Service History 292 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 08/12/2023

"Cx complaint, water in the basket, will not drain the water out. Tested all circuits, found lower harness seperated at the drain pump. Installed lower harness from van stock, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W11647301 (LOWER-HARNESS JT VS), used 1 W11643701 (LOWER-HARNESS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Fairfax Station, VA 22039

Robert W.

Job Details: 08/12/2023

"eplaced control, Eva cover and door gasket unit tested and is working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KBS1

Near Fairfax Station, VA 22039

Robert W.

Job Details: 08/12/2023

"Cx Complaint is the unit isnt washing. Inspected unit and found error for vent and diverter, Ohm out vent its out of range and diverter is no moving shutting unit down, Ordering Vent and will use sump; ordrng 1 W11649995 (Vent)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, VA 22153

Lloyd B.

Job Details: 08/12/2023

Cx complained of cooling issues. Installed new harness with heater and set unit to factory settings. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Woodbridge, VA 22192

Robert W.

Job Details: 08/12/2023

CX Complaint is the unit isnt making ice. Inspected unit and found the unit is getting goot power to IM in diag the harvest test was saying bin was full found arm on IM getting hung up cleared obstrution and tested IM harvest and is filling unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Catonsville, MD 21228

Robert L.

Job Details: 08/12/2023

"cx complaint beeping error at start, found f10e4 diverter error , started diag cycle after drain error 10/4 start normal cycle errored 10/4, connections tight, disc clear, diverter shorted, ordering sump assy; ordrng 1 W11460945 (sump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Woodbridge, VA 22193

Robert W.

Job Details: 08/12/2023

"CX Complaint is there is food freezing in RC. Inspected unit and ran diag found damper not closing also found the IM gasket not sealing to the IM all the way. Ordering IM gasket ,damper and thermistor.; ordrng 1 WPW10287601 (IM gasket)"

We serviced a

WHIRLPOOL DRYER

Model MEDP575GW0

Near Woodbridge, VA 22193

Robert W.

Job Details: 08/12/2023

Replaced rollers and latch unit is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Manassas, VA 20112

Robert W.

Job Details: 08/12/2023

ARR at CX to replace UI and UI ordered is incorrect. Ordering UI; ordrng 1 W10822640 (UI)

We serviced a

KITCHENAID HOOD

Model KXD4636YSS7

Near Gainesville, VA 20155

Robert W.

Job Details: 08/12/2023

Replaced switch and tested unit is working properly.

We serviced a

KITCHENAID OVEN

Model KFGD500ESS04

Near Springfield, VA 22150

Lloyd B.

Job Details: 08/12/2023

Cx complained the unit would burn on the right side and of temp concerns. Installed new control and gasket in the door and tested and the unit works as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Nokesville, VA 20181

Robert W.

Job Details: 08/12/2023

Replaced gearcase clutch and belt calibrated unit and tested unit is working properly.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near West Springfield, VA 22152

Lloyd B.

Job Details: 08/12/2023

Cx complained the unit did not start. Inspected the unit and found a faulty strike. Unit needs new strike; ordrng 1 W11457841 (strike)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Springfield, VA 22151

Lloyd B.

Job Details: 08/12/2023

"Cx complained the unit did not operate. Installed new harness, control and capacitor and tested and the unit is not working. Unit needs new control; ordrng 1 W11556725 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Arlington, VA 22205

Lloyd B.

Job Details: 08/12/2023

Cx complained the doors were not level and of the grill being off. Leveled the doors. The grill does not sit flush on the reight side. Explained to the cx that the new one may do the same. Unit needs new grille; ordrng 1 WPW10713153 (grille)

We serviced a

WHIRLPOOL DISHWASHER

Model kdtm404kps1

Near Falls Church, VA 22043

Lloyd B.

Job Details: 08/12/2023

Cx complained the door would fall. Installed new hinges and tested and the door no longer falls. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Chesapeake, VA 23320

Austin D.

Job Details: 08/12/2023

replcaced the control. tested

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB

Near Virginia Beach, VA 23452

Austin D.

Job Details: 08/12/2023

replaced all parts. put the unit back togehter. tested operaation. unit is running as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Columbia, MD 21045

Robert L.

Job Details: 08/12/2023

"cx complaint lowered door and spring fell out, found right hinge spring came out f hook, was able to reinstall spring into hook, and moved insulation out of way, tested all ops ok, if cx calls back order right hinge"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Columbia, MD 21045

Robert L.

Job Details: 08/12/2023

"cx complaint stops after 5 minutes, no errors stored, thermistor 10.6 k heated with wet shirt, ran 4min 32 sec went to cool down, shirt still wet, thermistor dropped to 4.4k, tried running with thermisotr unplugged instantly errored f3e1, service diag mode, ran 10 sec the ended and back out to 1/3 screen, ranwith half load of wet clothes, time went up then dropped to 12 (105 sec before time changed then when hit 6 went up to 7 then when hit 4 cut off done, need to call tech line monday; ordrng 1 W11413566 (fascia)"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC0

Near Lincoln, DE 19960

Frederick R.

Job Details: 08/12/2023

CX complaint is clothes not drying. Unit is heating with no issue but unit failed airflow test 3 times. Cheked venting and it was good. Loud rattling noise front left of unit. Broken blower wheel stuck on motor. Ordering wheel and motor. RAC paid $543.97 by CC and are paid in full. Both parts are in stock. Rescheduled CX for Monday 8/21/23; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)

We serviced a

KITCHENAID RANGE

Model KECC567RBL01

Near Harbeson, DE 19951

Frederick R.

Job Details: 08/12/2023

CX complaint is burner no working . Inspected/tested and found that unit has had a thermal even and has caused a spider crack that runs almost whole length of cooktop from burner. Didnt want to chance lifting glasstop up and breaking completely. Unit needs cooktop replaced in order to fix element. Cannot reschedule because glasstop is FBO; ordrng 1 W10326539 (cooktop)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Alexandria, VA 22314

Lloyd B.

Job Details: 08/12/2023

"Cx complained the unit had cooling issues. Cx says that after a power outage, the temp seemed to drop. Cx reset unit at the breaker afterwards. Inspected the unit and found that the temp in the FC is in 10 degrees and 36 degrees in the RC so the unit is working as designed at the moment. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JS5

Near Millsboro, DE 19966

Frederick R.

Job Details: 08/12/2023

CX complaint is oven on bake will not ignite. Inspected/tested and when I went to start the bake the unit click and the door blow open and the inside of oven caught on fire(CX witnessed). Turned unit off. Found main line coming into house is improperly secured and the installers did an improper install. Flipped regulator and did not touch cooktop (NG orfices). CX didnt want me touching unit for safety reasons. Called contact at Horton but no answer. Need to repaort this to safety on monday. Call Andy at Horton on monday also. Unit is leaking gas and house line needs to be repaired by bulider before any work done. Not ordering parts because not sure if unit is going to be pulled. Need regulator and lp conversion kit for stove and oven;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Columbia, MD 21045

Robert L.

Job Details: 08/12/2023

"cx complaint FC light out and RC lights strobbing, replaced FC LED module from pre-id, all lights returned, tested all ops ok, collected $237 visa, cx paid in full"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs571cihz04

Near Lewes, DE 19958

Frederick R.

Job Details: 08/12/2023

"CX complaint is no cool. Inspected/tested and found no sign of leak at evap, drip pan or in compressor area and around drier. . Pulled amp draw of 0.57 which is good for an R600 unit. Evap had zero frost patern after 10mins. Went to evac refrigerant and there waabsolutely none.. This unit was a no fill at factory. Installed drier and coupler nd pressure tested with nitrogen. Sat for 5 mins and no signs of leak anyway or pressure drop. Vac unit down to 30in. Filled with 55g of R600a. Final low side pressure is 13in vac which is good, Waited 15 mins and unit had almost full frost pattern and was cooling properly. Job is complete"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near ,

Frederick R.

Job Details: 08/12/2023

CX complaint is range tripping breaker. First I found from the CX that they have a ton of electrical problems in this house they just moved into but electrician hasnt been there since they moved in. They called electrician and he said he did it right but never came to check. I couldnt verify anything other than making sure the unit had no burnt or bad wiring because as soon as you plug range in it trips breaker. pent two hours looking over everything thoroughly and found nothing wrong with the unit. CX has electrician coming monday and will call back if needed. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KUWR214KSB00

Near Alexandria, VA 22314

Lloyd B.

Job Details: 08/12/2023

"Cx says there was a cod of CL on the right side but after the tech reset it, theu nit nas been working great"

We serviced a

JENNAIR REFRIGERATOR

Model JBZFL24IGX00

Near Alexandria, VA 22303

Lloyd B.

Job Details: 08/12/2023

"Cx complained the unit did not make ice. Went to install the ice maker but after removing panels and ice maker, could not find where the line ends and there is no manual or pics of how to dissassemble. Tech support needs to be called for elaborate unit. Weekday appt needed. Pre id the ice maker in case; ordrng 1 W11646196 (ice maker)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Laurel, MD 20707

Robert L.

Job Details: 08/12/2023

"cx complaint loud roaring noise in spin, found transmission, out of fluid , loud in spin, quoted $554 for trans only repair, refered cx back to customer care for possible concessions, collected $120 visa; ordrng 1 W11449841 (transmission) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11550891 (agitator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Jessup, MD 20794

Robert L.

Job Details: 08/12/2023

"cx complaint not , found evap frozen over, heater harness seperated, defrosted evap and replaced heater harness and thermisotr from pre-id, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Hanover, MD 21076

Robert L.

Job Details: 08/12/2023

"cx complaint cloudy water after changing filter, cx unaware she needed to flush system, helped cx flush system, showed cx how to navigate ui to reset filter and for max ice /max cool options, secured handles, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FTMS02

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 08/12/2023

CX complaint is unit keeps shutting off. Inspected/tested. Unit temps were good and 38.6 in RC and 5.6 in FC(both taken with thermocoupler). At sporatic times the compressor and fans shut off for half a second(usually three times consecutively). Verified dc voltage to compressor and the 120Vac to unit itself. Because the issue isnt just the compressor shutting off as stated by prior tech and after looking at service pointer I am ordering control board kit W10823803 to rememdy issue.Quoted CX $577.49 for repair. They paid the $377.49 by check and will owe $180 for labor upon return. SC was paid on last visit under 30days. Cannot reschedule due to part availability; ordrng 1 W10823803 (cntrl-elec)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ

Near Virginia Beach, VA 23454

Austin D.

Job Details: 08/12/2023

checked unit says not heating. no issues found. ordering control and element to resolve the issue.; ordrng 1 W11548749 (control) and 1 WP9755770 (bake element)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS

Near Alexandria, VA 22315

Lloyd B.

Job Details: 08/12/2023

"Cx complained after another company installed motor, there was a knocking noise. Inspected the unit and found the spray arm wasn't installed correctly, it pulled right off. Reinstalled arm and made sure it could not come off by pulling and can rotate with no noise. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WED8127LC

Near Norfolk, VA 23502

Austin D.

Job Details: 08/12/2023

found ui panel damaged. ordering panel.; ordrng 1 W11626080 (ui panel)

We serviced a

WHIRLPOOL WASHER

Model WED4815EW

Near Portsmouth, VA 23701

Austin D.

Job Details: 08/12/2023

"cx complaint the uint is damged at the back. when spinning the unit by hand i dont hear any issues with the motor, bulk head, etc. ordering parts needed to resovle the issue.s; ordrng 1 280043 (rear panel) and 1 WP8541818 (element box)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Moyock, NC 27958

Austin D.

Job Details: 08/12/2023

came out to resovlet he issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation unit is running as designed. low side pressure at 4 on low side. advised cx to monitor the unit for 24 hours prior to filling with bunch of product.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Sykesville, MD 21784

Marc M.

Job Details: 08/11/2023

inspected unit prior to parts install. removed agitator and examined drive hub. found splines on drive hub to be completely stripped. replaced drive hub and ran both the auto test cycle and the service calibration cycle. unit completed both cycles and now spins an agitates as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Arlington, VA 22201

Lloyd B.

Job Details: 08/11/2023

Cx complained the gasket was fall off. Applied sealant behind gasket and it will keep it in place. Job complete

We serviced a

JENN-AIR RANGE

Model JGRP436WP02

Near Washington, DC 20002

Samuel R.

Job Details: 08/11/2023

replaced harness and still got no function.called techline and advised techline of isssue.they will have engineers look over ticket and contact me on what to do.

We serviced a

MAYTAG DISHWASHER

Model Mdb8959skz0

Near Gambrills, MD 21054

Israel R.

Job Details: 08/11/2023

Customer complaint unti is not starting and is displaying F6E1 errror code. Found the unit is displayhing F6E1 error and is not starting. The unit has a UI issue either not talking to the ACU. ACU is turning on and sending power to the UI.Unit needs UI.WEnt to to pick it up.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Stafford, VA 22554

Tanner B.

Job Details: 08/11/2023

"Screws for hinge on lh door failed, replaced screws and secured door. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Annapolis, MD 21401

Israel R.

Job Details: 08/11/2023

"Customer complaint unit is loud when is draining and is going higher that the DB listed on the specifications. The cx had a load in and the unit started drainnig and got louder when the pump had evacuated all the water and the pump was running dry. Bray and Scarff alredy replaced a drain pump. found the unit has the insulaition installed around the tub and the back of the kick plate but there is not insulation around the sump assembly. I could not find it on the parts list called techline. After talking to techline they told me that this unit does not come with insulation around the sump and the unit has to be under finsihed counters and all sides, back and front has to be cover by cabinet. Unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 08/11/2023

"Replaced lid lock , tested unit . Job complete"

We serviced a

JENN-AIR MICROWAVE

Model JMV9196CS1

Near Washington, DC 20015

Brian F.

Job Details: 08/11/2023

"Cx states unit tripping breaker, found unit had bad interlock switch, switch looks like it was super glued into cradle. Ordering interlock switch and switch cradle.; ordrng 1 W10269458 (switch) and 1 WP8206419 (interlock)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Woodbine, MD 21797

Marc M.

Job Details: 08/11/2023

cx complaint unit leaked from dispenser during power outtage. inspected and found ice to have thawed and refrozen in clumps. when thawed the ice leaked out of the ice dispenser and down the door. found no further source of leak during inspection and can confirm unit now checks good.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Baltimore, MD 21226

Emmanuel R.

Job Details: 08/11/2023

"Cs unit is not agitating and doesnt complete cycle, confirmed complaint. Splutch checked out good. Tried to remove the washplate but the bolt is siezed on to the gearcase. I will have to force the washplate off to reach the hub. Ordering washplate , washplate bolt and gearcase. To expedite this call I left the hub (vanstock) that needs to be shipped with customer and set appt 6/16/23. Everything else is instock.; ordrng 1 W11454734 (gear case) and 1 W10752187 (screw) and 1 W10902814 (washplate), used 1 W10528947 (hub) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Zion Crossroads, VA 22942

Eric F.

Job Details: 08/11/2023

"Confirmed cx complaint unit stuck on drain cycle. Manually power cycled unit, tested unit, unit working as designed."

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Newport News, VA 23607

Zachery R.

Job Details: 08/11/2023

"cx complaint unit not heating properly, checked unit, temp sensor is good, bake element is good, when power cord is moved unit will turn off/on. advised cx to contact electrician. unit working as designed. collected $120"

We serviced a

KITCHENAID RANGE

Model KFEG500EWH6

Near New Market, MD 21774

Ricardo S.

Job Details: 08/11/2023

"Cx complains that the oven not heating properly, inspected unti, bake reach 450 but the temp inside is 402 degrees, calibrate temp.. oven reach temp 450 475.. and holding temp.."

We serviced a

WHIRLPOOL OVEN

Model WFE775H0HZ4

Near Salisbury, MD 21804

Michael E.

Job Details: 08/11/2023

"CX complaint: spark and burning smell. Inspected and verified complaint. I found power cord, main harness and terminal overheated and melted. Called WP safety to document. Ordering terminal block and main wire harness. Scheduled return visit for 8/21 AM; ordrng 1 W11451584 (main harness) and 1 WPW10245259 (block-term)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Shenandoah Junction, WV 25442

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the unit has started to warm up again. Inspection of the evaporator found no frost pattern. Confirmed that the compressor and condenser fan are both running. Sealed system issue, unit had lost most, if not all of the refrigerant or the compressor is not moving it. Ordering compressor, drier, and evaporator.; ordrng 1 W11566897 (evaporator) and 1 W11504448 (lokring) and 1 W11506620 (lokring) and 1 W11109499 (drier-tube) and 1 W11504433 (lokring) and 1 W11504447 (lokring) and 1 W11557671 (compressor) and 1 W11504415 (lokring) and 1 W11504431 (lokring) and 1 W11506619 (lokring) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Salisbury, MD 21801

Michael E.

Job Details: 08/11/2023

CX complaint: intermitantly leaking. Tested and verified complaint. Unit leaked 3 times but gets run twice a day. Water puddle under right side of door when this happens. No obvious leak source. I do see a little residue on front of tub lip under door and that residue looks like it may be rinseaid residue. I did not see any problems with door gasket but ordered it to play it safe so unit does not end up damaging house by leaking. Ordering door gasket and dispenser. Cannot reschedule due to NW part; ordrng 1 W10861000 (detergent dispenser) and 1 W11498831 (tub gasket)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hyattsville, MD 20784

Shawn D.

Job Details: 08/11/2023

replaced wires and temrinal block then installed new power cord cx got then plugged unit in and tested and now runs and heats good. unit is good to go

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Ashburn, VA 20147

Richard B.

Job Details: 08/11/2023

"CXX complant. Dishes wet at end of cycle. inspected unit and found no error codes , Found rinse aid empty . Filled rinse aid with factory supplied bottle and ran a test cycle. Dishwasher is a plastic tub unit and requires hottest cycles to dry better. Advised CX of this , Also advised CX to use rinse aid for better drying and that plastic ware will never fully dry. . Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Frederick, MD 21704

Ricardo S.

Job Details: 08/11/2023

"Cx complains about a water leak now, inspected unit, the left bottom side leaks,, the dual valve is bad, order valve assy; ordrng 1 WPW10341320 (valve-inlt) and 1 00-80-142 (stopper)"

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Chesterfield, VA 23832

Joseph D.

Job Details: 08/11/2023

Power good. Cracked thermal fuse and motor winding read as open. Unable to remove motor without cracking fan. Ordering blower fan and TCO; ordrng 1 WP697772 (Fan) and 1 WP8577274 (Tco) and 1 W10888146 (Housing)

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Herndon, VA 20171

Richard B.

Job Details: 08/11/2023

"CX complant. Not spinning clothes out at end Spoke with andy and he stated clothes are wet at end of cycle. Checked drain pump clean out and found no obstriuctions inside, Plugged washer in and started a cycle to observe . Unit filled with water , And then washed normally. unit then spun out into high speed , After drauining fully. Unit then agitated again and started a fill cycle to rinse. , spun after draining and rinsed again . Then drained and spun up .Believe it needs motor and main control board. . CX andy will call shop monday with payment information. and to scedule, RB; ordrng 1 W11191299 (motor) and 1 W11455206 (CONTROL)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Hertford, NC 27944

Austin D.

Job Details: 08/11/2023

came out to resolve the issue. disasemmgled the unit as needed. replaced all parts and tested operation. unit is holding at -2 on the low side with a .9 amp draw. unit is running as designed. advised cx to monitor the unit for 24 hours. cx agreed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDB02

Near Bladensburg, MD 20710

Shawn D.

Job Details: 08/11/2023

"opened system and had no r600 in the system, maintnce guy said fridge never worked from day 1. checked over unit and can confirm if anything is leaking freon. replaced the compressor drier and filled with nitrogen and had no leaks pressure was holding. i then vacumed system down and filled to reocmended and started cooling. infomred maintance we could have a leak or unit was never filled and understands he might be calling us back. unit is good; ordrng 1 w10913906 (COUPLER sd v/s) and 1 w10143759 (uv drier SD V/S), used 1 w10913906 (coupler SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Moseley, VA 23120

Joseph D.

Job Details: 08/11/2023

Found kink in exhaust vents reseeded venting airflow is good dryer now working properly possible spin issue with washing machine not extracting enough moisture

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charles Town, WV 25414

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the unit is not dispensing ice. Unit tested and found that the auger motor is working properly, but the bin is jamming up. All ice removed from the bin and unit retested. Auger is now turning, but the ice bin is flexing during rotation, which is not normal. Ordering ice bin. Part can be shipped directly to the customer, no follow up appointment needed.; ordrng 1 WPW10558423 (ice-contnr)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HBS04

Near Chesterfield, VA 23838

Chris B.

Job Details: 08/11/2023

cx comp unit will randomly stop dispecing water insp unit found water flowing as desighned apon arrival cx did have video of ttrying to get water and nothing flowing found fc temp at 3 degrees and rc at 33-34 called tech line spoke with kirk stated to up temp in rc to 39 degress and have cx monitor unit if cx calls back please send tech with data loggers

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Leesburg, VA 20175

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the unit goes straight from sense to done. Checked for stored error codes and found F7E7, F7E6, F7E1, and F2E3. Inspection of the drive system found one of the red wires to the capacitor broken and the capacitor loose. Motor also has the plastic drive pulley which causes belt slip. Ordering motor, belt, actuator, capacitor, and lower harness. Ordering control and encoder to address F2E3 communication mismatch. Unit left unplugged.; ordrng 1 W11643701 (lower harness) and 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W11481116 (encoder) and 1 W11513246 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Chesterfield, VA 23838

Chris B.

Job Details: 08/11/2023

cx comp unit fc light is out insp unit conf cx comp replaced fc led estetd unit working as desighned

We serviced a

WHIRLPOOL OVEN

Model WFG525S0HZ0

Near Solomons, MD 20629

Shane B.

Job Details: 08/11/2023

cx complaint is the trim the handle mounts to coming off causing door to come apart. confirmed complaint. plastic has broken. i replaced broken part with preIDed part and put door back on. door is now working as designed. cx paid in full for repair.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Richmond, VA 23235

Chris B.

Job Details: 08/11/2023

cx comp unit UI will not change setting to normal or prowash insp unit conf cx comp unit will need UI to completet repair; ordrng 1 W11622500 (console)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Silver Spring, MD 20902

Brian F.

Job Details: 08/11/2023

"Installed heater and defrost thermistor. Plugged in unit and entered diagnostic mode, heater is getting very hot, no thermistor errors, unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WFE361LVS0

Near Richmond, VA 23234

Chris B.

Job Details: 08/11/2023

cx comp unit cook top cracked whiile using insp unit found cooktop has thermal cracks also found outer door has rust and some numbers are not illumated on control ordering outer door and cooktop and control; ordrng 1 W10245805 (cooktop) and 1 WPW10330077 (outer door) and 1 W10271750 (control)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near North Potomac, MD 20878

Julian H.

Job Details: 08/11/2023

replaced parts power unit between changes & working

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Potomac, MD 20854

Roberto I.

Job Details: 08/11/2023

"CX complaint red lock light on, control panel not responding.Found control lock on. Removed control lock and ran diag, no errors. Tested feature by turning it on and off several times, found nothing wrong. Instructed cx. Collected $120"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Leesburg, VA 20175

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the unit is getting out of balance. Found the basket is out of round. Cabinet is level. Suspension tested good. Cycle ran properly, no unusual noises. Ordering basket.; ordrng 1 W10554251 (spin basket)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS1

Near Rockville, MD 20850

Roberto I.

Job Details: 08/11/2023

"Cx complaint poor wash, detergent not dissolving completely.Ran diag, no errors. Ran a test cycle, noticed that lower and middle spray arms didn't spin. Faund gloggs on both spray. I partially removed cloggs and I was able to get the lower one spinning, but the middle spray didn't spin anyway. Quoted repair $635.91 with $110 labor for sump/motor assy WPW10605058, lower apray arm W11101428 and middle spray arm WPW10448645 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 WPW10605058 (sump/motor assy) and 1 W11101428 (lower spray arm) and 1 WPW10448645 (middle spray arm)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Leesburg, VA 20176

Ken M.

Job Details: 08/11/2023

Customer complaint is that the unit is not draining. Unit tested and issue confirmed. Found the connection at the disposal clogged. Clogged removed and unit retested. Unit is now draining properly.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW2

Near Dundalk, MD 21222

Alexander D.

Job Details: 08/11/2023

"cx complaint dryer making a thumping noise. inspected unit and verified complaint. unit making a little noise now but cx said its usually much louder. found a couple coins in one of the drum baffle. removed coins and tested, still some noise. removed front panel found a ton of coins in bottom of unit and 2 screws caught in front drum seal. removed coins and screws. tested unit. no noise now. unit is now working properly"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Hunter Mill District, VA 20171

Richard B.

Job Details: 08/11/2023

"CX complant. Door rusting away. Inspected unit and found heavy rust areas on door panel. Replaced door panel and reassembled using handle , handle screws, insulation and console. Unir working as designed. Job completed, RB"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Chester, VA 23836

Chris B.

Job Details: 08/11/2023

cx comp unit not ignite burners insp unit found burner cap not seated on burner head seated burner caps advised cx on use and care unit working as desighned

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL1

Near Aldie, VA 20105

Daniel J.

Job Details: 08/11/2023

after replacing control no change verified water on and good pressure removed and replaced old valve with new one water now entering tub

We serviced a

WHIRLPOOL DRYER

Model MED5630HC2

Near Dundalk, MD 21222

Alexander D.

Job Details: 08/11/2023

"cx complaint unit making loud metal on metal sound. inspected unit, not making noise at this time. took unit apart, found blower wheel cracked. rollers and pulley check good. tried to replace blower wheel but it seized and will not come off. have to break it off and replace motor as well. ordering motor, in stock. scheduled return visit for 8/15; ordrng 1 W11364931 (motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Vienna, VA 22180

Jason A.

Job Details: 08/11/2023

"CX complaint FRIDGE not cooling & beeping noise. CX turned off breaker. Turned it back on this AM. Found unit on, lights are working. Beeping is from compressor trying to start & locks up. Verified test 38 100%. compressor grinds & stops. Condenser steel tube rusting. Left unit unplugged. Update DOP. Parts in stock. CX on vacation & returning 8/20. Pls call CX to schedule. 3CountSealSyst > JJ; ordrng 1 ( - 3CountSealSyst) and 1 W11548259 (condenser) and 1 W11592010 (Compressor kit incl dryer coupler & invertrer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Germantown, MD 20874

Julian H.

Job Details: 08/11/2023

CX complaint about unit not cooling at all room temps on both cavities went to evap & found no frost went to the back plugged watt meter to the wall checked compressor & running really hot & all thee time pulling 2.5amp little high issue with sealed system need parts (CBE) 3 COUNTS SEALED SYS TECH ONLY; ordrng 1 W10836706 (evaporator CBE) and 1 w11506635 (process stub CBE) and 1 W10843121 (filter dryer CBE) and 1 WPW10507886 (compressor cbe)

We serviced a

KITCHENAID FREEZER

Model KBFA20ERSS01

Near McLean, VA 22102

Jason A.

Job Details: 08/11/2023

CX complaint FRIDGE warm temps some items are cold. Found ice block evap cover top right indicating low refrigerant. CX paid service call. Left quote for landolord. They will call if they decide to repair. See SDpics> JJ; ordrng 1 W10913906 (Coupler) and 1 W10143759 (UV drier)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Arlington, VA 22201

Lloyd B.

Job Details: 08/11/2023

"Cx complained the unit did not dry. Installd new control and vent, also checked the heater at the control and it has 11 ohms. Ran unit in diagnostics and there are no errors. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, VA 22102

Jason A.

Job Details: 08/11/2023

CX complaint FRIDGE not cooling. Found very little R600 in system. Plugged unit in & compressor runs. Found leak at drier & compressor with soapy water. Repair leaks & pressure test unit wit 140psi Nitrogen for 25 mintutes. See SDpics. Run vac & filled with 2.40 OZ R600. Good running & equalise pressures. 91W & good frost pattern > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near Powhatan, VA 23139

Joseph D.

Job Details: 08/11/2023

unit with e5 error for icemaker thermistor. Temps 37 fridge -5freezer. Ordering icemaker /harness ; ordrng 1 W11658802 (Icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB0

Near Ashburn, VA 20147

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the unit is not running the cycle properly. Checked for stored error codes and found F4E3 and F7E1. Ran test cycle and the wash motor is trying to run, but failing to turn over. Unit needs a new sump assembly. Element is working properly.; ordrng 1 W11613479 (sump assy)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Chester, VA 23836

Chris B.

Job Details: 08/11/2023

cx stated fans will not turn off when unit is off adivsed cx this is normal and fans continue to run until internal temps are cool called saftey stated unit is working as desighned

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Littlestown, PA 17340

Bernard M.

Job Details: 08/11/2023

"Cx complaint unit doesn't complete cycles. Entered diag and found no error codes. Ran test cycle and found drain pump comes on and does partial drain. This causes unit to not go into final spin. Accessed pump, removed water and cap and found debris build up inside. Replaced pump using pre-id parts, ran test and unit completed test without further issues. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Hertford, NC 27944

Austin D.

Job Details: 08/11/2023

"263.77 gearcase W11454734W10721967 28.58 clutch W10528947 hub 17.20cx complaint the uint is leaking. checked the unit and found that the seal on the gearcase is leaking. water/oil is leaking on the back side of the gearcase. therfore, the unit needs a new gearcasse, clutch, and hub. quoted cx for repair. cx paid service call and denied service at this time. advised cx has 30 days to decide. cx agreed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near York Springs, PA 17372

Bernard M.

Job Details: 08/11/2023

Cx complaint the dispenser leaks water. Dispensed water and it dripped twice in cup and nothing else came out. No water left tube. Instructed cx when dispensing scrap cup to nozzle to remove access. The dispenser doesn't leak continously. Unit runs as designed

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Moyock, NC 27958

Austin D.

Job Details: 08/11/2023

"came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back togehter. ran a calibration cycle, normal cycle, and a drain and spin. unit is running as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS4

Near North Bethesda, MD 20852

Roberto I.

Job Details: 08/11/2023

"CX complaint unit leaked from the door.Ran diag no errors. Inspected unit, found a big plstic utensil stuck between heatrr and lower spray arm. The spray was probably unable to spin, directing the water toward the door, causing a leak. Removed utensil and ran a test cycle. Found a large quqntity of suds inside the tub, and the unit leaked from the door. Seems like regular dish soap ended in the unit, but the cx doesn't remember. Rinsed all the suds, the unit stopped leaking and worked as designed. Collected $90 (2nd appliance)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Towson, MD 21286

Shane M.

Job Details: 08/11/2023

cx complaint the unit wasnt powering on. found 120v to control. replaced control board. unit working as design.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Midlothian, VA 23114

Joseph D.

Job Details: 08/11/2023

Fridge drawer stuck shut must replace. Mullion flap not engaging properly. Ordering both . ; ordrng 1 W10850377 (Crisper drawer) and 1 WPW10688114 (Panel) and 1 W10806457 (Mullion flap)

We serviced a

WHIRLPOOL FREEZER

Model ASI2175GRS07

Near Virginia Beach, VA 23451

Branden R.

Job Details: 08/11/2023

"cx complaint unit not cooling , checked unit and found control has double sticker on it . service pointer for not having defrost . ordering control and heater for repair to unit . cx agreed .; ordrng 1 W11546609 (control) and 1 W11650659 (heater harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Prince George, VA 23875

Chris B.

Job Details: 08/11/2023

replaced suspention tested unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hummelstown, PA 17036

Justin L.

Job Details: 08/11/2023

Was able to access unit and replace part. Activated heater and unit now checks good no further work needed

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Ashburn, VA 20147

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the frame, door, and handle are getting hot when the oven is in use. Inspection of the door gasket found no visible gaps. The top of the door is warped. Checked temperature above the door with oven preheated to 350 to see if heat is escaping. Temperature was well within UL tolerance(<170 degrees). Per SP W1091778, ordering insulation kit for the oven door and ordering bracket to replace the one that is deformed.; ordrng 1 W11025151 (insulation) and 1 W11105139 (brkt-glass)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ

Near Virginia Beach, VA 23454

Branden R.

Job Details: 08/11/2023

"came out to replace filter lid on unit , replaced and tested unit is now running as designed ."

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