Service History 270 - VIA Appliance

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Woodbine, Maryland 21797

Brian R.

Job Details: 08/24/2023

cx complaint is unit does not run right and flashes a F8E4 code and beeps. found codes F8E4. cleared code found float pan had water in it. cleaned and dryed and tested unit. ran auto test and saw slight drip at water valve. tightened fitting and no drip unit now checks. job complete.

We serviced a

JENN-AIR OVEN

Model JJW3830IM01

Near Broadway, Virginia 22815

Danny R.

Job Details: 08/24/2023

unit wil need ui; ordrng 1 W11451452 (ui control touch pad)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Charles Town, West Virginia 25414

Ezra M.

Job Details: 08/24/2023

replaced damaged console

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mechanicsburg, Pennsylvania 17055

Andrew S.

Job Details: 08/24/2023

Cx complaint is that the FC door is hard to open and close. upon arrival I found that the track and the inside of the door on the LH side has ice/frost on it. I inspected the door and found that the bottom of the door is wavy and is not sealing against the cabinet. I quoted the cx for the cost of the repair. Cx paid the service call and will decide on the repair at a later time.

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Dillsburg, Pennsylvania 17019

Bernard M.

Job Details: 08/24/2023

"Replaced switch, ran test cycle and unit drained all water and completed cycle without further issues. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Woodbine, Maryland 21797

Brian R.

Job Details: 08/24/2023

cx complaint is the strike on lid broke some how. checked unit and replaced strike and now unit checks.job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS01

Near Annapolis, Maryland 21409

Israel R.

Job Details: 08/24/2023

Customer complaint unit is not cooling correctly. One day is good and another is thawing everything. Few times a week. Found the unit cooling ice bin is full and reading close to 0. Called techline and the said to replce the UI. Left quote owes 219.26 for UI.; ordrng 1 W10822646 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Eldersburg, Maryland 21784

Brian R.

Job Details: 08/24/2023

came out and rebuilt lower half. then ran dlms cycle and auto test as well a let a normal cycle go for a bit and unit checks. no codes in unit. unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Waldorf, Maryland 20602

Leon

Job Details: 08/24/2023

replaced the parts then tested unit and we didnt hear the issue

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Brandywine, Maryland 20613

Shane B.

Job Details: 08/24/2023

installed both ordered parts and restored power. started a bake cycle in the upper oven. upper oven heated to the correct temp. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ

Near Centreville, Virginia 20120

Daniel J.

Job Details: 08/24/2023

dishwasher not water entering the tub also mounting concerns checked valve to home and connections to inlet valve on dishwasher tested water now entering tub addressed the mounting with customer mounted to sides of cabinet with granite coutner tops informed customer with the gap between dishwasher and cabinets and being mounted to sides with higher counters it allows for movement legs all the way up and gap on sides and top mr will contact builder

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Alexandria, Virginia 22301

Davonte

Job Details: 08/24/2023

"cx complained unit would stop mid cycle. after running diag got erroe code f8e1. after inspecting unit confirmed cx complaint. checked water valves and noticed that one of the connections wasnt all the way plugged in. reseated connectiin, unit now working as should."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Clinton, Maryland 20735

Shane B.

Job Details: 08/24/2023

"cx complaint is the unit freezing food in the RC section. when i arrived unit was set to recomended temps. RC section had frozen bottle of water in it on multiple shelves. nothing is blocking air vents. prob shows 18 in RC, -5 in FC. i found in diagnostics the damper is stuck open. when running test to close the damper it makes a grinding noise and door does not move. unit will need a new damper. quoted cx for repair and she paid for all but labor. will owe 110 on return. schedule when part is available.; ordrng 1 W11645127 (damper)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Glen Burnie, Maryland 21061

Emmanuel R.

Job Details: 08/24/2023

replaced roller wheels and manifold. unit is now working as deisgned

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Scottsville, Virginia 24590

Eric F.

Job Details: 08/24/2023

"Installed timer, tested unit, found knob non functional, split in knob shaft causing knob to expand and lose grip on timer shaft which in turn is causing it to round off and become non functional. Ordering timer. Part can be installed by customer, please ship directly to CX.; ordrng 1 W11675852 (knob)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Shenandoah Junction, West Virginia 25442

Ken M.

Job Details: 08/24/2023

"Customer complaint is that the unit is not working properly, thinks that the lid is open. Checked for stored error codes and found none. Ran test cycle and the unit refused to run diagnostics, kicked back out. Cycled power to the unit and retried. Issue remained. Control replaced and unit retested. Unit still thinks that the lid is open. Latch replaced and unit retested. Unit is working properly. Old latch left with customer."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hampton, Virginia 23669

Justin W.

Job Details: 08/24/2023

cx complaint unit leaking. checked unit to find no error codes. filled tub up and drained unit to find unit leaking from standpipe. unit working as designed

We serviced a

WHIRLPOOL HOOD

Model UXT4236ADS2

Near Odenton, Maryland 21113

Dustin F.

Job Details: 08/24/2023

"replaced switch per previous tech and tested unit, unit now working as intended."

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EFP02

Near South Riding, Virginia 20152

Daniel J.

Job Details: 08/24/2023

per notes installed all three new controls

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Bowie, Maryland 20715

Dustin F.

Job Details: 08/24/2023

"cx complaint: unit not cooling and keeps saying door adjar even when all doors and switches are engaged. inspected unit, confirmed CX complaint. found faulty control and compressor locked up. cx doesnt want to repair and asked us to just charge svc fee.;"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Reston, Virginia 20194

Simon

Job Details: 08/24/2023

"CX complaints refrigrator both section not cooling Inspected unit found defrost heater not working OL..steamed ice built in evaporator and around fan.ordered defrost heater and evaporator motor ,harness and defrost thermistor.SZ; ordrng 1 W11553968 (defrost heater) and 1 W11402610 (evaporator motor harness and thermistor)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near Hampton, Virginia 23669

Justin W.

Job Details: 08/24/2023

cx complaint oven not heating. checked unit to find broil ohmed at 21 ohms bake ohmed at 24 ohms control sending 240 to both elements heated unit to 350 unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Berwyn Heights, Maryland 20740

Justin S.

Job Details: 08/24/2023

CX complaint callback still not cooling - both sections - side by side refrigerator - internal lights - on. Replaced compressor and filled unit system with 2.4oz of r600a. Ijnstalled a UV dye filter. Unit is cooling good now; ordrng 1 WPW10143759 (dryer)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Laurel, Maryland 20707

Justin S.

Job Details: 08/24/2023

"CX complaint unit is leaking. Ran diagnosis cycle and unit ran fine filled, drained, and sprayed. After cycle was complete no codes appeard. Open unit and a large amount of suds was at bottom after draining. CX was advisied to clean dishwasher. Water suds was wicking up to installion and dripping back down."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 08/24/2023

part that was ordered is not the ice maker for this unit. its an instilation kit for a top mount fridge and comes with a bin and water valve. i could not plug this IM into the unit with any of the wiring harnesses that came with the kit. ordering correct IM. schedule when part is available.; ordrng 1 WPW10300022 (icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Ashburn, Virginia 20148

Richard B.

Job Details: 08/24/2023

"CX complant, Dishwasher not drying, Inspected unit and found no error codes in diagnostics, Ran a test wash and unit has great wash pressure as well as good drain. Found no rinse aid in dispenser , Advised CX needs to use rinse aid also . In test wash the unit heated indicating a faulty triac on control , Will need control and possibal heater element. RB; ordrng 1 w11305308 (control board) and 1 W10518394 (heater)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Shenandoah Junction, West Virginia 25442

Ken M.

Job Details: 08/24/2023

"Customer complaint is that the microwave squeaks when in use. Unit tested and during a 4 minute cycle reheating a bag of veggies, the unit squeaked only once. Found two of the 3 ring wheels do not spin freely and the hub does not sit flush on the motor. Ordering ring, hub, and motor.; ordrng 1 W11110134 (ring-turn) and 1 W11179756 (shaft-turn)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near Manassas, Virginia 20110

Demonte S.

Job Details: 08/24/2023

Inspected the unit. Found that the cx is saying that the User Interface bottom cover fell off. Control Board and wires are exposed. Fixed the User Interface Cover. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Manassas, Virginia 20112

Demonte S.

Job Details: 08/24/2023

Installed the Drum to the Dryer. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Annandale, Virginia 22003

Jason A.

Job Details: 08/24/2023

CX complaint WASHER still noisey after last service. Found agitator bolt loose & dogs are chewed up. Center hub completely worn. Part in stock. Called office to schedule for Sunday LB > JJ .; ordrng 1 WP3951744 (agitator assym complete)

We serviced a

KITCHENAID REFRIGERATOR

Model KSBS25INBL01

Near Pylesville, Maryland 21132

Sal R.

Job Details: 08/24/2023

"Per the previouse tech,I was able to access and replace the icemaker . IUnit test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Ashburn, Virginia 20148

Richard B.

Job Details: 08/24/2023

CX complant. Noise from fridge. Inspected unit and found Freezer door must have been left open . Ice is hitting fan blade causing a lo cool situation. ordering fan blade and man motor. advised to put towels down to catch stary water. Further work needed. RB; ordrng 1 WP67006337 (fan blade) and 1 w11578030 (fan motor with harness. n)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near East York, Pennsylvania 17402

Fred G.

Job Details: 08/24/2023

cx complaint unit does not stay running. inspected unit and found when starting unit it stated please closed door. I found interlock switches were faulty. replaced both upper and lower and found now unit just stops a charms when starting unit. unit needs updated interlock kit to correct issue. scheduled cx for 8/29/23; ordrng 1 W11244494 (interlock switches)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near York, Pennsylvania 17406

Fred G.

Job Details: 08/24/2023

cx complaint unit is leaving clothes clothes wet at end of cycle. inspected unit and entered daig and found 0 saved error codes. i ran a auto test and found unit finished with out issue. i then ran a quick wash and found unit was not spinning. I found capacitor was faulty. replaced capacitor and found unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Chantilly, Virginia 20152

Daniel J.

Job Details: 08/24/2023

dishwasher leaking during cycle soap water residue on right side slight build up left side flooring also ran diag cycle water building on tub seal and outter inner door replaced gasket and ran diag no water on inner door sides found ui failing bubbling up allowing moisture inside of ui ordering new ui and seal; ordrng 1 W11660284 (console ui) and 1 W11412696 (seal)

We serviced a

WHIRLPOOL WASHER

Model WFW8300SW05

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 08/24/2023

Cx complaint unit leaking. Was able to access unit and found sock stuck in tub causing water to back flow and leak out dispenser. Cleared and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Lewisberry, Pennsylvania 17339

Andrew S.

Job Details: 08/24/2023

Per previous tech I was able to access and repalce the evap fan. I also found that the cx had the unit defrosted and with no ice under it the drip pan was straight and did not need replaced. I then tested the unit and found that it is now functioning as intended. Job complete. I collected the labor charge.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Hampton, Virginia 23663

Justin W.

Job Details: 08/24/2023

cx complaint unit leaking. checked unit to find leak coming from valve as a slow drip. ordering valve to complete repair. scheduled for 9/1/23.; ordrng 1 W11546685 (valve)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Hampton, Virginia 23669

Justin W.

Job Details: 08/24/2023

"cx complaint f1e1. checked unit to find error codes f1e1, f6e4, f2e1. found issue with control. replaced control and tested. unit heated to 350. advised cx to monitor unit for further issues and call back if issue persists. cx agreed.called techline spoke to Derek unit working as designed"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Gambrills, Maryland 21054

Dustin F.

Job Details: 08/24/2023

"replaced control, tested unit. unit now working as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 08/24/2023

"Compressor damaged for the second time , reordering compressor .. need to check part before sent to tech for repair , see sd pics . 3ct ss tech; ordrng 1 W11592010 (compressor kit)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Spotsylvania Courthouse, Virginia 22553

Robert W.

Job Details: 08/24/2023

"CX Complaint is the console not responding, Inspected unit and found the knob not regeristing cycle console powers up but cant select cycle. Ordering UI; ordrng 1 W11478526 (UI)"

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHV01

Near Fredericksburg, Virginia 22408

Robert W.

Job Details: 08/24/2023

Cx Complaint is the unit isnt cooling in RC. Inspected unit and found the RC not cooling and FC cooling properly fans are working properly damper isnt opening. Unit will need damper; ordrng 1 WPW10196393 (Damper)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Sterling, Virginia 20164

Christian C.

Job Details: 08/24/2023

Installed sump assembly. Tested unit no errors. No leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near White Hall, Maryland 21161

Sal R.

Job Details: 08/24/2023

CX comolai t is that the unitn is inconsistanit with temps. CX is using thermomator and logging temps. I was able to take a temp reading in the R of 30 degrees when set to 37 with thermacoupling in a bottle of water. I also took temp readings in the fc and fou temps at -2 when set to 0 degrees. Evapo has a good frost pattern and unit is making good ice. I spoke to AN in wearhouse. i am ordering 2 data loggers 1 for RC & 1 for FC. Return date is set for 8/30.; ordrng 2 DataLogger (Data Logger RC/FC)s

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LM02

Near Potomac, Maryland 20854

Ricardo S.

Job Details: 08/24/2023

"Cx complains that the element on microwave section falls down,, inspected unit and the support and does not hold the element in place.. replaced support. unti cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ4

Near Harrisonburg, Virginia 22802

Danny R.

Job Details: 08/24/2023

unit isnt defrosting will need harness and control; ordrng 1 W11567493 (heater with harness) and 1 W11595219 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charles Town, West Virginia 25414

Ezra M.

Job Details: 08/24/2023

replaced valve and cycled ice maker.

We serviced a

MAYTAG DRYER

Model MEDC465HW

Near Fredericksburg, Virginia 22408

Robert W.

Job Details: 08/24/2023

"CX Complaint is the timer failed. Inspected unit and found the timer has failed and wont rotate at all, Replaced timer and tested unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Broadlands, Virginia 20148

Richard B.

Job Details: 08/24/2023

"CX complant. Washer dosent work. Inspected unit , No error codes , Found start and run windings on motor good , Found unit needs capaicater In stock , Further work needed. RB; ordrng 1 W11395618 (capaciter)"

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Fredericksburg, Virginia 22401

Robert W.

Job Details: 08/24/2023

Arr at CX and opened new door box and CX seen dent in door and declined new FC door due to damage. Ordering FC door.; ordrng 1 W11561286 (FC door)

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLE01

Near Baltimore, Maryland 21216

Shane M.

Job Details: 08/24/2023

cx complaint the unit lights are out in fz and gasket is ripped. can confirmed both complaints. service pointer for LEDs. left all leds with cx. ordering fz door gasket.; ordrng 1 W10611109 (gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Ashburn, Virginia 20148

Richard B.

Job Details: 08/24/2023

"CX complant. Freezer not cold enough. Inspected unit nd found freezr running but not getting cold enough , Found no ice on evap , Temps in freezer were in the low to mid 30s. Ordering sealed system .ompressor covered until 09/27/23 per entitalments. If CX calls back , 550 labor . CX paying 120 service call only. RB; ordrng 1 W10276644 (compressor) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

MAYTAG WASHER

Model MHW7000XW2

Near Reston, Virginia 20194

Simon

Job Details: 08/24/2023

CX complaints washer not operating properly .inspected unit and replaced door lock unit door lock but wont ACU and UI not responding .CX will order a new washer.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ

Near Aldie, Virginia 20105

Daniel J.

Job Details: 08/24/2023

found evap froze over and steamed and removed went to qoute customer not loading prices and says all parts no longer avalable unit needs new door gaskets and motor evap for fridge section. unable to pull up prices; ordrng 2 W10873941 (gasket)s and 1 W10799016 (motor evap)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near New Oxford, Pennsylvania 17350

Bernard M.

Job Details: 08/24/2023

"Cx complaint unit doesn't cool. When arrived the unit was cooling as designed with food frozen. Found the unit in a defrost mode. Cx stated frost had been on evap cover but melted when unit wouldn't come back on. Attempted to enter service mode but found all leds off. The compressor was running. Ordering parts, once available contact cx to reschedule.; ordrng 1 W11442542 (control) and 1 W11676781 (inverter box)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602ESS01

Near Vienna, Virginia 22182

Simon

Job Details: 08/24/2023

CX complaints refrigrator not cooling both sections even after repair .Inspected unit found the freezer thermestat reads 7.61k ohms.ordered freezer and refrigartor thermistor.SZ; ordrng 1 WP2306010 (refrigrator thermistor) and 1 2188820 (freezer thermistor)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Annapolis, Maryland 21409

Israel R.

Job Details: 08/24/2023

Customer complaint unit is leakingfromt he vent. I found the unit is leaking letting water though the vent. I remobed the vent and found the gasket is bad. Now the unit is not leaking. AFter talking to the custoemr found that she is opening the door after is done and she does not use heat. WAter standing on the vent is coming out when the wax motor opens up the vent. Adviced the customer to leave the door crack and not wide open. She understads unit is back to normal operation.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near York, Pennsylvania 17408

Fred G.

Job Details: 08/24/2023

cx complaint unit didnt stop filling and made a lot of noise. inspected unit and entered diag and found f8e1. cleared code and ran auto test and found unit did finish with out issue. I ran both water valves manually and found both were dispensing as designed. cx did state when unit wouldnt stop filling he did turn water off to the whole house to stop it. i replaced control for a pressure related issue even know unit did not show it in diag. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Harrisonburg, Virginia 22801

Danny R.

Job Details: 08/24/2023

the cap isnt poiwering the motor makes hum but nothing is happeneing; ordrng 1 W11158830 (cap)

We serviced a

KITCHENAID COOKTOP

Model KGCC566RBL00

Near Aldie, Virginia 20105

Daniel J.

Job Details: 08/24/2023

cook top sparking under cook top when knobs are turned to start cooking right rear knob found thermal damage to wire harness sugguest new harness and screws moving freely by hand ordering addition screws; ordrng 1 4456901 (harness switch) and 10 3368921 (screw)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Dover, Pennsylvania 17315

Fred G.

Job Details: 08/24/2023

"cx complaint unit is still having intermitten power failures. inspected unit and removed kick panel and opened terminal block housing and found unit had a thermal event. I was able to repair wires and replace terminal block with van stock. unit now checks good.; ordrng 1 w11573809 (terminal block (FG VS)), used 1 W11573809 (TERM BLOCK) from stock"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Sterling, Virginia 20164

Christian C.

Job Details: 08/24/2023

Cx complaint unit is vibrating while in spin. Inpsecteced unit no errors. Unit is not level. Leveled unit. Calibrated unit. Ran through diag cycle no issues. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 08/24/2023

Was able to access unit and replace heater. Ran test and verified operation. Unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near ,

Ken M.

Job Details: 08/24/2023

Door and nameplate replaced. Heat applied to the gasket to close air gaps. Door is sealing properly. Old parts left with customer.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 08/24/2023

cx complaint in unit works great but beeps all the time or cuts off. found codes F2E1 shorted keypad F6E4 no code listed. tested and checked unit. heated to 375 and when done i read 445 and control said 406. will order parts needed. as sooon as parts are in office will schedule.; ordrng 1 W11620552 (Control White) and 1 WPW10181986 (Temperature Sensor)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Westminster, Maryland 21157

Brian R.

Job Details: 08/24/2023

came out and broke unit down and cleaned out. replaced element and tco kit and cleaned back of th unit. let unit run and heat awhile to burn off element. advised cx she wil smell something the first cycle with all the dust and hair cleaned up then she shouldnt smell anything. unit now checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW95HEXL2

Near Woodbridge, Virginia 22193

Demonte S.

Job Details: 08/24/2023

"Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. F6E1 = communication error between Ccu and mcu. Checked the Motor windings. I'm getting 4.3 K Ohms on two windings and 3.3 M Ohms. Ms2 is not reading and thing at all, Open Line.Unit will need the Motor = W10365754 , Ccu = WPW10442137 & Mcu = WPW10374126. Cx paid for the Service Call Only by Card. If the cx calls back don't go without parts."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW04

Near Needmore, Pennsylvania 17238

Drew B.

Job Details: 08/24/2023

found compressor was dead upoon arrival and tried inverter box no luck replaced drier and compressor pulled strong 39-30 in vac for 25 mins then filled to scale 50g r600.. unit started cooling no restrictions or leaks at evap being dead compressor. allow time to cool.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Frederick, Maryland 21703

Ricky E.

Job Details: 08/24/2023

"customer stated that the units ui wasnt working, and the unit may have givin a f3e1 error... verified issue and was unable to verifie error. will have the sensor and door latch just in case...; ordrng 1 w11500340 (ui assy) and 1 w11591754 (control) and 1 w11126174 (wash optic) and 1 w11091934 (latch)"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0AS1

Near Gainesville, Virginia 20155

Daniel J.

Job Details: 08/24/2023

oven nnot heating tested thermalcut off good broil good bake showing open removed pan thermal event on bake element tested broil heated up repalced bake element tested to 350 f temps reached preset customer paid in full by cc

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrf560sehz

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 08/24/2023

installed valve cx had on hand. tetsed IM. it is filling properly. unit working as desinged. cx paid 110 for labor.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Severna Park, Maryland 21146

Dustin F.

Job Details: 08/24/2023

"replaced all parts ordered, calibrated and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Chambersburg, Pennsylvania 17202

Drew B.

Job Details: 08/24/2023

dropped off loggers in rc and fc section return date 7 days from now..; schdld next appmnt for 9/1 FRI !

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Camp Hill, Pennsylvania 17011

Cody H.

Job Details: 08/24/2023

"Was able to access unit and replace parts per previous visit. Tested unit. Unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Dover, Pennsylvania 17315

Fred G.

Job Details: 08/24/2023

i was able to access unit and replace the Ice maker as per previous visit. I found unit harvested and called for water. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 08/24/2023

cx complaint unit is not closing properly and is not making ice.inspected unit and coudl confirm cx complaint.found freezer rails to bed bad.tested ice maker and motor would not move unit needs rails and ice maker cx pif W10886931 special order WP13055901 9 tribles; ordrng 1 W10886931 (ice maker) and 1 WP13055901 (rails)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Ellicott City, Maryland 21042

Justin S.

Job Details: 08/24/2023

CX complaint fridge is not working. no cool.. Rear of Freezer was full of ice and evap fan was NOT blowing and was getting 12 volts dc. Part is out of stock. ordering (W11369036); ordrng 1 W11369036 (motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Harrisonburg, Virginia 22801

Danny R.

Job Details: 08/24/2023

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Harrisonburg, Virginia 22801

Danny R.

Job Details: 08/24/2023

i found unit to have -20 on low side and 145 on high side i let the air out of unit and shot out oil on high side . had burnt smell uni has floating restrion on unit called tech line sr unit is restricted wp put up for replaced

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Martinsburg, West Virginia 25404

Ken M.

Job Details: 08/24/2023

"Customer complaint is that the bottom drawer is sagging. Inspection of the unit found that the frame of the unit was not level, right rear leg was resting on the power cord. Cord moved out of the way and frame leveled. Drawer is now closing properly and no longer sagging."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ2

Near Chambersburg, Pennsylvania 17201

Drew B.

Job Details: 08/24/2023

"cx complaint that unit is not going out on the light and they select off and the light remains on and when arrived they had bulb out bc it wont turn off.. will need new control for stuck relay,, they have service ocvered.. i called sfty steve prt needed prts auth for prts; ordrng 1 W11182110 (acu)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Beaverdam, Virginia 23015

Thomas B.

Job Details: 08/24/2023

Cx complaint vent error cx states she keeps cleaning vent filter after Each use inspected found vent to the outside is clogged recommended cx get a vent cleaning service to clean out vent showed cx a large clump I was able to remove from the rear of the home

We serviced a

KITCHENAID RANGE

Model KESS907XSP02

Near North Potomac, Maryland 20878

Ricardo S.

Job Details: 08/24/2023

"Replaced parts, reset power, unit tested and oven works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Fredericksburg, Virginia 22405

Robert W.

Job Details: 08/24/2023

"Cx Complaint is the unit lights not working. Inspected unit and found the RC harness light one light is out, Replaced harness and tested unit lights are now working."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Chantilly, Virginia 20151

Richard B.

Job Details: 08/24/2023

"CX complant.No ice comes out. Inspected unit and found coupler on ice bucket broken , Found plate on chute assembly mounting plate shattered , Ice door closes fully. Ordering chute assembly and ice bucket. In stock , Further work needed. RB; ordrng 1 W11347840 (ice bucket1) and 1 W11573761 (chute assembly mounting plate)"

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Woodbridge, Virginia 22191

Demonte S.

Job Details: 08/24/2023

Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error Codes are F8E1 = Long Fill. Ran Service Test on the unit. Cold water Valve is only Dispensing a little bit of water. Unit will need the Water Inlet Valve. ; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Adamstown, Maryland 21710

Ricardo S.

Job Details: 08/24/2023

"repalced sump pump asy, unit tested ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Gettysburg, Pennsylvania 17325

Drew B.

Job Details: 08/24/2023

"replaced parts and found the unit to have led in fc section otut too and also the gasket is ripping causing air gap.. ordering gakset and led for unit to complete repiar,; ordrng 1 W10917313 (gasket) and 1 W10695459 (fc led)"

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS00

Near East Petersburg, Pennsylvania 17520

Justin L.

Job Details: 08/24/2023

Cx complaint middle burner not operating properly. Was able to access unit and found burner head warped so not making good contact. Replaced and tested and found that between simmer and medium the valve wasnt operating properly cauisng flame to go out but still give gas. Replaced manifold and corrected the issue. Unit now operates as designed no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Akron, Pennsylvania 17501

Justin L.

Job Details: 08/24/2023

"Cx complaint unit stopped mid cycle. Was able to access unit and verified 120.8VAC incoming into unit. Found that you couldnt start a cycle, cancel a cycle or enter diag. Unit would randomly power on and off even though proper voltage. Ohmed out pump and had 19.6. Ohms. Ordering control, pump and harness and office will need to set return; ordrng 1 W11578563 (control) and 1 W11450610 (lower harness) and 1 W10775446 (drain pump)"

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS3

Near White Hall, Maryland 21161

Sal R.

Job Details: 08/24/2023

"Per the previouse tech, I was able to access and replace all parts. I tehn pre heated the unit to 400 per CX request. UNIt test good.;"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Harrisonburg, Virginia 22801

Danny R.

Job Details: 08/24/2023

installed parrs checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Williamsburg, Virginia 23188

Orbie

Job Details: 08/24/2023

cx complaint unit makes noise during operation and will stop when he touches it. checked unit found bent cabinet at rear near compressor. called techline spoke with Derek. advised unit unrepairable. advised cx to call whirlpool customer care phone number for next steps

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Hampton, Virginia 23669

Justin W.

Job Details: 08/24/2023

cx complaint water intermittently in tub. checked unit to find no error codes. found airflow good. unable to replicate issue ordering valve based on picture cx had of water accumulating in bottom of dryer while unit was off. valve may be getting stuck partially open.; ordrng 1 W11267102 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MBL2258XES3

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 08/24/2023

replaced ice maker and tested unit and working properly

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 08/24/2023

"Confirmed cx complaint unit not draining. Found connection at drain pump broken at harness, this time on the opposing spade as before. Connected spade and harness so cx can have a functional washer, re-ordering lower harness to replace damaged harness.; ordrng 1 W11614513 (lower harness)"

We serviced a

IKEA DISHWASHER

Model IUD9500WX3

Near Washington, District of Columbia 20015

Brian F.

Job Details: 08/24/2023

"Cx states unit won't start. When I arrived, unit was powered on, start button blinking ready to start cycle, pushed start button, unit started cycle immediately. Unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model WDF520PADM7

Near Mechanicsburg, Pennsylvania 17055

Cody H.

Job Details: 08/24/2023

"CX complains unit is making loud buzzing noise. CX is without warranty and has agreed to pay service fee. Found unit to be making noise from sump assembly. Unit will need sump assembly for repair. Quoted cx for repair to which they declined at this time. Advised cx the quote is only good for 30 days from service and after that they will owe for service fee again. CX paid for service fee only, cx owes nothing unless they call into office and agree to pay for sump replacement. CX email confirmed. cx paid with card. No further work needed at this time."

We serviced a

KITCHENAID OVEN

Model KEBS277SSS04

Near Bethesda, Maryland 20816

Roberto I.

Job Details: 08/24/2023

"CX complaint upper broil not working.Found signs thermal event on upper broil and also a broken metal connector on outer ring wire. The oven must to be pulled out on the return visit in order to replaced the connector. Left 2 spare connectors with the cx, in case a different tech goes back. Ordering broil element WP9760774. Collected $ $395.95, balance due $125. A 2nd tech is needed, since the oven is installed between the trefrigetatoe and a side wall.; ordrng 1 WP9760774 (broil element) and 1 2nd tech"

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