We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Baltimore, MD 21207
Dustin F.
Job Details: 08/23/2023
"CX complaint: Frost buildup in FC ceiling and both FC and RC door not sealing right.Inspected unit, confrimed CX complaint Found Cabinet comprimized. then contacted WP TL and spoke to Steve, advised me to contact trade care. Contacted WP tradecare and spoke to Scott and he had the unit submitted for exch"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hagerstown, MD 21742
Ken M.
Job Details: 08/23/2023
Customer complaint is that the unit is not dispensing water or making ice after last visit. Found the supply valve still shut off. Valve opened and unit tested. Unit is working properly.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Woodlawn, MD 21207
Dustin F.
Job Details: 08/23/2023
"CX complaint: unit dead. Inspected unit, confirmed CX complaint. confirmed 120 comming from wall to control and no d/c voltage comming from control. replaced control with pre id ( made sure serial was saved)and put unit into component activation to drain and unlock unit. unit immediatly gave F3E2 code for pressure system fault and tried to drain over and over. removed pressure tube and blew threw it to make sure was clear. ran calibration and test cycle to confirm function. tilted unit back to look at pump and found gearcase oil all over. seal ruptured. everything comprimized. ordering washplate, spanner nut, gearcase, stator, clutch,screw,slider,rotor, and rotor screw. 2 count Gearcase job. setting drain pump for return. needs to be replaced on return visit with gearcase.; ordrng 1 MVW7230HW0 (washplate/agitator) and 1 W11551646 (spanner nut) and 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 6 W11027980 (screw)s and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W10752189 (screw)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Ashburn, VA 20147
Richard B.
Job Details: 08/23/2023
"CX complant. Dishwasher not washing. Prior diag found unit needs sump assembly. Installed sump and tested unit. Working as designed. Job completed, RB"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Halethorpe, MD 21227
Dustin F.
Job Details: 08/23/2023
"Replaced timer, found old timer ceased, shorted and disabled the knob, .unit needs new knob to complete repair.; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Hanover, PA 17331
Sal R.
Job Details: 08/23/2023
"CX COMPLAI T IS THAT THE UNTI STOPS MID CYCLE AND WILL NOT DRAIN. i FOUND 3 ERRORS TO INCLUDE f9e1, fae2, AND f8e4 . i FOUND NO WATER IN THE FLOAT TRAY. I ran a test cycel and found the unit to not drain and power off. When manuely draining the unit , unit drain fine. I am ordering 1 sump & motor (W11416362) and 1 vent fan assm (W11414073). Once the contract is approved, please have somoene form teh office call to set a retun date.; ordrng 1 W11414073 (vent fan assm.) and 1 W11416362 (sump & motor)"
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW0
Near Madison, VA 22727
Eric F.
Job Details: 08/23/2023
"Confirmed cx complaint unit door not opening. Checked unit, water in unit but drain running dry. Cx states she was washing baby clothes when problem occured. Unit has a clog in drain assembley somewhere, must clear blockage and drain unit. Unit is double stack and currently inaccessible. Cx to make unit accessible for monday. Rescheduling monday PM, please put on as last job of day."
We serviced a
WHIRLPOOL STACKABLE
Model CET9000GQ1
Near Virginia Beach, VA 23462
Branden R.
Job Details: 08/23/2023
"cx complaint not operating and showing an f27 error code that states excessive water or soap in the line. checked unit and found error , found unit will need a new drain pump and a pressure switch . unable to check pressure hose for kinks . unit will be pulled out once next apt is made . advised cx i will have to order a 2nd tech if units not pulled out ordering 2nd tech just incase units not pulled out .; ordrng 1 W10730972 (drain pump)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB6
Near Newville, PA 17241
Andrew S.
Job Details: 08/23/2023
Per previous Tech and with the assistance of FG we were able to safefly uninstall the microwave and replace the blower fan. We then reinstall the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model Wtw5010lw0
Near Virginia Beach, VA 23451
Branden R.
Job Details: 08/23/2023
"cx not filling with water. will turn on, clicks several times, and then the 'done' indicator . . . checled unit and found bad cap on unit not allowing it to sense replaced with pre id and tested unit is now running as deisnged."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Middletown, VA 22645
Ezra M.
Job Details: 08/23/2023
"drum not spinning, belt not attached to pulley, motor pulley failed, damaging belt. replaced motor, ordering belt.; ordrng 1 341241 (belt,drive)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Frederick, MD 21701
Justin S.
Job Details: 08/23/2023
"CX complaint says washer cuts off in mid- cycle-- states washer was part of new built home package- Ran diagnosis cycle and noticed unit was not agating or spinning. spun basket by hand and read rpm tach was working fine. Unit was shifting and tested capacitor reading were good. All componets work fine. Replaced control board and ran diagnosis cycle and unit began to spins, fill, drain, and agiate. Unit is working great now"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Aberdeen, MD 21001
Neil H.
Job Details: 08/23/2023
STRIKE IS THE BROKEN PART; ordrng 1 W11457841 (Whirlpool Washer Door Lid Strike)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Hershey, PA 17033
Cody H.
Job Details: 08/23/2023
"CX complains unit is not locking correctly. Found unit to show f7e7 - motor unable to reach target error as well as f5e4-lid not opened between cycles. Ran unit through diagnostic test and unit went through testing with no issues. When checking sensor readings tachometer value was irratic at begining of test but settled down and read correctly for rest of test. lid lock actuated normally and unit gearcase did not appear to be leaking at all. CX ran unit through normal cycle with full load and unit began cycle as per normal and cx stated it usually doesnt start for him. Due to irratic behavior ordering control, motor, actuator, splutch, lid lock for return. Office to schedule with cx when all parts are approved and arrive. CX EMAIL CONFIRMED.; ordrng 1 W11543997 (control) and 1 W11394572 (lid lock) and 1 W11457841 (lid lock strike) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W10913953 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHGXLB01
Near Abingdon, MD 21009
Neil H.
Job Details: 08/23/2023
DRAIN EXT NEEDED THE DRAIN BACKED UP AND LEAKING INTO FC AND THE BRACKET WAS BROKEN ALREADY AND NEED TO REORDER AND THE EXT. SAYS NLA; ordrng 1 WP2180226 (bracket) and 1 2199954 (Extension Tube) and 1 WP2304888 (FITTING)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Hanover, PA 17331
Sal R.
Job Details: 08/23/2023
CX complai t is that the after the repair the unit is still leaking in the same fashion. I was able to enter diag and found a F9E1 error code. I started a diag cycle and found water to gush out from under the door. i drained the unit and removed the outer door. I ran a 2nd auto test and found water to be overwhelming the tub and spilling onto the floor. I called WP Techline and discussed my findings. I was informed to order 1 clear dishwasher door to clearly ID the spray apatterns and see what is causing the leak. I am ordeirng 1 clear door. Office to set a return date; ordrng 1 cleardishwasherdoor (clear dishwasher door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Abingdon, MD 21009
Neil H.
Job Details: 08/23/2023
TESTED UNIT FOUND F9E1 BUT I RAN THE UNIT IN CANCEL MODE TO DRAIN AND DIA CYC;E 4 TIMES PUMP ACTIVATED OVER 12 TIMES DRAINED EVERYTIME WANTED TO SEE IF WHEN PUMP GOT HOT WOULD IT NEED TO COOL DOWN BUT WORKED EVERYTIME NO ISSUE. BUT F9E1 WAS PRESENT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fredericksburg, VA 22408
Robert W.
Job Details: 08/23/2023
Replaced bin and tested and unit is working properly.
We serviced a
JENNAIR COOKTOP
Model CG200B
Near Hyattsville, MD 20783
Shawn D.
Job Details: 08/23/2023
replaced switch then cx said she wants new knobs and grates so gave her part numbers said she will get them her self and if cant will call us back. tested unit burner working. unit is good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Leesburg, VA 20176
Ricky E.
Job Details: 08/23/2023
"customer stated that the fzr lamp was out and the upper lamps were out... verified issue and replace the fzr led and left rear upper led, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Williamsburg, VA 23185
Orbie
Job Details: 08/23/2023
cx complaint error codes popping up. verified complaint. replaced user interface and console from pre ID. turned unit back on to have F6E1 pop up again. unit needs control board to complete repair. also send tech back out with another UI just in case. advised cx we will call him when we receive the part.; ordrng 1 W11506011 (control) and 1 w11460962 (user interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Lewisberry, PA 17339
Fred G.
Job Details: 08/23/2023
"cx complaint friday they found unit was dead and was only making a clicking noise. inspected unit and found today unit seems to work. I first took temps and found -3 degrees FC, 36 degrees RC. both RC and FC fans are working and damper is opening and closed 01=01, 02=01, 03=both fans and damper work, 36=ice fan came on, 39=01, 63=all pantry lights lit up, 65=01, 66=E0 no error codes. I found all leds are working. I found unit is making ice. today unit is working as design. charged cx only for service call $120 in cash. 2 fiftys and 1 twenty."
We serviced a
KITCHENAID OVEN
Model Kebc276kbl0
Near Vienna, VA 22182
Jason A.
Job Details: 08/23/2023
"CX complaint DBL OVEN no display uppr door locked during self clean. Checked L1 & L2 voltages are all present. Thermal fuse on P19 NEUTRAL!!!! See SDpics, Jumper neutral across thermal fuse. OVEN TOO HOT error & wont heat. Checked both sensors 1.2K OHMs. Called techline. Replace control NLA . CX declined further service> JJ"
We serviced a
JENNAIR REFRIGERATOR
Model JSC24C8EAM00
Near Severn, MD 21144
Israel R.
Job Details: 08/23/2023
"Customer complaint unit was cooling and making ice and now is back to warm both section. No frost pattern at all. The three way vavle is not starting and there is dy on the pipes near the dryer and all the way up the back. The unnit is not cooling i cannot hear the three way vavle is not gettign power. Unit needs SS. The condenser fan is vibrating on of the fins is barely on and fapping Ordering dryer, threeway vavle, solenoid, control and fan blade. Call customer when part is available.; ordrng 1 WPW10143759 (dryer) and 1 W10156818 (fan blade) and 1 W11590197 (3 way valve) and 1 WPW10364560 (solenoid) and 1 WPW10235503 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Annandale, VA 22003
Lloyd B.
Job Details: 08/23/2023
"Cx complained the unit made noise during use. Inspected the unit and found with the filter bypass in, there was no noise and great pressure. Installed new filter head and tested and it now operates as designed. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ03
Near Hampton, VA 23661
Justin W.
Job Details: 08/23/2023
cx complaint ice maker not making ice and door handle loose. checked unit to find no error codes on test 56. found test 36 activates fan properly. temps are at 38 rc and 0 fc. water entering ice maker properly. test 57 completed harvest. advised cx to monitor over next 24-48 hours for ice production.; ordrng 1 W11045125 (handle)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Vienna, VA 22180
Jason A.
Job Details: 08/23/2023
CX complaint WASHER leaks. Filled unit to 3/4 tub. Drained to check standpipe not clogged. Schedule same days as WASHER > JJ; ordrng 1 W11244231 (Drain hose) and 1 W10899966 (Tub discharge hose)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Odenton, MD 21113
Israel R.
Job Details: 08/23/2023
Customer complaint unit is not drying correctly. Damp cloth at the end. I tested the unit and the unit is heating. Is reaching 200 degrees. Disconnected the rear hose and tested. Unit is pushing good air. I asked the customer if they have clean the vent. She said no. I adviced her to clean the vent. The unit is working fine is heating and pushing air good. The issue is with the vent or load issue. May be overloading the unit and not letiting good airflow.
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 08/23/2023
"Cx complaint unit is not working properly inspected unit removed and replaced the gearcase, spin basket, and the washplate tested for proper use unit now functions Normally Called cx and collected by CC 400.90 for repair"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near York Haven, PA 17370
Fred G.
Job Details: 08/23/2023
cx complaint unti is leaning forward and drawers pull out. inspected unit and found left side adjuster foot had failed not allowing unit to get lifted. I was able to replace the roller and found unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Chester, VA 23831
John P.
Job Details: 08/23/2023
Cx stated unit only cooled for about a day then nothing check unit compressor not coming on apparent control entered into end of life ordering compressor and condenser; ordrng 1 W11592010 (Compressor) and 1 W11548259 (Condenser) and 1 W11291123 (Evap) and 1 3ctss (3ct ss) and 2 4387444 (Evap repair)s
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Annapolis, MD 21401
Israel R.
Job Details: 08/23/2023
Customer complaint unit is light are not turning on. I found all lights are out kitchen air to cover parts and labor. Completed service pointer per service matters. I replace all lights and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Midlothian, VA 23112
John P.
Job Details: 08/23/2023
CX complaint unit leaking water check the unit and found water leaking from tub where meets drain pump assembly has crack in bottom of tub.; ordrng 1 W10371566 (Tub shp2cx) and 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W11611297 (Belt) and 1 2ct (2ct)
We serviced a
KITCHENAID RANGE
Model KFGC500JSS01
Near Alexandria, VA 22309
Tanner B.
Job Details: 08/23/2023
Replaced grate on cooktop. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Midlothian, VA 23112
John P.
Job Details: 08/23/2023
CX complaint unit making noise verified noise coming from diverter as cycling between positions; ordrng 1 W11460945 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, DC 20003
Samuel R.
Job Details: 08/23/2023
cx complaint unit wont cool.inspected unit and could confirm cx complaint.found both evap and comndensor fan coming on.found starter to try and start but compressor would not kick over.did a amp draw and got 0.38amps.unit needs a new compressor.W11547313, W11504416, W11504431, W11506621, W11506635,; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHz00
Near Gettysburg, PA 17325
Sal R.
Job Details: 08/23/2023
"Per the previouse tech, I was able to access and replace all parts. Icemaker filled and unit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Baltimore, MD 21223
Emmanuel R.
Job Details: 08/23/2023
"Cs fc in not cooling, confirmed complaint, Fc temps 21 degrees ,thermistor ohmed out 13k. Pulled unit out and found the capictor on the board is shorted out. I got shocked by touching the sides of it. Also test 3 evp fan not activating, it coulod be due to the board being bad.Replace board retest evap fan. Ordering control board and evap fan w.harness if needed. Tmps in Rc are good 37degrees and its making ice.; ordrng 1 W11224256 (control) and 1 W11578030 (evap fan w/harness)"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Stafford, VA 22556
Robert W.
Job Details: 08/23/2023
"CX Complaint is the unit is turning off before the clothes are dry. Inspected unit and found no errors tested unit and unit is heating properly cycling element properly good air flow, Unit operating element is cycling, Ordering Moisture harness CX paid SVC fee and will decide if they want to repair unit; ordrng 1 WPW10298258 (Harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Powhatan, VA 23139
Joseph D.
Job Details: 08/23/2023
Replace fan at thermistor unit out cooling properly no other issues noted working as designed
We serviced a
WHIRLPOOL DRYER
Model MED8200FW0
Near Oakton, VA 22124
Demonte S.
Job Details: 08/23/2023
Inspected the unit. Found that the cx is saying that the Dryer isn't Heating. Ran Service Diagnostics on the unit. Error codes are F4E4 = L2 Line Voltage Error. Checked power to the Terminal Block. L1 to N = 120.3 Volts. L2 to N = 120.8 Volts. L1 to L2 = 245.2 Volts. I then noticed that the User Interface port clip to the control Board is broken with a peace of tape. Checked the Heater Element. Heater is reading Open Line. Checked the T.c.o. Sensor. I'm getting 0.4 Ohms. Unit will need the Main Control Board = W11537215 & Heater Element = Wp8544771. Cx paid for the Service Call only by Card. If the cx calls back please Order these two parts. Don't go without parts.
We serviced a
KITCHENAID OVEN
Model KOST100ESS20
Near ,
Ricky E.
Job Details: 08/23/2023
"installed part, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Frederick, MD 21701
Justin S.
Job Details: 08/23/2023
CX complaint not cooling - both sections - side by side refrigerator - internal lights - on. Unit cooling was off upon arrival. CX did not know unit cooling was off. Turned un it cooling on and temp. began to drop. Unit works good
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Fredericksburg, VA 22408
Robert W.
Job Details: 08/23/2023
Replaced strike and tested ujnit is working properly.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW00
Near Newport News, VA 23607
Justin W.
Job Details: 08/23/2023
cx complaint unit not defrosting. checked unit to find unit not defrosting. heater ohmed at 48.7 ohms. defrosted evap and ohmed out thermistor in ice at 487 ohms. thermistor bad. ordering thermistor to complete repiar. scheduled cx for monday 8/28/23; ordrng 1 WPW10383615 (thermistor 36.93)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Leesburg, VA 20175
Ricky E.
Job Details: 08/23/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL FREEZER
Model KBFN506EPA00
Near Charlottesville, VA 22903
Kyle A.
Job Details: 08/23/2023
Rc 44 fc 21Cx complaint of unit rising in temp. Did confirm and found no dye on either pan. Going to need to come back with second tech to pull out unit and charge with nitro.; ordrng 1 WPW10143759 (Drier) and 1 W11506635 (Coupler)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Sinking Spring, PA 19608
Cody H.
Job Details: 08/23/2023
Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 08/23/2023
"Cx compalins that the unit not cooling after repair, inspected unit, the Rc temp read 48 degrees, Fc temp 65 degrees, no frost pattern on freezer evaporator.. Order nitrogen, unit has a leak .. order both compressor and drier 3 counts job .. sealed system repair; ordrng 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator) and 1 w11590197 (valve) and 3 countsjob (3 counts job)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Hagerstown, MD 21740
Ken M.
Job Details: 08/23/2023
"Control, UI, inlet valve, triple valve, rear adapter, and gaskets replaced and tested. Unit is working properly. Old parts, except controls, left with customer."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Winchester, VA 22602
Ken M.
Job Details: 08/23/2023
Dispenser assembly does not include the faucet button assembly. Ordering faucet assembly and bezel.; ordrng 1 W11662334 (faucet assembly) and 1 W11375989 (bezel)
We serviced a
KITCHENAID FREEZER
Model KBFN502ESS02
Near Harrisonburg, VA 22801
Danny R.
Job Details: 08/23/2023
S-code covers parts and labor will need kits installed
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Harrisonburg, VA 22801
Danny R.
Job Details: 08/23/2023
unti wasnt heating well was shutting off earfly replaced tco fuse now runds good heats well
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ellicott City, MD 21043
Robert L.
Job Details: 08/23/2023
"installed new valve, recalibrated and tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Columbia, MD 21045
Robert L.
Job Details: 08/23/2023
"cx complaint loud gringing when start, found cam teeth not clearing and rubbing, found cam worn down, van issue no truck stock, ordering cam, cx needs to leave by 1pm; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Baltimore, MD 21239
Shane M.
Job Details: 08/23/2023
install harness. calibrated the unit. unit working properly.
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Washington, DC 20003
Samuel R.
Job Details: 08/23/2023
replaced part and tested unit.unit has poor water flow.found water valve to be bad.unit will need a new water valve W10897719 0 tribles; ordrng 1 W10897719 (water valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Washington, DC 20016
Sherwood
Job Details: 08/23/2023
cx complaint no ice or lights in rc. arrived today and i did confirm IM not working and lights in rc out. i remove the pantry ui control than reset unit. lights did come on after reboot. and also did IM test and IM is now harvesting and filling with water. called TL he advised replacing the pantry harness and ui. gave cx quote they will call in if they want to proceed with repair. so i taped connection to ui and reinstalled old board. unit light and IM are still working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Annapolis, MD 21401
Israel R.
Job Details: 08/23/2023
Customer complaint unit is not making ice and is noise in the refrigerator. I tested the ice maker and the ice maker is only rotating but is not calling for water and keeps harvesting all the time. Unit needs new ice maker. I foiund the Damper door is making loud noises and is catching and skipping when is moving. Ordering ice maker and damper door. special order parts call custoemr when part is available.; ordrng 1 W10889233 (icemaker) and 1 WPW10594329 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Newport News, VA 23602
Lucas R.
Job Details: 08/23/2023
"cx complaint roaring noise during spin, checked unit, removed pully, found beginning stages of gearcase failure, replaced belt, ordering cam and gearcase to complete, called office scheduled for fri with OA.; ordrng 1 W11454372 (gearcase) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Broadway, VA 22815
Danny R.
Job Details: 08/23/2023
installed parrts checksok
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Ashburn, VA 20147
Richard B.
Job Details: 08/23/2023
"CX complant. Dryer takes several cycles to dry. Inspected unit and found no error codes in diagnostics. Tested moisture sensor by wetting it and ryunning a regular cycle. Unit started at 127 , Counted down to 122 then rapid counted ddown while cooling down. Ran a vent test and card remained on hanger 3 of three times. Advised CX to have vent system checked for restrictions. RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Round Hill, VA 20141
Ricky E.
Job Details: 08/23/2023
fnd bent wheel on the adjustable rack in the fzr... adjusted the wheel assy and now the door closes corretly...
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Hyattsville, MD 20785
Shane B.
Job Details: 08/23/2023
installed ordered part and tested unit for cx. unitis working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Winchester, VA 22602
Ezra M.
Job Details: 08/23/2023
installed water tube and ice maker cust had on site.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Reading, PA 19610
Cody H.
Job Details: 08/23/2023
"CX complains unit went through spin cycle but kept spinning multiple times and did not stop. CX had to manually stop spin cycle after about the 4th time. Unit shows no error codes, and unit went through diagnostic testing with no issues. Ran unit through normal cycle empty to try to replicate issue. unit ran through spin cycle 3x then finished cycle. Ordering ACU per service pointer w10754551b for replacement. Office to schedule with cx when all parts are approved and arrive. CX EMAIL CONFIRMED.; ordrng 1 W11116592 (acu) and 1 W10913953 (actuator) and 1 W11283592 (motor)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Aylett, VA 23009
Thomas B.
Job Details: 08/22/2023
Cx complaint unit is not working properly inspected unit removed and replaced the console added the foam seal tested and inspected for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Sykesville, MD 21784
Marc M.
Job Details: 08/22/2023
"no issues remaining with the hube assembly, however cx noticed a knocking on the underside of the lid after unit had filled during cycle. inspected and found that the agitator is not secure and will simply float to the top of the water when submerged. disassembled agitator to attempt to identify a possible missing part or defect, but could not indetify point of failure. its possible that the newly replaced impellor is not fitting snug to the old stand up agitator component. unit will need several parts to address floating agitator.; ordrng 1 W11418231 (agitator) and 1 W11158175 (cam-agit) and 1 W11418231 (impellor) and 1 W11661945 (retainer) and 1 W10772621 (screw)"
We serviced a
KITCHENAID FREEZER
Model KRFF507HBS00
Near Annapolis, MD 21401
Davonte
Job Details: 08/22/2023
cx complained freezer light was out. confirmed cx complaint. replaced light in freezer. light is working as should
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HB07
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 08/22/2023
Remaoved MW casing and found internal frame damage. No cosmetic damage to outside of unit. Bottom was pushed up so far that it shorted the wire coming out of tranformer. CX only turned unit on one time.Spoke to Brandon at WPTL. Sent pics via text. Deemed non repairable and referring CX to CX with SR. WP said no parts. Job is complete
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Newville, PA 17241
Andrew S.
Job Details: 08/22/2023
Per previous tech I was able to access and repalce the console. I then tested the unit and found that it is now functioning as intended. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Lewes, DE 19958
Frederick R.
Job Details: 08/22/2023
Replaced FC door per prior diagnosis. This door came with no visible imperfections and CX was satisifed so we installed it. Hooked everything back up and tested water and everything is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Stephens City, VA 22655
Ezra M.
Job Details: 08/22/2023
"unit stopped cooling for half a day, warmed up and fc items were thawing. unit then started cooling again and has been cooling normally. fc temps at 14 on arrival, fc at 39. unit in defrost. ice bucket full. defrost finished, unit cooling fc. ordering control and power board.; ordrng 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, DE 19947
Frederick R.
Job Details: 08/22/2023
Verified still no suction from vent. CX said builder rep came in and didnt take unit down to inspect per our request. Measure wall and found opening to be 1/4 off not allowing trap to open to vent properly. This over time has caused the entire inside of unit to be covered with grease. Took pics and called WPTL. Spoke to Chris. Sent pics and he advised to have CX reach out to builder for any further action. Placed unit in garage for CX because using it with grease all inside of unit could cause safety issue. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 08/22/2023
"cx complaint unit not completing cycles, checked unit, come to find defective lower harness, wires connected to drain pump not seating, used spade connectors to get unit to drain, ran auto test cycle, advised cx fix is temporary and they will be contacted for return visit.; ordrng 1 W11643701 (harness) and 1 W11399437 (drain pump)"
We serviced a
WHIRLPOOL DRYER
Model WED7590FW1
Near Hampstead, MD 21074
Brian R.
Job Details: 08/22/2023
cx complaint is wrinkle guard still does not work and has issues with sounds and settings at times as well. no codes in unit. ran normal cycle and eco boost was on and wrinkle shield was off. unit heats well. she said time jumps aroundwill order parts needed and office will schedule with other ticket with extra time and a helper as well.; ordrng 1 W11537223 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVS02
Near Alexandria, VA 22310
Lloyd B.
Job Details: 08/22/2023
"Cx complained the unit did not make ice. Inspected the unit and found after a power reset, the IMA cycled but no water came. Removed the line at the bottom of the valve and retested and no water came from the water valve. Made sure the line wasn't frozen. Unit needs new water valve; ordrng 1 W10822681 (water valve)"
We serviced a
KITCHENAID HOOD
Model KVUB606DSS5
Near Virginia Beach, VA 23455
Carl A.
Job Details: 08/22/2023
"cx complaint of damage on right front coner,confrimed damage on unit , called techline spoke with Rob to find body of hood is non repairable and was advise to call tradecare, called tradecare spoke with Latoya and was advise the unit is going to be replaced and the cx would be contacted in 3 to 5 bussiness days"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Thomasville, PA 17364
Sal R.
Job Details: 08/22/2023
"CX complain t is that intermitantly all lighting gos out and no ice or water will dispense. I found the Deli UI to be secure and clear of corrosion. I ran test 56,57,45 and all pass. I ran test 3 and fpound both the RC & FC fan motors to run with out issues. I ran test 36 and found no movment form my Icebox fan motor. I am ordering 1 Ice box fan motor (W10846539) and will use LED power board on return . Once the contract is aporved, please have someone form the office call to seta return date.; ordrng 1 W10846539 (icebox fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Richmond, VA 23235
Joseph D.
Job Details: 08/22/2023
Replaced valve and icemaker fills up properly. No other issues detected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Front Royal, VA 22630
Daniel J.
Job Details: 08/22/2023
no cool than cooling again found water forzen on bottom of freezer cabinet air holes froze ove fridge leaning front left 120 from flug to evap no movement ordering evap fan hanress and cover; ordrng 1 W10919804 (air duct) and 1 WP2315539 (motor evap) and 1 W11562214 (harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Baltimore, MD 21218
Shane M.
Job Details: 08/22/2023
"cx complaint the unit isnt washing proper. found unit offf balance code. found when testing, shifter isnt changing spin mode. ordering cam, shifter n belt.; ordrng 1 W10721967 (cam) and 1 W10913953 (shifter) and 1 W11239857 (belt)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Montpelier, VA 23192
Kyle A.
Job Details: 08/22/2023
Removed and replaced compressor. Charge unit with 115psi nitro and found unit held pressure for 20 mins. Pulled vacuum and charged unit with r600. Unit is now as designed. Please put on me as a sho0 job to order emblem.;
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS01
Near Bel Air, MD 21015
Neil H.
Job Details: 08/22/2023
WHEN WATER TURNED ON THE INLET VALVE SPRAYING WATER; ordrng 1 W10897719 (valve)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Woodbridge, VA 22192
Demonte S.
Job Details: 08/22/2023
Inspected the unit. Found that the cx is saying that the Oven Vent was not under the Console & smells like it is leaking Gas. I explained to the cx the Vent in between the Console & Cooktop is normal and Whirlpool Designed the unit like this. Checked the unit for Gas Leaks. No gas hits coming from the unit. Unit is working as Designed.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Millsboro, DE 19966
Michael E.
Job Details: 08/22/2023
"CX complaint: not completing cycle.Tested and verified complaint. F2E1, F8E1 error codes. Inlet valve is slow but is not clogged up. Replaced inlet valve, calibrated unit. Tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Chevy Chase, MD 20815
Brian F.
Job Details: 08/22/2023
"Installed gasket and lower door seal, ran prowash cycle with detergent added for 1 hour, ran 2 service test cycles (no errors), and ran rinse only. Ran unit for over 2 hours, did not see any water leaking out, unit is working properly."
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS05
Near Tyner, NC 27980
Branden R.
Job Details: 08/22/2023
came out and replace parts needed for repair . knobs still off center . advised cx to reach out to WP and see what they can do . no other parts needed for repair. cx agreed .
We serviced a
WHIRLPOOL WASHER
Model WFW9620HC1
Near Woodbine, MD 21797
Marc M.
Job Details: 08/22/2023
"cx complaint unit not responsive at door. inspected unit and found slight illumination at the actaul led screen of the ui but no repsonse to touch commands. attempted entry to diagnostic cycle as well as power cycle, neither succesfully restored power. unit will need new door/ui assembly. quoted cx for repair, but cost of parts is near that of a new unit so cx declined proceeding. collected only for service call."
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Norfolk, VA 23518
Lucas R.
Job Details: 08/22/2023
"cx complaint loud pop and smoke, checked unit found bake element shorted to chasis, verrified 246 vac to 2 R wires, replaced element, tested, unit working as designed, recieved auth from safety division; ordrng 1 W10779716 (elmnt-bake lr/vs), used 1 W10779716 (ELEMENT lr/vs) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Charles Town, WV 25414
Ezra M.
Job Details: 08/22/2023
"not filling. unit storing errors f6-e4, f8-e2, and f10e1, found wire harnes to float switch pinched in cover plate on junction box. keeping control and sump on ticket, also ordering wire harness and drain pump; ordrng 1 W10832781 (harns-wire) and 1 W10876537 (drain pump)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Fredericksburg, VA 22406
Robert W.
Job Details: 08/22/2023
"CX Complaint is the unit was making noise. Inspected unit and tested unit didnt make any noise checked rollers and idler all looks good nothing in cabinet tested unit and let unit get up to operating temps and unit not making noise, did find door loose tighten hinges and tested door is good unit is working properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Mechanicsville, VA 23111
Thomas B.
Job Details: 08/22/2023
Removed and replaced the timer and knob adjusted feet to level up unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elizabeth City, NC 27909
Branden R.
Job Details: 08/22/2023
"cx complaint unit not making ice , found unit dont have proper vac going to ice maker . door has a wire in door tearing not allowing vac to ice maker . ordering new door for repair advised cx door will be sent to address on ticket cx agreed . im not sure if new door will come with ice maker so i am marking it will use on return .; ordrng 1 W11467303 (door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leonardtown, MD 20650
Shane B.
Job Details: 08/22/2023
installed parts and tested dispensor. unit is working as designe.d
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Alexandria, VA 22308
Lloyd B.
Job Details: 08/22/2023
Cx complained the units door did not stay on correctly. Inspected the unit and found the lower hinge on the right side has 2 mounting screws. One 5/16 screw is broken inside of the unit and the other will not screw into the cabinet. Explained all to tech support and they say it seems non repairable at this time and cx will need to contact their warranty company
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cockeysville, MD 21030
Brian R.
Job Details: 08/22/2023
cx complaint is unit makes loud noise and grinding or something when starting. says water is always in tray. no codes in unit. ran DLMS cycle then auto test. all sounds are normal running sounds then clutches and all shifting. went over both washer and dryer with her as she knows nothing about any of them and doesnt understand settings. checked over units and she said when they delivered unit it was scratched on the side/ was able to use some touch up paint to fix but it didnt work. need the spay touch up.unit checks just needs side sprayed. office will schedule.; ordrng 1 350930 (white touch up spray.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Abingdon, MD 21009
Neil H.
Job Details: 08/22/2023
REPLACED THE FC DOOR SEALING AND CHECKED GOOD.
We serviced a
KITCHENAID DISHWASHER
Model KUDC03FVSS0
Near Lancaster, PA 17601
Cody H.
Job Details: 08/22/2023
"CX complains unit is not running cycle. Found unit unresponsive with water in tub on arrival. Unit is recieving 124v AC to control but no voltage is coming out of control. Was able to replace control with pre i.d part, also replaced bi metal due to corrosion on terminals. Restored power to unit and unit drained water in tub. Ran unit through cycle and unit finished cycle with no issues. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED."
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS05
Near Norfolk, VA 23518
Carl A.
Job Details: 08/22/2023
replaced door skin that was on site tested works as designed