We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ01
Near Gloucester, Virginia 23061
Justin W.
Job Details:
08/17/2023
cx complaint unit leaking inside freezer and leds not working. unable to replicate leak. found ice maker stuck near fill position. ordering ice maker for leak. ordering valve as precaution. checked to find fc led bad. replaced from pre id and tested leds working as designed; ordrng 1 WPW10341329 (water valve assy) and 1 W10886939 (ice maker)
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Williamsburg, Virginia 23185
Orbie
Job Details:
08/17/2023
"cx complaint stove top works but oven does not. checked unit. tried putting unit into test mode, unit not wanting to go into test mode. verified 244vac coming into unit and 122vac off each leg to neutral. replaced control board and tested unit. unit now able to go into test mode, preheated oven to 350. unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Williamsburg, Virginia 23188
Orbie
Job Details:
08/17/2023
"cx complaint unit not working. checked unit found F0E2. ran unit through test 1-2-3 to verify all valves working as intended, all valves good. drain pump good. ran unit through test 12. no issues observed. advised cx to monitor unit and to use less and call back if they have any other issues."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS06
Near Severna Park, Maryland 21146
Israel R.
Job Details:
08/17/2023
Customer complaint unit is not making ice and is leaking to the point that now there is floor damage and though the floor into the basement. I found the ice maker is bad and is not harvesnting. But the unit tried to harvest and may be double filling. There is so much moiture in the unit and on the side of the FC door and dripping to the bottom. Good gasket seem to be sealing tested with a dollar bill and is holding the dollar bill. Maybe have something to do with the ice maker. The customer has not ac on and the kitchen is as warm as outside. I mentioned something about it but she said she has done this all the time and the unit never leaks is only when this issue started . She is very upset that the unit is not fix she needs to pay a more parts and the house is getting damaged.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Williamsburg, Virginia 23188
Orbie
Job Details:
08/17/2023
"cx complaint unit beating up clothes. checked unit in test mode, passed all tests. calibrated unit then ran unit through delicate cycle. advised cx on how to properly use unit. unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Midlothian, Virginia 23112
Joseph D.
Job Details:
08/17/2023
Unit with ACU errors must replace ACU for f1e1 errors ; O-emld tckt
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Washington, District of Columbia 20011
Samuel R.
Job Details:
08/17/2023
replaced pump and tested unit no leaks and now working properly;
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Spotsylvania Courthouse, Virginia 22551
Eric F.
Job Details:
08/17/2023
"Confirmed cx complaint paint on inner front panel flaking off, snaring and pulling clothing. Ordering front panel.; ordrng 1 W10806345 (panel)"
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRP02
Near Columbia, Maryland 21044
Robert L.
Job Details:
08/17/2023
"cx complaint temps in RC raise, found rc evap frozen over, cx has been defrosting once a month, ordering evap fan harness, collected $269 visa, cx owes $120 labor on return fro defrosting unit....2 count labor charged. labor covered also; ordrng 1 W11087438 (motor-evap)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near York, Pennsylvania 17404
Sal R.
Job Details:
08/17/2023
CX complaint was that the unit was making a loud grinding sound during the agitation. I found that the agitator was loose causing ghr sound. I resecured te agitator and unit test good.;
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Virginia Beach, Virginia 23464
Carl A.
Job Details:
08/17/2023
replaced all parts tested and calibrated unit works as deisgned
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Glenelg, Maryland 21737
Robert L.
Job Details:
08/17/2023
"cx complaint goes straight from wash to done, found f7e4 re-engagement error, found slider seperated, replaced slider from pre-id, recalibrated and tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Frederick, Maryland 21702
Ricardo S.
Job Details:
08/17/2023
"Cx complains that the door gsket on the right side door is bad.. inspected unit, the gasket is torn at the bottom, replaced door seal, unti cks and door close fine.."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Eldersburg, Maryland 21784
Brian R.
Job Details:
08/17/2023
cx complaint is unit started with running issues and not running right and now only thing unit does is drai pump runs non stop. even with unit turned off but pluged in. found codes F1E2 Motor Drive Module Over Voltage F9E1 Long Drain Fault F7E8 Motor Drive Module Over Temp F7E9 Locked Rotor F0E5 Off Balance Load. tested and checked unit as much as we can with issues unit has. unit has multiple codes and running issues and will order all parts needed. units in it 1 year with costco. as soon as everything goes through and parts are in office will schedule. cx also calling coscto to get info sent to us as well.; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W11260238 (Rotor)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Dillsburg, Pennsylvania 17019
Andrew S.
Job Details:
08/17/2023
Cx complaint is that the unit is making a loud grinding noise when running. I found that the unit is making the noise when slowing down spin. I tipped the unit back and accessed the splutch. I found the splutch nut to be secure. I then found that the shifter was not fully going into position causing the testh to catch and wear down. I quoted the cx for the cost of the repair. Cx paid in full. I was then able to replace the splutch and shifter. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM02
Near Reston, Virginia 20191
Jason A.
Job Details:
08/17/2023
"CX complaint FRIDGE barely cookin. Replaced parts & check for leaks.& run vac, Filled with R600. Unit is beggining to cool > JJ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Sterling, Virginia 20165
Ricky E.
Job Details:
08/17/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Bryans Road, Maryland 20616
Shane B.
Job Details:
08/17/2023
"cx complaint is the unit flashing lights. unit was just installed, installers ran a cycle but afterward lights would not shut off. when i arrived normal, heat dry and lock lights were on, start light was flashing. i pressed start and lock light started flashing. held the button for 3 seconds and light turned off. found no saved codes. ran service cycle with no issues. showed cx how to turn lock on and off. unit is now working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Crozet, Virginia 22932
Kyle A.
Job Details:
08/17/2023
Units upper manifold is bleeding water pressure and also units upper wash arm is clogged. Ordering washarm and manifold.; ordrng 1 W11607104 (Manifold) and 1 WPW10498900 (Wash arm)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Staunton, Virginia 24401
Kyle A.
Job Details:
08/17/2023
Cx complaint of grinding noise. Did confirm gearcase leaking oil causing splutch to skip. Replaced splutch but will need to return to replace gearcase.; ordrng 1 W11449840 (Gearcase) and 1 W11481722 (Shifter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Kearneysville, West Virginia 25430
Ezra M.
Job Details:
08/17/2023
"excessive noise from damper, moisture on top of fc door gasket. moisture around ice box gasket, ice cubes frosty and frozen together. ordering gasket and damper control. also leveled unit and adjusted right door. tightened freezer door handle.; ordrng 1 WPW10479155 (control) and 1 WPW10347087 (gasket)"
We serviced a
MAYTAG WASHER
Model MHW8630HC0
Near Davidsonville, Maryland 21035
Israel R.
Job Details:
08/17/2023
Customer complaint bellow is ripping and needs to be replace. Qutoed for new gasktet and collected in full. Ordering bellow. collected in full. Office schedule for tuesday 8/22/23; ordrng 1 W11318722 (bellow 200.33)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204EBL1
Near Leesburg, Virginia 20176
Ricky E.
Job Details:
08/17/2023
"installed part, unit cks ok.."
We serviced a
KITCHENAID MICROWAVE
Model KHMC1857BSS1
Near Silver Spring, Maryland 20904
Brian F.
Job Details:
08/17/2023
"Cx states there was thermal event inside MW cavity, inspected found thermal damage to mica cover, part is NLA. Called WPL safety, rep told me to instruct cx to call safety for resolution."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406ESS00
Near North Potomac, Maryland 20878
Julian H.
Job Details:
08/17/2023
CX complaint about unit not cooling well On FC checked temps on arrival FC 44* RC40* found condensation on Rcs evap checked frost pattern & only a frost ball on evap's capillary tube restriction on sealed sys UNIT IS BUILT IN NEED 2 TECHS 3 COUNTS CX OWES LABOR $1200; ordrng 1 W10276644 (compressor CBE) and 1 WPW10143759 (dryer CBE) and 1 W11553229 (EVAP RC CBE) and 1 W11506635 (process stub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near York, Pennsylvania 17404
Sal R.
Job Details:
08/17/2023
CX complai t was that the unit was leraking from the front of the unit. I found thatb CX had a Ice blocakage in the evap drain tube. I was able to steam out the ice blockage and found in the rear that the drian pan was fragmented . I am ordering 1 drain pan (WPW10655368) return date set for 8/25; ordrng 1 WPW10655368 (drain pan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near York, Pennsylvania 17402
Sal R.
Job Details:
08/17/2023
"Pert the previouse tech, I was able to access and replace both the icemaker and the inlet valve. I found that the old valve had a O.L. when taking a reistance reading. Icemaker fiolls and cuycles. Unit test good."
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Virginia Beach, Virginia 23464
Carl A.
Job Details:
08/17/2023
replaced all parts and found the new lid switch to have failed reordering part need to fisnish repairs; ordrng 1 W11394572 (Washer Door Latch)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Virginia Beach, Virginia 23456
Carl A.
Job Details:
08/17/2023
replaced both parts tested a nd calibrrated unit works as designed
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Fulton, Maryland 20759
Brian F.
Job Details:
08/17/2023
"Installed new lower harness. Powered on unit, no saved error codes, ran auto test cycle, completed with no errors, drain pump working. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Arlington, Virginia 22205
Davonte
Job Details:
08/17/2023
"installed new grill, unit now working as should"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Fredericksburg, Virginia 22407
Robert W.
Job Details:
08/17/2023
CX Complaijnt is the unit wont operate. Inspected unit and found the unit not responding at all Control is getting good power harness between UI and Control is good also found console seperating . Ordering Control and console; ordrng 1 W11660284 (Console) and 1 W11672041 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Virginia Beach, Virginia 23451
Lucas R.
Job Details:
08/17/2023
"cx complaint unit not completing cycle, checked unit found f5e2 latch code, intermittent function of latch, replaced latch, tested, unit working as designed.; ordrng 1 W11565030 (latch lr/vs), used 1 W11316250 (subs) (latch lr/vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Chambersburg, Pennsylvania 17202
Drew B.
Job Details:
08/17/2023
when arrived i found the icemaker been working no issues nd had full bin of ice and also then found the unit to have 0 degrees in the fc section with his temp reading and miine.. i called wp tl and spoke to liam and gave info over to them and they advised to NOT do the sealed system. and monitor the unit temps moving forward.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Springfield, Virginia 22153
Demonte S.
Job Details:
08/17/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is making a high pitch squealing noise when water dispenser is pushed. Checked the water pressure at the Dispenser. Water pressure seems low. Checked the Water shut off. Cx has a saddle valve. Saddle valve is showing signs of leaking. I advised the cx they will need a plumber to change this Valve. Please see Sd Pictures if any questions. If the cx calls back order the Main Water Inlet Valve = W11548535 & Water Filter Head = W11346622.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Springfield, Virginia 22152
Demonte S.
Job Details:
08/17/2023
Inspected the unit. Found that the cx is saying that the unit is giving an error and only a little bit of water is coming out of the Dispenser before error pops up on display. Ran Service Diagnostics on the unit. Error codes are F8E1 = Long Fill. I then ran components activation. Found that the cold water Valve is only allowing a little bit of water into the Drum .Cleared error code from the unit. Installed new Inlet Valve Dispenser Assembly. Tested the unit in Service Diagnostics Test. No leaks. Unit is working as Designed. Cx paid in full by Card. ( If any questions please check Sd Pictures.)
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Fredericksburg, Virginia 22407
Robert W.
Job Details:
08/17/2023
"CX Complaint is the unit is leaking. Inspected unit and found error for diverter, Ran diag and found unit is leaking from diverter. Replaced Sump and tested unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WED8127LC1
Near Bowie, Maryland 20721
Sherwood
Job Details:
08/17/2023
cx complaint dryer door wont close. arrived today and found that the door is going pass 90 degrees and front panel is damaged from weight being put on door. called MR and advised starting with front panel. gave cx quote and they will call back if they wish to continue repair.
We serviced a
WHIRLPOOL DRYER
Model WGD5050LW0
Near Hummelstown, Pennsylvania 17036
Fred G.
Job Details:
08/17/2023
cx complaint unit is not heating. inspected unit and found all sensors to test good. removed drum and found gas valve was not connected. connected valve and found unit began to heat. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Hummelstown, Pennsylvania 17036
Fred G.
Job Details:
08/17/2023
i was able to access unit and replace the Ice maker and damper as per previous tech. tested unit and found unit now checks good.
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS01
Near Spotsylvania Courthouse, Virginia 22551
Eric F.
Job Details:
08/17/2023
"Spoke with cx before starting repair. Cx had unit and thawing before previous tech checked unit over. Cx had recording of fan hitting block of ice from fridge evap. Warped drain pan can cause unit to leak if tray over flows but it can't cause the evap to freeze up to the point where the fan is striking ice. Fridge evap is not thawing properly, issue can be present even with thermistors reading in range. Ordering fridge evap harness, cx owes 1.77 for difference in parts cost, to be charged with labor total on return visit.; ordrng 1 W11033168 (harns-wire)"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS05
Near Spotsylvania Courthouse, Virginia 22553
Eric F.
Job Details:
08/17/2023
"confirmed cx complaint unit dispensing water slowly. Found inline water line to door partially kinked coming out of filter housing. Straightened line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Alexandria, Virginia 22314
Christian C.
Job Details:
08/17/2023
"cx complain door is not laching, tested the unit conferm door ls not latching testing the control board, is providing 120vac. instaling new door latch lock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Alexandria, Virginia 22314
Christian C.
Job Details:
08/17/2023
Installed IM and IM fan motor. Set temps to recommended. Ran test 57 no issues. Test 56 E0. Test 45 IM filled.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Alexandria, Virginia 22301
Christian C.
Job Details:
08/17/2023
"cx complain no cold water, run trough diag-cyclefound cold water valve not working,ordering boat cold and hot water valve.; ordrng 1 w11316255 (hot valve) and 1 w11316256 (cold valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fredericksburg, Virginia 22408
Robert W.
Job Details:
08/17/2023
"Cx complaint is the UI isnt coming on, Inspected unit and found the UI not responding, Unplugged unit and removed console disconnected harness ohm out and its good reseatted everything and tested unit and unit is now responding properly no error codes diag cycle is working and then started normal load and unit is working properluy."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Adamstown, Maryland 21710
Ricardo S.
Job Details:
08/17/2023
"Cx complains that the unit not washing dishes, inspected unit, the valve and water level cks ok, motor receives 120vac, connection cks ok, motor makes a clicking noise, order sump pump assy; ordrng 1 w11665769 (ice maker)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Mechanicsburg, Pennsylvania 17050
Andrew S.
Job Details:
08/17/2023
Cx complaint is that the unit is leaking intermittently and it has an odor. Upon arrival I found that the Bellow was not secured to the tub. I removeved the cover and accessed the bellow and was able to secure and retighten the clamp. Unit is now functionign as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Carlisle, Pennsylvania 17013
Andrew S.
Job Details:
08/17/2023
Per previous tech I was able to access and replace the thermistor/harness. I also found that the unit has frost in the bottom center of the FC. I closed the door and found that the FC door is bowed in the center and is not sealing against the cabinet. I am ordering the door and nameplate. I informed the cx that the door will ship directly to them. They will inspect and inform the office when the door arrives.; ordrng 1 12977880SQ (Fc Door) and 1 W10876598 (Name Plate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Bowie, Maryland 20715
Dustin F.
Job Details:
08/17/2023
"cx complaint: unit unresponsive. Inspected unit, found lose L1 connection at control. resecured connection and tested unit, unit now works as intended.;"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near North Potomac, Maryland 20878
Julian H.
Job Details:
08/17/2023
CX complaint about unit not drying well inspected power 240vac temperature 160* on exhaust checked outside damper & is completely restricted not full opening CX need to hire a contractor to fully open damper on the outside to get a good airflow
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HBS00
Near Fairfax Station, Virginia 22039
Demonte S.
Job Details:
08/17/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. I then checked the Harness to the Door. Dorr had broken Harness Wires. Unit will need a new Freezer Door. ( Black Stainless = W11395876. ) Cx paid for the Service Call Only by Card. If the cx calls back order the Freezer Door. Don't go without parts. ( ****This will also need 2 Techs for installation of the new Door. ****)
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Edgewater, Maryland 21037
Israel R.
Job Details:
08/17/2023
Customer complaint unit is not making the chime or beeps when pressing buttons. I tried getting in to servicve and nothing. No sound. Tried to factory reset the unit but the speaker is blown. Unit needs new UI collected 120. Custoemr said the unit is just going to be a quite dryer. if they call back they owe 524.21
We serviced a
IKEA DISHWASHER
Model IUD7555DS3
Near Chesapeake, Virginia 23320
Zachery R.
Job Details:
08/17/2023
"replaced acu tested, wash motor would not pump water, checked at p5-1&p5-2 motor reading 7.63m ohms. diverter reading 1.3k within range, ordering sump&pump to complete repair.; ordrng 1 WPW10605057 (pump and motor assy)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Manassas, Virginia 20111
Demonte S.
Job Details:
08/17/2023
Inspected the unit. Found that the cx is saying that the Washer is making a loud rattling noise. Ran Service Diagnostics on the unit. No error codes. I then checked the Slider. Slider middle Ring is a little chewed up. Installed new Slider. Tested the unit on Bulky Items - Heavy Duty with Deep Fill. No noise. Unit is working as Designed.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Centreville, Virginia 20120
Richard B.
Job Details:
08/17/2023
"CX complant. Freezer not freezing good. and no ice. Inspected unit and found pixels out on UI In thermister tests , Thermisters pass. . In test 56 E5 error code . Timed ice making . Found temps in freezer not near zero. Average 38 degrees . Ordering 2 count sealed system . CX paying 120 service call only. RB; ordrng 1 W11387386 (UI 255.69) and 1 W10832994 (compressor 453.50) and 1 W11580434 (3 way 51.28) and 1 W11506635 (coupler 20.50) and 1 WPW10143759 (dryer 19.10)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Red Lion, Pennsylvania 17356
Sal R.
Job Details:
08/17/2023
"CX complaint is that the unit does not always unlock. I found that the unit has a F0E2 error code stored in diag. I cleared the code and ran a test cycle. I found the unit to complete the test , but the door clicked to unlock but did not . I was able to start a normal cycle and then cancel to get door to unlock. I belive this is a mecanical issue. I am orderign 1 door lock (W1156030). I have advised CX to run clean cycles with affresh to remove suds . Once the part is avsalible, please have someone form the office call to set a return date.; ordrng 1 W1156030 (door lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Columbia, Maryland 21044
Brian F.
Job Details:
08/17/2023
"Installed fill tube heater and dual valve. Ran test 19, fill tube heater started heating when activated, ran test 45, ice maker filled. Set temps to 36 and -1, unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Olney, Maryland 20832
Brian F.
Job Details:
08/17/2023
"Cx states UI not responding, tested and confirmed, UI is getting power, lights and display are on, but buttons not responding. Found corrosion on UI board. Installed new UI, ran service test, test completed with no errors but found vent not opening properly. Ordering control and vent.; ordrng 1 W11649995 (vent) and 1 W11506011 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Palmyra, Pennsylvania 17078
Fred G.
Job Details:
08/17/2023
cx complaint water is coming out from freezer and it is making noise. inspected unit and found FC is having a defrost failure. i tested bimetal and found it to show O.L. test 6 shows 01 for bimetal closed. I did not find 120vac comeing from control. unit needs fc evap fan harness and control to correct issue. cx also said left RC door is not closing correctly. I found mullian is not going into receiver. I found left lower bracket was warpped allowing door to sag. needs lower hinge to correct issue. once parts are approved please reach out to cx and set up a return visit.; ordrng 1 W10843055 (control) and 1 W11452196 (fc evap fan harness) and 1 W10878115 (lelf lower hinge c)
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS20
Near Spotsylvania Courthouse, Virginia 22553
Eric F.
Job Details:
08/17/2023
"Confirmed cx complaint unit fogging up in UI, UI becoming non responsive when cooking sometimes. Found UI ground harness loose, potential electrical damage to UI. Cx states issues happened after she roasted veggies and the UI got steamed up, causing the unit to lock until it cooled down/dried out. Blower fan is currently working, no error codes. Likely that unit isn't able to vent humidity quickly enough but ordering UI to be certain.; ordrng 1 W11616675 (ui)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Williamsburg, Virginia 23185
Orbie
Job Details:
08/17/2023
"upon trying to remove gearcase, unable to remove gearcase, also found stator and clutch had wear on them. ordering all parts needed to complete repair. returning tech will need to remove inner/outer basket together with gearcase attached. advised cx unsure when we will return as parts not in stock as well as lowes auth process.; ordrng 1 W10811960 (spin basket cbe) and 1 W11219115 (outer basket) and 1 W10915700 (stator) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Fredericksburg, Virginia 22408
Robert W.
Job Details:
08/17/2023
"CX complaint is the unit isnt responding. Inspected unit and found the UI not responding at all cycled power and still same issue checked connections and there good, Ordering Console; ordrng 1 W11600634 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYB
Near Laurel, Maryland 20708
Dustin F.
Job Details:
08/17/2023
"cx complaint: after repair unit still wasnt washinginspected unit, found F8E1 and F6E4 codes.Inspected float switch, (read good) and drain hose(was kinked) noticed during test cycles i could not hear the was motor come on. went to back of unit and found wash motor reading .347 miliohms and open. unit needs new sump assembly. CX doesnt wanna repair. he wants to replace unit and asked me to leave unit out so he can do so."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Laurel, Maryland 20723
Dustin F.
Job Details:
08/17/2023
"Cx complaint: oven light wont turn offInspected unit, confirmed CX complaint. Tested door switch abnd confirmed continuity when open. Confirmed board is continuously sending voltage. suspect bad triak. unit needs new control and bulb. unit is within 30 days. cx is unhappy and wants to try and get unit replaced with whirlpool.; ordrng 1 W11548749 (control) and 1 WPW10571723 (bulb)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newport News, Virginia 23608
Orbie
Job Details:
08/17/2023
cx complaint unit has ice building up at freezer door. verified complaint. called techline spoke with andrew. advised to add sealant to cabinet. ordering parts needed to complete repair; ordrng 1 482338 (adhesive)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Fredericksburg, Virginia 22408
Robert W.
Job Details:
08/17/2023
Arr at CX and inspected parts shipped to CX and found the new cabinet is crushed and the drum is damaged. Reordering Cabinet and drum; ordrng 1 W11417445 (Cabinet) and 1 W10545923 (Drum)
We serviced a
WHIRLPOOL OVEN
Model GBD277PDS09
Near Bowie, Maryland 20721
Sherwood
Job Details:
08/17/2023
cx complaint upper oven not heating. arrived today confirm issue. installed part tested. unit did pre heat to 350 after install. repair completr
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Arlington, Virginia 22207
Davonte
Job Details:
08/17/2023
cx complained unit was over frostiong in the freezer section and dripping water into rc. confirmed cx complaint after inspecting unit. while testing the unit evap fan never came on. unit will need new evap fan; ordrng 1 4W11369036 (evap fan)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, Virginia 23454
Lucas R.
Job Details:
08/17/2023
"replaced acu checked good, configured, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near York, Pennsylvania 17403
Sal R.
Job Details:
08/17/2023
"CX had several concerns. 1st was cooling / fr=eezing food in RC. Food freezing in RC, venting in LR of RC is not completly clear possible causing air stright down the back wall causing produce to freeze. I took a temop reding in the RC and found when set to 39 a thermacoupling reding of 40 . In the FC when set a 0, a thermacoupling reading of 1 degrees. No cooling concerns. I addressed low water production. I found the filter was last repalced in 4/23 . Filter is heavy / clogged causing lowe water priduction. I used Bypass and foun d better water flow when clogged filter is removed. Ice jamoing and not dispenseing. I found that the yoke is stripped on the auger shaft. I quoted CX for the cost to replace the auger motor , yoke, and divider . I collected $120.00 for service charges."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Locust Grove, Virginia 22508
Eric F.
Job Details:
08/17/2023
"Confirmed cx complaint unit not closing properly. Found malformed gasket on fridge side allowing air into unit. Reformed gasket with heat gun, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Glen Burnie, Maryland 21060
Dustin F.
Job Details:
08/17/2023
"CX complaint: unit keeps tripping breaker deep into cycles.Inspected unit, could not confirm complaint. However i did find the splutch has belt marks burred into it, and motor hot to touch. Capacitor was hot and making noise, actuator arm was snapped off. replaced both with pre ids. Ordering new motor, splutch, and belt for return visit.; ordrng 1 W11283592 (Motor) and 1 W10721967 (splutch) and 1 W11239857 (BELT)"
We serviced a
MAYTAG WASHER
Model WTW5010LW0
Near Fredericksburg, Virginia 22405
Robert W.
Job Details:
08/17/2023
Replaced lid lock and tested unit is working properlyh.
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near Baltimore, Maryland 21223
Shane M.
Job Details:
08/17/2023
installed part. unit working properly.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Fort Washington, Maryland 20744
Shane B.
Job Details:
08/17/2023
"cx complaint is a constant smell of gas. cx said its not a very strong smell but its constant and a little worse when unit is in use. cx had gas company come out and they said gas is coming through vent at rear of unit. i pulled unit out and turned gas on while monitoring with meter. it didnt go off anywhere behind or inside the unit. i started a bake cycle and checked all around regulator, lines and vents. i called techline to document, they said slight smell from vent while in use is normal. they had me check around the shut off valve and run surface elements and check around them. meter still hasnt gone off. techline advised unit is working as designed. called safety"
We serviced a
JENN-AIR RANGE
Model JDS1750ML0
Near Boonsboro, Maryland 21713
Ken M.
Job Details:
08/17/2023
"Customer complaint is that the front two burners do not boil water properly. Checked spuds against the owner's manual, but the manual states that there are supposed to be two spuds for the left front burner and this unit only has 1. Front two burners have 108AM spuds installed. Contacted Whirlpool tech support. Determined that the 108AM spuds are the ones that are supposed to be in there. Made a small adjustment to the valve stem screw for the LR burner, flame was going out and then relighting when turned to low. LR burner is now working properly. Unit does boil, but does not reach a rapid boil. Referred customer back to JennAir, unit is working as designed. Customer is not satisfied with this answer."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Baltimore, Maryland 21239
Emmanuel R.
Job Details:
08/17/2023
"Cs unit smell and sometimes clothes doesnt come out clean, Confirmed complaint. Found the unit when drains the water smells old and mildew, like a rag that never dried. Advised to use affress once a month and leave lid open. Also found customer is using a full cup of detergent. Advised the soap is high efficiency and very concentrated if she uses too much soap the clothes wont come out clean. No error codes in the system, diagnotic cycle completed ok. Unit is working properly."
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Virginia Beach, Virginia 23464
Zachery R.
Job Details:
08/17/2023
"cx complaint defective strike, verified issue, no faults present. replaced strike, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Tappahannock, Virginia 22560
Thomas B.
Job Details:
08/17/2023
Removed and replaced the fan motor and thermostats tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LV2
Near Tappahannock, Virginia 22560
Thomas B.
Job Details:
08/17/2023
Handle trim is coming off the left hand side of trim has snapped from bracket ordering parts ; ordrng 1 W11449263 (Handle trim)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Columbia, Maryland 21045
Robert L.
Job Details:
08/17/2023
"cx complaint ice bin stuck, left side of FC door not sealing, found gear jumped track and right gear not attacted to rail, rthawed rails and removed ice bin, used spray veggy oil to lubricate, reassembled gears and bins, instructed cx to pull from cent as mucha s possible and if jumps track to force back,so seal touches, tested all ops ok , collected $120 visa"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ellicott City, Maryland 21043
Robert L.
Job Details:
08/17/2023
"cx complaint not starting cycles, shows LF, found f8e1, f0e4, foud hot water valve buzzing but no water, removed supply and full pressure out hose, found black sediment in screen cleared screen, still no water passing thru valve, ordering vavle, collected $318.70 ch cx paid in full; ordrng 1 W11165546 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Mount Airy, Maryland 21771
Ricardo S.
Job Details:
08/17/2023
"Cx compains that the unit not cooling at all for couole days, another company was here, they said the compressor is bad, so cks unit Fc temp read 3 degrees, Rc temp 39 degrees, unit cooling ok.. i call TL . we cks the unit and everything look ok."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BW2
Near Bethesda, Maryland 20814
Roberto I.
Job Details:
08/17/2023
"CX complaint oven not starting.Ran a bake cycle, the igniter didn't work. Confirmed 120V supplied to the igniter. Replaced igniter using pre id part. Unit teated ok. Collected $271.58"
We serviced a
JENNAIR OVEN
Model JJW2430DP01
Near Vienna, Virginia 22180
Simon
Job Details:
08/17/2023
CX complaints error code f2e1 .replaced control board tested unit 350F bake preheating no error code found .unit works as designed.SZ
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Virginia Beach, Virginia 23456
Carl A.
Job Details:
08/17/2023
"cx complaint of unit not turning on,checkedu nit to find that the terminal block had melted , replaced connecotrs and termianl block tested unit works as designed; ordrng 1 WP3397659 (TERMINAL BLOCK CA / VS) and 1 w10281322 (connector CA / VS) and 1 2793318 (Terminal CA / VS), used 1 WP3397659 (TERMINAL BLOCK CA / VS), 1 w10281322 (connector CA / VS), and 1 2793318 (Terminal CA / VS) from stock"
We serviced a
MAYTAG DRYER
Model LDE6914ACE
Near Silver Spring, Maryland 20905
Brian F.
Job Details:
08/17/2023
"Cx states unit not heating, tested and confirmed, dryer starts and drum spins but no heat. Found heater element measuring open, tco and thermostat good. Ordering heater element.; ordrng 1 WPY308612 (element)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Ashburn, Virginia 20148
Daniel J.
Job Details:
08/17/2023
sent with two of the same controls for single oven repalced console control harness signal and ground wire tested preheat bake 350 f reached temps and was able to cancel cycle
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Baltimore, Maryland 21212
Emmanuel R.
Job Details:
08/17/2023
"I was getting ready to cut into the system and remove compressor i decided to take the new compressor out the box and notice a hair crack on the discharge line very close to the plastic seal, i was going to try to repair it but was advised to reorder compressor.; ordrng 1 W11592010 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Leesburg, Virginia 20176
Ricky E.
Job Details:
08/17/2023
"installed parts, unit cks ok"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Hamilton, Virginia 20158
Ricky E.
Job Details:
08/17/2023
"installed part, unit cks ok."
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEHZ03
Near Silver Spring, Maryland 20906
Brian F.
Job Details:
08/17/2023
"Cx states freezer door not closing, tested and confirmed, left slide not closing fully. Found loose screw on left rail blocking door from closing fully. Tightened screw, realigned rails, door now closes properly."
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB04
Near Lovettsville, Virginia 20180
Ricky E.
Job Details:
08/17/2023
"installed part, unit cks ok.."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Centreville, Virginia 20120
Richard B.
Job Details:
08/17/2023
"VCX complant Not working. Prior diagnosis found unit needs control panel. Installed console and cycled power. Working as designed. Did a preheat and also heated a wet towel in microwave, RB s"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near North Potomac, Maryland 20878
Julian H.
Job Details:
08/17/2023
replaced parts tested & working properly
We serviced a
JENN-AIR COMBO
Model JMW3430LL02
Near Potomac, Maryland 20854
Julian H.
Job Details:
08/17/2023
CX complaint about unit not closing properly keep getting door error inspected & found a problem with interlock asm door switches not being pushed everytime door is close need grease to apply on closing rod; ordrng 1 W11578578 (interlock harness) and 1 350849 (grease)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Annapolis, Maryland 21403
Israel R.
Job Details:
08/17/2023
Customer complaint unit is making noises grinding when is spinning. I tested the unit adn the unit is making noises when spinning. I tested the unit and the unit is grinding when preheated. I inspected unit and could not find anthing wrong with it. I repalce the fan and tested. Unit is not making the noise again and the unit is preheating quitely. Unit is backn to normal operations.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Rhoadesville, Virginia 22542
Eric F.
Job Details:
08/17/2023
Confirmed cx complaint UI not turning light on/off. Could not detect voltage from control relay to light. Ordering control.; ordrng 1 W11544456 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Phoenix, Maryland 21131
Neil H.
Job Details:
08/17/2023
replaced both right and left hinges unit checked good cx will use he said it makes the noise after running a load of dishes