We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS01
Near Lorton, VA 22079
Robert W.
Job Details: 09/15/2023
Installed pump and tested unit is working properly.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Lewes, DE 19958
Michael E.
Job Details: 09/15/2023
"CX complaint: pop sound and heats faster one firest use of day 80% of the time. Tested but again failed to duplicate. CX played a video for me and it pops within first second. Odd note: CX said when he has 2 cups in unit it pops twice and 1 pop for 1 cup. When this happens unit heats much faster than normal. Called WPTL and went over findings. Ordering magnetron, transformer, capacitor and diode. On return visit, make sure to inspect interior for spark marks or anything else out of ordinary. 2 techs needed to pull unit down and remount. Cannot reschedule due to AIG; ordrng 1 W10772112 (transformr) and 1 W10561770 (capactr-mg) and 1 W11256462 (diode) and 1 W11230995 (magnetron)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Prince George, VA 23875
John P.
Job Details: 09/15/2023
"Checked unit found the l2 wire shorted at terminal block replaced terminal block and wire tested working as designed ; ordrng 1 279320 (Terminal block kit JP/vs), used 1 279320 (Terminal block kit JP/vs) from stock"
We serviced a
JENN-AIR RANGE
Model JES9860CAS02
Near Washington, DC 20002
Samuel R.
Job Details: 09/15/2023
cx complaint unit right sode of panel does not work.inspected unit and could confirm.further inspection and found temp sensor to be bad as it would not hold proper temp.unit needs ui control and temp senspor gave cx a qoute and cx will call if they go with repair
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP02
Near Powhatan, VA 23139
Joseph D.
Job Details: 09/15/2023
Replaces failed UI and unit working properly no errors noted
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Virginia Beach, VA 23455
Carl A.
Job Details: 09/15/2023
"cx complaint of unit taking too long to dry and also making nosie,checked unit to find noise coming from blower wheel rubbing up agaist housing ordering parts needed for repais,also found that oil build up on lint screen and sensor bars; ordrng 1 W11364931 (Drive Motor) and 1 WP697772 (Blower Wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hyattsville, MD 20785
Samuel R.
Job Details: 09/15/2023
cx complaint unit wont dispense ice.inspected unit and could confirm.cleared ice bin and cleared auger motor tested unit and motor would get stuck not dispensing ice.will need a new auger motor W11671282; ordrng 1 W11671282 (auger motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB10
Near Clinton, MD 20735
Shane B.
Job Details: 09/15/2023
cx complaint is the Rc door being lower than the Fc door. confirmed complaint. door was already raised as far as it could go by installers. i adjdusted feet so unit is sitting level. cx is happy with how it looks. unit is workign as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN708MPS00
Near Rockville, MD 20850
Roberto I.
Job Details: 09/15/2023
"CX complaint frezer gets randomly warmer, ice melts and then goes back to normal temperature. Cx has a digital termometer in the Fc that indicate temperature over 30F during the issue. Also the cx is hearing the defrost noise (sparking sound and water running in the drain, several times a day. The unit is working at the moment, found 3F in the Fc and 37 in the Rc. Found no error codes. Resetted power, the unit started a defrost cycle. Ordering control board W11623098; ordrng 1 W11623098 (control board)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Bethesda, MD 20816
Roberto I.
Job Details: 09/15/2023
"CX complaint wet clothes at the end of the cycle, spin cyle not working, drain and spin cycle not working.Ran test cycle, found F5E3 and F5E2. Cleared errors and ran test 7, the spin worked ok. Ran a drain and spin cycle, the door locked the drum tumbled severalt times, and then ended the cycle without spinnning. Started a drain and spin cycle two more times and it worked ok. The door latch was already replaced last year, but, accorning to the cx, the problem was never solved. Quoted the repair $626.25 with $125 labor and $90 2nd tech for control board W11550649 and door latch W11565030 replacement. **2 TECH** per stacked unit. Cx needs more time to make a decision. Collected $120; ordrng 1 W11565030 (door latch) and 1 W11550649 (control board) and 1 2nd tech"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Silver Spring, MD 20910
Shawn D.
Job Details: 09/15/2023
"opened system and was full of freon. replaced the compressor drier coupler then vacumed system down and filed to 48g and started cooling unit is goood to go; ordrng 1 w10143759 (uv drier SD V/S) and 1 w10913906 (coupler SD V/S), used 1 w10143759 (uv drier SD V/S), and 1 w10913906 (coupelr SD V/S) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near York, PA 17402
Bernard M.
Job Details: 09/15/2023
"Cx complaint unit doesn't wash. Entered diag and found error code F7E1 tachometer missing. Ran test and during agitation and spin the unit would make humming noise. Inspected underneath and found capacitor leaking grease. Replaced capacitor using VS (W11395618), ran test and unit completed test without further issues. Per SP, parts and labor are covered under SCode. Cx paid $120 for service. Unit checks good; used 1 W11395618 (capacitor-BM-VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near York, PA 17403
Bernard M.
Job Details: 09/15/2023
"Cx complaint unit makes grinding noise and is freezing food in RC. Ran test 3 and when damper opens and closes it makes grinding noise. Found the damper stuck in open position causing food in top shelf to freeze. Replaced damper usimng pre-id parts, ran test 3 and it no longer makes noise and opens and closes properly. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Laurel, MD 20707
Israel R.
Job Details: 09/15/2023
"F0E5 off balance, F0E3 overload, F8E1 long fill no fill, F6E3 Acu cannot hear MCU. Customer complaint unit is not dispensing detergent. I found the dispenser on 100%. I ran component activation to the detergent pump and nothing would not dispense detergent. I removed the control panel and found the pump was unplugged. I reseated ran component test again and now is dispensing detergent. Unit is back to normal operations."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Smyrna, DE 19977
Frederick R.
Job Details: 09/15/2023
"CX complaint is WM not completing cycles. Inspected/tested and found unit would not shift between agitate and spin. Removed rotor/staor and pulled slider. Didnt see any issues with slider but replaced from pre-id. Tried retesting unit and same issue. FOund clutch would not activate. Pulled clutch from VS and replaced. Calirated again and retested. WM is now working properly. Job is complete; ordrng 1 W10754448 (clutch FRVS), used 1 W10754448 (CLUTCH FRVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near La Plata, MD 20646
Davonte
Job Details: 09/15/2023
"cx complained unit was cooling in fc or rc side. after inspesting unit confirmed cx complaint. fc said had frost build up on evap cover, took evap cover off to see evaporator was over frosting. tested heated but heater never came on. unit will need heater with evap harness. part on special order; ordrng 1 W11650660 (heater w harness)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Winchester, VA 22601
Ezra M.
Job Details: 09/15/2023
"unit has severe cosmetic damage, but when tested is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Clinton, MD 20735
Shane B.
Job Details: 09/15/2023
"cx complaint is the door dropping open when unlatched. opened door, it does drop on its own but doesnt slam at the bottom. the drop is a little slower than if no springs, bushings were in place. i inspected and found springs on, bushings were laying on floor. replaced with preIDed part, door still drops. springs are not stretching much when door is opened and closed. i adjusted the springs so they are under more tension. door not stays in the position it is put in and does not drop to the floor anymore. unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Mechanicsville, MD 20659
Davonte
Job Details: 09/15/2023
cx complained unit was leaking from the front or bottom of the unit. confoirmed c x complaint. unit was leaking from front door. replaced bellow and tested unit. unit no longer leaking
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/15/2023
"cx complaint is the unit not dispensing water. only a trickle comes out. ice dispensor works properly. i can hear valve buzzing but very little water flows. unit is set to recomended temps and prob shows 37 in RC. with filter remvoed water flow is great. unit is less than 6 months old, filter should still be good. ordering filter head and advised cx to replace the filter to be safe. schedule when part is available.; ordrng 1 W11482384 (filter head)"
We serviced a
GLADIATOR REFRIGERATOR
Model Gz25fSRXYY2
Near Springfield, VA 22153
Robert W.
Job Details: 09/15/2023
"CX Complaint is the RC not cooling. Inspected unit and found the FC is cooling RC not cooling, Ran diag and found the damper isnt opening not allowing air in the RC. Ordering Damper to correct issue. CX PIF; ordrng 1 WPW10196393 (Damper)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ1
Near Silver Spring, MD 20904
Israel R.
Job Details: 09/15/2023
Customer complaint unit is loud when spinning and bangs on the sides. I ran test no error codes. Ran auto test and completed test. Check suspension and is bouncy. The unit will need new suspension. collected 250 on check. owes 75.83; ordrng 1 W10780045 (suspension 76.25)
We serviced a
GLADIATOR FREEZER
Model GS6NHAXVB01
Near Silver Spring, MD 20902
Brian F.
Job Details: 09/15/2023
"Cx was unable to remove filter, broke the filter cap. Instructed cx how to properly remove filter, installed new filter and cap, unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Lexington Park, MD 20653
Davonte
Job Details: 09/15/2023
"cx complained unit wouldnt turn on. confirm cx complaint. installed control board. tested unit, now working as should"
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Suffolk, VA 23434
Orbie
Job Details: 09/15/2023
"replaced control. tested unit, unit appears to be working as designed. advised cx to monitor unit to verify working condition.;"
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Norfolk, VA 23513
Zachery R.
Job Details: 09/15/2023
"replaced tco and element, tested, unit working as designed. secured element in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt318fzdm09
Near Wilmington, DE 19801
Taylor F.
Job Details: 09/15/2023
Cx complaint is unit not cooling. Replaced the compressor and drier and coupler from previous diagnoiss. Vacumed unit and refilled with 50g of r600a. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Smithfield, VA 23430
Orbie
Job Details: 09/15/2023
"cx complaint condensation ontop of fc door gasket. verified complaint. pulled plug at condenser fan, called techline while waiting for heat loop to warm up. spoke with Brandon. 61*F on right hand side of the mullion where the door gasket has moisture, 75*F on the left hand side. advised unit is unrepairable and will be put in for review."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Jefferson, MD 21755
Ricardo S.
Job Details: 09/15/2023
CX HAS 5 YEARS PROTECTION PLAN. WRONG INFO.. MICROWAVE LIGHT NOT WORKING AND SOMETIMES THE MICORWAVE WONT RESPOND.. DISPLAY .. DOOR OPEN
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/15/2023
"cx complaint is the unit not washing well. cx said she did a small load and clothes werent clean, they didnt even look like they got wet. checked for codes and found F7E6 motor fault. cleared code, ran service cycle. during agitation the entire basket tried to turn. inspected under unit and found the faulty style shifter had come loose. replaced with VS part and ran calibration and service cycle. unit now spins and agitates properly. working as designed.; ordrng 1 W10913953 (actuator VS SB), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QMS01
Near Owings Mills, MD 21117
Marc M.
Job Details: 09/15/2023
cx complaint unit not producing ice. inspected unit and found error flashing at emitter boards. removed bulbs in Fc to confirm the door being open was not influencing the emitter error message. even with light bulbs off could not generate a solid light at the emitter. unit will need new emitter boards. cx PIF.; ordrng 1 W11629974 (emitter boards)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606Ess01
Near Arlington, VA 22205
Christian C.
Job Details: 09/15/2023
"Cx complaint of frosting in FC section and IM intermittently not working. Found heater not warming up. Ice buildup in fill tube. Ordering fill tube heater, and FC gasket.; ordrng 1 W10407216 (FC gasket) and 1 W11226501 (fill tube heater)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Manakin-Sabot, VA 23103
Joseph D.
Job Details: 09/15/2023
Adjusted hinges unit now closing door properly and activating switches working as designed
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Linthicum Heights, MD 21090
Shane M.
Job Details: 09/15/2023
cx complaint of loud squeaky noise during spin. can confirmed. seized idler pully. $272.49 cx paid by check
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21229
Shane M.
Job Details: 09/15/2023
cx complaint the unit isnt cooling proper. found unit unplugged. powered unit on and heard loud whistle noise from evap. seal system work needed. 3ct evap compressor drier.. 3ct R600a; ordrng 1 W11546605 (evap) and 1 W11504449 and 1 W11506619 and 1 W11650660 (heater harness) and 1 W11580057 (compressor) and 1 W11504415 and 1 W11504431 and 1 W11506619 and 1 W11109499 and 1 W11504447 and 1 W11504433 and 1 R600
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lexington Park, MD 20653
Davonte
Job Details: 09/15/2023
"replaced lid latch and belt. tested unit in drained and spin, lid lock and belt no longer making noises."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Baltimore, MD 21215
Shane M.
Job Details: 09/15/2023
"cx complaint the unit clicking when running unit, cx is talking about interlock from door not shuttig proper. i couldnt duplicate issue. tigthen interlocks. no sounds"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Rockville, MD 20855
Julian H.
Job Details: 09/15/2023
CX complaint about unit forming frost on FC inspected & found gasket not sealing on top right corner removed all frost formation aligned Fc drawer heat gasket to meet liner closing properly now MUST WAIT 24 HRS TO COOL BACK DOWN
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Columbia, MD 21046
Emmanuel R.
Job Details: 09/15/2023
"Replaced compressor, vaccum and filled 56g r600. Pressures are good. Advised allow 24rs for temps to come down. Unit is now working properly."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/15/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Wilmington, DE 19810
Taylor F.
Job Details: 09/15/2023
"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the FC at 25 degrees, cx stated she can not put ice cream in unit or it will melt. Unit is not making ice due to warm temp in the fc. Exposed evap and unit is only able to trost bottom 1/4 of evap and nothing past that. Unit has a small leak. Ordering evap, compressor drier and coupler. Cannot rescheudle at this time. 3CT SEALED SYSTEM; ordrng 1 W11546605 (evaporator) and 1 W11580057 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near North Myrtle Beach, SC 29582
Paul F.
Job Details: 09/15/2023
While I was there for the fridge she had received one part for the dishwasher so I installed it but the unit still has the same issue. She is still waiting on the main control but I am also going to get the wire harness that connects them both.; ordrng 1 W11627526 (harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Wilmington, DE 19803
Taylor F.
Job Details: 09/15/2023
"Cx complaint is unit not dispening ice., Tested inspected and verifed complaint. Found the ice had clumped together in the bin from the cx not using the ice for an extended period of time. Explained why this happened and what the cx can do to resolve issue and prevent it from happing again. Also leveled unit to stop the bottom pantry drawer from opening by itself. Job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/15/2023
Installed new door cam. All check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSF502EPA01
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 09/15/2023
"CX complaint ice overflowing, mullion out of place, right door not closing properly. Inspected unit, found left door too low and mullion going out of guide, right extension arm loose, and IM arm extension out ot place. Raised left door, tightened right hinge extension arm, and reinstalled IM extesion. Unit good to go. Collected $120"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Conway, SC 29527
Jason T.
Job Details: 09/15/2023
"Cx complaint, long dry times...tested all circuits and wiring, found loose motor harness connection for the heater circuit. Removed and repaired the harness, verified 120 vac to the heater circuit, cycle temperature tested at 140 degrees...unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Quinton, VA 23141
Chris B.
Job Details: 09/15/2023
cx comp unit upper spray arm will not stay on tube replaced upper spray arm tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/15/2023
Customers complaint us water leaking from the icemaker. Found fill tube was not inserted all the way into the fill cup. Reinstalled and all check ok.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Greencastle, PA 17225
Andrew S.
Job Details: 09/15/2023
"Per previous diag I was able to access and replace the motor, blower wheel, Idler and rollers. I then tested the unit and found that it is now functioning as intended. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Aynor, SC
Jason T.
Job Details: 09/15/2023
"Cx complaint, led's flicker on the display, verified 120 vac at the control...relay failure. Advised cx part on order, direct ship to the house, conact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11613566 (CONTROL)"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Newport News, VA 23606
Orbie
Job Details: 09/15/2023
"cx complaint agitator is loose shaking around. verified complaint. found bolt was backed out causing agitator shaft to wiggle. tightened bolt, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Conway, SC 29527
Jason T.
Job Details: 09/15/2023
"Cx complaint, lid not locking, cycle will not start, tested all circuits, lid switch, motor circuit tested ok. Ran factory diagnostics, error code F3-E2 pressure switch fault, also during test mode unit shut off. Ordering control for the return visit, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11627413 (CONTROL) and 1 W11481722 (ACTUATOR JT VS), used 1 W11481722 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Gainesville, VA 20155
Richard B.
Job Details: 09/15/2023
"CX complant. Door pops open when closing other door. Inspected unit and found unit is in garage and leaning slightly forward. Leaned unit back to compensate for sloping floor. . Doors both now self close. Job completed, RB"
We serviced a
AMANA MICROWAVE
Model AMV2307PFB07
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/15/2023
Customer complaint is noise while using. Found unit has a noisey turntable motor. NTO part.; ordrng 1 W10642989 (turntable motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Arnold, MD 21012
Alexander D.
Job Details: 09/15/2023
replaced icemaker and ice container. tested unit. unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Conway, SC 29526
Jason T.
Job Details: 09/15/2023
"Installed sump-pump assembly, ran factory diagnostics to test, calibarte and verify unit operation...working as designed."
We serviced a
WHIRLPOOL STACKABLE
Model CET9000GQ1
Near Virginia Beach, VA 23462
Carl A.
Job Details: 09/15/2023
helped replaced parts and tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Longs, SC 29568
Jason T.
Job Details: 09/15/2023
"Cx complaint, slow ice production, tested all circuits...found 120 vac harness at the cabinet backed out at the icemaker. Removed and repaired the harness, verified 120 vac at the icemaker, verified fill-harvest...working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HS20
Near Woodbine, MD 21797
Brian R.
Job Details: 09/15/2023
came out and replacd console as this one was the right on. then tested unit multiple times to make sure everything checks. no codes in unit. unit checks. job complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Conway, SC 29526
Jason T.
Job Details: 09/15/2023
"Cx complaint, cycle not operating, found timer shaft not turing proeprly to allow cycle functions. Advised cx part is on factory back order, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11685947 (timer / reorder)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Bethesda, MD 20814
Roberto I.
Job Details: 09/15/2023
"CX complaint no ice.Ran yest 44, no harvesting.Inspected unit, found broken wire near Fc door bottom hinge. Temporarily repired wired, ran test 44, icemaker worked ok. Ordering freezer door W11395871. 2nd tech needed to feed wires and tubing trough the hinge. Advised cx we will get back to her if 2nd tech denied by Whirlpool, and possible $90 charge; ordrng 1 W11395871 (freezer door) and 1 2nd tech"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW10`
Near Conway, SC 29526
Jason T.
Job Details: 09/15/2023
"Cx complaint, no-cool...installed all parts ordered, vacuumed and charged with 50g of R600A. Also used parts from van stock to complete the repair, verified proper air flow, cooling-freezing...unit is working as designed.; ordrng 1 WPW10475495 (roller-cab JT VS) and 1 RTKR600A8 (R600A JT VS), used 1 WPW10475495 (ROLLER-CAB), and 1 RTKR600A8 (R600A) from stock"
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Baltimore, MD 21212
Shane M.
Job Details: 09/15/2023
"cx complaint of burning smelll & switch broke. could confirmed. applied power back to unit, smell coming from blower fan, fan switch broken. quote for the repairs $647.66 cx paid svc by cash."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Myrtle Beach, SC 29575
Paul F.
Job Details: 09/15/2023
"Unit is still vibrating from the condesnr undearneath, Lowes told the customer I have to deem it unrepairable to get the unit replaced. I obviously cannot do that and whirlpool will also not do that for a noise issue. I adjusted the cabinet again and used a rubber spacer on the condenser to keep it from vibrating. All check ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Silver Spring, MD 20910
Shawn D.
Job Details: 09/15/2023
"removed straighters turned compresor on and confirm we have a clog, cut drier off dtill clog, cut condenser from cabinet and we have air coming out of the condenser we have a cabinet clog so called techline and he said i have to hook a process stub up and try to push clog out with nitrogen. hooked stub up and tried flushing with nitrogen and no luck its blocked so called again spoke to bruce, unit not fixable"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/15/2023
Installed new control. All check ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Bethesda, MD 20817
Shawn D.
Job Details: 09/15/2023
"i was near house called cx went to house asked if i could come finish shes home. i vacumed system down and filled unit with freon we ave good pressure and the presure equalize we dont have a clog so called techline spoke to brandon told him whats going on he said it sounds like clog is clear and to fill unit with nitrogen and wait 20 minutes to see if pressure dropped and if dont drop to refill with freon and to see what happens. i did that and pressues did not drop. so i decided to isolate system i seperated all lines had a traine here and cap tube did not loose pressure, suction line did not loose pressure,hotside through cabinet did not looose pressure so put back together installed another uv drier and vacumed unit down and filled to 5 oz and infomred cx to keep an eye on"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Washington, DC 20010
Shawn D.
Job Details: 09/15/2023
replaced the evaporator due to leaking then replaced drier compressor still working and sounds good. vacumed system down then filled to 4.27oz and started cooling. unit is good to go
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Timonium, MD 21093
Marc M.
Job Details: 09/15/2023
"cx complaint unit not producing ice. inspected and found unit powered off upon arrival. powered unti on and engaged cycle. unit filled, ran recirc cycle, and then drain and filled again. compressor did then activate as well as condenser fan (removed front cover to confirm). allowed unit to cycle to identify ice pattern thickness. unit developed a full sheet of ice and dropped it to the heater grid (took pics). with unit currently making ice, would NOT suggest replacement of any parts. collected only for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335FDDM01
Near Sparks Glencoe, MD 21152
Marc M.
Job Details: 09/15/2023
cx complaint unit flashing lights in both rc and fc. found failed led assembly. recommended replacement of all leds as circuit is dc driven and can cause damage to all leds affected. collected for repair (cx pif) and replaced leds. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Sykesville, MD 21784
Brian R.
Job Details: 09/15/2023
cx complaint is some of the buttons just stopped responding. tested and checked unit. replaced console andnow unit checks. job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Alexandria, VA 22311
Lloyd B.
Job Details: 09/15/2023
"Cx complained the fan did not work. Inspected the unit and found the hood fan did not turn on, only hummed. Installed new hood fan and tested and it now heats and the fan runs on high, med and low. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Woodbine, MD 21797
Ricardo S.
Job Details: 09/15/2023
"Cx complains that the unit stopped makng ice, inspected unit, and ice mkaer switch is off, reset power, ran test and ice maker works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Newport News, VA 23602
Justin W.
Job Details: 09/15/2023
cx complaint unit boucing. checked unit to find leveling legs not set properly. set leveling legs and calibrated. unit passed calibration and component activation. put load of towels in and tested. unit currently working as designed. advised cx I would stop back in after next call or call her to confirm no further issues
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Newport News, VA 23602
Justin W.
Job Details: 09/15/2023
cx complaint fc door not closing properly. checked unit to find door needing to be raised. added washer to hinge and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Columbia, MD 21045
Emmanuel R.
Job Details: 09/15/2023
"Used my grinder to cut off spanner nut, it didnt damage the tub. Replaced gear case, washplate and spanner nut. Tested unit. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW5430MW
Near Frederick, MD 21704
Justin S.
Job Details: 09/15/2023
"CX LOWES complaint not running off balance every load. no physical damage.Ran diagnosis and unit was not agitating. Looked under unit and saw a lot of plastic dust. Shifter was stripped completely. Replaced with van stock p/n: W10721967 (Clutch assembly). Unit now spins, agiates, drains and fills good.; ordrng 1 W10721967 (cam), used 1 W10721967 (CAM) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Milford, DE 19963
Frederick R.
Job Details: 09/15/2023
CX complaint is wrinkle prevent shuts off. Inspected/tested and found wrinkle prevent working properly. CX didnt understand that its supposed to shut off and on like it does. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Winchester, VA 22601
Ezra M.
Job Details: 09/15/2023
"removed obstructions from drain pump housing, working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Wilmington, DE 19808
Taylor F.
Job Details: 09/15/2023
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. When recovering unit, there was a good amount of refrigerant in system. Replaced compressor and pressure tested system. Pressure tested at 120.00 psi and checked entire compressor area and RC evap with bubbles. Found no leaks. Left 120psi on sytem for over 20 mins and pressure did not drop. Vacumed down and refilled with 4.50oz of 134A. Informed cx to give unit 24-48hrs to cool properly and reccomended putting drinks in the unit to give it something to cool. Unit is working as designed. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Staunton, VA 24401
Eric F.
Job Details: 09/15/2023
"Called techline, documented issue with drain and spin cycle not starting reliably. Unit would lock and unlock, then pause and do nothing. Other times it would start properly. Based on previous repairs techline is deeming unit non repairable. Called and informed cx of exchange."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Bowie, MD 20721
Samuel R.
Job Details: 09/15/2023
cx complaint unit fridge door keeps popping opne and causing unit not to cool.inspected unit and could confirm.tried installing gasket properly but door is warped on the top and gasket just falls out. unit will need a new fridge door.LW10672972 special order; ordrng 1 LW10672972 (ss door)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bumpass, VA 23024
Thomas B.
Job Details: 09/15/2023
Cx compliant unit is not working properly inspected unit found cold water valve clogged with sediment informed cx and showed cx this issue. Recommended a filtration system for the cold water line recommended something with a easy accessible sediment cup
We serviced a
MAYTAG DRYER
Model MEDB400VQ0
Near Westminster, MD 21158
Brian R.
Job Details: 09/15/2023
replaced parts ordered. unit now starts and runs and heats. job complete.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Goochland, VA 23063
Kyle A.
Job Details: 09/15/2023
Changed housing and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Orange, VA 22960
Eric F.
Job Details: 09/15/2023
Confirmed cx complaint unit not advancing cycles. Found new valve not actuating properly. Unit will require another valve. Ordering valve.; ordrng 1 W11210463 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near Suffolk, VA 23434
Austin D.
Job Details: 09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Carlisle, PA 17013
Fred G.
Job Details: 09/15/2023
i was able to access unit and replace the control as per previous visit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Berryville, VA 22611
Ezra M.
Job Details: 09/15/2023
"not washing. storing error f4-e3, wash motor failure. verified voltage to wash motor, replaced sump w/ motor, tested, working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Berkeley Springs, WV 25411
Ken M.
Job Details: 09/15/2023
"Customer complaint is that the unit is not cooling properly. Confirmed the compressor and condenser fan are running, compressor is not overheating. Evaporator has not frost pattern. Unit has a sealed system issue. Ordering evaporator, drier, and compressor.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS1
Near Charlottesville, VA 22901
Kyle A.
Job Details: 09/15/2023
Found unit sink backflowing into dishwasher. Raised house above outlet and taped it there. Intructed cx on how to install bracket. Unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Spring Grove, PA 17362
Bernard M.
Job Details: 09/15/2023
"Unstalled suspension. ran test, unit completed test without issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM03
Near Suffolk, VA 23434
Austin D.
Job Details: 09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Norfolk, VA 23505
Lucas R.
Job Details: 09/15/2023
"cx complaint lid wont open, checked unit found 120 vac to latch, latch not unlocking, replaced latch, calibrated, tested, unit working as designed.; ordrng 1 W11307244 (latch lrvs), used 1 W11307244 (LATCH lrvs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 09/15/2023
replaced the parts that were ordered. tested operation. unit is running as designed.