Service History 293 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES1

Near Gloucester, VA 23061

Justin W.

Job Details: 08/17/2023

cx complaint oven not heating properly. checked unit to find bake element bad. checked to find control sending 240 vac to bake element. ordering element to complete repair; ordrng 1 W10779716 (elmnt-bake 51.25)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Prince George, VA 23875

Chris B.

Job Details: 08/17/2023

cx c comp unit will not complete cycle insp unit found f8e1 stored long fill code tested unit threw auto test found both valve do flow asdesighned both valve hooked correctly to hot and cold found cleared code ran unit threw test mode found code came back ordering control and valve to complete ; ordrng 1 W11513255 (valve) and 1 W11626074 (control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ4

Near Dundalk, MD 21222

Alexander D.

Job Details: 08/17/2023

"cx complaint thermal event inside cavity while using unit. inspected unit and verified complaint. found turntable, couper and motor burnt up and need replaced. called safety. safety said cost of repair is more than MSRP and will not be covering repair. advised cx safety team will be contacting her with resolution. cx understands; ordrng 1 W10642989 (turntable motor) and 1 W11245707 (coupler support) and 1 W11367904 (turntable)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Petersburg, VA 23805

Chris B.

Job Details: 08/17/2023

cx c c omp unit will not cycle insp unit conf cx c comp found f1e1 f2e3 replaced control found open wire to dp replaced harness tested unit working as dedsighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Pasadena, MD 21122

Israel R.

Job Details: 08/17/2023

Service Pointer. Customer complaint unit is overfrosting in RC. Tested unit and found the unit is not defrosting. The unit is reading the sensor on test 39. Ican see the pan is warping as well. Service pointer to deal with this issue. collected in full thermistor is and drain pan. Collected in full Send IR; ordrng 1 W11457241 (Drain pan 77.34)

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Petersburg, VA 23803

Chris B.

Job Details: 08/17/2023

cx c comp unit UI will not respond to touch insp unit conf cx c comp found temp sensor reading 700 degrees unit will need temp sensor and ui; ordrng 1 W11594187 (control) and 1 WPW10181986 (temp sensor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Baltimore, MD 21224

Shane M.

Job Details: 08/17/2023

installed control. found water isnt getting hot enough. cx says 110F but i could hold my hand under the water. showed cx uit filling w luke warm water.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Petersburg, VA 23803

Chris B.

Job Details: 08/17/2023

cx comp unit will not cool in rc but will in fc insp unit conf cx c comp cx satted he had repaced fc evap fan 3 days ago and inverter insp unit found when in diag mode unit will not stay in diag mode and allow propper function did get all therm readings and passed threw diag mode but very difficult advised cx unit should stay in test mode for at least a few mins also found rc evap in block of ice unit will need ui and control to complete repair cx satted he will ordering and replacing ui and control himself collected 120 sc cash

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near McLean, VA 22102

Davonte

Job Details: 08/17/2023

"cx complained unit would fill with water but wouldnt wash dishes. after inspecting unit confirmed cx complaint. ran diag and i got error codes f4e3 motor not running. replaced sump with motor, tested unit. unit now working as should."

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Colonial Heights, VA 23834

Chris B.

Job Details: 08/17/2023

cx comp unit will not cool insp unit found obstruction on power cord did get unit to heat and tumble ordering power cord; ordrng 1 W10239317 (cord)

We serviced a

JENNAIR RANGE

Model JJW2430IL01

Near Fairfax, VA 22033

Richard B.

Job Details: 08/17/2023

CX complant/ Oven has error . Inspected unit and found good voltage at box. Ordering appliance manager and console. Not in stock. Further work needed. RB; ordrng 1 W11449117 (console) and 1 W11448962 (appliance manager)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Colonial Heights, VA 23834

Chris B.

Job Details: 08/17/2023

cx comp unit elaks inps unit found universal drain hose connected replaced drain hose could not test unit due to no water hook ups manger stated they will be transfering uni to diff location for testing; schdld next appmnt for 8/30 WED !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Ocean Pines, MD 21811

Frederick R.

Job Details: 08/17/2023

CX complaint is damaged RC door. Inspected and verified brand new unit with dent. Replaced RC door that was shipped directly to CX. Unit is now repaired and is working properly. Job is complete

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Colonial Heights, VA 23834

Chris B.

Job Details: 08/17/2023

cx comp unit will not balance load no matter how big or small insp unit found f0e5 off balce load error insp unit on high spin found unit very off balce foun d unit to have rear legs all the way up and front legs all the way down leveled unit calibrated unit tested unit on high spin unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Gloucester, VA 23061

Justin W.

Job Details: 08/17/2023

cx complaint unit not responsive. checked unit to find ui non responsive. successfully entered diagnostic mode to find unit not responding to commands. ordering ui and control to complete repair. error code f6e2 showed prior to unplugging unit.; ordrng 1 W11378949 (fascia) and 1 W11388040 (control)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Lancaster, PA 17603

Justin L.

Job Details: 08/17/2023

Cx complaint of cooling issues. Was able to access unit and found defrost failure. Used steamer to clear ice and found wire came out of connector. Quoted cx for repair and collected for full amount. Patched and ordered heater and set return for Mon 8/21/23; ordrng 1 W11650661 (heater assembly)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Gloucester, VA 23061

Justin W.

Job Details: 08/17/2023

cx complaint unit off balance. checked unit to find left back roller cracked. replaced roller and tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Harrisburg, PA 17109

Fred G.

Job Details: 08/17/2023

"cx complaint plugged unit in when delivered and next day food was placed in and the following day food was not frozen. thawed out food and some frost on top of fc liner. 2 hours after that unit was back to temp and food was frozen again. inspected unit and took temps and found 1 degree FC, FC is pretty empty. RC temp was 36 degrees. I found today unit is working as design."

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRE05

Near Mount Joy, PA 17552

Justin L.

Job Details: 08/17/2023

Was able to access unit and replace part. Unit now checks good no further work needed

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Ashburn, VA 20148

Daniel J.

Job Details: 08/17/2023

microwave not starting cycle open close door appears when left side is slightly pressed can here it make contact with switch mounted over oven higher than dolly 2 tech pulled out half way and tested still at open close door ordering outter door inner door and hinges left side of outter door sticks out near the corner or top two tech required; ordrng 1 WPW10128850 (arm) and 2 W11598178 (hinges)s and 1 W11684570 (inner door) and 1 W11600216 (outter door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS00

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/17/2023

"CX complaint: no cool in RC. Tested ands verified complaint. RC at 85 degrees and FC at 5. Evap fan not coming on. 0.5 mvolts when fan activated in diag and also same reading when it should not be on. Called WPTL . At control C2 black/yellow to C1 white we were getting 58 volts but per TL shoukld have been 7 volts. At main plug on evap harness we are only getting mvolts. Same if tested at fan plug. I made CX aware that i had a hesitation on this diagnosis in that i was getting different readings at control in back and at main evap harness plug. Both were incorrect but shopuld have been the same as each other, Quoted CX price to replace control cWPW10317076. Saved quote. CX paid 120.00 for service by CC. I had to call office to have payment processed. Job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Keymar, MD 21757

Ricardo S.

Job Details: 08/17/2023

"Replaced parts .. reset power, unit tested and dw works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Pittsville, MD 21850

Frederick R.

Job Details: 08/17/2023

CX complaint is gasket loose. Inspected and found RC gasket popped out of slot in RC door. Pulled gasket and reinstalled with a little heat and pushed back into place. Verified seal was meeting cabinet of fridge properly. Unit is now repaird and is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Germantown, MD 20874

Julian H.

Job Details: 08/17/2023

replaced parts tested & working properly

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS2

Near Crozet, VA 22932

Kyle A.

Job Details: 08/17/2023

Cx complaint of unit not draining. Did confirm stuck check valve. Cleared line and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Lancaster, PA 17603

Justin L.

Job Details: 08/17/2023

Cx complaint gaskets keep falling out of doors. Was able to access unit and found that the insulation of the doors settled causing the channels to warp and gasket to fall out no matter how you try and out it in. Cx also concerned that items freezing in rc and at time of visit thermistor slightly out of range. Ordering doors and thermistor and once approved door will ship to cx house and they will contact for return; ordrng 1 LW10636410 (white rc door) and 1 LW10636409 (fc door) and 1 W11178521 (name plate) and 1 WPW10384183 (rc thermistor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Gaithersburg, MD 20877

Julian H.

Job Details: 08/17/2023

CX still not getting ice checked temps on arrival Fc-1* Rc40* icebox 9* put unit on test mode 57 pass test 45 no filling fillt tube line freezing over called TL advised to replace control doing short cycles to fill tube not enough to maintain line thaw need part; ordrng 1 W11224256 (cntrl-elec)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Great Falls, VA 22066

Jason A.

Job Details: 08/17/2023

CX complaint FRIDGE not cooling. Found all lights working & can hear compressor running. Verified not in showroom. Called office to schedule. Pre-ID part marked orion but it is a compressor. Set unit to showroom so compressor is off. 2CountSealSyst > JJ; ordrng 1 (2CountSealSyst)

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS04

Near Gaithersburg, MD 20882

Julian H.

Job Details: 08/17/2023

replaced parts both oven & mw is working

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Reston, VA 20194

Jason A.

Job Details: 08/17/2023

CX complaint water leaks from LDs of ceicng. Found RESERVOUR SPLIT.Replace part & test dispensor wrking . JJ

We serviced a

JENN-AIR MICROWAVE

Model JMV9196CS1

Near Washington, DC 20015

Roberto I.

Job Details: 08/17/2023

Replaced parts. Unit tested ok

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Colonial Heights, VA 23834

Chris B.

Job Details: 08/17/2023

cx comp unit makes loud noise insp unit conf cx c comp found blower wheel rubbing housing ordering blower wheel housing and motor to complete repair; ordrng 1 W11549461 (motor) and 1 W11481730 (bracket) and 2 WP489463 (screws)s and 1 W11596046 (gasket) and 1 W10888146 (housing) and 1 WP697772 (blower wheel)

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS2

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 08/17/2023

"CX complaint oven not working F2E0 on display.Confirmed complaint, tried few times to run a bake cycle, but the error came back every time even after resetting the power. Replaced control board usong pre id part. Cleared error and ran a bake cycle. the unit preheated ok and the error didn't come back. Collected $494.81 with check"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE05

Near Harrisburg, PA 17111

Fred G.

Job Details: 08/17/2023

cx complaint unit is still making noise when closing RC door. Inspected unit and found when I arrived cx got it to make the noise for me. I found what sounds like a gurgling noise to me. I found it to make noise twice while in home. I feel its related to the drain hose for drip pan. when vacuum is made with doors being closed it is sucking water up trap then siphoning back down once doors are closed. noise is coming from under unit. called TL. TL ruled it normal operation. unit checks good.

We serviced a

WHIRLPOOL COOKTOP

Model WFG515S0ES1

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 08/17/2023

"Cx complaint RF burner not lighting.Tested burner, confirmed weak spark and bad igniter.Ordering RF burner WPW10515455. Cx paid in full ($332.44) with check. return visit 8/24/23; ordrng 1 W10812382 (manifold) and 1 WPW10515455 (RF burner)"

We serviced a

WHIRLPOOL OVEN

Model WFG520S0AS1

Near Woodbridge, VA 22193

Demonte S.

Job Details: 08/17/2023

Inspected the unit. Found that the cx is saying that the Oven isn't Pre - Heating on the Bake Cycle. I then ran Service Diagnostics on the unit. No error codes. Checked the Bake Ignitor. Found that the Harness Bake isn't plugged into the Ignitor. Plugged in Harness. Tested the unit. Unit is Heating. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Bethesda, MD

Roberto I.

Job Details: 08/17/2023

"Cx complaint water collects in the drip pan. cx had a video showing water in the pan.Unstacked dryer, removed back cover and ran a heavy duty cycle wity a load for about 40 minutes. No signs of any water leak under the unit. Inspected dispenser, water valves, drain pump, rec. pump. Drained water out, no leaks. Removed bellow clamp and inspected bellow again inside and outside, no signs of leak or marks of water or soap. Called tech line, spoke to Robert and documented everything."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Annapolis, MD 21403

Israel R.

Job Details: 08/17/2023

Customer complaint unit is leaking from the ice maker and is clumping up the ice. I found the ice maker lost home position and the tray is tilted. Unit needs new ice maker. Installed new ice maker. Tested ice maker. Unit is back to normal operatiion.

We serviced a

WHIRLPOOL DRYER

Model WED95HEDW1

Near Bethesda, MD 20814

Roberto I.

Job Details: 08/17/2023

"Cx complaint water dripping in the drum.Inspected unit, confirmed water dripping from steam nozzle. Unplugged unit, water didn't stop. Replaced water valve using pre id part. Unit tested ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZC5216LW

Near Broad Run, VA 20137

Richard B.

Job Details: 08/17/2023

"CX complant. Gasker fell off. Inspected unit and found gasket stuck to freezer frame but sealing. Found something really stickey was stuck to the freezer frame and stuck to freezer gasket pulling gasket free of freezer door. Removed gasket and cleaned stickey residue from freezer frame and gasket itself, Reseated gasket into door groove . Dried gasket and tested .. Gasket staying seated in door frame. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Gaithersburg, MD 20878

Justin S.

Job Details: 08/17/2023

"CX LOWES complaint heating problem. no physical damage.and not starting. Replaced motor and blower. Unit now spins, heats, and blows."

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Bowie, MD 20721

Sherwood

Job Details: 08/17/2023

cx complaint stops during cycle. arrived and found display was really dim and not operating correctly. checked for error codes got f2e1 and f3e2. cleared erroe codes i ran a service diag and a calibration also did the interface test which was good. during the filling i feel like water was coming in too slowly. everything passed the service diag control and display are now operating correctl no error codes after service diag and cali. advised cx that eveything is working correctly now to monitor this unit.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW

Near Frederick, MD 21701

Justin S.

Job Details: 08/17/2023

foiund roller shaft and wheel was worn down causing tub to be unbalanced. REplaced shafted and wheel with van stock. Unit spins great; ordrng 1 WPW10359269 (shaft) and 1 349241T (wheel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Ashburn, VA 20148

Daniel J.

Job Details: 08/17/2023

noise from fridge louder when fridge doors are opened entered test 121 damper orperation noise from damper motor replaced and tested no noise

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/17/2023

"CX complaint: unit shuts off, even inbterior light. Tested and verified complaint. I was getting 240vac intermitantly and would disappear or return when i wiggled the power cord. After several tests i was getting 120/0/120vac at receptacle when unit was not coming on. I advised CX to have a licensed electrician address the problem. Left leg on receptacle is intermitantly showing 120 vac or 0 vac. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Stafford, VA 22554

Tanner B.

Job Details: 08/17/2023

Installed new compressor and filter drier . Refilled unit. Job complete

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Lewes, DE 19958

Michael E.

Job Details: 08/17/2023

Replaced agitator cap as per previous diagnosis. Aditional complaint: towels too wet after cycle. Tested and unit is getting up to full speed spin. I recalibrated unit and went over spin setting and that some materials may need an additional drain and spin if its materials that hold water well. Unit is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MTW6600TQ0

Near Union Bridge, MD 21791

Brian R.

Job Details: 08/17/2023

cx complaint unit does not run right or shift and things seem wet and unit does not clean good. did a spin cycle and unit locked and drain pump came on and drum spun good. tried normal cycle and unit just kept filling and filling and slight spins but never shifted so it had to be canceled out. found F81 and thats it. ran through auto test a oL came up and unit was empty. went over unit and parts and she said units not worth it and she will get another one. she will pay 120 service.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Lewes, DE 19958

Michael E.

Job Details: 08/17/2023

Replaced the UI as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV1

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 08/17/2023

"Cx complains that the unit not working and beeps all the time, inspected unit, the Ui is bad, controlreceives 120vac, connection cks ok, order ui housing; ordrng 1 w11632709 (ui housing)"

We serviced a

JENN-AIR OVEN

Model JJW2430DP02

Near Washington, DC 20017

Samuel R.

Job Details: 08/17/2023

cx complaint unit is not working and error code f2e1 pops up.inspected unti and coudl confirm cx complaint.reset power and checked connections all good.unit power and tools button would not respond.unit needs a new ui.cx will call if they go with repair.left cx a qoute

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MB0

Near Westminster, MD 21157

Brian R.

Job Details: 08/17/2023

cx complaint is at times the front right burner does not want to light and just clicks and no spark. tested unit and all burners spark and light but right front. no spark just gas. replaced RF ignitor and now unit checks. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Washington, DC 20018

Samuel R.

Job Details: 08/17/2023

cx complaint unit top rack is hard to slide with dishes in rack.inspected unti and could confirm cx complaint.found upper rack to have a seprating wheel tub assembly.causing rack to be hard to pull and push.unit wheel need a wheel tub assmebly W11458872; ordrng 1 W11458872 (tub wheels)

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Sykesville, MD 21784

Brian R.

Job Details: 08/17/2023

cx complaint is grates slide all over and wont stay put. rubber pieces on bottom is over nipples and theres nothing on the front to secure anything. seems like defect in top and theres nothing to hold grates in place. she said its been this way since she moved into new home. burners check. will order new grates as rubber on bottoms wont stick or hold and she said they dont look right. grates slide a good bit to the slightest touch. cooktop might be a defect but will order grates first. willcall unit in on return if neede as well.office will schedule.; ordrng 1 W11334474 (Grate Kit)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chester, VA 23831

Chris B.

Job Details: 08/17/2023

cx comp unit shakes insp unit no errors stored ran un it threw test mode no odd sounds or shakes or thumps called tech line spoke with brandon while on hold ran unit threw drain and spin cycle no prob brandon stated unit is working as desighned and to advise cx on use and care and how to load

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near ,

Samuel R.

Job Details: 08/17/2023

cx complaint fridge section is not cooling inspected unit and could confirm.found fridge evap to be frozen over.ran service test 3 and found evap fan to not spin.further in spection found drain pan warped just like in service pointer W11092686.unit will need a new evap fan and drain pan.cx will empty unit out so we can perform repair.W11092686; ordrng 1 W11457241 (drip pan kit)

We serviced a

JENN-AIR COOKTOP

Model JED3430WS01

Near Richmond, VA 23235

Joseph D.

Job Details: 08/17/2023

Replace infinite switch unit igniting properly working as designed no other issues noted collected 150 labor

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Portsmouth, VA 23702

Zachery R.

Job Details: 08/17/2023

"replaced acu, tested, advised cx to have vent rerouted for efficiency. unit working as designed. secured acu in bin."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Seaford, DE 19973

Frederick R.

Job Details: 08/17/2023

CX complaint is low ice. Inspected/tested and verified good water flow and IM operation. Found food pushed back against liner in both RC and FC impeding airflow in unit. Also found condenser coild clogged with dog hair up front. Replaced IM for maintenance and cleaned coils for CX. Unit itself is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Portsmouth, VA 23707

Zachery R.

Job Details: 08/17/2023

"cx complaint no cool, checked unit, unit has good frost pattern, thermistor reading 20k ohms. advised cx to rearrange products for good airflow. unit working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Denver, PA 17517

Cody H.

Job Details: 08/17/2023

CX complains unit is not cooling correctly. Found unit evap fan is not turning on but is recieving voltage. Unit will need fan motor and evap harness for repair. Office to reach out to cx when all parts are approved.; ordrng 1 WP2315549 (fan motor) and 1 W11650661 (heater and harness)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Norfolk, VA 23504

Zachery R.

Job Details: 08/17/2023

"cx complaint unit unresponsive, checked unit, come to find power supply was hooked up wrong by installers. corrected power supply, tested, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Millsboro, DE 19966

Michael E.

Job Details: 08/17/2023

"CX complaint: wont run, error code. Tested and verified complaint. F9E2, F10E4, F10E2 error codes. Unit will not even start to fill in normal or diag cycle. Instead, it shows the F10E4 error code. Replaced pump and motor but when tested still doing same thing. Ordering control. Cannot reschedule due to SO part; ordrng 1 W11672225 (control)"

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Cockeysville, MD 21030

Neil H.

Job Details: 08/17/2023

cx complaint unit not draining found the connections came off and i replaced unit tested good.

We serviced a

JENNAIR MICROWAVE

Model JMW2430LL02

Near McLean, VA 22102

Davonte

Job Details: 08/17/2023

"cx complained seal on the inner microwave door doesnt go all the way around. confirmed cx complaint. went to install the other door, and seal on new door also didnt go all the way around. cx didnt want new door installed because had the same defective issue as the old one. reordering the door. will use arm on next visit; ordrng 1 11684570 (inner door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Chevy Chase, MD 20815

Brian F.

Job Details: 08/17/2023

"Cx states FC gasket defective, inspected, found gasket was coming out of installation channel. Cleared ice/frost from FC, removed gaket, adjusted with heat gun, reinstalled, opened and closed door multiple times to test, gasket stayed in door. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Catonsville, MD 21228

Robert L.

Job Details: 08/17/2023

"cx complaint when activating paddle for ice or water light does not come on, but works when turned on, confirmed issue, found in quick reference quide quote'when paddle pressed lights will automatically come on' replaced ui from pre-id same result, called techline deemed working as designed with miss print on guide for this unit, refered cx back to customer care, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Sparrows Point, MD 21219

Alexander D.

Job Details: 08/17/2023

"cx complaint suction on rc door is so strong it pulls the gasket out of door when opening door. inspected unit and verified complaint. drilled a small hole in drain tube to break suction because i seen a service pointer on a different model saying to do that for this exact issue. tested unit, suction still strong sometimes but its not pulling the gasket out anymore. advised cx if its too hard to open, to open fz door first to break suction. cx understands. unit is now working properly;"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlottesville, VA 22911

Kyle A.

Job Details: 08/17/2023

Cx complaint of unit not heating. Did confirm and found uni heater connector was not seated. Reseated connector and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 08/17/2023

"Installed new compressor , refilled unit. Compressor will run for a coupler mins and then cut off .. pressures at -2/0psi and 80-85psi .. amps are .8-1amp.. 120vac from control is cutting out . unit needs new control and start device .. unit is refilled .. control special order; ordrng 1 W11566891 (control) and 1 WPW10662129 (cap) and 1 WPW10197428 (start capacitor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Richmond, VA 23225

Joseph D.

Job Details: 08/17/2023

"Cx without email. Unit with actuator error code. Worn suspension, so motor /actuator banging on the floor. Actuator tests bad, not installing ECU on bad part, will use on return. No issues with harness noted but would like on return if bad continuity or open wire is found. ; ordrng 1 W11396716 (Suspension) and 1 W11481722 (Actuator)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Falls Church, VA 22042

Simon

Job Details: 08/17/2023

CX complaints WASHER leaving oil stain in clothes .inspected unit and replaced transmission and spin basket as wellas the splutch form van stock .Tested unit and run component activation mode as well .Unit workins as designed .SZ

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Bethesda, MD 20816

Leon

Job Details: 08/17/2023

cx complaint was dw wasnt working when i got there unit was working and i didnt get the f1e1 error code but did get FAE2 F7E1 F9E1 F8E2 unplugged unit and went to replace control but the control that was sent out was wrong put old control back into unit and the unit cut right on and started to work drain and wash and the errr codes went away if cx call back she would need a control but as when i was leaving everything was working

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Charlottesville, VA 22903

Kyle A.

Job Details: 08/17/2023

Cx complaint of unit shaking. Did confirm one suspension rod not seated in cup. Reseated rod and unit is now as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ1

Near Richmond, VA 23235

Joseph D.

Job Details: 08/17/2023

Confirmed customer complaint f6 E1 error code for no response from ACU replaced ACU cleared errors in unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Sykesville, MD 21784

Brian R.

Job Details: 08/17/2023

cx complaint is gasket is tearing and falling down. unit checks and he pleased with the unit. replaced gasket and heated to form and went over closing issues and to prevent from tearing again. unit now checks. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

found LEDs on the ui were defective. ordering a console cover and ui to resolve the issue. will return once parts come in. parts fbo.; ordrng 1 W11660284 (console black) and 1 W11632709 (ui panel)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Felton, PA 17322

Bernard M.

Job Details: 08/17/2023

"Replaced all parts, ran normal cycle and unit no longer makes noise. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

found compressor short cycling. will need all SS parts to resolve the issue and a SS tech. will return once the parts come in.; ordrng 1 sstech (ss tech) and 1 W11582592 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (filter drier) and 1 W11562258 (evaporatpor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Brandywine, MD 20613

Shane B.

Job Details: 08/17/2023

installed pump and motor. checked for codes and had F4E3 and F7E1 saved. cleared codes and ran service cycle. unit washed properly. no leaks during testing. unit is working as designed. control was not needed.

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

checked the unit and found a dented warped cabinet. this is not allowing the front left leg to sit flush with the floor. parts on ortder. will need a second tech due to unit being in a closet and stacked. parts on ortder.; ordrng 4 W10732708 (foot levelers)s and 1 W10596395 (cabinet)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Virginia Beach, VA 23452

Lucas R.

Job Details: 08/17/2023

"ohmed lower harness components from control, drain pump 27 ohms, motor 12 ohms, shifter 2.5k ohms, pressure hose clear, replaced control, calibrated and tested, advised cx of drain issue, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

leveld out the unit to the best of my ability. this model only has wheels in the front not legs so it does wobble very slightly but that is normal operation. unit is good togo

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Palmyra, VA 22963

Kyle A.

Job Details: 08/17/2023

Cx complaint of unit leaking. Did confirm and found clogged drain. Cleared drain and the unit is now as designed.

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

cx complaint the unit is very loud. sounds like constant rubbing coming from the blower wheel area. ordering all paets and a second tech to resolve the issue.; ordrng 1 WP697770 (seal) and 1 WPW10349492 (blower wheel) and 1 WP8566209 (seal) and 1 279780 (cover) and 1 W10888146 (housing) and 1 W11094983 (motor) and 1 341241 (belt)

We serviced a

KITCHENAID REFRIGERATOR

Model KUDS01ILWH6

Near Rockville, MD 20850

Roberto I.

Job Details: 08/17/2023

"Replaced part, unit tested ok"

We serviced a

WHIRLPOOL ICE MAKER

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

"found ice maker fill tube shoved into the ice maker so that it was overflowing the cup and dripping down the back. therefore, i went ahead and adjusted the fill tube. tested operation. uint is running as designed. if issue persists. send tech with ice maker."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Linthicum Heights, MD 21090

Emmanuel R.

Job Details: 08/17/2023

"Cs door not aligned , not leveled, and door wants to close everytime. Confirmed complaint. I found the floor has settled and drop off level on the left rear corner of cubby area. I was able to shim the left rear corner, then leveled the unit and adjusted the door. Customer is super happy . Unit is now working properly."

We serviced a

WHIRLPOOL ICE MAKER

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

checked the unit and found thta the water was turned off the unit. tested with water on. unit is filling the ice maker. left ice maekr on to see if it makes ice. if issue persists let us know and i will order a ice maker.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 08/17/2023

"Replaced part, ran a calibration cycle, cleared errors and then ran a test cycle. The unit worked as designed"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

found a dented washer cabinet. part on order. will need a second tech due to it being in a closet and stacked.; ordrng 1 W10596395 (cabinet)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Glen Burnie, MD 21060

Dustin F.

Job Details: 08/17/2023

"CX complaint. unit not making ice.Inspected unit, confirmed CX complaint. found harnass at bottom of FC door severed.need FC door and water fitting. 2 tech FC door job. oversized part ship to CX; ordrng 1 LW11037733 (FC door Stainless) and 3 WP4373559 (reducing coupler)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

found ice maker with water turned off. turned on water and tested it. water made it to the ice maker. ordering a new rc door due to the dent. parts on order.; ordrng 1 W11575716 (frdige door)

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Annville, PA 17003

Cody H.

Job Details: 08/17/2023

"CX complains unit is not spinning during cycle but unit will drain and spin. Found unit to have f7e1-tachometer missing error. Ran unit through diagnostic cycle and unit did not want to agitate or spin correctly. Was able to replace actuator with VS part. Retested unit, unit is only agitating in one direction. unit will need motor and control for repair. Was able to replace motor with VS part, unit will only need control and harness for repair. Ordering control and lower harness for use on return, Office to schedule repair when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 w11481722 (actuator ch vs) and 1 W11283592 (motor ch vs) and 1 W11633359 (control) and 1 W11590868 (harness) and 1 W11050804 (washplate cap) and 1 W10902814 (washplate), used 1 W11481722 (ACTUATOR ch vs), and 1 w11283592 (CH VS) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

found dented door. parts on order. will return once the parts come in.; ordrng 1 LW10638683 (freezer door) and 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Columbia, PA 17512

Justin L.

Job Details: 08/17/2023

Cx complaint they were doing laundry and F6E3 error kept coming on. Was able to access unit and found F6E3 no communication from MCU to ACU F0E2 over suds. Ran test 12 and found unit to fill and drain but not spin. Ohmed out motor and found 12.8 Ohms across all windings . Contacted whirlpool and got auth. Replaced control and tested good. Unit now checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

"added touch up opaint to the unit to get rid of all scratch marks. unit is good to go.; ordrng 1 72017 (touch up white ar vs), used 1 72017 (TOUCH UP ar vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Chesapeake, VA 23324

Zachery R.

Job Details: 08/17/2023

"cx complaint unit not cooling. checked unit, come to find defective heater, and thermistor reading out of range, spoke with AR, was advised to replace acu as well. replaced acu. advised cx to monitor unit."

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

had to tighten all back poanel screws and adjust the exhasut in the back. got the unit as quiet as it should be. if issue still occurs please send me a shop job.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB00

Near Middletown, VA 22645

Danny R.

Job Details: 08/17/2023

cx staes unit is letting water or ice out and is making ice i found switches and control arent funchioning will order those parts; ordrng 1 W11518204 (dispenser control) and 1 W11423781 (ice chute)

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