Service History 279 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 08/11/2023

"Cx complaint, unit will not start a wash cycle, no power. Tested all circuits, verified 120 vac at the control, no power from the control, also found lid latch open circuit, lower harness is seperated at the drain pump. Repair estimate total : $738.68 Cx declined the repair, charging for the service call only : $120.00 (PAID IN FULL credit card); ordrng 1 W11419171 (CONTROL) and 1 W11394572 (LATCH) and 1 W11568984 (LOWER-HARNESS)"

We serviced a

WHIRLPOOL DRYER

Model Wed92hefw0

Near Potomac, MD 20854

Roberto I.

Job Details: 08/11/2023

"CX complaint no heat.Confirmed no heat during cycle. Power supply ok. Removed front, fund open heater. Replaced heater using pre id part. Unit tested ok. Collected $355.39"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB07

Near North Myrtle Beach, SC 29582

Paul F.

Job Details: 08/11/2023

Installed new maker. All check ok.

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Milton, DE 19968

Frederick R.

Job Details: 08/11/2023

CX complaint is flames to high on cooktop. Inspected/tested and found unit was never fully converted to propane. Used LP kit from pre-id and resolved issue. Cooktop is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Loris, SC 29569

Paul F.

Job Details: 08/11/2023

Customers complaint is unit not working at all. Found belt is shredded and pulley on the motor broke off. NTO parts.; ordrng 1 WP694089 (blower wheel) and 1 279827 (motor) and 1 341241 (belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Dover, PA 17315

Bernard M.

Job Details: 08/11/2023

"Cx complaint unit doesn't make ice. Entered service and ran test 44 and it didn't harvest. Replaced icemaker using pre-id parts, ran test 44 and it harvested, ran test 45 and no water came in. Water dispenses from the door. Found the fill tube heater to have reading OL. Ordering door and is to be shipped to cx address. Once door arrives cx will inspect then call office to set return; ordrng 1 LW11037733 (FC door)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 08/11/2023

"Cx complaint, not drying at set temperature, tested all circuits and found loose motor harness wire backed out at the 120 vac circuit connection. Repaired the harnees and verified 120 vac at the heater circuit, cycle temperature tested at 135 degrees, unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS20XVMS5

Near Silver Spring, MD 20901

Shawn D.

Job Details: 08/11/2023

cx complaint ice is building up on bottom of freeze then leaks out has been clearing ice inside. inspected unit and confimrd ice is forming at bottom of freezer due to draintube. cleared drain tube found it has been slit to help prevent this and now should be replaced. cleared ice with steamer in freezer and drain is draining. gave cx qupte for new drain tube part is covered. cx paid for service and will owe 110 for labor on return part is in stock so rescheudled for 8/16/23; ordrng 1 W10619951 (draintube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near York, PA 17404

Bernard M.

Job Details: 08/11/2023

"Cx complaint unit doesn't cool. Inspected and found the RC at room temp and FC at 50. Accessed compressor and found it running along with evap fan in FC. Exposed evap and found no frost pattern. Unit will need sealed system repair with 3 call count. Ordering necessary parts, once all are available, contact cx to set up return; ordrng 1 W11614224 (compressor) and 3 W11506635 (coupler)s and 1 W11506621 (lokring coupler) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11598434 (evaporator) and 1 W11506620 (coupler) and 1 W11504450 (capillary tube) and 1 876765 (tubing kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Harrisburg, PA 17112

Cody H.

Job Details: 08/11/2023

"CX complains unit is leaking from behind unit. CX has water shut off on arrival. Asked CX to turn water on so technician can verify complaint. When water was turned on only leak found was from water supply line fitting. Found fitting to have failed and cx will need new water supply line. Unit is working as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Mont Alto, PA 17237

Andrew S.

Job Details: 08/11/2023

Cx complaint is that the Freezer door gasket is not staying in place. Upon arrival I found that the gasket was not seated. I was able to press the gasket back into place. I verifed that the gasket is now secure and is not pulling out of the trac. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Woodbridge, VA 22192

Robert W.

Job Details: 08/11/2023

CX Complaint is the ujnit isnt draining. Inspected unit and found unit not draining pulled drain pump and found glass in the pump cleared and tested unit is draining.

We serviced a

MAYTAG DRYER

Model MED5500FW1

Near Arlington, VA 22207

Simon

Job Details: 08/11/2023

CX complaints dryer error code F2 E1 .inspected unit found error code and replaced the fascia tested unit no error code .unit good to go.SZ

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Laurel, MD 20724

Davonte

Job Details: 08/11/2023

"cx complained unit would stgop in mid cycle, confirmed cx complaint. unit would fill with water but wouldnt wash. ran a drain and spin cycle worked as should. unit will need a new control board.; ordrng 1 W11603811 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Arlington, VA 22207

Simon

Job Details: 08/11/2023

CX complaints frosting freezer section and refrigrator .inspected unit found freezer door gasket not seal properly and refrigrator side product close to air flow circulation .product temprature good freezer 10F and refrigrator 36F.ordered freezer door gasket.SZ; ordrng 1 W10571967 (freezer door gasket)

We serviced a

JENN-AIR REFRIGERATOR

Model JCB2059GES

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 08/11/2023

"1- w10309990 comp/ 1-wpw10143579 drier / 2-w11506635 coupler if cx calls back .. unit not cooling, found compressor hot and not running .. unit needs compressor .. cx going to call if they want repaired .. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MHWE201YW00

Near Harrisburg, PA 17111

Fred G.

Job Details: 08/11/2023

"cx complaint unit wont drain. inspected unit and entered daig and found LF, f9e1, f0e1, f5e2. cleared codes and found drain pump does come on. removed front lower cover and removed drain filter and found filter was clogged with debris. was able to clean out debris and tested unit. unit now checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302EWH01

Near Arlington, VA 22207

Simon

Job Details: 08/11/2023

CX complaints ref not cooling .inspected unit found low refrigrat no leak foun need seal system tech.ordered filter drier and access valveCX paid service call $120.SZ; ordrng 1 WPW10143759 (filter drier) and 1 978025 (valve accsess1/4) and 1 978026 (service valve3/8) and 1 978029 (valve access5/8) and 1 978030 (valve access3/4) and 1 876764 (valve access3/16)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ashburn, VA 20148

Richard B.

Job Details: 08/11/2023

"CX complant. Frost in freezer , CX stated on two occassions there is frost in freezer that they removed. Inspected unit and found when opening freezer if you dont pull on freezer drawer on middle the door opens askew. Opened and closed drawer several times in middle and works fine. Advised CX only grab middle of handle aand pull there. Adjusted feet so CX can remove crisper drawer . Damper making noise. Ordering damper assembly , Not in stock. RB; ordrng 1 WPW10594330 (damper)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Frankford, DE 19945

Michael E.

Job Details: 08/11/2023

CX complaint: F8E4. tested and verified complaint. I found the leak is coming from a seam on the tub on lower seam. Right side and half the back side is all leaking. Called WPTL to document. Ordering tub. Cannot reschedule due to direct to CX shipping. CX is going to contact builder to switch units so there is a chance it may be at another location for repair. 2 count needed; ordrng 1 W11409865 (tub)

We serviced a

WHIRLPOOL WASHER

Model wfw92hefw0

Near Alexandria, VA 22310

Christian C.

Job Details: 08/11/2023

"Cx complaint unit gives a low flow error. Inspected unit found F5E2 door lock error, and F8E1 no water. Ran through diag cycle and water is barely going into unit. Installed water valve. Tested unit and water flow is much stronger. Cx paid in full."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Alexandria, VA 22310

Christian C.

Job Details: 08/11/2023

Cx complaint of a rattling noise. Inspected unit and found condensor fan not secure and hitting panel. Secured condensor fan. No more noise. Unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Annandale, VA 22003

Christian C.

Job Details: 08/11/2023

Installed clamp. Tested unit. No errors and no leaks.

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ10

Near Alexandria, VA 22312

Christian C.

Job Details: 08/11/2023

Cx complaint unit is too cold in both sections. Inspected unit tested temps in FC section avg -11 and RC section avg . At control temp says 30 in FC section even though set for 0. Ordering control.; ordrng 1 W11642241 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Pasadena, MD 21122

Emmanuel R.

Job Details: 08/11/2023

"Replaced UI and console, Door gasket was ordered wrong, reordering door gasket . 4qty, set appt 8/17/23.; ordrng 1 W11483553 (tub seal)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Pasadena, MD 21122

Emmanuel R.

Job Details: 08/11/2023

"Cs unit isnt washing clothes, inlet valves are working but the drive motor just humms. Inspected futher and found the capacitor disconnected Reconnected capacitor and tested unit again.Unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Fairfax, VA 22030

Demonte S.

Job Details: 08/11/2023

Inspected the unit. Found that the cx is saying that the unit isn't cooling.( Freezer is reading 11 Degrees & Refrigerator is at 38 Degrees. Checked the pressures to the unit. I'm getting 165 Psi on the high side 3 Bars on the Low. I then removed all Freon from the unit. Put 150 Psi of Nitrogen. Waited 20 mins. No change in Pressure. Checked all joints with soap bubble. No bubbles detected. I then removed all Nitrogen from the unit. Pulled a vacuum. Filled the unit with 5.0 Oz's of Freon. Pressures are 1 Bar on the low & 125 Psi on the High side. Checked the Evaporator. Unit has a good Frost Pattern. Unit is starting to Cool. ( Any questions please check Sd Pictures.)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Spring Grove, PA 17362

Bernard M.

Job Details: 08/11/2023

"Cx complaint unit doesn't start. Restored pwer and found the top lights wouldn't shut off and pressing start button wouldn't allow unit to run. Unit was unable to eneter diag. Replaced encoder and control using pre-id parts, restored power, entered diag and ran test, test completed without further issues. Unit checks good"

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Wilmington, DE 19801

Taylor F.

Job Details: 08/11/2023

Cx complaint is unit has frost in FC. Tested inspected and verifed complaint. Found a significant gap in the FC gasket at both the bottom and top. Corrected gasket with heat gun and ensured it was still sealing after it cooled down and door was opened/closed. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Bel Air, MD 21015

Neil H.

Job Details: 08/11/2023

"F6 E4 ERROR AND THE CONSOLE KEPT RESETTING AND DISPLAYING COMM. ERROR BETWEEN CONTROL AND U.I TOTAL-$1,085.56 CX HAD POWER SURGE HIT THE ROOF $120 COLLECTED AND WILL SPEAK WITH HIS HOME WARRANTY PEOPLE AND CALL US IF UNIT NEEDS TO BE REPAIRED HE SAID THEY MAY BUY IT OUT FROM HIM JUST NEEDED US TO CONFIRM THE ISSUE WITH IT NOW.; ordrng 1 W11297728 (CONSOLE) and 1 W11261167 (cntrl-elec)"

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB00

Near Williamsburg, VA 23188

Lucas R.

Job Details: 08/11/2023

"cx complaint unit not cooling, checked unit, temp at 55 degrees, minimal frost pattern, oil in evap compartment, compressor pulling .7 amps, indicating low side leak at evap, quoted cx parts.W11507067 evap $108.36, WPW10143759, drier $19.10 W10140971 compressor $363,72, shipping 15.00, labor $800.00, tax $29.47, total $1,455.65, cx unsure if repair or replace at this time, advised sealed system repair is not guaranteed."

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Odenton, MD 21113

Israel R.

Job Details: 08/11/2023

"cx complaint unit making squeaking noises, sounded like it was coming from the pulley, inspected unit and broke down unit, replaced pulley. then replaced both roller wheels, squeaking stopped. unit working as designed; ordrng 1 WP691366 (pulley-idr), used 1 WP691366 (pulley ir vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bethesda, MD 20814

Brian F.

Job Details: 08/11/2023

"Installed ice box adapter, dispenser ui, and dispenser switch, tested, unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Arnold, MD 21012

Emmanuel R.

Job Details: 08/11/2023

"Replaced compressor, tested for leaks no leaks found, vaccum system down and added 47g r600. Unit is starting to cool, advised allow 24hrs for temps to stabilize. Unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Harrisburg, PA 17110

Fred G.

Job Details: 08/11/2023

Cx complaint unit stopped making ice. inspected unit and found IM mold was stuck in the none home postion. tried to jump IM and found no results. replaced IM and tested and found it found home postion and called for water. unit now checks good.

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Earlysville, VA 22936

Eric F.

Job Details: 08/11/2023

"Confirmed cx complaint unit not igniting in oven. Cx states it worked intermittently before hand, took four hours to cook a chicken but the chicken did cook. Unit is currently not igniting at all. Hear spark module clicking but no spark coming to back or broil ignitors. Ordering spark module.; ordrng 1 WPW10511278 (module-spk)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near West Springfield, VA 22152

Christian C.

Job Details: 08/11/2023

"Cx complaint unit does not work. Inspected unit outlet polarity is correct. Getting 122VAC from outlet. When plugging in unit all console leds light up and stay on. Unable to get into diagnostics. Ordering control, encoder, and hmi.; ordrng 1 W11626074 (control) and 1 W11626075 (encoder) and 1 W11626077 (hmi)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN506EBS01

Near Falls Church, VA 22046

Lloyd B.

Job Details: 08/11/2023

Cx complained of no lights. Installed new led's and all the lights are on and brighter. Job complete

We serviced a

MAYTAG WASHER

Model MVWC465HW0

Near Wilmington, DE 19809

Taylor F.

Job Details: 08/11/2023

Cx complaint is unit not completing cycles. Replaced capacitor from previous diagnosis and unit is now working as designed. Job is complete. Cx paid 110.00 labor by CC.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Wilmington, DE 19810

Taylor F.

Job Details: 08/11/2023

"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the unit running on arrival, all fans operating as designed. Compressor is pulling 0.37amps and no frost on evap. Ordering evap and compressor. Called parts specalist and rescheduled for 8/21/23. 3CT SEALED SYSTEM.; ordrng 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Williamsburg, VA 23188

Lucas R.

Job Details: 08/11/2023

"replaced harness and pump, calibrated, tested, unit working as designed."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Wilmington, DE 19803

Taylor F.

Job Details: 08/11/2023

Cx complaint is unit not starting. Tested inspected and verifed complaint. Found the pts switch to be defective. Replaced pts switch from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Williamsburg, VA 23185

Lucas R.

Job Details: 08/11/2023

"cx complaint unit not completing cycle, checked unit found f8e1 long fill code, found pinched pressure hose, straightened hose, tested, found insufficient water supply from house, advised cx to contact plumber, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WDT750SAKZ0

Near Odenton, MD 21113

Israel R.

Job Details: 08/11/2023

Customer complaint unit is not opening the dispenser. Ran diagnostics and not error codes. I ran a test cycle and the dispenser is not opening. Replace dispenser and tested. And now the dispenser is opening. Unit is back to normal operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Falls Church, VA 22046

Lloyd B.

Job Details: 08/11/2023

Cx complained of no lights and the rh door doesn't shut fully and pops open during use. Inspected the unit and found a few led's to be out and needed the updated lights. Installed new lights and they all work and are brighter. Chcked the hinge area and nothing visable to prevent door from shutting but may be worn hine parts. Unit needs new hinge and extention for the right door; ordrng 1 W11673500 (top door hinge) and 1 WP2307857 (extension rh)

We serviced a

JENN-AIR RANGE

Model JDRP648HL01

Near Reston, VA 20194

Jason A.

Job Details: 08/11/2023

CX complaint DUAL FUEL RANGE Ovens not heating. Cannot connect to cloud. 18 & 30 inch doors doors jumps shifts to one side and then re-aligns. Found L1 & L2 to neutral has 117VDC but no voltage L1 to L2 at outlet or at terminal block or at Apl mgr. See Sdpics. Called techline. Recommend replace hinges & RECEIVERS > JJ; ordrng 1 W11318331 (Hinge receiver LEFT 18) and 1 W11317948 (Hinge receiver RIGHT 18) and 1 W11318331 (Hinge receiver LEFT 30) and 1 W11317948 (Hinge receiver RIGHT 30) and 1 W11318855 (wifi antennam) and 1 W11234290 (wifi module) and 1 W11315557 (outer door 30) and 1 W11318831 (inner door 30) and 1 W11318335 (inner door 18) and 1 W11315559 (outer door 18)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Tappahannock, VA 22560

Thomas B.

Job Details: 08/11/2023

Cx complaint unit is not agitating verified agitator is working properly. Did find the drain pump comes on however fan blades are not turning ordering the drain pump; ordrng 1 W11399437 (Drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Williamsburg, VA 23185

Lucas R.

Job Details: 08/11/2023

"cx complaint unit not cooling, checked unit ff room temp, fc empty, found evap fan not turning, verrified 120 vac to fan, advised cx office would contact when part arrives.; ordrng 1 WPW10464673 (motor-evap)"

We serviced a

WHIRLPOOL HOOD

Model UXT4236ADS2

Near Odenton, MD 21113

Israel R.

Job Details: 08/11/2023

Customer complaint unit is not turning on the fan. I tested the unit and found the unit is not turning on the fan but the light is on. I open the switch to test power and fan is readung 10.2 ohms and is getting 120 from the switch. I reseated the connector and the fan turned on. I wiggle the wires and the fans is cutting on and off. I found the wire is coming off the switch and is loosing contac tto the switch. I adjusted so it will work on for them but the unit needs new switch. ORdering switch collected in full. Call customer when part is available.; ordrng 1 WPW10395126 (swtch-rotr 85.83)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Lewes, DE 19958

Frederick R.

Job Details: 08/11/2023

Replaced harness per prior diagnosis. Calibrated and tested after repair and the WM is now working properly. Job is complete

We serviced a

MAYTAG RANGE

Model MGS8800FZ5

Near Harrisburg, PA 17110

Fred G.

Job Details: 08/11/2023

cx complaint console is dented. inspected unit and found unit falls under the 30 day cosmetic warrenty. replaced console and found unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Wilmington, DE 19807

Taylor F.

Job Details: 08/11/2023

Cx complaint is unit not heating. Tested inspected and verified complaint. Found the thermal cut off to be defective. Ordering tco kit. Cannot rescheudle at this time. Cx also has a defective dryer vent that they are going to resolve before returning with part.; ordrng 1 279816 (thermal cut off hi)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDB02

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 08/11/2023

"Cs unit stopped cooling, confirmed complaint. I found the compressor is not supplying enough pressure. Replaced compressor and pulled a vaccum. Unit held vaccum for 10mins. Filled with 47g r600. Evap started buidling a frost pattern. Advised allow 24 hrs for temps to stabilize. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Wilmington, DE 19808

Taylor F.

Job Details: 08/11/2023

"Cx complaint is unit making a nosie during the spin cycle. Tested inspected and could not verify complaint. Inspected all functions of the washer and inspected splutch, motor stator clutch. All componants are in working order and not making any abnormal sounds. Informed cx unit is working as designed and if sound ever returns, try to get a video of the incident so we have more of an idea of whats going on. Job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Reisterstown, MD 21136

Justin S.

Job Details: 08/11/2023

CX complaint was washer not agitating/spinning. Ran diagnosis cycle. Unit was trying to spinning but unable to due to spines being worn spripped out on splutch. Belt guard was damaged Replaced splutch. Ran all cycles and uniut works fine now. Spins and agitating

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 08/11/2023

"CX Concern the unit knocking and banging around.. found a slight knock during spin. replaced splutch and belt and tested unit.. still making knock noise, cx stated its louder w/ load and bangs around .. needs gearcase and lower components; ordrng 1 2ct (2ct) and 1 w11239857 (belt) and 1 w10721967 (splutch) and 1 w11449840 (gearcase) and 1 w11481722 (shifter)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fort Washington, MD 20744

Leon

Job Details: 08/11/2023

"replaced control, ice maker and ce box fan"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Fort Washington, MD 20744

Leon

Job Details: 08/11/2023

cx complaint was ice wasnt working confirmed issue seen when i went to start the ice make in a test nothing happen checked to see if unit was getting volts installed new im and tested it the im only didnt have a turn then it started to work if cx call back they may new a new IM and control but for now everything is working

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ09

Near Indian Head, MD 20640

Leon

Job Details: 08/11/2023

replaced right side freezer rail and ice maker. tested unit is now working as designed. good to go

We serviced a

KITCHENAID FREEZER

Model KRSC503ESS01

Near Bel Air, MD 21015

Neil H.

Job Details: 08/11/2023

"THE EVAP IN THE RC RUSTED AND ONLY HALF THE EVAP FROST PATTERN IN TEST 5 THE COMPRESSOR MAKING STRAINING NOISE IN HIGH SPEED RAMP UP AND CX HAS RUST THAT DRIPS OFF FF EVAP AND SLOWLY WARMING UP CABINET WARM CX ALSO MENTIONED THAT IN RC ON LEFT WALL MOISTURE DRIPPING AOUND THE LED AND ON THE FRONT OF THE FC DOOR INSULATION BREAKDOWN.; ordrng 1 W10779331 (Whirlpool Refrigerator Compressor) and 1 WPW10643261 (evaporator) and 1 WPW10239732 (evaporator) and 1 W11429989 (Whirlpool Refrigerator Solenoid), used 3 (S.S. NEEDED) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Fort Belvoir, VA 22060

Christian C.

Job Details: 08/11/2023

Cx complaint IM is not working. Inspected unit tried to cycle IM. IM not cycling. Getting 120VAC to IM. Installed new IM. Cycled IM. IM filled with water.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near McLean, VA 22101

Simon

Job Details: 08/11/2023

"CX complaints Microwave door not closing properly inspected unit and replaced door hinge right and left, control board and arm bushing .tested unit .unit works as designed.SZ"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Enola, PA 17025

Fred G.

Job Details: 08/11/2023

"cx complaint units RC lost cooling last sunday the 7th. cx hit held the temp button on front of door and slowly unit came back to life. inspected unit and took temps and found 0 degrees FC, 36 degrees RC. entered diag and found 0 error codes. i found unit is making ice, I found units evap fan is working. today I'm finding unit is working as design. unit checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Newark, DE 19713

Taylor F.

Job Details: 08/11/2023

Cx complaint is unit not completing cycles. Wet clothes at the end of the cycle. Tested inspected and verifed complaint. Found the cx had put a screen over the end of the drain hose to catch the lint and the clamp was to tight crushing the drain hose. Unit had f9e1 error code. Removed damaged section of the drain hose and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model Krmf706ebs01

Near Vienna, VA 22182

Jason A.

Job Details: 08/11/2023

CX complaint FRIDGE noise. Found unit warm temps & PO displayed. CX states PO error happens all the time & noise stopped a few days ago & temps warm. Found both evap iced up. Harness cut. Ran test 5 100% 160 W then drops to 120W & weird frost pattern. 2CountSeal. CX paid in full > JJ; ordrng 1 W11087438 (RC evap fan therms $126.87 ) and 1 WPW10624574 (PWR supply $148.77 ) and 1 W11170612 (pantry harness $81.01 ) and 1 W11457241 (evap pan $77.34 ) and 1 W11492867 (RC evap) and 1 W10143759 (UV drier) and 1 W10913906 (coupler) and 1 ( - 2CountSealSyst)

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX10

Near Vienna, VA 22182

Jason A.

Job Details: 08/11/2023

CX complaint FREEZER condensation inside walss & bins. Found gaskets not fully contact with frame. Heat gaskets to remove flat spots. Adjust & level unit so door doesnt contact cabinet right side > JJ

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near ,

Lucas R.

Job Details: 08/11/2023

"cx complaint door not aligned, checked unit found cabinet bowed at door switches, lower interlock not contacting switches, called techline spoke with Leon, unit sent for review non repairable"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Toano, VA 23168

Orbie

Job Details: 08/11/2023

"cx complaint unit not cooling. verified complaint. installed start device, compressor still not turning on. called LR and was advised to check dryer shrader valve. found liquid at dryer shrader valve. called techline spoke with austin. advised to order compressor and dryer and flush system. called office to reschedule on SS tech.; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube) and 1 W11598434 (evap) and 1 W11506620 (coupler)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Chesterfield, VA 23832

Joseph D.

Job Details: 08/11/2023

Replaced rails in Union no longer binding open and shutting properly

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Nokesville, VA 20181

Daniel J.

Job Details: 08/11/2023

washer not spining entered diag errors for shifter fault and motor ran diag addded water when going to agitate 1/4 turn to the right and stops when entering spin same ordering actuator cam and motor; ordrng 1 W11222082 (motor) and 1 W11212745 (actuator) and 1 W11596033 (cap) and 1 W10721967 (cam)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Rockville, MD 20850

Marc M.

Job Details: 08/11/2023

"installed compressor, drier and discharge tube. pulled unit into 30 inch vacuum unit held vacuum with no leaks. charged with 134a and tested. unit developed full frost pattern and now checks good. also managed to clean MOST of the dye from the previous leak."

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Alexandria, VA 22309

Christian C.

Job Details: 08/11/2023

Went to install upper spray arm but also needs clip. Ordering upper spray arm retainer; ordrng 1 WP3400918 (retainer)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Arlington, VA 22205

Lloyd B.

Job Details: 08/11/2023

"Cx complained the unit would not power on. Inspected the unit and found that it would not enter diagnostics and there was no display. There is a blinking green light on the control. On the console, there is corrosion. Tried to remove and test but the unit would not have a display. Unit needs new console; ordrng 1 W11112656 (console)"

We serviced a

KITCHENAID OVEN

Model KDRS483VSS03

Near Alexandria, VA 22308

Christian C.

Job Details: 08/11/2023

Cx complaint right oven does not heat. Tried to pull out unit but needs 2nd tech else possible to scratch flooring.; ordrng 1 W10852104 (control pre-id)

We serviced a

MAYTAG STACKABLE

Model MLE2000AYW

Near Alexandria, VA 22303

Christian C.

Job Details: 08/11/2023

"Cx complaint unit is making a screeching noise. Inspected unit found idler wheel seized. Ordering roller kit, idler, and belt. Cx owes 120 in labor on return.; ordrng 1 12001541 (roller kit) and 1 3705180 (idler arm) and 1 3700340 (idler pulley) and 1 WP354987 (retaining ring) and 1 WP33002535 (belt)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 08/11/2023

"came out and replace parts on unit , diassembled and replace all parts unit still not running found found knob splintering causing knob to spin on control not allowing unit to start or pick a cycle . ordering knob for repair cx asked to ship knob to addess and they can put it on .; ordrng 1 W11675852 (knob)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Tappahannock, VA 22560

Thomas B.

Job Details: 08/11/2023

"Cx complaint unit is not working properly inspected unit found evap fan is turning but very very slowly can be stopped barely touching it ordering the fan motor, harness and thermistor ; ordrng 1 WP2315539 (motor-evap) and 1 W11618502 (Harness evap) and 1 WPW10384183 (thermistor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Gaithersburg, MD 20878

Julian H.

Job Details: 08/11/2023

CX complaint about front panel rusting confirmed need part; ordrng 1 W11416371 (front panel)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Rockville, MD 20850

Julian H.

Job Details: 08/11/2023

CX complaint about unit not balance unit was delivered to CX yesterday adjust level front to back & side to side tested with CX & working properly now

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Silver Spring, MD 20906

Julian H.

Job Details: 08/11/2023

"removed frost formation optimized sensor to suction line drain pan kit already installed & confirmed installation missing support from fan & use silicone to seal all around evap cover from VS credit from evap pan $81.98- $36.97= $45.01NEED TO REFUND CX $45.01; ordrng 1 W10841140 (adhesive) and 1 WPW10389152 (support), used 1 W10841140 (ADHESIVE for restock JH VS), and 1 WPW10389152 (SUPPORT for restock JH VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Tappahannock, VA 22560

Thomas B.

Job Details: 08/11/2023

Cx complaint unit is not working properly inspected unit found the belt had came off and cam nut loose tightened and reseated belt tested and inspected for proper use unit now functions Normally. Charged 120.00 service call cx paid by Cash

We serviced a

WHIRLPOOL WASHER

Model WTW6700TW1

Near Fulton, MD 20759

Davonte

Job Details: 08/11/2023

cx complained top of washer came off. after inspecting unit confirmed cx complaint. screws for the console came undone. reseated screws unit now working as should.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Rockville, MD 20853

Julian H.

Job Details: 08/11/2023

CX complaint about unit not turning on confirmed power 240vac to unit remove console got status lights working getting 5vdc unplugged unit & reset connections plugged unit back & working properly if CX calls back will need console; ordrng 1 W11413567 (control panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Gaithersburg, MD 20877

Julian H.

Job Details: 08/11/2023

CX complaint about unit not making ice still inspected temps on arrival icebox5* Fc2* RC37* put unit on test mode test 57 passed test 45 wont fill found an issue with fill tube heater replaced from preid tested again filling with water now MUST WAIT 24 HRS TO SEE ICE

We serviced a

KITCHENAID REFRIGERATOR

Model KBFA20ERSS01

Near Baltimore, MD 21202

Shane M.

Job Details: 08/11/2023

cx complaint the unit isnt making ice. found icemker stuck in rotation. 120v at icemaker. gave a quote for icemaker. 371.37. cx paid in full by card.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Baltimore, MD 21231

Shane M.

Job Details: 08/11/2023

"cx complaint the pump just running non stop. found door locked. pump just running. ordering control, pump, pressure switch.; ordrng 1 W11046209 (pump) and 1 W11044866 (pressure switch) and 1 W11616491 (control board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Baltimore, MD 21213

Shane M.

Job Details: 08/11/2023

"cx complaint the unit isnt washing proper found no rinse aid. hot water take very long to heat up. no errro codes. showed cx element heats up in test cycle. unit working properly. advised cx make sure sink is hottest, buy rinse aid."

We serviced a

WHIRLPOOL FREEZER

Model wrb322dmbm01

Near Baltimore, MD 21218

Shane M.

Job Details: 08/11/2023

cx complaint the unit isnt cooling proper. found frozen over evap. air cant pull off evap. bi metal not opening. cx paid in full by card. ordering evap bi metal harness. defrost unit on return.; ordrng 1 W11260592 (harness)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Selbyville, DE 19975

Michael E.

Job Details: 08/11/2023

"CX complaint: oil leaking from bottom. Tested and verified complaint. Gearcase leaking oil and had gotten oil all over all gearcase mounted components. Quoted CX price to replace motor W11283592, actuator W10913953, capacitor W11395618, belt W11239857, gearcase W11454734, pulley cover WPW10427633. Saved quote. CX paid 120.00 for service by CC. CX did not approve repair. Job is complete"

We serviced a

WHIRLPOOL ICE MAKER

Model WRT314TFDW03

Near Ocean City, MD 21842

Michael E.

Job Details: 08/11/2023

Cx complaint: no ice. Tested and verified complaint. IM not cycling. I had 120 vac when i backprobed female plug on evap harness to IM but new IM did not cycle. Then i found the black wire prong inside the plug on the evap harness was not there. Evap harness IM plug is defective. Ordering evap harness. Cannot reschedule due to SO part; ordrng 1 W11577969 (evap harness)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 08/11/2023

"Installed new acu/ ui, ran diag. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Ocean City, MD

Michael E.

Job Details: 08/11/2023

"CX complaint: door gaskets coming off. Tested and verified complaint. Corrected gasket installation. Then i heated and reshaped gaskets. Tested and gaskets are holding well. If problem returns, please PreID gasket W10838574 and gasket W10861499 Unit is now working properly. Job is complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Berlin, MD 21811

Michael E.

Job Details: 08/11/2023

"CX complaint: unit not drying properly. Tested unit and verified complaint. When i tried to get into diag, UI was not responding properly. When i did get unit into diag, i was not successful in getting error codes pulled up. Per service pointer, i replaced the control. Tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Bethesda, MD 20814

Brian F.

Job Details: 08/11/2023

"Cx states food still freezing in produce drawer, high temps at top of RC. Tested and confirmed 56* at top of RC, 30* in produce bin. Entered diagnostic mode, found saved F3E1. Called tech line, spoke with Brandon, tested thermistors, RC thermistor reading 8.8Kohm (35*) actual temp higher than reading, recommended replacing RC thermistor, will also check air tower for any issues with air flow. Installed mullion.; ordrng 1 W11679636 (RC thermistor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HB07

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 08/11/2023

CX complaint in MW no heat. Inspected/tested with glass of water and verified issue. Unit is making a loud buzzing noise when turned on. Ordering magnetron and diode. Need 2nd tech to pull unit down. Glass cooktop underneath. Part availability is 1. Cannot reschedule at this time; ordrng 1 W11402082 (magnetron) and 1 W11256462 (diode)

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Lewes, DE 19958

Frederick R.

Job Details: 08/11/2023

CX complaint was FC freezing over. Inspected and found both the FC and RC gaskets are defective and will not stay in place. This is allowing warm air into unit and causing frost and ice build up. Ordering both gaskets. Cannot reschedule at this time due to part availability; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Washington, DC 20010

Samuel R.

Job Details: 08/11/2023

replaced parts and found door to be cracked badly at mounting points will need new door to complete repair.LW10858419 special order; ordrng 1 LW10858419 (freezer door)

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Washington, DC 20010

Samuel R.

Job Details: 08/11/2023

replaced part and tested unit now good.

We serviced a

WHIRLPOOL DRYER

Model WED7500GW0

Near Washington, DC 20016

Samuel R.

Job Details: 08/11/2023

replaced part and tested unit now working properly

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Washington, DC 20037

Samuel R.

Job Details: 08/11/2023

cx complaint unit iosleaking inspected unit and found unit to be leaking under door seal.unit needs a door seal W10909089; ordrng 1 W10909089 (door seal)

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