Service History 283 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHM06

Near New Cumberland, Pennsylvania 17070

Fred G.

Job Details: 08/22/2023

cx complaint door are not aligned and handles arent either. she also said RC door swings open. inspected unit and found unit was not level. I was able to adjust the level of unit then lowered RC door to align with FC door. I also adjusted handles. I found RC door swings open due to the soft flooring in the kitchen. I also found RC door was full of items making door heavier. unit checks good.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Fredericksburg, Virginia 22405

Tanner B.

Job Details: 08/22/2023

"CX Concern the unit was leaking watrer into pan.. cx wpied most of water up, upon arrival there was just a little on lr and lf of pan.. wiped up and visually inspected the unit for damage or cracks . couldnt indicate point of leak, ran a normal cycle and bulky items cycle.. tub was 3/4 way full .. couldnt replicate water leak"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HWH00

Near Fredericksburg, Virginia 22405

Tanner B.

Job Details: 08/22/2023

"No fan operation, unit needs fan and control..; ordrng 1 W11224591 (fan - fc) and 1 W11224256 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Enola, Pennsylvania 17025

Fred G.

Job Details: 08/22/2023

cx complaint uint leaked all over the floor while unit was on a rinse cycle. inspected unit and entered diag and found a f0e5. I found a sock was stuck in the fabric softener funnel in the tub ring. funnel is over flowing due to not being able to drain into tub. charged cx for serivice call $120 paid in cash.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Falls Church, Virginia 22042

Christian C.

Job Details: 08/22/2023

Installed control and diode. Tested unit with wet paper towel and unit is now heating.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV01

Near York, Pennsylvania 17408

Sal R.

Job Details: 08/22/2023

"Per the previouse tech, I was able to access and replace the icemaker. Unit test good."

We serviced a

KITCHENAID DISHWASHER

Model KUDC03FVSS0

Near Lancaster, Pennsylvania 17601

Cody H.

Job Details: 08/22/2023

"CX complains unit is not running cycle. Found unit unresponsive with water in tub on arrival. Unit is recieving 124v AC to control but no voltage is coming out of control. Was able to replace control with pre i.d part, also replaced bi metal due to corrosion on terminals. Restored power to unit and unit drained water in tub. Ran unit through cycle and unit finished cycle with no issues. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cockeysville, Maryland 21030

Brian R.

Job Details: 08/22/2023

cx complaint is unit makes loud noise and grinding or something when starting. says water is always in tray. no codes in unit. ran DLMS cycle then auto test. all sounds are normal running sounds then clutches and all shifting. went over both washer and dryer with her as she knows nothing about any of them and doesnt understand settings. checked over units and she said when they delivered unit it was scratched on the side/ was able to use some touch up paint to fix but it didnt work. need the spay touch up.unit checks just needs side sprayed. office will schedule.; ordrng 1 350930 (white touch up spray.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Leonardtown, Maryland 20650

Shane B.

Job Details: 08/22/2023

installed parts and tested dispensor. unit is working as designe.d

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Mechanicsville, Virginia 23111

Thomas B.

Job Details: 08/22/2023

Removed and replaced the timer and knob adjusted feet to level up unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Charles Town, West Virginia 25414

Ezra M.

Job Details: 08/22/2023

"not filling. unit storing errors f6-e4, f8-e2, and f10e1, found wire harnes to float switch pinched in cover plate on junction box. keeping control and sump on ticket, also ordering wire harness and drain pump; ordrng 1 W10832781 (harns-wire) and 1 W10876537 (drain pump)"

We serviced a

WHIRLPOOL WASHER

Model WFW9620HC1

Near Woodbine, Maryland 21797

Marc M.

Job Details: 08/22/2023

"cx complaint unit not responsive at door. inspected unit and found slight illumination at the actaul led screen of the ui but no repsonse to touch commands. attempted entry to diagnostic cycle as well as power cycle, neither succesfully restored power. unit will need new door/ui assembly. quoted cx for repair, but cost of parts is near that of a new unit so cx declined proceeding. collected only for service call."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 08/22/2023

"Installed gasket and lower door seal, ran prowash cycle with detergent added for 1 hour, ran 2 service test cycles (no errors), and ran rinse only. Ran unit for over 2 hours, did not see any water leaking out, unit is working properly."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Woodbridge, Virginia 22192

Demonte S.

Job Details: 08/22/2023

Inspected the unit. Found that the cx is saying that the Oven Vent was not under the Console & smells like it is leaking Gas. I explained to the cx the Vent in between the Console & Cooktop is normal and Whirlpool Designed the unit like this. Checked the unit for Gas Leaks. No gas hits coming from the unit. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Montpelier, Virginia 23192

Kyle A.

Job Details: 08/22/2023

Removed and replaced compressor. Charge unit with 115psi nitro and found unit held pressure for 20 mins. Pulled vacuum and charged unit with r600. Unit is now as designed. Please put on me as a sho0 job to order emblem.;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Front Royal, Virginia 22630

Daniel J.

Job Details: 08/22/2023

no cool than cooling again found water forzen on bottom of freezer cabinet air holes froze ove fridge leaning front left 120 from flug to evap no movement ordering evap fan hanress and cover; ordrng 1 W10919804 (air duct) and 1 WP2315539 (motor evap) and 1 W11562214 (harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Thomasville, Pennsylvania 17364

Sal R.

Job Details: 08/22/2023

"CX complain t is that intermitantly all lighting gos out and no ice or water will dispense. I found the Deli UI to be secure and clear of corrosion. I ran test 56,57,45 and all pass. I ran test 3 and fpound both the RC & FC fan motors to run with out issues. I ran test 36 and found no movment form my Icebox fan motor. I am ordering 1 Ice box fan motor (W10846539) and will use LED power board on return . Once the contract is aporved, please have someone form the office call to seta return date.; ordrng 1 W10846539 (icebox fan motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVS02

Near Alexandria, Virginia 22310

Lloyd B.

Job Details: 08/22/2023

"Cx complained the unit did not make ice. Inspected the unit and found after a power reset, the IMA cycled but no water came. Removed the line at the bottom of the valve and retested and no water came from the water valve. Made sure the line wasn't frozen. Unit needs new water valve; ordrng 1 W10822681 (water valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 08/22/2023

"cx complaint unit not completing cycles, checked unit, come to find defective lower harness, wires connected to drain pump not seating, used spade connectors to get unit to drain, ran auto test cycle, advised cx fix is temporary and they will be contacted for return visit.; ordrng 1 W11643701 (harness) and 1 W11399437 (drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Stephens City, Virginia 22655

Ezra M.

Job Details: 08/22/2023

"unit stopped cooling for half a day, warmed up and fc items were thawing. unit then started cooling again and has been cooling normally. fc temps at 14 on arrival, fc at 39. unit in defrost. ice bucket full. defrost finished, unit cooling fc. ordering control and power board.; ordrng 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec)"

We serviced a

MAYTAG DRYER

Model MED5630HC0

Near Newville, Pennsylvania 17241

Andrew S.

Job Details: 08/22/2023

Per previous tech I was able to access and repalce the console. I then tested the unit and found that it is now functioning as intended. job complete

We serviced a

KITCHENAID FREEZER

Model KRFF507HBS00

Near Annapolis, Maryland 21401

Davonte

Job Details: 08/22/2023

cx complained freezer light was out. confirmed cx complaint. replaced light in freezer. light is working as should

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Aylett, Virginia 23009

Thomas B.

Job Details: 08/22/2023

Cx complaint unit is not working properly inspected unit removed and replaced the console added the foam seal tested and inspected for proper use unit now functions Normally

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS06

Near Fredericksburg, Virginia 22405

Robert W.

Job Details: 08/22/2023

Replaced lights and door latch convect fan is good fan blade was loose. Light still flashing in oven Ordeing Console; ordrng 1 W11093254 (Console stainless)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Woodbridge, Virginia 22193

Demonte S.

Job Details: 08/22/2023

Installed the Refrigerator & Freezer Doors. Heated both Door Gaskets with Heat Gun. Doors are now sealed. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Harrisonburg, Virginia 22801

Danny R.

Job Details: 08/22/2023

compressor is seeized will need toorder compressor; ordrng 1 W11370574 (compressor) and 1 w11506635 (coupler) and 1 sealsystem2callcount (sealed system)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Staunton, Virginia 24401

Danny R.

Job Details: 08/22/2023

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Bristow, Virginia 20136

Richard B.

Job Details: 08/22/2023

"CX complant/ Fridge leaking , Inspected unit and found fridge leaking from front. VCleared evap drain tube. Installed CX providid ice maker , Cycled ice maker. Job completedm RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Staunton, Virginia 24401

Danny R.

Job Details: 08/22/2023

i found baffle not regulating the temp in fresh side; ordrng 1 W11645127 (baffle)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Stuarts Draft, Virginia 24477

Danny R.

Job Details: 08/22/2023

found hi limit sensor hanrness was loose reinstalled harness now heats right cx will need to shorten dryer vent tube also way to long by 15 feet at least unit checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Sparrows Point, Maryland 21219

Shane M.

Job Details: 08/22/2023

"cx complaint the unit still making ice. found low water pressure issues, i also replaced icemaker just in case. cx will need a plumber for pressure issues."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 08/22/2023

"Cx complaint bleach leaks out into pan. Inspected and found tub ring fragmented and when pouring bleach through top it leaks into the pan and not going into the basket. Ordering tub ring, once available contact cx to reschedule; ordrng 1 W10849477 (tub ring)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 08/22/2023

"Cx complaint unit doesn't complete cycles. Entered diag and found error code F8E1 long fill. Ran test cycle and the cold water had a slow flow. Unit completed test without any other issues. Ordering inlet valve, found in stock and set return for 8/25.; ordrng 1 W11038689 (inlet valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DBL2

Near Sunderland, Maryland 20689

Shane B.

Job Details: 08/22/2023

"cx complaint is the unit not washing. cx said they try different settings and cycle and it cleans maybe 1 out of 5 tries. checked for codes and found F7E1 no heat, F8E1 slow drain. ran service cycle and wash motor did not run. found control is sending 121vac. ohms wash motor and got 2Mohms. plugged harness back in and wash motor started running. unplugged and checked reading again. still shows 2Mohms. heater worked at end of cycle. called techline to document. they said motor is way out of spec and doubt that reading is correct. advised issue could be control board or wash motor. quoted cx for wash motor and control. they paid service call and said they would shop around and talk to landlord before calling for repair.; ordrng 1 W10854215 (cntrl-elec)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA1

Near McSherrystown, Pennsylvania 17344

Sal R.

Job Details: 08/22/2023

"Per the previouse tech, I was able to access and replace the dispenser housing and control board. I was able start a normal cycle and unit test good. Iadvised CX to run white vinagar cycles to help clean and sanitize. Unit test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Deale, Maryland 20751

Shane B.

Job Details: 08/22/2023

cx complaint is the unit not making ice. when i arrived the bin was empty. unit is set to recomended. prob shows 36/-1. water dispsensor works. ran harvest cycle. IM completed it. ran fill test. no water filled but valve buzzed. found wires broken on the fill tube heater. replaced with preIDed part and ran fill test. unit is now working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS0

Near Kearneysville, West Virginia 25430

Ricky E.

Job Details: 08/22/2023

f1e0 customer stated that the unit as giving an error. verified issue and fnd an internal board failure fault. tech sheet states to replace the control assy...; ordrng 1 w11548749 (control)

We serviced a

AMANA RANGE

Model ACR4303MFS4

Near Jessup, Maryland 20794

Israel R.

Job Details: 08/22/2023

Customer complaint burner is sparking. I found the receptical and the burner is starting to burn. Called techline and the told me to replace the harnesss and the element. Qutoed for replacing the element and harness. 325.13 if they call back/; ordrng 1 W11396691 (HArness 104.22) and 1 W11396790 (Burner 84.59)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Washington, District of Columbia 20017

Samuel R.

Job Details: 08/22/2023

inspected unit further and found unit to have a OL temp sensor.replaced temp sensor and tested unit.unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Charlottesville, Virginia 22911

Eric F.

Job Details: 08/22/2023

"Installed ice maker, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlottesville, Virginia 22902

Eric F.

Job Details: 08/22/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Charlottesville, Virginia 22903

Eric F.

Job Details: 08/22/2023

"Confirmed cx complaint unit leaking water. Found water leaking around door gasket. Replaced with pre-id'd gasket, tested unit, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0EB1

Near McSherrystown, Pennsylvania 17344

Sal R.

Job Details: 08/22/2023

"CX complaint is that the unit is displaying a F3 error code. I was ablke to take a ristanse reading of the temp sensor and found 1.100 KO. I discconected the harness form the control and ,.foudn the same resistanse reading. UNit will need 1 control board. I quoted CX for the cost of repair. I collected $120.00 via credit card. CX informed em that she will replace unit due to age."

We serviced a

WHIRLPOOL COOKTOP

Model WFE535S0LZ2

Near Upper Marlboro, Maryland 20774

Sherwood

Job Details: 08/22/2023

cx complaint cooktop damaged. arrived and i did confirm issue. upon inspection i notice the damaged cx explain it happen while using it. replace defective cooktop. repair is now complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Roseland, Virginia 22967

Danny R.

Job Details: 08/22/2023

i found agitatiaor loose reinstaled and now doesnt shake checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Broadway, Virginia 22815

Danny R.

Job Details: 08/22/2023

icemaker will not cycyle in diag will order icemaker; ordrng 1 W11658802 (icamker) and 1 W11579561 (wayter vavle)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Falls Church, Virginia 22041

Christian C.

Job Details: 08/22/2023

instal new ice maker tested the ice maker and it filled and harvested rotated

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 08/22/2023

cx complaint of unit not working checked to find the following error code F5E1tested ran unit to find lid to lock but not working on a normal load also found the cap to be weak ordering parts needed for repairs; ordrng 1 W11394572 (Door Latch) and 1 W11395618 (Capacitor)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Ranson, West Virginia 25438

Ken M.

Job Details: 08/22/2023

"Customer complaint is that the unit makes an unusual noise when spinning. Checked for stored error codes and found none. Ran test cycle and there is a rattling sound when agitating. Did not notice anything unusual during spin. Inspection of the drive system found the gearcase is leaking oil and the rotor bolt is seized in the shaft, bolt will need to be cut out. Ordering gearcase, slider, and clutch. Washplate is removable.; ordrng 1 W10754448 (clutch) and 1 W11393685 (gearcase)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Stafford, Virginia 22554

Tanner B.

Job Details: 08/22/2023

"Installed new fc door , tested unit. Job complete"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Conway, South Carolina 29526

Jason T.

Job Details: 08/22/2023

"Cx complaint, loud noises during trhe cycles, found worn idler-pulley and rollers, belt starting to seperate. Installed parts from van stock to complete the repair, verified all unit functions for proper operation...working as designed.; ordrng 1 W11162091 (belt JT VS) and 1 W10837240 (idler pulley JT VS) and 2 WPW10314173 (support JT VS)s, used 1 W11162091 (BELT), 1 W10837240 (IDLER-PULLEY), and 2 WPW10314173 (ROLLER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 08/22/2023

"Cx complaint, unit is tripping the breaker, tested all circuits, compressor winding tested at 11.1 ohm, heater circuit tested at 80 ohms. Ran factory diagnostic test to verify unit functions...working as designed."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Myrtle Beach, South Carolina 29572

Jason T.

Job Details: 08/22/2023

"Cx complaint, gas smell from the unit, used a gas leak detector on all gas lines and the unit, no gas leaks detected. Verified all unit functions for proper operation...working as desinged."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Myrtle Beach, South Carolina 29577

Jason T.

Job Details: 08/22/2023

"Cx complaint, doors are slightly bowed at the right side, also the lower right side of the cabinet frame is dented, pics on SD. Cabinet needs to be replaced in order to resolve the issue, not a replaceable part, called Tech Line and spoke with Leon to document findings. Non-repairable unit Also called Trade Care and spoke with Brea To document findings. Cx will be contacted in reference to the unit, cx agreed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Myrtle Beach, South Carolina 29577

Paul F.

Job Details: 08/22/2023

Customers complaint is unit still sometimes does not dispense water. Then a couple days later it works again. Right now the unit is working. Techline is not open yet. I will call when they open.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ3

Near Myrtle Beach, South Carolina 29577

Paul F.

Job Details: 08/22/2023

Customers complaint is loud pop followed bu the unit not working. Found burn mark on the capacitor. NTO parts.; ordrng 1 WPW10693025 (mag) and 1 W11256462 (diode) and 1 W10850446 (cap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Myrtle Beach, South Carolina 29577

Paul F.

Job Details: 08/22/2023

Customer complaint is moisture on the side of the doors. Found gap in the gasket. Reformed gasket and all check ok.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 08/22/2023

"Cx complaint, error code F7-E4 clutch not engaging, found stator bolt, off of the shaft, gear case oil leaked out. Installed slider from van stock to allow the unit to operate, ordering parts for the return visit. Advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W10734521 (slider JT VS) and 1 W11449841 (GEAR CASE) and 1 W10752187 (screw) and 1 W10734521 (slider), used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 08/22/2023

"Cx complaint, error code F6-E1 communication failure between UI-panel and control circuit. Tested all circuits, verified 120 vac at the control, stand-by 5vdc tested open circuit. Ordering console and control to complete the repair, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11660284 (console) and 1 W11672039 (control)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Murrells Inlet, South Carolina 29576

Paul F.

Job Details: 08/22/2023

Customers complaint is dryer not drying properly. Found loose blower wheel. Reinstalled all check ok.

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Murrells Inlet, South Carolina 29576

Paul F.

Job Details: 08/22/2023

Customers complaint is unit freezing items in the FF compartment. Found ice keeping the damper assembly open and freezing the FF tiems. Removed and all check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Myrtle Beach, South Carolina 29588

Paul F.

Job Details: 08/22/2023

"Customers complaint is noise when opening and closing the door. Also FF door gasket torn. Found damper motor is getting noisey, and Right FF door gasket is torn. NTo parts.; ordrng 1 WPW10196393 (damper) and 1 W10830274 (gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 08/22/2023

"Cx complaint, water collecting on the dispenser assembly, found ice door not closing properly. Installed ice door from van stock, verified cubed-crushed ice from the dispenser, ice door closing proeprly...working as designed.; ordrng 1 W11423781 (ice door chute JT VS), used 1 W11423781 (ice door chute) from stock"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Conway, South Carolina 29526

Jason T.

Job Details: 08/22/2023

"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Myrtle Beach, South Carolina 29588

Paul F.

Job Details: 08/22/2023

Customers complaint is FF LED's are going out. Found lights in the FF comparment are dim. NTO part.; ordrng 1 W11527432 (LED module)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Myrtle Beach, South Carolina 29588

Paul F.

Job Details: 08/22/2023

Installed new burner head. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 08/22/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 08/21/2023

"Cx complaint is that the light is flickering and goes dim. Upon arrival i found that the LED module has failed. I was able to access and repalce the module using one from VS. I then tested the unit and found that the light is now illuminating as intended. Job complete; ordrng 1 W11527432 (Module AS/VS), used 1 W11527432 (Moodule AS/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fairfax, Virginia 22030

Simon

Job Details: 08/21/2023

CX complaints condesation top freezer section .inspected unit and that found left side gasket not seal properly .orderd new freezer door gasket.SZ; ordrng 1 W11661186 (FREZZER DOOR GASKET)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Brunswick, Maryland 21716

Ricky E.

Job Details: 08/21/2023

"customer stated that the unit was shaking and making a noise. verified issue and fnd faulty gearcase, the basket is loose and warped and the motor and belt are slipping... need parts..; ordrng 1 w11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 w11395618 (capacitor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 w11513244 (basket assy)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Lebanon, Pennsylvania 17042

Fred G.

Job Details: 08/21/2023

"With the help of CH we were able to access unit and replace the control, bulb, and switch the postion of the fan motor as per previous visit. unit now checks good."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW0

Near Camp Hill, Pennsylvania 17011

Fred G.

Job Details: 08/21/2023

cx complaint unit is not heating. inspected unit and found 246.7vac. polarity was good. I found heating element was faulty. unit needs element to correct issue. once approved please reach out to cx and set up a return visit.; ordrng 1 WP3387747 (element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBW00

Near New Cumberland, Pennsylvania 17070

Fred G.

Job Details: 08/21/2023

was able to access unit and replace the left RC door gasket as per previous visit. used heat gun to shape gasket to body of unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Camp Hill, Pennsylvania 17011

Fred G.

Job Details: 08/21/2023

with the help of CH we were able to access unit and replace the FC door as per previous tech. we used a heat gun to mold the new gasket to the body of the unit. found IM now harvests and fills with water. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Lititz, Pennsylvania 17543

Cody H.

Job Details: 08/21/2023

CX complains unit RC LEDS are not working. Found RC LEDs to be dim lit but FC LEDS to be brightly lit. Found 1 LED in RC that was not lit at all and started replacing LEDS per service pointer. After all RC LEDS are replaced unit has no lights in RC. Unit control unresponsice as well. Called techline and spoke to Derek who said unit door switch seems to have failed. Was able to check door switch and found switch itself was fine but the door hinge was loose and not contacting door switch. Was able to adjust and tighten door hinge and unit now works as designed. No further work needed. CX COVERED BY SP. CX EMAIL CONFIRMED.

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS05

Near Harrisburg, Pennsylvania 17109

Cody H.

Job Details: 08/21/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Sparrows Point, Maryland 21219

Shane M.

Job Details: 08/21/2023

"cx complaint the making a loud noise, sounding like tapping nosie. put unit into test mode. activated fan w damper. cx says thats the sounds. ordering evap fan, blade, shroud, clip & grill.; ordrng 1 WP67006337 (blade) and 1 w11578030 (evap fan) and 1 WPW10363507 (shroud) and 1 67006338 (clip) and 1 W10871842 (grill)"

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Sparrows Point, Maryland 21219

Shane M.

Job Details: 08/21/2023

installed pump. unit working properly.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Essex, Maryland 21221

Shane M.

Job Details: 08/21/2023

installed all parts. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Upper Marlboro, Maryland 20772

Leon

Job Details: 08/21/2023

"F0 E2 OVERSUDSF5 E3 UNLOCK FAILUREF5 E4 DOOR NOT OPEN CX COMPLAINT SOAP DISPENSER AND OTHER SURFACES CRACKED, CONTROL PANEL NOT ALWAYS RESPONDING. TESTED UNIT FOUND CRACKS WERE COSMETIC AND NOT COVERED BY WARRANTY. CONTROL APPEARS TO BE OPERATING PROPERLY. CALLED WHIRLPOOL AND GOT sr#"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Norfolk, Virginia 23517

Zachery R.

Job Details: 08/21/2023

"replaced oven door, hinges, console, and temp sensor. will need mw door and badge to complete repair. left old oven door with cx. advised they will be contacted for return visit.; ordrng 1 W11600216 (mwdoor) and 1 W10909682 (nameplate) and 2 WPY706189 (screw)s"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW2

Near Norfolk, Virginia 23508

Zachery R.

Job Details: 08/21/2023

"cx complaint unit displaying f8e4, checked unit, unit dispalying f8e4, cleared faults and water from drain pan, tested, no signs of any leaks, advised cx how to load unit, and to try affresh tabs, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Norfolk, Virginia 23505

Zachery R.

Job Details: 08/21/2023

"replaced slides, tested, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model GGG388LXS00

Near Chesapeake, Virginia 23321

Zachery R.

Job Details: 08/21/2023

"replaced igniters, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Chesapeake, Virginia 23321

Zachery R.

Job Details: 08/21/2023

"cx complaint unit not making ice. cx stated they had a power outtage and since then unit has been prducing ice. ran test 57, icemaker motor is louder than normal, ordering icemaker to complete repair.; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Warrenton, Virginia 20187

Daniel J.

Job Details: 08/21/2023

moisture on top of freezer gasket no leaks from drain pan no moisture on mullion replaced gasket called tech linie informed to raise the door up a little bit no gasket in freezer cabinet non frost forming inside freezer cabinet

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Chesapeake, Virginia 23320

Carl A.

Job Details: 08/21/2023

"cx complaint of unit displaying error code F9E1,checkedu nit to find that the wire harness on drain pump brokenn from connecector,did a temp repair ordering wire harness for repairs; ordrng 1 W11569161 (Harness, Lower)"

We serviced a

KITCHENAID RANGE

Model KFGC558JSS05

Near Clifton, Virginia 20124

Christian C.

Job Details: 08/21/2023

"cx complain righ door not closing properly, inspected the unit can confirm not closing all the way, instal new right hinge and tested the door stillnot closing properly. Inner door defective. ordering (left hinge), and inner door.; ordrng 1 W11643630 (left hinge) and 1 W11318831 (liner door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Williamsburg, Virginia 23185

Orbie

Job Details: 08/21/2023

replaced damper. advised cx to monitor unit to verify working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Williamsburg, Virginia 23185

Orbie

Job Details: 08/21/2023

cx complaint unit still freezing items in RC. 32.9*RC. called techline spoke with Rob. advised to use dataloggers in FC and to reorder evap cover from whirlpool stock.; ordrng 1 datalogger (datalogger) and 1 W11610999 (evap cover)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Leesburg, Virginia 20175

Ricky E.

Job Details: 08/21/2023

"a-2 customer tated that there is food particulate in the unit that he has to clean out. verified issue.. instructed the customer to run tang through the unit to disolve the old food, and to run the hot water before operation. ran test cycle and the wash motor was functioning as intended..."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS01

Near Ashburn, Virginia 20147

Ricky E.

Job Details: 08/21/2023

"installed ff evap, unit cks ok"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Harrisburg, Pennsylvania 17111

Cody H.

Job Details: 08/21/2023

"Was able to access unit and replace parts per previous visit. Ran unit through 2 cycles with no rinse aid to ensure all suds were gone, unit now works as designed. no further work needed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near East Petersburg, Pennsylvania 17520

Justin L.

Job Details: 08/21/2023

"Cx complaint intermittant ice making. Was able to access unit and ice in container about 1/4 full but no ice in mold. Ran 56 E0, 57 harvested, 45 filled, 3 fan works, 15, 16, 17 pass. 19 pass. Thinks theres a potential leak in the system along with a clog at the drier. Recommends flusing out system with nitrogen and checking for leaks and doing drier. Ordering 2 count sealed system repair and spoke to the office setting return for Fri 8/25/23; ordrng 1 W11109499 (filter drier) and 1 W11574734 (compressor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFO42FTX04

Near Potomac, Maryland 20854

Shawn D.

Job Details: 08/21/2023

"could not find uv dye, replaced ht evporator compressor dryer then vacumed unit down and filled to recomended and started cooling. collected for labor unit is good to go on s.s. cx then said she might wanna get gaskets repkaced so gave her quote for that and additional 200 for labor nd wants to think about the repair. s.s. is good to go; ordrng 2 8201809 (gasket white 224.43)s"

We serviced a

MAYTAG OVEN

Model CWG3100AAB25

Near Washington, District of Columbia 20017

Brian F.

Job Details: 08/21/2023

"Installed new ignitor, ran 350* bake, ignitor started glowing, bake burner lit, oven heat to temp and cycled multiple times, unit is now working properly."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Odenton, Maryland 21113

Emmanuel R.

Job Details: 08/21/2023

"Cs unit wont go over 338 degrees, couldnt confirm complaint. No error codes in the system , Preheated oven to 350 degrees and 450 degrees. Oven reached temps great. I spoke with customer further and notice he took a pic off his thermometer and he had aluminium foil on the bottom of oven which could have caused the unit to not reach temps. Also noticed his thermometer is very slow to react and doesnt reach 450. Advised to not put aluminium foil on the bottom and get a digital thermometer. Unit is working properly at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Glen Burnie, Maryland 21061

Dustin F.

Job Details: 08/21/2023

"While replacing door i found cabinet comprimised. Tried moving and adjusting leveling feet, circle spacers and hinges. contacted WP TL and spoke to Rob. he deemed unit unrepairable. Contacted WP Trade care, they put unit up for pex review."

We serviced a

MAYTAG WASHER

Model MVWB980BW0

Near Rockville, Maryland 20853

Roberto I.

Job Details: 08/21/2023

"CX complaint unit not washing.Ran diag, found F70 error. Found the basket stuck, not floating. I was unable to unstuck the basket, used lubricant oil, tried with jack and a piece of 2x4 board, but I had to stop because the top part of the basket was breaking off. Seems like basket and shaft teeth overlapped. Quoted repair $420, with $300 labor for beasket and tub replacement (parts CBE). **2 COUNTS** (tub replacement). Cx needs more time to make a decision. Collected 120; ordrng 1 W10381077 (tub (CBE)) and 1 W10549509 (basket (CBE)) and 1 2 counts"

We serviced a

WHIRLPOOL OVEN

Model KEBS209BSS00

Near Bethesda, Maryland 20817

Shawn D.

Job Details: 08/21/2023

"arrived checked for errors and had f2e1 and tried seeing next error but this one will not clear/ go to next one. i then asked cx questionss and she said sometimes it works sometimes it does not heat to 350. i then calibrated control to hottest setting and tested both section to 350 and both section reached 350 with no usses heating real good. cx will need refund forrefund for part,shipping,tax. unit is good to go"

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