Service History 289 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Annville, PA 17003

Cody H.

Job Details: 08/18/2023

"CX complains unit ran off balance with a normal load and unit hasnt run correctly since. Unit shows no error codes, ran unit through diagnostic test and unit made noise during CC agitation. When unit went to spin, it ran off balance and stopped spin cycle. unit still showed no errors. Inspected under unit and found no signs of leaking gearcase. Gearcase is making grinding noise when spinning by hand. Unit will need spin basket, gearcase, agitator, splutch and motor for repair. Office to schedule with cx when approved and all parts arrive including spinbasket sent to CX. CX EMAIL CONFIRMED.; ordrng 1 WP3951744 (agitator) and 1 WP21366 (spanner) and 1 W10554251 (spin basket) and 1 WP389140 (drive block) and 1 W11454741 (gearcase) and 1 W10890624 (motor) and 1 W11481722 (actuator) and 1 W10721967 (splutch)"

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CW6

Near Hampton, VA 23661

Carl A.

Job Details: 08/18/2023

"cx complaint of unit arching,checked unit to find arching coming from cap and diode,called saftey spoke with Micheal , was advise that they were not going to repair it,advise cx on cost of unit but whish not to have a EST at this time"

We serviced a

MAYTAG REFRIGERATOR

Model MTB2456AEW

Near Virginia Beach, VA 23455

Carl A.

Job Details: 08/18/2023

"cx complaint of rc freezing food ,took temp readings of 39,,18 in freezer,found that tyhe damper door is not opeing and closing any more with the thermistor parts need for repairs are NLA as it is what contorls the air flow in the frig; ordrng 1 61002093 (Damper/insulation Kit (Series: 10))"

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Virginia Beach, VA 23464

Carl A.

Job Details: 08/18/2023

replace all parts tested unit works as deisgned

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near ,

Eric F.

Job Details: 08/18/2023

"Confirmed cx complaint unit not filliing properly. Found inlet valve receiving power but not functioning properly. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Virginia Beach, VA 23453

Carl A.

Job Details: 08/18/2023

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Damascus, MD 20872

Ricardo S.

Job Details: 08/18/2023

"Cx complains that the unit microwave makes a clicking noise and run for 5 second, inspected unit, the interlock holder switch on top is loose, so the switch wont make a good contact.. holder switch back in the correct place, unit tested with cx and microwave works fine"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near New Cumberland, PA 17070

Bernard M.

Job Details: 08/18/2023

"Cx complaint broil doesn't stay on after ignition. Turned unit on broil and it ignited but after 2 min, the broil tube would lose the flame and igniter would shut off. Ignited again and only half the tube would have flames.The regulator has restrictionnd not producing enough gas to keep tube lit. Ordering parts, once available, contact cx to reschedule; ordrng 1 W11449506 (regulator) and 1 WP8054078 (broil tube)"

We serviced a

MAYTAG WASHER

Model MVWB850YW0

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 08/18/2023

cx complaint is the unit not completing cycles and making a grinding noise. checked for codes and found F70 overload. cleared code and ran service cycle. unit is very loud during spin. unit has a bad bearing. quoted cx for repair but they declined to fix unit due to cost. servie call paid within 30 days.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manassas, VA 20110

Richard B.

Job Details: 08/18/2023

"CX complant. Wall has frost. Inspected unit and found evap iced over , Thawed out evap with steamer , Replaced harness and turned defrost on to every 8 hours in step 7 . Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW0

Near Silver Spring, MD 20901

Brian F.

Job Details: 08/18/2023

"Cx states unit won't start cycle, tested and confirmed. Can hear motor spinning freely when trying to spin or agitate, found drive pulley had fallen off gearcase shaft. Reinstalled drive pulley, ran auto test cycle, completed with no errors, ran manual spin and agitate tests, unit is now working properly. Quoted cx for replacement shield, cx declined."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 08/18/2023

"cx complaint is the unit not completing cycles. cx said installer started a cycle, it got to wash but didnt get to done. she cancelled and tried running and load and the same thing happened. i checked for codes and found F8E1. cleared code and ran each valve. found no flow form cold valve. ran service cycle and calibration cycle. unit is working as designed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Taneytown, MD 21787

Brian R.

Job Details: 08/18/2023

replacd parts ordered and tested unit. unit now runs as it should and starts. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KUDS03FTSS3

Near Silver Spring, MD 20902

Brian F.

Job Details: 08/18/2023

"Cx states unit not draining, tested and confirmed, drain pump receiving 120VAC at connector but not activating. Ran service test cycle, during test water began leaking from sump. Quoted cx for sump assembly and drain pump, cx declined repairs."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Williamsburg, VA 23185

Lucas R.

Job Details: 08/18/2023

"replaced evap fan, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Bowie, MD 20721

Shane B.

Job Details: 08/18/2023

"cx complaint is the unit displaying F8E4. when i arrived that code was displayed. found water in the drip pan. emptied pan and checked for codes. found F9E2, F8E4. cleared code, ran service cycle. unit completed the cycle with no leaks. door gasket looks fine. unit was leaning slightly to the right, leveled feet. i started a quick wash cycle. i let it fill, wash and drain but nothing leaked. advised cx to use unit like normal and call us back if issue returns. currently working as designed."

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Lancaster, PA 17602

Fred G.

Job Details: 08/18/2023

cx complaint they were using right front burner when they noticed a chemical oder from unit. inspected unit and found unit had a thermal event at terminal block. unit needs main harness. I qouted cx for repair and cx declined. charged cx only for sevice call $120 check

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near New Cumberland, PA 17070

Bernard M.

Job Details: 08/18/2023

"Replaced both parts, per previous tech, ran normal dry cycle and unit heated. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG00

Near Annandale, VA 22003

Jason A.

Job Details: 08/18/2023

CX complaint FRIDGE not freezing items in FC. Replaced compressor & install UV dryer & coupler. Pressure check with NITROGEN 140psi for 20 minutes & no change in reading. See SDpics. Run vac & filled with 4.25 OZ R134a. Good running & equalise pressures. Good amp draw. Checked evap good frost pattern. Checked servicebench. Costco unit. Called office to refund SC > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 08/18/2023

"replaced auger motor and coupler, aguer in bin failed.. needs ice bin; ordrng 1 WPW10558423 (ice bin)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Ashburn, VA 20148

Ken M.

Job Details: 08/18/2023

"Customer complaint is that the unit is not heating properly, seems too cold. Oven tested on bake at 350 and the sensor swing is more than 60 degrees. Sensor replaced. Power restored and assisted customer with connecting unit to home wifi to address software issues. Could not connect to customer's home wifi. Customer referred to home connectivity support."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Carlisle, PA 17015

Andrew S.

Job Details: 08/18/2023

Per previous diag I was able to access and replace the FC door. I then verified that the gasket is sealing properly against the cabinet. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annapolis, MD 21409

Israel R.

Job Details: 08/18/2023

Service Pointer. Customer complaint light are fliquering and the unit stopped making ice after we left. I ran test 56 no error codes. Tested 58 warmer than harvest temp. Ran test 57 and is Harvesting. Ran fill test is not filling. The heater is not turning on and is not getting power. I pulled ceiling cover and found i left the heater unpplugged. Reseated and ran test 19 after that ran tes 45 and completed the test. Lights are flickering and the will need new FC light per serivec pointer. Pointer to cover for part and labor. ORdering led module 5 at tribles.; ordrng 1 W11601310 (LEd module)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Alexandria, VA 22307

Leon

Job Details: 08/18/2023

cx complaint ice maker wont come out. confirmed issue found ice covering magnet and cx was pulling the door out too fast. replaced magnet and instructed cx on opening freezer door from the middle of the rail firm and slowly. unit is good to go

We serviced a

KITCHENAID OVEN

Model KODE500ESS01

Near Freeland, MD 21053

Brian R.

Job Details: 08/18/2023

came out to replace harness and she said unit died and nothing working and ovens wont run or heat as they should. found more then the 1 code listed. tested and checked unit again as harness will not fix issue. found codes F9E0 Product not wired correctly F6E1Over temperature main/upper oven F1E1 Internal Oven AM Error F1E0 Oven user interface failure. unit has a electrical issue and now more of unit is affected. went over and advised now we will replace concole and cotrolls at same time as well as get a element for return and replace everything at once when tearing unit down to replace harness. some parts are reodered for electric issue. cx only used lower oven and unit shut down or powered off at times. office will schedule. ; ordrng 1 W11086141 (Console 423.58) and 1 W11179310 (Control) and 1 W10801665 (Control) and 1 W10804429 (Broil Element 89.75)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Virginia Beach, VA 23453

Carl A.

Job Details: 08/18/2023

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near York, PA 17403

Sal R.

Job Details: 08/18/2023

"Per the previouse tech, i was able to access and replace both parts. I advised CX to replace his water filter due to water flow concerns. CX paid in full as of 8/16/23"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Walkersville, MD 21793

Ricardo S.

Job Details: 08/18/2023

"Replaced parts, unit tested on test mode, washer sound normal"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21701

Ricardo S.

Job Details: 08/18/2023

"Replaced heater assy, unit tested and defrsot works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Charlottesville, VA 22901

Kyle A.

Job Details: 08/18/2023

Units icemaker thermistor is out of range. Ordering icemaker.; ordrng 1 W11658802 (Icemaker)

We serviced a

WHIRLPOOL FREEZER

Model MFI2570FEZ07

Near Charlottesville, VA 22903

Eric F.

Job Details: 08/18/2023

"Installed LED light, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Richmond, VA 23235

Chris B.

Job Details: 08/18/2023

cx comp unit will shake insp unit found all 4 suspention cups not locked in replaced and turned all susepntion cups tested unit on high spin found unit to litteraly walk across room found stripped hub unit will need hub and suspention to complete repair cx stated she will be replacing unit

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near Charlottesville, VA 22901

Kyle A.

Job Details: 08/18/2023

Reseated door and unit is now as designed.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Annandale, VA 22003

Jason A.

Job Details: 08/18/2023

CX complaint DRYER not heating but drum spins. Found HTR element measures open. Good voltages at terminal block. Measured inspected all heating components. Replaced element & test unit heats > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Crozet, VA 22932

Danny R.

Job Details: 08/18/2023

unit from cx statemant unit was having defrost issues when i got it runningh again compressor failed cx is not here they will pay 120 on next visit; ordrng 1 W11370574 (compressor) and 1 sealedsystem (2 call count sealed system)

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXBL7

Near Rockville, MD 20854

Julian H.

Job Details: 08/18/2023

CX complaint about unit leaking when running put unit on test mode no errors let auto test & CX has a lot of suds forming inside using powder suds displacing water causing leak advised to change detergent presentation use affresh & white vinegar baths CX PIF

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS05

Near Gainesville, VA 20155

Daniel J.

Job Details: 08/18/2023

oven tripping breaker on arrival customer showed me junction box for oven and power supply signs of arcing on panel removed cover wires making contact replaced two wire nuts and taped up tested staying on not tripping the breaker and tested and confirmed heating paid serivce call fee by cc

We serviced a

WHIRLPOOL DRYER

Model WED4950Hw0

Near Manassas, VA 20110

Richard B.

Job Details: 08/18/2023

"CX complant , Two or three cycles to dry clothes. Found unit is heating but vent is restricted. Needs to have vent cleaned , Vent test , Card stayed on hanger three of three times. RB"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Hyattsville, MD 20783

Shawn D.

Job Details: 08/18/2023

"opened system and was full of r600. replaced the compressor inverter,control,stub on compresor then uv drier vacumed system down and filed to recomended and started cooling. unit is good to go; ordrng 1 W10913906 (coupler SD V/S) and 1 w10143759 (uv drier SD V/S), used 1 w10913906 (coupler SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ7

Near Hanover, MD 21076

Alexander D.

Job Details: 08/18/2023

"replaced transformer, magnetron, capacitor and diode. found wire coming out of noise filter wasnt actually burnt, just had some of the foam from on top of the capacitor bracket melted on it. ran unit for 3min to test, no smoke or smells and unit is heating. unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Silver Spring, MD 20906

Brian F.

Job Details: 08/18/2023

"Cx states unit not making ice or dispensing water, tested and confirmed, water not dispensing, no ice in tray or mold. Valves are activating, found unit had frozen water tank, thawed tank and sealed leaks in air tower. Water now dispensing, ice maker filled, unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Vienna, VA 22180

Simon

Job Details: 08/18/2023

CX complaints washer lid lock wont open .inspected unit and that found lid lock wont work .CX return unit to costco as agreement in 90 days.SZ

We serviced a

WHIRLPOOL RANGE

Model KGSS907SSS02

Near Washington, DC 20016

Dustin F.

Job Details: 08/18/2023

"CX complaint: unit had f2E1 codeinspected unit, confirmed CX complaint. cycled power and checked all connections. Unit needs new control and switch membrane. LEft quote for CX. at this time CX wants to replace unit rather then repair. cx paid svc fee."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Shenandoah Junction, WV 25442

Ezra M.

Job Details: 08/18/2023

"installed drier and couplers. leak checked sys with nitrogen and vacuum. both held. filled with r600a, verified good pressures and unit cooling."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/18/2023

"CX complaint no ice.Found ice container empty. Temperature in the Fc 0F, icebox fan ok, evap fan ok. harvesting ok, IM water fill ok. Ice level sensor ok. Ran test 56, no errors (E0). Ordering icemaker W11658802, fill tube heatrer W11087201 and UI W11636543.; ordrng 1 W11636543 (UI) and 1 W11658802 (icemaker) and 1 W11087201 (fill tube heater)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Virginia Beach, VA 23454

Carl A.

Job Details: 08/18/2023

"cx complaint of unit dripping water after loads are done,checked unit to find water vavles have an internal blockage replaced valves tested and calibrated unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Lancaster, PA 17603

Fred G.

Job Details: 08/18/2023

"i was able to access unit and replace the compressor, evap , filter dryer as per previous tech. I found pressures were over 200 on high and 25 in vacuum on low.called TL TL deemed unit unrepairable. job complete. advised cx lowes will be in touch."

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS05

Near Bethesda, MD 20814

Roberto I.

Job Details: 08/18/2023

"Cx complaint noisy fan on upper oven.Ran diagnosting and tested upper convetion fan, confirmed noisy motor. Replaced part using pre id. Unit tested ok. Collected $380.53 with check"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Springfield, VA 22150

Christian C.

Job Details: 08/18/2023

Installed IM. Ran test IM cycled and filled.

We serviced a

WHIRLPOOL WASHER

Model MVWB725BW0

Near Silver Spring, MD 20906

Brian F.

Job Details: 08/18/2023

"Installed lid lock, entered diagnostic mode, no saved errors, ran auto test, completed with no errors, entered manual test mode and tested lid lock, lid locks and unlocks properly. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Silver Spring, MD 20904

Brian F.

Job Details: 08/18/2023

"Took gasket out of packaging to check for defects before removing old gasket, found incorrect gasket packed. Double checked parts list, distributor, service parts portal, and googled, part number is correct. Reordering gasket.; ordrng 1 W10136735 (door gasket reorder)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS01

Near Washington, DC 20002

Samuel R.

Job Details: 08/18/2023

cx complaint unit is not cooling.inspecteed unit and could confirm cx complaint.found fc 64 and rc 71.checked unit for leaks and could not find one.did a amp draw and got 0.40amp.checked pins 1-2 10.8 ohms 1-3 16.9ohm and 2-3 10.18ohms talked with TS and confirmed bad compressor.compressor is cpe cx owes labor on visit WPW10507886, WPW10143759; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (uv dryer)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Manassas, VA 20110

Richard B.

Job Details: 08/18/2023

"CX complant. Washer dosent fill enough. Inspected unit and cx stated she fills up tub when washing clothes, No error codes , Unit washes , fills and drains and spins correctly. Advised CX to cut back on load sizes. RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Tappahannock, VA 22560

Thomas B.

Job Details: 08/18/2023

Found drain wires clipped repaired and reseated tested and inspected for proper use. Recalibrated tub using test cycle. unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Washington, DC 20008

Dustin F.

Job Details: 08/18/2023

"Upon arrival, found outer tub defective again.Contacted WP Tradecare and spoke to a Mrs. Essy. GAve her the scoop on what the CX has been going through and tradecare approved unit to be put up for exchange. job complete."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Washington, DC 20002

Samuel R.

Job Details: 08/18/2023

replaced part and tested unit now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Elkridge, MD 21075

Alexander D.

Job Details: 08/18/2023

"cx complaint bottom of fz door gasket and top of rc door gasket keep falling out. inspected unit and verified complaint. preid fz gasket still falls out easily. channel in door gaskets push into must be warped. ordering doors, nameplate and gaskets incase they still come out easy with new door. advised cx doors will be shipped directly to her house and to call office to schedule return visit after inspecting for damages.; ordrng 1 LW10636409 (fz door white) and 1 W11178521 (nameplate) and 1 LW10636410 (rc door white) and 1 W10861499 (fz gasket white)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Newport News, VA 23601

Orbie

Job Details: 08/18/2023

"cx complaint unit ice dispenser got stuck on her as well as they had to move ice around to get ice production. checked unit. found no issues at this time but advised cx to monitor unit and video any issues with her phone. cx also stated her ice dispensing is slow, but appears to be working as designed. completing ticket until cx calls back"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Toano, VA 23168

Lucas R.

Job Details: 08/18/2023

"flushed system, prepped comressor, checked drier for blow out, multiple repairs minimal cap tube left, followed service pointer for extra capillary tube W11543755, capillary tube seperated from heat exchanger, called tech;ine spoke with rob, unit sent for review, non-repairable."

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Washington, DC 20010

Dustin F.

Job Details: 08/18/2023

"CX complaint: Unit still leakinginspected unit, found mastic messed up on cap line. blocking water draining to drain hole. used weedwhacker string to confirm the drain is clear about 5 feet down. cleared out all ice from around evap and moved thermistor. cleaned out all ice in styrofome cover of suction line. tested unit, unit working as intended."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Hagerstown, MD 21740

Ricky E.

Job Details: 08/18/2023

customer stated that the unit was out of balance. verified issue and fnd weak shocks... need parts...; ordrng 1 W11130359 (suspension)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Rockville, MD 20853

Julian H.

Job Details: 08/18/2023

replaced parts pulled system to vacuum 30 inch when charge 55gr of r600a unit not holding pressures talk to TL tought it was a restriction on drier talk to MM found a little tiny hole on discharge fixed this charge with r600a 55gr unit holding pressures & start build frost pattern on evap

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/18/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Annapolis, MD 21409

Israel R.

Job Details: 08/18/2023

Customer complaint unit is not making ice. I found the ice maker is not making ice and optics are flashing. I reset the unit and i can see the optics solid line and then is flashing. Found 120 to the ice mamer but the ice maekr is getting hung up. Collected in full for the ice maker. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDB01

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 08/18/2023

"CX Concern the unit not cooling , found compressor running but frost pattern.. there is ice ball on cap tube.. contacted wpl techline insufficent comp or leak ..; ordrng 1 W11580057 (compressor) and 2 W11504415 (coupler)s and 2 W11504430 (coupler)s and 2 W11506619 (coupler)s and 1 W11109499 (filter drier) and 1 W11579351 (evap) and 2 W11504450 (coupler)s and 2 W11506620 (coupler)s and 1 3ct (3ct)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Alexandria, VA 22304

Leon

Job Details: 08/18/2023

"cx complaint washer violently spinning. entered diagnostic mode tested fast and slow agitation as well as fast and slow spin and machine started to slam. ordering new suspension rods,; ordrng 1 W11400156 (suspension rods)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 08/18/2023

Installed new cap and mullion pivot and shelf.. the incorrect gasket was sent. P/N was correct .. also the support for shelt failed and causing the door not to close all the way . needs gaskets and supports; ordrng 1 W10917312 (gasket black) and 1 W10917313 (gasket) and 1 W11666273 (support) and 1 W11226828 (supprt)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Annapolis, MD 21403

Israel R.

Job Details: 08/18/2023

Customer complaint unit is leaking from the door. I ran test and found the unit is unlevel and the gakset is not sealing correctly. Intalled new gasket and tested. Unit is not leaking anymore but on the test i go a F10E2 error code. Vent wax motor. ORdering vent assembly.; ordrng 1 W11649995 (Air vent) and 1 W11545539 (Vent)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Bowie, MD 20721

Shane B.

Job Details: 08/18/2023

"cx complaint is the unit leaking water. cx said leak happens randomly, sometimes once or twice a day. when i arrived unit had a puddle at the front right foot. i inspected and found water stains on the compressor, on the bottom of rear unit below and behind compressor leading over to the area where the water was on the floor. looks like drian line is overflowing causing water to spill and miss the drain pan. i removed drain tube and found it was clogged with gunk. one cleared the drain line flowed freely into the drain pan. unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS3

Near White Hall, MD 21161

Brian R.

Job Details: 08/18/2023

cx complaint is with oven and not heating as it should and takes a long time to preheat like a element is out he said. burners check. set oven to 375 to check temp range. unit heats very slow. both element get hot. tried to broil and broil wont work.units not responding to all functions. will order parts needed and office will schedule. 2 units in home needing parts. ; ordrng 1 W10833885 (Temperature Sensor) and 1 W11034208 (Oven Cotrol) and 1 W10860916 (Spark Mod) and 1 W11105615 (Display)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Norfolk, VA 23504

Justin W.

Job Details: 08/18/2023

replaced acu while testing noticed hot water and cold water colors on house valves swapped. hot water is blue and cold is red. causing hoses to be incorrectly installed. correctly installed hoses and retested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Williamsport, MD 21795

Ricky E.

Job Details: 08/18/2023

customer stated that when lasted used the dispenser made a loud sound and stipped working. verified issue and fnd ice dispenser couplings sheerd off from being weak... need parts...; ordrng 1 w11347840 (ice bucket) and 1 w11573761 (chute) and 1 WP2220458 (coupling)

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Charlottesville, VA 22901

Kyle A.

Job Details: 08/18/2023

Adjusted right front burner as it would not ignite properly. Unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Fairfax, VA 22031

Jason A.

Job Details: 08/18/2023

CX complaint FRIDGE not making ice. Found cubes in IM but wont advance when test button is held down. Has 120VAC > JJ; ordrng 1 W11546935 (icemaker)

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Martinsburg, WV 25404

Ricky E.

Job Details: 08/18/2023

"customer stated that the unit was overheating when in use.. ran unit and couldnt get the unit to overheat. the units ui logic maybe at fault, but unable to verifie.. unit is operating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near White Hall, MD 21161

Brian R.

Job Details: 08/18/2023

cx complaint is fridge seems to be to cold and things freeze and the water outlet in unit keeps dripping. saw drip and all the water on bottom. took temp readings of 3 in the freezer 40 in fridge. he said unit holds different temps through the day. water is a slight drip will order parts needed and office will schedule.; ordrng 1 W11524656 (Control) and 1 WPW10594329 (Damper) and 1 W11524655 (Water Valve)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Washington, DC 20002

Samuel R.

Job Details: 08/18/2023

cx complaint unit is not starting cycle.inspected unit and foudn unit to perform well.instrcuted cx on how to properly use unit .unit checked out good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/18/2023

"unit wouldnt power motor do to capacitor being bad it leaked out and wasnt putting power out replaced with van stock runs fine now checksok; ordrng 1 W11395618 (cap), used 1 W11395618 (CAPACITOR) from stock"

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Harrisburg, PA 17111

Bernard M.

Job Details: 08/18/2023

"Cx complaint unit makes noise. Ran test cycle and found when in spin the unit would make slight sqealing noise. Inspected underneath and found the belt rubbing hard against splutch. Removed belt and applied lubricate and placed back on. Recalibrated and ran another test, unit completed test without noise or any further issues. Unit runs as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Manassas, VA 20110

Richard B.

Job Details: 08/18/2023

"CX complant. Leaking fridge, prior diagnosis found unit needs inlet valve and pan. Installed both and tested unit. Working as designed/ Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Laurel, MD 20723

Alexander D.

Job Details: 08/18/2023

replaced fz fan and damper. tested unit. advised cx to allow 3days for temps to adjust

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near West Springfield, VA 22152

Christian C.

Job Details: 08/18/2023

Installed strike. Ran through diag cycle no issues. Cx had thrown away old strike.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Chesapeake, VA 23325

Justin W.

Job Details: 08/18/2023

cx complaint no ice and unit not cooling. checked unit to find unit not defrosting. while defrosting evap found heater harness had unplugged during normal operation of evap freezing and thawing. plugged in and tested in test 132 to find heater coming on. found thermistor in ice ohmed at 23 k ohms. thawed evap and tested. advised cx to monitor over the weekend and if ice does not get made to call us back on monday. cx agreed unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Carlisle, PA 17015

Andrew S.

Job Details: 08/18/2023

Cx complaint is that the unit is not going into cool down. Uppon arrival I ran a 15 minute timed dry and checked the exhaust temps with my thermocoupler. I found that the unit enters cooldown with 45 seconds remaining and I verified that the temps began dropping during that time. Unit is functioning as intended. Job complete

We serviced a

MAYTAG DRYER

Model MED6630HW2

Near Richmond, VA 23236

Chris B.

Job Details: 08/18/2023

replaced control tested unit wroking as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS00

Near Vienna, VA 22181

Simon

Job Details: 08/18/2023

"CX complaints freezer door doesnot close and ice maker doesnot make ice .inspected unit that found freezer door seal not seal properly and refrigrator door as well .CX have the refrigrator door seal right side .orderd freezer door seal need 2nd tech.CX paid for service call ,parts .CX will pay for labor next visit.SZ; ordrng 1 2309216 (FREEZER DOOR SEAL)"

We serviced a

KITCHENAID OVEN

Model KFGC506JSS05

Near Oakton, VA 22124

Simon

Job Details: 08/18/2023

CX complaints side frame around the oven bent .inspected unit found that left compartment panel (skin )bent replaced left panel and ordered left side panel or skin.CX paid for labor and parts.SZ; ordrng 1 W11333179 (left side skin panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Edgewater, MD 21037

Israel R.

Job Details: 08/18/2023

"Customer complaint unit stopped cooling all together. I found the unit is starting. But the compresssor is really loud. Also is leaking dye on the evaporator. Unit needs seal system collected 120. Ordering evap Rc, dryer, compressor and dryer. parts in stock. Could not schedule return visit. Office closed.; ordrng 1 W11492867 (evaporator(listed on parts list)) and 1 W11457263 (evaporator(Part replaced) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Gatesville, NC 27938

Austin D.

Job Details: 08/18/2023

replaced the gasket and the door. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Dillsburg, PA 17019

Bernard M.

Job Details: 08/18/2023

"Cx complaint the lid won't lock. Inspected lid and found the strike had fragmented when the lid latch attempted to lock. Found strike inside latch. Removed strike and replaced using pre-id parts, ran test cycle, unit completed cycle without further issues. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Chantilly, VA 20152

Richard B.

Job Details: 08/18/2023

"CX complant. Fresh food not cold enough, Inspected unit , Tests for thermisters pass , and found damper dosent open in test 3 but fan is running , Temps in freezer are around 25 degrees. Believe it is low on referigerant. Ordering up sealed system R600a ordering updated kit per service pointer . Further work needed , Not in stock. RB; ordrng 1 WPW10479155 (damper) and 1 W11574734 (updated compressor kit) and 1 lockring (lock ring) and 1 876765 (tube kit)"

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS00

Near Williamsburg, VA 23188

Lucas R.

Job Details: 08/18/2023

"cx complaint glass broken, checked unit found outer door glass shattered, outer door, expart, spoke with RTM, advised unit will be cancelled after 10 more days, due to backorder part. part # W11653626 outer door."

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/18/2023

unit isnt defrosting will need control and heater harness; ordrng 1 W11650661 (elelemnt harness assy) and 1 W11546690 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Gainesville, VA 20155

Daniel J.

Job Details: 08/18/2023

fridge no cool on arrival unit unolgged spoke homeowner over the phone stated unit just stopped cooling confirmed evap fans on when powered on test 4 no frost building on evap no ramping up on test 5 whine from compressor but no change in sound exited out let unit run with compressor and condenser fans on no change in temps or evap coils also gaskets failing; ordrng 1 WPW10608485 (evap) and 1 W11087200 (invertor) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 w11506635 (process stub) and 2 W10846057 (gaskets)s

We serviced a

WHIRLPOOL DRYER

Model MED3500FW1

Near Springfield, VA 22153

Christian C.

Job Details: 08/18/2023

"cx complain high squealing noise, inspected the unit and fou nd the squealing noise come from idler- puly instal new idler-pouly and front rollers."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXB07

Near Takoma Park, MD 20912

Dustin F.

Job Details: 08/18/2023

"cx complaint: unit noit dispensing iceinspected unit, confirmed ice block clogging bing chute. cleared ice and tested unit. unit now working as intended.;"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Burke, VA 22015

Christian C.

Job Details: 08/18/2023

"Cx complaint unit went from sensing to done. Tested motor again reading 4.6ohms. Should be 5-9.5ohms. TSP. Ordering motor, harness, and splutch.; ordrng 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11643701 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 08/18/2023

Cx complaint is that the unit is making a noise when dispensing water since they have replaced the filter. Upon arrival I tested the dispenser and found that the noise is present. I then tested the dispenser after I removed the filter and found that the noise is not there. I informed the cx that the noise is being caused by the flow from the filter.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/18/2023

i found temps way off fresh side is 57 and freezer is 39 will need compressor installed; ordrng 1 W11574734 (compressor) and 1 W11506635 (vavle) and 2 2callcountsealedsystem (2 call count compresor)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ

Near Clifton, VA 20124

Christian C.

Job Details: 08/18/2023

"cx complain unit leacking front left corner, run diag-cycle found no leack, adjusted both front legsrun diag-cycle agin foun no leack."

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