We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Carlisle, PA 17013
Fred G.
Job Details: 11/22/2023
"i was able to access unit and replace the lid latch as per previous tech. I found lid did lock, I then found when unit was agitating the whole basket was agitating. I lifted unit and found cam was faulty. i was able to replace it with van stock. unit now checks good.; ordrng 1 w10721967 (cam (FG VS)), used 1 W10721967 (CAM) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pikesville, MD 21208
Shane M.
Job Details: 11/22/2023
"cx complaint the unit the dispenser for ice snapped. could confirmed, also found issue with front screen. ordering chute w control ui.; ordrng 1 W11518204 (front ui) and 1 W11423781 (chute)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Tappahannock, VA 22560
Thomas B.
Job Details: 11/22/2023
Found coins jammed in agitator plate cleared tested no other odd noises working as designed
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Gaithersburg, MD 20878
Roberto I.
Job Details: 11/22/2023
"CX complaint loud noise/vibration during cycle.Tested unit, removed front, confirmed noise/vibration coming from motor and blower. Quoted repair $738.40 with $125 labor for motor W11234001, idler pulley WPW10344192, blower wheel W11327190. Also 4 pads wp8564458, and 4 pads w11113654 to be installed under motor blacket, blower, and duct. Cx declined, collected $139; ordrng 1 W11234001 (motor) and 1 WPW10344192 (idler pulley) and 1 W11327190 (blower wheel) and 4 wp8564458 (pad)s and 4 w11113654 (pad)s"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Tappahannock, VA 22560
Thomas B.
Job Details: 11/22/2023
Blown thermal fuse ordering part; ordrng 1 W10909685 (fuse-thrml)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Broadway, VA 22815
Danny R.
Job Details: 11/22/2023
installed parts checks ok
We serviced a
MAYTAG WASHER
Model MFW9700SQ1
Near Palmyra, PA 17078
Cody H.
Job Details: 11/22/2023
"CX complains unit stopped draining after washing bath mat. Found unit is trying to drain but something is blocking drain pump from pulling water. Found unit fiter to be completly blocked. was able to clear filter and drain tube to get unit to drain again. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Alexandria, VA 22314
Jason A.
Job Details: 11/22/2023
CX complaint DRYER noisey. Test dryer. Found unit has dented cabinet & front panel. See SDpics. 2TechStachedW/D - Ship cabinet to office & inspect for damage > JJ; ordrng 1 2TechStachedW/D (2TechStachedW/D) and 1 W11233548 (cabinet - ship2warehouse&inspectdamage) and 1 W11490883 (front panel WHITE) and 1 W11327190 (blower wheel) and 1 W11234001 (motor)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS2
Near Chesapeake, VA 23322
Branden R.
Job Details: 11/22/2023
came out and replace parts on unit . tested and unit is now running as designed with no leaks .
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Ashburn, VA 20147
Richard B.
Job Details: 11/22/2023
"CX complant. Not working. Prior diagnosis found unit needs interlock , When installing interlock , Switch came apart, Ordering switch. In stock. Further work needed. RB; ordrng 1 W10269458 (switch 30.88)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055FRZ02
Near Lorton, VA 22079
Tanner B.
Job Details: 11/22/2023
"120vac to fc fan, no operation .ordering fan . scheduled w/ office for thursday 11/30; ordrng 1 WPW10464673 (fan)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Ashburn, VA 20147
Richard B.
Job Details: 11/22/2023
"CX complant. Washer not working good , Prior diagnosis found unit needs valves , control and console. Installd all and tested unit. Working as designed. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Lanexa, VA 23089
Lucas R.
Job Details: 11/22/2023
"replaced heater, fliter housing and water valve. tested Icemaker and dispenser, unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM01
Near Fort Washington, MD 20744
Shane B.
Job Details: 11/22/2023
"cx complaint is the unit not cooling. when i arrived unit was running and set to recomended. prob shows 57 in RC, 56 in FC. found evap fan is running but compressor was not. found when compressor does cycle on the unit pulls 11amps for a few seconds then compressor shuts off. this happened 3 times before compressor came on and stayed on. once it was running amperage dropped to .49. i found no frost on evap. unit has a SS issue. unit will need a new compressor. part is CBE. quoted cx for service call and labor. cx paid service call. will pay labor on return. schedule with SS tech when part is available..; ordrng 1 W11092625 (compressor)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Virginia Beach, VA 23456
Branden R.
Job Details: 11/22/2023
"cx complaint unit making alot of noise , checked unit and found bad blower wheel on unit rubbing housing . ordering new motor along with wheel to properly repair unit .; ordrng 1 W11549461 (motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Midlothian, VA 23114
Joseph D.
Job Details: 11/22/2023
Customer complaint unit loud confirmed complaint found shifter and actuator not engaging properly causing unit to not spin as designs ordering shifter and actuator; ordrng 1 W10721967 (Cam) and 1 W11481722 (Shifter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Smyrna, DE 19977
Frederick R.
Job Details: 11/22/2023
CX complaint is no ice.; INspected/tested and found ice box fan not working at all. Evap fan working and fill tube not frozen over.. Water going into IM and harvestig but no fan. Ordering UI and ice box fan. Both in stockReschedule for Thurs 11/30; ordrng 1 W11579559 (user interface) and 1 W10846539 (evaporator fan blade)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDT09
Near Oxford, PA 19363
Justin L.
Job Details: 11/22/2023
Cx complaint unit making noise and frost in freezer section. Was able to access unit and verify concern. Found that the top left of the door isnt meeting the cabinet properly and when loosing the screws at the hinge to correct the gap then goes to the right side. Used a level and found a gap in the cabinet where there isnt enough insolation. Also found several spots where the liner is seperating from the cabinet and the insulation sheeting is sticking out of the door in spots. Contacted techline and spoke to Robert. Product has been submitted for review and whirlpool will reach out with the next steps. Unable to find any noise. No further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC01
Near Wrightsville, PA 17368
Drew B.
Job Details: 11/22/2023
cx complaint that unit is not stopped spinning after around 17 mins will keep slwoly spinning and not advsnce in time ort through out to complete the cycle .. when arrived i checked the system info the correct model and serial number are in the system and reclaoibrated the unit and then ran test durning those test stopped. and functioning correcrtly. call TL spoke to austin hookup to wifi then use app to update the software. through mobile app .. also instructed to; saved tckt
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Alexandria, VA 22307
Leon
Job Details: 11/22/2023
Customer complaint was the unit wasn't heating again. Confirmed the issue saying that the right side of the door was not being pushed in all the way and it Didn't send power to the mag Is clients going to order the door latch on his own And give us a call once he has it; ordrng 1 W11685626 (Door latch)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ0
Near Hummelstown, PA 17036
Cody H.
Job Details: 11/22/2023
"CX complains unit is not heating. cx heard loud pop and unit stopped heating. Unit is recieving 122.4vAC to control, unit rotates and lights up but does not heat. Unit will need high side as well as interlocks. office to schedule with cx when all parts arrive. 2nd tech needed to remove unit.; ordrng 1 W11545872 (transformer) and 1 W10850446 (capacitor) and 1 W10832024 (mag therm)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Ocean View, DE 19967
Michael E.
Job Details: 11/22/2023
CX complaint: LED out. Tested and verified complaint. I replaced all LEDs with the LEDs sent directly to CX. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM10
Near Olney, MD 20832
Brian F.
Job Details: 11/22/2023
"Cx states gasket not sealing, inspected and confirmed. Used heat gun to adjust gaskets and generate seal. Small wrinkle developed in FC gasket, ordering gasket.; ordrng 1 W11574983 (gasket)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Broadway, VA 22815
Danny R.
Job Details: 11/22/2023
installed parts checksok
We serviced a
MAYTAG WASHER
Model MHW7000AW0
Near Silver Spring, MD 20906
Brian F.
Job Details: 11/22/2023
"Cx states unit making intermittent banging/knocking noise. Inspected, found unit still had shipping bolts installed. Removed shipping bolts, leveled, tested, unit is now working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Ellicott City, MD 21043
Robert L.
Job Details: 11/22/2023
"cx complaint f9e2, found f9e2, f8e4,f9e1 stored, found loud buzzing from pump , found chopper blade tip broken off jamming pump, replaced pump from pre-id, tested all ops..........installation needs correction, not mounted , cabinet trim missing, insalation was shredded, removed white insulation, and releveled, no mounting brackets, unti secured to left side and no movement"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Bryantown, MD 20617
Shane B.
Job Details: 11/22/2023
arrived to install parts. cx said they ran a load last night and this morning the clothes were wet and display still shows 'sensing' but unit was not running. they restarted the cycle and it worked properly. i found no saved codes. installed the ordered parts and testd unit for cx. unit seems to be working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Owings Mills, MD 21117
Shane M.
Job Details: 11/22/2023
cx complaint the unit isnt draining. found no error codes stored. unit draining properly.
We serviced a
WHIRLPOOL DRYER
Model WED50101W
Near Virginia Beach, VA 23455
Carl A.
Job Details: 11/22/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Stafford, VA 22556
Robert W.
Job Details: 11/22/2023
CX Complaint is the unit isnt dispensing or making ice. Inspected unit and found unit not dispensing pulled unit checked water to unit its good the cheked through filter housing its good then found water not getting through resevior defrosted and unit is now dispensing checked damper its good no air bleeding. Adjusted temp unit is working properly.
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Locust Grove, VA 22508
Robert W.
Job Details: 11/22/2023
"CX Complaint is unit is making alot of noise. Inspected unit and found error F6E3 ACU cant hear MCU ran diag cycle and unit and found the unit is making noise pulled unit and found the rotor screw has come out of rotor found ware on slider, Replaced and tighten screw down good unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Midlothian, VA 23114
Joseph D.
Job Details: 11/22/2023
"Unit with icemaker not calling for ice , replaced icemaker and icemaker filled properly. Filter not leaking, cx complaint that filter is 'tight' . Cx is not depressing the button to release the filter. Cx instruct. Confirmed with techline"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Virginia Beach, VA 23455
Zachery R.
Job Details: 11/22/2023
"cx complaint no heat, checked unit, come to find open element, quoted cx , cx paid in full; ordrng 1 WP3387747 (element)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Haymarket, VA 20169
Daniel J.
Job Details: 11/22/2023
fridge stopped making ice and also lettuce in fridge section frozen found fridge section packed some itmes restricting vent informed customer with the extra food foro the holidays can be redirecting air flow 120 passed harvest 96 water to dispenser test 97 water into mold able to turn fill tube heater on found that ice door thermisor showing 14 f and ice tray thermistor showing 38 f iceroom fan moving cold air ordering icemaker; ordrng 1 w11557002 (icemaker)
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ16
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 11/22/2023
"replaced gasket and slides, fluffed gasket, advised cx to allow gasket to form for about an hour"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Gainesville, VA 20155
Daniel J.
Job Details: 11/22/2023
combi oven customer complaint heating element nolonger being supported by clip found clip failed ordering new support customer not available till the week of the 4th at the soonest date two supports in stock; ordrng 1 W10909479 (support)
We serviced a
WHIRLPOOL RANGE
Model GU1200XTLB3
Near Virginia Beach, VA 23456
Branden R.
Job Details: 11/22/2023
"cx complaint unit not washing , checked unit and found DOA pump on unit . replaced with pre id and tested unit is now running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details: 11/22/2023
replaced damper installed data logger in fridge section picking up on the 29 th customer would like am appointment; schdld next appmnt for 11/29 WED am
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXNT00
Near Virginia Beach, VA 23462
Carl A.
Job Details: 11/22/2023
"cx complaint of icemaker filling none stop,checked unit to fidn that water vavles had failed ordering parts needed for repairs; ordrng 1 W10408179 (water vavle asm)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Alexandria, VA 22314
Jason A.
Job Details: 11/22/2023
CX complaint OVEN fan noisey & runs erratic. Verified noise. Replaced oven cooling fan. Test MW heats & preheat oven to 350F. Cooling fan noise level normal. Checked no error codes > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Virginia Beach, VA 23452
Austin D.
Job Details: 11/22/2023
cx complaint the unit is not washing the dishes. checked the unit and drain pump was humming loudly and not pumping. also the sump and pump was defective. checked voltage and had 120 vac supplied to the unit. replaced the sump and pump and drain pump. put the unit back together. tested operation. unit is good to go with no leaks present.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Washington, DC 20008
Samuel R.
Job Details: 11/22/2023
replaced tub and tested unit with a load on quick cycle unit worked well.now good
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Chesapeake, VA 23325
Zachery R.
Job Details: 11/22/2023
"steamed frost build, replaced thermistor, advised cx to monitor unit."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Andover, CT
Ezra M.
Job Details: 11/22/2023
"unit not dispensing detergent from load n go. load n go turned on, 4x concentration. used diag mode to activate, no movement from pump. found wire harness to pump loose. removed and reinstalled, verified all pins in fully, retested, working properly. ran diag cycle, no errors, unit working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Chesapeake, VA 23324
Zachery R.
Job Details: 11/22/2023
"replaced parts, tested, unit keeps displaying open door, when i got switches to respond unit would heat for a few seconds then blow line fuse, noticed arching from filter. ordering filter board, transformer, fuse, and interlocks to complete repair.; ordrng 1 W10422269 (filter) and 1 W11545872 (transformer) and 1 w11551761 (interlock) and 1 W10138793 (fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Alexandria, VA 22305
Jason A.
Job Details: 11/22/2023
Update M/S. CX complaint FRIDGE LEFT RC door dent. Replaced door. Test display & UI. CX had a question what the red symbol meant. See SDpics. Use & Care guide incomplete. Opened service manual & got a list of indicators. Door open / goes out when doors are closed > JJ
We serviced a
MAYTAG DRYER
Model MGD5630HC3
Near Clayton, DE 19938
Frederick R.
Job Details: 11/22/2023
"CX complaint is dryer noise. Inspected/tested and verified. Found blower houing rattling off inside of unit and no blow seal installed. I did use shims underneath to limit rattling noise but still very evident. Ordering blower seal, absorbers and dryer repair kit due to defective idler and rollers. Cannot reschedule due to availability; ordrng 1 4392067 (dryer repair kit) and 1 661570V (belt) and 4 W10205824 (absorber)s and 4 4387828A (shim FRVS)s and 1 W11401018 (seal), used 4 4387828A (SHIM FRVS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Millersville, MD 21108
Israel R.
Job Details: 11/22/2023
Customer complaint LEd in FC is dimmed. I tested light and is getting full power 120. Bad module. Installed new LED and tested. Unit is bright and is back to normal operations.
We serviced a
KITCHENAID RANGE
Model KOWT100ESS00
Near Tappahannock, VA 22560
Thomas B.
Job Details: 11/22/2023
Cx complaint unit is not working properly inspected unit found dents and warped front cover and the control switch will not turn at all ordering skin and switch cx doesn't want unit repaired called his builder who is ordering him a replacement unit; ordrng 1 W10121337 (control) and 1 W10685893 (front-door)
We serviced a
WHIRLPOOL MICROWAVE
Model KHMS2050SSS-0
Near Arnold, MD 21012
Israel R.
Job Details: 11/22/2023
Customer complaint unit is left control got pushed in and cant use the light or fan. I found the left side panel has cracked and the holders for the board broke. I tried to look for the part but is not longer available. So the customer told me if i could just hang the control sothey can just be able to use the vent. I ziptie the control but i told the customer that the heat may melt the ziptie. Collected 139 but the unit cannot be fix completly.; ordrng 1 8206481 (panel NLA)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Fredericksburg, VA 22407
Robert W.
Job Details: 11/22/2023
CX Complaint is the unit is leaving fabric softner on clothes and unit is making noise. Inspected unit found no error codes tested unit in diag and found agitator is loose tighten and tested again unit is now working properly.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS20
Near Lothian, MD 20711
David J.
Job Details: 11/22/2023
"Customer complaint unit has now not been working since last technicians visit arrived today and found door to not even be touching cabinet on the right side. Disassemble unit and inspected hinges found right side hinge should not fully be seated where it needed to be and also door was separating from inner door, causing the outer door to have a huge gap.fixed and reassembled all parts powered on unit to test and now every time the door is closed it is not responding to the door being closed even with pressing the buttons physically. Ordering new interlock harness and switches for return visit will return when parts arrive.; ordrng 1 W11578578 (Interlock harness) and 1 W10211972 (Door switch) and 1 W11214928 (Interlock)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 11/22/2023
"Replaced Valve, Clutch and belt unit tested and is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Harrisburg, PA 17112
Cody H.
Job Details: 11/22/2023
cx complains unit is still not cooling below 20*F in FC. cx states unit randomly went into diag mode last week as well. unit shows 19.5*F and 37.2*F in RC. Found RC door switch to be shorting out due to exposed wire in cabinet Called techline and spoke to Leon who said unit is unrepairable. Unit will be submitted for exchange. No further work needed per techline.
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Centreville, VA 20120
Richard B.
Job Details: 11/22/2023
"CX complant. Dryer dosent work. Prior diagnosis found unit needs blower wheel and motor . Installed both and tested unit. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Alexandria, VA 22307
Leon
Job Details: 11/22/2023
"Cx complaint was unit was too cold in the RC And too warm in the Fc 25°hi when I got into the cx home the Fc was turned to max temp and the unit was about -15° and Rc was turn to the Max and was reading 30° explained to cx that should be that high in the fc I turned the units to right recommended setting for both unit checked evap, evap had a great frost pattern and waited 10-20 mins after 10 mins the Fc was about -4 ° and Rc was about 36° tested thermostat and got 16.7 ohmes which was about the right temp it should be Told client that everything seems to be in the green with the unit. The issue she was experiencing wasn't recurring cx says she will record the temperatures and call us back if it happens again."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Charlottesville, VA 22903
Eric F.
Job Details: 11/22/2023
"Installed door, tested unit, unit working as designed."
We serviced a
JENNAIR OVEN
Model JJW3830DP02
Near Fairfax, VA 22030
Richard B.
Job Details: 11/22/2023
"CX complant. Oven has error code. Prior diagnosi found unit needs console assembly . Installed console assembly ,Set to proper model number and CX preferences . Tested unit by preheating both ovens to 350. Working as designed. Job completed. RB"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Newport News, VA 23607
Justin W.
Job Details: 11/22/2023
"cx complaint of unit not functioning. checked unit to find error codes f5e1, f5e3. found lid not latching ordering parts needed to complete repair. tested unit drains and fills.; ordrng 1 W11307244 (latch) and 1 W11603811 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Potomac, MD 20854
Roberto I.
Job Details: 11/22/2023
"cX complaint unit not cleaning properly.Ran diag, found F9E4 again. No signs of mechanical bending or obstructions blocking the lower spray arm. Replaced sump/motor assy using pre id part, also found rinse aid lid on dispenser not closing. Replaced dispenser using v/s part. Cleared error and ran a ytest cycle, the lower spray arm turned ok and the unit worked as designed.; ordrng 1 W10861000 (dispenser (RI van stock)), used 1 W10861000 (dispenser) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Red Lion, PA 17356
Drew B.
Job Details: 11/22/2023
cx complaint that unit is still seeing the slightlest bit of mositture on the top of the fc gasket the door been replaced and and still has the smallest little bit of cndensation and when the mositure occurs it evaps away. cx claims she diesnt want work on it right now being the way its so liuttle bit occuring.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near New Windsor, MD 21776
Brian R.
Job Details: 11/22/2023
replaced parts ordered and tested unit. great flow out door. had him try and hes pleased. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 11/22/2023
i was able to access unit and replace the meat drawer holder as per previous visit. unit now checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Winchester, VA 22601
Ezra M.
Job Details: 11/22/2023
"not draining, showing error f9-e1. found factory debris in drain housing blocking impeller, removed and tested, draining slowly. advised cust to have drain hose replaced as is old and obstructed by debris."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RHAXSS00
Near Norfolk, VA 23513
Zachery R.
Job Details: 11/22/2023
"cx complaint water leaking from fc and not dispensing ice, checked unit come to find defective auger motor reading open, also come to find frozen drain, defrosted drain tube, tested, unit is draining into pan, ordering auger motor to complete repair.; ordrng 1 WP2212363 (motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Haymarket, VA 20169
Daniel J.
Job Details: 11/22/2023
dishwasher leaking during cycle from left side of door inspected tubseal started cycle shortly after cycle starts droplets formed on venting removed door found water splashing on venting raised left front foot wiped down bottom of door seal started another cycle still leaking ordering bottom seal; ordrng 1 W11252794 (seal bottom) and 1 WPW10469574 (vent assy) and 1 W11498831 (tub gasket)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Portsmouth, VA 23701
Zachery R.
Job Details: 11/22/2023
"cx complaint unit rocking, adjusted feet again, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Rising Sun-Lebanon, DE 19934
Frederick R.
Job Details: 11/22/2023
"CX complaint is WM not finishing loads. Inspected/tested and found F8E1, F0E2 & E5, F5E4. Found 2nd cold water valve activating but not working. Replaced cold water valve from pre-id. Tested unit and loud banging noise coming from front left of unit whether empty or full. Also unit seems to have issue with motor. Ordering rotor/stator and 4 shock absorbers. Needs Lowes auth..; ordrng 1 W11354542 (stator) and 1 W11314361 (rotor) and 1 W11314657 (screw) and 4 W11316766 (shock absorber)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Ashburn, VA 20148
Daniel J.
Job Details: 11/22/2023
"replaced control ui powered on water entering and movingn water noise from wash motor and also found unit not draining removed water from tub removed drain pump no blockages present reinstalled canceled out to drain again same issuse ordering drain pump and sump incase; ordrng 1 W11416362 (sump) and 1 W11412291 (drain pump,)"
We serviced a
MAYTAG WASHER
Model LAT4916AAE
Near Washington, DC 20011
Samuel R.
Job Details: 11/22/2023
cx complaint unit would only work on one cycle.inspected unut and coudl confirm unti woukd only spin and agittate.found timer to be bad as it would not adanve in certain cycles.all connections were good.found timer to n/a cx will have to contact warranty company
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Washington, DC 20003
Samuel R.
Job Details: 11/22/2023
cx complaint unit fresh food drawer lid keeps falling.inspected unti and found end cap to have failed.will need new end cap W11197396; ordrng 1 W11197396 (end cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Dagsboro, DE 19939
Michael E.
Job Details: 11/22/2023
Replaced thermostat and evap harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Virginia Beach, VA 23453
Austin D.
Job Details: 11/22/2023
checked the unit and found the suspension rods not popping back up like it should. replced suspension rods and tested again. unit is running as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Stafford, VA 22554
Robert W.
Job Details: 11/22/2023
Replaced terminal block and screws couldnt test unit no power cord builder wasnt here.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Harrisburg, PA 17111
Cody H.
Job Details: 11/22/2023
Was able to access unit and replace parts per previous visit. Unit now works as designed. no further work needed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 11/22/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the shifter and capacitor tested and Inspected for proper use unit now functions normally
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Hampton, VA 23661
Justin W.
Job Details: 11/22/2023
"when going to remove gearcase from tub found seized and will have to be removed as one piece. unable to remove alone. over weight parts will need to have helper to assist in removal gearcase, tub, spin basket as one component. removed as much weight as possibe to attempt to remove alone. unable to. notified cx if not approved there would be a 120$ charge for helper.;"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 11/22/2023
"Cx complaint unit is not working properly inspected unit Removed and Replaced the gearcase and washplate while doing so found hub stripped Replaced as well from Van Stock tested and inspected for proper use unit now functions normally ; ordrng 1 W10528947 (drive hub kit replace V/S), ordrd 1 W10528947 (drive hub kit Used V/S)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 11/22/2023
cx complaint clothes are getting wrinkled when cycle is finished. inspected unit and entered daig and found 0 saved error codes. i ran auto test and found unit finished with no issues. called TL, TL recommended using casual cycle. that should help. unit checks good.;
We serviced a
WHIRLPOOL WASHER
Model MHW8200FW0
Near Dagsboro, DE 19939
Michael E.
Job Details: 11/22/2023
"CX complaint: not completing cycle. Tested and verified complaint. F9E1, F3E1, F5E2, F1E1 error codes. A lot of suds in diag cycle. I found drain pump is struggling with all the suds. Quoted CX price to replace the ACU W11201292 and drain pump WPW10605427. CX did not approve repair at this time. Saved quote. CX paid 139.00 for service by check"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Lancaster, PA 17603
Justin L.
Job Details: 11/22/2023
Was able to access unit and replace door. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model CSP2940HQ1
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details: 11/22/2023
CX complaint missing wires. Was able to access unit and removed front panel to find wires bunched up and not connected from the factory. Connected all the wires and plugged unit in and found no display. Checked voltage and found no L1 voltage. Showed cx who replaced breaker and checked voltage again and had 120.2 l1 122.1 l2 and 242.3 from l1 to l2 tested unit unit now operates as designed no further work needed
We serviced a
KITCHENAID RANGE
Model KDFM404KPS0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 11/22/2023
"cx complaint unit is making a beeping noise and wont start cycle. inspected unit and entered diag and found f8e4, f10e2. cleared codes and removed kick pan and found water in drip pan. i was able to clear water and ran unit. i couldnt no duplicate leak at this time. advise\'d c]x to run unit like normal"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near McLean, VA 22101
Christian C.
Job Details: 11/22/2023
Installed console. Tested unit MW is heating.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Vienna, VA 22182
Christian C.
Job Details: 11/22/2023
Cx complaint unit is leaking from the rear. Inspected unit no errors stored. Ran through diag cycle no issues. Found cold water line is leaking. Ordering fill hoses. Cx owes 110 in labor on return visit.; ordrng 1 8212487RC (fill hoses)
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958XES4
Near Baltimore, MD 21205
Dustin F.
Job Details: 11/22/2023
"CX complaint: unit sometimes randonly makes noisesInspected unit, tested condenser fan, evap fan, and diffuser. heard no abnormal noises. even confirmed no excessive ice buildup on evap. If CX hears it again she will record it and call back."
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HB01
Near Virginia Beach, VA 23457
Branden R.
Job Details: 11/22/2023
"came out and replace parts on unit , tested unit is now running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Crofton, MD 21114
Eric W.
Job Details: 11/22/2023
cx complqn of unit tripping breaker got to home and found breaker was tripped reset breaker and unit started up and compressor is not pulling to much amps cx had a electrican come out and check outlets the are good they moved power to anouther outlet and still tripped breaker unit tripps breaker about every 3 hours or so callled safty and spoke to them and they are going to send up to supervisor to see what they can do for cx
We serviced a
WHIRLPOOL ICE MAKER
Model KRMF706ESS01
Near Leonardtown, MD 20650
David J.
Job Details: 11/22/2023
"Customer complaint unit is still not making ice and temperatures are not where they should be arrived today and inspected unit and verified complaint found RC at 50° and FC at 20° after last tech visit he had found a big ball of ice on the evaporator capillary tube in the freezer And found a mountain of ice in the refrigerator section on cover inspected evap cover and refrigerator and found all ice to be gone and working as intended ball of ice is still on evaporator in freezer. Checked error codes on icemaker and have e0 no error codes called ER and spoke about what was going on and he had stated to order both evaporators and compressor for return visit. Compressor sounded very tin like it was low on Freon, which could explain the lack of cooling. Ordering all seal system parts for return visit, and will return when parts arrive.; ordrng 1 W11492867 (Rc evap) and 1 Wpw10608485 (Fc evap) and 1 W10832994 (Compressor kit) and 1 876764 (Service valve) and 1 Wpw10143759 (Drier) and 1 Sstech (Ss tech)"
We serviced a
MAYTAG DRYER
Model MED6200KW1
Near Lanham, MD 20706
Eric W.
Job Details: 11/22/2023
instyalled new motor and blower
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW1
Near Saint Leonard, MD 20685
David J.
Job Details: 11/22/2023
"Cx complaint unit sometimes leaves suds at the bottom of it a ride today and inspected unit and found no suds tested unit unit worked properly filled washed and drained. I found no suds after test. Explained to customer how to properly use unit and how not to wash dishes before placing them inside of unit that it may cause suds or more soap that the unit cannot handle. explained certain tips and things to do to make the machine work better. Also explained that with this tub being a plastic tub, the drying process is not ideal, and that it may need to have the door open to let it naturally air dry in some circumstances. Unit is working as intended and collected for service. Call job complete."
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Bowie, MD 20721
Eric W.
Job Details: 11/22/2023
unit needs element reading open thermal is good ofic is pulling element and i willl come back tonight to install; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near La Plata, MD 20646
Shane B.
Job Details: 11/22/2023
installed all ordered parts. restored power and ran calibration and service cycles. unit completed cycles with no noises or other issues. unit is working as designed.
We serviced a
JENNAIR MICROWAVE
Model JMC2430DS00
Near Potomac, MD 20854
Roberto I.
Job Details: 11/22/2023
Replaced part and ran a few cycles with water. The unit worked as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Harrisburg, PA 17110
Cody H.
Job Details: 11/22/2023
"CX complains unit will not run cycle and unit displays f8e4 error. CX is within manufacture warranty. found drip pan to have water in pan and f8e4 error. was able to clear water and code ran unit through diagnostic test and had no leaks Ran unit through quick cycle with no leaks. unit is working as designed, cx to keep an eye on it. no further work needed. CX EMAIL CONFIRMED."
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near New Castle, DE 19720
Taylor F.
Job Details: 11/22/2023
"Cx complaint is unit takes to long to dry. Found the cx has multiple people doing the laundry in the home and imost likely different people are doing different cycles and times. The vent has been corrected and unit now has great airflow. EGT's are around 140 and unit is working as designed. Explained what i found to the cx, job is complete."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Chesterfield, VA 23832
Joseph D.
Job Details: 11/22/2023
Found unit with failed thermal fuse replace thermal fuse in unit starting properly household however has clogged venting at fast customer to have vent cleaned but professional service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Bear, DE 19701
Frederick R.
Job Details: 11/22/2023
"CX complaint is lights issue ever since repair. Inspected/tested and found lights have a delay issue that wasnt there before doors were replaced. Checked all switches, pantry UI and harness and nothing resolved issue.Checked UI also. Went outside and reset breaker for 30secs and when I came back in everything was working. CX asked if I could order the LED board just in case it stops working They are also keeping the RC door until we come back. 5 in stock so rescheduling for thursday 11/30; ordrng 1 W10830288 (cntrl-elec LED)"
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS00
Near Vienna, VA 22182
Christian C.
Job Details: 11/22/2023
Cx complaint unit is leaking. Inspected unit found tubing that is cracked is part of house water. Not part of unit. Advised cx needs plumber. If cx calls back order WPW10511923-bin thermistor.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Virginia Beach, VA 23451
Austin D.
Job Details: 11/22/2023
came out to resolve the issue. diassembled the unit as needed. replaced the harness and put the unit back together. tested operation. unit is running as designed. ran unit for over 20 minutes in timed dry and unit never shut down on its own.