We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23454
Lucas R.
Job Details:
08/17/2023
"replaced acu checked good, configured, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Arlington, VA 22207
Davonte
Job Details:
08/17/2023
cx complained unit was over frostiong in the freezer section and dripping water into rc. confirmed cx complaint after inspecting unit. while testing the unit evap fan never came on. unit will need new evap fan; ordrng 1 4W11369036 (evap fan)
We serviced a
WHIRLPOOL OVEN
Model GBD277PDS09
Near Bowie, MD 20721
Sherwood
Job Details:
08/17/2023
cx complaint upper oven not heating. arrived today confirm issue. installed part tested. unit did pre heat to 350 after install. repair completr
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Fredericksburg, VA 22408
Robert W.
Job Details:
08/17/2023
Arr at CX and inspected parts shipped to CX and found the new cabinet is crushed and the drum is damaged. Reordering Cabinet and drum; ordrng 1 W11417445 (Cabinet) and 1 W10545923 (Drum)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newport News, VA 23608
Orbie
Job Details:
08/17/2023
cx complaint unit has ice building up at freezer door. verified complaint. called techline spoke with andrew. advised to add sealant to cabinet. ordering parts needed to complete repair; ordrng 1 482338 (adhesive)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Laurel, MD 20723
Dustin F.
Job Details:
08/17/2023
"Cx complaint: oven light wont turn offInspected unit, confirmed CX complaint. Tested door switch abnd confirmed continuity when open. Confirmed board is continuously sending voltage. suspect bad triak. unit needs new control and bulb. unit is within 30 days. cx is unhappy and wants to try and get unit replaced with whirlpool.; ordrng 1 W11548749 (control) and 1 WPW10571723 (bulb)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYB
Near Laurel, MD 20708
Dustin F.
Job Details:
08/17/2023
"cx complaint: after repair unit still wasnt washinginspected unit, found F8E1 and F6E4 codes.Inspected float switch, (read good) and drain hose(was kinked) noticed during test cycles i could not hear the was motor come on. went to back of unit and found wash motor reading .347 miliohms and open. unit needs new sump assembly. CX doesnt wanna repair. he wants to replace unit and asked me to leave unit out so he can do so."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Fredericksburg, VA 22408
Robert W.
Job Details:
08/17/2023
"CX complaint is the unit isnt responding. Inspected unit and found the UI not responding at all cycled power and still same issue checked connections and there good, Ordering Console; ordrng 1 W11600634 (Console)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Williamsburg, VA 23185
Orbie
Job Details:
08/17/2023
"upon trying to remove gearcase, unable to remove gearcase, also found stator and clutch had wear on them. ordering all parts needed to complete repair. returning tech will need to remove inner/outer basket together with gearcase attached. advised cx unsure when we will return as parts not in stock as well as lowes auth process.; ordrng 1 W10811960 (spin basket cbe) and 1 W11219115 (outer basket) and 1 W10915700 (stator) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS20
Near Spotsylvania Courthouse, VA 22553
Eric F.
Job Details:
08/17/2023
"Confirmed cx complaint unit fogging up in UI, UI becoming non responsive when cooking sometimes. Found UI ground harness loose, potential electrical damage to UI. Cx states issues happened after she roasted veggies and the UI got steamed up, causing the unit to lock until it cooled down/dried out. Blower fan is currently working, no error codes. Likely that unit isn't able to vent humidity quickly enough but ordering UI to be certain.; ordrng 1 W11616675 (ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Palmyra, PA 17078
Fred G.
Job Details:
08/17/2023
cx complaint water is coming out from freezer and it is making noise. inspected unit and found FC is having a defrost failure. i tested bimetal and found it to show O.L. test 6 shows 01 for bimetal closed. I did not find 120vac comeing from control. unit needs fc evap fan harness and control to correct issue. cx also said left RC door is not closing correctly. I found mullian is not going into receiver. I found left lower bracket was warpped allowing door to sag. needs lower hinge to correct issue. once parts are approved please reach out to cx and set up a return visit.; ordrng 1 W10843055 (control) and 1 W11452196 (fc evap fan harness) and 1 W10878115 (lelf lower hinge c)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Olney, MD 20832
Brian F.
Job Details:
08/17/2023
"Cx states UI not responding, tested and confirmed, UI is getting power, lights and display are on, but buttons not responding. Found corrosion on UI board. Installed new UI, ran service test, test completed with no errors but found vent not opening properly. Ordering control and vent.; ordrng 1 W11649995 (vent) and 1 W11506011 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Columbia, MD 21044
Brian F.
Job Details:
08/17/2023
"Installed fill tube heater and dual valve. Ran test 19, fill tube heater started heating when activated, ran test 45, ice maker filled. Set temps to 36 and -1, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Red Lion, PA 17356
Sal R.
Job Details:
08/17/2023
"CX complaint is that the unit does not always unlock. I found that the unit has a F0E2 error code stored in diag. I cleared the code and ran a test cycle. I found the unit to complete the test , but the door clicked to unlock but did not . I was able to start a normal cycle and then cancel to get door to unlock. I belive this is a mecanical issue. I am orderign 1 door lock (W1156030). I have advised CX to run clean cycles with affresh to remove suds . Once the part is avsalible, please have someone form the office call to set a return date.; ordrng 1 W1156030 (door lock)"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Centreville, VA 20120
Richard B.
Job Details:
08/17/2023
"CX complant. Freezer not freezing good. and no ice. Inspected unit and found pixels out on UI In thermister tests , Thermisters pass. . In test 56 E5 error code . Timed ice making . Found temps in freezer not near zero. Average 38 degrees . Ordering 2 count sealed system . CX paying 120 service call only. RB; ordrng 1 W11387386 (UI 255.69) and 1 W10832994 (compressor 453.50) and 1 W11580434 (3 way 51.28) and 1 W11506635 (coupler 20.50) and 1 WPW10143759 (dryer 19.10)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Manassas, VA 20111
Demonte S.
Job Details:
08/17/2023
Inspected the unit. Found that the cx is saying that the Washer is making a loud rattling noise. Ran Service Diagnostics on the unit. No error codes. I then checked the Slider. Slider middle Ring is a little chewed up. Installed new Slider. Tested the unit on Bulky Items - Heavy Duty with Deep Fill. No noise. Unit is working as Designed.
We serviced a
IKEA DISHWASHER
Model IUD7555DS3
Near Chesapeake, VA 23320
Zachery R.
Job Details:
08/17/2023
"replaced acu tested, wash motor would not pump water, checked at p5-1&p5-2 motor reading 7.63m ohms. diverter reading 1.3k within range, ordering sump&pump to complete repair.; ordrng 1 WPW10605057 (pump and motor assy)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Edgewater, MD 21037
Israel R.
Job Details:
08/17/2023
Customer complaint unit is not making the chime or beeps when pressing buttons. I tried getting in to servicve and nothing. No sound. Tried to factory reset the unit but the speaker is blown. Unit needs new UI collected 120. Custoemr said the unit is just going to be a quite dryer. if they call back they owe 524.21
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HBS00
Near Fairfax Station, VA 22039
Demonte S.
Job Details:
08/17/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. I then checked the Harness to the Door. Dorr had broken Harness Wires. Unit will need a new Freezer Door. ( Black Stainless = W11395876. ) Cx paid for the Service Call Only by Card. If the cx calls back order the Freezer Door. Don't go without parts. ( ****This will also need 2 Techs for installation of the new Door. ****)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near North Potomac, MD 20878
Julian H.
Job Details:
08/17/2023
CX complaint about unit not drying well inspected power 240vac temperature 160* on exhaust checked outside damper & is completely restricted not full opening CX need to hire a contractor to fully open damper on the outside to get a good airflow
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Bowie, MD 20715
Dustin F.
Job Details:
08/17/2023
"cx complaint: unit unresponsive. Inspected unit, found lose L1 connection at control. resecured connection and tested unit, unit now works as intended.;"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Carlisle, PA 17013
Andrew S.
Job Details:
08/17/2023
Per previous tech I was able to access and replace the thermistor/harness. I also found that the unit has frost in the bottom center of the FC. I closed the door and found that the FC door is bowed in the center and is not sealing against the cabinet. I am ordering the door and nameplate. I informed the cx that the door will ship directly to them. They will inspect and inform the office when the door arrives.; ordrng 1 12977880SQ (Fc Door) and 1 W10876598 (Name Plate)
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
08/17/2023
Cx complaint is that the unit is leaking intermittently and it has an odor. Upon arrival I found that the Bellow was not secured to the tub. I removeved the cover and accessed the bellow and was able to secure and retighten the clamp. Unit is now functionign as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Adamstown, MD 21710
Ricardo S.
Job Details:
08/17/2023
"Cx complains that the unit not washing dishes, inspected unit, the valve and water level cks ok, motor receives 120vac, connection cks ok, motor makes a clicking noise, order sump pump assy; ordrng 1 w11665769 (ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fredericksburg, VA 22408
Robert W.
Job Details:
08/17/2023
"Cx complaint is the UI isnt coming on, Inspected unit and found the UI not responding, Unplugged unit and removed console disconnected harness ohm out and its good reseatted everything and tested unit and unit is now responding properly no error codes diag cycle is working and then started normal load and unit is working properluy."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Alexandria, VA 22301
Christian C.
Job Details:
08/17/2023
"cx complain no cold water, run trough diag-cyclefound cold water valve not working,ordering boat cold and hot water valve.; ordrng 1 w11316255 (hot valve) and 1 w11316256 (cold valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Alexandria, VA 22314
Christian C.
Job Details:
08/17/2023
Installed IM and IM fan motor. Set temps to recommended. Ran test 57 no issues. Test 56 E0. Test 45 IM filled.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Alexandria, VA 22314
Christian C.
Job Details:
08/17/2023
"cx complain door is not laching, tested the unit conferm door ls not latching testing the control board, is providing 120vac. instaling new door latch lock"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS05
Near Spotsylvania Courthouse, VA 22553
Eric F.
Job Details:
08/17/2023
"confirmed cx complaint unit dispensing water slowly. Found inline water line to door partially kinked coming out of filter housing. Straightened line, tested unit, unit working as designed."
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS01
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details:
08/17/2023
"Spoke with cx before starting repair. Cx had unit and thawing before previous tech checked unit over. Cx had recording of fan hitting block of ice from fridge evap. Warped drain pan can cause unit to leak if tray over flows but it can't cause the evap to freeze up to the point where the fan is striking ice. Fridge evap is not thawing properly, issue can be present even with thermistors reading in range. Ordering fridge evap harness, cx owes 1.77 for difference in parts cost, to be charged with labor total on return visit.; ordrng 1 W11033168 (harns-wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Hummelstown, PA 17036
Fred G.
Job Details:
08/17/2023
i was able to access unit and replace the Ice maker and damper as per previous tech. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WGD5050LW0
Near Hummelstown, PA 17036
Fred G.
Job Details:
08/17/2023
cx complaint unit is not heating. inspected unit and found all sensors to test good. removed drum and found gas valve was not connected. connected valve and found unit began to heat. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WED8127LC1
Near Bowie, MD 20721
Sherwood
Job Details:
08/17/2023
cx complaint dryer door wont close. arrived today and found that the door is going pass 90 degrees and front panel is damaged from weight being put on door. called MR and advised starting with front panel. gave cx quote and they will call back if they wish to continue repair.
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Fredericksburg, VA 22407
Robert W.
Job Details:
08/17/2023
"CX Complaint is the unit is leaking. Inspected unit and found error for diverter, Ran diag and found unit is leaking from diverter. Replaced Sump and tested unit is working properly."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Springfield, VA 22152
Demonte S.
Job Details:
08/17/2023
Inspected the unit. Found that the cx is saying that the unit is giving an error and only a little bit of water is coming out of the Dispenser before error pops up on display. Ran Service Diagnostics on the unit. Error codes are F8E1 = Long Fill. I then ran components activation. Found that the cold water Valve is only allowing a little bit of water into the Drum .Cleared error code from the unit. Installed new Inlet Valve Dispenser Assembly. Tested the unit in Service Diagnostics Test. No leaks. Unit is working as Designed. Cx paid in full by Card. ( If any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Springfield, VA 22153
Demonte S.
Job Details:
08/17/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is making a high pitch squealing noise when water dispenser is pushed. Checked the water pressure at the Dispenser. Water pressure seems low. Checked the Water shut off. Cx has a saddle valve. Saddle valve is showing signs of leaking. I advised the cx they will need a plumber to change this Valve. Please see Sd Pictures if any questions. If the cx calls back order the Main Water Inlet Valve = W11548535 & Water Filter Head = W11346622.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Conway, SC 29527
Jason T.
Job Details:
08/17/2023
"Cx complaint, unit power cycles off during operation, control relay fault casuing the issue. Reapir estimate total : $336.15 cx declined the repair, advised cx estimate is valid for 30 days, cx agreed.; ordrng 1 WPW10503278 (refer elect cont brd)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Chambersburg, PA 17202
Drew B.
Job Details:
08/17/2023
when arrived i found the icemaker been working no issues nd had full bin of ice and also then found the unit to have 0 degrees in the fc section with his temp reading and miine.. i called wp tl and spoke to liam and gave info over to them and they advised to NOT do the sealed system. and monitor the unit temps moving forward.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
08/17/2023
Customer complaint is light in the FF section is out. Need to order FF section LED.; ordrng 1 W10695459 (LED module)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Virginia Beach, VA 23451
Lucas R.
Job Details:
08/17/2023
"cx complaint unit not completing cycle, checked unit found f5e2 latch code, intermittent function of latch, replaced latch, tested, unit working as designed.; ordrng 1 W11565030 (latch lr/vs), used 1 W11316250 (subs) (latch lr/vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Sterling, VA 20164
Simon
Job Details:
08/16/2023
CX complaints icemaker part broke off.inspected unit and replaced ice bin latch .icemaker bin seal properly.SZ
We serviced a
KITCHENAID REFRIGERATOR
Model KFCP22EXMP4
Near Ashburn, VA 20147
Simon
Job Details:
08/16/2023
"CX complaints refrigrator not cooling.inspected unit evap fan blows hot air .evap not coverd by frost pattern ,no leak in the unit. suggested to turn off the unit Need seal system ordered compressor +kit and couples. SZ; ordrng 1 W10507884 (compressor and kit) and 1 978026 (service valve) and 1 978027 (valve access 3/8) and 1 978025 (valve access 1/4) and 1 978028 (access valve 1/2)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204EWH3
Near Silver Spring, MD 20904
Israel R.
Job Details:
08/16/2023
Installed new heater and manifold. Unit is back to normal operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Gettysburg, PA 17325
Andrew S.
Job Details:
08/16/2023
Cx complaint is that the unit drips water from the dispenser and ice drops from the chute when not using. Upon arrival I found that the unit dripp several drips from the dispenser after filling a glass. Cx stated that the water pressure is not the greatest. I also found that the cx had cleared ice from the rear of the icemaker and the unit has been making ice since. I installed the check valve in the unit. I also spoke to MR and will be ordering a water pressure tester to return and check the incoming pressure. Please contact cx when the kit is ready.; ordrng 1 PressureTester (Water pressure tester)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Middletown, PA 17057
Cody H.
Job Details:
08/16/2023
"CX complains they were using the unit on sunday and unit smelled like something burning. Service visit is covered by whirlpool. Found unit unplugged on arrival. Unit has no unusual smells to it. Ran unit through diagnostic test cycle, unit went through test cycle with no issues. Removed splutch, actuator and belt, checked gearcase, gearcase is begining to leak oil. Unit splutch, actuator, and belt seem to have experienced excessive wear causing noise and friction. Reported findings with safety and quoted cx for repair. CX declined repair due to having to pay. No further work needed. CX EMAIL ADDED, CX NAME CHANGED"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hershey, PA 17033
Cody H.
Job Details:
08/16/2023
"CX complains unit is not heating. Found unit to be recieving 240v AC to terminal. Unit is only recieving 124v AC to heater. Unit timer does not seem to be moving at all. Element shows 9.6 ohms, fuses read 0.0 ohms. Called techline and spoke to Rob who said unit power is suffering neutral leg drop under load. CX will need to have electrician figure out wiring issue. No further work needed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Gettysburg, PA 17325
Andrew S.
Job Details:
08/16/2023
Cx complaint is that the unit is not cleaning dishes. Upon arrival I found an F7E1 and F4E3. I then entered the diag cycle and found that the unit filled and drained but did not spray. I found that the sump is getting the proper voltage. Pump is reading OL. I am ordering the sump assembly. Please contact the cx when the part arrives to schedule the return visit.; ordrng 1 W11613570 (Sump Assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Harrisburg, PA 17111
Cody H.
Job Details:
08/16/2023
"CX complains unit went off balance and shut down and unit has not unlocked since. Unable to retrieve MS until unit is unlocked to verify. Found unit lock light to be flashing, put unit into diagnostic testing and unit will drain but not agitate or spin. unit lid lock also did not release. Was able to remove top panel and get lid lock to release but lid lock has failed and will need replaced. Unit will not agitate or spin until lid lock is replaced. Ordering lid lock to be used on return, to which once lid lock is repaired unit should spin and adgitate so the off balance can be diagnosed. Pre i.ding splutch, actuator for return as well. Office to schedule with cx when all parts are approved. CX EMAIL CONFIRMED.; ordrng 1 W10721967 (splutch) and 1 W10913953 (actuator) and 1 W11307244 (lid lock) and 1 W10837741 (lid strike)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Bremo Bluff, VA 23022
Eric F.
Job Details:
08/16/2023
"Confirmed cx complaint unit burnt smell. Found harness burnt out at terminal block, power cord damaged as well. Quoted cx for labor and parts to repair harness, cx is going to ask whirlpool for concession, Cx to obtain power cord before install.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Severna Park, MD 21146
Dustin F.
Job Details:
08/16/2023
"CX complaint: unit leaking from underneathInspected unit, confirmed CX complaint. pulled belt and spun splutch. tub wouldnt move. removed splutch and found gearcase oil leaking out of gearcase. unit needs belt, drive clutch, gearcase, and agitator. 2 count Gearcase; ordrng 1 W11611297 (belt) and 1 W10721967 (drive clutch kit) and 1 W11454734 (gearcase) and 1 W11550891 (agitator) and 1 W10752187 (washplate screw)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Gettysburg, PA 17325
Andrew S.
Job Details:
08/16/2023
"Cx complaint is that the RC section is not cooling. Upon arrival I foudn that the RC section was at 53 degrees and has frost built up on the RC evap cover. I also checked the FC temps and found it to be -1 degrees. I entered diag and found that the RC temp is reading 41, RC evap 73 and fc -2. I called TL and documented my findings. I quoted the cx for the cost of the repair. Cx paid the service call and is contacting WP about getting some sort of authorization.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Ijamsville, MD 21754
Ricardo S.
Job Details:
08/16/2023
"Cx complains about a water leak, inspected unit.. the leaks comes from the freezer section, drain problem, so i use the steam gum to defrost the drain, unit tested and water drains ok"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Washington, DC 20007
Sherwood
Job Details:
08/16/2023
cx complaint not heating. arrived checked for error codes none were found. checked back vent and i was able to remove some debris but unit is heating well. advised cx to monitor after todays visit.
We serviced a
WHIRLPOOL UNKNOWN
Model GLT3057RB01
Near New Providence, PA 17560
Justin L.
Job Details:
08/16/2023
"Was able to access unit and verify complaint. Removed cooktop to find thermal event at switch harness which caused the right rear valve to seize. While trying to remove the screws were all striping from the orifcace holders and burner tube. Will need valves, valve screws, oriface holders, and burner screws. Ordering all parts needed for repair and once in office will need to set return; ordrng 1 8286069 (manifold) and 4 WP3186217 (valve screw)s and 2 WP4456817 (valve)s and 1 WP8286560 (rapid valve) and 4 WP3188425 (switch seal)s and 8 WP3368921 (burner screws)s and 1 WPW10128448 (rr orifice holder) and 1 WPW10128450 (lr orifice holder) and 2 WPW10128451 (lf rf orifice)s"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Longs, SC 29568
Jason T.
Job Details:
08/16/2023
"Cx complaint, cycles not operating, lid does not close, found strike seperated from the lid-bezel frame. Installed strike from van stock, ran factory diagnostics to verify unit functions...working as designed.; ordrng 1 W11457841 (STRIKE JT VS), used 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL ICE MAKER
Model KRFC604fSS00
Near Crownsville, MD 21032
Alexander D.
Job Details:
08/16/2023
"upon arrival cx mentioned unit is still having issue where unit stops dispensing water while using dispenser, cx has to open and close door to get it to go again. replaced icemaker, tested unit, icemaker harvests and fills good now. filled up a big pitcher with water from dispenser 5 times and it didnt have issue. advised cx im unable recreate dispenser issue at this time and to try and get issue on video if it happens again, advised service call if covered for 30days. unit is working properly at this time."
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Myrtle Beach, SC 29588
Jason T.
Job Details:
08/16/2023
"Arrived on site, only right door hinge shipped, ordering left door hinge for the return visit. Advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11643896 (Left Door Hinge / re-order)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Washington, DC 20007
Sherwood
Job Details:
08/16/2023
cx complaint washer making noise. arrived today and i did confirm. i ran test for both cold valves and no sound. but when i ran test 003 thats when noise was present which is the hot valve. stacked unit will need another tech to help remove dryer.; ordrng 1 W11316255 (hot valve)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
08/16/2023
Customers complaint is strange noise when starting or stopping the unit. Found the blower wheel is stripped. NTO wheel and motor.; ordrng 1 W11549461 (motor) and 1 697772 (wheel)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near Washington, DC 20016
Sherwood
Job Details:
08/16/2023
cx complaint unit was not put back together correctly from last repair i was the last tech out. i only installed the ui tested unit and took pic. i never removed the filter or even move lower rack. ordering parts; ordrng 1 W10822166 (rail) and 1 WPW10473807 (support)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
08/16/2023
"Cx complaint, no ice production, ran factory diagnostics, verified all temperatures, removed the freezer evap cover and verified full frost pattern, tested all fan motors. Found tmps set too low for the fridge, 34 degrees, -6 freezer...average freezer temperature -20 degrees, average fridge temperature 33 degrees...set fridge temp to 38 degrees, freezer at -6 degrees. Installed icemaker from van stock, verified fill-harvest...working as designed.; ordrng 1 W11557001 (ICEMAKER JT VS), used 1 W11557001 (ICEMAKER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Washington, DC 20008
Sherwood
Job Details:
08/16/2023
cx complaint not dispensing water or ice. arrived today unit is dispening both water and ice. repair complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
08/16/2023
Customers complaint is no ice. Found icemaker fan motor has very low air flow. Good temps in both sections. error code for icemaker is timed out. There is water in the maker but its not frozen. the fan motor has been replaced on this unit before but the customer said after it was replace the unit made ice fine. Couldent find another reason for no ice.; ordrng 1 W10846539 (icemaker fan motor) and 1 WPW10503833 (pantry UI)
We serviced a
KITCHENAID DISHWASHER
Model KDPM354GPS0
Near Pikesville, MD 21208
Emmanuel R.
Job Details:
08/16/2023
"Cs unit is not working properly, confirmed complaint, f2e1 UI stuck button, f5e2 door latch stuck closed. Also the unit when it completes cycle the clean light doesnt show up, Diagnotics shows the light does work but control is having issue. Also the door just drops down with out resistance, the string for the hinges failed. Returning with UI, ordering latch, main control and hinges hardware.; ordrng 2 WP8270020 (door spring)s and 1 8194001 (string and pulley) and 1 WPW10653840 (door latch) and 1 W11341633 (control)"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
08/16/2023
"Customers complaint is not running. Found belt fell off the pulley. Reinstalled, All check ok."
We serviced a
JENNAIR REFRIGERATOR
Model jffcc72efs00
Near Washington, DC 20008
Sherwood
Job Details:
08/16/2023
cx complaint waterb filter. arrived and cx had part they last tech advised they to order which is IM evap cover and filter head. i installed IM upon installing evap cover notice evap was complete frozen over. advised cx they will need to let this unit defrost for 24 to 48hr due to evap having so much ice. cx will call in tom reschdule. cx will owe 180 for labor.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
08/16/2023
Customer compliant is unit not washing. Found unit had a bad cam. Installed new part from truck stock. All check ok.; used 1 W10721967 (cam VS/PF) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Fort Washington, MD 20744
Shawn D.
Job Details:
08/16/2023
"cx complaint unit is noisey and water dispenser very slow it did work good when fridge was installed. inspected unit and conifmred noise rattling like noise and when i open the doors it stops so a fan is causing the noise and found freezer fan causing noise. took freezer apart and adjusted fan and shroud and no more noise. i then tested dispenser and we pretty much have no flow, installed filter bypass and flow is great. unit is 1 month old no way filter is bad. filter head has to be the issue. ordering filter head part is instock so rescheudled for 8/25/23; ordrng 1 W11346622 (filterhead)"
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Myrtle Beach, SC 29588
Paul F.
Job Details:
08/16/2023
Installed nw part. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Fairfax, VA 22030
Richard B.
Job Details:
08/16/2023
"CX complant. Ice in freezer. Inspected unit and found door dragging bottom of freezer door on liner when door closes and left side of gasket not grabbing door frame. Installed second nylon washer on freezer hinge and heated door gasket with heat gun to soften so gasket grabs frame. Advised CX to leave door closed for two hours so gasket can set. CX stated delivery compant reversed doors. Job compketed, RB; ordrng 1 487576 (washer van stock), used 1 487576 (washer Van stock) from stock"
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Myrtle Beach, SC 29588
Paul F.
Job Details:
08/16/2023
Installed new pulley. All check ok.
We serviced a
KITCHENAID RANGE
Model KODE500ESS02
Near Chantilly, VA 20151
Richard B.
Job Details:
08/16/2023
"CX complant. Oven has error code . Inspected unit and found f2e1 error code , Cycled breaker for three minuets and error code did not return . Did a 350 preheat and oven reached temp taking 14 minuets. . Checked all buttons on console and none are sticking now, If CX calls back in for same issue, Pre ID console assembly . W11086141. In stock, RB; ordrng 1 W11086141 (console)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
08/16/2023
"Installed control, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Carlisle, PA 17015
Fred G.
Job Details:
08/16/2023
i was able to access unit and replace the dispensing housing as per previous tech. I tested unit and found unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Conway, SC 29526
Jason T.
Job Details:
08/16/2023
"Cx complaint, noisy during the wash cycle, ran factor diagnostics , no error codes, tested all circuits and verified wash motor / diverter operation. Found cx is not loading the unit to full rack capacity, the water is cycling to the tub frame causing the loud noises during the wash cycles, advised on proper loading per cycle. Ran factory calibration to test and verify unit operation....working as designed."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Crofton, MD 21114
Alexander D.
Job Details:
08/16/2023
cx complaint unable to start unit/set temp to 450. inspected unit and verified complaint. found unit on celsius. so when she tries to set it to 450 its higher than max set temp. showed cx how to change units back to F. tested unit. unit is now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Conway, SC 29526
Jason T.
Job Details:
08/16/2023
"Cx complaint, water leaks from the bottom left corner during the cycles, found the console assembly seperated on the left side from the inner door casuing the leak. Ordering console to complete the repair, advised cx part will direct ship to the house, inspect for any damages and contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11095590 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Silver Spring, MD 20904
Israel R.
Job Details:
08/16/2023
"Customer complaint unit is Ui is dimming and is loosing power. I tested the unit and found the unit panel is dimming and the FC fan is pulsating. Also the ice box fan is pulsating. The unit is getting good power and is sending 13 vdc to the fan. Bud when runinng just the fan the unit dimms when fan get ot high speed. The UI keeps reseting and turning off the ice maker and filter reset. Ordeing control, UI and Ice boc fan and Fc fan. Call customer when part is available. Special order part.; ordrng 1 W11661931 (Motor evap) and 1 W11529245 (Ice Fan) and 1 W11548534 (Control) and 1 W11642015 (Panel UI)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Conway, SC 29526
Jason T.
Job Details:
08/16/2023
"Cx complaint, no-cool...found the evaporator covered in solid ice casuing no air flow. Removed the ice with a steamer, tested all circuits, heater tested at 140 ohms, thermistor resistance check in ice tested ok. Ran factory diagnostics, no vac from the control to the heater circuit during defrost cycle test, control relay failure. Advised cx control on order, direct ship to his house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11546609 (CONTROL)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ijamsville, MD 21754
Ricardo S.
Job Details:
08/16/2023
"Cx complains that the unit makes noises, inspected unit, i ran test mode, no error codes, test mode cks and works ok, slider and gearcase cks and sound normal.. suspension and drain pump cks ok.. washer works fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Myrtle Beach, SC
Paul F.
Job Details:
08/16/2023
Customer complaint is unit not washing. Found unit has a broken water valve. Need to order part.; ordrng 1 W11175771 (water valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lewes, DE 19958
Frederick R.
Job Details:
08/16/2023
pulled Heater and found element shot with black marks all over it. Replaced heater and fan motor per prior diagnosis. After repair turned the unit on and it was no longer tripping breaker. Evap fan is operating and uititself is now working properly. Informed CX 24-36 for it to get to temps. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Conway, SC 29527
Jason T.
Job Details:
08/16/2023
"Cx complaint, not washing-drying the dishes properly, error codes 6-1 water inlet 6-4 float switch 9-1 diverter fault 10-3 fan motor fault. Tested all circuits, found diverter motor failure, verified vac to the sump, no vac from the control to the fan motor during test. Ordering parts to complete the repair, direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11120155 (control-elect) and 1 W11178672 (pump&motor (re-order))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Midlothian, VA 23112
Joseph D.
Job Details:
08/16/2023
Unit with excessively loud damper and grinding noise when activated and not ceiling properly must reorder and replace damper.; ordrng 1 W11236851 (Damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
08/16/2023
Installed new damper. All check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Bremo Bluff, VA 23022
Eric F.
Job Details:
08/16/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Columbia, MD 21044
Robert L.
Job Details:
08/16/2023
"cx complaints squeeking noise and moves in spin, found cam came loose rubbing cover belt squeeignwhen changing direction, replaced cam and belt from pre-id, cleaned and reinstalled cover, recalibrated and tested all ops ok..... floring is very slippery, machine moves easy, suggested pads on feet to prevent slipping, if cx calls back for squeal will need transmission replaced"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near Rockville, MD 20853
Roberto I.
Job Details:
08/16/2023
"Cx complaint light bulb broke, part is stuck in the socket.Removed broken part from socket and installed new bulb provided by the cx. Unit tested ok. Collected $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Olney, MD 20832
Roberto I.
Job Details:
08/16/2023
"Cx complaint Rc too warm, icemaker not workingFound Fc at 3F and Rc at 65F, icemaker shutoff arm out of place and evap not defrosting and fan jammed in ice.. Reinstalled IM arm. Forced defrost, it didn'turn on. Unjammed fan, it started but made a random loud noise. Ordering control board W11035836 and evap fan motor WPW10464673. Pre id thermistor to be used on return.; ordrng 1 W11035836 (control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20720
Davonte
Job Details:
08/16/2023
"cx complained fc side wasnt cooling. after inspecting unit confirmed cx complaint. took evap cover off in the rc side. there was no frost pattern on evaporator. ran service test 4 to see if frist pattern would build on evaporator. there was no frost pattern on evap after running service test 5 unit will need compressor, evap and drier. use if needed (evap). unable to see if parts are in stock. tribles website is down. parts covered under 5 year warranty; ordrng 1 W10248589 (evap) and 1 W10756020 (compressor) and 1 W10286069 (drier) and 1 W10141625 (screw) and 1 10835903 (grommet) and 1 W10236396"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB01
Near York, PA 17402
Drew B.
Job Details:
08/16/2023
cx complaint that unit is not making ice i foubd the icmeaker mold tray is completey warped and issues turning to drop ice to find home position. replaced ciemaker and now checks good filled in test 45.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Beltsville, MD 20705
Israel R.
Job Details:
08/16/2023
Customer complaint unit is not cooling. Inspected unit and found the unit is not defrosting. TEsted thermistor under ice is reading 40k. tested heater and is reading 130 ohms. and sedning 120 to the heater. Called techline and they asked me if the unit was defrosted when we replaced the control and there is not notes about defrosting the unit so we dont know if this is because it was not defrosted or the unit still having the issue. Techline told me to defrost the unit and see what happens. Because if the unit was not defrosted the control wont have enough power or time to clear it. Thawed the unit out and now we have to wait.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZC3115DW01
Near Newport News, VA 23607
Justin W.
Job Details:
08/16/2023
cx complaint no cool. confirmed complaint. checked unit to find compressor bad. ordering parts needed for repair.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (coupler)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details:
08/16/2023
"CX complaint is breaker trips from fridge. Inspected/tested and verified that this was a nuisance trip per WP service pointer. Explained information to CX and gave him the necessary contact info. Unit also rattling. Corrected issue with shims from VS. Leveled unit properly and it is working as designed. Job is complete; ordrng 6 4387828A (shim FRVS)s, used 6 4387828A (SHIM FRVS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Ocean Pines, MD 21811
Frederick R.
Job Details:
08/16/2023
"CX complaint is no ice. Inspected/tested and found evap fan working properly. IM harvested, fill tube not frozen. Test 56 was E5 for timed ice. prior tech forgot to power cycle IM by restarting unit. Told CX give til friday and let us know if she didnt have any ice. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Berlin, MD 21811
Michael E.
Job Details:
08/16/2023
"Replaced slider and gearcase as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Biglerville, PA 17307
Andrew S.
Job Details:
08/16/2023
Cx complaint is that the unit is leaking on the left side intermittently. Upon arrival I found that the unit has no error code. i entered the diag cycle and found that the unit is leaking from the valve/housing on the lH side. i was able to access and repalce the the housing and valve. I then tested the unit and found that it is now functioning without any leaks. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8000DW3
Near Showell, MD 21862
Michael E.
Job Details:
08/16/2023
CX complaint: no heat. Tested and verified complaint. Unit failed air flow test in the red with an electronic air flow tester. Thermal cutoff failed continuity test and high limit thermostat fell apart when i tried to unplug it. Replaced thermal cutoff. Ordering high limit thermostat. IMPORTANT: high limit thermostat iwas flagged for quality assurance. I set thermostat in bottom of unit directly under where it belongs. I advised CX to have house ventiong cleaned out or replaced. Cannot reschedule due to Lowes; ordrng 1 WP8557403 (mit thermostat)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
08/16/2023
"Installed new drain pan and sealed around evap cover .. Returning silicone , did not use .. Job complete;"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Frederick, MD 21704
Ricardo S.
Job Details:
08/16/2023
"Cx complains that the unit not working properly sometimes, when he press the start button, the dryer makes a clicking noise and times started to counting down but the drum won't move.. so i replaced door switch, unit works ok, for couple min then same issue, the inner door is defective wont make a good contac with door switch,.. order parts; ordrng 1 W11321075 (door) and 1 W11310030 (bracket)"