We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Virginia Beach, VA 23462
Austin D.
Job Details: 11/22/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation. unit is holding at -4 on the low side. unit is running asd designed.
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Washington, DC 20009
Samuel R.
Job Details: 11/22/2023
replaced comntrol and no fix.called techlien went through all there test and foudn control to be bad.techlien deemed unrepairable.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hampton, VA 23661
Justin W.
Job Details: 11/22/2023
replaced sump and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 11/22/2023
CX complaint: ice intermitantly clumps. Tested but failed to verify complaint. 12 degrees in IB. 39 in RC and 3 degrees in FC. IM harvested and filled without problem. CX described solid ice in bottom of IB and clumped ice. No hollow ice. Gaskets are sealing well and evap fan is running strong. Damper is working properly at present. IM harvested and filled without problem. Suspected intermitant damper failure. I quoted CX price to replace the damper WPW10196393 and saved quote. CX did not approve repair at this time. CX paid 139.00 for service by CC. Job is complete pending approval.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Yorktown, VA 23693
Orbie
Job Details: 11/22/2023
upon arrival unit appears to be working. replaced ice container. advised cx to monitor unit.
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ3
Near Burke, VA 22015
Lloyd B.
Job Details: 11/22/2023
Cx complained the unit shaked rattled and rolled with a load. Inspected the unit and found bad rollers. Unit needs new rollers; ordrng 1 349241T (rollers)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW
Near New Market, VA 22844
Danny R.
Job Details: 11/22/2023
unit has a failimng gear case also motor pully is coming loose and spins faster then the unit will need gear case and motor; ordrng 1 WPW10215115 (washplate) and 1 W10528947 (hub) and 1 W11454372 (gear case) and 1 W10832724 (motor) and 1 W10721967 (pully) and 1 W10913953 (actuator) and 1 gearacase (gear case 2 call count)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near West Springfield, VA 22152
Lloyd B.
Job Details: 11/22/2023
"Cx complained of a no cool. Installed new heater, melted ice, made sure the unit could drain and set to factory settings. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Palmyra, PA 17078
Cody H.
Job Details: 11/22/2023
"Was able to access unit and replace parts per previous visit. Unit compressor is still making louder than usual noises. Called and spoke to FG who said to order SS repair with #XL. Ordering compressor, drier, evap for return. return to be scheduled by office.; ordrng 1 W11480426 (compressor) and 1 W11490399 (drier) and 1 W11407409 (Evap) and 1 W11127829 (fan motor) and 1 876765 (mtg kit) and 2 4318168 (sealer-thrm)s and 3 w115056635 (process stubs)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Rockville, MD 20852
Brian F.
Job Details: 11/22/2023
"Cx states unit not cleaning dishes, tested and confirmed wash motor not running. Entered diagnostic mode, found saved F4E3, ran service test, checked connection to wash motor, getting 120VAC at connector. Ordering sump assembly.; ordrng 1 W11613479 (sump)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Hanover, PA 17331
Drew B.
Job Details: 11/22/2023
cx complaint that unit is not dringing at times and shows the f9e1 again they had just done 2-3 loads no issues then starts the end of cycle the error flashes at times and dishes appear clean.. found when testing only f9e1 stored again and ran through auto test and started the normal cycle cycle drains everytime and also took pic of the drain hose to veirfiy non kinked elbow when pushed back unit is properly installed and as well with the high loop to the sink. unit will need sump which will need approved and reschd call cx to reschd accordingly.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Derwood, MD 20855
Julian H.
Job Details: 11/22/2023
CX complaint about neither side cooling well inspected temps Rc 60* Fc26* found back wall overfrosting only from middle to top removed frost formation with steamer & forced defrost unit on test38 can heard heater sizzling all connectors working called TL Robert ask me to put unit on test 6 heater working set it for every 8hrs on test 7 since heater is working need ui CX PIF THRU APP; ordrng 1 W11566894 (ui)
We serviced a
WHIRLPOOL DRYER
Model LE6810XS
Near Upper Marlboro, MD 20774
Davonte
Job Details: 11/22/2023
"cx complained unit wasnt drying clothes. confirmed cx complaint after running unit. replaced heating element, high limiot thermostate and thermal fuse. tested unit ,unit now working as should"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kingsville, MD 21087
Emmanuel R.
Job Details: 11/22/2023
"Cs unit is making a clicking noise, confirmed complaint. I found the noise is coming from gearcase and and slider making a noise when agitating. Slider and gearcase are in good shape , advise customer unit is working properly. Normal operation."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Beltsville, MD 20705
Brian F.
Job Details: 11/22/2023
"Cx states unit won't start cycle. Tested, unit is working properly, instructed cx on how two-step start operates on washer. No saved error codes. Ran auto test, completed with no errors. Started normal cycle, unit filled and began washing. Unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Kensington, MD 20895
Brian F.
Job Details: 11/22/2023
"Cx states unit won't turn on, tested and confirmed. Found no power to unit, breaker is on, found gfci outlet unit is plugged into was tripped, reset outlet, unit now powers on. Ran service test, completed with no errors. Console cap cover starting to seperate, ordering console cap.; ordrng 1 W11660284 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Clinton, MD 20735
Shane B.
Job Details: 11/22/2023
"cx complaint is poor cooling in the FC. when i arrived the unit was set to recomended. my prob shows 50 in RC, 44 in FC. found no frost on evap only a clump of ice in upper right. evap is making a hissing/gaurgling noise. unit has a SS issue. parts and labor CBE. ordering compressor and evap. schedule with SS tech when parts are available.; ordrng 1 W10836706 (evaporator) and 1 W11126760 (compressor)"
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near Baltimore, MD 21225
Alexander D.
Job Details: 11/22/2023
"replaced motor, drain pump and coupler. tested unit, no leaks. motor runs good now. unit is now working properly"
We serviced a
WHIRLPOOL RANGE
Model WOD93EC0AS05
Near La Plata, MD 20646
David J.
Job Details: 11/22/2023
"Customer complaint they did a self clean and unit cut off and doors were locked arrived today and made sure power was off unlocked doors with Rod and remove top consul. Tested thermal fuse and found open. Jumped wires and ran powered to unit unit now powers on and doors unlocked, ordering thermal fuse and cooling fan for return visit possible cooling fan issue and why air wasnt being pushed out of oven to make sure self clean did not get too hot ordered parts return visit and will return when they arrive; ordrng 1 WPW10545291 (Thermal fuse) and 1 W11245567 (Cooling fan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Rockville, MD 20850
Roberto I.
Job Details: 11/22/2023
"Cx complaint door bin on left door popping out and falling on the floor.Confirmed complaint, found defective door liner, and bin poppingout the guides. Ordering left door W11610996 and sparsh UI W11574767.; ordrng 1 W11610996 (left door) and 1 W11574767 (spatrsh UI)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte Hall, MD 20622
David J.
Job Details: 11/22/2023
Customer complaints in some circumstances during the spin cycle. The unit will bang around inside the cabinet after last visit I had found everything checked out and nothing needed to be replaced. Tested the unit multiple times and could not find any issues. Explain to customer about balancing the unit and Playing around with different load sizes to find the perfect load size. When I arrive today I had found the unit was pushed back and waterlines were on the back of unit and also a metal chair leaned up against the left side. Possible noise can be made from objects leaning against the unitcall Techline to document and let customer know if they were not satisfied with the unit they could call customer care to discuss further action. Unit is working as designed job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Aberdeen, MD 21001
Neil H.
Job Details: 11/22/2023
REPLACED THE BELT RECALB WASHER UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Germantown, MD 20874
Julian H.
Job Details: 11/22/2023
replaced diffuser tested on test 3 no noises working properly
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Takoma Park, MD 20912
Sherwood
Job Details: 11/22/2023
cx complaint not working. arrived and installed all parts. ran a service diag after install. dw is now working correctly.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Virginia Beach, VA 23452
Austin D.
Job Details: 11/22/2023
repalced the parts and the unit sparked. found a pinched wire on the new harness. reordering the harness; ordrng 1 w11501964 (harness reorder)
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS22
Near Bethesda, MD 20817
Shawn D.
Job Details: 11/22/2023
cx complaint convection eleement in microwave section fell down. inspected unit and confimred complaint found the clip fail. cx had new clip here but new one came broken. called techline documented issue spoke to chris. ordering clip for return; ordrng 1 W10909479 (clip)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Riviera Beach, MD 21226
Alexander D.
Job Details: 11/22/2023
"cx complaint dispenser door wont open. inspected unit and verified complaint. found solenoid just buzzes because the cam inside dispenser detached from the solenoid. ordering dispenser, in stock. scheduled return visit for 11/30; ordrng 1 W11412300 (dispenser)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Baltimore, MD 21225
Alexander D.
Job Details: 11/22/2023
"cx complaint nothing heats and oven light doesnt come on when opening door. inspected unit and verified complaint. found plug wasnt pushed into outlet all the way. had to wiggle it alot to get it in outlet. once i got unit plugged in, it started getting proper 240v and everything started working. found light works but theres no door switch on this model. advised cx they have to press light button to get light to come on. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Elkridge, MD 21075
Alexander D.
Job Details: 11/22/2023
replaced rc door. fluffed gasket with heatgun. tested unit. unit is now working properly. called office and scheduled door pickup for 11/29
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS01
Near Ellicott City, MD 21043
Robert L.
Job Details: 11/22/2023
"cx complaint temp in oven seem low under cooking recipes, no errors stored, ran calibration test @ 350 and 400 both temps cycling properly, maybe if anything 10 over, instructed calibration option , instructed use of convection , cx will leave as is and adjust cooking style , tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Alexandria, VA 22304
Leon
Job Details: 11/22/2023
Replace ice Maker and tested the The ice maker to see if it filled AND harvest
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlottesville, VA 22911
Eric F.
Job Details: 11/22/2023
"Confirmed cx complaint unit heating element rusting. Replaced with pre-id'd part, testd unit, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Laurel, MD 20708
Alexander D.
Job Details: 11/22/2023
"replaced ignitor, regulator and gas valve. tested unit. good even flame on oven burner and cooktop burners working good too. unit is now working properly"
We serviced a
JENN-AIR OVEN
Model JJW3830DP01
Near Rockville, MD 20850
Roberto I.
Job Details: 11/22/2023
"CX complaint keys not responding, F2E1 on display.Unable to run diagnostic, keys didn't respond. Confirmed 14Vdc suppplied to the UI. Attempted to replace the console using pre id, but the new part came without the blue wifi antenna connector. The cx didn't want me to order a new part, and wants to thing about it. Quoted rapair $1700.63, with $110 labor for console W11232121 replacement. Collected $139 with check; ordrng 1 W11232121 (console (check at the shop))"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 11/22/2023
"cx complaint unit constantly displays hot cooktop even when cooktop is not hot, checked unit, coem to find defective switch, replaced switch, tested, unit working as designed.; ordrng 1 WP3149400 (switch-inf (zr v/s))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW01
Near Dover, DE 19901
Frederick R.
Job Details: 11/22/2023
"CX complaint is no cool. Inspected/tested and verified compressor running but loud. Pulled evap cover and ball of ice at cap tube where it connects to evap. Thermistor position on return line. Verified thermistor working properly with compressed air. Only bottom rung has prost pattern. thawed ice block. Unit has eith low charge or bad compressor. Ordering evap, compressor, UV drier and coupler.. 3 ct SS on return. All parts and labor are CBE. Collected the $139 SC by CC. Was having issues with Rw but called office and spoke to RJ and verifed payment went through. Cannot reschedule at this time. Verified POP 6/29/20; ordrng 1 W10507884 (compressor) and 1 WP2188822 (evaporator) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/22/2023
"replaced compressor and drier, flushed all lines, replaced evap, pressurized, no visible leaks, vacuumed to -30' hg, charged, low pressure -3', .9 amp draw, advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Washington, DC 20010
Shawn D.
Job Details: 11/22/2023
"i double checked evap in unit i see no signs on oil and when this leak i normally do. the condenser or the coil has to be the issue so replaced the condenser,coil,compressor,coupler,uvdrier then vacumed system down and held vacume so filled to 41g and started cooling down good. unit should be good to go; ordrng 2 w11504434 (coupler SD V/S)s, used 2 w11504434 (coupler SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Lanexa, VA 23089
Lucas R.
Job Details: 11/22/2023
"cx complaint unit not cooling, checked unit fc temp 70, rc temp 70, compressor locked, , equalization presures 20L 40H, removed schrader valve from drier, black sludge from drier port, cut drier drier completely contaminated, called techline spoke with leon, documented pics, unit sent for review. non-repairable. leon"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Rockville, MD 20850
Roberto I.
Job Details: 11/22/2023
"Cx complaint door falling down.Confirmed complaint, found right hinge spring out of place. Once reinstalled spring, the door worked as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Chesapeake, VA 23322
Branden R.
Job Details: 11/22/2023
"cx complaint unit wont drain , checked unit and found drain pump DOA . replaced with drain pump and tested unit is now running as designed ."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS05
Near Mount Airy, MD 21771
Justin S.
Job Details: 11/22/2023
cx says the unit made 1 ice harvest but since has started to warm up since then. the unit was active when i arrived. refrigerator temp is 45f and freezer temp is 20f. hooked up guages and test 4 step 1 pressures equilized at 10 psi. step 4 low side pressure is -5psi and 40psi. step 5 low side pressure is -5psi and high side pressure is 45psi. pressuized the unit to 140psi with nitrogen and checked for leaks with bubbles. nothing found. waited 20 minutes and the pressures have dropped 2psi. called tech support and spoke with a joe. says replace both evaporators; ordrng 1 W11578026 (evap) and 1 W11598434 (evap)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Newport News, VA 23602
Orbie
Job Details: 11/22/2023
"replaced gearcase, rotor, stator, clutch and hub nut. forot to order slider, used slider from VS. tested unit in test 51. unit working as designed.; ordrng 1 W10734521 (slider OAVS), used 1 W10734521 (SLIDER OAVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Derwood, MD 20855
Julian H.
Job Details: 11/22/2023
replaced doors & all parts looked good now
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Charlottesville, VA 22911
Kyle A.
Job Details: 11/22/2023
Changed part and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Culpeper, VA 22701
Kyle A.
Job Details: 11/22/2023
"The Units gearcase is leaking oil and is making a loud squeal. Also, the units agitator is rubbing. Ordering drive assembly due to wear from slipping.; ordrng 1 W11550891 (Agitator) and 1 W11393685 (Transmission) and 1 W10915700 (Stator) and 1 W10915701 (Rotor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Mineral, VA 23117
Thomas B.
Job Details: 11/22/2023
Cx complaint unit is not working properly inspected unit found valve cracked removed and replaced tested for proper use unit now functions normally.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Havre de Grace, MD 21078
Neil H.
Job Details: 11/22/2023
REMOVED THE FOAM PAD OUT BLOWER UNIT CHECKED GOOD $139 COLLECTED
We serviced a
JENNAIR RANGE
Model JGRP548HL00
Near Mineral, VA 23117
Thomas B.
Job Details: 11/22/2023
Cx complaint unit is not working properly inspected unit replaced both user interfaces which are now working properly however the oven lights will not cut off reordering the main control and expansion boards ; ordrng 1 W11355232 (Appliance manager) and 1 W11355250 (Expansion board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Havre de Grace, MD 21078
Neil H.
Job Details: 11/22/2023
CX COMPLAINT UNIT NOT WASHING FOUND FAULTY SUMP REPLACED AND UNIT TESTED GOOD
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Tappahannock, VA 22560
Thomas B.
Job Details: 11/22/2023
Cx complaint unit is not working properly inspected unit found leak at the evaporator unit will need new evaporator also the Compressor is making a grinding noise ordering as well called whirlpool safety to have documented; ordrng 1 W11572047 (Evaporator) and 1 W11578208 (Compressor) and 1 W11109499 (drier-tube) and 1 W11506635 (Coupler)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Gaithersburg, MD 20878
Roberto I.
Job Details: 11/22/2023
"Replaced parts and resumed power. Compressor and fans started, unit good to go. Collected $125 with check"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Riva, MD 21140
Eric W.
Job Details: 11/22/2023
cx complant of unit not spinning found the pully on the motor is broken from the man pull nut comming off motor under warranty cx paid for service and install; ordrng 1 W10832724 (motor)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/22/2023
Cx complaint of unit shaking. Did confirm left rear shock unseated. Reseated shock and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Annapolis, MD 21401
Eric W.
Job Details: 11/22/2023
insstalled new evap cover
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDW01
Near Darlington, MD 21034
Neil H.
Job Details: 11/22/2023
CX COMPLAINT UNIT MAKING POPPING NOISES NEEDS INSULATION PADS TO REDUCE SOUNDS; ordrng 5 WP8564458 (Absorber)s
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Clinton, MD 20735
Shane B.
Job Details: 11/22/2023
"cx complaint is the unit not running cycles and displaying F7E1. when i arrived that code was on the screen. i chekced for saved codes and found F7E1, F7E6. cleared codes. spun basket by hand, it spins freely. tried running a spin cycle. motor buzzed but nothing moved. inspected under unit and found a puddle of grey liquid in the pan. liquid is from the capacitor. found it reading OL in both directions. there is a service pointer for this issue. capacitor label matches label in the service pointer. Special Project. replaced cap with preIDed part and tested unit. unit is working as designed. cx paid service call."
We serviced a
WHIRLPOOL DRYER
Model WED95HEDC0
Near Street, MD 21154
Neil H.
Job Details: 11/22/2023
new idler and rollers needed making sqealing noise total-$350 $200 paid today $150 owed on return; ordrng 4 WPW10314173 (support)s and 1 W10837240 (idler pulley)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, VA 23452
Austin D.
Job Details: 11/22/2023
checked the unit and cx was not informed on how to use the unit. advised her the unit is running as designed and no issues occuring. called safety to document
We serviced a
WHIRLPOOL FREEZER
Model mbf1958WEB1
Near Takoma Park, MD 20912
Sherwood
Job Details: 11/22/2023
cx complaint leaking from fc. arrived and confirm found. drain blocked unblocked drain with steamer and installed new drain kit. repair is complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Norfolk, VA 23518
Carl A.
Job Details: 11/22/2023
"cx complaint of unit not draining checked unit to find the folowing error codes F0E3,F3E3,F7E9,F8E6,F9E1,tested ran unit to find the wire harness has short in it,also water vavles failing ,grear case leaking oil break down as follows.1/WP8533928,HARNS-WIRE,1/W11165546,Water Inlet Valve,1/W11449841,Gearcase,1/W10734521,slider,1/W10752187,Screw,1/W10902814,W10902814service call break down as follows service call 139.00parts 522.52shipping 15.00labor 250.00sub total 926.52tax 31.35grand total 957.87deposit 139.00cx will call back if moving forward with repairs; ordrng 1 WP8533928 (HARNS-WIRE) and 1 W11165546 (Water Inlet Valve) and 1 W11449841 (Gearcase) and 1 W10734521 (slider) and 1 W10752187 (Screw) and 1 W10902814 (W10902814)"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Baltimore, MD 21209
Shane M.
Job Details: 11/22/2023
cx complaint she came down to the basement and found unit running by its self? found no error codes stored. unit passed test cycle. ordering control; ordrng 1 W11607637 (control board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Ruckersville, VA 22968
Eric F.
Job Details: 11/22/2023
"confirmed cx complaint unit making vibrating noise. Found rear evap cover plastic air cover making buzzing noise. Repositioned cover, tested unit, unit working as designed. Cx has concerns about compressor/condensor fan, fan is audible but within normal operating decibel range."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Gaithersburg, MD 20878
Roberto I.
Job Details: 11/22/2023
"Replaced knob, timer tested ok"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Brandywine, MD 20613
Shane B.
Job Details: 11/22/2023
cx complaint is the right front element not working. confirmed complaint.cooktop on and cooktop hot lights turn on but element does not heat. inspected element and found it was not damaged. its getting no voltage with switch on. i inspected the switch and found thermal damage. replaced with preIDed part and tested. unit is working as designed. cx paid in full
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Silver Spring, MD 20902
Brian F.
Job Details: 11/22/2023
"Cx states oven not heating, tested and confirmed. Valve opens, getting weak spark, but not igniting. Installed new spark module, is lighting more consistently but still not every time. Ordering bake burner and ignitor; ordrng 1 W10764654 (burnr-oven) and 1 WPW10324262 (igntr-oven)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Fredericksburg, VA 22401
Robert W.
Job Details: 11/22/2023
CX Complaint is the unit wont cycle starts then goes to done. Inspected unit and found the clutch has faile causing belt to fail and damage sheild. Ordering Clutch belt and shield; ordrng 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 WPW10550173
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Forest Hill, MD 21050
Neil H.
Job Details: 11/22/2023
CX COMPLAINT WHERE THE STEAM VENT IS LOCATED CX HAS OXIDATION FORMNG NEW PANEL NEEDED; ordrng 1 W11461682 (PANEL)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Newport, DE 19804
Taylor F.
Job Details: 11/22/2023
Cx complaint is unit leakign water. Found the inlet line going to the DW to be slowly dripping. Cx needs plumber to replace water line. Cx requested i leave the water on so she can run a cycle. Cx paid SC by CC. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE
Model MMV5208WQ-1
Near Bel Air, MD 21014
Neil H.
Job Details: 11/22/2023
CX COMPLAINT M/W WON'T START WHEN START IS PRESSED I REMOVED THE PANEL AND CHECKED CONNECTIONS AND I WAS ABLE TO GET UNIT RUNNING FOR 30 SECS THAN PRESS START CAME UP ON SCREEN AGAIN NEW PANEL AND CONTROL NEEDED $618.13 CX WILL REPLACE UNIT $139 COLLECTED; ordrng 1 W10286820 (panl-cntrl) and 1 WPW10569241 (cntrl-elec)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Fredericksburg, VA 22401
Robert W.
Job Details: 11/22/2023
"CX Complaint is the door seal coming off. Inspected unit and found unit is heating properly, Door seal has failed and allowing heat out. Ordering Doorseal; ordrng 1 W10906683 (Door seal) and 1 279368"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Edgewood, MD 21040
Neil H.
Job Details: 11/22/2023
ICE MAKER CYCLED AND TESTED GOOD TESTED FEW TIMES FOUND I/M WAS SWITCHED OFF BUT TESTED GOOD.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Fredericksburg, VA 22408
Robert W.
Job Details: 11/22/2023
"REplaced Cabinet, motor, blower wheel, housing , motor mount seal Bulkhead and rollers were good. Unit is working properly."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Cockeysville, MD 21030
Shane M.
Job Details: 11/22/2023
"cx complaint the door gasket is ripped on right door and lights are out in fz. couldn confirmed, ordering right door, 2nd needed. service pointer scode ordering 12 leds.; ordrng 1 W10782269 (right door.) and 4 W11632139 (LEDs)s and 1 2ndtech"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Virginia Beach, VA 23455
Carl A.
Job Details: 11/22/2023
replaced lid tested and calibrated unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Chester, VA 23831
Joseph D.
Job Details: 11/22/2023
customer complaint of smell in fridge found something had spilled from refrigerator compartment through air vent onto heater and freezer cleared and you didn't no longer smelling unit not working properly
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Parkville, MD 21234
Emmanuel R.
Job Details: 11/22/2023
"Cs light under the MW not turning on, confirmed complaint. I found the control was unrespondsive, replaced control, also found bulb was frayed so i replaced the bulb with vanstock. unit is now working properly.; used 1 8206232A (BULB ER V/S) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MWO
Near Powhatan, VA 23139
Joseph D.
Job Details: 11/22/2023
Replaced blower wheel and motor upon replacing motor found bulkhead cracked at motor mount must order motor mount at rear Bulkhead; ordrng 1 W10828431 (Bulkhead)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Wilmington, DE 19805
Taylor F.
Job Details: 11/22/2023
"Cx complaint is oven not igniting. Found ignitor to be OL. Replaced ignitor, unit is working as designed. Job is complete."
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Tappahannock, VA 22560
Thomas B.
Job Details: 11/22/2023
cx complaint unit is not working inspected unit found water not flowing evenly will need new distribution tube. ; ordrng 1 W10863947 (tube manifold)
We serviced a
JENN-AIR OVEN
Model JJW3430WS02
Near Stewartstown, PA 17363
Drew B.
Job Details: 11/22/2023
replaced both parts and tested full functions and withstood weight nd checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Baltimore, MD 21209
Shane M.
Job Details: 11/22/2023
cx complaint the unit isnt turning on. found console will turn on during test mode. 120v to control. replaced console. unit working properly.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Fort Washington, MD 20744
Davonte
Job Details: 11/22/2023
"cx cokplained unit would start then turn off after 5 seconds. confirmed cx complaint. unit still had power but wouldnt go for more than 5 seconds. checked connection at control . all connector when in proeprly. replaced control. tested unut, then unit started working as should. ran several teste. unit never turned off."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS04
Near Powhatan, VA 23139
Joseph D.
Job Details: 11/22/2023
Replace door in unit ceiling properly but unit with audibly loud baffle ordering baffle; ordrng 1 WPW10479155 (Baffle)
We serviced a
WHIRLPOOL DISHWASHER
Model KUDJ230Y2
Near Wilmington, DE 19805
Taylor F.
Job Details: 11/22/2023
Cx complaint is unit leaking water. Could not verify complaint but did see the leak had been coming from the door and informed cx that all parts that could be causing a leak from the door are NLA. Cx paid SC by CC. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Baltimore, MD 21221
Dustin F.
Job Details: 11/22/2023
"CX complaint: unit wont crush ice or dispense. COnfirmed CX complaint, tested unit, found solenoid is not engaging and yoke stripped. confirmed voltage but it wont engage. ORdering solenoid and sending yoke and augor motor for return.; ordrng 1 WPW10309866 (solenoid)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Newport News, VA 23602
Orbie
Job Details: 11/22/2023
"cx complaint unit squeaking during spin. couldn't replacate issue in test mode. replaced slider as hub was slightly worn. tested unit again, appears to be working as designed. advised cx to monitor unit and to video noise if issue reappears."
We serviced a
WHIRLPOOL DRYER
Model WED9150WW1
Near Middle River, MD 21220
Dustin F.
Job Details: 11/22/2023
"CX complaint: unit wont run. Inspected unit, confirmed CX complaint. checked voltage getting into control and got 120v then voltage to motor when turned on to run and got 122v. found belt broken. Thermal fuse good. Unit needs new belt.; ordrng 1 661570V (belt)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 11/22/2023
"cx complaint of unit leaking water and door finish peeling and door handle screws stripped, cheked unit to find the following,checked unit to to confrim problems, was unable to duplicated water leaking from unit ordering parts needed for repairs; ordrng 1 W11461694 (PANEL) and 1 W11178521 (nameplate) and 2 W11157086 (Dishwasher Door Handle Stud)s and 2 W10826179 (Dishwasher Screw)s and 1 W11572098 (Handle - Stainless)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Middle River, MD 21220
Dustin F.
Job Details: 11/22/2023
"Inspected unit, found icemaker stalling. replaced icemaker and tested unit, unit fills and cycles good. unit working as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Warfordsburg, PA 17267
Andrew S.
Job Details: 11/22/2023
Cx complaint is that the unit is putting stains on clothing again. Upon arrival I found that the gearcase has no play in it and the gap from the agitator base to the spin basket is even. I called TL and documented my findings with them. Per TL there I instructed the cx on proper loading procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Middle River, MD 21220
Dustin F.
Job Details: 11/22/2023
"Cx complaint: Unit making noises randomly.Inspected. unit, confirmed complaint. found FC evap fan motor making noise. Inspected unit and confirmed 12.1 dc v at fan. unit needs new fan motor and blade; ordrng 1 W11661931 (evap fan harnass) and 1 WP67006337 (Evap fan blade)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Charlottesville, VA 22901
Eric F.
Job Details: 11/22/2023
"Confirmed cx complaint unit not draining, f9e1 code. Found debris in drain line, removed debris, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Baltimore, MD 21206
Dustin F.
Job Details: 11/22/2023
"CX complaint: unit squeels when spinningInspected unit, confirmed CX complaint. Confirmed tub was in good standing. pulled back cover off and confirmed CX dampers where squeeking. found SP that fits issue and model number fits but serial is out of range. unit needs 4 new dampers. quoted CX for repair. CX is going to reach out to WP for coverage and call back. cx paid svc fee in meantime. saved quote in SD."
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Catonsville, MD 21228
Robert L.
Job Details: 11/22/2023
"cx complaint stuck puimping wont stop and lid locked, confirmed unit stuck in drain, reset power pump kicks right on, removed pressure switch reset power, drain still kicks on, opened top to get clothes out, no water in unit, droped pump and reinstalled, reset power still pump comes on, control shorted, ordering control; ordrng 1 W11633359 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Baltimore, MD 21209
Shane M.
Job Details: 11/22/2023
cx complaint the lights are flickering. found fz &rc both needs to be replaced. missing led light on both boards. clip broken from fz light cover. ordering fz light cover.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Olney, MD 20832
Brian F.
Job Details: 11/22/2023
"Cx states long dry times. Started timed dry cycle, unit is heating, checked dryer vent exit, virtually no air flow coming out of vent exit. Checked dryer and vent extension for blockage, dryer and extension clear. Recommended cx contact vent cleaning service."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baltimore, MD 21206
Dustin F.
Job Details: 11/22/2023
"cx complaint: unit wont fill.Inspected unit, confirmed CX complaint. found unit wouldnt fill with cold water. inspected connection to control and found it loose. Found CX has leak at house water valve and advised CX needs to contact plummer to fix. reseated connector and ran test then started quick cycle. unit now working as intended."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Greencastle, PA 17225
Andrew S.
Job Details: 11/22/2023
"Cx complaint is that the unit is not heating. Upon arrival I found that the drum is spinning but it is not heating. I found that the unit is getting the proper incoming voltage 122/122/244. I then accessed the rear of the unit. I tested the TCO and element and found that the element is reading OL. i was able to replace the element with one from VS. I then tested the unit and found that the unit is now heating as intended. Job complete; ordrng 1 279838 (Element AS/VS), used 1 279838 (Element AS/VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Joppatowne, MD 21085
Emmanuel R.
Job Details: 11/22/2023
"Cs unit is not cooling, confirmed complaint.I found after cutting into system it has a charge, plugged unit in and compressor was not compressing. Replaced compressor and vaccum unit down. Unit held a vaccum no leaks detected . Filled wituh 56g r600. Evap started buidling a frost patter, advised allow 24hrs for temps to come down. Unit is now working as designed."