Service History 278 - VIA Appliance

We serviced a

JENNAIR RANGE

Model JJW2727DS03

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 08/23/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 08/23/2023

applied some paint to a papertowel because cxis concerned the new paint wont match the color of the unit. allowed paint to dry and let cx compare it. cx is unhappy with how the paint matches. new paint is darker than the paint in the unit. i applied the paint and let it dry. tested the unit. it is working as designed. cx isnt happy with how it looks. gave her cx care number. unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Richmond, VA 23236

Joseph D.

Job Details: 08/23/2023

Replaced heater harness and unit working properly. No other issues detected.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Georgetown, SC 29440

Paul F.

Job Details: 08/23/2023

Customer complaint is unit not heating. Found a bad heater. Quoted customer price for repair. Repaired the unit and it works. I added the numbers wrong for the quote and quoted the customer 192.82. Thats what the customer agreed to I didnt realize the mistake until after she paid. She is going to call whirlpool to try and cover the part because its just over a year old but if she does not She will call the office to get $40 refunded because I did give the quote wrong and she only agreed to pay the 192.82; used 1 279838 (heater VS/ PF) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21213

Shane M.

Job Details: 08/23/2023

installed all parts. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Baltimore, MD 21209

Dustin F.

Job Details: 08/23/2023

"CX complaint: Doors not opening right. concerned unit was damaged upon arrival. Inspected unit, confirmed unit RC door is twisted and warped and cabinet is bent. preventing unit from closing and sealing completely. Contacted WP TL and spoke to Andrew, deemed unit unrepairable. Contacted Trade Care, Trade care stated CX needs to consult HOme Depot about a resolution as the damage happened on delivery. Gave CX both SR #s and WP CS number.;"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Georgetown, SC 29440

Paul F.

Job Details: 08/23/2023

Installed new parts. All check ok.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Williamsburg, VA 23185

Orbie

Job Details: 08/23/2023

replaced clips. unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Williamsburg, VA 23185

Orbie

Job Details: 08/23/2023

cx complaint unit making noise. checked unit found damper making noise during operation in test 3. ordering damper to complete repair.; ordrng 1 WPW10479155 (damper)

We serviced a

WHIRLPOOL COOKTOP

Model WCC31430AB03

Near Green Sea, SC 29545

Jason T.

Job Details: 08/23/2023

"Cx complaint, all 4 cooktop elements not staying on during cooking, tested all circuits and verified all unit functions for proper operation. Per UL information, the burners are designed to cycle off during function, unit is working as designed. CX DOES NOT USE EMAIL."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET1MHKXMB07

Near Ashburn, VA 20148

Richard B.

Job Details: 08/23/2023

"CX complant. Fridge leaking occassionally. Inspected unit and found evap drip line iinside cabinet is broken and letting water drain through foam insulation and out between the metal backer and frame on left side . Tried snaking drain tube from bottom but it seems clear. Collected 120 service call. advised CX inside cabinet cannot be fixed, RB"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Charles City, VA 23030

Orbie

Job Details: 08/23/2023

cx complaint door hitting while closing. verified complaint. ordering washer to complete repair.; ordrng 2 WP487576 (washer)s and 2 WP489467 (washer)s and 2 W10847959 (washer)s

We serviced a

WHIRLPOOL FREEZER

Model KRSF705HPS04

Near Pawleys Island, SC 29585

Paul F.

Job Details: 08/23/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Ashburn, VA 20147

Richard B.

Job Details: 08/23/2023

"CX complant. Food freezing , Prior diagnosis found temps reading too low in fresh food section . Installed thermister in fresh food section. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bethesda, MD 20814

Shawn D.

Job Details: 08/23/2023

"opened system and seemd full of freon. replaced the compressor drier coupler and cond fan motor vacumed system down and filled and goes right into vacume. flushed system and replaced drier again and same issue. so filled again with nitrogen and cut bottom of drier and no clog from me. i then connected coupler to cap tube and cut return line off compressor and hooked to nitrogen to have no flow out the return line only smoke system is clogged. so called techline spoke to derik told him what ive done had me send pic of my isolation we then found the evap is clogged. went to van grabbed evp replaced it then drier vacumed system down and filled t recomended and now were building pressure. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Loris, SC 29569

Jason T.

Job Details: 08/23/2023

"Cx complaint, no agitation during the cycle, found gear case dropped, oil leaked from the gear case casuing the issue. Unit needs gear case and slider, repair estimate total : $585.73 Cx declined the repair, charging for the service call only : $120.00 (PAID IN FULL credit card REF) Cx is contacting Maytag for a parts-labor authorization, advised repair estimate is valid for 30 days, cx agreed,; ordrng 1 W11449841 (GEAR CASE) and 1 W10734521 (slider)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Middletown, PA 17057

Cody H.

Job Details: 08/23/2023

"CX complains unit is not drying clothing. Found unit to not be heating but unit does rotate. Was able to access heating element and check resistance to which it showed O.L. Checked cut offs and fuses and all checked good. unit will need element for repair. Was able to replace element with VS part, tested unit and unit now heats and works as designed. No further work needed.; ordrng 1 WP3387747 (element CH VS), used 1 WP3387747 (Element CH VS) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked the unit and found that the control panel is warped at the top left corner. part on order.; ordrng 1 W11180283 (control panel)

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS05

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 08/23/2023

"Cx complaint, cooktop surface residue, unable to remove to resolve the issue, pics on SD. Cosmetic warranty within 30 days, ordering cooktop and qty 5 bezel knobs to complete the repair, advised cx all parts will direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11639794 (cooktop) and 5 W10853046 (bezel-knob)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Hanover, PA 17331

Sal R.

Job Details: 08/23/2023

"CX complai t is that the unit is still not making ice. I found a E5 error code. I took temp readings in the FC at 0 degree when set to 3. I ran test 36 , 56, 57 and found fan motor to opperate, unit to harnvest and the E5 error. I accessed the valve and ran test 45 and found the valve to open. I found that the filltube is frozen. I am reortderign 1 fill tube heater (W11087201), 1 fill tube (W11484604), and 1 icemaker (W11658802). Once the parts are avalible, please have somoene form teh office call to set a return date.; ordrng 1 W11658802 (icemaker) and 1 W11484604 (Fill tube)"

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked unit. back panel is warped so that no matter how tight i make it the unit still rattles. ordering back panel and a second tech since the unit is located inside a closet and is stacked.; ordrng 1 W10892491 (rear panel)

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Conway, SC 29526

Jason T.

Job Details: 08/23/2023

"Cx complaint, will not wash dishes...error code : 4-3 wash motor not running, verified vac voltage at the motor. Ordering sump-pump to complete the repair, direct ship to the cx, advised to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W10888591 (pump and motor)"

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW0

Near North Garden, VA 22959

Kyle A.

Job Details: 08/23/2023

Cx complaint of unit squealing. Did confirm and found it coming from the idler. Replaced idler and the unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked unit and found a warped shelf bar and a cracked end cap. parts on order.; ordrng 2 WP2156003 (end cap)s and 1 W11129820 (shelf bar)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Conway, SC 29526

Jason T.

Job Details: 08/23/2023

"Cx complaint, will not start a wash cycle, tested all circuits, found actuator shorted, gear case dropped causing the belt to slip on the motor and cam hub. Installed parts from van stock to complete the repair, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W11449840 (GEAR CASE JT VS) and 1 W10721967 (drive pulley JT VS) and 1 W10913953 (actuator JT VS) and 1 WPW10006384 (drive belt JT VS), used 1 W11449840 (GEARCASE), 1 W10721967 (CAM-KIT), 1 W10913953 (ACTUATOR), and 1 WPW10006384 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near New Cumberland, PA 17070

Fred G.

Job Details: 08/23/2023

"cx complaint RC is not cooling. inspected unit and found ice outside of the evap cover. removed cover and found defrost failure. tested defrost thermistor and found 13,50khoms. I found evap fan not working. found 122.4vac to fan. replaced thermistor and fan motor and found unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked the unit and found that the ice water line was not seated in the fill cup. put it into fill cup and tested opeartion. unit is good to go other than the dent on the rc door. parts on order.; ordrng 1 W11575716 (rc door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Elizabethtown, PA 17022

Fred G.

Job Details: 08/23/2023

"i was able to access unit and replace the fan motor, control and both left and right sliders as per previous tech. unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked the unit and compressor is running with a .45 amp draw. no frsot pattern. fans running. unit shows signs of a restriction. ss tech and parts on order. will return once ther parts come in.; ordrng 1 W11578004 (evaporator) and 1 W11580057 (comopressor) and 1 W11109499 (drier) and 1 sstech (ss tech) and 1 3ct (3ct)

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Lexington Park, MD 20653

Davonte

Job Details: 08/23/2023

"cx complained when unit was spinning basket was hitting against the sides. inspected unit and cx confirmed complaint. ran a rindse and spin cycle on unit. could hear griniding noises coming from transmission. inspected bottom of unit, saw some gearcse oil. quoted cx for repair. cx will be looking to get new machine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked the unit and found a dent in the rc door. parts on order.; ordrng 1 W11575716 (rc door)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 08/23/2023

Cx complaint is that the unit is not counting down and on heavier loads the clothes don't get spun out very well. Upon arrival I found that the latch is not latching properly but intermittently. I also found and F5E2 and F8E1. The drain hose was too long and was submerged in water in the stand pipe. I was able to adjust the hose to prevent the end from being submerged. I the tested the door latch and found that it is not always latching. I am ordering the door latch. Please contact cx when the part is avaialble to schedule the return visit.; ordrng 1 W11565030 (Door Latch)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked the unit and had an error code f6e4 show up. nothing on the tech sheet states an f6e4. tested agaoin and now the unit is heating up. called senior tech and we agree since it was showing an f2e1 for the cx and now is intermittenly working for me to order the control and the temp sensor. will returno once the parts come in.; ordrng 1 W11583303 (control) and 1 WPW10181986 (oven temp sensor)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM0

Near Middletown, PA 17057

Fred G.

Job Details: 08/23/2023

"cx complaint unit starts then shuts off. Inspected unit and entered diag and found f3e1, f6e1, f6e6. cleared codes and ran auto test and found unit finished test without issue. I removed the terminal block cover and found connection was good. test voltage to unit and found 121.5vac. i went in the basement and found the drain hose was leaking and the outlet for the unit is right next to the drain. I found outlet is getting wet and shorting out. unit checks good. charged cx only for service call. cx paid in full by check"

We serviced a

WHIRLPOOL STACKABLE

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked the unit and found some damaged parts around the top and console area. ordering all parts needed. do not need a second rtech if the unit is still not installed. if theunit gets installed into the closet i will need the second tech.; ordrng 1 W10892491 (rear panel) and 1 W11096834 (top panel) and 1 W11364933 (console) and 1 W11629601 (control) and 1 W11049351 (push button)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Goldsboro, PA 17319

Fred G.

Job Details: 08/23/2023

i was able to access unit and replace the auger coupler and ice bin as per previous tech. unit now dispenses cubed ice. unit checks good.

We serviced a

WHIRLPOOL ICE MAKER

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked the unit and found the ice maker not plugged in correctly. reseated the connection and tested operation. unit is good to go.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/23/2023

"installed ff evap assy, unit cks ok.."

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked the unit and found that the unit needs a new back panel due to it being warped and some leveling ffeet to resolve the issue. will return once the parts come in. need a second tech due to the unit being in a closet and stacked.; ordrng 1 W10892491 (rear panel) and 4 W10732708 (leveling foot)s and 1 2nndtech (2nd tech)

We serviced a

WHIRLPOOL WASHER

Model MVW6500MBK0

Near Washington, DC 20002

Samuel R.

Job Details: 08/23/2023

cx complaint unit is not washimng.inspected unit got no error codes.checked under unit and found belt melted from unit bottoming out and getting stuck.melted through the motor pulley.will need to replace motor since belt womnt sit correctly on motor pulley W11283592 1 tribles; ordrng 1 W11283592 (motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked the unit and found that the outer panel is warped. ordering all parts needed to resolve the issue.; ordrng 2 W11157086 (handle stud)s and 2 W10826179 (handle screw)s and 1 W11461694 (outer panel) and 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Columbia, PA 17512

Justin L.

Job Details: 08/23/2023

"Cx complaintr unit making noise. Was able to access unit and found that the idler was seizing and rollers were worn. Replaced with pre-id and van stock and tested unit now operates as designed no further work needed; ordrng 2 WPW10314173 (ROLLER (JL VS))s, used 2 WPW10314173 (ROLLER (JL VS)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked the unit and found that the freezer rails and end caps damaged. parts on order.; ordrng 1 W11126055 (freezer rail) and 2 WP2156003 (end cap)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Mount Airy, MD 21771

Justin S.

Job Details: 08/23/2023

"CX complaint error codes F9E2, F8A2, FAE2, F7E1. Kick plate was removed upon arrival. Under dishwasher was dry. No soap was added. Ran diagnosis cycle and found the bottom of dishwasher was covered in suds. Explained to cx that after every 30 washers a cleaning cycle needs to be down using affesh product tablet. After Diagnosis cycle completed no error codes repeated."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked the unit and found that the fc door is good to go but the rc door is warped so tha one side is not sealing. parts on order.; ordrng 1 LW10642551 (rc door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 08/23/2023

"replaced parts, tested, secured ui in bin."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked unit and found the whole entire tub cracked. unit needs a tub assembly replaced. parts on order. second tech is needed to repalce the tub.; ordrng 1 W11314361 (rotor) and 1 W11354541 (stator) and 1 W11460604 (tub assembly) and 4 W11316766 (shock absorber)s and 1 W11578225 (pump assembly) and 1 2ndtech (2nd tech)

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Hanover, PA 17331

Sal R.

Job Details: 08/23/2023

"CX complaint was that the unit would not drain. I found a F9E1 in diag. I cleared the code and ran a manuel fill and a test 8 drain. I found no movment from the pump. I accessed the drain pump and found at the pump only 9,2KO resistance. I was able to access and replace the pump and ran a auto test. I found the unit tobe opperating as desogned. Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked the unit and found a warped rc and fc door. parts on order. will return once the parts come in.; ordrng 1 W11575716 (rc door) and 1 LW10638683 (fc door) and 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hampton, VA 23661

Justin W.

Job Details: 08/23/2023

cx complaint unit not cooling properly. called spoke to cx prior to arrival cx stated unit started to cool she believes but she wanted to keep her appointment to confirm temps were good. arrived to find rc at 35 and fc at -1 unit working as designed and ice bin is full.

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked the unit and found a damaged cabinet for the washer. parrts on order. will need a second tech to resolve the issue unit is a tight closet. ordering cabinet and gearcase incase gearcase was damaged. will return once the parts come in.; ordrng 1 W11454741 (gearcase) and 1 W10596395 (cabinet) and 1 secondtech (second tech) and 1 2ct (2ct)

We serviced a

MAYTAG RANGE

Model MGR6600FZ1

Near Leonardtown, MD 20650

Davonte

Job Details: 08/23/2023

dropped part off on cx front step. took pic. box to big for mailbox

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

antitip bracket was installed incorrectly. the bracket needs to be moved over to the left so that the leg can slide iinto it. as of right now the bracket is not aligned with the leg so it can either sit on top of antitip bracket or infront of. will need to be addressed by the installers.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Gainesville, VA 20155

Daniel J.

Job Details: 08/23/2023

right front burner not lighting takes awhile spark but long time to ignite verified slow and at times not lighting removed cap and head no visble damage or corrision replaced tested now lighting as normal

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked the unit and found a warped back panel creating a bunch of rattling noises when dryer is on. ordering new panel and a second tech snce the unit is stacked and in a closet. will return once the parts come in.; ordrng 1 W10892491 (rear panel) and 1 sewcondtech (second tech)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Warrenton, VA 20187

Daniel J.

Job Details: 08/23/2023

this vist confirmed e5 error still present replaced ui and evap motor cycled passed harvest filled with water in mold

We serviced a

WHIRLPOOL ICE MAKER

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked the unit and found that no ice was in the bin. found that the power supply for the water valve was not seated properly. reseated the power connection and tested operaion. unit is running as designed.

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Spring Grove, PA 17362

Drew B.

Job Details: 08/23/2023

arrived and per sticky notes to call wp tl and spoke to Brandon had given him the history and the current psi of the low and high when running the unit is 8 in vac and 50-60 on high then when unplugged 0+2 on the low and the high stayed at 55 then you could hear air relaease then the high side equalizes .. TL was puzzled and reachdd out to the high up Tl REP. they respoinded and advised today to dump current charge pull 30 invac for 25 mins... fill half back up(28g) then dump that pull vac for 25 mins and fill to full scale weight to get air out of system PER TL NO EVAP parts replaced today.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

checked the unit and found a damaged door. no other damges seen. parts on order.; ordrng 1 W11173813 (door)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC97ES0ES02

Near Monrovia, MD 21770

Ricardo S.

Job Details: 08/23/2023

"Cx complains that the turntable make noises and sometimes stops.. inspected unit several times and tunrtable motor works fine, the ring turn make noises and plate get stuck.. order part; ordrng 1 W11110134 (ring-turn)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/23/2023

cx complaint moisture in fridge and that the door is dented. found dent on rc door and found that fc door is warped allowing warm air to enter the unit. parts on order.; ordrng 1 W11575716 (rc door) and 1 LW10638683 (fc door) and 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAS0

Near Damascus, MD 20872

Ricardo S.

Job Details: 08/23/2023

"Cx complains that the unit not draining inspected unit and found a pc of glass on drain pump, also the propeller is broken, unit draining slowly.. unit need parts.. CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 WPW10545278 (drain hose)"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Spring Grove, VA 23881

Justin W.

Job Details: 08/23/2023

replaced latch and tested unit working as designed. advised cx to get a filter to prevent debri from well entering valve. calibrated and tested unit working as designed

We serviced a

JENN-AIR RANGE

Model JES9800CAB00

Near Hummelstown, PA 17036

Cody H.

Job Details: 08/23/2023

"CX complains unit says 'option not available' when trying to use oven. Was able to deenergize unit and reset, unit began heating bake again after power restored. preheated unit to 350*F and unit reached temp with no issues. Ordering control and console for use on return due to irratic issues. Office to schedule with CX when all parts arrive.; ordrng 1 WP8507P23460 (control) and 1 W10239347 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Rockville, MD 20852

Brian F.

Job Details: 08/23/2023

"Cx states door open alarm not working, entered diagnostic mode, UI is beeping, left diagnostic mode, held door open, door alarm went off after 5 minutes of door being open, unit is working properly."

We serviced a

WHIRLPOOL RANGE

Model GR478LXPS1

Near Sykesville, MD 21784

Brian R.

Job Details: 08/23/2023

came out and replaced sensor and tested unit to 350 to check temps. temps still 75-100 off. we cant order control for this unit and cx said he can order online and call us back to install. he said he would of had it for today but wanted to see how sensor worked first. will leave ticket open for now.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Mount Joy, PA 17552

Justin L.

Job Details: 08/23/2023

Cx complaint ice build up on back of fc. Was able to access unit and found unplugged. Removed evap cover to find that the defrost heater was unplugged. Connected and secured with tape so as to not back out. Entered diagnostic and activated heater and heater turned on. Collected for service only no further work needed

We serviced a

MAYTAG RANGE

Model MGR6600FW1

Near New Providence, PA 17560

Bernard M.

Job Details: 08/23/2023

"Replaced parts per previous tech, set preheat for 350, unit reached temp without shutting off. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Washington, DC 20017

Sherwood

Job Details: 08/23/2023

cx complaint waterline leaking. arrived today and foiund compressor suction line was frosted over as well as making loud noise while running. checked service matter and found a service pointer for the noisy compressor will need a sealed system tech.; ordrng 1 W11370574 (comp) and 1 W11109499 (drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Richmond, VA 23225

Chris B.

Job Details: 08/23/2023

replaced control tested unit found frost covering evap unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Unincorporated, WV 25413

Ken M.

Job Details: 08/23/2023

"After replacing the freezer door, found that 2 of the bolts securing the lower hinge to the cabinet will not tightened down, holes in the cabinet are stripped out. This is causing the hinge to sag and dragging the freezer door out of alignment. Contacted Whirlpool tech support with findings. Determined that 3 of the screws for the left side bottom hinge were stripped and the hinge had been assembled incorrectly. Hinge reassembled. Ordering screws. Door is now sealing properly.; ordrng 3 WPW10297485 (screw)s"

We serviced a

KITCHENAID DISHWASHER

Model Kdtm404kps1

Near Virginia Beach, VA 23456

Branden R.

Job Details: 08/23/2023

"cx complaint unit not draining , checked unit and found weak drain pump . unable to uninstall unit . vary tight advised cx i will be ordering drain pump but cx will have to have unit uninstalled so we can replace drain pump cx agreed .; ordrng 1 W11412291 (drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Falls Church, VA 22042

Simon

Job Details: 08/23/2023

CX complaints condesation in refrigrator section.checked unit found top side refrigrator small condesation.replaced right door gasket .Door seal properly.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Virginia Beach, VA 23456

Branden R.

Job Details: 08/23/2023

cx complaint doors not sealing - side by side refrigerator - all doors checked unit and found heat look not properly seating to frame . called tehcline and was advised they will be reaching out to cx for unit . unit is unrepairable .

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Manchester, MD 21102

Brian R.

Job Details: 08/23/2023

cx complaint is unit worked great and then stopped heating. says unit runs entire time just no heat. tested and checked unit. unit runs and no heat. replaced thermostat and tco kit. element toned out but bad a burnt spot so replaced that and ran and no heat. have 120 n 120 n 240 both at wall as well as unit. unit runs just not powering up element. will order parts needed. cx reschedule for friday 8/25.; ordrng 1 279827 (Motor) and 1 WPW10185982 (Timer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Branden R.

Job Details: 08/23/2023

came out and replace parts on unit . tested unit is running as designed .

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 08/23/2023

installed orderd parts and restored power. started a cycle and motor began running right away. unit is working as designed. cx paid 95.35 for repair.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Lancaster, PA 17602

Bernard M.

Job Details: 08/23/2023

"Cx complaint unit makes rattling noise during spin. Found no error codes stored. Ran high speed spin on manual and didn't hear noise. Inspected underneath and found rotor screw loose. Removed rotor and found the inner teeth of slider wearing down. Drive shaft checked good. Replaced slider using pre-id parts and used new rotor screw, ran test cycle and unit completed test without issues or noises. Unit checks good"

We serviced a

KITCHENAID HOOD

Model KVWB606DSS4

Near Edgewater, MD 21037

Shane B.

Job Details: 08/23/2023

"cx complaint is the keys on the keypad being difficult to activate and the keypad not being backlit. confirmed keypad issue. tried several times to set fan speed to med but keypad didnt respond. it was hard to turn the fan off as well. buttons for lights worked fine. i explained to cx the keypad is not backlit, lights only turn on when buttons are pressed. he understands that. i found no loose connections on board. ordering control for return visit. schedule when part is available.; ordrng 1 WPW10716813 (cntrl-elec)"

We serviced a

WHIRLPOOL MICROWAVE

Model KMBD104GSS00

Near Williamsburg, VA 23185

Orbie

Job Details: 08/23/2023

replaced magnetron. tested unit. working as designed. collected $120 from cx.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C4EXY02

Near Williamsburg, VA 23188

Orbie

Job Details: 08/23/2023

cx complaint unit has elevated temps and not making ice. checked unit. 44.0*F in RC (CX has unit set to 33*F) 13.7*FC. (set to -2*F). cx pulled unit out for me. 1.20amp at compressor in test 4. RC thermistor P5 wht/tan 4.30K ohm. FC thermistor P5 blk/blk 5.87K ohm. compressor very hot and not runing in test 4. advised by MR unit has sealed system issue. quoted cx for repair. unsure if repair or replace at this time. cx paid service charge. completing ticket at this time.

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHZ1

Near Severn, MD 21144

Israel R.

Job Details: 08/23/2023

Customer complaint units top rack adjusters are falling apart and thery were melting on the heater. I called techline and safety and the they gave us parts auth. But they told me to let the customer know not to overload the unit and or have heavy items in the lower rack or not at all. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Toano, VA 23168

Orbie

Job Details: 08/23/2023

"cx complaint unit making noise during operation. verified complaint. heard noise during agitation. replaced belt and cam. tested unit, heard noise again. ordering parts to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11510461 (washplate.)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4709PAW1

Near Eldersburg, MD 21784

Brian R.

Job Details: 08/23/2023

cx complaint is unit wont start or turn on and a light keeps flashing. tried to turn breaker off a bit then back on and unit still the same. units O-O-W and he knows. start button was flashing. was able to cancel and drain. unit wont take code and consol wont respond or work to every touch. was able to get unit to start and run 3 times and cancel and drain. went over unit with cx. start button does not work all the time. console needed. gave cx quote as she wants to look at new units first. she will pay 120 service for today.; ordrng 1 W10811160 (Console White 226.16)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Spotsylvania Courthouse, VA 22551

Robert W.

Job Details: 08/23/2023

Cx complaint is the unit isnt heating at all. Inspected unit and found the unit is operating but not heating unit is getting good power. Unit will need mag and inverter interlock; ordrng 1 W11578959 (Mag) and 1 W11033422 (Interlock)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Winchester, VA 22603

Ezra M.

Job Details: 08/23/2023

"noise. found back left suspension rod not sitting properly, preventing unit from spinning smoothly. reinstalled properly, verified spinning normally."

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Fredericksburg, VA 22407

Robert W.

Job Details: 08/23/2023

Replaced UI and Control unit tested and is working properly.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Felton, DE 19943

Frederick R.

Job Details: 08/23/2023

CX complaint is inside dryer chipping. Inspeted unit and found several spots where the paint has chipped off the drum and according to CX all over their clothes. Ordering new drum. Informed CX that part would be shipped directly to them and for them to call us once they inspect it for damages.; ordrng 1 W10899578 (drum)

We serviced a

WHIRLPOOL HOOD

Model WVW73UC6LS0

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/23/2023

"CX Complaint is the hood is damaged. Inspected unit and found hood damaged, Called techline to doc issue unit is none field repairable"

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD51EC0AS00

Near Damascus, MD 20872

Ricardo S.

Job Details: 08/23/2023

"Cx complains that the upper oven takes long time to reach temp, inspected unit, the broiel element is bad, also the bake element is out of range 12.4 ohms.then read 2.5 ohms fuse cks ok.. order parts; ordrng 1 WPW10260252 (elmnt-brol) and 1 w11545804 (elmn-bake)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Sterling, VA 20164

Richard B.

Job Details: 08/23/2023

"CX complant. Dishwasher leaking , Inspected unitand found no error codes a, found when unit is running when testing the unit s druipping from center area of sump assembly underneath machine. Ordering sump assembly. Further work needed. Not in stock. Please put CX on cancelation list. RB; ordrng 1 W11443104 (sump)"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Mount Airy, MD 21771

Justin S.

Job Details: 08/23/2023

"CX complaint broken or missing parts - lid strike. Replaced drain, control, and lid lock. Ran dignosis cycle and unit spins, fills , drains, and functions great!"

We serviced a

MAYTAG WASHER

Model MVWC555DW0

Near Culpeper, VA 22701

Eric F.

Job Details: 08/23/2023

"Confirmed cx complaint unit making loud grinding noise. Found unit occasionally bottoming out and striking drain pan. This has caused damaged to drain pump, pump is intermittently non functional, causing control to become non responsive. Quoted cx for replacement pump and control.; ordrng 1 WPW10581874 (pump-water) and 1 W10685236 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Chesterfield, VA 23838

John P.

Job Details: 08/23/2023

Installed compressor pressure tested vacuum charge tested working as designed

We serviced a

WHIRLPOOL RANGE

Model KSDB900ESS2

Near Fairfield, PA 17320

Drew B.

Job Details: 08/23/2023

replaced manifold and tested fully functional and checks good no issues and no poping ot flame. cx was pif already.

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near New Market, MD 21774

Justin S.

Job Details: 08/23/2023

CX complaint f9 lock to drain but not draining. Replaced drain pump. Unit now drains good. Ran diagnosis cycle and all componets functioning well..

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Elberon, VA 23846

Justin W.

Job Details: 08/23/2023

replaced both parts ordered. tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDB00

Near Afton, VA 22920

Danny R.

Job Details: 08/23/2023

"i found cold control not making unit do proper temps also fan is intermiton working replaced cold control and fan checksok runninf good now; ordrng 1 WP2315539 (motor-evap dr vs) and 1 drvs (dr vs), used 1 WP2315539 (evap fan drvs) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ5

Near Deale, MD 20751

Davonte

Job Details: 08/23/2023

"cx complained RF orfice wasnt to tight and not coming out. confirmed cx complaint. after removing stove stop. removed orfice holder from burner, i was unable to remove orfice. cx will need orfice holder assembly. only 1 in stock; ordrng 1 W11672515 (RF orfice holder)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Hagerstown, MD 21742

Ken M.

Job Details: 08/23/2023

"Strike replaced. Unit uninstalled at time of repair, could not test unit. Old part left with customer."

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