We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Baltimore, MD 21223
Emmanuel R.
Job Details:
11/27/2023
"Replaced console and tested unit, no more error codes unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Newark, DE 19713
Taylor F.
Job Details:
11/27/2023
Cx complaint is unit using only hot water when on tap cold. Found the cx recently had the water heater replaced and found it to be installed wrong causing the cold line to be hot and the hot line to be cold. Cx is going to contact a plumber to resolve issue.
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Towson, MD 21286
Shane M.
Job Details:
11/27/2023
"installed door, didnt fix the issue. contacted wpl, unit being exchange."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/27/2023
"cx complaint unit not starting, checked unit found open run cap, replaced cap, calibrated, tested, unit working as designed.; ordrng 1 W11395618 (capacitor LR VS), used 1 W11395618 (CAPACITOR LR VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Pikesville, MD 21208
Shane M.
Job Details:
11/27/2023
cx complaint the unit isnt ice. found a frozen over fill tube. cleared ice from tube. unit should be back to normal by tomorrow.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Wilmington, DE 19808
Taylor F.
Job Details:
11/27/2023
Cx complaint is FC door not closing properly. Found there to be ice in the bottom of the FC from a blocked drain tube. Cleared ice and drain tube and unit is now working as designed. Job is complete.
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Dundalk, MD 21222
Dustin F.
Job Details:
11/27/2023
"Replaced control and when i went to replace motor, found blower wheel ceased. need new blower wheel to replace motor. spoke with office. resecheduled for following friday.; ordrng 1 WP694089 (blower wheel)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Rohrersville, MD 21779
Ricky E.
Job Details:
11/27/2023
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN506EBS01
Near Falls Church, VA 22046
Christian C.
Job Details:
11/27/2023
Cx complaint unit hinges pop when opening either RC door. Inspected unit foud both RC doors make a sound when opening or closing them. Adjusted RC doors. No more noise.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Germantown, MD 20874
Julian H.
Job Details:
11/27/2023
CX complaint about oven not working getting an erro code F8E0 cooling fan too slow confirmed code on test mode confirmed 120vac from board & proper resistance p5-1 p6-3105oh issue with hall sensor that is built to fan p7-1 p7-7 getting 5vdc replaced fan asm with preid erase stored error & working properly
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Petersburg, VA 23803
John P.
Job Details:
11/27/2023
Installed icemaker tested working as designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Wilmington, DE 19805
Taylor F.
Job Details:
11/27/2023
Replaced control from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Chantilly, VA 20151
Richard B.
Job Details:
11/27/2023
"CX complant, No ice after reseting , Inspected unit and confermed issue. No cycling of ice maker after hitting test button. Ordering ice maker. Further work needed. RB; ordrng 1 WPW10300022 (ice maker)"
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Delaplane, VA 20144
Daniel J.
Job Details:
11/27/2023
range customer left front and left rear valve stem failed and center valve shaft starting to fail left manifold showing sp ordering left and center manifold; ordrng 1 W11381269 (left center manifold) and 1 W11381267 (left manifold)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gordonsville, VA 22942
Eric F.
Job Details:
11/27/2023
"Confirmed cx complaint unit inlet valve not actuating properly, unit not filling. Replaced valve with pre-id'd part, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near York Haven, PA 17370
Sal R.
Job Details:
11/27/2023
"Per the previouse tech, I was able tp access and replace all parts . I then recalibrated and ran a auto test. I found the unit tobe opperating as designed.;"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Damascus, MD 20872
Justin S.
Job Details:
11/27/2023
replaced the control and the thermistor and tested. the unit is now good
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LS00
Near Portsmouth, VA 23704
Carl A.
Job Details:
11/27/2023
ordering inter lock switch needed for repairs; ordrng 1 w11551558 (interlock switches)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bethesda, MD 20817
Brian F.
Job Details:
11/27/2023
"Installed new tub and basket, calibrated, ran auto test, completed with no errors. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/27/2023
"I was able to access unit and replace the compressor, condensor, filter/dryer, and RC evap as per previous visit. I was able to pull system into a 30in vacuum that held for 30 mins. i then charged system with 4.5oz of R134A. I found units new compressor sounded like it had a miss fire. compressor sounded bad. I called TL unit needs compressor, dryer, condensor, 3 call count to correct issue. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11592010 (compressor) and 1 W11109499 (filter/dryer) and 1 W11548259 (condensor)"
We serviced a
AMANA REFRIGERATOR
Model AFD2535DES
Near Bethesda, MD 20817
Brian F.
Job Details:
11/27/2023
"Installed mullion, cx says IM still leaking, inpsected, found ice in fill cup, cleared fill cup, reinstalled, jumped harvest, IM harvested and filled. Unit is now working properly."
We serviced a
JENN-AIR RANGE
Model JDRP436HM01
Near Harrisburg, PA 17110
Cody H.
Job Details:
11/27/2023
"CX complains unit flames are not correct height and color. CX is within manufacture warranty. Found unit simmer orfaces were not converted and some of the main burner orfaces were converted incorrectly. was able to replace all orfaces with correct sizes, tested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED."
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Bethesda, MD 20817
Brian F.
Job Details:
11/27/2023
"Cx states oven having intermittent heating issues. Found saved F3E1, spoke with Kirt at tech line, measured oven sensors and meat probes for resistance/continuity, tested good. Recommended hard-wiring oven sensors, ceramic wire nuts needed. Scheduled return for 12/5, returning tech needs ceramic wire nuts.;"
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near Camp Hill, PA 17011
Fred G.
Job Details:
11/27/2023
cx complaint left front flames are very high. Inspected unit and found all four burners needed the fames adjusted. i was able to do that. I then found after adjustment that L/F burner flame was still super high when set on high. almost 4 inch flame on back side with yellow tip. I found orifice was correct and tight. I moved burner head and cap from back left and found same results. unit needs gas valve to correct issue. once part is in please reach out to cx and set up a return visit.; ordrng 1 W11620515 (L/F gas valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Ashland, VA 23005
Thomas B.
Job Details:
11/27/2023
Removed and replaced the ice maker assy tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFI2089AEP
Near Silver Spring, MD 20905
Israel R.
Job Details:
11/27/2023
Customer complaint unit is not dispensing water or making ice. I found the unit is not making ice becasue is not filling with water. I found the filter is bad. AFter testing the ice maker i found the paddle is not working not water being dispensed. I tested paddle on diagnostics and the unit is working when i press the paddle. When I test for ice dispenser the ie door does not open. No voltage coming out of the UI. I can see the Main control is working on diagnostics but not on regular operations. THe unit could have a main board issue or a UI. The control is still made but the UI is not longr available. I told customer that we can start with the main bard but if that is fine then the unit is unrepairable . He said just put it back togeher ad he is going to use ice trays. collected 139.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near New Castle, DE 19720
Taylor F.
Job Details:
11/27/2023
"Cx complaint is unit not dispensing water. Found the cx got a new everydrop filter and unit still not letting water through. Ordering filter housing to correct issue, rescheudled for 12/1/23.; ordrng 1 W11162042 (housing)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Washington, DC 20003
Samuel R.
Job Details:
11/27/2023
cx complaint unit is not cooling.inspected unit could confirm cx complaint.inspected unit and found evap not frosting up past sound depaming pad.talk with SS tech on findings and advised compressor and evap.parts and labor CPE WPW10507886 W11459354; ordrng 1 WPW10507886 (compressor) and 1 W11459354 (evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Orange, VA 22960
Eric F.
Job Details:
11/27/2023
"Cx states that temperatures were eleveated in unit. Took unit temps, found freezer temps at 5 degrees and fridge at 38. Unit currently within proper temp range. Turned temperature setting down to next coolest setting, advised cx to call back if temps elevate further."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Stephens City, VA 22655
Danny R.
Job Details:
11/27/2023
i found harness coming off pressure tube hub/ port knocking back of washer reseated and tapped into placed now sees water level and not knocking the back wall unit checkok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Warrenton, VA 20187
Daniel J.
Job Details:
11/27/2023
fridge when doors are left open to clean at times light takes hours to come back on in fridge section freezer not effected left doors open till they timed out and pressed door switches released lighs back on test 16 checked switches not sticking or binding customer also stated when it happens unable to dispense water or ice tested everytime lights came back on spoke with tech line. milk was sticking out from shelf
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Fairfax, VA 22033
Jason A.
Job Details:
11/27/2023
CX complaint DRYER not heating. Replaced heater element and TCO kit. Test unit heats and cycles. Advised cx have vents cleaned > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Alexandria, VA 22310
Lloyd B.
Job Details:
11/27/2023
Cx complained of temp concerns. Inspected the unit and found a great full frost pattern and the damper opens and closes in step 3 of diagnostics. The unit was set to 38 in the rc and 0 in the fc and the temperature measured 1 and 38. There are no tears or gaps in the gasket and the fan runs. Unit is working as designed. Job complete
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/27/2023
Cx complaint of unit not heating properly. Did confirm and found unit has a open bake element. Cx to think over repair.; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Alexandria, VA 22310
Lloyd B.
Job Details:
11/27/2023
Cx complained of an error. Installed new control and heated to 350 degrees with no error. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Virginia Beach, VA 23453
Zachery R.
Job Details:
11/27/2023
"replaced parts, unit working intermittently, replaced top interlock, same results, ordering interlocks to complete repair.; ordrng 1 W11551761 (interlocks)"
We serviced a
WHIRLPOOL COOKTOP
Model CCE3401B
Near Alexandria, VA 22303
Christian C.
Job Details:
11/27/2023
Installed cooktop. Tested all burners heating up.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Falls Church, VA 22043
Leon
Job Details:
11/27/2023
Client's complaint was that door wasn't ceiling correctly confirmed the issue saying refrigerator door gasket falling off. Reinstall the gasket heated the gasket so it would have a better seal
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Boyce, VA 22620
Ezra M.
Job Details:
11/27/2023
"f9-e1 verified drain filter clear, removed drain pump, verified no blockage into, in, or out of pump. ran diag cycle, found drain pump intermittently hesitating when it's supposed to run, extending drain times. unit needs new drain pump.; ordrng 1 WPW10605427 (pump-water)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17109
Cody H.
Job Details:
11/27/2023
"CX complains unit is running off balance and unit is not agitating on rinse cycle of quick wash. Found unit leaned forward about 1'. was able to level unit and called office and spoke to who said unit has a spray rinse only does not have agitate rinse. Unit is working as designed, no further work needed. Techline phones down ontodays visit, could not call techline to document."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lewes, DE 19958
Michael E.
Job Details:
11/27/2023
"Replaced the RC door, nameplate and diffuser as per previous diagnosis. Tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near York, PA 17408
Sal R.
Job Details:
11/27/2023
I was able to access and replace the switch and LED. I tehn plugged unit back in and found that the light is no opperating. Unit test good.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ10
Near Woodbridge, VA 22192
Demonte S.
Job Details:
11/27/2023
"Inspected the unit. Found that the cx is saying that the Microwave is giving an error code. Tried to start a cycle on the microwave. Door keeps popping open. Then Control Board / User Interface will lock the User Interface Screen. Unit will need Control Board, User Interface & Door Interlock. ; ordrng 1 W11206891 (PANL-CNTRL) and 1 W11416376 (CNTRL-ELEC) and 1 W11493414 (INTERLOCK)"
We serviced a
WHIRLPOOL WINE CELLAR
Model WUW35X24DS02
Near Thurmont, MD 21788
Andrew S.
Job Details:
11/27/2023
Cx complaint is that the door is not staying closed when closed. Upon arrival I found the door closes properly and seals properly when closed slowly. When the door is shut rapidly it bounces and desn't always stay closed. I found that the unit is functioning and cannot be closed hard. Job complete
We serviced a
MAYTAG WASHER
Model MAH5500BWW
Near Millsboro, DE 19966
Michael E.
Job Details:
11/27/2023
Replaced door latch as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Bridgeville, DE 19933
Frederick R.
Job Details:
11/26/2023
CX complaint is bake tripping breaker. I thoro0ughly tested everything on this unit and found no faults with it that would cause the breaker to trip. The only times it does trip is in bake when both elements are activate and it is pulling alot of current. House is equipped with arc fault breakers. Went over service pointer with CX and gave him contact info for breaker manufactureer. Unit is\'tself is working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Berlin, MD 21811
Frederick R.
Job Details:
11/26/2023
CX complaint is unit gets hot and shuts off... Inspected and verified. Unit has a defective motor that is overheating and shuts down then when it cools back off it starts agin. Meanwhile the timer is running the entire time. Ordering motor and blower wheel. Both parts in stock. Rescheduled CX for hursday 11/30; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Selbyville, DE 19975
Frederick R.
Job Details:
11/26/2023
replaced heater grid per prior diangosisI did witness first 2 sheets only come down halfway and melt but third sheet dropped onto heater grid all the way. Im not sure if evap plate is defective or gas valve isnt releasing all the way. This is a possible SS issue. CX stated unit worked good for about 9 months and stopped working again. CX will call back if any further issues. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Millsboro, DE 19966
Frederick R.
Job Details:
11/26/2023
CX complaint is loud noise. Inspected nd found evap completely frozen over. Checked thermistor and it was at 59k ohms in block of ice. Heater ohm'd at 46.1. Attempted to force defrost through control but no power from control to element. Ordering control. 4 in stock. Also returning with harness. Rescheduled CX for Wed 11/29/23; ordrng 1 W11595220 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/25/2023
came out to resolve the issue. disassembled the unit and replaced all controls that were ordered. put the unit back together and tested operation. ice maker test 57 and 45. ice maker filled. tested dispenser and it dispensed water and ice. unit is running as designed. if issue persists we must call techline for further diagnosis.
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Hartly, DE 19953
Frederick R.
Job Details:
11/25/2023
"Upon arrival I attempted to get agitator off but it is siezed to the splines of the gearcase. I tried using penetrating fluid and tapping with hammer and then pulling up with dryer belt and the agitator wouldnt budge. I attempted for over 30mins. Ordering basker, outer tub, spanner nut and agitator as well as returning with all parts from prior diagnosis. Requesting a 2CT for a tub job. CX knows to inspect basket and tub upong arrival for any damages before calling us to return...; ordrng 1 W10752187 (screw) and 1 W11550891 (agitator) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11219115 (outer tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Smyrna, DE 19977
Frederick R.
Job Details:
11/25/2023
"CX complaint is Wm loud noise. Inspected/tested and when unit went into sping it started to squeal really bad. Lifted unit up and pulled off pulley shield. White dust everywhere. Found cam to be defective and the pulley was rubbing the grooves off of it. Replaced splutch from VS. Calibrated and retested after repair and the WM is now working properly. Job is complete; ordrng 1 W10721967 (drive pulley FRVS), used 1 W10721967 (splutch FRVS) from stock"
We serviced a
MAYTAG WASHER
Model MVWC425BW1
Near New Castle, DE 19720
Frederick R.
Job Details:
11/25/2023
Replaced suspension per prior diagnosis. Calibrated and tested after repair and the WM is now working properly. Job is complete
We serviced a
AMANA WASHER
Model NTW4519JW
Near Franklin, VA 23851
Austin D.
Job Details:
11/25/2023
checked unit and found a cracked valve. ordering new valve to resolve the issue. will return once the parts come in.; ordrng 1 W11038689 (valve)
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Suffolk, VA 23437
Austin D.
Job Details:
11/25/2023
replaed the belt and the gearcase with drie pulley. put the unit back together. calibrated/tested operation. unit passed all tests. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Moyock, NC 27958
Austin D.
Job Details:
11/25/2023
"cx compliant the unit is leaking and then draining. checked the unit and found that the cold valve is slowly leaking. therefore, i replaced the valve assembly and calibrated/tested the unit. unit is running as designed. ordering valve for vs.; ordrng 1 W11210463 (valve ar vs), used 1 W11210463 (valve ar vs) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WDT540HAMZ0
Near Bear, DE 19701
Frederick R.
Job Details:
11/25/2023
Replaced sump/motor and heater per prior diagnosis. After repair i rean test cycle and verified unit working properly as well as heater element. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Dover, DE 19904
Frederick R.
Job Details:
11/25/2023
"CX complaint is unit will not agitate. Inspected/tested and found ring on slider defective and slid down. Replaced slide from pre-id and clutch from VS. Calibrated and tested after repair and the WM is now working properly Job is complete.. Email address confirmed; ordrng 1 W10754448 (clutch FRVS), used 1 W10754448 (CLUTCH FRVS) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Harrisonburg, VA 22802
Danny R.
Job Details:
11/24/2023
center of lf front burner doesnt come on and the outer part doesnt cycyle will need switch and burner; ordrng 1 W10823727 (elmnt-surf) and 1 WPW10434452 (switch-inf)
We serviced a
KITCHENAID FREEZER
Model KBFN502ESS02
Near Harrisonburg, VA 22801
Danny R.
Job Details:
11/24/2023
installed parts checksok
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Grottoes, VA 24441
Danny R.
Job Details:
11/24/2023
the lid is failing and hindges are bent lid wont stay down; ordrng 1 W11404468 (lid) and 1 W11457841 (strike) and 1 W11551369 (hindge) and 1 W11551376 (hundge) and 1 W11394572 (latch)
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Spring Grove, PA 17362
Drew B.
Job Details:
11/24/2023
replaced both boards reset unit and allow time to function as deasign.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Dover, PA 17315
Drew B.
Job Details:
11/24/2023
replaced valve tested icemaker fill and dispencing no issues and no leaks checks good
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Dover, PA 17315
Drew B.
Job Details:
11/24/2023
cx had several complaints first was the cosole wasnt responding when pressed and had to reset breaker to get usage back and also the unit wasnt really washing when did not leaning dishes . i found the unit to have the f4e3 code i adjusted and cleaned the upper spray arm holes for clogs.. ran test cycle and will need the following parts and in stock call when approved to return for service.; ordrng 1 W11459348 (console) and 1 W11665769 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waynesboro, VA 22980
Danny R.
Job Details:
11/24/2023
i stalled parts checksok
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waynesboro, VA 22980
Danny R.
Job Details:
11/24/2023
installed parts checksok
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Fredericksburg, VA 22401
Robert W.
Job Details:
11/24/2023
Replaced clutch and slider unit calibrated and tested and is working properly.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Shenandoah, VA 22849
Danny R.
Job Details:
11/24/2023
installed parts checksok
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near York, PA 17403
Drew B.
Job Details:
11/24/2023
cx complaint that unit is not heating and when arrived found proper power 240/120.. found good thermal fuse and when ohm out tco was open and vcoil broken on the element replaced both with pre id parts. and now checks good full heat and runs.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near Luray, VA 22835
Danny R.
Job Details:
11/24/2023
unit has arking from rack vibrting cx wil think over repair; ordrng 1 W10803366 (rack) and 2 W10840759 (front holders)s and 1 W10840794 (support) and 1 W10840795 (support)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Fredericksburg, VA 22408
Robert W.
Job Details:
11/24/2023
CX Complaint is the IM not making ice fast. Inspected unit and found the unit is making ice no error codes on IM unit is filling properly to. Did find Ice box fan not working properly which is cauing unit not to make ice like normal. Ordering Ice box fan; ordrng 1 W10846539 (Ice box fan)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Fredericksburg, VA 22407
Robert W.
Job Details:
11/24/2023
"CX Complaint is the unit isnt filling with water, Inspected unit and found no error codes found aditator loose tighten. And then exlained to CX about the extra power mode on how it operats unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near East York, PA 17402
Drew B.
Job Details:
11/24/2023
cx complaint that unit is not displaying any leds and will work but just dashes and no leds. i found the unit to work and was able to replace and now functional but foudn the old element recall in the serial number range. ordering element and call to reschd.; ordrng 1 W11537778 (element)
We serviced a
KITCHENAID ICE MAKER
Model KSRD27FKBT01
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details:
11/24/2023
Replaced Bin and IM unit tested and is working properly.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Culpeper, VA 22701
Robert W.
Job Details:
11/24/2023
"Arr at CX and before replacing suspension inspected unit and found there is gearoil all over shield and clutch and belt suspension test seems like suspension is good tried to remove washplate and its seized to gearcaase and will need to be broke to remove, Unit is going to need Gearcase and clutch and belt washplate.; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W10902814 (Washplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Culpeper, VA 22701
Robert W.
Job Details:
11/24/2023
"CX Complaint is the unit isnt making ice. Inspected unit and found the uni isnt making ice, found the IM is stuck mid cycle tested power to IM and its getting 120V wont cycle. Ordering IM; ordrng 1 WPW10300024 (IM)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LSS00
Near Germantown, MD 20874
Roberto I.
Job Details:
11/24/2023
"Cx complaint mw not heating properly.Ran several cycles with water, and the water got heated every times. Power supply ok, no error cods, interlock switch ok. Unable to replicate any issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Silver Spring, MD 20906
Roberto I.
Job Details:
11/24/2023
"Cx complaint unit randomly gets too wasr in the Fc and too cold in the Rc.Checked temo with thermocouple, fund 3F in the Fc and 37F in the Rc. Called tech line, spoke to Austin, he advise to install 2 temp data loggers (F and Rc). Cx unable to tell me how often the issue shows up. I think we have to leave the data loggers recornong for at list 10 days. Ordering 2 temp data loggers; ordrng 2 temp data loggers"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Silver Spring, MD 20906
Roberto I.
Job Details:
11/24/2023
"Cx complaint llights flickering.Confirmed lights randomly flickering and making a buzzing noise. All the led modules seem to be working ok. Unit needs led control board W11033329, and 2 door switches W11384469; ordrng 1 W11033329 (led control board) and 2 W11384469 (door switch)s"
We serviced a
MAYTAG DRYER
Model MEDB400VQ0
Near Silver Spring, MD 20901
Roberto I.
Job Details:
11/24/2023
"Cx complaint no heat.Tested unit, confirmed no heat and L2 message on display. Removed front, found open tco. Replaced part from v/s. Unit tested ok. Collected $269.59; ordrng 1 279973 (tco kit (RI van stock)), used 1 279973 (tco kit) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near College Park, MD 20740
Roberto I.
Job Details:
11/24/2023
"CX complaint hot water not working.Ran test mode, no errors. Tesyted water supply, no hot water supplied to the unit, the wayter supply safety valve is bad. Cx must call a plumber. Collected $139 with check"
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAW0
Near Kensington, MD 20895
Roberto I.
Job Details:
11/24/2023
"Cx complaint F9E1 pops on display and the cycle stops.Ran yest mode, found F9E1 and F8E1 errors. The unit drained slowly during test cycle. Unable to check the drain pump and air trap since the washer is istalled in a drip pan with the back to close to the wall. A 2nd tech in needed. Quoted repair $552.02, with $110 labor and $120 2nd tech for drain pump WPW10515401replacement. Cx declined. Collected $139; ordrng 1 WPW10515401 (drain pump)"
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
11/24/2023
"Cx complaint noise/vibration during cycle.Tested unit, confirmed noise/vibration from the blower area. Removed front and blower cover, found heavy lint build up on the blower wheel. Cleaned wheel, the unit ran much quiter. Collected $139"
We serviced a
WHIRLPOOL DRYER
Model WED85HEFW0
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/24/2023
"CX complaint noise during cycle.Tested unit, found noisy idler pulley. Replaced part using pre id. Unit tested ok. Collected $282.09"
We serviced a
JENNAIR MICROWAVE
Model JMC2430LL00
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/24/2023
"CX complaint F1E5 randomly pops up on display during cycle. Ran diag, found F1E5 and F1E6 errors. Ran many cooking cycle, and I onwas able to replicate the issue once. Ordring inverter W11578579, magnetron W11578959, 2 covers W10915651, and a harness W11033422. Marked pre id board to be used on return if needed.; ordrng 1 W11578579 (inverter) and 1 W11578959 (magnetron) and 2 W10915651 (cover)s and 1 W11033422 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Luray, VA 22835
Danny R.
Job Details:
11/24/2023
augar motor is stripped and not pushing ice out repleced parts but gasket is torn will need this part too; ordrng 1 WP67006341 (gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Bealeton, VA 22712
Robert W.
Job Details:
11/24/2023
"CX Complaint is the unit is leaking water and door damaged. Inspected unit and found unit was installed wrong unit is pitched forward to much and is allowing water to leak out the front. Also found inner and outter door damaged, Ordering Inner and outter door.; ordrng 1 W11613483 (Otter door stainless) and 1 W11637956 (Inner door)"
We serviced a
WHIRLPOOL DRYER
Model MHW3505FW0
Near Dallastown, PA 17313
Drew B.
Job Details:
11/24/2023
replaced drain pump and tested no leaks and cycles through and drains no noise and good.. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near York, PA 17403
Drew B.
Job Details:
11/24/2023
cx complaint that unit is not closing completely.. causing a frost in the fc section and they have had multiple service companies out here and replaced the left track and also the gasket 2 times. i foudn the seal to be contacting today but the rails appear to not pull completley and also icemaker wont stop mking ice... and will need the follwing parts call to reschd when in and approved through lowes.; ordrng 1 W10884390 (icemaker) and 1 W11265130 (left track) and 1 WPW10284685 (right track)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near York, PA 17403
Drew B.
Job Details:
11/24/2023
cx complaint that unit is still not making ice and the unit had been worked on from via once.. for failed heater and also the previous repair compant had tested unit and ordered parts but never returned. when arrived today found good temps and fan operations along with door sealings.. when in test found the error code E5 in test 56 then proceeded to run test 57 did rotate but have that code E5 ordering icemaker W11658802 and call to reschd.; ordrng 1 W11658802 (icemaker spec order.)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near York, PA
Drew B.
Job Details:
11/24/2023
replaced knob and unit now oiperates checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Shepherdstown, WV 25443
Ricky E.
Job Details:
11/22/2023
customer stted that the unit wasnt cooling. verified issue and fnd little to no frost pattern on the evap.. unit has a failing compressor.. need parts...; ordrng 1 w11578209 (compressor) and 1 w11572047 (evap) and 1 W11109499 (drier-tube) and 1 w11461099 (inverter) and 2 2callcount (2 call count)s
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Ashburn, VA 20147
Richard B.
Job Details:
11/22/2023
"CX complant. Light stays on when door closed , Inspected unit and found if right side of door is pushed , Microwave heats. Ordering inner , outer doors and foam strip , Also ordering hinges leaf and right. Not in stock , Further work neede RB; ordrng 1 W11600214 (door) and 1 W10359769 (foam) and 1 W11328745 (door) and 2 W11598178 (hinges)s"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Martinsburg, WV 25404
Ricky E.
Job Details:
11/22/2023
"customer stated that the unit wouldnt spin and somtimes not drain. fnd units gearcase is faulty and taking on waster,and the pump has a faulty impeller.. need parts...; ordrng 2 2callcount (2 call count)s and 1 w11393685 (gearcase) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W10734521 (slider) and 1 W10909670 (nut-spaner) and 1 W10811960 (spin basket) and 1 W10754158 (motor stator) and 1 W10754448 (clutch) and 1 W10754161 (motor rotor) and 1 WPW10581874 (pump-water)"
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near Laurel, MD 20723
Alexander D.
Job Details:
11/22/2023
upon arrival cx said timer was also supposed to be ordered because unit would sometimes start filling again after cycle finished as if it was going into the extra rinse cycle on its own. cx said unit has been working fine for past week. advised timer would be an additional 229.59+tax. cx declined ordering timer and just wants water level sensor replaced at this time. replaced water level sensor. tested unit. unit working properly at this time but unable to verify if part fixed issue since unit was working for past week. advised cx to monitor and call back if issues persists
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Vienna, VA 22181
Lloyd B.
Job Details:
11/22/2023
Cx complained of a noise and no cool. Inspected the unit and found the tech sheet was hitting the cond fan. Removed the tech sheet and tested and it now runs without noise and cools. Job complete
We serviced a
JENNAIR COOKTOP
Model JGD3430GB05
Near Woodbridge, VA 22193
Tanner B.
Job Details:
11/22/2023
"Installed new ignitors, tested unit . Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Clarksburg, MD 20871
Julian H.
Job Details:
11/22/2023
CX complaint about icemaker leaking & failling to make ice sometimes inspected & found that fill tube is split causing water to deflect & leak passing icemaker also found wires starting to rip @ hinge (not caused by CX) causing icemaker to not get enough power to cycle evap fan from RC making a noise hitting ice not running fast enough need parts; ordrng 1 W11465903 (fc door ss) and 1 W11504913 (fan scroll Rc)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS20
Near Severna Park, MD 21146
Israel R.
Job Details:
11/22/2023
Customer complaint unit is not unlocking the UI. I found the unit is not unlocking and when i slide to unlock the unit displays message about clock and i put update and the ui locks and keeps locking and not loading the UI. Unit needsnew UI ordering console. Special order part Call customer when part is available.; ordrng 1 W11600373 (Panel Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Rockville, MD 20853
Brian F.
Job Details:
11/22/2023
"Cx states unit is leaking. Tested and confirmed, found drain hose disconnected. Reconnected drain hose, hose clamp looser than it should be. Entered diagnostic mode, no saved errors, ran service test, completed with no errors. Ordering drain hose clamps.; ordrng 1 W11545578 (clamp) and 1 WP285655 (clamp)"