We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Washington, DC 20002
Samuel R.
Job Details: 08/24/2023
cx complaint unit wont lock when trying use unit.inspected unit and found strike to be broken.replaced strike and tested unit now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 08/24/2023
"cx complaint of unit not coming on,checked unit to find it not turning on ,checked power at juntion box to find 120 there ,checked at board ,board recving 120 bordering both board as showing no responise out of either; ordrng 1 W11028325 (Housing Assembly, User Interface) and 1 W11227807 (cntrl-elec)"
We serviced a
KITCHENAID FREEZER
Model KBFS20EVMS11
Near Washington, DC 20009
Sherwood
Job Details: 08/24/2023
cx complaint IM keeps making ice. arrived and found shutoff arm was not connected right so IM was not getting signal to stop making ice. reinstalled the shutt arm and now itll stay up when bin is full stopping the IM from making ice. advised cx to monitor. repair complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Virginia Beach, VA 23453
Zachery R.
Job Details: 08/24/2023
"cx complaint unit not dispensing ice, checked unit, come to find defective auger shaft not allowing yoke to stay seated. used nut to secure yoke until return visit. return tech get my nut and use it for future repairs. ordering auger motor, divider, and yoke to complete repair.; ordrng 1 WPW10309864 (divider) and 1 w11671282 (auger)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Manassas, VA 20111
Demonte S.
Job Details: 08/24/2023
Inspected the unit. Found that the cx is saying that the Dishwasher Door is falling down once it is opened. Checked the Door Hinges to the unit. Found that the right Door Hinge has snapped the spring off. Installed new Door Hinges. Tested the unit. Door is stay up when opened. No leaks. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near Wilmington, DE 19808
Taylor F.
Job Details: 08/24/2023
"Cx complaint is door falling off. Tested inspected and verifed complaint. Found the top hinge had pulled out of the door causing screw holes to be defective. Unit will need a door to be repaired, door is NLA. Unit is non repairable. Cx paid 120.00 SC by CC. Job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Reston, VA 20194
Simon
Job Details: 08/24/2023
CX complaints refrigrator not cooling .Inspected unit found a bad compressor humming sound no volatge 0.00. even replace the start device has the some noise need seal system tech ordered compressor kit and couplers.SZ.; ordrng 1 W11574734 (compressor and kit) and 1 W11504431 (lokring coupler) and 1 W11504415 (lokring coupler) and 1 W11506621 (lokiring coupler) and 1 W11506635 (access valve coupler)
We serviced a
WHIRLPOOL WASHER
Model MVWX500XW0
Near Carlisle, PA 17015
Andrew S.
Job Details: 08/24/2023
"Cx complaint is that the unit is not spinning out the clothing. Upon arrival I found that the unit has na F2E1, F7E1 and F7E7. I then attempted to run the manual spin and found that the capactior has failed. I quoted the cx for the cost of the repair. Cx paid in full. I was able to set the return visit for Monday 8/28 AM Preference.; ordrng 1 W10804664 (Capacitor)"
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Wilmington, DE 19807
Taylor F.
Job Details: 08/24/2023
Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the tco to be defective. Replaced tco and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW0
Near Washington, DC 20002
Samuel R.
Job Details: 08/24/2023
cx complaint unit barely brings water in.inspected unit and found cold water valve to hardly let any water in.replace inlet valve and tested unit.now working properly
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Nokesville, VA 20181
Daniel J.
Job Details: 08/24/2023
reinstalled door confirmed fully seated and latched on both sides no damage to door or property
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 08/24/2023
cx complaint is the unit not making ice. when i arrived ice bin was empty. unit is set to recomended temps. prob shows 1 degree in FC. IM was turned on and full of ice. pressed test button but it did not work. turned off and on and tried again. still no movment from IM. replaced IM with preIDed part and tested. new IM worked properly and filled. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT711SMFZ02
Near Sterling, VA 20165
Christian C.
Job Details: 08/24/2023
Installed left and right shelf tracks. Tested shelf no issues. Unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Chester, VA 23836
Chris B.
Job Details: 08/24/2023
seated wire on door switch unit now turns on; saved tckt
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS20
Near Lothian, MD 20711
Shane B.
Job Details: 08/24/2023
"cx complaint is the unit not running, telling cx to close the door when its already closed and unit not heating properly. cx said items arent as hot as he thinks they should be sometimes. door issue has happened 12 times since unit was new. checked for codes and found no error codes saved. ran microwave several times. unit worked every time. door does not look damaged or warpped. i called techline. they gave me info for testing the heating. unit heated 70degee water to 108 after runnng for 1min, in spec. advised replacing door switches and harness beings hinges are good. marking interlocks for use on return. ordering main harness.; ordrng 1 W11659368 (main harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Sterling, VA 20165
Christian C.
Job Details: 08/24/2023
"Cx complaint food freezes in RC section. Inspected unit found diffuser does not close. Tested temps in FC section reading 3F and RC section reading 40F. Cx has temps Ordering diffuser, thermistor, control, and display.; ordrng 1 W11645127 (diffuser) and 1 WPW10384183 (thermistor) and 1 W11196400 (control) and 1 W11518204 (display)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Jefferson, MD 21755
Ricky E.
Job Details: 08/24/2023
customer stated that the unit as making a noise in the ff section. verified issue and fnd a faulty damper assy... need parts..; ordrng 1 W11236851 (diffuser)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Crofton, MD 21114
Israel R.
Job Details: 08/24/2023
"Got to the unit and the part ordered was the wrong part. Called office and they had one. I went to pick it up and tested. Installed silicone around the door as well. Unit is back to normal operation.; ordrng 1 W10861499 (gasket-dor) and 1 WP482338 (adhesive), used 1 WP482338 (ADHESIVE IR VS) from stock, pckd up 1 W10861499 (gasket-dor)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Herndon, VA 20171
Richard B.
Job Details: 08/24/2023
"CX complant, Washer fills on its own and drains on its own. Insopected unit and found unit needs inlet valve assembly . Saftey line still down , Tried calling several times. Dosent ring. Advised CX i would report it to saftey and advise them if they covered parts and labor. CX dosent want to pay at this time, Need to report findings to saftey , Valves from huse shut off currently to save CX water , RB; ordrng 1 w11127357 (inlet valve 219.45)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 08/24/2023
"7-1, 7-5, 7-7, 0-2, unit storing multiple errors. for tachometer, basket not disengaging and unable to reach target speeds. ordering gearcase, motor, actuator, capacitor, drive pulley, belt and wire harness.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 W10913953 (actuator) and 1 W11283592 (motor-drve) and 1 W11569161 (harness, lower)"
We serviced a
KITCHENAID OVEN
Model KODE500EWH20
Near Bethesda, MD 20814
Roberto I.
Job Details: 08/24/2023
"Replaced part, but the lowwr oven door trips again on it. The thim is pushed up by the warmer drawer installed under the oven. I was unable to shim the oven, since seems like is sinking inside the cabinet. Called cx and lef a message, explaining that this is an installation issue and must to be corrected in order to avoid the trim to break again."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Silver Spring, MD 20901
Justin S.
Job Details: 08/24/2023
CX cpomplaint freezer gasket falling off. Replaced gasket and leak cabibnet leaks with flashlight inside of unit. non leaks werte found and RC cobinet is sealed good..
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Shenandoah, VA 22849
Danny R.
Job Details: 08/24/2023
ran diag it didnt fill or run will need water vavle and icmaker; ordrng 1 W11485529 (icmaker) and 1 W11255718 (water vavle) and 1 W10706850 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model M1TXEGMYW01
Near Washington, DC 20010
Brian F.
Job Details: 08/24/2023
"Cx states unit not making ice, inspected, found ice bin empty, ice in mold. Tested IM is getting 120VAC, jumped T and H, IM did not start harvest. Also found fridge door gasket cracking. Ordering ice maker and RC door gasket.; ordrng 1 4317943 (icemaker) and 1 2159061 (gasket,door ff (wht))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Haymarket, VA 20169
Daniel J.
Job Details: 08/24/2023
"at times unit stops draining water still inside tub tested found 120 vac going into drain pump when on after allowing unit to drain a few times found water in tub 120 vac to pump but nolonger moving water sugguested drain pump replaced tested unit draining normaly paid in full by cc; ordrng 1 w10876537 (drain pump jd vs), used 1 W10876537 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlottesville, VA 22901
Eric F.
Job Details: 08/24/2023
"Confirmed cx complaint unit dripping after dispensing. Found dispenser line spraying into line housing in dispenser causing residual water to drip out after removing cup. Adjusted line, tested dispenser, water no longer dripping after removal of cup."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Bethesda, MD 20814
Roberto I.
Job Details: 08/24/2023
"CX complaint water leak from left side of the door.Ran the unit, found watr pessing the tub gaset on the top left corner and dripping on the floor. Replaced gasket using pre id part and ran a new cycle. Left the unit running for about 20 minites and it didn't leak."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Haymarket, VA 20169
Daniel J.
Job Details: 08/24/2023
unit not always starting cycles at times have to press the start button mutiple times to start and that doesnt always worked tested unit started stopped and started a few times at times almost like button is sticking wont click to start cycle when running unit spins and heats ordering start switch; ordrng 1 WPW10446920 (switch)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlottesville, VA 22901
Eric F.
Job Details: 08/24/2023
"Installed parts, tested unit, unit working as designed.; ordrng 1 661570V (belt EF VS), used 1 661570V (BELT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Gloucester, VA 23061
Lucas R.
Job Details: 08/24/2023
"replaced element, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Columbia, MD 21044
Robert L.
Job Details: 08/24/2023
"installed deli harness per previous, found existing drain pan had ice under it bowing it, steamed clear all cie and waterheated and reshaped drain, added permagum shim and border to left side forcing all water downhill to right where drain hole is, possible something in hole because no water in tubing behind unit , but water is draining now, cx to monitor, if returns would need 2-3 count to remove doors mullion supports and move evap to get straight shot down tube, refunded $84 for drain kit so only collected$26 for rest of labor cvisa cx paid in full"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Charlottesville, VA 22901
Eric F.
Job Details: 08/24/2023
"Confirmed cx complaint unit notmaking ice. Found E5 error code, ice maker mold thermistor failure. Quoted cx for new ice maker, cx going to reach out for parts and labor concession, paid 120 diagnostic.; ordrng 1 W11658802 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Urbanna, VA 23175
Lucas R.
Job Details: 08/24/2023
"flushed lines, replaced compressor, drier and pre cooler, pressurized 140 psi nitrogen, no visible leaks, vacuumed to -30'hg 20 min, charged, low pressure at -5'hg, frost forming, advised cx to monitor, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Leesburg, VA 20175
Christian C.
Job Details: 08/24/2023
"Installed tub, gearcase, clutch, slider, and basket. Tested unit no issues. Calbrated unit."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Stafford, VA 22556
Robert W.
Job Details: 08/24/2023
"CX Complaint is the unit is leaking water. Inspected unit and found signs of water has been leaking from gear case everything unit has corrotion. Unit will need gearcase, motor,actuator, clutch, belt, cap, hub; ordrng 1 W11454734 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W11395618 (Cap) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ09
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 08/24/2023
"cx complaint unit freezing food in rc intermittently, checked unit, temps are ideal atm, come to find damper staying open, replaced damper tested, ui not acting weird not allowing me into test mode, ui supplied with proper voltage, ordering ui to complete repair, advised cx they will be contacted for return visit.; ordrng 1 W11269232 (panel-ui)"
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZS1
Near Mineral, VA 23117
Thomas B.
Job Details: 08/24/2023
Removed and replaced the drain pump and the pan assy tested for proper use unit now functions Normally
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Stafford, VA 22554
Robert W.
Job Details: 08/24/2023
"CX Complaint is the unit is giving and error. Inspected unit and found F1E4 MW relay found once unit is plugged up unit kicks on, Found 4903 relay stuck open allowing unit to start up. Ordering Control and Interlock; ordrng 1 W11552021 (Control) and 1 W11182140 (Upper interlock) and 1 W11182141 (Lower interlock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mount Wolf, PA 17347
Justin L.
Job Details: 08/24/2023
As per previous tech was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Silver Spring, MD 20904
Justin S.
Job Details: 08/24/2023
"CX complaint was stops mid cycle and lid hinges falling apart. Upon arrival codes f0e5, f7e9,f0e4,f2e1,f5e2 were in the system. Noticed when turning tub by hand i coulkd hear a grinding noise indeciating stator and rotor are rubbing. When i looked under under found a lot of oil was slung around. Ordering Parts for repair. Gearcase, stator, and rotor. Lid, clutch and both hinges will be used on return visit.; ordrng 1 W11393685 (gear case) and 1 W11195971 (stator) and 1 W11260238 (rotor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fredericksburg, VA 22405
Robert W.
Job Details: 08/24/2023
CX complaint is the unit isnt filling well. Inspected unit and found the valave isnt filling.Ordering Valve; ordrng 1 W11038689 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Warrenton, VA 20187
Daniel J.
Job Details: 08/24/2023
dishwasher not cleaning dishes drains diverter motor moves than nothing from wash motor check voltage at control while in wash cycle good checked connection to wash motor good sugguest sump assy iformed customer with qoute customer paid service call fee by cc
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Herndon, VA 20171
Richard B.
Job Details: 08/24/2023
"CX complant. Dishwasher leaking occassionally. Inspected unit and found fill valve electric error and overflow switch. Ran a test wash after clearing codes and after machine cut off mid test error codes returned . Ordering control , fill valve and flow meter / Further work needed. RB; ordrng 1 W11434044 (valve) and 1 W11289893 (flow meter) and 1 W11410062 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlottesville, VA 22901
Eric F.
Job Details: 08/24/2023
"Installed sump, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 08/24/2023
"cx complaint unit leaking, checked unit, come to find defective gasket not sealing around top left of door, replaced gasket, tested, no signs of any leaks, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model KSSC42QMS02
Near Great Falls, VA 22066
Simon
Job Details: 08/24/2023
CX complaints refrigrator not cooling Inspected unit and that found evaporator frost good the last two line they dont get frost pattern ui beeps and coming on and off thermistor reads 8kohms need second tech CX paid for parts and service call .CX will pay for the labor in next visit; saved tckt
We serviced a
AMANA RANGE
Model agr6603sfb7
Near Newport News, VA 23602
Orbie
Job Details: 08/24/2023
cx complaint unit has blistering paint. checked unit verified complaint. ordering grates to complete repair *Send grates directly to CX* completing ticket out; ordrng 1 W10682667 (grate-kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Alexandria, VA 22311
Davonte
Job Details: 08/24/2023
cx complained unit had frost in fc side. confirmed cx complainty. fc side had normal frost. didnt feel any air coming through seal. used heated gun to have a better seal. still no air coming through. unit is working as should
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chambersburg, PA 17202
Drew B.
Job Details: 08/24/2023
"cx complaint that unit is not coolinf effiecnelty all the time they had another ocmpnay out and they came to a conclusion they just needed to fill more 134a in the unit they came out 2 times in 2 months when looking at psi reading then foudn they never replaced dryer or tap into it.. also suction tube exsessive ice buiild up back by compressor this will need a system diump and charge and replaced ss parts. for cooling issues. verified with MM to 3 count this repair and replace parts. collected 120 for service rest under 5 year coverage,; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 W11492867 (evap) and 1 sstch (ss tch) and 1 3coutn (3 coutn)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Stafford, VA 22554
Tanner B.
Job Details: 08/24/2023
"CX Concern the unit not drying, found loose connection on heater. reseated and tested unit . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23454
Carl A.
Job Details: 08/24/2023
"cx complaint of unit diplayiing the following error codes F9E2,F8E4,test ran unit ,work as it should but fill the unit is over filling the tube ordering parts needed for repairs; ordrng 1 W11535094 (Water Inlet) and 1 W11506011 (Control, Electronic) and 1 W11412291 (Drain Pump)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Ashland, VA 23005
Thomas B.
Job Details: 08/24/2023
Cx complaint unit is not working properly inspected unit found support clip is missing/damaged ordering new support clip; ordrng 1 W10909479 (support)
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Locust Grove, VA 22508
Tanner B.
Job Details: 08/24/2023
CX Concern the unit not starting.. found f4f4 and f3e6 .. found 120/120/240.. 120vac at control .. tested moisture sensor in diag by bridging the strips w/ finger and recieved beep from ui .. also tested door switch. door closed reading closed and door open reading open .. control clicks when starting and few seconds later clicks again.. unit needs new control; ordrng 1 W11537215 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Virginia Beach, VA 23454
Carl A.
Job Details: 08/24/2023
"cx complaint of unit making noise,checked unit to find noise coming from damper door ran test 3 to find that was the problem ordering parts needed for repairs; ordrng 1 WPW10479155 (control)"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Ashland, VA 23005
Thomas B.
Job Details: 08/24/2023
Cx complaint front left and front right burners not lightning properly checked orifices doesn't seem to be the issue is making up and they do light if blown on however will not light on their own the spark is present and is working properly however not lightning ordering burner heads and the orifice holders cx is on natural gas; ordrng 2 W11344539 (Burner head)s and 2 W11344746 (Burner head)s and 2 W11337062 (Orifice head)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVB01
Near Harrisburg, PA 17110
Cody H.
Job Details: 08/24/2023
CX complains unit is leaking from behind. CX states this has been happening for about a week. Removed rear panel and inspected unit and found unit drip pan to be full and over flowing. Found unit water filter housing to be leaking and causing drain pan to over fill causing leaking from behind unit. CX will need water filter head replaced for repair. Was able to shut off water supply to stop further leaking. Also removed excessive water from drip pan with shopvac. Was unable to schedule due to dist site being unavailable. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W10121138 (water filter housing)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Kensington, MD 20895
Roberto I.
Job Details: 08/24/2023
"CX complaint lights not working, freezer door hard to be opened, lef door makes a popping sound when opens.Confirmed few bad led modules. Defrosted freezer tracks and they worked ok. Found bad top hinge and extension on left door. Replaced all led modules per sp (S-code covers parts and labor). Ordering top hinge W11673500 and left extension WPW10121046.; ordrng 1 W11673500 (top hinge) and 1 WPW10121046 (left extension)"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE20IXSS6
Near Herndon, VA 20171
Richard B.
Job Details: 08/24/2023
"CX complant,, Dishwasher had smoke coming out of it. Inspected unit and found smokie smell from unit, Found harness , control and console had a thermal event. Leading to smoke from unit. SD pics. Called saftey . Unit is tiled in place,CX would be responsibal for removing tiles to remove unit, Saftey call automaticly hangs up. Glitch in system , Left quote for CX Will call saftey with findings when office shop jobs me. RB; ordrng 1 w10473198 (control 194.25) and 1 wpw10500181 (console 230.46) and 1 wpw10392483 (harness 170.20)"
We serviced a
MAYTAG MICROWAVE
Model UMV1170LB00
Near Chesapeake, VA 23322
Branden R.
Job Details: 08/24/2023
"cx complaint vent light sparked/ light bulb stuck and broken in the socket in warranty. . . . checked unit and found bad light on unit , found cx tryed to remove with power on and caused a spark . advised cx i will be ordering new light for repair to unit . called safety to doc; ordrng 1 8206232A (light)"
We serviced a
JENNAIR RANGE
Model JDRP536WP0
Near Fairfax, VA 22031
Jason A.
Job Details: 08/24/2023
CX complaint RANGE cooktop sparking. Replaced spark module & plugged unit in. Ignitors working as designed.> JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Windsor, PA 17366
Fred G.
Job Details: 08/24/2023
"i was able to access unit and replace the compressor and filter/dryer as per previous tech. pulled unit into a 30 in vacuum, it held for 30 mins. filled unit with 56g of R600A. unit began to cool. advised cx 24hrs for cooling, 48hrs for ice. unit now checks good.; ordrng 3 w11506635 (process stub (FG vS))s and 1 876765 (tubing kit (FG VS)), used 3 W11506635 (COUPLER), and 1 876765 (TUBE KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Alexandria, VA 22311
Lloyd B.
Job Details: 08/24/2023
Cx complained the unit would not stop filing. Inspected the unit and found the pressure hose was pinched between 2 panels. Free'd the hose but could not test because it is now in a shop but should be good money. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Franklin, VA 23851
Branden R.
Job Details: 08/24/2023
cx complaint doors not sealing - refrigerator - refrigerator door - left light switch popped out also checked unit and found gasket needing to be steamed out . steamed out gasket and found bad light switch on unit not allowing proper vac to light . tryed to replace switch on unit and wires are stuck inside cabinet on unit called techline to doc was advised wp will be reaching out to cx
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM00
Near York, PA 17406
Fred G.
Job Details: 08/24/2023
"cx complaint unit is not getting to temp. inspected unit and found unit was empty, no products inside. took air temp and found 0 degrees FC, 43 degrees RC. i found a full frost pattern in the FC. I found when looking at bottom of RC evap I did not see frost. i unplugged unit and plugged unit in with gauges and found 8 in vacuum and 125psi on high side. called TL ran test 4 and found gauges equalized to 26psi on both sides. 04= 0 in vaccum, 125psi high side. 05= 9 in vacuum low, 130psi high side. TL had me add 1oz of R134A. pressures were 2 in vacuum low, 150psi high after. TL thinks unit has a small leak somewhere. I did not find and dye with light. unit is unrepairable"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near White Post, VA 22663
Ezra M.
Job Details: 08/24/2023
"heater ordered, will need harness as well. ordering harness, will use heater on return; ordrng 1 W11546681 (evap harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Silver Spring, MD 20902
Roberto I.
Job Details: 08/24/2023
"Replaced parts, ran a calibration cycle and then a test cycle. The unit worked as designed"
We serviced a
KITCHENAID RANGE
Model kdrs467vss04
Near Falls Church, VA 22043
Jason A.
Job Details: 08/24/2023
CX complaint COOKTOP continues to spark after flame is lit. Cleaned electrodes. Check burner caps correct Found 2 wires short to ground.> JJ; ordrng 1 WPW10475147 (Spark module re-order) and 4 W10833887 (electrode CF CR RR LR 4 needed)s and 1 W10507834 (ignition harness) and 2 W10833887 (LR RR electrode)s and 1 W10854967 (CR electrode)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Hampton, VA 23666
Justin W.
Job Details: 08/24/2023
cx complaint unit not filling properly and lid chrome came off. checked unit to find error codes f0e3 f8e6. checked to find chrome came off ordering lid to complete repair. advised cx of proper use and care.; ordrng 1 W11404468 (lid)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS1
Near Gettysburg, PA 17325
Drew B.
Job Details: 08/24/2023
arrived foudn the issues wasnt not the lower door seal from the start and retuirning the door seal and refund parts shipping etc for cx found rubbing of the inner plastic pannel.. was able to adjust and now no noise and checks good.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Washington, DC 20015
Brian F.
Job Details: 08/24/2023
"Cx states not filling, fabric softener not dispensing. Entered diagnostic mode, found saved F8E1 long fill error. Entered manual test mode, hot valve and fabric softener valve activating, but no water coming out, found hot water supply was turned off. Turned on hot water and retested, valves now dispensing water. Tested with normal cycle, unit filled and started washing. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW1
Near Enola, PA 17025
Cody H.
Job Details: 08/24/2023
CX complains unit is making noise during draining. CX also complains unit is not drying dishes. Found unit drain pump is making chattering noise as well as heating element reads OL from control. Ordering heating element and thermostat for repair as well as return with drain pump. CX DECLINED EMAIL ON THIS VISIT DUE TO NOT KNOWING HUSBANDS EMAIL.; ordrng 1 W10518394 (heater) and 1 WP661566 (heater thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Wilmington, DE 19805
Taylor F.
Job Details: 08/24/2023
"Cx complaint is a small amount of condensation on the FC gasket. Found no air leaks on any of the doors, no gaps in liner. Found the cx does not use the AC and keeps the windows open during summer. This issue just started a few months ago when it started to get hot outside. Explained to the cx why this is happening. Unit is working as designed. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Biglerville, PA 17307
Bernard M.
Job Details: 08/24/2023
"Cx complaint unit makes noise while spinning. Ran test cycle and when unit was spinning it would make loud screeching noise. Inspected underneath and found belt dust inside the shield and markings on splutch and pulley on motor. Also found capacitor leaking grease. Replaced, motor, splutch and belt using pre-id parts and replaced capacitor, W11395618, using vanstock. Ran test cycle and unit completed test without any noises. Unit checks good; used 1 W11395618 (capacitor-BM-VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Berryville, VA 22611
Ezra M.
Job Details: 08/24/2023
"cust stated just bought home and was unaware unit was not in warranty. needs to discuss with husband before proceeding, but he is unavailable. they will call back after discussing diag fee."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Havre de Grace, MD 21078
Neil H.
Job Details: 08/24/2023
CX COMPLAINT THE ICE MAKER NOT PRODUCING ICE FOUND ICE MAKER LEAKING FROM THE BOTTOM REPLACED AND I/M TESTED GOOD.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Arlington, VA 22201
Lloyd B.
Job Details: 08/24/2023
"Cx complained of an error. Inspected the unit and found that the errors are F7E1 for motor failure and F9E1 for drain issue. The unit does not fill or wash, only tries to drain. Unit needs new sump.; schdld next appmnt for 8/30 WED !"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Gloucester, VA 23061
Lucas R.
Job Details: 08/24/2023
"cx complaint no operation, checked unit, doa 120 vac to control, leds flashing twice, 12.76 vdc to u.i, u.i not lighting up, components ohmed good, motor 9 ohms, drain pump 29 ohms, heater 13 ohms, u.i and u.i harness expart. informed cx to contact kitchenaid for part updates.; ordrng 1 W11622500 (console) and 1 W11690158 (harness u.i)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Baltimore, MD 21225
Emmanuel R.
Job Details: 08/24/2023
"Cs unit will stop washing intermittenly, couldnt confirm compaint but found error codes f7e4 motor module over voltage, f0e3 overload, f0e2 over suds, f5e1 lid latch fault stuck open, f2e1 UI stuck button. Diagnotics cycle completed good. Advised customer how to properly load and use the machine, also how much soap to us and what to do in a out of balance situation. Unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near York, PA 17406
Fred G.
Job Details: 08/24/2023
"F7E2, F5E1. i then ran a auto test and found unit filled with water then drained right away and displayed a f8e4. i replaced sump and motor and found unit now checks good."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Williamsburg, VA 23188
Orbie
Job Details: 08/24/2023
"cx complaint unit not working. checked unit found F0E7, F7E4, F0E5. went under unit to find slipped slider. replaced slider with PreID and tested. unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Virginia Beach, VA 23457
Zachery R.
Job Details: 08/24/2023
"cx complaint leds not illuminating, unit falls under service pointer stating to replace leds, replaced leds, collected $120 service fee. advised cx ticket open for 30 days."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near North Potomac, MD 20878
Ricardo S.
Job Details: 08/24/2023
"Cx complains that the unit not dispensing water, but make ice normally, inspected unit, filter and dual valve cks ok, the dispenser swirch bracket is bad and swithc wont make a good contact. i tried to fix the bracket and now the water dispenser works .. order part; ordrng 1 W11204892 (door-ice) and 1 W11087492 (switch)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Chevy Chase, MD 20815
Brian F.
Job Details: 08/24/2023
"Cx states unit giving off balance load errors. Entered diagnostic mode, found saved F2E1 (UI stuck button), and F0E7 (load detected during clean washer cycle), cleared errors. Found unit not level, leveled feet, ran calibration cycle, ran auto test cycle, ran manual high speed spin test. Instructed cx on how to load washer, recommended using deep fill setting for heavy/bulky loads. Unit is working properly."
We serviced a
KITCHENAID ICE MAKER
Model KUIC15NHZS0
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 08/24/2023
"CX complaint: makes 1 batch of ice, then stops making ice. Tested but failed to verify complaint. Upon testing i found water trickling in until i removed the filter. Then unit did not have any problem making second batch of ice. Condenser fan working properly. Only problem found is that unit would not go into diagnostic mode. I quoted CX price to replace control board W11034363 due to unit not going into diag. Saved quote. CX paid 120.00 for service by CC. CX did not approve repair at this time. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20720
Shawn D.
Job Details: 08/24/2023
"opened system and had little to no freon in the system and smells some. checked fridge evaporator i think i feel oil at the bottom. grabbed part from v/s and installed then replaced the compresor drier coupler vacumed system down and filled to recomended and started cooling replaced freezer led and all leds work. unit is good to go; ordrng 1 W11492867 (fridge evap SD V/S) and 1 W10913906 (coupler SD V/S), used 1 W11492867 (fridge evap SD V/S), and 1 W10913906 (COUPLER sd v/s) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Hagerstown, MD 21742
Ken M.
Job Details: 08/24/2023
"Gearcase, splutch, belt, and motor replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Bel Air, MD 21015
Neil H.
Job Details: 08/24/2023
REPLACED THE CRISPER AND FRONT CHECKED GOOD
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waynesboro, PA 17268
Drew B.
Job Details: 08/24/2023
cx complaint that unit is not cooling properly again . i arrived found partiallyu iced over evap. i thawed and checled al connections and now checked the control. and foudn open at the heating relay on the board replaced control and allow unit to cool effiecntly.
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Goldsboro, PA 17319
Andrew S.
Job Details: 08/24/2023
Cx complaint is that the unit is not starting cycles. The lid locks and unlocks several times and it doesn'tove past sensing. Upon arrival I found that the unit is unplugged for several days. I plugged it in and started a quick wash cycle and found that the unit started the cycle without any issues. I entered diag and found that the unit has an F5E2 and an F7E7. I cleared the codes and ran the diag test. Unit was able to complete the test. I then started a drain and spin cycle and the unit again started the cytcle without any issues. Unit is functionign as itnended. Job complete
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Millville, DE 19967
Frederick R.
Job Details: 08/24/2023
CX complaint is oven doesnt go pst 250deg. Inspected/tested. Found control set to celcius. Preheated oven to 350 and 375 but both time unit would stop 10 deg before set temp. Tried calibrating oven and did not change things. Control replaced on last visit. Ordering temp sensor. site down cannot chack availability at this time; ordrng 1 W10833885 (sensor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Biglerville, PA 17307
Bernard M.
Job Details: 08/24/2023
"Cx complaint the unit doesn't complete cycles. Entered diag and found no error codes. Ran test cycle and found when unit fills with cold water it has slow flow. Unit dioes complete the rest of test cycle. Ordering inlet valve and found in stock. Set return for 8/28, office will contact cx with time frame.; ordrng 1 W11210459 (inlet valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 08/24/2023
"contatcted wpl techline, deamed unrepairable.. found no freon in unit, -10vac/ 90psi and equalized to 5psi/5psi in 30 secs.. no visible uv dye on exposed tubing .. Job complete"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB05
Near Leonardtown, MD 20650
Leon
Job Details: 08/24/2023
replaced front left ignitor. tested unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Gloucester, VA 23061
Lucas R.
Job Details: 08/24/2023
"replaced hose and basket, leveled, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Hagerstown, MD 21740
Ken M.
Job Details: 08/24/2023
"Customer complaint is that the unit is not cooling properly. The air tower in the freezer broke apart during breakdown to get to the evaporator. Found once the tower was out of the way that one of the ground wire connectors was in the way of the fan blade, preventing it from turning. Wire moved out of the way and the fan turned on. Ice build up cleared from the air ducts. Unit needs a new air tower.; ordrng 1 W11126274 (air-tower)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23452
Carl A.
Job Details: 08/24/2023
"cx complaint of unit displaying the F8E1,checkedu nit to find the following error codes F0E3,F8E1,ran unit in test cycle to find that the water valves have an internal blockage that has cause the low flow of water replaced water vavles tested and calibrated unit works as deisgned"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Harrisburg, PA 17109
Cody H.
Job Details: 08/24/2023
CX complains unit is making noise and not sealing correctly. Found unit bottom hinge is warped causing door to not sit and seal correctly and will need replaced along with plastic bushing. Ordering parts for use on return.; ordrng 1 WP2254473 (bottom RC hinge) and 3 WP489467 (plastic washer)s
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Shermans Dale, PA 17090
Cody H.
Job Details: 08/24/2023
"CX complains unit will not spin. Found unit unplugged on arrival. Ran unit through diagnostic test. Found unit to not drain causing unit to not spin. While inspecting harness during manual drain found that moving the harness caused unit to start and stop draining. When returning to the top of unit found shorting of the wires in the harness cause control to shut off. Unit will need control and harness for repair. Contacted office and spoke to HM due to being a contract, who said parts were within allotted amount. Was able to install control and harness from pre i.d parts. Retested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS00
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 08/24/2023
Replaced control as per previous diagnosis. Tested unit and it is now working properly. CX paid 110.00 on CC. Job is complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Gettysburg, PA 17325
Bernard M.
Job Details: 08/24/2023
"Cx complaint the right RC door doesn't seal. Inspected and found the gasket to be torn and no longer seal to mullion. This creates condensation. Replaced gasket using pre-id parts, applied heat to remove wrinkles and creases. The gasket seals all the way around the door. Unit checks good"