We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chesapeake, VA 23322
Carl A.
Job Details: 08/15/2023
"cx complaint of unit not cooling took temp readings of 9 in freezer 42 in rc ,ran test 3 tot find power of 13.45 dc voltag coming to evap fan motor but fan not spinning unit needs freezer evap break down as follows 1/W11452196,Evaporator Fan Motorservice call break down as follows servicec all 120.00 parts 115.65shipping 15.00sub total 360.65tax 6.94grand total 367.59deposit 257.59; ordrng 1 W11452196 (Evaporator Fan Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Gaithersburg, MD 20886
Julian H.
Job Details: 08/15/2023
CX complaint about unit's top leds are dimmed confirmed issue with led asm need part; ordrng 1 W11527432 (RC led light module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS00
Near Vienna, VA 22180
Demonte S.
Job Details: 08/15/2023
Inspected the unit. Found that the cx is saying that the Refrigerator only lasted for 8 days after the compressor repair. ( Unit isn't plugged in. ) Plugged the Refrigerator in. Checked pressures to the unit. I'm getting 100 Psi on the high side & 0 - -5 Psi on the Low Side. I then filled the unit with Nitrogen to 140 Psi. Checked all exposed joints. ( Please see Sd Pictures.) Rechecked gauges. Pressure is sitting at 132 Psi after 20 mins. Called Whirlpool Techline Ref. Per Whirlpool Techline based on the information that I gave this unit is under review. ( Advised the cx to allow 7-10 business days before contacting if the cx has received a call from whirlpool.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Bethesda, MD 20817
Roberto I.
Job Details: 08/15/2023
"CX complaint slow ice production.Found ice comtainer full. Temp in the Fc 2F. Ran icemaker test, harvesting and water fill ok. Unable to to replicate any issue, the unit is working as designed at the moment."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Timonium, MD 21093
Shane M.
Job Details: 08/15/2023
"cx complaint the unit still ist cooling proper. cx mentioned rc fan never turns on, found FZ trying to cool. took fz evap cover off, discovered unnormal frost pattern. sdpics. SS ISSUE. covered for 5yrs. ordering drier 3 way valve w compressor. ss tech determind whats going on. 3 ct needed.; ordrng 1 W11109499 (drier) and 1 W11429989 (3way valve) and 1 W11592010 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Colonial Heights, VA 23834
Joseph D.
Job Details: 08/15/2023
Unit pulling .5 amps incomplete Frost pattern replaced compressor charged with 68 g r600 full Frost pattern pulling .8 amps
We serviced a
JENNAIR OVEN
Model JJW3830DP02
Near Potomac, MD 20854
Roberto I.
Job Details: 08/15/2023
"Cx complaint after a storm constant power outage message on display.Found power outage message on display. Removed console, confirmed 14Vdc supplied to the UI. Called tech line, spoke to Andrew. He advised to check the power supply and eventually to replaced the upper appliance manager. Powe supply tested ok. Ordering upper appliance manager W10821712.Repair cost $550.49 with $125 labor for upper appliance manager W10821712 replacement. Unable to run c/c transactions. Called office, all system was down. Advised cx our office will call to collect $425.49, and the remaining balance will be $125; ordrng 1 W10821712 (appliance manager)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bowie, MD 20716
Davonte
Job Details: 08/15/2023
"cx complained unit wasnt cooling. after inspecting unit confirmed cx complaint. unit had no frost pattern on evap. checked compressor, could hear starting device clicking, then compressor making loud humming noises then would shut off. unit will need new compressor. ordering all parts. compressor on special order.; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (tube) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11524472 (start dev) and 1 WPW10350564 (run cap)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Hunter Mill District, VA 20171
Richard B.
Job Details: 08/15/2023
"CX complant. Plastic piece not attached. Inspected unit and found lower toe kick panel not attached to unit and just leaning against. Removed screws and attached lower toe kick panel using existing screws . Ran a diagnostic cycle and FAE2 error code for vent wax motor comes up. Ordering vent fan , bezel and control. Whirlpool is sending a serial number sticker. CX has a letter from whirlpool explaining same with model and serial numbers. SD pics. Not in stock. RB; ordrng 1 W11649995 (vent motor) and 1 W11545290 (deflector) and 1 W11506011 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Middletown, PA 17057
Cody H.
Job Details: 08/15/2023
"Was able to access unit and replace parts per previous visit. Ran unit through diagnostic test, unit went through test with no issues, and no errors. Ran unit through quick cycle with full load, unit went through cycle with no issues. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ04
Near Lancaster, PA 17603
Justin L.
Job Details: 08/15/2023
Was able to access unit and replace part. Tested unit and now checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Alexandria, VA 22308
Lloyd B.
Job Details: 08/15/2023
Cx complained of damage to the tub. Installed new tub and tested and there is no damage or leaks. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Rosedale, MD 21237
Alexander D.
Job Details: 08/15/2023
"replaced lower harness and harness between knobs, tested unit, still same issue. power supply doesnt drop when unit cuts out but diagnostic led goes out. motor ohms out good. called techline. determined previous tech must of had a faulty control. reordering control. call cx to schedule return visit once we have eta on part; ordrng 1 W11607637 (control(REORDER))"
We serviced a
IKEA RANGE
Model IER660GS0
Near Falls Church, VA 22042
Simon
Job Details: 08/15/2023
CX complaints range internal oven light wont shut off .inspected unit and replaced the main control and socket light tested unit bake preheating no lights on unit works as designed.SZ
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Nottingham, MD 21236
Alexander D.
Job Details: 08/15/2023
"cx complaint clean button not working because console/keypad has a crack in the glass over the button. inspected unit and verified complaint, clean button unresponsive. ordering membrane asm. call cx to schedule return visit once we have eta on part; ordrng 1 W10877769 (membrane asm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Hedgesville, WV 25427
Ken M.
Job Details: 08/15/2023
Customer complaint is that the left side door gasket is torn and the unit is forming moisture on the mullion. Found the humidity control turned off. Humidity control turned on and customer shown where the key is to control it. Verified that the left door gasket is tearing at the bottom. Ordering gasket.; ordrng 1 W10830162 (gasket-fip)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Lewes, DE 19958
Frederick R.
Job Details: 08/15/2023
cx complaint is squeaking coming from hinges. Inspectetested and both friction sleeves are in place. Hinges not bent of disformed. Lubrcated hinges and squeak went away. Informed CX about the use of rinsaid. Job is omplete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Demonte S.
Job Details: 08/15/2023
Installed User Interface ( Display Board) & Main Control Board. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near Elizabethtown, PA 17022
Cody H.
Job Details: 08/15/2023
"CX complains unit is not cooling correctly. CX has unit outside on arrival due to spoiled food smell. Could not pull up entitlements due to lack of service, called office and spoke to sammy who said cx is within manufacture warranty. Unit is showing 15*F in FC and 54* in RC. found unit control will need replaced per sp. CX also complains unit icemaker is not working, tried to reset icemaker and recieved no movement. Unit will also need icemaker for repair. Ordering control and icemaker for return visit. Office to reach out to cx when all parts arrive. CX asked to turn unit so that doors would not fall open. CX moved unit so doors faced a suface.; ordrng 1 W11546690 (control) and 1 W11546935 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Baltimore, MD 21207
Dustin F.
Job Details: 08/15/2023
"Replaced Thermistor, confirmed old one was reading 9k in ice(bad) and confrimed before installing new one new 1 was reading 2.7k(room temp) renergized unit and confirmed unit working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Laurel, MD 20723
Emmanuel R.
Job Details: 08/15/2023
"Replaced compressor and drier, tested unit. unit is now working properly. Advised allow 24hrs for temps to normalize."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Ocean City, MD 21842
Michael E.
Job Details: 08/15/2023
"Replaced nameplate, trim and endcaps as per previous diagnosis. Tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Salisbury, MD 21804
Michael E.
Job Details: 08/15/2023
"Replaced basket, CAM and gearcase as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Norfolk, VA 23505
Austin D.
Job Details: 08/15/2023
cx complaint the lid lock has failed and that the manufacturer had sent them a new lid lock already. checked the unit and found that the lid lock has ffailed. replaced with part supplied to the manufacturer. iunit is running as designed.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Wilmington, DE 19806
Taylor F.
Job Details: 08/15/2023
Cx complaint is unit not completing cycles. Replaced the latch and control from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Wilmington, DE 19802
Taylor F.
Job Details: 08/15/2023
Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Replaced the control from previous diagnosis and unit is now working as designed. Job is complete. Cx paid 110.00 labor by cash
We serviced a
MAYTAG COOKTOP
Model MER7700LZ2
Near Chesapeake, VA 23322
Carl A.
Job Details: 08/15/2023
"cx complaint of unit of crack in cook top ,checked unit to find a crack in between the front to burners,ordering parts needed for repairs; ordrng 1 W11548507 (COOKTOP)"
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW1
Near North Bethesda, MD 20852
Roberto I.
Job Details: 08/15/2023
"CX complaint washer not starting.Ran test mode, found F7E6 ( motor fault), F1E2 (motor control fault) and F5E1 (lid switch fault). Ran a test cycle, the lid switch worked, the motor made a humming noise and didn't start. Capacitor 5.8mf (good), motor winding 3.4ohm and 3.4ohm from control board. Ordering control board W11502823, motor W11222082 (if needed), lid switch WPW10482836, and relay W11384790 (if needed); ordrng 1 W11502823 (control board) and 1 W11222082 (motor) and 1 WPW10482836 (lid switch) and 1 W11384790 (relay)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Falls Church, VA 22042
Simon
Job Details: 08/15/2023
CX complaints refrigrater not cooling both sides .inspected unit freezer fan motor not starting and found bad compressor no voltage at all 0.00 AC .CX paid for service call.SZ
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20720
Israel R.
Job Details: 08/15/2023
"Service Pointer. Customer complaint unit is not cooling. I found the unit is not turnign on at all. Getting 120 vAC. Disconnected the LED module control the unit turned on. I quoted and repalce the LED board found the FC LED is bad. replace LED FC light and tested. Unit is back to normal operations.; ordrng 1 W11601311 (LED module), used 1 W11601311 (LED IR VS) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Bowie, MD 20720
Israel R.
Job Details: 08/15/2023
"Customer complaint unit is not heating. Tested unit and found the unit is not heating at all but is turning on and spinning. We took unit apart and tested heater. Heater is OL. REplace heater and tested. Unit is heating and is back to normal operations.; ordrng 1 WP3387747 (heater), used 1 WP3387747 (ELEMENT IR VS) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS1
Near Wilmington, DE 19809
Taylor F.
Job Details: 08/15/2023
Cx complaint is unit intermittenly leaking from left side. Found the door gasket had a defect in the top left corner causing water to run down the door and drip onto the floor. Replaced gasket from pre id and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23456
Carl A.
Job Details: 08/15/2023
replaced sump and motor tested unit works as deisgned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesapeake, VA 23325
Zachery R.
Job Details: 08/15/2023
"cx complaint no ice and unit rocking. checked unit, come to find defective icemaker motor reading open, replaced icemaker, tested, also leveled unit, unit working as designed. advised cx to wait 24 hours for ice production."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Laurel, MD 20707
Emmanuel R.
Job Details: 08/15/2023
"Cs unit wont defreeze on it own ,heaters turn on manually with diagnotics. I found the evap thermistor reads 18k but p5 tan/tan wires 5.5k at the board. Unplugged harness that goes into cabinet and same tested there too same 5k ohms . Called techline. Lossing themistor reading thru the harness. Unrepairable. Advised customer of findings."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Forest Hill, MD 21050
Neil H.
Job Details: 08/15/2023
replaced control and the panel recalb tested unit everything checked good
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Rosedale, MD
Alexander D.
Job Details: 08/15/2023
"cx complaint unit making knocking noise. inspected unit and verified complaint. found some objects caught in front drum seal. removed objects. tested unit, no more knocking noise. unit is now working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Clarksburg, MD 20871
Julian H.
Job Details: 08/15/2023
replaced RC's evap vacuum system to 30' & holding for several min charge system with 5.75 oz of r134a confirmed frost pattern start developing on RC's did test 4 & confirmed frost pattern on both evaps MUST WAIT 24 HRS FOR UNIT TO COOL DOWN
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Glen Burnie, MD 21060
Dustin F.
Job Details: 08/15/2023
"Replaced FC door, tested unit, unit working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Norfolk, VA 23505
Austin D.
Job Details: 08/15/2023
came out to resolve the issue. disassembled the unit as needed. repalcec all parts and put the unit back together. tested operation after filling with r600. low side pressure holding at -4. unit is running as designed. advised cx to monitor for 24 hours and if issue persists to please call us back. cx agreed.
We serviced a
REFRIGERATOR FREEZER
Model WRT518SZFM02
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details: 08/15/2023
"CS mullions strip is getting too hot, confirmed complaint,I found the mullions at 106 degress ,way too hot. I tried to pull unit out and back cover also very hot, but a gang of roaches came out so i stepped outside. Called techline and they adviced the condesor fan is probably not working but i cant get in and verify. Techline. I spoke with customer and adviced she need to call pest control and hold the reciept no older then 30days and we will come out and service the unit. If she calls back pre-id condesor fan.; saved tckt"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS3
Near Norfolk, VA 23523
Zachery R.
Job Details: 08/15/2023
"cx complaint unit not baking, checked unit come to find defective bake element shorted to panel, replaced element, tested, come to find defective acu, not sending proper voltage to bake element. ordering acu to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11567368 (acu)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS05
Near Hanover, PA 17331
Sal R.
Job Details: 08/15/2023
CX complai t is that the nulain rail is still hot after last repair. I was able to take a surface temp of the rail and foun d it at 135 degrees. I was able to access teh compressor compartment and found that the compressor is extrmly hot to o the touch with a surface temp of 206. I called WP TL and explained my findings. I took a FC temp reading with a thermacoupling and found FC temps at 2 degrees when set at 0. WP tech line suggested to replace the compressor and drier filter. I am ordering all corasponding parts . a 2 call count will be needed for a SS tech return.; ordrng 1 W11557671 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11504416 (coupler) and 1 W11506635 (access tube) and 1 W11109499 (drier filter) and 1 W11504445 (coupler) and 1 W11506623 (coupler) and 1 2callcount (2 call count)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Alexandria, VA 22303
Christian C.
Job Details: 08/15/2023
Cx complaint unit is not draining. Inspected unit found F9E1 not draining. Ran through diag cycle unit filled but did not run drain pump. Tested drain pump reading 20.2ohms. No voltage from control. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Manheim, PA 17545
Justin L.
Job Details: 08/15/2023
cx complaint unit not making ice in fc. Attempted to jump at T&H and found no movement. found icemaker recieving 120.2 VAC. Ordering icemaker and once in office will set return; ordrng 1 W10886939 (freezer icemaker)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Madison Heights, VA 24572
Kyle A.
Job Details: 08/15/2023
Found connector for capacitor loose after finding unit buzzing. Unit is now as designed l.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Stafford, VA 22554
Tanner B.
Job Details: 08/15/2023
"units doors has rust spots on finsih, needs two new doors .; ordrng 1 LW11091610 (rc door) and 1 W11561286 (fc door)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 08/15/2023
replaced the compressor and could not braze on freon is blowing up when i did what i always do. used couplers vacaumed system down and 2 fittins are leaking due to not having enough tubing these are r600 no reason they should be coming from factory with shorter tubing when we are suppose to use a lockring tool. used all my strength and hammers got fittings off compressor was able to braze on this time vacumed system down and filled to recomended and compressor sounds good. used washer for freezer door and is sealing now. unit is good to go
We serviced a
MAYTAG DRYER
Model MHW5630HC2
Near Manassas, VA 20110
Tanner B.
Job Details: 08/15/2023
Replaced hot/ cold valve and adjusted drain hose. tested unit. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Waldorf, MD 20603
Shawn D.
Job Details: 08/15/2023
"opened system and seemed full of freon so replaced the compressor coupler used uv drier from v/s and had to braze evrything drier lines are not long enough for lockring tool. vacumed system down and filled to recomended and started building good pressure then compressor got loud and was building only -20 pressure on low side. hooked red uage back and turned fridge off and pressures equalized to 10 so called techline due to cx fridge now not working spoke with andrew and he said my you have a restriction in the system and said flush system. i then told him how compressor have been coming and top of this one is a, scatches and stubs on comrpessor bent. flushed system with nitorgen then vacumed unit back down and filled to recomended and this time unit is working; ordrng 1 w10143759 (uv drier SD V/S) and 1 w10913906 (coupler SD V/S), used 1 w10143759 (uv drier SD V/S), and 1 w10913906 (coupler SD V/S) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Roanoke, VA 24018
Kyle A.
Job Details: 08/15/2023
Installed parts and tested unit and unit is now as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Boyds, MD 20841
Ricardo S.
Job Details: 08/15/2023
"Replaced sump pump assy, unit tested and works fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Haymarket, VA 20169
Daniel J.
Job Details: 08/15/2023
frosted over test 101 showing closed iced over removed and checked connections test 101 closed attempted to defrost mode to force defrost sh once unable to get display to blink didnt start defrost exited out of test modes and unit defrosted for under a min and begain to cool again ordering control and harness; ordrng 1 W11305540 (evap harness) and 1 WPW10317076 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Wilmington, DE 19803
Taylor F.
Job Details: 08/15/2023
Installed the RC and FC doors that werew sent to the cx. Made sure gaskets were sealing and doors were level. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Arlington, VA 22204
Simon
Job Details: 08/15/2023
CX complaints error code F8E4 inspected unit found float switch tray wet of water and soap .cleaned tested unit no error code float switch one side defective .orderd float switch.SZ; ordrng 1 W11545764 (FLOAT SWITCH)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Laurel, MD 20707
Emmanuel R.
Job Details: 08/15/2023
Replaced ignitor switches and tested unit.Unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ2
Near Alexandria, VA 22315
Lloyd B.
Job Details: 08/15/2023
"Cx complained the unit would not finish a cycle. Inspected the unit and found that the hot and cold valve opens. When pressed on the tub, it bounces. Bad suspention. Installed new suspention and tested and it no longer bounces. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near Columbia, MD 21044
Marc M.
Job Details: 08/15/2023
"cx complaint unit leaking and showing error code f8e4. entered diag and confirmed saved fault f8e4, fAe3, fAe2. cleared error codes and ran diag cycle and obseved under unit. found clear saturation stains on the left side of the insulation where the over flow ports and inlet valve is. however during testing the unit never leaked from either component. could not replicate leak durng test cycle. checked inside tub for any breaks/cracks in the corners and found none. wiht no signs of active leak it is possible the unit was simply overflowing due to improper loading procedure, but cannot confirm. for the sake of caution used wrench to confirm inlet valve is secure. unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Alexandria, VA 22315
Lloyd B.
Job Details: 08/15/2023
"Cx complained the unit did not dispense water. Cx says, after a few filter change attemps, there is no water. Removed the filter and tested and water was dispensed. Unit needs new filter housing; ordrng 1 W10862461 (filter housing)"
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Leesburg, VA 20175
Ricky E.
Job Details: 08/15/2023
"leveled door and panel, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Leesburg, VA 20175
Daniel J.
Job Details: 08/15/2023
installed dual valve and damper test three normal no adnormal noises tested 44 harvest passed test 45 added water no adnormal noises
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZS2
Near Wilmington, DE 19803
Taylor F.
Job Details: 08/15/2023
Cx complaint is unit not making ice properly. replaced heater grid from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 08/15/2023
Replaced parts and ran a test cycle. The unit worked as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR206EPA01
Near Moyock, NC 27958
Branden R.
Job Details: 08/15/2023
came out and replace all parts on unit tested and unit is running as designed .
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Markham, VA 22643
Ezra M.
Job Details: 08/15/2023
"tub failed at pressure hose connection, ordering tub.; ordrng 1 W11219115 (tub)"
We serviced a
WHIRLPOOL RANGE
Model GS563LXST0
Near Lancaster, PA 17601
Justin L.
Job Details: 08/15/2023
Cx complaint long cook times and unit sometimes unresponsive. Was able to access unit and verified complaint. Entered diagnostic and found F2E0 key contact error. Attempted to clear and no result. Found temp sensor in range. Tested cooktop no issues. Tested oven and found it would preheat and cycle a couple times then stop. Verified all connections secure. Will need control for repair which is NLA if found office will need to set return; ordrng 1 9762969 (control (NLA))
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlottesville, VA 22901
Eric F.
Job Details: 08/15/2023
"Confirmed cx complaint unit not washing dishes. Found sump motor non functional, confirmed voltage to wash motor but no function. Ordering sump assembley, will use control on return in the event that failing motor has caused voltage feedback.; ordrng 1 W11665769 (Sump Assembley)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Timonium, MD 21093
Shane M.
Job Details: 08/15/2023
cx complaint of condensation in RC. found ripped gasket.. ordering 2 door gaskets.; ordrng 2 W10830046 (door gaskets)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Charlottesville, VA 22911
Eric F.
Job Details: 08/15/2023
"Confirmed cx complaint unit not producing ice. Checked ice maker connections, ice maker started producing again. Ice maker failing. Pre-id'd part not sent out, ordering ice maker.; ordrng 1 W11556926 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Germantown, MD 20874
Julian H.
Job Details: 08/15/2023
CX complaint about unit not making ice test 44 fault 22 not harvesting test 45 not moving to home position found broken wires @ the bottom of the door will need to replace door need 2 techs to feed wiring thru hinge documented call thru web. CX PIF FOR SVC CALL THRU APP WILL CALL WPL TO SEE IF THEY HELP; ordrng 1 LW11202405 (dor-fip ss)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Stephenson, VA 22656
Ezra M.
Job Details: 08/15/2023
"control panel not responding. drum light turning on when door opened. removed console, found wire harness from console to control was not fully seated in clip. removed and reinstalled, verified secure. verified operation, no errors stored, unit working normally"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx986sihz00
Near Germantown, MD 20874
Julian H.
Job Details: 08/15/2023
replaced parts & working
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Ashburn, VA 20148
Daniel J.
Job Details: 08/15/2023
noise during spin tested through diag and when going into spin very little moment on tub sounded as if belt was slipping tilted unit back grease and water mix on cage leaking from gear case sugguest gear case cam belt actuator and motor; ordrng 1 W11454734 (gear case) and 1 W11283592 (motor drive) and 1 W10721967 (clutch kit)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Madison Heights, VA 24572
Kyle A.
Job Details: 08/15/2023
"Damaged to rear of unit. Will need to replaced warped case,rails,rack,and wheels.; ordrng 1 W11409866 (Case) and 4 W11561080 (Wheel)s and 2 W11561204 (Track)s and 1 W10847875 (Rack) and 1 W11507999 (Manifold)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Lorton, VA 22079
Lloyd B.
Job Details: 08/15/2023
"Cx complained of no water. Inspected the unit and found in step 1 of diangostics, no cold water entered the tub, but the hot water did. Installed new valve and tested and the unit works as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chantilly, VA 20151
Justin S.
Job Details: 08/15/2023
cx complaint lowes water leaking from dispenser. no physical damage. found leak out of filer goes to dispenser. replaced coupler. no more leaks unit works good
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW
Near Aldie, VA 20105
Daniel J.
Job Details: 08/15/2023
washer not powering on before that not dispesnesing repalced control no change found that when connector for drawer unplugged from control led blinks normal repalced control and drawer tested now dispesening detergant
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Gloucester, VA 23061
Lucas R.
Job Details: 08/15/2023
"prior to repair, isolated yoder loop, pressurized through drier, loud screech from mullion between doors, pressure did not hold at all sprayed mullion with bubbles to confirm leak in cabinet, called techline spoke with rit unit sent for review, non-repairable leak in cabinet"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Baltimore, MD 21229
Dustin F.
Job Details: 08/15/2023
"replaced cap and ui, unit now works as intended. ran 2 test cycles to confirm function."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Chantilly, VA 20151
Justin S.
Job Details: 08/15/2023
Unit didnt cool. Found Compressor not turning on. Found capacitor was dead. Testing results were Short to ground on both sides.; ordrng 1 WPW10350564 (capacitor)
We serviced a
KITCHENAID FREEZER
Model KRFF577KPS02
Near Charlottesville, VA 22911
Eric F.
Job Details: 08/15/2023
"Confirmed cx complaint condensation building up in freezer. Found door gasket malformed, letting air in. Reformed gasket with heat gun, tested unit, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOEC3030LS00
Near Manassas, VA 20109
Justin S.
Job Details: 08/15/2023
CX LOWES complaint Phyiscal damage. Oven door glass shattered. Part needed P/N: woec3030ls; ordrng 1 W11653626 (Oven door assembly)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Ashburn, VA 20147
Richard B.
Job Details: 08/15/2023
"CX compant. Microwave burnt. Prior diagnosis found unit needs wave guide cover . Installed cover and tested unit, Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Woodbridge, VA 22192
Justin S.
Job Details: 08/15/2023
replaced drain hose and valve. un it works good
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Sterling, VA 20166
Justin S.
Job Details: 08/15/2023
Drain pump is leaking; ordrng 1 W11174489 (Drain pump)
We serviced a
WHIRLPOOL WASHER
Model WED8127LC2
Near Gloucester, VA 23061
Lucas R.
Job Details: 08/15/2023
"cx complaint unit not heatng, checked unit found L2 screw not seating to nut, replaced screw and nut from tool bag, tested, unit working as designed, physical damage to cabinet, advised sell as is."
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ3
Near Alexandria, VA 22314
Christian C.
Job Details: 08/15/2023
Cx complaint unit does not drain. Inspected unit and found lid latch loose. Installed lid latch. Cx paid in full. Unit is working as designed.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS22
Near Woodbridge, VA 22192
Justin S.
Job Details: 08/15/2023
outter glass shattered on microwave door; ordrng 1 W11600216 (outer door assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW07
Near Louisa, VA 23093
Eric F.
Job Details: 08/15/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Gloucester, VA 23061
Lucas R.
Job Details: 08/15/2023
"cx complaint excessive vibration, checked unit found f0e5 off balance code, damage to bottom of cabinet and top making unit unable to be leveled. physical damage exists.; ordrng 1 W10676680 (cabinet) and 1 W11513254 (top) and 1 WPW10612925 (nameplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Ashburn, VA 20147
Richard B.
Job Details: 08/15/2023
"CX complant. Fresh food not cold , No ice and light issues. Inspected unit , No error codes in test 56 , Test 36 no fan blowing in ice box , Ordering ice box fan and control . Three way harness out in ceiling.Freezer LED workinng fine. Ordering three way led. . Evap in fresh food iced over. Tray warped. Ordering drip kit. Further work needed. rb RB; ordrng 1 W11457241 (drip kit) and 1 W11205082 (3 way bulb harness.) and 1 W10833801 (ice box fan) and 1 W10811364 (control)"
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Alexandria, VA 22306
Justin S.
Job Details: 08/15/2023
CX LOWES complaint noisy operation. no physical damage. Lock was broken and dangeling. Replaced lock and bezel. Units works good
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Salem, VA 24153
Kyle A.
Job Details: 08/15/2023
Found top of unit pressed in. Was able to adjusted case back into shape. Unit is now as designed
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Williamsburg, VA 23185
Orbie
Job Details: 08/15/2023
replaced all parts. while replacing lid latch two clips not holding and faulty. ordering those to complete repair. tested unit. appears to be working as designed until return.; ordrng 2 WP90016 (clip)s
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chantilly, VA 20151
Justin S.
Job Details: 08/15/2023
"cx lowes complaint noisy operation. no physical damage. Found lock was not engaging but could hear in continusly trying to engage. Replaced with van stock. Unit now spinning, draining, agitating and filling. Unit works good; ordrng 1 W11513248 (lock latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Dagsboro, DE 19939
Frederick R.
Job Details: 08/15/2023
"CX complaint is temp issues. Inspected/tested and found the RC at 3.6 and RC at 36. Pulled amp draw of 0.65. Pulled evap cover and found evap in defrost with heater not activated. Frost pattern only passed bimetal. It appears that the defrost control is not working properly. Ordering defrost control and evap fan motor with the bimetal. ALso returning with drier, compressor and coupler just incase but not confident it is needed. Control being shipped direct to CX so cannot reschedule; ordrng 1 WP2315539 (motor-evap) and 1 W11616408 (defrost control)"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Palmyra, VA 22963
Eric F.
Job Details: 08/15/2023
"Confirmed cx complaint unit making grinding noise in operation. Found pump windings going bad. Quoted cx for new drain pump, cx paid in full. Ordering pump.; ordrng 1 W10876600 (drain pump)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Salisbury, MD 21804
Michael E.
Job Details: 08/15/2023
"Replaced control as per previous diagnosis. Tested unit and it is now working properly. If this problem returns, please preID WP8577274 cycling thermostat. I did start to wonder if heater was cycling off a little long but then it would kick back on. I asked CX to watch unit over next few uses to make sure it is drying properly. Job is complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 08/15/2023
replaced manifold and burner head used sniffer never went off checked connections at manifold with blue bubbles no bubbles foremd tested all five burners multiple times customer wi;l observe over the next few days
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near ,
Alexander D.
Job Details: 08/15/2023
"cx complaint vibration noise came back. inspected unit and verified complaint. pulled unit out and added foam sleeves in back of unit under condensor and compressor base rails. tested unit, unable to recreate noise now. unit is now working properly"