Service History 3 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Ellicott City, MD 21043

Alexander D.

Job Details: 12/05/2023

"replaced basket. releveled unit because cx moved it to another room since last visit. tested unit, no unusual noises or excessive shaking. unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Nottingham, MD 21236

Emmanuel R.

Job Details: 12/05/2023

"Replaced icemaker and tested unit, icemaker cycled and filled with water just fine. Advised allow 24hrs for icemaker to start making ice."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Orange, VA 22960

Eric F.

Job Details: 12/05/2023

"Confirmed cx complaint agitator detached. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Baltimore, MD 21230

Dustin F.

Job Details: 12/05/2023

cx complaint that fridge blacked outcannot confirm cx complaintchecked pantry UI Board and HarnessChecked all DC Circuits in diagnostic modecould not recreate CX ComplaintCX will watch unit to see if the issue comes back and will notify when unit blacksout againcx reported only having issue twice within 1.5 years

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/05/2023

"cx complaint dispenser moving during cycle, checked unit no error codes, verrified unit level, slowed water flow at ball valve, advised cx there is no lock to hold drawer in, but there is a stop to keep drawer from falling out, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Chesterfield, VA 23832

John P.

Job Details: 12/05/2023

CX complaint unit not working checked unit found loose wire connection at cold water valve connector. Tightened connector tested working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near East York, PA 17402

Sal R.

Job Details: 12/05/2023

"CX complaint is that the items in the FC such as icepops, icecream , and some other dessert items are soft and not completly frozen. I did find frozen meats such as chicken and sausage frozen in the FC. Unit is located in a uninsulated grage where temps are not correct for opptimal cooling. I advised CX to read page 5 of the owners manuel. I also discussed best preactice and maintenance for the unit. UNit is opperating as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HW07

Near Ocean City, MD 21842

Frederick R.

Job Details: 12/05/2023

"CX complaint is MW plate keeps popping off. Inspected/tested and found turntable motor working properly. With door closed its hard to tell what is causing this issue. Tried spinning frrehand also. Ordering plate, ring and center support to remedy issue. Cannot reschedule due to part availabilty; ordrng 1 W11291538 (dish) and 1 W11213915 (ring-turn) and 1 W11096343 (support)"

We serviced a

WHIRLPOOL WASHER

Model WTW8240YW0

Near Dover, PA 17315

Bernard M.

Job Details: 12/05/2023

"Replaced pump, ran test cycle and unit completed test without issues. Unit checks good"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDB11

Near Baltimore, MD 21225

Dustin F.

Job Details: 12/05/2023

"CX complaint: unit not coolingInspected unit, confirmed CX complaint. Found Evap fully frozen over. Checked thermistor while encased in ice. thermistor read 57k ohms. then checked heater, heater reads Open. Unit needs new defrost heater and thermistor.; ordrng 1 W11562215 (Defrost Heater) and 1 W11438736 (thermistor)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDE3

Near East York, PA 17402

Sal R.

Job Details: 12/05/2023

CX complaint is that the unti is not washing the upper rack. I found that the unit had a F6E1 error code. I also fou d that the the upper spray arm had buildup blocking hols on the spray arm. I was able to clear holes and started a test cycle. I found at the end of the cycle the upper spray arm did not move. i was able to to verrify that the unit has good incoming water form the supply with a bucket. Unit will need 1 Sump & motor. I quoted CX for the cost of repair. CX informed me that she will buy new. I collected $139.00 for service charges via credit card.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ04

Near Timonium, MD 21093

Shane M.

Job Details: 12/05/2023

"installed mag, found burnt up wires to capacitor. ordering transformer, capacitor & diode.; ordrng 1 W10836753 (trans) and 1 W10850446 (capacitor) and 1 W11256462 (diode)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 12/05/2023

"Replaced clutch , belt and lower cover. recalibrated and ran diag. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Parkville, MD 21234

Emmanuel R.

Job Details: 12/05/2023

"Cs unit only ran one cycle now it just beeps, confirmed complaint. f9e2 drain issue. Water in the over flow. Ran test cycle and it completed it fine, upon futher inspection I found the drain line was routed to a old vent system which can cause a restriction and also no high loop. Drain line is going directly down back to the unit. I rerouted the drain line directly to the sink and installed a high loop. Ran another test cycle, unit is now draining good with no leaks. Advised customer to use the unit as normal , if she still has any other issue call us back out. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Petersburg, VA 23803

John P.

Job Details: 12/05/2023

Installed tub ring bezel dispenser tested working as design

We serviced a

MAYTAG DRYER

Model MGDB835DW4

Near Towson, MD 21286

Shane M.

Job Details: 12/05/2023

installed all parts. unit working properly.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Manassas, VA

Richard B.

Job Details: 12/05/2023

"Dryer not heating . Inspected unit and found tco open. Replaced TCO , tested , Working as designed. recomended CX get vent cleaned before using , Job completed. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Elizabeth City, NC 27909

Branden R.

Job Details: 12/05/2023

cx complaint door not opening properly . tested and found door opening and causing rubbing on gasket . steamed out gasket and tested door now properly opening and closing as designed .

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Lewisberry, PA 17339

Fred G.

Job Details: 12/05/2023

"cx complaint unit didnt cool at all. inspected unit and found unit was unplugged for a week. I found once plugged in and entered diag unit did begin to build a frost pattern. I removed back cover and found a pool of water in drip pan. I tested thermistor when unit was starting to cool and found 10.5kohms. id like to order control and return with thermistor, allowing unit to cool while we wait for the parts. once we come back we can fully diag unit. once part is in please reach out to cx and set up a return visit.; ordrng 1 W11648650 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS1

Near Hertford, NC 27944

Branden R.

Job Details: 12/05/2023

came out and replace parts on unit . tested unit no longer leaking . took plenty of pics

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Williamsburg, VA 23185

Lucas R.

Job Details: 12/05/2023

"cx complaint dishes not clean, checked unit found 10-2 wax motor code, ran diagnostics after running 7-1 motor code appeared, motor just replaced, motor 9.2 ohms from control, 124 vac from control to motor, called techline spoke with steve, checked all connections, advised to replace acu, ordering acu kit per service pointer, also possible bad motor installed. ; ordrng 1 W11629911 (acu) and 1 W11416362 (sump and motor) and 1 cleardoordishwasher (clear door dishwasher)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Edenton, NC 27932

Branden R.

Job Details: 12/05/2023

"cx complaint unit making noise , checeked unit and found blower housing rubbing on blower wheel , was able to bend housing out to allow to wheel to spin without hitting housing . tested and unit is running as designed ."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW09

Near Cumberland, VA 23040

Joseph D.

Job Details: 12/05/2023

Unit with leak or failed compressor running hot 2 amps or in compressor and evap; ordrng 1 W11547313 (Compressor) and 1 W11572047 (Evap)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Elizabeth City, NC 27909

Branden R.

Job Details: 12/05/2023

"cx complaint unit making noise , checked unit and found small flat spot on idler pully . also while testing found blower motor and wheel thumping on side of housing to the blower . tryed to unseat unable too ordering motor and blower wheel . along with repair kit for idler pully repair . belt will need to be replaced also .; ordrng 1 4392067 (repair kit) and 1 W10837240 (idler pully) and 1 W11364931 (motor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ

Near Lewisberry, PA 17339

Fred G.

Job Details: 12/05/2023

i was able to access unit and replace the element and sump as per previous tech. I found unit now checks good. I also advised cx to run a clean cycle.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Columbia, MD 21045

Israel R.

Job Details: 12/05/2023

"cx complained water leaking into RC. inspected unit found .standing water under bottom drawer .pulled unit out an removed the drain hose ,to remove any debree that has collected inside of the tube, found clog in the drain . steamed drain tube from inside and outside .poured water down drain and found water draining correctly .unit is back to normal operation."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Pasadena, MD 21122

Dustin F.

Job Details: 12/05/2023

replaced door on dishwashertested unitunit working as intended

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Finksburg, MD 21048

Brian R.

Job Details: 12/05/2023

complaint is unit still leaks and water is on the floor. this time there was water in drip pan. cleared and dried and tested and checked unit. unit filled and started running. no drip from water line or valve. let unit run awhile and was able to see a drip at left front foot and drip pan was getting water as well and drip hose was dripping. not seeing where water is coming from when unit was out. not a soap issue as running without. will order new sealed and run and test unit again while its pulled out. new home and not lived in yet and rescheduled for 12/12; ordrng 1 W11664713 (Lower Door Seal) and 1 W11483553 (Door Gasket)

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near New Cumberland, PA 17070

Fred G.

Job Details: 12/05/2023

cx complaint unit bangs around when in a spin cycle. inspected unit and found 0 saved error codes. I then ran a test cycle and found when unit was in a spin the spin basket was uneven. unit needs spin basket to correct issue. once cx gets spin basket they will call and set up a retrun visit.; ordrng 1 W11513243 (spin basket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Halethorpe, MD 21227

Alexander D.

Job Details: 12/05/2023

"cx complaint unit not washing. inspected unit and verified complaint. f4e3, f2e1, f7e1. unit is heating. washmotor reads open and control not sending power to it. ordering sump asm and control. call cx to schedule return visit once we have eta on parts; ordrng 1 W11613479 (sump asm) and 1 W11637581 (control)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Lemoyne, PA 17043

Fred G.

Job Details: 12/05/2023

cx complaint bake doesnt light. inspected unit and found cx had to many items in warming drawer. removed some items and found unit lights every time. unit checks good.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, VA 23235

Joseph D.

Job Details: 12/05/2023

Sound unit with open thermal fuse no obstruction inventing is present unit now working design after thermal fuse replacement

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ2

Near East York, PA 17402

Sal R.

Job Details: 12/05/2023

"CX complaint is that the unit i not heating. I found no stired error codes. I found that in the auto test the element is heating. CX has only run her new unit twice, once with out and once with Rinse Aid . I alos found SUD's due to CX hand washing dished before unit was installed. UNit is opperating as designed Advised to run vinagar cycles for suds and to switch to cascade pods . I am ordering 1 console( W11660284)due to cosmetice damaged caused by screw. Once the part is avalible, please have someone for the office call to set a retund date.; ordrng 1 W11660284 (console control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Norfolk, VA 23503

Justin W.

Job Details: 12/05/2023

replaced parts ordered tested unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Ashburn, VA 20148

Daniel J.

Job Details: 12/05/2023

per notes replaced ui vent and lower door seal tested unit didnt leak and no errors

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Culpeper, VA 22701

Tanner B.

Job Details: 12/05/2023

"Replaced IM , unit filled right away .. will start making ice by later today .. Job complete"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Ruckersville, VA 22968

Eric F.

Job Details: 12/05/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS04

Near Huntingtown, MD 20639

Davonte

Job Details: 12/05/2023

cx complined unit stopped making ice . previous tech confirmed cx complaint. installed new IM and fill tube heater. turned power off to reset unit. checked for error codes. didnt have any. advised cx to give it 48-72 hrs so unit can make good solid ice.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ04

Near Fishersville, VA 22939

Danny R.

Job Details: 12/05/2023

unit has a cavity thermostat open and not sending power; ordrng 1 W11661583 (cavity thermostat)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Washington, DC 20037

Leon

Job Details: 12/05/2023

Cx complaint was unit gasket didn't seal confirmed that iss seen the issue was coming from the bottom right side of the gasket I had to Forcefully stuff the gasket into the holding spot after that I tried pulling on the gasket out but it would remove as easily as it did before heated gasket with hair dryer waited and tried to pull on the gasket again same result

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Harrisburg, PA 17110

Fred G.

Job Details: 12/05/2023

i was able to access unit and found RC door was damaged. FC door was good. I found doors dont see to be the issue. cx stated a pool of water was forming on top shelf. I found unit is very unlevel and is leaning forward. when unit is defrosting the water is over flowing the front of the drip pan and leaking down into air tower. I found after front feet were fully adjusted up the unit still wasnt level. unit needs shimmed in the front to correct issue. advised cx in what to do. it is a installation issue.;

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR30IGX00

Near Hampton, VA 23664

Carl A.

Job Details: 12/05/2023

"cx complaint of being unable to replace fliter as fliter stuck in housing,checked unit to confrim that fliter stick in housing and was unable to get fliter out with uses of differnt meothouds ,replaced fliter housing and fliter tested unit works as designed"

We serviced a

KITCHENAID RANGE

Model KCES556HBL00

Near Severn, MD 21144

Israel R.

Job Details: 12/05/2023

Customer complaint that the front front right burner is not heating correctly. Alo the left rear burner. Tested unit and found the right bunrer only works on high and turns off on low. And on high is barely on. The left rear is doing the same thing. The unit has bad switches and elements. Ordering switches and elements.Call customer when parts are available.; ordrng 1 W11259362 (switch-inf) and 1 W11129442 (switch-inf) and 1 W11259508 (elmnt-surf) and 1 W11563195 (Element surface)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Upper Marlboro, MD 20774

David J.

Job Details: 12/05/2023

F0e9 off balance load Cx complaint unit will not spin out clothes. Inspected unit and found 1 error code above. Found unit is plugged into it own outlet with nothing else on it. Cleared code and ran diagnostic cycle. Unit tested valves and they were good. Unit drain and locked the lid and agitated. Shifter clicked and unit started spinning to full rpm and sounded smooth. Inspected under unit. Found no oil and all parts attached properly. Did find some water on the ground that could have caused unit to slide a little. Leveled feet and tested again. Unit is working as intended and displaying to error codes after 2 test. Unit is working as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Dover, PA 17315

Bernard M.

Job Details: 12/05/2023

"Replaced all parts per previous tech, recalibrated and ran test, test completed without issues. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Riviera Beach, MD 21226

Dustin F.

Job Details: 12/05/2023

replaced all partsTested and Calibrated unitunit working as intended

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Gettysburg, PA 17325

Bernard M.

Job Details: 12/05/2023

"Replaced switch, ran test 44 and icemaker harvested, ran test 45 and it filled. Unit checks good"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Camden, NC 27921

Branden R.

Job Details: 12/05/2023

came out and replaced all parts on unit . tested unit is now running as designed .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near East York, PA 17402

Sal R.

Job Details: 12/05/2023

CX complaint is that the unit is making too much ice. I was able to edjucate CX on her new unit and was ablem to instruct on how to turn icemaker on and off. UNit is opperating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Lothian, MD 20711

Shane B.

Job Details: 12/05/2023

"cx complaint is the unit not washing or spinning correctly, making a grinding noise. checked for codes and found F7E5, F2E1. cleared codes and ran service cycle. during spin ony the washplate turned. i inspected under unit. found slider is jammed and worn. also found oil leaking from gearcase. showed cx gearcase is starting to leak. replaced slide with preIDed part and tested again. unit is now spinning properly. cx paid in full for repair. said he would not spend the money for the gearcase.; ordrng 1 WTW8040DW4 (slider VS SB)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS

Near Gainesville, VA 20155

Richard B.

Job Details: 12/05/2023

"CX complant. Fridge not cooling , Inspected unit and found unit on but not running .in diag test tryng to ram compressor unit would not run , Cycled power and started unit again and compressor turned on , Possibal control board issue. Ordering sealed system and control boards RB; ordrng 1 W11578205 (compressor) and 1 W11093037 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Hanover, MD 21076

Israel R.

Job Details: 12/05/2023

Installed new freezer door. Tested unit is back to normal operations.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDB15

Near Glenelg, MD 21737

Justin S.

Job Details: 12/05/2023

there are large icicles hanging from the ice maker(pic) replaced the ice maker and the unit is now good

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ2

Near Charlottesville, VA 22903

Kyle A.

Job Details: 12/05/2023

Replaced and leak checked new tub.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Brandywine, MD 20613

Davonte

Job Details: 12/05/2023

"cx complained unit isnt masking ice or dispensing water, confirmed cx complaint. while inspecting unit i could hea water valve coming on while pressing the dispense button, while pushing the dispense button. water valve kept turning off and on. unit will need ne water valve. will use resvior on return visit if needed; ordrng 1 W11548535 (valve)"

We serviced a

IKEA RANGE

Model IGS900DS05

Near Parkville, MD 21234

Shane M.

Job Details: 12/05/2023

"cx complaint the unit keeps popping breaker. pulled unit out, pulled all wires off control. everything but red wire connector. determind open relay on board. ordering board.; ordrng 1 W10879747 (control board)"

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW0

Near Washington, DC 20009

Leon

Job Details: 12/05/2023

"Client complaint was. There was a lot of water left in the dispenser. After using the bleach, confirm the issue. Explain to client that it will always have a little bit of water inside the bleach dispenser After a load is done, ran a quick die test and all the die deluded directly from the dispenser, an a still had water in the dispenser"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 12/05/2023

"Apllied mastic on the condensor line coming off of compressor, minimized noise. Job complete"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Chesapeake, VA 23320

Justin W.

Job Details: 12/05/2023

"cx complaint squeeling unit. checked unit to find rollers also bad. replaced from v/s. tested unit working as designed; ordrng 1 4392067 (dryer repair kit jw vs), used 1 4392067 (DRYER REPAIR jw vs) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Pasadena, MD 21122

Israel R.

Job Details: 12/05/2023

Customer complaint unit Ui is only displaying whirlpool logo and then shuts off. I tested the unit and found the unit is not booting up the unit needs a UI. Corrupted data in UI or shorting. The unit needs new UI. Collected in full.; ordrng 1 W11297709 (console 401.50)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ07

Near Brambleton, VA 20148

Daniel J.

Job Details: 12/05/2023

fridge nolonger cooling while on site start device clicked on whine from compressor than off test 2 compressor click and same issuse sugguesting compressor covered by entitlements parts and labor compressor sp order paid service call fee by cc; ordrng 1 W11557425 (compressor) and 1 W11504416 (Tube Coupler) and 1 W11504431 (Refrigerator Coupler) and 1 W11506621 (Lokring Couple) and 1 W11506635 (Access Valve Coupler)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Frederick, MD 21701

Justin S.

Job Details: 12/05/2023

the unit is not locking the lid. found the lid lock is open. replaced the lock with vs and retested. the uni ti snow filling draining agitating and spinning in diagnositcs. the unit is now good; ordrng 1 W11670519 (lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Ellicott City, MD 21043

Alexander D.

Job Details: 12/05/2023

cx complaint fz cooling good but rc is not. inspected unit and verified complaint. unit unplugged upon arrival. found big puddle of water in fz and top shelf of rc. air ducts must have been iced over from drain issue ive seen several times on this model. found drain wasnt clogged but must have been iced over because heater wasnt clipped into drip tray properly so its not close enough to drain to prevent it from icing over. adjusted heater unit draining good at this time. advised cx to monitor and call back if issues persist;

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Palmyra, PA 17078

Cody H.

Job Details: 12/05/2023

"CX complains unit is not drying cloths. CX is without warranty, quoted cx for service fee to which cx agreed. found unit duct is blocked from wall back, when disconnected unit is not blocked. CX will need ducts cleaned. CX paid service fee with card. no further work needed. cx email confirmed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Charlottesville, VA 22903

Kyle A.

Job Details: 12/05/2023

Replaced part and unit is now as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, VA 22031

Christian C.

Job Details: 12/05/2023

Cx complaint unit does not dispense ice. Inspected unit whenever paddle is depressed ice door opens but no sound from auger motor. Tested only getting 44VAC to auger.; ordrng 1 W11533213 (control kit)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 12/05/2023

CX Concernt he unit not drying / condensation in dryer .. found cycling thermostat loose.. tested unit.. unit now drying .. also possibly could of been vent issue

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Knoxville, MD 21758

Ricky E.

Job Details: 12/05/2023

"the customer stated that the unit will not operate. verified issue and fnd water hazard error. fnd cold valve seeping. also the customer stated that the unit will not spin. the unit at a prior service showd a out of balance error, but no errors stored for that currently.. unit will need the control, motor, shifter, belt and pully. a service pointer shows potential thermal error with the unit that will not allow it to spin... need parts...; ordrng 1 w11556725 (control) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 w11481722 (shifter)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Crownsville, MD 21032

Eric W.

Job Details: 12/05/2023

installed new timer and knob tested unit

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Perry Hall, MD 21128

Neil H.

Job Details: 12/05/2023

cx complaint unit not starting found frayed strike replaced recalb washer unit tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Union Bridge, MD 21791

Ricardo S.

Job Details: 12/05/2023

"Cx complains that the ice mkaer leaks, inspected unit, the shut off arm gets stuck with the ice bucket.. ran test#120 and ice maker fail test 2 times 6f and e1 lost position.. fill tube and valve cks ok, order ice maker assy; ordrng 1 w11557001 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21218

Emmanuel R.

Job Details: 12/05/2023

"Replaced water valve and installed check valve, unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Maryland City, MD 20724

Israel R.

Job Details: 12/05/2023

Customer complaint unit stoppers keep falling off. I found the stopper off i tried to put it back together and one of the soppers stayed on and the other looked like it was on but as soos as i open the door it fell off. I found the rail is not grabing the stopper correctly and when the rack hits it it falls off because is not grabbing good. And then when i was closing the other side ffell. Both rails need to be replace with noe stoppers. Ordering middle track stoppers and rails. Not in stock call customer when part is available.; ordrng 2 WP8565925 (stop)s and 2 WP3385089 (dishwasher track)s and 2 WPW10508950 (front stops)s

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Baltimore, MD 21211

Emmanuel R.

Job Details: 12/05/2023

"Replaced Ui and tested unit , unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Ashland, VA 23005

Thomas B.

Job Details: 12/05/2023

Removed and replaced drier and coupler tested and inspected for proper use unit now functions normally filled with R600a

We serviced a

KITCHENAID REFRIGERATOR

Model KBRS19KTMS0

Near Washington, DC 20015

Sherwood

Job Details: 12/05/2023

cx complaint rc not cooling. arrived and confirmed found evap frosted over. ran a force defrost and o.l when reading defrost thermostat. also heater looks warped after clearing ice from evap. advised cx to have unit off for 24hr before repair.; ordrng 1 WP12729127 (heater) and 1 W11260592 (harness)

We serviced a

JENNAIR RANGE

Model JGRP548HL00

Near Mineral, VA 23117

Thomas B.

Job Details: 12/05/2023

Removed and replaced the control main and the expansion board tested unit now functions normally verified both ovens made it up to 350 degrees F.

We serviced a

KITCHENAID ICE MAKER

Model KUIC15PRTS0

Near Washington, DC 20016

Sherwood

Job Details: 12/05/2023

cx complaint not making ice. arrived and found i needed the water pan and not the reservoir pump and also found blk wire to sensor pull out of connection. ordering sensor and water pan. cx paid remainding balance.; ordrng 1 WP2324334 (pan water) and 1 wpw10548509 (sensor)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/05/2023

"cx complaint loud noise, checked unit, no codes, found oil from bearing in gearcase, also found rub marks on drip pan, legs extended, found weak LF suspension, advised cx office would contact to schedule.; ordrng 1 W11130362 (suspension) and 1 W10752283 (washplate) and 1 W11454734 (gearcase) and 1 W10721967 (cam) and 1 W11239857 (belt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Millsboro, DE 19966

Frederick R.

Job Details: 12/05/2023

"CX complaint is no cool. Inspected/tested and found unit has 2 issues. LED lights and temps. Unit needs new compressor and RC evap. Entitlements cover parts for 10 yrs. Spoke to Barbie at WPTC. Cannot verify POP and will not adjust goods issue date. Ordering compressor, RC evap, 3way valve, drier and coupler. 3 ct SS job. Unit is a 2017 model bought in 202 and CX does not have receipt. Cherged CX $139 for SC and will owe $700 in labor on return vist. Cannot reschedule at this time; ordrng 1 W11492867 (RC evaporator) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 2 W11506635 (coupler)s and 1 W11429989 (3way valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Strasburg, VA 22657

Ezra M.

Job Details: 12/05/2023

"dispenser dripping occassionally, found end of dispenser tube touching positioning clip allowing unit to drip intermittently. repositioned clip and tube."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Newport News, VA 23608

Lucas R.

Job Details: 12/05/2023

"cx complaint fc not making ice, checked unit, fc emptied upon arrival, ff ice bin full, block of ice in fc bin, found small cube of ice blocking water chute, removed cleared ice from bin, tested, unit working as designed."

We serviced a

KITCHENAID RANGE

Model KFGD500EBS00

Near Lovettsville, VA 20180

Ricky E.

Job Details: 12/05/2023

"customer stated that when the bottom oven is working, the upper oven will not. and when the unit gets hot the unit will not heat again. unit needs the control, sensor and valve; ordrng 1 W10877013 (cntrl-elec) and 1 WPW10546238 (valve-gas) and 2 wp7430p04460 (temp sensor)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Chesapeake, VA 23323

Zachery R.

Job Details: 12/05/2023

"cx complaint unit not completing cycles, checked unit, unit displaying f10e2 vent wax motor, f9e2drain fault, and f8e4 overfill fault, ran test cycle, noticed motor wasnt pumping efficiently. checked motor, motor reading out of range, also noticed alot of suds after test cycle, advised cx to try cap full of veg oil to get rid of suds then run a cycle with no soap. ordering parts needed to complete repair.; ordrng 1 W11416362 (sump&pump) and 1 W11412291 (drain pump) and 1 W11649995 (vent wax motor)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Virginia Beach, VA 23452

Zachery R.

Job Details: 12/05/2023

"cx complaint door has no tension. checked unit, verified issue, come to find left hinge not seated properly. reseated hinge, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Bowie, MD 20721

Shawn D.

Job Details: 12/05/2023

"cx complaint unit is not filling with water. inspected unit then checked for errors and had f8e1 f7e0 f2e1so cleared codes ran test 51 and unit fills fine, door locks and all function work but when spinning and shifting unit does not sound right. spun tub by hand and bearing is getting loud. tilted unit back removed rotor and motor to find slider magnet slide down causing unit not to start a cycle. i infomred cx we could only do the slider but bearing is on last leg. gave cx quote for full repair and he paid for service by check wants to look into a new washer; ordrng 1 W10734521 (slider19.95) and 1 W10754161 (rotor CBE) and 1 W10754158 (motor CBE) and 1 W11393685 (gearcase 263.77)"

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Washington, DC 20009

Leon

Job Details: 12/05/2023

Complaint was unit was not sensing when the clothes were done. Drying confirmed the issue Is tested the moisture center and It was reading o lOrdering new moisture sensor also ordering an air flow device just to confirm that The events are completely Clear; ordrng 1 W10816105 (Sensor) and 1 Airflowmeter (Air flow meter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Westminster, MD 21158

Brian R.

Job Details: 12/05/2023

came out and replaced the UI and reset and checked over unit. calibrated watr and temps set correct and now unit checks. job complete.

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Round Hill, VA 20141

Ricky E.

Job Details: 12/05/2023

"installed part and verified operation, no leaks, unit cks ok"

We serviced a

JENNAIR DISHWASHER

Model JDTSS245GX0

Near Washington, DC 20016

Sherwood

Job Details: 12/05/2023

cx complaint dw door falling opening. arrived installed door cable dw door is now opening and closing as designed. repair complete

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Virginia Beach, VA 23451

Carl A.

Job Details: 12/05/2023

"cx complaint of unit leaking water and sqeeking while washing,checked unit to find the following error code F0E2,checked unit to find the sqeeking coming from shocks and service pointer, was unable to duplicated unit leaking water at this time ordering parts needed for repairs 2 techs as needed as units are stacked, ordrng 4 W11094464 (dampers)s"

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW0

Near Virginia Beach, VA 23452

Zachery R.

Job Details: 12/05/2023

"cx complain tunit acting sporadic, checked unit, unit displaying f7e0, f2e1. verified acu has 121vac supplied and is sending 5vdc to console, ran key test, start/pause button sticking. quoted cx for repair. cx unsure for repair. collected $139 service fee."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lancaster, PA 17601

Justin L.

Job Details: 12/05/2023

Cx states unit stopped dispensing ice. Was able to access unit and verify complaint. Removed auger motor and found connection not tight due to excessive styrofoam. Cleared and secured. Tested good no further work needed

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Woodbine, MD 21797

Justin S.

Job Details: 12/05/2023

"cxc says the unit is not locking the lid. found the stick is not aligning witht he lock. replaced the strike with vs and retested. the unit is now working good. the unit is now good; ordrng 1 W11457841 (strike(js vs)), used 1 W11457841 (STRIKE(js vs)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Virginia Beach, VA 23464

Justin W.

Job Details: 12/05/2023

replaced freezer door. tested unit working as designed

We serviced a

KITCHENAID RANGE

Model KFGG500ESS3

Near Millville, DE 19967

Frederick R.

Job Details: 12/05/2023

"Replaced burner tube per prior diagosis. tested unit and same issue. Unit shuits off around260deg. Got it up to 30-5 and checked temp senson(1.5k ohms). Spoke to Drew at WPTL. Went over everything with wiring, votages etc. Found unit was hooked to same breaker as microwave. Unplugged MW and range heated to 350, 375 and 400deg with zero issues. CX needs to have builder put those two appliances on dedicated breaker. Unit is wporking properly. Job is coomplete"

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Virginia Beach, VA 23451

Carl A.

Job Details: 12/05/2023

"cxcomplaint of unit staying warm even when off,checkedu nit to find no error codes at this time ,checked power supply checked good,tested unit in the off postion to find power not coming to any componet in the off position ,after unit was on for a little while the relays would still click indicating that ther is as sicky relay on board ordering parts needed for repairs; ordrng 1 W11548762 (CNTRL-ELEC)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Chantilly, VA 20152

Richard B.

Job Details: 12/05/2023

"CX complant. Fridge icing up again. Inspected unit and found evap totaly iced over not allowing air to flow. Found in test 38 defrost was in the off position. Switched defrost to long defrost. Removed all evap ice , CCycled power , Unit is cooling again. Job completed. RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Currituck, NC 27929

Branden R.

Job Details: 12/05/2023

came out and replace all parts on unit needed for repair . tested and unit is now running as designed .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Dover, DE 19901

Taylor F.

Job Details: 12/05/2023

"Cx complaint is unit not cooling. Arrived at store and found unit plugged in. Unit had been plugged in for about 8hrs prior to visit. Cx advised unit had been keeping food frozen but ice cream was completely melted and food spoiling in RC. Temps on arrival (empty unit) were 52 in RC and 24 in the FC. Evap had what i consider heavy frost but only on the top two rows of the evap. Compressor was warm but not hot to the touch and condensor temps were almost identical incoming and oncoming on the condensor. Amp draw was 0.66amps. Unit appears to be low on refrigerant even though it was only plugged in for 8 hrs, the unit has indications of being low on charge. Ordering compressor, evap dye drier and coupler. Cannot reschedule at this time. 3CT SEALED STSTEM; ordrng 1 W11625643 (evap) and 1 W11656989 (compressor) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"

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