We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Hagerstown, MD 21740
Ken M.
Job Details: 09/20/2023
"Customer complaint is that the unit is not spinning properly, clothes wet at the end of the cycle. Checked for stored error codes and found F8E1. Ran test cycle and found the supply valves were turned off. Valves turned on and unit allowed to continue diagnostic cycle. Unit is spinning. Inspection of the basket found the basket is not out of round and bearings are good. Cabinet is level. Suspension is good. Rotor bolt is loose. Bolt secured and unit retested. Unit is working properly."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Rockville, MD 20853
Roberto I.
Job Details: 09/20/2023
"Replaced parts, all burners tested ok"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Clinton, MD 20735
Shane B.
Job Details: 09/20/2023
installed ordered part. calibrated and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYB01
Near Silver Spring, MD 20903
Brian F.
Job Details: 09/20/2023
"Installed defrost thermistor, tested, unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Gettysburg, PA 17325
Drew B.
Job Details: 09/20/2023
dropped data logger of and activated. schd for 29th.; schdld next appmnt for 9/29 FRI !
We serviced a
WHIRLPOOL ICE MAKER
Model WRS325SDHZ08
Near Mount Airy, MD 21771
Marc M.
Job Details: 09/20/2023
"cx complaint unit not cooling. inspected unit and found evap encased in ice contributing to drastically increased temps. removed evap panel and tested thermistor in ice water to get about 7k ohms. found thereafter, that the heater harness wire was backed out of the heater connection. thawed/defrosted evap, reconnected heater and secured. unit now checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Waynesboro, PA 17268
Drew B.
Job Details: 09/20/2023
c xcomplaint that unit is not powering but the pump will runs.. has 120 @wall and at board after checking .. will need acu consoel and pump.. call to rechd; ordrng 1 W11557935 (acu) and 1 W11478519 (consoel) and 1 W11399437 (pump)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Laurel, MD 20723
Israel R.
Job Details: 09/20/2023
"F9E1 long drain, F7E1 single speed motor, F10 E2 Wax motor error. Customer complaint unti is not washing and is not completing test. I tested the unit and found the unit has a some error codes. I found wash motor defective. I installed new sump and tested. The unit still coming back for a F10E2 vent wax motor. Ordering vent wax motor. THe UI digits are going dimm and the control panel is peeling. PAnel is letting moiture through ordering UI, Panel and AIr vent.; ordrng 1 W11413963 (Panel Control) and 1 W11414079 (UI) and 1 W11649995 (Air vent)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, MD 21042
Robert L.
Job Details: 09/20/2023
"cx complaint loud buzzing/ vibration noise, found ice mound bottom left corner at evap, removed covers didnt find snt leaking from above, found condensor vibrating, rearranged tubing in rear and removed zip tie on condensor and noise stopped, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23456
Branden R.
Job Details: 09/20/2023
cx complaint washer loud noise during whole cycle checked unit and found splutch seperating from unit . replaced and tested unit is now running as designed all major componets checked good.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Greencastle, PA 17225
Drew B.
Job Details: 09/20/2023
replced no noise checks good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Earlysville, VA 22936
Eric F.
Job Details: 09/20/2023
"Installed baffle, tested unit, unit working as designed."
We serviced a
KITCHENAID OVEN
Model KOSC504ESS01
Near Phoenix, MD 21131
Brian R.
Job Details: 09/20/2023
cx complaint is clock keeps resetting and wont keep time. 2nd is oven has a hot spot in right rear corner where things are burning just in the section. 3rd is whe she sets temps unit takes a long time to heat and unit cooks good and when she opens door to check on things she closes door unit shows a dropped temp and wont heat back to 350. she has to cancel and restart. unit shows no codes. tested and checked unit. heated to 375. started at 3:00 ended at 315 i ead 295 console reading 415.tested and checked unit. console does not like to respone each time. i recalibrated to get temps a bit closer while parts are ordered. will also put in for a helper as unit needs to be removed and against wall. will need to be lifted out and put on cart to replace part as well as situation at hand as well.; ordrng 1 W10694991 (Membrane (stainless)) and 1 W10859573 (Temperature Sensor) and 1 W11034459 (Thermostat)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Shadwell, VA 22947
Kyle A.
Job Details: 09/20/2023
Replaced parts and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baltimore, MD 21229
Shane M.
Job Details: 09/20/2023
cx complaintt he unit isnt starting cycles. no errors codes. unit passed test mode. ordering control board. unit wont start a normal cycle.; ordrng 1 W11513246 (control)
We serviced a
KITCHENAID COOKTOP
Model KFGG504KPS1
Near Hollywood, MD 20636
David J.
Job Details: 09/20/2023
Customer complaint flames on stove or two high on low arrived today and verified complaint. Inspected orifice and found LP conversion. Kit had been installed. Adjusted flames at valves. Unit is now adjusted correctly and flames are now set to proper height on low. All other features on unit are working properly job complete
We serviced a
AMANA OVEN
Model AGR5330BAS3
Near Baltimore, MD 21216
Shane M.
Job Details: 09/20/2023
cx complaint the unit not turning on but will turn oven on if plugg into outlet. could confirmed. control lights up but no response on buttons. oven activated right away. replaced panel. unit working properly. called safety.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Falls Church, VA 22042
Jason A.
Job Details: 09/20/2023
CX complaint FRIDGE no cool. Replaced compressor & install drier & coupler. Check for leaks & ran vac. Filled with R600. Goor running & equalise pressures. Unit is beginning to cool. Doors are damaged K18FT60APL1 > JJ; ordrng 1 W11436604 (RC RIGHT door SS) and 1 W11436967 (FC door SS)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Newport News, VA 23602
Orbie
Job Details: 09/20/2023
cx complaint unit not making ice and have power outage pop up. called techline spoke to Andrew. provided Andrew with pictures of liner being cracked and full of ice. Andrew deemed unit unrepairable. advised cx to call his warranty provider.;
We serviced a
MAYTAG WASHER
Model MVWC6ESWW1
Near Falls Church, VA 22042
Jason A.
Job Details: 09/20/2023
CX complaint WASHER not spinning. Can jhhear motor run & coupler is intact. Gearcase locked up. Quote CX for repair but they declined > JJ; ordrng 1 W10140307 (gearcase $255.78 )
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Newport News, VA 23606
Orbie
Job Details: 09/20/2023
cx complaint drum has dent. verified complaint. unit needs drum to complete repair. advised cx drum will be shipped to leasing office.; ordrng 1 W10508188 (drum) and 1 280114 (drum seal)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ1
Near Timonium, MD 21093
Brian R.
Job Details: 09/20/2023
cx complaint is with temps and how long it pre heats. set unit to 375 and started at 11:05 to check temps and time it takes. she said on her old unit the elements glowed red when hot and these dont. relay keeps clicking open and closed and element wont stay on the entire time o preheating so unit is taking a long time. both elements hot to touch but never got red. in 45 min unit only reached a temp of 295 and unit should of been heated. will order parts needed and test unit again after. scheduled cx for 10/4 but asked for anything sooner or a weekend as well.; ordrng 1 W11544349 (Control) and 1 WPW10181986 (Temperature Sensor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near ,
Danny R.
Job Details: 09/20/2023
i found with sensing issues bc the pressure hose was loose reinstalled hose now cycyles andchecksok
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA01
Near Timonium, MD 21093
Brian R.
Job Details: 09/20/2023
cx complaint is unit does not make ice as it should and ice melts fast and small. unit was off. checked power at wall and had 120 and comressor as well as pump. pluged unit in and unit started and filled then drained and went through stages. plate started to get cold and grid warm. let unit run awhile to see how it ran. unit is running and water freezing on plate. no parts needed as of now as unit checks. went over unit with them. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hanover, PA 17331
Bernard M.
Job Details: 09/20/2023
"Replaced sump, ran normal cycle, sump activated and arms sprayed. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Washington, DC 20011
Sherwood
Job Details: 09/20/2023
cx complaint not going throught cycle. arrived today confirmed issue. installed new control tested unit is complete the cycle now. no error codes found. repair complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Suffolk, VA 23435
Justin W.
Job Details: 09/20/2023
cx complaint unit not draining. checked unit to find harness open at bottom where it splits off to drain pump. revealed bad spot and spliced together. ordering harness to complete repair. unit working until we come back with harness; ordrng 1 W11643701 (lower harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HBS04
Near Boyds, MD 20841
Julian H.
Job Details: 09/20/2023
CX complaint about unit making a noise when lh side door opens inspected & found cam attached to hinge loose causing a knocking sound tightened & noise is gone also leveled doors height as a courtesy
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Newport News, VA 23601
Orbie
Job Details: 09/20/2023
"cx complaint unit not shutting correctly. checked unit verified complaint unit needs a lid to complete repair, also ordering hinges as well to prevent future issue. scheduled monday 9/25 but advised cx that TPB would maybe need to be accepted first; ordrng 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Washington, DC 20011
Sherwood
Job Details: 09/20/2023
cx complaint vibrating and wont unlock and control panel not working. arrived today and confirm the cx issue. found that her outlet is defective. plug unit up in different outlet u nit drained and unlock door. for the vibrating issue i leveled unit but unit is on basement floor where its uneven. advised cx to fix outlet but the unit is working as designed
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC
Near Dover, PA 17315
Bernard M.
Job Details: 09/20/2023
"Cx complaint unit makes noise while running. Ran unit and made loud screeching noise. Inspected inside and found the felt on back of drum is torn, causing metal to metal noise. Ordering drum once approved, deliver to cx address, when it arrives cx will contact office to reschedule; ordrng 1 W10545923 (drum)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ02
Near Halethorpe, MD 21227
Emmanuel R.
Job Details: 09/20/2023
Cs unit isnt cooling in the confirmed complaint. I found the control is dimming out and bi metal wont close. Replaced control and ordering bimetal. Deforsted unit. Customer requesting ER.; ordrng 1 WPW10290745 (harns-wire)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Reisterstown, MD 21136
Marc M.
Job Details: 09/20/2023
"cx complaint unit dripping from mullion area. inspected unit and as of the past several days the unit has not dripped. house is under construction however so its possible that the constant open doors and windows have lead to an increased level of humidity. checked and found that the mullion heater is in fact operating. without being able to replicate issue today, can only declare that the unit is operating as designed."
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Arlington, VA 22201
Jason A.
Job Details: 09/20/2023
CX complaint DW F9 error - beeps - cannot use Inspected unit since water connection was tightened. No water in pan. No new error codes. Ran test wash. NO LEAKS > JJ
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near York, PA 17404
Bernard M.
Job Details: 09/20/2023
"Cx complaint unit doesn't heat. Ran unit and no heat came through. Removed back panel and found no continuity at TCO. Replaced TCO and unit would ignite, but then shut off after 30 seconds. Removed drum and found the radiant sensor to drop voltage after igniting and cause flame to go out. Ordering parts, once available, contact cx to reschedule; ordrng 1 WP338906 (radiant sensor) and 1 WP8318268 (thermostat) and 1 WPW10476828 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Germantown, MD 20876
Julian H.
Job Details: 09/20/2023
GOT HERE replaced fan resume power fan not working check power to molex connector yl-rd wires no VDC went to the back connector p14 same wires 0vdc control failed again need to replace both parts at the same time; ordrng 1 W10843055 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Baltimore, MD 21211
Shane M.
Job Details: 09/20/2023
"cx complaint she isnt hearing a alert sound for door being open. advised to cx unit will give alert after 5 mintues. we waited 5 mins, unt made alert sound for doors being open. working as design."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Ellicott City, MD 21042
Robert L.
Job Details: 09/20/2023
"cx complaint not heating, thermal fuse and TCO passed, heater intact, found open op stat, replaced tstat from truck stock, tested all ops ok, cost co 2 year.... reorder for truck stock; ordrng 1 WP8318268 (thermostat RL VS), used 1 WP8318268 (op tstat RL VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Chambersburg, PA 17202
Drew B.
Job Details: 09/20/2023
cx complaint that unit is makinfg loud grinding noise when slwoing spin down i found the unit to have the rotor boolt slipping and grinding the stator causing the noise to occur will need the following parts for repair call to reschd all in but the stator.; ordrng 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near ,
Alexander D.
Job Details: 09/20/2023
"replaced hub, suspension, washplate, splutch and belt. ran calibration and autotest. unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Newport News, VA 23607
Orbie
Job Details: 09/20/2023
"cx complaint unit making loud noises during agitation. checked codes, no code present. checked under unit to find oil all over. unit needs a gearcase, belt, sputch and washplate. ordering motor and capacitor as they're covered in oil. scheduled for 9/25/23; ordrng 1 W10902814 (washplate) and 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W11395618 (capacitor)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Halethorpe, MD 21227
Emmanuel R.
Job Details: 09/20/2023
"Cs she cant turn the knob on the timer again, confirmed complaint. The timer and knob has frayed again. Callled techline for knob and timer. Ordering timer and knob again. Customer will contact trade care; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Staunton, VA 24401
Danny R.
Job Details: 09/20/2023
i found ish washer not pushing water goodat all cleared filter out and pushes water cx will try this out and call back if it doesnt help
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Halethorpe, MD 21227
Emmanuel R.
Job Details: 09/20/2023
"Cs doors are not leveled, confirmed complaint. I was able to level the unit and adjust the doors. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Owings Mills, MD 21117
Marc M.
Job Details: 09/20/2023
"installed diverter cover and can assure that the geared wash arm in inserted fully into the receiving gear of the diverter cover. new wash does not leak, but the wash arm is not rotating. checked diag and found error f9e4 for diverter/lower spary arm error. unit will need new sump. ordered W10861526 sump in office stock scheduled cx for next day with LW.; saved tckt"
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Pikesville, MD
Robert L.
Job Details: 09/20/2023
"installed center orifice holder and spring per previous, tested all ops ok, cx had bezel loose, explained not covered cx will secure it himself"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Marriottsville, MD 21104
Marc M.
Job Details: 09/20/2023
cx complaint unit not spinning clothes out. inspected unit and found that the unit also has a leak at the back of the hot valve entry. was able to tighten water line and stop leak. also restored power to unit and checked diag and found errors f7e1 and f7e6. ran auto test cycle. found belt not attached. checked and found splutch and motor pulleys are both striped and melted. unit will need multiple parts.; ordrng 1 W10721967 (drive pulley) and 1 WPW10427633 (pulley shield) and 1 WPW10006384 (drive belt) and 1 W11283592 (motor-drve)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lancaster, PA 17601
Justin L.
Job Details: 09/20/2023
Was able to access unit and replace suspension. Ran calibration and auto test no issues. Ran manual high speed spin and found that the tacometer isnt reading properly and the motor is ramping up too fast to the point that the machine is shaking violently from spinning too fast and wearing belt. Ordering parts for repair and once approved office will need to set return; ordrng 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10913953 (actuator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Baltimore, MD 21218
Shane M.
Job Details: 09/20/2023
installed sump. found water supply issue. sump not getting proper amount of water. ordering valve.; ordrng 1 W11684544 (valve)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Drumore, PA 17518
Sal R.
Job Details: 09/20/2023
CX complaint was that the unit would tumble but not heat. I found that the the heating element had no contuity. I replaced the element and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Manheim, PA 17545
Justin L.
Job Details: 09/20/2023
Was able to access unit and replace icemaker. Watched as it harvested and filled unit now checks good no further work needed
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near Bowie, MD 20721
Shawn D.
Job Details: 09/20/2023
arrived cx said she wants unit put back together how it was said now when they turn power on oven gices error code showed me pic of code and was f2e0 so checked console and was unplugged. fixed connection put all burner head screws back in and turned power on light staying on so found right screw on door loose so tighten and now light is turning off 9out 10 times when you close the door and oven heats. unit is back to how we found it and will call abck in when she wants service said she wants to fix her wall oven first
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Chester, VA 23831
John P.
Job Details: 09/20/2023
Upon arrival found compressor unresponsive even though condenser fan was on and unit had refrigerant in it. Removed compressor and drier was able to blow through condenser with nitrogen along with through new drier into capillary tubes and had nitrogen coming from suction line prior to installing new compressor. Installed new compressor and drier pressure tested to 116 held vacuumed charged with 4.5oz r134a. Observed freezer evap pressure at 1 degrees. Test 40 42psi ff evap and dropped to 30psi and stayed. Called techline talked to Steve stated would need to perform test 40 to see ff pressure. 110-150high -5-5 freezer 10-15ff 35-65 equalization ; ordrng 1 W11575001 (3 way valve) and 1 W11429989 (Solenoid) and 1 2ctss (2ct ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW02
Near Rockville, MD 20851
Julian H.
Job Details: 09/20/2023
"replaced parts tried for the longest to filled system & didnt work use VS lokrings now it doesnt pulled to vacuum need evaporator & lokrings; ordrng 1 w11579351 (evaporator) and 4 W11504450 (coupler)s and 1 W11506620 (coupler), used 2 W11504450 (COUPLER) from stock"
We serviced a
JENNAIR RANGE
Model JES1750FS1
Near ,
John P.
Job Details: 09/20/2023
"Prior to installing console new console bent on edges, reordering console; ordrng 1 W10919303 (Console)"
We serviced a
WHIRLPOOL WASHER
Model MVWX700XW1
Near Timonium, MD 21093
Brian R.
Job Details: 09/20/2023
came out and replace part ordered and tested and checked unit. unit now checks. job complete.
We serviced a
KITCHENAID FREEZER
Model KRFC604FSS01
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 09/20/2023
cx complaint unit lost all cooling after 48 hrs. inspected unit and found 0psi on both sides. I then filled unit with 140psi of nitrogen and found a leak at the discharge line from the condensor. I was able to patch leak and retest and found it now holds. I then charged system with 4.5oz of R134A. I found compressor would not come on. I ran test 40 and found compressor did not come on. I called TL we found orion board has incoming volts but no volts out to compressor. unit needs orion board to correct issue and then the system needs charged. with the help of CH I was able to replace the IM fill tube with heater. ice maker will need tested and unit filled with R134A once board is replaced. please send SS tech only. please reach out to cx once part is in to set up a return vis; ordrng 1 W11592010 (compressor)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Aspers, PA 17304
Drew B.
Job Details: 09/20/2023
replacec control and tested and rclaibrated and started clean washer and now checks good was working second control since 4/21 fyi
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES0
Near Ruckersville, VA 22968
Eric F.
Job Details: 09/20/2023
"Confirmed cx complaint that infinite switches on right side burners are non functional. one is cycling too quickly, the other is sparking and throwing breaker. Ordering new switches.; ordrng 1 W10437092 (switch-inf) and 1 W10578768 (switch-inf) and 2 8009 (light bulb)s"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Timonium, MD 21093
Brian R.
Job Details: 09/20/2023
cx complaint unit ran for a bit and she checked again and no ice at all. unit was on but not running. checked unit to find about 3 sheets of ice on grid. checked grid and found broken wire on first wire to the left. unit is running and draining and making ice. grid is not cutting pieces and needs grid replaced. went over unit with her. shes upset as she has a big party Saturday and wants fixed by then or not doing repiar. she asked for a call from the office ASAP. updated notes per request.; ordrng 1 W10919199 (Grid 235.59)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Aroda, VA 22709
Eric F.
Job Details: 09/20/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 09/20/2023
"cx complaint is the unit not dispensing ice. confirmed complaint. bin is full and auger motor runs but no ice comes out. i found the bin is lifting off the coupler. the plastic around the coupler on the door is also broken. under side of ice bin is covered in frost. dispensor is letting air in. unit will need dispensor door, coupler, bin, and chute. ordering parts, schedule when appoved.; ordrng 1 W11244434 (ice-contnr) and 1 WP2220458 (coupling) and 1 WP2198628 (seal) and 1 WPW10293212 (chute) and 1 W11423781 (dispensor door)"
We serviced a
WHIRLPOOL OVEN
Model KFED500ESS05
Near New Market, MD 21774
Ricardo S.
Job Details: 09/20/2023
"Cx complains that the unit not heating properly, inspected unit, both ovens not holding temperature, so i calibrate the temp.. 381h, 323L, 374H, 341L,368H,337L,371H oven holding temp"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Frankford, DE 19945
Michael E.
Job Details: 09/20/2023
"CX complaint: FAE4 error code. Tested and verified complaint. F10E4, F7E1errorn codes. Ran diag cycle and error code came back. Ordering pump and motor assembly. Scheduled return visit for 9/26 AM; ordrng 1 W11416363 (pump and motor)"
We serviced a
AMANA RANGE
Model ACR4303MFS5
Near Lovettsville, VA 20180
Ken M.
Job Details: 09/20/2023
"Customer complaint is that the left front burner is not working, made a popping noise when last tried. Socket no damaged and burner is seating well. Found the switch burnt out. Switch replaced and burner tested. Unit is working properly. Old part left with customer."
We serviced a
KITCHENAID FREEZER
Model KBFN502EPA02
Near Owings Mills, MD 21117
Brian R.
Job Details: 09/20/2023
came out and replaced part and cx said they were to get new lights as well. ots on the thank you card but not in notes or parts ordered. will order lights pe S-code and office will schedule.; ordrng 4 W11632139 (Light Kit)s
We serviced a
WHIRLPOOL DISHWASHER
Model UDT555SAHP
Near Great Falls, VA 22066
Richard B.
Job Details: 09/20/2023
"CX complant. Dishwasher dosent start , Prior diagnosis found unit needs controls. Installed cntrols and adjusted door so door no longer stope unit from starting. Job completed, RB"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Great Falls, VA 22066
Christian C.
Job Details: 09/20/2023
cx complaint flames too low. confirmed issue adjiusted burner height to cx liking. unit is now good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Brunswick, MD 21716
Ricky E.
Job Details: 09/20/2023
customer stated that the unit makes a noise when using the dispeser and a loud sound from the ff section... verified issues and fnd faulty damper and valve.. need parts...; ordrng 1 w11579561 (valve) and 1 WPW10479155 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Fairfax, VA 22030
Christian C.
Job Details: 09/20/2023
"Installed middle spray arm, seal gasket, and tub gasket. Tested unit no issues."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Newville, PA 17241
Andrew S.
Job Details: 09/20/2023
"Per previous tech I was able to access and repalce the control box and, after defrosting the evap, the harness. I then repowered the unit and found it began developing a frost partten and cooling. Unit is now functioning as intended. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Laurel, MD 20724
Israel R.
Job Details: 09/20/2023
Customer complain unit was not starting .tested unit to confirm didnt start . pulleed unit out tested power got 240 v a/c removed the back panel tested thermo fuse .fuse good .tested push to start button and didnt work . no ppower to the motor jumpped start button unit started . replaced push to start button tested it and unit is back to normal operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 09/20/2023
cx complaint RC is not at correct temp. inspected unit and entered diag and found test 5 showed thermistor open. removed evap cover and found thermistor read at 24.560kohms. I found heater wire pulled out of connector. i was able to secure wire and ran test 13 and found 122.5vac to heater and heater was warming up. unit needs heater. once approved please reach out to cx and set up a return visit.; ordrng 1 W11650660 (heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Moseley, VA 23120
Joseph D.
Job Details: 09/20/2023
Replaced freezer drawer slides and insured good seal no other issues noted unit level and working properly nothing notable and diagnostics working as designed
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 09/20/2023
cx complaint unit wont turn on. inspected unit and found 122.5vac to control but no response. i tested the drain pump from the control and found O.L. I then tested drain pump and found 19.9ohms. I tested continuity from j15-1 to connection a drain pump and found it did not beep stating it has a open line. unit needs control and lower harness no correct issue. qouted cx for repair and cx declined. charged cx only for service call $120
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Milford Mill, MD 21244
Robert L.
Job Details: 09/20/2023
"cx complant not starting, found f5e3, found lid lock none responsiv,e replaced lid lock from pre-id, used white version and swapped bezels, tested all ops ok, collected $322.13 visa cx paid in full; ordrng 1 W10810403 (lid lock assy RL VS), used 1 W10810403 (lid lock RL VS) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0MS0
Near York, PA 17401
Bernard M.
Job Details: 09/20/2023
"Replaced control, per previous tech, all burners and oven ignited to heat. Unit checks good"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Edgewood, MD 21040
Neil H.
Job Details: 09/20/2023
"COMPLAINT UNIT LOCK CLOTHES INSIDE AND WOULDN'T OPEN I WAS TESTING UNIT AND IT WAS CUTTING OFF IN DIA AND RUNNING AGITATING WITH NO LIGHTS ON; ordrng 1 W11170317 ( Control Unit Assembly, Machine And Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Ellicott City, MD 21042
Marc M.
Job Details: 09/20/2023
cx complaint unit not sealing right side rc door. heated gasket and door now seals. cx also requested that the fc door handle be tightened. was able to correct door handle and test unit. unit now checks good.
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near White Hall, MD 21161
Sal R.
Job Details: 09/20/2023
CX complaint was that the unit was cracked / damaged at time of delivery. I found the fascia was craked . Unit is with in the first 30 days of ownership. I was able to access and replace the fascia and unit test good.
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Gainesville, VA 20155
Daniel J.
Job Details: 09/20/2023
replaced harness and left rear element turned all burner on heating and turned off waited and hot surface light went off
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near Frederick, MD 21703
Ricardo S.
Job Details: 09/20/2023
"Cx complains about a noise, inspected unit, ran test mode, no error codes. at the end of the test and gearcase makes a clicking noises, motor and belt cks ok, the noise comes from the gearcase .. 2 counts job. order parts; ordrng 1 w11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 2 countsjob (2 counts job)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Reston, VA 20194
Richard B.
Job Details: 09/20/2023
"CX complant. Water leaks and ice cream soft. Inspected unit and found ice cream is soft found temps set to recomended 0 but holding in the teens. Found FF evap drip tray clogged with rust bits overflowing , Quoting CX price to repair drip tray and sealed system . Cx paying in full. Not in stock , Further work needed. RB; ordrng 1 W11162078 (drip tray 84.85) and 1 W10779331 (compressor) and 1 WPW10239732 (evap) and 1 WPW10643261 (evap dual) and 1 W11506635 (stub) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Middletown, MD 21769
Ricardo S.
Job Details: 09/20/2023
"Cx complains that the unit not draining properly, inspected unit, drain pump cks ok, unit draining slowly, also the sump pump not working, motor makes a clicking noise, order parts; ordrng 1 W11025157 (pump&motor) and 1 WPW10292152 (parts-misc) and 1 WPW10545278 (drain hose)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near East York, PA 17402
Bernard M.
Job Details: 09/20/2023
"Cx complaint unit leaks while running. Ran normal cycle and when the sump activates, found water dripping from a portion of the sump. Drain hoses and drain pump checked good. gave cx quote for sump repair and he'll be purchasing new unit. Cx paid $120 service fee"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Frederick, MD 21703
Ricardo S.
Job Details: 09/20/2023
"Replaced parts, reset power, unit tested and console works fine"
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ1
Near Berryville, VA 22611
Ezra M.
Job Details: 09/20/2023
"unit getting 243 vac, interior light working. 121 vac into pts, and out when pushed. verified all fuses and heater good. verified 121 vac to motor, motor not turning, ordering motor, timer, pts and support rollers due to wear.; ordrng 1 WP3979618 (timer) and 1 279827 (motor!dryer) and 1 349241T (support,roller) and 1 WPW10117655 (relay-pts)"
We serviced a
WHIRLPOOL RANGE
Model WFE540HOAS0
Near Laurel, MD 20707
Israel R.
Job Details: 09/20/2023
"Customer complaint unit is not starting. I foiud the unit is not turning on the brekaer wont stay on. Pulled unit and found the terminal block has failed and the black wire touched metal. I replace the therminal block and wire ends. Unit is back to normal oepration.; ordrng 1 WPW10245259 (block-term) and 1 WPW10281322 (connector), used 1 WPW10245259 (TERMINAL BLOCK IR VS), and 1 WPW10281322 (Connector) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ0
Near Ephrata, PA 17522
Justin L.
Job Details: 09/20/2023
"Cx complaint wet dishes at the end of cycle. Was able to access unit and found rinseaid bone dry. Filled with rinse aid and entered diag to find no saved codes. Ran auto test and verified heater activation. Unit fills, pumps, drains and heats. At time of visit unit is operating as designed and cx will monitor no further work needed"
We serviced a
MAYTAG RANGE
Model MGS8800FZ5
Near Frankford, DE 19945
Michael E.
Job Details: 09/20/2023
"CX complaint: bake not lighting. Upon arrival i checked for pinched wire and found it is pinched. Ptrevious tech looked for thgis but did not find it because it was farther back that it was getting puinched and in a difficult spot to see and reach. Corrected pinched wire, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Camp Hill, PA 17011
Fred G.
Job Details: 09/20/2023
i was able to access unit and replace both fristion sleeves as per previous tech. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Richmond, VA 23294
Thomas B.
Job Details: 09/20/2023
Not cleaning inspected unit found no debris in the spin arms and nothing clogging ordering the sump motor assy; ordrng 1 W11613479 (Wash pump assy)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Martinsburg, WV 25405
Ezra M.
Job Details: 09/20/2023
"freezer warm. checked pressures, low side 0, high side 275. pressures equalized in 6 minutes. called techline. after testing, Bruce advised replacing 3 way valve. thinks may not be switching properly due to higher than normal pressures in step 4. (low 5, high 240) ordering 3 way valve.; ordrng 1 W11575003 (3 way valve)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Chesapeake, VA 23322
Branden R.
Job Details: 09/20/2023
"cx complaint unit making thin ice and alot of heat , checked unit and found ice maker not properly putting in water . called techline and was advised the heat rising is normal . also ran come test and found techline would like to have recirc pump and inlet valve changed at the same time . ordering all parts .; ordrng 1 W11542867 (Recirculation Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Stephenson, VA 22656
Ezra M.
Job Details: 09/20/2023
installed new ref door
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Bethesda, MD 20814
Brian F.
Job Details: 09/20/2023
"Cx states lights don't come on when you open left door, tested and confirmed. Found hinge extension loose again. Called tech line, ordering mylar film kit and hinge extension following service pointer W11170909B.; ordrng 1 W11171640 (shim-hinge) and 1 W11416733 (extension)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Suffolk, VA 23435
Justin W.
Job Details: 09/20/2023
spoke to cx to find cx not arriving in time. cx to call in to reschedule. ordering agitator and screw as precaution due to availability.; ordrng 1 WP3951744 (agitator) and 1 W10772621 (screw)
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Washington, DC 20012
Brian F.
Job Details: 09/20/2023
"Cx states water leaking from back right of washer. Ran atuo test 3 times, no leaks found. Entered manual test mode, filled tub completely, no leaks found. Ran auto test 2 more times, no leaks or spills found. Unit is working properly."
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Carlisle, PA 17013
Andrew S.
Job Details: 09/20/2023
Cx complaint is that the unit is not heating. Upon arrival I found that unit is turning on and spinning but is not heating. I verified that the incoming voltage is correct. I then removed the front panel and accessed the element and TCo. I found that the element is reading OL. I was able to replace the element with the Pre Id'd one. Unit is now heating as intended. Job complete
We serviced a
WHIRLPOOL OVEN
Model W0S51EC0AS01
Near Moseley, VA 23120
Joseph D.
Job Details: 09/20/2023
unit with feature not available error for bake and broil when in diagnostic mode bacon broil operate properly indicating that unit has faulty main control board quoted customer for main control and customer declined in order to attempt repair himself. Colleftedb120 diag; ordrng 1 W10741603 (Cntrl)