Service History 300 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near New Market, MD 21774

Ricardo S.

Job Details: 08/15/2023

"Cx complains that the unit not washing dishes from day one, inspected unit, water level cks ok, motor not working, found a loose conneciton on pump.. connection back in place, unti tested and dw worsk fine"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Colonial Park, PA 17109

Cody H.

Job Details: 08/15/2023

"CX complains unit is taking multiple cycles to dry. CX is within manufacture warranty. Found unit is heating and rotating on arrival. Did vent test and unit does not have good suction coming from vent. Removed vent ducting from rear of unit and retested, unit gained significant suction. Insereted thermal probe into exhaust, unit reaches 160*F and cycles down to 125*F thermal fuses all check good at 0.0 ohms, unit is recieving 240vac. Called techline to document spoke to Rick who agreed unit will need vent cleaned and inspected. No further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Lorton, VA 22079

Lloyd B.

Job Details: 08/15/2023

Cx complained the unit did not start. Inspected the unit and found that the console was unresponsive. Unit needs new console and user interface; ordrng 1 W11660284 (console) and 1 W11632709 (user interface)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near York, PA 17408

Bernard M.

Job Details: 08/15/2023

"Cx complaint unit doesn't start heating. Attempted to enter service and it begins then stops displaying the time of day. The same thing happens when attempting to preheat. Removed back panel and unit receives proper voltage and found no wiring damage. After shutting off power for 10 min, the unit operated normally and began to preheat. Entered service and found error F6E4 control fault. Ordering control, once available contact cx to reschedule; ordrng 1 W11567368 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Arlington, VA 22201

Simon

Job Details: 08/15/2023

CX complaints DW spray arm not working .inspected unit and found low pressure water in the whole house kitchen sink water pressure too low as well CX will contact a plumber to fix the issues .SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Fairfax, VA 22030

Tanner B.

Job Details: 08/15/2023

"Not making ice, reseated IM valve connection, tested unit. Job complete;"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Hanover, PA 17331

Bernard M.

Job Details: 08/15/2023

"Replaced parts per previous tech and unit wouldn't start any cycles. Contacted TL and spoke with Austin,went through checks at the board and per TL will need to order lid latch and lower harness. Once approved contact cx to reschedule; ordrng 1 W11590868 (harness) and 1 W11394572 (lid latch)"

We serviced a

WHIRLPOOL WASHER

Model WTW8900BC0

Near Ellicott City, MD 21042

Marc M.

Job Details: 08/15/2023

cx complaint unit 'sounds like a jet taking off'. inspected unit and first ran diagnostic entry to find no saved codes. unit then ran thru entire auto test cycle. at spin portion of cycle unit produced sound unmistakably similiar to a tub bearing failure. contacted parts specialist to obtain freight charges and provided cx qoute for repair. cx declined moving forward with repair. collected only for service call.

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 08/15/2023

"Replaced parts, reset power, unit tested and bruners cks ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near ,

Joseph D.

Job Details: 08/15/2023

"Replaced sump, cleared errors, tested for leaks. Working properly"

We serviced a

JENN-AIR COOKTOP

Model JGCP436HL00

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/15/2023

cx states middle front burner is not lighting oredering burner head; ordrng 1 W11319683 (burnr-head)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Arlington, VA 22201

Simon

Job Details: 08/15/2023

CX complaints DW right hinge spring coming off .inspected unit found door spring right broken .replaced right door hinge .checked door open and close as designed.CX paid SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Richmond, VA 23223

Chris B.

Job Details: 08/15/2023

replaced rc door and hinges tested unit wroking as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Little River, SC 29566

Jason T.

Job Details: 08/15/2023

"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW08

Near Gainesville, VA 20155

Daniel J.

Job Details: 08/15/2023

frost building up in freezer after the other night currently small amount near rails removed with steamer found small gap on top of freezer gasket heated and now sealing all the way around freezer cabinet wiped moisture from steam rail is pulling door closed informed customer anything dragging agaisnt top drawer could effect the door closing correctly

We serviced a

MAYTAG DISHWASHER

Model MDBH980AWQ

Near Richmond, VA 23236

Thomas B.

Job Details: 08/15/2023

Cx complaint door latch handle broken off and door springs have worn causing door to fall Order parts; ordrng 1 WPW10275768 (latch-door) and 1 WPW10130695 (latch kit) and 2 WP99002598 (spring- do)s and 2 WP99003446 (Door springs)s

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Little River, SC 29566

Jason T.

Job Details: 08/15/2023

"Cx complaint, lower cavity light not operating, no vac from the control relay circuit. Advised cx control on order, direct ship to the cx, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11552018 (control)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Brookeville, MD 20833

Marc M.

Job Details: 08/15/2023

installed ignitor and tested unit with lower panel removed to observe gas flow. found unit received gas and ignited as intended. unit now checks good. cx pif per sticky

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesterfield, VA 23832

Thomas B.

Job Details: 08/15/2023

Cx Complaint unit is not working properly inspected unit found wiring all intact ordering drain pump for slow fan speed. Checked over unit found no other issues; ordrng 1 W11399437 (Drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Little River, SC 29566

Jason T.

Job Details: 08/15/2023

"Cx complaint, water collecting on the freezer door gasket, unit not level and doors not closing properly. Ran factory diagnostics, test # 35 mullion heater active, test # 34 set vertical mullion to on 100% leveled the unit, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Severn, MD 21144

Israel R.

Job Details: 08/15/2023

Customer complaint unit is not making ice. I found the units ice maker making ice but ice cubes jamming in the RC. I found the ice maker jamming ice in the bin and keeping the arm up. Repalce arm and tested. Unit is back to normal operations.

We serviced a

MAYTAG REFRIGERATOR

Model MFX2876DRM00

Near Powhatan, VA 23139

Thomas B.

Job Details: 08/15/2023

Cx complaint unit compressor gets high pitched found condenser coils completely clogged with hair from dogs and other debris cleaned off unit now functions Normally. Compressor overheating causing compressor to work harder. Charged 120.00 service call cx paid by CC

We serviced a

WHIRLPOOL DRYER

Model WED7500VW2

Near North Myrtle Beach, SC 29582

Jason T.

Job Details: 08/15/2023

"Cx complaint, dryer not heating properly, tested all circuits and found loose harness, backed out at the motor connection to the heater circuit. Repaired the loose conection, verified 120 vac at the heater circuit, cycle temperature tested at 140 degrees, unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVWB755DW0

Near Westminster, MD 21158

Brian R.

Job Details: 08/15/2023

replaced parts ordered and tested unit. unit now checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Richmond, VA 23231

Chris B.

Job Details: 08/15/2023

replaced gearcase and ordered parts tested unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WGD5620HW0

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 08/15/2023

replaced igniter and gas valve coils unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KBRS19KTMS1

Near Washington, DC 20008

Sherwood

Job Details: 08/15/2023

cx complaint fc door not closing after repair. arrived found right side of door ajar. found the previous tech did not install shelves back inm correctly which prevented fz door from closing all the wayh. repair is complete.

We serviced a

GLADIATOR FREEZER

Model GAFZ30FDGB04

Near Camp Hill, PA 17011

Fred G.

Job Details: 08/15/2023

cx complaint unit is forming frost in the left upper corner. inspected unit and found door gasket has failed allowing warm air to enterd left top corner and make frost. i was able to replace door gasket and use heat gun to form gasket to body of unit. unit now checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS05

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 08/15/2023

cx unit has F1 E5unit needs inverter #W10217711 and Magnatron #W11346197

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Sterling, VA 20164

Richard B.

Job Details: 08/15/2023

CX complant. Fridge leaking from fresh food side. Inspected unit and found units evap is letting water run out when defrosting. Will need scroll fan assembly. Not in stock Further work needed. RB; ordrng 1 W11608966 (Scroll fan)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Chester, VA 23831

Joseph D.

Job Details: 08/15/2023

Replaced compressor and condenser. Holding vacuum. Compressor starting properly . Working as designed

We serviced a

WHIRLPOOL OVEN

Model WFG775H0HZ5

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/15/2023

cx has F2E1 error code ordering UI controller; ordrng 1 W11620580 (cntrl)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Annapolis, MD 21409

Davonte

Job Details: 08/15/2023

"cx complained unit wasnt draining. confirmed cx complaint. ohmed out drain pumo and got 19.9k ohms, checked harness and read ol. replaced harness , unit drained .also control board was unreponsive after replacing harness. chrcked connecrtion, all connecrtions were in. unit will also need control board.; ordrng 1 W11608056 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Highland Springs, VA 23075

Chris B.

Job Details: 08/15/2023

cx comp apon plugging in unit... unit will just start spinning and lid will lock insp unit conf cx comp replaced control tested unit working as desighned !

We serviced a

WHIRLPOOL WASHER

Model MRT118FFFZ09

Near Conway, SC 29527

Jason T.

Job Details: 08/15/2023

"Cx complaint, freezer door not level at the cabinet, not closing properly. Installed qty 3 washers on the door-hinge to align with the cabinet, doors are level. Verified all unit functions for proper operation...working as designed.; ordrng 3 WP487576 (washer)s, used 3 WP487576 (WASHER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Waldorf, MD 20601

Shane B.

Job Details: 08/15/2023

"cx complaint is poor cooling. cx has unit on coldest setting in both sections. cx said some days it cools fine, other days the fridge is warm. my prob shows 30 in RC, -8 in FC. evap is not iced up. evap fan is running. i found when compressor cycles on the compressor pulls about 8amps but doesnt run. cycles off after a minute or so. after several attempts the compressor came on and stayed on. amp draw dropped to .71. compressor is very hot. unit has a SS issue. ordering compressor and couplings. schedule with SS tech when parts are available.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Sandston, VA 23150

Chris B.

Job Details: 08/15/2023

replaced belt splutch and gear case tested calibrated unit wroking as desighned

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/15/2023

cx states that the micro makes a banging noise ordering ring and shaft; ordrng 1 W11179756 (shaft-turn) and 1 W11110134 (ring-turn)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Partlow, VA 22534

Thomas B.

Job Details: 08/15/2023

Inspected unit found socket blown out the side and the power cord will not remove from socket fused recommended cx have a electrician out to replace socket and recommended replacing power cord due to fusion

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Glen Allen, VA 23060

Thomas B.

Job Details: 08/15/2023

Cx complaint not working properly ordering the capacitor and shifter; ordrng 1 W11481722 (Shifter) and 1 W11395618 (Capacitor)

We serviced a

JENN-AIR OVEN

Model JJW3830IL00

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/15/2023

replaced both control boards unit is working as designed

We serviced a

MAYTAG DRYER

Model MGDB835DW3

Near Lanham, MD 20706

Leon

Job Details: 08/15/2023

cx complaint dryer making noise. confirmed issue but sound went away as soon as we pulled the unit out. tested unit is now good to go

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Glen Allen, VA 23059

Thomas B.

Job Details: 08/15/2023

Removed and replaced the gearcase assy and clutch tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 08/15/2023

cx states unit dropps cubes after use discovered cubes built up in shoot adjusted ice door unit working as designed

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW0

Near Falls Church, VA 22043

Demonte S.

Job Details: 08/15/2023

"Installed Gearcase, Cam , Belt & Agitator. Tested the unit. No noise. Unit is working as Designed. Cx paid in full by Card."

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Chester, VA 23836

Chris B.

Job Details: 08/15/2023

cx comp unit doors are not level insp unit found house is settling and unit is as leveled as possible

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/15/2023

Cx states unit starts but shuts off shortly after unit starts ... Upon inspection found the cabinent of the microwave is damaged not allowing the door switches to make proper contact. advise customer to contact customer support

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Stafford, VA 22554

Robert W.

Job Details: 08/15/2023

"CX Complaint is the unit isnt cooling in the RC, Inspected unit and found the unit isnt cooling in the RC found no frost pattern, FC is cooling but is only getting down to 14Deg set at 0deg Compressor is making a strange noise. Ordering Compressor, Dryer coupler FC door and namplte; ordrng 1 W11578205 (Compressor) and 1 W11109499 (Dryer) and 1 W11449028 (FC draw) and 1 W10909682 (Nameplate)"

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL02

Near Vienna, VA 22180

Jason A.

Job Details: 08/15/2023

CX complaint FRIDGE no cool Replaced COMPRESSOR & install coupler & drier. Check unit runs. Replace ACU & dispenser UI. Check for leaks & run vac. Filled with 4.50 OZ R134a. Goodrunning & equalise pressures. Unit pulls 158W test 38 100%. and is beginning to cool > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Newville, PA 17241

Andrew S.

Job Details: 08/15/2023

Cx complaint is that the FC gasket is not staying in place. I found that the door is deformed and the gasket is not seating securely. I attempted to secure the gasket and found that the gaps are to large and not gripping the gasket. I am ordering the FC door and nameplate. I informed the cx that the door will ship directly to them. They will inspect and inform the office when the door arrives.; ordrng 1 LW10636409 (FC Door White) and 1 W11178521 (Name Plate)

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDHV02

Near Pikesville, MD 21208

Shane M.

Job Details: 08/15/2023

cx complaint the lights are dimmed & switch is broken. confirmed.. RC left switch broken & LEDs down in Rc. quote for the repairs $371.14 cx paid in full by check.; ordrng 1 W11396033 (switch) and 1 W11602886 (LED)

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Gettysburg, PA 17325

Sal R.

Job Details: 08/15/2023

I was abel to access and replace the motor and blower wheel. I tehn tested the unit with a wet load of towels. Unit is still makign the scheeching sound. I called WP Tech Line and explained what had been done . Screeching sound beleved to be sheet metal . Advised CX to use rubber foot pads. No parts to be replaced . Unit is opperating as desugned.

We serviced a

AMANA REFRIGERATOR

Model ASD2522WRS01

Near Fairfax, VA 22030

Tanner B.

Job Details: 08/15/2023

"CX Concern the unit wasnt making ice/ slowly making ice and not dispensing. upon arrival i found the unit was producing ice , the dispenser intermittently dispening ice.. units switch bracket / dispenser arm not engaging. needs dispenser kit, bracket and switch .. i noticed icecream soft and no sign of frost on evap.. measured temp at 21 degrees F. pulled unit and found compressor really hot and not starting , compressor locked up .. needs compressor kit and access ports installed .. unplugged unit until repair .; ordrng 1 W10823377 (ice door kit) and 1 WP2162361 (switch) and 1 WP2180226 (control bracket) and 1 W10139462 (compressor) and 1 wpw10143759 (uv drier) and 2 W11506635 (coupler)s and 1 3ct (3ct)"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Newport News, VA 23606

Justin W.

Job Details: 08/15/2023

cx complaint oven not working and control not showing cooktop hot any longer. confirmed complaint. ohmed out elements between 30 and 40 ohms. control receiving 240 between red and blue wire but not sending power to elements. harness ohmed good between control and elements. visually inspected to find no breaks. ordering control to complete repair.; ordrng 1 W11594187 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM05

Near North, VA 23128

Lucas R.

Job Details: 08/15/2023

"upon arrival compressor burning hot running loud, replaced compressor and drier, pressurized, found low side leak at evap, replaced evap, pressurized again, no visible leaks, vacuumed for 20 min, charged verrified low pressure at 0, frost forming, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs321sdh

Near Columbia, MD 21045

Emmanuel R.

Job Details: 08/15/2023

"Cs unit is too cold , confirmed complaint. Found rc 33 degrees and temp setting maxed out, same for frezzer fc -10 also temp setting at coldest setting. Set temps to recommened setting and advised to monitor. Thermistor ohmed out ok and baffle motor is working . Customer also mentioned that ice would drop out sometimes, UI is working ok and lower wiring seems to be ok. Advised ice cubes might be getting stuck on the door, also to monitor and see if it gets worts . Unit is working as designed. Customer instruct."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gloucester Point, VA 23062

Lucas R.

Job Details: 08/15/2023

"replaced heater assembly, tested, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WEC310S0FS4

Near Yorktown, VA 23692

Lucas R.

Job Details: 08/15/2023

"cx complaint unit starting by itself, checked unit, unable to duplicate at this time, no error codes, likely failure in switch membrane on control, unit is clean, no evidence of abuse, neglect, infestation etc. called safety spoke with dominique recieved auth. w187r61wpl1, replaced control, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Beltsville, MD 20705

Emmanuel R.

Job Details: 08/15/2023

"Cs unit not powering on, Upon inspected I found the terminal block not secured. Secured terminal block and tested unit. Unit is now workin properly.; ordrng 1 (The ser# was updated and corrected. wrong mc11)"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Lititz, PA 17543

Justin L.

Job Details: 08/15/2023

"Cx complaint unit not spinning out clothes. Was able to access unit and found F7E5 error. Ran diag and found unit filled, drained and agitated but when it went to spin only the agitator moved due to worn hub. Attempted to remove washplate and found everything seized together. Contacted tradecare for authorization but they wont approve until the works been completed. Once approved tub and basket will ship to cx who will contact for return; ordrng 1 W10902814 (washplate) and 1 W10752719 (spin basket) and 6 WP8533953 (screw)s and 1 W10528947 (hub) and 1 W11219115 (outer tub) and 1 W11568797 (filter) and 1 WP8533928 (filter screw) and 1 W10721967 (splutch) and 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Chesapeake, VA 23322

Austin D.

Job Details: 08/15/2023

cx cokplaint the unit is leaking when not in use into the tub. checked the unit and found that the issue is intermitten. cx has video of occurence. replaced the inlet valve. when doing so i noticed the house vavles do not shut off when turned off. advixed cx of the issue and recommend them getting it fixed. cx underrstood. tested the unit. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Manassas, VA 20110

Tanner B.

Job Details: 08/15/2023

"Replaced strike and tested unit. Job complete; ordrng 1 W11457841 (strike BT/VS), used 1 W11457841 (STRIKE) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDH3

Near Milford Mill, MD 21244

Shane M.

Job Details: 08/15/2023

cx complaint the upper racks keeps falling & dispenser is getting stuck. can confirmed both complaints. wheels broken on rack. gasket on dispenser causing cover from opening proper. ordering upper rack wheels w dispenser.; ordrng 4 WPW10571738 (wheels)s and 1 W10861000 (dispenser)

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR30IGX00

Near Bethesda, MD 20816

Roberto I.

Job Details: 08/15/2023

Cx complaint unit not connecting trough the app. Ordering UI per Jenn-Air request. Ordering UI W11404241. Please schedule return visit together with p/o 704118; ordrng 1 W11404241 (UI)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Frederick, MD 21703

Ricardo S.

Job Details: 08/15/2023

"replaced harness.. reset power, ran test mode, unti works but get stuck on drain cycle.. and the panel throws a code F1E1 Acu problem.. THE CUSTOMER DOES NOT WANT MORE REPAIRS ON THE UNIT"

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Roanoke, VA 24012

Kyle A.

Job Details: 08/15/2023

Unit has blown tco and missing terminal cover.ordering parts.; ordrng 1 W10900067 (Tco) and 1 W11298298 (Terminal cover)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Manheim, PA 17545

Justin L.

Job Details: 08/15/2023

"Cx states unit leaks every time no matter what cycle even after last visit. Was able to access unit and found some water on the floor but no signs where it might have come from. No error codes. Ran a rinse and spin no leak. Ran a quick wash with deep fill and 5 bath towels and during spin unit randomly started banging around even though clothes were balanced then spun normal again and thats when unit leaked. Ordering parts needed for repair of which tub and basket will ship to cx who will contact us and will need a 2 call count gearcase as well as belt, splutch, motor and suspension. Once approved and all parts together office will set return.; ordrng 1 W11550886 (tub ring) and 1 W10528947 (hub) and 1 W11217817 (suspension) and 1 W10371566 (outer tub) and 1 W11172199 (spin basket) and 1 W11454372 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W10721967 (splutch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ20

Near Roanoke, VA 24018

Kyle A.

Job Details: 08/15/2023

Unit drain pump has sheer off damaging retainer on sump. Ordering sump and drain pump.; ordrng 1 WPW10482462 (Sump) and 1 W10876537 (Drain pump)

We serviced a

KITCHENAID RANGE

Model KSEG950ESS5

Near Reston, VA 20191

Richard B.

Job Details: 08/15/2023

"CX complant, error code. Prior diagnosis found unit needs console and bezel kit. Package is damaged as well as console , Part is bent and not usable. Further work needed. No internet service at house. Please call CX with first available date , RB; ordrng 1 w10915815 (console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Severn, MD 21144

Israel R.

Job Details: 08/15/2023

"cx complaint unit isn't cleaning dishes. test and inspected unit and performed diagnostics, noticed upper arm not spinning, cleaned component however still not spinning, unit will need upper spray arm, also wheels on bottom rack are warped, unit needs new wheels. ordering upper arm and lower wheels. Call cx when parts are available.; ordrng 4 WP8268645 (dishrack roller assy)s and 1 WPW10317197 (upper spray arm)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Bowie, MD 20716

Shawn D.

Job Details: 08/15/2023

"complaint unit was a no cool, replaced the evaporator,compressordrier coupler then vacumed unit down and had no leaks. filled to 4.25oz and started cooling and we have good heat transfer off condenser. unit is good to go"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS05

Near Elkridge, MD 21075

Israel R.

Job Details: 08/15/2023

"Installed new control, drain pan, and fan assembly."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Edgewood, MD 21040

Neil H.

Job Details: 08/15/2023

"cx complaint the unit making buzzing and vibration noise ran unit and pushed on the bulk head noise changed ordering cabinet and bulk head motor; ordrng 1 8533643 (cabinet) and 1 W11025920 (Whirlpool Dryer Leveling Legs, 4-Pack) and 1 W10828905 (bulkhead) and 1 279827 (motor!dryer) and 6 WP8564458 (absorber)s, used 2 (2count cabinet job) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5LVAXWQ00

Near Ivor, VA 23866

Justin W.

Job Details: 08/15/2023

replaced bracket. tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Sykesville, MD 21784

Marc M.

Job Details: 08/15/2023

"cx complaint unit failed and locked lid with a full tub of water and load of laundry inside. removed rear screws and lifted the top to gain access to tub and empty all remaining water. cx was also able to remove clothes at this point. lifted console and checked and found 120v to the J1 connector indicating unit receiving power. checked J15 connector and found 20.5ohms across J15-1/J15-2 indicating an intact harness but a drain pump that is more than 25% out of resistance range. unit will need new drain pump as root cause of problem, but because of the failed pump the control will also need to be replaced. quoted cx for repair, but due to cost of parts cx did not want to proceed. note: control CANNOT be replaced without first replacing the pump.; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/15/2023

"CX Complaint is water leaking on floor, Inspected unit and found there is ice under pantry shelf cleared ice and found the drain pan is frzen cleared and pulled unit cleared drain tube and unit is working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Woodbine, MD 21797

Marc M.

Job Details: 08/15/2023

"upon arrival found all temp readings to conflict with previous reports. did notice however that the cx is using digital thermometers to measure air temp, which is not an approved method of temp reading by Whirlpool. did not find any signs of defrost failure. contacted Techline and ran full testing procedure. Perfromed following diag. entry: test 1- 35, test 3- 11, test 4- 4, test 5- 35, test 14-20, test 28- 37 (avg rc temp), test 29- -9 (avg fc temp), test 30- 35 (avg pantry temp), test 31- 7 (avg icebox temp), test 56- on, test 57- on, test 59- on. rc and fc set temps are 37 and -6 respectively. per Techline the unit is OPERATING AS DESIGNED and it is likely that the cx is being hypoer vigilant with temp recording, resulting in erratic air temp swings."

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Faulkner, MD 20632

Shane B.

Job Details: 08/15/2023

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Severna Park, MD 21146

Dustin F.

Job Details: 08/15/2023

"CX complaint: unit not making ice consistantlyInspected unit, confirmed CX complaint. Found Cx needs new filter, ran test 56 and got E0. ran test 57 and unit ran full test and passed. then ran test 45 and found dual valve stuck closed and humming. icemaker valve on dual valve reading open. Unit needs new dual valve.; ordrng 1 WPW10341329 (dual valve)"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Laurel, MD 20724

Israel R.

Job Details: 08/15/2023

Customer complaint unit middle burner is lighting and working on all temperature but when the customer goes from simmer to high the flames cuts off and letting gas out. I tested the unit and the valve is catching and goes to simmer then cuts off and does not stay on when going from low to high a RF burner is doind it too. Unit needs manifold and (regulator just in case). The unit has cocking around the customer is going to have the builder to removed the cocking and he will call back when we can come back and able to get the cooktop off. Send manifiold and regulator back.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS7

Near Virginia Beach, VA 23462

Carl A.

Job Details: 08/15/2023

"cx complaint of unit not making ice,checked unit to find unit not making ice,jumpered out ice maker recvinig power but not putiting water itno mode advise cx to replace both water vavles and icemaker breka down as follows 1/WP12544124,valve,1/W10884390,icemakerservice call break down as follows service call 0.00parts 224.51shipping 15.00labor 0.00sub total 239.51tax 13.47grand total 252.98cx will call back if moving; ordrng 1 WP12544124 (valve) and 1 W10884390 (icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Centreville, VA 20120

Tanner B.

Job Details: 08/15/2023

CX Concern the unit was dispensing water and door uneven.. adjusted water valve connection and adjusted rh door to be level .

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hagerstown, MD 21740

Ken M.

Job Details: 08/15/2023

"Gearcase, motor, splutch, actuator, belt, and basket replaced and calibrated. Unit tested and is working properly. Old parts left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Chantilly, VA 20151

Tanner B.

Job Details: 08/15/2023

"Found ice ball on evap, evacuated system and installed new access ports .. vac unit down and refilled .. need to return w/ evap and check system for leaks ..; ordrng 1 W11536253 (evap) and 1 WPW10143759 (filter) and 2 W11506635 (coupler)s and 1 3ct (3ct)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near Hampton, VA 23666

Justin W.

Job Details: 08/15/2023

cx complaint unit not washing. checked unit to find error code f4e3. ran test cycle to hear motor trying to turn but seized. ordering sump to complete repair.; ordrng 1 W10888591 (sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Greenbelt, MD 20770

Leon

Job Details: 08/15/2023

cx complaint ice maker making too much ice and had a bad taste. inspected unit found ice maker was turned off when checked and bail arm found it was stuck open and was not responding. instructed cx about replacing water lines from braided steel to copper or plastic lines. ordering ice maker; ordrng 1 W10884390 (ice maker)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Arrington, VA 22922

Kyle A.

Job Details: 08/15/2023

Changed switch and unit now operates as designed.

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Alexandria, VA 22309

Lloyd B.

Job Details: 08/15/2023

Cx complained the agitator came off. Installed new agitator pars and tested and it no longer pulls off. Job completg

We serviced a

MAYTAG DRYER

Model MEDX700XL1

Near Hampton, VA 23666

Justin W.

Job Details: 08/15/2023

"cx complaint unit not heating. checked unit to find 243vac between l1 and l2. checked to find element reading open. replaced element from v/s. tested unit working as designed reordering element to replenish v/s; ordrng 1 WP3387747 (element jw vs), used 1 WP3387747 (element jw vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lovettsville, VA 20180

Ricky E.

Job Details: 08/15/2023

"installed control, unit cks pk"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Williamsburg, VA 23188

Orbie

Job Details: 08/15/2023

cx complaint unit not drying. checked unit found faulty TCO. replaced TCO. tested unit working as designed. also advised cx to replace exhaust hose to prevent future issues.

We serviced a

WHIRLPOOL WASHER

Model mvw7232hw0

Near Ephrata, PA 17522

Justin L.

Job Details: 08/15/2023

Cx complaint that the unit made a grinding noise. Found no saved codes. Removed agitator and found spanner nut moving freely. Tightened and secured unit now operating as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Newport News, VA 23608

Orbie

Job Details: 08/15/2023

cx complaint door gasket still not seating. verified complaint. ordering both doors to complete repair. advised cx we would be shipping doors directly to her and when they come in to call us.; ordrng and 1 W10668875 (dor-fip) and 1 W10668874 (dor-fip)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Laurel, MD 20708

Israel R.

Job Details: 08/15/2023

Customer complaint unit is not drainig. Inspected unit and found the unit is not draining only humming.I tested the unit and found the pump is jammed with hair pins and debry. Clear the debry and the unit is draining now. Quoted fo new drain pump collected 120. owes 235.59 if they call back.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 08/15/2023

cx complaint after they cleaned vents unit still does the same thing. I found vents were clean and clear of lint. I found that the air flow was still weak. I found units vent was to long. I called TL to document unit is working as design. I was able to shorting some flex vent hose and get better air flow. advised cx if this doesnt help to get hard vent piping installed. unit checks good.

We serviced a

WHIRLPOOL RANGE

Model WFI910H0AS0

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 08/15/2023

"Replaced bake element, unit tested and oven works fine"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 08/15/2023

"cx complaint unit doesnt start cycle. inspected unit and found unit unplugged. plugged unit in and found unit began to drain none stop. I was able to hold power button and get unit to stop. I then entered diag and found 0 saved error codes. I ran auto test and found unit none stopped drained once got to that point. unit is having a pressure related issue. called TC they were able to give the cx PL auth. ordering control, once in please contact cx and set up a return visit.; ordrng 1 W11556725 (control)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Alexandria, VA 22309

Lloyd B.

Job Details: 08/15/2023

Cx complained the unit did not work correctly. Installed new timer and thermostat and tested and it now heats/cycles on and off. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near New Park, PA 17352

Drew B.

Job Details: 08/15/2023

replaced and sealed now checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Fredericksburg, VA 22405

Robert W.

Job Details: 08/15/2023

"Cx complaoint is the unit has stopped dispensing and making ice, Inspected unit and found ujnit is cooling fans are working and water is working issue, tested fans and everything all is looking good no issue."

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