We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QTS04
Near Washington, DC 20007
Samuel R.
Job Details: 06/20/2023
cx complaint unit ice bin is not sitting correctly.inspected unti and could confirm.cleared all ice from bin and found bin to be broken at the bottom.unit will need a lower ice bin.W10134781 special order cx pif; ordrng 1 W10134781 (lower ice bin)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/20/2023
GOT HERE replaced bellow for CX tested & working CX PIF THRU APP
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near York, PA 17406
Sal R.
Job Details: 06/20/2023
CX complaint is that the unti is leaking from under the front. I found that the water inlet dispenser housing is leaking and running down the back and out under the front. UNit will need 1 water inlet dispenser housing (W11172234). I quoted CX for the cost of repair. CX informed me that she intends on buying new. I collected $120.00 for service charges via credit card.
We serviced a
MAYTAG OVEN
Model MGT8775XS00
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/20/2023
Changed ignitor and unit is now as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Ashburn, VA 20148
Ricky E.
Job Details: 06/20/2023
"tech line chris, SR#7736193793... per wpl tech line, the foil on the bottom of the oven is cosmedic, and will not effect baking.. it is a non repairable, non replacable issue.. the unit is fucntioning as intended..."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Baltimore, MD 21229
Alexander D.
Job Details: 06/20/2023
"cx complaint unit leaking. inspected unit and verified complaint. found cold valve sepereated and leaking. replaced valve from v/s. tested unit. no other leaks found at this time. unit is now working properly; ordrng 1 W11038689 (valve(AD v/s)) and 1 LOOK (LOOK(EMAIL)), used 1 W11038689 (VALVE(AD v/s)) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Newark, DE 19711
Taylor F.
Job Details: 06/20/2023
Cx complaint is unit making a shuttering sound when dispensing water. Tested inspected and could not verify complaint. Found the cx was hearing normal operation of water going through the water line at the top of the hinge when dispensing water. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near McLean, VA 22102
Christian C.
Job Details: 06/20/2023
Cx complaint unit is making a popping noise. Inspected unit unable to recreate noise. Installed mastic tape at cap tube of evap. Secured evap harness and fan. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Ashburn, VA 20148
Ricky E.
Job Details: 06/20/2023
"hose kinked after the manifold due to install.. rerouted the line to the correct location, unit c ks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Sparrows Point, MD 21219
Dustin F.
Job Details: 06/20/2023
"CX complaint: unit not making ice from time to time.Inspected unit, confirmed CX complaint. found icemaker harnass connection backed out almost severed. reconnected icemaker and cycled. unit working as intended."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Milton, DE 19968
Frederick R.
Job Details: 06/20/2023
CX wasnt home. Spoke to hime on phone and he said he fixed it himself. No services rendered. Job is complete
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Hopewell, VA 23860
Chris B.
Job Details: 06/20/2023
cx comp unit will not start insp unit conf cxc omp found sensing light flashing found wires to drrain pump secured reset unit help start button for 10 sec advised cx of use and care calibrated unit wroking as desighned
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Rockville, MD 20850
Julian H.
Job Details: 06/20/2023
CX complaint about unit not working on bake found issues with ignitor & deformed ovens bottom took oven apart found that spark was weak ovens bottom is deformed was really hard to get it in/out need parts; ordrng 1 WP3195097 (bottm-oven) and 1 W11524031 (bake ignitor) and 1 W11233072 (screw)
We serviced a
JENNAIR FREEZER
Model JBZFL18IGX00
Near Stone Ridge, VA 20105
Richard B.
Job Details: 06/20/2023
CX cmplant. After last visit . ice maker is working as designed. CX refused service for today and is due a refund for any parts that were ordered. RB
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Hockessin, DE 19707
Taylor F.
Job Details: 06/20/2023
Cx complaint is unit leaking water. Tested inspected and verified complaint. Found the DW leaking from the diverter. Repalced sump from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Falls Church, VA 22043
Lloyd B.
Job Details: 06/20/2023
"Cx complained the gasket was coming off. Inspected the unit and found half of the rc gasket was out of place. With super human strengh, pushed the gasket back in place where it shall remain for the duration of the cx lifetime. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/20/2023
installed gasket and mullion heated gasket checked for sealing
We serviced a
WHIRLPOOL FREEZER
Model GB2FHDXWS06
Near Herndon, VA 20171
Jason A.
Job Details: 06/20/2023
CX complaint FRIDGE not cooling. Install UV drier & coupler. Check for leaks & equalise pressures. Run vac for 10 minutes & closed gauges. Watch dials not moving. Filled 5.0 OZ R134a. Good running & equalise pressures. 1.06A & temps are dropping > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, VA 22193
Demonte S.
Job Details: 06/20/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator is clicking & buzzing / unit isn't cooling. I then. Checked the Compressor. Compressor is locked up. Unit will need Compressor, Couplers & Access Valve. ; ordrng 1 W11370574 (Whirlpool Refrigerator Compressor) and 1 W11504415 (Whirlpool Refrigerator Coupler) and 1 W11504431 (Whirlpool Refrigerator Coupler) and 1 W11506619 (Whirlpool Refrigerator Coupler) and 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Abingdon, MD 21009
Neil H.
Job Details: 06/20/2023
REPLACED THE BEZEL AND THE LATCH UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV01
Near York, PA 17406
Sal R.
Job Details: 06/20/2023
"CX complai t is that the unit is leakin g water only at nioght. I arrived to the home and entered the kitchen and found large puddles of water on the fllor witchcame form the GE dishwasher (per CX , also viable). I inspoected teh refridgerator and found no evidance of leaking. I was able to harnest and fill the icemaker, dispense water i, in spected the water line under the door and the filter housing, as well as the water res in the RC. I pulled unit out and found no evidance of leaking . CX informed me that he runs the dishwasher at night (knowingly of leak) and clean water up every moringing. I advised CX to call GE for diagwasher service and to not opperate the dishwasher at night over the rest of week and monitor the refirgerator for leaks in then morning. unit test good.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ00
Near Davidsonville, MD 21035
David J.
Job Details: 06/20/2023
"Cx complaint unit is not making ice and was leaking. Arrived today and verified complaint found in test mode. Reservoir pump was detecting that the water reservoir was full when in fact, it was not. Also found when I pulled unit out waterline was kinked, causing the water to go into reservoir and found there was a lot of drain line on the back of the unit and drain pump is not kicking on correctly to remove any water that was inside unit. replaced reservoir pump and fixed drain line and waterline tested unit. unit is now working all functions. Ran unit on normal cycle and started making ice cubes as I was still here. Unit is now working as designed job complete Cx paid in full"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, VA 22193
Demonte S.
Job Details: 06/20/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator is clicking & buzzing / unit isn't cooling. I then. Checked the Compressor. Compressor is locked up. Unit will need Compressor, Couplers & Access Valve. ; ordrng 1 W11370574 (Whirlpool Refrigerator Compressor) and 1 W11504415 (Whirlpool Refrigerator Coupler) and 1 W11504431 (Whirlpool Refrigerator Coupler) and 1 W11506619 (Whirlpool Refrigerator Coupler) and 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Sparrows Point, MD 21219
Dustin F.
Job Details: 06/20/2023
"CX complaint: unit keeps getting struck in cycleInspected unit, confirmed CX complaint. cannot access diag mode even after cycling power, control is locking up and illuminating buttons and locking them during cycles. have to keep cycling power to exit cycles.; ordrng 1 W11462461 (control) and 1 W11412695 (control panel)"
We serviced a
MAYTAG WASHER
Model MAH8700AWW
Near Hockessin, DE 19707
Taylor F.
Job Details: 06/20/2023
Cx complaint is unit not spinning. Unit giving an e3 error code for missing tach signal. Found the motor ohmed good but the tach to be defective. Motor is NLA as well as the control. Cx paid 120.00 service call by check. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Baltimore, MD 21224
Shane M.
Job Details: 06/20/2023
cx complaint the unit isnt washing proper. found 6-1 error found water shut to unit. fixed this issue. unit working properly.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Leesburg, VA 20175
Ricky E.
Job Details: 06/20/2023
"7-5 customer stated that the unit wasnt completing cycles... verified issue and fnd basket hard to turn. fnd a faulty clutch error stored, and fnd that the gearcase is taking on water... unit will need the gearcase, clutch and slider...; ordrng 1 w11393685 (gearcase) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 2 2callcount (2 call count)s"
We serviced a
MAYTAG DRYER
Model MGD5630HC3
Near Baltimore, MD 21224
Shane M.
Job Details: 06/20/2023
"installed control. didnt fixed the issue. called techline, determine the drive motor causing the issue SR 7736671889 Ordering drive motor.; ordrng 1 W11364931 (motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRV22FVBL02
Near Rockville, MD 20852
Roberto I.
Job Details: 06/20/2023
Replaced part. Water dispenser tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Norfolk, VA 23505
Carl A.
Job Details: 06/20/2023
"cx complaint of fresh food compartment not cooling,,checked unit to find that the evap fan is recivening 120 but not turning ordering parts needed for repairs cx didnt want to leave email at this time; ordrng 1 W11369036 ( MOTOR-EVAP)"
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HM11
Near Reston, VA 20190
Christian C.
Job Details: 06/20/2023
Installed IM. Only getting 6VAC out of connector to IM. Also only getting 6VAC from control. Called techline. SR#7736680219 Advised to replace control.; ordrng 1 W11568810 (control)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LPS00
Near Warrenton, VA 20186
Daniel J.
Job Details: 06/20/2023
microwave not starting cycles unless door is slammed inspected unit found top grille cover not correctly seated clips on outside of cabinet seated tested starts normally now not needing to be slammed had customer test and confirmed unti starting cycles normally
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 06/20/2023
"Found valve is not putting enough water in in the allowable amount of time watched it fill and noticed one valve has good pressure but the cold water is moving has a off loud humming and is very hot to touch, water is entering but very slowly ordering new water valve assy; ordrng 1 W11513255 (Valve assy)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Lititz, PA 17543
Justin L.
Job Details: 06/20/2023
Cx complaint unit making loud noises during cycle. Was able to access unit and found no saved codes. Ran a rinse and spin with 2 large beach towels and a large bath robe to try and replicate the issue. Unable to replicate. Even manually agitated and spun high and low speed and unable to replicate the noise. Ran a regular wash and found noise from the gearcase internals. Ordring parts needed for repair and once approved office will need to set return along with 2 call count; ordrng 1 W11454741 (gearcase) and 1 W11497303 (motor) and 1 W10913953 (actuator) and 1 W10721967 (splutch) and 1 285565 (agitator)
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS2
Near Sykesville, MD 21784
Marc M.
Job Details: 06/19/2023
cx complaint unit not pumping and cleaing top rack. inspected and found chopper assembly broken into mutliple pieces. was able to quote for repair and replace the broken chopper asssembly with pre id parts and tested unit. unit now checks good.
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS01
Near Crownsville, MD 21032
Israel R.
Job Details: 06/19/2023
Replaced magnetron and transformer. unit is now working as should.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Baltimore, MD 21213
Shane M.
Job Details: 06/19/2023
cx complaint the unit isnt heating. found broken door seal & weak ignitor. gave a quote $390.68 cx paid svc WPW10535778 W11176454
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Lancaster, PA 17601
Justin L.
Job Details: 06/19/2023
Cx complaint unit not making ice. Was able to access unit and ran test 56 and found E2. 57 unit would rotate 45 filled with water. Unit will need icemaker for repair. Quoted cx for repair and collected for service as they want to discuss with spouse.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Fredericksburg, VA 22407
Robert W.
Job Details: 06/19/2023
CX Complaint is the unit isnt operating properly. Inspected unit and found error for long fill and motor not getting to proper RPM. Found valve not filling pulled console and reseatted connections and tested unit is now working properly.
We serviced a
AMANA DRYER
Model NED4655EW1
Near ,
Eric F.
Job Details: 06/19/2023
"Confirmed cx complaint unit not heating. Found thermostat not plugged in. Plugged in thermostat, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model M1TXEGMYQ01
Near Fulton, MD 20759
Samuel R.
Job Details: 06/19/2023
cx cancelled at door they had too leave
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Fairfax, VA 22031
Jason A.
Job Details: 06/19/2023
"CX complaint WASHER not advancing. Wont lock or motor tub action. Replaced capacitor. Ran test wash. Cleared error codes &good fill drain & spin. S Code S17538 -Called office to refund & to inform techs need to check service pointers, scodes for products & coverages. $52.03 JJ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF300EWH01
Near Arlington, VA 22207
Lloyd B.
Job Details: 06/19/2023
Cx complained the unit had frost in the freezer. Inspected the unit and found that there was ice buildup on the freezer bottom that was pushing the door open slightly. Removed the ice. There is a clogg in the drain line that needs to be updated. Unit needs new drain tube kit. for parts. S38253 CX OWES 110 FOR LABOR; ordrng 1 w11190084 (drain tube)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Odenton, MD 21113
Shane B.
Job Details: 06/19/2023
"cx complaint is the keys not responding at time. sometimes buttons need a light press and they work, other times cx says she has to press several times to get buttons to work. unit is also making a clicking noise. no saved codes. ran unit for a while. i heard no strange noises. i replaced the fascia with preIDed part. buttons are all easy to use now. unit is working as designd."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Silver Spring, MD 20904
Samuel R.
Job Details: 06/19/2023
cx complaint unit is not working.inspected unit and got error code f9e1.found unit filled with suds.clear codes and cleaned out a bit of suds.ran a quick wash and unit performed well.advised cx run clean washer and less soap.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22032
Jason A.
Job Details: 06/19/2023
CX complaint FRIDGE no ice. Cycle icemaker harvest 44 & failed. 23. Replaced icemaker. Test again & harvest complete but water chute & reservoir frozen. Melted ice & water disepnse & IM fills. NO LEAKS > JJ
We serviced a
WHIRLPOOL DRYER
Model WED6400SW0
Near Potomac, MD 20854
Roberto I.
Job Details: 06/19/2023
"CX complaint dryer not starting.Tested unit, confirmed start button not responding. Removed console, found plastic spring on control board housing broken, and start button not getting depressed. Contrtol board NLA. (8563974). Collected $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Baltimore, MD 21229
Emmanuel R.
Job Details: 06/19/2023
"Cs water leaking from the dispenser, confirmed complaint.I found the icedmaker is frayed so water is leaking out the bottom.Seepics. Ordering icemaker.; ordrng 1 W10873791 (icemaker)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near La Plata, MD 20646
David J.
Job Details: 06/19/2023
"Cx complaint unit convect fan keeps cycling. Arrived today and verified, customer was unaware how unit worked, went over air fry quick reference guide and showed ware it stated oven fan and elements operate in intervals. Went over all functions of unit and sent customer owners manual. Oven held temp at 425 degrees and fan ran in intervals. Unit is working as intended. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB02
Near Bel Air, MD 21015
Neil H.
Job Details: 06/19/2023
cx complaint water in and under the bin from i/m leaking ordering new i/m and bin; ordrng 1 WPW10300024 (icemaker) and 1 W11185686 (Whirlpool Refrigerator Ice Container)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Darlington, MD 21034
Neil H.
Job Details: 06/19/2023
replaced the gas valve and ignitor unit tested good the ignitor was weak and valve wasn't sending 120 to the ignitor.
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Accokeek, MD 20607
David J.
Job Details: 06/19/2023
"Customer complaint discoloration on glass. After previous techs visit he has found this unit needed a new cooktop. Arrived today and removed vent tape. Lifted unit and sat on counter with pads, removed glass and replaced with new. Installed bezels and knobs, seated in counter and re taped vent. Tested all features and unit is now working as intended. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Potomac, MD 20854
Roberto I.
Job Details: 06/19/2023
"Cx complaint Po message on display, freezer not working. Found Fc at 31F and Rc at 45F. Both evaps are not defrosting, also the pantry UI is not responding. Ran forced defrost, it didn't work. Heater 30ohm from control, bi-metal closed from control, Fc fan not running. Quoted repair $1002.30 with $220 labor (2 counts) for pantri cover with UI W11048824, Fc fan motor/harness W11452196, Rc harness WPW10277799 and main control WPW10589837. The Fc fan motor/harness (W11452196) was out of stock. The cx is trying to find the part and then she calls us. Collected $120 **2 COUNTS**. Cx will defrost the unit before we go back>; ordrng 1 W11048824 (pantry cover with UI) and 1 W11452196 (Fc fan motor / harness) and 1 WPW10277799 (Rc harness) and 1 WPW10589837 (main control) and 1 2 counts and 1 look (look)"
We serviced a
WHIRLPOOL FREEZER
Model KBSD608ESS01
Near Potomac, MD 20854
Roberto I.
Job Details: 06/19/2023
"Cx complaint water leak from the bottom.Inspected unit, tested water dispenser, found water leaking from the plastic sleeve near the Fc bottom inge, were the dispenser water line runs. The unit needs a new Fc door. Quoteed repair $1126.48 with $220 labor and $90 2nd tech for Fc door W10800793 replacement. Cx wants to call Kitchenaid, no repair at the moment. Collected $120. **2 COUNTS** and **2 TECH**; ordrng 1 W10800793 (Fc door) and 1 2 counts and 1 2nd tech"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Glen Allen, VA 23059
Joseph D.
Job Details: 06/19/2023
Replaced failed shifter and lid latch. Unit with f7e1 errors . Replaced shifter and unit working properly. No further issues found
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Hamilton, VA 20158
Ricky E.
Job Details: 06/19/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, VA 23237
Chris B.
Job Details: 06/19/2023
cx comp unit will not make ice insp unit found fc at 0 degress and im stuck whith tray flipped replaced im tested unit found im filled and flipped and found home unit working as deswighned
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details: 06/19/2023
"Replaced Washplate, agitator, cap unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Odenton, MD 21113
Shane B.
Job Details: 06/19/2023
cx complaint is water left in the detergent tray after cycle and the unit making a noise during spin. cx had recordings of unit running. noises are all normal. i checked for codes and found none saved. ran service cycle with no issues. i insepcted under unit and found no signs of binding or wear. detergent tray is retaining a small amount of water. explained that is normal and detergent can gum up causing water to not flow easily through dispensor. i replaced drawer with preIDed part for a clean start. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Havre de Grace, MD 21078
Neil H.
Job Details: 06/19/2023
replaced the motor and cap recalb washer unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS0
Near Annapolis, MD 21401
Israel R.
Job Details: 06/19/2023
"Service Pointer #: W11296667. S22916. Customer complaint top rack was falling. Found the unit rail has fail and cracked the top adjuster. Service pointer to cover parts and labor for sliders. Collected for adjuster and service call. Repaced sliders, adjuter and tested. Unit is back to normal operations."
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Sterling, VA 20166
Justin S.
Job Details: 06/19/2023
the unit is not starting a cycle. found the door switch is open. replaced the door switch with vs and retested. the unit is now good; ordrng 1 WPW10237959 (switch-dor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chantilly, VA 20151
Justin S.
Job Details: 06/19/2023
the light is not coming on when the door is opened. the light switch is open. replaced the light switch with vs and restested. the unit is now cooling good. the unit is now ready; ordrng 1 W11384469 (switch)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Manassas, VA 20109
Justin S.
Job Details: 06/19/2023
the unit is not hearting in cycle. found the cap is open. replaced the cap with vs and retested. the unit is now2 heating good in cycle. the unit is now ready; ordrng 1 WPW10574736 (capactr-mg)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Gainesville, VA 20155
Justin S.
Job Details: 06/19/2023
replaced the spray arm and tested. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Woodbridge, VA 22192
Justin S.
Job Details: 06/19/2023
the unit is not cooling very good. found the condencer fan is not bloiwng. the condencer fan is getting 120vac. replaced the fan and blades and tested. the unit si now cooling good. the unit is now ready; ordrng 1 W11458267 (blade) and 1 W11578915 (fan)
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ4
Near Arlington, VA 22207
Lloyd B.
Job Details: 06/19/2023
"Cx complained at times, the screen would be unsresponsive. Inspected the unit and found the same error code that was present before and after the door and control install a month prior.. Explained all to tech support and the error is not in the tech sheet but it is for a communication error. WP suggest changning the harness. SR7736658875; ordrng 1 W10508741 (control harness) and 1 W11298100 (main harness)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Riva, MD 21140
Israel R.
Job Details: 06/19/2023
"replaced spud orfce. burner head, and cap burner. unit working as should"
We serviced a
KITCHENAID HOOD
Model KXD4636YSS7
Near Annapolis, MD 21401
Israel R.
Job Details: 06/19/2023
"Got to the unit and the cover is the wrong part. The part is no the correct. Ordering the correct cover. Part 4A on parts list. Repalce button and still the same. The customer complaint is that the downdraft is not going up or down automatically he needs to hold the button to get it to go up or down. Tried to removed the motor aseembly yo test the switches but the screw is tight to removed the arm and i did not wanted to break because the customer still able to use the downdraft. Ordering motor assembly with switches, Armd and screws. Call customer when parts are available.; ordrng 1 W10421522 (trim-decor) and 1 W11187731 (motor) and 1 WPW10421280 (arm-motor) and 1 WPW10422765 (screw) and 1 WPW10422764 (lower lower)"
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Baltimore, MD 21224
Emmanuel R.
Job Details: 06/19/2023
"Replaced timer but unit is still only heatining or turning on past 50mins mark.Bellow 50mins is unresponsive.I noticed the unit is missing the ground on the power cord.Its a prong cord with one of the prongs sideways.It wont connect to outlet without a adapter. Advised to replaced power cord and 3prong 120v power cable and monitor unit.If unit still doesnt wpork propery ,call us back out."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Linthicum Heights, MD 21090
Emmanuel R.
Job Details: 06/19/2023
"Replaced control board and light bulb , Unit tested ok.Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fallston, MD 21047
Bernard M.
Job Details: 06/19/2023
"Cx complaint the door falls without tension. Pulled unit out from undercounter and found the springs had dettatched from the housing causing the door to fall. Replaced hinges using pre-id parts, the door opens with tension. Unit checks good"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Nottingham, MD 21236
Dustin F.
Job Details: 06/19/2023
"CX complaint: ever since installing, unit wont heat even on diff outlets.Inspected unit, confirmed all connections were good and transformer isnt comming on. checked voltage at ALL outlets on first floor, all reading 113v. not good enough to heat. cx stated he had solar panels put in and they messed up a nuetral line. or something. advised CX to consult a licensed electrician before continuing service.; ordrng 1 look (look)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/19/2023
Cx complaint unit is not working properly inspected unit found support wheel with a flat spot causing a thumping ordering support wheels and pulley; ordrng 2 WPW10314173 (support)s and 1 WP691366 (pulley-idr)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Randallstown, MD 21133
Brian R.
Job Details: 06/19/2023
cx complaint is with unit and its running issues and wont run or start. found codes F7E1 Tachometer Missing or Wrong Signa F7E7 Motor Unable to Reach Target RPM. tried running dlms and lid locked and drain pump came on and motor started and hummed and then unit shut down and flashed code. tested and checked unit and will order parts needed as capacitor put out is bad and motor wont start. will order parts needed and office will schedule.; ordrng 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator)
We serviced a
IKEA MICROWAVE
Model IMH172FS1
Near Silver Spring, MD 20902
Samuel R.
Job Details: 06/19/2023
replaced parts and tested unit.now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Laurel, MD 20723
Alexander D.
Job Details: 06/19/2023
"cx complaint dispenser door doenst close anymore. inspected unit and verified complaint. button fell out. preid dispenser didnt arrive in time, reordering but only need 1. in stock @tribles. scheduled return visit for 6/22; ordrng 1 W10861000 (dispenser) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Salisbury, MD 21804
Michael E.
Job Details: 06/19/2023
CX complaint: not drying. Tested and verified complaint. Unit is tumbling andf heating. I found unit failed air flow test in the red with an electroninc air flow tester. I found house venting is restricted and a tear in the vent just behind unit. I informed CX of my findings. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near McLean, VA 22102
Leon
Job Details: 06/19/2023
cx complaint is unit with no water confirmed issue water lines wasnt frozen over and the unit was making ice with no issue went to the back tested power coming into vavle and got 120v going into it the water side but no humming cx would need new vavle; ordrng 1 W11546685 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Alexandria, VA 22304
Demonte S.
Job Details: 06/19/2023
"Installed the Compressor, Coupler & Access Valve. Pulled a Vacuum. Unit is holding a Vacuum. I then filled the unit with R600 A of 2.4 Oz's. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.); used 1 W11506635 ( Whirlpool Refrigerator Access Valve Coupler ( DS / Vs)) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ01
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/19/2023
"cx complaint FC light out. I found FC led is faulty. replaced LED with van stock and found unit now checks good.; ordrng 1 W10695459 (led (FG VS)), used 1 W10695459 (led) from stock"
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Baltimore, MD 21224
Emmanuel R.
Job Details: 06/19/2023
"Replaced timer but unit is still only heatining or turning on past 50mins mark.Bellow 50mins is unresponsive.I noticed the unit is missing the ground on the power cord.Its a prong cord with one of the prongs sideways.It wont connect to outlet without a adapter. Advised to replaced power cord and 3prong 120v power cable and monitor unit.If unit still doesnt wpork propery ,call us back out."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/19/2023
per notes replaced diffuser and tested with door switch opening and closing no noise present
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Daniel, WY
Michael E.
Job Details: 06/19/2023
Replaced the drive motor as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Nottingham, MD 21236
Dustin F.
Job Details: 06/19/2023
replaced front panel of DW and ran test cycle. unit works as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/19/2023
CX complaint about RC light not working found that door switch has no resistance it seem like internal spring broke(not caused by CX) ordering part; ordrng 1 W11384469 (door switch)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/19/2023
oven functions nt always respondoing found f6 e4 error stored repalced console tested no errors after testing
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/19/2023
"CX complaint about door on rh side swings open found that stop pin on hinge unthread itself out causing stop not to catch pin is good just needed to placed it back apply loctite to both hinges from VS working fine now; ordrng 2 WP4210460 (adhesive for restock jh vs)s, used 2 wp4210460 (loctite for restcok jh vs) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Salisbury, MD 21801
Michael E.
Job Details: 06/19/2023
"CX complaint: unit leaking under right side of door. Tested and verified complaint. I found the door was very misaligned, causing door to leak on right side. I adjusted the level legs, tested unit and it is now working properly. Job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Wyomissing, PA 19610
Cody H.
Job Details: 06/19/2023
"CX complains unit is leaking. CX is within manufacture warranty with POP. Ran unit through test cycle with no leaks, no errors. Ran unit through quick cycle with no leaks no errors. Found water pipe under sink to be leaking. showed CX and reccommended CX gets plumber. Unit is working as designed. no further work needed. CX EMAIL UPDATED."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Washington, DC 20017
Shawn D.
Job Details: 06/19/2023
CX complaint oven not heating.Install the order gas valve and tested no gas leak both oven heating.unit works properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Elizabethtown, PA 17022
Justin L.
Job Details: 06/19/2023
Cx complaint unit not making ice after last repair. Verfied complaint and all connections are secure. Unplugged 5 minutes and attempted to jump but no rotation. Checked voltage and found none to ice maker. Checked p3-3 to p1-2 and found control not sending voltage. Ordering control and once approved office will need to set return; ordrng 1 W11043763 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near East Petersburg, PA 17520
Cody H.
Job Details: 06/19/2023
"Was able to access unit and replace parts per previous visit. Unit is working as designed, no further work needed."
We serviced a
KITCHENAID HOOD
Model KVWB600DSS3
Near Gaithersburg, MD 20882
Marc M.
Job Details: 06/19/2023
cx complaint leds not powering on. inspected unit and found unit recieving 4.8vdc to the front left and right leds. unit will need new leds assemblys. cx states unit is within factory warranty but could not demonstrate the proof of purchase on receipt from retailer (best buy). cx will obtain copy of proof of purchase and resubmit claim under warranty.; ordrng 2 W11493395 (led)s
We serviced a
WHIRLPOOL COOKTOP
Model KCES556HSS00
Near Washington, DC 20007
Sherwood
Job Details: 06/19/2023
cx damaged to cooktop. arrived found damaged installed new cooktop. repair complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Newport News, VA 23606
Justin W.
Job Details: 06/19/2023
replaced ui control never arrived. tested unit working as designed placed ui in bin for core
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Pikesville, MD 21208
Brian R.
Job Details: 06/19/2023
cx complaint is hinges didnt come with covers and theres a ticking or tpping sound every time unit comes on. herd sound and checked unit. hindge covers missing as well as tapping sound was fan blade in back hitting wire harness and cut one wire and into others. was able to move and sound went away. also rear cover damged when delivered. cx does not want wires repaired and harness is not available. advised unit will need to be replaced and she will need to call them back as unit does not have part for repair yet. went over with her. unit was sent damaged and non repairable as we cant get part. she said shes calling unit in now for replacement.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Carlisle, PA 17013
Fred G.
Job Details: 06/19/2023
"cx complaint unit stops mid cycle. inspected unit and entered diag and found f2e1, f7e1, f0e5. cleared codes and ran auto test and found unit turn started the spin cycle that lid latch unlocked allowing door to open while still spinning. I removed console and found evidence of infestation. no live infestation found. I also found unit was stored in a damp area. drive motor has corrosion. unit needs control, shifter, lid lock, drive motor, belt. once parts are in please reach out to cx and set up return visit.; ordrng 1 W11603811 (control) and 1 W11307244 (lid lock) and 1 W11481722 (shifter) and 1 W10890624 (drive motor) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Pikesville, MD 21208
Brian R.
Job Details: 06/19/2023
cx complaint is unit heats and works good she doesnt feel like unit holds temps or one side of oven heats more then ther other. no fan in this unit so unit should heat even. tested and checked unit. heated to 350 to watch temps and ranges. unit lit on 2nd click. at 350 my temp test was 347 and control showed 374. unit hovered aroung 420 on average of 10 +or-. will order parts needed and office will schedule.; ordrng 1 W11159621 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near York, PA 17404
Fred G.
Job Details: 06/19/2023
"cx complaint unit is loud when in use. inspected unit and heated a cup of water. once turned on I could hear the units magnetron making loud humming noise. unit does heat no issue. unit needs magnetron, transformer, diode. once parts are in please call cx and set up a return visit.; ordrng 1 W11545871 (transformer) and 1 W11256462 (diode) and 1 W11391712 (magnetron)"