Service History 271 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near Williamsburg, VA 23185

Orbie

Job Details: 08/24/2023

cx complaint broil doesn't work as well as stove top. found electrode faulty and extended touching burner head and not igniting. also found broil igniter intermittently cutting off and not coming back on. ordering all parts needed for repair.; ordrng 1 W11453920 (electrode) and 1 W11662402 (burner kit) and 1 WPW10333842 (igntr-oven)

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Millville, DE 19967

Frederick R.

Job Details: 08/24/2023

CX complaint is cootop no burners. Inspected/tested and hear gas but no clicking. Verified 120vac at outlet. Removed top and inspeted thoroughly. I found the power cord was defective and shorted on brass fitting. Repaired harness and secured it so its not touching anything. Put cooktop back together and retested and it is now working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Westminster, MD 21158

Brian R.

Job Details: 08/24/2023

cx complaint is unit is dead and wont run. units O-O-W and he knows. found console bad. replaced and tested unit and unit checks. job complete.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Hanover, PA 17331

Bernard M.

Job Details: 08/24/2023

"Cx complaint the unit doesn't chime when pressing buttons and other functions. Went into cycle signal and its set on its highest volume but doesn't chime. Ordering fascia, once approved contact cx to reschedule; ordrng 1 W11413566 (fascia)"

We serviced a

WHIRLPOOL DRYER

Model MGD4500MW1

Near Baltimore, MD 21215

Shane M.

Job Details: 08/24/2023

cx complaint the unit isnt drying clothing. couldnt duplicate issue as i found unit to be working as design.. found unit almost finishedd a cycle. found a long vent to exit. this casuing cx issues with drying. gas unit shutting on & off due to the long ventline.

We serviced a

WHIRLPOOL STACKABLE

Model WED75HEFW1

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 08/24/2023

"2 techs job. stackable unit.. cx complains that the dryer not heating properly, inspected unit and found a broken belt, .. unit heating ok.. order belt 2 techs job; ordrng 1 661570V (belt) and 2 techsjob"

We serviced a

JENN-AIR RANGE

Model JGRP436HL01

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/24/2023

"CX complaint RF knob broke off, LF know almost broken.Confirmed complaint, the stem on the RF burner came off the valve togrther wih the knob (know damaged too). The LF stem is almost out from the valve and wobbly. Ordring left manifold W11334707. Pre id right manifold and knob to be installed on return. Web site was down, unable to check part availability. Called Whirlpool Safety and, spoke to Ken documented everything. They are shipping the left manifold (W11334707) to us with the p/o # as reference. Order 1538027579, he said we can call on Monday to get a tracking #.; ordrng 1 W11334707 (left manifold assy)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Baltimore, MD 21209

Shane M.

Job Details: 08/24/2023

cx complaint the throwing error code. found F6E4. ordering console w control.; ordrng 1 W11600643 (console) and 1 W11448962 (control)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Beltsville, MD 20705

Justin S.

Job Details: 08/24/2023

CX complaint:oven is giving error code 0e f3 and will not start. used to happen intermittently but does so every. Nutruel and Line 1 Wires were broken at terminal block at rear of unit. Repaired wires. After powering up unit Confirmed error code. Replaced both Oven temp sensor and control. Error code is gone. and tested all conponets on oven. Unit heats good.; used 2 WPW10281322 (CONNECTOR) from stock

We serviced a

KITCHENAID OVEN

Model KEBS277SSS04

Near Bethesda, MD 20816

Roberto I.

Job Details: 08/24/2023

"CX complaint upper broil not working.Found signs thermal event on upper broil and also a broken metal connector on outer ring wire. The oven must to be pulled out on the return visit in order to replaced the connector. Left 2 spare connectors with the cx, in case a different tech goes back. Ordering broil element WP9760774. Collected $ $395.95, balance due $125. A 2nd tech is needed, since the oven is installed between the trefrigetatoe and a side wall.; ordrng 1 WP9760774 (broil element) and 1 2nd tech"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 08/24/2023

"cx complaint of unit not drain checked unit to find wire harness toren away from drain pump,and as tech leaned back unit to find oil just dripping oil from gear case ,ordeirng parts for repairs; ordrng 1 W11449840 (Gearcase) and 1 W11283592 (motor-drve) and 1 W11481722 (Shift Actuator) and 1 W11395618 (Capacitor) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt) and 1 W10752187 (screw) and 1 W11510461 (WASHPLATE)"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Lewes, DE 19958

Michael E.

Job Details: 08/24/2023

CX complaint: no heat. Tested and verified complaint. Heater tested at less than 1 olm. 1 of the TCO sensors is coming apart. Replaced heater and TCO and tested...heater gets slightly warm but not hot. Upon further inspection i found melted wire on the main wire harness at plug on control. Documented this in pics. WP safety is closed so i will have this put back on me in the morning so i can call this in. Ordering main wire harness and control. Cannot reschedule due to SO part; ordrng 1 W11556656 (main harness) and 1 W11618917 (control)

We serviced a

WHIRLPOOL WASHER

Model WDF520PADM7

Near Mechanicsburg, PA 17055

Cody H.

Job Details: 08/24/2023

"CX complains unit is making loud buzzing noise. CX is without warranty and has agreed to pay service fee. Found unit to be making noise from sump assembly. Unit will need sump assembly for repair. Quoted cx for repair to which they declined at this time. Advised cx the quote is only good for 30 days from service and after that they will owe for service fee again. CX paid for service fee only, cx owes nothing unless they call into office and agree to pay for sump replacement. CX email confirmed. cx paid with card. No further work needed at this time."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Frankford, DE 19945

Frederick R.

Job Details: 08/24/2023

CX complaint is unit not draining. Inspected/tested and pulled F8E4 error code. Ran unit for 15 mins saw now signs of any drips or leaks but there was water in drip tray. . Everything was working properly but I did notice when unit was installed it was not leveled and tilted slightly back which could cause water to drip into tray from overflow lip. Unit is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model Kudf204esb00

Near Annapolis, MD 21401

Israel R.

Job Details: 08/24/2023

"Customer complaint unit is leaking from the bottom. Found a block of ice on the floor. I found the unit is not drainin. I pulled unit out and found the unit is not draining due to build up dust. I clear the drain and clear the ice., Unit is back to normal operations."

We serviced a

IKEA DISHWASHER

Model IUD9500WX3

Near Washington, DC 20015

Brian F.

Job Details: 08/24/2023

"Cx states unit won't start. When I arrived, unit was powered on, start button blinking ready to start cycle, pushed start button, unit started cycle immediately. Unit is working properly."

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near McLean, VA 22101

Lloyd B.

Job Details: 08/24/2023

"Cx complained of a slow ignition Following the steps on the pointer w11643965, alignted the top part of the flame spreader to overhang the bottom on the left side and tested and it lights alot quicker. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Annapolis, MD 21403

Israel R.

Job Details: 08/24/2023

Installed vent and the vent came with the gasket. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/24/2023

"Confirmed cx complaint unit not draining. Found connection at drain pump broken at harness, this time on the opposing spade as before. Connected spade and harness so cx can have a functional washer, re-ordering lower harness to replace damaged harness.; ordrng 1 W11614513 (lower harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near ,

Dustin F.

Job Details: 08/24/2023

"Installed mastic and tested unit, unit now working as intended."

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR30IGX00

Near Bethesda, MD 20816

Roberto I.

Job Details: 08/24/2023

"Replaced user interface. Cx was unable to connect the appliance to the network, hi will call the appliance connect team tomorrow."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MBL2258XES3

Near Washington, DC 20002

Samuel R.

Job Details: 08/24/2023

replaced ice maker and tested unit and working properly

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Norfolk, VA 23502

Carl A.

Job Details: 08/24/2023

"cx complaint of unit staring cycle all over again when reaches the end of cycle that cx had set to checked unit to find the following error codes F8E1,F0E3 found that relay on control board gettting stuck causeing unit to contunie to run cycle over and over again; ordrng 1 W11626074 (CNTRL-ELEC)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Annapolis, MD 21403

Israel R.

Job Details: 08/24/2023

Installed new control and heater and tested. Unit is back to normal operations.;

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Hampton, VA 23669

Justin W.

Job Details: 08/24/2023

cx complaint water intermittently in tub. checked unit to find no error codes. found airflow good. unable to replicate issue ordering valve based on picture cx had of water accumulating in bottom of dryer while unit was off. valve may be getting stuck partially open.; ordrng 1 W11267102 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/24/2023

CX complaint: warm in FC. Tested and verified complaint. I found that the left side of the FC door was out 1 inch from body when door was closed. I found it was the screw that holds the track had backed out and was catching the track as it came back. I corrected the screw which did get tight. Tested unit and it is now working properly. CX paid 120.00 for service by CC. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS03

Near Washington, DC 20002

Samuel R.

Job Details: 08/24/2023

replaced parts and tested unit no sparks.unit is now workong properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Williamsburg, VA 23188

Orbie

Job Details: 08/24/2023

cx complaint unit makes noise during operation and will stop when he touches it. checked unit found bent cabinet at rear near compressor. called techline spoke with Derek. advised unit unrepairable. advised cx to call whirlpool customer care phone number for next steps

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EWH01

Near Bethany Beach, DE 19930

Frederick R.

Job Details: 08/24/2023

CX complaint is fridge gerinding noise. Inspected unit and found bottom of FC sheet of ice as well as evap cover. Pulled drain tub and found it clogged with debris and cleared out. Defrosted evap and drain line. CX had many bad experiences with another company and were very satisfied with service because the other company just told them to unplug unit for 24 hrs five different times. Unit is repaired and now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED6600VU0

Near Clarksville, MD 21029

Robert L.

Job Details: 08/24/2023

"cx complaint f1 error, confirmed error, removed control from housing and found burn mark, ordering main control (0 trib,0 pmp, special order), collected $309.31 visa cx owes $110 labor on return; ordrng 1 WPW10111616 (cntrl-elec)"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/24/2023

installed parrs checksok

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Norfolk, VA 23502

Carl A.

Job Details: 08/24/2023

"cx complaint of unit not wroking,checked unit to find the folling error codes F8E1,tested unit to find wire harness not full seated on vavle,also found that no water coming from cxs fill hose to feed unit tested and calibrated unit works as designed,advise cx to have maint come and find out why there is no hot water feeding the unit ."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Ashland, VA 23005

Thomas B.

Job Details: 08/24/2023

Cx complaint unit is not dispensing water and ice creation slowed found refrigerator section set to 33 degrees freezing the water tank thawed and tested changed temps to recommended settings. Unit Now Functions Normally

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS3

Near White Hall, MD 21161

Sal R.

Job Details: 08/24/2023

"Per the previouse tech, I was able to access and replace all parts. I tehn pre heated the unit to 400 per CX request. UNIt test good.;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Inwood, WV 25428

Ezra M.

Job Details: 08/24/2023

"recently installed, control panel dark and unresponsive. found wire harness at bottom of door not connected. reconnected nd tested, working properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Washington, DC 20018

Samuel R.

Job Details: 08/24/2023

replaced tub wheel and tested unit now good.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Akron, PA 17501

Justin L.

Job Details: 08/24/2023

"Cx complaint unit stopped mid cycle. Was able to access unit and verified 120.8VAC incoming into unit. Found that you couldnt start a cycle, cancel a cycle or enter diag. Unit would randomly power on and off even though proper voltage. Ohmed out pump and had 19.6. Ohms. Ordering control, pump and harness and office will need to set return; ordrng 1 W11578563 (control) and 1 W11450610 (lower harness) and 1 W10775446 (drain pump)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 08/24/2023

"noise. found loose nut on drive pulley. tightened nut, ran diag cycle, working properly"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Dayton, MD 21036

Robert L.

Job Details: 08/24/2023

"cx complaint random f1e6 has to reset breaker and random open close door issue, unable to enter service diag, found unit missing support rails, called techline since f1e6 generation error is new, they said after hard reset run one minute unit errors replace magnetron, they also said interlocks could cause false error and since rails missing most likely causing both issues, still waiting on whirlpool decision of who responsible for install correction, most likely ABW will return to complete proper installs"

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS00

Near East Petersburg, PA 17520

Justin L.

Job Details: 08/24/2023

Cx complaint middle burner not operating properly. Was able to access unit and found burner head warped so not making good contact. Replaced and tested and found that between simmer and medium the valve wasnt operating properly cauisng flame to go out but still give gas. Replaced manifold and corrected the issue. Unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Stephenson, VA 22656

Ezra M.

Job Details: 08/24/2023

"low cool, fc evap frozen over. put in forced defrost, no operation from heater. tested voltage, found 120vac to heater, heater started working. bad connection. replaced evap fan motor w/ harness. verified proper operation."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Wilmington, DE 19808

Taylor F.

Job Details: 08/24/2023

Cx complaint is unit not washing properly. Tested inspected and verified complaint. Found the sump to be defective as well as the upper spray arm. Replaced sump and spray arm from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/24/2023

"replaced parts and found the unit to have led in fc section otut too and also the gasket is ripping causing air gap.. ordering gakset and led for unit to complete repiar,; ordrng 1 W10917313 (gasket) and 1 W10695459 (fc led)"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Millersville, MD 21108

Israel R.

Job Details: 08/24/2023

Customer complaint unit digits are going out and sometimes the screen is off. I found the controI digits are not all displaying. and when the unit is working the screen flashes. I installed new AM and the flashing stopped but the digits are still not showing good. Unit will need new control. collected in full. Boards covered by entitlement.; ordrng 1 W10891907 (cntrl-elec)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 08/24/2023

Cx complaint unit is not working properly inspected unit removed and replaced the evap fan cover tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Adamstown, MD 21710

Ricardo S.

Job Details: 08/24/2023

"repalced sump pump asy, unit tested ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Washington, DC 20037

Sherwood

Job Details: 08/24/2023

cx complaint sanitized light flashing. arrived and foun d f3e1 error code with further inspection found owi yellow connection was not all the way installed. ran service diag error code is gone unit is was as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Columbia, MD 21045

Emmanuel R.

Job Details: 08/24/2023

"Cs unit is making a grinding noise, confirmed complaint. I found the splines on the gearcase and washplate are worn out and slipping making a grinding noise. Also the spanner nut is siezed on the gear case, will need a grinder or something to cut a relief cut or else spanner nut will never come off. Ordering gearcase,washplate,spanner nut,and tub since we will have to force everything out these component will most likely take some damage.; ordrng 1 W11449840 (gearcase) and 1 W11553312 (washer) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W11551646 (spanner nut) and 1 W11178224 (basket)"

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Woodbridge, VA 22191

Demonte S.

Job Details: 08/24/2023

Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error Codes are F8E1 = Long Fill. Ran Service Test on the unit. Cold water Valve is only Dispensing a little bit of water. Unit will need the Water Inlet Valve. ; O-emld tckt

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/24/2023

CX complaint: no ice. Tested and verified complaint. IM stuck in cycle. Replaced IM and tested and inlet valve is activating but not opening. Inlet tube heater was working properly. Water dispense flows well. Ordering dual valve. Scheduled return visit for 8/31 any time; ordrng 1 W11535162 (dual valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHT4

Near Washington, DC 20015

Brian F.

Job Details: 08/24/2023

"Cx states unit won't start, tested, UI working, was able to start cycle with no issues. Entered diagnostic mode, no saved errors, ran service test cycle, completed with no errors. Unit is working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Chantilly, VA 20151

Richard B.

Job Details: 08/24/2023

"CX complant.No ice comes out. Inspected unit and found coupler on ice bucket broken , Found plate on chute assembly mounting plate shattered , Ice door closes fully. Ordering chute assembly and ice bucket. In stock , Further work needed. RB; ordrng 1 W11347840 (ice bucket1) and 1 W11573761 (chute assembly mounting plate)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Red Lion, PA 17356

Sal R.

Job Details: 08/24/2023

CX complaint is that the unit is not completing a wash cycle. I found a F7E1 error code. I cleared the code and ran a auto test cycel. I foundn that the when in the spin cycle the unit was making a loud gralling sound and not spinning up to speed. I stoped the autot test and inspecteed junder the unit. I foud oil leaking form the rotor and oil on the inside walls. I quoted CX for the cost of a gearcase replacement . I collected $120.00 for service charges via check. CX will call into offiec if a repair is wanted.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Leesburg, VA 20175

Christian C.

Job Details: 08/24/2023

Cx complaint unit does not fully spin out clothes during heavy cycle others work fine. Inspected unit no errors stored. Ran through diag cycle no issues. Connections secure. Drain pump in range. Cap and motor in range. If cx calls back order W11556725-control.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Fredericksburg, VA 22405

Robert W.

Job Details: 08/24/2023

"Cx Complaint is the unit lights not working. Inspected unit and found the RC harness light one light is out, Replaced harness and tested unit lights are now working."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Ocean City, MD 21842

Frederick R.

Job Details: 08/24/2023

CX complaint is RC no cool. Inspected/tested and found FC working properly. RC was at 48deg. Pulled bottom drawer and found RC evap frozen at bottom. Pulled drain tube and found glog. Drip pan was bone dry. Pulled RC evap cover and defrosted evap and cleareddrain tube. Verified Tube cleared with cup of hot water. Tested all functions in test 3 and 4. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL COOKTOP

Model WFG515S0ES1

Near Chevy Chase, MD 20815

Brian F.

Job Details: 08/24/2023

"Cx states RF burner won't light, tested and confirmed. Installed new RF burner, tested, burner now lights, unit is now working properly."

We serviced a

KITCHENAID RANGE

Model KESS907XSP02

Near North Potomac, MD 20878

Ricardo S.

Job Details: 08/24/2023

"Replaced parts, reset power, unit tested and oven works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Fairfax, VA 22030

Richard B.

Job Details: 08/24/2023

"CX complant. No ice produced. Inspected unit and found no error codes n ice maker test , Found in test 97 , Can hear valve openning but no water produced at ice maker tube. Measured fill tube heater resistance after checking to see if on and measures ok. Fill tube with heater is not frozen. Advised CX that the tube from valve to the door is frozen , Tried thawing out with steam gun and could not clear. . Temps in FF compartent set to 35 degrees. Raised Temps to 38 hoping to possibally thaw out line. Advised CX the tube may be needed. CX feels she should not have to pay for additional part due to it not being frozen before compressor was worked on. Advised CX the unit was not getting cold enough before. She is calling for parts concession. One in stock. 69.99 + TAX . RB; ordrng 1 W10853597 (fill tube for ice maker 69.99)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Washington, DC 20017

Samuel R.

Job Details: 08/24/2023

was able to remove blower wheel after several tried.tested unit and unit is now workimng properly

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Beaverdam, VA 23015

Thomas B.

Job Details: 08/24/2023

Cx complaint vent error cx states she keeps cleaning vent filter after Each use inspected found vent to the outside is clogged recommended cx get a vent cleaning service to clean out vent showed cx a large clump I was able to remove from the rear of the home

We serviced a

JENN-AIR OVEN

Model JJW2830WS00

Near Virginia Beach, VA 23457

Zachery R.

Job Details: 08/24/2023

"cx complaint unit displaying f8e0 whenever they use the timer. checked unit, verified fault, cleared faults, tested top and lower oven. top oven took 12 mins to reach 350, lower oven took 10 mins, unit working as designed, collected $120 advised ticket open for 30 days."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Stafford, VA 22554

Tanner B.

Job Details: 08/24/2023

"CX Concern the unit not drying , found the lint chute clogged up .. vent system is cleaned , found the lint chute warped and restricting air flow allowing lint to build up in chute and choking unit up .. needs lint chute to repair unit ; ordrng 1 W11117429 (chute)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ2

Near Chambersburg, PA 17201

Drew B.

Job Details: 08/24/2023

"cx complaint that unit is not going out on the light and they select off and the light remains on and when arrived they had bulb out bc it wont turn off.. will need new control for stuck relay,, they have service ocvered.. i called sfty steve prt needed prts auth for prts; ordrng 1 W11182110 (acu)"

We serviced a

MAYTAG DRYER

Model MDE9706AYW

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 08/24/2023

"cx complaint unit not starting, checked unit, come to find unit does not have proper voltage at terminal. flipped breaker same results, advised cx to contact electrician."

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW1

Near Gaithersburg, MD 20877

Ricardo S.

Job Details: 08/24/2023

"Replaced cntrl elec, reset power, ran test mode, unit works fine"

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Martinsburg, WV 25404

Ken M.

Job Details: 08/24/2023

"Customer complaint is that the bottom drawer is sagging. Inspection of the unit found that the frame of the unit was not level, right rear leg was resting on the power cord. Cord moved out of the way and frame leveled. Drawer is now closing properly and no longer sagging."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Lothian, MD 20711

Shane B.

Job Details: 08/24/2023

"cx complaint is the unit not cooling. cx said items on top shelves thawed out and had to be trashed and bottom of unit was full of water and water got on to the floor. when i arrived unit was empty and running. my prob shows 17 degrees but there are not items to put prob between. inspected evap and found a weak frost pattern. evap fan is running. inspected rear of unit and found SS lines frosted up, the copressor very wet and water under unit. lines are icing up causing water. unit has a SS issue. ordering compressor and evap. schedule with SS tech when parts are available. cx doenst want unit fixed they want it replaced, said they can never trust this unit again so they dont want it. gave them cx care number.; ordrng 1 W11572047 (evaporator) and 1 W11504450 (coupler) and 1 W11504420 (coupler) and 1 W11578208 (compressor) and 1 W11504420 (coupler) and 1 W11504431 (coupler) and 1 W11506622 (coupler) and 1 W11506635 (stub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Fawn Grove, PA 17321

Sal R.

Job Details: 08/24/2023

"Per the previouse tech, I was able to access and replace the icemaker. I then jumped the unit and unit test good."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 08/24/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/24/2023

i found unit to have -20 on low side and 145 on high side i let the air out of unit and shot out oil on high side . had burnt smell uni has floating restrion on unit called tech line sr unit is restricted wp put up for replaced

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bowie, MD 20716

Shawn D.

Job Details: 08/24/2023

"opened system and was full of r600. replaced the compressor used uv drier from v/s then vacumed system down and filled to recomended and started cooling. unit is good to go; ordrng 1 w10143759 (UV DRIER sd v/s), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Fairfax, VA 22030

Richard B.

Job Details: 08/24/2023

CX complant. Washer leaking. Inspected unit and found bellow torn at bottom . And leaking. Installed new bellow and tested unit by running a wash cycle. Bellow sealingg good now. Old part returned for quality annalasys. RB

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Conway, SC 29526

Jason T.

Job Details: 08/24/2023

"Installed parts to complete the repair, ran factory diagnostics test # 12 to test, calibarte and verify unit operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/24/2023

installed parts checksok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Lewes, DE 19958

Michael E.

Job Details: 08/24/2023

CX complaint: doesntv always run cycle. Tested and verified complaint. FAE2 error code.Vent motor elctrical problem. Ordering air vent. Scheduled return visit for 8/31 any time; ordrng 1 W11649995 (air vent)

We serviced a

WHIRLPOOL WASHER

Model wfw560chw2

Near Arlington, VA 22201

Lloyd B.

Job Details: 08/24/2023

"Once I entered the building, cx says they did a power reset and the unit works"

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Myrtle Beach, SC 29575

Paul F.

Job Details: 08/24/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Ellicott City, MD 21042

Justin S.

Job Details: 08/24/2023

CX complaint fridge is not working. no cool.. Rear of Freezer was full of ice and evap fan was NOT blowing and was getting 12 volts dc. Part is out of stock. ordering (W11369036); ordrng 1 W11369036 (motor)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Lanexa, VA 23089

Orbie

Job Details: 08/24/2023

"cx complaint unit sometimes has very heavy condensation building up in unit after using. unit appears to be working as designed with no error codes and no current smell within the unit. observed a AC vent right in front of unit. called techline to document. spoke with Steve. advised me to advise cx that the vent type is incorrect and could be potential fire hazard, advised to replace flexible hose with a heavy metal hose. I shut the ac vent infront of the unit and advised cx to clean lint screen as per use and care guide with a nylon brush. left cx w/ whirlpool phone number. completing ticket."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS02

Near Arlington, VA 22209

Lloyd B.

Job Details: 08/24/2023

"Cx complained of the doro not opening. Cx defrosted the unit and I tested and the door now opens and pulls shut by itself. The gasket seals all around. The middle drawer was hard to pull out due to the slide above it falling. Fixed those issues, pushed the unit back, plugged in and set to factory settings. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 08/24/2023

Installed new dispenser. All check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Washington, DC 20002

Samuel R.

Job Details: 08/24/2023

cx complaint unit is not closing properly and is not making ice.inspected unit and coudl confirm cx complaint.found freezer rails to bed bad.tested ice maker and motor would not move unit needs rails and ice maker cx pif W10886931 special order WP13055901 9 tribles; ordrng 1 W10886931 (ice maker) and 1 WP13055901 (rails)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ

Near Great Falls, VA 22066

Simon

Job Details: 08/24/2023

CX complaints top freezer refrigrator internal lights on and not cooling.Inspected unit found that door seal not closing properly b/c of the product inside freezer and blocket the air flow to refrigrator and unit in garage as well .steamed all ice built set temprature as reccomended CX suggested the unit not designed to stay in garage.CX will wait for the temprature in refrgrator to check.unit good to goSZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Washington, DC 20016

Brian F.

Job Details: 08/24/2023

"Cx states RC too cold, placed temperature probe between two bags of lunch meat in deli drawer, measured 39*, RC temp is set to 38*. Unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/24/2023

Installed new gasket. Installing the stopped I found the track was damaged. NTO new parts.; ordrng 1 W11561204 (track) and 1 W11545307 (front stopper)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Dover, PA 17315

Fred G.

Job Details: 08/24/2023

i was able to access unit and replace the Ice maker as per previous visit. I found unit harvested and called for water. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Rockville, MD 20852

Roberto I.

Job Details: 08/24/2023

"CX complaint most of the led lights not working.Confirmed issue with the lights, found bad module in the Fc. Replaced parts using pre id, all the lights turned on and worked as designed. Cx didn't want the air filter. Collected $275.2"

We serviced a

AMANA RANGE

Model AGG222VDW6

Near Washington, DC 20010

Brian F.

Job Details: 08/24/2023

"When installing switch harness, found OL caused by cut in main harness right before it connects to spark harness. Ordering main harness.; ordrng 1 W10914404 (main harness)"

We serviced a

KITCHENAID COOKTOP

Model KOCE500ESS22

Near Myrtle Beach, SC

Paul F.

Job Details: 08/24/2023

Found unit is in a unfinished home. Unit is a micro wall oven combo. The procelin holder that holds up the convection element has broken. NTO part.; ordrng 1 W10909479 (support)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Camp Hill, PA 17011

Cody H.

Job Details: 08/24/2023

"Was able to access unit and replace parts per previous visit. Tested unit. Unit now works as designed, no further work needed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Ocean City, MD 21842

Frederick R.

Job Details: 08/24/2023

CX complaint is tub not spinning. Inspected/tested and no codes. During tested I saw the washplate spinning freely but not spinning tub. Had to use penetrating fluid to pull washplate because it was stuck to splines. Found hub wore out and no teeth. Replaced hub. Also replaced splutch and belt because of screeching noise. Both repairs resolved both issues. Retested and WM is now working properly Ran clean cycle with distilled vinegar for CX because of using penetrating fluid. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Mechanicsville, MD 20659

Leon

Job Details: 08/24/2023

cx complaintwas IM didnt work confirmed issue seen that the bail arm was broken on the unit when i went to fix it the IM got stuck replaced IM then tested the new IM and everything worked as it should

We serviced a

WHIRLPOOL FREEZER

Model Wrf767sdhz01

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/24/2023

Installed new evap motor all check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Chambersburg, PA 17202

Drew B.

Job Details: 08/24/2023

dropped off loggers in rc and fc section return date 7 days from now..; schdld next appmnt for 9/1 FRI !

We serviced a

MAYTAG WASHER

Model Mvwx655dw1

Near Millsboro, DE 19966

Frederick R.

Job Details: 08/24/2023

CX complaint is WM not completing cycles. Inspected/tested and Pulled F8E5 code. Found hot and cold water lines reversed in back of unit which match error code. Ran test cycle after correcting issue andthe unit is now working properly. Collected $120 cash for SC. Collected $120 cash for SC;

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS4

Near Washington, DC 20007

Sherwood

Job Details: 08/24/2023

cx complaint light is out in rc. arrived and confirmed light is out only 1 light in rc but should be two lights. gave cx quote for two lights and they will call back if they wish to proceed with repair. i collected both payments on this ticket

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Little River, SC 29566

Jason T.

Job Details: 08/24/2023

"Cx complaint, SD error during a cycle, found pressure switch hose full of soap residue causing the issue. Installed hose from van stock, ran factory diagnostics test # 12 to verify all unit functions...working as designed. Advised cx too much soap per load, advised to use less soap, also use 1 gallon of vinegar with the clean cycle to remove the soap residue, cx agreed.; ordrng 1 W11456953 (HOSE), used 1 W11456953 (HOSE) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Severna Park, MD 21146

Dustin F.

Job Details: 08/24/2023

"replaced all parts ordered, calibrated and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Chesapeake, VA 23322

Austin D.

Job Details: 08/24/2023

"checked the unit and found that the low side was a little low. hovering at -1 on the low side. checked for any leaks throughout the SS. found none. it seems that when i charged it last time once it equalized overtime it was a little low on charge. added r134a to get the pressure to hold at 5 on the low side. checked all thermistors, fans, etc. did find product on top of the diffuser. i removed it and showed cx so he is aware of diffuser location. unit is good to go. temps upon leaving are 1 in freezer and 41 in the fridge."

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