Service History 286 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Lower Heidelberg Township, PA 19608

Justin L.

Job Details: 08/21/2023

Cx complaint bake and broil not working. Was able to access unit and verify regulator was set up properly. Tested cooktop and found low flames that were fluttering. Tested bake and broil and found them to spark and valve to open but no gas to come out. Contactced builder and verified unit is on natural gas. Spoke to MX and ordering pressure tester and regulator to come out and verify gas flow and if the gas isnt the issue will need regulator. Office will set return; ordrng 1 gaspressuretester (gas pressure tester) and 1 W11449506 (regulator)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Richmond, VA 23235

Chris B.

Job Details: 08/21/2023

replaced control calibrated tested unit working as desighned

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Severn, MD 21144

Alexander D.

Job Details: 08/21/2023

"cx complaint unit giving off electrical burning smell intermittently. also unit gives f4e4 error on sensor cycles. inspected unit, cant see any errors stored. ran unit for over 5 min and never smelled anything. cx was cooking chicken nuggets for 45sec when they smelled it last. inspected wiring, dont see anything burnt. pressed cooktime in test mode and didnt get any reading on humidity sensor but control isnt displaying errors either. preid humidity sensor damaged, pic saved. ordering control and humidity sensor for f4e4 error. ordering mag, transformer, diode and capacitor for burning smell. call cx to schedule return visit once we have eta on parts; ordrng 1 W11590866 (humidty sensor) and 1 W11540981 (transformer) and 1 W10343300 (capacitor) and 1 W11222648 (diode) and 1 W10754514 (magnetron) and 1 W11496269 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Powhatan, VA 23139

Joseph D.

Job Details: 08/21/2023

"Unit with damaged outer panel, ordering outer panel ; ordrng 1 W11613486 (Outer panel)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Lancaster, PA 17602

Justin L.

Job Details: 08/21/2023

"Cx complaint unit not powering on. Was able to access unit and found thermal event at terminal block. Was able to use pre-id and van stock to correct the issue. Tested unit and unit now checks good no further work needed; ordrng 1 WP3397659 (terminal block (JL VS)), used 1 WP3397659 (terminal block (JL VS)) from stock"

We serviced a

MAYTAG DISHWASHER

Model DWU8330AAX

Near Midlothian, VA 23113

Joseph D.

Job Details: 08/21/2023

"Unit non repairbale. Unit without power to sump . Found sump motor with burnt electrical connection and corrosion on pins. Unit will need sump, power module and wiring harness to be complete. All three of which are no longer available . 99001068 sump, 903451 power module, 903188 wire harness main."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Lancaster, PA 17602

Justin L.

Job Details: 08/21/2023

Was able to access unit and replace parts. Ran test 12 and a rinse and spin. Unit now operating as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 08/21/2023

Cx complaint unit is not working properly inspected unit found door not sealed resealed door and made door adjustments tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Brightwood, VA 22715

Danny R.

Job Details: 08/21/2023

unit needs ui it ran but control is dim light; ordrng 1 W11579559 (ui control)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Richmond, VA 23228

Chris B.

Job Details: 08/21/2023

cx comp unit will not run for more than a few seconds insp unit found l1 dropping off at term block middle of cycle advised cx to call pro elc unit is working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hampton, VA 23666

Lucas R.

Job Details: 08/21/2023

"cx complaint unit leaking from door, checked unit found no codes, found excessive suds in unit, removed suds with vegetable oil, raised front of unit, advised cx to monitor, unit working as designed."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LSS00

Near Richmond, VA 23238

Chris B.

Job Details: 08/21/2023

cx comp un it will run up time and state f1e2 stuck key error and unit will start randomly inps unit conf cx comp found f4e9 popcorn error ordering door and control to complete repair; ordrng 1 W11646740 (control) and 1 W11643108 (door)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Washington, DC

Sherwood

Job Details: 08/21/2023

cx complaint door gasket loose arrived and i did confirm. installed both rc door and fc light. unit is now working correctly. repair complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Nottingham, MD 21236

Shane M.

Job Details: 08/21/2023

"cx complaint the unit freezing items in RC and making a weird humming noise. found damper not closing proper, allowing air to pass. changing UI as well for procaution. found FZ overpacked with food. cx to remove some items from fz. ordering damper w ui.; ordrng 1 W11236851 (damper) and 1 W11567938 (console)"

We serviced a

WHIRLPOOL UNKNOWN

Model WMH31017AB1

Near York, PA 17406

Bernard M.

Job Details: 08/21/2023

"Replaced all parts, ran unit for 1 min with glass of water and it heated. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Washington, DC 20009

Brian F.

Job Details: 08/21/2023

"Cx states no power to unit. Tested, washer won't turn on, dryer will start, but stops once the start button is released. Washer control receiving 120VAC but not turning on, motor main windings measured 0.4 ohms. Ordering control board and motor.; ordrng 1 W11189137 (control) and 1 WPW10448901 (motor-drve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/21/2023

"customer stated that the units door gaskets were tearing and the mullion wasnt closing correctly.. verified issue and fnd mullion down, adjusted the cabinet and the mullion closes correctly... the unit will need both gaskets, will replace at the same time...; ordrng 1 W10830046 (gasket-fip)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hampton, VA 23664

Lucas R.

Job Details: 08/21/2023

"cx complaint squeeling noise, checked unit found stiff rollers, replaced rollers, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model krff305ess00

Near Falls Church, VA 22042

Richard B.

Job Details: 08/21/2023

"CX complant . door alarm and noise from water. Inspected unit and found unit nees a filter head and right door gasket. CX owes 110 labor on return. CX declined control upgrade for now, In stock. Further work needed. RB; ordrng 1 W11346623 (filter head 64.71) and 1 W10830162 (gasket 191.93)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near ,

Joseph D.

Job Details: 08/21/2023

Cleared fridge drain line and adjusted coupler. Unit now draining properly.

We serviced a

WHIRLPOOL DISHWASHER

Model du1055xtss3

Near Washington, DC 20008

Brian F.

Job Details: 08/21/2023

"Cx states unti not draining. Tested, drain pump turns on, water is draining slowly. Pump tested good, no damage to impeller, no blocks in drain hose check valve. Cx has drain tube extension that enters wall behind unit, goes behind the oven, then exits under the sink, has to be at least 6 feet long. Advised cx to have plumber inspect drain tube extension."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Manakin-Sabot, VA 23103

Chris B.

Job Details: 08/21/2023

"replaced geara case did not need tub and basket replaced splutch and belt from vs; ordrng 1 w1006384 (belt), used 1 w1006384 (gear case) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS01

Near Ashburn, VA 20147

Simon

Job Details: 08/21/2023

CX complaints water despensor not despensing water inspected unt found that inlet valve not working properly removed water filter water despense with good pressure .oredered inlet valve .SZ; ordrng 1 W11512399 (inlet valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Virginia Beach, VA 23464

Carl A.

Job Details: 08/21/2023

"cx complaint of unit displaying the following error codes F3E2,F2E2 ,checked unit to find unit being unresponsive after replacing control board ordering parts needed for repairs; ordrng 1 W11368911 (Dishwasher Interface Control) and 1 W11305308 (Dishwasher Control Board)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Washington, DC 20004

Sherwood

Job Details: 08/21/2023

cx complaint oven not working. arrived and found. both boil and bake not working. test control voltage and im getting 240 coming in to board but not coming out ordering control but dist site was down and we will have to give cx quote tomorrow for this repair.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Richmond, VA 23235

Joseph D.

Job Details: 08/21/2023

Customer complaint unit leaking confirmed complaint with outdated to bring incorrectly molded must update with Newport unit also has cracked latch and malfunctioning door lock; ordrng 1 W11590590 (Washing) and 1 W11394572 (Lock) and 1 W11457841 (Latch)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Taneytown, MD 21787

Brian R.

Job Details: 08/21/2023

replaced parts ordered and tested unit. unit wont start. checked all power points again and lost L! this time. checked at unit and now only 120 to one side as well as at plug at wall. unit checks now its a power issue. plug is lose and seems brokn. advised cx to replace plug and try again and unit should come on. needs the other 120 to run. cx will get power looked at and call back if needed. job complete for now.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Washington, DC 20002

Brian F.

Job Details: 08/21/2023

"Cx states unit not filling, entered diagnostic mode, found saved f8e1 long fill error. Tested valves manually, found almost no water coming out of cold valve. Installed new inlet valve assembly, ran auto test, completed with no errors, unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Marietta, PA 17547

Bernard M.

Job Details: 08/21/2023

"Replaced control per previous tech, attempted to recalibrate and test but the unit wouldn't shift to agitate or spin. Attempted to run manula spin and agitate and got no movement. Inspected harness and found wires wrapped around each other. Some are pinched behind drain pump. Ordering harness, once part is in contact cx to reschedule; ordrng 1 W11652038 (harness)"

We serviced a

WHIRLPOOL RANGE

Model RBD275PDB12

Near Glenn Dale, MD 20769

Sherwood

Job Details: 08/21/2023

cx complaint no working. arrived and found unit in a self cleaning mode and beeping constantly. i press self clean button again noise stop and unit pre heated to 350 and above twice. also tested bottom oven and it pre heated as well. i advised this cx to use and monitor operation.

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Prince Frederick, MD 20678

Shane B.

Job Details: 08/21/2023

"cx complaint is the unit still making a noise during the cycle. when i arrived cx had a load in the unit and was making the noise. noise is a creeking/screaching sound. happens randomly and only last a second or 2 each time. cx said he hasnt noticed any burning smell since last visit but hasnt used unit much due to noise. i found nothing out of place, no signs or binding or damage to any parts. replaced rollers with preIDed parts and tested again. unit made the noise when it first started but then ran quietly. called techline to document. they had me check what size breaker unti is on (30amp) and had me verify nothing is stuck in the felt around the drum. advised ordering drive motor. ordering drive motor and blower wheel for return visit. schedule when parts are available.; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Linthicum Heights, MD 21090

Israel R.

Job Details: 08/21/2023

Installed new control and tested. Unit completed teste cycle and Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hollywood, MD 20636

Shane B.

Job Details: 08/21/2023

cx complaint is the unit leaking. leak seems to be coming from float switch area. cx had papertowels under unit that had water stains on them. stains were under float. cx also has picture of water dripping off float. found no saved codes. ran service cycle. nothing leaked during testing. found no broken seams or holes in tub. ordering standpipe and float assembly. schedule when parts are available.; ordrng 1 WPW10316267 (standpipe) and 1 WPW10346525 (float asm)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Frederick, MD 21703

Ricardo S.

Job Details: 08/21/2023

"Replaced cntrl elec.. reset power, unit tested several times with cx and washer works fine"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Hollywood, MD 20636

Shane B.

Job Details: 08/21/2023

"cx complaint is the unit not washing. i checked for codes and found F8E1. ran each valve and cold had very little flow. i found no debry clogging the screen. cold supply seems to have good pressure. i replaced valves with VS part and tested again. both valves have good flow. i calibrated unit and ran service cycle. unit is working as designed.; ordrng 1 W11038689 (valve VS SB), used 1 W11038689 (VALVE) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Ashburn, VA 20147

Ricky E.

Job Details: 08/21/2023

"W11658802 152.16, labor 120.00, shipping 15.00, tax 9.13.... customer stated that the units fzr had slowed cooling.. at time of service the unit was fully functional as far as cooling.. the customer stated that the icemaker wasnt working. verified issue and fnd an E5 timed icemaking issue... unit will need the icemaker to correct the issue... the customer is unsure about the repair and wants to think about it..."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Laytonsville, MD 20882

Ricardo S.

Job Details: 08/21/2023

"Replaced aprts, unit tested and dw works fine,, good water pressure"

We serviced a

MAYTAG WASHER

Model LAT8704AAE

Near Dillsburg, PA 17019

Fred G.

Job Details: 08/21/2023

"cx complaint unit is leaking water and doesnt agitate. Inspected unit and found water all over bottom of floor. I found unit is leaking from the tub assy. I also found unit gearcase dropped all it oil. unit would need a full over haul. transmission, clutch, tub assy, belts, pulleys, screws to correct issue.; ordrng 1 22001114 (tub) and 1 WP6-2011900 (clutch) and 1 WP6-2301530 (pulley) and 1 WP912618 (screw) and 1 200816 (motor pulley) and 1 12112425 (belt kit) and 1 206707 (transmission)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/21/2023

freezing food in fridge checked with thermalcoupler reading 40 f lowered to 38 f customer stated only the back of the eggs near back wall freezing informed them of current temps customer wanted to raise to 40 f to see if any difference informed to make sure back wall clear not restricting air flow

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US6HB00

Near Richmond, VA 23223

Chris B.

Job Details: 08/21/2023

cx c comp unit rips breaker insp unit conf cx comp found inf switch faulty adn causing breaker to flip on rr burner unit will need W10857622 called saftey; ordrng 1 W10857622 (switch)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 08/21/2023

Cx complaint unit is not working properly inspected unit found loose connection to the pump reseated and tightened up tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL OVEN

Model KEBS209BSS00

Near Bethesda, MD 20817

Shawn D.

Job Details: 08/21/2023

"arrived checked for errors and had f2e1 and tried seeing next error but this one will not clear/ go to next one. i then asked cx questionss and she said sometimes it works sometimes it does not heat to 350. i then calibrated control to hottest setting and tested both section to 350 and both section reached 350 with no usses heating real good. cx will need refund forrefund for part,shipping,tax. unit is good to go"

We serviced a

AMANA DRYER

Model NGD4655EW2

Near Lancaster, PA

Bernard M.

Job Details: 08/21/2023

"Cx complaint items are getting stuck between the drum and bulkhead. Inspected and found the drum had come off the rollers then the felt rolled up causing the metal from bulkhead and drum to rub together. The bulkhead is split along the top along with the drum felt coming off. Ordering parts, once approved, drum to be direct shipped to cx address, cx will contact office once part arrives to set return; ordrng 1 W11178667 (bulkhead) and 1 349241T (rollers) and 1 W10899578 (drum)"

We serviced a

MAYTAG WASHER

Model MVWB980BW0

Near Rockville, MD 20853

Roberto I.

Job Details: 08/21/2023

"CX complaint unit not washing.Ran diag, found F70 error. Found the basket stuck, not floating. I was unable to unstuck the basket, used lubricant oil, tried with jack and a piece of 2x4 board, but I had to stop because the top part of the basket was breaking off. Seems like basket and shaft teeth overlapped. Quoted repair $420, with $300 labor for beasket and tub replacement (parts CBE). **2 COUNTS** (tub replacement). Cx needs more time to make a decision. Collected 120; ordrng 1 W10381077 (tub (CBE)) and 1 W10549509 (basket (CBE)) and 1 2 counts"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Fishersville, VA 22939

Eric F.

Job Details: 08/21/2023

"Confirmed cx complaint unit inconsistent cooling. Found Service Pointer pertaining to issue, pointer goes over various causes, either defrost issues or compressor working intermittently. Checked evap, no excessive frost buildup. Cx states he heard a buzzing and clicking noise that is consisten with the sound a compressor when it is trying to start and failing. Ordering compressor, requesting 2 count sealed system job.; ordrng 1 W10507884 (compressor) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Glen Burnie, MD 21061

Dustin F.

Job Details: 08/21/2023

"While replacing door i found cabinet comprimised. Tried moving and adjusting leveling feet, circle spacers and hinges. contacted WP TL and spoke to Rob. he deemed unit unrepairable. Contacted WP Trade care, they put unit up for pex review."

We serviced a

KITCHENAID ICE MAKER

Model KUIX505ESS2

Near Vienna, VA 22182

Richard B.

Job Details: 08/21/2023

"CX complant. No ice. Prior diagnosis found unit need sacu. Installed ACU Unit will not fill with water , Manually filled unit and recirculation pump is not pumping water even though resivoir is full. Quoting CX additional parts needed, CX will decide what they want to do. RB; ordrng 1 W10897719 (valve 132.64) and 1 W11542868 (pump 81.45)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Odenton, MD 21113

Emmanuel R.

Job Details: 08/21/2023

"Cs unit wont go over 338 degrees, couldnt confirm complaint. No error codes in the system , Preheated oven to 350 degrees and 450 degrees. Oven reached temps great. I spoke with customer further and notice he took a pic off his thermometer and he had aluminium foil on the bottom of oven which could have caused the unit to not reach temps. Also noticed his thermometer is very slow to react and doesnt reach 450. Advised to not put aluminium foil on the bottom and get a digital thermometer. Unit is working properly at this time."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC7HS20

Near Bowie, MD 20716

Samuel R.

Job Details: 08/21/2023

replaced both harnesses and tested unit.now working properly

We serviced a

MAYTAG OVEN

Model CWG3100AAB25

Near Washington, DC 20017

Brian F.

Job Details: 08/21/2023

"Installed new ignitor, ran 350* bake, ignitor started glowing, bake burner lit, oven heat to temp and cycled multiple times, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB04

Near Suffolk, VA 23433

Justin W.

Job Details: 08/21/2023

cx complaint unit not cooling. checked unit to find sealed system issue. found evaporator not forming a frost pattern. ordering sealed system parts for repair. Spoke to LR was advised to order controls as well and have cx plug unit it night before appointment. cx agreed; ordrng 1 W11109499 (drier) and 1 W11557671 (compressor) and 1 W11566897 (evaporator) and 1 W10559262 (condenser) and 1 W11567494 (inverter) and 1 W11595219 (control) and 1 W11566894 (ui) and 1 W11506635 (coupler)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFO42FTX04

Near Potomac, MD 20854

Shawn D.

Job Details: 08/21/2023

"could not find uv dye, replaced ht evporator compressor dryer then vacumed unit down and filled to recomended and started cooling. collected for labor unit is good to go on s.s. cx then said she might wanna get gaskets repkaced so gave her quote for that and additional 200 for labor nd wants to think about the repair. s.s. is good to go; ordrng 2 8201809 (gasket white 224.43)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Brambleton, VA 20148

Ezra M.

Job Details: 08/21/2023

found signs of unit leaking at ff evaporator. ordering evaporator.; ordrng 1 W11492867 (ff evap)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near East Petersburg, PA 17520

Justin L.

Job Details: 08/21/2023

"Cx complaint intermittant ice making. Was able to access unit and ice in container about 1/4 full but no ice in mold. Ran 56 E0, 57 harvested, 45 filled, 3 fan works, 15, 16, 17 pass. 19 pass. Thinks theres a potential leak in the system along with a clog at the drier. Recommends flusing out system with nitrogen and checking for leaks and doing drier. Ordering 2 count sealed system repair and spoke to the office setting return for Fri 8/25/23; ordrng 1 W11109499 (filter drier) and 1 W11574734 (compressor)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Ashburn, VA 20147

Simon

Job Details: 08/21/2023

CX complaints when turning on the oven everything is too hot .inspected unit and replaced glass bracket and insulation.unit good to go.SZ

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Harrisburg, PA 17111

Cody H.

Job Details: 08/21/2023

"Was able to access unit and replace parts per previous visit. Ran unit through 2 cycles with no rinse aid to ensure all suds were gone, unit now works as designed. no further work needed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/21/2023

"w11033168 74.63, WPW10389152 14.75, W11457241 77.34, shipping 15.00, labor 120.00... customer stated that there was frost in the ff section. verified issue and fnd unit not defrosting... customer to replace..."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS01

Near Ashburn, VA 20147

Ricky E.

Job Details: 08/21/2023

"installed ff evap, unit cks ok"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/21/2023

found damage to the bottom of cabinet called documented with techline found unit wedge inplace when trying to removed screw heads to trim panel stuck on trim infomred customer to contact buidler spoke with builders office informed trim cutout to tight unit wedged in palce customer waiting to hear back from builder will ue bulb on return; saved tckt

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Leesburg, VA 20175

Ricky E.

Job Details: 08/21/2023

"a-2 customer tated that there is food particulate in the unit that he has to clean out. verified issue.. instructed the customer to run tang through the unit to disolve the old food, and to run the hot water before operation. ran test cycle and the wash motor was functioning as intended..."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Vienna, VA 22182

Richard B.

Job Details: 08/21/2023

"CX complant. Smell from unit and not waahing good. Inspected unit and found errr code for vent wax and fill valve, Cleared codes , Found no high loop installed , Installed high loop and ran a test wash . Error codes did not return , After test wash there were no irregular smells inside machine. Ran a second test wash to conferm issue did not return, Advised CX units high loop needs to stay the same and stay in place facing up . Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Williamsburg, VA 23185

Orbie

Job Details: 08/21/2023

cx complaint unit still freezing items in RC. 32.9*RC. called techline spoke with Rob. advised to use dataloggers in FC and to reorder evap cover from whirlpool stock.; ordrng 1 datalogger (datalogger) and 1 W11610999 (evap cover)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HBS00

Near Manassas, VA 20111

Demonte S.

Job Details: 08/21/2023

Installed Compressor & Access Valve. Filled unit with Nitrogen. I then waited 20 mins. No change in pressures. Pulled a Vacuum. Unit is holding a Vacuum. I then filled the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures. )

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Williamsburg, VA 23185

Orbie

Job Details: 08/21/2023

replaced damper. advised cx to monitor unit to verify working as designed.

We serviced a

KITCHENAID OVEN

Model KODC304ESS01

Near Willow Street, PA 17584

Justin L.

Job Details: 08/21/2023

With the assitance of BM was able to remove unit and repalce thermostat. Tested unit and unit now works. Contacted techline and spoke to Robert. Due to reccurring issue replace cooling fans. Ordering parts and once approved and in office will set a return with 2 techs; ordrng 1 WPW10016550 (lower cooling fan) and 1 W11165152 (thermostat) and 1 WPW10176670 (upper cooling fan)

We serviced a

KITCHENAID RANGE

Model KFGC558JSS05

Near Clifton, VA 20124

Christian C.

Job Details: 08/21/2023

"cx complain righ door not closing properly, inspected the unit can confirm not closing all the way, instal new right hinge and tested the door stillnot closing properly. Inner door defective. ordering (left hinge), and inner door.; ordrng 1 W11643630 (left hinge) and 1 W11318831 (liner door)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 08/21/2023

i was able to access unit and replace IM as per previous tech. tested unit and found unit now checks good.

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Chesapeake, VA 23320

Carl A.

Job Details: 08/21/2023

"cx complaint of unit displaying error code F9E1,checkedu nit to find that the wire harness on drain pump brokenn from connecector,did a temp repair ordering wire harness for repairs; ordrng 1 W11569161 (Harness, Lower)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Silver Spring, MD 20901

Emmanuel R.

Job Details: 08/21/2023

"Replaced crsiper door harness , drip pan and freezer LED. Unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Warrenton, VA 20187

Daniel J.

Job Details: 08/21/2023

moisture on top of freezer gasket no leaks from drain pan no moisture on mullion replaced gasket called tech linie informed to raise the door up a little bit no gasket in freezer cabinet non frost forming inside freezer cabinet

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Westminster, MD 21158

Brian R.

Job Details: 08/21/2023

replaced gasket and checked over unit. unit now checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Chesapeake, VA 23321

Zachery R.

Job Details: 08/21/2023

"cx complaint unit not making ice. cx stated they had a power outtage and since then unit has been prducing ice. ran test 57, icemaker motor is louder than normal, ordering icemaker to complete repair.; ordrng 1 W11658802 (icemaker)"

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Westminster, MD 21157

Brian R.

Job Details: 08/21/2023

cx cmplaint is latch on lid broke and unit does not fill right or not enough water or starts then drains and doesnt seem to clean good. found code F0E3 F5E4. replaced strike then ran dlms cycle. unit ran through all tests and started a quick wash as well. went over unit with him and the deep wash as well to max his water but also not to oer load unit either. unit checks now. job complete.; used 1 W11457841 (Strike) from stock

We serviced a

WHIRLPOOL OVEN

Model GGG388LXS00

Near Chesapeake, VA 23321

Zachery R.

Job Details: 08/21/2023

"replaced igniters, tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED9150WW1

Near Ashland, VA 23005

Thomas B.

Job Details: 08/21/2023

Cx complaint loud screeching Inspected unit found idler pulley well worn removed and replaced tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Norfolk, VA 23505

Zachery R.

Job Details: 08/21/2023

"replaced slides, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Mount Airy, MD 21771

Justin S.

Job Details: 08/21/2023

cx says they got an oob error code when washing 3 towels and 3 hand towels. found no error codes in memory. ran the diagnostic cycle with no error codes. ran the calibration with no error codes. ran high speed spin in component activation. says they took everything out of the unit and the tub was still bouncing around. the suspension springs back up and is not bouncy. called tech support and spoke with a rick. adjusted legs on unit trying to better level it at 3/4 out per WP teck line. Ran diagnosis cycle one last time. Coulds not duplicate issue

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW2

Near Norfolk, VA 23508

Zachery R.

Job Details: 08/21/2023

"cx complaint unit displaying f8e4, checked unit, unit dispalying f8e4, cleared faults and water from drain pan, tested, no signs of any leaks, advised cx how to load unit, and to try affresh tabs, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Roseland, VA 22967

Kyle A.

Job Details: 08/21/2023

Cx complaint of unit leaking into tub between use. Did confirm failed cold valve. Replaced inlet and unit is now as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Norfolk, VA 23517

Zachery R.

Job Details: 08/21/2023

"replaced oven door, hinges, console, and temp sensor. will need mw door and badge to complete repair. left old oven door with cx. advised they will be contacted for return visit.; ordrng 1 W11600216 (mwdoor) and 1 W10909682 (nameplate) and 2 WPY706189 (screw)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Crozet, VA 22932

Eric F.

Job Details: 08/21/2023

"Confirmed cx complaint unit not working. Found 4-3 error code, wash motor not functional. Replaced wash motor with pre-id'd sump, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Upper Marlboro, MD 20772

Leon

Job Details: 08/21/2023

"F0 E2 OVERSUDSF5 E3 UNLOCK FAILUREF5 E4 DOOR NOT OPEN CX COMPLAINT SOAP DISPENSER AND OTHER SURFACES CRACKED, CONTROL PANEL NOT ALWAYS RESPONDING. TESTED UNIT FOUND CRACKS WERE COSMETIC AND NOT COVERED BY WARRANTY. CONTROL APPEARS TO BE OPERATING PROPERLY. CALLED WHIRLPOOL AND GOT sr#"

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Vienna, VA 22181

Richard B.

Job Details: 08/21/2023

"CX complant. No ice again. Inspected unit and foound UI very difficult to navigate . Very difficult to get into diagnostics cycle. Once in diagnostics , Unit will not go above step 120 ice maker test. CX paying the 120 service call and calling jennair for possibal parts and labor concession since this has been a ongoing issue. . Parts not in stock , RB; ordrng 1 W11646196 (ice maker152.16) and 1 W11307246 (console UI 268.88)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Essex, MD 21221

Shane M.

Job Details: 08/21/2023

installed all parts. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near New Salem Borough, PA 17408

Drew B.

Job Details: 08/21/2023

cx complaiont that unit is not cooling at all and the unit is at room temp and when arrived unit was plugged in and and lights on and etc but no cooling at all. i foudn power going to compressor and makes a grinding/whirlling sound for about few seconds then stops sttempts few times then stops will need ss repair done and collected 120.00 service fee rest under 5yr entitlments and cal lto reschd.; ordrng 1 W11455472 (compressor) and 1 W11200488 (Suction tube) and 1 W11506635 (process stub) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 3count (3 count)

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Sparrows Point, MD 21219

Shane M.

Job Details: 08/21/2023

installed pump. unit working properly.

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Ashland, VA 23005

Thomas B.

Job Details: 08/21/2023

Cx complaint unit is not working properly inspected unit removed and replaced the door latch assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Sparrows Point, MD 21219

Shane M.

Job Details: 08/21/2023

"cx complaint the making a loud noise, sounding like tapping nosie. put unit into test mode. activated fan w damper. cx says thats the sounds. ordering evap fan, blade, shroud, clip & grill.; ordrng 1 WP67006337 (blade) and 1 w11578030 (evap fan) and 1 WPW10363507 (shroud) and 1 67006338 (clip) and 1 W10871842 (grill)"

We serviced a

MAYTAG DRYER

Model MEDC200XW1

Near Reston, VA 20191

Christian C.

Job Details: 08/21/2023

Cx complaint unit is not working. It starts then stops immediatly. Inspected unit and unit will only run when holding down start switch. Unit heats up if holding down switch. Ordering start switch.; ordrng 1 WP3404233 (start switch)

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS05

Near Harrisburg, PA 17109

Cody H.

Job Details: 08/21/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/21/2023

"cx complaint frost in fc, foudndoor tilting out forward, reassembled shelfing and door, found door warped, bottom edge bowed, stainless wavy and screw inserts have play not staying in foam, ordering FC door , rails and brackets, cx aware of time frame for door, to inspect and no haul away; ordrng 1 LW10341279 (dor-fip ss) and 1 W11668671 (rail kit)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Lititz, PA 17543

Cody H.

Job Details: 08/21/2023

CX complains unit RC LEDS are not working. Found RC LEDs to be dim lit but FC LEDS to be brightly lit. Found 1 LED in RC that was not lit at all and started replacing LEDS per service pointer. After all RC LEDS are replaced unit has no lights in RC. Unit control unresponsice as well. Called techline and spoke to Derek who said unit door switch seems to have failed. Was able to check door switch and found switch itself was fine but the door hinge was loose and not contacting door switch. Was able to adjust and tighten door hinge and unit now works as designed. No further work needed. CX COVERED BY SP. CX EMAIL CONFIRMED.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Hampstead, MD 21074

Brian R.

Job Details: 08/21/2023

replaced parts ordered and tested and checked unit. then started a rapid wash. unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Camp Hill, PA 17011

Fred G.

Job Details: 08/21/2023

with the help of CH we were able to access unit and replace the FC door as per previous tech. we used a heat gun to mold the new gasket to the body of the unit. found IM now harvests and fills with water. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Crozet, VA 22932

Eric F.

Job Details: 08/21/2023

"Confirmed cx complaint unit still producing condensation on mullion and some dripping from dispenser. Advised cx that high ambient humidity can result in condensation buildup and that the issue will be improved by turning ac down or just waiting until the fall when the heat is being used and the humidity drops. Called and documented issue with techline, techline did not advise any further work on unit, unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBW00

Near New Cumberland, PA 17070

Fred G.

Job Details: 08/21/2023

was able to access unit and replace the left RC door gasket as per previous visit. used heat gun to shape gasket to body of unit. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Stafford, VA 22554

Robert W.

Job Details: 08/21/2023

CX Complaint is the unit isnt draining. Inspected unit and found the unit not draining pump not coming on ohm out pump and pump is testing good in diag unit wont fill or drain. Unit needs control CX declined service paid SVC

We serviced a

WHIRLPOOL DRYER

Model WED5100HW0

Near Camp Hill, PA 17011

Fred G.

Job Details: 08/21/2023

cx complaint unit is not heating. inspected unit and found 246.7vac. polarity was good. I found heating element was faulty. unit needs element to correct issue. once approved please reach out to cx and set up a return visit.; ordrng 1 WP3387747 (element)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Odenton, MD 21113

Alexander D.

Job Details: 08/21/2023

"cx complaint unit not cleaning the clothes well. inspected unit, no errors stored, test cycle runs fine. checked under unit, no oil or play in gearcase. suspension checks good. cx is using he detergent. found cx is putting detergent ontop of clothes and selecting deep water wash. advised cx to put detergent in bottom of basket before the clothes so the detergent itself doesnt cause stains and more detergent will be in the water. also advised cx to try setting water level to autosense so there will be more friction between the clothes acting as a scrubbing action. cx will try these tips and call back if issues persist, advised cx to take pics. unit is operating as designed at this time"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Lebanon, PA 17042

Fred G.

Job Details: 08/21/2023

"With the help of CH we were able to access unit and replace the control, bulb, and switch the postion of the fan motor as per previous visit. unit now checks good."

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