Service History 290 - VIA Appliance

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ7

Near Hanover, Maryland 21076

Alexander D.

Job Details: 08/18/2023

"replaced transformer, magnetron, capacitor and diode. found wire coming out of noise filter wasnt actually burnt, just had some of the foam from on top of the capacitor bracket melted on it. ran unit for 3min to test, no smoke or smells and unit is heating. unit is now working properly"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Hyattsville, Maryland 20783

Shawn D.

Job Details: 08/18/2023

"opened system and was full of r600. replaced the compressor inverter,control,stub on compresor then uv drier vacumed system down and filed to recomended and started cooling. unit is good to go; ordrng 1 W10913906 (coupler SD V/S) and 1 w10143759 (uv drier SD V/S), used 1 w10913906 (coupler SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950Hw0

Near Manassas, Virginia 20110

Richard B.

Job Details: 08/18/2023

"CX complant , Two or three cycles to dry clothes. Found unit is heating but vent is restricted. Needs to have vent cleaned , Vent test , Card stayed on hanger three of three times. RB"

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS05

Near Gainesville, Virginia 20155

Daniel J.

Job Details: 08/18/2023

oven tripping breaker on arrival customer showed me junction box for oven and power supply signs of arcing on panel removed cover wires making contact replaced two wire nuts and taped up tested staying on not tripping the breaker and tested and confirmed heating paid serivce call fee by cc

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXBL7

Near Rockville, Maryland 20854

Julian H.

Job Details: 08/18/2023

CX complaint about unit leaking when running put unit on test mode no errors let auto test & CX has a lot of suds forming inside using powder suds displacing water causing leak advised to change detergent presentation use affresh & white vinegar baths CX PIF

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Crozet, Virginia 22932

Danny R.

Job Details: 08/18/2023

unit from cx statemant unit was having defrost issues when i got it runningh again compressor failed cx is not here they will pay 120 on next visit; ordrng 1 W11370574 (compressor) and 1 sealedsystem (2 call count sealed system)

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Annandale, Virginia 22003

Jason A.

Job Details: 08/18/2023

CX complaint DRYER not heating but drum spins. Found HTR element measures open. Good voltages at terminal block. Measured inspected all heating components. Replaced element & test unit heats > JJ

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 08/18/2023

Reseated door and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Richmond, Virginia 23235

Chris B.

Job Details: 08/18/2023

cx comp unit will shake insp unit found all 4 suspention cups not locked in replaced and turned all susepntion cups tested unit on high spin found unit to litteraly walk across room found stripped hub unit will need hub and suspention to complete repair cx stated she will be replacing unit

We serviced a

WHIRLPOOL FREEZER

Model MFI2570FEZ07

Near Charlottesville, Virginia 22903

Eric F.

Job Details: 08/18/2023

"Installed LED light, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 08/18/2023

Units icemaker thermistor is out of range. Ordering icemaker.; ordrng 1 W11658802 (Icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, Maryland 21701

Ricardo S.

Job Details: 08/18/2023

"Replaced heater assy, unit tested and defrsot works fine"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Walkersville, Maryland 21793

Ricardo S.

Job Details: 08/18/2023

"Replaced parts, unit tested on test mode, washer sound normal"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near York, Pennsylvania 17403

Sal R.

Job Details: 08/18/2023

"Per the previouse tech, i was able to access and replace both parts. I advised CX to replace his water filter due to water flow concerns. CX paid in full as of 8/16/23"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Virginia Beach, Virginia 23453

Carl A.

Job Details: 08/18/2023

replaced all parts tested unit works as designed

We serviced a

KITCHENAID OVEN

Model KODE500ESS01

Near Freeland, Maryland 21053

Brian R.

Job Details: 08/18/2023

came out to replace harness and she said unit died and nothing working and ovens wont run or heat as they should. found more then the 1 code listed. tested and checked unit again as harness will not fix issue. found codes F9E0 Product not wired correctly F6E1Over temperature main/upper oven F1E1 Internal Oven AM Error F1E0 Oven user interface failure. unit has a electrical issue and now more of unit is affected. went over and advised now we will replace concole and cotrolls at same time as well as get a element for return and replace everything at once when tearing unit down to replace harness. some parts are reodered for electric issue. cx only used lower oven and unit shut down or powered off at times. office will schedule. ; ordrng 1 W11086141 (Console 423.58) and 1 W11179310 (Control) and 1 W10801665 (Control) and 1 W10804429 (Broil Element 89.75)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Alexandria, Virginia 22307

Leon

Job Details: 08/18/2023

cx complaint ice maker wont come out. confirmed issue found ice covering magnet and cx was pulling the door out too fast. replaced magnet and instructed cx on opening freezer door from the middle of the rail firm and slowly. unit is good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annapolis, Maryland 21409

Israel R.

Job Details: 08/18/2023

Service Pointer. Customer complaint light are fliquering and the unit stopped making ice after we left. I ran test 56 no error codes. Tested 58 warmer than harvest temp. Ran test 57 and is Harvesting. Ran fill test is not filling. The heater is not turning on and is not getting power. I pulled ceiling cover and found i left the heater unpplugged. Reseated and ran test 19 after that ran tes 45 and completed the test. Lights are flickering and the will need new FC light per serivec pointer. Pointer to cover for part and labor. ORdering led module 5 at tribles.; ordrng 1 W11601310 (LEd module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Carlisle, Pennsylvania 17015

Andrew S.

Job Details: 08/18/2023

Per previous diag I was able to access and replace the FC door. I then verified that the gasket is sealing properly against the cabinet. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Ashburn, Virginia 20148

Ken M.

Job Details: 08/18/2023

"Customer complaint is that the unit is not heating properly, seems too cold. Oven tested on bake at 350 and the sensor swing is more than 60 degrees. Sensor replaced. Power restored and assisted customer with connecting unit to home wifi to address software issues. Could not connect to customer's home wifi. Customer referred to home connectivity support."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Fredericksburg, Virginia 22408

Tanner B.

Job Details: 08/18/2023

"replaced auger motor and coupler, aguer in bin failed.. needs ice bin; ordrng 1 WPW10558423 (ice bin)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG00

Near Annandale, Virginia 22003

Jason A.

Job Details: 08/18/2023

CX complaint FRIDGE not freezing items in FC. Replaced compressor & install UV dryer & coupler. Pressure check with NITROGEN 140psi for 20 minutes & no change in reading. See SDpics. Run vac & filled with 4.25 OZ R134a. Good running & equalise pressures. Good amp draw. Checked evap good frost pattern. Checked servicebench. Costco unit. Called office to refund SC > JJ

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near New Cumberland, Pennsylvania 17070

Bernard M.

Job Details: 08/18/2023

"Replaced both parts, per previous tech, ran normal dry cycle and unit heated. Unit checks good"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Lancaster, Pennsylvania 17602

Fred G.

Job Details: 08/18/2023

cx complaint they were using right front burner when they noticed a chemical oder from unit. inspected unit and found unit had a thermal event at terminal block. unit needs main harness. I qouted cx for repair and cx declined. charged cx only for sevice call $120 check

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Bowie, Maryland 20721

Shane B.

Job Details: 08/18/2023

"cx complaint is the unit displaying F8E4. when i arrived that code was displayed. found water in the drip pan. emptied pan and checked for codes. found F9E2, F8E4. cleared code, ran service cycle. unit completed the cycle with no leaks. door gasket looks fine. unit was leaning slightly to the right, leveled feet. i started a quick wash cycle. i let it fill, wash and drain but nothing leaked. advised cx to use unit like normal and call us back if issue returns. currently working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 08/18/2023

"replaced evap fan, tested, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KUDS03FTSS3

Near Silver Spring, Maryland 20902

Brian F.

Job Details: 08/18/2023

"Cx states unit not draining, tested and confirmed, drain pump receiving 120VAC at connector but not activating. Ran service test cycle, during test water began leaking from sump. Quoted cx for sump assembly and drain pump, cx declined repairs."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Taneytown, Maryland 21787

Brian R.

Job Details: 08/18/2023

replacd parts ordered and tested unit. unit now runs as it should and starts. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Upper Marlboro, Maryland 20774

Shane B.

Job Details: 08/18/2023

"cx complaint is the unit not completing cycles. cx said installer started a cycle, it got to wash but didnt get to done. she cancelled and tried running and load and the same thing happened. i checked for codes and found F8E1. cleared code and ran each valve. found no flow form cold valve. ran service cycle and calibration cycle. unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW0

Near Silver Spring, Maryland 20901

Brian F.

Job Details: 08/18/2023

"Cx states unit won't start cycle, tested and confirmed. Can hear motor spinning freely when trying to spin or agitate, found drive pulley had fallen off gearcase shaft. Reinstalled drive pulley, ran auto test cycle, completed with no errors, ran manual spin and agitate tests, unit is now working properly. Quoted cx for replacement shield, cx declined."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manassas, Virginia 20110

Richard B.

Job Details: 08/18/2023

"CX complant. Wall has frost. Inspected unit and found evap iced over , Thawed out evap with steamer , Replaced harness and turned defrost on to every 8 hours in step 7 . Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWB850YW0

Near Upper Marlboro, Maryland 20774

Shane B.

Job Details: 08/18/2023

cx complaint is the unit not completing cycles and making a grinding noise. checked for codes and found F70 overload. cleared code and ran service cycle. unit is very loud during spin. unit has a bad bearing. quoted cx for repair but they declined to fix unit due to cost. servie call paid within 30 days.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near New Cumberland, Pennsylvania 17070

Bernard M.

Job Details: 08/18/2023

"Cx complaint broil doesn't stay on after ignition. Turned unit on broil and it ignited but after 2 min, the broil tube would lose the flame and igniter would shut off. Ignited again and only half the tube would have flames.The regulator has restrictionnd not producing enough gas to keep tube lit. Ordering parts, once available, contact cx to reschedule; ordrng 1 W11449506 (regulator) and 1 WP8054078 (broil tube)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Damascus, Maryland 20872

Ricardo S.

Job Details: 08/18/2023

"Cx complains that the unit microwave makes a clicking noise and run for 5 second, inspected unit, the interlock holder switch on top is loose, so the switch wont make a good contact.. holder switch back in the correct place, unit tested with cx and microwave works fine"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Virginia Beach, Virginia 23453

Carl A.

Job Details: 08/18/2023

replaced all parts tested unit works as designed

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Virginia Beach, Virginia 23464

Carl A.

Job Details: 08/18/2023

replace all parts tested unit works as deisgned

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CW6

Near Hampton, Virginia 23661

Carl A.

Job Details: 08/18/2023

"cx complaint of unit arching,checked unit to find arching coming from cap and diode,called saftey spoke with Micheal , was advise that they were not going to repair it,advise cx on cost of unit but whish not to have a EST at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Carlisle, Pennsylvania 17015

Andrew S.

Job Details: 08/18/2023

Cx complaint is that the unit is making a constant noise and the door does not close correctly. Upon arrival I found that the unit temps are normal (6 and 40). the evap fan is functioning as intended. I found that the compressor is causing the noise. It is not outside of normal noise volume. I also found that the door is not closing due to the front of the unit being low. i was able to adjust the feet up and found that that fixed the issue. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model Wrx735sdhz03

Near Dallastown, Pennsylvania 17313

Sal R.

Job Details: 08/18/2023

"CX complaint was that the unit was leaking form behind the filter heaf. I found that the head was indead leaking. I was able to access and repalce the filter head and unit test good. I collected $350.40 for service , part, shipping, taxes, and labor charges via credit card. UNit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near York, Pennsylvania 17402

Sal R.

Job Details: 08/18/2023

"CX complai t is that the unit is ffreezing tover on the evap. I was able to take reistaise readings of the ther misotr connected to the curitet and isolated from the curicet and found a reisstance reading with a 2000KO diffrence . I called WP tesch Line and TL had me check several differant conncetions at the control. TL is sending unit fro product review. Please see SR#,. No repair to be made at this time , Unit is deemed no repairable."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Hagerstown, Maryland 21740

Ricky E.

Job Details: 08/18/2023

"installed parts, unit cks ok.."

We serviced a

MAYTAG DRYER

Model MEDE301YW0

Near Washington, District of Columbia 20016

Dustin F.

Job Details: 08/18/2023

"CX complaint: unit wont work.Inspected unit, confirmed CX complaint found thermal fuse blown, reading open. confirmed control is good. replaced thermal fuse via pre id and cx paid in full. tested unit, unit working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Goldsboro, Pennsylvania 17319

Bernard M.

Job Details: 08/18/2023

"Cx complaint ice doesn't dispense. Attempted to dispense and the motor would run but only 2-3 cubes would come out. Inspected and found the auger coupling under the bin no longer locks on to the coupling attached to motor. The couplings rub after rotating once. Ordering bin and motor coupling, once available contact cx to reschedule; ordrng 1 W11244434 (ice bin) and 1 WP2220458 (auger coupling)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5PVEXWS13

Near Alexandria, Virginia 22307

Leon

Job Details: 08/18/2023

cx complaint water not dispensing. confirmed issue took out water filter and water dispensed normally. noticed water was streaming from filter connection. went to replace filter but could not find water shut off. cx will need maintenance to locate water valves before we can move forward. cx will try another filter to see if it makes a difference. cx will contact us when ready to move forward

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Alexandria, Virginia 22309

Christian C.

Job Details: 08/18/2023

Installed upper spray arm and retainer. Tested unit no issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 08/18/2023

"Cx complains that the filter hsouing door wont close, inspected unit, the spring is loose, filter housing cks ok, spring back in place, unit tested ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Rockville, Maryland 20850

Julian H.

Job Details: 08/18/2023

CX complaint about unit acumulating water under deli drawer found pan bowing also drain tube clogged CX also complaint with water pressure to low found an issue with filter housing CX OWES $120 LABOR; ordrng 1 W11457241 (drip pan kit) and 1 W11194438 (housing)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Staunton, Virginia 24401

Danny R.

Job Details: 08/18/2023

installed parrts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Mercersburg, Pennsylvania 17236

Drew B.

Job Details: 08/18/2023

cx complaint that unit led is not operating tested door switch.. found faulty led module awill need replaced. replaced with fc led and now fully lit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Bumpass, Virginia 23024

Thomas B.

Job Details: 08/18/2023

Cx complaint unit is not working properly inspected unit removed and replaced the door gasket and raised the front legs. Unit Now Functions Normally

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hyattsville, Maryland 20785

Sherwood

Job Details: 08/18/2023

cx complaint not spin or draining. arrived today and could not duplicate any of the issues they said was happening. checked error codes not were found before service diag. ran a service diad. still no error code. put clothes in unit filled washed and drain. i also checked cap and it read 44.8. advised cx from the test eveything was working correctly. called office to get doc.

We serviced a

WHIRLPOOL DRYER

Model WED95HEDW0

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 08/18/2023

"CX complaint noise and vibration during cycle.Ran a cycle, confirmed vibration from blower. Removed front, found a heavy lint build up on blower wheel. Removed lint, the unit worked ok. Collected $120 with check"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Germantown, Maryland 20874

Julian H.

Job Details: 08/18/2023

CX complaint about unit after installation showing error F8E4 overflow condition within 10 min on cycle found a really bad installation unit shifting over rh side water deflected & going to pan fixed level unit within 30 days tested & working properly

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Gates, North Carolina 27937

Austin D.

Job Details: 08/18/2023

cx complaint the unit is not turning on the surface light. tried the bulb first and no luck. replaced the control and tested operaton. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Kearneysville, West Virginia 25430

Ezra M.

Job Details: 08/18/2023

"f0e2, f8e1, f4e1, f5e4, f5e2 - cleared errors, ran diag cyce, completed normally. no errors, all componants working properly. checked unit, found wire harness to heater loose, not making consistant contact. removed, and reinstalled, verified secure. also discussed detergent use and cleaning with cust to address oversuds error."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 08/18/2023

"Cx complains that the unit not working at all, inspected unit and is not cooling,,, the compressor makes a humming noise, start device cks ok. recieves 120vac. faulty compressor, order compressor kit drier. lock ring; ordrng 1 w11574734 (compressor) and 1 w11504431 (coupler) and 1 w11504415 (coupler) and 1 W11109499 (drier-tube) and 1 w11504445 (coupler) and 1 w11506635 (valve) and 1 2countsjob (2 counts job)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near East York, Pennsylvania 17402

Sal R.

Job Details: 08/18/2023

"Per the previouse tech, i was able to access and replace all parts. Unit test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Baltimore, Maryland 21216

Emmanuel R.

Job Details: 08/18/2023

"Cs unit is not getting water, confirmed complaint. I found error code f1e2 control software issue. Tested unit and notice the water valve is humming but no water in enetering , replaced water valve but issue persist. Ordering control board.; ordrng 1 W11305297 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Hampton, Virginia 23664

Carl A.

Job Details: 08/18/2023

"cx complaint of unit not making ice and frost in freezer, checked unit to find the rails not retracking full causeing warm air to migrate in freezer to slow production of ice ,called techline spoke with Rob was advise to order rails to keep the problem from happing again; ordrng 2 W11265130 (Drawer Slide Rail)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Bethesda, Maryland 20816

Roberto I.

Job Details: 08/18/2023

"Cx complaint water dispenser randomly stops working, and then works again.Tested dispenser several times, I was able to replicate the issue only once and I didn't hear the water valves turning on, and then the dispenser worked again, and I was unable to replicate the issue again. Ordering dispenser paddle W10433548, UI W11655738 and control board W11035836.; ordrng 1 W10433548 (water dispenser paddle) and 1 W11655738 (UI) and 1 W11035836 (control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Bowie, Maryland 20716

Shane B.

Job Details: 08/18/2023

"cx complait is the pantry drawer handle being loose, the door open light constantly being on and fridge doors not being straight. confirmed all complaints and found the left roller and foot are bent/twisted. i removed pantry bins and reinstalled them. door ajar light went off after right bin was put back in. adjusted pantry drawer fronts so they are straight. tightened door handle. tried adjusting the left RC door but it still leans toward the other door at the top. hinges have no adjustment to them. ordering left RC door, top and bottom hinge and left roller assembly. cx will call when door is delivered.; ordrng 1 W11518697 (left RC door) and 1 W10691674 (hinge-door) and 1 W11027247 (hinge-door) and 1 WPW10515763 (roller)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLO36FTX02

Near Lancaster, Pennsylvania 17601

Fred G.

Job Details: 08/18/2023

cx complaint unit was leaking water on the right bottom corner. inspected unit and found drain tube was clogged in the FC. i was able to steam out drain and found unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near East Petersburg, Pennsylvania 17520

Fred G.

Job Details: 08/18/2023

i was able to access unit and replace the out door. unit now checks good.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Columbia, Pennsylvania 17512

Fred G.

Job Details: 08/18/2023

cx complaint unit is putting off a burning smell from last repair. inspected unit and entered daig and found 0 saved codes. ran auto test and found unit is working as design. no issue were found no abnormal smells were presant. unit checks good.

We serviced a

MAYTAG WASHER

Model Mhw5630hw3

Near Sinking Spring, Pennsylvania 19608

Cody H.

Job Details: 08/18/2023

Was able to access unit and replace parts per previous visit. Tested unit through test 12 and unit works as designed. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ03

Near York, Pennsylvania 17406

Bernard M.

Job Details: 08/18/2023

"Cx complaint the icemaker doesn't make ice. jumped icemaker at T&H, and the bail arm raised but no water came in. Jumped for water and got no actvation from inlet valve. Removed fill tube and found it clogged with ice. Water dispenses from unit. Replaced valve using pre-id parts and cleaned fill tube, jumped icemaker and it harvested and called for water. Unit checks good"

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near New Carrollton, Maryland 20784

Sherwood

Job Details: 08/18/2023

cx complaint range not bake evenly. arrived and tested unit pre heated to 350 good both bake and boil was cycling correctly. tested temp sensor that was in range. when cx see bake element cut off after temps are satisfied she thinks its cutting off. so i explained how the range works and it made sense to her. i did installed control. but repair complete uniut is working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Fort Defiance, Virginia 24437

Danny R.

Job Details: 08/18/2023

unit has 2 issues the door gasket is leking moisture will need gasket also led in fresh side is dimm and flashing ordering gasket and light; ordrng 1 W11527432 (led light assy) and 1 W10830274 (gasket door)

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Solomons, Maryland 20629

Davonte

Job Details: 08/18/2023

cx complained unit display wouldnt work on unit. after inspecting unit. all display worked on console. ran diag test got error f4e1 and f5e2. when running diag wash cycle unit completed cycle as should. unit will need control and door latch; ordrng 1 W11322901 (control) and 1 W11565030 (door latch)

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CS-3

Near Hampton, Virginia 23666

Orbie

Job Details: 08/18/2023

"cx complaint unit popped and stopped heating. unit very greasy and saw some rust inside cabinet, called techline to document. spoke with Brandon. Unit deemed unrepairable as per techline. advised cx to contact their warranty company."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Windsor, Pennsylvania 17366

Sal R.

Job Details: 08/18/2023

"CX complai t is that the unit is not cooling at all . I found that the compressor has failed and will not start. Per Technical Service Pointer. I am orderig 1 compressor , drier filter and all couplings. Parts and labor charges are covered under WP limited warraty. I collected $120.00 for service charges via credit card. I called Parts ordering and set a return date for 8/24; ordrng 1 W11574734 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11109499 (drier filter) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 2callcount (2 call count)"

We serviced a

WHIRLPOOL WASHER

Model GHW9150PW4

Near Wyomissing, Pennsylvania 19610

Cody H.

Job Details: 08/18/2023

"CX complains unit stopped mid cycle with cloths locked inside. CX not home, had neighbor let tech into home. Spoke to CX to ensure this was acceptible. Found unit to be locked with clothing inside and unplugged when plugged in unit would keep draining and not unlock. Was able to remove top panel and manually unlock door, reset unit and unit began working again. Ran unit through cycle with load, unit finished cycle with no issues, no further work needed. CX EMAIL CONFIRMED."

We serviced a

KITCHENAID OVEN

Model KFGG504KPS1

Near Red Lion, Pennsylvania 17356

Sal R.

Job Details: 08/18/2023

CX complaint was that the unit was not keeping temps. I found that the temp sensor was ohming out at .89 KOHMS. I replaced the temp sensor and unit test good wioth an average temps of 352.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 08/18/2023

"Cx complains that the dryer takes long time to dry, inspected unit, no error codes found, heater and fuses cks ok, air flow problem.. the vento go to the roof. dryer cks ok.."

We serviced a

MAYTAG WASHER

Model MHW7100DC

Near Frederick, Maryland 21703

Ricardo S.

Job Details: 08/18/2023

"Cx complain about an error code f9e1 long drain, inspected unt.. the drain makes a humming noise, found a pc of metal tuck on drain pump.. unit teted with cx and waher work fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBBL02

Near Hagerstown, Maryland 21742

Ricky E.

Job Details: 08/18/2023

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL FREEZER

Model wrs325sdhw08

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 08/18/2023

"Replaced parts and resumed power. Compressor and fans started immediately. Ran forced defrost, the heater turned on."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Shrewsbury, Pennsylvania 17361

Sal R.

Job Details: 08/18/2023

CX complai t is that the unit is not dispensing FS. I found that the unit will need 1 dispenser housing(W11524105). I am also ordeirng 1 hot side valve(W11316255). I have set a return date for 8/23; ordrng 1 W11524105 (dispenser housing) and 1 W11316255 (hot valve)

We serviced a

AMANA DRYER

Model NED5800HW1

Near Palmyra, Virginia 22963

Eric F.

Job Details: 08/18/2023

"Confirmed cx complaint unit vibration after about 15 minutes of run time. Found blower vibrating at motor shaft. Ordering motor, will use blower on return.; ordrng 1 W11364931 (motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Ashburn, Virginia 20147

Ken M.

Job Details: 08/18/2023

Valve replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 08/18/2023

"Cx complains that the unit not working at all, isnpected unti and found abad element and open thermal fuse, replaced element from v/s, also i replaced the thermal fuse,, unit tested and dryer works fine; ordrng 1 279838 (element,heater), used 1 279838 (ELEMENT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Washington, District of Columbia 20003

Samuel R.

Job Details: 08/18/2023

cx complaint unit has frosted in frodge section.inspected unit and coudl comnfirm cx complaint.found drain pan to be badly bowed.need new drain pan.labore is cover by scode. cx pif W11457241; ordrng 1 W11457241 (drain pan kit)

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Ashburn, Virginia 20147

Ken M.

Job Details: 08/18/2023

"Confirmed wrong spuds installed in unit. Installed NG spuds and replaced burners. Unit tested and all flames are now stuck at low. Tried switching the regulator settings, but there was no change. Ordering regulator.; ordrng 1 W11087445 (regulator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hagerstown, Maryland 21742

Ricky E.

Job Details: 08/18/2023

"units leveling bolt out of assy... reinstalled and leveled the unit, unit cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Dover Township, Pennsylvania 17315

Bernard M.

Job Details: 08/18/2023

"Cx complaint the touch panel doesn't function. After several attempts, entered diag and found error code F2E1 stuck key. The buttons on the right would work intermittenly. Replaced console using pre-id parts, now all buttons function when touched. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Ashburn, Virginia 20147

Ken M.

Job Details: 08/18/2023

Customer complaint is that the upper right stop keeps coming off and the wheels squeak and the pods were not dissolving properly. Found that the loud squealing noise is coming from the adjusters. Ordering adjusters and right front stop. Checked for stored error codes and found F2E1. Ran test cycle and wash pressure is good. Dispenser is opening. Recommended customer move the silverway tray from the front to the side. Console replaced to address F2E1 error code.; ordrng 1 W10712395 (adjuster) and 1 WPW10508950 (stop)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602ESS01

Near Vienna, Virginia 22182

Simon

Job Details: 08/18/2023

CX complaints refrigrator and freezer not cooling .inspe ted unit and replaced the control box /user interface.set temprature as reccommended unit good to go.SZ

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Alexandria, Virginia 22312

Jason A.

Job Details: 08/18/2023

CX complaint DRYER center mode knob doesnt work. Replaced all parts & test dryer heats at all cycles & timer advances > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Woodbridge, Virginia 22192

Jason A.

Job Details: 08/18/2023

CX complaint FRIDGE no ice. Water dispense working.. Test 56 no error codes. Test 57 icemaker starts but doesnt 'PA' pass. Test 19 fill tube htr & fills. Icemaker FBO > JJ; ordrng 1 W11658802 (icemaker)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Hampton, Virginia 23664

Carl A.

Job Details: 08/18/2023

"cx complaint of unit not getting warrter ,checked unit to find the follwoing error codes F8E2,found connectoer on water valve not fully seated reseated connector tested uhnit works as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SDZ0

Near Hummelstown, Pennsylvania 17036

Fred G.

Job Details: 08/18/2023

cx complaint door is not closing. I found the left hing came out of its cam and door was not lined up to tub. I was able to fix left hinge and found unit now checks good. charge cx only for service call $120

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Gettysburg, Pennsylvania 17325

Drew B.

Job Details: 08/18/2023

replaced icemaker and unit filled and checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Leesburg, Virginia 20176

Ken M.

Job Details: 08/18/2023

"Customer complaint is that the unit is leaking from the front center of the unit. Inspection of the cabinet found dried water runs down the left front corner. Per service pointer, replaced the tub ring. Unit tested and is working properly. Old part left with customer."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 08/18/2023

per notes installed gasket new inner door panel console and deflector tested customer will observe it over the next few days as its taken times after repair for drips to form

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 08/18/2023

cx complaint is the door popping open during the cycle and the seal around the door being torn. confirmed complaint. i was able to adjust the hinges so the door stays shut. tested unit with a load of wet clothes and it worked properly. ordering door seal.; ordrng 1 W10906683 (seal-door)

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS3

Near Timberville, Virginia 22853

Danny R.

Job Details: 08/18/2023

installed parts checksok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Palmyra, Virginia 22963

Eric F.

Job Details: 08/18/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Bremo Bluff, Virginia 23022

Eric F.

Job Details: 08/18/2023

"Confirmed cx complaint UI non responsive. Power cycled unit, tested unit, unit working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Leesburg, Virginia 20176

Ken M.

Job Details: 08/18/2023

"Customer complaint is that the unit is leaking, went dead. Inspection of the unit found water on top of the condensate pump. Pump bypassed and the unit powered on. Condensate pump has failed. Ordering pump.; ordrng 1 W10825875 (pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Louisa, Virginia 23093

Eric F.

Job Details: 08/18/2023

Rescheduling for Tuesday to retrieve data logger.; schdld next appmnt for 8/22 TUE !

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