We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Woodford, VA 22580
Thomas B.
Job Details: 07/14/2022
Arrived at camping world they state thier computers are down and they are unable to set up unit at this time cx requested to reschedule office rescheduled for Monday; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36FTS04
Near Sykesville, MD 21784
Robert L.
Job Details: 07/14/2022
"cx complaint humming /clicking /chirping noises, found evap fan trying to start, control clicking/chirping, fan shorting main, ordering control kit and evap fan motor, collected $781.05 visa cx paid in fuill; ordrng 1 W10801767 (cntrl-elec) and 1 W10822580 (evap fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ
Near Bowie, MD 20721
David J.
Job Details: 07/14/2022
"Rc temp set to 43 and temps are at 59 degrees FC temp set to -1 and temps are at 13 degrees Checked amp draw on both Red wires going to compressor and had a reading anywhere between .521 to .547 and everything in between. Cx complaint unit will randomly trip the break for no reason. Cx would then reset the breaker. It can be 5,10,15 minutes before it does it again. Ive now been here 30 minutes and it has not tripped. Spoke with MR and he stated it could be a breaker issue. Called Techline and explained the situation to them. Ran test cycle and found on test 6 for defrost and unit tripped. Switched outlet and ran test 6 again tripped again. Removed back panel and melted Ice away. Tested defrost heater ohms and had 33.8ohms. Pink to white 33ohms Pink to chasey and rising Brown to chasey and rising Unplugged defrost harness and attempted to run test 6 and breaker did not trip. Plugged harness back in ran test 6 and breaker popped. Ordering defrost heater and Evan harness for return visit will install when parts arrive ; ordrng 1 Wpw10495967 (Heater) and 1 W11551372 (Evan harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK2
Near Clarksville, MD 21029
Robert L.
Job Details: 07/14/2022
"cx complaint console comes on all by itself, verified complaint, found F2e1 stored, cx has to unplug overnight , ordering console(BL)........... cx didnt get unit delivered unit 7 months later; ordrng 1 W11328719 (console (BL))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS01
Near McLean, VA 22101
Jason A.
Job Details: 07/14/2022
CX complaint FRIDGE cooled for 20+ hrs then everything got warm. Arrived at address & unit seems to be on stdby. Lights & fans are running but temps are warm & no compressor. Plug unit in killawatt. Toggled in / out of showroom waited but compressor never start. Ran test 38 100% & RC evap good frost pattern. FC temps dropping to 54F. Test 40 & verified fan & evap & 3way operate Called parts to order W11533213 Called techline. TSPW11450890 CX doesnt want JJ to return. NO JJ TO THIS ADDRESS > JJ; saved tckt
We serviced a
WHIRLPOOL OVEN
Model WFE500M4HS
Near Washington, DC 20003
Mitchell H.
Job Details: 07/14/2022
cx complaint unit is not cooking evenly. inspected unit and tested both bake and broil elements. both working. thermostat working correctly. put unit in a bake cycle and found both elements come on. broil does not come on and stay on consistently. only at certain times. i grabbed a wet sponge and showed cx that the broil does get hot enough to sizzle in a bake cycle. informed him in should never glow red in bake. unit is working as desinged. i looked over every single crevis of this unit trying to find a M/S sticker. could not find one at all. informed cx to call whirlpool to get a new one and if they call back we technically cant work on it or order parts under warranty without it. cx understood. took pic of pop so unit is under warranty just cant find the M/S
We serviced a
KITCHENAID RANGE
Model KFEG504KPS3
Near Mechanicsville, VA 23111
Joseph D.
Job Details: 07/14/2022
did not arrive to this storer; saved tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Dayton, MD 21036
Robert L.
Job Details: 07/14/2022
"cx complaint frost instantly returned, found large gap from font liner to rear liner, covered in 1/4' of ice/frost, no frost near gaskets, cleared all ice and dried, then sealed gaps with clear RTV, ran 2 coats, cx to monitor, may need return to seal any missed spots, and call tech line, tested all ops; ok"
We serviced a
AMANA WASHER
Model NTW4516FW
Near Richmond, VA 23220
Joseph D.
Job Details: 07/14/2022
"replaced main control, unit now working properly. control had shorted relay for door latch"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lancaster, PA 17601
Justin L.
Job Details: 07/14/2022
Cx complaint finding water on floor when using unit. Was able to access unit and found water turned off to unit. Upon turning on immeadiately noticed water coming from the hot water line where there was a hole about halfway down. Shut water abck off an tested other aspects of machine. Unit is operating as designed but cx will need to have water lines changed out due to leaking. No further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Prince George, VA 23875
Joseph D.
Job Details: 07/14/2022
arrived but back area is closed.; saved tckt
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Frederick, MD 21701
Ricky E.
Job Details: 07/14/2022
"installed ui, verified operation, unit cks ok.."
We serviced a
AMANA WASHER
Model NTW4516FW
Near Richmond, VA 23231
Joseph D.
Job Details: 07/14/2022
cannot locate; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Gloucester Point, VA 23062
Lucas R.
Job Details: 07/14/2022
"cx complaint unit leaking from dispenser, checked unit found too much pressure from dispenser housing causing water to overflow, replaced housing, calibrated, tested, unit working as designed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Chesterfield, VA 23832
Joseph D.
Job Details: 07/14/2022
"unit with failed thermal fuse, replaced thermal fuse, tested and unit heating properly; ordrng 1 WP3392519 (thermal fuse), used 1 WP3392519 (thermal fuse) from stock"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details: 07/14/2022
cx complaint unit not completing cycle and showing f3e1. Was able to access unit and enter diagnostic and found f3e1 water level system error f6e3 communication error acu to ui f8e1 no water detected. Ran auto test and went through. Unit having pressure issue and will need control and pressure switch for repair. Once approved and in office will need to call in and set return.; ordrng 1 W11201286 (control)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Salem, VA 24153
Kyle A.
Job Details: 07/14/2022
Cx complaint of unit not operating. Did confirm connector for selector nob was not seated. Seated connector and the unit is now as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model GH7208XRS3
Near Arnold, MD 21012
Andrew H.
Job Details: 07/14/2022
Customer complaint is a unit has f9q that reference to touch user interface display failure. I found some of the display numbers are faded and missing. I quoted customer for replacing the door assembly. Customer okay to repair and paid with credit card. Please reschedule with ETA and part.; ordrng 1 W10327332 (Door)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW
Near Chesterfield, VA 23832
Joseph D.
Job Details: 07/14/2022
"replaced chute blower and fan, unit now working poroperly. the motor has a faulty bearing cover."
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Lanham, MD 20706
Samuel R.
Job Details: 07/14/2022
cx complaint food fell off rack.inspected unit and found rack to have failed at a weld and cause food to fall on bottom of oven.also found door gasket missing a coupld pins to hold it in place.unit will need a new oven rack and door gasket WPW10535778 39 tribles WPW10550642 46 tribles; ordrng 1 WPW10550642 (oven rack) and 1 WPW10535778 (door gasket)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS00
Near Salem, VA 24153
Kyle A.
Job Details: 07/14/2022
Cx complaint of broken door. Did confirm will need to come back with door parts.; ordrng 1 WPW10347596 (Glass pack) and 8 W10812024 (Glass bracket)s and 10 WP3196183 (Screw)s and 1 W10909682 (Badge) and 1 WPW10709147 (Liner) and 2 W10825778 (Hinges)s and 1 W11354870 (Stainless steal door) and 1 W11518518 (Handle) and 1 WPW10618107 (Inner glass) and 2 W10853628 (Glass bracket)s and 6 W10920281 (Screw)s and 6 WP90767 (Washer screw)s and 10 WP98008545 (Black screw)s and 8 W11025615 (Clip speing)s and 1 W10687815 (Glass bracket) and 1 W10687814 (Glass bracket) and 1 W10669415 (Shield)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Annapolis, MD 21401
Andrew H.
Job Details: 07/14/2022
Cx complaint is the unit is not working. Inspected unit and no error codes. Cx stated they were unable to start a cycle. I ran auto test mode. I found the water lines reversed. I reconnected water lines to the property connection. I ran auto test mode again. Unit completed test mode. I then started a normal cycle unit started to fill and lock the lid and started washing clothes. Unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Roanoke, VA 24012
Kyle A.
Job Details: 07/14/2022
Cx complaint of shattered front glass. Did confirm and will need to replace front glass amd badge.; ordrng 1 WPW10409946 (Glass) and 1 W11178521 (Badge)
We serviced a
WHIRLPOOL DISHWASHER
Model MDBH949PAM3
Near Columbia, MD 21044
Robert L.
Job Details: 07/14/2022
"upon arrival gentleman, led me to unit not quite sure what issue was, found 10-1,5-1 , ran diagnostics, found no issues with the unit, filled washed and drained properly, upon trying to collect cx had no access to funds only wife handle monies , she was out and not reachable, waited 10 minutes, gave cx TY for them to call office and pay for service"
We serviced a
MAYTAG WASHER
Model MED7230HW
Near Roanoke, VA 24012
Kyle A.
Job Details: 07/14/2022
"Cx complaint of striooed terminal block. Did confirm 2 malformed nuts. Replaced terminal with kit and unit is now as designed.; ordrng 1 279320 (Terminal kit), used 1 279320 (Term kit) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WFG535S0JV0
Near Manchester, PA 17345
Sal R.
Job Details: 07/14/2022
CX canceled call in home .
We serviced a
AMANA WASHER
Model NFW5800HW
Near Chesterfield, VA 23832
Joseph D.
Job Details: 07/14/2022
this unit has shipping bolts still installed. i removed the shipping bolts. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 07/14/2022
"unit leaking, not always locking, sometimes shutting down when it locks. ordering door latch, unit leaking from dispenser, per service pointer, ordering dispenser assembly.; ordrng 1 W11316250 (latch) and 1 W11524105 (dispenser assy)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Roanoke, VA 24012
Kyle A.
Job Details: 07/14/2022
"Cx complaint of unit not heating. Did confirm and found unit had bad diode. Replaced diode and unit is now as designed.; ordrng 1 W11256462 (Diode), used 1 W11256462 (Diode) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Walkersville, MD 21793
Ricky E.
Job Details: 07/14/2022
"customer staed that the units bake elemnt sparked, and after that the units oven wouldnt get to or maintain temp.. verified the issue and fnd the units bake element blown and the bake relay is faulty... need parts..; ordrng 1 W11182108 (elmnt-bake) and 1 w11567368 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near Chesterfield, VA 23832
Joseph D.
Job Details: 07/14/2022
replaced drive system components and unit now working properly.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Ephrata, PA 17522
Justin L.
Job Details: 07/14/2022
Cx complaint they just got unit from Rent a center and it doesnt seem to clean clothes. Was able to access unit and found no saved codes. Checked unit and found drain hose laying across floor into drain which is causing a syphoning issue. Cx will need to correct the issue. Verified good water flow and temps and unit agitated drained and spun. Unit operating as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Mechanicsville, MD 20659
Robert A.
Job Details: 07/14/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Gloucester, VA 23061
Lucas R.
Job Details: 07/14/2022
"cx complaint unit not working, checked unit found terminal screws not seating to terminal, and cover dented in, causing possible issue with water entering electrical.; ordrng 1 WP3378128 (washer) and 1 WPW10277003 (screw) and 1 W11407385 (cover) and 1 W11573809 (terminal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Richmond, VA 23223
Chris B.
Job Details: 07/14/2022
cx complaint ice in ice bin will freeze solid inspected unit found obstruction in IM fill tube funnel removed obstruction tested unit working as desighned if cx call back with same issue unit will need w10786952 regulator w10267701rp tubing W11482025 valve
We serviced a
WHIRLPOOL RANGE
Model MES8800FZ2
Near Gettysburg, PA 17325
Bernard M.
Job Details: 07/14/2022
"Cx complaint the warming drawer falls to the right when closed all the way. Inspected drawer and found the tabs on the slides won't lock into the clips on drawer. Attempted to crimp the clips in but after closing it slides out. Ordering drawer slides, once parts are in contact cx to reschedule; snapped 3 QuickPics"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Waynesboro, PA 17268
Bernard M.
Job Details: 07/14/2022
"Cx complaint unit making humming noise. Entered diag and found F8E1 error, long fill. Ran auto test and found unit didn't fill. The supply valves weren't open. Opened valves and water began to flow. Test completed without any other issues. Cx just closed on house and was told not to use by contractor. Not sure what kind of test was ran by contractor. Ran several tests to ensure cx ,unit was working as designed. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Gaithersburg, MD 20886
Ricky E.
Job Details: 07/14/2022
"compressor damaged in the box. bent stub, part upside down and is no longer under pressure.. reordering the compressor and fittings...; ordrng 1 w11580057 (compressor) and 2 w11504415 (coupler)s and 2 w11504431 (coupler)s and 2 w11506619 (coupler)s and 2 w11504433 (coupler)s and 2 w11504447 (coupler)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Thurmont, MD 21788
Bernard M.
Job Details: 07/14/2022
"Cx complaint unit has condesation on inside of both doors. When arrived found condensation on the inside of doors, above FC door and side of ice bin. Unit is cooling as designed. Contacted TL and spoke with Steve, he suggested disconnecting comdenser fan and waiting to see if mullion would heat. Mullion didn't heat from top down over a foot, down to bottom heated. TL deeming unrepairable. WP will contact cx to discuss further action."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Annapolis, MD 21403
Andrew H.
Job Details: 07/14/2022
Customer complaint is the unit's drawer is dented. Will need new drawer panel. Waiting on ETA for part.; O-emld tckt
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Ashburn, VA 20147
Daniel J.
Job Details: 07/14/2022
customer complaint of gas smell and noises while using the oven set to bake 350 f tested all five burners working as designed oven reached preheat temp and left unit on used thermalcouper to show customer how the oven cycles drops below preset temp than raises above gas is being used when it cycles
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS00
Near Baltimore, MD 21230
Shane M.
Job Details: 07/14/2022
found clogged draintube. S38253 scode. cx paid svc labor by check. $250.00
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Conway, SC 29526
Jason T.
Job Details: 07/14/2022
"CS complaint, under cavity light not working properly, verified vac voltage, found defective light bulb. Replaced bulb from truck stock, verified all cavity light functions for proper operation... working as designed.; ordrng 1 8206232A (Bulb), used 1 8206232A (Bulb) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Richmond, VA 23235
Joseph D.
Job Details: 07/14/2022
unit with f0e5 errors. Off balance load. levelled. calibrated and unit working properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HEP
Near North Potomac, MD 20878
Ricardo S.
Job Details: 07/14/2022
"Cx comolains about a water leak from ice maker, inspected unit, valve and fill tube cks ok, the ice mkaer leaks from the heater,, Replaced ice maker, unit tested ok.. no leaks"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Laurel, MD 20723
Robert L.
Job Details: 07/14/2022
"cx complaint long dry times, steam coming out drum, found vent blocked, no air to outside, tested all ops ok, cx to clean vent or have professionally done, CI<30 days"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near New Bern, NC 28562
Ronnie B.
Job Details: 07/14/2022
cx complaint of fc light out. Checked unit and found fc light to be inop. Pulled led and closed door switch and verified 120vac to bulb. Ordering fc led.; ordrng 1 W11520324 (led)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Towson, MD 21204
Milton J.
Job Details: 07/14/2022
Cx complaint leaking around the front left corner. Ran for 30mins and no leak found. Returning with 2nd tech to unstack and comb over inside/install Pre-IDed parts. **2nd Tech Needed.** -MJrob; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near ,
Jason T.
Job Details: 07/14/2022
"Tech was advised by a customer, he was able to figure out the dispenser not working, no service needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2258VEB4
Near East York, PA 17402
Sal R.
Job Details: 07/14/2022
"CX complai nt is that the unit is freezing things in the RC and that the icemaker is leaking. I found that the damper motor door is not closing all the way allowing air to come into the RC all the time. I also found that the icemaker is leaking. I am ordering 1 damper motor (WPW10196393) and 1 icemaker (D7824706Q). I have set a return date for 7/21, I collected $498.24 for service , parts, shipping, taxes, and labor charges. CX is paid in full.; ordrng 1 D7824706Q (icemaker 38 @ tribs)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Hampton, VA 23666
Lucas R.
Job Details: 07/14/2022
"cx complaint unit not starting, checked unit found codes f9e2 drain, f8e4, float switch, f4e3 shorted heater relay, and f7e1 motor failure, found heater in range at 13 ohms, ntc 55 k ohms upon arrival, relay not activating on control to heater, also found leak from wash motor, control expart.; ordrng 1 W11462458 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Boyds, MD 20841
Ricardo S.
Job Details: 07/14/2022
"Cx complains that the water dispenser leaks after use.. water line and water pressure is good, filter housing cks ok.. order valve, door ice and water tube; ordrng 1 w11423781 (door ice) and 1 w11546685 (valve)"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBR204ESB01
Near Richmond, VA 23231
Chris B.
Job Details: 07/14/2022
cx complaint unit is unresponsive inspected unit found 120v at control at pin j5 red wire 12v not there replaced control tested unit working as desighned
We serviced a
WHIRLPOOL OVEN
Model KODE500EBS02
Near York, PA 17403
Drew B.
Job Details: 07/14/2022
cx complaint that unit is having same issue after less than month/ 4 times of using item.. i found when arrived lights na panel froze on and f1e0 on i reset breaker tested back up and unit was repsonsive ran oven bake to 350 no issues.. but called techline spoke to Drew techline ...advised W11086152... checked connections to harness to app manager all tight and secure.. check neutral to ground 0vac at all times...j4 yllow/orange/brown to p1 control 14vdc y to brn ... then check orange to brown 4-7 vdc.. checked doior gaskets good closing thats good. use convect bake instead of bake if still occurs recommened app manager then....; ordrng 1 W11086152 (blackstainless console)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HV3
Near Chesterfield, VA 23832
John P.
Job Details: 07/14/2022
Installed wave guide cover tested working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near York, PA 17403
Drew B.
Job Details: 07/14/2022
cx cacnelled at door they just moved in and they thoiught they had wrrnty on unit
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/14/2022
"Cc the unit ui unresponsive.. cycled power and reseasted connectuions . cycled power back on, unit is now working .. job complete"
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Millersville, MD 21108
Kevin P.
Job Details: 07/14/2022
"installed motor, capacitor, and shift actuator and tested function through component activation and ran a calibration. unit tests good, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Chester, VA 23836
Chris B.
Job Details: 07/14/2022
insatlled gaskets per email from steve kelly raised door on brackets took pics
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Burnie, MD 21061
Kevin P.
Job Details: 07/14/2022
"cx complaint unit beeping and giving f8e4 error, arrived and emptied a little water from the float oan and ran unit over 40 minutes without a single drip. explained to cx i cant find the source of the leak and it may be fluke result of something like opening the door while the unit was running. cleared error code and advised cx to continue use and call if issue persists. job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Alexandria, VA 22302
Eric W.
Job Details: 07/14/2022
cx complant of unit making noise inspected unit found the blower wheel is cracked need new wheel; ordrng 1 WP697772 (blower)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Forest Hill, MD 21050
Neil H.
Job Details: 07/14/2022
replaced the retainer clip unit checked good and got m/s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near ,
Michael E.
Job Details: 07/14/2022
" Replaced main control and UI control. UI control is not responding at all. Marking UI control as defective. Put original UI control back on. Defrosted evap and found heater had been coming on but was not fully defrosting based on ice formed. I found a burn mark on the heater plug on the heater side. Ordering heater, evap harness and control just in case per WPTL. Scheduled next visit for 7/27 any time; ordrng 1 WP12729123 (heater) and 1 W11239562 (evap harness) and 1 WPW10631452 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Sykesville, MD 21784
Brian R.
Job Details: 07/14/2022
"cx complaint is unit was just put in and they let it sit a few hours then turned it on. unit started good and then said unit shut off and not running and temps went up and she said unit was non stop running and took over 3 hours to drop to temps. took temp readings of 37 in FF and 3 in freezer. temps are in range and unit is cooling and runningevap clear. tested and checked unit and unit checks. temps set right, defrost set to 2. advised cx to give unit a few days and see how it does. job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winterville, NC 28590
Ronnie B.
Job Details: 07/14/2022
"cx complaint of unit leaking and not filling. checked unit and found water valve assy sheared at fill neck. removed and replaced water valve assy, tested, unt is working as desinged."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Westminster, MD 21157
Brian R.
Job Details: 07/14/2022
cx has a few issues with unit. said unit fills and just sits. nothing comes on. said she did a cleaning cycle and it said like 8 hours to do that. said she has issue with pressing buttons and unit responding and it doesnt beep when she presses buttons. unit took code but wouldnt do anything after that. ran unit and unit filled and sat. unit drains well. tried codes again and found F4E3 then lost display. units panel is warped and starting to bubble. will order parts needeed and office will schedule.; ordrng 1 W11116422 (Panel) and 1 W11368911 (UI Housing) and 1 W11305308 (Control) and 1 W11085683 (Sump n Motor)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Ocean Pines, MD 21811
Michael E.
Job Details: 07/14/2022
CX complaint: error code. Tested and verified complaint. F7E1 and F7E6 error codes for tachometer and motor faults.In diagnostic cycle i can hear motor trying to activate but is not turning. Ordering motor W11283592 and marking control for return visit just in case. Cannot reschedule due to lack of signal for internet; ordrng 1 W11283592 (motor-drve)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Huntingtown, MD 20639
David J.
Job Details: 07/14/2022
F7E6 motor fault Cx complaint unit wont spin. Inspected unit and found motor fault error code. Cleared codes checked under unit and found actuator was out of splutch. Found to be older design actuator. Installed new actuator. Tested unit. Checked for errors and had none. Re calibrated unit and now working as intended .
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Ocean Pines, MD 21811
Michael E.
Job Details: 07/14/2022
Replaced heat element as per special project. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Hudgins, VA 23076
Lucas R.
Job Details: 07/14/2022
"cx complaint unit not cooling, checkd unit found defrost thermistor reading open in diag, evap covered in ice, thawed evap, compared new thermistor with old, same readings in ice water, verrified wiring from control, 2 pk wires, ordering control for repair. 16 at tribles.; ordrng 1 W11196400 (acu)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204DSS0
Near McLean, VA 22101
Christian C.
Job Details: 07/14/2022
"Cx complaint unit lower rack wheels are broken, middle rack rails are cracked, and heating element is bent. Inspected unit found F8E1 slow drain error. Ran through service cycle no issues. No leaks. Found bottom rack front right roller cracked. Left middle rack cracked. Heating element bent. Installed bottom rack front right roller, and heating element. Tested unit no errors and no leaks. Cx paid in full."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Front Royal, VA 22630
Ezra M.
Job Details: 07/14/2022
clothes getting caught on paddles and getting knotted up and not drying. unit also storing f2e1 and f4e4 errors. unit getting proper voltage. ordering console and control and drum.; ordrng 1 W11133029 (panel-cntl) and 1 W11133021 (control) and 1 W10626460 (drum)
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Myrtle Beach, SC
Jason T.
Job Details: 07/14/2022
"CX complaint, will not start a wash cycle, error code shows F7-E4 wash motor not running, verified vac voltage at the motor. Ordering sump-pump to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11460946 (Sump pump assembly)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Odenton, MD 21113
Kevin P.
Job Details: 07/14/2022
"cx was given a parts and labor concession called my office and spoke to ML to confirm. cx complaint over counter light is out, found bulb blown and base of bulb stuck in socket which i removed and verified 114vac to socket but with a bulb in it reads 11 vac indicating a bad triac on the control. installed new bulb and ordering new control; ordrng 1 W10849829 (cntrl-elec)"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 07/14/2022
"Cx complaint, no freezer led lights, no ice production, cx was advised by Kitchen Aid the repair is covered under SCode S191AQ serial number puts unit out of range for the repair to be covered under warranty. Advised customer to contact KitchenAid in reference to the unit for a parts and labor authorization to cover the repair under warranty, cx agreed.; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Annapolis, MD 21403
Andrew H.
Job Details: 07/14/2022
Complaint is the units making a vibrating sound. Inspected unit. I removed front panel in tested unit s of the lower wheel and the exhaust is going out of the back. I notice the exhaust is straight forward with a 90° elbow going to the back of the unit and it's very tight. there is no Ridgid flex vent on here. the exhaust tube is causing it to it to torque inside of the unit. Causing the pipe to hit the bottom of the cabinet. I added padding underneath of the exhaust tube in the cabinet to help. Unit is no longer making the rattling sound. Unit is now working properly.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Taneytown, MD 21787
Bernard M.
Job Details: 07/14/2022
"Cx complaint unit won't start. Inspected unit and found the lid strike not secure. Found the spring on strike had come off. Unit won't recognize the lid being closed. Ordering strike and rescheduled cx for 7/18, office will contact cx with time frame.; snapped 3 QuickPics"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Waldorf, MD 20601
David J.
Job Details: 07/14/2022
"Cx complaint unit is still not working. Put unit into diagnostic mode and found no error codes. Put unit into tachometer test and verified actuator is reading basket spin correctly. Ran diagnostic cycle unit filled, agitated and then drained. When shifting into spin cycle it seamed to make a weird click noise and spin very slowly. While turning slow makes a hum noise that gets loud and soft, loud and soft. And the basket slowly stops moving with the hum noise still present. Unit would not stop making noise and I had to cancel test for it to stop. Unit lid would not open. Unplugged unit for lid to unlock. Checked for codes again and now have F2E1 stuck key also F1E2 motor control fault. Cleared codes and replaced control board and compositor stated by previous tech. Plugged unit back in and ran diagnostic mode this time made it through a spin cycle. With no humming. Checked error codes and had none. Re calibrated unit. Unit is now working as intended."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near North Bethesda, MD 20852
Julian H.
Job Details: 07/14/2022
BRAND NEW HOME NOT SETTLE YETcomplaint about a damage on delivery front glass and vent trim replaced but nametag not able to use and side trim lh is bend not staying in place; ordrng 1 W11178521 (nameplate) and 1 W10334004 (trim-door lh)
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near York, PA 17403
Sal R.
Job Details: 07/14/2022
"I was able to access and replace all parts. I propperly Converted the unit from Natural gas to LP. CX is having the Gas Co. come to the home to turn the LP supply back on at the tank. CX will test the unit and is unit still does not work, CX will call inot office. I was not able to test unit due to Local Gas Co. Red Taging LP supply at tank."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 07/14/2022
"CX complaint, unit is not stable under the countertop, found dishwasher mounting bracket missing the two mounting screws to install it properly to the cabinet bracket so it doesn't move around under the cabinet...pics on SD. Advised customer to contact the home Depot to have the installers come back out to her home and install the dishwasher properly, cx agreed. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Laurel, MD 20723
Kevin P.
Job Details: 07/14/2022
"unit is in warrnty per receipt and seb web p.o.p. saved to quik pics. cx complaint both ff door gaskets are defective, installed gasket that was sent today and ordering additional gasket 81 @ trbls; ordrng 1 W10830274 (gasket-fip)"
We serviced a
KITCHENAID WASHER
Model KDPM604KPS0
Near Ashburn, VA 20147
Daniel J.
Job Details: 07/14/2022
per notes installed control diverter disc vent assy and sump tested no leaks no errors
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Inwood, WV 25428
Danny R.
Job Details: 07/14/2022
unit has abd gear case leaked oil on stator rotor and cluth will need gear case parts and rotor stator; ordrng 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (motor rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 07/14/2022
"CX complaint, no ice production, verified vac voltage at the ice maker, found ice maker stuck in harvest mode. Replaced ice maker assembly from truck stock, verified fill-harvest.. working as designed.; ordrng 1 W11546935 (Icemaker), used 1 W11546935 (Icemaker) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near New Bern, NC 28560
Ronnie B.
Job Details: 07/14/2022
"cx complaint of unit having abnormal vibrations when in use. Checked unit and found unit to be on concrete flooring. Ran test and unit is operating as designed. No codes stored and no oil from gearcase,suspension checks ok. Advised cx on proper loading and cycle selection. Also advised cx to use washer pucks on concrete flooring to obsorb vibrations to prevent vibrational resonance."
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ00
Near Herndon, VA 20170
Christian C.
Job Details: 07/14/2022
Cx complaint unit dispenses water slowly. Inspected unit water is trickeling out of dispenser. Checked water pressure from shutoff and pressure is good. Removed connection from water line and resevoir and water pressure is lessened. Replaced resevoir and tested. Water is still slow. Replaced valve. Water is now dispensing normally. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABW5
Near Middletown, VA 22645
Ezra M.
Job Details: 07/14/2022
"not working. 4-3, wash motor error. unit filled, did not start spraying. no sound or movement from wash motor. removed connector from control, ohmed out motor, reading 7.7 ohms. 121vac out from control. reconnected harness, reassembled and closed door. unit started washing.; ordrng 1 W10906422 (control) and 1 W10888591 (pump and motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Burke, VA 22015
Robert W.
Job Details: 07/14/2022
"CX Complaint is the door is falling open. Inspected unit and found the DW door opening and falling, Pulled unit and found the sleeves have failed causing door to open with no resistance replaced sleeve and tested unit is now working properly."
We serviced a
JENN-AIR RANGE
Model JIS1450DS3
Near Chesapeake, VA 23323
Zachery R.
Job Details: 07/14/2022
"cx complaint unit only has partial display, checked unit, unit has no faults, ui display is defective, ordering ui, control, and module to complete repair; ordrng 1 W10808072 (display) and 1 W11296051 (cntrl-elec) and 1 W10886867 (module)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22309
Emmanuel R.
Job Details: 07/14/2022
"installed lower spray arm, tested unit, unit is working properly."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Columbia, MD 21045
Robert L.
Job Details: 07/14/2022
"cx complaint fab softener not empting, and f0e7, found f0e7, recalibrated, found fab must be turned on when in use, showed cx how to set, there is a TSP for f0e7 but cx out of range, suggested connecting to wifi and downloading any updates availible, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Columbia, MD 21045
Robert L.
Job Details: 07/14/2022
"cx complaint fab softener not empting, and f0e7, found f0e7, recalibrated, found fab must be turned on when in use, showed cx how to set, there is a TSP for f0e7 but cx out of range, suggested connecting to wifi and downloading any updates availible, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY02
Near Great Falls, VA 22066
Jason A.
Job Details: 07/14/2022
CX complaint FRIGE not cooling. Prior SealSyst Gauges read 0 loside 130hiside & compressor pulls 1.3A. Check unit side no signs of UV. Replaced coupler & UV dye drier. Run vac & check for leaks. Fill with 5.25 OZ R134. Ran test 4 - good pressures 1.2A & frost pattern. Check both evaps - found UVdye at RC evap where return & cap lines go through plastic liner. Probed with a screwdriver about 1' & its coming out wet with UV dye. Called techline Sent pics. Check 3701 for 603799 FRIGE & 604990 DW for $450 > JJ
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Chesapeake, VA 23323
Zachery R.
Job Details: 07/14/2022
"cx complaint no heat, checked unit, no faults present, ran auto test cycle, no heat still, replaced element, tested, element not receiving voltage, ordering control to complete repair.; ordrng 1 W11505996 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Alexandria, VA 22304
Eric W.
Job Details: 07/14/2022
went to install thermisto called last tec becaue i tested thermistor s freezer getting 17.8k and 6.1 k in fridge 6k is 48 degrees and food freezing unit will need fridge thermistor; ordrng 1 W11438736 (thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8951AWS
Near Baltimore, MD 21230
Shane M.
Job Details: 07/14/2022
cx complaint they cant select certain buttons on panel. can confirmed. panel is NLA cx paid svc by card.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Herndon, VA 20170
Christian C.
Job Details: 07/14/2022
"Installed gearcase, agitator, lidlatch, and washplate screw. Tested unit no issues. Calibrated unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bunker Hill, WV 25413
Danny R.
Job Details: 07/14/2022
unithas no rinse aid and the sink water temp after 4 mimns onlt got to 114 and that was 30 secomnds then started to fall in temp again told cx to tunr water heater up also the rinse air must be used . no erro codes in unit unit checks okj elelemnt ohm out good too
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22304
Eric W.
Job Details: 07/14/2022
cx complant of unit not drying dishes inspected unit found no erro codes ran a test cycle cx is out of rince aid found the rince aid dispencer is empty told cx she said she had put some in told her this unit needs it to make dishes dry cx is going to retry i filled the dispencer my self