We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlottesville, VA 22901
Eric F.
Job Details: 08/21/2023
"Confirmed cx complaint unit not heating. Found centrifugal switch on motor not functioning. Ordering motor and blower. Confirmed fuse and heating element continuity, inline power to unit.; ordrng 1 694089 (blower wheel) and 1 W10396029 (asm mtr)"
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Virginia Beach, VA 23452
Carl A.
Job Details: 08/21/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Staunton, VA 24401
Eric F.
Job Details: 08/21/2023
"Confirmed cx complaint unit leaking. Found door gasket malformed, bushings on heater part of heater recall. Cx paid 120 diagnostic plus part for gasket, labor and part covered for heater repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Millville, DE 19967
Michael E.
Job Details: 08/21/2023
"CX complaint: dead UI. Tested and verified complaint. No lights or repsonse from UI At control we have 12 vdc to UI. Replaced UI tested and still dead. At UI i am getting an intermitant 7 vdc. No visible signs of wire damage under door but there must be a problem thats not visible. Ordering FC door, control (just in case), and water fitting. Cannot reschedule due to direct to CX shipping. 2 techs needed; ordrng 1 W11561286 (FC door) and 1 W11670354 (control) and 2 WP2300868 (fitting)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Mineral, VA 23117
Thomas B.
Job Details: 08/21/2023
Cx complaint Ice maker issue changed out the valve and control went to test ice maker found ice in the ice maker that did not drop... So water was making it to the ice maker... Removed and replaced the ice maker tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Elizabeth City, NC 27909
Branden R.
Job Details: 08/21/2023
cx complaint vibration or out of balance loads - top load washer checked unit and found no error codes stored . while testing found unit will not go into drain and spin when selected . tryed reseting unit and testing again unit still not going into drain and spin ordering new control for repair .; ordrng 1 W11627413 (control)
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near York, PA 17404
Bernard M.
Job Details: 08/21/2023
"Cx complaint the unit shuts off during use and won't complete drying cycles. Entered diag and found error code F3E2 moisture sensor open. Cx stated thw display will sometimes blackout and won't come back unless unplugged for few minutes. Ran normal cycle and unit would spin and heat. Ordering harness, and will use control and fascia on return. Set return for 8/28, office will contact cx with time frame; ordrng 1 WPW10298258 (moisture harness)"
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW1
Near Gaithersburg, MD 20877
Roberto I.
Job Details: 08/21/2023
"Replaced part, the new control didn't turn on, the control led light didn't bling and the diagnostic didn't work. Confirmed 120Vac supplied to the bord. Reinstalled old board, the unit turned on. Ran a calibration cycle just in case. Reordering control board W11502823; ordrng 1 W11502823 (control board)"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Severn, MD 21144
Israel R.
Job Details: 08/21/2023
"Customer complaint unit is not drying correctly, making noises and UI screen is having issues. I tested the unit and found the unit is making noises from the blower fan. Took unit apart and found the unit blower fan is spinnng on the nut loose. Replace blower and tested. When i tested somethe start button is not very responsibe and the knob is lagging and sometimes i twist it and the light goes from noraml to time dry. Unit will need new UI. Ordering new UI call customer when part is available.; ordrng 1 W11413566 (UI) and 1 WP697772 (blower wheel), used 1 WP697772 (WHEEL IR VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Baltimore, MD 21206
Shane M.
Job Details: 08/21/2023
"cx complaint the unit isnt cooling proper. found frozen over evap in fz. frost over evap cover. removed all ice. found thermistor not correct location, clip missing on evap for thermistor. unit not defrosting. completely frozen over. cleared all ice. gave a quote for the thermistor w harness. $377.83 cx paid svc by card. added slivertape to thermistor. advised to overlook unit in couple days."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Mineral, VA 23117
Thomas B.
Job Details: 08/21/2023
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts melted out the ice over freezing at the evap tested for proper use unit now functions Normally
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Fulton, MD 20759
Israel R.
Job Details: 08/21/2023
Customer complaint unit is nslow making ice. I tested the unit and the ice maker is harvesting but is not going throuh the whole harvest i had to reset the unit to get the unit to complet the cycle. I tested power and i was not getting fiull power look loose connection i found loose connection at the ice maekr but still was not working good. and is not filling. I found the filter is clogged. Removed and the ice maker is filled. But ice maker still not working correctlty. Installed new ice maker. Tested unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Staunton, VA 24401
Eric F.
Job Details: 08/21/2023
"Confirmed cx complaint unit not agitating. Found splutch teeth worn, skipping. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model Kdfm404kps0
Near Bel Air, MD 21015
Neil H.
Job Details: 08/21/2023
"F8E2 STILL APPERING AND UNIT STOPPED MID CYCLE OF DIA ORDERING CONTROL; ordrng 1 W11410065 (Control, Electronic) and 1 W11649995 (Whirlpool Dishwasher Air Vent)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Ephrata, PA 17522
Justin L.
Job Details: 08/21/2023
was able to access unit and replace parts. tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs335sdhm06
Near Ocean View, DE 19967
Michael E.
Job Details: 08/21/2023
"CX complaint: unit kicking breaker. Upon arrival, unit had been left unplugged for days. Tested unit but failed to replicate problem. Found no problem with wiring and failed to get unit to trip breaker. Unit is working proeprly. CX paid 120.00 for service by CC. I called office to process card. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near York, PA 17404
Sal R.
Job Details: 08/21/2023
"Per the previouse tech, I was able to access and replace all parts. Unit test good."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 08/21/2023
"Installed new cold and hot valve , tested unit.. Found dispenser leaking water where valve is screwed down .. Unit needs dispenser assembly; ordrng 1 W11127357 (valve/ housing assembly)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near York, PA 17404
Bernard M.
Job Details: 08/21/2023
"Cx complaint unit won't shut off. Restored power and the drain pump came on. Entered diag and found error codes F3E2 pressure fault and F9E1 drain fault. Inspected underneath and found wire harness good. Removed console and replaced control due to pressure switch fault. Restored power and ran test cycle, unit completed test without any further issues. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 08/21/2023
"CX Concern the unit not spinning out clothes. found f7e1 and e3 error .. unit making a loud rumble from gearacse assembly and has wear on belt / splutch assembly .. also cx concern the unit tearing towels , needs new washplate assembly; ordrng 1 W11454738 (gearcase) and 1 W10528947 (hub) and 1 W11213879 (belt) and 1 W11212745 (shifter) and 1 W11418231 (washplate)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Denver, PA 17517
Justin L.
Job Details: 08/21/2023
Was able to access unit and replaced parts. Advised cx to give several days for temps to adjust. Unit checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED8540FW0
Near Camden, NC 27921
Branden R.
Job Details: 08/21/2023
cx complaint tripping breaker overheated and keep tripping breaker all the time checked unit and found heating element shorting out on frame on unit . replaced and tested unit is running as designed cx paid in full . with card
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Bowie, MD 20720
Samuel R.
Job Details: 08/21/2023
cx complaint unit door is slamming.inspected unit and could confirm.try reseting hinges and springs would just come off both sides.unit will need roght left hinges.right hinges has not come office will reschedule; snapped 4 QuickPics
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Chevy Chase, MD 20815
Shawn D.
Job Details: 08/21/2023
cx complaint unit leaked everywhere had plumber come and said leak is in the back and turned water off. inspected unit then pulled it out and tunred water on and confimred leak right away coming from valve tunred water right back off. gave cx quote for valve and he agreed and paid in full part is instock; ordrng 1 W11312191 (valve 169.41)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Hancock, MD 21750
Andrew S.
Job Details: 08/21/2023
Cx complaint is that the unit is not draining at the end of the cycles. Upon arrival I found that the unit has a rubber hose extension to reach the stand pipe. That has collapsed and is not allowing the water to drain out. I found that the when I adjusted the hose it was able to drain properly. I informed the cx that they will need to install a longer drain hose to prevent the issue from happening again. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUIX335HWH00
Near Virginia Beach, VA 23454
Carl A.
Job Details: 08/21/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Alexandria, VA 22314
Davonte
Job Details: 08/21/2023
"cx complained unit was giving f8e4 error. confirmed cx complaint. after inspecting unit and running a diag. water was spraying out of drain house. drain hose was seatyed properly. after reaseating drain hose. ran another diag cycle, error code went away. unit is now working a should"
We serviced a
KITCHENAID FREEZER
Model KBSD608ESS01
Near Bel Air, MD 21015
Neil H.
Job Details: 08/21/2023
REPLACED ALL 12 LIGHTS UNIT TESTED GOOD
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Alexandria, VA 22315
Lloyd B.
Job Details: 08/21/2023
Cx complained the unit did not make ice. Installed new ice maker and the unit cycled and began a harvest. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Havre de Grace, MD 21078
Neil H.
Job Details: 08/21/2023
NEW SHIELD PULLEY MOTOR AND BELT RUBBED THE PAN AND SHIELD; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11239857 (Whirlpool Washer Drive Belt) and 1 W11409708 (Whirlpool Washer Shield Cover) and 1 W11396716 (Whirlpool Washer Suspension Rod Kit)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Mercersburg, PA 17236
Andrew S.
Job Details: 08/21/2023
Per previous tech I was able to access and replace the control box. I then tested the unit and found that the defrost is functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Rockville, MD 20850
Justin S.
Job Details: 08/21/2023
cx says the unit cooled for a couple days then warmed back up. found the unit is at 62f in the refrigerator and 54f in the freezer when i arrived. found dye at the back of the unit. the compressor is pulling .5aac. the low side pressure is -15psi and high side pressure is 100psi with the compressor active. unplugged the unit and pressures equilized quickly to 30psi. added nitrogen to 140psi and checked for leaks with bubbles. no leaks found. called tech support and spoke with a chris. pressure dropping 4psi in 10 minutes. unit is under review.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Annville, PA 17003
Cody H.
Job Details: 08/21/2023
CX complains unit was working for a load then next load no heat. Found unit to be recieving 240vAC but when tested unit will rotate but not heat. Checked heating element which was reading OL. Was able to replace element with pre I.D. part. Retested unit and unit now heats as designed. No further work needed. CX EMAIL CONFIRMED.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ00
Near Suffolk, VA 23434
Justin W.
Job Details: 08/21/2023
replaced acu called techline spoke to Nate. checked to find communication wire from control to cabinet reading incorrect at 7.7 ohms. found 12.47 vdc to wire going into cabinet between orange and light blue. found no voltage out of wires at front of unit. signifying broke wire internally. unit deemed unrepairable. advised cx whirlpool would be reaching out to them for further steps.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near York, PA 17403
Sal R.
Job Details: 08/21/2023
"Per ythe previouse tech, I was able to access and replace all parts . Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Chesapeake, VA 23323
Zachery R.
Job Details: 08/21/2023
"replaced valves, and fill tube heater, tested, unit working as designed. advised cx to monitor unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Aspers, PA 17304
Drew B.
Job Details: 08/21/2023
"cx complaint that unit is not making ice, i foudn the unit to have ffrozen fill tube and when checked the fill tube for power at the connection point on the heater relay.. and foudn the unit to have bad failed heater inside the door causing the tube to clogg and also found the unit to have roation on the icemaker and has functional icemaker anmd vlave just no water going through door.. will need black fc door. cx will call when in to reschd.; ordrng 1 W11572307 (black door fc)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Leonardtown, MD 20650
Shane B.
Job Details: 08/21/2023
cx complaint is the RC door gasket not staying in place. confirmed compaint. when i arrived gasket was out of the groove along the entire top of RC door. i pushed it back in and closed the door. it popped back out after opening it again. channel in the door is not holding gasket tightly. ordering new RC door. inspected FC gasket and found it torn at the bottom right corner. ordering FC gasket. cx will call when door is delivered.; ordrng 1 LW10636410 (dor-fip) and 1 W10861499 (gasket-dor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near York Springs, PA 17372
Drew B.
Job Details: 08/21/2023
replaced sump and now checks good washes and operates
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Derwood, MD 20855
Roberto I.
Job Details: 08/21/2023
"Replaced console, unit tested ok. The cx asked me to level the unit. I didn my best, but the right front leg seems to be sinking in the vinyl floor for possible rotten subfloor. The unit is perfectly leveled at the moment."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Carlisle, PA 17013
Fred G.
Job Details: 08/21/2023
cx complaint door gasket is fraying. inspected unit and found unit door gasket has failed. unit needs door gasket and advisive to correct issue. scheduled cx for 8/24/23; ordrng 1 WP279368 (adhesive) and 1 W10906683 (gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Towson, MD 21286
Shane M.
Job Details: 08/21/2023
cx complaint the unit has 2 cracks in liner. and rumbling noise from dispensed. couldnt duplicate sound issue but offered liner kit but cx does not want tape on his unit. pre id silicon if calls back
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 08/21/2023
"Replaced parts, reset power, air flow on ice box cks ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Suffolk, VA 23434
Justin W.
Job Details: 08/21/2023
replaced dispenser filled with rinse aid. ran test cycle unit working as designed. advised cx to monitor under normal use for further drying issue
We serviced a
WHIRLPOOL DRYER
Model MED6630HC2
Near Yorktown, VA 23692
Lucas R.
Job Details: 08/21/2023
"cx complaint loud noise after heating, checked unit found warped blower wheel, rubbing in housing, replaced wheel, tested, unit working as designed; ordrng 1 WP697772 (wheel lr/vs), used 1 WP697772 (wheel lr/vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW2
Near Virginia Beach, VA 23451
Carl A.
Job Details: 08/21/2023
"cx complaint of unit making noise,checked unit to find the following error codes F0E3,F2E1,tested ran unit to find that hte gear case bearings have failed,unit will needed the folowing parts 1/w10734521, slider ,1/W10752187,screw,1/W11393685,Gearcase,1/W10752283,washplate,service call break down as follows service call 120.00parts 384.24shipping 15.00labor 250.00sub total 769.24tax 23.05grand total 792.29deposit 120.00; ordrng 1 W10752187 (screw) and 1 W11393685 (Gearcase) and 1 W10752283 (washplate)"
We serviced a
MAYTAG WASHER
Model Mvw7230hc0
Near Yorktown, VA 23692
Lucas R.
Job Details: 08/21/2023
"replaced stator and control, calibrated, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KICU509XBL00
Near West Friendship, MD 21794
Robert L.
Job Details: 08/21/2023
"cx complaint f47, found blown fuse on module, ordering module. collected $230 visa cx paid in full, part CBE; ordrng 1 W10857232 (module)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Severn, MD 21144
Israel R.
Job Details: 08/21/2023
Got here and tub was not ordered even though it was listed by the last tech he named it gearcase but the part number is ther. Installed all the parts and the unit still shaking unit needs the tub. Ordering tub and the screws fro the hub need new ones ther are getting round some meny times we have been here.; ordrng 1 W10752719 (basket) and 6 WP8533953 (screw)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48FMS02
Near Centreville, VA 20120
Christian C.
Job Details: 08/21/2023
Installed control. Powered on unit. Unit compressor came on. Unit is starting to cool.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Laurel, MD 20708
Emmanuel R.
Job Details: 08/21/2023
"Filter board came in with the ground strap off, upon inspection I can see the solder joint failed. Will need to reorder filter board.; ordrng 1 W10422269 (filter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Frankford, DE 19945
Michael E.
Job Details: 08/21/2023
"Replaced the FC door as per previous diagnosis. Used a fitting WP2300868 from BD van stock. Tested unit and it is now working properly. Job is complete; ordrng 1 WP2300868 (fitting Van Stock BD), used 1 WP2300868 (FITTING Van Stock BD) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Haymarket, VA 20169
Daniel J.
Job Details: 08/21/2023
unit not draining tested drained than stopped getting 116vac pumps water than low hum went to qoute customer for the drain pump parts website down tried on company phone and laptop personal all showing down will reach out to customer infomred possible 300 to 350 would like to be seen the 24th part was delievered already **** pricing down unable to verify correct qoute; schdld next appmnt for 8/24 THU !
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW4
Near Washington, DC 20003
Sherwood
Job Details: 08/21/2023
cx complaint washer still having noise. arrived and i did confirm and found bolt at bottom of splutch was backing off. so i reapplied lock tite and reattached bolt. tested unit after repair and the nosie they were haering is gone unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near Arlington, VA 22204
Davonte
Job Details: 08/21/2023
"cx complained unit wasnt cooling in the fc side. confirmed cx complaint. temp in fc was 19 degerees. after pulling evap cover off i ciuld see there was a block of ice covering the thermistor. checked the ohms of thermistors, and got 8.97k ohms. a high ready for a thermistor being in block of ice. replaced thermistor. advised cx to wait a few hours for fc temps to be normal again"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near New Market, MD 21774
Justin S.
Job Details: 08/21/2023
"the unit was unplugged when i arrived. when pierced the unit had no refrigerant in the system. replaced Compressor, drier, and evaporator. Charge system with 4.5oz of r134. System now cools . units works great."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2574DEM01
Near Chambersburg, PA 17201
Andrew S.
Job Details: 08/21/2023
Per previous diag I was able to access and replace the ice box fan. I found that the evap fan was not needed. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL STACKABLE
Model CET9000GQ2
Near Chambersburg, PA 17202
Andrew S.
Job Details: 08/21/2023
Per previous diag I was able to access and repalce the coin drop. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS21
Near Carlisle, PA 17015
Fred G.
Job Details: 08/21/2023
cx complaint unit does seem to want to hold temp. inspected unit and reheated unit to 400 degrees. using a thermal cuppler I found when unit said it was preheated at 400 degrees meter only was at 300 degrees. highest temp i got with meter was 338degrees. i found no saved faulty codes. entering diag unit stated it was only at 354 degrees. i reset power and preheated again and found unit stated preheated and meter read 385 degrees. diag said 425 degrees. I reset power to unit. i recalibrated unit and found after that unit got to 420 degrees and found unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Westminster, MD 21158
Brian R.
Job Details: 08/21/2023
cx complaint is maybe the lower spray arm is broke or doesnt work and things dont get clean like they should. started a normal cycle to let unit run and test. unit fills and sits. canceled and unit drains well. sump n motor is needed. as soon as part is in office will schedule.; ordrng 1 W11613479 (Sump n Motor)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Fort Washington, MD 20744
Leon
Job Details: 08/21/2023
cx complaint was getting error code F1E1 confirmed the issue took a look at the control seen it was getting power everything was plugged in and tight cx also said this happen right after the storm from a few weeks back ordering a new control; ordrng 1 W11583890 (control)
We serviced a
WHIRLPOOL OVEN
Model WOC95EC0AS01
Near Ellicott City, MD 21042
Robert L.
Job Details: 08/21/2023
"cx complaint when cleaning left inertock got stuck in, and cx removed screws and part fell into unit, removed and disassembled left side to reinstall instarlock, tested all ops ok, collected $165 visa cx paid in full"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Leesburg, VA 20175
Ezra M.
Job Details: 08/21/2023
vibrating noise. found suction line rubbing back panel. readjusted tubing and styrofoam tubing covers to prevent rubbing. leveled unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ellicott City, MD 21163
Robert L.
Job Details: 08/21/2023
"installed ui encoder and main control, recalibrated, randisgnostics and started normal cycle, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Newport News, VA 23608
Orbie
Job Details: 08/21/2023
replaced lid latch. tested unit. appears to be working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Arlington, VA 22202
Davonte
Job Details: 08/21/2023
"cx complained rc door was dented and scratched. after inspecting unit, confirmed cx complaint. right rc door is dented at the top right corner. rc door is on special order.,; ordrng 1 13094739SQ (right side rc door)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Elkridge, MD 21075
Robert L.
Job Details: 08/21/2023
"cx complaint not starting strike came off, replaced strike from pre-id ran diag, tested all ops ok"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB1
Near East Petersburg, PA 17520
Justin L.
Job Details: 08/21/2023
Cx complaint unit leaking. Was able to access unit and found leak coming from back left seam of the tub. Unit is located at the store so please ship new tub to the store and allow a 2 call count for the tub swap. Cx will contact once they recieve the tub; ordrng 1 W11409865 (outer tub)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Columbia, MD 21045
Robert L.
Job Details: 08/21/2023
"installed new fascia swapped info then installed new control, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Chesterfield, VA 23832
Joseph D.
Job Details: 08/21/2023
"Replaced compressor, fill frost pattern .7 amps, full frost pattern. Working properly"
We serviced a
KITCHENAID MICROWAVE
Model KEHC379JSS08
Near Woodbridge, VA 22192
Demonte S.
Job Details: 08/21/2023
Inspected the unit. Found that the cx is saying that the Oven Door will not open on the Microwave Oven Combo. Cx lost power. Opened the Door with a coat hanger. Tested the unit. Oven is Heating. Door is opening / closing. Tested the microwave. Microwave is heating. Unit is working Designed. Cx paid in full by Card.
We serviced a
KITCHENAID RANGE
Model KDSS907SSS05
Near Severna Park, MD 21146
Alexander D.
Job Details: 08/21/2023
"cx complaint convection fan wont turn off, running nonstop. inspected unit and verified complaint. found f1e1 error stored. relay on control welded closed. ordering control. quoted 601.02. unable to charge cx from my laptop today. called office to run card. cx paid 491.02 with c/c and will owe 110.00 labor on return visit. call cx to schedule return visit once we have eta on part; ordrng 1 WPW10181439 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 08/21/2023
Removed and replaced the heating element per service pointer W11540964. Tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Pasadena, MD 21122
Alexander D.
Job Details: 08/21/2023
"cx complaint one rc led is out. inspected unit and verified complaint. replaced rear icemaker led, tested and all lights started working again. noticed unit still has old single point led in fz. replaced fz led with updated triple point led. tested unit. unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near York, PA 17406
Sal R.
Job Details: 08/21/2023
I was able to access and replace all parts. unit test good.
We serviced a
WHIRLPOOL DISHWASHER
Model du920pwkq0
Near Smithfield, VA 23430
Justin W.
Job Details: 08/21/2023
cx complaint unit leaking. checked unit to find unit leaking from rinse aid dispenser. ordering dispenser to complete repair. cx owes labor upon completion; ordrng 1 WP8052027 (dispenser)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Washington, DC 20008
Brian F.
Job Details: 08/21/2023
"Cx states unit won't turn on, tested and confirmed. Found unit receiving 120VAC at terminal block, control receiving 120VAC, UI is receiving 12VDC but not responding. Ordering UI.; ordrng 1 W11414079 (UI)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near North Beach, MD 20714
Shane B.
Job Details: 08/21/2023
cx complaint is the unit displaying F8E4 again. i found water in the drip tray again. F8E4 is the only saved code. ran service cycle but nothing leaked. called techline as this is a repeat issue. while on hold the unit started dripping from the left drip tube into the pan. removed outer door. water is not overflowing the lip. found it dripping off bottom of the tub right by the hinge. documented with techline. ordering tub and both hinges. cx will call when tub is delivered.; ordrng 1 W11409865 (tub) and 1 W11573703 (hinge) and 1 W11573702 (hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHW01
Near Newport News, VA 23608
Lucas R.
Job Details: 08/21/2023
"cx complaint intermittent cooling, checked unit found found air temp in fc 28 degrees, ff 37, both thermistors reading 8k ohms in 37 degree ice water, compressor puliing 1 amp, all fans running, called techline spoke with rich, advised of software issue in control, quoted cx part W11190849 control $79.09, labor $110.00, tax $4.75, total $328.84, cx unsure if repair or replace at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Derwood, MD 20855
Roberto I.
Job Details: 08/21/2023
"CX complaint key sound stopped working. Tested unit, confirmed sound not working. This moded doesn't have any sound off key. Found console ower lay detached around keys and steam getting inside and damaging the UI board. Ordering console W11460908. Pre id UI to be used on return. Return visit 8/31/23; ordrng 1 W11460908 (console)"
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Dillsburg, PA 17019
Drew B.
Job Details: 08/21/2023
cx complaint that unit is not draining out efficently. i found the code f3e1 and after test mode tjhe unit drained then instantly flashed f3e1 and stopped the drain hose install and etc is all correct.. will need tge pres switch and pump for complete return schd for date selcted.; ordrng 1 W11316246 (pres switch)
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 08/21/2023
"Cx complains about an error code AF .. ran test mode and found 2 error codes f3e3 inlet thermistor open and f4e3 air flow. i ran the unit with the vent kit and pass the test... also the connector P14 on main board read 5.86k ohms out of range on room temp. so i check the inlet thermistor, found a bad connection... reset power, unit tested several times and works fine"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Palmyra, PA 17078
Cody H.
Job Details: 08/21/2023
CX complains unit LF element is not heating up entirely. Found unit was not putting out 240vac to outter portion of element as well as element reading 134 ohms. was able to replace element and switch with pre i.d parts. Tested unit and unit now works as designed no further work needed. CX EMAIL CONFIRMED.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Dickerson, MD 20842
Ricardo S.
Job Details: 08/21/2023
"Cx complans that the door falls down, inspected unt.. the spring on the left side is loose, spring cks ok, link back in place, unit tested and door works fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS05
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 08/21/2023
cx complaint left RC door is not aligned and RC drawer wont go the whole way in. inspected unit and found draw slider was not fully installed. I was able to adjusted it and get drawer to go in the whole way. I then found RC door was to high. I was able to adjust the height of the RC door and found they both line up as designed. unit now checks good.;
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Rockville, MD 20853
Roberto I.
Job Details: 08/21/2023
Replaced part and ran a tst cycle. The dispenser opened ok and the unit wotked as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Spring Grove, PA 17362
Drew B.
Job Details: 08/21/2023
replaced harness and now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Chesterfield, VA 23838
Joseph D.
Job Details: 08/21/2023
Unit with failed baffle. Ordering part described in previous visit ; ordrng 1 WPW10248595 (Baffle)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Spring Grove, PA 17362
Drew B.
Job Details: 08/21/2023
cx complaint that unit had stoped cooling from repair back in july. with the unit compressor being replaced. and when arrived unit is plugged in and fans running but had no cooling.. room temp inside. and found the unit to have 0 in the low and 0 high when off and when pluggedi n and compressor fired up had gthe unit read -20 on low and around 75 on high no signs of leaks present with checks of joints. .. called techline spoke to derrick..low side leak in rc evap to higher (130-150) with restriction 160+ with high so low.. indicating leak @evap... ( interna) then... will need 3 call count being time to remove.. called bill at heidenbaugh and call customer service then call them and they will talk to their factory rep.. right now moving forward with repair.; ordrng 1 W11291123 (evap) and 1 sstch (ss tch) and 1 3count (3 coutn)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Baltimore, MD 21207
Robert L.
Job Details: 08/21/2023
"cx complaint never made ice after repair, found 8v going to icemaker on purple wire , with switch closed only 11v , ordering main control and icemaker; ordrng 1 W11043763 (control) and 1 WPW10300024 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Laurel, MD 20707
Emmanuel R.
Job Details: 08/21/2023
"Replaced freezer. Ordering badge. Also noticed the top left hand corner is not straight, Even after heating door gasket I can see a small gap on the cabinet. Advised customer let see by replacing door if it fixes issue. On return visit to install the badge ,the frost is still present call Techline.; ordrng 1 W11178521 (badge)"
We serviced a
JENNAIR FREEZER
Model JBSS48E22L00
Near Annandale, VA 22003
Richard B.
Job Details: 08/21/2023
"CX complant. Water dripping from ice maker, Per service pointer , Checked fill tube Proper poistion ,, Ice maker dosent seem to be overfilling . Possibally splashing out of well , Ordering dual valve and ice maker assembly. Further work needed. RB; ordrng 1 W11629269 (ice maker) and 1 WPW10279866 (dual valve)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Brandywine, MD 20613
Shane B.
Job Details: 08/21/2023
installed both ordered parts. restored power. verified mod/ser inso is saved. ran calibration cycle and service cycle. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Aberdeen, MD 21001
Neil H.
Job Details: 08/21/2023
REPLACED BOTH RC DOOR SEALS AND THE CONTROL AND FC HARNESS UNIT CHECKED GOOD TIME WILL TELL THOUGH
We serviced a
MAYTAG WASHER
Model MEDB835DW4
Near Waldorf, MD 20603
Leon
Job Details: 08/21/2023
cx complaint was unit made a loud sound comfirmed issue seen that the issue was the roller wheels and the ilder cx also would need his vents clean due to the large amount of lint build up in the unit tested unit and everything worked like it should
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near New Market, MD 21774
Justin S.
Job Details: 08/21/2023
"cx says the unit is still frosting bwith the refrigerator evaporator. gaskets good. service kit, main control, and rc fan already replaced for this issue. after defrosting the unit the thermostat and defrost sensor read 3.3k ohms around 68f. ran test 4and step 4 the refrigerator evaporator is getting 3/4 of a frost pattern. test 5 the refrigerator evaporator melted the ice. alled tech support and spoke with a jonathan. thermistat reads 8k in ice water replaced evap fan/ harness(thermisor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Fairfax, VA 22030
Christian C.
Job Details: 08/21/2023
Installed leds. All leds working. Set temps to recommended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Richmond, VA 23224
Chris B.
Job Details: 08/21/2023
replaced unit rollers tested leveled unit wroking as desighned
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Reading, PA 19608
Justin L.
Job Details: 08/21/2023
"Cx complaint of unit making noise. Was able to access unit and found that the agitator was loose. Secured bolt, calibrated and tested unit. Unit no longer makes noise no further work needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Chesterfield, VA 23832
Joseph D.
Job Details: 08/21/2023
"Unit with outdated adjuster rack , must replace with updated part. ; ordrng 1 W10712395 (Adjuster)"