We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Washington, District of Columbia 20016
Sherwood
Job Details:
08/23/2023
cx complaint no ice or lights in rc. arrived today and i did confirm IM not working and lights in rc out. i remove the pantry ui control than reset unit. lights did come on after reboot. and also did IM test and IM is now harvesting and filling with water. called TL he advised replacing the pantry harness and ui. gave cx quote they will call in if they want to proceed with repair. so i taped connection to ui and reinstalled old board. unit light and IM are still working.
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Washington, District of Columbia 20003
Samuel R.
Job Details:
08/23/2023
replaced part and tested unit.unit has poor water flow.found water valve to be bad.unit will need a new water valve W10897719 0 tribles; ordrng 1 W10897719 (water valve)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Baltimore, Maryland 21239
Shane M.
Job Details:
08/23/2023
install harness. calibrated the unit. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Columbia, Maryland 21045
Robert L.
Job Details:
08/23/2023
"cx complaint loud gringing when start, found cam teeth not clearing and rubbing, found cam worn down, van issue no truck stock, ordering cam, cx needs to leave by 1pm; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ellicott City, Maryland 21043
Robert L.
Job Details:
08/23/2023
"installed new valve, recalibrated and tested all ops ok"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Harrisonburg, Virginia 22801
Danny R.
Job Details:
08/23/2023
unti wasnt heating well was shutting off earfly replaced tco fuse now runds good heats well
We serviced a
KITCHENAID FREEZER
Model KBFN502ESS02
Near Harrisonburg, Virginia 22801
Danny R.
Job Details:
08/23/2023
S-code covers parts and labor will need kits installed
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Winchester, Virginia 22602
Ken M.
Job Details:
08/23/2023
Dispenser assembly does not include the faucet button assembly. Ordering faucet assembly and bezel.; ordrng 1 W11662334 (faucet assembly) and 1 W11375989 (bezel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Hagerstown, Maryland 21740
Ken M.
Job Details:
08/23/2023
"Control, UI, inlet valve, triple valve, rear adapter, and gaskets replaced and tested. Unit is working properly. Old parts, except controls, left with customer."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Clarksburg, Maryland 20871
Ricardo S.
Job Details:
08/23/2023
"Cx compalins that the unit not cooling after repair, inspected unit, the Rc temp read 48 degrees, Fc temp 65 degrees, no frost pattern on freezer evaporator.. Order nitrogen, unit has a leak .. order both compressor and drier 3 counts job .. sealed system repair; ordrng 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator) and 1 w11590197 (valve) and 3 countsjob (3 counts job)s"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Sinking Spring, Pennsylvania 19608
Cody H.
Job Details:
08/23/2023
Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.
We serviced a
WHIRLPOOL FREEZER
Model KBFN506EPA00
Near Charlottesville, Virginia 22903
Kyle A.
Job Details:
08/23/2023
Rc 44 fc 21Cx complaint of unit rising in temp. Did confirm and found no dye on either pan. Going to need to come back with second tech to pull out unit and charge with nitro.; ordrng 1 WPW10143759 (Drier) and 1 W11506635 (Coupler)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Leesburg, Virginia 20175
Ricky E.
Job Details:
08/23/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW00
Near Newport News, Virginia 23607
Justin W.
Job Details:
08/23/2023
cx complaint unit not defrosting. checked unit to find unit not defrosting. heater ohmed at 48.7 ohms. defrosted evap and ohmed out thermistor in ice at 487 ohms. thermistor bad. ordering thermistor to complete repiar. scheduled cx for monday 8/28/23; ordrng 1 WPW10383615 (thermistor 36.93)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Fredericksburg, Virginia 22408
Robert W.
Job Details:
08/23/2023
Replaced strike and tested ujnit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Frederick, Maryland 21701
Justin S.
Job Details:
08/23/2023
CX complaint not cooling - both sections - side by side refrigerator - internal lights - on. Unit cooling was off upon arrival. CX did not know unit cooling was off. Turned un it cooling on and temp. began to drop. Unit works good
We serviced a
KITCHENAID OVEN
Model KOST100ESS20
Near ,
Ricky E.
Job Details:
08/23/2023
"installed part, unit cks ok"
We serviced a
WHIRLPOOL DRYER
Model MED8200FW0
Near Oakton, Virginia 22124
Demonte S.
Job Details:
08/23/2023
Inspected the unit. Found that the cx is saying that the Dryer isn't Heating. Ran Service Diagnostics on the unit. Error codes are F4E4 = L2 Line Voltage Error. Checked power to the Terminal Block. L1 to N = 120.3 Volts. L2 to N = 120.8 Volts. L1 to L2 = 245.2 Volts. I then noticed that the User Interface port clip to the control Board is broken with a peace of tape. Checked the Heater Element. Heater is reading Open Line. Checked the T.c.o. Sensor. I'm getting 0.4 Ohms. Unit will need the Main Control Board = W11537215 & Heater Element = Wp8544771. Cx paid for the Service Call only by Card. If the cx calls back please Order these two parts. Don't go without parts.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Powhatan, Virginia 23139
Joseph D.
Job Details:
08/23/2023
Replace fan at thermistor unit out cooling properly no other issues noted working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Baltimore, Maryland 21223
Emmanuel R.
Job Details:
08/23/2023
"Cs fc in not cooling, confirmed complaint, Fc temps 21 degrees ,thermistor ohmed out 13k. Pulled unit out and found the capictor on the board is shorted out. I got shocked by touching the sides of it. Also test 3 evp fan not activating, it coulod be due to the board being bad.Replace board retest evap fan. Ordering control board and evap fan w.harness if needed. Tmps in Rc are good 37degrees and its making ice.; ordrng 1 W11224256 (control) and 1 W11578030 (evap fan w/harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, District of Columbia 20003
Samuel R.
Job Details:
08/23/2023
cx complaint unit wont cool.inspected unit and could confirm cx complaint.found both evap and comndensor fan coming on.found starter to try and start but compressor would not kick over.did a amp draw and got 0.38amps.unit needs a new compressor.W11547313, W11504416, W11504431, W11506621, W11506635,; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)
We serviced a
KITCHENAID RANGE
Model KFGC500JSS01
Near Alexandria, Virginia 22309
Tanner B.
Job Details:
08/23/2023
Replaced grate on cooktop. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Annapolis, Maryland 21401
Israel R.
Job Details:
08/23/2023
Customer complaint unit is light are not turning on. I found all lights are out kitchen air to cover parts and labor. Completed service pointer per service matters. I replace all lights and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near York Haven, Pennsylvania 17370
Fred G.
Job Details:
08/23/2023
cx complaint unti is leaning forward and drawers pull out. inspected unit and found left side adjuster foot had failed not allowing unit to get lifted. I was able to replace the roller and found unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Odenton, Maryland 21113
Israel R.
Job Details:
08/23/2023
Customer complaint unit is not drying correctly. Damp cloth at the end. I tested the unit and the unit is heating. Is reaching 200 degrees. Disconnected the rear hose and tested. Unit is pushing good air. I asked the customer if they have clean the vent. She said no. I adviced her to clean the vent. The unit is working fine is heating and pushing air good. The issue is with the vent or load issue. May be overloading the unit and not letiting good airflow.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ03
Near Hampton, Virginia 23661
Justin W.
Job Details:
08/23/2023
cx complaint ice maker not making ice and door handle loose. checked unit to find no error codes on test 56. found test 36 activates fan properly. temps are at 38 rc and 0 fc. water entering ice maker properly. test 57 completed harvest. advised cx to monitor over next 24-48 hours for ice production.; ordrng 1 W11045125 (handle)
We serviced a
JENNAIR REFRIGERATOR
Model JSC24C8EAM00
Near Severn, Maryland 21144
Israel R.
Job Details:
08/23/2023
"Customer complaint unit was cooling and making ice and now is back to warm both section. No frost pattern at all. The three way vavle is not starting and there is dy on the pipes near the dryer and all the way up the back. The unnit is not cooling i cannot hear the three way vavle is not gettign power. Unit needs SS. The condenser fan is vibrating on of the fins is barely on and fapping Ordering dryer, threeway vavle, solenoid, control and fan blade. Call customer when part is available.; ordrng 1 WPW10143759 (dryer) and 1 W10156818 (fan blade) and 1 W11590197 (3 way valve) and 1 WPW10364560 (solenoid) and 1 WPW10235503 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Lewisberry, Pennsylvania 17339
Fred G.
Job Details:
08/23/2023
"cx complaint friday they found unit was dead and was only making a clicking noise. inspected unit and found today unit seems to work. I first took temps and found -3 degrees FC, 36 degrees RC. both RC and FC fans are working and damper is opening and closed 01=01, 02=01, 03=both fans and damper work, 36=ice fan came on, 39=01, 63=all pantry lights lit up, 65=01, 66=E0 no error codes. I found all leds are working. I found unit is making ice. today unit is working as design. charged cx only for service call $120 in cash. 2 fiftys and 1 twenty."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Leesburg, Virginia 20176
Ricky E.
Job Details:
08/23/2023
"customer stated that the fzr lamp was out and the upper lamps were out... verified issue and replace the fzr led and left rear upper led, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fredericksburg, Virginia 22408
Robert W.
Job Details:
08/23/2023
Replaced bin and tested and unit is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Hanover, Pennsylvania 17331
Sal R.
Job Details:
08/23/2023
CX complai t is that the after the repair the unit is still leaking in the same fashion. I was able to enter diag and found a F9E1 error code. I started a diag cycle and found water to gush out from under the door. i drained the unit and removed the outer door. I ran a 2nd auto test and found water to be overwhelming the tub and spilling onto the floor. I called WP Techline and discussed my findings. I was informed to order 1 clear dishwasher door to clearly ID the spray apatterns and see what is causing the leak. I am ordeirng 1 clear door. Office to set a return date; ordrng 1 cleardishwasherdoor (clear dishwasher door)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Hershey, Pennsylvania 17033
Cody H.
Job Details:
08/23/2023
"CX complains unit is not locking correctly. Found unit to show f7e7 - motor unable to reach target error as well as f5e4-lid not opened between cycles. Ran unit through diagnostic test and unit went through testing with no issues. When checking sensor readings tachometer value was irratic at begining of test but settled down and read correctly for rest of test. lid lock actuated normally and unit gearcase did not appear to be leaking at all. CX ran unit through normal cycle with full load and unit began cycle as per normal and cx stated it usually doesnt start for him. Due to irratic behavior ordering control, motor, actuator, splutch, lid lock for return. Office to schedule with cx when all parts are approved and arrive. CX EMAIL CONFIRMED.; ordrng 1 W11543997 (control) and 1 W11394572 (lid lock) and 1 W11457841 (lid lock strike) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W10913953 (actuator)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Frederick, Maryland 21701
Justin S.
Job Details:
08/23/2023
"CX complaint says washer cuts off in mid- cycle-- states washer was part of new built home package- Ran diagnosis cycle and noticed unit was not agating or spinning. spun basket by hand and read rpm tach was working fine. Unit was shifting and tested capacitor reading were good. All componets work fine. Replaced control board and ran diagnosis cycle and unit began to spins, fill, drain, and agiate. Unit is working great now"
We serviced a
WHIRLPOOL WASHER
Model Wtw5010lw0
Near Virginia Beach, Virginia 23451
Branden R.
Job Details:
08/23/2023
"cx not filling with water. will turn on, clicks several times, and then the 'done' indicator . . . checled unit and found bad cap on unit not allowing it to sense replaced with pre id and tested unit is now running as deisnged."
We serviced a
WHIRLPOOL STACKABLE
Model CET9000GQ1
Near Virginia Beach, Virginia 23462
Branden R.
Job Details:
08/23/2023
"cx complaint not operating and showing an f27 error code that states excessive water or soap in the line. checked unit and found error , found unit will need a new drain pump and a pressure switch . unable to check pressure hose for kinks . unit will be pulled out once next apt is made . advised cx i will have to order a 2nd tech if units not pulled out ordering 2nd tech just incase units not pulled out .; ordrng 1 W10730972 (drain pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Hanover, Pennsylvania 17331
Sal R.
Job Details:
08/23/2023
"CX COMPLAI T IS THAT THE UNTI STOPS MID CYCLE AND WILL NOT DRAIN. i FOUND 3 ERRORS TO INCLUDE f9e1, fae2, AND f8e4 . i FOUND NO WATER IN THE FLOAT TRAY. I ran a test cycel and found the unit to not drain and power off. When manuely draining the unit , unit drain fine. I am ordering 1 sump & motor (W11416362) and 1 vent fan assm (W11414073). Once the contract is approved, please have somoene form teh office call to set a retun date.; ordrng 1 W11414073 (vent fan assm.) and 1 W11416362 (sump & motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Ashburn, Virginia 20147
Richard B.
Job Details:
08/23/2023
"CX complant. Dishwasher not washing. Prior diag found unit needs sump assembly. Installed sump and tested unit. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hagerstown, Maryland 21742
Ken M.
Job Details:
08/23/2023
Customer complaint is that the unit is not dispensing water or making ice after last visit. Found the supply valve still shut off. Valve opened and unit tested. Unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Hagerstown, Maryland 21742
Ken M.
Job Details:
08/23/2023
"Strike replaced. Unit uninstalled at time of repair, could not test unit. Old part left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near Afton, Virginia 22920
Danny R.
Job Details:
08/23/2023
"i found cold control not making unit do proper temps also fan is intermiton working replaced cold control and fan checksok runninf good now; ordrng 1 WP2315539 (motor-evap dr vs) and 1 drvs (dr vs), used 1 WP2315539 (evap fan drvs) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near New Market, Maryland 21774
Justin S.
Job Details:
08/23/2023
CX complaint f9 lock to drain but not draining. Replaced drain pump. Unit now drains good. Ran diagnosis cycle and all componets functioning well..
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Chesterfield, Virginia 23838
John P.
Job Details:
08/23/2023
Installed compressor pressure tested vacuum charge tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Mount Airy, Maryland 21771
Justin S.
Job Details:
08/23/2023
"CX complaint broken or missing parts - lid strike. Replaced drain, control, and lid lock. Ran dignosis cycle and unit spins, fills , drains, and functions great!"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0AS00
Near Damascus, Maryland 20872
Ricardo S.
Job Details:
08/23/2023
"Cx complains that the upper oven takes long time to reach temp, inspected unit, the broiel element is bad, also the bake element is out of range 12.4 ohms.then read 2.5 ohms fuse cks ok.. order parts; ordrng 1 WPW10260252 (elmnt-brol) and 1 w11545804 (elmn-bake)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Felton, Delaware 19943
Frederick R.
Job Details:
08/23/2023
CX complaint is inside dryer chipping. Inspeted unit and found several spots where the paint has chipped off the drum and according to CX all over their clothes. Ordering new drum. Informed CX that part would be shipped directly to them and for them to call us once they inspect it for damages.; ordrng 1 W10899578 (drum)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Winchester, Virginia 22603
Ezra M.
Job Details:
08/23/2023
"noise. found back left suspension rod not sitting properly, preventing unit from spinning smoothly. reinstalled properly, verified spinning normally."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4709PAW1
Near Eldersburg, Maryland 21784
Brian R.
Job Details:
08/23/2023
cx complaint is unit wont start or turn on and a light keeps flashing. tried to turn breaker off a bit then back on and unit still the same. units O-O-W and he knows. start button was flashing. was able to cancel and drain. unit wont take code and consol wont respond or work to every touch. was able to get unit to start and run 3 times and cancel and drain. went over unit with cx. start button does not work all the time. console needed. gave cx quote as she wants to look at new units first. she will pay 120 service for today.; ordrng 1 W10811160 (Console White 226.16)
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ1
Near Severn, Maryland 21144
Israel R.
Job Details:
08/23/2023
Customer complaint units top rack adjusters are falling apart and thery were melting on the heater. I called techline and safety and the they gave us parts auth. But they told me to let the customer know not to overload the unit and or have heavy items in the lower rack or not at all. Unit is back to normal operations.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS00
Near Williamsburg, Virginia 23185
Orbie
Job Details:
08/23/2023
replaced magnetron. tested unit. working as designed. collected $120 from cx.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Lancaster, Pennsylvania 17602
Bernard M.
Job Details:
08/23/2023
"Cx complaint unit makes rattling noise during spin. Found no error codes stored. Ran high speed spin on manual and didn't hear noise. Inspected underneath and found rotor screw loose. Removed rotor and found the inner teeth of slider wearing down. Drive shaft checked good. Replaced slider using pre-id parts and used new rotor screw, ran test cycle and unit completed test without issues or noises. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, Virginia 23464
Branden R.
Job Details:
08/23/2023
came out and replace parts on unit . tested unit is running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Virginia Beach, Virginia 23456
Branden R.
Job Details:
08/23/2023
cx complaint doors not sealing - side by side refrigerator - all doors checked unit and found heat look not properly seating to frame . called tehcline and was advised they will be reaching out to cx for unit . unit is unrepairable .
We serviced a
KITCHENAID DISHWASHER
Model Kdtm404kps1
Near Virginia Beach, Virginia 23456
Branden R.
Job Details:
08/23/2023
"cx complaint unit not draining , checked unit and found weak drain pump . unable to uninstall unit . vary tight advised cx i will be ordering drain pump but cx will have to have unit uninstalled so we can replace drain pump cx agreed .; ordrng 1 W11412291 (drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Richmond, Virginia 23225
Chris B.
Job Details:
08/23/2023
replaced control tested unit found frost covering evap unit wroking as desighned
We serviced a
MAYTAG RANGE
Model MGR6600FW1
Near New Providence, Pennsylvania 17560
Bernard M.
Job Details:
08/23/2023
"Replaced parts per previous tech, set preheat for 350, unit reached temp without shutting off. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model GR478LXPS1
Near Sykesville, Maryland 21784
Brian R.
Job Details:
08/23/2023
came out and replaced sensor and tested unit to 350 to check temps. temps still 75-100 off. we cant order control for this unit and cx said he can order online and call us back to install. he said he would of had it for today but wanted to see how sensor worked first. will leave ticket open for now.; saved tckt
We serviced a
JENN-AIR RANGE
Model JES9800CAB00
Near Hummelstown, Pennsylvania 17036
Cody H.
Job Details:
08/23/2023
"CX complains unit says 'option not available' when trying to use oven. Was able to deenergize unit and reset, unit began heating bake again after power restored. preheated unit to 350*F and unit reached temp with no issues. Ordering control and console for use on return due to irratic issues. Office to schedule with CX when all parts arrive.; ordrng 1 WP8507P23460 (control) and 1 W10239347 (console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAS0
Near Damascus, Maryland 20872
Ricardo S.
Job Details:
08/23/2023
"Cx complains that the unit not draining inspected unit and found a pc of glass on drain pump, also the propeller is broken, unit draining slowly.. unit need parts.. CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 WPW10545278 (drain hose)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC97ES0ES02
Near Monrovia, Maryland 21770
Ricardo S.
Job Details:
08/23/2023
"Cx complains that the turntable make noises and sometimes stops.. inspected unit several times and tunrtable motor works fine, the ring turn make noises and plate get stuck.. order part; ordrng 1 W11110134 (ring-turn)"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Spring Grove, Pennsylvania 17362
Drew B.
Job Details:
08/23/2023
arrived and per sticky notes to call wp tl and spoke to Brandon had given him the history and the current psi of the low and high when running the unit is 8 in vac and 50-60 on high then when unplugged 0+2 on the low and the high stayed at 55 then you could hear air relaease then the high side equalizes .. TL was puzzled and reachdd out to the high up Tl REP. they respoinded and advised today to dump current charge pull 30 invac for 25 mins... fill half back up(28g) then dump that pull vac for 25 mins and fill to full scale weight to get air out of system PER TL NO EVAP parts replaced today.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Warrenton, Virginia 20187
Daniel J.
Job Details:
08/23/2023
this vist confirmed e5 error still present replaced ui and evap motor cycled passed harvest filled with water in mold
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Gainesville, Virginia 20155
Daniel J.
Job Details:
08/23/2023
right front burner not lighting takes awhile spark but long time to ignite verified slow and at times not lighting removed cap and head no visble damage or corrision replaced tested now lighting as normal
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Leonardtown, Maryland 20650
Davonte
Job Details:
08/23/2023
dropped part off on cx front step. took pic. box to big for mailbox
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hampton, Virginia 23661
Justin W.
Job Details:
08/23/2023
cx complaint unit not cooling properly. called spoke to cx prior to arrival cx stated unit started to cool she believes but she wanted to keep her appointment to confirm temps were good. arrived to find rc at 35 and fc at -1 unit working as designed and ice bin is full.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Hanover, Pennsylvania 17331
Sal R.
Job Details:
08/23/2023
"CX complaint was that the unit would not drain. I found a F9E1 in diag. I cleared the code and ran a manuel fill and a test 8 drain. I found no movment from the pump. I accessed the drain pump and found at the pump only 9,2KO resistance. I was able to access and replace the pump and ran a auto test. I found the unit tobe opperating as desogned. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Virginia Beach, Virginia 23464
Zachery R.
Job Details:
08/23/2023
"replaced parts, tested, secured ui in bin."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Mount Airy, Maryland 21771
Justin S.
Job Details:
08/23/2023
"CX complaint error codes F9E2, F8A2, FAE2, F7E1. Kick plate was removed upon arrival. Under dishwasher was dry. No soap was added. Ran diagnosis cycle and found the bottom of dishwasher was covered in suds. Explained to cx that after every 30 washers a cleaning cycle needs to be down using affesh product tablet. After Diagnosis cycle completed no error codes repeated."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Columbia, Pennsylvania 17512
Justin L.
Job Details:
08/23/2023
"Cx complaintr unit making noise. Was able to access unit and found that the idler was seizing and rollers were worn. Replaced with pre-id and van stock and tested unit now operates as designed no further work needed; ordrng 2 WPW10314173 (ROLLER (JL VS))s, used 2 WPW10314173 (ROLLER (JL VS)) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Washington, District of Columbia 20002
Samuel R.
Job Details:
08/23/2023
cx complaint unit is not washimng.inspected unit got no error codes.checked under unit and found belt melted from unit bottoming out and getting stuck.melted through the motor pulley.will need to replace motor since belt womnt sit correctly on motor pulley W11283592 1 tribles; ordrng 1 W11283592 (motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Leesburg, Virginia 20176
Ricky E.
Job Details:
08/23/2023
"installed ff evap assy, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Goldsboro, Pennsylvania 17319
Fred G.
Job Details:
08/23/2023
i was able to access unit and replace the auger coupler and ice bin as per previous tech. unit now dispenses cubed ice. unit checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM0
Near Middletown, Pennsylvania 17057
Fred G.
Job Details:
08/23/2023
"cx complaint unit starts then shuts off. Inspected unit and entered diag and found f3e1, f6e1, f6e6. cleared codes and ran auto test and found unit finished test without issue. I removed the terminal block cover and found connection was good. test voltage to unit and found 121.5vac. i went in the basement and found the drain hose was leaking and the outlet for the unit is right next to the drain. I found outlet is getting wet and shorting out. unit checks good. charged cx only for service call. cx paid in full by check"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Mechanicsburg, Pennsylvania 17050
Andrew S.
Job Details:
08/23/2023
Cx complaint is that the unit is not counting down and on heavier loads the clothes don't get spun out very well. Upon arrival I found that the latch is not latching properly but intermittently. I also found and F5E2 and F8E1. The drain hose was too long and was submerged in water in the stand pipe. I was able to adjust the hose to prevent the end from being submerged. I the tested the door latch and found that it is not always latching. I am ordering the door latch. Please contact cx when the part is avaialble to schedule the return visit.; ordrng 1 W11565030 (Door Latch)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Lexington Park, Maryland 20653
Davonte
Job Details:
08/23/2023
"cx complained when unit was spinning basket was hitting against the sides. inspected unit and cx confirmed complaint. ran a rindse and spin cycle on unit. could hear griniding noises coming from transmission. inspected bottom of unit, saw some gearcse oil. quoted cx for repair. cx will be looking to get new machine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Elizabethtown, Pennsylvania 17022
Fred G.
Job Details:
08/23/2023
"i was able to access unit and replace the fan motor, control and both left and right sliders as per previous tech. unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near New Cumberland, Pennsylvania 17070
Fred G.
Job Details:
08/23/2023
"cx complaint RC is not cooling. inspected unit and found ice outside of the evap cover. removed cover and found defrost failure. tested defrost thermistor and found 13,50khoms. I found evap fan not working. found 122.4vac to fan. replaced thermistor and fan motor and found unit now checks good."
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW0
Near North Garden, Virginia 22959
Kyle A.
Job Details:
08/23/2023
Cx complaint of unit squealing. Did confirm and found it coming from the idler. Replaced idler and the unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Hanover, Pennsylvania 17331
Sal R.
Job Details:
08/23/2023
"CX complai t is that the unit is still not making ice. I found a E5 error code. I took temp readings in the FC at 0 degree when set to 3. I ran test 36 , 56, 57 and found fan motor to opperate, unit to harnvest and the E5 error. I accessed the valve and ran test 45 and found the valve to open. I found that the filltube is frozen. I am reortderign 1 fill tube heater (W11087201), 1 fill tube (W11484604), and 1 icemaker (W11658802). Once the parts are avalible, please have somoene form teh office call to set a return date.; ordrng 1 W11658802 (icemaker) and 1 W11484604 (Fill tube)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Middletown, Pennsylvania 17057
Cody H.
Job Details:
08/23/2023
"CX complains unit is not drying clothing. Found unit to not be heating but unit does rotate. Was able to access heating element and check resistance to which it showed O.L. Checked cut offs and fuses and all checked good. unit will need element for repair. Was able to replace element with VS part, tested unit and unit now heats and works as designed. No further work needed.; ordrng 1 WP3387747 (element CH VS), used 1 WP3387747 (Element CH VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashburn, Virginia 20147
Richard B.
Job Details:
08/23/2023
"CX complant. Food freezing , Prior diagnosis found temps reading too low in fresh food section . Installed thermister in fresh food section. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1MHKXMB07
Near Ashburn, Virginia 20148
Richard B.
Job Details:
08/23/2023
"CX complant. Fridge leaking occassionally. Inspected unit and found evap drip line iinside cabinet is broken and letting water drain through foam insulation and out between the metal backer and frame on left side . Tried snaking drain tube from bottom but it seems clear. Collected 120 service call. advised CX inside cabinet cannot be fixed, RB"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Williamsburg, Virginia 23185
Orbie
Job Details:
08/23/2023
replaced clips. unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, Maryland 21213
Shane M.
Job Details:
08/23/2023
installed all parts. unit working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Upper Marlboro, Maryland 20774
Shane B.
Job Details:
08/23/2023
applied some paint to a papertowel because cxis concerned the new paint wont match the color of the unit. allowed paint to dry and let cx compare it. cx is unhappy with how the paint matches. new paint is darker than the paint in the unit. i applied the paint and let it dry. tested the unit. it is working as designed. cx isnt happy with how it looks. gave her cx care number. unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Upper Marlboro, Maryland 20772
Shane B.
Job Details:
08/23/2023
"cx complaint is a sizzling nosie in FC section. cx said they hear it randomly. i explained how the defrost heater works and she believes thats what shes hearing. i inspected. frost pattern looks normal. heater is mounted correctly and temps are good. ran heater in diagnostics. found it is working as designed. also found door handles on unit were loose, tightened them. unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Crozet, Virginia 22932
Danny R.
Job Details:
08/23/2023
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model Mvwb835dc4
Near Gainesville, Virginia 20155
Daniel J.
Job Details:
08/23/2023
unit wont start stopped mid cycle when lights was on double beep when button was pressed now longer powering on entered diag f6 e2 acu cant hear console when trying to start diag cycle double beeps lbuttons no longer responding removed speaker connection no change led light blinking steady on main control unit will power on in diag but freezes up after enter or after a few seconds on being powered on double beeps for incorrect key pressed sugguest console paid service call fee by cc
We serviced a
MAYTAG DRYER
Model medb835dc4
Near Severn, Maryland 21144
Israel R.
Job Details:
08/23/2023
Installed new latch and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near New Windsor, Maryland 21776
Brian R.
Job Details:
08/23/2023
cx complaint is unit makes a loud sarp sound when its running like a scrapping or something. tested and checked unit. she said at times sound is only on start and goes away or comes and goes and depending on load size unit might be louder. belt has some play in it and rollers and idler are dry. unit heats and runs will just need to update rollers and parts and lube unit. as soon as parts are in office will schedule.; ordrng 1 349241T (Roller Kit) and 1 WP691366 (Idler Pulley) and 1 341241 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Jefferson, Maryland 21755
Ricky E.
Job Details:
08/23/2023
"installed parts, unit cks ok.."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Yorktown, Virginia 23693
Carl A.
Job Details:
08/23/2023
replaced both parts tested unit works as deisgned
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, Maryland 20852
Brian F.
Job Details:
08/23/2023
"Installed ice maker fill tube, ran test 97, ice maker now filling properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Dallastown, Pennsylvania 17313
Bernard M.
Job Details:
08/23/2023
"Replaced valve per previous tech, dispensed water from door and water had steady flow. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Louisa, Virginia 23093
Kyle A.
Job Details:
08/23/2023
Cx complaint of unit not completing cycle. Did confirm and found back out wire on cold valve. Reseated wire and unit is now as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Ashburn, Virginia 20148
Richard B.
Job Details:
08/23/2023
"CX complant. Unit resets itself. on occassion . Inspected unit and found F6E0 error code several times. Found unit needs comms harness , UI and acu also comms harness. Not in stock, Further work needed. RB; ordrng 1 W11616683 (UI) and 1 W11261165 (ACU) and 1 W11256629 (signal harness) and 1 W11356990 (harness)"
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Glen Burnie, Maryland 21061
Emmanuel R.
Job Details:
08/23/2023
"Cs unit is leaking gas, confirmed complaint. I found the gas line wasnt secured so it leaked out gas. I removed line applied gas rated thread tape and tested for leaks again. No more gas leaking. Prove of purchase on file. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Shrewsbury, Pennsylvania 17361
Bernard M.
Job Details:
08/23/2023
"Replaced parts per previous tech, ran test cycle and water dispenses through housing and unit completes cycle without issues. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED7300XW0
Near Waldorf, Maryland 20603
Shane B.
Job Details:
08/23/2023
cx complaint is a screaching noise that happens randomly every few seconds to a minute. cx started the unit and it made the noise right away and again a few seconds later. i inspected and found the idler badly worn and not spinning. replaced with preIDed part and tested unit. it is running quietly. working as designed.
We serviced a
MAYTAG WASHER
Model WFW75HEFWO
Near Warrenton, Virginia 20186
Daniel J.
Job Details:
08/23/2023
washer f9 e1 error at times during cycle also different noise from drain when in use tested and unit moving water sugguest possible motor over heating during drain causing f9 e1 error while in cycle paid in full by cc replaced drain pump tested draining normal no errors
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZO4
Near Gloucester, Virginia 23061
Lucas R.
Job Details:
08/23/2023
"cx complaint water line damaged, checked unit found reservoir tube pulled out of cabinet, sealed cabinet with permagum and secured tube with zip tie, unit working as designed.; ordrng 1 212643 (perma gum lrvs), used 1 212643 (perma gum lrvs) from stock"