Service History 275 - VIA Appliance

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Millersville, MD 21108

Israel R.

Job Details: 08/24/2023

Customer complaint unit digits are going out and sometimes the screen is off. I found the controI digits are not all displaying. and when the unit is working the screen flashes. I installed new AM and the flashing stopped but the digits are still not showing good. Unit will need new control. collected in full. Boards covered by entitlement.; ordrng 1 W10891907 (cntrl-elec)

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZS1

Near Mineral, VA 23117

Thomas B.

Job Details: 08/24/2023

Removed and replaced the pan assy tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Fredericksburg, VA 22405

Robert W.

Job Details: 08/24/2023

"Cx Complaint is the unit lights not working. Inspected unit and found the RC harness light one light is out, Replaced harness and tested unit lights are now working."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Washington, DC 20037

Sherwood

Job Details: 08/24/2023

cx complaint sanitized light flashing. arrived and foun d f3e1 error code with further inspection found owi yellow connection was not all the way installed. ran service diag error code is gone unit is was as designed.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Jarrettsville, MD 21084

Sal R.

Job Details: 08/24/2023

"CX complaint is that the unit is not opperating correctly and leaking in the basement. I CX informed me that he is having a plumbing issues with the stainpipe to where the siliconed pipe that drain hose go's into is tight and the stanpipe on the bottomside in the basement is loose and can move. I advised CX to use the unity sink next to the washer until plumbing is addressed. I found a F2E3 erro code before service and after each auto test that was run. I am ordering 1 control (W10734521) and 1 encoder board (W11627516). Once the parts are avaloible, please ahve someone form the office call to set a retun date.; ordrng 1 W11627516 (encoder board) and 1 W11633362 (control board)"

We serviced a

KITCHENAID RANGE

Model KESS907XSP02

Near North Potomac, MD 20878

Ricardo S.

Job Details: 08/24/2023

"Replaced parts, reset power, unit tested and oven works fine"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/24/2023

CX complaint: no ice. Tested and verified complaint. IM stuck in cycle. Replaced IM and tested and inlet valve is activating but not opening. Inlet tube heater was working properly. Water dispense flows well. Ordering dual valve. Scheduled return visit for 8/31 any time; ordrng 1 W11535162 (dual valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Baltimore, MD 21209

Shane M.

Job Details: 08/24/2023

"cx complaint the unit isnt cooling proper. found fz not cooling proper. took evap cover off, discovered no frost pattern. cx also complaint the ext freeze button no working on panel. confirmed. ordering side control w compressor & drier. R600a 2ct.; ordrng 1 W11423279 (side control) and 1 W11109499 (drier) and 1 W11504445 and 1 W11506623 and 1 W11578031 (compressor) and 1 W11504431 and 1 W11504415 and 1 W11506621 and 1 W11506635 (coupler) and 1 R600a"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Beaverdam, VA 23015

Thomas B.

Job Details: 08/24/2023

Cx complaint vent error cx states she keeps cleaning vent filter after Each use inspected found vent to the outside is clogged recommended cx get a vent cleaning service to clean out vent showed cx a large clump I was able to remove from the rear of the home

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Red Lion, PA 17356

Sal R.

Job Details: 08/24/2023

CX complaint is that the unit is not completing a wash cycle. I found a F7E1 error code. I cleared the code and ran a auto test cycel. I foundn that the when in the spin cycle the unit was making a loud gralling sound and not spinning up to speed. I stoped the autot test and inspecteed junder the unit. I foud oil leaking form the rotor and oil on the inside walls. I quoted CX for the cost of a gearcase replacement . I collected $120.00 for service charges via check. CX will call into offiec if a repair is wanted.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Rockville, MD 20850

Ricardo S.

Job Details: 08/24/2023

"Cx complain that the 3er dishrack get stuck and hit the tub seal, inspected unit, the adjuster on the left side is out of track .. cks ok, adjuster back in palce, unti tested ok"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ2

Near Chambersburg, PA 17201

Drew B.

Job Details: 08/24/2023

"cx complaint that unit is not going out on the light and they select off and the light remains on and when arrived they had bulb out bc it wont turn off.. will need new control for stuck relay,, they have service ocvered.. i called sfty steve per sticky notes spoke to W11182110 prt needed prts auth for prts auth; ordrng 1 W11182110 (acu)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Ocean City, MD 21842

Frederick R.

Job Details: 08/24/2023

CX complaint is RC no cool. Inspected/tested and found FC working properly. RC was at 48deg. Pulled bottom drawer and found RC evap frozen at bottom. Pulled drain tube and found glog. Drip pan was bone dry. Pulled RC evap cover and defrosted evap and cleareddrain tube. Verified Tube cleared with cup of hot water. Tested all functions in test 3 and 4. Unit is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QTS04

Near Washington, DC 20007

Sherwood

Job Details: 08/24/2023

cx complaint not dispensing ice. arrived and confirm. installed motor ice is not dispensing from dispenser. repair completer

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Martinsburg, WV 25404

Ken M.

Job Details: 08/24/2023

"Customer complaint is that the bottom drawer is sagging. Inspection of the unit found that the frame of the unit was not level, right rear leg was resting on the power cord. Cord moved out of the way and frame leveled. Drawer is now closing properly and no longer sagging."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Fairfax, VA 22030

Richard B.

Job Details: 08/24/2023

"CX complant. No ice produced. Inspected unit and found no error codes n ice maker test , Found in test 97 , Can hear valve openning but no water produced at ice maker tube. Measured fill tube heater resistance after checking to see if on and measures ok. Fill tube with heater is not frozen. Advised CX that the tube from valve to the door is frozen , Tried thawing out with steam gun and could not clear. . Temps in FF compartent set to 35 degrees. Raised Temps to 38 hoping to possibally thaw out line. Advised CX the tube may be needed. CX feels she should not have to pay for additional part due to it not being frozen before compressor was worked on. Advised CX the unit was not getting cold enough before. She is calling for parts concession. One in stock. 69.99 + TAX . RB; ordrng 1 W10853597 (fill tube for ice maker 69.99)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Arlington, VA 22204

Lloyd B.

Job Details: 08/24/2023

"Cx complained the unit made noise. Installed new gearcase, clutch, agitator and belt and tested and it now runs as designed, no leaks. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/24/2023

i found unit to have -20 on low side and 145 on high side i let the air out of unit and shot out oil on high side. had burnt smell uni has floating restrion on unit called tech line sr unit is restricted wp put up for replaced

We serviced a

JENN-AIR OVEN

Model JJW2830WS00

Near Virginia Beach, VA 23457

Zachery R.

Job Details: 08/24/2023

"cx complaint unit displaying f8e0 whenever they use the timer. checked unit, verified fault, cleared faults, tested top and lower oven. top oven took 12 mins to reach 350, lower oven took 10 mins, unit working as designed, collected $120 advised ticket open for 30 days."

We serviced a

MAYTAG WASHER

Model MVW6230HW

Near Washington, DC 20002

Samuel R.

Job Details: 08/24/2023

cx complaint unit wont lock when trying use unit.inspected unit and found strike to be broken.replaced strike and tested unit now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/24/2023

installed parts checksok

We serviced a

MAYTAG DRYER

Model MDE9706AYW

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 08/24/2023

"cx complaint unit not starting, checked unit, come to find unit does not have proper voltage at terminal. flipped breaker same results, advised cx to contact electrician."

We serviced a

KITCHENAID FREEZER

Model KBFS20EVMS11

Near Washington, DC 20009

Sherwood

Job Details: 08/24/2023

cx complaint IM keeps making ice. arrived and found shutoff arm was not connected right so IM was not getting signal to stop making ice. reinstalled the shutt arm and now itll stay up when bin is full stopping the IM from making ice. advised cx to monitor. repair complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Ellicott City, MD 21042

Justin S.

Job Details: 08/24/2023

CX complaint fridge is not working. no cool.. Rear of Freezer was full of ice and evap fan was NOT blowing and was getting 12 volts dc. Part is out of stock. ordering (W11369036); ordrng 1 W11369036 (motor)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Lothian, MD 20711

Shane B.

Job Details: 08/24/2023

"cx complaint is the unit not cooling. cx said items on top shelves thawed out and had to be trashed and bottom of unit was full of water and water got on to the floor. when i arrived unit was empty and running. my prob shows 17 degrees but there are not items to put prob between. inspected evap and found a weak frost pattern. evap fan is running. inspected rear of unit and found SS lines frosted up, the copressor very wet and water under unit. lines are icing up causing water. unit has a SS issue. ordering compressor and evap. schedule with SS tech when parts are available. cx doenst want unit fixed they want it replaced, said they can never trust this unit again so they dont want it. gave them cx care number.; ordrng 1 W11572047 (evaporator) and 1 W11504450 (coupler) and 1 W11504420 (coupler) and 1 W11578208 (compressor) and 1 W11504420 (coupler) and 1 W11504431 (coupler) and 1 W11506622 (coupler) and 1 W11506635 (stub)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Manassas, VA 20111

Demonte S.

Job Details: 08/24/2023

Inspected the unit. Found that the cx is saying that the Dishwasher Door is falling down once it is opened. Checked the Door Hinges to the unit. Found that the right Door Hinge has snapped the spring off. Installed new Door Hinges. Tested the unit. Door is stay up when opened. No leaks. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Washington, DC 20002

Samuel R.

Job Details: 08/24/2023

cx complaint unit is not closing properly and is not making ice.inspected unit and coudl confirm cx complaint.found freezer rails to bed bad.tested ice maker and motor would not move unit needs rails and ice maker cx pif W10886931 special order WP13055901; ordrng 1 W10886931 (ice maker) and 1 WP13055901 (rails)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bowie, MD 20716

Shawn D.

Job Details: 08/24/2023

"opened system and was full of r600. replaced the compressor used uv drier from v/s then vacumed system down and filled to recomended and started cooling. unit is good to go; ordrng 1 w10143759 (UV DRIER sd v/s), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Reston, VA 20194

Simon

Job Details: 08/24/2023

CX complaints refrigrator not cooling .Inspected unit found a bad compressor humming sound no volatge 0.00. even replace the start device has the some noise need seal system tech ordered compressor kit and couplers.SZ.; ordrng 1 W11574734 (compressor and kit) and 1 W11504431 (lokring coupler) and 1 W11504415 (lokring coupler) and 1 W11506621 (lokiring coupler) and 1 W11506635 (access valve coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Dover, PA 17315

Fred G.

Job Details: 08/24/2023

i was able to access unit and replace the Ice maker as per previous visit. I found unit harvested and called for water. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Lewes, DE 19958

Michael E.

Job Details: 08/24/2023

CX complaint: doesntv always run cycle. Tested and verified complaint. FAE2 error code.Vent motor elctrical problem. Ordering air vent. Scheduled return visit for 8/31 any time; ordrng 1 W11649995 (air vent)

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW0

Near Washington, DC 20002

Samuel R.

Job Details: 08/24/2023

cx complaint unit barely brings water in.inspected unit and found cold water valve to hardly let any water in.replace inlet valve and tested unit.now working properly

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Camp Hill, PA 17011

Cody H.

Job Details: 08/24/2023

"Was able to access unit and replace parts per previous visit. Tested unit. Unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Lanexa, VA 23089

Orbie

Job Details: 08/24/2023

"cx complaint unit sometimes has very heavy condensation building up in unit after using. unit appears to be working as designed with no error codes and no current smell within the unit. observed a AC vent right in front of unit. called techline to document. spoke with Steve. advised me to advise cx that the vent type is incorrect and could be potential fire hazard, advised to replace flexible hose with a heavy metal hose. I shut the ac vent infront of the unit and advised cx to clean lint screen as per use and care guide with a nylon brush. left cx w/ whirlpool phone number. completing ticket."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT711SMFZ02

Near Sterling, VA 20165

Christian C.

Job Details: 08/24/2023

Installed left and right shelf tracks. Tested shelf no issues. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Chambersburg, PA 17202

Drew B.

Job Details: 08/24/2023

dropped off loggers in rc and fc section return date 7 days from now..; schdld next appmnt for 9/1 FRI !

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bel Air, MD 21014

Neil H.

Job Details: 08/24/2023

NOT A PROPER PHONE NUMBER KNOCKED RUNG DOOR BELL WAITED 10 MINS. LEFT TY CARD IN THE DOOR; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Sterling, VA 20165

Christian C.

Job Details: 08/24/2023

"Cx complaint food freezes in RC section. Inspected unit found diffuser does not close. Tested temps in FC section reading 3F and RC section reading 40F. Cx has temps Ordering diffuser, thermistor, control, and display.; ordrng 1 W11645127 (diffuser) and 1 WPW10384183 (thermistor) and 1 W11196400 (control) and 1 W11518204 (display)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrf560sehz

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 08/24/2023

installed valve cx had on hand. tetsed IM. it is filling properly. unit working as desinged. cx paid 110 for labor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ

Near Great Falls, VA 22066

Simon

Job Details: 08/24/2023

CX complaints top freezer refrigrator internal lights on and not cooling.Inspected unit found that door seal not closing properly b/c of the product inside freezer and blocket the air flow to refrigrator and unit in garage as well .steamed all ice built set temprature as reccomended CX suggested the unit not designed to stay in garage.CX will wait for the temprature in refrgrator to check.unit good to goSZ

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Herndon, VA 20171

Richard B.

Job Details: 08/24/2023

"CX complant, Washer fills on its own and drains on its own. Insopected unit and found unit needs inlet valve assembly . Saftey line still down , Tried calling several times. Dosent ring. Advised CX i would report it to saftey and advise them if they covered parts and labor. CX dosent want to pay at this time, Need to report findings to saftey , Valves from huse shut off currently to save CX water , RB; ordrng 1 w11127357 (inlet valve 219.45)"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0AS1

Near Gainesville, VA 20155

Daniel J.

Job Details: 08/24/2023

oven nnot heating tested thermalcut off good broil good bake showing open removed pan thermal event on bake element tested broil heated up repalced bake element tested to 350 f temps reached preset customer paid in full by cc

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Rockville, MD 20852

Roberto I.

Job Details: 08/24/2023

"CX complaint most of the led lights not working.Confirmed issue with the lights, found bad module in the Fc. Replaced parts using pre id, all the lights turned on and worked as designed. Cx didn't want the air filter. Collected $275.2"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Silver Spring, MD 20901

Justin S.

Job Details: 08/24/2023

CX cpomplaint freezer gasket falling off. Replaced gasket and leak cabibnet leaks with flashlight inside of unit. non leaks werte found and RC cobinet is sealed good..

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Frederick, MD 21703

Ricky E.

Job Details: 08/24/2023

"customer stated that the units ui wasnt working, and the unit may have givin a f3e1 error... verified issue and was unable to verifie error. will have the sensor and door latch just in case...; ordrng 1 w11500340 (ui assy) and 1 w11591754 (control) and 1 w11126174 (wash optic) and 1 w11091934 (latch)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Ocean City, MD 21842

Frederick R.

Job Details: 08/24/2023

CX complaint is tub not spinning. Inspected/tested and no codes. During tested I saw the washplate spinning freely but not spinning tub. Had to use penetrating fluid to pull washplate because it was stuck to splines. Found hub wore out and no teeth. Replaced hub. Also replaced splutch and belt because of screeching noise. Both repairs resolved both issues. Retested and WM is now working properly Ran clean cycle with distilled vinegar for CX because of using penetrating fluid. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/24/2023

"at times unit stops draining water still inside tub tested found 120 vac going into drain pump when on after allowing unit to drain a few times found water in tub 120 vac to pump but nolonger moving water sugguested drain pump replaced tested unit draining normaly paid in full by cc; ordrng 1 w10876537 (drain pump jd vs), used 1 W10876537 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW04

Near Needmore, PA 17238

Drew B.

Job Details: 08/24/2023

found compressor was dead upoon arrival and tried inverter box no luck replaced drier and compressor pulled strong 39-30 in vac for 25 mins then filled to scale 50g r600.. unit started cooling no restrictions or leaks at evap being dead compressor. allow time to cool.

We serviced a

MAYTAG WASHER

Model Mvwx655dw1

Near Millsboro, DE 19966

Frederick R.

Job Details: 08/24/2023

CX complaint is WM not completing cycles. Inspected/tested and Pulled F8E5 code. Found hot and cold water lines reversed in back of unit which match error code. Ran test cycle after correcting issue andthe unit is now working properly. Collected $120 cash for SC. Collected $120 cash for SC.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/24/2023

unit not always starting cycles at times have to press the start button mutiple times to start and that doesnt always worked tested unit started stopped and started a few times at times almost like button is sticking wont click to start cycle when running unit spins and heats ordering start switch; ordrng 1 WPW10446920 (switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Williamsburg, VA 23185

Orbie

Job Details: 08/23/2023

"cx complaint unit making noise during operation. checked unit heard compressor come on at normal volume level, cx stated compressor was roaring. cx has nothing in freezer compartment, called techline to document. Called techline spoke with Austin, checked temps 15.3*F advised to turn knob in freezer to max and have cx monitor unit."

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Lancaster, PA 17603

Bernard M.

Job Details: 08/23/2023

"Cx complaint the fan won't shut off. When arrived the fan wasn't running. Cx stated when cooking on range, they turn fan on and after they've fininshed, the button on touch panle doesn't work to turn off fan. Cx has to unplug unit. Ordering panel and will use control on return. Once available contact cx to reschedule; ordrng 1 W11678581 (touch panel)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near East York, PA 17402

Bernard M.

Job Details: 08/23/2023

"Cx complaint the lid won't lock to run. Inspected and found the strike had fragmented in latch. Removed strike and found no damage to latch. Ordering strike, found in stock and set return for 8/25. Office will contact cx with time frame; snapped 3 QuickPics"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSO36QMB02

Near Oakton, VA 22124

Demonte S.

Job Details: 08/23/2023

Installed the Control Board. Unit is starting to cooling. ( The Auger Motor that is listed is wrong for this Model. The Shaft rod will not fit into new Auger because part numbers are listed wrong. Talked to M.r. about this situation. Was told the correct part number. Ordering correct parts. Cx will need a refund on parts for the difference. ) ; ordrng 1 Wp2212363 (Auger Motor ( Reorder ))

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Ashburn, VA 20147

Richard B.

Job Details: 08/23/2023

CX Complant. Flame height high. Prior diagnosis innitally found orrifaces were wrong. After orrifaces were installed the units flame performance was low . Last tech after adjusting regulator ordered a regulator. Installed new regulator and same flame performance Real low. Ordering orriface holders as well as manifold with valves. Further work needed. Not in stock. RB; ordrng 1 W10594395 (manifold) and 3 W10613381 (orriface holder)s and 1 W10594399 (orriface holder) and 1 W11209432 (orriface holder)

We serviced a

IKEA REFRIGERATOR

Model IX5BBEXDS01

Near Washington, DC 20024

Samuel R.

Job Details: 08/23/2023

cx complaint ice maker is not workimng.ins

We serviced a

WHIRLPOOL DISHWASHER

Model WRF555SDFZ07

Near Manassas, VA 20109

Daniel J.

Job Details: 08/23/2023

fridge water leaking from freezer compartment removed door ice on bottom of floor in cabinet no ice build up on evap cover steamed drain paid by check for service call

We serviced a

WHIRLPOOL DRYER

Model MED5630HC1

Near Silver Spring, MD 20904

Leon

Job Details: 08/23/2023

"cx complaint is unit making a squealing or squeaking sound confirmed issue seen the squealing or squeaking sound was coming from the idler and one of the wheels are tight; ordrng 1 4392067 (ilder, wheels)"

We serviced a

WHIRLPOOL FREEZER

Model wrb322dmbm01

Near Baltimore, MD 21218

Shane M.

Job Details: 08/23/2023

installed parts. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WGD95HEDU0

Near McLean, VA 22101

Simon

Job Details: 08/23/2023

CC complaints washer no power not turning on.Inspected unit and replaced main control tested unit quick wash .unit works as designed.SZ

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Round Hill, VA 20141

Ricky E.

Job Details: 08/23/2023

"customer stated that the units cavity lamp was out.. verified issue,verified operation of the microwave. unit will need the control, lamp and holder; ordrng 1 W10886919 (lmp-basles) and 1 w11325786 (control) and 1 WPW10490593 (housng-lmp) and 1 W11238401 (transformr) and 1 2ndman (2nd man)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Chesapeake, VA 23322

Zachery R.

Job Details: 08/23/2023

"cx complaint no water, upon arrival cx stated unit is working as designed. checked functions unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Winchester, VA 22602

Ken M.

Job Details: 08/23/2023

"Customer complaint is that the unit is freezing in the fresh food compartment. Found that the right door is not sealing properly, which would have caused the unit to run constantly, resulting in the freezing issue. Doors leveled and heat applied to the gasket to close the air gap. Door is now sealing properly. Customer to monitor for any other temperature issues."

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Virginia Beach, VA 23451

Branden R.

Job Details: 08/23/2023

cx complaint door will not close - built-in microwave - physically won't close checked unit and found unit will need a new interlock . door acting like its not shut untill it is pushed on . unit will need 2nd tech . ordering all parts and 2nd tech for repair .; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Potomac, MD 20854

Shawn D.

Job Details: 08/23/2023

"arrived foud all parts ordered have already been changed last tech said no uv dye found so that being said unit might not be fixable. i then took frrezer apart no dye found, no dye in compressor area. hooked guages up -20 inch vac on low side high side is 85 then unplugged and pressures equalized at 30 on low side and 25 on high we have no clogs or restictions. hooked nitrgen up at 140psi and soapy watered everything outside cabinet and no bubbles no his and nitrogen is not pushing any uv dye out of anyspots. leak is in te cabine. called techlike spoke to andrew and unit has leak in cabinet and cant be fixed. left cx with file number"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Richmond, VA 23234

Chris B.

Job Details: 08/23/2023

cx c comp unit will not start insp unit conf c xc comp found unit will start normal cycle ui is blank found foe2 oversuds and in test 12 unit works as desighned unit will need console and control to complete repair unit is stacked and will need second tech to hel remove dryer to replace parts; ordrng 1 W11550649 (control) and 1 W11325569 (console)

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS1

Near Richmond, VA 23225

Chris B.

Job Details: 08/23/2023

cx comp unit will make small cubes insp unit found water flowing as desighned found resoirvir filling only half way ordering recirc pump to complete re; ordrng 1 W11542867 (recirc pump)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW5

Near Richmond, VA 23225

Chris B.

Job Details: 08/23/2023

cx comp unit is very loud insp unit conf cx comp found gear case leaking oil all over under side of unit ordering gear acse stator clutch and rotor clucth did remove washplate while in home; ordrng 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor)

We serviced a

KITCHENAID RANGE

Model KSEG950ESS5

Near Reston, VA 20191

Demonte S.

Job Details: 08/23/2023

Installed the User Interface to the unit. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Frederick, MD 21702

Justin S.

Job Details: 08/23/2023

CX complaint not heating up not heating up always; ligts display work but will not heat up. found 120/240/120vac at the house connector. thered to neautral is only getting 20vac where black to neautral gets 120vac on the control. black to red doesnt get 240vac. called support and spoke with a steve. verified improper power but good to house. reseated wire nuts on house supply. unit now heating with the lower oven but not the broil of the upper oven. replaced the control and retested. Both units now heating up to temp.

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/23/2023

cx complaint that unit is not high enough i was able to adjust the flame most i could through the valve stems and now is higher and good solid flame. checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model Ksrs25rvmk03

Near Midlothian, VA 23113

Joseph D.

Job Details: 08/23/2023

Cx owes 110 labor but was charged for two pads (177.63) when only needed one. 67.63 refund owed to cx I believe. Sending one pad back. Replaced pads unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS00

Near Frederick, MD 21702

Justin S.

Job Details: 08/23/2023

CX complaint the hose from filter housing is leaking. Upon arrival top panel was already removed. Water was leaking from reservior not filter housing. Replaced resovior and ran aboiut a gallon of water threw the system and leaks were gone.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/23/2023

replaced gaskets now checks good.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Alexandria, VA 22314

Lloyd B.

Job Details: 08/23/2023

Cx complained of long dry times. Inspected the unit and found no error codes and the unit works with long time on timed dry. Cx instructed to get ducts clean. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Newark, DE 19711

Taylor F.

Job Details: 08/23/2023

"Cx complaint is unit not completing cycles. Tested inspected and could not verify complaint. Found the cx was pushing the start button only once, not starting the cycle. Went over proper procedure of starting the washer with the cx and unit is now working as designed. Job is complete."

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Alexandria, VA 22314

Lloyd B.

Job Details: 08/23/2023

Cx complained about flame performance. Inspected the unit and found that the cx is use to NAT gas and not propane. The flames are as designed. Cx instruct. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Chambersburg, PA 17201

Drew B.

Job Details: 08/23/2023

"cx complaint that unit is making noise when spinning i found the chrimping noise to be coming from the gearcase, i raised legs and tested same i tightendd t27 torx bolt backing out same free of anythiung under washplate and rotor .. will need the following parts nd all in call tio reschd with 2 count GC.. for job; ordrng 1 W11449841 (gearcase) and 1 2count (2 count GC) and 1 W11260238 (rotor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM05

Near East York, PA 17402

Bernard M.

Job Details: 08/23/2023

"Cx complaint unit doesn't cool. Inspected and found unit at room temp inside. Accessed the evap and found no frost pattern with fan running. Accessed the compressor and it wasn't running. While checking for voltage at inverter box, the connection had arched and shut the unit down. Ordering harness and inverter box, once available, contact cx to reschedule; ordrng 1 W11454744 (harness) and 1 W11461099 (inverter box)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MB0

Near Hyattsville, MD 20785

Shane B.

Job Details: 08/23/2023

cx complaint is the unit leaking gas. cx said they could smell gas all the time. they called gas company and they had her turn off the gas and unplug unit. when i arrived unit was off and unplugged. pulled unit out and turned gas back on. as soon as gas was turned on i could hear a hissing from rear of unit. found the meter going off at the gas tube going form reg to manifold. it has a pinhole leak. i called techline to document. ordering gas tube. schedule when part is available.; ordrng 1 W11628651 (Tube 3/8' Manifold To Reg)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Glenarden, MD 20706

Shane B.

Job Details: 08/23/2023

installed control board and started a self clean cycle. elements started heating right away. unit is working as designed. cx is going to let clean cycle run and call whirlpool if unit isnt clean enough when cycle is done. i explained it is working as designed. changing any parts wont chagne how that cycle runs.

We serviced a

WHIRLPOOL DRYER

Model WGD8620HC3

Near Annapolis, MD 21403

Israel R.

Job Details: 08/23/2023

"Customer complaint unit is not drying or damp cloth at the end. I tested the unit and the unit is heating for me all the time. Ignitor is glowing clicks gas comes out ignites heat. Unit is heating on all cycles. I notice everytime i started the unit the motor would hum and then click and start. I tried this a few times and there is something going on gwith the motor is humming and sounds like the blower fan maybe spinning on the nut. She has another dryer downstairs and when we started it the motor does not hums like the one upstairs same model and year. ORdering Motor, Blower and harness.; ordrng 1 WPW10298258 (harns-wire) and 1 WP697772 (blower wheel) and 1 W11364931 (Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Laurel, MD 20723

Robert L.

Job Details: 08/23/2023

"upon arrival cx stated noise had stopped few days ago, cx had video sounded like condensor fan ramping up and down, test 3 fan quiet, test4 condensor and fan came on quietly, cx didnt want to me to take out unit since it seemed fine, temps 38 RC,1 FC and icecream solid and making ice, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Falls Church, VA 22046

Simon

Job Details: 08/23/2023

CX complaints water despensor not despensing water and replaced inlet valve tested unit water despensing .unit have temprature issues thermistor was read open replaced thermistor CX will wait to 24 hours to see if the temprature chenges .SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUI95X15HZ00

Near Herndon, VA 20171

Demonte S.

Job Details: 08/23/2023

Inspected the unit. Found that the cx is saying that the Ice Maker isn't Making Ice. Noticed that the Water Reservoir isn't filling with Water once the valve activated. I then installed a new Water Valve. Tested the unit. No leaks. Water Reservoir is now filling with Water & the Water is cycling through the Grid. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Poquoson, VA 23693

Lucas R.

Job Details: 08/23/2023

"cx complaint no operation, not draining, checked unit DOA, drain pump and shifter open from control, found open bw wire to pump amd shifter, added spade connector, control lit up, remaining water drained out, ordering harness to complete. expart; ordrng 1 W11545744 (harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Brunswick, MD 21716

Ricky E.

Job Details: 08/23/2023

4-3 7-1 5-2 ... customer stated that the unit wasnt washing dishes. verified issue and fnd errors for a faulty wash motor and heating circuit fault... need parts...; ordrng 1 W11025157 (pump&motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Beltsville, MD 20705

Leon

Job Details: 08/23/2023

cx complaint FC not cooling properly. confirmed complaint cx had FC packed with food covering vents. removed items and melted ice from evaporator. checked resistance on bi-metal it read good from inside but not at control board. informed cx they will need a new one. collected service call

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Finksburg, MD 21048

Brian R.

Job Details: 08/23/2023

cx complaint is unit made ice good and fast now ice is slow to be made but makes ice. checked unit and cubes. cubes are good size and normal an pressue out with wateer good as well and temps in range. will order new ice maker and when part is in office will schedule.; ordrng 1 W11629269 (Ice Maker)

We serviced a

JENNAIR MICROWAVE

Model KEHC379JSS4

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 08/23/2023

"Cx complains that after the sefl clean the oven stopped heating, inpected unit, the thermotat is bad, also the cooling fan makes a horrible sound and door hinge is bad, unit need parts, CX DOES NOT WANT TO CONTINUED WITH THE REPAIR; ordrng 1 WP9760575 (hinge-door) and 1 WP9760576 (hinge-door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Washington, DC 20008

Sherwood

Job Details: 08/23/2023

cx complaint gasket coming off. arrived found gasket defective and not making complete seal. installed new gasket used blow dryer to strighten out gasket and now its making a complete seal. repair complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Alexandria, VA 22307

Tanner B.

Job Details: 08/23/2023

"UI unresponsive, no errors. completed diag and recalibration. still no response. needs ui.. cx paid svc call only . getting new unit"

We serviced a

JENN-AIR MICROWAVE

Model JMDFS24JL00

Near Falls Church, VA 22043

Simon

Job Details: 08/23/2023

CX complaints microwave still not heating .Inspected unit and found that microwave not heating at all .replaced MAGNETRON .tested unit unit works as designed.SZ

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chantilly, VA 20152

Demonte S.

Job Details: 08/23/2023

Inspected the unit. Found that the cx is saying that the Washer isn't starting a cycle. Checked the capacitor to the unit. Capacitor showing signs of it leaking. I then ran a Service Diagnostics Test on the unit. Cold Water Valve will not Dispense Water at a good flow. Water is trickling into the Drum. Unit will need Water Inlet Valve Assembly. ; ordrng 1 W11513255 (Whirlpool Washer Water Inlet Valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Alexandria, VA 22314

Lloyd B.

Job Details: 08/23/2023

Cx complained the unit made noise. Inspected the unit and found there was cardboard under the unit htat was rubbing against the cabinet. Put insulation between the 2 and tested and there is no longer noise. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Smithfield, VA 23430

Justin W.

Job Details: 08/23/2023

cx complaint unit not heating. checked unit unit to find error codes f4e2. checked to find thermostat open. control not sending voltage to heater. ordering heater as precaution. advised cx to let water run hot prior to starting unit and if that did not address cleaning issue to call and notify office prior to our return. cx agreed; ordrng 1 W11537778 (heater) and 1 W11573758 (thermostat) and 1 W11506011 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Rockville, MD 20850

Brian F.

Job Details: 08/23/2023

"Cx states unit not cooling, tested and confirmed. Defrost thermistor measuring open. Cleared ice from evap, installed defrost heater and thermistor from van stock. Tested, unit is now working properly.; ordrng 1 WPW10384183 (thermistor VS), used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lanham, MD 20706

Leon

Job Details: 08/23/2023

"replaced control board on washer, tested unit and it is now good to go"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Arlington, VA 22205

Simon

Job Details: 08/23/2023

CX complaints the washer not powering on.Inspected unit and replaced the console tested unit .unit works as designed.SZ

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW1

Near Richmond, VA 23234

Joseph D.

Job Details: 08/23/2023

Unit with off balance load errors unit will need suspension to replace faulty component; ordrng 1 W11130359 (Suspension)

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