrogen is dropping slowly in home postion. we determined leak is in the cabinet and cant be fixed. left file number with cx to call his warrenty company."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Virginia Beach, VA 23452
Carl A.
Job Details:
08/14/2023
"cx complaint of unit not working ,checkedu nit to find the folowing error codes F7E1,F2E1,checked under side of unit to find that the nut that holds the pulley t o drive shaft backed itself out causeing the belt to fall off and jam on the splutch replaced parts tested and claibrated unit works as designed; ordrng 1 W10721967 (CAM CA / VS), used 1 W10721967 (CAM CA / VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Pawleys Island, SC 29585
Paul F.
Job Details:
08/14/2023
replaced frezzer dor unit working as desgined
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Germantown, MD 20874
Ricardo S.
Job Details:
08/14/2023
"new part is broken, re-order part; ordrng 1 WPW10120235 (rod-rel)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HV2
Near Towson, MD 21204
Shane M.
Job Details:
08/14/2023
cx complaint of sparking issues for front right burner & broil. can confirmed for both unit. found burner ignitor rod in ignitor trying to seperate. preheated unit on broil. ignitor spark and started. turned unit off. retried. no spark? tried again. sparks & i allowed unit to reach 500F. retried heating. no spark. tried baking unit at 400F affter allowing to cool. unit sparked right away. quote for broil & front right ignitor. $388.56 cx paid in full by card. left broil w cx. ordering front right ignitor.; ordrng 1 W11453920 (front right ignitor)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
08/14/2023
"Installed parts to complete the repair, ran factory diagnostics to test, calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gaithersburg, MD 20886
Ricardo S.
Job Details:
08/14/2023
"Cx complains that the unit not dispensing ice properly, inspected unit, ice maker works fine, but the container is defective .. ice get stuck.. order ice bucket assy.; ordrng 1 W10850492 (container)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Silver Spring, MD
Brian F.
Job Details:
08/14/2023
"Cx states unit not making ice, no ice in bin, IM mold empty. Found unit is missing fill tube extension, IM cycles and valve opens. Unit also needs updated drain tube (parts covered by S38253).; ordrng 1 W11190084 (tube-drain) and 1 WPW10496649 (tube-water)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
08/14/2023
"Cx complaint, keypad functions not operating properly, verified during factory key pad test. Advised cx control panel on order, direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11175576 (panl-cntrl)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Washington, DC 20003
Leon
Job Details:
08/14/2023
cx complaint was IM wasnt working confirmed issue seen that the Recirculation Pump wasnt working and was getting power ordering new pump; ordrng 1 W11542867 (Whirlpool Ice Machine Recirculation Pump)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Olney, MD 20832
Julian H.
Job Details:
08/14/2023
CX complaint about unit giving a F8E4 overflow condition inspected found that Cx had a lots of white film formed on interior (excess of soap) CX used to use liqquid soap tested several times no leaks found overflow caused by suds recommend CX to use affresh & white vinegar
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
08/14/2023
"Installed parts to complete the repair, ran factory diagnostics to test, calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Lothian, MD 20711
Davonte
Job Details:
08/14/2023
"cx complained unit wasnt dispening water and masking ice. confimred cx complaint on last visit, replaced water resrvior and unit still not dispensing water after replacing resvior. called techlione to assit with problem. techline advised to check for any blockage in water lines. water is passing through valve but no dispensing. blockage in line. ordring water rc tube; ordrng 1 W11162036 (water tube)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Baltimore, MD 21210
Shane M.
Job Details:
08/14/2023
cx complaint the door isnt shutting proper. rubbing. adjusted legs. door now shutting properly.
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Conway, SC 29526
Jason T.
Job Details:
08/14/2023
"Cx complaint, will not start a wash cycle, basket does not spin skips to done. Tested all circuits, found shorted motor capacitor. Installed from van stock, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W11395618 (CAPACITOR JT VS), used 1 W11395618 (CAPACITOR) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Stafford, VA 22554
Tanner B.
Job Details:
08/14/2023
"compressor is not coming on, 120vac and 3.3 vdc from inverter .. can hear a slight buzz from compressor , just not coming on .. 2ct ss tech; ordrng 1 W10832994 (compressor) and 1 2ct (2ct)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE05
Near Washington, DC 20016
Shawn D.
Job Details:
08/14/2023
arrived to find installer installing a new unit. called cx and unit got replaced. moving on
We serviced a
MAYTAG REFRIGERATOR
Model MFC2061KES
Near Myrtle Beach, SC 29588
Paul F.
Job Details:
08/14/2023
Removed top control panel and unplugged wire harness for FF thermistor replaced thermistor unit functionig as desgined.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Pasadena, MD 21122
Emmanuel R.
Job Details:
08/14/2023
"Replaced bulb harness and bulb , tested unit. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KDTM604KPS1
Near Sykesville, MD 21784
Marc M.
Job Details:
08/14/2023
two Left hinges ordered. regardless was able to swap the spring over to the existing right side hinge on the unit.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Taneytown, MD 21787
Brian R.
Job Details:
08/14/2023
"cx complaint is unit worked one day then not the next. had 120 n 120 n 240 at wall and at unit. had 120 to both sides of thrrmal fus as well as toned out. drum spins free. had 120 to timer door switch does not click when pressing. replaced and now clicks when opened and shut. motor very hard to turn. replaced and not drum spins nice by hand. still no start. will order parts and office will schedule. ; ordrng 1 WPW10420741 (Start Switch) and 1 W10857612 (Timer) and 1 WP3387134, used 1 WP3387134 (Cycling Thermostat) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Edgewater, MD 21037
Davonte
Job Details:
08/14/2023
"cx asked to reschudule at the door, cx also stated that the they needed dryer worked on and not the washer machine"
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Barboursville, VA 22923
Eric F.
Job Details:
08/14/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Hopewell, VA 23860
Joseph D.
Job Details:
08/14/2023
Unit with faulty drain hose and mounts not attaching properly ordering both with clamps; ordrng 1 WP8269145 (Mount) and 1 WP285655 (Clamp) and 1 W11545578 (Clamp 2)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bethesda, MD 20814
Roberto I.
Job Details:
08/14/2023
"CX complaint randomly food freezing in the Rc.Tested temperature, found 33F in the middle shelf, temp set on display 41F. Unable to test thermistor in icy water, the part was hard wired and the wires too short. Tesed diffuser, it worked ok but noisy. Ordering Rc thermistor W10316760, diffuser W11236851 and control board W11670354.; ordrng 1 W10316760 (Rc thermistor) and 1 W11236851 (diffuser) and 1 W11670354 (control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glen Allen, VA 23059
Thomas B.
Job Details:
08/14/2023
Called whirlpool TechLine to report finding unit is located in a garage and it's 95 Degrees outside when doors are opened and the heat goes inside grts trapped causing moisture build up and condensation unit requires a climate controlled environment to operate properly. Did find mullion off kilter not meeting up with the liner indent adjusted unit functions as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Kensington, MD 20895
Roberto I.
Job Details:
08/14/2023
"Replaced part, dispenser tested ok."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS01
Near Frederick, MD 21704
Ricky E.
Job Details:
08/14/2023
customer stted that there was no power to the unit... verified issue and fnd no power at the junction.. customer must have an electritian repair issue
We serviced a
KITCHENAID DISHWASHER
Model kdte334gps0
Near Washington, DC 20037
Leon
Job Details:
08/14/2023
cx complaint dishwasher leaking. confirmed issue cx showed me a video from building maintenance of diverter leaking into ceiling of unit below. while troubleshooting saw roaches. instructed cx how to move forward with extermination. cx will have to reschedule wiith proof of extermination.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Bowie, MD 20715
Israel R.
Job Details:
08/14/2023
Customer complaint unit is not drainnig and is not finishing a cycle also hot water is dispensed even on cold water washes. I tested the unit and found the unit is draining and emptying the tub but the pump never stops draining. i have to unplug the unit so it can stop. Check harness and the harness is good. Unit needs new control and drain pump. Called office and schedule for 8/18/23.; ordrng 1 W11621183 (Control board) and 1 W11399437 (Drain pump)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20009
Leon
Job Details:
08/14/2023
replaced control board tested unit is now working as designed. good to go
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Spring Grove, VA 23881
Joseph D.
Job Details:
08/14/2023
Unit with failed lid latch and unable to enter diag mode. Ordering control and latch. Unable to spin unit or completely test without latch.; ordrng 1 W11170317 (Cntrl) and 1 W11170317 (Latch)
We serviced a
WHIRLPOOL WASHER
Model wfw9400sw04
Near Washington, DC 20001
Leon
Job Details:
08/14/2023
"cx complaint washer flooded home. confirmed issue found all connections to board were made, checked voltage going into water valve was good, control board would not close valve. gave cx price they will call in if interested in moving forward."
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Midlothian, VA 23113
Thomas B.
Job Details:
08/14/2023
Cx complaint unit is not working properly inspected unit found the idler pulley is squealing ordering the idler pulley and supports to fix the issue qouted 55.49 cx paid by CC; ordrng 1 W10837240 (idler pulley) and 2 WPW10314173 (support)s
We serviced a
KITCHENAID RANGE
Model KFGD500EBS00
Near Lovettsville, VA 20180
Ricky E.
Job Details:
08/14/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model 827272762626
Near Spring Grove, VA 23881
Joseph D.
Job Details:
08/14/2023
Found unit overfilled and filling over the edge of the tub instructed customer on load size unit working properly
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS05
Near White Post, VA 22663
Daniel J.
Job Details:
08/14/2023
sparking when usingn center burner on low found flame on power to center burner drops off about half way when setting to low power removed cover of cook top to adjust no chaange when reinstalling cook top left rear orfice cscrew snapped at head used only hand tools words faded off cooktop just brougth homoe two weeks ago unable to locate screw part number for orfice holder screw; ordrng 1 W10722087 (cook top) and 5 W11117438 (bezel knob)s and 1 W10674918 (left rear orfice holder) and 1 screwfororfice (orfice screw) and 1 W11199023 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ocean City, MD 21842
Michael E.
Job Details:
08/14/2023
"CX complaint: frost in FC. Tested and verified complaint. I found drain is draining and door is sealing. Frost all over all surfaces in FC. It looks like door was not shut, formed frost and then wouldnt shut properly until ice was out of the way. Defrosted and removed frost in FC. Tested unit and it is now working proeprly. CX paid 120.00 for service. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Silver Spring, MD 20906
Roberto I.
Job Details:
08/14/2023
"Replaced part, cleared error and ran a test cycle. The unit worked as designed"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Midlothian, VA 23114
Thomas B.
Job Details:
08/14/2023
Dent top dead center of the console assy ordering the part. Vacant Home ; ordrng 1 W11600370 (Console Assy)
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Baltimore, MD 21208
Shane M.
Job Details:
08/14/2023
cx complaint the unit isnt spiining. took unit apart. found OL thermal fuse. quote for the repairs $265.60. cx paid in full by check.