We serviced a
AMANA WASHER
Model NTW4516FW4
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/02/2023
Ordering inner drain hose and water valve; ordrng 1 W10763078 (hose) and 1 W11101906 (valve)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Sterling, VA 20166
Justin S.
Job Details: 06/02/2023
the tub is badly damaged and has been crushed. the tub and adjusters needs to be replaced; ordrng 1 W10920228 (tub) and 1 W11268090 (adjuster) and 1 W11268086 (adjuster)
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near York Springs, PA 17372
Fred G.
Job Details: 06/02/2023
i was able to access unit and replace the dispenser as per previous tech. tested unit for leaks and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Ellicott City, MD 21042
Brian R.
Job Details: 06/02/2023
cx complaint is unit went warm and lost everything in both sections and never cooled or blew cold air. units O-O-W and he knows. teseted and checked unit. entire unit warm. had 120 at wall and compressor. lights and fans check. at time took a temp reading off compressor of 195. compressor is clicking to start and humms a sec then shuts off. not running. will order parts needed and office will schedule. units in it 5 year entitlements. as soon as parts are in office will schedule. shut unit off as well.; ordrng 1 W10445422 (Compressor) and 1 W10177049 (Drier)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Chesterfield, VA 23832
John P.
Job Details: 06/02/2023
Complaint unit not heating checked unit found wire not seated on relay for heater seated wire tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Chambersburg, PA 17202
Bernard M.
Job Details: 06/02/2023
"Cx complaint unit doesn't dispense water. When arrived dispensed water and unit made vibrating noise and dispensed in squirts. Accessed the valve and dispensed again and the noise would come from thee filter housing while valve would buzz. Cx recently replaced filter. Ordering housing and valve, once parts are available contact cx to reschedule; ordrng 1 W11446818 (valve) and 1 W11036341 (filter housing)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Dillsburg, PA 17019
Fred G.
Job Details: 06/02/2023
i was able to access unit and replace the heater and defrost unit as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 06/02/2023
"Cx complains about a noise, inspected unit, the noise come from the rooler on the left side, replaced part, idler pulley cks ok, unit tested ok"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Bowie, MD 20716
Leon
Job Details: 06/02/2023
"cx complaint was a nosie while spinning confirmed issue replaced all gearcase, suspension, clutch and belt tested unit again with wet clothes on high spinning hear no nosies no leaks everything works as it should"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leesburg, VA 20148
Daniel J.
Job Details: 06/02/2023
dishwasher right stopper top rack not staying on found wasnt clipped in reinstalled staying in place found failing not able to stay just cracked replaced friction pads no change adjusted spring
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/02/2023
Ordering sump and motor assy; ordrng 1 W11525550 (Sump and motor assy)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Middletown, MD 21769
Drew B.
Job Details: 06/02/2023
replaced needed parts no gas leaking and checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS975SIDM00
Near Myersville, MD 21773
Drew B.
Job Details: 06/02/2023
cx complaint tht unit is leaking found the drain tube in the rc section is cloged.. i was bale to successfully steam out the drain and now checks good collected 120.00 serv call
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS02
Near Frederick, MD 21702
Drew B.
Job Details: 06/02/2023
cx complaintr that unit is not making ice and they replaced icmaker themselves.. same results they tunrned freezer temp down and that fixed issue but when doing so they had water dripping out from the icemaker down to the bucket and then down to the under the bucket.. and freezing up.. foudn possible fill tube not lined up and needed realigned and appear no leaks please call to collect i had ZERO SERVICE at house for 120.00 service call.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Bel Air, MD 21015
Neil H.
Job Details: 06/02/2023
S153AWBCONTROL REPLACED WHEN UNIT WAS PLUGGED IN ONLY SPINS LID OPEN OR CLOSED AND AT ON POINT ONLY QUICK WASH WORKED UNIT RECALB AND TESTED GOOD.
We serviced a
WHIRLPOOL ICE MAKER
Model KRSC700HPS04
Near Arnold, MD 21012
Israel R.
Job Details: 06/02/2023
No pop. Customer unit is not making ice. Found the tray twisted and leaking. Clear the ice and installed new ice maker. Customer said that the house was removedl and he did not take posetion back to the house. on 9/20/22. I added 8 weeks to the actual good day.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HW01
Near Salisbury, MD 21801
Michael E.
Job Details: 06/02/2023
CX complaint: display goes blank and randomly activates cycles. Tested and verified complaint. Service pointer on this problem...software update needed. I enabled WiFi so unit can update. Tested unit and it is working properly at present. I asked CX to give unit a day to get its updates and then if it acts strange again to call us back. I informed CX that the 120.00 for service covers next 30 days just in case its more than software issue. Unit is working properly. CX paid 120.00 for service by CC. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Suffolk, VA 23433
Branden R.
Job Details: 06/02/2023
cx complaint not making ice . checked unit and found ice maker lost home positon and stuck in harvest . ohmed out valve and everything checked good and in range . ordering new ice maker for repair . unable to look up if part is in stock . advised cx office will be reaching out; ordrng 1 W11359448 (icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW1
Near Suffolk, VA 23435
Branden R.
Job Details: 06/02/2023
cx complaint aig dw not rinsing soap off dishes checked unit and found connetion on valve unseated not allowing proper vac to valve causing unit to now cycle or push water . reseated connetion and checked over all major componets . everything checked good and unit is now running as designed . advsied cx to keep rinse aid in unit at all times . units running as designed .
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS0
Near Laurel, MD 20708
Brian F.
Job Details: 06/02/2023
"Cx states unit won't heat past 350, found saved F8E0 (cooling fan speed too low). Cooling fan motor tested at 70ohm, spec is 105, unit needs new cooling fan.; ordrng 1 W11107275 (fan-blwr)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/02/2023
replaced water valves tested unit works as deisgned
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Fairfax, VA 22030
Simon
Job Details: 06/02/2023
CX complaints front load washer leaks from bottom UNIT checked and runs for 15 min quick wash .NO leak found.SZ
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Salisbury, MD 21804
Michael E.
Job Details: 06/02/2023
"Upon finding out that the unit is not covered under warranty, CX decided to cancel service. No service done today. Job is complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Toano, VA 23168
Lucas R.
Job Details: 06/02/2023
"cx complaint unit not completing cycle, checked unit found f8e1 long fill code, found slow water floe through cold valve, replaced vale, tested, unit working as designed.; ordrng 1 W11165546 (valve lr/vs), used 1 W11165546 (VALVE lr/vs) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WCC31430AB03
Near Bowie, MD 20715
Leon
Job Details: 06/02/2023
cx complaint was unit didnt cut on confirmed issue seen L1 only getting 33 volts and L2 getting 120 v cx would need eleriction to come out and fix issur
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Washington, DC 20009
Sherwood
Job Details: 06/02/2023
cx complaint ice bin cracked. found ice froze together which cause ice to crack bin as ice is dispensing; ordrng 1 W10670844 (ice bin)
We serviced a
KITCHENAID DISHWASHER
Model KUDP01ILBL6
Near Williamsburg, VA 23188
Lucas R.
Job Details: 06/02/2023
"upon arrival advised cx would be unable to advise on parts availabilty, prices etc. cx advised would contact office next week to reschedule."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Chesterfield, VA 23832
John P.
Job Details: 06/02/2023
Found water leaking from reservoir ordering reservoir ; ordrng 1 W11308017 (Reservoir)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Fairfax, VA 22031
Simon
Job Details: 06/02/2023
CX complaints washer not working .UNIT CHECKES .replace lit latch .unit tested .works as designed.SZ
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 06/02/2023
"Replaced ideler and roller for loud squeek noise.. tested unit, no noise. Job complete"
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB04
Near Waldorf, MD 20601
David J.
Job Details: 06/02/2023
"CX complaint unit was just purchased and when they first purchased it, the door would not seal it would open on its own arrive today and inspected unit and could not verify this complaint. Customer had stated that her husband had clean the door gasket yesterday and since then it has been sealing. When I inspected unit I could not find any issues with the ceiling of the door could not find any defects on door gasket Assisted open lever on bottom was working properly. Im not sure what happened but the unit is sealing properly. No work needs to be performed at this time. Unit is working as intended. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Hollywood, MD 20636
David J.
Job Details: 06/02/2023
"CX complaint unit makes noise like a metal when drying. After my previous visit, I had found the blower wheel was defective and would not separate from motor and housing. Arrived today and disassembled unit replaced all parts ordered reinstalled all parts and power unit up tested unit unit is now running smoothly at and no more metal noise Unit is now working as intended. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Great Mills, MD 20634
David J.
Job Details: 06/02/2023
CX complaint right side door does not close on its own as well as leaving light on when doors open. Arrived today and verified complaint remove top of unit and found door spring not to be tightened correctly and had came loose. Tightened both sides of door hinges and made sure switch was working properly unit is now closing properly and lights are coming on as intended. Unit is now working as intended collected $120 for service call job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22032
Simon
Job Details: 06/02/2023
CX complaints water despenser not working .UNIT checkes .REPLACED filter housing .still not despence water ordered dual water valve.SZ; ordrng 1 W10341320 (dual water valve)
We serviced a
KITCHENAID REFRIGERATOR
Model krff507hpsNo
Near Annandale, VA 22003
Simon
Job Details: 06/02/2023
CX complaintes freezer make loud noises .UNIT checkes .install sleeve unit tested no loud NOISES..SZ
We serviced a
JENN-AIR MICROWAVE
Model JMC2427IL03
Near Alexandria, VA 22314
Lloyd B.
Job Details: 06/02/2023
"Cx complained the unit has an error. Inspected the unit and found an inverter error. Shut the power off and back on and the error still was present. Unit needs new mag, appliance manager and inverter; ordrng 1 W11226473 (magnetron) and 1 W11289988 (appliance manager)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Alexandria, VA 22301
Lloyd B.
Job Details: 06/02/2023
"CX complained of a noise. Could not duplicate the noise but the description is of a sealed system noise. Thru advise of a sealed system tech, moved the filter to where its at a 45 degree angle, unplugged the unit and reconnected and the noise should not reappear. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ2
Near Alexandria, VA 22301
Lloyd B.
Job Details: 06/02/2023
"Cx complained the unit did not heat. Installed new harness, spark module and ignitor and tested and it reached 350 degrees, cycled on and off. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22306
Demonte S.
Job Details: 06/02/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Tried to jump Ice Maker with button underneath the Ice Maker. Ice Maker will not Harvest. I then Installed a new Ice Maker. Ice Maker Harvested and Filled. Unit is working as Designed.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Alexandria, VA 22308
Demonte S.
Job Details: 06/02/2023
Installed the Arm & Slide Arm. Tested the unit. Unit is not working as Designed. The Cabinet has a slight Dent by Interlock Switches Holder. This is causing the Inter Lock Holder to move and the front switch is not engaging. Called Whirlpool Techline. Unit is under review. Unit is non repairable at this time. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Laurel, MD 20707
Brian F.
Job Details: 06/02/2023
"Cx states unit making loud noise, entered diagnostic mode, found saved F7E1, cleared errors, ran auto test, completed test with no issues, no saved fault codes after test, tachometer working properly, leveled unit and calibrated, unit is now working properly. Cx renting house for summer, declined to provide email."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Washington, DC 20010
Sherwood
Job Details: 06/02/2023
"cx complaint door not sealing. installed new door, and door is now sealing correctly. repair complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Prince George, VA 23875
Zachery R.
Job Details: 06/02/2023
"had emergency pop up, rescheduled for 6/12/23; schdld next appmnt for 6/12 MON !"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Aldie, VA 20105
Daniel J.
Job Details: 06/02/2023
door not opening easily found ice build up under drawer no leaks from evap old build up removed and steamed drain wiped down inside of freezer
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Chester, VA 23836
Chris B.
Job Details: 06/02/2023
cx comp unit will not wash dishes insp unit conf cx comp found wash arms not turning insp unit unit will need su; ordrng 1 w11087376 (sump)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/02/2023
CX complaint about unit's drain is on door is lock cant get clothes out confirmed pump running all the time went to the bottom nothing caught up no obstructions pump keeps running remove top to remove clothes confirmed pressure hose clear went to control board connector p63-p6-6 resistance on pump 23oh out of range 15 - 17oh according TS issue between control & drain pump CX PIF FOR SVC CALL SYSTEM DOWN COULDNT GIVE CX AN ESTIMATE; ordrng 1 W11387682 (ctrl elec) and 1 W11263349 (drain pump)
We serviced a
KITCHENAID ICE MAKER
Model KUIX305EBL0
Near Millersville, MD 21108
Emmanuel R.
Job Details: 06/02/2023
"Cs unit is not making ice, confirmed complaint. I found the recirc. pump is noisy and the blades are missing.Replaced recirc. pump and tested unit. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Sykesville, MD 21784
Ricardo S.
Job Details: 06/02/2023
replaced parts.. tested ok
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Rockville, MD 20852
Marc M.
Job Details: 06/02/2023
"cx complaint unit can take multiple touches of the ui before 'waking up' and responding, whereafter the unit will respond perfectly. inpsected for error codes in diagnostic entry and found no saved errrors. ran Sw1 Ui response test and all indictaors powered off with no issues. found no recent service bulletins in ServiceMatters that would indicate an update or issue with the present User Interface or its software. with unit seemingly working properly, contacted techline. With unit operating as normal there are no parts or corrections being offered at this time. Did document file for Cx behalf."
We serviced a
IKEA REFRIGERATOR
Model IX7HHEXDSM00
Near Alexandria, VA 22305
Lloyd B.
Job Details: 06/02/2023
"Cx complained the unit did not dispense water. Inspected the unit and found with the filter bypass, the pressure increases. Unit needs new filter head; ordrng 1 w11346623 (filter head)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Lancaster, PA 17601
Justin L.
Job Details: 06/02/2023
Cx complaint unit not going through cycles. Was able to access unit and entered diag to find F5E2. Tested unit and found latch getting voltage but mechanism failed. Replaced with pre-id calibrated and tested unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Prince George, VA 23875
Zachery R.
Job Details: 06/02/2023
"had emergency pop up, rescheduled for 6/12/23; schdld next appmnt for 6/12 MON !"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Woodbine, MD 21797
Ricardo S.
Job Details: 06/02/2023
"Cx complains that the unit make noises, cx wants a new unit, the noise comes from the turn ring, plate and motor cks ok, order part; ordrng 1 W11110134 (ring-turn)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Bel Air, MD 21014
Neil H.
Job Details: 06/02/2023
CX COMPLAINT UNIT MAKING SQEALING NOISE THE SHAFT OF GEARCASE WARPPED AND THE WASPLATE THE SAME ACTUATOR STICKING AT POINTS AND CAUSING RANDOM RUBBING NOISE. 851.43 120 COLLECTED CX WILL THINK ABOUT REPLACING UNIT OR FIXING; ordrng 1 W11449840 (Gearcase Assembly) and 1 W10815026 (actuator) and 1 W10834917 (washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Reading, PA 19609
Cody H.
Job Details: 06/02/2023
"CX complains unit is not dispensing ice. Unit ice bin is full on arrival, icemaker is producing ice but will not dispense. Unit auger yoke is spinning on motor. Unit will need auger motor and yoke replaced. Ordering yoke, motor and washer for return visit. Office to schedule when all parts are approved and arrive. CX EMAIL CONFIRMED.; ordrng 1 63052A001 (yoke) and 1 W10884561 (motor) and 1 W10465946 (washer) and 1 W10309864 (divider)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC
Near Odenton, MD 21113
Israel R.
Job Details: 06/02/2023
"cx complained unit was making a loud noise while washing. after putting the unit in a quick wash mode, noticed that basket was shaking. ordering suspension for the unit.; ordrng 1 W1139671 (Suspension)"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Odenton, MD 21113
Israel R.
Job Details: 06/02/2023
" Josh ... cx complained light in the microwave wasnt coming. pulled oven out the wall and discoverd that we needed a new lightbulb for microwave. tried to collect payment from builder,card wouldnt go through. took number from paying party. willl call monday to the ofice, part not in stock. will rescheduehen part comes in; ordrng 1 W10886919 (lmp-basles 21.50)"
We serviced a
WHIRLPOOL DISPOSERS
Model WG1202XH1
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/02/2023
"CX complaint dispeser very noisy when it runs, something is stuck in there.Tested unit, confirmed noise, found piece of metal chain link stuck in between grinder and chamber. Renoved obstruction, the unit worked as designed. Collected $120"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Bethesda, MD 20816
Roberto I.
Job Details: 06/02/2023
"Cx complaint lights not turning on when the left door is open.Inspectred unit, found left hing extension arm loose not activating the light switch. Tightened the screw, the unit worked as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details: 06/02/2023
installed rc right door gasket. Heated gasket adjusted gasket. door working properly. Only used one gasket sent the other one back.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Ocean City, MD 21842
Michael E.
Job Details: 06/02/2023
Replaced evap fan motor and diffuser as per rpevious diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Herndon, VA 20170
Christian C.
Job Details: 06/02/2023
Cx complaint unit is not working. Inspected unit after plugging in unit drain pump kicks on. Found connection to drain pump defective. Drain pump reading 20ohms. Unable to get into diagnostics. Quoted cx and they will try to call whirlpool for coverage. Cx paid for service call.
We serviced a
KITCHENAID DISHWASHER
Model KUDS25SHAL1
Near Odenton, MD 21113
Emmanuel R.
Job Details: 06/02/2023
"Cs dispenser not working confirmed complaint. I found dispenser has broke the door tab, part# wpw10616003 Customer paid in full. Please order and set appt. Customer is a olderly man, knock on door really hard,and phone cant take VM. So call multiple times.; ordrng 1 WPW10616003 (dispenser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Odenton, MD 21113
Emmanuel R.
Job Details: 06/02/2023
"Cs middle rack not adjsuting and its hitting dishes, confirmed complaint.Found the right side adjuster wasnt secured.Secured adjuster and tested unit.Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Waynesboro, PA 17268
Bernard M.
Job Details: 06/02/2023
"Replace control per previous tech, recalibrated abd ran test cycle, unit completed test without issues. Unit checks good"
We serviced a
MAYTAG DRYER
Model medb755dw
Near Rockville, MD 20850
Julian H.
Job Details: 06/02/2023
CX complaint about unit taking longer times to dry inspected unit on test mode no errors confirmed 210vac this is a elevator building confirmed unit heating disconnect duct a little on the back to be able to meter temp got 157*F unit running within normal specs CX will need to clean duct from wall for best performance CX PIF THRU APP
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Rockville, MD 20850
Julian H.
Job Details: 06/02/2023
CX complaint about unit not getting water inspected & found error F7E2 motor failure confirmed issue on auto motor getting 120vac from control but not working need extra time new kitchen everything is customized unit removable but need time to be careful need part SYSTEM DOWN CANT SEE PART AVAILABILITY; ordrng 1 W11243648 (sump/motor asm)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Chantilly, VA 20152
Jason A.
Job Details: 06/02/2023
"CX complaint DW fills up with water when not in use. Water overflows & unit beeps. Confirmed issue. Tub full of water & pan is wet. See SDpics. DW & hot waterto faucet is using 1 shutoff. Possible water pressure cause of leak. Fill valve was replaced 3/2823 & has not been an issue until a few weeks ag0. Replaced valve, float sw & flowmeter. Test wash 2X before psuhing unit back in cabinet. NO LEAKS > JJCall CX to schedule & change primary contact to: CX not avail unitl after July 18. Jay 571-296-8617; ordrng 1 W11410070 (ACU)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model IX7DDEXDSM01
Near Beltsville, MD 20705
Brian F.
Job Details: 06/02/2023
"Cx states low cool in both compartments. Measured 57* in RC and 18* in FC. Thermistors tested good, evap fan and damper good, bi metal was open even when covered in ice. Cleared evap, ordering evap motor harness.; ordrng 1 WPW10514110 (motor evaporator)"
We serviced a
WHIRLPOOL OVEN
Model WFE975H0HV0
Near Waldorf, MD 20601
Shane B.
Job Details: 06/01/2023
cx complaint is the unit taking a long time to heat and then not maintaining temp. cx said they replaced control board themselves but it made no differance. i found no saved codes. temp sensor is reading correct for room temp. i inspected the bake element. there are no breaks but it is warpped. started a cycle and element did not heat. inspected rear of unit and found bake element reading OL. replaced with preIDed part and tested. unit is workign as designed. cx paid in full for repair.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Richmond, VA 23236
Joseph D.
Job Details: 06/01/2023
This was scheduled outside of my available work hours (930 to 5 on Thursdays).office has been made aware of this in multiple formats. Rescheduled for next available appointment ; ordrng 1 Wp3392519 (Thermal fuse used from job 684369)
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/01/2023
replaced motor & working fine now left old part w CX
We serviced a
AMANA DRYER
Model NED4655EW1
Near Richmond, VA 23227
Chris B.
Job Details: 06/01/2023
cx comp unit will not start insp uni9t conf cx comp found open therm fuse and door switch not catching door replaced door switch and tco tested unit wroking as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHB
Near Hyattsville, MD 20785
Samuel R.
Job Details: 06/01/2023
replaced parts and while testing unit found unit to be leaking.found unit to be leaking between the sump drain pump.unit will need sump and drain assembly.W11226878.W11611440; ordrng 1 W11611440 (drain pump) and 1 W11226878 (sump)
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Rockville, MD 20850
Roberto I.
Job Details: 06/01/2023
"Cx complaint noise during spin, not spinning properly.Ran test mode, found F7E5 error. Ran a test cycle, the unit agitate ok, gearcase was very noisy during spin. Quoted repair $759.26 with $250 labor for gearcase W11454372, cam W10721967 and shifter W10913953 replacement. Cx declined. Collected $120; ordrng 1 W11454372 (gearcase) and 1 W10721967 (cam) and 1 W10913953 (shifter)"
We serviced a
WHIRLPOOL FREEZER
Model wrs588fihz04
Near Finksburg, MD 21048
Brian R.
Job Details: 06/01/2023
came out to replace control. pulled unit and water line bleew. unit has copper line to it and was bent a few times and this time pulling unit was enough to crack line. was able to shut water off and clean all water up. replaced control and reset unit and temps again. unit was off so couldnt check temps or anything but lights and fans and compressor came on and unit was running. advised cx to replace water line with breaded hose and give unit the next 24-48 hours for temps to comp temps. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Rockville, MD 20852
Roberto I.
Job Details: 06/01/2023
"CX complaint Rc too warm.Found Rc section at 62F and frost build up on evap and cover. Ran Rc forced defrost, it didn't work. Heater 112ohm from control board (P2-5 to P1-2). No power sent to heater during forced defrost. Ordering main control board W11533213. Collected $342.34, balance $125. Cx will defrost the unit in order to avoid 2 counts charge.; ordrng 1 W11533213 (main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Frederick, MD 21701
Bernard M.
Job Details: 06/01/2023
Replaced bin and sealed around icemaker assembly. Unit checks good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Baltimore, MD 21209
Shane M.
Job Details: 06/01/2023
cx complaint the ice built up. found condensation in FZ. removed all ice in unit. couldnt duplicate leak issue cx was talking abovut from icemaker. advised cx to capture picture of where water leaks coming fromm.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Frederick, MD 21701
Ricardo S.
Job Details: 06/01/2023
cx has an extended home warranty
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Pikesville, MD 21208
Brian R.
Job Details: 06/01/2023
cx complaint is they moved in a bit under a year ago when builder was done rebuilding and they noticed issues as time went. oven wont heat or hold temps right front burner high or low flames as well as right front outter trim door piece is coming off and trim pieces are lose. units a bit over a year old. went over unit with them and tested and checked. ignitor does not glow or get hot. outter shell of door is not sticky anymore and pieces are coming off. at time only had 120 on one side of ignitor. was able to adjust flame on right front burner. will also need outter door shell. at times when pressing buttons half the number show or screen flasher. shes very upset about this and a new unit. she said she will be calling whirlpool as well as getting warrenties on things now. service paid.; ordrng 1 W11176456 (Outter Door 256.65) and 1 W11176454 (Ignitor 76.40) and 1 W11126814 (Control 334.54) and 1 W11178521 (Name Plate)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Virginia Beach, VA 23451
Carl A.
Job Details: 06/01/2023
"cx complaint of unit not turning on,checked unit to find power coming to unit and board ,found connector on board not seated reseated connector tested unti works as deisgned"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Chester, VA 23831
John P.
Job Details: 06/01/2023
Found strike not engaging latch replaced strike tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, DE 19947
Michael E.
Job Details: 06/01/2023
Replaced pump and motor as per previous diagnosis. Tested unit and it is no9w working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Richmond, VA 23237
John P.
Job Details: 06/01/2023
"CX complaint unit making horrible noise and not working checked unit found cam no longer engaging, replaced cam calibrated tested working as designed.; ordrng 1 W10721967 (Cam JP/VS), used 1 W10721967 (CAM JP/VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWC400XW2
Near Washington, DC 20017
Brian F.
Job Details: 06/01/2023
"Cx states lid not locking consistently, inspected, found damaged door strike, ordering new door strike.; ordrng 1 WPW10240513 (door strike)"
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Clifton, VA 20124
Robert W.
Job Details: 06/01/2023
"Cx Complaint is the unit has error F3E1, Rediag unit and found the trap has build up of stuff in it cleaned and then replaced pressure switch tested unit and unit is now working properly will complete a drain and spin and also will start a normal wash load with no error."
We serviced a
WHIRLPOOL MICROWAVE
Model MMV5207BAS
Near Virginia Beach, VA 23464
Branden R.
Job Details: 06/01/2023
"cx did not come to door , tryed reaching out no one picked up . cx pulled into drive way at 10 on the spot . once into home was advised by cx WP should be helping out with unit . advised cx unit is no longer under warrenty and i dont see any type of auth # from wp . took MS pic and advised service of 120 will be due not including parts or labor . cx refused service at this time ."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS02
Near Alexandria, VA 22314
Demonte S.
Job Details: 06/01/2023
J.J. only per the cx. Called the office to notify the office. ; saved tckt
We serviced a
WHIRLPOOL DRYER
Model MED7230HW0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 06/01/2023
"Cx complained the unit did not heat. Inspected the unit and found that it received a proper 240vac but the element is testing broken. Unit needs new element. Installed new element and tested and it now heats. Job complete; ordrng 1 WP3387747 (element), used 1 WP3387747 (element) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 06/01/2023
CX Concern the unit not spinning clothes out on normal cycle, but other cycles it does spin the clothes out .. Found f0e0 error in diag , ran daig and/ hign speed spin. both completed with no issues or abnormal sounds .. nothing under unit seems to be failing or damaged .. contacted wpl techline and informed them on issue.. recommened me to recalibrated unit and have cx use it, if problem presists they recommened to change main control, possible logic issue in board."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Staunton, VA 24401
Eric F.
Job Details: 06/01/2023
"Plugged in unit to test, unit currently cooling properly. Advised cx to let unit run over night and if it's cooling properly in the morning to put unit back out on sales floor."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Owings Mills, MD 21117
Brian R.
Job Details: 06/01/2023
called cx to reschedule due to a personal issue and we will call back with time frame.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Columbia, PA 17512
Justin L.
Job Details: 06/01/2023
Cx concern of door closure issues. Found cx was attempting to close door with rack still out and rack was catching dispenser. Instructed cx how to properly close door. Tested unit and unit operates as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fort Washington, MD 20744
Shane B.
Job Details: 06/01/2023
cx complaint is the unit not cleaning. i checked for codes and found F4E3 wash motor not running. cleared code and ran service cycle. wash motor did not run. i found no damage to harness. control is sending 118vac to wash motor. replaced sump with preIDed part and tested again. unit is now working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/01/2023
"Replaced bulb and control, tested unit. Job completed"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Mechanicsville, VA 23116
Chris B.
Job Details: 06/01/2023
cx comp unit will not start insp unit conf cx comp found wire not seated on thermal fuse seated wire tested unit wroking as desighned
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ1
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/01/2023
"lh mount and nut for third rack track failed, will cause leak.. needs mount and nut; ordrng 1 W11551395 (mount) and 2 W11545286 (nut)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Clarksville, DE 19970
Frederick R.
Job Details: 06/01/2023
CX complaint is MW not venting good enough. Inspected/tested and could not verify complaint. Unit is working normal and properly. Suggested to CX that she have external venting installed to help with steam coming out of vent if it is an issue. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/01/2023
"CX Concern the units lid not locking, found strike failed. replaced strike and tested unit.. Job complete; ordrng 1 W11457841 (strike bt/vs), used 1 W11457841 (STRIKE) from stock"