Service History 273 - VIA Appliance

We serviced a

KITCHENAID OVEN

Model KFGG504KPS1

Near Red Lion, PA 17356

Sal R.

Job Details: 08/18/2023

CX complaint was that the unit was not keeping temps. I found that the temp sensor was ohming out at .89 KOHMS. I replaced the temp sensor and unit test good wioth an average temps of 352.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Lewes, DE 19958

Michael E.

Job Details: 08/18/2023

"Replaced dispenser UI, power control and main control as per previous diagnosis. Tested unit and it is now working proper;ly. CX previously paid in full. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model GHW9150PW4

Near Wyomissing, PA 19610

Cody H.

Job Details: 08/18/2023

"CX complains unit stopped mid cycle with cloths locked inside. CX not home, had neighbor let tech into home. Spoke to CX to ensure this was acceptible. Found unit to be locked with clothing inside and unplugged when plugged in unit would keep draining and not unlock. Was able to remove top panel and manually unlock door, reset unit and unit began working again. Ran unit through cycle with load, unit finished cycle with no issues, no further work needed. CX EMAIL CONFIRMED."

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Camden, NC 27921

Austin D.

Job Details: 08/18/2023

checked unit and found right front burner taking a lng time to light. replaced burner head and centered the orfice tested operation. unit is running as designed. cx agreed .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Windsor, PA 17366

Sal R.

Job Details: 08/18/2023

"CX complai t is that the unit is not cooling at all . I found that the compressor has failed and will not start. Per Technical Service Pointer. I am orderig 1 compressor , drier filter and all couplings. Parts and labor charges are covered under WP limited warraty. I collected $120.00 for service charges via credit card. I called Parts ordering and set a return date for 8/24; ordrng 1 W11574734 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11109499 (drier filter) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 2callcount (2 call count)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Gainesville, VA 20155

Daniel J.

Job Details: 08/18/2023

fridge section temps going above and below set points holding at 30 f while on site low of 27 f and high of 75 through diag noticed evap fan never turned off even though in diag cycle ordering control and returning with evap cover no issuses with freezer temps; ordrng 1 W11664342 (control) and 1 W11574767 (ui) and 1 W11574766 (triton)

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CS-3

Near Hampton, VA 23666

Orbie

Job Details: 08/18/2023

"cx complaint unit popped and stopped heating. unit very greasy and saw some rust inside cabinet, called techline to document. spoke with Brandon. Unit deemed unrepairable as per techline. advised cx to contact their warranty company."

We serviced a

WHIRLPOOL DISHWASHER

Model KUDL01ILBS6

Near Forest Hill, MD 21050

Neil H.

Job Details: 08/18/2023

replaced the rack wheel and the door cable assy unit tested good

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Solomons, MD 20629

Davonte

Job Details: 08/18/2023

cx complained unit display wouldnt work on unit. after inspecting unit. all display worked on console. ran diag test got error f4e1 and f5e2. when running diag wash cycle unit completed cycle as should. unit will need control and door latch; ordrng 1 W11322901 (control) and 1 W11565030 (door latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/18/2023

"Replaced parts, reset power, ice maker tested and fill with water."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Fort Defiance, VA 24437

Danny R.

Job Details: 08/18/2023

unit has 2 issues the door gasket is leking moisture will need gasket also led in fresh side is dimm and flashing ordering gasket and light; ordrng 1 W11527432 (led light assy) and 1 W10830274 (gasket door)

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Mechanicsville, MD 20659

Davonte

Job Details: 08/18/2023

"cx complained unit wouldnt drain . confirmed cx complaint. ran diag got error code f9e1. inspectedm unit further, checked drain lines for any clogs. after running unit filled with water. drain pump never came on. unit needs new drain pump. cx paid for service call. will be calling the office if she wants to move forward with repair; ordrng 1 W10876600 (drain pump)"

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near New Carrollton, MD 20784

Sherwood

Job Details: 08/18/2023

cx complaint range not bake evenly. arrived and tested unit pre heated to 350 good both bake and boil was cycling correctly. tested temp sensor that was in range. when cx see bake element cut off after temps are satisfied she thinks its cutting off. so i explained how the range works and it made sense to her. i did installed control. but repair complete uniut is working as designed

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Tappahannock, VA 22560

Thomas B.

Job Details: 08/18/2023

Internal plug got harness came loose reseated and reseated gaskets and sealed doors using hair dryer

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ03

Near York, PA 17406

Bernard M.

Job Details: 08/18/2023

"Cx complaint the icemaker doesn't make ice. jumped icemaker at T&H, and the bail arm raised but no water came in. Jumped for water and got no actvation from inlet valve. Removed fill tube and found it clogged with ice. Water dispenses from unit. Replaced valve using pre-id parts and cleaned fill tube, jumped icemaker and it harvested and called for water. Unit checks good"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES2

Near Smyrna, DE 19977

Frederick R.

Job Details: 08/18/2023

Safety Call. Sparks from oven. Inspected/tested and found defective broild element. Scorched on right front. Called safety to report findings. Spoke to Neski. Safety covering parts but not labor charge of $110. SC already covered. Ordering bake element. CX will owe the $110 labor on return. Scheduling return for 8/28/23 am preferred; ordrng 1 WPW10583047 (elmnt-brol)

We serviced a

MAYTAG WASHER

Model Mhw5630hw3

Near Sinking Spring, PA 19608

Cody H.

Job Details: 08/18/2023

Was able to access unit and replace parts per previous visit. Tested unit through test 12 and unit works as designed. No further work needed.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Odenton, MD 21113

Shawn D.

Job Details: 08/18/2023

unit was replaced changed model and serial. cx complaint installers and whirlpool said hook up for steam option should come with dryer. inspected unit and cx needs the Y and water line that does not come with unit. cx then said on sunday the control panel wouldnt respond and had no reset power then it worked again and also said sometimes the clothes seem damp when cycle is finished. i ran unit and checked vent outside best i could its on 3rd level and flap is opening. told cx to keep an eye on the panel could be issue in panel and told cx to not alays use noral cyce incase issue. cx is going to store to get hook up for steam. unit is good to go

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Columbia, PA 17512

Fred G.

Job Details: 08/18/2023

cx complaint unit is putting off a burning smell from last repair. inspected unit and entered daig and found 0 saved codes. ran auto test and found unit is working as design. no issue were found no abnormal smells were presant. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Owings Mills, MD 21117

Brian R.

Job Details: 08/18/2023

replaced parts ordered and reset and chcked over unit. evap was still clear and temps were in range. unit checks. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near East Petersburg, PA 17520

Fred G.

Job Details: 08/18/2023

i was able to access unit and replace the out door. unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Tappahannock, VA 22560

Thomas B.

Job Details: 08/18/2023

Cx complaint unit is not DRYING clothes uni heats properly inspected unit found vent is clogged with lint grabbed a Chunk from outside vent leaving home and showed cx unit vents need a cleaning. Unit functions as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLO36FTX02

Near Lancaster, PA 17601

Fred G.

Job Details: 08/18/2023

cx complaint unit was leaking water on the right bottom corner. inspected unit and found drain tube was clogged in the FC. i was able to steam out drain and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Dover, DE 19904

Frederick R.

Job Details: 08/18/2023

"CX complaint is lights in RC and frost in FC. INspected/tested and found FC handle loose from CX not using properly. Also found Fsulty switch in FC and RC not allowing lights to go off and on. Replaced sitches from VS. Unit is now working properly. Job is complete; ordrng 2 W11396033 (switch FRVS)s and 2 W11384469 (switch FRVS)s, used 2 W11396033 (SWITCH FRVS), and 2 W11384469 (SWITCH FRVS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Bowie, MD 20716

Shane B.

Job Details: 08/18/2023

"cx complait is the pantry drawer handle being loose, the door open light constantly being on and fridge doors not being straight. confirmed all complaints and found the left roller and foot are bent/twisted. i removed pantry bins and reinstalled them. door ajar light went off after right bin was put back in. adjusted pantry drawer fronts so they are straight. tightened door handle. tried adjusting the left RC door but it still leans toward the other door at the top. hinges have no adjustment to them. ordering left RC door, top and bottom hinge and left roller assembly. cx will call when door is delivered.; ordrng 1 W11518697 (left RC door) and 1 W10691674 (hinge-door) and 1 W11027247 (hinge-door) and 1 WPW10515763 (roller)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near ,

Frederick R.

Job Details: 08/18/2023

Replaced control and wire harness per prior diagnosis. Checked all connections and thermostats. Put unit back in place and tested. Preheated oven to 350deg F and no error codes or issues. Cooling fan ran entire time. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Bethesda, MD 20816

Roberto I.

Job Details: 08/18/2023

"Cx complaint water dispenser randomly stops working, and then works again.Tested dispenser several times, I was able to replicate the issue only once and I didn't hear the water valves turning on, and then the dispenser worked again, and I was unable to replicate the issue again. Ordering dispenser paddle W10433548, UI W11655738 and control board W11035836.; ordrng 1 W10433548 (water dispenser paddle) and 1 W11655738 (UI) and 1 W11035836 (control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 08/18/2023

installed new lh/rh fc door tracks and fc led . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Hampton, VA 23664

Carl A.

Job Details: 08/18/2023

"cx complaint of unit not making ice and frost in freezer, checked unit to find the rails not retracking full causeing warm air to migrate in freezer to slow production of ice ,called techline spoke with Rob was advise to order rails to keep the problem from happing again; ordrng 2 W11265130 (Drawer Slide Rail)s"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS05

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 08/18/2023

CX Concern the unit getting too hot and cant regulate temps .. adjusted all burners to have a lower flame .. Contatcted wpl saftey.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Baltimore, MD 21216

Emmanuel R.

Job Details: 08/18/2023

"Cs unit is not getting water, confirmed complaint. I found error code f1e2 control software issue. Tested unit and notice the water valve is humming but no water in enetering , replaced water valve but issue persist. Ordering control board.; ordrng 1 W11305297 (cntrl-elec)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Falmouth, VA 22405

Tanner B.

Job Details: 08/18/2023

"CX Concern the unit making a very loud noise, found rubber mount on motor failed causing motor to shift and rub blower wheel . Needs motor and wheel.; ordrng 1 279827 (motor)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near East York, PA 17402

Sal R.

Job Details: 08/18/2023

"Per the previouse tech, i was able to access and replace all parts. Unit test good."

We serviced a

KITCHENAID RANGE

Model KSDB900ESS3

Near Sparks Glencoe, MD 21152

Neil H.

Job Details: 08/18/2023

replaced orfices and the burners all tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Frederick, MD 21704

Ricardo S.

Job Details: 08/18/2023

"Cx complains that the unit not working at all, inspected unit and is not cooling,,, the compressor makes a humming noise, start device cks ok. recieves 120vac. faulty compressor, order compressor kit drier. lock ring; ordrng 1 w11574734 (compressor) and 1 w11504431 (coupler) and 1 w11504415 (coupler) and 1 W11109499 (drier-tube) and 1 w11504445 (coupler) and 1 w11506635 (valve) and 1 2countsjob (2 counts job)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 08/18/2023

cx complaint they had a power serge over the weekend and the unit never came back on. they had to reset breaker to unit. after that unit came back to life. unit never made ice again after that. i found FC temps were -5 degrees. test 56 showed E0 (no errors) ran test 57 and found unit did harvest and found home postion. test 45 I found water did get dispensed to IM. test 36 i found IM fan came on. test 15 I found ice level sensors are working as design. as of today unit is working as design. we will wait and see if Ice is made and harvested.

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Kearneysville, WV 25430

Ezra M.

Job Details: 08/18/2023

"f0e2, f8e1, f4e1, f5e4, f5e2 - cleared errors, ran diag cyce, completed normally. no errors, all componants working properly. checked unit, found wire harness to heater loose, not making consistant contact. removed, and reinstalled, verified secure. also discussed detergent use and cleaning with cust to address oversuds error."

We serviced a

MAYTAG DRYER

Model MVWB965HW0

Near Huntingtown, MD 20639

Davonte

Job Details: 08/18/2023

cx complained unit was making loud clicking noises. after running unit for about 30 mins. i could hear he clicking noises. after inspecting unit i confimed that noise was coming from idler. replaced idler. after replacing idler screw that hold it in place was stripped along with the hole in the motor mount. unit will need new screw and mount.; ordrng 1 W10578053 (MOUNT) and 1 WP3389420 (screw)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Gates, NC 27937

Austin D.

Job Details: 08/18/2023

cx complaint the unit is not turning on the surface light. tried the bulb first and no luck. replaced the control and tested operaton. unit is running as designed.

We serviced a

AMANA FREEZER

Model ASI2575GRS08

Near Gainesville, VA 20155

Daniel J.

Job Details: 08/18/2023

installed control thermistor and control

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Germantown, MD 20874

Julian H.

Job Details: 08/18/2023

CX complaint about unit after installation showing error F8E4 overflow condition within 10 min on cycle found a really bad installation unit shifting over rh side water deflected & going to pan fixed level unit within 30 days tested & working properly

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Washington, DC 20024

Samuel R.

Job Details: 08/18/2023

cx complaint they wanted unit checked since it hasnt been used in awhile.inpected unit and got no eorror codes.ran a service test and unit checked out good.unit is working properly

We serviced a

WHIRLPOOL DRYER

Model WED95HEDW0

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/18/2023

"CX complaint noise and vibration during cycle.Ran a cycle, confirmed vibration from blower. Removed front, found a heavy lint build up on blower wheel. Removed lint, the unit worked ok. Collected $120 with check"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ00

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/18/2023

"Cx complaint icemaker never stopped making ice for several days, now no ice and no water dispensed.Inspected icemaker, found shutoff arm out of place. Reinstalled arm and tested icemaker. It cycled but didn't fill. The water dispenser didn't work. No water supplied to unit, possible bad shutoff valve. Cx must to call a plumber."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hyattsville, MD 20785

Sherwood

Job Details: 08/18/2023

cx complaint not spin or draining. arrived today and could not duplicate any of the issues they said was happening. checked error codes not were found before service diag. ran a service diad. still no error code. put clothes in unit filled washed and drain. i also checked cap and it read 44.8. advised cx from the test eveything was working correctly. called office to get doc.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 08/18/2023

installed all odered parts. and tesetd dispsnor for cx. unit is workign as designe.d

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Bumpass, VA 23024

Thomas B.

Job Details: 08/18/2023

Cx complaint unit is not working properly inspected unit removed and replaced the door gasket and raised the front legs. Unit Now Functions Normally

We serviced a

WHIRLPOOL UNKNOWN

Model WDF760SADB2

Near York, PA 17408

Sal R.

Job Details: 08/18/2023

I was able to access the UI control and found that the unit has a burn mark in on the housing and is burnt out. I was able to replace the UI control and unit powered on and test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Mercersburg, PA 17236

Drew B.

Job Details: 08/18/2023

cx complaint that unit led is not operating tested door switch.. found faulty led module awill need replaced. replaced with fc led and now fully lit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Lititz, PA 17543

Cody H.

Job Details: 08/18/2023

Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Staunton, VA 24401

Danny R.

Job Details: 08/18/2023

installed parrts checksok

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS5

Near Springfield, VA 22151

Christian C.

Job Details: 08/18/2023

"cx complain unit not working, inspected found no ishues run trough diag -cycle all working as designed ."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Rockville, MD 20850

Julian H.

Job Details: 08/18/2023

CX complaint about unit acumulating water under deli drawer found pan bowing also drain tube clogged CX also complaint with water pressure to low found an issue with filter housing CX OWES $120 LABOR; ordrng 1 W11457241 (drip pan kit) and 1 W11194438 (housing)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Palmyra, PA 17078

Cody H.

Job Details: 08/18/2023

"CX complains unit was repaired 2 months ago and has again started sparking in the cabinet. Unit unplugged on arrival. Plugged unit in and tested, unit making loud popping sound and smells like thermal overload. CX claims no injuries or damages from event. Called wp safety and spoke to kelly who said unit will not be repaired and the will reach out to CX. No further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Frederick, MD 21704

Ricardo S.

Job Details: 08/18/2023

"Cx complains that the filter hsouing door wont close, inspected unit, the spring is loose, filter housing cks ok, spring back in place, unit tested ok.."

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Carlisle, PA 17015

Andrew S.

Job Details: 08/18/2023

Per previos tech I was able to access and replace the lower harness. I tehn tested the unit and found that it is now functioning as itnended. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Alexandria, VA 22309

Christian C.

Job Details: 08/18/2023

Installed upper spray arm and retainer. Tested unit no issues.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW07

Near Shippensburg, PA 17257

Andrew S.

Job Details: 08/18/2023

Cx complaint is that the control has broken and is hanging by the wires. Upon arrival I found that the tab has failed and the control is hanging down. I also found that the harness has a wire that has separated from the molex connector. I am ordering the control assembly. Please contact cx whn the part is available to schedule the return visit.; ordrng 1 W11648345 (Control assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5PVEXWS13

Near Alexandria, VA 22307

Leon

Job Details: 08/18/2023

cx complaint water not dispensing. confirmed issue took out water filter and water dispensed normally. noticed water was streaming from filter connection. went to replace filter but could not find water shut off. cx will need maintenance to locate water valves before we can move forward. cx will try another filter to see if it makes a difference. cx will contact us when ready to move forward

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Poquoson, VA 23662

Lucas R.

Job Details: 08/18/2023

"cx complaint unit not cooling, checked unit, temps 6 and 50, found evap clogged with ice, defrost thermistor OOR at 4k ohms in block of ice, thawed evap, replaced thermistor, tested, unit working as designed.; ordrng 1 WPW10384183 (thermistor lr/vs), used 1 WPW10384183 (THERMISTOR lr/vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Goldsboro, PA 17319

Bernard M.

Job Details: 08/18/2023

"Cx complaint ice doesn't dispense. Attempted to dispense and the motor would run but only 2-3 cubes would come out. Inspected and found the auger coupling under the bin no longer locks on to the coupling attached to motor. The couplings rub after rotating once. Ordering bin and motor coupling, once available contact cx to reschedule; ordrng 1 W11244434 (ice bin) and 1 WP2220458 (auger coupling)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Catonsville, MD 21228

Alexander D.

Job Details: 08/18/2023

replaced fz door and ice container. new door came with chute. tested unit. unit is now working properly

We serviced a

MAYTAG DRYER

Model MEDE301YW0

Near Washington, DC 20016

Dustin F.

Job Details: 08/18/2023

"CX complaint: unit wont work.Inspected unit, confirmed CX complaint found thermal fuse blown, reading open. confirmed control is good. replaced thermal fuse via pre id and cx paid in full. tested unit, unit working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Woodbridge, VA 22193

Richard B.

Job Details: 08/18/2023

"CX complant. Freezer cold , Fresh food not. Inspected unit and found air baffel dosent open in test three and fan motor dosent run. . Thermisters pass test Ordering damper assembly and fan motor with thermisters. Temp in freezer is 14 degrees. , Ordering damper and fan with thermisters. CX paying 120 cash and will call . RB; ordrng 1 WPW10479155 (damper 98.66) and 1 w11224591 (fan 126.87)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Hagerstown, MD 21740

Ricky E.

Job Details: 08/18/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/18/2023

Replaced Control and sensor still same issue pulled rear cover ohm out sensor its good tested at control and nothing checked harness and its good pulled harness back up and nothing at control called tech line and was able to find harness is damaged. Ordering Harness; ordrng 1 W11245677 (Signal harness) and 1 W11245673 (Main harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near York, PA 17402

Sal R.

Job Details: 08/18/2023

"CX complai t is that the unit is ffreezing tover on the evap. I was able to take reistaise readings of the ther misotr connected to the curitet and isolated from the curicet and found a reisstance reading with a 2000KO diffrence . I called WP tesch Line and TL had me check several differant conncetions at the control. TL is sending unit fro product review. Please see SR#,. No repair to be made at this time , Unit is deemed no repairable."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Springfield, VA 22151

Christian C.

Job Details: 08/18/2023

Cx complaint both gaskets are comming off. Inspected unit found both gaskets slightly coming off. Installed RC gasket. Ordering FC gasket.; ordrng 1 W10861499 (FC gasket)

We serviced a

WHIRLPOOL DISHWASHER

Model Wrx735sdhz03

Near Dallastown, PA 17313

Sal R.

Job Details: 08/18/2023

"CX complaint was that the unit was leaking form behind the filter heaf. I found that the head was indead leaking. I was able to access and repalce the filter head and unit test good. I collected $350.40 for service , part, shipping, taxes, and labor charges via credit card. UNit test good."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Martinsburg, WV 25404

Ricky E.

Job Details: 08/18/2023

"installed part, ran calibration, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Carlisle, PA 17015

Andrew S.

Job Details: 08/18/2023

Cx complaint is that the unit is making a constant noise and the door does not close correctly. Upon arrival I found that the unit temps are normal (6 and 40). the evap fan is functioning as intended. I found that the compressor is causing the noise. It is not outside of normal noise volume. I also found that the door is not closing due to the front of the unit being low. i was able to adjust the feet up and found that that fixed the issue. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Annville, PA 17003

Cody H.

Job Details: 08/18/2023

"CX complains unit ran off balance with a normal load and unit hasnt run correctly since. Unit shows no error codes, ran unit through diagnostic test and unit made noise during CC agitation. When unit went to spin, it ran off balance and stopped spin cycle. unit still showed no errors. Inspected under unit and found no signs of leaking gearcase. Gearcase is making grinding noise when spinning by hand. Unit will need spin basket, gearcase, agitator, splutch and motor for repair. Office to schedule with cx when approved and all parts arrive including spinbasket sent to CX. CX EMAIL CONFIRMED.; ordrng 1 WP3951744 (agitator) and 1 WP21366 (spanner) and 1 W10554251 (spin basket) and 1 WP389140 (drive block) and 1 W11454741 (gearcase) and 1 W10890624 (motor) and 1 W11481722 (actuator) and 1 W10721967 (splutch)"

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CW6

Near Hampton, VA 23661

Carl A.

Job Details: 08/18/2023

"cx complaint of unit arching,checked unit to find arching coming from cap and diode,called saftey spoke with Micheal , was advise that they were not going to repair it,advise cx on cost of unit but whish not to have a EST at this time"

We serviced a

MAYTAG REFRIGERATOR

Model MTB2456AEW

Near Virginia Beach, VA 23455

Carl A.

Job Details: 08/18/2023

"cx complaint of rc freezing food ,took temp readings of 39,,18 in freezer,found that tyhe damper door is not opeing and closing any more with the thermistor parts need for repairs are NLA as it is what contorls the air flow in the frig; ordrng 1 61002093 (Damper/insulation Kit (Series: 10))"

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Virginia Beach, VA 23464

Carl A.

Job Details: 08/18/2023

replace all parts tested unit works as deisgned

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near ,

Eric F.

Job Details: 08/18/2023

"Confirmed cx complaint unit not filliing properly. Found inlet valve receiving power but not functioning properly. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Virginia Beach, VA 23453

Carl A.

Job Details: 08/18/2023

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Damascus, MD 20872

Ricardo S.

Job Details: 08/18/2023

"Cx complains that the unit microwave makes a clicking noise and run for 5 second, inspected unit, the interlock holder switch on top is loose, so the switch wont make a good contact.. holder switch back in the correct place, unit tested with cx and microwave works fine"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near New Cumberland, PA 17070

Bernard M.

Job Details: 08/18/2023

"Cx complaint broil doesn't stay on after ignition. Turned unit on broil and it ignited but after 2 min, the broil tube would lose the flame and igniter would shut off. Ignited again and only half the tube would have flames.The regulator has restrictionnd not producing enough gas to keep tube lit. Ordering parts, once available, contact cx to reschedule; ordrng 1 W11449506 (regulator) and 1 WP8054078 (broil tube)"

We serviced a

MAYTAG WASHER

Model MVWB850YW0

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 08/18/2023

cx complaint is the unit not completing cycles and making a grinding noise. checked for codes and found F70 overload. cleared code and ran service cycle. unit is very loud during spin. unit has a bad bearing. quoted cx for repair but they declined to fix unit due to cost. servie call paid within 30 days.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manassas, VA 20110

Richard B.

Job Details: 08/18/2023

"CX complant. Wall has frost. Inspected unit and found evap iced over , Thawed out evap with steamer , Replaced harness and turned defrost on to every 8 hours in step 7 . Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW0

Near Silver Spring, MD 20901

Brian F.

Job Details: 08/18/2023

"Cx states unit won't start cycle, tested and confirmed. Can hear motor spinning freely when trying to spin or agitate, found drive pulley had fallen off gearcase shaft. Reinstalled drive pulley, ran auto test cycle, completed with no errors, ran manual spin and agitate tests, unit is now working properly. Quoted cx for replacement shield, cx declined."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 08/18/2023

"cx complaint is the unit not completing cycles. cx said installer started a cycle, it got to wash but didnt get to done. she cancelled and tried running and load and the same thing happened. i checked for codes and found F8E1. cleared code and ran each valve. found no flow form cold valve. ran service cycle and calibration cycle. unit is working as designed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Taneytown, MD 21787

Brian R.

Job Details: 08/18/2023

replacd parts ordered and tested unit. unit now runs as it should and starts. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KUDS03FTSS3

Near Silver Spring, MD 20902

Brian F.

Job Details: 08/18/2023

"Cx states unit not draining, tested and confirmed, drain pump receiving 120VAC at connector but not activating. Ran service test cycle, during test water began leaking from sump. Quoted cx for sump assembly and drain pump, cx declined repairs."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Williamsburg, VA 23185

Lucas R.

Job Details: 08/18/2023

"replaced evap fan, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Bowie, MD 20721

Shane B.

Job Details: 08/18/2023

"cx complaint is the unit displaying F8E4. when i arrived that code was displayed. found water in the drip pan. emptied pan and checked for codes. found F9E2, F8E4. cleared code, ran service cycle. unit completed the cycle with no leaks. door gasket looks fine. unit was leaning slightly to the right, leveled feet. i started a quick wash cycle. i let it fill, wash and drain but nothing leaked. advised cx to use unit like normal and call us back if issue returns. currently working as designed."

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Lancaster, PA 17602

Fred G.

Job Details: 08/18/2023

cx complaint they were using right front burner when they noticed a chemical oder from unit. inspected unit and found unit had a thermal event at terminal block. unit needs main harness. I qouted cx for repair and cx declined. charged cx only for sevice call $120 check

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near New Cumberland, PA 17070

Bernard M.

Job Details: 08/18/2023

"Replaced both parts, per previous tech, ran normal dry cycle and unit heated. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG00

Near Annandale, VA 22003

Jason A.

Job Details: 08/18/2023

CX complaint FRIDGE not freezing items in FC. Replaced compressor & install UV dryer & coupler. Pressure check with NITROGEN 140psi for 20 minutes & no change in reading. See SDpics. Run vac & filled with 4.25 OZ R134a. Good running & equalise pressures. Good amp draw. Checked evap good frost pattern. Checked servicebench. Costco unit. Called office to refund SC > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 08/18/2023

"replaced auger motor and coupler, aguer in bin failed.. needs ice bin; ordrng 1 WPW10558423 (ice bin)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Ashburn, VA 20148

Ken M.

Job Details: 08/18/2023

"Customer complaint is that the unit is not heating properly, seems too cold. Oven tested on bake at 350 and the sensor swing is more than 60 degrees. Sensor replaced. Power restored and assisted customer with connecting unit to home wifi to address software issues. Could not connect to customer's home wifi. Customer referred to home connectivity support."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Carlisle, PA 17015

Andrew S.

Job Details: 08/18/2023

Per previous diag I was able to access and replace the FC door. I then verified that the gasket is sealing properly against the cabinet. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annapolis, MD 21409

Israel R.

Job Details: 08/18/2023

Service Pointer. Customer complaint light are fliquering and the unit stopped making ice after we left. I ran test 56 no error codes. Tested 58 warmer than harvest temp. Ran test 57 and is Harvesting. Ran fill test is not filling. The heater is not turning on and is not getting power. I pulled ceiling cover and found i left the heater unpplugged. Reseated and ran test 19 after that ran tes 45 and completed the test. Lights are flickering and the will need new FC light per serivec pointer. Pointer to cover for part and labor. ORdering led module 5 at tribles.; ordrng 1 W11601310 (LEd module)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Alexandria, VA 22307

Leon

Job Details: 08/18/2023

cx complaint ice maker wont come out. confirmed issue found ice covering magnet and cx was pulling the door out too fast. replaced magnet and instructed cx on opening freezer door from the middle of the rail firm and slowly. unit is good to go

We serviced a

KITCHENAID OVEN

Model KODE500ESS01

Near Freeland, MD 21053

Brian R.

Job Details: 08/18/2023

came out to replace harness and she said unit died and nothing working and ovens wont run or heat as they should. found more then the 1 code listed. tested and checked unit again as harness will not fix issue. found codes F9E0 Product not wired correctly F6E1Over temperature main/upper oven F1E1 Internal Oven AM Error F1E0 Oven user interface failure. unit has a electrical issue and now more of unit is affected. went over and advised now we will replace concole and cotrolls at same time as well as get a element for return and replace everything at once when tearing unit down to replace harness. some parts are reodered for electric issue. cx only used lower oven and unit shut down or powered off at times. office will schedule. ; ordrng 1 W11086141 (Console 423.58) and 1 W11179310 (Control) and 1 W10801665 (Control) and 1 W10804429 (Broil Element 89.75)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Virginia Beach, VA 23453

Carl A.

Job Details: 08/18/2023

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near York, PA 17403

Sal R.

Job Details: 08/18/2023

"Per the previouse tech, i was able to access and replace both parts. I advised CX to replace his water filter due to water flow concerns. CX paid in full as of 8/16/23"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Walkersville, MD 21793

Ricardo S.

Job Details: 08/18/2023

"Replaced parts, unit tested on test mode, washer sound normal"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21701

Ricardo S.

Job Details: 08/18/2023

"Replaced heater assy, unit tested and defrsot works fine"

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