Service History 296 - VIA Appliance

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Hanover, MD 21076

Robert L.

Job Details: 08/05/2023

"upon arrival cx had control at house, part number was ld number so used VIA supplied updated control , installed control and display per previous , tested all ops ok"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Baltimore, MD 21215

Drew B.

Job Details: 08/05/2023

replaced ignitor and tested unit lights no issues checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21207

Drew B.

Job Details: 08/05/2023

cx complaint that unit is frozen over again and hitting fan this is a call back 2 so week ago from last steam out. i steamed out the evap today and found faulty thermister ordering WPW10384183 and call to reschd.; ordrng 1 WPW10384183 (thermister)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21244

Drew B.

Job Details: 08/05/2023

cx complaint that unit is frosting the fc section and also no lights and the panel on the control inside the rc section is not lit at all and has power and cools though.. i replaced the control with pre id and comes on and cools but still no lights on control . unit does need rc door switch is not working faulty rocker and also the fc section i cant seal its a massive gap allowing frosting ordering the folliwng parts accirdingly. call to reschd.; ordrng 1 LW10803965 (ss fc door) and 1 W11178521 (nameplate) and 1 W11384469 (switch) and 2 WP489467 (washers)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Elkridge, MD 21075

Robert L.

Job Details: 08/05/2023

"installed evap fan motor, optimized thermistor, replaced deli ui harness, tested all ops ok"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Wilmington, DE 19803

Frederick R.

Job Details: 08/05/2023

"CX complaint is error code . Tested/inspected but could not verify complaint. I hated unit up three times to 350, 400 and 450 and no code came up and UI had full function. Stovetop also working properly. No error codes found. Told CX if this happens again to take a picture so that we can verify complaint. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS02

Near Wilmington, DE 19807

Frederick R.

Job Details: 08/05/2023

CX complaint is LED out in built in. Inspected and verified. Replaced all LED mods per service pointer that covers P&L within 5 years. After replacement all lights in unit are now working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS

Near Wilmington, DE 19808

Frederick R.

Job Details: 08/05/2023

"CX complaint is DW will not wsh dishes. Inspected/tested and found unit fills and drains but does not wash. Unit also has a defective manifuld and spray arm for top rack. Ordering control, arm and manifold and returning with pre-id sump. Lowes contract. Needs auth before ordering parts; ordrng 1 W11305303 (cntrl-elec) and 1 WPW10340542 (manifold) and 1 WPW10448645 (spray arm)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Newark, DE 19713

Frederick R.

Job Details: 08/05/2023

"CX complaint is sheet stuck under agitator. Inspected and verified and found sheet will not come out. It is most likely wrapped around splines of gearcase. Tried to pull agitator but was unsucessful with all attempts. Replaced actuator, splutch and belt from VS hoping to git it enough juice to pull the sheet free but wouldnt. CX was using excessive detergent and fabric softener. CX is aware that she needs to clean inside of agitator out before return and alsk that the sheet stuck is most likely already ruined. Unit needs agitator and gearcase. Agitator needs to be cut out to access gearcase. RTicket needs lowes auth so not reschedule at this time. 2 ct gearcase; ordrng 1 W11239857 (belt FRVS) and 1 W10913953 (actuator FRVS) and 1 W10721967 (drive pulley FRVS) and 1 W11454734 (gearcase) and 1 W11550891 (agitator) and 1 W10752187 (screw), used 1 W10913953 (ACTUATOR FRVS), 1 W11239857 (BELT FRVS), and 1 W10721967 (CAM FRVS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Newark, DE 19702

Frederick R.

Job Details: 08/05/2023

"CX complaint is no cool. During inspection of compressor area I found leak is coming from cabinet , down the steel line to lokring fitting and all the way down the condenser line visible through UV dye. Made the decision Im going to call WPTL on Monday to send them pics and dsicuss what they want to be the next move. . Send shop job on monday; saved tckt"

We serviced a

JENN-AIR DISHWASHER

Model JDB8200AWP0

Near Clarksville, MD 21029

Robert L.

Job Details: 08/05/2023

"cx complaint ui flahing wont start, found when buttons pressed control lock flashing, reset control lock and all functions return, tested all ops ok, quoted $486 for console if locking itself.......collected $120 visa"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt318fzdm09

Near Virginia Beach, VA 23452

Austin D.

Job Details: 08/05/2023

came out to resolve the issue. diassembled as needed. repalced all parts and tested operation. unit is good to go and no leaks present. advised cx to keep it plugged in and let us know if it isnt cooling. unit is good to go. pressure holding at -6 on the low side.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Dayton, MD 21036

Robert L.

Job Details: 08/05/2023

"cx complaint has to hold door to opeerate, found when door is down whole liner swivels up and rear, service pointer for rails need to call tech line, adding call back on mon 8/7; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Suffolk, VA 23435

Austin D.

Job Details: 08/05/2023

cx complaint that the unit is making noises during the regular operation. checked the unit and ran a test for everything mechanical one at a time to see if the components were making any abnormal noises. the damper motor is chattering when opening and closing. also the ice door is not sealing properly and allowing ice to melt. ordering new ice door and damper motor. office will call to reschedule. cx may want us to call manufacturer on return due to noise in the freezer section. i hear no abnormal noises when unit is running in the fc section.; ordrng 1 W11171728 (assembly ice door) and 1 WPW10479155 (damper motor)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Randallstown, MD 21133

Drew B.

Job Details: 08/05/2023

arrived replaced the control strike and latch and calibrated and tested and startted cycle and checks good.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430IL03

Near Dayton, MD 21036

Robert L.

Job Details: 08/05/2023

"cx complaint unit errors f2e1 middle of night, and hsnt stopped, cleaned glass and reset breaker several times after few seconds errors, buttons onleft side none responsive, display and add30 work, ordering console stainless (expart); ordrng 1 W11451816 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Troy, VA 22974

Eric F.

Job Details: 08/04/2023

"Installed gasket, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model GHW9460PL4

Near Woodbine, MD 21797

Marc M.

Job Details: 08/04/2023

cx complaint unit leaking during cycle. inspected unit and foudn multiple tears in the bellow. quoted cx for bellow replacement but with the unit being quite old the cx did not want to proceed with repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRSA71CIHZ00

Near Nellysford, VA 22958

Danny R.

Job Details: 08/04/2023

unit has broken harness at the bottom of door cx wil call wp for help with repair; ordrng 1 LW11089011 (door freezer)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Waldorf, MD 20602

Shane B.

Job Details: 08/04/2023

"cx complaint is poor cooling in both sections. cx said both sections got warm, they cycled power then FC would work but RC wouldnt, cycled power again now RC works but FC doesnt. when i arrived unit was set 1 setting colder then recomended. prob shows 45/27. defrost heater was running and evap had no ice or frost. control has a good sticker on it, not defective per service pointer i put unit in diagnostics and ran cooling. evap and condensor fans are running. compressor is pulling .7amps. diagnostics timed out before evap developed much frost. unit has a SS issue. ordering evap, compressor and couplers. schedule with SS tech when parts are available.; ordrng 1 W11546692 (evaporator) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Williamsburg, VA 23185

Orbie

Job Details: 08/04/2023

replaced icemaker. advised cx to monitor unit to verify operation

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Waldorf, MD 20603

Shane B.

Job Details: 08/04/2023

"cx complaint is the unit leaking. leak is happening at the left corner of the door. when i arrived cx had a small bowl sitting under that corner. i checked for codes and found F10E3 drying fan error. cleared code and ran service cycle. nothing leaked during the cycle. door gasket looks fine. i removed outer door to inspect vent. found no loose connections, no moisture. cant replicate the leak. ordering vent fan to address the F10E3 error and door gasket to be safe. schedule when all parts are aailable.; ordrng 1 W11612315 (vant fan assembly) and 1 W11613487 (deflector) and 1 W11545539 (gasket) and 1 W11498831 (door gasket)"

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Alexandria, VA 22315

Lloyd B.

Job Details: 08/04/2023

Cx complained the lid would not close. Installed new lid and hinges and tested and it now closes and begins a cycle. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Richmond, VA 23221

Joseph D.

Job Details: 08/04/2023

unit with failed door latch unable to test capacitor shifter motor etc without latch working must replace latch; schdld next appmnt for 8/18 FRI !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Poquoson, VA 23662

Lucas R.

Job Details: 08/04/2023

"cx complaint unit not making ice, checked unit temps at 0 and 37, all loads passed, found e5 thermistor code, thermistor seems ok at 4.5k ohms, cleared code, to reenable, possible glitch in u.i, ordering icemaker for possible thermistor issue.; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Mineral, VA 23117

Thomas B.

Job Details: 08/04/2023

Cx complaint unit is not working properly inspected unit removed and replaced the sump motor assy tested for proper use unit now functions Normally

We serviced a

MAYTAG DRYER

Model MED5630HC0

Near Chesterfield, VA 23838

John P.

Job Details: 08/04/2023

CX complain you did not work found f3 E3 find why not seated on thermistor seated wire tested unit working as design

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Reading, PA 19605

Cody H.

Job Details: 08/04/2023

Was able to access unit and replace parts per previous visit. Tested unit and unit is now working as designed. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Charles Town, WV 25414

Ken M.

Job Details: 08/04/2023

Customer complaint is that the unit is leaking from the fresh food compartment onto the floor. Inspection of the unit determined that the valve is cracked where the water comes into it. Filter removed to stop the leak until the part can be replaced. Ice maker turned off. Unit needs a new valve.; ordrng 1 W11548535 (valve)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Chesapeake, VA 23322

Branden R.

Job Details: 08/04/2023

"cx complaint unit unbalanced operation , checked unit and found all componets checked good other then suspension rods on unit , basket has alot of bounce in it when pushed on . ordering new rods for repair .; ordrng 1 W11130359 (Suspension Rod Kit)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Frederick, MD 21702

Ricky E.

Job Details: 08/04/2023

customer stated that the unit was leaking verified issue and fnd units lower door seal faulty and is starting to bubble... need parts...; ordrng 1 w11664713 (lower door seal)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO48QTX02

Near Washington, DC 20016

Brian F.

Job Details: 08/04/2023

"Cx states no water or ice, tested and confirmed, can hear valve activating and water spraying behind. Pulled unit, found holes chewed into reservoir lines. Ordering reservoir, advised cx part is on backorder, unable to provide eta.; ordrng 1 W10645131 (reservoir)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Norfolk, VA 23505

Carl A.

Job Details: 08/04/2023

"cx complaint of unit not working and water still in unit,checked unit to find no error codes at this time,checked under the unit to find that the wire harness to the drain pump had broke was able to do a temp repairs with wire nut and will need a wire harness to correct the problem; ordrng 1 W11590868 (HARNSWIRE)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Wilmington, DE 19804

Taylor F.

Job Details: 08/04/2023

Cx complaint is unit not draining. Found the cx washing items that might not spin out properly. Tested all functions of washer and unit is working as designed. Advised cx proper use and care and loading procedures. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Prince Frederick, MD 20678

Shane B.

Job Details: 08/04/2023

complaint is the unit still beeping and flashing the clean light. found drip pan had water in it again. cx is now using cascade detergent. i found F8E4 saved again. put a detergent pod in unit and started last cycle cx used. after an hours and 20min of running nothing had leaked. i found a lot of soap suds in the unit dispite using cascade. i added some vinegar to clear suds. called techline to document. ordering door gasket.; ordrng 1 W11483553 (tub seal)

We serviced a

MAYTAG WASHER

Model MHWE201YW00

Near Washington, DC 20010

Brian F.

Job Details: 08/04/2023

"Cx states water leaking from torn bellows, inspected and confirmed. Installed new bellows, tested, unit is no longer leaking."

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Paris, VA 20130

Ezra M.

Job Details: 08/04/2023

"frost in freezer. unit still had shipping brackets in place on lid, preventing proper seal. removed brackets."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Bowie, MD 20720

Sherwood

Job Details: 08/04/2023

cx complaint is f9e1. arrived today and i did confirm check for error codes and got f9e1 and fae3. cleared codes ran a service diag after good water pressure and spary arm are spinning and unit is draining. checked for error codes again and the f9e1 was gone but unit still given fae3. fan was working in a diag. so checked all connection at acu and fan everything was connected fuse was good. but error code keeps returning. ordering fan and control.; ordrng 1 W11414073 (vent fan) and 1 W11410063 (control)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Waterford, VA 20197

Ezra M.

Job Details: 08/04/2023

"installed control and moisture harness, tested unit, working properly"

We serviced a

JENN-AIR RANGE

Model JGRP436HL00

Near Severna Park, MD 21146

Israel R.

Job Details: 08/04/2023

Installed new range and tested. Customer complaint over heating. tested unit after installed the UI control. Unit heated up to 380 and lows 330. Unit is back to normal operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Leesburg, VA 20176

Ezra M.

Job Details: 08/04/2023

"replaced drier and installed coupler. filled with 130 psi nitrogen, and vacuumed sys to -28, both pressures held for 15 minutes filled with 5.75 oz r134a, verified stable pressures, unit cooling."

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20009

Leon

Job Details: 08/04/2023

Wrong part was sent out reordering part; ordrng 1 W11035628 (door latch)

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAW3

Near Centreville, VA 20121

Demonte S.

Job Details: 08/04/2023

"Installed the Harness, Ignitor & Clips. Unit is working as Designed."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Pasadena, MD 21122

Alexander D.

Job Details: 08/04/2023

"replaced convection fan blade. tested unit, preheated unit to 325 on convect bake. no unusual noises. unit is now working properly"

We serviced a

MAYTAG DRYER

Model MVW6500MW0

Near Fredericksburg, VA 22407

Robert W.

Job Details: 08/04/2023

"Cx complaint is the unit wont start. Inspected ujnit and found the strike has failed keeping unit from starting, Replaced from van stock and tested unit is working properly.; ordrng 1 W11457841 (Strike), used 1 W11457841 (Strike) from stock"

We serviced a

KITCHENAID RANGE

Model KDRS467VSS04

Near Potomac, MD 20854

Roberto I.

Job Details: 08/04/2023

"Cx complaint oven burnes food.Ran test mode, found F6E1 error. Noticed that the broil element turns on by itself once the test mode is entered. Issue with control board. Ordering control board W10852104. Cx paid in full ($469.09 with check); ordrng 1 W10852104 (main control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlottesville, VA 22902

Danny R.

Job Details: 08/04/2023

i found the fan blade on condensor fan loose reinstalled checksok

We serviced a

WHIRLPOOL BEVERAGE CENTER

Model Wuw55x24hs01

Near Washington, DC

Leon

Job Details: 08/04/2023

cx complaint was unit wasnt coolin confirmed issue seen the evap was frosten over and the evap fan was not running at all after 5 mins seen the fan wasnt getting any volts tested at the borad still no volts going to it the compressor was hot to the touch the compressor is over working and not cutting off cx would need a new PCB cx said he may buy a new unit all together; ordrng 1 W11407215 (main PCB)

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Bethesda, MD 20814

Roberto I.

Job Details: 08/04/2023

"Cx complaint washer not spinning properly.Ran test mode, found F0E3, F0E4 and F8E1 errors. Ran a test cycle, found hot and cold reversed. Swapped hoses, cleared errors and ran a new test cycle. The unit worked as designed. Collected $120 with check"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Ocean City, MD 21842

Michael E.

Job Details: 08/04/2023

"CX complaint: RC door gasket coming loose in corner. Tested and verified complaint. I was able to get gasket locked in and it seems strong. If thius problem returns, we will need to order door LW10636410 and direct to CX shipping. Unit is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS03

Near Williamsburg, VA 23188

Orbie

Job Details: 08/04/2023

"cx complaint unit not making ice. checked unit. test 16- 9*F, test 79 01, test 28-37*F, test 29-4*F, test 59 fan blowing good. test 120-PA, quoted cx to replace icemaker. replaced icemaker. advised cx to monitor unit. while putting unit back heard humming. called techline spoke with Kurt was advised compressor was noisier than normal. advised to replace compressor. called sealed system tech to verify parts needed. advised cx we will call them when parts come in. cx PIF.; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier-tube) and 1 W11548259 (condenser) and 1 W11291123 (evaporator)"

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS1

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 08/04/2023

Cx complaint is that the bake element is not igniting and the broiler is not staying lit. Upon arrival I found that the bottom drawer has racks and other pans in it and the rack was able to slide against the ignitor and ground it out. I started a bake cycle and found that the bake element is igniting immediately. I tehn started a broil cycle and found that the broiler is igniting but the the flames are uneven. I am ordering the broiler tube. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 WP8054078 (Broiler Tube)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Annandale, VA 22003

Christian C.

Job Details: 08/04/2023

Cx complaint wants to have adjuster installed. Cx had part. Installed adjuster no issues.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Frederick, MD 21704

Ricky E.

Job Details: 08/04/2023

"WPW10324738 172.31, w10819587 247.25, labor 120, shipping 15.00, tax 25.17.... customer stated that the unit during upper bake blows the breaker, and the ui has melted.. verified issue. the igniter is out of range and is tripping the arc fault at the breaker, and the ui is melted.. the customer is unsure about the repair and may call in to continue..."

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near McLean, VA 22101

Jason A.

Job Details: 08/04/2023

CX complaint MW+O oven door shattered. Installed outer door JA sent to CX. Test door for proper operation. Went to turn on breaker & can hear breaker sparking in box. Left breaker turned off & advised CX not to turn it back on. Needs an electrician to replace breaker > JJ

We serviced a

JENNAIR OVEN

Model JJW3830WS02

Near Gainesville, VA 20155

Daniel J.

Job Details: 08/04/2023

f8 e0 on oven found top fan not turning the same as bottom fan replaced and preheated both fans coming on paid by cc screws behind lip of oven had to removed left side than right and reinsstalled straight also no base for oven to sit only supportted fronot side and back wall

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Glen Allen, VA 23060

Thomas B.

Job Details: 08/04/2023

Cx complaint unit is not working properly inspected unit found low charge added refrigerant tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C4EXY03

Near Baltimore, MD 21207

Shane M.

Job Details: 08/04/2023

installed parts. found OL on blue wire for dispense. needs door & UI. 2nd tech needed; ordrng 1 WPW10372206 (control ui) and 1 LW10365674 (door)

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS05

Near Harrisburg, PA 17110

Cody H.

Job Details: 08/04/2023

"CX complains unit is not heating from center burner as it should. Found unit had wrong orface in outter burner assembly. was able to replace with correct orface. Burner now lights and flames look as they should. CX also complains unit downdraft takes 2 button presses and doesnt seem like its moving enough air. Verified unit is moving air its designed to move, unit does take 2 button pushes to move. Found you need to press button for 2 seconds to get motor to take over, which unit is doing. CX still has concerns about if unit downdraft should pull more air flow. Called techline and spoke to Chris who said unit was working as designed. Unit is now working as designed, no further work needed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Parkton, MD 21120

Brian R.

Job Details: 08/04/2023

cx compaint is with unit and not draining or running as it should. found codes F9E1 F8E4 F8E2 FAE2. cleared codes and ran auto test then started a normal cycle. per sevice pointer for heater and codes and running issues will order parts needed. cx scheduled for 8/8 for return.; ordrng 1 W11535094 (Water Inlet Valve) and 1 W11537778 (Heater) and 1 W11410062 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Reisterstown, MD 21136

Brian R.

Job Details: 08/04/2023

came out and replaced parts. unit now checks and get both settings of ice out. job complete.

We serviced a

WHIRLPOOL OVEN

Model GBD277PDS09

Near Bowie, MD 20721

Shawn D.

Job Details: 08/04/2023

"cx complaint ran self clean and was cleaning upper oven and oven tunred off door locked and wont turn back on. inspected unit confimred door locked and panel not turning on. got door open upper door is messed up from cx changing door glass, removed ui panel and checked fuse and found its open. gave cx quote for new fuse and infomred him unit could have more issue but need to change fuse first to get unit tuning on and understands. cx paid in full part is instock so rescheudled for 8/10/23; ordrng 1 WP4456654 (fuse 23.82)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS05

Near Edgewater, MD 21037

Shawn D.

Job Details: 08/04/2023

installed griddle has small scratch in new cx said hes ok with it but not sure if his wife will be. cx said he will call back if wife wants reorder griddle. cx then said cooktop movves all around after repair. mounting brckets and stuff are missing. secured cooktop better and isnt moving now. unit is good

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JS3

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 08/04/2023

cx complaint top cracked while cooking on it. inspected unit and confimred cooktop is defective has heat stress cracks under elements. ordering new top for return; ordrng 1 W11178791 (top)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Centreville, VA 20120

Demonte S.

Job Details: 08/04/2023

Inspected the unit. Found that the cx is saying that the Oven / Microwave Combo is saying there is an error code.Tried to run Service Diagnostics on the unit. User Interface is not responding. Turned the power off for 5 mins. Same issue. User Interface is stuck on main power screen and saying Board Disconnected. Unit will need User Interface. ( Advised the cx to leave the Breaker Off so unit will not have power until we can replace the User Interface Board.) ; ordrng 1 W11600634 (PANL-CNTRL)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near Bowie, MD 20716

Shawn D.

Job Details: 08/04/2023

"rpelaced harness and element and tested element works on high,medium and low. unit is good to go"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Baltimore, MD 21206

Emmanuel R.

Job Details: 08/04/2023

"Cs unit wont turn on, confirmed complaint.I found the door switch has failed, replaced door switch and unit started heating, blowing and tumbling. unit is now working properly."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 08/04/2023

"cx complaint unit is making squeeking noise when running. inspected and ran it dryer sounds good. took unit apart to find alot of lint build up inside so had cx bring me vacume cleared lint and found 1 roller in th back tight , 1 on front panel tight and idler wheel wont spin. gave cx quote and he agreed. replaced idler and 2 rollers put unit back together and tested and still sounds good. collected payment unit is good to go"

We serviced a

IKEA DISHWASHER

Model IDT930SAGX0

Near Hyattsville, MD 20781

Samuel R.

Job Details: 08/04/2023

cx complaint unit womnt start a cycle and dosnt wash.inspected uit and got erro f5e1.checked door switch and switch was good.connections were good.unit door is not sloppy.per tech sheet says change control.unit will need a new control W11250495 special order; ordrng 1 W11250495 (control)

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near New Castle, DE 19720

Taylor F.

Job Details: 08/04/2023

Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the dryer to have a defective element. Replaced element from pre id and unit is now working as designed. Cx paid in full by CC. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model M1TXEGMYS01

Near Baltimore, MD 21218

Shane M.

Job Details: 08/04/2023

cx complaint the unit isnt making ice. found OL valve quote for the repairs $371.60 cx paid in full by check. installed valve. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Frederick, MD 21703

Ricky E.

Job Details: 08/04/2023

"customer stated that the units doors were rusting. customer had cleaned the corrosion off of the doors prior to service. i explained that wpl considers thid as cosmetic and will not replace the doors due to this.. instructed customer on proper care with products that work, unit cks ok."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Newark, DE 19702

Taylor F.

Job Details: 08/04/2023

"Cx complaint is unit leaking water onto floor. Tested inspected and verified complaint. Found the drip tray to be defective causing water to pool under the pantry drawers and then overflow onto the floor. Also found the pantry harness to be defective not allowing the pantry UI to come on and function. Water was also leaking from the bottom of the Left RC door out of the drain hole. This was caused by the ice chute getting stuck just before closing and allowing warm air to melt the ice. The melted ice ran down the auger motor shaft and filled the inside of the door with water. Ordering ice chute, drip tray kit, and pantry harness to resolve all issues. Cx paid for parts and SC. Cx owes 250 labor on return. 2CT ON RETURN; ordrng 1 W11572058 (dispenser) and 1 W11457241 (drip tray) and 1 W11170612 (harns-wire)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Fulton, MD 20759

Dustin F.

Job Details: 08/04/2023

"CX complaint; ice maker is making ice slowly.Inspected unit, found bail arm was not all the way down. adjusted arm then confirmed 120v going to icemaker and jumped T to H to confirmed it cycles good. checked V to H and confirmed 120v. Unit working as intended. charged cx svc fee."

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ5

Near Woodbridge, VA 22191

Tanner B.

Job Details: 08/04/2023

"Units center burner not igniting fast enough , unit needs burner and cap .. ignitor on standby; ordrng 1 W11662402 (burner kit) and 1 W11605759 (cap kit) and 1 W11453920 (ignitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Kensington, MD 20895

Dustin F.

Job Details: 08/04/2023

"Prior to arrival, contacted WP TL and WP safety to document. WP TL docemented and suggested cx or me contact WP since unit is technically now OOW. Called WP Trade care, got everything noted. They stated the unit will now be up for review and gave me to give to Cx.UPon arrival, took pic confirming issue still present. gave CX all the info from WP."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Charles Town, WV 25414

Ken M.

Job Details: 08/04/2023

"Customer complaint is that steam is getting into the console, causing the unit to shut down, throw error codes. Checked for stored error codes and found F9E0. There are some compressed areas on the upper oven door gasket. Vent is running past the console, so steam should not be getting into the console. Ordering console and gasket. Also ordering control to address the error code.; ordrng 1 W11598254 (control) and 1 W11616687 (console) and 1 W11676903 (gasket)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Cross Junction, VA 22625

Ken M.

Job Details: 08/04/2023

Valves replaced and tested. Unit is working properly. Old part returned for quality analysis.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Inwood, WV 25428

Ken M.

Job Details: 08/04/2023

"Customer complaint is that the console melted while using the oven. Visual inspection confirmed the issue. Vent is ran properly, not vented into the console, but the console on this unit does sit forward of the vent and the vent is not far enough forward to prevent heat build up. Unit will need a new switch membrane and upper vent. Recommend replacing the control as well as it was also exposed to the same heat. Contacted Whirlpool Safety with findings.; ordrng 1 W10879587 (swtch-memb) and 1 W10878844 (cntrl-elec) and 1 W10321445 (flue-oven)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near ,

Michael E.

Job Details: 08/04/2023

"CX complaint: not washing. Tested and verified complaint. Started normal cycle and it was making sounds with the pump but not spraying.. In diag, no error codes and unit worked properly in diag. Control board needed. Quoted CX price to replace control W11305297. Saved quote. CX paid 120.00 for service. CX will be looking at new units before deciding on repair. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Palmyra, VA 22963

Eric F.

Job Details: 08/04/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Richmond, VA 23227

Joseph D.

Job Details: 08/04/2023

Replaced hinge. Unit working properly door opening as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW07

Near Louisa, VA 23093

Eric F.

Job Details: 08/04/2023

"Confirmed cx complaint unit not cooling properly. Found unit not going into defrost mode, evap frozen over. Ordering defrost components, when rescheduling please remind cx that unit must be thawed for us to do work. Unit will have to be turned off with doors open 24 hours before our return to melt ice.; ordrng 1 W11650661 (evap harness and thermal fuse) and 1 W11546690 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM10

Near Hampstead, MD 21074

Brian R.

Job Details: 08/04/2023

cx complaint is ice maker not working right and makes what looks like wet ice and ice is freezing together in bin and drips out doo at times. units O-O-W and he knows. took temp readings of -6 in freezer 36 in fridge 14 through ice maker. ice bin is full and different sizes of ice and stuck together and pieces 2-4 stuck together and frozen ice down front flap as well. unit has 2 issues. not cold enough through icemaker as well as to much or not enough water for ice. units temps were set to 37 n -2. went over unit. cx wants just ice maker and see what that does and call back for IM Fan if needed and is paid in full. office will schedule.; ordrng 1 W11577195 (ce Maker 152.16)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Annapolis, MD 21409

Shawn D.

Job Details: 08/04/2023

"opened system and was full of r600. replaced the compressor drier coupler then vacumed unit down and filled to recomended and started cooling. down. unit is good to go; ordrng 1 w10913906 (coupler SD V/S) and 1 w10143759 (uv drier) and 1 w11504434 (coupelr SD V/S), used 1 w10913906 (coupler SD V/S), 1 w10143759 (uv drier SD V/S), and 1 w11504434 (coupler SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near East Petersburg, PA 17520

Justin L.

Job Details: 08/04/2023

Cx complaint unit not making ice. Was able to access unit and verify model and serial and proof of purchase. Attempted to jump and found no rotation. Replaced with pre-id and watched as harvested and filled. Leveled unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Hampton, VA 23669

Lucas R.

Job Details: 08/04/2023

"cx complaint excessive vibration, checked unit found no error codes, leveled unit, found suspension bushing offset from cabinet, adjusted, ran drain and spin with wet load, advised cx on cycle usage, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Front Royal, VA 22630

Daniel J.

Job Details: 08/04/2023

washer not agitating and not always spinning checked faults error for tach lost speed replaced agitator calibrated and diag cycle good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Bon Air, VA 23235

Joseph D.

Job Details: 08/04/2023

replaced filterhead and valve icemaker filling properly. Working properly. No damage noted. Unit not leaking on floor

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Pasadena, MD 21122

Alexander D.

Job Details: 08/04/2023

"cx complaint console not respinding and display segements are going out. inspected unit and verified complaint. found corrosion on ui. vent outlet appears to be sealing but seems the other side isnt. console is starting to bubble also. replaced ui so cx can use unit while waiting on parts, advised cx to turn off heated dry so vent doesnt let steam into door. ordering console, vent and gasket. call cx to schedule return visit once we have eta on parts; ordrng 1 W11660284 (console) and 1 W11545539 (vent gasket) and 1 W11649995 (vent)"

We serviced a

JENN-AIR ICE MAKER

Model JCD2295KES

Near McLean, VA 22101

Jason A.

Job Details: 08/04/2023

CX complaint FRIDGE not making ice. Swapped compents to new icemaker & installed. Jumper T & H to start harvest. Good fill. Advised CX wait overnight for ice to produce & throw out 1st few batches. NO LEAKS > JJ

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Pasadena, MD 21122

Alexander D.

Job Details: 08/04/2023

cx doesnt have pop at this time but will get a copy for return visit. can see actual goods issue date of 11/28/22 to keep unit in warranty. cx complaint rear drum seal is falling out. inspected unit and verified complaint. ordering rear drum seal. left a tube of adhesive from my v/s on counter above unit in case seal doesnt come with it. part in stock. scheduled return visit for 8/10; ordrng 1 280114 (rear drum seal)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Greenbelt, MD 20770

Sherwood

Job Details: 08/04/2023

"cx complaint broken agitator. arrive and confirmed, installed both parts. tested after unit is now working coirrectly. repair complete."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LSS00

Near Odenton, MD 21113

Alexander D.

Job Details: 08/04/2023

"unit came with newly built house. pic saved of settlement date to keep unit within 30day cosmetic warranty. cx complaint turntable not working and bottom of cavity dented. inspected unit and verified complaint. found right side of cavity bottom dented upward, pic saved. called techline. TL deemed unit unrepairable. left cx with reference number and advised him to call cx service for resolution."

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Upper Marlboro, MD 20772

Sherwood

Job Details: 08/04/2023

cx need bezel after recent replacement of glass cooktop. installed new bezel knob. rerpair complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Annapolis, MD 21401

Alexander D.

Job Details: 08/04/2023

"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. found brown wire to heater halfway unplugged, wasnt backed out of connector. defrost thermistor reading 17k ohms, usually reading over 20k when overfrosted. cleared frost with steamer, replaced defrost thermistor. resecured brown wire to heater with tape so unit should work while waiting on part. ordering heater. call cx to schedule return visit once we have eta on part; ordrng 1 W11650662 (heater)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Washington, DC 20018

Samuel R.

Job Details: 08/04/2023

cx comolaint ice maker keeps melting ice.follwed steps on trouble shot guide and did checks per techlien and per techline advised to replace ice maker chute plate.cx will call kitchen aid about repair

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Severna Park, MD 21146

Alexander D.

Job Details: 08/04/2023

"cx complaint unit not cooling properly in either section. inspected unit and verified complaint. 55 in rc and 22 in fz. rc evap overfrosted, fz evap is not. cleared all frost with steamer. dont see any dye with my uv light. shouldnt be SS issue if rc evap is overfrosted. ordering rc evap fan with harness, ui and control. call cx to schedule return visit once we have eta on parts; ordrng 1 W11033168 (rc evap fan with harness) and 1 W11089931 (ui) and 1 W10843055 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Washington, DC 20002

Samuel R.

Job Details: 08/04/2023

cx complaint unit is freezeing in freezer.inspected uniut and found freezer to hve a sheet of ice.found unit drainhole to be clogged.cleared drain hole and unit is now draining.unit is now good.

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDC0

Near Bethesda, MD 20816

Brian F.

Job Details: 08/04/2023

"Cx states unit F3E1. Installed new inlet valve assembly and pressure switch, inspected air trap, air trap clear. Ran auto test, completed with no errors. Started normal cycle on cold with load of clothes, cycle started with no issues. Unit is working properly."

Contact Us Today

Learn More About Us