We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Virginia Beach, VA 23464
Branden R.
Job Details: 07/21/2022
"cx under impression unit has warrenty , advised cx unit is no longer under warrenty and sertvice will be 120 , NOT including parts and labor , cx refused service ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fairfax, VA 22033
Demonte S.
Job Details: 07/21/2022
Inspected the unit. Found that the cx is saying that the Refrigerator had stopped Cooling. After last Technician out the unit hasn't shut off again. Cx is stating that the Left Top Front L.e.d Light is out. I then checked power to the unit. I'm getting 126.3 Volts. Checked the Refrigerator Section with Meter to check temperatures. I'm getting 39.7 Degrees. I then checked the Freezer Section temperatures. I'm getting 4.9 degrees and slowly dropping. Installed new Control Board & Left Top Front L.e.d. Light. I then ran Service Diagnostics on the unit. Ran Service Test 56 - Ice Maker Error Codes. I'm getting E0 = No Error Codes. Ran Service Test - 57 Ice Maker Harvest Test. Ice Maker Harvested & dumped a batch of Ice into Ice Bin. Ran Service Test - 45 Ice Maker Fill Test. Ice Maker Filled. Turned Ice Maker back on. Unit is working as Designed. ( Please see Sd Pictures if any questions.); used 1 W11462342 ( L.e.d. Module) from stock
We serviced a
MAYTAG REFRIGERATOR
Model WRT318FZDW06
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 07/21/2022
"cx complaint neither gasket is staying put, checked unit. verified issue, used steamer to fluff gaskets, no luck, used white tape to hold gaskets in place for now, advised cx doors will be shipped directly to her house and to inspect and call VIA office for return visit, cx agreed.; ordrng 1 LW10636409 (dor-fip) and 1 LW10636410 (dor-fip) and 1 W11178521 (nameplate)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Lewes, DE 19958
Andrew W.
Job Details: 07/21/2022
"Per prior diagnosis, replaced pump and motor assembly. tested unit and checked for leaks. unit had no leaks and is working as designed. job complete."
We serviced a
WHIRLPOOL OVEN
Model WEG515S0FB0
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/21/2022
"cx complaint unit temps are accurate. inspected unit and place my thermal cuppler in oven and set unit to 350 degrees. i followed Technical Training Pointer #: W10565140. temp reading were 415, 325, 380, 342, 381, 340. = 363.83 degrees. i adjusted oven temp down 10 degrees. cx wanted broiler checked and found unit is working as designed. unit checks good."
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Charlottesville, VA 22903
Kyle A.
Job Details: 07/21/2022
Installed dispenser and loud buzz is gone. Cx still says unit is too loud. Unit sounds the same as other units of this model i have scene. Cx is going to call customer service.
We serviced a
WHIRLPOOL MICROWAVE
Model WFG525S0JS
Near Chesapeake, VA 23323
Branden R.
Job Details: 07/21/2022
"cx complaint unit the unit is popping up the braker when the customer turn it on checked unit had no error codes disassembled and checked all major componets . everything checked good , while testing unit was advised that when cx plugs anything else into kitchen circuit breaker trips , advised cx they will need to contact a electrician . unit tested good and pre heated to 350 with no proplems ."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Sterling, VA 20165
Carl R.
Job Details: 07/21/2022
"Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Removed the dishwasher from underneath the counter top and removed 2 screws. Removed the lower rack and spray arm. Removed 2 plastic fasteners and original heater element. Installed new heater element and 2 plastic fasteners. Put unit back underneath counter and screws. Tested unit, Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Chesapeake, VA 23320
Branden R.
Job Details: 07/21/2022
"cx complaint rattling noise - top load washer checked unit found no error codes , tested all major componets and found splutch needing to be changed , replaced splutched and tested unit is running as designed all major componets checked good no oil coming from gearcase ."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Frederick, MD 21703
Ricky E.
Job Details: 07/21/2022
"customer stated that the unit will shut down at the beginning of the cycle.. verified issue and fnd an error for a slow fill.. ckd the valve and fnd a detached connection.. secured connection, recalibrated the unit, verified that the unit is filling, unit cks ok..."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Keswick, VA 22947
Eric F.
Job Details: 07/21/2022
"Confirmed cx complaint unit not lighting up properly. Issue is covered by a service pointer, parts labor covered by scode S84638. Ordering 12 LEDs as advised by pointer. Cx not at home at time of appointment, owes for diagnostic fee.; ordrng 12 W11484836 (LED)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Andrew H.
Job Details: 07/21/2022
Maintenance stated 3002 was swapped out already possible by whirlpool
We serviced a
MAYTAG FREEZER
Model M1TXEGMYQ01
Near Fairfax, VA 22033
Richard B.
Job Details: 07/21/2022
"CX complant. Food not freezing in freezer compartment, After last repair. Inspected unit and found compressor runs constitenly, Found drain clear , Found evap iced over where return lines are indicating a low charge. Advised CX it would be a sealed system repair and cost as much as a new fridge, collected 120 service call , RB"
We serviced a
JENN-AIR HOOD
Model JXW8536HS
Near Fairfax Station, VA 22039
Robert W.
Job Details: 07/21/2022
Replaced panel and tested unit unit is working properly.
We serviced a
AMANA DISHWASHER
Model ADB1000AWQ1
Near Silver Spring, MD 20904
Israel R.
Job Details: 07/21/2022
Customer stated the unit is not starting. I tested the unit and the unit is working stating washing draining heating. I coujld not see any issues. collected 120. SHe is calling back but theunit is working.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Linthicum Heights, MD 21090
Eric W.
Job Details: 07/21/2022
installed all parts and found the adapter is leaking air and causing ice to form under the volora gasket and leaking water down into the fridge needs gaskets and adapter; ordrng 1 WPW10635022 (adapter) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Suffolk, VA 23434
Austin D.
Job Details: 07/21/2022
cx complaint the unit is not dispensing ice correclt and sometimes not dispensing water. checked the unit and found that the seperator door is not closing all the way and also the auger motor is grindinng. ordering both valves for intermitten water issue. will return when parts come in.; ordrng 1 W11202789 (auger motor) and 1 W11098702 (seperator) and 1 WPW10341320 (inlet valve) and 1 WPW10238100 (isloation valve)
We serviced a
WHIRLPOOL OVEN
Model N/A
Near Bear, DE 19701
Alexander W.
Job Details: 07/21/2022
Cx stated screw fell out of handle on oven door inspected tested and verified cx complaint installed screw and tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Deltaville, VA 23043
Justin W.
Job Details: 07/21/2022
while going to replace door found new door not sealing due to split at bottom. reinstalled old door. called techline spoke to Steve. documented bent cabinet causing condenser to vibrate against underside of unit making noise that changes frequency and decibals based on unit activity. spoke to Jackie from tradescare.tradescare deemed unit unrepairable
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ1
Near Westminster, MD 21158
Brian R.
Job Details: 07/21/2022
cx complaint is door didnt shut right one day and he was checking it out and didnt know if someone shut door really hard or what and he was looking over unit and somehow had both interlocks pushed in and door wouldnt lock when closed. clicked interlocks back and we ran unit multiple times and unit checks. said he doesnt remember seeing anything with open or close door. says people do shut door hard at times or just didnt close door right. advised cx to try unit a few times and if any issues to call back and we can put kit on. units working again now so he said no need to replace anything yet. units O-O-W and cx will pay 120 service for today.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Andrew H.
Job Details: 07/21/2022
Found sound coming from coming. Compressor is very loud. Ordering compressor. Sealed system tech only. 2 count job ; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFD2560HES
Near Parkville, MD 21234
Neil H.
Job Details: 07/21/2022
cx complaint r warmed up foud the mullion sweatingfrom the icemaker never shutting off and the ice collected uder the fc door door not closing allowing air into unit then causing higher temp issue removed cubes and door closing good now.
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS01
Near Newark, DE 19713
Alexander W.
Job Details: 07/21/2022
Cx stated unit not heating inspected tested but cannot verify cx complaint instructed cx on how to use the unit. Unit is working as designed job is complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Yorktown, VA 23692
Lucas R.
Job Details: 07/21/2022
"cx complaint door denteed, verrified dents, recieved email from ferguson verrifying 30 day cosmetic, advised cx to contact office upon delivery.; ordrng 1 W11435329 (door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dover, PA 17315
Bernard M.
Job Details: 07/21/2022
"Cx complaint unit doesn't dispense ice. Attempted to dispense from door and the auger motor didn't activate. Water dispensed and separator opens. Accessed and replaced motor using pre-id parts, placed bin full of ice in door and crushed and cubed ice both dispensed. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS00
Near Falls Church, VA 22043
Christian C.
Job Details: 07/21/2022
Cx complaint they cannot remove filter. Inspected unit they had removed the filter cap and cant remove the filter. Removed old filter and installed new filter cx had and instructed them how to replace filter cap. Advised cx how to replace filter and how to reset filter led. Built in ref 2 year warranty.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near North Potomac, MD 20878
Julian H.
Job Details: 07/21/2022
CX complaint about unit getting unbalanced @ end of the cycle & not rinsing softener put unit on test mode and found error F8E1 restricted water tested unit on component activation and softener not working valve not bringing water in grinding noise from gearcase and suspension not balanced CX DONT WANT TO CONTINUE WITH REPAIR; ordrng 1 W11165546 (valve) and 1 2COUNTS (GEARCASE REPLACEMENT) and 1 W11393685 (gearcase)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Springfield, VA 22151
Christian C.
Job Details: 07/21/2022
Cx compliant unit console does not work. Inspected unit was flashing F6E1 user interface no response from acu error. No buttons on user interface are responding and some leds are lit when not used. Power cycled unit. Issue still persists. Installed ui board. Tested unit no errors. Unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Sykesville, MD 21784
Eric W.
Job Details: 07/21/2022
installed coupler dryer and ff evap filled uit checked for leaks none found
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Stafford, VA 22554
Tanner B.
Job Details: 07/21/2022
"Installed new gearcase , motor , clutch and shifter.. Ran unit through diagnostic cycle and verified operation .. No errors/ no leaks .. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Virginia Beach, VA 23453
Zachery R.
Job Details: 07/21/2022
"cx complaint previous tech knocked closing pin off track, spoke with carleigh, advised i will be back in the area on mionday to reschedule job for monday 7/25/22. ZR ONLY; schdld next appmnt for 7/25 MON !"
We serviced a
KITCHENAID REFRIGERATOR
Model KSF22C4CYY01
Near Woodbridge, VA 22193
Robert W.
Job Details: 07/21/2022
"CX complaint is ice and water in lower FC. Inspected unit and found the the drain clogged, steamed drain and pulled unit out and found the drain tube clogged cleared drain and unit is working properly."
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX305ESS2
Near Virginia Beach, VA 23451
Zachery R.
Job Details: 07/21/2022
"cx complaint unit not working efficiently. checked unit, ran auto test cycle, unit would not activate reservoir drain pump, ran manual test mode, drain pump has 12.93vac but is not activating, drain is humming but not operating, W11542868 drain $76.1. quoted cx, cx paid in full. returning with inlet valve for backup. check in bag; ordrng 1 W11542868 (drainpump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Stafford, VA 22556
Robert W.
Job Details: 07/21/2022
CX Complaint is door is making a clicking noise when closed. Inspected unit and found the FC door clicking when closed pulled lower panel and adjusted door unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Virginia Beach, VA 23451
Zachery R.
Job Details: 07/21/2022
"upon arrival called office, office stated cx cancelled via robo call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/21/2022
installed new freezer harness per techline recommendation. job complete.
We serviced a
KITCHENAID FREEZER
Model KBFO42FTX04
Near Washington, DC 20008
Ricardo S.
Job Details: 07/21/2022
"the client complains about a ice around the drain, inspected the unit and that little of ice around the drain is normal.. water draining on .. nothing wrong with the new drain hose"
We serviced a
WHIRLPOOL RANGE
Model KSEG950ESS2
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/21/2022
"arrived and went over out of warranty pricing and confirmed cancel key is unresponsive, cx declined service and is calling WP in hopes of getting a concession since the unit is only two months out of warranty. if sent back unit will need console w10915815"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Haymarket, VA 20169
Ezra M.
Job Details: 07/21/2022
"multiple dents on left side of cabinet, creasing top and bottom edges. unit will need new cabinet. within 30 days of purchase, ordering cabinet; ordrng 1 W10677265 (cabinet) and 1 2ndtech (2nd tech)"
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/21/2022
"cx complaint unit making high pitched squealing nois in high spin, installed new gearcase 524.60 total collected by cc. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ00
Near Westminster, MD 21157
Brian R.
Job Details: 07/21/2022
cx complaint is no water out door or no ice after power went out and then back on. they had a leak in old line and replaced. new line had water coming to unit. tried switching valve and housing and not it so put old parts back on. looked more into it and found bad hose union where water feed line meets unit intake line. had some old fitting on van i was able to match and replace. units O-O-W and will charge for service and labor.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/21/2022
"cx complaint unit is making a loud bang when the water shuts off, found the plumbing is shaking on the hot side when the valve on the unit closes, explained to cx the valve closes by water pressure and theres nothing i can do with the unit as the issue is in her plumbing. unit tests good, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Andrew H.
Job Details: 07/21/2022
Cx complaint is the unit is not cooling. I found compressor is locked up. I can hear the compressor buzzing and the start device clicking. Unit will need new compressor. Sealed system tech only. 2 count job ; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/21/2022
installed new sump assembly and unit tests good. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Andrew H.
Job Details: 07/21/2022
Unit is not cooling. Inspected unit and found compressor is locked up. Unit will need new compressor. Sealed system tech only. 2 count job. ; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Westminster, MD 21158
Brian R.
Job Details: 07/21/2022
cx complaint is ice is melting and coming out door and ice bin is melted together on the bottom. checked unit to find ice door not shutting all the way and has air leak in the flap. replaced ice door and tested again and unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Smithfield, VA 23430
Anthony D.
Job Details: 07/21/2022
cx complaint unit not dispensing ice checked unit found auger shaft bound up by ice shavings cleared ice shavings from ice bin tested unit working as designed advised cx if using crushed ice to run 5-6 whole cubes afterwards to clear shavings also advised cx to rinse out ice bin once a month to help prevent issue from happening again
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Pikesville, MD 21208
Keith H.
Job Details: 07/21/2022
cx complaint is unit making knocking sound. heard the sound coming from freezer took freezer apart inpsected evap and fan. took blade off fan and disconnected fan still heard noise and then it stopped i put freezer back together and still no noise. waited a few minutes for nosie to return and still nothing told cx to keep an eye on it
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Greenville, NC 27858
Ronnie B.
Job Details: 07/21/2022
"removed and replaced suspension, splutch and belt, calibrated, tested, unit works as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/21/2022
cx complaint is water buildup and unit not as cool inspected unit and found temps reading at 40-42 degrees in rc. condesation coming down back wall of rc from evap. compressor is burning hot ss tech needed built-in unit 3 count job; ordrng 1 W11553229 (evap) and 1 W11429989 (valve) and 1 W10704381 (drier-tube) and 1 WPW10143759 (dryer) and 1 W10832994 (compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8989SHZ0
Near Centreville, VA 20120
Demonte S.
Job Details: 07/21/2022
Inspected the unit. Found that the cx is saying that the Dishwasher Door will not close. I then took the Striker off of the Tub. Put striker into the Latch. Striker locked into the Latch. Checked the Door Hinges to the unit. Found Hinges are going past the 90 Degree mark. Unit will need the Door Hinges. Left Door Hinge = WP8534854 & Right Door Hinge = WP8534853. Cx paid for the Service Call Only by Check. Check is in the Blue money bag. If the cx calls back order these parts. Don't go without parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Randallstown, MD 21133
Keith H.
Job Details: 07/21/2022
cx has extended coverage with store but she wasnt told it was limited. still i diagnsoed unit not cooling properly. and compressor checks good and evap has good frost all i found was a clogged drain cx paid 120 for service
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 07/21/2022
"cx complaint unit is making a squeeling sound during spin cycle, also clothes tangled after each cycle, cx provided pics and videos of issues. checked unit, unit displaying f0e4, verified water supply lines were crossed, corrected issue, also washer and dryer are both plugged into the same surge protector, advised cx to contact electrician. calibrated and tested. while testing house drain almost flowed over so i unplugged unit before it drain out onto floor. advised cx to contact plumber. no faults after test cycle, unit working as designed. advised cx to prevent clothes from getting tangled, they should spread load out and have like fabrics. cx agreed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Brunswick, MD 21716
Ricky E.
Job Details: 07/21/2022
"installed part and verified operation, unit cks ok..."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Suffolk, VA 23435
Anthony D.
Job Details: 07/21/2022
cx complaint not spinning during cycle put into test mode found F8E1 long fill code ran automatic test cycle drum spun in test and cold water vavle trickled water out indicating bad water valve quoted cx $120.00 service call $110.00 labor $125.69 parts $15.00 shipping $7.54 tax totaling $378.23 cx agreed paid $268.23 owes $110.00 for labor on return visit; ordrng 1 W11168740 (cold valve)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Lanham, MD 20706
Andrew H.
Job Details: 07/21/2022
"Replaced cooktop, bezels and right rear burner. Tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Norfolk, VA 23505
Anthony D.
Job Details: 07/21/2022
cx complaint unit not cooling FC temp at 34 degrees RC temp at 66degrees found evap covered in ice and thermistor reading 9kohms in ice replaced thermistor and thawed evap with steamer unit working as designed aslo advised cx to allow 24- 48 hrs for unit to cool back down and to not block vents
We serviced a
WHIRLPOOL WASHER
Model WFW90HEFW0
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/21/2022
"CX complaint door locked.Confirmed complaint, locked door and indicator light blinking. Ran test mode, the door unlocked, found F5E2 and F2E3 errors. Unable to clear errors. Quoted repair $358.23 with $110 labor for door lock WPW10443885 replacement. I explained to the cx that this replacement may not fix the issue and we need to replace the UI too. Cx wants to run a quick cycle and the washer started and worked, She decided to wait on the repair. Collected $120"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Norfolk, VA 23505
Anthony D.
Job Details: 07/21/2022
"cx complaint unit will not start cycle checked unit randiagnostics mode had codes f5e1door switch stuck open f4e3 wash motor not running f7e1not heating checked wash motor ohmed at 22ohms indicating bad wash mot also heating element read open also noticed top rack adjuster was was damaged not allowing rack to sit level ordering element, sump assembly control adjuster and slide stop to complete repair; ordrng 1 W10712395 (adjuster) and 1 WPW10508950 (rail stop) and 1 W11085683 (sump assembly) and 1 W10518394 (heating element) and 1 W11305308 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Woodbridge, VA 22192
Demonte S.
Job Details: 07/21/2022
Installed the L.e.d. Lights. Tested the unit. Unit is working as Designed. (Special project #: S191AQ Parts & Labor.) Cx is also stating a condensation issue with the refrigerator but don't want to pay anything. Only advised that I put it in my notes and they will call KitchenAid.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW3
Near Portsmouth, VA 23704
Anthony D.
Job Details: 07/21/2022
cx complaint unit making loud squeaking sound checked unit found four rollers not spinning freely and idler not spinning replaced rollers and idler tested unit working as designed
We serviced a
JENN-AIR RANGE
Model JJW3830DS01
Near Baltimore, MD 21202
Shane M.
Job Details: 07/21/2022
installed new console. unit working properly.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Vienna, VA 22180
Jason A.
Job Details: 07/21/2022
CX complaint DW controls & console erratic & non-responsive. Replace control & console. Ran test wash. Buttons are more responsive. Start NORMAL wash cycle & unit is advancing to open dispenser > JJ
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Hampstead, MD 21074
Brian R.
Job Details: 07/21/2022
kids answered door and said parents not home and they will reschedule.; saved tckt
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 07/21/2022
"Cx complaint, lower right corner of the cabinet bowed out, insulation is exposed, pics on SD. Called Whirlpool tech line and spoke with Clif to document findings. Per tech line, unit is non repairable, cx will be called in reference to the unit, cx agreed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near New Bern, NC 28560
Ronnie B.
Job Details: 07/21/2022
cx complaoint of unit not cooling rc is at 62 and fc is at 50. checked compressor and is pulling only .35 amps indicating alomost 0 charge in unit. Found a leak at evap and filter/dryer. Ordering compressor due to running with no charge and is overheating.; ordrng 1 W11504423 (lock ring) and 1 W11550396 (evap) and 1 W11504415 (lockring) and 1 W11109499 (drier-tube) and 1 W11504445 (lock ring) and 1 W11504447 (lock ring) and 1 W11547313 (compressor) and 1 W11504416 (lock ring) and 1 W11504431 (lock ring) and 1 W11506621 (lock ring) and 1 W11506635 (coupler)
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Richmond, VA 23229
Jerod R.
Job Details: 07/21/2022
"tested unit found unti was out of track , realigned and tested unit is now fully functional"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Mineral, VA 23117
Eric F.
Job Details: 07/21/2022
"Confirmed cx complaint unit caught in drain loop. Found unit drip tray and float switch damaged. Ordering parts, rescheduling for monday 7/25. Please keep job on at same time with same CX as other dishwasher job.; ordrng 1 W11545764 (Float Switch) and 1 W11550169 (Drip Tray)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/21/2022
no show; saved tckt
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Richmond, VA 23220
Chris B.
Job Details: 07/21/2022
cx complaint unit states error and becomes unresponsive inspected unit apon arrival unit is working as desighned found vent clogged and unable to breath at all cleared obstruction tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAW00
Near Richmond, VA 23220
Chris B.
Job Details: 07/21/2022
cx complaint ice bin will not go back into door inspecetd unit confirmed cx complaint found ice bin shaft not seated in motor all the way seated rod tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Richmond, VA 23227
Chris B.
Job Details: 07/21/2022
replaced water valve tested unit working as desighned if cx calls back unit will need icemaker
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Haymarket, VA 20169
Ezra M.
Job Details: 07/21/2022
"replaced rails and magnets, drawer staying closed."
We serviced a
MAYTAG FREEZER
Model MRT118FFFZ06
Near Suffolk, VA 23434
Austin D.
Job Details: 07/21/2022
repalced both gaskets. advised cx to let us know if issue is resolved. if issue is not resolved we will need to order new doors due to the grooves being warped and not holding on to the gasket. seems good to go tho so we will wait for a callback before ordering doors. unit is running as designed.
We serviced a
MAYTAG MICROWAVE
Model MMV4205FZ3
Near Dunkirk, MD 20754
Robert A.
Job Details: 07/21/2022
"Cx complaint that the unit is not heating and the under light constantly stays on. I inspected the unit to confirm the complaint. I found the unit is heating as designed. I first put a damp paper towel in for 30 seconds and it heated fine. I did the paper towel a second time for 30 seconds again, it worked perfect. I then put in a cup of water in a coffee mug and it heated again. The unit is working as designed. The cx does not want to fix the under light issue. I collected the service call by CC."
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Middle River, MD 21220
Neil H.
Job Details: 07/21/2022
cx ccomplaint unit not filling found the control only sending 14vac replaced control and now the valve filling water into unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Brandywine, MD 20613
Robert A.
Job Details: 07/21/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Henrico, VA 23238
Jerod R.
Job Details: 07/21/2022
"tested unit found unit had shorted ignitor and control , replaced both and tested unit is now fully functiomnal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM00
Near New Bern, NC 28562
Ronnie B.
Job Details: 07/21/2022
"cx complaint of alarm keeps going off. Checked temps and are as follows top, mid, bottom, 39, 40 , 41. thermistor is reading 5800 ohms at 39 degrees and is out of range. Control not wanting to enter defrost and found restriction in filter dryer. Removed and replaced control and thermistor, recovered refrigerant, removed and replaced dryer, pulled 30hg of vac and no leaks found during leak down. Charged with 4.8 oz of 134a, low side 1 psi and amp draw 1.08. Unit is working as designed, advised cx to monitor unit next 48 hours."
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS00
Near Charlottesville, VA 22903
Kyle A.
Job Details: 07/21/2022
"Cx complaint of poor cooling in freezer of unit not making ice. Did confirm units fc thermistor is reading 6.5k at 17f. And icemaker is reading off by 5k ohms. Also found deli ui harness burnt and corrosion on board. Will need to return with icemaker, thermistor, deli drawer and ui. ; ordrng 1 W10815669 (Left stainless pantry door) and 1 WPW10769076 (Pantry ui) and 1 W10316760 (Thermistor)"
We serviced a
MAYTAG WASHER
Model MED5630HC2
Near Staunton, VA 24401
Kyle A.
Job Details: 07/21/2022
Cx complaint of unit not spinning. Did confirm side and top of unit are crushed and are restricting drum from spinning. Ordering side panel and lid.; ordrng 1 WPW10460919 (Top) and 1 W11315726 (Side panel)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Kinston, NC 28504
Ronnie B.
Job Details: 07/21/2022
"cx complaint of loud vibrational noises from unit. Checked unit and found front left bolt to compressor loose, heat loop through drip pan vibrating. Secured front left compressor bolt and used grommets to elimintae vibrations on heat loop. Also installed permagum under drip pan as it was vibrating against bottom of cabinet. Tested unit and pushed on lines and no more vibration noise comming from unit, working as designed. Unit is garage and advised cx of ambient temp rating for unit."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Staunton, VA 24401
Kyle A.
Job Details: 07/21/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Monkton, MD 21111
Brian R.
Job Details: 07/21/2022
cx complaint is unit and not heating and drying like it should. says element has been replaced and still the same. found codes 7-1 tested and checked unit/ found 1 of the plugs lose on control and not in all the way. ran through tests and had heater on. unit checks and runs as it should as of now. advised cx if issue comes back then we will replace control as heater is working.
We serviced a
WHIRLPOOL DRYER
Model WED6600VW0
Near Upperco, MD 21155
Brian R.
Job Details: 07/21/2022
cx complaint is a squeaking sound when unit runs. says it does it bad at start then goes away and then comes and goes at times. tested and checked unit to find noise from idler. went to replace with pre id but part has a screw in bag and not idler. will need to order part. units way O-O-W and cx knows. cx wanted to pay in full and scheduled for 7/25/22 for any time.; ordrng 1 8547174V (Idler 27.98)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 07/21/2022
"Replaced parts per previous tech, restored power abd ran normal cycle, unit spun and heated as designed. Unit checks good"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hopewell, VA 23860
John P.
Job Details: 07/21/2022
Replaced motor and belt
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Reisterstown, MD 21136
Brian R.
Job Details: 07/21/2022
replaced all parts ordered but temp sensors wernt and needed. tested unit and lower would not heat. will order sensors and pull unit to see why units not heating on the lower.; ordrng 2 W10859573 (Temperature Sensor)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21230
Milton J.
Job Details: 07/21/2022
CX complaint unit not cooling. Inspected and found evap froze over. Evap fan running. Energized element in service and was recieving 116vac. Element ohmed out at 125ohms. Heated and started thawing ice. Ohmed evap thermistor and was 3.5k which was high in temp for evap frozen over. Thawed evap. Ordering new Evap Thermistor. -MJrob; ordrng 1 WPW10384183 (Evap Thermistor)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Baltimore, MD 21231
Milton J.
Job Details: 07/21/2022
"CX complaint oven not heating. Inspected and founde gas valve safety switch turned off. However, preheated oven and probed 450 degrees when control said preheated to 350. Imediately pull resistance off the sensor and was 1800 which was acurate for what I probed. Installed new Control and repreheated. Temps no accurate. Unit now functioning properly. -MJrob"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gloucester, VA 23061
Justin W.
Job Details: 07/21/2022
cx complaint unit not cooling properly and leds not working properly. checked unit to find temperatures at 50 degrees rc and 14.6 fc. found W11092686 Rev. G applies perfectly to cx scenario. checked unit to find top left front led out. ordering led to repair and service kit for cooling/frost issue. no frost in freezer. door switches are working properly. deli harness checked good. notified cx upon return visit to have everything cleared out of freezer and 2 drawers. cx agreed; ordrng 1 W11457241 (evap kit for service pointer) and 2 W11462342 (led)s
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Richmond, VA 23226
Chris B.
Job Details: 07/21/2022
cx complaint unit will not fill with water inspected unit found f8e1 long fill replaced valve tested unit still has poor pressure at hot water line advised apt office of issue
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Bristow, VA 20136
Ezra M.
Job Details: 07/21/2022
"installed updated heating element, verified unit not storing any errors, ran test cycle, working properly."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Boyce, VA 22620
Daniel J.
Job Details: 07/21/2022
not cleaning or finishing cycle inspeacted bottom of gearcase found acutuator not in place of cam plastic housing removed installed metal housing actuator calibrated and ran diag unit completed no errors washplate moving freely during wash cycle
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near Odenton, MD 21113
Alexander D.
Job Details: 07/21/2022
"replaced control, control panel and both interlock asm. tested unit several times, light comes on everytime i open door and unit heats good. hood fan turns off everytime. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Fredericksburg, VA 22408
Thomas B.
Job Details: 07/21/2022
Cx complaint unit is not working properly inspected unit found water valve leaking removed and replaced the water housing and tested unit now functions normally qouted 462.40; ordrng 1 W10861510 (console)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Harrisburg, PA 17109
Fred G.
Job Details: 07/21/2022
cx complaint unit is leaving clothes still wet at the end of the cycle. inspected unit and entered into diag and found 0 error codes. ran test 12 and found unit finished without issue. removed front panel and removed pump filter and found unit was clean. drain pump is working as designed. called Tl. explained averything and he had me do a couple small checks but at the end found unit is working as designed and it has to be a loading issue. unit now checks good.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Port Tobacco, MD 20677
Shawn D.
Job Details: 07/21/2022
replaced fascia and tested and speaker now works. unit is good
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Harrisburg, PA 17110
Fred G.
Job Details: 07/21/2022
"cx complaint unit is displaying e1,e2. inspected unit and entered into diag and found error codes f6e2, f2e1. cleared codes and tried to run a auto test but found the number 2 button in diag would not work. found other buttons not working. unit needs console assy. qouted cx for console replacement. cx declined service. charged cx only for service call "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Snow Hill, NC 28580
Ronnie B.
Job Details: 07/21/2022
"cx complaint of unit not dispensing ice and making a high pitched whine when trying to get ice. Checked unit and found ice clumped in ice bin causing auger to lock up and whine. Home has high humidity inside over 50%. Advised cx to empty and clean ice bucket every two weeks due to humid air hitting ice bin everytime door is opened. Removed clumped up ice from bin and tested unit, verified both crushed and cubed ice is dispensed, unit is working as designed."