We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 06/15/2023
"cx complaint is the unit not powering on at all. i confirmed complaint, unit is completly dead. i found outlet wired properly. i inspected and found loose connection on the board. i unplugged it and reseated it. control now powers up. i ran the unit and it is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KBRC36FTS07
Near Norfolk, VA 23518
Carl A.
Job Details: 06/15/2023
"cx complaint of unit not making ice checked temps 7 in freezer.jumpered out ice mkaer to find no action,replaced icemaker tested unit works as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lebanon, PA 17046
Justin L.
Job Details: 06/15/2023
As per previous tech was able to access unit and replace parts. Unit now checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED6605MW0
Near Catonsville, MD 21228
Robert L.
Job Details: 06/15/2023
"cx complaint scrapping noise when started, found control not mounted and riding along drum, resecured control to side panel tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Sterling, VA 20166
Jason A.
Job Details: 06/15/2023
CX complaint WASHER not working. Previously unit would run drain pump without advancing. Checked voltage & polarity at outlet. Replaced ACU. Ran test wash - completed. Start QUICK WASH - hot temp. Unit advancing past lid lock to fill & agitate > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Annapolis, MD 21403
Israel R.
Job Details: 06/15/2023
Installed control and evap cover. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model wfw87hedw1
Near Nottingham, MD 21236
Dustin F.
Job Details: 06/15/2023
"Upon arrival, could not confirm MS via sticker, if CX wants unit serviced they will need to aquire a new MS sticker and call us back no charges needed no work done."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Norfolk, VA 23513
Carl A.
Job Details: 06/15/2023
"cx complaint of unit making a weird noise,checkedu nit ot find no error codes at this itme,looked under unit to find debries under drive motor cleared debries from under unit was unable to duplicated problem at this time tested nad calibrated unit works as deisgned"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Dumfries, VA 22026
Tanner B.
Job Details: 06/15/2023
"Bottom oven rack seized, adjusted the bottom oven rack and testd units function .. Job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 06/15/2023
black soot building uup on left front burner burner cap and head repalced 1/18/23 customer stated has to clean burner every two days and soot comes back cleaned tested orange wicks dancing around flame not so much on low called tech line sr7736641834 adjsuted flame lower cleaned burner head tech line sugguest venturi tube replacement called safety sr7736623234 customer unhappy with performance ongoing issuse venturi tube showing sp order; ordrng 1 W11662212 (venturi tube assy) and 1 W11443594 (burner head kit)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Frederick, MD 21701
Justin S.
Job Details: 06/15/2023
the unit is etting a f8e4 error code when the unit has no water in the pan. replaced the float and the unit is now filling washing and draining correctly. the unit is now ready; ordrng 1 W11545764 (float)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Newport News, VA 23606
Orbie
Job Details: 06/15/2023
"cx complaint unit not making ice in freezer. checked unit verified complaint. test 1, 39*, test 2, -2*, test 31, 0*, test 98 water filled. test 121. unit went to 04 and never went off that.. unit needs icemaker to complete repair. only 2 in stock unable to reschedule.; ordrng 1 W10898289 (icemaker)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Virginia Beach, VA 23464
Branden R.
Job Details: 06/15/2023
"came out to replace parts on unit , disassmebled and replaced gearcase . tested unit is running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Newport News, VA 23601
Orbie
Job Details: 06/15/2023
"cx complaint unit not making ice. verified complaint. test 57, 01. test 56, E5. test 45 heard humming valve. unit needs icemaker and fill tube heater to complete repair.; ordrng 1 W11658802 (icemaker) and 1 W11087201 (heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS04
Near Hampden Township, PA 17050
Fred G.
Job Details: 06/15/2023
i was able to access unit and replace the FC top and bottom hinges. I found doors not level up together. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW3
Near Hampton, VA 23666
Orbie
Job Details: 06/15/2023
"cx complaint unit leaves clothes wet after cycle completes. checked unit found F8E1. found faulty water valve causing cold water to not be dispersed, interupting cycle. unit needs water valve to complete repair.; ordrng 1 WPW10683603 (water inlet valve)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEB4
Near York, PA
Sal R.
Job Details: 06/15/2023
"Per the previouse tech, I was abel to access and replace all parts after steaming out iceblockage. UNit test good ."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Street, MD 21154
Brian R.
Job Details: 06/15/2023
complaint with temps and has logs on unit and times and so on. did quick test to 350 to check before calling unit in. at 350 unit has a high and low of 364 and 342. opened door and let heat out as she said she does when putting things in and she said temps wont go back up. went from a somewhat range to 312. unit would not heat back up and when it did it was about 10-15 deg at a time. no codes in unit. called and spoke to Rob and SR# 7736643294 tested went over unit. he advised this pointer and need to do a thermo calibration on unit as thats more to a point then my readings. just closed mine in door switch and cut wire.need to get one or sent next tech out with one. noted it all.pointer W10565140 thermo coupler probe to do temp range for 3 cycles. will need to send next tech out with one.; ordrng 1 W11179310 (Control)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Severna Park, MD 21146
Israel R.
Job Details: 06/15/2023
"Customer complaint unit is making loud noises when agitating. We ran test and found no error codes. After ran test the unit was quite. We ran a quick wash with some towels. We can hear noise as if the unit was skipping. Pulled unit and looked under and found oil in the belt. The bearcase is leaking and also the tub is rubing sitting on the floor when basket is filling. Week suspension. ORdering gearcase, hub, pulley, belt and suspension.; ordrng 1 W11217817 (suspension) and 1 W10528947 (drive hub kit) and 1 W11454372 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Hampton, VA 23661
Orbie
Job Details: 06/15/2023
cx complaint unit not going through cycles. checked unit found F8E1. found faulty inlet valve causing unit not to cycle through steps. replaced inlet valve tested unit working as designed. also advised cx on proper standpipe height.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Dundalk, MD 21222
Dustin F.
Job Details: 06/15/2023
"CX complaint: Seal keeps comming off inside drum during cycleInspected unit, confirmed CX complaint. Ordering new drum.; ordrng 1 W10508188 (drum)"
We serviced a
JENNAIR MICROWAVE
Model JMC2430WP01
Near Fort Washington, MD 20744
Shane B.
Job Details: 06/15/2023
"cx complaint is the unit not heating. cx said it still runs but does not heat. i checked for codes and found F6E8 saved several times. cleared code and tested unit. it did not heat. pulled unit out and inspected mag. no damage to mag tube. i replaced inverter with preIDed part. unit still does not heat. called techline, they had me check voltage at the inverter. its getting 120vac. they advised replacing mag and invertor together. SR#7736645003. quoted cx for repair. she didnt want to pay for both parts, she thinks only mag is needed. quoted her for both parts and for just the mag. she paid service call and said she will talk it over with husband. i put original invertor back in.; ordrng 1 W11346197 (magnatron)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near North Potomac, MD 20878
Julian H.
Job Details: 06/15/2023
replaced parts tested & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fort Washington, MD 20744
Shane B.
Job Details: 06/15/2023
cx complaint is the unit not making ice and items in the FC not freezing. confiremed complaint. i found FC temp now reads 18 degrees. insepcted evap and found no frost only a clump of ice in the upper corner of evap. unit is pulling .61amps when checked with my killawatt meter. unit has a SS issue. ordering evap and compressor. cx mentioned the water dispensor also drips. ordering valve and water line. schedule with SS tech when all parts are available.; ordrng 1 W11546605 (evapator) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11163765 (fitting) and 1 W11546685 (water valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Frederick, MD 21702
Ricardo S.
Job Details: 06/15/2023
"Cx complains that the unit not working on any cycle, inspected unit, ran normal cycle and motor capacitor makes a humming noise, faulty capacitor, replaced part from v/s LOOK LOOK reset power, unit tested and washer machine works fine; ordrng 1 w11395618 (capacitor v/s RS), used 1 W11395618 (CAPACITOR Vs) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Westminster, MD 21157
Brian R.
Job Details: 06/15/2023
"cx complaint is unit is not spinning out. tested and checked unit to find hub stipped out. replaced from VS and tested and unit still has slight wabble but not as bad as gearcase shaft is worn down. ordered another hub as this one will be shot by the time we come back so they can use unit. parts will be needed. as soon as partss are in office will schedule.; ordrng 1 W10528947 (Hub) and 1 W11454734 (Gearcase), used 1 W10528947 (HUB) from stock"
We serviced a
AMANA RANGE
Model ACR4303MMS
Near Harrisonburg, VA 22802
Danny R.
Job Details: 06/15/2023
npo excaess om tuesday cant come on any day but tuesdays; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Westminster, MD 21157
Brian R.
Job Details: 06/15/2023
cx complaint is things are getting torn up while washing. though it was the dryer but dryer checks. said its only the white loads and thats it. checked over unit. she said unit does this with agitator is in or out. drum is smooth as well as washplate and everything in unit. with agitator in or out and issue still happens will order washplate to replace with the agitator and replace both as entire unside checks. no service pointer for issue. only code was a F0E3. as soon as parts are in office will schedule.; ordrng 1 W11510461 (Washplate)
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Hedgesville, WV 25427
Ken M.
Job Details: 06/15/2023
Fascia replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Williamsburg, VA 23188
Lucas R.
Job Details: 06/15/2023
"cx complaint unit not starting, checked unit, chatter from switched, found loose bu wire on door switch, seated wire, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Falling Waters, WV 25419
Ken M.
Job Details: 06/15/2023
"Unit plugged in and current draw of compressor measured. Compressor settled at around .55A. Checked to see if the unit was forming a frost pattern. No frost pattern is forming. Unit either has a weak compressor or has developed a leak in the sealed system. Ordering compressor, evaporator, and drier. Power disconnected.; ordrng 1 WPW10143759 (dryer) and 1 W10309988 (compressor) and 1 WP2188822 (evaporator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Silver Spring, MD 20906
Leon
Job Details: 06/15/2023
cx complaint bottom freezer-filter backed up so water is dripping from bottom. inspected unit and found clogged drain line. unclogged drain line and reinstalled. cleared ice from bottom of fridge
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Silver Spring, MD 20910
Brian F.
Job Details: 06/15/2023
"Went to install ignitor, found connector was different, must have been searching parts for the wrong engineering code. Ordering correct ignitor, cx out of town until the afternoon of 6/22.; ordrng 1 W11176454 (igntr-oven) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Silver Spring, MD 20902
Leon
Job Details: 06/15/2023
cx complaint water pipe busted. inspected unit and found water inlet pipe broken. client will need to call a plumber for proper repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Dover, DE 19904
Taylor F.
Job Details: 06/15/2023
"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM had an E2 error code. Went to test 57 and IM failed with 02. Ordering IM, cannot rescheudle at this time due to SO part.; ordrng 1 W11658802 (ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Madison Heights, VA 24572
Kyle A.
Job Details: 06/15/2023
Wash pump reading open. Ordering pump.; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ6
Near Catonsville, MD 21228
Robert L.
Job Details: 06/15/2023
"installed magnetron and diode per previous, tested all ops ok"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near South Boston, VA 24592
Kyle A.
Job Details: 06/15/2023
Unit had a bobby pin in the drain. Removed pin and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/15/2023
"cx complaint unit not making ice , checked unit and found ice bin warped or frozen shut . not allowing bin to be uninstalled . tryed to steam out bin and removed but unable to bang on the side of ice box to try and bust lose but was unable too remove bin . ordering all parts for repair . unit will need new bin we will have to break the old bin to be able to remove . also ordering ice maker for repair once we can get into unit .; ordrng 1 W11185686 (Ice Container) and 1 WPW10300024 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Farmville, VA 23901
Kyle A.
Job Details: 06/15/2023
Shifter isnt actuating and causing the unit tp grind splutch. Ordering both parts.; ordrng 1 W11481722 (Shifter) and 1 W10721967 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW05
Near Virginia Beach, VA 23464
Austin D.
Job Details: 06/15/2023
"cx complaint the unit is not ever shutting down. always running. checked the unit and found unit running. no abnormal noises just not shutting off. checked the evaporator and had a half iced over coil.. unit seems to be pulling out of defrost too early. this is causing ice to still be formed on the coil. also the unit is leaking out of the dispenser. therefore, i went ahead and ordered a new seperator as well. ordering new control and temp sensors to resolve the defrost issue.; ordrng 1 W11566475 (evap harness) and 1 W11236851 (damper) and 1 W11670354 (control) and 1 W11098702 (ice chute) and 1 W11567938 (ui) and 1 W11546981 (heater)"
We serviced a
WHIRLPOOL WASHER
Model WED8127LC02
Near Virginia Beach, VA 23454
Austin D.
Job Details: 06/15/2023
"cx complaint the unit is not drying correctly. checked the unit and found that the terminal block wire set was sstripped. replaced with a new one and tested operation. unit is good to go for resale; ordrng 1 279318 (terminal wire set ar vs), used 1 279318 (terminal block wire set ar vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Suffolk, VA 23435
Zachery R.
Job Details: 06/15/2023
"upon arrival cx stated they have not seen any moisture build on gasket, replaced rc gasket, used steamer to fluff gasket, advised cx to allow gasket to form to cabinet for a few hours."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Norfolk, VA 23502
Austin D.
Job Details: 06/15/2023
cx complaint the unit is not cooling. checked the unit and found a compressor running with an amp draw of .5 amps. showing signs of low charge or restiction. ordered all parts needed and a ss tech. will return once the parts come in.; ordrng 1 W11562258 (evaporator) and 1 W11582579 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (filter drier) and 1 sstech (ss tech)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Smithfield, VA 23430
Zachery R.
Job Details: 06/15/2023
"cx complaint unit not drying dishes, checked unit, unit displaying f4e2, checked heater, heater is plugged in and within range, checked acu, all connections are secure and acu measuring 122vac, ordering parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11410066 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Washington, DC 20037
Samuel R.
Job Details: 06/15/2023
cx complaint unit upper rack is falling.inspected unti and found rack adjuster wheels have failed.unt needs a new rack adjuster kit.W10712395 0 tribles cx pif; ordrng 1 W10712395 (rack adjuster kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/15/2023
sent with combi parts ticket for dishwasher tested unti customer staated unit dries but only if high temp is selected informed lasrt vist inlet temps not reaching 120 f after tested for about a hour tap temp at 105 f heater comng on called tech line sr 7736640220 informed customer could change water heater temps to get incoming water to 120 f informed customer and also informed that the water will get hotter by runnning long and to verify water isnt too hot being using in shower/sink
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Thurmont, MD 21788
Bernard M.
Job Details: 06/15/2023
"Cx complaint unit doesn't wash clothes. Entered diag and found error code F7E9 locked rotor. Ran test and unit didn't agitate. Went into component activation and unit failed to agitate. Unit spins on all speeds. Ordering parts, once available, contact cx to reschedule; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/15/2023
cx complaint unit froze wqater line. unit unplugged when i get here. orderoing resevoira nd vavle to elminate all water parts inside our unit. recommend they check the house water pressure at the home unit was installed.; ordrng 1 W11346622 (housing/resevoir) and 1 W11548535 (valve)
We serviced a
WHIRLPOOL DRYER
Model MHW8100DC0
Near Alexandria, VA 22302
Lloyd B.
Job Details: 06/15/2023
Cx says both units are working fine and didnt want to bother any longer. Service declined. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Arlington, VA 22201
Lloyd B.
Job Details: 06/15/2023
"Cx complained the unit did not finish a cycle. Installed new valve. Went to install gearcase but the washplate would not come off, it is seized to the gearcase shaft and would involve breaking and replacing. Explained to cx and he declined to have the gearcase installed at this time. PLEASE REFUND FOR THE GEARCASE PLUS $30 FOR LABOR. Job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Harrisburg, PA 17104
Cody H.
Job Details: 06/15/2023
"CX complains unit will not dry cloths. Unit is heating and tumbling on arrival. Found unit to be blowing air out of the vent at the top. Removed rear vent and unit began flowing air as normal. Reattached vent and unit began blowing air out the lint trap again. Unit is working as designed, CX will need to have vents cleaned to restore proper function. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL WASHER
Model cae2745fq1
Near Harrisburg, PA 17102
Cody H.
Job Details: 06/15/2023
"CX complains unit will accept money but unit will not run cycle. Found unit to be recieving power to control, unit will not allow into diagnostic test mode. Called wp commercial Ref # 1107615 spoke to aidan who said to replace main control, timer control and water temp control all at same time to fix issue. Quoted cx for repair to which cx rejected at this time. CX paid service fee with card. no further work needed unless cx calls into office. CX EMAIL CONFIRMED"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 06/14/2023
i was able to access unit and replace both rail stopper. when replacing the door gasket I found after replacing the door did not want to shut. I found the door gasket is not laying correctly and is sticking out not allowing door to close.; ordrng 1 w11177741 (gasket) and 1 looklook
We serviced a
WHIRLPOOL WASHER
Model lte5243dq2
Near Washington, DC 20009
Samuel R.
Job Details: 06/14/2023
replaced door latch.found unitto have clips for washer lid.unit just needs push nuts so lid screws can stay in place WP692400 1 tribles; ordrng 2 WP692400 (push in nut)s
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS00
Near Vienna, VA 22180
Simon
Job Details: 06/14/2023
"CX complaints refrigrator humming noise.UNIT CHECKS .EVAP FAN MOTOR relay not responding goes on and off .valtage checks 120AC.disconnect eva fan no clicking sound .connect eva fan relay start clicking BUILD INN refrigrator need 2nd tech and control board ,CX will pay for the labor on next visit.SZ; saved tckt"
We serviced a
WHIRLPOOL COOKTOP
Model KCED606GBL01
Near Silver Spring, MD 20905
Robert L.
Job Details: 06/14/2023
"cx complaint vent not pulling air/steam from cooking, found vent back flowing, went outside and saw vent flap stuck behind decking, was able to pop flap free, cx to cover later, full air flow returned, tested all ops ok, pop 11/29/22 but not delivered and installed until 3/21/23"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Virginia Beach, VA 23464
Austin D.
Job Details: 06/14/2023
"cx complaint the unit making some noise during the spin cycle. checked the unit and no error codes were found. checked underneath and found that the gearcase was not fully seated to the tub. this can cause the unit to be out of balance and creating some abnormal noises during a cycle. therefore, i tightened it down for the time being but since the transmisstion has been running loose for potentionally six months i am reordering the gearcase. also any part involved with gearcase that may have been affected by the unit running with a loose gearcase. parts on order.; ordrng 1 W11454372 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W10528947 (hub)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Millsboro, DE 19966
Michael E.
Job Details: 06/14/2023
Replaced outer door glass and nameplate as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Staunton, VA 24401
Danny R.
Job Details: 06/14/2023
"called tech line now power to unit found main power line to compressore burnt sr 7736502808; (created new UIS, deleted prior attachment to UisID 495682)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Adelphi, MD 20783
Sherwood
Job Details: 06/14/2023
cx complaint door came off. arrived installed part door is working as designed. repair complete.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Lancaster, PA 17601
Cody H.
Job Details: 06/14/2023
"CX complains unit counter bulb is not working even after replacement. CX that was at home did not have any POP and entitlements did not show anything. Called CX on file as instructed by CX at home and left voicemail that we needed confirmation that unit is in warranty before moving forward. Gave CX 10 mins to respond, which they did not and moved no. No work done at this time due to no POP. CX EMAIL CONFIRMED.; snapped 3 QuickPics"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Richmond, VA 23227
Thomas B.
Job Details: 06/14/2023
Unable to remove dishwasher safely without causing damage to floors called office for guidance was referred to whirlpool TechLine called TechLine to document and took Quickpics of the removal issue. SR 7736634340 Cx Will need a contractor for removal and for reinstallation of the Unit in order to change out the Tub Assy.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Winchester, VA 22601
Ezra M.
Job Details: 06/14/2023
installed new door panel
We serviced a
WHIRLPOOL DRYER
Model MEDB765FW0
Near College Park, MD 20740
Sherwood
Job Details: 06/14/2023
please do not send me back she was really rude and cursing at me. made me really uncomfortable.;
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Tyro, VA 22976
Danny R.
Job Details: 06/14/2023
uniot ios stacked asnd cant take down by myself cx will remove dryer for repair will need drain pump and control; ordrng 1 W11583890 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE304DWH0
Near North Potomac, MD 20878
Brian F.
Job Details: 06/14/2023
"Cx states dw is loud, not washing well. Entered diagnostic mode, found saved f3e2 (owi shorted), f6e6 (inlet water cool), f9e1 (diverter can't find position), and f9e2 (diverter stuck on). Quoted cx for control replacement, given the age of the unit and the cost of the repair, cx is going to replace unit."
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Lewisberry, PA 17339
Drew B.
Job Details: 06/14/2023
cx had called KA about job and they were under the assumption that they covered this.. infromed and showed no auth sent over and told them cost of panel estimate and they are calling KA agin.;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Gaithersburg, MD 20877
Brian F.
Job Details: 06/14/2023
"Cx states frost in FC, inspected and confirmed. Found FC door gasket not sealing along top right corner. Cleared frost/ice from sliders, adjusted gasket with heat gun, door now closes and seals, unit is now working properly."
We serviced a
KITCHENAID OVEN
Model KMBP100ESS
Near Winchester, VA 22601
Ezra M.
Job Details: 06/14/2023
unable to locate unit - 1st attempt; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Washington, DC 20036
Samuel R.
Job Details: 06/14/2023
checked evap cover and didnt come with damper as it showed in the pic.need to order damper and use cover on return visdit.W11673316 special order; ordrng 1 W11673316 (damper)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Smithfield, VA 23430
Lucas R.
Job Details: 06/14/2023
"cx complaint door not closing, ice clumping, checked unit temps good, riased leveling feet to 1/4 bubble leaning back to aid in door closure and ice box, tested, unit working as designed. cx also would like like drip tray repalced as it never seated correctly since install, called tradecare but were closed for the day, please shop job tomorrow so i can try and get auth. tray W10909034; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Stafford, VA 22554
Robert W.
Job Details: 06/14/2023
CX Complaint is the unit was leaking water. Inspected unit found no error codes ran unit and found unit is working properly all connections are good no leaks the unit is tilted foward raised front of unit to give it some pitch tested again and unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Shenandoah Junction, WV 25442
Ricky E.
Job Details: 06/14/2023
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Stafford, VA 22554
Robert W.
Job Details: 06/14/2023
"CX Complaint is the unit isnt cooling at all. Inspected unit and found unit not plugged in plugged unit up and found compressor is running thermistors are good compressor has low amp draw and no frost pattern on evap at all let run for 10 mins and still no frost pattern, Ordering dryer and coupler CBE; ordrng 1 LOOK (LOOK) and 1 WPW10143759 (Dryer) and 1 W10913906 (Coupler)"
We serviced a
WHIRLPOOL OVEN
Model WOS92ECOAE00
Near Hampton, VA 23664
Carl A.
Job Details: 06/14/2023
"cx complaint of unit not coming on ,tested unit to find the following error codes F6E1,F6E2,ohmed out temp probe and element all checked good determind problem to be with control board cx delined for an EST at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near ,
Michael E.
Job Details: 06/14/2023
CX complaint: unit leaked after install. Tested and verified complaint. House is new and not yet occupied. Tested water dispenser and filled IM and no leaks detected. Water supply is tight and no leaks. May have been water line not tightened properly on original install. CX stated that the unit flooded the whole first floor but no problems found today. Unit is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/14/2023
Cx complaint is that the Freezr is not cooling like it should and their ice cram melts and refreezes. Upon arrival I found that the FC temp was at 22 degrees. I entered diag and found that the FC evap fan is activating but is running rough. I tested the RC fan and the Ice box fan and found that both are operating as intended. I found no excessive frost built up on the evap. Cx also stated that the unit is still making ice regularly and it was having a power failure alarm come on intermittently. I am ordering the fan and LED control and will use the main control on return if needed. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W10804160 (Dc Power board) and 1 W11249952 (Evap Fan)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Clinton, MD 20735
Leon
Job Details: 06/14/2023
cx complaint electric dryer - not operating - no power - has power (lights on)?- won't start. tested unit and found control and UI bad. replaced parts and tested unit works properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB01
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/14/2023
"cx complaint RC is not cooling. I found frost build up outside of evap cover. I ran test 5 and found it passed. ran test 13 and found heater did come on. I found 124.5vac from control to heater. i then found 33.6ohms through the heater circuit. I removed evap cover and defrosted evap, removed defrost thermistor and placed in ice water. I only found 2.7kohms from sensor. sensor is faulty. called TL (SR7736633936) to file issue. unit needs thermistor to correct issue. qouted cx and cx accepted. I found thermistor that was supplied was faulty. in ice water it read O.L. pulled thermistor from van stock and found that one was good. cx paid in full. unit now checks good.; ordrng 1 w11396033 (door switch (FG VS)) and 1 WPW10384183 (thermistor (FG VS)), used 1 W11396033 (SWITCH), and 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS04
Near East Petersburg, PA 17520
Justin L.
Job Details: 06/14/2023
Cx complaint door damage. Unit is in new build and builder had proof of purchase for first 30 days. Found right side rc door dented. Ordering door which will ship to builder who will contact us for return.; ordrng 1 look (look) and 1 W11436604 (stainless rs rc door)
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/14/2023
Per previous diag I was able to access and replace the control and heating element. i then tested the unit and found that it is now heating properly. Unit is functioning ans intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48CXDBDB13
Near Lititz, PA 17543
Justin L.
Job Details: 06/14/2023
Cx complaint frost build up in freezer. Was able to access unit and clear frost. Verifed dispenser door closing. Heated gasket to sit properly. Collected for service no further work needed
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SEDUDW14
Near Reston, VA 20191
Simon
Job Details: 06/14/2023
CX complaints icemaker not working properly UNIT checks optic diagnostic mode emitter and reciever not responding bleaking continuosly.orderd parts .CX will paid for labor on next visit.SZ; ordrng 1 W10757851 (PC BOARD RECIEVER) and 1 W10757851 (PC BOARD EMITTER)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Manheim, PA 17545
Justin L.
Job Details: 06/14/2023
As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS0
Near Harrisburg, PA 17109
Fred G.
Job Details: 06/14/2023
cx complaint unit is not cleaning dishes. inspected unit and found i could not get into diag. i ran a normal cycle and found water came in but wash motor did not come on. i removed outer door and found 123.4vac to wash motor. unit needs sump assy. qouted cx for repair and cx accepted. replaced sump and found unit now checks good.
We serviced a
KITCHENAID HOOD
Model KVWB406DSS4
Near Ashland, VA 23005
Kyle A.
Job Details: 06/14/2023
Covers mounts were riveted on backwards. Reodering coverSr#7736631914; ordrng 1 W10735373 (Cover)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hertford, NC 27944
Branden R.
Job Details: 06/14/2023
"cx complaint unit not filling , checked unit and found valve has proper vac to it but not opening for water to flow . replaced with pre id and tested unit is now running as designed . all major componets checked good ."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Rockville, MD 20853
Israel R.
Job Details: 06/14/2023
Customer complaint unit is not filling with enough water on auto. I tested the unit and found the unit is filling as much as it will with auto. The unit is going to priorytize saving water over filling completly. Adcide the custoemr to use max fill and on big loads like bedding to use bulky with max fill. And to turn off the extra power becasue it will fill with less water. Adviced the customer to leave the fill on max. Unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Warrenton, VA 20186
Daniel J.
Job Details: 06/14/2023
combi oven f5 e1 error also complaint of smell when in use last time before stopping smell was worse went to remove unit removed screws and grille cover no movement found shim screwed down near feet unable to push unit back any further or raise enough to get feet over shim sugguesting two techs informed if two techs cant remove the installers will need to remove unit for us to service unit; ordrng 1 W11449277 (interlock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Fulton, MD 20759
Robert L.
Job Details: 06/14/2023
"called partner team, they have on record that any modification would void warranty, whirlpool directed cx to repair clinic to order what ever parts cx would like , he would need to pay for it. but as a 'WFCC' company we cannot retro-fit any model without manufacturer supplied parts for that model sr#7736461307 cx needs plumber to address sediment in lines and pressure issue,spoke to cx hes contacting whirlpool, he still has issue of noise complaint"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/14/2023
"cx complaint same issue, come to find defective ui, replaced ui, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Chester, VA 23831
Chris B.
Job Details: 06/14/2023
cx comp when unit will agaiate lights will flicker and make wierd noise insp unit threw auto test found unit does work as desighned and cannot duplicate error calibrated unit tesed threw diag mode several times could not duplicate comp
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/14/2023
"replaced valve, tested, noticed drain hose way too far down drain, secured drain hose in proper position, come to find oil leaking from bearings onto clutch, ordering additional parts to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11396716 (suspension)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near North, VA 23803
Chris B.
Job Details: 06/14/2023
replaced control and drain pump tested unit wroking as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Franklin, VA 23851
Zachery R.
Job Details: 06/14/2023
"cx complaint unit shaking during spin. checked unit, no faults stored. checked gearcase, come to find oil leaking from bearings onto clutch, advised cx phones are down so i will not be able to schedule, but parts are on order and she will be contacted for return visit.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Chester, VA 23831
Chris B.
Job Details: 06/14/2023
"cx comp unit will not wash clothes insp unit conf cx comp found cap out of range s code s17538 W11632927 replaced cap from vs W11395618 tested unit working as desighned; ordrng 1 W11395618 (cap), used 1 W11395618 (cap) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204KSB00
Near Williamsburg, VA
Orbie
Job Details: 06/14/2023
"cx complaint door not shutting correctly and beeping. found bracket on bottom drawer not pulling door in far enough and also found bracket on bottom drawer not pushing door switch in. unit needs new drawer slide and lower bracket. cannot find slides in blow parts list. called techline spoke with Rich. advised he also didn't know and advised me to look the part up in parts research SR#7736636945. called MX and he emailed parts research. ordering bracket for now, cx asked if bracket comes before slide to send us back out to her to get the unit back up and functioning.; ordrng 1 W11678576 (bracket) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Midlothian, VA 23114
Joseph D.
Job Details: 06/14/2023
Leveled calibrated unit with Warren suspension bouncing must replace suspension; ordrng 1 W11396716 (Suspension)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Ephrata, PA 17522
Cody H.
Job Details: 06/14/2023
"CX complains unit showed F3e5 error then shut off and would not run cycle. Found unit to be running cycle on arrival but CX complains unit is not reading dispenser correctly. Removed dispenser and cleaned sensor, sensor was covered with buildup. Retested unit and unit is reading 75% and 50% detergent. Found the dispenser drawer float to be binding up and causing sensor to not read correctly as well. Unit will need dispenser drawer and housing for return visit. Pump is also making excessive noise when opperating, will return with pump to replace when replacing other parts as well.; ordrng 1 W11413340 (drawer)"