Service History 295 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23454

Lucas R.

Job Details: 08/17/2023

"replaced acu checked good, configured, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Arlington, VA 22207

Davonte

Job Details: 08/17/2023

cx complained unit was over frostiong in the freezer section and dripping water into rc. confirmed cx complaint after inspecting unit. while testing the unit evap fan never came on. unit will need new evap fan; ordrng 1 4W11369036 (evap fan)

We serviced a

WHIRLPOOL OVEN

Model GBD277PDS09

Near Bowie, MD 20721

Sherwood

Job Details: 08/17/2023

cx complaint upper oven not heating. arrived today confirm issue. installed part tested. unit did pre heat to 350 after install. repair completr

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Fredericksburg, VA 22408

Robert W.

Job Details: 08/17/2023

Arr at CX and inspected parts shipped to CX and found the new cabinet is crushed and the drum is damaged. Reordering Cabinet and drum; ordrng 1 W11417445 (Cabinet) and 1 W10545923 (Drum)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newport News, VA 23608

Orbie

Job Details: 08/17/2023

cx complaint unit has ice building up at freezer door. verified complaint. called techline spoke with andrew. advised to add sealant to cabinet. ordering parts needed to complete repair; ordrng 1 482338 (adhesive)

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Laurel, MD 20723

Dustin F.

Job Details: 08/17/2023

"Cx complaint: oven light wont turn offInspected unit, confirmed CX complaint. Tested door switch abnd confirmed continuity when open. Confirmed board is continuously sending voltage. suspect bad triak. unit needs new control and bulb. unit is within 30 days. cx is unhappy and wants to try and get unit replaced with whirlpool.; ordrng 1 W11548749 (control) and 1 WPW10571723 (bulb)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF750SAYB

Near Laurel, MD 20708

Dustin F.

Job Details: 08/17/2023

"cx complaint: after repair unit still wasnt washinginspected unit, found F8E1 and F6E4 codes.Inspected float switch, (read good) and drain hose(was kinked) noticed during test cycles i could not hear the was motor come on. went to back of unit and found wash motor reading .347 miliohms and open. unit needs new sump assembly. CX doesnt wanna repair. he wants to replace unit and asked me to leave unit out so he can do so."

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Fredericksburg, VA 22408

Robert W.

Job Details: 08/17/2023

"CX complaint is the unit isnt responding. Inspected unit and found the UI not responding at all cycled power and still same issue checked connections and there good, Ordering Console; ordrng 1 W11600634 (Console)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Williamsburg, VA 23185

Orbie

Job Details: 08/17/2023

"upon trying to remove gearcase, unable to remove gearcase, also found stator and clutch had wear on them. ordering all parts needed to complete repair. returning tech will need to remove inner/outer basket together with gearcase attached. advised cx unsure when we will return as parts not in stock as well as lowes auth process.; ordrng 1 W10811960 (spin basket cbe) and 1 W11219115 (outer basket) and 1 W10915700 (stator) and 1 W10754448 (clutch)"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES7JS20

Near Spotsylvania Courthouse, VA 22553

Eric F.

Job Details: 08/17/2023

"Confirmed cx complaint unit fogging up in UI, UI becoming non responsive when cooking sometimes. Found UI ground harness loose, potential electrical damage to UI. Cx states issues happened after she roasted veggies and the UI got steamed up, causing the unit to lock until it cooled down/dried out. Blower fan is currently working, no error codes. Likely that unit isn't able to vent humidity quickly enough but ordering UI to be certain.; ordrng 1 W11616675 (ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Palmyra, PA 17078

Fred G.

Job Details: 08/17/2023

cx complaint water is coming out from freezer and it is making noise. inspected unit and found FC is having a defrost failure. i tested bimetal and found it to show O.L. test 6 shows 01 for bimetal closed. I did not find 120vac comeing from control. unit needs fc evap fan harness and control to correct issue. cx also said left RC door is not closing correctly. I found mullian is not going into receiver. I found left lower bracket was warpped allowing door to sag. needs lower hinge to correct issue. once parts are approved please reach out to cx and set up a return visit.; ordrng 1 W10843055 (control) and 1 W11452196 (fc evap fan harness) and 1 W10878115 (lelf lower hinge c)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Olney, MD 20832

Brian F.

Job Details: 08/17/2023

"Cx states UI not responding, tested and confirmed, UI is getting power, lights and display are on, but buttons not responding. Found corrosion on UI board. Installed new UI, ran service test, test completed with no errors but found vent not opening properly. Ordering control and vent.; ordrng 1 W11649995 (vent) and 1 W11506011 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Columbia, MD 21044

Brian F.

Job Details: 08/17/2023

"Installed fill tube heater and dual valve. Ran test 19, fill tube heater started heating when activated, ran test 45, ice maker filled. Set temps to 36 and -1, unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Red Lion, PA 17356

Sal R.

Job Details: 08/17/2023

"CX complaint is that the unit does not always unlock. I found that the unit has a F0E2 error code stored in diag. I cleared the code and ran a test cycle. I found the unit to complete the test , but the door clicked to unlock but did not . I was able to start a normal cycle and then cancel to get door to unlock. I belive this is a mecanical issue. I am orderign 1 door lock (W1156030). I have advised CX to run clean cycles with affresh to remove suds . Once the part is avsalible, please have someone form the office call to set a return date.; ordrng 1 W1156030 (door lock)"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Centreville, VA 20120

Richard B.

Job Details: 08/17/2023

"CX complant. Freezer not freezing good. and no ice. Inspected unit and found pixels out on UI In thermister tests , Thermisters pass. . In test 56 E5 error code . Timed ice making . Found temps in freezer not near zero. Average 38 degrees . Ordering 2 count sealed system . CX paying 120 service call only. RB; ordrng 1 W11387386 (UI 255.69) and 1 W10832994 (compressor 453.50) and 1 W11580434 (3 way 51.28) and 1 W11506635 (coupler 20.50) and 1 WPW10143759 (dryer 19.10)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Manassas, VA 20111

Demonte S.

Job Details: 08/17/2023

Inspected the unit. Found that the cx is saying that the Washer is making a loud rattling noise. Ran Service Diagnostics on the unit. No error codes. I then checked the Slider. Slider middle Ring is a little chewed up. Installed new Slider. Tested the unit on Bulky Items - Heavy Duty with Deep Fill. No noise. Unit is working as Designed.

We serviced a

IKEA DISHWASHER

Model IUD7555DS3

Near Chesapeake, VA 23320

Zachery R.

Job Details: 08/17/2023

"replaced acu tested, wash motor would not pump water, checked at p5-1&p5-2 motor reading 7.63m ohms. diverter reading 1.3k within range, ordering sump&pump to complete repair.; ordrng 1 WPW10605057 (pump and motor assy)"

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Edgewater, MD 21037

Israel R.

Job Details: 08/17/2023

Customer complaint unit is not making the chime or beeps when pressing buttons. I tried getting in to servicve and nothing. No sound. Tried to factory reset the unit but the speaker is blown. Unit needs new UI collected 120. Custoemr said the unit is just going to be a quite dryer. if they call back they owe 524.21

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HBS00

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 08/17/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. I then checked the Harness to the Door. Dorr had broken Harness Wires. Unit will need a new Freezer Door. ( Black Stainless = W11395876. ) Cx paid for the Service Call Only by Card. If the cx calls back order the Freezer Door. Don't go without parts. ( ****This will also need 2 Techs for installation of the new Door. ****)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near North Potomac, MD 20878

Julian H.

Job Details: 08/17/2023

CX complaint about unit not drying well inspected power 240vac temperature 160* on exhaust checked outside damper & is completely restricted not full opening CX need to hire a contractor to fully open damper on the outside to get a good airflow

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Bowie, MD 20715

Dustin F.

Job Details: 08/17/2023

"cx complaint: unit unresponsive. Inspected unit, found lose L1 connection at control. resecured connection and tested unit, unit now works as intended.;"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Carlisle, PA 17013

Andrew S.

Job Details: 08/17/2023

Per previous tech I was able to access and replace the thermistor/harness. I also found that the unit has frost in the bottom center of the FC. I closed the door and found that the FC door is bowed in the center and is not sealing against the cabinet. I am ordering the door and nameplate. I informed the cx that the door will ship directly to them. They will inspect and inform the office when the door arrives.; ordrng 1 12977880SQ (Fc Door) and 1 W10876598 (Name Plate)

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 08/17/2023

Cx complaint is that the unit is leaking intermittently and it has an odor. Upon arrival I found that the Bellow was not secured to the tub. I removeved the cover and accessed the bellow and was able to secure and retighten the clamp. Unit is now functionign as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Adamstown, MD 21710

Ricardo S.

Job Details: 08/17/2023

"Cx complains that the unit not washing dishes, inspected unit, the valve and water level cks ok, motor receives 120vac, connection cks ok, motor makes a clicking noise, order sump pump assy; ordrng 1 w11665769 (ice maker)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Fredericksburg, VA 22408

Robert W.

Job Details: 08/17/2023

"Cx complaint is the UI isnt coming on, Inspected unit and found the UI not responding, Unplugged unit and removed console disconnected harness ohm out and its good reseatted everything and tested unit and unit is now responding properly no error codes diag cycle is working and then started normal load and unit is working properluy."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Alexandria, VA 22301

Christian C.

Job Details: 08/17/2023

"cx complain no cold water, run trough diag-cyclefound cold water valve not working,ordering boat cold and hot water valve.; ordrng 1 w11316255 (hot valve) and 1 w11316256 (cold valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Alexandria, VA 22314

Christian C.

Job Details: 08/17/2023

Installed IM and IM fan motor. Set temps to recommended. Ran test 57 no issues. Test 56 E0. Test 45 IM filled.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Alexandria, VA 22314

Christian C.

Job Details: 08/17/2023

"cx complain door is not laching, tested the unit conferm door ls not latching testing the control board, is providing 120vac. instaling new door latch lock"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS05

Near Spotsylvania Courthouse, VA 22553

Eric F.

Job Details: 08/17/2023

"confirmed cx complaint unit dispensing water slowly. Found inline water line to door partially kinked coming out of filter housing. Straightened line, tested unit, unit working as designed."

We serviced a

KITCHENAID FREEZER

Model KRFF507ESS01

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 08/17/2023

"Spoke with cx before starting repair. Cx had unit and thawing before previous tech checked unit over. Cx had recording of fan hitting block of ice from fridge evap. Warped drain pan can cause unit to leak if tray over flows but it can't cause the evap to freeze up to the point where the fan is striking ice. Fridge evap is not thawing properly, issue can be present even with thermistors reading in range. Ordering fridge evap harness, cx owes 1.77 for difference in parts cost, to be charged with labor total on return visit.; ordrng 1 W11033168 (harns-wire)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Hummelstown, PA 17036

Fred G.

Job Details: 08/17/2023

i was able to access unit and replace the Ice maker and damper as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model WGD5050LW0

Near Hummelstown, PA 17036

Fred G.

Job Details: 08/17/2023

cx complaint unit is not heating. inspected unit and found all sensors to test good. removed drum and found gas valve was not connected. connected valve and found unit began to heat. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WED8127LC1

Near Bowie, MD 20721

Sherwood

Job Details: 08/17/2023

cx complaint dryer door wont close. arrived today and found that the door is going pass 90 degrees and front panel is damaged from weight being put on door. called MR and advised starting with front panel. gave cx quote and they will call back if they wish to continue repair.

We serviced a

IKEA DISHWASHER

Model IDT870SAGX0

Near Fredericksburg, VA 22407

Robert W.

Job Details: 08/17/2023

"CX Complaint is the unit is leaking. Inspected unit and found error for diverter, Ran diag and found unit is leaking from diverter. Replaced Sump and tested unit is working properly."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Springfield, VA 22152

Demonte S.

Job Details: 08/17/2023

Inspected the unit. Found that the cx is saying that the unit is giving an error and only a little bit of water is coming out of the Dispenser before error pops up on display. Ran Service Diagnostics on the unit. Error codes are F8E1 = Long Fill. I then ran components activation. Found that the cold water Valve is only allowing a little bit of water into the Drum .Cleared error code from the unit. Installed new Inlet Valve Dispenser Assembly. Tested the unit in Service Diagnostics Test. No leaks. Unit is working as Designed. Cx paid in full by Card. ( If any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Springfield, VA 22153

Demonte S.

Job Details: 08/17/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making a high pitch squealing noise when water dispenser is pushed. Checked the water pressure at the Dispenser. Water pressure seems low. Checked the Water shut off. Cx has a saddle valve. Saddle valve is showing signs of leaking. I advised the cx they will need a plumber to change this Valve. Please see Sd Pictures if any questions. If the cx calls back order the Main Water Inlet Valve = W11548535 & Water Filter Head = W11346622.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Conway, SC 29527

Jason T.

Job Details: 08/17/2023

"Cx complaint, unit power cycles off during operation, control relay fault casuing the issue. Reapir estimate total : $336.15 cx declined the repair, advised cx estimate is valid for 30 days, cx agreed.; ordrng 1 WPW10503278 (refer elect cont brd)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Chambersburg, PA 17202

Drew B.

Job Details: 08/17/2023

when arrived i found the icemaker been working no issues nd had full bin of ice and also then found the unit to have 0 degrees in the fc section with his temp reading and miine.. i called wp tl and spoke to liam and gave info over to them and they advised to NOT do the sealed system. and monitor the unit temps moving forward.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 08/17/2023

Customer complaint is light in the FF section is out. Need to order FF section LED.; ordrng 1 W10695459 (LED module)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Virginia Beach, VA 23451

Lucas R.

Job Details: 08/17/2023

"cx complaint unit not completing cycle, checked unit found f5e2 latch code, intermittent function of latch, replaced latch, tested, unit working as designed.; ordrng 1 W11565030 (latch lr/vs), used 1 W11316250 (subs) (latch lr/vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Sterling, VA 20164

Simon

Job Details: 08/16/2023

CX complaints icemaker part broke off.inspected unit and replaced ice bin latch .icemaker bin seal properly.SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KFCP22EXMP4

Near Ashburn, VA 20147

Simon

Job Details: 08/16/2023

"CX complaints refrigrator not cooling.inspected unit evap fan blows hot air .evap not coverd by frost pattern ,no leak in the unit. suggested to turn off the unit Need seal system ordered compressor +kit and couples. SZ; ordrng 1 W10507884 (compressor and kit) and 1 978026 (service valve) and 1 978027 (valve access 3/8) and 1 978025 (valve access 1/4) and 1 978028 (access valve 1/2)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204EWH3

Near Silver Spring, MD 20904

Israel R.

Job Details: 08/16/2023

Installed new heater and manifold. Unit is back to normal operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Gettysburg, PA 17325

Andrew S.

Job Details: 08/16/2023

Cx complaint is that the unit drips water from the dispenser and ice drops from the chute when not using. Upon arrival I found that the unit dripp several drips from the dispenser after filling a glass. Cx stated that the water pressure is not the greatest. I also found that the cx had cleared ice from the rear of the icemaker and the unit has been making ice since. I installed the check valve in the unit. I also spoke to MR and will be ordering a water pressure tester to return and check the incoming pressure. Please contact cx when the kit is ready.; ordrng 1 PressureTester (Water pressure tester)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Middletown, PA 17057

Cody H.

Job Details: 08/16/2023

"CX complains they were using the unit on sunday and unit smelled like something burning. Service visit is covered by whirlpool. Found unit unplugged on arrival. Unit has no unusual smells to it. Ran unit through diagnostic test cycle, unit went through test cycle with no issues. Removed splutch, actuator and belt, checked gearcase, gearcase is begining to leak oil. Unit splutch, actuator, and belt seem to have experienced excessive wear causing noise and friction. Reported findings with safety and quoted cx for repair. CX declined repair due to having to pay. No further work needed. CX EMAIL ADDED, CX NAME CHANGED"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hershey, PA 17033

Cody H.

Job Details: 08/16/2023

"CX complains unit is not heating. Found unit to be recieving 240v AC to terminal. Unit is only recieving 124v AC to heater. Unit timer does not seem to be moving at all. Element shows 9.6 ohms, fuses read 0.0 ohms. Called techline and spoke to Rob who said unit power is suffering neutral leg drop under load. CX will need to have electrician figure out wiring issue. No further work needed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Gettysburg, PA 17325

Andrew S.

Job Details: 08/16/2023

Cx complaint is that the unit is not cleaning dishes. Upon arrival I found an F7E1 and F4E3. I then entered the diag cycle and found that the unit filled and drained but did not spray. I found that the sump is getting the proper voltage. Pump is reading OL. I am ordering the sump assembly. Please contact the cx when the part arrives to schedule the return visit.; ordrng 1 W11613570 (Sump Assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Harrisburg, PA 17111

Cody H.

Job Details: 08/16/2023

"CX complains unit went off balance and shut down and unit has not unlocked since. Unable to retrieve MS until unit is unlocked to verify. Found unit lock light to be flashing, put unit into diagnostic testing and unit will drain but not agitate or spin. unit lid lock also did not release. Was able to remove top panel and get lid lock to release but lid lock has failed and will need replaced. Unit will not agitate or spin until lid lock is replaced. Ordering lid lock to be used on return, to which once lid lock is repaired unit should spin and adgitate so the off balance can be diagnosed. Pre i.ding splutch, actuator for return as well. Office to schedule with cx when all parts are approved. CX EMAIL CONFIRMED.; ordrng 1 W10721967 (splutch) and 1 W10913953 (actuator) and 1 W11307244 (lid lock) and 1 W10837741 (lid strike)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Bremo Bluff, VA 23022

Eric F.

Job Details: 08/16/2023

"Confirmed cx complaint unit burnt smell. Found harness burnt out at terminal block, power cord damaged as well. Quoted cx for labor and parts to repair harness, cx is going to ask whirlpool for concession, Cx to obtain power cord before install.; saved tckt"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Severna Park, MD 21146

Dustin F.

Job Details: 08/16/2023

"CX complaint: unit leaking from underneathInspected unit, confirmed CX complaint. pulled belt and spun splutch. tub wouldnt move. removed splutch and found gearcase oil leaking out of gearcase. unit needs belt, drive clutch, gearcase, and agitator. 2 count Gearcase; ordrng 1 W11611297 (belt) and 1 W10721967 (drive clutch kit) and 1 W11454734 (gearcase) and 1 W11550891 (agitator) and 1 W10752187 (washplate screw)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Gettysburg, PA 17325

Andrew S.

Job Details: 08/16/2023

"Cx complaint is that the RC section is not cooling. Upon arrival I foudn that the RC section was at 53 degrees and has frost built up on the RC evap cover. I also checked the FC temps and found it to be -1 degrees. I entered diag and found that the RC temp is reading 41, RC evap 73 and fc -2. I called TL and documented my findings. I quoted the cx for the cost of the repair. Cx paid the service call and is contacting WP about getting some sort of authorization.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 08/16/2023

"Cx complains about a water leak, inspected unit.. the leaks comes from the freezer section, drain problem, so i use the steam gum to defrost the drain, unit tested and water drains ok"

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near Washington, DC 20007

Sherwood

Job Details: 08/16/2023

cx complaint not heating. arrived checked for error codes none were found. checked back vent and i was able to remove some debris but unit is heating well. advised cx to monitor after todays visit.

We serviced a

WHIRLPOOL UNKNOWN

Model GLT3057RB01

Near New Providence, PA 17560

Justin L.

Job Details: 08/16/2023

"Was able to access unit and verify complaint. Removed cooktop to find thermal event at switch harness which caused the right rear valve to seize. While trying to remove the screws were all striping from the orifcace holders and burner tube. Will need valves, valve screws, oriface holders, and burner screws. Ordering all parts needed for repair and once in office will need to set return; ordrng 1 8286069 (manifold) and 4 WP3186217 (valve screw)s and 2 WP4456817 (valve)s and 1 WP8286560 (rapid valve) and 4 WP3188425 (switch seal)s and 8 WP3368921 (burner screws)s and 1 WPW10128448 (rr orifice holder) and 1 WPW10128450 (lr orifice holder) and 2 WPW10128451 (lf rf orifice)s"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Longs, SC 29568

Jason T.

Job Details: 08/16/2023

"Cx complaint, cycles not operating, lid does not close, found strike seperated from the lid-bezel frame. Installed strike from van stock, ran factory diagnostics to verify unit functions...working as designed.; ordrng 1 W11457841 (STRIKE JT VS), used 1 W11457841 (STRIKE) from stock"

We serviced a

WHIRLPOOL ICE MAKER

Model KRFC604fSS00

Near Crownsville, MD 21032

Alexander D.

Job Details: 08/16/2023

"upon arrival cx mentioned unit is still having issue where unit stops dispensing water while using dispenser, cx has to open and close door to get it to go again. replaced icemaker, tested unit, icemaker harvests and fills good now. filled up a big pitcher with water from dispenser 5 times and it didnt have issue. advised cx im unable recreate dispenser issue at this time and to try and get issue on video if it happens again, advised service call if covered for 30days. unit is working properly at this time."

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 08/16/2023

"Arrived on site, only right door hinge shipped, ordering left door hinge for the return visit. Advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11643896 (Left Door Hinge / re-order)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW2

Near Washington, DC 20007

Sherwood

Job Details: 08/16/2023

cx complaint washer making noise. arrived today and i did confirm. i ran test for both cold valves and no sound. but when i ran test 003 thats when noise was present which is the hot valve. stacked unit will need another tech to help remove dryer.; ordrng 1 W11316255 (hot valve)

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 08/16/2023

Customers complaint is strange noise when starting or stopping the unit. Found the blower wheel is stripped. NTO wheel and motor.; ordrng 1 W11549461 (motor) and 1 697772 (wheel)

We serviced a

JENN-AIR DISHWASHER

Model JDTSS245GX0

Near Washington, DC 20016

Sherwood

Job Details: 08/16/2023

cx complaint unit was not put back together correctly from last repair i was the last tech out. i only installed the ui tested unit and took pic. i never removed the filter or even move lower rack. ordering parts; ordrng 1 W10822166 (rail) and 1 WPW10473807 (support)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 08/16/2023

"Cx complaint, no ice production, ran factory diagnostics, verified all temperatures, removed the freezer evap cover and verified full frost pattern, tested all fan motors. Found tmps set too low for the fridge, 34 degrees, -6 freezer...average freezer temperature -20 degrees, average fridge temperature 33 degrees...set fridge temp to 38 degrees, freezer at -6 degrees. Installed icemaker from van stock, verified fill-harvest...working as designed.; ordrng 1 W11557001 (ICEMAKER JT VS), used 1 W11557001 (ICEMAKER) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Washington, DC 20008

Sherwood

Job Details: 08/16/2023

cx complaint not dispensing water or ice. arrived today unit is dispening both water and ice. repair complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 08/16/2023

Customers complaint is no ice. Found icemaker fan motor has very low air flow. Good temps in both sections. error code for icemaker is timed out. There is water in the maker but its not frozen. the fan motor has been replaced on this unit before but the customer said after it was replace the unit made ice fine. Couldent find another reason for no ice.; ordrng 1 W10846539 (icemaker fan motor) and 1 WPW10503833 (pantry UI)

We serviced a

KITCHENAID DISHWASHER

Model KDPM354GPS0

Near Pikesville, MD 21208

Emmanuel R.

Job Details: 08/16/2023

"Cs unit is not working properly, confirmed complaint, f2e1 UI stuck button, f5e2 door latch stuck closed. Also the unit when it completes cycle the clean light doesnt show up, Diagnotics shows the light does work but control is having issue. Also the door just drops down with out resistance, the string for the hinges failed. Returning with UI, ordering latch, main control and hinges hardware.; ordrng 2 WP8270020 (door spring)s and 1 8194001 (string and pulley) and 1 WPW10653840 (door latch) and 1 W11341633 (control)"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 08/16/2023

"Customers complaint is not running. Found belt fell off the pulley. Reinstalled, All check ok."

We serviced a

JENNAIR REFRIGERATOR

Model jffcc72efs00

Near Washington, DC 20008

Sherwood

Job Details: 08/16/2023

cx complaint waterb filter. arrived and cx had part they last tech advised they to order which is IM evap cover and filter head. i installed IM upon installing evap cover notice evap was complete frozen over. advised cx they will need to let this unit defrost for 24 to 48hr due to evap having so much ice. cx will call in tom reschdule. cx will owe 180 for labor.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 08/16/2023

Customer compliant is unit not washing. Found unit had a bad cam. Installed new part from truck stock. All check ok.; used 1 W10721967 (cam VS/PF) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Fort Washington, MD 20744

Shawn D.

Job Details: 08/16/2023

"cx complaint unit is noisey and water dispenser very slow it did work good when fridge was installed. inspected unit and conifmred noise rattling like noise and when i open the doors it stops so a fan is causing the noise and found freezer fan causing noise. took freezer apart and adjusted fan and shroud and no more noise. i then tested dispenser and we pretty much have no flow, installed filter bypass and flow is great. unit is 1 month old no way filter is bad. filter head has to be the issue. ordering filter head part is instock so rescheudled for 8/25/23; ordrng 1 W11346622 (filterhead)"

We serviced a

WHIRLPOOL RANGE

Model WEE730H0DS0

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 08/16/2023

Installed nw part. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fairfax, VA 22030

Richard B.

Job Details: 08/16/2023

"CX complant. Ice in freezer. Inspected unit and found door dragging bottom of freezer door on liner when door closes and left side of gasket not grabbing door frame. Installed second nylon washer on freezer hinge and heated door gasket with heat gun to soften so gasket grabs frame. Advised CX to leave door closed for two hours so gasket can set. CX stated delivery compant reversed doors. Job compketed, RB; ordrng 1 487576 (washer van stock), used 1 487576 (washer Van stock) from stock"

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 08/16/2023

Installed new pulley. All check ok.

We serviced a

KITCHENAID RANGE

Model KODE500ESS02

Near Chantilly, VA 20151

Richard B.

Job Details: 08/16/2023

"CX complant. Oven has error code . Inspected unit and found f2e1 error code , Cycled breaker for three minuets and error code did not return . Did a 350 preheat and oven reached temp taking 14 minuets. . Checked all buttons on console and none are sticking now, If CX calls back in for same issue, Pre ID console assembly . W11086141. In stock, RB; ordrng 1 W11086141 (console)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 08/16/2023

"Installed control, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Carlisle, PA 17015

Fred G.

Job Details: 08/16/2023

i was able to access unit and replace the dispensing housing as per previous tech. I tested unit and found unit checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Conway, SC 29526

Jason T.

Job Details: 08/16/2023

"Cx complaint, noisy during the wash cycle, ran factor diagnostics , no error codes, tested all circuits and verified wash motor / diverter operation. Found cx is not loading the unit to full rack capacity, the water is cycling to the tub frame causing the loud noises during the wash cycles, advised on proper loading per cycle. Ran factory calibration to test and verify unit operation....working as designed."

We serviced a

KITCHENAID OVEN

Model KOCE500ESS20

Near Crofton, MD 21114

Alexander D.

Job Details: 08/16/2023

cx complaint unable to start unit/set temp to 450. inspected unit and verified complaint. found unit on celsius. so when she tries to set it to 450 its higher than max set temp. showed cx how to change units back to F. tested unit. unit is now working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Conway, SC 29526

Jason T.

Job Details: 08/16/2023

"Cx complaint, water leaks from the bottom left corner during the cycles, found the console assembly seperated on the left side from the inner door casuing the leak. Ordering console to complete the repair, advised cx part will direct ship to the house, inspect for any damages and contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11095590 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Silver Spring, MD 20904

Israel R.

Job Details: 08/16/2023

"Customer complaint unit is Ui is dimming and is loosing power. I tested the unit and found the unit panel is dimming and the FC fan is pulsating. Also the ice box fan is pulsating. The unit is getting good power and is sending 13 vdc to the fan. Bud when runinng just the fan the unit dimms when fan get ot high speed. The UI keeps reseting and turning off the ice maker and filter reset. Ordeing control, UI and Ice boc fan and Fc fan. Call customer when part is available. Special order part.; ordrng 1 W11661931 (Motor evap) and 1 W11529245 (Ice Fan) and 1 W11548534 (Control) and 1 W11642015 (Panel UI)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Conway, SC 29526

Jason T.

Job Details: 08/16/2023

"Cx complaint, no-cool...found the evaporator covered in solid ice casuing no air flow. Removed the ice with a steamer, tested all circuits, heater tested at 140 ohms, thermistor resistance check in ice tested ok. Ran factory diagnostics, no vac from the control to the heater circuit during defrost cycle test, control relay failure. Advised cx control on order, direct ship to his house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11546609 (CONTROL)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 08/16/2023

"Cx complains that the unit makes noises, inspected unit, i ran test mode, no error codes, test mode cks and works ok, slider and gearcase cks and sound normal.. suspension and drain pump cks ok.. washer works fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Myrtle Beach, SC

Paul F.

Job Details: 08/16/2023

Customer complaint is unit not washing. Found unit has a broken water valve. Need to order part.; ordrng 1 W11175771 (water valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Lewes, DE 19958

Frederick R.

Job Details: 08/16/2023

pulled Heater and found element shot with black marks all over it. Replaced heater and fan motor per prior diagnosis. After repair turned the unit on and it was no longer tripping breaker. Evap fan is operating and uititself is now working properly. Informed CX 24-36 for it to get to temps. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Conway, SC 29527

Jason T.

Job Details: 08/16/2023

"Cx complaint, not washing-drying the dishes properly, error codes 6-1 water inlet 6-4 float switch 9-1 diverter fault 10-3 fan motor fault. Tested all circuits, found diverter motor failure, verified vac to the sump, no vac from the control to the fan motor during test. Ordering parts to complete the repair, direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11120155 (control-elect) and 1 W11178672 (pump&motor (re-order))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Midlothian, VA 23112

Joseph D.

Job Details: 08/16/2023

Unit with excessively loud damper and grinding noise when activated and not ceiling properly must reorder and replace damper.; ordrng 1 W11236851 (Damper)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 08/16/2023

Installed new damper. All check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Bremo Bluff, VA 23022

Eric F.

Job Details: 08/16/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Columbia, MD 21044

Robert L.

Job Details: 08/16/2023

"cx complaints squeeking noise and moves in spin, found cam came loose rubbing cover belt squeeignwhen changing direction, replaced cam and belt from pre-id, cleaned and reinstalled cover, recalibrated and tested all ops ok..... floring is very slippery, machine moves easy, suggested pads on feet to prevent slipping, if cx calls back for squeal will need transmission replaced"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB06

Near Rockville, MD 20853

Roberto I.

Job Details: 08/16/2023

"Cx complaint light bulb broke, part is stuck in the socket.Removed broken part from socket and installed new bulb provided by the cx. Unit tested ok. Collected $120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Olney, MD 20832

Roberto I.

Job Details: 08/16/2023

"Cx complaint Rc too warm, icemaker not workingFound Fc at 3F and Rc at 65F, icemaker shutoff arm out of place and evap not defrosting and fan jammed in ice.. Reinstalled IM arm. Forced defrost, it didn'turn on. Unjammed fan, it started but made a random loud noise. Ordering control board W11035836 and evap fan motor WPW10464673. Pre id thermistor to be used on return.; ordrng 1 W11035836 (control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bowie, MD 20720

Davonte

Job Details: 08/16/2023

"cx complained fc side wasnt cooling. after inspecting unit confirmed cx complaint. took evap cover off in the rc side. there was no frost pattern on evaporator. ran service test 4 to see if frist pattern would build on evaporator. there was no frost pattern on evap after running service test 5 unit will need compressor, evap and drier. use if needed (evap). unable to see if parts are in stock. tribles website is down. parts covered under 5 year warranty; ordrng 1 W10248589 (evap) and 1 W10756020 (compressor) and 1 W10286069 (drier) and 1 W10141625 (screw) and 1 10835903 (grommet) and 1 W10236396"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB01

Near York, PA 17402

Drew B.

Job Details: 08/16/2023

cx complaint that unit is not making ice i foubd the icmeaker mold tray is completey warped and issues turning to drop ice to find home position. replaced ciemaker and now checks good filled in test 45.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Beltsville, MD 20705

Israel R.

Job Details: 08/16/2023

Customer complaint unit is not cooling. Inspected unit and found the unit is not defrosting. TEsted thermistor under ice is reading 40k. tested heater and is reading 130 ohms. and sedning 120 to the heater. Called techline and they asked me if the unit was defrosted when we replaced the control and there is not notes about defrosting the unit so we dont know if this is because it was not defrosted or the unit still having the issue. Techline told me to defrost the unit and see what happens. Because if the unit was not defrosted the control wont have enough power or time to clear it. Thawed the unit out and now we have to wait.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZC3115DW01

Near Newport News, VA 23607

Justin W.

Job Details: 08/16/2023

cx complaint no cool. confirmed complaint. checked unit to find compressor bad. ordering parts needed for repair.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (coupler)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 08/16/2023

"CX complaint is breaker trips from fridge. Inspected/tested and verified that this was a nuisance trip per WP service pointer. Explained information to CX and gave him the necessary contact info. Unit also rattling. Corrected issue with shims from VS. Leveled unit properly and it is working as designed. Job is complete; ordrng 6 4387828A (shim FRVS)s, used 6 4387828A (SHIM FRVS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Ocean Pines, MD 21811

Frederick R.

Job Details: 08/16/2023

"CX complaint is no ice. Inspected/tested and found evap fan working properly. IM harvested, fill tube not frozen. Test 56 was E5 for timed ice. prior tech forgot to power cycle IM by restarting unit. Told CX give til friday and let us know if she didnt have any ice. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Berlin, MD 21811

Michael E.

Job Details: 08/16/2023

"Replaced slider and gearcase as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Biglerville, PA 17307

Andrew S.

Job Details: 08/16/2023

Cx complaint is that the unit is leaking on the left side intermittently. Upon arrival I found that the unit has no error code. i entered the diag cycle and found that the unit is leaking from the valve/housing on the lH side. i was able to access and repalce the the housing and valve. I then tested the unit and found that it is now functioning without any leaks. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED8000DW3

Near Showell, MD 21862

Michael E.

Job Details: 08/16/2023

CX complaint: no heat. Tested and verified complaint. Unit failed air flow test in the red with an electronic air flow tester. Thermal cutoff failed continuity test and high limit thermostat fell apart when i tried to unplug it. Replaced thermal cutoff. Ordering high limit thermostat. IMPORTANT: high limit thermostat iwas flagged for quality assurance. I set thermostat in bottom of unit directly under where it belongs. I advised CX to have house ventiong cleaned out or replaced. Cannot reschedule due to Lowes; ordrng 1 WP8557403 (mit thermostat)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 08/16/2023

"Installed new drain pan and sealed around evap cover .. Returning silicone , did not use .. Job complete;"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Frederick, MD 21704

Ricardo S.

Job Details: 08/16/2023

"Cx complains that the unit not working properly sometimes, when he press the start button, the dryer makes a clicking noise and times started to counting down but the drum won't move.. so i replaced door switch, unit works ok, for couple min then same issue, the inner door is defective wont make a good contac with door switch,.. order parts; ordrng 1 W11321075 (door) and 1 W11310030 (bracket)"

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