Service History 292 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Washington, DC 20016

Leon

Job Details: 08/17/2023

cx complaint was unit still wasnt cooling confirmed issue seen evap coverd in ice again melted all the ice and steamed the drain hole and replaced the evap catch tray tested everything again everything should be working as it should

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Silver Spring, MD 20910

Brian F.

Job Details: 08/17/2023

"Installed safety valve, oven burner, and ignitor. Ran 350* bake, oven heat to temps, burner cycled on and off multiple times successfully. Unit is working properly."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/17/2023

cx complaint that unit is grinding the rear bulk head of the dryer from the bowed drum causing clothing to also fall through and not stay insinde the drum.. will need the W10899578 new drum and will be shiop to cx house when approved byu lowe to have cx call us back to return and install.; ordrng 1 W10899578 (drum)

We serviced a

AMANA DRYER

Model NED4655EW1

Near York, PA 17408

Sal R.

Job Details: 08/17/2023

CX complaint was that the unit was making a loud noise. I found that unit was making a squeeling noise coming form the idler pulley. I was able to access and replace the pulley. Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/17/2023

rpelaced valves and no noise adnomoral now and checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Ruckersville, VA 22968

Eric F.

Job Details: 08/17/2023

"Confirmed cx complaint unit not advancing cycles. Found inline cold valve not actuating, water not going into unit. Replaced valve with truck stock, tested unit, unit working as designed.; ordrng 1 W11210463 (valve EF TS), used 1 W11210463 (VALVE) from stock"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Baltimore, MD 21218

Shane M.

Job Details: 08/17/2023

installed all parts. calibrated the unit. unit working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/17/2023

CX Complaint is the unit isnt starting. Inspected unit and found the Door not closing properly adjusted door tighten hinge and tested door is closing and unit is starting and heating with no issues

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Marietta, PA 17547

Justin L.

Job Details: 08/17/2023

Cx complaint unit not spinning. Was able to access unit and found F7E5 shifter fault. Ran tachometer verification test and no movement when moving basket. Replaced shifter with pre-id and it passed but found no movement from shifter and when checked at J12 no voltage coming from the control. Ordering the control and setting return for mon 8/21/23; ordrng 1 W11603810 (control)

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Catonsville, MD 21228

Robert L.

Job Details: 08/17/2023

"cx complaint errors f3e1, on arrival outlet thermistor 10.4k at control, ran 2 minutes then errored f3e1, thermistor 3.8k at control, cotnrol mis reading thermistor, went to time dry and still errors control shorting, ordering control , will use thermistor; ordrng 1 W11565856 (control)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Bethesda, MD 20816

Leon

Job Details: 08/17/2023

cx complaint is light in MW not cutting on confirmed the issue installed support clip but when we went to pull the unit out we couldnt move the unit so we couldnt remove the unit from the wall at all without damaging anything cx said they would call builders to have them loosen the where the unit is installed cx would call back once its done

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/17/2023

"CX Complaint is the unit is making grinding noise, Inspected unit unit has no error codes tested unit and found with a load in unit its making the grinding noise in spin.Ordering Gearcase and will use belt and splutch on return.; ordrng 1 W11449840 (Gearcase)"

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Frankford, DE 19945

Frederick R.

Job Details: 08/17/2023

Inspected / tested unit and found some orfices are installed incorrectly. CX does not have spare orfices from installers. Ordering spud orfice kit. CX scheduled for 8/28; ordrng 1 W10853432 (spud-orfce)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Norfolk, VA 23505

Carl A.

Job Details: 08/17/2023

replaced harness tested unit works as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 08/17/2023

installed new inlet due to leak. ran diag cycle.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Bowie, MD 20721

Shane B.

Job Details: 08/17/2023

installe all ordered parts. restored power and verified the mod/ser info is saved. ran calibration cycle and service cycle with no issues. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WFG520S0AS2

Near Moseley, VA 23120

Joseph D.

Job Details: 08/17/2023

Unit with shorter key and control panel quota customer for new control customer declined at time of visit; rqstng P&A on 1 W11234434 (Cntrl)

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Winchester, VA 22602

Danny R.

Job Details: 08/17/2023

both front burnes are stuck on high will need switches; ordrng 1 WP3149400 (front rt burner) and 1 WPW10434452 (lf front)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Gloucester, VA 23061

Justin W.

Job Details: 08/17/2023

cx complaint unit not washing properly. checked unit to find cold water valve not actuating properly. ordering valve to complete repair.; ordrng 1 w11513255 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV04

Near Newport News, VA 23608

Orbie

Job Details: 08/17/2023

cx complaint party platter drawer comes out when he opens it. verified complaint. leveled front of unit. tested unit. working as designed. advised cx if he needws to roll unit out he will have to lower foot pegs.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Gaithersburg, MD 20878

Julian H.

Job Details: 08/17/2023

CX complaint about unit frrzing over & leaking confirmed a sheet of ice on FC's bottom causing door not to close all the way issue with drain tube kit part covered by scode remove ice formation & replaced drain kit from preid MUST WAIT 24 HRS TO COOL DOWN CX PIF THRU APP

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Aylett, VA 23009

Thomas B.

Job Details: 08/17/2023

Cx complaint unit is not working properly all the time inspected unit found error codes for the door lock cx states he can wash clothes back to back and not have a issue but randomly unit will not spin will flop but then jumps time and completes cycle. Tried multiple times to duplicate this however tub spin every time and made it up to high speed spins without issue suspect a door lock issue F5E2 ordering the door latch and will return with control as needed. ; ordrng 1 W11565030 (Door lock)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Ocean View, DE 19967

Michael E.

Job Details: 08/17/2023

Replaced evap fan motor with harness as per previous diagnosis. Tested unit and it is now working prioperly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hagerstown, MD 21742

Ken M.

Job Details: 08/17/2023

"Heater and harness, thermistor, and control replaced and tested. Unit is working properly. Old parts left with customer."

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Alexandria, VA 22308

Christian C.

Job Details: 08/17/2023

Cx complaint hinge is loose. Inspected unit found screw defective. Called techline. Advised to try to extract screw. Tried but still unable to remove. Cx will contact jennair. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Winchester, VA 22602

Danny R.

Job Details: 08/17/2023

fill tube is leaking at icemaker connection .; ordrng 1 WPW10496649 (water tube)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Martinsburg, WV 25404

Ken M.

Job Details: 08/17/2023

"Filter head replaced and filter reinstalled. Unit tested and was pressure dropped again with the filter in. Filter removed and pressure returned. Customer needs to purchase a new filter. Customer added complaint that the lower drawer rolls out on its own, asked to have the unit pitched back further. Unable to lower the front right foot any further, threading is maxed out. Informed customer that the unit cannot be pitched back any further, floor is pitching it forward and it is maxed out."

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 08/17/2023

"cx complaint is the date and time changing randomly. cx said it has been happening recently. unit is connected to wifi and display says unit is up to date. i checked for codes and found F6E0 UI lost communication, and F2E1 stuck key. i found no loose connections on UI or control board. diagnostics shows unit is connected to wifi. while typing note with unit on standby it changed screens to show cooking options and other lights came on. i had not touched the unit for several minutes. no error codes were saved after that. ordering control boards and UI to be safe. schedule when all parts are available.; ordrng 1 W11449114 (user interface) and 1 W11448961 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C4EYY03

Near Washington, DC 20009

Samuel R.

Job Details: 08/17/2023

cx complaint unit is leaking.inspected unit and could confirm cx complaint.tested unit and found unit to leak from the ice maker inlet line.unit will need a need a new ice maker inlet line.cx owes labor $116.60 WPW10238092; ordrng 1 WPW10238092 (ice maker line)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Timonium, MD 21093

Neil H.

Job Details: 08/17/2023

leaking into the fc found the drain tube had build up i steamed the line and replaced the tube water flowing though defrost drain and unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Ephrata, PA 17522

Cody H.

Job Details: 08/17/2023

"CX complains unit is not cooling. CX is outside manufacture warranty. CX agrees to service call. Found unit compressor is not running but is recieving voltage. Tried to swap start devices with known good start device and unit still will not run compressor. Unit compressor seems to have failed. Called DB and explained findings, FG said 2XL compressor, filter. CX is within warranty for sealed system repair. Called office and scheduled with ps.; ordrng 1 876765 (mtg kit) and 3 w11506635 (process stubs)s and 1 w11370574 (compressor) and 1 W11109499 (drier-tube)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB6

Near Newville, PA 17241

Andrew S.

Job Details: 08/17/2023

Per previous diag I attempted to removed the unit and replace the fan. However I found that the unit is not able to pivot on the bottom munt and I am unable to remove it safely alone. I called the office and am ordering a 2 tech. Office was able to schedule the return for Wednesday 8/23.; ordrng 1 2ndtech (1 2nd tech)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Ephrata, PA 17522

Cody H.

Job Details: 08/17/2023

"CX complains unit is not turning on. Found unit to not be recieving L1 120vac. Unit is reciving 120v ac to L2. Unit not recieving correct voltages. Reset breaker and tested outlet, outlet still not recieving voltage. CX will need electrician to figure out where they are losing voltage. No further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Waynesboro, PA 17268

Drew B.

Job Details: 08/17/2023

"cx complaint that unit does cool efficently. and foudn the evap completely iced over evap, and open deforst heatr. will need new hrness.. replaced and steamed and allow time to cool properluy."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/17/2023

"installed Fc door w new coupling and replaced damper per previous, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Hagerstown, MD 21742

Ken M.

Job Details: 08/17/2023

"Customer complaint is that the lid will not latch. Inspection of the unit found that the strike has failed, preventing the lid from locking and running. Unit needs a new strike.; ordrng 1 W11457841 (strike)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Spring Grove, PA 17362

Bernard M.

Job Details: 08/17/2023

Cx complaint the FC isn't getting cool enough. Inspected FC and found the temps to be at 15 degrees. Accessed the evap and only half was getting frost pattern. Ran test 3 and fan and damper working. Spoke with DB and only need to order the evaporator and drier with couplers. Also need 2 call count for SS repair. Once parts are available contact cx to reschedule; ordrng 1 W11598434 (evaporator) and 1 W11504450 (capillary tube) and 1 W11506620 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Hagerstown, MD 21742

Ken M.

Job Details: 08/17/2023

"Customer complaint is that the unit is not cooling. Unit plugged in and the unit did not turn on. Confirmed 120VAc to the cabinet plug. Confirmed 120VAc at the control connector P1, no power out to the condenser fan motor or compressor. Cycled power to the unit, disconnecting one connector at a time to see if a load was preventing the unit from powering on. No change. Ordering UI and control.; ordrng 1 W11556912 (control) and 1 W11642011 (UI)"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Frankford, DE 19945

Frederick R.

Job Details: 08/17/2023

CX complaint is oven too hot. Inspected/tested and could not verify complaint. Unit was spot on with temps during calibration. CX thought oven was causing inside of microwave to get blazing hot. That is not case. CX has appt for MW next week. Oven is working as designed. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Stephenson, VA 22656

Danny R.

Job Details: 08/17/2023

i found the pressure tube was slipping off reseated it now reads water leavel good checksok

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Arlington, VA 22213

Davonte

Job Details: 08/17/2023

"cx complained unit was making strong smell of gas. confirmed cx complaint when first turning gas stove on. there was a strong smell of gas when bottom unit was on a bake cycle. gas smell was really strong in kitchen and dining room area called safety line, then called techline. techline said it was normal to smell gas when first starting the stove on a preheat cycle. techline also advised that changing valve will not make smell go away. cx wanted to replaced valve, unable to loosen the connector tnat connects gas valve and gas line. cx also had all windowes closed preventing air to leave the room. s/r#'s for safety and techline at the top"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ03

Near Leacock-Leola-Bareville, PA 17540

Justin L.

Job Details: 08/17/2023

Cx complaint unit not making ice. Was able to access unit and found no ice in bin and icemaker on. Reset power and entered diag. Ran icemaker test which passed and fill but fill failed. Found icebuild up in chute. Cleared and filled unit now checks good no further work needed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Edgewood, MD 21040

Alexander D.

Job Details: 08/17/2023

"upon arrival, found wet spot in bottom of gearcase box as if its already leaking oil, pic saved. replaced gearcase anyway. ran calibration, noticed it was trying to shift alot, kept hearing slider clicking. ran autotest and it failed to shift to agitate, made loud grinding noise. unit giving f7e3 basket engaged during wash. gearcase wasnt the issue, failing to shift to agitate made it go bad. ordering clutch, slider, gearcase, rotor, stator, and control. all parts in stock. called office and scheduled return visit for 8/23.; ordrng 1 W11449841 (gearcase(REORDER)) and 1 W10915700 (stator(REORDER)) and 1 W10754448 (clutch(REORDER)) and 1 W10734521 (slider(REORDER)) and 1 W10915701 (rotor) and 1 W11419171 (control)"

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Dulles, VA 20166

Daniel J.

Job Details: 08/17/2023

replaced knob and timer tested unit heating and cycling noise when in spin found change in baffle removed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Spring Grove, PA 17362

Bernard M.

Job Details: 08/17/2023

"Cx complaint the light are flickering. When arrived found all lights flickering. None are out. Refered to SP and found door switches are working. Ordering control, once approved contact cx to reschedule; ordrng 1 W10830288 (control)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Stephenson, VA 22656

Danny R.

Job Details: 08/17/2023

unit had ignitor. grounded remolved pans and runs fine .

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Fallston, MD 21047

Alexander D.

Job Details: 08/17/2023

"cx complaint water drips out of vent onto hardwood floor while door is open. inspected unit and verified complaint. alot of condensation on front panel by vent outlet. took door apart, looks like vent is sealing good. noticed a duct in floor for AC right in front of unit and cx keeps house cold. advised cx to try leaving the floor vent closed so its less cold right in front of unit so the steam will condensate less. ordering vent in case door inside it isnt closing all the way letting excess water inside to see if that helps. advised cx there may be no change. call cx to schedule return visit once we have eta on parts; ordrng 1 W11649995 (vent) and 1 W11545539 (vent gasket)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Taneytown, MD 21787

Brian R.

Job Details: 08/17/2023

cx complaint is the switch broke off where you turn unit on. the shaft on timer broke. plastic broke at timer plate. unit will need timer replaced. as soon as part is in office will schedule.; ordrng 1 W11685947 (Timer)

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Chesapeake, VA 23322

Zachery R.

Job Details: 08/17/2023

"cx complaint long dry times, checked unit, come to find poor airflow, and open tco, replaced tco, cleared debris from vent. tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Mont Alto, PA 17237

Drew B.

Job Details: 08/17/2023

cx complaint that unit is not doing anything but running pump.. i checked power to board and pump all proper power but the rrlay is s tuck on control and will need pump and acu.. call when in and approved throufh lowes and reach back to reschd.; ordrng 1 W11399437 (pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Saluda, VA 23149

Justin W.

Job Details: 08/17/2023

replaced control and fan ran test 36 fan came on. unit working as designed

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Manassas, VA 20110

Richard B.

Job Details: 08/17/2023

"CX complant. Dryer not heating. Inspected unit and found dryer not heating. Found 123 an 123 volts with 246 across. Heater measures good. TCO is open. Replaced TCO and tested . Advised CX to have dryer vent cleaned . Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Ocean View, DE 19970

Michael E.

Job Details: 08/17/2023

Replaced separator as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FMS01

Near Herndon, VA 20171

Jason A.

Job Details: 08/17/2023

CX complaint FRIDGE not cooling all the time. Found FC temps & items are frozen but RC is warm. Unable to text damper or evap fan - display is blank. Condenser fan running good air flow. CX paid in full. Parts OOS > JJ; ordrng 1 W10801767 (Control kit $374.00) and 1 WP2221296 (damper 264.82)

We serviced a

JENN-AIR FREEZER

Model JBSS48E22L00

Near Fairfax, VA 22033

Jason A.

Job Details: 08/17/2023

CX complaint FRIDGE FC walls condensation since new. Replaced FC inner door..g\'gASKET NO DAMAGE..Doors opeming correctly NO leaks > JJ

We serviced a

WHIRLPOOL WASHER

Model MVWB835DC4

Near Frederick, MD 21701

Ricardo S.

Job Details: 08/17/2023

"the client complains about a noise when the machine start to wash, inspected unit, the rotor touch the drip pan .. the client need to replace the drip pan.. washer cks and works fine"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Kingsville, MD 21087

Alexander D.

Job Details: 08/17/2023

cx complaint door doesnt close all the way and start button doesnt respond correctly everytime when they hold door shut to get unit to run. inspected unit and verified complaint. found f2e1 error stored. found door opens past 90* and hear a rubbing noise. looks like left hinge is damaged if i take door off and look at bottom of hinges. ordering hinges and control panel. call cx to schedule return visit once we have eta on parts; ordrng 1 W11419056 (control panel) and 2 W11551301 (hinge)s

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Yorktown, VA 23693

Lucas R.

Job Details: 08/17/2023

"replaced motor, unit spun then shutdown, cap checked good at 50 uf, but may have pin hole fron bracket, unable to do tachometer test due to new software, replaced shifter and cap, tested, unit working as designed.; ordrng 1 W11481722 (actuator lr/vs) and 1 W11395618 (actuator lr/vs), used 1 W11481722 (actuator lr/vs), and 1 W11395618 (capacitor lr/vs) from stock"

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Baltimore, MD 21218

Shane M.

Job Details: 08/17/2023

"installed all parts. went to calibrate the unit, unit fails. put unit into test mode, unit activated everything. ordering control board.; ordrng 1 W11116498 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ashburn, VA 20148

Daniel J.

Job Details: 08/17/2023

installed right side door and nameplate leveled doors now even. door will need to be picked up

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Newport News, VA 23608

Orbie

Job Details: 08/17/2023

"cx complaint unit not cleaning clothes. checked unit verified complaint. upon agitation unit spinning basket instead. found old style shifter with arm outside of cam. replaced shifter. tested unit, working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW8640BW1

Near Glenn Dale, MD 20769

Sherwood

Job Details: 08/17/2023

cx complaint f9e1. arrived ran a service diag water was drianing slow. top unit apart found dye catching sheets in drain filter. put unit back together tested unit is now draining alot faster. repair complete.

We serviced a

KITCHENAID OVEN

Model KFID500ESS01

Near Spring Grove, PA 17362

Bernard M.

Job Details: 08/17/2023

Cx complaint unit smokjed and had burning smell while using self clean. Inspected bottom oven and found no evidence of anything burning. Cx stated pie filling spilled over and wasn't cleaned out prior to self clean. Smoke and smell started after 2hrs of running. Ran preheat cycle at 350 and no smoke or smell occured. Unit runs as designed. Contacted WP safety to document and we agreed the smell and smoke came from food run off. No parts needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Woodbridge, VA 22193

Demonte S.

Job Details: 08/17/2023

Installed Ice Maker & Heater Fill Tube. Tested the unit. No leaks. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

MAYTAG REFRIGERATOR

Model MF12570FEZ12

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/17/2023

replaced bin and now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Shrewsbury, PA 17361

Bernard M.

Job Details: 08/17/2023

Cx complaint unit doesn't drain. When arrived the unit had 1/3 of the basket filled with water. Entered diag and found error code F9E1 drain fault. Removed water from basket and inspected underneath. Found the drain pump had fragmented with wires out of connection. The mullex was connected to pump and wires were torn out. Ordering harness and will use pump on return. Once available contact cx to reschedule; ordrng 1 W11643701 (harness)

We serviced a

WHIRLPOOL ICE MAKER

Model GSC25C6EYY01

Near Washington, DC 20001

Samuel R.

Job Details: 08/17/2023

replaced ice maker and advised cx to give a unit a few hours to make ice.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrb322dmbm02

Near Parkton, MD 21120

Bernard M.

Job Details: 08/17/2023

"Defrosted evap and replaced both parts,restored power and fan began to run with damper opening. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Parkville, MD 21234

Alexander D.

Job Details: 08/17/2023

"replaced gearcase, actuator, belt. also replace splutch from v/s because there was oil on it. cleaned oil off of pulley shield. tested unit. unit is now working properly; ordrng 1 W10721967 (splutch(AD v/s)), used 1 W10721967 (CAM(AD v/s)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Lancaster, PA 17602

Justin L.

Job Details: 08/17/2023

As per previous visit was able to access unit and replace part. Tested unit and unit now checks good no further work needed

We serviced a

JENNAIR REFRIGERATOR

Model JUCFP242HX11

Near Montross, VA 22520

Thomas B.

Job Details: 08/17/2023

Cx complaint ice maker isn't working properly inspected unit found filter clogged causing little to no water to make it to the ice tray cleared out fill tube and replaced filter with cx bought new filter tested for proper use unit now functions Normally

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Myersville, MD 21773

Ken M.

Job Details: 08/17/2023

"Customer complaint is that the unit never worked, was just recently installed. Unit tested and it fills and drains, but does not run the wash motor. Gives error code F7E2. Inspection of the motor found the connector fully installed. Motor windings from the control tested good, 16.7 ohms any pin to any pin. Control replaced and unit retested. Wash motor still failed to turn over, gave same F7E2 error code. Sump assembly replaced and unit retested. Unit is working properly. Old sump assembly left with customer."

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS20

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/17/2023

REPLACED both parts and now just flashes the f9e0 and called MR ND had me check the connection of the temp sensir and was bad per the pointer. will need main harnss to replace correctly. call to reschd asap.; ordrng 1 W11659368 (MAIN HARNESS) and 1 2tch (2 tch) and 1 w11448962 (control) and 1 w11598120 (temp sensor.)

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Lancaster, PA 17602

Justin L.

Job Details: 08/17/2023

As per previous tech was able to access unit and replace doors. Used sealant to seal gaps. Unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near New Oxford, PA 17350

Bernard M.

Job Details: 08/17/2023

"Cx complaint the RC door gasket isn't sealing. Inspected and found the gasket torn on the inside portion. Replaced gasket and applied heat to remove wrinkles and creases, the door seals all the way around. Unit checks good"

We serviced a

AMANA MICROWAVE

Model AMV2307PFS3

Near Carlisle, PA 17015

Andrew S.

Job Details: 08/17/2023

Cx complaint is that the light is continuing to stay on. Upon arrival I verified that the cx is using the correct bulb. I found that the relay for the light is shorted in the full position. I am ordering the control. please contact cx when the parts is avialable to schedule the return visit.; ordrng 1 W11544456 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near La Plata, MD 20646

Shane B.

Job Details: 08/17/2023

cx complaint is the door being dented in the upper left area. confirmed complaint. replaced door with door that cx had on hand. unit now looks and functions as designed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near York, PA 17408

Sal R.

Job Details: 08/17/2023

"CX compolaint is that the unt4i nis making a lound grinding sound . I found that the splutch is gringing and the beot is worn. I am orderign 1 splutch (W10721967) and 1 belt (W11239857). Once the contract is apoporved, please ahve someone form teh office call to set a return date.; ordrng 1 W11239857 (belt) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Gloucester, VA 23061

Justin W.

Job Details: 08/17/2023

cx complaint leds not working properly. confirmed leds on left side not working. and fc led going bad. ordering leds to correct repair. scheduled cx for 8/24/23; ordrng 6 W11601310 (led)s

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290VEM8

Near Potomac, MD 20854

Roberto I.

Job Details: 08/17/2023

"Replaced icemaker, it cycled and filled immediately. Unit good to go."

We serviced a

MAYTAG WASHER

Model Mvw7232hw1

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 08/17/2023

"Confirmed cx complaint strike non functional. Replaced with truck stock, tested unit, unit working as designed.; ordrng 1 W11457841 (Strike EF TS), used 1 W11457841 (STRIKE) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20ETSS01

Near Charlottesville, VA 22903

Kyle A.

Job Details: 08/17/2023

Cx complaint of rc not cooling. Did confirm and replaced faulty fan. Unit is now as designed.

We serviced a

MAYTAG FREEZER

Model MRT118FFFH08

Near Ocean City, MD 21842

Frederick R.

Job Details: 08/17/2023

"CX complaint is FC freezing over. Inspected and found Bottom of FC frozen block of ice. Pulled evap cover and found drain hole frozen over. Cleared drain and found styrofoam had caused issue from liner of unit, CX complained of loud rattling noise which I heard and found the condenser fan hitting off shroud. Unplugged unit and found blade missing on fan. Suggested to CX to replaced blade, motor and shroud. Temporaily secured motor to return line of compressor so that it wouldnt rattle. Quoted CX $517.21 ofr total cost of repair. She wants to call maytag to see if they will help her since this was a prior issue. She paid the $120 SC charge by CC and will make her decision after talking to them. CX balance is $397.21 if she continues with repair. Closing ticket. Saved quote"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Pylesville, MD 21132

Bernard M.

Job Details: 08/17/2023

"Cx complaint unit doesn't make ice. When arrived found ice in tray. attempted to reset and bail arm didn't raise. replaced icemaker using pre-id part, reset and it harvested and then called for water. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Ellicott City, MD 21043

Robert L.

Job Details: 08/17/2023

"cx complaint not drying clothes, found heating properly but heater over heating and cutting off , short cycling due to vent issue, cx vent kit didnt even move, found excessive vent behind unit, found outside wall cap blocked (looks like bird nest), cx to have vent cleared and shortened behind unit, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Sterling, VA 20164

Jason A.

Job Details: 08/17/2023

CX complaint DRYER long dry times. Vent was cleaned. Renters state company only cleaned the section behind the dryer to the ceiling of that room. Measured drum temp 287F. Unable to check where vent exits. CX/renters doesnt want to hear that dryer is working as designed. Problem is with vents. Advised CX call vent clean co & have them do a complete inside out cleaning. DO NOT USE hi heat setting as it can pop the fuse. DO NOT GO BACK w/o a dryer flow test kit. CX will be charged $120 if dryer is not the issue > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Ocean Pines, MD 21811

Frederick R.

Job Details: 08/17/2023

CX complaint is DW not draining. Replaced drain pump per prior techs diagnosis. Still didnt resolve issue. Cleared drain lines and still no fix. Upon further investigation I found out from the CX that Husband had just replaced disposal and when I checked I found the punch out was never removed and that is why unit stopped draining. Removed punch out and tested again. DW is now working properly. Job is complete. CX paid in full with office prior to going into home today.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Great Falls, VA 22066

Jason A.

Job Details: 08/17/2023

CX complaint WASHER not getting cold water. Found water connections mis-connected. Unit is not leveled. Corrected issue & leveled unit. Calibrated unit & ran test wash. Verified during normal wash cycle & selected COLD wash good cold water flow > JJ

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Ocean View, DE 19970

Michael E.

Job Details: 08/17/2023

Replaced all 4 wire harnesses as per previous diuagnosis. Tested unit and it isnow working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Frederick, MD 21701

Justin S.

Job Details: 08/17/2023

"Push to start switch was jammed or stuck. replaced with van stock. Unit now starts cycling. Unit blows, vents, heats, and spins good.; ordrng 1 WPW10117655 (relay-pts)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Nottingham, MD 21236

Alexander D.

Job Details: 08/17/2023

"cx complaint lights not turning on. inspected unit and verified complaint. found door switch failed. tried to replace door switch but the wires were foamed in place with insulation foam and not enough slack to pull wires out to plug in new door switch. tried to free wires from foam but one of the wire connectors broke off, called techline. techline will put unit up for review and contact cx for resolution"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Middletown, MD 21769

Ken M.

Job Details: 08/17/2023

"Dryer timer replaced and dryer tested. Motor did not turn on. Confirmed door switch, PTS switch, and thermal fuse are all good. Contacted tech support to confirm dryer motor is bad. Determined that the issue was not in the motor, but in the harness. Ordering dryer harness. Lid lock and capacitor replaced. Power restored and the unit displayed EL(Lid Lock Malfunction). Ordering control.; ordrng 1 W11090772 (harns-wire) and 1 W11189137 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Baltimore, MD 21239

Shane M.

Job Details: 08/17/2023

"cx complaint the unit isnt dispensing ice. found a stripped yoke. ordering cover, motor & yoke.; ordrng 1 WPW10309864 (divider) and 1 W11671282 (auger motor) and 1 WP63052-2 (yoke)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Winchester, VA 22602

Danny R.

Job Details: 08/17/2023

unit hasnt defrosting cleared frost and cheanged out bad heater and control checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Nottingham, MD 21236

Alexander D.

Job Details: 08/17/2023

"cx complaint lights not coming on. inspected unit and verified complaint. found door switch failed. tried to replace door switch but wires are foamed in with insulation foam and not enough slack to plug in new door switch. tried to free wires from foam but one of the wire connectors broke off, pic saved. called techline, techline is putting unit up for review and will contact cx with resolution"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Winchester, VA 22602

Danny R.

Job Details: 08/17/2023

agitator is wobbling and screw is not holding it down replaced agitator and screw checks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Elizabethtown, PA 17022

Justin L.

Job Details: 08/17/2023

"Cx complaint that ice melted in door and stopped making ice. Also mullion closure issues. Was able to access unit and verify complaints. Found mullion seizing and not opening and closing properly. Found no air circulation in icebox. Ran test 36 and no movement. Tested icemaker in 56 and got E5 and sitting halfway through rotaion. Test 57 icemaker rotates. 45 icemaker fills. Unit will need icebox fan, icemaker, and mullion for repair. Once in office wil need to set return; ordrng 1 W11658802 (icemaker) and 1 W10846539 (ice box fan) and 1 W11025614 (mullion)"

We serviced a

WHIRLPOOL RANGE

Model WFE361LVB

Near New Carrollton, MD 20784

Samuel R.

Job Details: 08/17/2023

replaced part and tested unit.now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 08/17/2023

cx complaint temps never got down to how they should said everyday he kept lowering temps to get unit colder. inspected unit and freezer is at 22 fridge 48. compressor fans running and cooling. hooked guages up to find im in a 9 inch vac heatransfer is weak. unit was underfilled.. vacumed system down and filled to recomended and now we have good heat transfer drier is warm before it was cold. fridge is down to 40 now. unit is good to go

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM11

Near Waldorf, MD 20601

Justin S.

Job Details: 08/17/2023

unit had a noisey condiition. Found evap fan had a slight contract with shroud and motor draw was high. Replaced both fan blade and motor from van stock. Units noises is gone and is cooling good; ordrng 1 W11127829 (motor-cond) and 1 W11193484 (fan)

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