We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Waynesboro, VA 22980
Danny R.
Job Details: 08/23/2023
installed partws checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Suffolk, VA 23434
Zachery R.
Job Details: 08/23/2023
"cx complaint no ice, checked unit, wires under door are good, evap has good frost pattern come to find defective icemaker, icemaker motor lost position mid harvest, replaced icemaker, advised cx to dump first couple batches of ice."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Newville, PA 17241
Andrew S.
Job Details: 08/23/2023
Cx complaint is that the unit is not filling and is getting stuck in the sensing mode. Upon arrival I found that the unit was unplugged. When plugged in the sensing light came on and I was unable to get the unit into diag. I was able to clear the cycle. I then found an F8E1. I manually ran the cold and hot valve and found that the cold valve was unrespinsive. I found that the valve is not receiving voltage when activated. i am ordering the control and cold valve. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11168740 (Cold Valve) and 1 W11116592 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Dover, DE 19904
Frederick R.
Job Details: 08/23/2023
CX complaint is FC door gets stuck. Inspected.tested and found gear on left slide is defective and door gets stuck opening and closing. Ordering left slide. Cannot reschedule due to part availability. Return with right rail incase the other side becomes defective from over use.; ordrng 1 WPW10397636 (slide)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Fredericksburg, VA 22408
Robert W.
Job Details: 08/23/2023
"CX complaint is the unit is washing with no water, Inspected unti and found error for control and motor, Ran diag unit is filling properly but not funtion how it should. Unit is getting proper power, Ordering Control and stator to correct issue.; ordrng 1 W11624943 (Control) and 1 W11195971 (Stator)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Wilmington, DE 19808
Taylor F.
Job Details: 08/23/2023
Cx complaint is unit not powering on. Tested inspected and verified complaint. Found the unit not getting 240VAC. L1 has 0VAC to ground. Cx needs to resolve electrical issue for unit to work properly. Job is complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Waynesboro, VA 22980
Danny R.
Job Details: 08/23/2023
the pump had power but didnt run repleaced sump assy now runs good checksok
We serviced a
WHIRLPOOL WASHER
Model MVWC215EW0
Near Sterling, VA 20165
Richard B.
Job Details: 08/23/2023
"CX complant. Washer takes a while to drain , And making noise when spinning. Inspected unit and found when in spin mode gearcase is making noise. Drain pump is not fully draining either , Suspension is streatched out. Will need gearcase , Suspension and drain pump. CX will call us if they want to repair, Collected 120 service call. RB; ordrng 1 WPW10661045 (drain pump 55.50w1080045) and 1 w11454741 (gearcase 263.77)"
We serviced a
WHIRLPOOL DRYER
Model MGD6500MBK1
Near Union Bridge, MD 21791
Brian R.
Job Details: 08/23/2023
cx complaint after first load unit does not get hot at all now. ran unit to test. found code F1E1 took unit apart to run and no glow and heat. replaced tco kit and was able to get unit to glow then light a few sec then shut off. restarted and unit did the same. wont hold flame. if unit still kicks on then off tech line will need to be call as all parts seem to be replaced.will order parts needed and office will schedule.; ordrng 1 W11646258 (gas valve)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Frankford, DE 19945
Michael E.
Job Details: 08/23/2023
"CX complaint: error codes and not running. Tested and verified comlaint. FaE4, F8E4, FaE2, F9E2 error codes. Unit fills abnd drains but does not wash. Unit worked for the first 5 uses but error codes came on on 6th use. On return visit, try control board first, then test. Multiple component electrical failure. Also watch for leak underneath on the left in front. I saw water marks in drip pan but found no leak. Ordering control, vent assembly, float switch and pump and motor. Cannot reschedule due to SO part.; ordrng 1 W11416363 (pump and motor assembly) and 1 W11649995 (vent assembly) and 1 W11660283 (control) and 1 W11545764 (float switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ephrata, PA 17522
Justin L.
Job Details: 08/23/2023
As per previous tech was able to access unit and cut into system. Found full charge. Removed compressor and drier and replaced. Pulled unit into vacuum which held and charged with 68G of R600. Unit built a frost pattern and began cooling. Unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Lincoln, DE 19960
Frederick R.
Job Details: 08/23/2023
Replaced door latch and drain pump from prior diagnosis. Found drain pump defective. After repair I put unit back together and tested. WM is now working properly. Job is complete
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Ephrata, PA 17522
Justin L.
Job Details: 08/23/2023
"Cx complaint unit not filling with water and constantly drains. Was able to access unit and found that the pressure hose was kinked. Unkinked, calibrated and tested unit now operates as designed no further work needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Ellendale, DE 19941
Frederick R.
Job Details: 08/23/2023
Upon arrival I spoke to husband. Pulled FC cover and found heater unpinned. CX did not want to order new heater. They are satisfied with the wire being pinned. No further services. CX already paid SC on prior visit. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAB04
Near Williamsburg, VA 23185
Carl A.
Job Details: 08/23/2023
"cx complaint of unit leaking water in front on left hand side,checked unit to find that drain line was frozen over thawed out drain line tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Millville, DE 19967
Michael E.
Job Details: 08/23/2023
"CX complaint: crack in FC liner. Inspected and verified complaint. Documented crack in pics. I used the repair kit to repair crack, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Williamsburg, VA 23185
Carl A.
Job Details: 08/23/2023
replaced door tested unit wqorks as designed ordered logo dfor door; ordrng 1 W10876598 (Refrigerator Name Plate)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Wilmington, DE 19805
Taylor F.
Job Details: 08/23/2023
"Cx complaint is unit not dispensing ice. Tested inspected and verifed complaint. Found the ice bin to be defective causing the ice to clump up and not dispense properly. Ordering ice bin, cannot reschedule at this time.; ordrng 1 WPW10558424 (ice-contnr)"
We serviced a
WHIRLPOOL WASHER
Model WED5010LW1
Near Charlottesville, VA 22901
Kyle A.
Job Details: 08/23/2023
Units tab has been broken off door switch.; ordrng 1 WPW10569603 (Door switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Baltimore, MD 21229
Emmanuel R.
Job Details: 08/23/2023
"Replaced compressor and drier , vaccumed unit down, unit held the vaccum. Filled 56g r600, pressure are good. Advised allow 24hrs for temps to stabilize. Unit is now working properly."
We serviced a
WHIRLPOOL OVEN
Model KEBS209BWH01
Near Chesapeake Beach, MD 20732
Davonte
Job Details: 08/23/2023
"cx complained unit had no power and door was locked. confirmed cx complaint. checked therma; fuse. read OL. replaced thermal fuse , unit power came back on. now working as should"
We serviced a
JENNAIR OVEN
Model JES9860AAB
Near Ashton-Sandy Spring, MD 20861
Robert L.
Job Details: 08/23/2023
"cx complaint f1-7 and constantly beeps, fouhnd buttons none responsive, needs console,, black not availble, white avaible cx ok with color change, ordering console , collected $439.12, cx owes $140 labor on return; ordrng 1 WP74005748 (panl-cntrl white)"
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Charlottesville, VA 22901
Kyle A.
Job Details: 08/23/2023
Found splutch bolt loose. Reseated nut with lock tight and unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Millville, DE 19967
Michael E.
Job Details: 08/23/2023
CX complaint: burners too high and soot came out in clean cycle. Tested and verified complaint. I correcdted the cooktop burner flames. The soot had come from something that spilled into the bake burner area. Unit is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Newport News, VA 23608
Carl A.
Job Details: 08/23/2023
"cx complaint of unit not working,checked unit to find wire harness to be broken to drain pump under the under side replaced lower wire harness tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Baltimore, MD 21212
Shane M.
Job Details: 08/23/2023
cx complaint the unit isnt heating. found ignitor isnt glowing. 120v at ignitor. replaced part. unit now heating.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Newport News, VA 23602
Carl A.
Job Details: 08/23/2023
cx complaint of led lights out in freezer and RC as well checked unit to find that the unit falls in Technical Service Pointer covering parts nad labor first 5 yrs of life cx owes just for service call
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Milton, DE 19968
Frederick R.
Job Details: 08/23/2023
CX complaint is LF error code. Inspected/tested and pulled F8E1 error code. CX had cut out valve screens. Quoted CX for repair at $351.16 which he paid in full by CC. Replaced valve from pre id. Calibrated and retested and WM is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lancaster, PA 17603
Justin L.
Job Details: 08/23/2023
"Cx complaint unit not draining and leaking. Was able to access unit and found that the drain hose wasnt fully secured. Adjusted and secured and tested no longer leaks. Found unit fills, agitates, drains, and spins but noting that the the drain hose isnt proper set up so when it drains and the pump kicks off the water syphons back into unit. Cx will need to correct but unit now operates as designed no further work needed"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Milton, DE 19968
Frederick R.
Job Details: 08/23/2023
"Replaced control and temp sensor per prior diagnosis. Main harness does not have connector for temp sensor on it. According to service pointer it states to replace harness but does not specify which one. Ordering EOL, signal and door latch harnesses. Cannot reschedule due to FBO parts needed. 2 tech on return; ordrng 1 W10562910 (harns-wire EOL) and 1 W11256626 (signal harness) and 1 W11264646 (door latch harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSs01
Near Severna Park, MD 21146
Israel R.
Job Details: 08/23/2023
Installed new ice maker and gasket door. Unti is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Baltimore, MD 21212
Shane M.
Job Details: 08/23/2023
cx complaint the unit isnt cooling proper. found fan not running. 120v to fan ordering fan w harness.; ordrng 1 WPW10464673 (fan) and 1 WP2163777 (blade) and 1 W11609466 (harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Winchester, VA 22601
Ezra M.
Job Details: 08/23/2023
power cord damaged at machine compartment cover. ordering orion box to replace power cord.; ordrng 1 W11567409 (orion box)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Baltimore, MD 21217
Emmanuel R.
Job Details: 08/23/2023
"Cs unit is showing f2e1 stuck shorted keypad error code, confirmed complaint. I found the control and keypad unresponsive. Replaced control and got the unit to work but the cancel buttons are not working. Ovens preheat but you have to unplug unit because you cant cancel anything. All other buttons now work besides the the two cancel bottins. Ordering switch/membrane stainless.; ordrng 1 W10879587 (swtch-memb stainless)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Hanover, PA 17331
Sal R.
Job Details: 08/23/2023
"CX complai t is that the unit is giving a motor whinding smell . I found the no error codes stored in diag. I found the unit tocomplete a recalibration and 2 seperate auto test with out issues. CX did have more then 6 inches of drain hose down standpipe. I was able to correct the issues before a water syphone occures. I found the unit tobe opperating as designed. I found no signs under the unit to any concerns as far as oil leaking from ether the gearcase or the runcap.' Unit test good,."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Timonium, MD 21093
Shane M.
Job Details: 08/23/2023
cx complaint the unit leaking onto the floor. i couldnt determind the leak complaint took a bunch pictures. no signs of leakage. removed panel & removed float switch. unit looks dry from underneath. under sink looked clean. advised cx to take a picture.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Locust Grove, VA 22508
Eric F.
Job Details: 08/23/2023
"Confirmed cx complaint unit squeeking, Found idler pulley worn, replaced with truck stock.; ordrng 1 W10837240 (idler pulley EF TS), used 1 W10837240 (pulley) from stock"
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE00
Near Baltimore, MD 21218
Dustin F.
Job Details: 08/23/2023
"Cx complaint: OVertemp lightkeeps comming onInspected unit, confirmed CX complaint.Ran ALL test modes, confirmed all thermistors are reading accurate temps. RC sitting at 47 and FC sitting at 19. Thermistors for RC are set to 49 and FC sitting at 22. Highest temp for RC was 51 and average was 49 lowest was 41Highest temp for FC was 24 avg temp was 21 and lowest temp was 14. All fans tested good, all thermistors tested good. Cycled power.Charging CX for svc fee then following up with CX tomorrow."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Fredericksburg, VA 22406
Eric F.
Job Details: 08/23/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Timonium, MD 21093
Shane M.
Job Details: 08/23/2023
parts ordered by previous tech isnt gonna fix the issue. called techline. ADVISED to changed tubing then try regulator. added advesive to connector uptop. ordering parts.; ordrng 1 W10394073 (tubing) and 1 W10786952 (reglulator)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22406
Eric F.
Job Details: 08/23/2023
"Tested unit, confirmed splutch teeth eaten up beneath unit, teeth chipped and being ground to plastic shavings. Installed splutch and belt, tested unit in diagnostic mode, no issues, retested unit in standard drain and spin function, no issues, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Bowie, MD 20715
Shane B.
Job Details: 08/23/2023
cx complaint is the unit making a grinding noise and 'not washing'. checked for error codes and found F0E5 off balance. ran agitation and cx said thats the grinding noise she hears. told cx that is normal operation. removed strike form lid and put it in the latch. ran unit with lid open to show cx unit is agitating and spinning like normal. suspension feels fine and unit is sitting level. ran calibration cycle. unit is working as designed. cx is uphappy with unit and wants it replaced. gave her whirlpool customer care number.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHDXVQO2
Near Newport News, VA 23602
Carl A.
Job Details: 08/23/2023
"cx complaint of unit not cooling took temp readings of 64 in rc ,19 in Fc .found evap cover frozen over,ohmed out bi metal at 56bk ohms ordering parts needed for repairs as board not signal to bi metal ordering both parts to be safe; ordrng 1 WPW10503278 (Refrigerator Main Control Board) and 1 W11260592 (Refrigerator Wire Harness)"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Millville, DE 19967
Michael E.
Job Details: 08/23/2023
Replaced FC door as per previous diagnosis. Tested unit and it is now working properlty. Job is complete
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Lancaster, PA 17603
Justin L.
Job Details: 08/23/2023
"Cx complaint unit not cleaning properly and making noise. Was able to access unit and found no saved codes. Ran auto test and went through but made noise in agitation. Checked and found bottom agitator bolt backed out and agitator was cause of noise. Secured, calibrated and tested unit now operates as designed no further work needed"
We serviced a
JENNAIR ICE MAKER
Model JUIFX15HX01
Near Baltimore, MD 21212
Dustin F.
Job Details: 08/23/2023
"REplaced Water valve and still had issues with water pressure comming into fill tube. removed filter and tested unit, confirmed unit needs new filter."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Hagerstown, MD 21740
Ken M.
Job Details: 08/23/2023
Suspension replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Leonardtown, MD 20650
Davonte
Job Details: 08/23/2023
cx complained unit was giving f9e1 error code. confirmed complaint. cleaned drained house and filter from debri. ran another diag cycle and no error codes popped up. ohmed out drain. got 18.9k ohms.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Pasadena, MD 21122
Israel R.
Job Details: 08/23/2023
Installed new evap harness RC and drain pan. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Wilmington, DE 19806
Taylor F.
Job Details: 08/23/2023
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the wires at the bottom of the door to be defective causing the IM to not have power. Quoted cx for the FC door and cx doesnt want to go through with repair. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Landisburg, PA 17040
Andrew S.
Job Details: 08/23/2023
Per previous diag I was able to access and replace the lower harness and drain pump. I then tested the unit and found that it is still functioning as intended. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Claymont, DE 19703
Taylor F.
Job Details: 08/23/2023
Cx complaint is unit has a dent in the console. Found console to be defective. Replaced console from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Gordonsville, VA 22942
Kyle A.
Job Details: 08/23/2023
Units gearcase and capacitor are leaking. Will need to replace both.; ordrng 1 W11449840 (Gearcase)
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Baltimore, MD 21209
Dustin F.
Job Details: 08/23/2023
"cx complaint unit throwing codes wont workinspected unit found following codesF08E03F03E01drained and cleaned air trap, drain hoses(before and after check valve)and drained hoses and pumps. cleared out and cleaned pressure hose. unit still throws codes. contacted wp tl spoke to andrew. he advised me that after all my checks unit would need control.; ordrng 1 W11201290 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fredericksburg, VA 22405
Eric F.
Job Details: 08/23/2023
"Confirmed cx complaint unit leaking. Found drain line loosely seated on tub, water dripping from around seal. Fully seated drain line, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Timonium, MD 21093
Shane M.
Job Details: 08/23/2023
cx complaint the unit isnt cooling. found evap fan not working 120v to fan. replaced fan w harness. 24hrs unit will be back to normal temps.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Winchester, VA 22601
Ezra M.
Job Details: 08/23/2023
"tested unit, all fans and compressor running, full frost pattern, verified cooling properly."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Havre de Grace, MD 21078
Neil H.
Job Details: 08/23/2023
REPLACED BOTH LEFT AND RIGHT HINGED UNIT TESTED GOOD
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Gordonsville, VA 22942
Kyle A.
Job Details: 08/23/2023
Found units temperature sensor unplugged. Plugged in temp sensor and tested unit and unit is now as designed.
We serviced a
MAYTAG DRYER
Model MED8200FC0
Near Great Falls, VA 22066
Jason A.
Job Details: 08/23/2023
CX complaint DRYER noisey. Replaced locked up idler. See SDpics. Check all other components. test DRYER hi heat with heavy load. Unit runs quiet > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Winchester, VA 22601
Ezra M.
Job Details: 08/23/2023
"found debris under washplate, removed debris, releveled unit, ran full diag cycle, no errors, sounds normal. ran drain and spin on high speed with 1 wet towel, unit shaking within rason, not banging on sides, unit level and stable."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Colonial Heights, VA 23834
John P.
Job Details: 08/23/2023
Installed motor housing and wheel tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ09
Near Winchester, VA 22603
Ezra M.
Job Details: 08/23/2023
1 broken shelf and pantry cover damaged. ordering both; ordrng 1 W11026424 (shelf-glas) and 1 W10827015 (cover)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Great Falls, VA 22066
Jason A.
Job Details: 08/23/2023
"CX complaint FRIDGE not cooling. Compressor loud & squeals. Replaced compressor & install coupler & drier. Leak check with soapy water & run vac. & filled Ran test 40 & 38. Good working & equalise pressures. 155W at 100%. Advised CX place a large bowl of water in FC & wait for 48 hrs for unit to fully cool down before loading > JJ; ordrng 1 W10890075 (Coupler compressor, JJ/VS) and 1 W11506620 (Coupler compressor, JJ/VS) and 2 W11504449 (Coupler EVAP, JJ/VS)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZO4
Near Gloucester, VA 23061
Lucas R.
Job Details: 08/23/2023
"cx complaint water line damaged, checked unit found reservoir tube pulled out of cabinet, sealed cabinet with permagum and secured tube with zip tie, unit working as designed.; ordrng 1 212643 (perma gum lrvs), used 1 212643 (perma gum lrvs) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Saint Leonard, MD 20685
Davonte
Job Details: 08/23/2023
cx complained unit displayed f6e5 erro code. after running diag. the service that i got were f7e9. locked rotor and f0e3. checked suspenion on unit. unit suspension is good. cleared error codes ran diag wash cycle. complated cycle. no error codes.
We serviced a
MAYTAG WASHER
Model WFW75HEFWO
Near Warrenton, VA 20186
Daniel J.
Job Details: 08/23/2023
washer f9 e1 error at times during cycle also different noise from drain when in use tested and unit moving water sugguest possible motor over heating during drain causing f9 e1 error while in cycle paid in full by cc replaced drain pump tested draining normal no errors
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW4
Near Bethesda, MD 20814
Shawn D.
Job Details: 08/23/2023
cx complaint unit is not finishing cycles clothes come out wet said it show fo. inspected unit then checked for errors and had f8e1 so ran test 12 and cold water is filling slow hot is fine. turned water off and tried removing line to find shut iff is not tunring off. i told cx she needs a plumber and she said my old washer worked just fine and thinks the old washer messed the valve where you turn the water supply offf. i then turned main off and replaced the cold valve and retested and we have the same issue we now no unit is good. cx needs plumber to get the cold water supply looked at and to get it fixed so you can turn water off. unit will be good to go after plumber fixes issue.
We serviced a
WHIRLPOOL DRYER
Model WED7300XW0
Near Waldorf, MD 20603
Shane B.
Job Details: 08/23/2023
cx complaint is a screaching noise that happens randomly every few seconds to a minute. cx started the unit and it made the noise right away and again a few seconds later. i inspected and found the idler badly worn and not spinning. replaced with preIDed part and tested unit. it is running quietly. working as designed.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Brookeville, MD 20833
Robert L.
Job Details: 08/23/2023
"installed new blower and control, still nt geting voltage to blower, while lower fan works fine, f5-4, f5-5 have 120v off lower control but not off upper even after replacing board, can check resistance thru lower but cant for upper, harness issue, called techline. ordering main harness , signal harness, main control, 2 tech 2 count; ordrng 1 W11245674 (harness main) and 1 W11256625 (harness signal) and 1 W10562910 (harns-wire EOL) and 1 W11448962 (control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Shrewsbury, PA 17361
Bernard M.
Job Details: 08/23/2023
"Replaced parts per previous tech, ran test cycle and water dispenses through housing and unit completes cycle without issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571C1HZ01
Near Bear, DE 19701
Taylor F.
Job Details: 08/23/2023
Cx complaint is unit sometimes freezes items such as lettuce and juice. Tested inspected and verifed complaint. On todays visit could not find any frozen product but did find all of the items on the top three shelves pushed all the way back against the back wall affecting airflow and causing trapped air. Also found the juice to be a large bottle placed right infront of the vent on the top shelf and the lettuce that froze to be outside of a produce drawer. Informed cx what i found and how to prevent it in the future. Unit is working as designed. Job is complete.
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details: 08/23/2023
"Cs unit is leaking gas, confirmed complaint. I found the gas line wasnt secured so it leaked out gas. I removed line applied gas rated thread tape and tested for leaks again. No more gas leaking. Prove of purchase on file. Unit is now working properly."
We serviced a
WHIRLPOOL UNKNOWN
Model JJW2730WS02
Near Chambersburg, PA 17202
Sal R.
Job Details: 08/23/2023
"Per the previouse tech, with the assistance of a 2nd tech, I was able to access and replace all parts. I then powered on the breaker and found no opperation/ power to the unit. I was able to reinstall the orig control and again found no power/ opperation. I inspected the junction box and found the propper 240V's to opperate the unit. I am re ordering 1 control (WPW10292568), 1 harness (W10174753), 1 harness (W10187000), 1 blower (WPW10273667), 1 blower (WPW10273666). Once the parts are avalible, please have somoen form the office call to set a return date. return will need 2nd tech per previouse tech.; ordrng 1 WPW10273667 (blower) and 1 WPW10273666 (blower) and 1 WPW10292568 (cntrl-elec) and 1 W10174753 (harns-wire) and 1 W10187000 (harns-wire) and 1 2tech (2 TECH)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Ashburn, VA 20148
Richard B.
Job Details: 08/23/2023
"CX complant. Unit resets itself. on occassion . Inspected unit and found F6E0 error code several times. Found unit needs comms harness , UI and acu also comms harness. Not in stock, Further work needed. RB; ordrng 1 W11616683 (UI) and 1 W11261165 (ACU) and 1 W11256629 (signal harness) and 1 W11356990 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Tracys Landing, MD 20779
Davonte
Job Details: 08/23/2023
"cx complained unit was making loud humming noises. after inspecting unit confirmed cx complaint. i could hear a loud humming noise coming from damper. also when dispening water, filter housing making loud noise. after inspecting Fc side. could see frost around shelfs and top of unit. unit will need evap fan motor, damper and water filter housing; ordrng 1 W11236851 (damper) and 1 WPW10394053 (filter housing) and 1 WP2315549 (fan motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Louisa, VA 23093
Kyle A.
Job Details: 08/23/2023
Cx complaint of unit not completing cycle. Did confirm and found back out wire on cold valve. Reseated wire and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near York, PA 17404
Bernard M.
Job Details: 08/23/2023
"Cx complaint unit doesn't drain. Entered diag and found no error codes. Found water sitting inside tub and removed using vacuum. Found the drain pump had burnt out and replaced using pre-id parts. Ran test cycle and not all water was removed. Found the check valve isn't opening to allow the water to drain and the hose going to disposal clogged with grease build up. Ordering drain hoses, cx paid $398.29 for full repair. Found in stock and set return for 8/28. Office will contact cx with time frame.; ordrng 1 8269144A (drain hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Dallastown, PA 17313
Bernard M.
Job Details: 08/23/2023
"Replaced valve per previous tech, dispensed water from door and water had steady flow. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Virginia Beach, VA 23454
Branden R.
Job Details: 08/23/2023
cx complaint fridge is completely dead / compressor malfunction checked unit and found unit has no lights or anything on . disassembled and found controls hot to the touch . moved some wires around and pluged unit back in unit is now running as designed advised cx unit will need all control for repair . cx stated they have extended warrenty and they will pay service fee . cx stated they have to call warrenty company once we check it out . collected 120 . qouted cx for repair and left ty card with cx to send to warrenty company .
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20852
Brian F.
Job Details: 08/23/2023
"Installed ice maker fill tube, ran test 97, ice maker now filling properly."
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ03
Near Alexandria, VA 22315
Tanner B.
Job Details: 08/23/2023
"Units lh lower drawer failed , unable to open / close lower drawer and keeps door open on rc ..; ordrng 1 W11581314 (lh rail) and 1 W11164152 (wheel)"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Yorktown, VA 23693
Carl A.
Job Details: 08/23/2023
replaced both parts tested unit works as deisgned
We serviced a
WHIRLPOOL OVEN
Model KFGC506JSS00
Near Richmond, VA 23230
Chris B.
Job Details: 08/23/2023
replaced door hinges tested unit found door now closing and engaging switch as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Jefferson, MD 21755
Ricky E.
Job Details: 08/23/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Richmond, VA 23227
Chris B.
Job Details: 08/23/2023
cx comp unit will randomly stop heating for a few days then unit will heat found duct venting as should found timer feels very hard to turn ordering timer to complete repair; ordrng 1 W10857612 (timer)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near New Windsor, MD 21776
Brian R.
Job Details: 08/23/2023
cx complaint is unit makes a loud sarp sound when its running like a scrapping or something. tested and checked unit. she said at times sound is only on start and goes away or comes and goes and depending on load size unit might be louder. belt has some play in it and rollers and idler are dry. unit heats and runs will just need to update rollers and parts and lube unit. as soon as parts are in office will schedule.; ordrng 1 349241T (Roller Kit) and 1 WP691366 (Idler Pulley) and 1 341241 (Belt)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Richmond, VA 23227
Chris B.
Job Details: 08/23/2023
cx comp unit will not power on insp unit conf cx comp found thermal fuse open and relay on control stuck also cx sattes unit still rattles when cooling fan is turnmed on could not duplicate noise due to open fuse ordering fuse to complete repair; ordrng 1 W11204568 (fuse) and 1 W11179310 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bucksport, SC 29527
Jason T.
Job Details: 08/23/2023
"Cx complaint, water leaks onto the floor, found inlet valve leaking, repair estimate total : $273.09 Cx approved the repair, installed valve from van stock, verified water from the dispenser, tested ok. (PAID IN FULL credit card REF; ordrng 1 W11546685 (valve JT VS), used 1 W11546685 (valve) from stock"
We serviced a
MAYTAG DRYER
Model medb835dc4
Near Severn, MD 21144
Israel R.
Job Details: 08/23/2023
Installed new latch and tested. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Chester, VA 23831
John P.
Job Details: 08/23/2023
"Installed lid lock and bezel only to find control is shorted and not sending voltage to lock, preventing from testing further.; ordrng 1 W11626074 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 08/23/2023
Customers complaint is they are getting some moisture in the FF section. Found some gaps where the liner meets the cabinet in the FF section.; ordrng 1 22004503 (silicone)
We serviced a
WHIRLPOOL WASHER
Model Mvwb835dc4
Near Gainesville, VA 20155
Daniel J.
Job Details: 08/23/2023
unit wont start stopped mid cycle when lights was on double beep when button was pressed now longer powering on entered diag f6 e2 acu cant hear console when trying to start diag cycle double beeps lbuttons no longer responding removed speaker connection no change led light blinking steady on main control unit will power on in diag but freezes up after enter or after a few seconds on being powered on double beeps for incorrect key pressed sugguest console paid service call fee by cc
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LS00
Near ,
John P.
Job Details: 08/23/2023
"CX complaint cooktop light on microwave not working, found triac shorted on board ordering board and bulb; ordrng 1 W11552018 (Control) and 1 8206232A (Bulb)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 08/23/2023
Customer complaint is unit moving during spin. Found unit is not level. Releveled feet and all check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Crozet, VA 22932
Danny R.
Job Details: 08/23/2023
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Richmond, VA
Chris B.
Job Details: 08/23/2023
cx comp unit makes loud screaching sound insp unit found teeth missing on splutch causing cam to slip replaced splutch tested unit wroking as desighned
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Galivants Ferry, SC 29544
Jason T.
Job Details: 08/23/2023
"Cx complaint, cycle not operating...error code : F5-E3 lid lock fault, also found drive motor slipping during manual test. Installed parts from van stock to complete the repair, calibrated and tested unit...working as designed.; ordrng 1 W11307244 (latch JT VS) and 1 W11497303 (MOTOR JT VS) and 1 WPW10006384 (drive belt JT VS), used 1 W11307244 (LATCH), 1 W11497303 (MOTOR), and 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 08/23/2023
"cx complaint is a sizzling nosie in FC section. cx said they hear it randomly. i explained how the defrost heater works and she believes thats what shes hearing. i inspected. frost pattern looks normal. heater is mounted correctly and temps are good. ran heater in diagnostics. found it is working as designed. also found door handles on unit were loose, tightened them. unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Midlothian, VA 23112
Joseph D.
Job Details: 08/23/2023
Replaced ECU and unit working properly . No other issues found