Service History 291 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Stephens City, VA 22655

Ezra M.

Job Details: 08/18/2023

unit resetting after filling. replaced control and retested.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHB07

Near Aldie, VA 20105

Daniel J.

Job Details: 08/18/2023

per notes installed control and icemaker while unplugged restored power cycled icemaker water added

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 08/18/2023

"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Winchester, VA 22602

Ezra M.

Job Details: 08/18/2023

"wire harness at faucet button failed, sparked and damaged faucet button. disconnected faucet, ran diag cycle. ordering dispenser assy, called safety; ordrng 1 W11614513 (dispenser assy)"

We serviced a

WHIRLPOOL BEVERAGE CENTER

Model WUB35X24HZ02

Near Suffolk, VA 23438

Zachery R.

Job Details: 08/18/2023

"cx complaint no cool, upon arrival checked temp, upper and lower at 76 degrees, fan is turning, door switch is good. checked compressor, come to find compressor short cycling reading 3.5 amps, spoke with AR was advised to order compressor and filter drier to complete repair. ordering parts needed, advised cx they will be contacted for return visit.; ordrng 1 W11538055 (compressor) and 1 W11109499 (drier-tube) and 1 W10913906 (coupler)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near North Myrtle Beach, SC

Paul F.

Job Details: 08/18/2023

replaced oven door gasket unit working as designed

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Inwood, WV 25428

Ezra M.

Job Details: 08/18/2023

"installed parts and tested, working properly"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Aspers, PA 17304

Drew B.

Job Details: 08/18/2023

cx complaint that unit would not drain and just makes noise..when arrived i foudn the unit to have full llaod of clothing and water filled in the tub i found that holding power the unit did drain and i tried to get pump to turn off but will not stop the relay or the pressure switch is faulty on acu W11170317 is needed to return to repair. call when in and approved to return; ordrng 1 W11170317 (acu)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 08/18/2023

"Cx complaint, fridge door switch seperated at the liner, found cabinet harness wires too short to reach the plug in the door switch...pics on SD. called tech line and spoke with Kirt and Andrew to document findings, non-repairable unit. Cx will be contacted in refernce to the unit."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 08/18/2023

"scratching and fading on glasses. cust is using cascade pods. no errors stored. no debris or buildup in machine, ran diag cycle, completed normally, no abnormal sounds. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Leesburg, VA 20176

Ken M.

Job Details: 08/18/2023

"Customer complaint is that the unit has stopped cooling properly again. Inspection of the unit found the evaporator frozen over again. Defrost sensor is registering as open. Thermistor is registering -6 (28kohm) encased in frost. Thermistor plugged back in and rechecked. Thermistor is still registering as open. Defrost circuit is working, element is on in diagnostics. The harness that the thermistor connects to was replaced on the last visit as was the control. Contacted Whirlpool tech support with findings. Determined that it may be an issue with poor contact of the existing thermistor, otherwise will be a cabinet wiring problem. Thawing off the evaporator and replacing the thermistor. If the issue reoccurs, issue is in the cabinet wiring and cannot be fixed in the field."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 08/18/2023

"Cx complaint, trim for the right side of the door is offset to the frame casing, pic on SD. Ordering right dise trim for the return visit, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W10761014 (trim-door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/18/2023

cx complaint that unit is not cooling effienclty still in the fc section.. i arrived hooked guages up and had 55 on high and -15 on low gave to wp and they belive to dump charge pull long strong vac and recharge and placed data logger in fc section to montior being the recordings arent far off for a working unit ss parts.. steve; ordrng 1 SSTECH (ss tch) and 1 datalogger (data logger)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Williamsburg, VA 23185

Lucas R.

Job Details: 08/18/2023

"cx complaint intermittent cooling, checked unit temps at 1 and 37, per cx unit does not run when warming happens, indicating control sticking in defrost, also found cabint liner gap at fc lower hinge, called techline to document, sealed with silicone. odering control and thermistors for intermittent cooling.; ordrng 2 WPW10384183 (thermistor)s and 1 W11594670 (control)"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Little River, SC 29566

Paul F.

Job Details: 08/18/2023

cx states freezer completly defrosted advised customer unit is working as desgined at this time if further trouble would replace main control to start pn# W11224256

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 08/18/2023

"low ice production. fc temps at 15. rc temps normal, set to warmer than normal temps with damper for freezer at warmest setting. set rc to recommended, set fc to coldest, advised cust to move product blocking airflow at rear of shelves. unit working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Glen Burnie, MD 21061

Israel R.

Job Details: 08/18/2023

Customer complaint unit is not heating. TEsted unit and found the heater is OL. And is shorting. I replced the heater and tested. Unit is heating now but the upper rack is not spinning and found the manifold has failed and is leaking water pressure. Also the lower wheels are failing as well. Unit will need lower rack wheels. Ordering upper manifold and rollers.; ordrng 1 W11607104 (Manifold) and 4 WP8268645 (dishrack roller assy)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 08/18/2023

installed all parts unit working as designed

We serviced a

AMANA DISHWASHER

Model ADB1400AMW0

Near Martinsburg, WV 25405

Ezra M.

Job Details: 08/18/2023

"not cleaning, storing error f7-e1, f4e3, f5e2, heater, wash motor, door switch. ran diag cycle, unit filled and then sat idle when wash motor should have been running, , checked all wires secure at control.; ordrng 1 W11613570 (sump and motor assy)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Millersville, MD 21108

Israel R.

Job Details: 08/18/2023

Installed all gaskets and inner door. Unit is back to normal operations.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 08/18/2023

found new part was aslo defective reordered part; ordrng 1 w11564642 (Door trim)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Louisa, VA 23093

Eric F.

Job Details: 08/18/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC300VW1

Near McLean, VA 22101

Simon

Job Details: 08/18/2023

CX complaints washer leaking .replaced the door latch .tested unit works as designed CX paid in full in previous visit .SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Louisa, VA 23093

Eric F.

Job Details: 08/18/2023

Rescheduling for Tuesday to retrieve data logger.; schdld next appmnt for 8/22 TUE !

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Hanover, PA 17331

Drew B.

Job Details: 08/18/2023

cx complaint that unit is leaking and foudn when testing the inverter and will need new sump ...replaced sump and and tested no leaks and checks good.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Leesburg, VA 20176

Ken M.

Job Details: 08/18/2023

"Customer complaint is that the unit is leaking, went dead. Inspection of the unit found water on top of the condensate pump. Pump bypassed and the unit powered on. Condensate pump has failed. Ordering pump.; ordrng 1 W10825875 (pump)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/18/2023

"CX Complaint is the unit is making a noise and not filling with enogh water. Inspected unit and found error for shifter and over suds, Found the gearcase is making noise the washplate wont come off and will need to be replaced aswell. CX declined repair"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 08/17/2023

CUstomer complaint is sometimes unit does not dry properly. She claims sometimes the unit drys fine and other it takes 2 hours. The vent go right outside to the outisde wall so its a short route and the airflow is good. Ran the unit on timed dry for a while to make sure it stayed heating and it did. NTO control.; ordrng 1 W11525996 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Fredericksburg, VA 22407

Robert W.

Job Details: 08/17/2023

CX Complaijnt is the unit wont operate. Inspected unit and found the unit not responding at all Control is getting good power harness between UI and Control is good also found console seperating . Ordering Control and console; ordrng 1 W11660284 (Console) and 1 W11672041 (Control)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Conway, SC 29526

Jason T.

Job Details: 08/17/2023

"Installed all parts to complete the repair, ran factory diagnostics to test, calibarte and verify unit operation...working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Arlington, VA 22205

Davonte

Job Details: 08/17/2023

"installed new grill, unit now working as should"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ00

Near Little River, SC 29566

Jason T.

Job Details: 08/17/2023

"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Fulton, MD 20759

Brian F.

Job Details: 08/17/2023

"Installed new lower harness. Powered on unit, no saved error codes, ran auto test cycle, completed with no errors, drain pump working. Unit is now working properly."

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS01

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 08/17/2023

Customers complaint is unit has no ligths in freezer. Customer already has the updated LED kit. Installed new LED all check ok.; used 1 W11601310 (LED module VS/PF) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Virginia Beach, VA 23456

Carl A.

Job Details: 08/17/2023

replaced both parts tested a nd calibrrated unit works as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 08/17/2023

Customers complaitn is unit not drying. Customer had just ran a full cycle before I got there and the entire inside was dripping. Customer had rinse aid in the dispenser. Found no error codes in diagnostics. Customer said unit dispenses soap I know its plugged in. NTO dispenser and control.; ordrng 1 W11412300 (dispenser) and 1 W11672039 (control)

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Virginia Beach, VA 23464

Carl A.

Job Details: 08/17/2023

replaced all parts and found the new lid switch to have failed reordering part need to fisnish repairs; ordrng 1 W11394572 (Washer Door Latch)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 08/17/2023

Customers complaint is oven does not work and the light in the oven does not go off. Found door switch missing. NTo parts.; ordrng 1 W11620570 (control) and 1 W11620712 (door switch) and 1 W11457191 (main harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB00

Near York, PA 17402

Sal R.

Job Details: 08/17/2023

"Pert the previouse tech, I was able to access and replace both the icemaker and the inlet valve. I found that the old valve had a O.L. when taking a reistance reading. Icemaker fiolls and cuycles. Unit test good."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 08/17/2023

Customers complaint is error code on the unit. Code is an F3 E0 for an open oven sensor. ; ordrng 1 W11620570 (control) and 1 W10833885 (oven sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near York, PA 17404

Sal R.

Job Details: 08/17/2023

CX complai t was that the unit was leraking from the front of the unit. I found thatb CX had a Ice blocakage in the evap drain tube. I was able to steam out the ice blockage and found in the rear that the drian pan was fragmented . I am ordering 1 drain pan (WPW10655368) return date set for 8/25; ordrng 1 WPW10655368 (drain pan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Longs, SC 29568

Jason T.

Job Details: 08/17/2023

"Cx complaint, no water from the dispenser, tested all circuits, found backed out-loose harness connection at the inlet valve. Reapired the harness connector and verified 120 vac at the inlet valve, ran factory diagnostics to verify all unit functions...working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN406ESS00

Near North Potomac, MD 20878

Julian H.

Job Details: 08/17/2023

CX complaint about unit not cooling well On FC checked temps on arrival FC 44* RC40* found condensation on Rcs evap checked frost pattern & only a frost ball on evap's capillary tube restriction on sealed sys UNIT IS BUILT IN NEED 2 TECHS 3 COUNTS CX OWES LABOR $1200; ordrng 1 W10276644 (compressor CBE) and 1 WPW10143759 (dryer CBE) and 1 W11553229 (EVAP RC CBE) and 1 W11506635 (process stub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 08/17/2023

Installed new gasket. All check ok.

We serviced a

KITCHENAID MICROWAVE

Model KHMC1857BSS1

Near Silver Spring, MD 20904

Brian F.

Job Details: 08/17/2023

"Cx states there was thermal event inside MW cavity, inspected found thermal damage to mica cover, part is NLA. Called WPL safety, rep told me to instruct cx to call safety for resolution."

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 08/17/2023

Installed new part. All check ok.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204EBL1

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/17/2023

"installed part, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Conway, SC 29526

Jason T.

Job Details: 08/17/2023

"Cx complaint, tub full of water, no display...cycle does not operate. Tested all circuits, verified 120 vac at the control, found drain pump no resistance, shorted the control relay circuit, unit needs drain pump and control. Repair estimate total : $539.90 cx declined the repair, charging for the service call only : $120.00. Advised cx repair estimate is valid for 30 days, agreed.; ordrng 1 W11124822 (cntrl-elec) and 1 WPW10661045 (drain pump)"

We serviced a

MAYTAG WASHER

Model MHW8630HC0

Near Davidsonville, MD 21035

Israel R.

Job Details: 08/17/2023

Customer complaint bellow is ripping and needs to be replace. Qutoed for new gasktet and collected in full. Ordering bellow. collected in full. Office schedule for tuesday 8/22/23; ordrng 1 W11318722 (bellow 200.33)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Conway, SC 29526

Jason T.

Job Details: 08/17/2023

"Installed parts to complete the repair, seled with a heat gun, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Kearneysville, WV 25430

Ezra M.

Job Details: 08/17/2023

"excessive noise from damper, moisture on top of fc door gasket. moisture around ice box gasket, ice cubes frosty and frozen together. ordering gasket and damper control. also leveled unit and adjusted right door. tightened freezer door handle.; ordrng 1 WPW10479155 (control) and 1 WPW10347087 (gasket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Aynor, SC

Jason T.

Job Details: 08/17/2023

"Cx complaint, dishes not cleaning...ran factory diagnostics test, error code 4-3 wash motor failure 7-1 disabled heater. Verified vac at the motor, heater tested at 14 ohms, checked ok. Installed sump-pump from van stock, ran factory diagnostics to test, calibarte and verify unit operation...working as designed.; ordrng 1 W11025157 (pump&motor JT VS), used 1 W11025157 (SUMP-PUMP) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Staunton, VA 24401

Kyle A.

Job Details: 08/17/2023

Cx complaint of grinding noise. Did confirm gearcase leaking oil causing splutch to skip. Replaced splutch but will need to return to replace gearcase.; ordrng 1 W11449840 (Gearcase) and 1 W11481722 (Shifter)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Crozet, VA 22932

Kyle A.

Job Details: 08/17/2023

Units upper manifold is bleeding water pressure and also units upper wash arm is clogged. Ordering washarm and manifold.; ordrng 1 W11607104 (Manifold) and 1 WPW10498900 (Wash arm)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Bryans Road, MD 20616

Shane B.

Job Details: 08/17/2023

"cx complaint is the unit flashing lights. unit was just installed, installers ran a cycle but afterward lights would not shut off. when i arrived normal, heat dry and lock lights were on, start light was flashing. i pressed start and lock light started flashing. held the button for 3 seconds and light turned off. found no saved codes. ran service cycle with no issues. showed cx how to turn lock on and off. unit is now working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Sterling, VA 20165

Ricky E.

Job Details: 08/17/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM02

Near Reston, VA 20191

Jason A.

Job Details: 08/17/2023

"CX complaint FRIDGE barely cookin. Replaced parts & check for leaks.& run vac, Filled with R600. Unit is beggining to cool > JJ"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Dillsburg, PA 17019

Andrew S.

Job Details: 08/17/2023

Cx complaint is that the unit is making a loud grinding noise when running. I found that the unit is making the noise when slowing down spin. I tipped the unit back and accessed the splutch. I found the splutch nut to be secure. I then found that the shifter was not fully going into position causing the testh to catch and wear down. I quoted the cx for the cost of the repair. Cx paid in full. I was then able to replace the splutch and shifter. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Eldersburg, MD 21784

Brian R.

Job Details: 08/17/2023

cx complaint is unit started with running issues and not running right and now only thing unit does is drai pump runs non stop. even with unit turned off but pluged in. found codes F1E2 Motor Drive Module Over Voltage F9E1 Long Drain Fault F7E8 Motor Drive Module Over Temp F7E9 Locked Rotor F0E5 Off Balance Load. tested and checked unit as much as we can with issues unit has. unit has multiple codes and running issues and will order all parts needed. units in it 1 year with costco. as soon as everything goes through and parts are in office will schedule. cx also calling coscto to get info sent to us as well.; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W11260238 (Rotor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/17/2023

"Cx complains that the door gsket on the right side door is bad.. inspected unit, the gasket is torn at the bottom, replaced door seal, unti cks and door close fine.."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Glenelg, MD 21737

Robert L.

Job Details: 08/17/2023

"cx complaint goes straight from wash to done, found f7e4 re-engagement error, found slider seperated, replaced slider from pre-id, recalibrated and tested all ops ok"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Virginia Beach, VA 23464

Carl A.

Job Details: 08/17/2023

replaced all parts tested and calibrated unit works as deisgned

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near York, PA 17404

Sal R.

Job Details: 08/17/2023

CX complaint was that the unit was making a loud grinding sound during the agitation. I found that the agitator was loose causing ghr sound. I resecured te agitator and unit test good.;

We serviced a

JENNAIR REFRIGERATOR

Model JFX2897DRP02

Near Columbia, MD 21044

Robert L.

Job Details: 08/17/2023

"cx complaint temps in RC raise, found rc evap frozen over, cx has been defrosting once a month, ordering evap fan harness, collected $269 visa, cx owes $120 labor on return fro defrosting unit....2 count labor charged. labor covered also; ordrng 1 W11087438 (motor-evap)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 08/17/2023

"Confirmed cx complaint paint on inner front panel flaking off, snaring and pulling clothing. Ordering front panel.; ordrng 1 W10806345 (panel)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Washington, DC 20011

Samuel R.

Job Details: 08/17/2023

replaced pump and tested unit no leaks and now working properly;

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Midlothian, VA 23112

Joseph D.

Job Details: 08/17/2023

Unit with ACU errors must replace ACU for f1e1 errors ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Williamsburg, VA 23188

Orbie

Job Details: 08/17/2023

"cx complaint unit beating up clothes. checked unit in test mode, passed all tests. calibrated unit then ran unit through delicate cycle. advised cx on how to properly use unit. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48QVS06

Near Severna Park, MD 21146

Israel R.

Job Details: 08/17/2023

Customer complaint unit is not making ice and is leaking to the point that now there is floor damage and though the floor into the basement. I found the ice maker is bad and is not harvesnting. But the unit tried to harvest and may be double filling. There is so much moiture in the unit and on the side of the FC door and dripping to the bottom. Good gasket seem to be sealing tested with a dollar bill and is holding the dollar bill. Maybe have something to do with the ice maker. The customer has not ac on and the kitchen is as warm as outside. I mentioned something about it but she said she has done this all the time and the unit never leaks is only when this issue started . She is very upset that the unit is not fix she needs to pay a more parts and the house is getting damaged.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Williamsburg, VA 23188

Orbie

Job Details: 08/17/2023

"cx complaint unit not working. checked unit found F0E2. ran unit through test 1-2-3 to verify all valves working as intended, all valves good. drain pump good. ran unit through test 12. no issues observed. advised cx to monitor unit and to use less and call back if they have any other issues."

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Williamsburg, VA 23185

Orbie

Job Details: 08/17/2023

"cx complaint stove top works but oven does not. checked unit. tried putting unit into test mode, unit not wanting to go into test mode. verified 244vac coming into unit and 122vac off each leg to neutral. replaced control board and tested unit. unit now able to go into test mode, preheated oven to 350. unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ01

Near Gloucester, VA 23061

Justin W.

Job Details: 08/17/2023

cx complaint unit leaking inside freezer and leds not working. unable to replicate leak. found ice maker stuck near fill position. ordering ice maker for leak. ordering valve as precaution. checked to find fc led bad. replaced from pre id and tested leds working as designed; ordrng 1 WPW10341329 (water valve assy) and 1 W10886939 (ice maker)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Shippensburg, PA 17257

Andrew S.

Job Details: 08/17/2023

Cx complaint is that the unit is making a loud grinding noise when the unit is at the end of the cycles. Upon arrival I found no error codes. i then manually ran the spin and found that the rotor/slider are not connecting properly. I tipped the unit back and found that the bolt was loose in the rotor. I removed the rotor and inspected the slider as well. I then rescured the rotor and tested the unit. Unit is now functioning as intended. Job complete. I collected the service charge.

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Susan, VA 23163

Justin W.

Job Details: 08/17/2023

cx complaint cold water slow. checked unit to find f8e1 error code. found cold water valve not actuating properly. replaced valve from pre id. tested unit working as designed

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Newport News, VA 23602

Orbie

Job Details: 08/17/2023

"cx complaint unit still very loud. checked unit found F0E5, lifted unit to find loose cam. replaced cam and belt. tested unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Stafford, VA 22554

Robert W.

Job Details: 08/17/2023

"CX Complaint is the unit isnt making ice, Inspected unit and found IM is getting power and is cycling but isnt making ice. Unit is cooling properly FC 0Deg fans working properly, Ordering Control and will use IM on return.; ordrng 1 W11558182 (Control)"

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Highspire, PA 17034

Fred G.

Job Details: 08/17/2023

"cx complaint unit doesnt always drain all the way. inspected unit and entered diag and found f0e5, f8e1. cleared codes and ran test 12 and found unit would not fully spin. would only tumble left and right. ran test 7 and found same results. tested stator windings and found 13.7ohms accross all windings. unit needs control. qouted cx and cx declined. charged cx only for serivce call $120"

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW0

Near Lorton, VA 22079

Demonte S.

Job Details: 08/17/2023

"Inspected the unit. Found that the cx is saying that the Washer will not start a cycle. Ran Service Diagnostics on the unit. Error Codes are F7E8 = Motor Over Temperature. Checked the J10 on the Main Control Board. J10 is fully plugged in. Ohmed out pins 1 & 2 . I'm getting Open Line. Pins 2 & 3 = 17.2 Ohms. Pins 3 & 1 = Open Line. F4E0 = Heater Element Not Detected. I then checked the J15 Connector. J15 is fully plugged in. Ohmed out the J 15 connection. I'm getting 16.4 Ohms. Unit will need the Stator Motor = W10870751, Rotor = WPW10544980 & Control Board= W11201285. Cx paid for the Service Call Only by Card. If the cx calls back please Order the following parts. Don't go without parts."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEW7

Near Woodbridge, VA 22192

Demonte S.

Job Details: 08/17/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the Full Tube. Fill Tube is not frozen. The Water Fill Port on the Ice Maker was frozen. Removed the Ice. Tested the Ice Maker from T & H. Ice Maker Harvested and Filled. No leaks. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near La Plata, MD 20646

Shane B.

Job Details: 08/17/2023

installed orderd part. evap fan is running. unit is working as designed. cx paid 110 for labor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Newport News, VA 23607

Carl A.

Job Details: 08/17/2023

called techline again as gaps are to big were liner is pulling away from cabinet called techline spoke with Nate was advise unit going under review; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Waldorf, MD 20601

Justin S.

Job Details: 08/17/2023

"CX LOWES complaint Dishwasher not filling or cleaning. Found float switch stuck and allowing control to engage filling valve. Dish washer not filling. Replaced float switch with van stock. Dishwasher now drains, fills, and cleans.; ordrng 1 WPW10195039 (float switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDW00

Near Hampton, VA 23669

Carl A.

Job Details: 08/17/2023

"cx complaint of unit not making ice checked unit to find good temps ,ran tested 44, and 45 found icemaker to have gotten stuck in harvet psotion and wire broken on door feeding ice maker repaired wire on door by icemaker and replaced ice maker tested unit works as designed break down as follows 1/W10873791,icemaker ,service call break down as follows service call 120.00parts 86.33shipping 15.00labor 110.00sub total 331.33tax 5.18grand total 336.51deposit 336.51"

We serviced a

KITCHENAID OVEN

Model KOSE900HSS00

Near Chantilly, VA 20151

Richard B.

Job Details: 08/17/2023

"CX complant, F6E4 error code again. Inspected unit and found F6E4 error code in diagnostics registered 5 times. Cleared cosde and tried oven . Oven heating fine. Called tech line, Told techline symptoms, Whats been changed and that oven working after clearing codes. Techline recomendes changing all parts again at same time , ordering all from plainfield so newest and in the meantime techline stated this could be a electrical issue, Due to unit randomly restarting on its own throughout the day. Stated that can cause the mismatch error code when rebooting. Further work needed.. RB; ordrng 1 W11400283 (console) and 1 W11294389 (appliance manager) and 1 W11157397 (harness) and 1 W11233570 (harness) and 1 W11294389 (eexpansion board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Silver Spring, MD 20904

Brian F.

Job Details: 08/17/2023

"Installed damper and RC thermistor, entered diagnostic mode, RC thermistor passed test 2, damper opening and closing properly during test 3, unit is working properly."

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Alexandria, VA 22314

Christian C.

Job Details: 08/17/2023

Cx complaint unit is not cooling in both section. Inspected unit no cooling in both sections. Compressor is not running. Inverter is blinking twice. No voltage from control to inverter. Ordering control. ; ordrng 1 WPW10739408 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Chesapeake, VA 23322

Zachery R.

Job Details: 08/17/2023

"cx complaint leds not illuminating properly. checked unit, verified issue. come to find defective fc led, replaced led, also rc led module is defective, receiving 24vdc. ordering LED module to complete repair. 5 in stock; ordrng 1 W11527432 (led module)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Alexandria, VA 22308

Christian C.

Job Details: 08/17/2023

Picked up data loggers. Cx said they bumped temps down one from recommended after 2 days because temps were around 32.; saved tckt

We serviced a

JENN-AIR COOKTOP

Model JED3430GS01

Near Virginia Beach, VA 23455

Lucas R.

Job Details: 08/17/2023

"cx complaint unit not removing vapor, checked unit found motor windings in range at 61, 37, and 49 ohms, amperage from w wire .8 amps high .6 amps med, and .5 amps low, cx boiled corn while in house on BR burner, front left vapor from pot goes down, vapor from back goes up and onto cabinets, called techline spoke leon advised unit works as designed.cx dissatisfied with unit, documented cabinet moisture damage, referred cx to customer service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSs01

Near Severna Park, MD 21146

Israel R.

Job Details: 08/17/2023

Customer complaint unit is leaking from the ice maker ice builds up and start to leak out of the door. I found the ice maker was off. Turned it on and the ice maker is harvesting but is getting hung with the ice level arm. ANd i can see the tray has stress marks. Dispensing foor and filtube is good. Found alot of gray stains around the ice maker. Unit will need new ice maker. Also found the gakset on the righ door is failing and will need new one. Qutoed for new ice maker and gasket. Collectede 120. Customer will call back owes 469.55. If they only want to do the ice maker they owe 286.29; ordrng 1 W10917313 (gasket-dor 172.89) and 1 W11557000 (Ice maker 152.16)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Pasadena, MD 21122

Israel R.

Job Details: 08/17/2023

Installed new gasket and tested. Unit is not leaking. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/17/2023

"cx complaint not turning on, found no power to control, found wires shorted in jbox( see pic), repaired harness and cord and resured jbox connections, tested all ops ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Chesterfield, VA 23832

Joseph D.

Job Details: 08/17/2023

Customer complaint sump not running. Quoted cx for new sump motor. Cx declined . Power to sump is proper

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Wellsville, PA 17365

Sal R.

Job Details: 08/17/2023

"CX complaint is that the unit is still giving a F9E1 error code. I found a F9E1 & F8E6 error stored. I cleared codes and ran a manuel test on the fill & drian, 2 auto test & 2 Recals. I found the unit tobe opperating as designed. I called WP Tech Line to discuss my findings. Unit is belived to be having a suds issue possible caused by consintrated detergaint being used / not messured triggering drain code. CX is advised to run 3 clean cycles with affresh back to back . then use 1-2 table spoons of detergaint due to consintrat and watrer shoftner system. Monatior unit after and report back if issues continue. No parts to be replaced at this time per TL.;"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Arlington, VA 22207

Davonte

Job Details: 08/17/2023

"cx complained door latch strike was broken, confirmed cx complaint. installed new latch unit working as should"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Goldsboro, PA 17319

Fred G.

Job Details: 08/17/2023

"cx complaint unit is leaking on both side at bottom of door. inspected unit and entered diag and found 0 saved error codes. ran a normal cycle and found no signs of a leak. I could not duplicate leak. valve was not leaking, drain hoses were not leaking, I did find some dried water stains on sides of inner door. wiped stains off and found no water to come back to sides of inner door. i did find the unit was leaning a little forward. I adjusted front feet. as of now unit checks good."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Phoenix, MD 21131

Neil H.

Job Details: 08/17/2023

replaced the latch and fixed the connection that backed out of the pump connection washer tested good.

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Bowie, MD 20721

Sherwood

Job Details: 08/17/2023

cx complaint cooktop damage. arrived installed cooktop. tested all burner and they are working correctly. repair complete.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Sterling, VA 20164

Ricky E.

Job Details: 08/17/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL FREEZER

Model wrt311fzdb02

Near Baltimore, MD 21217

Shane M.

Job Details: 08/17/2023

cx complaint the unit icemaker is stuck in fill mode. could confirmed. replaced icemaker. unit working properly.

Contact Us

About Us