Service History 296 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Virginia Beach, VA 23452

Carl A.

Job Details: 08/16/2023

"cx complaint of unit not cooling ,took temp readings of 56 in rc,19 in fc,checked to find that the rc evap frozen over pulled cover to find evap leaking as found die on cabinet and damper on lines to be green and fallening aparts spoke with LR and was advise to order up a seal sytem repair for the fresh food evap; ordrng 1 w11492867 (Fresh Food evap) and 1 W10633627 (motor-evap) and 1 WPW10277799 (harns-wire) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Rose Hill, VA 24281

Carl A.

Job Details: 08/16/2023

replaced wire harness tested and calibrated works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Woodbridge, VA 22191

Robert W.

Job Details: 08/16/2023

"CX Complaint is the food in RC freezing, Inspected unit and found the RC freezing food thermistor good control is set to warmest setting and is still allowing unit to cool more then it should Replace control and unit is working properly."

We serviced a

MAYTAG DRYER

Model MEDC465HW00

Near Richmond, VA 23222

Chris B.

Job Details: 08/16/2023

replaced terminal block apon arrival found obstruction on dryer power cord advised cx of issue and part was not covered cx rushed to lowes that was 5 mins away to get replacment cord tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Portsmouth, VA 23701

Zachery R.

Job Details: 08/16/2023

"cx complaint unit not cooling, checked unit, come to find frost build on evap, spoke with AR, went through diags, acu good, fans good, heater is good. come to find defective harness, used steamer to clear frost build, ordering harness to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11551372 (harness)"

We serviced a

JENNAIR OVEN

Model JGRP436WP02

Near Fairfax, VA 22031

Jason A.

Job Details: 08/16/2023

CX complaint RANGE cooktop all working but cannot use oven. Selections doesnt work. Found display is active.so there is 14VDC from power supply that was ordered. 14VDC between yellow & blu wire. Refund for part previously ordered WPW10145531 Got into test mode & F2E1 error code. Cleared code & test bake / broill & convect burners & fans & lights working. Back in normal mode started a convect bake & a broil cycles. Cancelled cycles. Secure console cover & align knobs so theyre not rubbing on bezels. Called JA trade partners. Theyre sending & expart the keypad at no charge to CX.> JJ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near Falmouth, VA 22405

Tanner B.

Job Details: 08/16/2023

"NO Ice production.. found fc temp at 8.5 degrees .. unit is packed full and could effect temp slighty. 118vac at the ice maker, tried jumping T and H and unit wouldnt rotate .. jumped L and V , IM filled .. after testing and turning IM off by engaging bail arm the IM began to cycle .. There was a couple batches of ice in bin , IM intermittently working .. Needs IM assembly; ordrng 1 WPW10300022 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 08/16/2023

Removed and replaced compressor and drier as well as the couplers tested and inspected for proper use unit now functions Normally. Cooling properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Ellicott City, MD 21043

Robert L.

Job Details: 08/16/2023

"cx complaint not cooling both compartments, found partcial 3 rung frost pattern, fans and compressor running, sealed system leak, ordering compressor, evap and drier....3 count sealed system; ordrng 1 W11580057 (compressor) and 1 W11504415 (filling 28A) and 1 W11504431 (fitting 28B) and 1 W11506619 (fitting 28C) and 1 W11109499 (drier-tube) and 1 W11504433 (fitting 30A) and 1 W11504447 (fitting 30B) and 1 W11546692 (evaperator) and 1 W11504449 (fitting 16A) and 1 W11506619 (fitting 16B)"

We serviced a

JENNAIR OVEN

Model JGS9900CDS02

Near Virginia Beach, VA 23451

Carl A.

Job Details: 08/16/2023

"cx complaint of consule not responing,checked unit to find the the memebrane on unit has failed and will need new ui break down as follows 1/W10314419,panl-cntrlservice call break down as follows service call 90.00part 266.44shipping 15.00labor 110.00sub total 481.44tax 15.99grand total 497.43deposit 90.00cx will call if moving forward with repairs; ordrng 1 W10314419 (panl-cntrl)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Parkton, MD 21120

Sal R.

Job Details: 08/16/2023

"Per then previouse tech, I was able to access and replace the control and the drain pump. I then started auto test and foun d in step 4 the UI would blink and caus the cycle to stop running. Step 4 runs the vent fan motor a, I was abel to access the vent fan motor and took a reistance reading of 4.25K OHM's resistanse. Vent fan motor is fauilty. I am ordeirng 1 vent fan motor (W11414073). I have set a return date for 8/21; ordrng 1 W11414073 (vent fan motor)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRM00

Near York, PA 17406

Drew B.

Job Details: 08/16/2023

arrived called TL spoke to andrew gave update on temps recorded previously and pressure readings.. had around 8 or so on the low and 200 on high went to test 4 per TL and equalized at 35 inside time frame good for TL and found per techline the unit has a restrictipon on the high side being on the cap tube of the rc evap. advised to replaced evap and did so today nd ran vac pump for 20 mins held at 29in vac and filled in scaled amoutn of 134a. and recorded guages at 7 and 145 will allow time to cool...

We serviced a

AMANA RANGE

Model AGG222VDW6

Near Washington, DC 20010

Samuel R.

Job Details: 08/16/2023

cx complaint unit is not sparking but oven works.inspected unit and could confirm cx complaint.checked unit and found a bad spark module.further inspection and testing unit found switch harness to OL.unit will need a new switch harness W11562248 special order; ordrng 1 W11562248 (switch harness)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM04

Near Washington, DC 20010

Samuel R.

Job Details: 08/16/2023

cx complaint unitis freezing in freezer.inspected unit and could confirm cx complaint.found something had held door open enough to breal seal on right side.then having ice build up on rail causing unit not close properly.cleared all ice out and tested unit.now unit i sealing properly all around

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Fort Washington, MD 20744

Shawn D.

Job Details: 08/16/2023

new tenant said dryer wont work at all. confirmed issue found wires still unplugged at timer. pulled unit out and checked heater to find a nail in it shorting to ground. removed screw put back together reconnected timer and tested and unit wont start or run. checked thermal fuse and is open all other fiuses and heater test good. replaced fuse and tested and dryer now work good. cx then was complaining about black stuff in washer and looks like somekind of build up that is to big to wash through. i told cx to get washer cleaner and run a cycle and i would infomr front desk about it. washer spins and drains good. collected payment unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ

Near Severn, MD 21144

Justin S.

Job Details: 08/16/2023

CX LOWES complaint please check unit for resale. no physical damage. Watervalve leaking to dispenser. replaced with van stock. Unit cools and work good. leak is now gone; ordrng 1 W11446818 (filter valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW06

Near Washington, DC 20008

Sherwood

Job Details: 08/16/2023

cx complaint ice in fc. arrived found fc door gasket was not all the intacted. clear ice around front of fc reinstalled door gasket now its making a complete seal but cx will need gasket. other components are working as designed.; ordrng 1 W10861499 (fc door gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fayetteville, PA 17222

Andrew S.

Job Details: 08/16/2023

"Cx complaint is that the unit is not cooling in either section. Upon arrvial I found that the unit has been plugged in for over 24 hours and had tripped the breaker when the issue started. I removed the evap cover and found that there was no frost pattern. I then removed the rear cover and found that the compressor is not running and cold to the touch. I checked the incoming voltage and found that it is 123V. I then uplugged the unit and ohmed out the compressor and found that it is reading 11.5 Ohms, and OL on the other winding. I called JL and verified the diag. I am ordering the sealed system repair. I called the office and got the repair scheduled for Wednesday 8/23. Cx has been placed on the cancelation list.; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Filter Drier) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11546605 (Evap) and 1 W11504449 (Coupler) and 1 W11506619 (Coupler) and 3 W11506635 (Process Stub)s and 1 876765 (Tube Kit)"

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near Cockeysville, MD 21030

Brian R.

Job Details: 08/16/2023

cx complaint is unit wont run like it should and at times just keeps filling then wont unlock door or inish a cycle and shut down and flashes things. lifted latch on door lock and unit went right into drain and started flashing codes. F5E2 Door Lock Error F8E3 Over Flow F3E1 Water Level Error F8E1 Level Sensor Error. tried to clear codes and unit keeps flashing F3E1. tested and checke and was able to do drain and spin. turned cold back on as he said unit keeps filling and when done cold was still running in unit. replaced pressure switch and valve an now unit checks. job complete. cx paid in full.

We serviced a

JENN-AIR OVEN

Model JJW3830DP03

Near Sandy Hook, VA 23153

Eric F.

Job Details: 08/16/2023

"Confirmed cx complaint unit F2E1 error code, UI non responsive. Pre-id'd part required but past cost is well over pre-auth limit. Submitting job to office for warranty to confirm parts coverage.; saved tckt"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH00

Near Chevy Chase, MD 20815

Julian H.

Job Details: 08/16/2023

got here replaced parts pulled system to 30 inch vacuum & holding filled unit with 4.4 oz of r134a pressures holding & start developed a frost pattern on evap MUST WAIT 24 HRS FOR UNIT TO COOL DOWN

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Petersburg, VA 23803

Chris B.

Job Details: 08/16/2023

replaced gear case tested calibrated unit working as desighned

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Frankford, DE 19945

Frederick R.

Job Details: 08/16/2023

CX complaint is off balance WM. inspected/tested and found all operations are working until spin. Once unit goes into spin you can see the legs wobbling from being defective. Ordering new leveling legs. Cannot reschedule at this time due to part availability; ordrng 8 WPW10687506 (leveling leg)s

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Vienna, VA 22180

Jason A.

Job Details: 08/16/2023

CX complaint WASHER leak from bottom of unit. Found valve assymbly slightly off alignment & can see water stains on inside rear cover. Realign valve assym. Tub sits to the side. Suspension is good. Level unit & test cold & hot water connections = good flow. Calibrate & test wash. Secure drain hose to standpipe. NO LEAKS > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Richmond, VA 23235

Joseph D.

Job Details: 08/16/2023

Unit with ice door not completely shutting ordering ice storm separator to eliminate air leak issues; ordrng 1 W10353593 (Separator) and 1 W11130210 (Ice door)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Olney, MD 20832

Roberto I.

Job Details: 08/16/2023

"CX complaint unit constantly beeping, keys not responding.Confirmed keys not responding properly, but I was able to ran diag. founf 2-1 error. Confirmed console beeping and sani rinse light randomly blinking. All connections ok. Replaced console using pre id part. Cleared error and ran a test cycle, the unit worked as designed."

We serviced a

WHIRLPOOL ICE MAKER

Model KUID508ESS0

Near Cockeysville, MD 21030

Brian R.

Job Details: 08/16/2023

was able to break unit down and repair issue. turned unit back on to test and check. water now flows over plate and unit is running and checks. advised cx to give unit the next 24 hours to fill and see how unit does now. all pums and water checks as of now. job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Chesapeake, VA 23324

Zachery R.

Job Details: 08/16/2023

"replaced acu, tested, unit working as designed. while repalcing acu noticed alot of bugs still alive."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Reisterstown, MD 21136

Brian R.

Job Details: 08/16/2023

cx complaint is one ay they opened door and unit blew. says breaker is good as well as power to wall. power good to unit but units dead. found fuse blown. replaced and checked door switches lights and fans. also able to heat multiple things and unit checks. job complete.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Owings Mills, MD 21117

Brian R.

Job Details: 08/16/2023

came out to replace parts and opened boxes with cx and inverter was broke. no damage or anything wrong with box. they both very upset and went off.will need to reorder part and try to put a rush on return. office will schedule.; ordrng 1 W11325604 (Inverter Board Re Order)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Colonial Heights, VA 23834

Chris B.

Job Details: 08/16/2023

cx unit will get off balance when washing bath matts advised cx on use and care tested calibrated unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAE00

Near Williamsburg, VA 23185

Orbie

Job Details: 08/16/2023

"cx complaint unit still not making ice. checked unit. test 56 E0, test 57 01. test 15 01. unit thinks bin is full and not making ice. ordering parts needed to complete repair. scheduled cx for friday; ordrng 1 WPW10258520 (flipper) and 1 W10898445 (cntrl-elec) and 1 W10870822 (cntrl-elec)"

We serviced a

KITCHENAID WASHER

Model KAWE460WWH0

Near Fort Washington, MD 20744

Shawn D.

Job Details: 08/16/2023

"cx complaint unit is not spinning clothes come out wet unit does drain. inspected unit and tested and confirmed wont spin drain pump runs coupling is spinning but gearcase will not spin. checked under unit and ran it while spinning and gearcase wont spin only coupling,motor and drainpump running no spin action and unit has some oil leaking from gearcase. gearcase and clutch parts are bad on unit and motor has some rust forming on it unit needs alot of work. ordering all parts to fix unit if approved will need to be a 2 count job on return if approved; ordrng 1 W10820043 (baskedrive) and 1 285785 (clutch) and 1 285790 (lining kit incase) and 1 3360629 (gearcase) and 1 285753 (coupling) and 1 WP3400516 (screw) and 1 WP661600 (motor) and 1 WP8572717 (capacitor)"

We serviced a

WHIRLPOOL OVEN

Model AGR6303MMS0

Near Reston, VA 20190

Simon

Job Details: 08/16/2023

CX complaints elctric range error code f2.inspected unit that found error code F2E1 stuck key .ordered electronic control.SZ; ordrng 1 W11620526 (Control electronic)

We serviced a

WHIRLPOOL RANGE

Model GR478LXPS1

Near Sykesville, MD 21784

Brian R.

Job Details: 08/16/2023

cx complaint is nit heats but wont hold temps. says temps drop way off and takes awhile to heat back up. units O-O-W and cx knows. heated oven to 350 to test heat and readings. when unit beeped for pre heat unit showed 285 then started to drop. heated quick. unit showed 341. units old and most parts show NA. advised cx we can order sensor for unit but control is NA. units heating but range is off. he wat to replace sensor and see what happens. cx rescheduled and paid in full.; ordrng 1 WPW10181986 (Temperature Sensor 78.50)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Alexandria, VA 22309

Christian C.

Job Details: 08/16/2023

Cx complaint dispenser leaks water. Inspected unit and dispenser is trickling water. Removed filter. and filter head is also leaking water slowly. Ordering filter head and water valve.; ordrng 1 W11346623 (filter head) and 1 W11524655 (water valve)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Skyline View, PA 17112

Cody H.

Job Details: 08/16/2023

Was able to access unit and replace parts per previous visit. Ran unit through quick cycle with full load to test. Unit ran and sounded much better and cx said it was tolerable. No further work needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Falls Church, VA 22041

Christian C.

Job Details: 08/16/2023

Installed control and damper. Set temps to recommended.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Crofton, MD 21114

Alexander D.

Job Details: 08/16/2023

"cx complaint unit wouldnt start, cx showed me vidoe of her pressing start and it beeped at her as if lid was open. cx showed me another video of soil option scrolling nonstop like button is stuck. inspected unit and verified complaint. unit starting at this time. ran diagnostics and have f2e1 stuck key, f7e0 loss of power, f9e2 water ring detected. cx mentioned shes having her electric in house redone. test cycle runs fine. ordering control and console. call cx to schedule return visit once we have eta on parts; ordrng 1 W11112656 (console) and 1 W11400681 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Falls Church, VA 22043

Christian C.

Job Details: 08/16/2023

Cx complaint unit has frost in FC section. Inspected unit found frost on top section. Found gasket not sealing fully. Heated up gasket. Was able to seal gasket. Set temps to recommended.

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Chesapeake, VA 23325

Zachery R.

Job Details: 08/16/2023

"replaced motor, calibrated and tested, unit working as designed. left old part with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MBF1953DEE00

Near Washington, DC 20006

Sherwood

Job Details: 08/16/2023

cx complaint leaking and IM not working. arrived found drain pan was crack and someone used vent tape to repair crack. also tested IM and water valve. water valve ohm out good but IM is not calling for water and is visibly burnt out.; ordrng 1 WPW10655367 (drain pan) and 1 W10884390 (IM)

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Chesapeake, VA 23320

Zachery R.

Job Details: 08/16/2023

"replaced acu and motor, calibrated and tested, unit working as designed. secured acu in bin"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ

Near Severn, MD 21144

Justin S.

Job Details: 08/16/2023

CX LOWES complaint broken glass on door. physical damage exist. Handle also brokjen and trim peieces also missing. Out glass shattered; ordrng 1 W11242950 (Handle stainless) and 1 W10761014 (trim-door) and 1 w107610018 (trim) and 1 W10884159 (glass-door)

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ07

Near Carlisle, PA 17013

Fred G.

Job Details: 08/16/2023

cx complaint when unit arrived to their home it had dents on two doors. inspected unit and found a dent on the FC door and on the right side of the right RC door. unit falls under the 30 day cosmetic warrenty. advised cx doors take 8-10 weeks and ships to them. once in they will call and set up a return visit.; ordrng 1 W11436987 (right RC door) and 1 WPW10612926 (name plate) and 1 W11443661 (Fc door)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 08/16/2023

Removed and replaced the water valve and control tested for proper use unit now functions Normally

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mountville, PA 17554

Justin L.

Job Details: 08/16/2023

Cx complaint unit louder than old one. Cx had videos on phone but nothing seemed out of the normal noise. Ran unit and contacted techline. To satisfy cx we can replace sump assembly one time but no gurantee of any difference and as long as unit cleans it will not be replaced again after that. Cx decided to leave it be for now since its working. But if they change their mind theyll contact us.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlottesville, VA 22901

Kyle A.

Job Details: 08/16/2023

Installed resevior and unit now operates as designed.

We serviced a

IKEA DISHWASHER

Model IDT870SAGX0

Near Gaithersburg, MD 20886

Roberto I.

Job Details: 08/16/2023

"CX complaint dw not starting. Ran test mode, found 5-1 error but the door latch worked ok. Found console keys not responding properly. Ran a test cycle, the unit filled and started the wash, but aftrer few steps the unit drained out and ended the cycle. Ran a normal cycle, the drain pump started and never stopped. Ordering control board W11250495 and console W10894669. web site was down, I was unable to check parts availability; ordrng 1 W11250495 (control board) and 1 W10894669 (console)"

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Staunton, VA 24401

Kyle A.

Job Details: 08/16/2023

Units tip weight sheered. Ordering weight.; ordrng 1 W11135752 (Weight) and 2 W11135756 (Screw)s

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Virginia Beach, VA 23451

Carl A.

Job Details: 08/16/2023

"cx complaint of door seal pulled off and linet not catching on screeen,checkedu nit to find that the door seal fell off and needs replaceing as well as the vent is blocked advise cx on needing vernt clean out break down for repairs as follows 1/wp279368. adhesive,1/w10861521, gasket service call break down as follows service call 120.00parts 125.19shipping 15.00labor 110.00sub total 370.19tax 7.51grand total 377.70"

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS02

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/16/2023

"customer stated that the unit ui was freezing and would need the power turned off to reset it. verified issue and replaced the ui assy, unit cks ok.."

We serviced a

WHIRLPOOL MICROWAVE

Model KEMC378KSS01

Near Baltimore, MD 21214

Shane M.

Job Details: 08/16/2023

installed part. unit working properly.

We serviced a

JENNAIR MICROWAVE

Model JMW2430DP03

Near Washington, DC 20002

Leon

Job Details: 08/16/2023

replaced control panel. confirmed settings unit works as designed good to go.

We serviced a

MAYTAG DRYER

Model MEDB400VQ0

Near Westminster, MD 21158

Brian R.

Job Details: 08/16/2023

cx complaint is unit wont start or run but all lights work.door switch works when pressing. press start and relay clicks but motor wont start and drum very hard to turn. he also says latch on door is broke where pin goes in when shutting door. have 120 n 120 n 240 at plug as well as unit. motor feels locked. unit wont start with turning drum and hitting start to bump start. he said unit started having drying issues and didnt feel it was getting hot and had to dry longer.unit will needa tune up and a good cleaning when apart. rollers are stiff and parts worn. as soon as everything goes through and parts are in office will schedule.; ordrng 1 279973 (tco kit) and 1 WPW10448896 (Motor) and 1 WPW10136934 (Belt) and 1 WPW10111905 (Door Catch) and 4 WPW10314173 (Roller)s and 1 WPW10547292 (Idler Pulley)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Abingdon, MD 21009

Justin S.

Job Details: 08/16/2023

CX LOWES complaint product damaged needs to see if it can be fixed for resale..physical damage exist. A lot of damages. Lid Hinges bent and hinge plastic bearings broken. Retainer side cover for console are broken/missing. Water valve is broken. Tub ihas large piece broken off.; ordrng 2 21258 (bearing)s and 1 W10520780 (end cao (wht)) and 1 W10520782 (end cap lt (wht)) and 2 WP91770 (lid hinge)s and 1 W11210463 (valve) and 1 W10371566 (tub)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Dover, DE 19901

Taylor F.

Job Details: 08/16/2023

Cx complaint is unit not heating. Tested inspected and could not verify complaint. Did find the blower housing to be loose causing a small vibrating noise. Corrected the blower housing and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS00

Near Culpeper, VA 22701

Danny R.

Job Details: 08/16/2023

unitnot level adjusted feet and now door has proper door return

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Manassas, VA 20110

Demonte S.

Job Details: 08/16/2023

Installed the lower Harness. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Ellicott City, MD 21043

Robert L.

Job Details: 08/16/2023

"cx complaint when doors open and closed noise and doors not self closing, found noise is from fan restarting, new models when doors open fan stops, noise is from fan reving up to speed, raised front of unit and leveled doors now self closing, tested all ops ok"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Elizabeth City, NC 27909

Branden R.

Job Details: 08/16/2023

cx complaint knocking or rattling sound - dryer - during the whole cycle checked unit and found exhst pipe lose and ratting tryed to adjust it and reinstall unit so it doesnt make noise any more and was unable to do so . ordering a new pipe for repair .cx agreed also found top warped on the side allowing it to rub on the side of unit causing metal to metal sound ordering new top for repair also.; ordrng 1 WPW10342188 (PIPEEXHST) and 1 WPW10460919 (top)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Front Royal, VA 22630

Ezra M.

Job Details: 08/16/2023

"leaking from failed valves. replaced valves and tested, no longer leaking."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Manassas, VA 20110

Demonte S.

Job Details: 08/16/2023

Installed Main Control Board. Tested the unit in Service Diagnostics. Unit is passed Service Test. Unit is working as Designed. ( Cx is over loading the washer with clothes. Clothes was full to the top of the Drum. I advised the cx that this is a low water washer. ) ( Any questions please check Sd Pictures.)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Virginia Beach, VA 23455

Justin W.

Job Details: 08/16/2023

cx complaint unit wont drain or lock. checked unit to find harness unseated from drain pump and unit wont lock. reseated harness and replaced latch. performed dlms calibration and tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS01

Near Waterford, VA 20197

Ricky E.

Job Details: 08/16/2023

"ck fnd units inlet valve is weeping, and the ice dispenser has the broken pin and will need the dispenser update... need parts..; ordrng 1 WP2188786 (valve-inlt) and 1 8201756 (ice dor kt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Lebanon, PA 17046

Cody H.

Job Details: 08/16/2023

Was able to access unit and replace per previous visit. CX now complains unit cabinet is bowed. Called techline and spoke to John who said unit is past cosmetic warranty period and cabinet is not impeading any functions of the unit. No further work needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KDDC24CVS01

Near Catonsville, MD 21228

Robert L.

Job Details: 08/16/2023

"cx compalint not cooling, fc door stuck in ice, found rc evap fan in ice found ice under FC door, found partcial frost pattern, temps 33 in both compartments , sealed system leak evaporator not serviced....none repairable, unit wedged in, helped cx remove unit and put on porch, collected $120 visa"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Ruckersville, VA 22968

Eric F.

Job Details: 08/16/2023

"Confirmed cx complaint unit not advancing cycles. Found inline power to drain pump broken off at harness. Ordering lower harness.; ordrng 1 W11643701 (harness, lower)"

We serviced a

MAYTAG WASHER

Model MVWB835DC5

Near Smyrna, DE 19977

Taylor F.

Job Details: 08/16/2023

Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found the control getting 120VAC and the console getting 5VDC but console not powering on. Replaced console from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Hagerstown, MD 21740

Ken M.

Job Details: 08/16/2023

Customer complaint is that the light and UI do not turn on. Found the rocker arm for the door switch failed. Switch replaced. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hagerstown, MD 21742

Ken M.

Job Details: 08/16/2023

"Rear panel, chute, housing, blower wheel, and gaskets replaced and tested. Unit is working properly. Old parts left with customer"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Hanover, PA 17331

Bernard M.

Job Details: 08/16/2023

"Cx complaint ice on bottom of freezer. Inspected and found ice along bottom of freezer and on evap cover. Removed cover and found frost pattern but ice on the right side top of evap. Also found ice on the fan cover. The door was shutting tight causing air to create ice. Defrosted and removed all ice, evap began to develop good frost pattern and the gasket on FC door seals all the way around. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Middletown, MD 21769

Ricardo S.

Job Details: 08/16/2023

"Cx complains that the unit not working at all, inspected unit, cntel panel is dead.. found a bad connection on terminal block, reset power, unit tested and dw works fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Dover, PA 17315

Bernard M.

Job Details: 08/16/2023

"Cx complaint unit doesn't power on. Attempted to enter diag and found none of the leds would light up. Removed kickplate and the unit came on. Entered diag and found no error codes. Ran test cycle and it completed test without issues. Ran normal cycle for few minutes, everything operated as normal. Instructed cx to run unit as normal and call back if same issue would occur. Unit runs as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBW03

Near Germantown, MD 20874

Julian H.

Job Details: 08/16/2023

CX complaint about bail arm getting stuck on bin to make it hard to pulled bin found an issue with bail arm also complaint about frost formation on the back found an issue with fan confirmed proper defrost operation getting fan motor & harness; ordrng 1 w11559683 (bail arm) and 1 WPW10128551 (evaporator fan motor) and 1 w11524653 (hrnss includes tst)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/16/2023

installed filter housing heater shield and right side door gasket

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Smyrna, DE 19977

Taylor F.

Job Details: 08/16/2023

Cx complaint is dryer not powering on. Found the neutral unhooked on arrival. Installed neutral and found breaker is defective not sending power to dryer. Cx needs to contact an electrician to resolve issue.

We serviced a

WHIRLPOOL DRYER

Model WED7300DW0

Near Waldorf, MD 20601

Shane B.

Job Details: 08/16/2023

"cx complaint is a loud noise when unit is in use and unit taking multiple cycles to dry large loads. i cx recently had duct replaced with new ducting. air flow meter shows good air flow for all dryers. checked for codes and found F4E4, F2E1. ran unit and it seemed quiet. put a small blanket cx had just washed in unit and ran it. i can hear some rubbing/scraping noise from rear left. inspected and found the left roller not spinning at all, other roller spins but not as freely as it should. replaced both with preIDed part and tested again. unit is running quietly. working as designed."

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Fallston, MD 21047

Neil H.

Job Details: 08/16/2023

replaced the gearcase rotor stator and clutch unit tested goos.

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Martinsburg, WV 25405

Ken M.

Job Details: 08/16/2023

"Customer complaint is that the cooktop on and cooktop hot lights stayed on from using the right front burner. Customer stated that the issue occurred for 3 weeks, then corrected on its own. RF burner tested and when turning the burner off, there was a buzzing noise coming from the switch. Inspection of the switch found that the switch was burnt out. Switch replaced and unit retested. Unit is working properly. Old part left with customer."

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Chesapeake, VA 23322

Zachery R.

Job Details: 08/16/2023

"removed gearcase, while installing new part, noticed the gearcase i was sent is direct drive, but the gearcase i need is belt driven. spoke with office, got part number from service matters. had job rescheduled for tomorrow 8 am. was advised that i need to keep parts and check gearcase before heading cx home.; ordrng 1 W11449840 (gearcase)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Culpeper, VA 22701

Danny R.

Job Details: 08/16/2023

cx states ui will work on its own adn let ice out also the water dispencer is leaking slowly with drops .; ordrng 1 W11162041 (filter head) and 1 W11163765 (fitting) and 1 W11423781 (ice door) and 1 W11518204 (ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Arlington, VA 22203

Christian C.

Job Details: 08/16/2023

Installed fan motor. Set temps for recommended.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW

Near Upper Marlboro, MD 20774

Davonte

Job Details: 08/16/2023

cx complained unit was making fast clicking noises. confirmed cx complaint. clicking noises is coming from control board whenever press the start button. unit would not start. unit will need new control board.; ordrng 1 W11331275

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS01

Near Arlington, VA 22202

Christian C.

Job Details: 08/16/2023

Installed drain pump. Tested unit no issues.

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Woodbridge, VA 22192

Demonte S.

Job Details: 08/16/2023

Removed all Ice & Frost from the Evaporator. Installed Heater Element & Thermistor. Tested the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 08/16/2023

installled ordered parts and all drawers are hard to pull out cx said fridge has always been like that. had cx grab some vaselone and put it on all fridge drawers that slide showed cx and now all slide great. unit is good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KSB00

Near McLean, VA 22102

Richard B.

Job Details: 08/16/2023

"CX complant. No ice. Prior diagnosis found unit needs cntol. Instakled control that was sent. Turned ice maker on , Job completed, RB"

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near Street, MD 21154

Neil H.

Job Details: 08/16/2023

f9e0f2e1f2e0found the console had 3 related errors replaced the console checked codes none now and unit tested good.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Glen Burnie, MD 21061

Justin S.

Job Details: 08/16/2023

"CX LOWES Complaint check unit. Unit is spinning and blowing burt not heating.TCO switch not function and reading open. Replaced with van stock. unit noiw heats, spins, and blows. Unit works good; ordrng 1 W10900067 (cutoff-tml)"

We serviced a

WHIRLPOOL ICE MAKER

Model WUI95X15HZ01

Near Ocean City, MD 21842

Frederick R.

Job Details: 08/16/2023

complaint is unit leaking. Inspected/tested and found drain hose not secured properly. Clamp was not tightened properly. Also found filter house leaking. CX using knock off filter. Advised her to only use only everfresh whirlpool filters. Put filter back in and it was not leaking for the 45 mins i ran unit and drain hose is no longer leaking. Unit not cooling. Compressor turning on and gas valve. Not sure if this is because its been sitting a long time. Have CX running unit until tomorrow. see sticky note;

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Grandy, NC 27939

Branden R.

Job Details: 08/16/2023

"cx complaint cons reports whistling, and water leaking inside tub. says there's a puddle of water inside. checked unit and found unit sitting right next to air handler for house ac , checked vent outside and cx has a open vent allowing air handler to suck in mositure whenever ac in the house is running . found bad rollers on unit also found idler pully making noise . ordering all parts for repair to unit . cx agreed to get a vent cover with flaps for outside vent .; ordrng 1 4392065 (repair kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Dumfries, VA 22026

Robert W.

Job Details: 08/16/2023

Replaced FC door and tested unit is working properly.

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Camden, NC 27921

Branden R.

Job Details: 08/16/2023

"cx complaint unit not making ice , checked unit and found unit will need new inlet valve along with pump for repair . unit has good frost patteren unit harvesting when is supose to . unit not putting in water to allow unit to fully run . ordering all parts for repair .; ordrng 1 W11439191 (pump) and 1 W10870921 (valve) and 1 W11257051 (inlet tube)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS05

Near Williamsburg, VA 23188

Orbie

Job Details: 08/16/2023

"cx complaint unit not making ice. checked unit found icemaker not wanting to turn. replaced icemaker. tested unit icemaker turning but not wanting to test. called techline spoke with Rich, 15vac at icemker, at P12 tan to red. lost service with rich. called back spoke with Robert. found p1 white connector falling off voltage when barely wiggling leads causing unit to go from 120vac to 9vac/15vac. advised to order main control board as well as harness to just be safe, also noticed dent in top grille, ordering that too (under 30 days); ordrng 1 WPW10739408 (cntrl-elec) and 1 W11442534 (harness) and 1 W11449389 (grille)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Elizabeth City, NC 27909

Branden R.

Job Details: 08/16/2023

"cx complaint refrig-frzr randomly over frzes, will defrost, run fine, then over freeze again checked unit and found light switch has frost build up inside of it causing light to not work, defrosted and got switch to work for now . also found cabinet on the bottom left needed silicone to seal properly . added silicone and tested found uint will need rails tryed to install rails and found i will need a new rivet gun mine broke and will not grip rivet to allow it to be properly installed . ordering all parts and buying a new rivet gun after work today .; ordrng 1 W11445850 (switch) and 1 W11602886 (led) and 2 w11265130 (rails)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Rising Sun, MD 21911

Taylor F.

Job Details: 08/16/2023

"Cx complaint is unit has frost build up in the FC. Tested inspected and verified complaint. Found a significant air leak in the FC gasket on the top right. This caused the FC to be 10-15 degrees and lots of frost built up on the evap cover and all over food. Was able to correct gasket with heat gun and it is now sealing with no air leaks. The RC gasket that was ordered is the correct part number but wrongly packed. Reordering gasket, cannot reschedule at this time due to cx not being available. Gasket is in stock. Sealed system not needed at thsi time.; ordrng 1 W10830162 (gasket-fip)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 08/16/2023

isntalled ordered part. tested unit for cx. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Middletown, DE 19709

Taylor F.

Job Details: 08/16/2023

Cx complaint is unit not draining. Found the drain pump to be getting 120VAC but just humming. Sometimes pump would come on and function and other times it would not. Found no objects in drain pump causing it to stall or not come on. Replaced pump and tested unit several times and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, DC 20012

Brian F.

Job Details: 08/16/2023

"Cx states RC door swinging open too fast, tested and confirmed. Found unit was leaning too far back and to the right, had to shim back right wheel in order for unit to be level and square without rocking. Explained to cx how door cam works, tested, door now opening and closing properly."

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