Service History 302 - VIA Appliance

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHB0

Near Falls Church, VA 22042

Christian C.

Job Details: 08/15/2023

"Installed spray manifold, spray manifold middle, and middle spray arm. Tested unit. No issues."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Leesburg, VA 20175

Ricky E.

Job Details: 08/15/2023

"customer stated that the units hood lamp is out and the popcorn setting isnt functioning.. verified issues and fnd a faulty triac at the control and a faulty holder. the customer replaced the bulb, but the same issue occured.. the units humidity circuit is at fauslt for the popcorn setting issues... need parts...; ordrng 1 w11342846 (control) and 1 W11184551 (panl-cntrl) and 1 W10210871 (holder,lamp) and 1 8206232A (lamp 40 watt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Manchester, PA 17345

Bernard M.

Job Details: 08/15/2023

"Replaced icemaker, jumped at T&H, it harvested then called for water. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Manchester, PA 17345

Bernard M.

Job Details: 08/15/2023

"Cx complaint unit doesn't make ice. Entered service mode and ran test 56, found error code E5 thermistor fault. Ran test 57 and it harvested, ran test 45 several times and no water entered icemaker. The fill tube heater failed. Ice box fan runs and the valve activates and dispenses from door. Ordering icemaker and heater, once available contact cx to reschedule; ordrng 1 W11087201 (heater) and 1 W11658802 (icemaker)"

We serviced a

KITCHENAID ICE MAKER

Model kuix535hps01

Near Fenwick Island, DE 19944

Michael E.

Job Details: 08/15/2023

CX complaint: unit not powering up. Tested and verified complaint. I found that just a gentle pull on the drain hose actually brought the control back to life and it statyed on until unit was pushed back into position. Ordering drain pump. Cannot reschedule due to NW part; ordrng 1 W11539855 (drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near La Plata, MD 20646

Shane B.

Job Details: 08/15/2023

"cx complaint is the unit not cooling properly. when i arrived unit was set to recomended temps. i found FC is -12, RC is 54. i found evap fan is not running. fan seems to be getting voltage. motor reads OL. quoted cx for repair. she paid all but labor. will pay 110 on return.; ordrng 1 W11224591 (motor-evap)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Martinsburg, WV 25401

Ken M.

Job Details: 08/15/2023

"Customer complaint is that the unit will not power on, just runs the drain pump. Unit plugged in and the drain pump turned on breifly, but then turned itself off. Unit will not turn on. Unit will not enter diagnostics. Confirmed good power to the control. Unit needs a new console and control.; ordrng 1 W11478519 (fascia) and 1 W11621183 (control)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Hedgesville, WV 25427

Ken M.

Job Details: 08/15/2023

Customer complaint is that the unit knocks when spinning. Suspension is weak. Cabinet is not level. Cabinet leveled. Ran calibration cycle to test drive system. Unit agitates and spins properly. Valves are working. Suspension replaced and unit recalibrated. Unit is working properly. Old suspension returned for quality analysis.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lewes, DE 19958

Frederick R.

Job Details: 08/15/2023

CX complaint is noise coming from fridge. CX showed me a video and I identified it as the diffuser when opening and closing. Explained use and care of unit to CX. Fridge is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Farmville, VA 23901

Kyle A.

Job Details: 08/15/2023

Units compressor is now blowing overloard. Tried new overload to no success. Ordering compressor kit.; ordrng 1 W11580057 (Compressor kit) and 1 W11506635 (Coupler)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Hedgesville, WV 25427

Ken M.

Job Details: 08/15/2023

Blower wheel and motor replaced and tested. Unit is working properly. Old motor left with customer. Old blower wheel returned for quality analysis.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Arlington, VA 22204

Simon

Job Details: 08/15/2023

CX complaints food freezing in refregrator section .inspected unit replced the damper and thermistor as reccomended by previous tech .CX will have look after 24 hours .resetting temprature as recommended.SZ

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near Mountville, PA 17554

Justin L.

Job Details: 08/15/2023

"Cx complaint unit clicks while using the cooktop and smells of gas when using the oven. Was able to access unit and verify model and serial. Tested unit and unit operats as designed, Had cx use unit and found they werent turning the knobs far enough to get out of ignite. This is cx first gas range and is unhappy with it. Instructed cx how to use. No further work needed unit working as designed"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Columbia, PA 17512

Bernard M.

Job Details: 08/15/2023

"Cx complaint unit won't start cycle. After rstoring power the drain pump came on. Held cancel button and it shut off. Entered diag and found error code F0E5 off balance. Found unit unlevel and raised the front right leg to level. Also found the drain hose has extension to reach standpipe which causes the pump to stay on with water siphoning back in. Instructed cx to rotate unit so drain hose runs directly to standpipe and to raise the front legs to level. Recalibrated and ran test, unit completed test without any issues. Unit runs as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near York, PA 17403

Bernard M.

Job Details: 08/15/2023

Cx complaint the door doesn't seal. Opened RC door and found the gasket out from the inner liner. Placed and secured the gasket back into liner and applied heat to remove creases. The gasket now seals to unit when closing. Unit checks good

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Alexandria, VA 22308

Lloyd B.

Job Details: 08/15/2023

Cx complained the unit had a burning smell and buttons hard to press. Installed new motor and console. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV02

Near East York, PA 17402

Drew B.

Job Details: 08/15/2023

cx complaint that unit is not making ice and foudn the temps to be good and the fill tube to be free of cloggage and no watr issues tried to jump icemaker and no siuccess.. will need WPW10300024 and call to reschd when approved.; ordrng 1 WPW10300024 (icemaker)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Crofton, MD 21114

Davonte

Job Details: 08/15/2023

cx complained frosting in top of fc. confirmed cx complaint. there was condensation and frost at the top of unit. inspected door gasket and saw that it was warped at the top right corner of door. causing warm air to get in unit. ordering door gasket. on special order.; ordrng 1 W11562214 (door gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bowie, MD 20720

Davonte

Job Details: 08/15/2023

"cx complained unit was freezing eggs in the rc side and changing temps on its own., replaced ui and thermistor"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Brogue, PA 17309

Drew B.

Job Details: 08/15/2023

replaced harness and tested and checks good.

We serviced a

KITCHENAID RANGE

Model KICU569XSS

Near Highland, MD 20777

Emmanuel R.

Job Details: 08/15/2023

"Cs unit isnt turning on, confirmed complaint. I removed and checked its getting 240v but not turning on, checked the fuses are good but all of sudden unit power up but its throwing error code f47 for UI not getting volatge to user interface. The power supply board also has a burn plastic smell. Tried ordering the board but neither of the board are availible. Board no longer availible. main board W10607548,second board W10607550. Advised to contact xtended warranty company and let them know."

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Silver Spring, MD 20906

Marc M.

Job Details: 08/15/2023

"cx complaint unit not spinning clothes dry, however if she runs a 'drain spin cycle' the unit . inspected unit and found no error codes in diag cycle. while running auto test 12 however noticed that the drain configuration is about 8 feet long and a combination of two drain hoses (one of which not factory). this is causing water to backflow during drain/spin and not permit the unit to reaching the high speed spin acceleration. unit itself is operating as designed. reccomended revised drain configuration to cx."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Highland, MD 20777

Marc M.

Job Details: 08/15/2023

"cx complaint unit flashing lights and beeping and error code indactor. inspected unit and found unit flashing error f9e1. checked diag entry and found only error to be f9e1. ran cancel drain cycle. unit drained with no issues. likely a failure or clog in the micro screen of the sump, triggering the crrent draw to provoke a drain error. cx believes the unit also produces mold. i did try, of course, to explain that there are no mold producing components in the dishwasher. quoted cx for cost of sump replacement/repair. cx declined. collected only for service call."

We serviced a

MAYTAG WASHER

Model WFW92HEFW0

Near Cabin John, MD 20818

Roberto I.

Job Details: 08/15/2023

"Cx complaint water leak from door and from dispenser.Inspected unit, found a tear on the bellow and marks of water leak from there. Ran a test cycle, I was unable to confirm any leak from the dispenser, it worked ok. Ordering bellow W11173364. Cx paid in full ($467.99 with check). Return visit 8/18/23; ordrng 1 W11173364 (bellow)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Charles Town, WV 25414

Ezra M.

Job Details: 08/15/2023

"installed inlet valve and water valve and led, unit working properly."

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Herndon, VA 20170

Richard B.

Job Details: 08/15/2023

"CX complant. Washer n07 draining. Inspected unit and found F9E1 long drain , F0E2 over suds F5E2 lock failure and F0E5 off balance load. Units are stacked in kitchen. Will need two techs to remove dryer to access drain pump area. Ran a drain and spin cycle and unit drained but was nost trickeling water into stand pipe . Sounds like something inside drain pump but unable to conferm due to units are stacked in tight kitchen. Needs two tech auth . RB."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM

Near Mechanicsville, VA 23111

Chris B.

Job Details: 08/15/2023

cx comp unit will not power on insp unit found open line in power cord harness ordering wire harness to complete repair; ordrng 1 W11677726 (wire harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Virginia Beach, VA 23464

Carl A.

Job Details: 08/15/2023

"cx complaint of unit not making ice,rna unit through tested 45 and 44 no reslutes,ohmed out door to find wires in door to be broken,unit will needed new door break down as follows 1/LW11037733, door service call 120.00parts 707.23labor 110.00shipping 15.00sub total 952.23tax 42.43grnad total 994.66deposit 120.00; ordrng 1 LW11037733 (dor-fip)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Chesapeake, VA 23320

Carl A.

Job Details: 08/15/2023

"cx complaint of unit leaking water,checkedu nit to find water leaking from rear right coner of unit were tub looks like it was crushed ordering parts needed for repairs; ordrng 1 W11409866 (Dishwasher Tub) and 1 W11460946 (Pump & Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Chesapeake, VA 23322

Carl A.

Job Details: 08/15/2023

"cx complaint of unit not cooling took temp readings of 9 in freezer 42 in rc ,ran test 3 tot find power of 13.45 dc voltag coming to evap fan motor but fan not spinning unit needs freezer evap break down as follows 1/W11452196,Evaporator Fan Motorservice call break down as follows servicec all 120.00 parts 115.65shipping 15.00sub total 360.65tax 6.94grand total 367.59deposit 257.59; ordrng 1 W11452196 (Evaporator Fan Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Gaithersburg, MD 20886

Julian H.

Job Details: 08/15/2023

CX complaint about unit's top leds are dimmed confirmed issue with led asm need part; ordrng 1 W11527432 (RC led light module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS00

Near Vienna, VA 22180

Demonte S.

Job Details: 08/15/2023

Inspected the unit. Found that the cx is saying that the Refrigerator only lasted for 8 days after the compressor repair. ( Unit isn't plugged in. ) Plugged the Refrigerator in. Checked pressures to the unit. I'm getting 100 Psi on the high side & 0 - -5 Psi on the Low Side. I then filled the unit with Nitrogen to 140 Psi. Checked all exposed joints. ( Please see Sd Pictures.) Rechecked gauges. Pressure is sitting at 132 Psi after 20 mins. Called Whirlpool Techline Ref. Per Whirlpool Techline based on the information that I gave this unit is under review. ( Advised the cx to allow 7-10 business days before contacting if the cx has received a call from whirlpool.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/15/2023

"CX complaint slow ice production.Found ice comtainer full. Temp in the Fc 2F. Ran icemaker test, harvesting and water fill ok. Unable to to replicate any issue, the unit is working as designed at the moment."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Timonium, MD 21093

Shane M.

Job Details: 08/15/2023

"cx complaint the unit still ist cooling proper. cx mentioned rc fan never turns on, found FZ trying to cool. took fz evap cover off, discovered unnormal frost pattern. sdpics. SS ISSUE. covered for 5yrs. ordering drier 3 way valve w compressor. ss tech determind whats going on. 3 ct needed.; ordrng 1 W11109499 (drier) and 1 W11429989 (3way valve) and 1 W11592010 (compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Colonial Heights, VA 23834

Joseph D.

Job Details: 08/15/2023

Unit pulling .5 amps incomplete Frost pattern replaced compressor charged with 68 g r600 full Frost pattern pulling .8 amps

We serviced a

JENNAIR OVEN

Model JJW3830DP02

Near Potomac, MD 20854

Roberto I.

Job Details: 08/15/2023

"Cx complaint after a storm constant power outage message on display.Found power outage message on display. Removed console, confirmed 14Vdc supplied to the UI. Called tech line, spoke to Andrew. He advised to check the power supply and eventually to replaced the upper appliance manager. Powe supply tested ok. Ordering upper appliance manager W10821712.Repair cost $550.49 with $125 labor for upper appliance manager W10821712 replacement. Unable to run c/c transactions. Called office, all system was down. Advised cx our office will call to collect $425.49, and the remaining balance will be $125; ordrng 1 W10821712 (appliance manager)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bowie, MD 20716

Davonte

Job Details: 08/15/2023

"cx complained unit wasnt cooling. after inspecting unit confirmed cx complaint. unit had no frost pattern on evap. checked compressor, could hear starting device clicking, then compressor making loud humming noises then would shut off. unit will need new compressor. ordering all parts. compressor on special order.; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (tube) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11524472 (start dev) and 1 WPW10350564 (run cap)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALZ0

Near Hunter Mill District, VA 20171

Richard B.

Job Details: 08/15/2023

"CX complant. Plastic piece not attached. Inspected unit and found lower toe kick panel not attached to unit and just leaning against. Removed screws and attached lower toe kick panel using existing screws . Ran a diagnostic cycle and FAE2 error code for vent wax motor comes up. Ordering vent fan , bezel and control. Whirlpool is sending a serial number sticker. CX has a letter from whirlpool explaining same with model and serial numbers. SD pics. Not in stock. RB; ordrng 1 W11649995 (vent motor) and 1 W11545290 (deflector) and 1 W11506011 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Middletown, PA 17057

Cody H.

Job Details: 08/15/2023

"Was able to access unit and replace parts per previous visit. Ran unit through diagnostic test, unit went through test with no issues, and no errors. Ran unit through quick cycle with full load, unit went through cycle with no issues. Unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ04

Near Lancaster, PA 17603

Justin L.

Job Details: 08/15/2023

Was able to access unit and replace part. Tested unit and now checks good no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Alexandria, VA 22308

Lloyd B.

Job Details: 08/15/2023

Cx complained of damage to the tub. Installed new tub and tested and there is no damage or leaks. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Rosedale, MD 21237

Alexander D.

Job Details: 08/15/2023

"replaced lower harness and harness between knobs, tested unit, still same issue. power supply doesnt drop when unit cuts out but diagnostic led goes out. motor ohms out good. called techline. determined previous tech must of had a faulty control. reordering control. call cx to schedule return visit once we have eta on part; ordrng 1 W11607637 (control(REORDER))"

We serviced a

IKEA RANGE

Model IER660GS0

Near Falls Church, VA 22042

Simon

Job Details: 08/15/2023

CX complaints range internal oven light wont shut off .inspected unit and replaced the main control and socket light tested unit bake preheating no lights on unit works as designed.SZ

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Nottingham, MD 21236

Alexander D.

Job Details: 08/15/2023

"cx complaint clean button not working because console/keypad has a crack in the glass over the button. inspected unit and verified complaint, clean button unresponsive. ordering membrane asm. call cx to schedule return visit once we have eta on part; ordrng 1 W10877769 (membrane asm)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Hedgesville, WV 25427

Ken M.

Job Details: 08/15/2023

Customer complaint is that the left side door gasket is torn and the unit is forming moisture on the mullion. Found the humidity control turned off. Humidity control turned on and customer shown where the key is to control it. Verified that the left door gasket is tearing at the bottom. Ordering gasket.; ordrng 1 W10830162 (gasket-fip)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Lewes, DE 19958

Frederick R.

Job Details: 08/15/2023

cx complaint is squeaking coming from hinges. Inspectetested and both friction sleeves are in place. Hinges not bent of disformed. Lubrcated hinges and squeak went away. Informed CX about the use of rinsaid. Job is omplete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, VA 22031

Demonte S.

Job Details: 08/15/2023

Installed User Interface ( Display Board) & Main Control Board. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near Elizabethtown, PA 17022

Cody H.

Job Details: 08/15/2023

"CX complains unit is not cooling correctly. CX has unit outside on arrival due to spoiled food smell. Could not pull up entitlements due to lack of service, called office and spoke to sammy who said cx is within manufacture warranty. Unit is showing 15*F in FC and 54* in RC. found unit control will need replaced per sp. CX also complains unit icemaker is not working, tried to reset icemaker and recieved no movement. Unit will also need icemaker for repair. Ordering control and icemaker for return visit. Office to reach out to cx when all parts arrive. CX asked to turn unit so that doors would not fall open. CX moved unit so doors faced a suface.; ordrng 1 W11546690 (control) and 1 W11546935 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21207

Dustin F.

Job Details: 08/15/2023

"Replaced Thermistor, confirmed old one was reading 9k in ice(bad) and confrimed before installing new one new 1 was reading 2.7k(room temp) renergized unit and confirmed unit working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Laurel, MD 20723

Emmanuel R.

Job Details: 08/15/2023

"Replaced compressor and drier, tested unit. unit is now working properly. Advised allow 24hrs for temps to normalize."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Ocean City, MD 21842

Michael E.

Job Details: 08/15/2023

"Replaced nameplate, trim and endcaps as per previous diagnosis. Tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Salisbury, MD 21804

Michael E.

Job Details: 08/15/2023

"Replaced basket, CAM and gearcase as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Norfolk, VA 23505

Austin D.

Job Details: 08/15/2023

cx complaint the lid lock has failed and that the manufacturer had sent them a new lid lock already. checked the unit and found that the lid lock has ffailed. replaced with part supplied to the manufacturer. iunit is running as designed.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Wilmington, DE 19806

Taylor F.

Job Details: 08/15/2023

Cx complaint is unit not completing cycles. Replaced the latch and control from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Wilmington, DE 19802

Taylor F.

Job Details: 08/15/2023

Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Replaced the control from previous diagnosis and unit is now working as designed. Job is complete. Cx paid 110.00 labor by cash

We serviced a

MAYTAG COOKTOP

Model MER7700LZ2

Near Chesapeake, VA 23322

Carl A.

Job Details: 08/15/2023

"cx complaint of unit of crack in cook top ,checked unit to find a crack in between the front to burners,ordering parts needed for repairs; ordrng 1 W11548507 (COOKTOP)"

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW1

Near North Bethesda, MD 20852

Roberto I.

Job Details: 08/15/2023

"CX complaint washer not starting.Ran test mode, found F7E6 ( motor fault), F1E2 (motor control fault) and F5E1 (lid switch fault). Ran a test cycle, the lid switch worked, the motor made a humming noise and didn't start. Capacitor 5.8mf (good), motor winding 3.4ohm and 3.4ohm from control board. Ordering control board W11502823, motor W11222082 (if needed), lid switch WPW10482836, and relay W11384790 (if needed); ordrng 1 W11502823 (control board) and 1 W11222082 (motor) and 1 WPW10482836 (lid switch) and 1 W11384790 (relay)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Falls Church, VA 22042

Simon

Job Details: 08/15/2023

CX complaints refrigrater not cooling both sides .inspected unit freezer fan motor not starting and found bad compressor no voltage at all 0.00 AC .CX paid for service call.SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bowie, MD 20720

Israel R.

Job Details: 08/15/2023

"Service Pointer. Customer complaint unit is not cooling. I found the unit is not turnign on at all. Getting 120 vAC. Disconnected the LED module control the unit turned on. I quoted and repalce the LED board found the FC LED is bad. replace LED FC light and tested. Unit is back to normal operations.; ordrng 1 W11601311 (LED module), used 1 W11601311 (LED IR VS) from stock"

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Bowie, MD 20720

Israel R.

Job Details: 08/15/2023

"Customer complaint unit is not heating. Tested unit and found the unit is not heating at all but is turning on and spinning. We took unit apart and tested heater. Heater is OL. REplace heater and tested. Unit is heating and is back to normal operations.; ordrng 1 WP3387747 (heater), used 1 WP3387747 (ELEMENT IR VS) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS1

Near Wilmington, DE 19809

Taylor F.

Job Details: 08/15/2023

Cx complaint is unit intermittenly leaking from left side. Found the door gasket had a defect in the top left corner causing water to run down the door and drip onto the floor. Replaced gasket from pre id and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Virginia Beach, VA 23456

Carl A.

Job Details: 08/15/2023

replaced sump and motor tested unit works as deisgned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesapeake, VA 23325

Zachery R.

Job Details: 08/15/2023

"cx complaint no ice and unit rocking. checked unit, come to find defective icemaker motor reading open, replaced icemaker, tested, also leveled unit, unit working as designed. advised cx to wait 24 hours for ice production."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Laurel, MD 20707

Emmanuel R.

Job Details: 08/15/2023

"Cs unit wont defreeze on it own ,heaters turn on manually with diagnotics. I found the evap thermistor reads 18k but p5 tan/tan wires 5.5k at the board. Unplugged harness that goes into cabinet and same tested there too same 5k ohms . Called techline. Lossing themistor reading thru the harness. Unrepairable. Advised customer of findings."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Forest Hill, MD 21050

Neil H.

Job Details: 08/15/2023

replaced control and the panel recalb tested unit everything checked good

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Rosedale, MD

Alexander D.

Job Details: 08/15/2023

"cx complaint unit making knocking noise. inspected unit and verified complaint. found some objects caught in front drum seal. removed objects. tested unit, no more knocking noise. unit is now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Clarksburg, MD 20871

Julian H.

Job Details: 08/15/2023

replaced RC's evap vacuum system to 30' & holding for several min charge system with 5.75 oz of r134a confirmed frost pattern start developing on RC's did test 4 & confirmed frost pattern on both evaps MUST WAIT 24 HRS FOR UNIT TO COOL DOWN

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Glen Burnie, MD 21060

Dustin F.

Job Details: 08/15/2023

"Replaced FC door, tested unit, unit working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Norfolk, VA 23505

Austin D.

Job Details: 08/15/2023

came out to resolve the issue. disassembled the unit as needed. repalcec all parts and put the unit back together. tested operation after filling with r600. low side pressure holding at -4. unit is running as designed. advised cx to monitor for 24 hours and if issue persists to please call us back. cx agreed.

We serviced a

REFRIGERATOR FREEZER

Model WRT518SZFM02

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 08/15/2023

"CS mullions strip is getting too hot, confirmed complaint,I found the mullions at 106 degress ,way too hot. I tried to pull unit out and back cover also very hot, but a gang of roaches came out so i stepped outside. Called techline and they adviced the condesor fan is probably not working but i cant get in and verify. Techline. I spoke with customer and adviced she need to call pest control and hold the reciept no older then 30days and we will come out and service the unit. If she calls back pre-id condesor fan.; saved tckt"

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JS3

Near Norfolk, VA 23523

Zachery R.

Job Details: 08/15/2023

"cx complaint unit not baking, checked unit come to find defective bake element shorted to panel, replaced element, tested, come to find defective acu, not sending proper voltage to bake element. ordering acu to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11567368 (acu)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HBS05

Near Hanover, PA 17331

Sal R.

Job Details: 08/15/2023

CX complai t is that the nulain rail is still hot after last repair. I was able to take a surface temp of the rail and foun d it at 135 degrees. I was able to access teh compressor compartment and found that the compressor is extrmly hot to o the touch with a surface temp of 206. I called WP TL and explained my findings. I took a FC temp reading with a thermacoupling and found FC temps at 2 degrees when set at 0. WP tech line suggested to replace the compressor and drier filter. I am ordering all corasponding parts . a 2 call count will be needed for a SS tech return.; ordrng 1 W11557671 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11504416 (coupler) and 1 W11506635 (access tube) and 1 W11109499 (drier filter) and 1 W11504445 (coupler) and 1 W11506623 (coupler) and 1 2callcount (2 call count)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Alexandria, VA 22303

Christian C.

Job Details: 08/15/2023

Cx complaint unit is not draining. Inspected unit found F9E1 not draining. Ran through diag cycle unit filled but did not run drain pump. Tested drain pump reading 20.2ohms. No voltage from control. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Manheim, PA 17545

Justin L.

Job Details: 08/15/2023

cx complaint unit not making ice in fc. Attempted to jump at T&H and found no movement. found icemaker recieving 120.2 VAC. Ordering icemaker and once in office will set return; ordrng 1 W10886939 (freezer icemaker)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Madison Heights, VA 24572

Kyle A.

Job Details: 08/15/2023

Found connector for capacitor loose after finding unit buzzing. Unit is now as designed l.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Stafford, VA 22554

Tanner B.

Job Details: 08/15/2023

"units doors has rust spots on finsih, needs two new doors .; ordrng 1 LW11091610 (rc door) and 1 W11561286 (fc door)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 08/15/2023

replaced the compressor and could not braze on freon is blowing up when i did what i always do. used couplers vacaumed system down and 2 fittins are leaking due to not having enough tubing these are r600 no reason they should be coming from factory with shorter tubing when we are suppose to use a lockring tool. used all my strength and hammers got fittings off compressor was able to braze on this time vacumed system down and filled to recomended and compressor sounds good. used washer for freezer door and is sealing now. unit is good to go

We serviced a

MAYTAG DRYER

Model MHW5630HC2

Near Manassas, VA 20110

Tanner B.

Job Details: 08/15/2023

Replaced hot/ cold valve and adjusted drain hose. tested unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Waldorf, MD 20603

Shawn D.

Job Details: 08/15/2023

"opened system and seemed full of freon so replaced the compressor coupler used uv drier from v/s and had to braze evrything drier lines are not long enough for lockring tool. vacumed system down and filled to recomended and started building good pressure then compressor got loud and was building only -20 pressure on low side. hooked red uage back and turned fridge off and pressures equalized to 10 so called techline due to cx fridge now not working spoke with andrew and he said my you have a restriction in the system and said flush system. i then told him how compressor have been coming and top of this one is a, scatches and stubs on comrpessor bent. flushed system with nitorgen then vacumed unit back down and filled to recomended and this time unit is working; ordrng 1 w10143759 (uv drier SD V/S) and 1 w10913906 (coupler SD V/S), used 1 w10143759 (uv drier SD V/S), and 1 w10913906 (coupler SD V/S) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Roanoke, VA 24018

Kyle A.

Job Details: 08/15/2023

Installed parts and tested unit and unit is now as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Boyds, MD 20841

Ricardo S.

Job Details: 08/15/2023

"Replaced sump pump assy, unit tested and works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/15/2023

frosted over test 101 showing closed iced over removed and checked connections test 101 closed attempted to defrost mode to force defrost sh once unable to get display to blink didnt start defrost exited out of test modes and unit defrosted for under a min and begain to cool again ordering control and harness; ordrng 1 W11305540 (evap harness) and 1 WPW10317076 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Wilmington, DE 19803

Taylor F.

Job Details: 08/15/2023

Installed the RC and FC doors that werew sent to the cx. Made sure gaskets were sealing and doors were level. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Arlington, VA 22204

Simon

Job Details: 08/15/2023

CX complaints error code F8E4 inspected unit found float switch tray wet of water and soap .cleaned tested unit no error code float switch one side defective .orderd float switch.SZ; ordrng 1 W11545764 (FLOAT SWITCH)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Laurel, MD 20707

Emmanuel R.

Job Details: 08/15/2023

Replaced ignitor switches and tested unit.Unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ2

Near Alexandria, VA 22315

Lloyd B.

Job Details: 08/15/2023

"Cx complained the unit would not finish a cycle. Inspected the unit and found that the hot and cold valve opens. When pressed on the tub, it bounces. Bad suspention. Installed new suspention and tested and it no longer bounces. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDPM704KPS0

Near Columbia, MD 21044

Marc M.

Job Details: 08/15/2023

"cx complaint unit leaking and showing error code f8e4. entered diag and confirmed saved fault f8e4, fAe3, fAe2. cleared error codes and ran diag cycle and obseved under unit. found clear saturation stains on the left side of the insulation where the over flow ports and inlet valve is. however during testing the unit never leaked from either component. could not replicate leak durng test cycle. checked inside tub for any breaks/cracks in the corners and found none. wiht no signs of active leak it is possible the unit was simply overflowing due to improper loading procedure, but cannot confirm. for the sake of caution used wrench to confirm inlet valve is secure. unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Alexandria, VA 22315

Lloyd B.

Job Details: 08/15/2023

"Cx complained the unit did not dispense water. Cx says, after a few filter change attemps, there is no water. Removed the filter and tested and water was dispensed. Unit needs new filter housing; ordrng 1 W10862461 (filter housing)"

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Leesburg, VA 20175

Ricky E.

Job Details: 08/15/2023

"leveled door and panel, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Leesburg, VA 20175

Daniel J.

Job Details: 08/15/2023

installed dual valve and damper test three normal no adnormal noises tested 44 harvest passed test 45 added water no adnormal noises

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZS2

Near Wilmington, DE 19803

Taylor F.

Job Details: 08/15/2023

Cx complaint is unit not making ice properly. replaced heater grid from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/15/2023

Replaced parts and ran a test cycle. The unit worked as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR206EPA01

Near Moyock, NC 27958

Branden R.

Job Details: 08/15/2023

came out and replace all parts on unit tested and unit is running as designed .

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Markham, VA 22643

Ezra M.

Job Details: 08/15/2023

"tub failed at pressure hose connection, ordering tub.; ordrng 1 W11219115 (tub)"

We serviced a

WHIRLPOOL RANGE

Model GS563LXST0

Near Lancaster, PA 17601

Justin L.

Job Details: 08/15/2023

Cx complaint long cook times and unit sometimes unresponsive. Was able to access unit and verified complaint. Entered diagnostic and found F2E0 key contact error. Attempted to clear and no result. Found temp sensor in range. Tested cooktop no issues. Tested oven and found it would preheat and cycle a couple times then stop. Verified all connections secure. Will need control for repair which is NLA if found office will need to set return; ordrng 1 9762969 (control (NLA))

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/15/2023

"Confirmed cx complaint unit not washing dishes. Found sump motor non functional, confirmed voltage to wash motor but no function. Ordering sump assembley, will use control on return in the event that failing motor has caused voltage feedback.; ordrng 1 W11665769 (Sump Assembley)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near Timonium, MD 21093

Shane M.

Job Details: 08/15/2023

cx complaint of condensation in RC. found ripped gasket.. ordering 2 door gaskets.; ordrng 2 W10830046 (door gaskets)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Charlottesville, VA 22911

Eric F.

Job Details: 08/15/2023

"Confirmed cx complaint unit not producing ice. Checked ice maker connections, ice maker started producing again. Ice maker failing. Pre-id'd part not sent out, ordering ice maker.; ordrng 1 W11556926 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Germantown, MD 20874

Julian H.

Job Details: 08/15/2023

CX complaint about unit not making ice test 44 fault 22 not harvesting test 45 not moving to home position found broken wires @ the bottom of the door will need to replace door need 2 techs to feed wiring thru hinge documented call thru web. CX PIF FOR SVC CALL THRU APP WILL CALL WPL TO SEE IF THEY HELP; ordrng 1 LW11202405 (dor-fip ss)

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Stephenson, VA 22656

Ezra M.

Job Details: 08/15/2023

"control panel not responding. drum light turning on when door opened. removed console, found wire harness from console to control was not fully seated in clip. removed and reinstalled, verified secure. verified operation, no errors stored, unit working normally"

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