We serviced a
KITCHENAID ICE MAKER
Model KRFC704FPS04
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/23/2022
"Inspected unit, removed IM fill tube. Went to install new one, and could NOT get the fill tube through. I tried taking the door off and trying to fish it through with a large zip tie. Door Seems to have Some sort of obstruction on the inside preventing me from replacing the fill tube. I believe unit needs an entire new door. Called office and got a refund for fill tube and Left quote for Parts (Door and UI assembly) CX wants to contact WP CS to check on any coverage before going on further.; ordrng 1 W11449015 (LH RC door Stainless) and 1 W11330486 (UI assembly)"
We serviced a
KITCHENAID ICE MAKER
Model KRFC704FPS04
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/23/2022
"Inspected unit, removed IM fill tube. Went to install new one, and could NOT get the fill tube through. I tried taking the door off and trying to fish it through with a large zip tie. Door Seems to have Some sort of obstruction on the inside preventing me from replacing the fill tube. I believe unit needs an entire new door. Called office and got a refund for fill tube and Left quote for Parts (Door and UI assembly) CX wants to contact WP CS to check on any coverage before going on further.; ordrng 1 W11449015 (LH RC door Stainless) and 1 W11330486 (UI assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Winchester, VA 22602
Ezra M.
Job Details:
11/23/2022
"ice issue. stated was not making ice. found ice bucket full, ice maker full. removed ice. ice maker cycled, dropped ice and filled normallly. verified no ice buildup, good air flow from evap fan, temps normal. advised cust to replace filter and move food from in front of vents. tightened door handles."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ
Near Mechanicsburg, PA 17055
Drew B.
Job Details:
11/23/2022
when arrived told cx that this is oow they had bought house and was here and in garage when arrived i infromed them per ms and not in wrrnty and in garage so qouted cx on prices and etc and they dont want service
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ
Near Mechanicsburg, PA 17055
Drew B.
Job Details:
11/23/2022
when arrived told cx that this is oow they had bought house and was here and in garage when arrived i infromed them per ms and not in wrrnty and in garage so qouted cx on prices and etc and they dont want service
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Washington, DC 20011
Mitchell H.
Job Details:
11/23/2022
cx complaint unit is not cooling again. got to unit and found low side pressure -25 high side 90 when i arrived. got nitrogen from van and filled to 180 psi. let sit and pressure started to drop very slow over 15 mins. only 3 psi but did drop so has sall leak somewhere. while pressurixed i checked over all jointws with uv light. no dye anywhere on evap or back of unit near comp. called techline with findings. found unit to have leak somewhere we could not access. unit is being put under for review. job completed. nothing more we can do.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Virginia Beach, VA 23451
Justin W.
Job Details:
11/23/2022
cx complaint unit shuts off randomly. checked unit to find failure is in the controls. ordering controls for the repair.; ordrng 1 W10830278 (power board) and 1 W10843055 (main control) and 1 W10830288 (led board) and 1 W11387386 (ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Parkville, MD 21234
Keith H.
Job Details:
11/23/2022
cx complaint is unit not working inspected unit and found the buttons not responding despite 120v to control an d out control i replaced UI tested it unit is working
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lancaster, PA 17603
Justin L.
Job Details:
11/23/2022
Cx complaint unit making noise and banging around. Was able to access unit and found no saved codes. Ran unit and found it banging around. Found that the shaft of the gearcase is out of round which wore out the basket. Attempted to seperate and found parts are seized together. Checked under unit and found oil and found the capacitor making contact with splutch which is wearing down the casing and oil to get on parts. Unit will need 2 call count tub job with a 2nd tech. Once approved please ship basket and tub to cx who will contact us to set return.; ordrng 1 W11050804 (cap) and 1 W10902814 (washplate) and 1 W10528947 (hub) and 6 WP8533953 (screw)s and 1 W10752719 (spin basket cbe) and 1 W11219115 (outer tub cbe) and 1 WPW10215093 (filter) and 1 WP8533928 (filter screw) and 1 W11130362 (suspension) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W11395618 (capacitor)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/23/2022
cx complaint is the lower oven not getting to set temp. found ignitor not glowing at all. replaced with preIDed part and testedd. unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Dumfries, VA 22026
Robert W.
Job Details:
11/23/2022
"Cx complaint is the unit isnt cooling. Inspected unit and found the unit was unplugged plugged unit up and compressor is making a very loud noise ohm compresoor and its testing pout of range and is pulling 21+amps, Unit needs compressor, dryer and couplers.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Dryer) and 1 LOOK (LOOk)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS7
Near Germantown, MD 20876
Julian H.
Job Details:
11/23/2022
CX complaint about unit peeling from top found a large area of protective coating of cavity bubbling & peeling off 8' wide 7'long next to interior light call TL area too large to svc provide them pics to attached to file
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Leesburg, VA 20176
Ken M.
Job Details:
11/23/2022
Customer complaint is that the unit had been running noisy and does not seem to be cooling properly. RC evap thernistor is registering as shorted and there is evidence of ice build up. Ordering RC evap cover and control set. Requesting 2 labor count for breakdown and thawing.; ordrng 1 W11395641 (evap cover - rc) and 1 W11533211 (control set)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ2
Near Windsor, VA 23487
Zachery R.
Job Details:
11/23/2022
"cx complaint unit working intermittently. checked unit, unit is under service pointer stating to replace interlocks. unit is mounted where you cant access control unless unit is removed. unit is over glass induction cooktop. tried to loosen mounting screws to access control. no luck. do not want to take any chances damaging property or injuring self. ordering 2nd tech and returning with interlocks.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Carlisle, PA 17013
Drew B.
Job Details:
11/23/2022
installed control and now operates when hookup checks good
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Carlisle, PA 17013
Drew B.
Job Details:
11/23/2022
installed control and now operates when hookup checks good
We serviced a
JENNAIR DISHWASHER
Model JDPSS245LX0
Near Fairfax, VA 22032
Carl R.
Job Details:
11/23/2022
"Cx complaint is, Steam is escaping during wash cycle, dripping down onto the dishwasher and wood panel Seal. Found seal/gasket allowing steam / water to escape pass the door gasket and pool water on the counter and on to the floor. Replaced original gasket with new gasket."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Severn, MD 21144
Emmanuel R.
Job Details:
11/23/2022
"Cs unit is not making ice, confirmed complaint. Found error code E5 Ice maker thermistor isbad. Ice storage temperaturesatisfied but ice mold in frozenstate too long. Possible ice moldthermistor issue. Ordering icemaker.; ordrng 1 W11579560 (icemaker)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Lanham, MD 20706
David J.
Job Details:
11/23/2022
"CX complaint right front burner is not working properly. Inspected unit and found food or liquid. Had boiled over and got into burner head. Remove burner head cleaned and put back on tested unit. Flame is now properly lighting up and working as intended. Inspected all other burners, and they are working as well. Unit is now working at a designed job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Warrenton, VA 20186
Daniel J.
Job Details:
11/23/2022
installed gearcase and slider confirmed 120 vac to valves and unit spins and agitates not connected cusotmer using old washer at this time
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near McLean, VA 22101
Lloyd B.
Job Details:
11/23/2022
Cx complained the upper rack would hit when pulling out. Inspected the unit and found the adjusters are in the way. Installed new adjusters and tested and it now operates as designed. Job complete
We serviced a
WHIRLPOOL OVEN
Model MEW7530DS01
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/23/2022
replaced thermal fuse. tested unit. unit is now powering on and heating. unit is now working properly
We serviced a
WHIRLPOOL COMBO
Model WET4027HW1
Near ,
Alexander W.
Job Details:
11/23/2022
Cx stated unit leaking white specs on clothes inspected tested unit cannot verify cx complaint recommend cx run a clean washer cycle and put cleaning tablet in unit. Unit is working as designed Job is complete
We serviced a
IKEA DISHWASHER
Model IDT830SAGS0
Near Woodbridge, VA 22191
Robert W.
Job Details:
11/23/2022
"CX complaint is the unit is leaking, Ran diag and found unit leaking at the door found the door gasket has come out of place reseatted and leak stopped. Unit is working properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hampton, VA 23664
Carl A.
Job Details:
11/23/2022
"cx complaint of unit bagning itself and not spinning out clothes fully,checkedu nit to fidn the following error code F0E5,checkedu nit over to find weak suspention rods,also found pulley on motor starting to come lose from shaft of motor,found gear case leaking oil as well ordeirng parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W10528947 (Drive Hub) and 1 W11130362 (Suspension Rod Kit) and 1 W11454734 (Gearcase) and 1 W11283592 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 LOOK/LOOK"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/23/2022
"on arrival housing sent was wrong and unit had stopped working found f5e4f5e1 and was unable to activae lid lock from diagnostics, orderin lid lock and faucet switch , will use control on return; ordrng 1 W11174419 (switch) and 1 W10810403 (lid lock assy)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Potomac, MD 20854
Roberto I.
Job Details:
11/23/2022
"Cx complaint squeacky noise Inspected unit and manually turned the basket. Found the bellow rubbing against the basket on the top making a squeacky noise, Pushed the gasket in place by applying force on it. Ran spin (test 7) 2 times, the unit worked as designed. If the cx calls back with the same issue, please per id bellow W11314648 (mandatory)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Silver Spring, MD 20910
Dustin F.
Job Details:
11/23/2022
"CX complaint: Drawers cracked and scratched after removing plastic protective tapeInspected unit, confirmed and ordering 2 new drawers and fronts pieces.; ordrng 2 W11094883 (Crisper Drawer front)s and 2 W10919809 (Crisper Drawer)s"
We serviced a
JENNAIR RANGE
Model JDRP436HL01
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/23/2022
"installed all new burner heads adjusting screws, now all 6 burners light within 3 clicks of the ignitor, tested all ops ok"
We serviced a
JENNAIR RANGE
Model JDRP436HL01
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/23/2022
"installed all new burner heads adjusting screws, now all 6 burners light within 3 clicks of the ignitor, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Washington, DC 20002
Mitchell H.
Job Details:
11/23/2022
"cx complaint unit not cooling. inspected and confirmed last techs diag. replaced control and power chord. unit came right on and compressor and condensor fan kicked on. waited about 10 mins and ice cold air blowing into fridge section. unit is now good to go, informed cx to keep an eye on it and let us know if any issues come back. job completed."
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit making loud noise. Found rollers worn, unit making grinding noise as it turns. Unit from the 90s, roller kit listed as no longer available. Unable to service unit due to lack of parts availability.; ordrng 2 LA-1008 (roller kit rear)s"
We serviced a
JENNAIR MICROWAVE
Model JMC2430WP01
Near Towson, MD 21204
Keith H.
Job Details:
11/23/2022
cx complaint is unit runs then stops. inpspected unit found faulty door switches quoted cx and she paid for serivce and will call back
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Hagerstown, MD 21740
Danny R.
Job Details:
11/23/2022
fpunr screws to from stripped out and cant remove will need soap sidpencer and screws tech will needd to drillout screws; ordrng 1 W10575334 (dispencer) and 2 W10589828 (screw)s
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Cabin John, MD 20818
Jason A.
Job Details:
11/23/2022
CX complaint OVEN bright flash when heating. Replaced broil element & test all elements heat. Cooling & conv fans run. Preheat oven to 350F. No error codes. Broil to 450F & element glows red. Advised CX let unit cool & wipe down liner & remove & clean racks > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Dumfries, VA 22026
Robert W.
Job Details:
11/23/2022
"Cx complaint is the unit isnt cooling. Inspected unit and found the unit was unplugged plugged unit up and compressor is making a very loud noise ohm compresoor and its testing pout of range and is pulling 21+amps, Unit needs compressor, dryer and couplers.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Dryer) and 1 LOOK (LOOk)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW09
Near Selbyville, DE 19975
Michael E.
Job Details:
11/23/2022
"CX complaint: RC gasket coming off and lights not coming on in RC. Tested and verified complaint. I found the door switch is not working and the gasket is coming off. I reset, then heated and reshaped gasket but am having a hard time getting gasket to stay in position. Ordering RC door switch and RC door gasket. Cannot reschedule due to SO part; ordrng 1 W10838574 (gasket-dor) and 1 W11384469 (door switch)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Washington, DC 20017
Samuel R.
Job Details:
11/23/2022
replaced valve and filter head line would not come off.had to cut it and now line is to short.will need a new filter head W11346623 31 tribles; ordrng 1 W11346623 (filter head)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Harpers Ferry, WV 25425
Ricky E.
Job Details:
11/23/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Harpers Ferry, WV 25425
Ricky E.
Job Details:
11/23/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Newport News, VA 23602
Carl A.
Job Details:
11/23/2022
replaced all parts tested unit works as designed
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Chambersburg, PA 17201
Andrew S.
Job Details:
11/23/2022
"Cx complaint is that the unit had a burning/ hot motor smell and shut off and threw an F8E0 error code. Upon arrival I found an F8E0, F2E1 and an F1E0 internal failure error code. I then cleared the errors Cycled power and ran the diag test. The unit had o failures and 3 faults. The three previous faults reappeared. I did audibly hear the blower fan running rough and slowing down as it was running. I quoted the cx for the cost of the blower and control repair. Cx paid in full. I called and spoke with WP safety and informed them of my findings. WP Safety is giving cx a P&L consession for the repair. K151BV1WPL1; ordrng 1 W11100513 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/23/2022
cx said they have a warrenty from whirlpool covering unit through 2024. i explained ticket and enetitlements shows no coverage. he said he is going to call whirlpool and have a new ticket sent in so unit is covered.
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXRE01
Near Vienna, VA 22180
Carl R.
Job Details:
11/23/2022
"Cx complaint is, Upper light is not working. opened refrigerator door and seen left side of not working properly and 1 on the bottom right. Replace the 4 LED'S THAT was out, and seen lights still not functioning properly. Replaced the led board and all lights are working properly. Unit os working properly s84638"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Crofton, MD 21114
Alexander D.
Job Details:
11/23/2022
"cx complaint received notice saying unit needs service. inspected unit and verified complaint. serial# in range of service pointer for heater replacement. bushings on old heater still in tact and no signs unit has leaked. replaced heater. tested unit, no leaks. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, VA 23227
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit found ice maker stuttering removed and replaced tested unit now functions normally
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS2
Near Norfolk, VA 23517
Anthony D.
Job Details:
11/23/2022
cx complaint of lf burner not igniting checked unbit to find lf ignitor not working also noticed srcews holding biurner head to oriface holder ar rusty looked up parts in tribles spark module and oriface holder are in stock but igniters are no longer available advised cx of parts not being available and that unit would not be able to be repaired cx agrees and paid $120 service call fee
We serviced a
WHIRLPOOL RANGE
Model WW30430P
Near Woodbridge, VA 22191
Robert W.
Job Details:
11/23/2022
"Arr at Cx and CX had part but the part is a relay that needs to be sotard to board not something we do. CX wanted hinges changed, Replaced hinges on lower oven didnt need second tech due to CX having wrong part."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Earlysville, VA 22936
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit not cooling, unit running at room temperature. Unit is in an RV, cx had work done by another service company in North Carolina, other servicer replaced evaporator and installed a dye dryer. Inspected unit for dye, found dye present at base of compressor, did not see it around evap drain pan or condensor but cannot confirm that parts are functional as I cannot pressurize the system to. Cx states that whirlpool told him that labor and parts would be covered by warranty, cx paid 120 diagnostic. Could not confirm coverage, instructed cx to call back into whirlpool and have coverage dispatched directly over. Ordering sealed system components for return visit, returning tech to determine what is needed after pressurizing system. Requesting 3 count sealed system job.; ordrng 1 WPW10342567 (condenser) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor) and 1 look and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Washington, DC 20002
Samuel R.
Job Details:
11/23/2022
cx complaint unit is not working.inspected unit and found unit to not start a cycle.ran a service test and unit would perform on a service test.unit will need a new control W11087226 15 tribles; ordrng 1 W11087226 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mount Airy, MD 21771
Brian R.
Job Details:
11/23/2022
cx complaint is unit wont start and keeps beeping and flashing a light. unit flashes the F8E4 code. cant start of run unit. cx not home just someone to let me in to ask bout soap and unit running. pulled lower cover to find tray full so unit wouldnt run. cleared water and dried and started a cycle. did find a small drip from water line at valve. put a half turn on line. drip went away. unit has a bunch of soap in it as well. ran unit and bubbles came out. opened door and subs went all over. cx tried to say nothing was in unit but soap doesnt lie. dried unit again and advised she needs to clean and clear unit and do a empty wash to wash unit out and see how unit does again. units getting to much pressure in it. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mount Airy, MD 21771
Brian R.
Job Details:
11/23/2022
cx complaint is unit wont start and keeps beeping and flashing a light. unit flashes the F8E4 code. cant start of run unit. cx not home just someone to let me in to ask bout soap and unit running. pulled lower cover to find tray full so unit wouldnt run. cleared water and dried and started a cycle. did find a small drip from water line at valve. put a half turn on line. drip went away. unit has a bunch of soap in it as well. ran unit and bubbles came out. opened door and subs went all over. cx tried to say nothing was in unit but soap doesnt lie. dried unit again and advised she needs to clean and clear unit and do a empty wash to wash unit out and see how unit does again. units getting to much pressure in it. job complete.
We serviced a
WHIRLPOOL RANGE
Model WWFG505M0BS
Near Newport News, VA 23608
Carl A.
Job Details:
11/23/2022
"cx complaint of center and rear left burner not working,checked unit to find no spark at burner head,went to back of unit to find wiires not fully seat on dsi board reseated all connecrctors tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Herndon, VA 20170
Richard B.
Job Details:
11/23/2022
"no address 111 , Checked stairwell 2111 apt 201 , No answer at door,. RB; ordrng 1 looklook (look look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/23/2022
"cx complaint is water leaking from under fridge causing damage to the floors. cx had pictures of a large puddle of water on the floor at the front left of unit. floors are warped where puddle was. floors are also peeling apart in front of unit. i took pictures of floor and pictures of the cx pictures. found no ice build up in either sections, drain lines are not clogged. i tested water dispensor. ran several cups and nothing leaked. tested IM, it filled with no issues and no leaks. very little room to pull unit out. door handles and pantry door fronts had to be removed so i could pull unit out enough to look behind it. no signs of leaks. i called techline to document. they had me run test 38. also added water to drain pan. no leak. advied we checked everything. gave cx SR#."
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120EBS08
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/23/2022
Per previous diag I was able to access and replace the control board. i then tested the unit and it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/23/2022
"on arrival housing sent was wrong and unit had stopped working found f5e4f5e1 and was unable to activae lid lock from diagnostics, orderin lid lock and faucet switch , will use control on return; ordrng 1 W11174419 (switch) and 1 W10810403 (lid lock assy)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Poolesville, MD 20837
Julian H.
Job Details:
11/23/2022
"CX complaint about unit not washing well & not going to final spin put unit on test mode got errors f0e5 overload f7e6 motor not reaching speed then select an auto test unit not agitating well looked under & found obsolete shifter dissengaged from clutch replaced shifter from VS tested & working properly; ordrng 1 W10913953 (actuator) and 1 LOOK (LOOK), used 1 w10913953 (actuator) from stock"
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS2
Near Norfolk, VA 23517
Anthony D.
Job Details:
11/23/2022
cx complaint of lf burner not igniting checked unbit to find lf ignitor not working also noticed srcews holding biurner head to oriface holder ar rusty looked up parts in tribles spark module and oriface holder are in stock but igniters are no longer available advised cx of parts not being available and that unit would not be able to be repaired cx agrees and paid $120 service call fee
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS2
Near Norfolk, VA 23517
Anthony D.
Job Details:
11/23/2022
cx complaint of lf burner not igniting checked unbit to find lf ignitor not working also noticed srcews holding biurner head to oriface holder ar rusty looked up parts in tribles spark module and oriface holder are in stock but igniters are no longer available advised cx of parts not being available and that unit would not be able to be repaired cx agrees and paid $120 service call fee
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Lochearn, MD 21207
Keith H.
Job Details:
11/23/2022
replaced valve unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit not defrosting. Found evap frozen over, bimetal circuit reading open. Ordering bimetal, will use thermistor on return.; ordrng 1 W11581973 (bimetal harness)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Annapolis, MD 21409
Alexander D.
Job Details:
11/23/2022
"cx provided pop showing unit delivered 8/23/22. cx called in complaint on 9/21. called office and spoke with VL and was advised we can get repaired covered. cx complaint oven door glass shattered. cx called in complaint within 30day cosmetic warranty. replaced door asm and tested. unit is now working properly. door asm didnt come with a nameplate, showed cx and they said they like it better without it and they have a warming drawer under unit that has one anyway."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Clayton, DE 19938
Frederick R.
Job Details:
11/23/2022
CX complaint is no water/no ice. Inspected/tested and found the resevoir was frozen solid and wouildnt allow water to IM or dispenser. Defrosted resevoir for temp use. Ordering damper and new resevoir. Also unit had prior work done to it so unit needs foam block in back to keep warm air from getting in. All parts in stock. Rescheduled for Friday 12/2/22; ordrng 1 W11087463 (damper) and 1 W10801011 (reservoir) and 2 212643 (sealer-gum)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Brookeville, MD 20833
Ricardo S.
Job Details:
11/23/2022
"Replaced parts, THE CLIENT IS NOT HAPPY WITH THE REPAIR, THE LINER IS REALLY BAD"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dagsboro, DE 19939
Michael E.
Job Details:
11/23/2022
Replaced inlet valve and drain reed valve as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Annapolis, MD 21403
Andrew H.
Job Details:
11/23/2022
"Cx complaint is the unit is not cooling. I found the unit unplugged. Removed all rc selfs and air tower. I found the tabs at the top of the Evap cover and rc evap housing were broken off. I removed Evap cover and found the Evap housing dowl that secures the Evap cover on to the housing is broken off from the oil that leaked from the Evap.. to replace the housing the Evap will have to b replaced again. I was able to replace the door closer and led light in the freezer. When I put the unit back together I noticed the freezer and pantry door switches not responding in test 18but after a couple of mins the door switches began to respond . Unit Will now need . Control, switches, compressor, Rc Evap, drain pan, Rc Evap housing, Rc Evap cover and all parts ordered last visit. 3 count job. Ordering parts; ordrng 1 W10842950 (Housing) and 1 W11188493 (Evap cover) and 1 W11492867 (Evaporator) and 2 W11396033 (Rc door switch)s and 1 WPW10675033 (Control board) and 3 W11384469 (FC door switch)s and 1 W11506635 (Coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Silver Spring, MD 20902
Israel R.
Job Details:
11/23/2022
Customer complaint unit is not making ice. I tested the unit and the unit was twsted i ran test and did not spun. I tride to replace the ice maker with a new one. Tested the ice maker and the new ice maker started twisting and it broke the tray. Reordering ice maker.; ordrng 1 W11557001 (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Millsboro, DE 19966
Michael E.
Job Details:
11/23/2022
Replaced the broil burner as per previous diagnosis. Tested unit and it is not coming back to orfice now but gas flow is too low and will only hold a flame for a few seconds. Ordering regulator and broil orfice. Scheduled return visit for 11/30 any time; ordrng 1 W11449506 (regulator) and 1 W10758273 (orifice)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Bowie, MD 20716
David J.
Job Details:
11/23/2022
CX cancel appointment at door hast to take care of something for the holiday and will reschedule on whirlpools website ; O-emld tckt
We serviced a
WHIRLPOOL COOKTOP
Model WFG525S0JS2
Near Bowie, MD 20721
David J.
Job Details:
11/23/2022
Cx stated the unit is working as intended. Called to give them a heads up and they stated they wanted to cancel the appt. I attached photo in quick pics. She will call to reschedule if problem re occurs
We serviced a
WHIRLPOOL COOKTOP
Model WFG525S0JS2
Near Bowie, MD 20721
David J.
Job Details:
11/23/2022
Cx stated the unit is working as intended. Called to give them a heads up and they stated they wanted to cancel the appt. I attached photo in quick pics. She will call to reschedule if problem re occurs
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Suffolk, VA 23434
Zachery R.
Job Details:
11/23/2022
"replaced tub, tested, no signs of leaks. unit working as designed. provided m/s sticker to cx in ty card advised sticker is very important and to keep in safe place."
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Woodbine, MD 21797
Brian R.
Job Details:
11/23/2022
came out and replaced parts. stator bolts not ordered so had to bust off old Rotor from old drum. put Rotor on and her grinding and sandy sound. took cover off to see 3 magnets cracked and broke. will reorder part and office will try to rush them back on if they can. went over everything with cx.; ordrng 1 WPW10544980 (Rotor Re Order)
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Laurel, MD 20708
Emmanuel R.
Job Details:
11/23/2022
"Cs unit is not drying clothes. Confirmed complaint. Found no error codes, unit is tumbling ,heating and blowing air, moister sensor is working. Upon inspection i foiud the exhuast vent to be restricted, cleared out restricting and restored performance. Advised customer to has a vent cleaning ocmpany to service her exhuast vent. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Harpers Ferry, WV 25425
Ricky E.
Job Details:
11/23/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Highland Springs, VA 23075
Jonathon C.
Job Details:
11/23/2022
"cx complaint, smell of gear oil replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM0A
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/23/2022
CALLED TECH LINE AND EXPLAINED WHEN I OPEN THE UNIT IT SMELLED SO BAD AND MADE ME SICK AND UNIT IS JUST TO DISGUSTING AND NASTY
We serviced a
KITCHENAID RANGE
Model KSGB900ESS0
Near Ocean View, DE 19970
Michael E.
Job Details:
11/23/2022
"CX complaint: no UI response and not lit up. Tested and verified complaint. I had 120vac into control. i found a plug into UI was half way out. I plugged it back in and at first no change...until i unplugged unit for a min, then UI came back on and now unit is working properly. Job is complete. CX paid 120.00 for service on CC"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS20
Near Fort Washington, MD 20744
Robert A.
Job Details:
11/23/2022
I installed the blower fan motor and found the convection fan blade nut was loose. I tightened the convection fan nut and tested the unit for the cx. The unit is now working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRT148FZDM04
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/23/2022
"cx complaint unit not cooling upobn arrival unit was unpluged plugged unit in compressor came on then shut off checked windings at 5.5, 5.4, 10.7 switched out start device from VS compressor still coming on and shutting of 3 to 4 seconds later tested amp draw on compressor at 8 .7 amps indicating bad compressor ordering compressor drier and coupler and 2 count sealed system tech for repair; ordrng 1 W11370574 (compressor) and 1 wpw10143759 (drier) and 1 w11506635 (coupler)"
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Warrenton, VA 20186
Tanner B.
Job Details:
11/23/2022
"CX getting new oven , needs lp conversion. but no model or serial .."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LM0
Near Bethesda, MD 20815
Roberto I.
Job Details:
11/23/2022
"Cx complaint dw not draining, F9E1 on display.Ran diag. confirmed error. Tested drain, the pump vibrated but didn't run. replaced drain pump using pre id. Cleared error and ran a test cycle. The unit worked and drained as designed"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LM0
Near Bethesda, MD 20815
Roberto I.
Job Details:
11/23/2022
"Cx complaint dw not draining, F9E1 on display.Ran diag. confirmed error. Tested drain, the pump vibrated but didn't run. replaced drain pump using pre id. Cleared error and ran a test cycle. The unit worked and drained as designed"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Potomac, MD 20854
Roberto I.
Job Details:
11/23/2022
"Cx complaint no start. M/s tag missing from unit, cx had letter from whirlpool confirming m/s on file, called office was told me ok. Confirmed complaint, drum light ok but cycle didn't start. Power supply ok. Removed back cover, found open thermal fuse. Replaced part using pre id, unit tested ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Round Hill, VA 20141
Ricky E.
Job Details:
11/23/2022
customer stated that the unit wasnt making ice.. the fzr section shows between 0 and -10. the ice bin is half full and the unit has recently made ice.. the unit is making ice slowly.. unit needs the icemaker; ordrng 1 WPW10300022 (icemaker)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gaithersburg, MD 20882
Ricardo S.
Job Details:
11/23/2022
"Cx complains about an error code on normal cycle F0E7 load detected on clean cycle, i ran diagnostic test mode, water leve, gearcase and clutch cks ok.. the computer board not working properly, when the client tried to run norma cycle the code appear in the first 3 minutes.. replaced control baord, unit tested and washer works ok"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near North Bethesda, MD 20852
Israel R.
Job Details:
11/23/2022
Customer complaint unit is leakking from the bottom. I found the unit is leaking from the vavle and has rusted the hose. Custoemr is going to get a new hose for use to install. Ordering new water vavle.; ordrng 1 WPW10327249 (water intake valve) and 1 Look (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Toano, VA 23168
Lucas R.
Job Details:
11/23/2022
"replace door, verified seal - advised CX too much product in freezer will cause unit not to cool or seal properly, - unit working as designed"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waldorf, MD 20602
Robert A.
Job Details:
11/23/2022
Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit is heating and tumbles. However the unit has poor airflow using the dryer airflow test that was sent to them. I checked the duct exit in the back yard and there is no air coming out. The unit is working as designed. The home's duct line needs to be cleared.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/23/2022
came out to resolve the issue with the dishwasher. disassembled the unit as needed. repalced all parts and then put it back together. tested operation. unit is running as designed. left it on a rinse cycle to help rinse off old soap residue. unit is good to go.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Powhatan, VA 23139
Jerod R.
Job Details:
11/23/2022
"teted unit found unit number going away and coming back, unit has failed diode and mag, ordered new trans and cap as well; ordrng 1 W11044727 (cntrl-elec) and 1 W10754523 (transformr) and 1 W10343300 (capacitor) and 1 W10886077 (diode)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW09
Near Selbyville, DE 19975
Michael E.
Job Details:
11/23/2022
"CX complaint: RC gasket coming off and lights not coming on in RC. Tested and verified complaint. I found the door switch is not working and the gasket is coming off. I reset, then heated and reshaped gasket but am having a hard time getting gasket to stay in position. Ordering RC door switch and RC door gasket. Cannot reschedule due to SO part; ordrng 1 W10838574 (gasket-dor) and 1 W11384469 (door switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Silver Spring, MD 20910
Dustin F.
Job Details:
11/23/2022
"CX complaint: Drawers cracked and scratched after removing plastic protective tapeInspected unit, confirmed and ordering 2 new drawers and fronts pieces.; ordrng 2 W11094883 (Crisper Drawer front)s and 2 W10919809 (Crisper Drawer)s"
We serviced a
MAYTAG WASHER
Model MVWB835DC5
Near Winchester, VA 22602
Ezra M.
Job Details:
11/23/2022
"installed new gearcase, reinstalled washplate, calibrated unit, working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA01
Near Vienna, VA 22181
Carl R.
Job Details:
11/23/2022
"Cx complaint is, leds are not working (all leds in the FR and 1 on the RF). Service Pointer w11606409 s code 84638. Covers 12 LED's. Inspected unit and found that 2 LED'S are not properly working. Ordering 12 LED'sW11632139,eachkit; ordrng 12 W11632139 (LED)s"
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW08
Near Pomfret, MD 20675
Robert A.
Job Details:
11/23/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW08
Near Pomfret, MD 20675
Robert A.
Job Details:
11/23/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hyattsville, MD 20782
Samuel R.
Job Details:
11/23/2022
cx advised unit is working and had another company come out
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/23/2022
"unit not cooling w/ compressor running .. needs compressor .. fc fan working , slight frost at the incoming evap lines but nothing else; ordrng 1 W11370574 (compressor) and 2 w11504419 (fitting)s and 2 w11504420 (fiiting)s and 1 w11490399 (drier) and 2 w11506623 (fitting)s and 2 w11401409 (fiiting)s and 1 2ct (2ct) and 1 w10913906 (coupler) and 1 look (look)"