Service History 287 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Chesapeake, VA 23322

Carl A.

Job Details: 08/15/2023

"cx complaint of unit not cooling took temp readings of 9 in freezer 42 in rc ,ran test 3 tot find power of 13.45 dc voltag coming to evap fan motor but fan not spinning unit needs freezer evap break down as follows 1/W11452196,Evaporator Fan Motorservice call break down as follows servicec all 120.00 parts 115.65shipping 15.00sub total 360.65tax 6.94grand total 367.59deposit 257.59; ordrng 1 W11452196 (Evaporator Fan Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Gaithersburg, MD 20886

Julian H.

Job Details: 08/15/2023

CX complaint about unit's top leds are dimmed confirmed issue with led asm need part; ordrng 1 W11527432 (RC led light module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS00

Near Vienna, VA 22180

Demonte S.

Job Details: 08/15/2023

Inspected the unit. Found that the cx is saying that the Refrigerator only lasted for 8 days after the compressor repair. ( Unit isn't plugged in. ) Plugged the Refrigerator in. Checked pressures to the unit. I'm getting 100 Psi on the high side & 0 - -5 Psi on the Low Side. I then filled the unit with Nitrogen to 140 Psi. Checked all exposed joints. ( Please see Sd Pictures.) Rechecked gauges. Pressure is sitting at 132 Psi after 20 mins. Called Whirlpool Techline Ref. Per Whirlpool Techline based on the information that I gave this unit is under review. ( Advised the cx to allow 7-10 business days before contacting if the cx has received a call from whirlpool.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/15/2023

"CX complaint slow ice production.Found ice comtainer full. Temp in the Fc 2F. Ran icemaker test, harvesting and water fill ok. Unable to to replicate any issue, the unit is working as designed at the moment."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Timonium, MD 21093

Shane M.

Job Details: 08/15/2023

"cx complaint the unit still ist cooling proper. cx mentioned rc fan never turns on, found FZ trying to cool. took fz evap cover off, discovered unnormal frost pattern. sdpics. SS ISSUE. covered for 5yrs. ordering drier 3 way valve w compressor. ss tech determind whats going on. 3 ct needed.; ordrng 1 W11109499 (drier) and 1 W11429989 (3way valve) and 1 W11592010 (compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Colonial Heights, VA 23834

Joseph D.

Job Details: 08/15/2023

Unit pulling .5 amps incomplete Frost pattern replaced compressor charged with 68 g r600 full Frost pattern pulling .8 amps

We serviced a

JENNAIR OVEN

Model JJW3830DP02

Near Potomac, MD 20854

Roberto I.

Job Details: 08/15/2023

"Cx complaint after a storm constant power outage message on display.Found power outage message on display. Removed console, confirmed 14Vdc supplied to the UI. Called tech line, spoke to Andrew. He advised to check the power supply and eventually to replaced the upper appliance manager. Powe supply tested ok. Ordering upper appliance manager W10821712.Repair cost $550.49 with $125 labor for upper appliance manager W10821712 replacement. Unable to run c/c transactions. Called office, all system was down. Advised cx our office will call to collect $425.49, and the remaining balance will be $125; ordrng 1 W10821712 (appliance manager)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bowie, MD 20716

Davonte

Job Details: 08/15/2023

"cx complained unit wasnt cooling. after inspecting unit confirmed cx complaint. unit had no frost pattern on evap. checked compressor, could hear starting device clicking, then compressor making loud humming noises then would shut off. unit will need new compressor. ordering all parts. compressor on special order.; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (tube) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11524472 (start dev) and 1 WPW10350564 (run cap)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALZ0

Near Hunter Mill District, VA 20171

Richard B.

Job Details: 08/15/2023

"CX complant. Plastic piece not attached. Inspected unit and found lower toe kick panel not attached to unit and just leaning against. Removed screws and attached lower toe kick panel using existing screws . Ran a diagnostic cycle and FAE2 error code for vent wax motor comes up. Ordering vent fan , bezel and control. Whirlpool is sending a serial number sticker. CX has a letter from whirlpool explaining same with model and serial numbers. SD pics. Not in stock. RB; ordrng 1 W11649995 (vent motor) and 1 W11545290 (deflector) and 1 W11506011 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Middletown, PA 17057

Cody H.

Job Details: 08/15/2023

"Was able to access unit and replace parts per previous visit. Ran unit through diagnostic test, unit went through test with no issues, and no errors. Ran unit through quick cycle with full load, unit went through cycle with no issues. Unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ04

Near Lancaster, PA 17603

Justin L.

Job Details: 08/15/2023

Was able to access unit and replace part. Tested unit and now checks good no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Alexandria, VA 22308

Lloyd B.

Job Details: 08/15/2023

Cx complained of damage to the tub. Installed new tub and tested and there is no damage or leaks. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Rosedale, MD 21237

Alexander D.

Job Details: 08/15/2023

"replaced lower harness and harness between knobs, tested unit, still same issue. power supply doesnt drop when unit cuts out but diagnostic led goes out. motor ohms out good. called techline. determined previous tech must of had a faulty control. reordering control. call cx to schedule return visit once we have eta on part; ordrng 1 W11607637 (control(REORDER))"

We serviced a

IKEA RANGE

Model IER660GS0

Near Falls Church, VA 22042

Simon

Job Details: 08/15/2023

CX complaints range internal oven light wont shut off .inspected unit and replaced the main control and socket light tested unit bake preheating no lights on unit works as designed.SZ

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Nottingham, MD 21236

Alexander D.

Job Details: 08/15/2023

"cx complaint clean button not working because console/keypad has a crack in the glass over the button. inspected unit and verified complaint, clean button unresponsive. ordering membrane asm. call cx to schedule return visit once we have eta on part; ordrng 1 W10877769 (membrane asm)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Hedgesville, WV 25427

Ken M.

Job Details: 08/15/2023

Customer complaint is that the left side door gasket is torn and the unit is forming moisture on the mullion. Found the humidity control turned off. Humidity control turned on and customer shown where the key is to control it. Verified that the left door gasket is tearing at the bottom. Ordering gasket.; ordrng 1 W10830162 (gasket-fip)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Lewes, DE 19958

Frederick R.

Job Details: 08/15/2023

cx complaint is squeaking coming from hinges. Inspectetested and both friction sleeves are in place. Hinges not bent of disformed. Lubrcated hinges and squeak went away. Informed CX about the use of rinsaid. Job is omplete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, VA 22031

Demonte S.

Job Details: 08/15/2023

Installed User Interface ( Display Board) & Main Control Board. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near Elizabethtown, PA 17022

Cody H.

Job Details: 08/15/2023

"CX complains unit is not cooling correctly. CX has unit outside on arrival due to spoiled food smell. Could not pull up entitlements due to lack of service, called office and spoke to sammy who said cx is within manufacture warranty. Unit is showing 15*F in FC and 54* in RC. found unit control will need replaced per sp. CX also complains unit icemaker is not working, tried to reset icemaker and recieved no movement. Unit will also need icemaker for repair. Ordering control and icemaker for return visit. Office to reach out to cx when all parts arrive. CX asked to turn unit so that doors would not fall open. CX moved unit so doors faced a suface.; ordrng 1 W11546690 (control) and 1 W11546935 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21207

Dustin F.

Job Details: 08/15/2023

"Replaced Thermistor, confirmed old one was reading 9k in ice(bad) and confrimed before installing new one new 1 was reading 2.7k(room temp) renergized unit and confirmed unit working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Laurel, MD 20723

Emmanuel R.

Job Details: 08/15/2023

"Replaced compressor and drier, tested unit. unit is now working properly. Advised allow 24hrs for temps to normalize."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Ocean City, MD 21842

Michael E.

Job Details: 08/15/2023

"Replaced nameplate, trim and endcaps as per previous diagnosis. Tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Salisbury, MD 21804

Michael E.

Job Details: 08/15/2023

"Replaced basket, CAM and gearcase as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Norfolk, VA 23505

Austin D.

Job Details: 08/15/2023

cx complaint the lid lock has failed and that the manufacturer had sent them a new lid lock already. checked the unit and found that the lid lock has ffailed. replaced with part supplied to the manufacturer. iunit is running as designed.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Wilmington, DE 19806

Taylor F.

Job Details: 08/15/2023

Cx complaint is unit not completing cycles. Replaced the latch and control from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Wilmington, DE 19802

Taylor F.

Job Details: 08/15/2023

Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Replaced the control from previous diagnosis and unit is now working as designed. Job is complete. Cx paid 110.00 labor by cash

We serviced a

MAYTAG COOKTOP

Model MER7700LZ2

Near Chesapeake, VA 23322

Carl A.

Job Details: 08/15/2023

"cx complaint of unit of crack in cook top ,checked unit to find a crack in between the front to burners,ordering parts needed for repairs; ordrng 1 W11548507 (COOKTOP)"

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW1

Near North Bethesda, MD 20852

Roberto I.

Job Details: 08/15/2023

"CX complaint washer not starting.Ran test mode, found F7E6 ( motor fault), F1E2 (motor control fault) and F5E1 (lid switch fault). Ran a test cycle, the lid switch worked, the motor made a humming noise and didn't start. Capacitor 5.8mf (good), motor winding 3.4ohm and 3.4ohm from control board. Ordering control board W11502823, motor W11222082 (if needed), lid switch WPW10482836, and relay W11384790 (if needed); ordrng 1 W11502823 (control board) and 1 W11222082 (motor) and 1 WPW10482836 (lid switch) and 1 W11384790 (relay)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Falls Church, VA 22042

Simon

Job Details: 08/15/2023

CX complaints refrigrater not cooling both sides .inspected unit freezer fan motor not starting and found bad compressor no voltage at all 0.00 AC .CX paid for service call.SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bowie, MD 20720

Israel R.

Job Details: 08/15/2023

"Service Pointer. Customer complaint unit is not cooling. I found the unit is not turnign on at all. Getting 120 vAC. Disconnected the LED module control the unit turned on. I quoted and repalce the LED board found the FC LED is bad. replace LED FC light and tested. Unit is back to normal operations.; ordrng 1 W11601311 (LED module), used 1 W11601311 (LED IR VS) from stock"

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Bowie, MD 20720

Israel R.

Job Details: 08/15/2023

"Customer complaint unit is not heating. Tested unit and found the unit is not heating at all but is turning on and spinning. We took unit apart and tested heater. Heater is OL. REplace heater and tested. Unit is heating and is back to normal operations.; ordrng 1 WP3387747 (heater), used 1 WP3387747 (ELEMENT IR VS) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS1

Near Wilmington, DE 19809

Taylor F.

Job Details: 08/15/2023

Cx complaint is unit intermittenly leaking from left side. Found the door gasket had a defect in the top left corner causing water to run down the door and drip onto the floor. Replaced gasket from pre id and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Virginia Beach, VA 23456

Carl A.

Job Details: 08/15/2023

replaced sump and motor tested unit works as deisgned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesapeake, VA 23325

Zachery R.

Job Details: 08/15/2023

"cx complaint no ice and unit rocking. checked unit, come to find defective icemaker motor reading open, replaced icemaker, tested, also leveled unit, unit working as designed. advised cx to wait 24 hours for ice production."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Laurel, MD 20707

Emmanuel R.

Job Details: 08/15/2023

"Cs unit wont defreeze on it own ,heaters turn on manually with diagnotics. I found the evap thermistor reads 18k but p5 tan/tan wires 5.5k at the board. Unplugged harness that goes into cabinet and same tested there too same 5k ohms . Called techline. Lossing themistor reading thru the harness. Unrepairable. Advised customer of findings."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Forest Hill, MD 21050

Neil H.

Job Details: 08/15/2023

replaced control and the panel recalb tested unit everything checked good

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Rosedale, MD

Alexander D.

Job Details: 08/15/2023

"cx complaint unit making knocking noise. inspected unit and verified complaint. found some objects caught in front drum seal. removed objects. tested unit, no more knocking noise. unit is now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Clarksburg, MD 20871

Julian H.

Job Details: 08/15/2023

replaced RC's evap vacuum system to 30' & holding for several min charge system with 5.75 oz of r134a confirmed frost pattern start developing on RC's did test 4 & confirmed frost pattern on both evaps MUST WAIT 24 HRS FOR UNIT TO COOL DOWN

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Glen Burnie, MD 21060

Dustin F.

Job Details: 08/15/2023

"Replaced FC door, tested unit, unit working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Norfolk, VA 23505

Austin D.

Job Details: 08/15/2023

came out to resolve the issue. disassembled the unit as needed. repalcec all parts and put the unit back together. tested operation after filling with r600. low side pressure holding at -4. unit is running as designed. advised cx to monitor for 24 hours and if issue persists to please call us back. cx agreed.

We serviced a

REFRIGERATOR FREEZER

Model WRT518SZFM02

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 08/15/2023

"CS mullions strip is getting too hot, confirmed complaint,I found the mullions at 106 degress ,way too hot. I tried to pull unit out and back cover also very hot, but a gang of roaches came out so i stepped outside. Called techline and they adviced the condesor fan is probably not working but i cant get in and verify. Techline. I spoke with customer and adviced she need to call pest control and hold the reciept no older then 30days and we will come out and service the unit. If she calls back pre-id condesor fan.; saved tckt"

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JS3

Near Norfolk, VA 23523

Zachery R.

Job Details: 08/15/2023

"cx complaint unit not baking, checked unit come to find defective bake element shorted to panel, replaced element, tested, come to find defective acu, not sending proper voltage to bake element. ordering acu to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11567368 (acu)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HBS05

Near Hanover, PA 17331

Sal R.

Job Details: 08/15/2023

CX complai t is that the nulain rail is still hot after last repair. I was able to take a surface temp of the rail and foun d it at 135 degrees. I was able to access teh compressor compartment and found that the compressor is extrmly hot to o the touch with a surface temp of 206. I called WP TL and explained my findings. I took a FC temp reading with a thermacoupling and found FC temps at 2 degrees when set at 0. WP tech line suggested to replace the compressor and drier filter. I am ordering all corasponding parts . a 2 call count will be needed for a SS tech return.; ordrng 1 W11557671 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11504416 (coupler) and 1 W11506635 (access tube) and 1 W11109499 (drier filter) and 1 W11504445 (coupler) and 1 W11506623 (coupler) and 1 2callcount (2 call count)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Alexandria, VA 22303

Christian C.

Job Details: 08/15/2023

Cx complaint unit is not draining. Inspected unit found F9E1 not draining. Ran through diag cycle unit filled but did not run drain pump. Tested drain pump reading 20.2ohms. No voltage from control. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Manheim, PA 17545

Justin L.

Job Details: 08/15/2023

cx complaint unit not making ice in fc. Attempted to jump at T&H and found no movement. found icemaker recieving 120.2 VAC. Ordering icemaker and once in office will set return; ordrng 1 W10886939 (freezer icemaker)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Madison Heights, VA 24572

Kyle A.

Job Details: 08/15/2023

Found connector for capacitor loose after finding unit buzzing. Unit is now as designed l.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Stafford, VA 22554

Tanner B.

Job Details: 08/15/2023

"units doors has rust spots on finsih, needs two new doors .; ordrng 1 LW11091610 (rc door) and 1 W11561286 (fc door)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 08/15/2023

replaced the compressor and could not braze on freon is blowing up when i did what i always do. used couplers vacaumed system down and 2 fittins are leaking due to not having enough tubing these are r600 no reason they should be coming from factory with shorter tubing when we are suppose to use a lockring tool. used all my strength and hammers got fittings off compressor was able to braze on this time vacumed system down and filled to recomended and compressor sounds good. used washer for freezer door and is sealing now. unit is good to go

We serviced a

MAYTAG DRYER

Model MHW5630HC2

Near Manassas, VA 20110

Tanner B.

Job Details: 08/15/2023

Replaced hot/ cold valve and adjusted drain hose. tested unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Waldorf, MD 20603

Shawn D.

Job Details: 08/15/2023

"opened system and seemed full of freon so replaced the compressor coupler used uv drier from v/s and had to braze evrything drier lines are not long enough for lockring tool. vacumed system down and filled to recomended and started building good pressure then compressor got loud and was building only -20 pressure on low side. hooked red uage back and turned fridge off and pressures equalized to 10 so called techline due to cx fridge now not working spoke with andrew and he said my you have a restriction in the system and said flush system. i then told him how compressor have been coming and top of this one is a, scatches and stubs on comrpessor bent. flushed system with nitorgen then vacumed unit back down and filled to recomended and this time unit is working; ordrng 1 w10143759 (uv drier SD V/S) and 1 w10913906 (coupler SD V/S), used 1 w10143759 (uv drier SD V/S), and 1 w10913906 (coupler SD V/S) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Roanoke, VA 24018

Kyle A.

Job Details: 08/15/2023

Installed parts and tested unit and unit is now as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Boyds, MD 20841

Ricardo S.

Job Details: 08/15/2023

"Replaced sump pump assy, unit tested and works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/15/2023

frosted over test 101 showing closed iced over removed and checked connections test 101 closed attempted to defrost mode to force defrost sh once unable to get display to blink didnt start defrost exited out of test modes and unit defrosted for under a min and begain to cool again ordering control and harness; ordrng 1 W11305540 (evap harness) and 1 WPW10317076 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Wilmington, DE 19803

Taylor F.

Job Details: 08/15/2023

Installed the RC and FC doors that werew sent to the cx. Made sure gaskets were sealing and doors were level. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Arlington, VA 22204

Simon

Job Details: 08/15/2023

CX complaints error code F8E4 inspected unit found float switch tray wet of water and soap .cleaned tested unit no error code float switch one side defective .orderd float switch.SZ; ordrng 1 W11545764 (FLOAT SWITCH)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Laurel, MD 20707

Emmanuel R.

Job Details: 08/15/2023

Replaced ignitor switches and tested unit.Unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ2

Near Alexandria, VA 22315

Lloyd B.

Job Details: 08/15/2023

"Cx complained the unit would not finish a cycle. Inspected the unit and found that the hot and cold valve opens. When pressed on the tub, it bounces. Bad suspention. Installed new suspention and tested and it no longer bounces. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDPM704KPS0

Near Columbia, MD 21044

Marc M.

Job Details: 08/15/2023

"cx complaint unit leaking and showing error code f8e4. entered diag and confirmed saved fault f8e4, fAe3, fAe2. cleared error codes and ran diag cycle and obseved under unit. found clear saturation stains on the left side of the insulation where the over flow ports and inlet valve is. however during testing the unit never leaked from either component. could not replicate leak durng test cycle. checked inside tub for any breaks/cracks in the corners and found none. wiht no signs of active leak it is possible the unit was simply overflowing due to improper loading procedure, but cannot confirm. for the sake of caution used wrench to confirm inlet valve is secure. unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Alexandria, VA 22315

Lloyd B.

Job Details: 08/15/2023

"Cx complained the unit did not dispense water. Cx says, after a few filter change attemps, there is no water. Removed the filter and tested and water was dispensed. Unit needs new filter housing; ordrng 1 W10862461 (filter housing)"

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Leesburg, VA 20175

Ricky E.

Job Details: 08/15/2023

"leveled door and panel, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Leesburg, VA 20175

Daniel J.

Job Details: 08/15/2023

installed dual valve and damper test three normal no adnormal noises tested 44 harvest passed test 45 added water no adnormal noises

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZS2

Near Wilmington, DE 19803

Taylor F.

Job Details: 08/15/2023

Cx complaint is unit not making ice properly. replaced heater grid from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/15/2023

Replaced parts and ran a test cycle. The unit worked as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR206EPA01

Near Moyock, NC 27958

Branden R.

Job Details: 08/15/2023

came out and replace all parts on unit tested and unit is running as designed .

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Markham, VA 22643

Ezra M.

Job Details: 08/15/2023

"tub failed at pressure hose connection, ordering tub.; ordrng 1 W11219115 (tub)"

We serviced a

WHIRLPOOL RANGE

Model GS563LXST0

Near Lancaster, PA 17601

Justin L.

Job Details: 08/15/2023

Cx complaint long cook times and unit sometimes unresponsive. Was able to access unit and verified complaint. Entered diagnostic and found F2E0 key contact error. Attempted to clear and no result. Found temp sensor in range. Tested cooktop no issues. Tested oven and found it would preheat and cycle a couple times then stop. Verified all connections secure. Will need control for repair which is NLA if found office will need to set return; ordrng 1 9762969 (control (NLA))

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/15/2023

"Confirmed cx complaint unit not washing dishes. Found sump motor non functional, confirmed voltage to wash motor but no function. Ordering sump assembley, will use control on return in the event that failing motor has caused voltage feedback.; ordrng 1 W11665769 (Sump Assembley)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near Timonium, MD 21093

Shane M.

Job Details: 08/15/2023

cx complaint of condensation in RC. found ripped gasket.. ordering 2 door gaskets.; ordrng 2 W10830046 (door gaskets)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Charlottesville, VA 22911

Eric F.

Job Details: 08/15/2023

"Confirmed cx complaint unit not producing ice. Checked ice maker connections, ice maker started producing again. Ice maker failing. Pre-id'd part not sent out, ordering ice maker.; ordrng 1 W11556926 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Germantown, MD 20874

Julian H.

Job Details: 08/15/2023

CX complaint about unit not making ice test 44 fault 22 not harvesting test 45 not moving to home position found broken wires @ the bottom of the door will need to replace door need 2 techs to feed wiring thru hinge documented call thru web. CX PIF FOR SVC CALL THRU APP WILL CALL WPL TO SEE IF THEY HELP; ordrng 1 LW11202405 (dor-fip ss)

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Stephenson, VA 22656

Ezra M.

Job Details: 08/15/2023

"control panel not responding. drum light turning on when door opened. removed console, found wire harness from console to control was not fully seated in clip. removed and reinstalled, verified secure. verified operation, no errors stored, unit working normally"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrx986sihz00

Near Germantown, MD 20874

Julian H.

Job Details: 08/15/2023

replaced parts & working

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Ashburn, VA 20148

Daniel J.

Job Details: 08/15/2023

noise during spin tested through diag and when going into spin very little moment on tub sounded as if belt was slipping tilted unit back grease and water mix on cage leaking from gear case sugguest gear case cam belt actuator and motor; ordrng 1 W11454734 (gear case) and 1 W11283592 (motor drive) and 1 W10721967 (clutch kit)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Madison Heights, VA 24572

Kyle A.

Job Details: 08/15/2023

"Damaged to rear of unit. Will need to replaced warped case,rails,rack,and wheels.; ordrng 1 W11409866 (Case) and 4 W11561080 (Wheel)s and 2 W11561204 (Track)s and 1 W10847875 (Rack) and 1 W11507999 (Manifold)"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Lorton, VA 22079

Lloyd B.

Job Details: 08/15/2023

"Cx complained of no water. Inspected the unit and found in step 1 of diangostics, no cold water entered the tub, but the hot water did. Installed new valve and tested and the unit works as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Chantilly, VA 20151

Justin S.

Job Details: 08/15/2023

cx complaint lowes water leaking from dispenser. no physical damage. found leak out of filer goes to dispenser. replaced coupler. no more leaks unit works good

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW

Near Aldie, VA 20105

Daniel J.

Job Details: 08/15/2023

washer not powering on before that not dispesnesing repalced control no change found that when connector for drawer unplugged from control led blinks normal repalced control and drawer tested now dispesening detergant

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Gloucester, VA 23061

Lucas R.

Job Details: 08/15/2023

"prior to repair, isolated yoder loop, pressurized through drier, loud screech from mullion between doors, pressure did not hold at all sprayed mullion with bubbles to confirm leak in cabinet, called techline spoke with rit unit sent for review, non-repairable leak in cabinet"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Baltimore, MD 21229

Dustin F.

Job Details: 08/15/2023

"replaced cap and ui, unit now works as intended. ran 2 test cycles to confirm function."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Chantilly, VA 20151

Justin S.

Job Details: 08/15/2023

Unit didnt cool. Found Compressor not turning on. Found capacitor was dead. Testing results were Short to ground on both sides.; ordrng 1 WPW10350564 (capacitor)

We serviced a

KITCHENAID FREEZER

Model KRFF577KPS02

Near Charlottesville, VA 22911

Eric F.

Job Details: 08/15/2023

"Confirmed cx complaint condensation building up in freezer. Found door gasket malformed, letting air in. Reformed gasket with heat gun, tested unit, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOEC3030LS00

Near Manassas, VA 20109

Justin S.

Job Details: 08/15/2023

CX LOWES complaint Phyiscal damage. Oven door glass shattered. Part needed P/N: woec3030ls; ordrng 1 W11653626 (Oven door assembly)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Ashburn, VA 20147

Richard B.

Job Details: 08/15/2023

"CX compant. Microwave burnt. Prior diagnosis found unit needs wave guide cover . Installed cover and tested unit, Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Woodbridge, VA 22192

Justin S.

Job Details: 08/15/2023

replaced drain hose and valve. un it works good

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Sterling, VA 20166

Justin S.

Job Details: 08/15/2023

Drain pump is leaking; ordrng 1 W11174489 (Drain pump)

We serviced a

WHIRLPOOL WASHER

Model WED8127LC2

Near Gloucester, VA 23061

Lucas R.

Job Details: 08/15/2023

"cx complaint unit not heatng, checked unit found L2 screw not seating to nut, replaced screw and nut from tool bag, tested, unit working as designed, physical damage to cabinet, advised sell as is."

We serviced a

WHIRLPOOL WASHER

Model LTE5243DQ3

Near Alexandria, VA 22314

Christian C.

Job Details: 08/15/2023

Cx complaint unit does not drain. Inspected unit and found lid latch loose. Installed lid latch. Cx paid in full. Unit is working as designed.

We serviced a

KITCHENAID OVEN

Model KOCE500ESS22

Near Woodbridge, VA 22192

Justin S.

Job Details: 08/15/2023

outter glass shattered on microwave door; ordrng 1 W11600216 (outer door assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW07

Near Louisa, VA 23093

Eric F.

Job Details: 08/15/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Gloucester, VA 23061

Lucas R.

Job Details: 08/15/2023

"cx complaint excessive vibration, checked unit found f0e5 off balance code, damage to bottom of cabinet and top making unit unable to be leveled. physical damage exists.; ordrng 1 W10676680 (cabinet) and 1 W11513254 (top) and 1 WPW10612925 (nameplate)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Ashburn, VA 20147

Richard B.

Job Details: 08/15/2023

"CX complant. Fresh food not cold , No ice and light issues. Inspected unit , No error codes in test 56 , Test 36 no fan blowing in ice box , Ordering ice box fan and control . Three way harness out in ceiling.Freezer LED workinng fine. Ordering three way led. . Evap in fresh food iced over. Tray warped. Ordering drip kit. Further work needed. rb RB; ordrng 1 W11457241 (drip kit) and 1 W11205082 (3 way bulb harness.) and 1 W10833801 (ice box fan) and 1 W10811364 (control)"

We serviced a

MAYTAG WASHER

Model MVW6230HW

Near Alexandria, VA 22306

Justin S.

Job Details: 08/15/2023

CX LOWES complaint noisy operation. no physical damage. Lock was broken and dangeling. Replaced lock and bezel. Units works good

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Salem, VA 24153

Kyle A.

Job Details: 08/15/2023

Found top of unit pressed in. Was able to adjusted case back into shape. Unit is now as designed

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Williamsburg, VA 23185

Orbie

Job Details: 08/15/2023

replaced all parts. while replacing lid latch two clips not holding and faulty. ordering those to complete repair. tested unit. appears to be working as designed until return.; ordrng 2 WP90016 (clip)s

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chantilly, VA 20151

Justin S.

Job Details: 08/15/2023

"cx lowes complaint noisy operation. no physical damage. Found lock was not engaging but could hear in continusly trying to engage. Replaced with van stock. Unit now spinning, draining, agitating and filling. Unit works good; ordrng 1 W11513248 (lock latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Dagsboro, DE 19939

Frederick R.

Job Details: 08/15/2023

"CX complaint is temp issues. Inspected/tested and found the RC at 3.6 and RC at 36. Pulled amp draw of 0.65. Pulled evap cover and found evap in defrost with heater not activated. Frost pattern only passed bimetal. It appears that the defrost control is not working properly. Ordering defrost control and evap fan motor with the bimetal. ALso returning with drier, compressor and coupler just incase but not confident it is needed. Control being shipped direct to CX so cannot reschedule; ordrng 1 WP2315539 (motor-evap) and 1 W11616408 (defrost control)"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW4

Near Palmyra, VA 22963

Eric F.

Job Details: 08/15/2023

"Confirmed cx complaint unit making grinding noise in operation. Found pump windings going bad. Quoted cx for new drain pump, cx paid in full. Ordering pump.; ordrng 1 W10876600 (drain pump)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Salisbury, MD 21804

Michael E.

Job Details: 08/15/2023

"Replaced control as per previous diagnosis. Tested unit and it is now working properly. If this problem returns, please preID WP8577274 cycling thermostat. I did start to wonder if heater was cycling off a little long but then it would kick back on. I asked CX to watch unit over next few uses to make sure it is drying properly. Job is complete"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 08/15/2023

replaced manifold and burner head used sniffer never went off checked connections at manifold with blue bubbles no bubbles foremd tested all five burners multiple times customer wi;l observe over the next few days

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near ,

Alexander D.

Job Details: 08/15/2023

"cx complaint vibration noise came back. inspected unit and verified complaint. pulled unit out and added foam sleeves in back of unit under condensor and compressor base rails. tested unit, unable to recreate noise now. unit is now working properly"

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