We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Andrew H.
Job Details: 07/21/2022
Found sound coming from coming. Compressor is very loud. Ordering compressor. Sealed system tech only. 2 count job ; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFD2560HES
Near Parkville, MD 21234
Neil H.
Job Details: 07/21/2022
cx complaint r warmed up foud the mullion sweatingfrom the icemaker never shutting off and the ice collected uder the fc door door not closing allowing air into unit then causing higher temp issue removed cubes and door closing good now.
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS01
Near Newark, DE 19713
Alexander W.
Job Details: 07/21/2022
Cx stated unit not heating inspected tested but cannot verify cx complaint instructed cx on how to use the unit. Unit is working as designed job is complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Yorktown, VA 23692
Lucas R.
Job Details: 07/21/2022
"cx complaint door denteed, verrified dents, recieved email from ferguson verrifying 30 day cosmetic, advised cx to contact office upon delivery.; ordrng 1 W11435329 (door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dover, PA 17315
Bernard M.
Job Details: 07/21/2022
"Cx complaint unit doesn't dispense ice. Attempted to dispense from door and the auger motor didn't activate. Water dispensed and separator opens. Accessed and replaced motor using pre-id parts, placed bin full of ice in door and crushed and cubed ice both dispensed. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS00
Near Falls Church, VA 22043
Christian C.
Job Details: 07/21/2022
Cx complaint they cannot remove filter. Inspected unit they had removed the filter cap and cant remove the filter. Removed old filter and installed new filter cx had and instructed them how to replace filter cap. Advised cx how to replace filter and how to reset filter led. Built in ref 2 year warranty.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near North Potomac, MD 20878
Julian H.
Job Details: 07/21/2022
CX complaint about unit getting unbalanced @ end of the cycle & not rinsing softener put unit on test mode and found error F8E1 restricted water tested unit on component activation and softener not working valve not bringing water in grinding noise from gearcase and suspension not balanced CX DONT WANT TO CONTINUE WITH REPAIR; ordrng 1 W11165546 (valve) and 1 2COUNTS (GEARCASE REPLACEMENT) and 1 W11393685 (gearcase)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Springfield, VA 22151
Christian C.
Job Details: 07/21/2022
Cx compliant unit console does not work. Inspected unit was flashing F6E1 user interface no response from acu error. No buttons on user interface are responding and some leds are lit when not used. Power cycled unit. Issue still persists. Installed ui board. Tested unit no errors. Unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Sykesville, MD 21784
Eric W.
Job Details: 07/21/2022
installed coupler dryer and ff evap filled uit checked for leaks none found
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Stafford, VA 22554
Tanner B.
Job Details: 07/21/2022
"Installed new gearcase , motor , clutch and shifter.. Ran unit through diagnostic cycle and verified operation .. No errors/ no leaks .. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Virginia Beach, VA 23453
Zachery R.
Job Details: 07/21/2022
"cx complaint previous tech knocked closing pin off track, spoke with carleigh, advised i will be back in the area on mionday to reschedule job for monday 7/25/22. ZR ONLY; schdld next appmnt for 7/25 MON !"
We serviced a
KITCHENAID REFRIGERATOR
Model KSF22C4CYY01
Near Woodbridge, VA 22193
Robert W.
Job Details: 07/21/2022
"CX complaint is ice and water in lower FC. Inspected unit and found the the drain clogged, steamed drain and pulled unit out and found the drain tube clogged cleared drain and unit is working properly."
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX305ESS2
Near Virginia Beach, VA 23451
Zachery R.
Job Details: 07/21/2022
"cx complaint unit not working efficiently. checked unit, ran auto test cycle, unit would not activate reservoir drain pump, ran manual test mode, drain pump has 12.93vac but is not activating, drain is humming but not operating, W11542868 drain $76.1. quoted cx, cx paid in full. returning with inlet valve for backup. check in bag; ordrng 1 W11542868 (drainpump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Stafford, VA 22556
Robert W.
Job Details: 07/21/2022
CX Complaint is door is making a clicking noise when closed. Inspected unit and found the FC door clicking when closed pulled lower panel and adjusted door unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Virginia Beach, VA 23451
Zachery R.
Job Details: 07/21/2022
"upon arrival called office, office stated cx cancelled via robo call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/21/2022
installed new freezer harness per techline recommendation. job complete.
We serviced a
KITCHENAID FREEZER
Model KBFO42FTX04
Near Washington, DC 20008
Ricardo S.
Job Details: 07/21/2022
"the client complains about a ice around the drain, inspected the unit and that little of ice around the drain is normal.. water draining on .. nothing wrong with the new drain hose"
We serviced a
WHIRLPOOL RANGE
Model KSEG950ESS2
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/21/2022
"arrived and went over out of warranty pricing and confirmed cancel key is unresponsive, cx declined service and is calling WP in hopes of getting a concession since the unit is only two months out of warranty. if sent back unit will need console w10915815"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Haymarket, VA 20169
Ezra M.
Job Details: 07/21/2022
"multiple dents on left side of cabinet, creasing top and bottom edges. unit will need new cabinet. within 30 days of purchase, ordering cabinet; ordrng 1 W10677265 (cabinet) and 1 2ndtech (2nd tech)"
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/21/2022
"cx complaint unit making high pitched squealing nois in high spin, installed new gearcase 524.60 total collected by cc. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ00
Near Westminster, MD 21157
Brian R.
Job Details: 07/21/2022
cx complaint is no water out door or no ice after power went out and then back on. they had a leak in old line and replaced. new line had water coming to unit. tried switching valve and housing and not it so put old parts back on. looked more into it and found bad hose union where water feed line meets unit intake line. had some old fitting on van i was able to match and replace. units O-O-W and will charge for service and labor.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/21/2022
"cx complaint unit is making a loud bang when the water shuts off, found the plumbing is shaking on the hot side when the valve on the unit closes, explained to cx the valve closes by water pressure and theres nothing i can do with the unit as the issue is in her plumbing. unit tests good, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Andrew H.
Job Details: 07/21/2022
Cx complaint is the unit is not cooling. I found compressor is locked up. I can hear the compressor buzzing and the start device clicking. Unit will need new compressor. Sealed system tech only. 2 count job ; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/21/2022
installed new sump assembly and unit tests good. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Andrew H.
Job Details: 07/21/2022
Unit is not cooling. Inspected unit and found compressor is locked up. Unit will need new compressor. Sealed system tech only. 2 count job. ; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Westminster, MD 21158
Brian R.
Job Details: 07/21/2022
cx complaint is ice is melting and coming out door and ice bin is melted together on the bottom. checked unit to find ice door not shutting all the way and has air leak in the flap. replaced ice door and tested again and unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Smithfield, VA 23430
Anthony D.
Job Details: 07/21/2022
cx complaint unit not dispensing ice checked unit found auger shaft bound up by ice shavings cleared ice shavings from ice bin tested unit working as designed advised cx if using crushed ice to run 5-6 whole cubes afterwards to clear shavings also advised cx to rinse out ice bin once a month to help prevent issue from happening again
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Pikesville, MD 21208
Keith H.
Job Details: 07/21/2022
cx complaint is unit making knocking sound. heard the sound coming from freezer took freezer apart inpsected evap and fan. took blade off fan and disconnected fan still heard noise and then it stopped i put freezer back together and still no noise. waited a few minutes for nosie to return and still nothing told cx to keep an eye on it
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Greenville, NC 27858
Ronnie B.
Job Details: 07/21/2022
"removed and replaced suspension, splutch and belt, calibrated, tested, unit works as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/21/2022
cx complaint is water buildup and unit not as cool inspected unit and found temps reading at 40-42 degrees in rc. condesation coming down back wall of rc from evap. compressor is burning hot ss tech needed built-in unit 3 count job; ordrng 1 W11553229 (evap) and 1 W11429989 (valve) and 1 W10704381 (drier-tube) and 1 WPW10143759 (dryer) and 1 W10832994 (compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8989SHZ0
Near Centreville, VA 20120
Demonte S.
Job Details: 07/21/2022
Inspected the unit. Found that the cx is saying that the Dishwasher Door will not close. I then took the Striker off of the Tub. Put striker into the Latch. Striker locked into the Latch. Checked the Door Hinges to the unit. Found Hinges are going past the 90 Degree mark. Unit will need the Door Hinges. Left Door Hinge = WP8534854 & Right Door Hinge = WP8534853. Cx paid for the Service Call Only by Check. Check is in the Blue money bag. If the cx calls back order these parts. Don't go without parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Randallstown, MD 21133
Keith H.
Job Details: 07/21/2022
cx has extended coverage with store but she wasnt told it was limited. still i diagnsoed unit not cooling properly. and compressor checks good and evap has good frost all i found was a clogged drain cx paid 120 for service
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 07/21/2022
"cx complaint unit is making a squeeling sound during spin cycle, also clothes tangled after each cycle, cx provided pics and videos of issues. checked unit, unit displaying f0e4, verified water supply lines were crossed, corrected issue, also washer and dryer are both plugged into the same surge protector, advised cx to contact electrician. calibrated and tested. while testing house drain almost flowed over so i unplugged unit before it drain out onto floor. advised cx to contact plumber. no faults after test cycle, unit working as designed. advised cx to prevent clothes from getting tangled, they should spread load out and have like fabrics. cx agreed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Brunswick, MD 21716
Ricky E.
Job Details: 07/21/2022
"installed part and verified operation, unit cks ok..."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Suffolk, VA 23435
Anthony D.
Job Details: 07/21/2022
cx complaint not spinning during cycle put into test mode found F8E1 long fill code ran automatic test cycle drum spun in test and cold water vavle trickled water out indicating bad water valve quoted cx $120.00 service call $110.00 labor $125.69 parts $15.00 shipping $7.54 tax totaling $378.23 cx agreed paid $268.23 owes $110.00 for labor on return visit; ordrng 1 W11168740 (cold valve)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Lanham, MD 20706
Andrew H.
Job Details: 07/21/2022
"Replaced cooktop, bezels and right rear burner. Tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Norfolk, VA 23505
Anthony D.
Job Details: 07/21/2022
cx complaint unit not cooling FC temp at 34 degrees RC temp at 66degrees found evap covered in ice and thermistor reading 9kohms in ice replaced thermistor and thawed evap with steamer unit working as designed aslo advised cx to allow 24- 48 hrs for unit to cool back down and to not block vents
We serviced a
WHIRLPOOL WASHER
Model WFW90HEFW0
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/21/2022
"CX complaint door locked.Confirmed complaint, locked door and indicator light blinking. Ran test mode, the door unlocked, found F5E2 and F2E3 errors. Unable to clear errors. Quoted repair $358.23 with $110 labor for door lock WPW10443885 replacement. I explained to the cx that this replacement may not fix the issue and we need to replace the UI too. Cx wants to run a quick cycle and the washer started and worked, She decided to wait on the repair. Collected $120"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Norfolk, VA 23505
Anthony D.
Job Details: 07/21/2022
"cx complaint unit will not start cycle checked unit randiagnostics mode had codes f5e1door switch stuck open f4e3 wash motor not running f7e1not heating checked wash motor ohmed at 22ohms indicating bad wash mot also heating element read open also noticed top rack adjuster was was damaged not allowing rack to sit level ordering element, sump assembly control adjuster and slide stop to complete repair; ordrng 1 W10712395 (adjuster) and 1 WPW10508950 (rail stop) and 1 W11085683 (sump assembly) and 1 W10518394 (heating element) and 1 W11305308 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Woodbridge, VA 22192
Demonte S.
Job Details: 07/21/2022
Installed the L.e.d. Lights. Tested the unit. Unit is working as Designed. (Special project #: S191AQ Parts & Labor.) Cx is also stating a condensation issue with the refrigerator but don't want to pay anything. Only advised that I put it in my notes and they will call KitchenAid.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW3
Near Portsmouth, VA 23704
Anthony D.
Job Details: 07/21/2022
cx complaint unit making loud squeaking sound checked unit found four rollers not spinning freely and idler not spinning replaced rollers and idler tested unit working as designed
We serviced a
JENN-AIR RANGE
Model JJW3830DS01
Near Baltimore, MD 21202
Shane M.
Job Details: 07/21/2022
installed new console. unit working properly.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Vienna, VA 22180
Jason A.
Job Details: 07/21/2022
CX complaint DW controls & console erratic & non-responsive. Replace control & console. Ran test wash. Buttons are more responsive. Start NORMAL wash cycle & unit is advancing to open dispenser > JJ
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Hampstead, MD 21074
Brian R.
Job Details: 07/21/2022
kids answered door and said parents not home and they will reschedule.; saved tckt
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 07/21/2022
"Cx complaint, lower right corner of the cabinet bowed out, insulation is exposed, pics on SD. Called Whirlpool tech line and spoke with Clif to document findings. Per tech line, unit is non repairable, cx will be called in reference to the unit, cx agreed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near New Bern, NC 28560
Ronnie B.
Job Details: 07/21/2022
cx complaoint of unit not cooling rc is at 62 and fc is at 50. checked compressor and is pulling only .35 amps indicating alomost 0 charge in unit. Found a leak at evap and filter/dryer. Ordering compressor due to running with no charge and is overheating.; ordrng 1 W11504423 (lock ring) and 1 W11550396 (evap) and 1 W11504415 (lockring) and 1 W11109499 (drier-tube) and 1 W11504445 (lock ring) and 1 W11504447 (lock ring) and 1 W11547313 (compressor) and 1 W11504416 (lock ring) and 1 W11504431 (lock ring) and 1 W11506621 (lock ring) and 1 W11506635 (coupler)
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Richmond, VA 23229
Jerod R.
Job Details: 07/21/2022
"tested unit found unti was out of track , realigned and tested unit is now fully functional"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Mineral, VA 23117
Eric F.
Job Details: 07/21/2022
"Confirmed cx complaint unit caught in drain loop. Found unit drip tray and float switch damaged. Ordering parts, rescheduling for monday 7/25. Please keep job on at same time with same CX as other dishwasher job.; ordrng 1 W11545764 (Float Switch) and 1 W11550169 (Drip Tray)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/21/2022
no show; saved tckt
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Richmond, VA 23220
Chris B.
Job Details: 07/21/2022
cx complaint unit states error and becomes unresponsive inspected unit apon arrival unit is working as desighned found vent clogged and unable to breath at all cleared obstruction tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAW00
Near Richmond, VA 23220
Chris B.
Job Details: 07/21/2022
cx complaint ice bin will not go back into door inspecetd unit confirmed cx complaint found ice bin shaft not seated in motor all the way seated rod tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Richmond, VA 23227
Chris B.
Job Details: 07/21/2022
replaced water valve tested unit working as desighned if cx calls back unit will need icemaker
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Haymarket, VA 20169
Ezra M.
Job Details: 07/21/2022
"replaced rails and magnets, drawer staying closed."
We serviced a
MAYTAG FREEZER
Model MRT118FFFZ06
Near Suffolk, VA 23434
Austin D.
Job Details: 07/21/2022
repalced both gaskets. advised cx to let us know if issue is resolved. if issue is not resolved we will need to order new doors due to the grooves being warped and not holding on to the gasket. seems good to go tho so we will wait for a callback before ordering doors. unit is running as designed.
We serviced a
MAYTAG MICROWAVE
Model MMV4205FZ3
Near Dunkirk, MD 20754
Robert A.
Job Details: 07/21/2022
"Cx complaint that the unit is not heating and the under light constantly stays on. I inspected the unit to confirm the complaint. I found the unit is heating as designed. I first put a damp paper towel in for 30 seconds and it heated fine. I did the paper towel a second time for 30 seconds again, it worked perfect. I then put in a cup of water in a coffee mug and it heated again. The unit is working as designed. The cx does not want to fix the under light issue. I collected the service call by CC."
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Middle River, MD 21220
Neil H.
Job Details: 07/21/2022
cx ccomplaint unit not filling found the control only sending 14vac replaced control and now the valve filling water into unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Brandywine, MD 20613
Robert A.
Job Details: 07/21/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Henrico, VA 23238
Jerod R.
Job Details: 07/21/2022
"tested unit found unit had shorted ignitor and control , replaced both and tested unit is now fully functiomnal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM00
Near New Bern, NC 28562
Ronnie B.
Job Details: 07/21/2022
"cx complaint of alarm keeps going off. Checked temps and are as follows top, mid, bottom, 39, 40 , 41. thermistor is reading 5800 ohms at 39 degrees and is out of range. Control not wanting to enter defrost and found restriction in filter dryer. Removed and replaced control and thermistor, recovered refrigerant, removed and replaced dryer, pulled 30hg of vac and no leaks found during leak down. Charged with 4.8 oz of 134a, low side 1 psi and amp draw 1.08. Unit is working as designed, advised cx to monitor unit next 48 hours."
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS00
Near Charlottesville, VA 22903
Kyle A.
Job Details: 07/21/2022
"Cx complaint of poor cooling in freezer of unit not making ice. Did confirm units fc thermistor is reading 6.5k at 17f. And icemaker is reading off by 5k ohms. Also found deli ui harness burnt and corrosion on board. Will need to return with icemaker, thermistor, deli drawer and ui. ; ordrng 1 W10815669 (Left stainless pantry door) and 1 WPW10769076 (Pantry ui) and 1 W10316760 (Thermistor)"
We serviced a
MAYTAG WASHER
Model MED5630HC2
Near Staunton, VA 24401
Kyle A.
Job Details: 07/21/2022
Cx complaint of unit not spinning. Did confirm side and top of unit are crushed and are restricting drum from spinning. Ordering side panel and lid.; ordrng 1 WPW10460919 (Top) and 1 W11315726 (Side panel)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Kinston, NC 28504
Ronnie B.
Job Details: 07/21/2022
"cx complaint of loud vibrational noises from unit. Checked unit and found front left bolt to compressor loose, heat loop through drip pan vibrating. Secured front left compressor bolt and used grommets to elimintae vibrations on heat loop. Also installed permagum under drip pan as it was vibrating against bottom of cabinet. Tested unit and pushed on lines and no more vibration noise comming from unit, working as designed. Unit is garage and advised cx of ambient temp rating for unit."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Staunton, VA 24401
Kyle A.
Job Details: 07/21/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Monkton, MD 21111
Brian R.
Job Details: 07/21/2022
cx complaint is unit and not heating and drying like it should. says element has been replaced and still the same. found codes 7-1 tested and checked unit/ found 1 of the plugs lose on control and not in all the way. ran through tests and had heater on. unit checks and runs as it should as of now. advised cx if issue comes back then we will replace control as heater is working.
We serviced a
WHIRLPOOL DRYER
Model WED6600VW0
Near Upperco, MD 21155
Brian R.
Job Details: 07/21/2022
cx complaint is a squeaking sound when unit runs. says it does it bad at start then goes away and then comes and goes at times. tested and checked unit to find noise from idler. went to replace with pre id but part has a screw in bag and not idler. will need to order part. units way O-O-W and cx knows. cx wanted to pay in full and scheduled for 7/25/22 for any time.; ordrng 1 8547174V (Idler 27.98)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 07/21/2022
"Replaced parts per previous tech, restored power abd ran normal cycle, unit spun and heated as designed. Unit checks good"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hopewell, VA 23860
John P.
Job Details: 07/21/2022
Replaced motor and belt
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Reisterstown, MD 21136
Brian R.
Job Details: 07/21/2022
replaced all parts ordered but temp sensors wernt and needed. tested unit and lower would not heat. will order sensors and pull unit to see why units not heating on the lower.; ordrng 2 W10859573 (Temperature Sensor)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21230
Milton J.
Job Details: 07/21/2022
CX complaint unit not cooling. Inspected and found evap froze over. Evap fan running. Energized element in service and was recieving 116vac. Element ohmed out at 125ohms. Heated and started thawing ice. Ohmed evap thermistor and was 3.5k which was high in temp for evap frozen over. Thawed evap. Ordering new Evap Thermistor. -MJrob; ordrng 1 WPW10384183 (Evap Thermistor)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Baltimore, MD 21231
Milton J.
Job Details: 07/21/2022
"CX complaint oven not heating. Inspected and founde gas valve safety switch turned off. However, preheated oven and probed 450 degrees when control said preheated to 350. Imediately pull resistance off the sensor and was 1800 which was acurate for what I probed. Installed new Control and repreheated. Temps no accurate. Unit now functioning properly. -MJrob"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gloucester, VA 23061
Justin W.
Job Details: 07/21/2022
cx complaint unit not cooling properly and leds not working properly. checked unit to find temperatures at 50 degrees rc and 14.6 fc. found W11092686 Rev. G applies perfectly to cx scenario. checked unit to find top left front led out. ordering led to repair and service kit for cooling/frost issue. no frost in freezer. door switches are working properly. deli harness checked good. notified cx upon return visit to have everything cleared out of freezer and 2 drawers. cx agreed; ordrng 1 W11457241 (evap kit for service pointer) and 2 W11462342 (led)s
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Richmond, VA 23226
Chris B.
Job Details: 07/21/2022
cx complaint unit will not fill with water inspected unit found f8e1 long fill replaced valve tested unit still has poor pressure at hot water line advised apt office of issue
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Bristow, VA 20136
Ezra M.
Job Details: 07/21/2022
"installed updated heating element, verified unit not storing any errors, ran test cycle, working properly."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Boyce, VA 22620
Daniel J.
Job Details: 07/21/2022
not cleaning or finishing cycle inspeacted bottom of gearcase found acutuator not in place of cam plastic housing removed installed metal housing actuator calibrated and ran diag unit completed no errors washplate moving freely during wash cycle
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near Odenton, MD 21113
Alexander D.
Job Details: 07/21/2022
"replaced control, control panel and both interlock asm. tested unit several times, light comes on everytime i open door and unit heats good. hood fan turns off everytime. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Fredericksburg, VA 22408
Thomas B.
Job Details: 07/21/2022
Cx complaint unit is not working properly inspected unit found water valve leaking removed and replaced the water housing and tested unit now functions normally qouted 462.40; ordrng 1 W10861510 (console)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Harrisburg, PA 17109
Fred G.
Job Details: 07/21/2022
cx complaint unit is leaving clothes still wet at the end of the cycle. inspected unit and entered into diag and found 0 error codes. ran test 12 and found unit finished without issue. removed front panel and removed pump filter and found unit was clean. drain pump is working as designed. called Tl. explained averything and he had me do a couple small checks but at the end found unit is working as designed and it has to be a loading issue. unit now checks good.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Port Tobacco, MD 20677
Shawn D.
Job Details: 07/21/2022
replaced fascia and tested and speaker now works. unit is good
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Harrisburg, PA 17110
Fred G.
Job Details: 07/21/2022
"cx complaint unit is displaying e1,e2. inspected unit and entered into diag and found error codes f6e2, f2e1. cleared codes and tried to run a auto test but found the number 2 button in diag would not work. found other buttons not working. unit needs console assy. qouted cx for console replacement. cx declined service. charged cx only for service call "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Snow Hill, NC 28580
Ronnie B.
Job Details: 07/21/2022
"cx complaint of unit not dispensing ice and making a high pitched whine when trying to get ice. Checked unit and found ice clumped in ice bin causing auger to lock up and whine. Home has high humidity inside over 50%. Advised cx to empty and clean ice bucket every two weeks due to humid air hitting ice bin everytime door is opened. Removed clumped up ice from bin and tested unit, verified both crushed and cubed ice is dispensed, unit is working as designed."
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Nokesville, VA 20181
Ezra M.
Job Details: 07/21/2022
"Installed hub, calibrated and tested unit. working properly, sounds normal"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Washington, DC 20011
Ricardo S.
Job Details: 07/21/2022
"re-order the ui panel.. Wrong item in the box, I received a dishwasher console; ordrng 1 w11411871 (panel ui)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Abingdon, MD 21009
Neil H.
Job Details: 07/21/2022
cx complaint unit making noise and cx said he looked under unit and under unit you can see plastic in the outter tub ordering spin basket and the tub filter.; ordrng 1 W11513244 (Basket Assembly) and 1 WP8533928 (screw) and 1 W11568797 (FILTER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near La Plata, MD 20646
Shawn D.
Job Details: 07/21/2022
"replaced compressor two couplers slipped right off so had to use more from kit then vacumed unit down then filled to 2.4 oz and started cooling good. unit is good; ordrng 1 w10890117 (coupler) and 1 w10890087 (coupler), used 1 w10890117 (coupler), and 1 w10890087 (coupler) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Annapolis, MD 21403
Shane B.
Job Details: 07/21/2022
cx complaint is the same as last time. unit making a grinding noise. started unit and it started making the noise within seconds. i pushed and pulled on the exhaust vent to see if it was putting pressure on anything and it didnt seem to make a difference in the noise. removed front of unit and found noise changed if i pushed on blower housing or the duct from housing to exhaust vent. i loosened everything then tightened it up snuggly. tested unit again and noise did not return. i let unit run for 10min+ and it remained quiet. cx was in a metting and did not want to be disturbed and did not want me going upstairs so i could not get recipet signed. left TY card on the unit.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Huntingtown, MD 20639
Shawn D.
Job Details: 07/21/2022
replaced main control then tested unit started a cycle then started filling then stopped filling due to running outof water from suply but unit is now working. unit is good
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4207JZ0
Near Chesapeake Beach, MD 20732
Shawn D.
Job Details: 07/21/2022
"took unit apart and found brown wire on transformer is loose and was shorting. replaced mag, transformer and diode secured wire for better fit put unit back together and tested and heats good and sounds good. unit is good"
We serviced a
KITCHENAID HOOD
Model KXW9748YSS0
Near Derwood, MD 20855
Justin S.
Job Details: 07/21/2022
replaced thwe housing and tested. the unit is now good
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Vienna, VA 22180
Jason A.
Job Details: 07/21/2022
JS48NXFXDE00 / K62022818 - - - Updated MS - - - CX complaint FRIGE lights not working. Replaced 1 FC lower left & 1 RC top left & all lights are now working. 12 LEDS - S84638 > JJ; ordrng 12 W11484836 (12 LEDS - S84638)s
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Falls Church, VA 22043
Jason A.
Job Details: 07/21/2022
CX complaint DRYER gap in drum opening lets items fall thru during dry cycle. Replaced parts & checked for misalignments or bent frame components. Made sure to assemble parts together so drum is squeezed in. Test DRYER heats & check for gap with door closed & drum spinning > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Herndon, VA 20171
Richard B.
Job Details: 07/21/2022
"CX compland fridge not working , Inspected unit and found evap iced over, Units UI is responsive but no fan blowing. Ordering fan , harness and control board. Not in stock , Further work needed, RB; ordrng 1 W11559968 (motor evap) and 1 W11581973 (harness) and 1 W11566851 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Williamsburg, VA 23188
Lucas R.
Job Details: 07/21/2022
"pulled unit per cx no apparent water damage, filled in scratches with filler."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Chester, VA 23831
John P.
Job Details: 07/21/2022
CX complaint unit not making ice checked unit switch is in the on position switches labeled incorrectly on is off off is on switch to 'off' hit test button ice maker cycle and filled performed test three times to flush lines unit currently working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Windsor, PA 17366
Sal R.
Job Details: 07/21/2022
"CX complai t is that the utni is slaming the sides of the unit. I was able to check errors and found a off ballance error code. I cleared the code and ran a auto test. I found the unti to be opperating a sdesignecd. I then recalibrated the unti and then ran a high speed spin in test 3. I found the unit nto have a bent driveshaft. I am ordering 1 grearcase(W11454741), and will use splutch on return visit. Suspention rods to be used if needed after replacement of the gearcase. Return visit will need to be 2 call counted due to the itme it takes to replacea gearcase. Please have someone form office call CX to set a retutrn date.; ordrng 1 W11454741 (graercase 50 @ tribs) and 1 2callcount (2 call count,.)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Alexandria, VA 22314
Christian C.
Job Details: 07/21/2022
Cx complaint console screen is not working. Inspected unit found ui screen just showing lines. Power cycled unit and reseated console connection to control. Issue still persists. Did not recieve fascia. Will use on return visit. Cx could not find reciept of purchase. They will have it on the return visit. They said they purchased around november of last year.; schdld next appmnt for 8/5 FRI !
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Alexandria, VA 22308
Christian C.
Job Details: 07/21/2022
Cx complaint ui does not work. Inspected unit found when pressing buttons ui beeps but leds do not light up. Installed console. Tested unit no errors. Ran through service cycle no issues. Cx paid in full.
We serviced a
WHIRLPOOL HOOD
Model WVU57UC0FS01
Near Washington, DC 20010
Ricardo S.
Job Details: 07/21/2022
"Replaced part, unti tested ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Nokesville, VA 20181
Ezra M.
Job Details: 07/21/2022
"low cool, fc at 40 degrees, evap and condenser fans and compressor all running. cap tube and first tube of evap frozen over, rest of evap clear, no frost pattern developing. suspect inefficient compressor or restricted evap. ordering compressor, drier, evap, process stub and lokring fittings.; ordrng 1 W11557671 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (7/5 Nr Ms 00 (high Pressure Side To Compressor)) and 1 W11506619 (coupler) and 1 W11506635 (process stub) and 1 W11109499 (drier-tube) and 1 W11504433 (6/4 Nr Ms 00 (heat Loop To Drier)) and 1 W11504447 (5/1.8 Nr Ms 00 (capillary Tube To Drier)) and 1 W11566897 (Evaporator) and 1 W11504448 (5/1.8 Nr Al 00 (capillary Tube To Evaporator)) and 1 W11506620 (8 Nk Al 00 (sucti)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Ashland, VA 23005
Gill G.
Job Details: 07/21/2022
cx complaint: unit door needs to be pushed closed sometimes to run unit. tested unit and found right side hinge does not snap back as strong as left side hinge. found cx is resisting door hinge spring when closing door and not allowing door to close with proper tension. demonstrated to cx that if she allows door hinges to pull door closed she will get better results. cx agreed. unit is working as designed.
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS1
Near Parkton, MD 21120
Marc M.
Job Details: 07/21/2022
"cx complaint unit not producing ice. inspected unit and found inlet valve recieving voltage bu tnot sending water to fill reservoir. replaced valve with pre id parts and tested and found unit to then fill with no issues. however, after running dry for as long as it did, the recirc pump overheated and burned out casuing the impellor and the pump shaft to seperate and no longer move water. unit will also need recirc pump. collected for everything except labor, cx will owe 120 on return. again, valve pre id has already been installed and the pump will be installed on return visit.; ordrng 1 W11542867 (recirc pump)"