We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fort Washington, MD 20744
Robert A.
Job Details: 07/21/2022
"Cx complaint that the unit is not working just showing 'f2e2'. I inspected the unit and confirmed the complaint. No button are responding. I cycled the power still no response just the flashing error code. I checked the connector, unplugged it and plugged it in again. Still no difference, the unit will need a new UI to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11368911 (UI housing control)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near North Bethesda, MD 20852
Roberto I.
Job Details: 07/21/2022
"CX complaint bake not working.Tested bake, found igniter clicking and gas flowing trough the valve but burner not lighting. Inspected burner, found it misaligned with the valve orifice. Removed and properly reinstalled the burner. Ran a 350F bake cycle, the burner lighted and the oven preheated ok."
We serviced a
AMANA REFRIGERATOR
Model 12345
Near Bowie, MD 20715
Shane B.
Job Details: 07/21/2022
called cx because i was running ahead of schedule and wanted to show up early. he said he never confirmed the appointment and no longer needs service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Columbia, MD 21044
Israel R.
Job Details: 07/21/2022
"Customer complaint unit just stop cooling and everything in the freezer thawed and the refrigerator food went bad and warm. I tested the unit and found the compressor is not turingn on. Tested and the starting device is energizing the comprezzor vibrates but is not full power is varely running amps jump to 7.5. Complressor winding are reading but internally it seems tpo be lock because it a very low vibration. ORdeing comnpressor, dryer and coupler. Collected 120. parts and labor covered by entitlement. Called office and schedule dfor the 27th july.; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (Coupler)"
We serviced a
KITCHENAID RANGE
Model KSEB900ESS0
Near Glen Allen, VA 23060
Joseph D.
Job Details: 07/21/2022
"UNIT WITH FAILED BAKE ELEMENT DUE TO POWER SURGE CX calling wp before goign forward10/12/2010601 PURCELL RD , GLEN ALLENUNIT IS BURNING THINGS, KITCHEN FILLED UP W/ SMOKE11/17/21 13:59: GG there 11/17 WED, 13:06 to 13:52, replaced main control board. tested. unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Felton, PA 17322
Sal R.
Job Details: 07/21/2022
CX Complaint is that she is having the same issues with icebuild up under the icebin. I called Office and found that this unit is not covbered under a WP warranty. I explained to CX that out of pocket expenses are requirred. CX canceled call. I am moving on. I spoke to VL in office .
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Bowie, MD 20715
Alexander D.
Job Details: 07/21/2022
"cx complaint unit not agitating at all now, was able to complete a couple cycles after i left last time. found washplate stripped out. checked to make sure washplate can come off and it does. checked under unit, no oil leaking. ordering washplate. cx within 30days of prior visit. quoted 247.17. cx paid 137.17 with c/c and will owe 110.00 labor on return visit. call cx to schedule return once we have eta on part; ordrng 1 W10902814 (washplate)"
We serviced a
WHIRLPOOL STACKABLE
Model WET3300XQ0
Near Ocean City, MD 21842
Michael E.
Job Details: 07/21/2022
CX complaint: unit leaking. I inspected all hoses and parts that hold or move water and found no sign of leak. Tested and could not duplicate. I had CX run a normal load that would normally trigger the leak but no luck. Unit refuses to leak while i am here. I asked CX to gather any clues she can about unit when it leaks. CX may buy a new unit. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Crofton, MD 21114
Shane B.
Job Details: 07/21/2022
"cx complaint is the unit not running cycles, only running the drain pump. when i arrived unit was unplugged, once plugged in the drain pump started running. i held start unitl it stopped and checked for error codes. found none saved. ran service cycle. unit completed it with no issues. i blew through the pressure hose, it did not seem clogged. the anit kink device inside the hose was pressed up against the sensor on the board. i pushed it back a little. calibrated unit and ran another service cycle. good flow form hot and cold valves. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Glen Allen, VA 23060
Joseph D.
Job Details: 07/21/2022
"cx complaint that compressor upon turning on is loud. confirmed complaint found sound deadener grommet in rear of unit not really applying preesure to vibrating suction line, realigned and unit is now within normal operating sound levels."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Crofton, MD 21114
Shane B.
Job Details: 07/21/2022
"cx complaint is the lid not latching. inspected and found the strike is broken. i replaced it witth a part from VS and tested the unit. unit completed cycle with no issues. unit is working as designed.; ordrng 1 W11091027 (strike), used 1 W11091027 (strike) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near ,
Andrew W.
Job Details: 07/21/2022
Cx complaint is loud banging coming from the washer. inspected and verified complaint. cx had shelving behind and next to the unit that was resting on the panels of the unit and were shacking and hitting the unit causing the sound. removed the shelving from around the unit and the sound was no longer made. unit is working as designed. job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Crownsville, MD 21032
Shane B.
Job Details: 07/21/2022
installed ordered part and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Richmond, VA 23236
John P.
Job Details: 07/21/2022
"CX complaint unit not heating checked unit found open bake element, replaced tested working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KMBT5011KSS01
Near Annapolis, MD 21401
Shane B.
Job Details: 07/21/2022
"cx complaint is the unit not making any beeping noises when cycle is complete. tested unit and found it is beeping but its very quiet. i found no volume difference when unit was set to low, med or high. no matter the setting the beeps are very quiet. ordering control board for return visit. schedule when available.; ordrng 1 W11455449 (control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mechanicsville, VA 23116
Gill G.
Job Details: 07/21/2022
cx complaint: unit did not finish cycle but display indicated DONE and there was water in the unit. no stored fault codes. found unit does not have drain function. found wire harness not connected to drain pump. secured wire harness to drain pump. unit is now draining. ran diagnostic cycle and found unit is fully functional and working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Rockville, MD 20852
Roberto I.
Job Details: 07/21/2022
"CX complaint mw doesn't start unless a push the door.The unit seems to be oow according to the entitlement but this ia a Pulte building and should have 2yr warranty.alled office to confirm was told me to proceed IW.Tested mw, found bad left interlock. Ordering harness with interlock W11449277. Marked pre id hinged to be used on return just in case. Return visit 7/29/22; ordrng 1 W11449277 (harness with interlock)"
We serviced a
WHIRLPOOL RANGE
Model KCGC500JSS00
Near East Petersburg, PA 17520
Justin L.
Job Details: 07/21/2022
Cx complaint front burners take awhile to light. Was able to access unit and found back burners to ignite instantly. Found front burners to spark but take some time to ignite but once it does the flames are good. Checked ignitors and made sure the correct orrifices were in. Contacted techline and spoke to Chris SR#7734161358. He said to replace burner heads and caps so ordering those and once in office will need to call in and set return; ordrng 2 W11344539 (front burner heads)s and 1 W11380174 (burner cap)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near ,
Danny R.
Job Details: 07/21/2022
no has getting to middle and front burners will need manfold and gas safty vavle also has chip in cook top that needs replaced as well; ordrng 1 W11347745 (manfold) and 1 W11449506 (regulator) and 1 W11454367 (black cook top)
We serviced a
WHIRLPOOL WASHER
Model WTW8200YW0
Near Maidens, VA 23102
Jerod R.
Job Details: 07/21/2022
tested unti found unit had leak thru on water valve replaced valve
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Columbia, MD 21045
Eric W.
Job Details: 07/21/2022
cx complant of unit not cooling in fridge inspected fridge at 50 hooked up gages andran test 4 when it got to step 3 compressor running suction line from freezer started to frost up valve is not closing all the way and willl need to be replaced ss tec only; ordrng 1 W11575003 (3 way valve) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Chesterfield, VA 23832
John P.
Job Details: 07/21/2022
"CX complaint unit not drying dishes on 1hr wash and are partially dry on normal cycle that's about 4hrs long, advised CX on the need for rinse aid and that the quick wash is designed to not dry dishes as well because you asked it to finish as quickly as possible. And also to us the 'extended dry' option. CX had load of dishes on arrival from last night to show that not everything is dry, the clean light and sanitized light where both illuminated, checked for error codes none stored tested heater and ohmed out in range per tech sheet. Advised CX of use and cycle selection. Unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Fairfax, VA 22033
Richard B.
Job Details: 07/21/2022
"CX complant. Washer wont start , Inspected unit and found shifter error codes and off balance error code. Ordering dshifter , splutch Further work needed, RB , Costco 2 year; ordrng 1 W11481722 (shifter) and 1 W10721967 (splutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Baltimore, MD 21218
Milton J.
Job Details: 07/21/2022
"Cx complaint unit not cooling in both sections. RC temp-66, FC temp-59. Compressor running, condensor fan running and evap fan running. Removed evap cover and frost on the top incoming tube and bottom of evap tube. Discussed with MR and confirmed showing signs of a SS Repair needed. Quoted CX on repair and she paid 120.00 for diagnosis but is going to think about if she is going to do the repair or not. -MJrob; ordrng 1 W10309988 (Compressor) and 1 WP2188823 (Evap) and 1 W11506635 (Coupler) and 1 WPW10143759 (Drier)"
We serviced a
MAYTAG RANGE
Model MGR6600FZ0
Near Baltimore, MD 21230
Milton J.
Job Details: 07/21/2022
"Complaint oven door coming apart and oven not heating a should. Installed new Outter Door, Namepalte, Control and Temp Sensor as previously ordered. Tested unit and is now functioning properly. -MJrob"
We serviced a
WHIRLPOOL WASHER
Model LSB6000PQ0
Near Baltimore, MD 21213
Milton J.
Job Details: 07/21/2022
Cx complaint unit not draining. Went over O.O.W. pricing with CX and service was denied. CX said she looked at new unit and overall costs of repair would be right up there with new unit. No service was provided. -MJrob
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Clarksburg, MD 20871
Justin S.
Job Details: 07/21/2022
replaced the seal and bottom panel. tested in bake and broil. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Baltimore, MD 21213
Milton J.
Job Details: 07/21/2022
"CX complaint unit not finishing cycles. Checked for errors and a F5E1(Lid Switch Fault), F5E2(Lid Lock Fault) and a F5E3(Lidn Unlock Fault) codes stored. Manually tested lock and no response. Ohmed out latch and was: J6-2 to J6-3 = 11.7mohms, J6-1to J6-2 = 118kohms and J6-2 to J6-3 when Lid Opened = 10.9ohms. Unit needs new Lid Latch. -MJrob; ordrng 1 W11307244 (Lid Latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Newark, DE 19713
Taylor F.
Job Details: 07/21/2022
cx complaint is unit not cooling. Tested inspected and verfied complaint. Replaced compressor from previous diagnosis. Vacumed unit down and refilled with 68g of r600. Unit is now working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Baltimore, MD 21206
Milton J.
Job Details: 07/21/2022
CX complaint upper bin isn't opening and closing properly. Installed new Freezer Bin and Pan Front as ordered by previous tech. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF300ESS00
Near Germantown, MD 20874
Justin S.
Job Details: 07/21/2022
cx showed me the unit is leaking on her floor from the freezer. found the drain tube is frosted over. the duck bill is completely clogged. w11397260 deals with this issue. replaced the drain tube but cx cant find a pop so can only use the +5 year for part coverage. melted the drain line and poured a cup of water down. the unit is now good
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HB06
Near Baltimore, MD 21215
Shane M.
Job Details: 07/21/2022
"tried to installed interlock kits but wrong switches. ordering lower/upper switches. found lower interlock mount part not atteched to cabient. tried installed new holder on lower locks but didnt fix anything.; ordrng 1 W11182141 (lower interlock) and 1 W11182140 (upper interlock), used 1 WP8206419 (holder) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Abbottstown, PA 17301
Bernard M.
Job Details: 07/21/2022
"Replaced valve per previous tech, recalibrated and ran auto test, test completed without any further issues. Unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW01
Near Strasburg, VA 22657
Daniel J.
Job Details: 07/21/2022
work order built as oow unit is under a lowes contract no parts sent last vist sugguested a evap harness and thermistor called office to verify built incorrectly informed customer to contact lowes warranty and have them set up a appointment
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX00
Near Clarksville, MD 21029
Eric W.
Job Details: 07/21/2022
cx complant of unit not cooling past 8 degrees inspected unit found all gaskets are good and sealling cx has no ac in the home it is over 80 in side the house cx is going to put a small ac unit in kitchen to see if it helps told cx room temps need to be well blow 80
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Potomac, MD 20854
Julian H.
Job Details: 07/21/2022
2 YR WARRANTY COTSCOCX complaint about unit getting error f8e4 overflow inspected and found water on pan caused by suds talk wit CX about proper loading and use of soap as well to use affresh once a month found brass colored bushings followed svc pointer W11540964D p&L covered by scode S17304 tested and working
We serviced a
MAYTAG FREEZER
Model MFI2269FRB01
Near Montclair, VA 22025
Demonte S.
Job Details: 07/21/2022
Inspected the unit. Found that the cx is saying that the Refrigerator Lower Pantry Drawer will not stay on. Checked the Lower Pantry Drawer. Found that the Left Hand Endcap arm has snapped. Unit will need the Left & Right Endcaps. ; ordrng 1 W11222065 (ENDCAP) and 1 W11222066 (ENDCAP ( Right))
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Silver Spring, MD 20906
Roberto I.
Job Details: 07/21/2022
"Unit was delivered on Jan 2021 and is oow. The cx showed an AIG contract, I advised her to call AIG and get the service correctly dispatched. If we go back please pre id again control W11417466, actuator W10913953 and also drain pump W11399437 if possible"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Powhatan, VA 23139
Jerod R.
Job Details: 07/21/2022
"tested unit found unit had bad pts switch , replaced and tested unit is now fully functional; used 1 wpw10117655 (pts switch) from stock"
We serviced a
WHIRLPOOL WASHER
Model LDR3822HQ1
Near Richmond, VA 23234
Chris B.
Job Details: 07/21/2022
cx stated unit is not his and it belongs to the apt complex cx stated the apt people told him to call us... advised cx to get apt people to call us so we can charge them for sc cx denied service
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Ocean Pines, MD 21811
Michael E.
Job Details: 07/21/2022
Replaced the motor as per previous diagnosis. Its making Motor making sound on CW and CCW for agitate but is not turning. Replaced control and allowed 5min to synchronize. tested and calibrated unit and it is not turning. Making sounds as if is trying. I tested at motor and at capacitor but was not showing voltage. Switching back and forth from 0.00 to 0.0. Motor is vibrating and heating up. This has to be a break in the negative line...common wire. Ordering wire harness. Cannot reschedule due to NW part.; ordrng 1 W11590868 (lower harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, VA 23229
Joseph D.
Job Details: 07/21/2022
"pulled vacuum with original compressor installed, could only get 25 psi vacuum, replaced and was able to get 29 psi vacuum. unit cooling properly."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near ,
Danny R.
Job Details: 07/21/2022
installed harness now it lights checksok
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20010
Ricardo S.
Job Details: 07/21/2022
"door won't close because the latch is broken.. replaced door latch assy, unit tested and diagnostic test mode works ok"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Ocean Pines, MD 21811
Michael E.
Job Details: 07/21/2022
Replaced evap harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20010
Ricardo S.
Job Details: 07/21/2022
"drain pumps runs all the time, faulty cntrl board, order part 2 techs job; ordrng 1 w11574590 (cntrl elec) and 2 techsjob (2 techs job)s"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Bowie, MD 20721
Alexander D.
Job Details: 07/21/2022
"cx complaint unit leaking and warped cabinet trim to right of unit. inspected unit and verified complaint. found water leaking from fill asm. found water inlet nut loose. tightened nut and retested. no leaks found now. no visible water damage in cutout behind unit, pic saved. unit is now working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS05
Near Washington, DC 20008
Ricardo S.
Job Details: 07/21/2022
"Cx complains that the unit leaks water from freezer, inspected unit, the drain is clogged, i use the steam gun .. water draining ok, drip pan cks ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Hagerstown, MD 21740
Danny R.
Job Details: 07/21/2022
touch pad wasnt repsosive only worked in diag replaced touc pad and unit started up checksok
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PLTS2
Near Mechanicsville, VA 23116
Gill G.
Job Details: 07/21/2022
tested unit. found unit water valve leaking past into unit and not turning off and also leaking onto the floor.. unit is cooling and making ice. ice sheet is getting stuck and not slliding out onto cutting grid. water reservoir pump is not working. unit needs inlet water valve and water reservoir drain pump. ordered parts. collected for all but $110 labor.; ordrng 1 WPW10217917 (valve) and 1 W11566407 (reservoir drain pump)
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near Petersburg, VA 23803
John P.
Job Details: 07/21/2022
CX complaint unit randomly dripping water in found cold valve not always sealing inspected unit also found oil leaking from gear case advised CX of issues CX decline repair at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ayden, NC 28513
Ronnie B.
Job Details: 07/21/2022
upon arrival unit is oow. Cx said whirlpool gave her and extension and or concession but not seeing it in ticket or entitlements. Advised cx to reach out to whirlpool again for concession.; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Powhatan, VA 23139
Jerod R.
Job Details: 07/21/2022
tested unit found unit had no compressor function due to bad inverter ordered ne invertee; ordrng 1 W11461108 (inverter box)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Columbia, MD 21045
Israel R.
Job Details: 07/21/2022
"Customer complaint unit is not starting it only tried to drain. Keeps drainning as if it was full of water. Pressure switch tested good. The board is not reading the pressure switch. Ordering Control, UI, Door lock and pressure switch. Call custoemr when part is available.; ordrng 1 W11574590 (Control) and 1 W11044866 (switch-wl)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25ETSS00
Near Palmyra, PA 17078
Justin L.
Job Details: 07/21/2022
Cx complaint freezer drawer hard to open. Was able to access unit and found that from overtime to platic on the track had folded in on itself causing track to catch. Using a pick and a blade was able to clear debris from and test door now opens and closes with no problems
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Toano, VA 23168
Lucas R.
Job Details: 07/21/2022
"upon arrival found deli board not lighting up 0 vdc to control, 12.6 vdc output from power board, found broken bk wire in deli harrness, repaired wire, tested, unit working as designed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ
Near Arnold, MD 21012
Israel R.
Job Details: 07/21/2022
Got to the unit and the custoemr stated taht thye thought they had warranty i told them that the unit only has a one year warranty. he is calling whirlpool becaeu the unit is sparking and he thinks is a safety issue. If we get a dispatch on this unit send Power supply if available but order the capacitor.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Herndon, VA 20170
Richard B.
Job Details: 07/21/2022
"CX complant. Dryer squeaking. Inspected and found ideler is needed, Installed new ideler arm and tested unit, Working as designed, Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Silver Spring, MD 20902
Israel R.
Job Details: 07/21/2022
Customer complaint unit is still developing front on the front of the unit. I found the unit has frost in the front of the freezer and on the door as if the door is leaking. I found a lot of food. And a lot of the vents were blocked. I alos notice the door is starting to war slightly. I steamed the gasted and the dollar test fail on the bottom of the door and is not matching the the lower dor is warping out. ORdering freezer door and name plate also order new fan blade to imporve air flow. As well as adviced the customer to move itmems aroung to improve air flow. Custoemr is aware the unit will come to him and he will call us to replace it.; ordrng 1 W11178521 (nameplate) and 1 LW10642554 (dor-fip) and 1 WP2163777 (blade-fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ocean City, MD 21842
Michael E.
Job Details: 07/21/2022
Replaced ACU and rail mullion as oper previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Silver Spring, MD 20904
Israel R.
Job Details: 07/21/2022
Installed new gaskets. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Potomac, MD 20854
Julian H.
Job Details: 07/21/2022
CX complaint about unit leaking from RC and not making ice inspected and found no errors on test 66 & 56 test icemaker test 57 & cycled then tested temps 8* on icebox size of ice cubes very small issue with fill tube on test 45 didnt fill all the way needs adapter to make sure ice wont accumulate on FC found also an issue with drain pipe clogged need drain tube asm; ordrng 1 W10864518 (adapter) and 1 W11084807 (extension) and 1 W11087201 (heater fill tube)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Finksburg, MD 21048
Justin S.
Job Details: 07/20/2022
cx says the unit never locks to start the cycle. found the unit is just locking and unlocking the lid continually. f5e2(lock)f7e6(motor) f0e2(suds) error codes in memory. replaced the lock with preid and tested. the unit is now good
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDZ00
Near Alexandria, VA 22302
David J.
Job Details: 07/20/2022
Cx complaint unit has a lot of ice/snow build up in fc. This has been doing this for a while. This unit is a model suite so nobody cared to let us know sooner. Inspected unit and found both door gaskets are not sealing properly. Inspected outside of unit for physical damage and could not find any. Checked unit to make sure it was level which it was. Check door hinges and made sure they were properly lined up and tight. FC bottom of door gasket is sagging and I tried to heat with heat gun and could not get gasket to seal at all. Taking a look at the RC door gasket and found a huge gap on the left side and on the bottom. I was able to heat gasket on left side to make it seal. But could not get to seal on the bottom. Again could not find any damage to the Frame causing them not to seal. Ordering both doors w/gaskets for return visit. ; ordrng 1 Lw10856291 (FC door stainless with gasket) and 1 Lw10856289 (RC door stainless with gasket) and 1 W11178521 (Nameplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Severna Park, MD 21146
Kevin P.
Job Details: 07/20/2022
installed new ff evap fan w/ thermisters and insured drain for ff section is clear and draining properly.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Alexandria, VA 22303
Christian C.
Job Details: 07/20/2022
Installed cold and hot water inlet valve. Tested unit in service mode no issues. No errors. No leaks. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Virginia Beach, VA 23455
Justin W.
Job Details: 07/20/2022
cx complaint unit not working properly. checked unit to find no error codes. called techline spoke to Drew. 7734094794. found pink wire to shifter reading incorrectly. should be reading about 250killa ohms it is reading 1 ohm. per techline ordering harness and actuator. tested motor good.; ordrng 1 W11590868 (harness) and 1 W11481722 (actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Wilmington, DE 19805
Taylor F.
Job Details: 07/20/2022
"Cx complaint is unit not cooling. tested inspected and verifed complaint. Found the compressor drawing 20 amps on start up. Tried replacing start device and it changed nothing. Compressor is seized. Ordering compressor, cannot reschedule at this time. 2ct sealed system; ordrng 1 W11370574 (compressor)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Carrollton, VA 23314
Anthony D.
Job Details: 07/20/2022
cx complaint no power and wont drain checked unit found black and whit wires at terminal block not seated properly reseated wires to terminal block ran test cycle unit working as designed
We serviced a
WHIRLPOOL FREEZER
Model WSR57R18DH00
Near Palmyra, VA 22963
Kyle A.
Job Details: 07/20/2022
Cx complaint of unit not cooling. Did confirm unit only pulling .4 amps. Will need to change out compressor and drier. Cx is going to think over estimate.; ordrng 1 W10769822 (Compressor kit) and 2 WPW10143759 (Drier)s
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Randallstown, MD 21133
Keith H.
Job Details: 07/20/2022
replaced inlet valve tested and calibrated unit is working
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Shermans Dale, PA 17090
Fred G.
Job Details: 07/20/2022
"cx complaint unit is leaking. inspected unit entered into diag amd found f5e3, f0e2. cleared codes, removed rear and top cover and ran a test and found no leaks or anything wet. opened door and found bellow was clogged in the front drain holes. also found detergetent running down the from of unit. was able to clean up the drain hose and cleaned the bellow and test unit . unit now checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near Baltimore, MD 21206
Shane M.
Job Details: 07/20/2022
no owi on this sump. installed sump w drainpump. cleared codes. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Chesapeake, VA 23322
Zachery R.
Job Details: 07/20/2022
"installed thermistor, valve, and icemaker, tested, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Catonsville, MD 21228
Eric W.
Job Details: 07/20/2022
cx complant of unit not cooling again inspected unit found no dye but found sharder valve on compressor ont sealling properly and leaking replaced valve from old valve and filled unit and tested for leaks no leaks foiund
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ02
Near Wilmington, DE 19805
Taylor F.
Job Details: 07/20/2022
"Cx complaint is unit not making ice. Tested inspected and verified complaint. Found the ice box fan to be defective. Ordering ice box fan, Rescheduled for 8/4/22.; ordrng 1 W10846539 (ice box fan)"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Charlottesville, VA 22903
Kyle A.
Job Details: 07/20/2022
Address takes me to a field and office could not reach customer or leave a message. Moving on; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Richmond, VA 23228
Chris B.
Job Details: 07/20/2022
insatlled ordered parts tested unit worki ng as desighned
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Portsmouth, VA 23703
Carl A.
Job Details: 07/20/2022
cx complaint of unit not coming on checked unit to find that the control board had failed break down as follows 1/w11419171service call break down as follows service call 120.00parts 222.14shipping 15.00labor 110.00sub total 467.14tax 13.33grand total 480.47deposit 480.47
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS
Near Alexandria, VA 22314
David J.
Job Details: 07/20/2022
"Cx complaint unit door would go to shut and then open back up, unit would not shut which caused the light to stay on. Inspected unit and found it working properly. Kitchen is under construction and the contractor came by yesterday 7/19 and installed unit properly. According to Cx the contractor stated is was level which was causing it to bind and open back up. Check the leveling of the unit and it was straight. Tested unit (in,out) about 10 times. Heated up a wet paper towel and checked to make sure light was turning off. Unit is working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 07/20/2022
"replaced damper and ice chute, tested, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Hockessin, DE 19707
Taylor F.
Job Details: 07/20/2022
Cx complaint is a punturer in the side of the unit. Tested inspected and verifed complaint. Found a small dent on the side of the unit where it was repaired with putty and touch up paint from the factory. Cx concern was punture might have damaged something else. Unit is working as designed and cx is happy with the cosmetic aspect of it. Job is complete.
We serviced a
KITCHENAID ICE MAKER
Model KUIC18NNXS0
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 07/20/2022
"cx complaint unit not making ice, checked unit, unit would not fill, checked valve, come to find defective valve, quoted cx, service call $120, labor $45, part $168.49, tax $10.11, total $358.60. cx approved repair. cx paid in full"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Newark, DE 19713
Taylor F.
Job Details: 07/20/2022
Cx complaint is unit making a loud noise during spin. tested inspected and verifed complaint. Found the gearcase to be defective causing a loud grinding noise. Ordering gearacse and slider. Cannot reschedule at this time.; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider)
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Randallstown, MD 21133
Keith H.
Job Details: 07/20/2022
cx says she doesnt want service already ordered new unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Bear, DE 19701
Taylor F.
Job Details: 07/20/2022
cx complaint is unit not heating. Replaced element from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Ashland, VA 23005
Thomas B.
Job Details: 07/20/2022
Cx complaint unit is not working properly inspected unit found no cool conditions took off rear panel found even frost pattern however the fan motor is not working if I spin it by hand it does move and continue to move however does not spin up on its own and is very slow unit will need new harness and fan motor left qoute with the RV general people. Stated they will call with cx answer to repair; ordrng 1 W11213872 (harns-wire) and 1 WP2315539 (motor-evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Conway, SC 29526
Jason T.
Job Details: 07/20/2022
"Cx complaint, freezer door and pantry door handles loose, removed and reset the door handles for proper alignment. verified all unit functions for proper operation, working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Berlin, MD 21811
Frederick R.
Job Details: 07/20/2022
CX complaint is door damaged when delivered. Inspected and verifed complaint. Left hand door has 2 big dents. Checked rest of unit and did not notice any other damage. Also CX was having issue with water dispensing. Found CX did have filter in correctly. Corrected that issue and now water is good. Ordering left hand door. Cannot reschedule due to oversized part shipment. Informed CX to inform via when then door comes in and make sure to inspect for damages prior; ordrng 1 W11435353 (left door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, VA 23323
Zachery R.
Job Details: 07/20/2022
"replaced control and icemaker, tested, unit working as designed. advised cx to monitor ice production. secured control in bin."
We serviced a
WHIRLPOOL OVEN
Model WOS11EM4EB02
Near Greenville, NC 27858
Ronnie B.
Job Details: 07/20/2022
cx complaint of unit not working. Checked unit and is doa. Checked voltage to unit and found l1 to be reading 240 vac at unit but 120vac at junction. Checked all components of unit that could close and allow l2 to meet l1. Found temp probe shorted and in turn shorting control internally causing 240vac to l1. Disconnected temp probe and unit powerd on. Will replace temp probe and control; ordrng 1 W10859573 (sensor)
We serviced a
WHIRLPOOL DRYER
Model WED7300DW0
Near Bear, DE 19701
Taylor F.
Job Details: 07/20/2022
"Cx complaint is unit not starting. tested inspeted and verifed complaint. Found the thermal fuse to be defetive. Cx jsut had thermal fuse replaced 2 weeks prior. Unit had good airflow and vent was clear. Cx also stated clothes were getting very hot and starting to turn brown. Replaced thermal fuse from VS and ordering hi limit thermostat, thermal fuse and TCO kit as well as the thermistor. Rescheduled for 8/2/22.; ordrng 2 WP3392519 (thermal fuse)s and 1 WP8577274 (thermistor) and 1 W10900067 (cutoff-tml) and 1 WP3977767 (thrmst-fix), used 1 WP3392519 (thermal fuse) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near East Berlin, PA 17316
Bernard M.
Job Details: 07/20/2022
"Cx complaint unit makes noise while running. Ran unit on normal cycle and found the unit to making screeching noise. The bearings on pulley are tight creating the noise. Unit heats as designed and instructed cx clean out vent hose if only having partial heat. Ordering pulley, once part is in contact cx to reschedule; ordrng 1 W10547287 (idler pulley)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBLO
Near Clayton, DE 19938
Taylor F.
Job Details: 07/20/2022
"Cx complaint is unit not heating. Tested inspected and verifed complaint. Cx had a F7E1 error code and said unit was not heating. Found another company had put a sump in the unit. Ran unit through a diagnostic cycle and the heater ciruit is working properly. Tech sheet states that if an open heater ciruit is detected, it will not use the heater until it is reset by running through a diagnostic cycle. If the heater is unplugged while power is going to the heater, it faults out and gives f7e1. Reset unit and unit is working as designed. Job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Fairfax, VA 22031
Demonte S.
Job Details: 07/20/2022
Installed Evaporator Kit. Pulled Vacuum. Unit is holding a Vacuum. I then filled the unit with 5.50 oz's. Pressures are 1 bar on the Low side. 120 - 130 Psi on the High side. Unit is starting to Cool.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Derwood, MD 20855
Julian H.
Job Details: 07/20/2022
replaced parts tested defrost and heater working MUST WAIT 24HRS TO COOL DOWN AROUND 48 TO SEE ICE
We serviced a
WHIRLPOOL DRYER
Model WED8900BC0
Near Bowie, MD 20720
Israel R.
Job Details: 07/20/2022
Customer complaint unit drier latch is loose. I asked the cusotmer if he would like me to swap the latch since the other side is new. He said yes not parts needed just swap the latch. door is closing good.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ07
Near Toano, VA 23168
Gill G.
Job Details: 07/20/2022
"cx complaint: unit caught on fire. inspected unit and found fire occured inside cooking cavity. fire damaged turntable ring and burned a hole in the cooking tray. fire started to penetrate liner but did not go all the way through. fire deformed liner. did not find damage aroung turntable motor or cooktop light. did not find damage to any components. called techline and spoke with Robert. reported finding to safety, spoke with Cody. advised to have cx call whirlpool safety."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Fairplay, MD 21733
Danny R.
Job Details: 07/20/2022
ui touch pad is bad replaced unit works now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manassas, VA 20110
Carl R.
Job Details: 07/20/2022
"Not Cooling - SP W11174997 - PRE-ID Review Service Pointer before attempting Sealed System. Opened freezer door, cleared frost from freezer cover wall. Removed cover, used steamer and shop vac. Defrosted all ice and frost, used shop vac to clear all falling water. Removed original thermistor installed thermistor See sd pics. Installed cover and shelves. Also cleared ice from return vent on frige side. Unit working properly."