Service History 272 - VIA Appliance

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/24/2023

"cx complaint uppright flap of RC door gasket had come off and seperatdd from gasket, found doors slightly leaning on at top and flaps rubbing, will need to adjust doors and relevel unit as well as run test 85 and set to 01 for mullion always on, ordering right RC gasket (14 trib); ordrng 1 W10917313 (gasket-dor)"

We serviced a

WHIRLPOOL RANGE

Model RF263LXTQ3

Near Loris, SC 29569

Jason T.

Job Details: 08/24/2023

"Cx complaint, cooktop burners when set on to cook, stays on high when operating on low-medium settings. Infinite switch failure, verified during test, unit needs LF/RR and RF infinte switch. Repair estimate total : $271.55 Cx approved the repair, charging for the parts-shipping-tax only : $161.55 (PAID IN FULL credit card) Labor due upon return visit $110.00 Cx will call to schedule a return visit once received, cx does not use email.; ordrng 2 WP3148952 (switch-inf LF/RR)s and 1 WP3149400 (switch-inf RF)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrf560sehz

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 08/24/2023

installed valve cx had on hand. tetsed IM. it is filling properly. unit working as desinged. cx paid 110 for labor.

We serviced a

WHIRLPOOL ICE MAKER

Model WRF757SDHZ00

Near Washington, DC 20011

Brian F.

Job Details: 08/24/2023

"Installed freezer led and ice bin, all leds now fully illuminated, ice dispensing properly. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/24/2023

"cx complaint not starting, found no errors but when running diangostic shifter didnt move to spin and only washplate moved , cam not interlocking, can turn outside of cam and basket engages and moves, but actuator not moving, ordering shift actuator and cam; ordrng 1 W11481722 (actuator) and 1 W10721967 (drive pulley)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/24/2023

Customers complaint is vibrating noise. Found unit is making a vibrating noise while running. Adjusted cabinet and all check ok.

We serviced a

WHIRLPOOL RANGE

Model WFE540H0AS1

Near Gainesville, VA 20155

Daniel J.

Job Details: 08/24/2023

oven nnot heating tested thermalcut off good broil good bake showing open removed pan thermal event on bake element tested broil heated up repalced bake element tested to 350 f temps reached preset customer paid in full by cc

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS00

Near Towson, MD 21204

Shane M.

Job Details: 08/24/2023

cx complaint the unit isnt poweriing on. found pump not turning on. 120v to pump. replaced pump unit working properly.

We serviced a

JENNAIR OVEN

Model JMW3430IL02

Near Edgewater, MD 21037

Israel R.

Job Details: 08/24/2023

Customer complaint unit is not turning on after lights went out. I tested the unit and with the brekaer on the unit is not getting 240v. I only get .235 voltage. The unit needs electrician the breaker may be bad. Customer will call back if they can get 240vAC. collected 120

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/24/2023

Installed new parts. All check ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Frederick, MD 21703

Ricky E.

Job Details: 08/24/2023

"customer stated that the units ui wasnt working, and the unit may have givin a f3e1 error... verified issue and was unable to verifie error. will have the sensor and door latch just in case...; ordrng 1 w11500340 (ui assy) and 1 w11591754 (control) and 1 w11126174 (wash optic) and 1 w11091934 (latch)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Chesapeake, VA 23320

Zachery R.

Job Details: 08/24/2023

"cx complaint unit not dispensing cold water when cycles are set to tap cold, come to find wires not secured to acu, secured wires, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVWX500XW0

Near Carlisle, PA 17015

Andrew S.

Job Details: 08/24/2023

"Cx complaint is that the unit is not spinning out the clothing. Upon arrival I found that the unit has na F2E1, F7E1 and F7E7. I then attempted to run the manual spin and found that the capactior has failed. I quoted the cx for the cost of the repair. Cx paid in full. I was able to set the return visit for Monday 8/28 AM Preference.; ordrng 1 W10804664 (Capacitor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Galivants Ferry, SC 29544

Jason T.

Job Details: 08/24/2023

"Cx complaint, will not wash the dishes, fills with water and drains...error code : 4-3 wash motor not running. Ordering sump-pump to complete the repair, advised cx part is on back order, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11613479 (SUMP-PUMP)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW04

Near Needmore, PA 17238

Drew B.

Job Details: 08/24/2023

found compressor was dead upoon arrival and tried inverter box no luck replaced drier and compressor pulled strong 39-30 in vac for 25 mins then filled to scale 50g r600.. unit started cooling no restrictions or leaks at evap being dead compressor. allow time to cool.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 08/24/2023

"Cx complaint unit doesn't start. Removed back panel and found the thermal fuse has no continuity. Contacted TL due to number of visits and replacing same part. After replacong fuse, TL suggests taking temp readings at exhaust with thermocoupling. Unit needs to cycle to 3 highs and 3 lows. Its possible the thermostat is faulty and or element is getting too hot. Ordering parts, once approved contact cx to reschedule.; ordrng 1 WP8318268 (thermostat) and 1 WP3392519 (thermal fuse) and 1 279838 (element)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Vienna, VA 22180

Jason A.

Job Details: 08/24/2023

CX complaint DW not cleaning - starts a cycle but not advancing. Found F4 error & pump has 120VAC at motor connector. Called WP Trade Partners. Replaced sump & ran test wash. Unit is advancing & has good wash pressures. Start Sensor wsh. Unit is advancing. NO LEAKS > JJ

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Conway, SC 29527

Jason T.

Job Details: 08/24/2023

"Cx complaint, lower cavity filter clip seperated from the filter. Advised cx the warranty does not cover the filter under warranty, cx needs to repalce the filter. Verified all unit functions for proper operation...working as designed.; ordrng 1 W11391715 (grease filter)"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEXL2

Near Woodbridge, VA 22193

Demonte S.

Job Details: 08/24/2023

"Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. F6E1 = communication error between Ccu and mcu. Checked the Motor windings. I'm getting 4.3 K Ohms on two windings and 3.3 M Ohms. Ms2 is not reading and thing at all, Open Line.Unit will need the Motor = W10365754 , Ccu = WPW10442137 & Mcu = WPW10374126. Cx paid for the Service Call Only by Card. If the cx calls back don't go without parts."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Forest Hill, MD 21050

Neil H.

Job Details: 08/24/2023

REPLACED THE CONTROL THE UNIT NOW FILLING PROPERLY AND TESTED GOOD CX WILL USE AND SEE IF EVERYTHING IS GOOD TO GO CONSISTANTLY

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Crofton, MD 21114

Israel R.

Job Details: 08/24/2023

Installed blowr and roller kit. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Westminster, MD 21157

Brian R.

Job Details: 08/24/2023

came out and broke unit down and cleaned out. replaced element and tco kit and cleaned back of th unit. let unit run and heat awhile to burn off element. advised cx she wil smell something the first cycle with all the dust and hair cleaned up then she shouldnt smell anything. unit now checks. job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Millsboro, DE 19966

Michael E.

Job Details: 08/24/2023

"CX complaint: timer knob post coming out of timer. RTested and verified complaint. Timer knob post is not staying in the timer. Replaced timer, tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Gambrills, MD 21054

Israel R.

Job Details: 08/24/2023

Customer complaing unit is not drying correctly on sendor dry and is beeng getting worst over the last couple weeks. I tested the unit and the thermostat is controlling temp. Unit heated up to 199 then click off and low to 120 and went up to 195. Unit is heating. good. I replace the auto control. I can hear the timer is really making a shorting noise when i close the door and while is working. Ordering timer. 4 at tribles.; ordrng 1 WPW10185992 (timer)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Reisterstown, MD 21136

Brian R.

Job Details: 08/24/2023

cx complaint in unit works great but beeps all the time or cuts off. found codes F2E1 shorted keypad F6E4 no code listed. tested and checked unit. heated to 375 and when done i read 445 and control said 406. will order parts needed. as sooon as parts are in office will schedule.; ordrng 1 W11620552 (Control White) and 1 WPW10181986 (Temperature Sensor)

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near La Plata, MD 20646

Leon

Job Details: 08/24/2023

replaced fc door cx feels doors are not level and after trying to close the door the door wouldnt close at all ordering new fc door; ordrng 1 LW10913113 (freezer door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charles Town, WV 25414

Ezra M.

Job Details: 08/24/2023

"installed valve, cycled ice maker, verified filling"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near ,

Ken M.

Job Details: 08/24/2023

Door and nameplate replaced. Heat applied to the gasket to close air gaps. Door is sealing properly. Old parts left with customer.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Suffolk, VA 23434

Branden R.

Job Details: 08/24/2023

"cx complaint scraping sound - dryer - intermittent checked unit and found motor shaft bent causing blower wheel to scrap on housing , tryed to bend out but was unable to do so . ordering all parts for repair .; ordrng 1 W11549461 (motor)"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS1

Near Woodbridge, VA 22192

Demonte S.

Job Details: 08/24/2023

Inspected the unit. Found that the cx is saying that the Broil cycle isn't working. Started a Broil Cycle. Oven is clicking but no spark at the Broil Ignitor. Installed new Ignitor. Tested the unit again. Broil is sparking now. But very little gas. Noticed that the Broil Tube is wide open where the Gas Valve meets the Broil Tube. ( Any questions please check Sd Pictures.) Ordering the Broil Tube & Gas Valve. ; ordrng 1 WP8054078 (BURNR-BRLR) and 1 W11449506 (Whirlpool Range Gas Valve Pressure Regulator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lancaster, PA 17603

Justin L.

Job Details: 08/24/2023

Was able to access unit and replace heater. Ran test and verified operation. Unit now operates as designed no further work needed

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Wilmington, DE 19801

Taylor F.

Job Details: 08/24/2023

"Cx complaint is unit leaking. Tested inspected and could not verify complaint. Cx stated unit leaked when washing a big load of sheets and only did it one time. Found no signs of a leak at any connections. All drain hoses, pressure hoses and water lines are dry. Ran unit through a cycle and rechecked all connections and could not find any signs of unit leaking. Cx stated builder came out and checked unit before us, its possible the builder corrected issue before arrival. Also load might have been to big and possibly leaked from vent on back of tub. Unit had no error codes, unit is working as designed at this time. Job is complete."

We serviced a

JENNAIR OVEN

Model JDS1450FS0

Near Woodbridge, VA 22192

Demonte S.

Job Details: 08/24/2023

"Inspected the unit. Found that the cx is saying that the Oven Temperature is too low. Checked the Bake Element. I'm getting 16.2 Ohms ,Bake Element is Good. Fixed broken Harness to the Bake Element. Connector to the Harness that plugs into the Element was burnt. Cut it off and put another connector on the unit. I then Checked the Temperature Sensor. I'm getting 1,087 K Ohms. Started a normal Bake Cycle. Oven Pre - Heated to 350 Degrees. Unit is working as Designed. Cx paid in full by card. ( Any questions please check Sd Pictures.)"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Sterling, VA 20164

Christian C.

Job Details: 08/24/2023

Cx complaint unit is vibrating while in spin. Inpsecteced unit no errors. Unit is not level. Leveled unit. Calibrated unit. Ran through diag cycle no issues. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Red Lion, PA 17356

Sal R.

Job Details: 08/24/2023

"CX complai t is that the F has lost cooling. I found that with a thermacoupling the FC temps are 22 degrees. I found a large ball of ice over the cap tube with pnly 1 run of coil frosted. I took a AMP draw on the compressor and found a APM draw of .68 AMPS. Unit will need 1 sealed system repair. I am ordering 1 compressor (W11092625), 1 drier filter (W10843121), and 1 evap coil (W10836706). Return visit will need to be 3 call counted due to the time to replace the sealed system. Once the contract is apporved, and parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11092625 (compressor) and 1 W10843121 (drier filter) and 1 W10836706 (evpa coil) and 1 3callcount (3 call count) and 1 SSTECH (SS TECH)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Carlisle, PA 17013

Andrew S.

Job Details: 08/24/2023

Cx complaint is that the unit flooded her laundry room and carpet in an adjoining room. Upon arrival I found that the unit was unplugged. I plugged the unit back in and found no error codes. I then inspected the unit for any signs of a leak. I found no obvious signs. I then ran the diag cycle and inspected the unit after. Still no signs of any leak. I then ran a quick wash cycle completely thru and removed the rear cover to watch for leaks. I was still unable to find any signs of any leaking. I called TL and documented with them. Per TL the unit had an suds lock situation. I informed the the cx of WP recommendations. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Dover, PA 17315

Fred G.

Job Details: 08/24/2023

"cx complaint unit is still having intermitten power failures. inspected unit and removed kick panel and opened terminal block housing and found unit had a thermal event. I was able to repair wires and replace terminal block with van stock. unit now checks good.; ordrng 1 w11573809 (terminal block (FG VS)), used 1 W11573809 (TERM BLOCK) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW0

Near Wilmington, DE 19809

Taylor F.

Job Details: 08/24/2023

"Cx complaint is unit not completing cycles. Tested inspected and verified complaint. Replaced the rotor, stator, clutch and slider from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Silver Spring, MD 20905

Justin S.

Job Details: 08/24/2023

CX complaint customer advise the freezer has frost build up in the freezer and also no ice is producing. Upon arrival unit had minor ice on roof of freezer cabinet. Freezer was packed overfull. Believe producted were keeping cabinet door from shutting and sealing door. seen no leaks around either freezer or refrig. door.

We serviced a

KITCHENAID COOKTOP

Model KGCC566RBL00

Near Aldie, VA 20105

Daniel J.

Job Details: 08/24/2023

cook top sparking under cook top when knobs are turned to start cooking right rear knob found thermal damage to wire harness sugguest new harness and screws moving freely by hand ordering addition screws; ordrng 1 4456901 (harness switch) and 10 3368921 (screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near La Plata, MD 20646

Leon

Job Details: 08/24/2023

replaced freezer compartment door

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Fulton, MD 20759

Justin S.

Job Details: 08/24/2023

CX complaint no power - not turning on - front load washer. Tested for voltage at noise filter and had 120. Green light was not lit on control and console was not lighting up. No 5 volts DC to console.Replaced control and green light was on but console was is NOT functioning. Replace console and unit began to power up. Ran Diagnosis cycle and unit fills

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/24/2023

the cap isnt poiwering the motor makes hum but nothing is happeneing; ordrng 1 W11158830 (cap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Long Neck, DE 19966

Michael E.

Job Details: 08/24/2023

"CX complaiont: no cool. Tested and verified compklaiht. Evap completely frosted up. Heater wire backed out of plug. Defrosted evap. Ordering heater. CX paid in full for service, labor, S&H and part. No money owed on repair visit. Cannot reschedule due to SO part; ordrng 1 W11650662 (heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Ellicott City, MD 21043

Emmanuel R.

Job Details: 08/24/2023

"Cs unit not cooling, confirmed complaint. Found fc temps 58 degrees and 68 in the fridge. Tested compressor and it was pulling 732watts and 7.2 amps which is way too high also its tripping the overload device. Replaced compressor and checked for leaks. Unit held a vaccum, filled with 68g r600. Advised allow 24hrs for temps to stabilize. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near York, PA 17408

Fred G.

Job Details: 08/24/2023

cx complaint unit didnt stop filling and made a lot of noise. inspected unit and entered diag and found f8e1. cleared code and ran auto test and found unit did finish with out issue. I ran both water valves manually and found both were dispensing as designed. cx did state when unit wouldnt stop filling he did turn water off to the whole house to stop it. i replaced control for a pressure related issue even know unit did not show it in diag. tested unit and found unit now checks good.

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Milton, DE 19968

Michael E.

Job Details: 08/24/2023

"CX complaint: low flow error code. Tested and verified complaint. F8E1, F5E2, error codes. Door lock worked properly every time but hot water valve failed in quick wash. Replaced hot inlet valve, tested unit and it is now working proeprly. CX paid for service, labor, part and S&H on CC. Job is complete"

We serviced a

JENNAIR REFRIGERATOR

Model JS42SEDUDW01

Near Alexandria, VA 22302

Davonte

Job Details: 08/24/2023

"cx complained unit wasnt dispening ice, after inspecting unit confirmed cx complaint. replaced ice bar ejector. tested unit and unit now working as should. collected 90$ labor fee"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Annapolis, MD 21409

Israel R.

Job Details: 08/24/2023

Customer complaint unit is leakingfromt he vent. I found the unit is leaking letting water though the vent. I remobed the vent and found the gasket is bad. Now the unit is not leaking. AFter talking to the custoemr found that she is opening the door after is done and she does not use heat. WAter standing on the vent is coming out when the wax motor opens up the vent. Adviced the customer to leave the door crack and not wide open. She understads unit is back to normal operation.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Indian Head, MD 20640

Leon

Job Details: 08/24/2023

cx complaint was unit wouldnt start confirmed issue replaced the control the tested unit everything worked as it should but i did see alot of mosture builting up on the ui just from the hot water comig into the unit

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS35FXSS2

Near Washington, DC 20007

Sherwood

Job Details: 08/24/2023

cx complaint dispenser damaged. arrived confirm dispenser is damaged. gave cx quote will call in if they wish to proceed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602ESS01

Near Vienna, VA 22182

Simon

Job Details: 08/24/2023

CX complaints refrigrator not cooling both sections even after repair .Inspected unit found the freezer thermestat reads 7.61k ohms.ordered freezer and refrigartor thermistor.SZ; ordrng 1 WP2306010 (refrigrator thermistor) and 1 2188820 (freezer thermistor)

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Wilmington, DE 19810

Taylor F.

Job Details: 08/24/2023

Replaced coin box for cx. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Chesapeake, VA 23322

Austin D.

Job Details: 08/24/2023

replaced the interlock switches. unit is running as designed.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near New Oxford, PA 17350

Bernard M.

Job Details: 08/24/2023

"Cx complaint unit doesn't cool. When arrived the unit was cooling as designed with food frozen. Found the unit in a defrost mode. Cx stated frost had been on evap cover but melted when unit wouldn't come back on. Attempted to enter service mode but found all leds off. The compressor was running. Ordering parts, once available contact cx to reschedule.; ordrng 1 W11442542 (control) and 1 W11676781 (inverter box)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near McLean, VA 22101

Lloyd B.

Job Details: 08/24/2023

Cx complained the unit would not start on occasion. Inspected the unit and could not duplicate the problem and the cx says it has been working correctly. Explained on how to close the door with slight pressure. Cx also complains of an error code when using steam function. There is an F4E4 for humidity sensor. Cycled power off and on and tested and the code remained. WP suggest changing both control and sensor at the same time.; ordrng 1 W11325786 (appliance manager) and 1 W10460457 (humidity sensor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Frederick, MD 21704

Ricky E.

Job Details: 08/24/2023

compressor shipped unpresurized and open. reordering part...; ordrng 1 w11574734 (compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ

Near Aldie, VA 20105

Daniel J.

Job Details: 08/24/2023

found evap froze over and steamed and removed went to qoute customer not loading prices and says all parts no longer avalable unit needs new door gaskets and motor evap for fridge section. unable to pull up prices; ordrng 2 W10873941 (gasket)s and 1 W10799016 (motor evap)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS02

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/24/2023

"cx complaint ice in base of FC, found evap drain frozen over, found large pile of evap(see pic), found drain tube clogged with ice, vacuumed all glass out of evap, steamed alll ice , cleared drain tube and grommet in unit, water flowing freelt ot drain pan, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrx986sihz00

Near Germantown, MD 20876

Ricardo S.

Job Details: 08/24/2023

"Cx complains after repair the unit works fine for 2 days, now same issue, inspected unit, the Rc is warm 62 degrees, The evaporator cover is full of ice, i call TL. ran test # 3 and no fan works .. cks connecot p14 on mian board, cks ok.. faulty board, CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR"

We serviced a

MAYTAG WASHER

Model MHW7000XW2

Near Reston, VA 20194

Simon

Job Details: 08/24/2023

CX complaints washer not operating properly .inspected unit and replaced door lock unit door lock but wont ACU and UI not responding .CX will order a new washer.SZ

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Red Lion, PA 17356

Sal R.

Job Details: 08/24/2023

"With the assistanse of a 2nd tech, I was able to access and replace the idler pulley and roller supports. UNit test good."

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Bethesda, MD 20816

Roberto I.

Job Details: 08/24/2023

"Replaced user interface. Cx was unable to connect the appliance to the network, hi will call the appliance connect team tomorrow."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Ashburn, VA 20148

Richard B.

Job Details: 08/24/2023

"CX complant. Freezer not cold enough. Inspected unit nd found freezr running but not getting cold enough , Found no ice on evap , Temps in freezer were in the low to mid 30s. Ordering sealed system .ompressor covered until 09/27/23 per entitalments. If CX calls back , 550 labor . CX paying 120 service call only. RB; ordrng 1 W10276644 (compressor) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Red Lion, PA 17356

Sal R.

Job Details: 08/24/2023

"CX is in new build home. CX does not have copy iof the settment paperwork proving onwership from Jan of 2023. I advised CX to to get a coppy od settlement paperwork or call WP for possible assistance. Please pre ID defrost heater with ahrness (W11650660), 1 control (W11566851), and 1 thermistor (WPW10384183). Unit has a frosted over evap.; saved tckt"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Hockessin, DE 19707

Taylor F.

Job Details: 08/24/2023

Cx complaint is unit not draining properly. Tested inspected and verified complaint. Found the drain pump to be defective. Replaced the pump from previous diagnosis and unit is now working as designed. Job is complete. Cx paid in full by CC.

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLE01

Near Baltimore, MD 21216

Shane M.

Job Details: 08/24/2023

cx complaint the unit lights are out in fz and gasket is ripped. can confirmed both complaints. service pointer for LEDs. left all leds with cx. ordering fz door gasket.; ordrng 1 W10611109 (gasket)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Dallastown, PA 17313

Sal R.

Job Details: 08/24/2023

"CX complain t is that the unit is not always spinning out. I found a F7E6 error code in diag. I was able to take a reistance reading of the motor cercuit at the J10 connecoter and found 5.1KO of resistance to the motor and 5.2KO resistance to the shifter. I am ordering 1 run cap (W11395618), 1 motor (W11283592), and 1 control(W11543997) for possible intermitant concerns . Once the parts are avalible, please have somoene ofrm teh office call to set a retun date.; ordrng 1 W11543997 (control) and 1 W11283592 (motor) and 1 W11395618 (runcap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WDT750SAKZ0

Near Odenton, MD 21113

Dustin F.

Job Details: 08/24/2023

"CX Complaint: unit throwing F6E1 and not workingInspected unit, confirmed control sending 14vdc to ui. replaced ui board and console then ran 2 test cycles to test unit. unit now working as intended."

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Fredericksburg, VA 22401

Robert W.

Job Details: 08/24/2023

Arr at CX and opened new door box and CX seen dent in door and declined new FC door due to damage. Ordering FC door.; ordrng 1 W11561286 (FC door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBE01

Near Sandy Hook, VA 23153

Joseph D.

Job Details: 08/24/2023

Replace rails unit now ceiling properly no other issues detected working as designed

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 08/24/2023

installed ordered part and teested unit for cx. unitis working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Broadlands, VA 20148

Richard B.

Job Details: 08/24/2023

"CX complant. Washer dosent work. Inspected unit , No error codes , Found start and run windings on motor good , Found unit needs capaicater In stock , Further work needed. RB; ordrng 1 W11395618 (capaciter)"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Cartersville, VA 23027

Joseph D.

Job Details: 08/24/2023

Charged unit to 150 psi nitrogen and unit held pressure. Vacuumed and charged 58 grams and working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW02

Near Edgewood, MD 21040

Neil H.

Job Details: 08/24/2023

COMPLAINT HER DOOR NOT CLOSING ON IT'S OWN THE WAY SHE WANTS I EXPLAINED THAT THE FLOOR PLAYS THE MAJOR PART OF IF IT WOULD DO THAT I RECOMMENDED A SHIM SHE IS BLAMING THE REFRI. BUT I KEPT EXPLAINING IT'S NOT THAT AND THAT SHE CAN'T COMPARE THIS FRIDGE TO ALL HER OLDER ONES SO SHE WANTED ME TO WAIT WHILE SHE SENT SOMEBODY TO HOM DEPOT TO GET A SHIM I TOLD HER I CAN'T DO THAT UNIT ITSELF IS GOOD SHE JUST BEING OVER THE TOP ABOUT NOTHING

We serviced a

MAYTAG DRYER

Model MEDC465HW

Near Fredericksburg, VA 22408

Robert W.

Job Details: 08/24/2023

"CX Complaint is the timer failed. Inspected unit and found the timer has failed and wont rotate at all, Replaced timer and tested unit is working properly."

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWS2

Near Mechanicsville, VA 23116

Chris B.

Job Details: 08/24/2023

cx comp unit will not go threw cycle insp unit found unit is very difficult to get into diag mode unit will no go to error part of program and when in auto test unit drain then starts to fill for 5 sec then just turn itself off ordering mian control to; ordrng 1 W10866121 (control)

We serviced a

MAYTAG DISHWASHER

Model MDB8969SDM0

Near Havre de Grace, MD 21078

Neil H.

Job Details: 08/24/2023

CX COMPLAINT UNIT NOT POWERING ON REPLACED THE CONSOLE UNIT TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charles Town, WV 25414

Ezra M.

Job Details: 08/24/2023

replaced valve and cycled ice maker.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Chesapeake, VA 23325

Austin D.

Job Details: 08/24/2023

"wrong evaporator was ordered. therfore, i informed the cx and office. got the right part number on order. will return on thursday unless that doesnt work for the cx. advised the cx to contact the office if they need a different date.; ordrng 1 W11492867 (evap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Chesapeake, VA 23320

Zachery R.

Job Details: 08/24/2023

"cx complaint gaskets on both rc and fc not staying seated, checked unit, verified issue, replaced rc gasket, used steamer to fluff gaskets, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ4

Near Harrisonburg, VA 22802

Danny R.

Job Details: 08/24/2023

unit isnt defrosting will need harness and control; ordrng 1 W11567493 (heater with harness) and 1 W11595219 (control)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Powhatan, VA 23139

Joseph D.

Job Details: 08/24/2023

Unit with clogged inlet valve but cannot remove hoses from inlet valve due to rust must replace hoses and valve; ordrng 1 8212641RP (Hose) and 1 W11038689 (Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Harrisburg, PA 17111

Cody H.

Job Details: 08/24/2023

Was able to access unit and replace lid lock and strike. When unit was plugged back in unit control showed no response. No led on control flashing but control is recieving 123vAC. Called techline due to irratic concerns and symptoms. Spoke to Derek who said unit lid lock had shorted and took out control. Unit will need control replaced for repair. Office to schedule repair when parts are approved.; ordrng 1 W11116590 (control)

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LM02

Near Potomac, MD 20854

Ricardo S.

Job Details: 08/24/2023

"Cx complains that the element on microwave section falls down,, inspected unit and the support and does not hold the element in place.. replaced support. unti cks ok"

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near ,

John P.

Job Details: 08/24/2023

CX complaint unit not working checked unit and found knob not able to turn timer due to timer being jammed replaced timer ship knob to CX; ordrng 1 W11675852 (Knob shp2cx)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV00

Near Ashburn, VA 20147

Christian C.

Job Details: 08/24/2023

"cx complain water leacking from the water dispencer, inspected the unit found water lecking from the dicpencer can confirm water valve defective by testing- dicpencing water ordering water valve; ordrng 1 WPW10179146 (waster valve) and 1 W11172791 (filter housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near White Hall, MD 21161

Sal R.

Job Details: 08/24/2023

CX comolai t is that the unitn is inconsistanit with temps. CX is using thermomator and logging temps. I was able to take a temp reading in the R of 30 degrees when set to 37 with thermacoupling in a bottle of water. I also took temp readings in the fc and fou temps at -2 when set to 0 degrees. Evapo has a good frost pattern and unit is making good ice. I spoke to AN in wearhouse. i am ordering 2 data loggers 1 for RC & 1 for FC. Return date is set for 8/30.; ordrng 2 DataLogger (Data Logger RC/FC)s

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Petersburg, VA 23803

John P.

Job Details: 08/24/2023

Installed motor and control calibrated tested working as designed

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Lewes, DE 19958

Michael E.

Job Details: 08/24/2023

CX complaint: loud pop in first few seconds. Tested unit but failed to recreate the effect. Ran 30-40 tests and unit workied properly every time. I called WP safety and documented findings. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Sterling, VA 20164

Christian C.

Job Details: 08/24/2023

Installed sump assembly. Tested unit no errors. No leaks.

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Petersburg, VA 23803

John P.

Job Details: 08/24/2023

Found unit low on charge unable to see signs of leak will need to pressure test to determine location of leak before proceeding with repair; ordrng 1 W11562258 (Evap) and 1 W11504419 (Coupler) and 1 W11504449 (Coupler) and 1 W11582579 (Compressor) and 1 W11512423 (Condenser) and 1 W11582579 (Compressor) and 1 W11109499 (Drier) and 1 W11504445 (Coupler) and 1 W11504449 (Coupler) and 1 3ctss (3ct ss) and 1 Nitrogen (Nitrogen)

We serviced a

MAYTAG WASHER

Model mvw4505mw0

Near Franklin, VA 23851

Branden R.

Job Details: 08/24/2023

cx complaint making noise and barely letting rinse out and when it does fill wont drain have to manually . . . checked unit and found no error codes found suspension rod unseated causing unit to shake reseated and tested unit is running as deisnged all major componets checked good . cx advised units still not working properly advised cx all major componets are running as designed and unit checked good . cx not happy with unit .

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHV01

Near Fredericksburg, VA 22408

Robert W.

Job Details: 08/24/2023

Cx Complaint is the unit isnt cooling in RC. Inspected unit and found the RC not cooling and FC cooling properly fans are working properly damper isnt opening. Unit will need damper; ordrng 1 WPW10196393 (Damper)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Richmond, VA 23222

Chris B.

Job Details: 08/24/2023

cx c comp unit will not balance insp unit conf cx ccomp found very weak suspention replaced supention found splucth warn ordering splutch to complete repair collected 120 sc 110 labor 15 ship 8.96 tax 129.45 supsention 19.94 splutch total collected 403.35 cx paid in full; ordrng 1 W10734521 (splucth)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 08/24/2023

"Cx complaint door alignment off, the handle are off, and unit now level. lowered leveling legs and adjusted proper unit now functions Normally"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Spotsylvania Courthouse, VA 22553

Robert W.

Job Details: 08/24/2023

"CX Complaint is the console not responding, Inspected unit and found the knob not regeristing cycle console powers up but cant select cycle. Ordering UI; ordrng 1 W11478526 (UI)"

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Powhatan, VA 23139

Joseph D.

Job Details: 08/24/2023

Replaced failed water level sensor /pump and unit working properly. Advised cx her filter is also clogged. Working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Gloucester, VA 23061

Lucas R.

Job Details: 08/24/2023

"replaced fc led, other lights still dim, jumpered as many as i could, but seems most are going bad, unit also in range for service pointer W11218221for aurora board update, also found lights on u.i dim and hard to read. s code : S153AQ covers parts and labor for led board.; ordrng 1 W10695459 (module lr/vs) and 6 W10695459 (module)s and 1 W11239944 (module harness) and 1 W11387386 (control) and 1 W10830288 (cntrl-elec), used 1 W10695459 (module lr/vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 08/24/2023

"Compressor damaged for the second time , reordering compressor .. need to check part before sent to tech for repair , see sd pics . 3ct ss tech; ordrng 1 W11592010 (compressor kit)"

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