We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Round Hill, VA 20141
Ken M.
Job Details:
08/22/2023
"Customer complaint is that the unit is running noisy and the left side door is not closing properly. Found that the mullion is passing under the door catch. Ordering mullion. Noise is from the damper knocking when in motion, should be silent. Ordering damper.; ordrng 1 WPW10594329 (damper) and 1 W11177238 (rail-mulln)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Washington, DC 20016
Sherwood
Job Details:
08/22/2023
cx complaint freezing food. arrived today installed control board. all component came back on after repair. also both compartment are at there lowest temp. advised cx to monitor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
08/22/2023
"Cx complaint, error code F6-E1 communication failure between UI-panel and control circuit. Tested all circuits, verified 120 vac at the control, stand-by 5vdc tested open circuit. Ordering console and control to complete the repair, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11660284 (console) and 1 W11672039 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Mechanicsville, MD 20659
Shane B.
Job Details:
08/22/2023
"cx complaint is the same as previous visits, lights dont work, dispensors dont work, cooling stops. when i arrived lights and displays were working. unit is set to recomended temps. prob shows 40/3. evap fans run, thermistors show as a pass, water dispsensor works. ice bin is empty. IM E5 error saved. IM completed harvest cycle. called techline, they advised its a DC componant issue. said it could be FC evap fan or power supply board. installed preIDed part. ordering IM and control. schedule when available.; ordrng 1 W11658802 (ice maker) and 1 WPW10624574 (cntrl-elec)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23434
Austin D.
Job Details:
08/22/2023
replaced the control panel. tested operation
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
08/22/2023
"Cx complaint, error code F7-E4 clutch not engaging, found stator bolt, off of the shaft, gear case oil leaked out. Installed slider from van stock to allow the unit to operate, ordering parts for the return visit. Advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W10734521 (slider JT VS) and 1 W11449841 (GEAR CASE) and 1 W10752187 (screw) and 1 W10734521 (slider), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Red Lion, PA 17356
Bernard M.
Job Details:
08/22/2023
"Cx complaint unit makes noise during spin. Entered diag and found no error codes. Ran test and during spin cycle, unit made loud rubbing spund from inside basket. Removed agitator and found the washplater sctrew loose. Tightened screw, ran another test and unit completed test without noises or any other issues. Unit checsk good"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Baltimore, MD 21205
Shane M.
Job Details:
08/22/2023
cx complaint the unit making loud noises during cycle. found frame bent around blower wheel. fixed this issue. no sound issues. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
08/22/2023
Customer complaint is moisture on the side of the doors. Found gap in the gasket. Reformed gasket and all check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Steelton, PA 17113
Andrew S.
Job Details:
08/22/2023
Per previous diag I was able to access and replace the outer tub and the lower harness. i then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Gloucester Point, VA 23072
Justin W.
Job Details:
08/22/2023
replaced parts ordered tested unit working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
08/22/2023
Customers complaint is loud pop followed bu the unit not working. Found burn mark on the capacitor. NTO parts.; ordrng 1 WPW10693025 (mag) and 1 W11256462 (diode) and 1 W10850446 (cap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Fairfax Station, VA 22039
Demonte S.
Job Details:
08/22/2023
Inspected the unit. Found that the cx is saying that the L.e.d. Lights are not working. I then checked the Freezer L.e.d. Light. I'm getting 13.2 Dc Volts to the L.e.d. Light. I put a jumper into the L.e.d. Light. All Lights are illuminating. Unit will need the Freezer L.e.d. Light. ( Technical Service Pointer ) ; ordrng 1 W11601310 (White triple point with splice ( MODULE))
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Knotts Island, NC 27950
Branden R.
Job Details:
08/22/2023
"cx complaint wet clothes at the end of the cycle - top load washer - most water drained checked unit and found unit has bad cap not allowing unit to sense or start spinning , replaced with pre id and tested unit is now running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
08/22/2023
Customers complaint is unit still sometimes does not dispense water. Then a couple days later it works again. Right now the unit is working. Techline is not open yet. I will call when they open.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Frederick, MD 21702
Ricardo S.
Job Details:
08/22/2023
"NEW HOME >....Cx complains about a white marks on door panel, isnpected unit, the panel is defective. has some discoloratiom. replaced door panel.. unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Alexandria, VA 22309
Lloyd B.
Job Details:
08/22/2023
Cx complained of a no cool. Inspected the unit and found that the temp in the fc is 14 degrees and 48 degrees in the rc with the fans running and compressor on. Unirt needs new compressor and drier. Sealed system tech required. 2 job count; ordrng 1 WPW10143759 (drier) and 1 W10507884 (compressor)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Myrtle Beach, SC 29577
Jason T.
Job Details:
08/22/2023
"Cx complaint, doors are slightly bowed at the right side, also the lower right side of the cabinet frame is dented, pics on SD. Cabinet needs to be replaced in order to resolve the issue, not a replaceable part, called Tech Line and spoke with Leon to document findings. Non-repairable unit Also called Trade Care and spoke with Brea To document findings. Cx will be contacted in reference to the unit, cx agreed."
We serviced a
WHIRLPOOL DRYER
Model MED8200FW1
Near Williamsburg, VA 23188
Orbie
Job Details:
08/22/2023
"replaced hinge, tested unit working as designed. collected remaining $110 labor w/ check."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Hagerstown, MD 21742
Ricky E.
Job Details:
08/22/2023
"customer stated that the unit is still having the same issues.. verified and fnd the floor is rotten, and the whole floor moves. under the floor has been washed out because the home is 150-170 years old... the customer is going to move the unit to a different part of the basement..."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Myrtle Beach, SC 29572
Jason T.
Job Details:
08/22/2023
"Cx complaint, gas smell from the unit, used a gas leak detector on all gas lines and the unit, no gas leaks detected. Verified all unit functions for proper operation...working as desinged."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near West Point, VA 23181
Orbie
Job Details:
08/22/2023
checked tub and verified was good. replaced tub and tested unit. working as designed.
We serviced a
JENNAIR OVEN
Model JDS9860AAP
Near Washington, DC 20007
Sherwood
Job Details:
08/22/2023
cx complaint knob broke. arrived and found that the ignitor is not making good contact with burner and spark is bouncing all over the place also when turning valve its not releasing the gas but all other burner are working. used a match and burner still wouldnt light called TL just to confirm; ordrng 1 74004053 (ignitor) and 1 WP74006119 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
08/22/2023
"Cx complaint, unit is tripping the breaker, tested all circuits, compressor winding tested at 11.1 ohm, heater circuit tested at 80 ohms. Ran factory diagnostic test to verify unit functions...working as designed."
We serviced a
JENNAIR OVEN
Model JJW3830WS02
Near Gainesville, VA 20155
Daniel J.
Job Details:
08/22/2023
npise from upper cooling fan again replaced preheated to 350 f no errors occured unable to reinstall bottom grille hitting door no back support or on sides when reinstalling had to move from left to right to try to reinstall agaisnt back wall informed customer on the issuse believes was not like that before service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newport News, VA 23608
Orbie
Job Details:
08/22/2023
added adhesive to cabinet. advised cx to monitor unit and to call back if she has issue appear again.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Conway, SC 29526
Jason T.
Job Details:
08/22/2023
"Cx complaint, loud noises during trhe cycles, found worn idler-pulley and rollers, belt starting to seperate. Installed parts from van stock to complete the repair, verified all unit functions for proper operation...working as designed.; ordrng 1 W11162091 (belt JT VS) and 1 W10837240 (idler pulley JT VS) and 2 WPW10314173 (support JT VS)s, used 1 W11162091 (BELT), 1 W10837240 (IDLER-PULLEY), and 2 WPW10314173 (ROLLER) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Frederick, MD 21702
Ricardo S.
Job Details:
08/22/2023
"Cx complains that the unit shakes too much, inspected unit, the washer is uneven.. suspensiuon and drum cks ok, so i level the unit and now it doesn't vibrate as much.. unit cks ok"
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Hampstead, MD 21074
Brian R.
Job Details:
08/22/2023
cx complaint is with water not always coming in on some of the cycles. she said its a hit or miss. not every day. only code in unit F8E over flow. tested and checked what we can as unit is stacked. went over unit her and shes very upset and thinks not all parts were replaced before as behind soap drawer will reorder parts as well as order parts needed. 2 units in home and extra time is needed as well as help so office will schedule.; ordrng 1 W10599356 (Water Inlet Valve) and 1 W10575334 (Dispenser Drawer Kit) and 1 WPW10365885 (Detergent Dispenser) and 1 WPW10448876 (Pressure Switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Midlothian, VA 23114
Joseph D.
Job Details:
08/22/2023
"Replaced filter and washarms, unit working properly."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW09
Near Westminster, MD 21157
Brian R.
Job Details:
08/22/2023
cx complaint is unit is leaking air it seems and water is forming and dripping on the top inside unit. took temp readings of 4 in unit. checked over unit and found a bad gasket. replaced and heated to form and fit. advised him to keep door closed at least the next 30 min to firm up and hold its shapt. job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Ellicott City, MD 21043
Dustin F.
Job Details:
08/22/2023
"cx complaint: F8E4 codeInspected unit, confirmed CX complaint. Found Float switch partially disconnected. Resecured float switch and made sure drain pan was clean. ran test cycle. unit passed and is working as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23231
Chris B.
Job Details:
08/22/2023
"cx comp unit will not soak and unit will not balance insp unit conf cx ccomp found unit not leveled leveled unit tested unit found f7e3 stored replaced cam and shifter from vs tested unit wroking as desighned; ordrng 1 w10721967 (pulley) and 1 w10913953 (shifter), used 1 w10721967 (pulley), and 1 w10913953 (shifter) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Ellicott City, MD 21042
Dustin F.
Job Details:
08/22/2023
"CX complaint: insulation fell off.Inspected unit, confirmed cx complaint. Kick plate insulation was hanging out. adjusted kick plate and resecured insulation. unit working as intended."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charles City, VA 23030
Chris B.
Job Details:
08/22/2023
cx comp unit will not cycle insp unit foun d no errors stored ran unit threw test mode found stand pipe over flowing drain hose way down in stand pipe adjsuted drain hose stand pipe still over flows cx satted she primarily uses quick wash advised cx to use at least the normal cycle and bulky items cx sated shes doesnt want to use as much water and wants to soak advised cx you can no longer soak clothes and qiuk wash should only be used for 1 single outfit cx satted unit will not spin clothes out on qiuk wash cycel ran unit threw qiuk wash cycel found unit spins out at end of cycle no problem unit is working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mechanicsville, MD 20659
Shane B.
Job Details:
08/22/2023
cx complaint is poor cooling in the RC section and no ice productions. when i arrived unit was mostly empty and evap cover was covered in ice/frost. unit is set to recomended but RC is 60 degrees. i melted all ice and found brown wire on heater came apart. put it back together. heater is working. melted all ice. orderign heater. schedule when available.; ordrng 1 W11650660 (heater)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Hume, VA 22639
Daniel J.
Job Details:
08/22/2023
found unit cooling when trying to enter diag to test found light switch not responding called tech line inforomed them light switch not working and at some point unit was cooling no leds but when cleaning out unit lights came back in informed to start with when resetting unit went into defrost ordering switch showing sp order paid by check in full for labor sc and parts; ordrng 1 W10755325 (switch)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ1
Near Fallston, MD 21047
Neil H.
Job Details:
08/22/2023
REPLACED THE LF ELEMENT AND SWITCH UNIT TESTED GOOD WASN'T PROPERLY CYCLING OFF ALL THE TIME.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Front Royal, VA 22630
Daniel J.
Job Details:
08/22/2023
per notes installed lower wash arm and tub seal ran diag checked outter frame of inner door no water building up on frame no water on tub seal outter edge
We serviced a
WHIRLPOOL DRYER
Model MED7230HC2
Near Fredericksburg, VA 22407
Robert W.
Job Details:
08/22/2023
Replaced rollers and idler unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Laurel, MD 20707
Israel R.
Job Details:
08/22/2023
Customer complaint unit is dripping from water dispenser. I tested and the unit is dripping and has stain the door. I installed the check valve and the dispenser is dripping less but still dripping. Ordering water line. Call customer when part is available.; ordrng 1 W11163765 (fitting)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Sterling, VA 20164
Simon
Job Details:
08/22/2023
CX complaints microwave heating sporadically will heat up and cool down again .inspected unit close microwave door properly and unit start .suggested CX they have to close the door before hit start botton and they tried so many times and unit works as designed no error code found.SZ
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Middletown, MD 21769
Ricky E.
Job Details:
08/22/2023
"installed parts, unit cks ok"
We serviced a
MAYTAG RANGE
Model MGR6751BDB
Near Millersville, MD 21108
Emmanuel R.
Job Details:
08/22/2023
Replaced ignitor and tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Charlottesville, VA 22902
Kyle A.
Job Details:
08/22/2023
Cx complaint of unit dispenser not always opening. Did confirm and replaced dispenser and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Quicksburg, VA 22847
Danny R.
Job Details:
08/22/2023
there is 5 loght off in fresh side and freezer leds are out will need 5 lights; ordrng 1 W11239944 (light set) and 2 W10695459 (led light)s and 1 W10695459 (led freezer light)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Woodbridge, VA 22193
Demonte S.
Job Details:
08/22/2023
Inspected the unit. Found that the cx is saying that the Dishwasher is giving an error code. Ran Service Diagnostics on the unit. Error codes are F8E4 = Float Switch reading Open. Checked the Float Switch. Found water in the Float Switch Trey. Removed all Water. F7E1 = Single Speed Motor Failure. Checked all connections to the Sump motor. All connections are fully connected. Ran Service Test Sump Motor is lock up. Motor will not wash. Unit will need the Sump Motor = W11416362. Cx paid for the Service Call Only. If the cx calls back order the Sump Motor. Don't go without parts.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Centreville, VA 20120
Richard B.
Job Details:
08/22/2023
"CX complant. Oven temps off. Inspected unit and found no error codes. Did a 350 preheat , Oven took 15 min and rreached 363. Calibrated unit 10 low , Rechecked and oven is 3 degrees high now. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Akron, PA 17501
Justin L.
Job Details:
08/22/2023
Was able to access unit and replace parts. Calibrated and tested unit now checks good no further work needed
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Gainesville, VA 20155
Daniel J.
Job Details:
08/22/2023
icemaker not making ice customer ran cleaning cycle replaced filter powered on unitn found large ice ball on evap unit pumping water over grid ice starting to form checked thermistors throough test mode amp draw at 3.30 amps two sheets formed csalled tech line informed to connect drain to wall and icemaker to wall see unit acts any different unit frost pattern normal same as before passed diag cycle before calling and while on phone with tech line found bin thermistor laying on cutting grid damage to coating on thermistor wires exposed sugguest replacing ; ordrng 1 WPW10511923 (thermistor bin)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Portsmouth, VA 23701
Zachery R.
Job Details:
08/22/2023
"cx complaint no operation, checked unit, verified issue. checked power supply. acu measuring 120vac, acu is defective, ordering acu to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11087226 (acu)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashland, VA 23005
Thomas B.
Job Details:
08/22/2023
Cx complaint unit is not working properly inspected unit found unit is working as Designed cx states it doesn't put enough water in and initially he is correct unit puts in barely anything at the beginning to get clothes damp then it agitating. then fills a second time to the minimum water level which is roughly 10 mins in then agitating. then fills again a 3rd time after 10 more mins to the proper water level showed cx this through each step showing cx water level after Each filling step. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Portsmouth, VA 23701
Zachery R.
Job Details:
08/22/2023
"cx complaint unit not cooling, checked unit, fc at 7 degrees, rc at 40 degrees,come to find ball of ice on evap, spoke with AR was advised to order sealed system components, steamed ball of ice clear, replaced start device and fan motor. advised cx they will be contacted for return visit.; ordrng 1 W11092625 (compressor) and 1 W10843121 (filter dryer) and 1 W10836706 (evap)"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Lancaster, PA 17603
Cody H.
Job Details:
08/22/2023
"Was able to access unit and replace parts per previous visit. Unit has same issue, found bake igniter not functioning but is recieving voltage. Unit will need bake igniter for repair. Office to reach out to cx to schedule when all parts approved.; ordrng 1 WPW10324262 (bake igniter)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Aspers, PA 17304
Sal R.
Job Details:
08/22/2023
"I was able to access and replaced the encoder board. I found that the LED's lite for a sec and then they went out. I found that the control has the propper 120V's to opperate. IO found that the communicaions harness does not have continuity . I am ordering 1 harness (W11662667). I am also orderign 1 drain pump (W11399437) due to intermitant running. Once the parts are avalible, please have somoen eform the offfice cll to set a return date.; ordrng 1 W11662667 (comm harness) and 1 W11399437 (drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Randallstown, MD 21133
Marc M.
Job Details:
08/22/2023
cx complaint unit not securing thrid level rack. inspected and found cracked wing nuts on all four of the fasteners outside of the tub to the third level rail supports. unit will need parts.; ordrng 4 W11545286 (nut)s
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Charlottesville, VA 22903
Kyle A.
Job Details:
08/22/2023
Cx complaint of unit not draining. Did confirm. Found checo valve stuck. Adjusted valve and unit is now as designed.
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Winchester, VA 22602
Ezra M.
Job Details:
08/22/2023
"installed infinite switches, tested, working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Gaithersburg, MD 20878
Roberto I.
Job Details:
08/22/2023
"Cx complaint rattling noise from the Rc.Ran test 3, confirmed noisy diffurer. Cx had temperature issue in the Rc, but since she set the temp to the racommended (37F), the issue has gone. Replaced the diffuser using pre id part. Unit tested ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM10
Near Bowie, MD 20715
Davonte
Job Details:
08/22/2023
"cx complained unit IM was leaking water. cx showed video of water leaking from bottom of IM. after inspecting unit confirmed that front cover to IM wasnt seated all the way. after reseating IM cover, ran service tested. IM didnt not leak water. property manager will be calling the office to make payment"
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Fredericksburg, VA 22405
Robert W.
Job Details:
08/22/2023
CX Complaint is the unit isnt draing properly. Unit is stacked and in a closet will need 2nd tech to complete repair. Will use drain pump on return.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Phoenix, MD 21131
Brian R.
Job Details:
08/22/2023
cx complaint is no ice now. checked unit and found mold not in home spot mold stopped when starting to harvest as mold was full. replaced ice maker and advised cx he should start to see ice in the next few hours. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Yorkana, PA 17406
Fred G.
Job Details:
08/22/2023
"cd complaint unit stopped cooling. inspected unit and found room temps. gauges showed 25 in vacuum and 5 psi on the high side. I charged system with 140psi of nitrogen and found discharge line leaking as compressor. was able to seal line but found new bottle of R600A was malfuctioning, not threading on scale. unit only has 20g of R00a inside system. unit only needs charged. called office scheduled cx for 8/30/23 SS tech only. 1 call count; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Camp Hill, PA 17011
Andrew S.
Job Details:
08/22/2023
Cx complaint is that the RF burner is not igniting. Upon arrival I found that the igniter wire was kinked. I was able to route the harness so the wire wasn't kinked. I found that the harness is damaged and wil need replaced. I was able to set the return visit for Thursday 8/24 anytime.; ordrng 2 W10669525 (Igniter)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near York, PA 17404
Fred G.
Job Details:
08/22/2023
"cx complaint unit stopped cooling with in 48 hrs. inspected unit and found room temps in both RC, FC. hooked guages up and found a 25 in vacuum and 5 psi on the high side. I found no leaks behind unit at any joints. I found unit to be leaking from the RC evap. unit needs compressor, filter/dryer, RC evap and a 3 call count to correct issue. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11492867 (RC evap) and 1 W10832994 (compressor) and 1 WPW10143759 (filter/dryer) and 3 w11506635 (process stub)s and 1 876765 (tubing kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
08/22/2023
Per previous tech I was able to access and replace the front door panel. I then repowered the unit and found that it is functioning. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Red Lion, PA 17356
Bernard M.
Job Details:
08/22/2023
"Cx complaint the console doesn't respond to touch. Found the normal cycle icon doesn't respond when pressed. All other icons light up. Ordering console, once available contact cx to reschedule; ordrng 1 W11622490 (console)"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Alexandria, VA 22310
Demonte S.
Job Details:
08/22/2023
Installed Dryer Timer. Tested the unit. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near York, PA 17403
Bernard M.
Job Details:
08/22/2023
"Cx complaint unit doesn't complete cycles. Entered diag and found no error codes. Recalibrated and ran test cycle, found during fill no hot water was coming in. The hot water supply valve from house was closed. Opened valve and unit completed test without issues. Instructed cx both hot and cold valves must be open to run and complete cycles. Cx understood, unit runs as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS4
Near Bowie, MD 20721
Davonte
Job Details:
08/22/2023
cx complained unit was freezing food in the food bins in rc.also icemaker wasnt making. confirmed both complaints. quoted cx for repair. cx paid for service call and will be lpooking for new unit
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Riverdale Park, MD 20737
Samuel R.
Job Details:
08/22/2023
cx complaint unit is not working.inspected unit and coudl cofirm cx complaint.tested unit and kept getting error code fce0 reset unit and error code would come back.checked harness and had continuity but error still came back.unit will need a new console W11351738 1 tribles; ordrng 1 W11351738 (console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Brambleton, VA 20148
Richard B.
Job Details:
08/22/2023
"CX complant. Unusual sound , Inspected unit and foud spray arms directing water at door , Found unit needs spray arms due to clogged orriffaces and not rotating . In stock , Further work needed, RB; ordrng 1 Wpw10491331 (spray arm) and 1 WPW10498900 (spray arm)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Rockville, MD 20852
Roberto I.
Job Details:
08/22/2023
"Replaced parts, ran a test cycle and then a normal cycle. The unit worked as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAB11
Near Bowie, MD 20716
Davonte
Job Details:
08/22/2023
"cx complained unit wouldnt defrost, after inspecting unit confirmed cx complaint. quoted cx for repair. paid service call. cx will be getting new unit."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hampton, VA 23666
Justin W.
Job Details:
08/22/2023
"cx complaint noisy operations. checked unit to find error codes f7e4,f5e1,f7e3,f0e7. checked unit to find black powder on shield. found no oil. while in diagnostics mode heard screeching from gearcase. ordering parts needed to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W10752283 (washplate)"
We serviced a
WHIRLPOOL FREEZER
Model GB2FHDXWS06
Near Columbia, MD 21046
Israel R.
Job Details:
08/22/2023
Customer stated that we were here and we could not replace the part last time. I was able to pull unit out and tested. Unit is not draining and has a block of ice on the floor. I replace drain tube. Collected 165 for pars and labor. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Fairfield, PA 17320
Sal R.
Job Details:
08/22/2023
CX complaint was that the unit was leaking out the fri=ont of the unit. I fopund that the evap drain tub was clogged. I was able to steam out the icebuild up in the FC and cleared the clogg. Unit test good.;
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Herndon, VA 20171
Richard B.
Job Details:
08/22/2023
"CX complant. Washer making noise and moves around . Inspected unit and basket is centered , No error code in diaggnostics , Ran a calibration cycle and unit calibrated fine. Ran a drain and spin cycle and unit spun up fine. Instructed CX on how to load machine in loose heaps evenly around tub. Ran a regular wash cycle after loading CX basket with clothes. Unit agitated , washed , Drained and spun up correctly. Ran a addditionan drain and spin cycle for CX to assure unit is good. Advised loads need to be loaded correctly and evenly. RB"
We serviced a
WHIRLPOOL STACKABLE
Model Lte6234dq5
Near Washington, DC 20037
Sherwood
Job Details:
08/22/2023
cx complaint not working after fill. arrived and confirmed issue. inspected and notice lid switch was broke and functioning correctly. gave cx quote. cx will owe labor on return visit.; ordrng 1 WP3355458 (lid switch)
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Washington, DC 20009
Samuel R.
Job Details:
08/22/2023
replaced part and tested unit. unit still wouldnt spin it would just agitate.ran all test on tech sheet and per techline.will need to remove tub and replace gearcase.will need a 2nd tech to remove dryer as per techline and will need to be 2 counted.also fixed leak from hose popping off from inlet valve.spoke with cx and gave cx sr# W11665996; ordrng 1 W11665996 (gear case) and 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Herndon, VA 20170
Simon
Job Details:
08/22/2023
CX complaints DW door falls down .inspected unit and found door hinge broken .orderd right and left door hinges.SZ; ordrng 1 W11573703 (DW left door hinge) and 1 W11573702 (DW right door hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Sterling, VA 20165
Simon
Job Details:
08/22/2023
"CX complaints refrigrator not cooling .inspected unit and replaced the thermistor,control and evap harness.collected data logger .temprature setting as reccomended.SZ"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near York, PA 17404
Fred G.
Job Details:
08/22/2023
cx complaint unit is displaying loc on screen. I found control lock was on. I entered diag and found console would kick me out everytime i would go into diag. I also found some buttons were none responsive to touch. unit needs console to correct issue. once approved and in please reach out to cx and set up a return visit.; ordrng 1 W11319991 (console)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Red Lion, PA 17356
Bernard M.
Job Details:
08/22/2023
Cx complaint unit shakes while spinning. Entered diag and found no error codes. Ran test cycle and unit completed cycle without issues. Ran high speed spin under component activation and showed cx how fast the basket spins. Instructed cx on load size and distribution of clothes around basket that could effect unit's spin. Cx understood and unit runs as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Lancaster, PA 17601
Cody H.
Job Details:
08/22/2023
"cx complains unit is not producing ice. cx states they do not have warranty but agreed to service fee. found unit FC to be 4.5*F. pressed test button on icemaker to test rotation, unit shows no rotation. unit will need icemaker replaced for repair. Quoted cx for repair, to which cx agreed. Was able to replace icemaker with VS part, tested new icemaker, icemaker now has rotation and filled with water. CX paid in full with card, unit now works as designed. No further work needed. CX EMAIL ADJUSTED.; ordrng 1 W11284458 (Icemaker CH VS), used 1 W11284458 (icemaker CH VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Chevy Chase, MD 20815
Brian F.
Job Details:
08/22/2023
"Cx states filter is stuck, not dispensing water, tested and confirmed. Can hear valve activating, found filter not fully installed into filter head, filter not stuck but kind of hard to twist, cx was afraid of breaking filter head. Removed and reinstalled filter, water now dispensing properly, ice maker filled. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS17
Near Potomac, MD 20854
Brian F.
Job Details:
08/22/2023
"Attempted to install new water tubes, found filter housing unable to lock in lower tube, slides right out, W11565275 tube had correct part number on packaging, but did not match the part that was on unit already and did not match pictures. Reordering water tube, ordering filter housing.; ordrng 1 WPW10121140 (housing) and 1 W11565275 (water tube REORDER)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ellicott City, MD 21042
Dustin F.
Job Details:
08/22/2023
"CX complaint: rack wont sit right and wont sit on tracksInspected unit, confirmed CX complaint. found Rack adjusters on top rack split and failed. repalced with pre id adjuster kit. tested unit, unit now working as intended."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Ashland, VA 23005
Thomas B.
Job Details:
08/22/2023
Cx Complaint unit is not working properly inspected unit found float upside down in the drip tray tripping the circuit for the error code flipped it back and clicked it back into place tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Vienna, VA 22180
Christian C.
Job Details:
08/22/2023
"Cx complaint unit does not run. Inspected unit no errors stored. Ran through diag cycle. When unit should agitate or spin it just hums. Found capacitor leaking. Installed capacitor. Tested unit no issues. Calibrated unit.; ordrng 1 W11395618 (capacitor (CC VS)), used 1 W11395618 (capacitor) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Herndon, VA 20171
Richard B.
Job Details:
08/22/2023
"CX complant. Dishwasher smells bad. Inspected unit and found no error codes in diagnostics. Found a high loop installed , Found in test wash , unit washes , drains and heats fine. Good spray pressure. Advised CX do a clean dishwasher cycle .Showed her how to clean unit with vinegar , Once a month for a few monthes , Started a clean cycle for CX with CX provided vinegar . Unit did not stink after test wash . . job completed. RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20ECWH00
Near Ashburn, VA 20147
Simon
Job Details:
08/22/2023
CX complaints FC frosting .checked unit and found ice in left slider b/c of the ice maker bin not fitted properly steamedall ice bulit in the rail ice maker bin .tested freezer door .door seal properly.unit good to go.SZ
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Purcellville, VA 20132
Ken M.
Job Details:
08/22/2023
"Customer complaint is that the unit stops mid cycle, has to cycle power to get the unit to complete. Unit displaying F2E2 on arrival. Console is unresponsive. Cycled power to the unit. Error code came back. Attempted to cancel out of it and the drain pump breifly turned on. Inspection of the fascia and control found no visible issues on either. Per SP, unit needs a new fascia. Inspection of the drive system found gearcase is leaking oil. Recommend replacing the gearcase, slider, and clutch. Washplate is removable.; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Glen Allen, VA 23059
Thomas B.
Job Details:
08/22/2023
Cx complaint unit is not working properly inspected unit found the user interface keeps randomly resetting unit will need new user interface assy. Qouted 959.81 cx paid 120.00 service call by CC; ordrng 1 W11600370 (User interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Leesburg, VA 20175
Ken M.
Job Details:
08/22/2023
"Customer complaint is that the unit dispenses water slowly, water pours out of the filter housing when the filter is ejected. Also found the light in the freezer is out. Determined that the filter housing is the cause of the issue, needs to be replaced. Inspection of the lighting found only 1 LED on the freezer bar is working. Unit needs a new freezer LED.; ordrng 1 W10862461 (housing) and 1 WPW10515057 (light)"
We serviced a
MAYTAG DRYER
Model MGD4500MW0
Near Arlington, VA 22206
Leon
Job Details:
08/22/2023
cx complaint dryer wont start. inspected unit and found replaced timer and knob then tested unit everything is working as it should
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Vienna, VA 22181
Christian C.
Job Details:
08/22/2023
"instal new control board, tested the unit all works normal and heating"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
08/22/2023
Cx complaint is that the unit is not making ice and the unit is freezing stuff in the RC. Upon arrival I found that the ice maker is making ice it is just low/intermittent production. I was able to replace the ice maker. I then tested the RC thermistor and found that it was reading 6.2 Kohms in ice water. I also replaced the thermistor. Unit is now functioning as intended. Job complete
We serviced a
KITCHENAID OVEN
Model KOSE500ESS02
Near Kearneysville, WV 25430
Ricky E.
Job Details:
08/22/2023
customer stted that the unit wasnt powering on. verified issue fnd issue with house power. no 120 from l1 to n.. customer contacting a electritian
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hagerstown, MD 21740
Ricky E.
Job Details:
08/22/2023
not all parts shipped to tech. spoke to jada in parts; ordrng 1 w11506619 (lockring) and 1 w11505003 (suction tube)