Service History 272 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, Virginia 23434

Branden R.

Job Details: 08/24/2023

helped ar

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, Virginia 23434

Branden R.

Job Details: 08/24/2023

helped ar

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, Virginia 23434

Branden R.

Job Details: 08/24/2023

helped ar

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Suffolk, Virginia 23434

Branden R.

Job Details: 08/24/2023

"unable to service unit , unit marked as field scrap . advised cx to reach out to where they bought unit ."

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWS2

Near Mechanicsville, Virginia 23116

Chris B.

Job Details: 08/24/2023

cx comp unit will not go threw cycle insp unit found unit is very difficult to get into diag mode unit will no go to error part of program and when in auto test unit drain then starts to fill for 5 sec then just turn itself off ordering mian control to; ordrng 1 W10866121 (control)

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Cartersville, Virginia 23027

Joseph D.

Job Details: 08/24/2023

Charged unit to 150 psi nitrogen and unit held pressure. Vacuumed and charged 58 grams and working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBE01

Near Sandy Hook, Virginia 23153

Joseph D.

Job Details: 08/24/2023

Replace rails unit now ceiling properly no other issues detected working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Dallastown, Pennsylvania 17313

Sal R.

Job Details: 08/24/2023

"CX complain t is that the unit is not always spinning out. I found a F7E6 error code in diag. I was able to take a reistance reading of the motor cercuit at the J10 connecoter and found 5.1KO of resistance to the motor and 5.2KO resistance to the shifter. I am ordering 1 run cap (W11395618), 1 motor (W11283592), and 1 control(W11543997) for possible intermitant concerns . Once the parts are avalible, please have somoene ofrm teh office call to set a retun date.; ordrng 1 W11543997 (control) and 1 W11283592 (motor) and 1 W11395618 (runcap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Red Lion, Pennsylvania 17356

Sal R.

Job Details: 08/24/2023

"CX is in new build home. CX does not have copy iof the settment paperwork proving onwership from Jan of 2023. I advised CX to to get a coppy od settlement paperwork or call WP for possible assistance. Please pre ID defrost heater with ahrness (W11650660), 1 control (W11566851), and 1 thermistor (WPW10384183). Unit has a frosted over evap.; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Red Lion, Pennsylvania 17356

Sal R.

Job Details: 08/24/2023

"With the assistanse of a 2nd tech, I was able to access and replace the idler pulley and roller supports. UNit test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS02

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 08/24/2023

"cx complaint ice in base of FC, found evap drain frozen over, found large pile of evap(see pic), found drain tube clogged with ice, vacuumed all glass out of evap, steamed alll ice , cleared drain tube and grommet in unit, water flowing freelt ot drain pan, tested all ops ok"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near McLean, Virginia 22101

Lloyd B.

Job Details: 08/24/2023

Cx complained the unit would not start on occasion. Inspected the unit and could not duplicate the problem and the cx says it has been working correctly. Explained on how to close the door with slight pressure. Cx also complains of an error code when using steam function. There is an F4E4 for humidity sensor. Cycled power off and on and tested and the code remained. WP suggest changing both control and sensor at the same time.; ordrng 1 W11325786 (appliance manager) and 1 W10460457 (humidity sensor)

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Wilmington, Delaware 19810

Taylor F.

Job Details: 08/24/2023

Replaced coin box for cx. Unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Indian Head, Maryland 20640

Leon

Job Details: 08/24/2023

cx complaint was unit wouldnt start confirmed issue replaced the control the tested unit everything worked as it should but i did see alot of mosture builting up on the ui just from the hot water comig into the unit

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Milton, Delaware 19968

Michael E.

Job Details: 08/24/2023

"CX complaint: low flow error code. Tested and verified complaint. F8E1, F5E2, error codes. Door lock worked properly every time but hot water valve failed in quick wash. Replaced hot inlet valve, tested unit and it is now working proeprly. CX paid for service, labor, part and S&H on CC. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Long Neck, Delaware 19966

Michael E.

Job Details: 08/24/2023

"CX complaiont: no cool. Tested and verified compklaiht. Evap completely frosted up. Heater wire backed out of plug. Defrosted evap. Ordering heater. CX paid in full for service, labor, S&H and part. No money owed on repair visit. Cannot reschedule due to SO part; ordrng 1 W11650662 (heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near La Plata, Maryland 20646

Leon

Job Details: 08/24/2023

replaced freezer compartment door

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW0

Near Wilmington, Delaware 19809

Taylor F.

Job Details: 08/24/2023

"Cx complaint is unit not completing cycles. Tested inspected and verified complaint. Replaced the rotor, stator, clutch and slider from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Red Lion, Pennsylvania 17356

Sal R.

Job Details: 08/24/2023

"CX complai t is that the F has lost cooling. I found that with a thermacoupling the FC temps are 22 degrees. I found a large ball of ice over the cap tube with pnly 1 run of coil frosted. I took a AMP draw on the compressor and found a APM draw of .68 AMPS. Unit will need 1 sealed system repair. I am ordering 1 compressor (W11092625), 1 drier filter (W10843121), and 1 evap coil (W10836706). Return visit will need to be 3 call counted due to the time to replace the sealed system. Once the contract is apporved, and parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11092625 (compressor) and 1 W10843121 (drier filter) and 1 W10836706 (evpa coil) and 1 3callcount (3 call count) and 1 SSTECH (SS TECH)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Wilmington, Delaware 19801

Taylor F.

Job Details: 08/24/2023

"Cx complaint is unit leaking. Tested inspected and could not verify complaint. Cx stated unit leaked when washing a big load of sheets and only did it one time. Found no signs of a leak at any connections. All drain hoses, pressure hoses and water lines are dry. Ran unit through a cycle and rechecked all connections and could not find any signs of unit leaking. Cx stated builder came out and checked unit before us, its possible the builder corrected issue before arrival. Also load might have been to big and possibly leaked from vent on back of tub. Unit had no error codes, unit is working as designed at this time. Job is complete."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Suffolk, Virginia 23434

Branden R.

Job Details: 08/24/2023

"cx complaint scraping sound - dryer - intermittent checked unit and found motor shaft bent causing blower wheel to scrap on housing , tryed to bend out but was unable to do so . ordering all parts for repair .; ordrng 1 W11549461 (motor)"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near La Plata, Maryland 20646

Leon

Job Details: 08/24/2023

replaced fc door cx feels doors are not level and after trying to close the door the door wouldnt close at all ordering new fc door; ordrng 1 LW10913113 (freezer door)

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Millsboro, Delaware 19966

Michael E.

Job Details: 08/24/2023

"CX complaint: timer knob post coming out of timer. RTested and verified complaint. Timer knob post is not staying in the timer. Replaced timer, tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Forest Hill, Maryland 21050

Neil H.

Job Details: 08/24/2023

REPLACED THE CONTROL THE UNIT NOW FILLING PROPERLY AND TESTED GOOD CX WILL USE AND SEE IF EVERYTHING IS GOOD TO GO CONSISTANTLY

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 08/24/2023

"Cx complaint unit doesn't start. Removed back panel and found the thermal fuse has no continuity. Contacted TL due to number of visits and replacing same part. After replacong fuse, TL suggests taking temp readings at exhaust with thermocoupling. Unit needs to cycle to 3 highs and 3 lows. Its possible the thermostat is faulty and or element is getting too hot. Ordering parts, once approved contact cx to reschedule.; ordrng 1 WP8318268 (thermostat) and 1 WP3392519 (thermal fuse) and 1 279838 (element)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 08/24/2023

"cx complaint unit not dispensing cold water when cycles are set to tap cold, come to find wires not secured to acu, secured wires, tested, unit working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS00

Near Towson, Maryland 21204

Shane M.

Job Details: 08/24/2023

cx complaint the unit isnt poweriing on. found pump not turning on. 120v to pump. replaced pump unit working properly.

We serviced a

WHIRLPOOL ICE MAKER

Model WRF757SDHZ00

Near Washington, District of Columbia 20011

Brian F.

Job Details: 08/24/2023

"Installed freezer led and ice bin, all leds now fully illuminated, ice dispensing properly. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 08/24/2023

"checked the unit and found that the low side was a little low. hovering at -1 on the low side. checked for any leaks throughout the SS. found none. it seems that when i charged it last time once it equalized overtime it was a little low on charge. added r134a to get the pressure to hold at 5 on the low side. checked all thermistors, fans, etc. did find product on top of the diffuser. i removed it and showed cx so he is aware of diffuser location. unit is good to go. temps upon leaving are 1 in freezer and 41 in the fridge."

We serviced a

MAYTAG WASHER

Model Mvwx655dw1

Near Millsboro, Delaware 19966

Frederick R.

Job Details: 08/24/2023

CX complaint is WM not completing cycles. Inspected/tested and Pulled F8E5 code. Found hot and cold water lines reversed in back of unit which match error code. Ran test cycle after correcting issue andthe unit is now working properly. Collected $120 cash for SC. Collected $120 cash for SC.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Ocean City, Maryland 21842

Frederick R.

Job Details: 08/24/2023

CX complaint is tub not spinning. Inspected/tested and no codes. During tested I saw the washplate spinning freely but not spinning tub. Had to use penetrating fluid to pull washplate because it was stuck to splines. Found hub wore out and no teeth. Replaced hub. Also replaced splutch and belt because of screeching noise. Both repairs resolved both issues. Retested and WM is now working properly Ran clean cycle with distilled vinegar for CX because of using penetrating fluid. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Rockville, Maryland 20852

Roberto I.

Job Details: 08/24/2023

"CX complaint most of the led lights not working.Confirmed issue with the lights, found bad module in the Fc. Replaced parts using pre id, all the lights turned on and worked as designed. Cx didn't want the air filter. Collected $275.2"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ

Near Great Falls, Virginia 22066

Simon

Job Details: 08/24/2023

CX complaints top freezer refrigrator internal lights on and not cooling.Inspected unit found that door seal not closing properly b/c of the product inside freezer and blocket the air flow to refrigrator and unit in garage as well .steamed all ice built set temprature as reccomended CX suggested the unit not designed to stay in garage.CX will wait for the temprature in refrgrator to check.unit good to goSZ

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bel Air, Maryland 21014

Neil H.

Job Details: 08/24/2023

NOT A PROPER PHONE NUMBER KNOCKED RUNG DOOR BELL WAITED 10 MINS. LEFT TY CARD IN THE DOOR; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Lanexa, Virginia 23089

Orbie

Job Details: 08/24/2023

"cx complaint unit sometimes has very heavy condensation building up in unit after using. unit appears to be working as designed with no error codes and no current smell within the unit. observed a AC vent right in front of unit. called techline to document. spoke with Steve. advised me to advise cx that the vent type is incorrect and could be potential fire hazard, advised to replace flexible hose with a heavy metal hose. I shut the ac vent infront of the unit and advised cx to clean lint screen as per use and care guide with a nylon brush. left cx w/ whirlpool phone number. completing ticket."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Lewes, Delaware 19958

Michael E.

Job Details: 08/24/2023

CX complaint: doesntv always run cycle. Tested and verified complaint. FAE2 error code.Vent motor elctrical problem. Ordering air vent. Scheduled return visit for 8/31 any time; ordrng 1 W11649995 (air vent)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bowie, Maryland 20716

Shawn D.

Job Details: 08/24/2023

"opened system and was full of r600. replaced the compressor used uv drier from v/s then vacumed system down and filled to recomended and started cooling. unit is good to go; ordrng 1 w10143759 (UV DRIER sd v/s), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Lothian, Maryland 20711

Shane B.

Job Details: 08/24/2023

"cx complaint is the unit not cooling. cx said items on top shelves thawed out and had to be trashed and bottom of unit was full of water and water got on to the floor. when i arrived unit was empty and running. my prob shows 17 degrees but there are not items to put prob between. inspected evap and found a weak frost pattern. evap fan is running. inspected rear of unit and found SS lines frosted up, the copressor very wet and water under unit. lines are icing up causing water. unit has a SS issue. ordering compressor and evap. schedule with SS tech when parts are available. cx doenst want unit fixed they want it replaced, said they can never trust this unit again so they dont want it. gave them cx care number.; ordrng 1 W11572047 (evaporator) and 1 W11504450 (coupler) and 1 W11504420 (coupler) and 1 W11578208 (compressor) and 1 W11504420 (coupler) and 1 W11504431 (coupler) and 1 W11506622 (coupler) and 1 W11506635 (stub)"

We serviced a

MAYTAG DRYER

Model MDE9706AYW

Near Virginia Beach, Virginia 23456

Zachery R.

Job Details: 08/24/2023

"cx complaint unit not starting, checked unit, come to find unit does not have proper voltage at terminal. flipped breaker same results, advised cx to contact electrician."

We serviced a

JENN-AIR OVEN

Model JJW2830WS00

Near Virginia Beach, Virginia 23457

Zachery R.

Job Details: 08/24/2023

"cx complaint unit displaying f8e0 whenever they use the timer. checked unit, verified fault, cleared faults, tested top and lower oven. top oven took 12 mins to reach 350, lower oven took 10 mins, unit working as designed, collected $120 advised ticket open for 30 days."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Fairfax, Virginia 22030

Richard B.

Job Details: 08/24/2023

"CX complant. No ice produced. Inspected unit and found no error codes n ice maker test , Found in test 97 , Can hear valve openning but no water produced at ice maker tube. Measured fill tube heater resistance after checking to see if on and measures ok. Fill tube with heater is not frozen. Advised CX that the tube from valve to the door is frozen , Tried thawing out with steam gun and could not clear. . Temps in FF compartent set to 35 degrees. Raised Temps to 38 hoping to possibally thaw out line. Advised CX the tube may be needed. CX feels she should not have to pay for additional part due to it not being frozen before compressor was worked on. Advised CX the unit was not getting cold enough before. She is calling for parts concession. One in stock. 69.99 + TAX . RB; ordrng 1 W10853597 (fill tube for ice maker 69.99)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Ocean City, Maryland 21842

Frederick R.

Job Details: 08/24/2023

CX complaint is RC no cool. Inspected/tested and found FC working properly. RC was at 48deg. Pulled bottom drawer and found RC evap frozen at bottom. Pulled drain tube and found glog. Drip pan was bone dry. Pulled RC evap cover and defrosted evap and cleareddrain tube. Verified Tube cleared with cup of hot water. Tested all functions in test 3 and 4. Unit is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Red Lion, Pennsylvania 17356

Sal R.

Job Details: 08/24/2023

CX complaint is that the unit is not completing a wash cycle. I found a F7E1 error code. I cleared the code and ran a auto test cycel. I foundn that the when in the spin cycle the unit was making a loud gralling sound and not spinning up to speed. I stoped the autot test and inspecteed junder the unit. I foud oil leaking form the rotor and oil on the inside walls. I quoted CX for the cost of a gearcase replacement . I collected $120.00 for service charges via check. CX will call into offiec if a repair is wanted.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Rehoboth Beach, Delaware 19971

Michael E.

Job Details: 08/24/2023

CX complaint: no ice. Tested and verified complaint. IM stuck in cycle. Replaced IM and tested and inlet valve is activating but not opening. Inlet tube heater was working properly. Water dispense flows well. Ordering dual valve. Scheduled return visit for 8/31 any time; ordrng 1 W11535162 (dual valve)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Washington, District of Columbia 20037

Sherwood

Job Details: 08/24/2023

cx complaint sanitized light flashing. arrived and foun d f3e1 error code with further inspection found owi yellow connection was not all the way installed. ran service diag error code is gone unit is was as designed.

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Millersville, Maryland 21108

Israel R.

Job Details: 08/24/2023

Customer complaint unit digits are going out and sometimes the screen is off. I found the controI digits are not all displaying. and when the unit is working the screen flashes. I installed new AM and the flashing stopped but the digits are still not showing good. Unit will need new control. collected in full. Boards covered by entitlement.; ordrng 1 W10891907 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Stephenson, Virginia 22656

Ezra M.

Job Details: 08/24/2023

"low cool, fc evap frozen over. put in forced defrost, no operation from heater. tested voltage, found 120vac to heater, heater started working. bad connection. replaced evap fan motor w/ harness. verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Bunker Hill, West Virginia 25413

Ezra M.

Job Details: 08/24/2023

"noise. found loose nut on drive pulley. tightened nut, ran diag cycle, working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Inwood, West Virginia 25428

Ezra M.

Job Details: 08/24/2023

"recently installed, control panel dark and unresponsive. found wire harness at bottom of door not connected. reconnected nd tested, working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Norfolk, Virginia 23502

Carl A.

Job Details: 08/24/2023

"cx complaint of unit not wroking,checked unit to find the folling error codes F8E1,tested unit to find wire harness not full seated on vavle,also found that no water coming from cxs fill hose to feed unit tested and calibrated unit works as designed,advise cx to have maint come and find out why there is no hot water feeding the unit ."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EWH01

Near Bethany Beach, Delaware 19930

Frederick R.

Job Details: 08/24/2023

CX complaint is fridge gerinding noise. Inspected unit and found bottom of FC sheet of ice as well as evap cover. Pulled drain tub and found it clogged with debris and cleared out. Defrosted evap and drain line. CX had many bad experiences with another company and were very satisfied with service because the other company just told them to unplug unit for 24 hrs five different times. Unit is repaired and now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Rehoboth Beach, Delaware 19971

Michael E.

Job Details: 08/24/2023

CX complaint: warm in FC. Tested and verified complaint. I found that the left side of the FC door was out 1 inch from body when door was closed. I found it was the screw that holds the track had backed out and was catching the track as it came back. I corrected the screw which did get tight. Tested unit and it is now working properly. CX paid 120.00 for service by CC. Job is complete

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Norfolk, Virginia 23502

Carl A.

Job Details: 08/24/2023

"cx complaint of unit staring cycle all over again when reaches the end of cycle that cx had set to checked unit to find the following error codes F8E1,F0E3 found that relay on control board gettting stuck causeing unit to contunie to run cycle over and over again; ordrng 1 W11626074 (CNTRL-ELEC)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near ,

Dustin F.

Job Details: 08/24/2023

"Installed mastic and tested unit, unit now working as intended."

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near McLean, Virginia 22101

Lloyd B.

Job Details: 08/24/2023

"Cx complained of a slow ignition Following the steps on the pointer w11643965, alignted the top part of the flame spreader to overhang the bottom on the left side and tested and it lights alot quicker. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Frankford, Delaware 19945

Frederick R.

Job Details: 08/24/2023

CX complaint is unit not draining. Inspected/tested and pulled F8E4 error code. Ran unit for 15 mins saw now signs of any drips or leaks but there was water in drip tray. . Everything was working properly but I did notice when unit was installed it was not leveled and tilted slightly back which could cause water to drip into tray from overflow lip. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 08/24/2023

"cx complaint of unit not drain checked unit to find wire harness toren away from drain pump,and as tech leaned back unit to find oil just dripping oil from gear case ,ordeirng parts for repairs; ordrng 1 W11449840 (Gearcase) and 1 W11283592 (motor-drve) and 1 W11481722 (Shift Actuator) and 1 W11395618 (Capacitor) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt) and 1 W10752187 (screw) and 1 W11510461 (WASHPLATE)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Baltimore, Maryland 21209

Shane M.

Job Details: 08/24/2023

cx complaint the throwing error code. found F6E4. ordering console w control.; ordrng 1 W11600643 (console) and 1 W11448962 (control)

We serviced a

WHIRLPOOL DRYER

Model MGD4500MW1

Near Baltimore, Maryland 21215

Shane M.

Job Details: 08/24/2023

cx complaint the unit isnt drying clothing. couldnt duplicate issue as i found unit to be working as design.. found unit almost finishedd a cycle. found a long vent to exit. this casuing cx issues with drying. gas unit shutting on & off due to the long ventline.

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Millville, Delaware 19967

Frederick R.

Job Details: 08/24/2023

CX complaint is cootop no burners. Inspected/tested and hear gas but no clicking. Verified 120vac at outlet. Removed top and inspeted thoroughly. I found the power cord was defective and shorted on brass fitting. Repaired harness and secured it so its not touching anything. Put cooktop back together and retested and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS00

Near Rehoboth Beach, Delaware 19971

Michael E.

Job Details: 08/24/2023

Replaced control as per previous diagnosis. Tested unit and it is now working properly. CX paid 110.00 on CC. Job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 08/24/2023

"cx complaint of unit displaying the F8E1,checkedu nit to find the following error codes F0E3,F8E1,ran unit in test cycle to find that the water valves have an internal blockage that has cause the low flow of water replaced water vavles tested and calibrated unit works as deisgned"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB05

Near Leonardtown, Maryland 20650

Leon

Job Details: 08/24/2023

replaced front left ignitor. tested unit is good to go

We serviced a

KITCHENAID RANGE

Model KFGG500ESS3

Near Millville, Delaware 19967

Frederick R.

Job Details: 08/24/2023

CX complaint is oven doesnt go pst 250deg. Inspected/tested. Found control set to celcius. Preheated oven to 350 and 375 but both time unit would stop 10 deg before set temp. Tried calibrating oven and did not change things. Control replaced on last visit. Ordering temp sensor. Trible site down cannot chack availability at this time; ordrng 1 W10833885 (sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Bel Air, Maryland 21015

Neil H.

Job Details: 08/24/2023

REPLACED THE CRISPER AND FRONT CHECKED GOOD

We serviced a

KITCHENAID ICE MAKER

Model KUIC15NHZS0

Near Rehoboth Beach, Delaware 19971

Michael E.

Job Details: 08/24/2023

"CX complaint: makes 1 batch of ice, then stops making ice. Tested but failed to verify complaint. Upon testing i found water trickling in until i removed the filter. Then unit did not have any problem making second batch of ice. Condenser fan working properly. Only problem found is that unit would not go into diagnostic mode. I quoted CX price to replace control board W11034363 due to unit not going into diag. Saved quote. CX paid 120.00 for service by CC. CX did not approve repair at this time. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Virginia Beach, Virginia 23457

Zachery R.

Job Details: 08/24/2023

"cx complaint leds not illuminating, unit falls under service pointer stating to replace leds, replaced leds, collected $120 service fee. advised cx ticket open for 30 days."

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Baltimore, Maryland 21225

Emmanuel R.

Job Details: 08/24/2023

"Cs unit will stop washing intermittenly, couldnt confirm compaint but found error codes f7e4 motor module over voltage, f0e3 overload, f0e2 over suds, f5e1 lid latch fault stuck open, f2e1 UI stuck button. Diagnotics cycle completed good. Advised customer how to properly load and use the machine, also how much soap to us and what to do in a out of balance situation. Unit is working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ07

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 08/24/2023

CX COMPLAINT THE ICE MAKER NOT PRODUCING ICE FOUND ICE MAKER LEAKING FROM THE BOTTOM REPLACED AND I/M TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Wilmington, Delaware 19805

Taylor F.

Job Details: 08/24/2023

"Cx complaint is a small amount of condensation on the FC gasket. Found no air leaks on any of the doors, no gaps in liner. Found the cx does not use the AC and keeps the windows open during summer. This issue just started a few months ago when it started to get hot outside. Explained to the cx why this is happening. Unit is working as designed. Job is complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS1

Near Gettysburg, Pennsylvania 17325

Drew B.

Job Details: 08/24/2023

arrived foudn the issues wasnt not the lower door seal from the start and retuirning the door seal and refund parts shipping etc for cx found rubbing of the inner plastic pannel.. was able to adjust and now no noise and checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Silver Spring, Maryland 20902

Roberto I.

Job Details: 08/24/2023

"Replaced parts, ran a calibration cycle and then a test cycle. The unit worked as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Franklin, Virginia 23851

Branden R.

Job Details: 08/24/2023

cx complaint doors not sealing - refrigerator - refrigerator door - left light switch popped out also checked unit and found gasket needing to be steamed out . steamed out gasket and found bad light switch on unit not allowing proper vac to light . tryed to replace switch on unit and wires are stuck inside cabinet on unit called techline to doc was advised wp will be reaching out to cx

We serviced a

JENNAIR RANGE

Model JDRP536WP0

Near Fairfax, Virginia 22031

Jason A.

Job Details: 08/24/2023

CX complaint RANGE cooktop sparking. Replaced spark module & plugged unit in. Ignitors working as designed.> JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS02

Near Kensington, Maryland 20895

Roberto I.

Job Details: 08/24/2023

"CX complaint lights not working, freezer door hard to be opened, lef door makes a popping sound when opens.Confirmed few bad led modules. Defrosted freezer tracks and they worked ok. Found bad top hinge and extension on left door. Replaced all led modules per sp W11606409 Rev G (S-code S84638 covers parts and labor). Ordering top hinge W11673500 and left extension WPW10121046.; ordrng 1 W11673500 (top hinge) and 1 WPW10121046 (left extension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Virginia Beach, Virginia 23454

Carl A.

Job Details: 08/24/2023

"cx complaint of unit making noise,checked unit to find noise coming from damper door ran test 3 to find that was the problem ordering parts needed for repairs; ordrng 1 WPW10479155 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, Virginia 23454

Carl A.

Job Details: 08/24/2023

"cx complaint of unit diplayiing the following error codes F9E2,F8E4,test ran unit ,work as it should but fill the unit is over filling the tube ordering parts needed for repairs; ordrng 1 W11535094 (Water Inlet) and 1 W11506011 (Control, Electronic) and 1 W11412291 (Drain Pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Alexandria, Virginia 22311

Davonte

Job Details: 08/24/2023

cx complained unit had frost in fc side. confirmed cx complainty. fc side had normal frost. didnt feel any air coming through seal. used heated gun to have a better seal. still no air coming through. unit is working as should

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Virginia Beach, Virginia 23456

Zachery R.

Job Details: 08/24/2023

"cx complaint unit leaking, checked unit, come to find defective gasket not sealing around top left of door, replaced gasket, tested, no signs of any leaks, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Warrenton, Virginia 20187

Daniel J.

Job Details: 08/24/2023

dishwasher not cleaning dishes drains diverter motor moves than nothing from wash motor check voltage at control while in wash cycle good checked connection to wash motor good sugguest sump assy iformed customer with qoute customer paid service call fee by cc

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mount Wolf, Pennsylvania 17347

Justin L.

Job Details: 08/24/2023

As per previous tech was able to access unit and replace parts. Tested unit and unit checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2570FEZ09

Near Virginia Beach, Virginia 23454

Zachery R.

Job Details: 08/24/2023

"cx complaint unit freezing food in rc intermittently, checked unit, temps are ideal atm, come to find damper staying open, replaced damper tested, ui not acting weird not allowing me into test mode, ui supplied with proper voltage, ordering ui to complete repair, advised cx they will be contacted for return visit.; ordrng 1 W11269232 (panel-ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Urbanna, Virginia 23175

Lucas R.

Job Details: 08/24/2023

"flushed lines, replaced compressor, drier and pre cooler, pressurized 140 psi nitrogen, no visible leaks, vacuumed to -30'hg 20 min, charged, low pressure at -5'hg, frost forming, advised cx to monitor, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES1

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 08/24/2023

"replaced element, tested, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 08/24/2023

"CX complaint water leak from left side of the door.Ran the unit, found watr pessing the tub gaset on the top left corner and dripping on the floor. Replaced gasket using pre id part and ran a new cycle. Left the unit running for about 20 minites and it didn't leak."

We serviced a

WHIRLPOOL REFRIGERATOR

Model M1TXEGMYW01

Near Washington, District of Columbia 20010

Brian F.

Job Details: 08/24/2023

"Cx states unit not making ice, inspected, found ice bin empty, ice in mold. Tested IM is getting 120VAC, jumped T and H, IM did not start harvest. Also found fridge door gasket cracking. Ordering ice maker and RC door gasket. antoinettenicholson27@yahoo.com; ordrng 1 4317943 (icemaker) and 1 2159061 (gasket,door ff (wht))"

We serviced a

KITCHENAID OVEN

Model KODE500EWH20

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 08/24/2023

"Replaced part, but the lowwr oven door trips again on it. The thim is pushed up by the warmer drawer installed under the oven. I was unable to shim the oven, since seems like is sinking inside the cabinet. Called cx and lef a message, explaining that this is an installation issue and must to be corrected in order to avoid the trim to break again."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Crofton, Maryland 21114

Israel R.

Job Details: 08/24/2023

"Got to the unit and the part ordered was the wrong part. Called office and they had one. I went to pick it up and tested. Installed silicone around the door as well. Unit is back to normal operation.; ordrng 1 W10861499 (gasket-dor) and 1 WP482338 (adhesive), used 1 WP482338 (ADHESIVE IR VS) from stock, pckd up 1 W10861499 (gasket-dor)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500EBS20

Near Lothian, Maryland 20711

Shane B.

Job Details: 08/24/2023

"cx complaint is the unit not running, telling cx to close the door when its already closed and unit not heating properly. cx said items arent as hot as he thinks they should be sometimes. door issue has happened 12 times since unit was new. checked for codes and found no error codes saved. ran microwave several times. unit worked every time. door does not look damaged or warpped. i called techline. they gave me info for testing the heating. unit heated 70degee water to 108 after runnng for 1min, in spec. advised replacing door switches and harness beings hinges are good. marking interlocks for use on return. ordering main harness.; ordrng 1 W11659368 (main harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Upper Marlboro, Maryland 20774

Shane B.

Job Details: 08/24/2023

cx complaint is the unit not making ice. when i arrived ice bin was empty. unit is set to recomended temps. prob shows 1 degree in FC. IM was turned on and full of ice. pressed test button but it did not work. turned off and on and tried again. still no movment from IM. replaced IM with preIDed part and tested. new IM worked properly and filled. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Wilmington, Delaware 19807

Taylor F.

Job Details: 08/24/2023

Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the tco to be defective. Replaced tco and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS02

Near Wilmington, Delaware 19808

Taylor F.

Job Details: 08/24/2023

"Cx complaint is door falling off. Tested inspected and verifed complaint. Found the top hinge had pulled out of the door causing screw holes to be defective. Unit will need a door to be repaired, door is NLA. Unit is non repairable. Cx paid 120.00 SC by CC. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Virginia Beach, Virginia 23453

Zachery R.

Job Details: 08/24/2023

"cx complaint unit not dispensing ice, checked unit, come to find defective auger shaft not allowing yoke to stay seated. used nut to secure yoke until return visit. return tech get my nut and use it for future repairs. ordering auger motor, divider, and yoke to complete repair.; ordrng 1 WPW10309864 (divider) and 1 w11671282 (auger)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 08/24/2023

"cx complaint of unit not coming on,checked unit to find it not turning on ,checked power at juntion box to find 120 there ,checked at board ,board recving 120 bordering both board as showing no responise out of either; ordrng 1 W11028325 (Housing Assembly, User Interface) and 1 W11227807 (cntrl-elec)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Frederick, Maryland 21704

Ricky E.

Job Details: 08/24/2023

"installed parts, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Frederick, Maryland 21704

Ricky E.

Job Details: 08/24/2023

"installed parts, unit cks ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near McLean, Virginia 22101

Lloyd B.

Job Details: 08/24/2023

"Cx complained the unit did not cool. Inspected the unit and found that for a week, the unit has been working perfectly but the gasket is torn and pantry door lets air in and the filter housing falls. Unit needs new pantry door, gasket and filter housing; ordrng 1 W10830162 (gasket) and 1 W10827015 (pantry door) and 1 WP67001668 (filter housing)"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Frederick, Maryland 21704

Ricky E.

Job Details: 08/24/2023

"during install when removing the washplate, the washplate wouldnt come off of the gearcase... need parts...; ordrng 1 W10902814 (washplate) and 1 W10909670 (nut-spaner)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Arlington, Virginia 22207

Lloyd B.

Job Details: 08/24/2023

Cx complained of door issues. Opened the box and the tub is damaged (see pics). Reordering the tub; ordrng 1 wp8534853 (tub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 08/24/2023

"replaced fc led, other lights still dim, jumpered as many as i could, but seems most are going bad, unit also in range for service pointer W11218221for aurora board update, also found lights on u.i dim and hard to read. s code : S153AQ covers parts and labor for led board.; ordrng 1 W10695459 (module lr/vs) and 6 W10695459 (module)s and 1 W11239944 (module harness) and 1 W11387386 (control) and 1 W10830288 (cntrl-elec), used 1 W10695459 (module lr/vs) from stock"

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