We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near La Plata, MD 20646
Robert A.
Job Details:
11/30/2022
"Cx complaint that the unit is leaking water from the ice dispenser. I inspected the unit to confirm the complaint. I found the ice binformed as one large ice block. I removed the IM and found the IM fill funnel full of ice. The water to fill the IM is overflowing directly into the ice bin. I removed the ice from the IM funnel and seal the fill tube entrance at the top the unit with permagum. I cycled power, the unit is working as designed."
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Lincoln, DE 19960
Michael E.
Job Details:
11/30/2022
"Upon CX finding out unit was not covered under warranty, she cancelled service. No service done today"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Catonsville, MD 21228
Eric W.
Job Details:
11/30/2022
cx complant of unit making noise inspected unit found noise comming from water valve pushed in water line and noise went away
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Selbyville, DE 19975
Michael E.
Job Details:
11/30/2022
"Replaced the gearcase and splutch as per previous diagnosis. Calibrated, then tested unity and it is now working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Harpers Ferry, WV 25425
Ricky E.
Job Details:
11/30/2022
customer stated that the unit was leaking from the underside of the unit. verified issue and fnd the unit leaking from the interior drain line at the sump assy... need parts...; ordrng 1 w1151233 (drain line) and 1 w11596052 (clip)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Gainesville, VA 20155
Demonte S.
Job Details:
11/30/2022
Installed the Agitator. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Norfolk, VA 23511
Anthony D.
Job Details:
11/30/2022
upon arrival opened rc door noticed door was damaged advised cx that i would have to order new door replaced fc door steamed gasket unit working as designed also did not have new nameplate advised cx i would order nameplate with new door also ordering 1 LOOK/LOOK 2 cnt to allow time to get on base; ordrng 1 LW10648584 (door) and 1 W11178521 (nameplate) and 1 LOOK/LOOK (2 count)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Martinsburg, WV 25405
Ricky E.
Job Details:
11/30/2022
"installed parts, unit cks ok.."
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Vienna, VA 22181
Jason A.
Job Details:
11/30/2022
CX complaint DW rinse aid level doesnt change. Not cleaning well. Replaced dispenser & test wash. Dispenser opens / good drain / heats. Adivsed CX use Heavy cycle heat dry & hi temp wash along with affresh or distilled vinegar wash > JJ
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE00
Near Ashburn, VA 20147
Ken M.
Job Details:
11/30/2022
Customer states that the unit only makes ice when the filter is removed. Unit has no water dispenser. Customer has already tried replacing the filter. Issue is in the filter housing. Customer also added that the ice maker is overflowing. Found that the extension is missing from the bail arm. Ordering updated bail arm.; ordrng 1 W11342242 (bail arm) and 1 WPW10121140 (housing) and 1 look (look)
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Newport News, VA 23601
Justin W.
Job Details:
11/30/2022
arrived to find outer tub damaged. checked spin basket was good. reordering tub; ordrng 1 W10381078 (tub (reorder)) and 1 look (look)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Annapolis, MD 21409
Alexander D.
Job Details:
11/30/2022
replaced handle screw and stud. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/30/2022
cx complaint unit making noise and console not working correctly checked unit found F2E1 stuck key code console acting spuratic log lock checked good also found oil leaking from bearing in gearcase making noise; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Alexandria, VA 22306
Lloyd B.
Job Details:
11/30/2022
Cx compolained the lid was locked and does not operate. Inspected the unit and found a tub full of water. Checked the drain pump and it has 19ohms. The control recieves 120v but there is no dc voltage going to the user interface at the j14 connection. Unit needs new control; ordrng 1 W11419051 (control)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Richmond, VA 23226
Jerod R.
Job Details:
11/30/2022
"tested unit found unit had leak at diverter, unit will need new sump assm. part is covered by 5 year warranty; ordrng 1 W10899563 (pump&motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Silver Spring, MD 20901
Israel R.
Job Details:
11/30/2022
"Installed new hose, wax motor and tested. Unit is back to normal operations."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lancaster, PA 17603
Justin L.
Job Details:
11/30/2022
cx complaint unit not cleaning dishes. was able to access unit and found F4E3 motor not running. Found motor getting voltage but not spraying. Was able to replace part with pre-id and test unit now operates as designed no further work needed
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Richmond, VA 23221
Jerod R.
Job Details:
11/30/2022
"tested unit found unit drain pump is becoming weak and not pumping as it should , ordered new drain pump, will need 2 men as unit is stacked; ordrng 1 W11458345 (drain)"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/30/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Purcellville, VA 20132
Ken M.
Job Details:
11/30/2022
"Ice door replaced. Per SP W11539038, customer to monitor to see if issue is resolved. If issue persists, order W11533211."
We serviced a
MAYTAG WASHER
Model MVW6500MW
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
11/30/2022
Unable to locate 1st attempt ; saved tckt
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS0
Near Elkridge, MD 21075
Justin S.
Job Details:
11/30/2022
the unit is getting a blower error. replaced the blower with vs and retested. th eunit is now working correctly. the unit is now ready; ordrng 1 W11245567 (blower)
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Midlothian, VA 23114
Joseph D.
Job Details:
11/30/2022
"unit with failed lid, replaced lid but scre sheared off inside hinge, must replace hinge/screw to enable unit.; ordrng 2 WP8572974 (lid hinge)s and 4 W11404293 (hine screw)s"
We serviced a
MAYTAG WASHER
Model MLE2000AYW
Near Annapolis, MD 21401
Alexander D.
Job Details:
11/30/2022
"cx complaint unit intermittently leaving water in the bottom and has been spinning loudly recently. cx said sometimes theres no water when she takes clothes out and wont use unit for 3days then theres water in drum when she goes to use it again. sometimes fabric softener dispenser is full of water even though shes cleaned it and has never used fabric softener. sometimes clothes are dripping wet. cx said issue has been going on for years and sometimes works fine for 6months then starts having issues again. cx mentioned issues will usually happen when she uses 2pods which isnt that often. everything testing good at this time, no noise during spin and drain pump is working fine. advised cx to try only using 1 pod at a time and call back if issues still persist. if anything valve is seeping."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXTB01
Near Mount Joy, PA 17552
Drew B.
Job Details:
11/30/2022
"removed compressor and direr pulled vaccum and held solid and filled to 5,0 oz134a and had full frost pattern and took pic of frost pattern at required weight. readin 0 on low and 145 on high checks good"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, DC 20024
Shawn D.
Job Details:
11/30/2022
replaced acu thermister and moisture harness and did find alot of lint around the moisture harness connection at the bars and could have been causing this issue. ran unit and is heating good. unit is good
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV6190FZ1
Near Ijamsville, MD 21754
Ricardo S.
Job Details:
11/30/2022
"Cx complains that the microwave door is broken, inspected unit, the plastic on the cover choke and part of the glass door is broken, unit needs a new door assy, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W11031967 (door/mw)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lancaster, PA 17603
Justin L.
Job Details:
11/30/2022
cx complaint unit not cleaning dishes. was able to access unit and found F4E3 motor not running. Found motor getting voltage but not spraying. Was able to replace part with pre-id and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lancaster, PA 17603
Justin L.
Job Details:
11/30/2022
cx complaint unit not cleaning dishes. was able to access unit and found F4E3 motor not running. Found motor getting voltage but not spraying. Was able to replace part with pre-id and test unit now operates as designed no further work needed
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Richmond, VA 23226
Jerod R.
Job Details:
11/30/2022
"tested unit found unit had leak at diverter, unit will need new sump assm. part is covered by 5 year warranty; ordrng 1 W10899563 (pump&motor)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Martinsburg, WV 25401
Ricky E.
Job Details:
11/30/2022
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hughesville, MD 20637
Robert A.
Job Details:
11/30/2022
Cx complaint that the water dispenser has very low pressure. I inspected the unit to confirm the complaint. The cx just replaced the filter and the water pressure is still low. I pulled out the unit and found the water line kinked. I repositioned the water line to avoid the kink and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Dunkirk, MD 20754
Shane B.
Job Details:
11/30/2022
installed orderd part. ran calibration and service cycle. unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near York, PA 17403
Sal R.
Job Details:
11/30/2022
I was able to access and replace all parts. I found the unti to be opperating as designed. Unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Pikesville, MD 21208
Andrew H.
Job Details:
11/30/2022
"Cx complaint is unit is making loud grinding noise during agitation, provided video of noise. Inspected motor, pulley and shifter under unit. Entered unit into diagnostic mode, ran automatic test cycle, cycle completed with no errors, noise was not recreated during test cycle. Removed and inspected splutch, found gearcase oil on inner ring of splutch. Determined gearcase needs to replaced. Built cx quote for gearcase replacement, cx will contact office if they want to go forward with gearcase replacement. Collected payment for service call, cx will owe $514.60 if they choose to repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Louisa, VA 23093
Eric F.
Job Details:
11/30/2022
"*43342 is gate code. Installed parts. Compressor ran for a few seconds and turned off, compressor is bad. Ordering sealed system job for compressor replacement, requesting 2 count job time.; ordrng 1 W11574734 (Compressor) and 3 W11504431 (coupler)s and 3 W11504415 (coupler)s and 3 W11506621 (charging tube)s and 3 W11506635 (coupler)s and 1 seenotes"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Wilmington, DE 19805
Andrew W.
Job Details:
11/30/2022
"Cx complaint is unit making loud rattling noise as well as inconsistent cooling. inspected and verified complaint. found horizontal line across cabinet body where the refrigerant lines travel the body of the unit. the rattling was stemming from this area. the back cover of the fridge also had been dented inward causing the cover to hit the compressor and the condenser fan and motor. inside the drip pan there was a dark substance that was identified as a bacteria that was back filling into the drain tube into the fc. both rc and the fc doors had defective gaskets. the UI was not fully responding when trying to enter diagnostics. called WPTL to document. Per WPTL unit is not repairable. informed cx to contact extended warranty provider for further steps. job complete"
We serviced a
WHIRLPOOL RANGE
Model KCGS950ESS02
Near California, MD 20619
Robert A.
Job Details:
11/30/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MTW5570TQ0
Near Harrisburg, PA 17110
Andrew S.
Job Details:
11/30/2022
Cx complaint is that the unit will not advance to the spin cycle on its own. Upon arrvial I found that the unit would fill and agitate and drain but will not progress to the rinse cycle. I found that the timer has a dead spot in it. I quoted the cx for the cost of the repair. Cx paid the service call and stated that they will be getting a new unit. Job complete
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV6190FZ1
Near Ijamsville, MD 21754
Ricardo S.
Job Details:
11/30/2022
"Cx complains that the microwave door is broken, inspected unit, the plastic on the cover choke and part of the glass door is broken, unit needs a new door assy, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W11031967 (door/mw)"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Easton, MD 21601
Alexander W.
Job Details:
11/30/2022
Cx stated unit is squeaking inspected tested and verified cx complaint found idler defective gave cx quote for idler cx accepted quote paid in full by CC installed pre-id part tested unit is now operating as designed job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aspers, PA 17304
Bernard M.
Job Details:
11/30/2022
"Replaced all parts per previous tech, ran test cycle and unit completed cycle without any further issues. Unit checks good"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model UMV1160CW08
Near Severn, MD 21144
Justin S.
Job Details:
11/30/2022
the unit is not illuminating the display. found the cord is not allowing voltage through it. the unit needs the cord; ordrng 1 W10708076 (cord-power)
We serviced a
WHIRLPOOL MICROWAVE
Model MMV5208WW1
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/30/2022
Cx has covid and will call to reschedule.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Silver Spring, MD 20901
Israel R.
Job Details:
11/30/2022
"Installed new hose, wax motor and tested. Unit is back to normal operations."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Vienna, VA 22180
Jason A.
Job Details:
11/30/2022
CX complaint DRYER noise. Found LEFT roller broke up. Replaced pulley & roller. Test DRYER heats & normal noise levels > JJ
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Chester, VA 23831
Chris B.
Job Details:
11/30/2022
cx comp unit will not wash clothes insp unit nconf cx comp found error f7e6 motor fault found faulty shifter installed replaced actuator tested calibrated unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near West York, PA 17404
Drew B.
Job Details:
11/30/2022
cx complaint that unit started smoking and flashed the f6e1 code and since couldnt get the unit to cool down even after disconnecting power to attempt to self solve ... but still pops up the code was able to run unit and veirfy cooktop operates and the element is not broken and got unit to preheat up to 350.. stayed ahile then after coming back inside flashed the f6e1 code ordering control call to reschd when in to return .; ordrng 1 W11528352 (control spec order)
We serviced a
WHIRLPOOL RANGE
Model MET8800FZ01
Near Norfolk, VA 23513
Anthony D.
Job Details:
11/30/2022
cx complaint of f2e1 checked unit to find membrane on control melted from thermal event on cooktop quoted cx $120 service call $110 labor $240.06 part $15 shipping $14.40 tax totaling $499.46 cx agreed and paid $389.46 cx will owe $110 for labor on return visit; ordrng 1 W10903065 (assembly membrane)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/30/2022
came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778 - . . . checked unit and replace heating element tested unit and unit is running as designed .
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Washington, DC 20003
Shawn D.
Job Details:
11/30/2022
cx complaint front left burner not working. insepcted unit and conifmred burner not working and is sparking. inspected burner and found small jett clogged so fixed that and now will ignite sometimes. cleaned burner head and still giving issue igniting. grabbed pre id burner head ad installed and tested and now igniting working good. unit is good
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Hurlock, MD 21643
Alexander W.
Job Details:
11/30/2022
Installed parts per previous diag tested unit unit is now operating as designed job is complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Scottsville, VA 24590
Kyle A.
Job Details:
11/30/2022
Installed parts and tested/calibrated unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Scottsville, VA 24590
Kyle A.
Job Details:
11/30/2022
Installed parts and tested/calibrated unit and unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Portsmouth, VA 23702
Zachery R.
Job Details:
11/30/2022
"cx complaint no heat, checked unit, come to find defective timer as well as unit doesnt have 240vac, advised cx to contact electrician, then contact via office to complete repair.; ordrng 1 WPW10185982 (timer)"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Street, MD 21154
Keith H.
Job Details:
11/30/2022
cx complaint is unit wont start inspected unit put into diagnsotics found f5e2 and f5e3 for door lock failure orderin latch cx paid in full; ordrng 1 W11316250 (latch)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/30/2022
cx complaint unit humming fc temp 5* checked unit found humming noise from refrigerant lines on compressor adjusted lines tightened rubber feet to chassis tested unit working as designed
We serviced a
WHIRLPOOL RANGE
Model MET8800FZ01
Near Norfolk, VA 23513
Anthony D.
Job Details:
11/30/2022
cx complaint of f2e1 checked unit to find membrane on control melted from thermal event on cooktop quoted cx $120 service call $110 labor $240.06 part $15 shipping $14.40 tax totaling $499.46 cx agreed and paid $389.46 cx will owe $110 for labor on return visit; ordrng 1 W10903065 (assembly membrane)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM01
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/30/2022
Install gasket and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Fredericksburg, VA 22406
Thomas B.
Job Details:
11/30/2022
Did not make it to this store today will revisit; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stone Ridge, VA 20105
Ezra M.
Job Details:
11/30/2022
"noise issue. compressor running normally, evap fan sounds normal. damper and ice box fan normal. cycled ice maker in test 25, ice maker motor normal. excessive noise from fill valve. ordering dual valve.; ordrng 1 W11043013 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, MD 20785
Emmanuel R.
Job Details:
11/30/2022
"Cs unit would randomly shut down and lose cooling and icemaker wont make ice intermittenly. Replaced the control,UI, icemaker and baffle door. Advised customer to allow 24hrs for icemaker to start making ice."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/30/2022
"cx complaint is F8E4 and the UI coming apart. UI is peeling apart and display is not working properly. tired checking for error codes but cant make out what they are due to parts of display not working. found small amount of water in the drip pan. cleared codes, ran service cycle. nothing leaked. put detergent pod in unit and ran cycle. still nothing leaked. raised front feet beings unit was not level. no moisture on inner door. door gasket looks good. ordering UI and panel. schedule when avaialbe.; ordrng 1 W11460908 (control panel) and 1 W11460962 (control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near Mechanicsburg, PA 17050
Drew B.
Job Details:
11/30/2022
when arrived found die from condensor and cut and removed direr and compressor nd drier and condensor pulled good vaccum and filled to 4.5oz 134a and unit started cooling reading 4 on low and 155 on high being dual cool in range
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/30/2022
"cx complaint lofl errors, confirmed complaint, replaced with customer supplied inlet valve and errors perists, sensor checks good but can be malfunctioning, control not sending power to inlet valve. request two tech to remove dryer from top of unit; ordrng 1 W11322903 (cntrl) and 1 W11316246 (switch-wl)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Red Lion, PA 17356
Sal R.
Job Details:
11/30/2022
"I was able to access and replace Door , UNittest good. At CX request , I rehinged the door to swing open left. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Cheverly, MD 20785
Shawn D.
Job Details:
11/30/2022
was on the way to job got phone call from office saying cx does not need service unit is getting replaced
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Washington, DC 20008
Samuel R.
Job Details:
11/30/2022
replaced part and tested unit now working properly
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Waldorf, MD 20601
Justin S.
Job Details:
11/30/2022
the top trim of the console is cracked. the left and right trim are still with the unit. the unit needs parts; ordrng 1 W11449263 (handle)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/30/2022
Cx complaint unit makes screeching noise while spinning. Entered diag and found no error codes. Ran test cycle and unit didn't make any noise when agitating or spinning. Inspected underneath and found belt dust inside the shield and belt markings along the clutch. Ordering clutch and will use belt and motor on return. Found clutch in stock and set return for 12/6. Office will contact cx with time frame.; ordrng 1 W10721967 (clutch)
We serviced a
WHIRLPOOL WASHER
Model WFW90HEFW0
Near Silver Spring, MD 20910
Israel R.
Job Details:
11/30/2022
I found the hose was too short becasue it feel apart at the oulet of the dryer and at tjhe outle4t. The unit needs new hoe. Got one from ace. Installed new hose. Unit is back to normal operations. Receipt ion the blue bad for the hose we damaged it when we puled it out.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Shawn D.
Job Details:
11/30/2022
cx complaint button is not working on control panel it gets stuck after repair. inspected unit confimred button getting stuck. popped button off and reinstalled correctly and now is working. went into diag and unti showed f38 error code not in tech sheet maybe from button being stuck. ran service cycle an went through fine. unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Stafford, VA 22554
Tanner B.
Job Details:
11/30/2022
"Found diverter motor just clicking and not moving water .. Replaced sump/ motor assembly , tested unit. no leaks , now working . Job complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Richmond, VA 23236
Joseph D.
Job Details:
11/30/2022
this falls just outside of the serial range for service pointer https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11632927-reva.pdf. but is exhibiting the exact same symptoms. motor checks properly but intermittently shutting off and going straight to done. service pointer states to replace motor aka rotor stator; ordrng 1 W11195971 (stator) and 1 W11260238 (rotor)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/30/2022
"cx complaint lofl errors, confirmed complaint, replaced with customer supplied inlet valve and errors perists, sensor checks good but can be malfunctioning, control not sending power to inlet valve. request two tech to remove dryer from top of unit; ordrng 1 W11322903 (cntrl) and 1 W11316246 (switch-wl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Chantilly, VA 20152
Ezra M.
Job Details:
11/30/2022
"no ice. still showing error e2, optic sensor light not on. reset unit, optics working, ice maker cycled and filled."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS04
Near Richmond, VA 23229
Jerod R.
Job Details:
11/30/2022
tested unit found auger drive and trim broke added pic ordered needed part; ordrng 1 W10837274 (plate) and 1 WPW10347093 (ice container)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Crozet, VA 22932
Kyle A.
Job Details:
11/30/2022
Cx complaint of rusty panel. Did confirm and changed panel. Unit is now as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Frederick, MD 21701
Brian R.
Job Details:
11/30/2022
came out to replace parts and pulled gearcase out box and clutch teeth is broken. will need to reorder part. took picture of broken piece as well. advised cx we will try to put a rush on part and get back out as soon as we can. office to reschedule.; ordrng 1 W11454741 (Gearcase Re Order)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Columbia, PA 17512
Justin L.
Job Details:
11/30/2022
Cx complaint unit not finishing cycles. Was able to access unit and found F8E1. Ran diagnostic and went through no issue. Started a regular cycle and found that the valves getting voltage but not opening. Unit will need valve for repair. Ordering part and setting return for Tue 12/6/22; ordrng 1 W11513255 (valve)
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Oakton, VA 22124
Richard B.
Job Details:
11/30/2022
"CX Complant . Microwave not heating. Inspected unit and found inverter error code Changed inverter board and magnatron. Microwave heating as designed. Job compketed , RB"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Newport News, VA 23601
Justin W.
Job Details:
11/30/2022
arrived to find outer tub damaged. checked spin basket was good. reordering tub; ordrng 1 W10381078 (tub (reorder)) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS04
Near Richmond, VA 23229
Jerod R.
Job Details:
11/30/2022
tested unit found auger drive and trim broke added pic ordered needed part; ordrng 1 W10837274 (plate) and 1 WPW10347093 (ice container)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Burke, VA 22015
Robert W.
Job Details:
11/30/2022
"Replaced Control, harneee and thermistor unit is working properly."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/30/2022
"replaced control, both thermistors, evap fan, fluffed gasket again until return visit. oredering gasket and thermistor cover to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11501317 (gasket) and 1 W10608692 (cover)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB0
Near Arnold, MD 21012
Israel R.
Job Details:
11/30/2022
Installed new heater per service notice. heating element - sp w11540964 - special project s17304. Installed new heater and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charles Town, WV 25414
Ricky E.
Job Details:
11/30/2022
"customer stated that the unit would fill and do nothing else.. verified issue replaced the control, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near New Castle, DE 19720
Andrew W.
Job Details:
11/30/2022
"Cx complaint is unit not cooling. inspected and could not verify complaint. unit has multiple signs of damage to the cabinet, doors, and the cover for the compressor. inside the unit is dirty and moldy. unit has been plugged in for less than a day and unit has a frozen ice pop inside the freezer. temp in the rc is 36 and temp in the freezer is 6 with both compartments empty and the door open. when checking temp of fc foud active roach infestation. cx stated they did not wish to repair this unit due to the neglect by the renter of the unit. unit is not repairable. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Lancaster, PA 17601
Justin L.
Job Details:
11/30/2022
Cx complaint not dispensing. Was able to access unit and found cover is warped allowing cold air in and causing valve and reservoir to freeze and fail. Due to freezing valve is cracked and leaking and causing housing to fail. Ordering parts needed for repair and once in office will need to set return; ordrng 1 WPW10554299 (fill tube heater) and 1 W11168758 (water resevoir) and 1 WPW10341329 (dual valve) and 1 W10842950 (housing) and 1 WPW10575423 (water box cover)
We serviced a
KITCHENAID OVEN
Model KODE900HSS00
Near McLean, VA 22101
David J.
Job Details:
11/30/2022
CX complaint grill feature and oven is not working properly. After previous visit found that when inserting the grill into connector it is not reading that its connected. Brought back new grill assembly and plug placed new grill. Insert in oven and still was not getting recognized. Replaced connector inside unit. Powered unit back on and tested grill. Option is now working as intended. Unit is working as intended. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/30/2022
"cx complaint aig wm will not cycle, it is stuck in rinse cycle please call techline while in home checked unit and found no error codes checked under unit and found teeth on cam grinded off causing unit to make loud noise while trying to wash . replaced with vs cam and tested unit is now running as designed . called techline to document.unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW1
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/30/2022
"cx complaint unit leaking and lid broken , checked unit and found inlet valve unseated leaking at rubber uninstalled and properly reseated and inlet valve no longer leaking , found lid on both sides broken and no letting unit lock , qouted cx for lid and cx refused repair for lid . cx paid service call and unit is no longer leaking ."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS0
Near Elkridge, MD 21075
Justin S.
Job Details:
11/30/2022
the unit is getting a blower error. replaced the blower with vs and retested. th eunit is now working correctly. the unit is now ready; ordrng 1 W11245567 (blower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arlington, VA 22209
David J.
Job Details:
11/30/2022
"CX complaint unit is not cooling in Rc side. Took temps and found unit at 37° in FC and 62 in RC inspected back wall of FC and fan is blowing good but no air is pushing out to the RC inspected diffuser and could not get to operate correctly, this unit needs parts for a return visit to repair correctly ordering parts and will return once they arrive; ordrng 1 W11317276 (Air diffuser) and 1 WPW10384183 (Thermistor fc) and 1 W11581973 (Harness fc)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fairfax, VA 22032
Carl R.
Job Details:
11/30/2022
"Cx complaint is, Not Starting or Operating - Dishwasher. Found that the adjuster on both side's of the rack. Cx had to make the dishwasher rack work with tie straps. Removed the original adjusters and installed new adjuster kit. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/30/2022
"cx complaint no cool, checked unit, unit at room temp, checked compressor, ran test 4, compressor reading 18 amps. spoke with AR, was advised to order ss components, ordering ss parts to complete repair.; ordrng 1 W11506635 (coupler) and 1 W11506621 (lockring) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11574734 (compressor) and 1 W11504447 (coupler) and 1 W11504445 (coupler) and 1 W11109499 (drier-tube) and 1 W11598434 (evap) and 1 W11506620 (lockring) and 1 W11504450 (lockring) and 1 W11411956 (condenser) and 1 W11504445 (coupler) and 1 W11504431 (coupler) and 1 W11224256 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details:
11/30/2022
"Installed new doors, gasket and nameplate. Unit is back to normal operations."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Reading, PA 19610
Fred G.
Job Details:
11/30/2022
cx complaint units water dispenser is sticking when pressing. inspected unit and found when pressing the paddle the paddle is not fully releasing and more water is dispensing then needed. removed paddle and found paddle switch was continuity intermittenly when pressed in. also found paddle its slef is slightly warpped and not releasing switch. replaced both paddle and switch and found unit now works as designed. cx also complained that ice is think and large sized and sometimes they find balls of ice. i found the ice door is not fully closing. was able to place some water down it and it did not hold. ordering ice door and cx does not want to replace their copper water line so we will hold off the regulator. schedule cx for 12/9/22; ordrng 1 W11189145 (door-ice) and 1 looklook
We serviced a
WHIRLPOOL WASHER
Model WTW5640XW3
Near Enola, PA 17025
Fred G.
Job Details:
11/30/2022
"with the assist of AS we were able to access unit and replace the drive motor, gearcase, splutch, capacitor, tub, tub filter and screw from van stock, spin basket, and drive belt as per previous visit. tested unit and found unit now checks good.; ordrng 1 WPW10215093 (clean out filter (FG VS)) and 1 WP8533928 (screw (FG VS)), used 1 WPW10215093 (filter), and 1 WP8533928 (screw) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Harrisburg, PA 17104
Andrew S.
Job Details:
11/30/2022
"Cx complaint is that the unit is not cooling. Upon arrival I found that the unit was not plugged in. I powered the unit and removed the evap cover and found that a frost pattern was not developing. I also found that the compressor was coming on and buzzing and shutting right back off. I checked the compressor and found it to be reading 5.2 Ohms, 6.6 Ohms and 11.8 Ohms. I called MM and gave him my findings. I am ordering the compressor, evap, drier and other related parts. Will also need a 3 call count for SS repair. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11546692 (Evap) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler) and 3 W11506635 (Process Stub)s and 1 3CallCountSS (3 Call count ss Repair)"