We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 07/13/2022
"Cx complaint is that the dishwasher is not washing the dishes. Upon arrival I found an F4E3 and an F7E1. I then ran the diag test and found that the unit filled, drained and heated but did not spray. I found that the sump will need repalced. Please contact cx when the part is available and the cotract is approved to schedule the return visit.; ordrng 1 W11085683 (Sump)"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near White Hall, MD 21161
Neil H.
Job Details: 07/13/2022
6-4-open float8-2-pump electric2--stuck keycx complaint smelled a electrical smell they believe is the dishwasher removed panel to view control no damage and then checked the terminal no issue there found f8 pump error but pump working no issues found
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near Harrisburg, PA 17103
Fred G.
Job Details: 07/13/2022
"cx complaint unit has a error code f9? inspected unit and when arrived unit was pulled out and unplugged. plugged unit in to find it doesnt power on. removed terminal block cover to find the unit had a thermal event at the terminal block. unit needs main harness, terminal block, new nuts. ordering 3 (WP3400029), 1 (W11134593), 1 (WPW10245259) cx's 3 wire power cord also needs replaced. informed cx to have a new one ready for the return visit. please call and schedule cx once its approved.; ordrng 3 WP3400029 (nut)s and 1 W11134593 (harns-wire) and 1 WPW10245259 (block-term)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 07/13/2022
"Installed new gearcase and clutch , tested unit.. joib complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC4
Near Brandywine, MD 20613
David J.
Job Details: 07/13/2022
F6E2 communication at ACUCx complaint unit will not power on. Unplugged unit and tested outlet an got 124vac. Plugged unit back in and tried 3xs to get into diagnostic mode. Finally got in and had error code above. Cleared error code and trying running a test cycle and unit stated at 000. Unplugged unit and put back into dish mode and had the same error code above. Tested UI on button 1 and all buttons were able to be pressed. Again unplugged and plugged back up. Went back in to diagnostic mode and had another error code for the ACU. Cx stated they had a power surge before it stopped working. So from my test it seems the board must have got fried. Quoted Cx for control board. Cx will let us know within 30 days from todays visit.; ordrng 1 W11417461 (Control board)
We serviced a
N/A N/A
Model WRF767SDHZ02
Near Waynesboro, PA 17268
Bernard M.
Job Details: 07/13/2022
"Cx complaint unit's door alarm keeps going off. When arrived found the door open indicator lit on the UI. All doors are sealed and no condensation build up in neither compartment. Found the door switch in freezer loose against liner. Removed switch and and insured connections were good, placed back into liner, closed door and the indicator on UI shuts off. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Newport News, VA 23601
Lucas R.
Job Details: 07/13/2022
"cx complaint frost in fc, checked unit found excessive frost in fc, ducts blocked with ice, sealed cabinet with silicone, added washer to lift fc door, and installed 6 blade fan to increase airflow, tested, unit working as designed.; ordrng 1 482338 (adhesive) and 1 WP2163777 (blade-fan) and 1 WP489467 (washer), used 1 482338 (adhesive), 1 wp2163777 (blade fan), and 1 WP489467 (washer) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Darlington, MD 21034
Neil H.
Job Details: 07/13/2022
cx unit not going trough cycle found the cold hose had low water pressure i took it off ran hot water through and now flowing and cold and hot working recalb washer and tested pump and no erros found.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Fulton, MD 20759
Robert L.
Job Details: 07/13/2022
"found FC and right Rc lights out again, new TSP W11606409 Rev C, covers replacement of all 12 LEDs under s-84638, ordering 12 updated LEDs; ordrng 12 W11484836 (LED multipoint)s"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Magnolia, DE 19962
Frederick R.
Job Details: 07/13/2022
CX complaint is dryer no power. Replaced thermal fuse and control per prior diagnosis. Unit now powers on but the Usr interface works randomly. ORdering console. Prescheduled by LW for Saturday 7/16/22 pending AIG auth. Pulling part from OS(W11158457); ordrng 1 W11158457 (overlay)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Carlisle, PA 17013
Andrew S.
Job Details: 07/13/2022
Cx complaint is that the unit has frost on the evap cover again. Upon arrival I called TL and spoke with Austin. I tested the heater circuit at the control and found it to be reading 23.99K ohms. I then ran test 6 and found that the heating element is coming on. Per TL recommendation I am ordering the UI. Also stated that we will need to order the element from WP parts research. Please contact cx when the part is available to schedule a return visit.; ordrng 1 W11512401 (UI)
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Middle River, MD 21220
Milton J.
Job Details: 07/13/2022
Complaint unit shutting off during cycles. Installed new Control and Pressure Switch. Tested unit and is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Sykesville, MD 21784
Brian R.
Job Details: 07/13/2022
called cx to inform we will need to reschedule due to the storm and he said its bad over there and we can reschedule when things clear and open up and power is back.; saved tckt
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Timonium, MD 21093
Brian R.
Job Details: 07/13/2022
called cx to see how they made out with the storm and he said he has no power and he needs to reschedule when they get power back. told him i will update ticket and we will reschedule.; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Sterling, VA 20166
Justin S.
Job Details: 07/13/2022
the unit is just locking and unlocking the lid when i try the lock in component ctivation. replaced the lock with vs and retested. the unit is now locking the lid agitating draining and filling good. the unit is now ready; ordrng 1 W11307244 (lock)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Burke, VA 22015
Richard B.
Job Details: 07/13/2022
"needs right hinge, Adjusted feet so door closes without hitting tub. RB; ordrng 1 W11573702 (hinge right)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near York, PA 17404
Drew B.
Job Details: 07/13/2022
"cx complaint that unit is making knocking noise when running when testing foudn no codes but did find the knocking when running and tried to tightened the torx screw but didnt want to strip causing rotor to be wobbling when spinning causing knocking ,... the drain , valve, and other functions are no issues . ordering the following parts schd with the dryer accordinlgyl; ordrng 1 W11449841 (tranmssion) and 1 W10915700 (stator) and 1 W10915701 (rotor)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW
Near Burke, VA 22015
Richard B.
Job Details: 07/13/2022
"CX complant. Dryer not drying good. Inspected unit and dryer getting good power , Found dryer heats . Found when running a vent test the dryer card remains on the hanger indicating a restricted vent , Outside there is no air coming from the vent tube. Advised CX unit needs to have vent cleaned, Job completed, CX was on phone with home depot getting copy of reciept. He will call office and send it in to us. Unit is within 1 year RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Betterton, MD 21610
Alexander W.
Job Details: 07/13/2022
Cx stated unit is making a noise and water leaking from damper and water on FC door tested inspected and verified cx complaint. Found noise is the damper opening and closing also found water on fc door and on cavity no water under damper cant verify that. Called whirlpool tech line and spoke with Andrew. seems to be a warm air leak somewhere cannot verify where warm air leak is coming from. Unit is working as designed job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Betterton, MD 21610
Alexander W.
Job Details: 07/13/2022
Cx stated unit is making a noise and water leaking from damper and water on FC door tested inspected and verified cx complaint. Found noise is the damper opening and closing also found water on fc door and on cavity no water under damper cant verify that. Called whirlpool tech line and spoke with Andrew. seems to be a warm air leak somewhere cannot verify where warm air leak is coming from. Unit is working as designed job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Aberdeen, MD 21001
Neil H.
Job Details: 07/13/2022
cx complaint unit wasn't completing cycle and kept saying clean washer replaced the control and console unit recalb. and tested good.
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDW06
Near Lancaster, PA 17603
Justin L.
Job Details: 07/13/2022
Cx complaint unit had frost build up in freezer. Was able to access unit and found that the gasket was worn and torn allowing warm air into unit causing ice build up. Replaced gasket with pre-id and heated to form. Unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Conway, SC 29526
Jason T.
Job Details: 07/13/2022
"CX complaint, will not start a cycle not start a cycle, no led display, tested all circuits, found 120 vac harness connection backed out of the harness at the drain pump circuit. Repaired the loose harness connection, verified vac voltages from the control. Ran factory diagnostic test to calibrate and verify unit operation... working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Frederick, MD 21701
Ricky E.
Job Details: 07/13/2022
tub shipped damaged. the tub is scrtched and seems to be buckled at the lower seem... reordering tub assy; ordrng 1 w11409865 (tub)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Annapolis, MD 21401
Kevin P.
Job Details: 07/13/2022
"cx complaint latch error 5-4 when she tried to run a oven cleaning, arrived and cx said shes start a clean cycle multiple times since calling in and the latch locks and then unlocks again when cancelling the cycle. cx declined service as unit is now working properly. no money collected, job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258DEE00
Near Odenton, MD 21113
Alexander D.
Job Details: 07/13/2022
"cx complaint need unit rediagnosed to move forward with repair. cx said units been unplugged since it was diagnosed on 10/28/21. plugged unit in, compressor and fans still working, but unit wont get cold enough. SS leak at evap. ordering compressor, evap, uv dye drier and process stub. quoted 818.14, cx paid 318.14 with check#4843 and will owe 500.00 labor on return visit. call cx to schedule return once we have eta on parts. 3ct SS tech only; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (uv dye drier) and 1 W11459354 (evaporator) and 1 W10913906 (process stub)"
We serviced a
WHIRLPOOL WASHER
Model WTW5700XW3
Near Glen Allen, VA 23060
Jerod R.
Job Details: 07/13/2022
"unit actuator is bad advised customer, if called back service charge applies"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX00
Near Clarksville, MD 21029
Robert L.
Job Details: 07/13/2022
"cx complaint temp alarm went off, couldnt reset, has to put on max cool, next temp rose, since they have been using max cool everyday, at arrival, temps 35 RC -1 Fc and fans and compressor running, turned off max cool, display said 26 FC 34 RC , at P3 measured thermistor 8k and 13k seemed in range, left unit running 20 minutes and temps dropped to 18 FC, cx to let reequalize for 24 hours , quoted control kit and both thermistors @750 butn need to wait and see, collected $120 discover"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Abingdon, MD 21009
Neil H.
Job Details: 07/13/2022
cx complaint unit unit stopped mid cycle seen water in unit removed the water and then checked the pump found wiring to the pump came off reconnected and unit tested good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23669
Carl A.
Job Details: 07/13/2022
"cx complaint of unit not powering on checked unit to find that bboard recviing power but not putting out,also found gear case leaking oil ordering all parts needed for repairs; ordrng 2 labors and 1 W11419171 (Control Board) and 1 W11478526 (PANEL-UI) and 1 W10902814 (Washplate) and 1 W11449841 (Drive Assembly) and 1 W10734521 (Clutch)"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near ,
Tanner B.
Job Details: 07/13/2022
"Cc the unit not draining / water left in unit .. and not powering on .. Found the units outlet w/ no power.. tried to reset breaker, no luck .. used a extension cord to test unit .. unit drained .. the cx stated that the unit doesnt spin out well . found the bellow w/ abrasion .. ordering control and bellow.; ordrng 1 W11322901 (control) and 1 W11314648 (bellow)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS40FVBL3
Near Hyattsville, MD 20785
Mitchell H.
Job Details: 07/13/2022
cx complaint unit is not working. inspected unit and found console flashing. put unit into test mode and started a test cycle. unit came on filled and would do everything but wash. tested power from control to motor and had 120v. units sump/motor is bad. cx just paid service call and is gonna get a new dishwasher. job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Richmond, VA 23228
John P.
Job Details: 07/13/2022
"CX complaint upper rack not staying in place and spray arm, found spray arm separated from manifold and tub assembly wheel not staying on bracket ordering needed parts; ordrng 1 WPW10340542 (Manifold) and 1 WPW10448645 (Spray arm) and 1 W11458872 (Wheel assm tub)"
We serviced a
JENNAIR OVEN
Model JJW2830DS01
Near Galena, MD 21635
Alexander W.
Job Details: 07/13/2022
"Cx stated F2E1 error message tested inspected and verified cx complaint found F2E1 error code referring to stuck key on UI console gave cx quote for console. CX accepted quote paid in full by check. installed part from pre-id parts tested unit, unit is now operating as designed job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waynesboro, VA 22980
Kyle A.
Job Details: 07/13/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Bear, DE 19701
Alexander W.
Job Details: 07/13/2022
Cx stated unit not cleaning dishes inspected tested and verified cx complaint. Found heater is defective ordering a new heater cannot reached at this time due to cx sched call when part comes in. ; ordrng 1 W10518394 (Heater)
We serviced a
WHIRLPOOL DRYER
Model WGD9400SW0
Near Timonium, MD 21093
Brian R.
Job Details: 07/13/2022
call cx to see how they were and she said shes been trying to call ever number to cancel as she has no power and couldnt get through or in contact with anyone. said she will call back when she gets power back.; saved tckt
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Woodbine, MD 21797
Ricardo S.
Job Details: 07/13/2022
the right side hinge make make noises when we try to close the door .. order arm assy; ordrng 1 WPW10128850 (arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, VA 23223
Chris B.
Job Details: 07/13/2022
called tech line spoke with rob found thermister out of range rob stated to replace thermister replaced thermisrter thawed evap unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Finksburg, MD 21048
Brian R.
Job Details: 07/13/2022
called cx and left a detailed voicemail that due to the storm we will need to reschedule with all the roads closed and power issues.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC1
Near Richmond, VA 23224
John P.
Job Details: 07/13/2022
Installed Valves tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Lancaster, PA 17603
Justin L.
Job Details: 07/13/2022
Cx complaint after storm unit not cooling and that right side door having closure issues. Was able to access unit and found cooling off. Turned on and compressor turned on and unit started developing frost pattern and cooling. Found right side door had failure at bottom hinge. Quoted cx for door replacement and they are gonna call back after a couple days to make sure fridge is cooling before paying for door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Chester, VA 23831
John P.
Job Details: 07/13/2022
"CX complainant unit making noise, checked unit was unable to duplicate noise, tested all fan motors and compressor and damper unable to duplicate advised CX of settings and placement of items unit currently working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Glen Burnie, MD 21060
Eric W.
Job Details: 07/13/2022
cx complant of unit banging inspected unit found one of the suspenton rods not connected to the tub reconected and retest unit now working properly
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Virginia Beach, VA 23455
Justin W.
Job Details: 07/13/2022
cx complaint all cycles not working. checked unit to find no error codes. called techline spoke to Rob. checked to find drain and spin not working. inspected harness to find clip holding harness to side of drain pump pinching wire and the cap holding connector onto pump also pinching wire fixed issue and reset control. tested unit working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Strasburg, PA 17579
Justin L.
Job Details: 07/13/2022
Cx complaint unit beeping and not working. Was able to access unit and after verifying model and serial found the drip tray full of water after inspecting found As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range replaced and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near La Plata, MD 20646
Robert A.
Job Details: 07/13/2022
"Cx complaint that the unit's panel is loose and the rear right leveling foot will not stay in place. I inspected the unit to confirm the complaint. I found multiple loose screws supporting the panel. I tightened the screws, it is secure now. I also found the right rear foot simply came out of position, I screw the leveling foot back into place. I tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/13/2022
"installed new terminal bar and L1 terminal repair wire, unit tests good, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Richmond, VA 23238
Joseph D.
Job Details: 07/13/2022
"cx explained at the door that lakeside appliance already looked at unit and ordered a part. part ordered was W11581973. i asked if customer wanted to me to double check the appliance and cx declined. i gave her a card, and asked that she call us if she would like it repaired or has any questions."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Red Lion, PA 17356
Sal R.
Job Details: 07/13/2022
"Per the previouse tech, i wa able to access and replace the FC door. UNit tes tggood."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 07/13/2022
"Cx complaint, user interface keypad intermittent operation, ran factory diagnostic test, error code F6-E4 communication control-UI panel. Verified failure during manual keypad test. Ordering UI panel to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11297726 (UI-Panel)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Elkton, MD 21921
Alexander W.
Job Details: 07/13/2022
Cx stated leveling legs are all bent inspected tested and verified cx complaint found rear level legs are defective replaced level legs with pre-id parts tested unit. Unit is now operating as designed job is complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/13/2022
"upon arrival, this 3rd lid , old lid was in pieces, missing hinge screws, one stripped screw holding hing in old lid, would need 2 new hinges , 2 spacers and 4 screws, cx refused to pay for anything was unable to give quote at time, total to repair $344; ordrng 1 WP8563965 (lid hinge L) and 1 WP8572974 (lid hinge R) and 4 W11404293 (screw, hinge)s and 2 W11579387 (spacer , hinge)s"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Easton, MD 21601
Jonathon C.
Job Details: 07/13/2022
"cx complaint, unit blows air out of the front instead of the vent. inspected unit, verified complaint. found vent fan not oriented properly. adjusted fan. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/13/2022
"cx complaint unit stops mid cycle with water in base, but drain pump works, found f6-4 float error, found drain sagging to base then up to disposal, reran with high loop, removed pump housing clear and no signs of debris scrapping plastic, ran full diag and 30 minutes of normal with no errors, quoted $230 for control, paert CBE adn$110 labor, cx will monitor, tetsed all ops ok ,collected $120 MC; ordrng 1 W11305303 (cntrl-elec (CBE))"
We serviced a
WHIRLPOOL HOOD
Model WVW53UC0FS1
Near Jarvisburg, NC 27947
Austin D.
Job Details: 07/13/2022
"cx complaint the unit is not turning on or the fan motor. checked the unit and found that the control not sending voltage to the fan motor or the light fixtures. therefore, i went ahead and repalced the control. tested operation. unit is now running as designed."
We serviced a
WHIRLPOOL HOOD
Model WVW53UC0FS1
Near Jarvisburg, NC 27947
Austin D.
Job Details: 07/13/2022
"cx complaint the unit is not turning on or the fan motor. checked the unit and found that the control not sending voltage to the fan motor or the light fixtures. therefore, i went ahead and repalced the control. tested operation. unit is now running as designed."
We serviced a
WHIRLPOOL RANGE
Model KCGS356ESS00
Near Rehoboth Beach, DE 19971
Andrew W.
Job Details: 07/13/2022
Cx complaint is burner flames no correct. inspected and verified complaint. cx had a cook over that noticed burners were not igniting correctly. center burner had some build up under the burner cap near the orifice that had the flames not fully coming on. cleaned the build up and tested the burner and the flames came on in full as designed. unit has been fully converted for LP and flames have been adjusted. unit is working as designed. cx paid $120 service call by cc. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Camden, NC 27921
Austin D.
Job Details: 07/13/2022
"cx complaint the unit is not cooling correvtly. checked the unit and found that the unit is not defrosting. checked heater, harness, control, etc. heater does come on manually. control is not sending votlage automatically during the defrost cycle. the sensors are all reading correctly. called techline to document and was told to replace the control. part on order. part on fbo. cx is upset. refeered cx to cx service.; ordrng 1 W11546690 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near McLean, VA 22102
Jason A.
Job Details: 07/13/2022
CX complaint FRIDGE frost iced up. Cleared all ice. Wiped dry rails so it doesnt ice up. Water leaks from icemaker. CX will call office if they decide to do repair. See TY card > JJ; ordrng 1 W10889233 (icemaker 152.16)
We serviced a
JENNAIR MICROWAVE
Model JMC2430DS00
Near Falls Church, VA 22043
Carl R.
Job Details: 07/13/2022
Cx had a power outage. Unit worked 1 time after power outage. Possible appliance manager or switches. Didn't have power tools to pull unit out of wall. ; saved tckt
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRM02
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/13/2022
CX complaint about unit making a noise on RC inspected and found a frost build up on RC's evap evap cover tabs are there drip pna bowing up causing an airflow issue followed svc pointer W11092686G need parts CX OWES $135 LABOR; ordrng 1 W11457241 (drip pan)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ5
Near Falls Church, VA 22043
Carl R.
Job Details: 07/13/2022
"MW POPPING. Inspected microwave and didn't see and signs of microwave burn marks, nor did I see sparking when the start button pressed. I did see a lot of grease. No parts used, unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Arlington, MA 02474
Keith H.
Job Details: 07/13/2022
cx complaint is unit not cooling inspected unit and found the drain tube clogged casuing evap to overfost from bottom up i cleared frost and drain tube and unit is working now
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EWH01
Near Washington, DC 20018
Samuel R.
Job Details: 07/13/2022
cx complaint unit is not making ice.inspec ted unit and could confirm ran service test 56 and got error code e5 for bad thermistor.unit will need a new ice maker.could not get ice maker to harvest W11579560 0 tribles; ordrng 1 W11579560 (ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Richmond, VA 23233
Jerod R.
Job Details: 07/13/2022
leveled doors and tested unit is now fully functional
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model UMV1160CW8
Near White Plains, MD 20695
David J.
Job Details: 07/13/2022
Cx complaint buttons dont work sometimes. Replaced from ui and went to replace control board and wound not have a p8 connector. Re installed everything and unit is working properly. Did not need a control board. Unit is now working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/13/2022
CX Complaint is the unit bin wont come out and unit is leaking. Inspected unit and found the ice bin has failed and isnt comiong out took bin apart and got is out of im area and found bin damaged also found the IM valve leaking causing ice to form under bin. Turned off water and turned IM off. Ordering Ice bin and will use valve on return.; ordrng 1 W11185686 (Bin)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Red Lion, PA 17356
Sal R.
Job Details: 07/13/2022
CX complai t is that the utni is not opperating. I fpound that the sump & motor has failed. I attempted to replace and found new S&M damaged in box. I am orderign a sump & motor (W11416363). I have set a return date for 7/19 at CX request .; ordrng 1 W11416363 (Sump & motor 8 @ tribs)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Manchester, MD 21102
Brian R.
Job Details: 07/13/2022
called and spoke to cx and she has no power and trees down and said we cant get to her and she will reschedule when she gets power back and able to get back to her farm. she will call and reschedule.; saved tckt
We serviced a
MAYTAG OVEN
Model MER6600FZ2
Near Richmond, VA 23235
Joseph D.
Job Details: 07/13/2022
"jrain008@gmail.com due to innacurate diagram, it aappears previous tech may have ordered incorrect harness, or harness was packed incorrectly, ordering main harness needed to repair inf switch connection with BLACK j connectors. must order please.; ordrng 1 W11551640 (main harness) and 1 W11172528 (harns-wire)"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500EBS11
Near Joppatowne, MD 21085
Neil H.
Job Details: 07/13/2022
"cx complaint the m/w convection fan blade hitting the rear panel making scraping noise 2 techs needed to take unit out and to put back in 2tech; ordrng 1 W11534564 ( Motor, Convection Fan) and 1 W11512064 ( FAN) and 1 W11344874 (Assembly, Cooling Fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Randallstown, MD 21133
Keith H.
Job Details: 07/13/2022
cx complaint is was ice not dispensing inpsected unti and found the bin not sittiing in designated area properly therefore auger cant spin i reinstalled bin tested it unit is working
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Brunswick, MD 21716
Ricky E.
Job Details: 07/13/2022
4-3 7-1 customer stated that the unit wasnt washing. verified issue and fnd units wash motor seized and the control has a heater circuit fault..; ordrng 1 W11025157 (pump&motor) and 1 W11087226 (control elec)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waldorf, MD 20603
David J.
Job Details: 07/13/2022
"Cx complained unit making squeak noise. Motor looks like trash. Box is completely destroyed, I did not fully inspect part earlier this morning. so I did not see the shape it was in until now. If you dont beleive me ask CM he saw it for the first time with me this morning. Explained to Cx and she understands. Will re order part for return visit.; ordrng 1 279827 (Dryer motor)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Kensington, MD 20895
Roberto I.
Job Details: 07/13/2022
"Replaced parts, ran a calibration cycle and then a test cycle. The unit worked as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Portsmouth, VA 23707
Justin W.
Job Details: 07/13/2022
"arrived to find drain line was not fixed from last visit. notified cx that not fixing that line technically voids warranty. cx stated last tech did not show them the part i showed them where the last tech had circled the part number in their use and care guide. cx husband started to get irate with me and told me he considered me highly unprofessional and that he was going to call on me. I tried handing a thank you card to him and he slapped it out of my hand i tried handing his use and care manual back and he slapped that out of my hands. cx tried to square up with me. pulled error codes f9e1, fae2, f8e2. notified cx the reason it is not working is due to drain pump being overworked. called techline spoke to andy. attempted to call tradescare but they were already closed"
We serviced a
MAYTAG DRYER
Model MED5630HW
Near Burke, VA 22015
Richard B.
Job Details: 07/13/2022
"CX complant. Dryer is hard to turn on and turn off. Inspected unit and found no error codes in diagnostics. AQFound power button dosent resppond when shutting off. Cycled power and changed console and now unit is working as designed. Unit heats fine . Powers on and off with no issues. Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Harrisburg, PA 17110
Fred G.
Job Details: 07/13/2022
i was able to access unit and replace the LF burner element as per previous tech. tested unit and now unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 07/13/2022
"Cc the unit dispensing styrofoam.. within 30day warranty. cleared ice bin, im and ice chute to verify no debris coming out when dispensing ice. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Norfolk, VA 23517
Justin W.
Job Details: 07/13/2022
cx coplaint unit not running correctly. checked unit to find sump not turning on. verified voltage from control to motor good. attempted to ohm motor from control to find open. inspected motor to find connector loose. reseated connector and tested. unit working as designed. notified cx of improper drain line installation. cx to contact installers from home depot to get them to fix.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EW2
Near Petersburg, VA 23803
John P.
Job Details: 07/13/2022
"CX complaint cooktop light on staying on, check unit found bad left and right front infinite switches replaced tested working as designed.; ordrng 1 WP3149400 (Infinite switch) and 1 WPW10434452 (Infinite switch), used 1 WPW10434452 (Infinite switch), and 1 WP3149400 (Infinite switch) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Washington, DC 20011
Samuel R.
Job Details: 07/13/2022
cx complaint unit is leaking.inspected unit and founs unit to leak after defrost.found draintube clogged.cleaned out drain tube and unit is now working properly
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Fairfax, VA 22031
Richard B.
Job Details: 07/13/2022
"CX complant. Snow found below ice container. Inspected unit and found a small amount of ice below ice container. All gaskets sealing good , Ice door sealing good as well . No ice under evaperator . Unit is working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Elizabeth City, NC 27909
Austin D.
Job Details: 07/13/2022
"cx complaint the unit is not making ice. checked the unit and found that the slide rails are not allowing the freezer door to close all the way. this does not allow the freezer to get below 18 degrees. therefore, the ice maker can not make ice. unit will need a new slide rail for left and right. also ordering a heater wire since water seems to be frozen up in fill tube. this also can be due to unit not producing ice in awhile.; ordrng 1 W10625067 (rail left) and 1 W10625068 (rail right) and 1 W11087201 (heater)"
We serviced a
WHIRLPOOL OVEN
Model CWG3100AAB
Near Rockville, MD 20852
Roberto I.
Job Details: 07/13/2022
"CX complaint oven not starting.Tested oven, the igniter didn't glow. Checked voltage, got 0V. Neutral ok from gas valve, found bad bake relay on control board. Unit needs new control board but part NLA. Collected $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Hampton, VA 23663
Lucas R.
Job Details: 07/13/2022
"cx complaint door falling off, checked unit found door molding split where screws hold to rails, rails damaged from ice build up and gasket splitting, called safety to document, safety closed. please send job to call tomorrow, advised cx to contact office upon delivery.; ordrng 1 LW10433608 (dor-fip ms) and 1 W10836785 (gasket-fip)"
We serviced a
JENN-AIR WINE CELLAR
Model JUWFL242HM01
Near Great Falls, VA 22066
Daniel J.
Job Details: 07/13/2022
screws sent have round head not flat like those that are installed in unit also the screws sent are shorter than existing screws spoke with MR and he was able to find right style but not the black screws; saved tckt
We serviced a
WHIRLPOOL RANGE
Model KFGD500EWH06
Near Hampton, VA 23661
Lucas R.
Job Details: 07/13/2022
"cx complaint door not aligned, checked unit found difference of 1/4 ' between side panels and liner, top and bottom, bottom of door rubbing on panels, called techline spoke with bruce, advised to inspect for damage, found damage to back of framee, advised by bruce to have cx contact customer service refered cx to customer service, bruce"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KURR214KSB0
Near ,
Jerod R.
Job Details: 07/13/2022
cx was shipped door and door is damaged cx to take it up with builder
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Hampton, VA 23666
Lucas R.
Job Details: 07/13/2022
"replaced ice door, tested, unit working as designed."
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Richmond, VA 23231
Chris B.
Job Details: 07/13/2022
cx denied entry cx stated they will be goin threw there home shield for repair
We serviced a
WHIRLPOOL DRYER
Model WED6400SB1
Near Smithfield, VA 23430
Lucas R.
Job Details: 07/13/2022
"during repair blower siezed to motor, drilled out wheel, replaced blower and motor, tested, unit working as designed.WP694089 wheel 26.89; ordrng 1 WP694089 (wheel), used 1 WP694089 (wheel) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FZEH00
Near Ocean View, DE 19970
Andrew W.
Job Details: 07/13/2022
"Per prior diagnosis, replaced control and wire harness. tested unit and unit is working as designed. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Williamsburg, VA 23188
Carl A.
Job Details: 07/13/2022
"x complaint of unit not cooling checked unit to find no frrost pattern on evap coil,unit needs seal system ordering parts needed for repairs; ordrng 1 W10836706 (Refrigerator Evaporator) and 1 WPW10507886 (Refrigerator Compressor) and 1 wpw10143759 (die dryer) and 1 w10913906 (coupler) and 1 4387444 (evap repair)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Severna Park, MD 21146
Kevin P.
Job Details: 07/13/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit not making ice properly, arrived to half a bin of ice and cx said it resumed making ice yesterday and has been doing so steadily. partially frozen ice in the mould now cx said she heard it fill recently prior to my arrival. no error codes stored freezer temp is 2.1 degrees and everything tests good at this time. ordering ice maker and ice box fan as well as marking valve to be used on return visit just incase. all parts are available @ trbls; ordrng 1 WPW10764668 (ice maker) and 1 W10846539 (ice box fan)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near North East, MD 21901
Alexander W.
Job Details: 07/13/2022
Cx stated unit takes 3-4 cycles to dry clothes tested inspected and verified cx complaint found vent is clogged recommend cx have company come out and clear venting.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/13/2022
"cx complaint stopped making ice, cx replace filter, found T56 e5, t58 01(cold enough), T57 passed 01, T36 fan good, T15 switch good, T45 no water valve buzzing, frozen fill tube, T19 to thaw heater working, cleared tube, T45 again, mold filled, temps 2FC,40RC, 8 icemaker, thermistors pass...cx to monitor production over weekend, tested all ops ok....could have been pressure issue prior to filter change"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/13/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit stopped cooling and defrosted with water coming out onto the floor causing the boards to buckle slightly. compressor seized and wont run. ordering compressor, uv drier, process stub, and associated couplers. sealed system tech 2 ct return visit, r600, and lok ring kit; ordrng 1 W11574734 (compressor) and 1 W11504431 (comp coupler) and 1 W11506621 (comp coupler) and 1 W11506635 (process stub) and 1 W11504415 (comp coupler) and 1 wpw10143759 (uv drier) and 1 W11504445 (drier coupler) and 1 W11504447 (drier coupler) and 1 lokringkit (lok ring kit) and 1 r600 (r600)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Nanjemoy, MD 20662
Robert A.
Job Details: 07/13/2022
"Cx complaint that the unit is freezing food in the RC. I inspected the unit to confirm the complaint. The cx said since last week's power outage it has not been freezing food anymore. I ran test 1,2 &3 and all worked fine. The overall temps are good (39/-4). The FC temp was set to -5 ( I notified the cx and switched it to 0). No air is leaking through the ice chute area. I noticed the current food arrangement can cause poor airflow in the RC, there are multiple items along the wall and directly in front of the damper door. I informed the cx of proper food arrangement and asked her to keep an eye on it. The unit is working as designed."