Service History 267 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 08/25/2023

unit needs drum to correct issue. I did call cx and left voice mail on what is happening and that drum is being shipped to them. once in they will call and set up a return visit.; ordrng 1 W10899578 (drum)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Strasburg, VA 22657

Daniel J.

Job Details: 08/25/2023

"installed gearcase acutator and motor only parts sent replaced calibrated , ran high speed spin and diag normal operation"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Springfield, VA 22150

Lloyd B.

Job Details: 08/25/2023

Cx complained the unit had no lights. Inspected the unit and found the freezer led was out. Installed new led and tested and all the lights now work. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Alexandria, VA 22310

Lloyd B.

Job Details: 08/25/2023

Cx complained the uint has frost. Inspected the unit and found a gap on the left side of the door. Installed gasket and applied heat but the gap could not be corrected. Unit needs new door; ordrng 1 W10803965 (door)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Virginia Beach, VA 23452

Carl A.

Job Details: 08/25/2023

"cx complaint of unit displaying F7E1,error code, cx advise they replaced the floowing parts and still got the same error code, splutch,belt and actuator,checked unit to find the following error codes F0E7,F7E1,ohmed shifter ,called tech line spoke with Chris found that wire harness has failed tried connnutie tested and nothing was advise will need a harness break down as follows 1/w11543997,conrol,1/W11568983,HARNS-WIREservice call break down as follows service call 120.00parts 224.40shipping 15.00labor 110.00sub total 469.40tax 13.46grand total 482.86deposit 120.00cx will call back if moving forwad with repairs; ordrng 1 W11568983 (HARNS-WIRE)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR30IGX00

Near Vienna, VA 22181

Christian C.

Job Details: 08/25/2023

"Installed wifi module, and water fitting. Cx tried to connect x3 still nothing. Ordering power contol, hv control, control, and antenna harness.; ordrng 1 2300868 (water fitting(CC VS)) and 1 WPW10624574 (power control board) and 1 W11306696 (hv control) and 1 W11233638 (control) and 1 W10897083 (antenna harness), used 1 2300868 (water fitting) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Edenton, NC 27932

Austin D.

Job Details: 08/25/2023

checked the unit and found that the capacitor was blown out. this caused the main control to short. ordering control and motor to resolve the issue. office will call to reschedule.; ordrng 1 W11567712 (control) and 1 W11283592 (motor)

We serviced a

WHIRLPOOL DRYER

Model WGD8500DC1

Near Potomac, MD 20854

Brian F.

Job Details: 08/25/2023

"Cx states dryer not heating, tested and confirmed. Found one of the gas valve coils measuring open, replaced with pre id part. Tested, burner now lighting. Unit is now working properly."

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRP02

Near Wilmington, DE 19810

Taylor F.

Job Details: 08/25/2023

"On arrival found unit is working as designed and has been for the past 3 weeks. Called WPTL and spoke to chris, we beleive issue to be control related or a floating restriction that has made its way to the drier or in a place where it is no longer affecting the cooling. Cx is going to continue to use the unit in the meantime and call us if issue comes back. Unit is working as designed at this time. Job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Bridgeville, DE 19933

Michael E.

Job Details: 08/25/2023

CX complaint: IM stopped making ice and ice clumping. IM did resume prior to my arrival today. Tested and verified complaint. FC was at 4 degrees but was set on -3. IB at 18.5 degrees. RC temp was as it was set. All fans running strong. All thermistors were showing correct temp except FC was 7 degrees off. All other thermistors were showing the correct temp at the time. Ordering FC thermistor. Cannot reschedule due to SO part; ordrng 1 W11318270 (FC thermistor)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204EPA1

Near Virginia Beach, VA 23455

Lucas R.

Job Details: 08/25/2023

"cx complaint intermittent cycling, checked unit found 7-1 no heat, and 6-4 float codes, ran diagnostics, heater pulled 6 amps, motor .5 amps, u.i acting irratic, and motor intermittently shutting down, quoted cx parts W10742455 u.i 227.89, W10854229 $194.25, WPW10605058 sump $236.02, labor $150.00, tax $39.49, total $982.65, cx unsure if repair or replace at this time."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near College Park, MD 20740

Brian F.

Job Details: 08/25/2023

"Installed motor and control, ran calibration cycle, ran auto test cycle, completed with no errors, tested manual spin and agitate. Unit is now working properly."

We serviced a

KITCHENAID FREEZER

Model KBFN502EPA02

Near Owings Mills, MD 21117

Shane M.

Job Details: 08/25/2023

cx complaint the unit leaking from RC. found leaking from evap drain. ordering insulation for rc evap. advised to turn unit off 24hrs prior for smooth repair. also advised potential collapse drain hose. also advised could get money back on the foam if removed successfully with no damage. quote for the repairs $355.10 cx paid in full by check.; ordrng 1 W10555478 (foam)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS00

Near Timonium, MD 21093

Shane M.

Job Details: 08/25/2023

installed parts. unit working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 08/25/2023

"cx complaint unit making loud noise, ran test 5, come to find compressor not tightened to cabinet, secured compressor, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Norfolk, VA 23502

Lucas R.

Job Details: 08/25/2023

"cx complaint unit leaking, not making ice, checked unit found icemaker mold seperated from motor, causing water to run out of door when filling, replaced icemaker, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Washington, DC 20018

Samuel R.

Job Details: 08/25/2023

replaced comntrol and tested unit now working properly

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ2

Near Seaford, VA 23696

Lucas R.

Job Details: 08/25/2023

"cx complaint unit leaking, checked unit found leak from left side of door, vent and dispenser checked good, tub gasket looked short, replaced gasket, leak persisted, found leak from slide roller screw being losse. tightened screw, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Salisbury, MD 21801

Michael E.

Job Details: 08/25/2023

Replaced tub gasket and dispenser as per prevfious diagnosis. Tested unit and it is now working prioperly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Sunbury, NC 27979

Austin D.

Job Details: 08/25/2023

"checked the unit and found a squeaky idler pulley and some rollers were stiff. replaced all aprts and tested operation. unit is running as designed.; ordrng 1 279640 (idler pulley ar vs) and 1 wpw10314173 (rollers ar vs), used 3 wpw10314173 (rollers ar vs), 1 279640 (idler pulley ar vs)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Elizabeth City, NC 27909

Austin D.

Job Details: 08/25/2023

"came out and replaced all parts. also repalced the rollers, and idler pulley. unit is running as desigfned. with no abnormal noises. added insulation to the exhaust pipe. unit is good to go.; ordrng 4 WPW10314173 (rollers)s and 1 279640 (idler pulley ar vs), used 1 279640 (idler pulley ar vs), and 4 WPW10314173 (rollers ar vs) from stock"

We serviced a

MAYTAG WASHER

Model MAH5500BWW

Near Beaverdam, VA 23015

Thomas B.

Job Details: 08/25/2023

Cx complaint unit is not working properly inspected unit found grinding unit will sound Very loud whirling noise. Qouted 656.50 for repair cx paid 120.00 service call by CC; ordrng 1 12002039 (Drive motor kit) and 1 12001930 (dispenser)

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS05

Near Baltimore, MD 21215

Shane M.

Job Details: 08/25/2023

cx complaint the unit isnt reaching proper temps. i preheated upper / lower both reached 350F. showed 386F upper 390F lower. showed cx calibration mode. set +10 both upper/Lower.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ02

Near Baltimore, MD 21207

Shane M.

Job Details: 08/25/2023

"cx complaint the control panel has water inside where the buttons are & now 1 of buttons isnt working properly. can confirmed. cant switch settings for freezer. ordering cover, ui panel, cover.; ordrng 1 W11655737 and 1 WPW10435577 and 1 WPW10356895"

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDHV02

Near Pikesville, MD 21208

Shane M.

Job Details: 08/25/2023

"replaced switch, wrong part ordered. ordering led rc.; ordrng 1 W11043011 (RC LED)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Eden, MD 21822

Michael E.

Job Details: 08/25/2023

CX complaint: dryer not starting. Tested and verified complaint. At term block i had 120/36vac. At receptacle had 120/120vac. Wiggled plug back in and unit came back on. I advised CX to have a licensed electrician look at tghis. CX called electrician and i informed him of my findings while in home. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC4

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/25/2023

"installed parts, unit cks ok"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Dillsburg, PA 17019

Sal R.

Job Details: 08/25/2023

CX complaint was that the unit would not start. I found that CX was having concerns with her new washer in relation to Technical Service Pointer. I was able to edjucate and instruct CX on the new Two-Step start changes implemernted in the control. I was able to recalibrate and complete a auto test with out issues. Had CX start and cancel 2 differant cycles. Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Baltimore, MD 21202

Dustin F.

Job Details: 08/25/2023

"CX complaint: unit wont dispense ice but WILL make itInspected unit, confirmed auger motor cannot spin the arm inside the bin to dispense. was able to freely spin the yoke. COnfirmed with RL and ordered all parts needed.; ordrng 1 W10465946 (washer) and 1 W10309864 (icebox divider) and 1 12920001 (gasket divider)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Washington, DC 20003

Sherwood

Job Details: 08/25/2023

cx complaint dishes still dirty after repair. arrived and ran a service diag no error codes found good pressure coming from spray arm ordering clear door for further inspections of washing proformance; ordrng 1 cleardoor (need clear door dishwasher)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Elizabeth City, NC 27909

Austin D.

Job Details: 08/25/2023

came out to resolve the issue. disassembled the unit as needed. repalced all parts. put the unit back togehter. calibrated/tested the unit . unit is running as designed. creating no abnormal noises.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Suffolk, VA 23435

Justin W.

Job Details: 08/25/2023

cx complaint of lock issue. checked unit to find no error codes. unable to replicate issue during calibration. components checked good at time of visit. advised cx to monitor and get video of issue prior to calling us back out. cx agreed unit currently working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW

Near Greenwood, DE 19950

Frederick R.

Job Details: 08/25/2023

CX complaint is WM trips breaker. Inspected/tested and could not duplicate issue. Spoke in depth with CX and she stated its only happened a few times and the electrician told her 'it must be the WM'. Ran unit for 30 mins and breaker never tripped. Went over nuisance tripping with CX and gave her breaker manufactures number. Went over complaete use and care of washer and dryer with CX. This WM is working as designed. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near Berlin, MD 21811

Michael E.

Job Details: 08/25/2023

"CX complaint: Unit failed to drain 1 time. Tested and verified complaint. F9E1 error code. I went over sefvice pointer, then removed drain pump to inspect. I found fibers wrapping the impeller which was stopping the impeller. I replaced drain pump, tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Wilmington, DE 19804

Taylor F.

Job Details: 08/25/2023

"Cx complaint is unit giving an f7e1 error code. Tested inspected and verfied complaint. Found the actuator to be defective and not reading the rpm signal. Replaced actuator from VS and unit is now working as designed. Job is complete.; ordrng 1 W11481722 (actuator TF VAN STOCK), used 1 W11481722 (ACTUATOR TF VAN STOCK) from stock"

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Bridgeville, DE 19933

Frederick R.

Job Details: 08/25/2023

"CX complaint is WM not advancing cycles. Inspected/tested and found cold water hose did nothave alot of pressure but hot water did, There was water coming into unit but not enough. Pulled hose off back of unit and found cold water valve was clogged with sediment. Dist site down at this time. Spoke to HM. WP has in stock. She is ordering part and will reschedule when it comes in.. Avised CX to start using inlet hose screens to avoid this in future; ordrng 1 W11614515 (inlet valve)"

We serviced a

MAYTAG WASHER

Model MVWB955FW0

Near Hockessin, DE 19707

Taylor F.

Job Details: 08/25/2023

"Cx complaint is unit not spinning out. Tested inspected and could not verify complaint. Found the unit is working as designed, suspension is not bouncy, slider is in good condition. All operations working as designed. Cx paid 120.00 SC by check."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW

Near Aberdeen, MD 21001

Neil H.

Job Details: 08/25/2023

CX COMPLAINT WATER UNDER THE FRIDGE INSTALLERS REMOVED THE DOORS AND DIDN'T PUSH THE WATER LINE INTO THE CONNECTOR ALL THE WAY I FIXED IT UNIT TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Georgetown, DE 19947

Frederick R.

Job Details: 08/25/2023

"CX complaint is ice maker not working. Inspected/test and found no cool. Checked evap and was not froze over. All food in FC practically thawed. Opened back and found compressor running but hot. Installed coupoler and UV dryer and refilled with 68g of R600. LS pressure was at 14 in vac. Ordering compresor, evaporator, drier and coupler for return on a 3 CT SS job; ordrng 2 WPW10143759 (dryer (1 for FRVS))s and 2 W11506635 (coupler (1 for FRVS))s and 1 W11580057 (compressor) and 1 W11546692 (evapoator), used 1 WPW10143759 (DRIER FRVS), and 1 W11506635 (COUPLER FRVS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Ocean City, MD 21842

Michael E.

Job Details: 08/25/2023

"CX complaint: unit not starting. Tested and verified complaint. Could not get unit into diag. Cycle buttons not responding and will not start. Replaced UI, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEXL2

Near Woodbridge, VA 22193

Demonte S.

Job Details: 08/24/2023

"Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. F6E1 = communication error between Ccu and mcu. Checked the Motor windings. I'm getting 4.3 K Ohms on two windings and 3.3 M Ohms. Ms2 is not reading and thing at all, Open Line.Unit will need the Motor = W10365754 , Ccu = WPW10442137 & Mcu = WPW10374126. Cx paid for the Service Call Only by Card. If the cx calls back don't go without parts."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Chesapeake, VA 23322

Austin D.

Job Details: 08/24/2023

"checked the unit and found that the low side was a little low. hovering at -1 on the low side. checked for any leaks throughout the SS. found none. it seems that when i charged it last time once it equalized overtime it was a little low on charge. added r134a to get the pressure to hold at 5 on the low side. checked all thermistors, fans, etc. did find product on top of the diffuser. i removed it and showed cx so he is aware of diffuser location. unit is good to go. temps upon leaving are 1 in freezer and 41 in the fridge."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Columbia, MD 21044

Robert L.

Job Details: 08/24/2023

"installed deli harness per previous, found existing drain pan had ice under it bowing it, steamed clear all cie and waterheated and reshaped drain, added permagum shim and border to left side forcing all water downhill to right where drain hole is, possible something in hole because no water in tubing behind unit , but water is draining now, cx to monitor, if returns would need 2-3 count to remove doors mullion supports and move evap to get straight shot down tube, refunded $84 for drain kit so only collected$26 for rest of labor cvisa cx paid in full"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Westminster, MD 21157

Brian R.

Job Details: 08/24/2023

came out and broke unit down and cleaned out and lubbed rollers and all. replaced element and tco kit and cleaned back of th unit. let unit run and heat awhile to burn off element. advised cx she wil smell something the first cycle with all the dust and hair cleaned up then she shouldnt smell anything. unit now checks. job complete.

We serviced a

WHIRLPOOL ICE MAKER

Model WRF757SDHZ00

Near Washington, DC 20011

Brian F.

Job Details: 08/24/2023

"Installed freezer led and ice bin, all leds now fully illuminated, ice dispensing properly. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Leesburg, VA 20175

Christian C.

Job Details: 08/24/2023

"Installed tub, gearcase, clutch, slider, and basket. Tested unit no issues. Calbrated unit."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Reisterstown, MD 21136

Brian R.

Job Details: 08/24/2023

cx complaint in unit works great but beeps all the time or cuts off. found codes F2E1 shorted keypad F6E4 no code listed. tested and checked unit. heated to 375 and when done i read 445 and control said 406. will order parts needed. as sooon as parts are in office will schedule.; ordrng 1 W11620552 (Control White) and 1 WPW10181986 (Temperature Sensor)

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS00

Near Towson, MD 21204

Shane M.

Job Details: 08/24/2023

cx complaint the unit isnt poweriing on. found pump not turning on. 120v to pump. replaced pump unit working properly.

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZS1

Near Mineral, VA 23117

Thomas B.

Job Details: 08/24/2023

Removed and replaced the drain pump and the pan assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near ,

Ken M.

Job Details: 08/24/2023

Door and nameplate replaced. Heat applied to the gasket to close air gaps. Door is sealing properly. Old parts left with customer.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Chesapeake, VA 23320

Zachery R.

Job Details: 08/24/2023

"cx complaint unit not dispensing cold water when cycles are set to tap cold, come to find wires not secured to acu, secured wires, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Silver Spring, MD 20904

Justin S.

Job Details: 08/24/2023

"CX complaint was stops mid cycle and lid hinges falling apart. Upon arrival codes f0e5, f7e9,f0e4,f2e1,f5e2 were in the system. Noticed when turning tub by hand i coulkd hear a grinding noise indeciating stator and rotor are rubbing. When i looked under under found a lot of oil was slung around. Ordering Parts for repair. Gearcase, stator, and rotor. Lid, clutch and both hinges will be used on return visit.; ordrng 1 W11393685 (gear case) and 1 W11195971 (stator) and 1 W11260238 (rotor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lancaster, PA 17603

Justin L.

Job Details: 08/24/2023

Was able to access unit and replace heater. Ran test and verified operation. Unit now operates as designed no further work needed

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 08/24/2023

"Cx complaint unit doesn't start. Removed back panel and found the thermal fuse has no continuity. Contacted TL due to number of visits and replacing same part. After replacong fuse, TL suggests taking temp readings at exhaust with thermocoupling. Unit needs to cycle to 3 highs and 3 lows. Its possible the thermostat is faulty and or element is getting too hot. Ordering parts, once approved contact cx to reschedule.; ordrng 1 WP8318268 (thermostat) and 1 WP3392519 (thermal fuse) and 1 279838 (element)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Herndon, VA 20171

Richard B.

Job Details: 08/24/2023

"CX complant. Dishwasher leaking occassionally. Inspected unit and found fill valve electric error and overflow switch. Ran a test wash after clearing codes and after machine cut off mid test error codes returned . Ordering control , fill valve and flow meter / Further work needed. RB; ordrng 1 W11434044 (valve) and 1 W11289893 (flow meter) and 1 W11410062 (control)"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Sterling, VA 20164

Christian C.

Job Details: 08/24/2023

Cx complaint unit is vibrating while in spin. Inpsecteced unit no errors. Unit is not level. Leveled unit. Calibrated unit. Ran through diag cycle no issues. Unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Forest Hill, MD 21050

Neil H.

Job Details: 08/24/2023

REPLACED THE CONTROL THE UNIT NOW FILLING PROPERLY AND TESTED GOOD CX WILL USE AND SEE IF EVERYTHING IS GOOD TO GO CONSISTANTLY

We serviced a

WHIRLPOOL FREEZER

Model KSSC42QMS02

Near Great Falls, VA 22066

Simon

Job Details: 08/24/2023

CX complaints refrigrator not cooling Inspected unit and that found evaporator frost good the last two line they dont get frost pattern ui beeps and coming on and off thermistor reads 8kohms need second tech CX paid for parts and service call .CX will pay for the labor in next visit; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Dover, PA 17315

Fred G.

Job Details: 08/24/2023

"cx complaint unit is still having intermitten power failures. inspected unit and removed kick panel and opened terminal block housing and found unit had a thermal event. I was able to repair wires and replace terminal block with van stock. unit now checks good.; ordrng 1 w11573809 (terminal block (FG VS)), used 1 W11573809 (TERM BLOCK) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Millsboro, DE 19966

Michael E.

Job Details: 08/24/2023

"CX complaint: timer knob post coming out of timer. RTested and verified complaint. Timer knob post is not staying in the timer. Replaced timer, tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chambersburg, PA 17202

Drew B.

Job Details: 08/24/2023

"cx complaint that unit is not coolinf effiecnelty all the time they had another ocmpnay out and they came to a conclusion they just needed to fill more 134a in the unit they came out 2 times in 2 months when looking at psi reading then foudn they never replaced dryer or tap into it.. also suction tube exsessive ice buiild up back by compressor this will need a system diump and charge and replaced ss parts. for cooling issues. verified with MM to 3 count this repair and replace parts. collected 120 for service rest under 5 year coverage,; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 W11492867 (evap) and 1 sstch (ss tch) and 1 3coutn (3 coutn)"

We serviced a

KITCHENAID COOKTOP

Model KGCC566RBL00

Near Aldie, VA 20105

Daniel J.

Job Details: 08/24/2023

cook top sparking under cook top when knobs are turned to start cooking right rear knob found thermal damage to wire harness sugguest new harness and screws moving freely by hand ordering addition screws; ordrng 1 4456901 (harness switch) and 10 3368921 (screw)s

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near La Plata, MD 20646

Leon

Job Details: 08/24/2023

replaced fc door cx feels doors are not level and after trying to close the door the door wouldnt close at all ordering new fc door; ordrng 1 LW10913113 (freezer door)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Ashland, VA 23005

Thomas B.

Job Details: 08/24/2023

Cx complaint unit is not working properly inspected unit found support clip is missing/damaged ordering new support clip; ordrng 1 W10909479 (support)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/24/2023

the cap isnt poiwering the motor makes hum but nothing is happeneing; ordrng 1 W11158830 (cap)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Suffolk, VA 23434

Branden R.

Job Details: 08/24/2023

"cx complaint scraping sound - dryer - intermittent checked unit and found motor shaft bent causing blower wheel to scrap on housing , tryed to bend out but was unable to do so . ordering all parts for repair .; ordrng 1 W11549461 (motor)"

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Ashland, VA 23005

Thomas B.

Job Details: 08/24/2023

Cx complaint front left and front right burners not lightning properly checked orifices doesn't seem to be the issue is making up and they do light if blown on however will not light on their own the spark is present and is working properly however not lightning ordering burner heads and the orifice holders cx is on natural gas; ordrng 2 W11344539 (Burner head)s and 2 W11344746 (Burner head)s and 2 W11337062 (Orifice head)s

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near York, PA 17408

Fred G.

Job Details: 08/24/2023

cx complaint unit didnt stop filling and made a lot of noise. inspected unit and entered diag and found f8e1. cleared code and ran auto test and found unit did finish with out issue. I ran both water valves manually and found both were dispensing as designed. cx did state when unit wouldnt stop filling he did turn water off to the whole house to stop it. i replaced control for a pressure related issue even know unit did not show it in diag. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Wilmington, DE 19801

Taylor F.

Job Details: 08/24/2023

"Cx complaint is unit leaking. Tested inspected and could not verify complaint. Cx stated unit leaked when washing a big load of sheets and only did it one time. Found no signs of a leak at any connections. All drain hoses, pressure hoses and water lines are dry. Ran unit through a cycle and rechecked all connections and could not find any signs of unit leaking. Cx stated builder came out and checked unit before us, its possible the builder corrected issue before arrival. Also load might have been to big and possibly leaked from vent on back of tub. Unit had no error codes, unit is working as designed at this time. Job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE20IXSS6

Near Herndon, VA 20171

Richard B.

Job Details: 08/24/2023

"CX complant,, Dishwasher had smoke coming out of it. Inspected unit and found smokie smell from unit, Found harness , control and console had a thermal event. Leading to smoke from unit. SD pics. Called saftey . Unit is tiled in place,CX would be responsibal for removing tiles to remove unit, Saftey call automaticly hangs up. Glitch in system , Left quote for CX Will call saftey with findings when office shop jobs me. RB; ordrng 1 w10473198 (control 194.25) and 1 wpw10500181 (console 230.46) and 1 wpw10392483 (harness 170.20)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Annapolis, MD 21409

Israel R.

Job Details: 08/24/2023

Customer complaint unit is leakingfromt he vent. I found the unit is leaking letting water though the vent. I remobed the vent and found the gasket is bad. Now the unit is not leaking. AFter talking to the custoemr found that she is opening the door after is done and she does not use heat. WAter standing on the vent is coming out when the wax motor opens up the vent. Adviced the customer to leave the door crack and not wide open. She understads unit is back to normal operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Red Lion, PA 17356

Sal R.

Job Details: 08/24/2023

"CX complai t is that the F has lost cooling. I found that with a thermacoupling the FC temps are 22 degrees. I found a large ball of ice over the cap tube with pnly 1 run of coil frosted. I took a AMP draw on the compressor and found a APM draw of .68 AMPS. Unit will need 1 sealed system repair. I am ordering 1 compressor (W11092625), 1 drier filter (W10843121), and 1 evap coil (W10836706). Return visit will need to be 3 call counted due to the time to replace the sealed system. Once the contract is apporved, and parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11092625 (compressor) and 1 W10843121 (drier filter) and 1 W10836706 (evpa coil) and 1 3callcount (3 call count) and 1 SSTECH (SS TECH)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Windsor, PA 17366

Fred G.

Job Details: 08/24/2023

"i was able to access unit and replace the compressor and filter/dryer as per previous tech. pulled unit into a 30 in vacuum, it held for 30 mins. filled unit with 56g of R600A. unit began to cool. advised cx 24hrs for cooling, 48hrs for ice. unit now checks good.; ordrng 3 w11506635 (process stub (FG vS))s and 1 876765 (tubing kit (FG VS)), used 3 W11506635 (COUPLER), and 1 876765 (TUBE KIT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602ESS01

Near Vienna, VA 22182

Simon

Job Details: 08/24/2023

CX complaints refrigrator not cooling both sections even after repair .Inspected unit found the freezer thermestat reads 7.61k ohms.ordered freezer and refrigartor thermistor.SZ; ordrng 1 WP2306010 (refrigrator thermistor) and 1 2188820 (freezer thermistor)

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW0

Near Wilmington, DE 19809

Taylor F.

Job Details: 08/24/2023

"Cx complaint is unit not completing cycles. Tested inspected and verified complaint. Replaced the rotor, stator, clutch and slider from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRM00

Near York, PA 17406

Fred G.

Job Details: 08/24/2023

"cx complaint unit is not getting to temp. inspected unit and found unit was empty, no products inside. took air temp and found 0 degrees FC, 43 degrees RC. i found a full frost pattern in the FC. I found when looking at bottom of RC evap I did not see frost. i unplugged unit and plugged unit in with gauges and found 8 in vacuum and 125psi on high side. called TL ran test 4 and found gauges equalized to 26psi on both sides. 04= 0 in vaccum, 125psi high side. 05= 9 in vacuum low, 130psi high side. TL had me add 1oz of R134A. pressures were 2 in vacuum low, 150psi high after. TL thinks unit has a small leak somewhere. I did not find and dye with light. unit is unrepairable"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near New Oxford, PA 17350

Bernard M.

Job Details: 08/24/2023

"Cx complaint unit doesn't cool. When arrived the unit was cooling as designed with food frozen. Found the unit in a defrost mode. Cx stated frost had been on evap cover but melted when unit wouldn't come back on. Attempted to enter service mode but found all leds off. The compressor was running. Ordering parts, once available contact cx to reschedule.; ordrng 1 W11442542 (control) and 1 W11676781 (inverter box)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near La Plata, MD 20646

Leon

Job Details: 08/24/2023

replaced freezer compartment door

We serviced a

KITCHENAID RANGE

Model kdrs467vss04

Near Falls Church, VA 22043

Jason A.

Job Details: 08/24/2023

Called office - Unit in warranty. 2015 serial number. Weird. CX complaint COOKTOP continues to spark after flame is lit. Cleaned electrodes. Check burner caps correct Found 2 wires short to ground.> JJ; ordrng 1 WPW10475147 (Spark module re-order) and 4 W10833887 (electrode CF CR RR LR 4 needed)s and 1 W10507834 (ignition harness) and 2 W10833887 (LR RR electrode)s and 1 W10854967 (CR electrode)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ

Near Aldie, VA 20105

Daniel J.

Job Details: 08/24/2023

found evap froze over and steamed and removed went to qoute customer. not loading prices and says all parts no longer avalable unit needs new door gaskets and motor evap for fridge section. unable to pull up prices; ordrng 2 W10873941 (gasket)s and 1 W10799016 (motor evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Long Neck, DE 19966

Michael E.

Job Details: 08/24/2023

"CX complaiont: no cool. Tested and verified compklaiht. Evap completely frosted up. Heater wire backed out of plug. Defrosted evap. Ordering heater. CX paid in full for service, labor, S&H and part. No money owed on repair visit. Cannot reschedule due to SO part; ordrng 1 W11650662 (heater)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Washington, DC 20015

Brian F.

Job Details: 08/24/2023

"Cx states not filling, fabric softener not dispensing. Entered diagnostic mode, found saved F8E1 long fill error. Entered manual test mode, hot valve and fabric softener valve activating, but no water coming out, found hot water supply was turned off. Turned on hot water and retested, valves now dispensing water. Tested with normal cycle, unit filled and started washing. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MHW7000XW2

Near Reston, VA 20194

Simon

Job Details: 08/24/2023

CX complaints washer not operating properly .inspected unit and replaced door lock unit door lock but wont ACU and UI not responding .CX will order a new washer.SZ

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Milton, DE 19968

Michael E.

Job Details: 08/24/2023

"CX complaint: low flow error code. Tested and verified complaint. F8E1, F5E2, error codes. Door lock worked properly every time but hot water valve failed in quick wash. Replaced hot inlet valve, tested unit and it is now working proeprly. CX paid for service, labor, part and S&H on CC. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Biglerville, PA 17307

Bernard M.

Job Details: 08/24/2023

"Cx complaint unit makes noise while spinning. Ran test cycle and when unit was spinning it would make loud screeching noise. Inspected underneath and found belt dust inside the shield and markings on splutch and pulley on motor. Also found capacitor leaking grease. Replaced, motor, splutch and belt using pre-id parts and replaced capacitor, W11395618, using vanstock. Ran test cycle and unit completed test without any noises. Unit checks good; used 1 W11395618 (capacitor-BM-VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Ashburn, VA 20148

Richard B.

Job Details: 08/24/2023

"CX complant. Freezer not cold enough. Inspected unit nd found freezr running but not getting cold enough , Found no ice on evap , Temps in freezer were in the low to mid 30s. Ordering sealed system .ompressor covered until 09/27/23 per entitalments. If CX calls back , 550 labor . CX paying 120 service call only. RB; ordrng 1 W10276644 (compressor) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Indian Head, MD 20640

Leon

Job Details: 08/24/2023

cx complaint was unit wouldnt start confirmed issue replaced the control the tested unit everything worked as it should but i did see alot of mosture builting up on the ui just from the hot water comig into the unit

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Arlington, VA 22201

Lloyd B.

Job Details: 08/24/2023

"Cx complained of an error. Inspected the unit and found that the errors are F7E1 for motor failure and F9E1 for drain issue. The unit does not fill or wash, only tries to drain. Unit needs new sump.; schdld next appmnt for 8/30 WED !"

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLE01

Near Baltimore, MD 21216

Shane M.

Job Details: 08/24/2023

cx complaint the unit lights are out in fz and gasket is ripped. can confirmed both complaints. service pointer for LEDs. left all leds with cx. ordering fz door gasket.; ordrng 1 W10611109 (gasket)

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Wilmington, DE 19810

Taylor F.

Job Details: 08/24/2023

Replaced coin box for cx. Unit is now working as designed. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near York, PA 17406

Fred G.

Job Details: 08/24/2023

"F7E2, F5E1. i then ran a auto test and found unit filled with water then drained right away and displayed a f8e4. i replaced sump and motor and found unit now checks good."

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Fredericksburg, VA 22401

Robert W.

Job Details: 08/24/2023

Arr at CX and opened new door box and CX seen dent in door and declined new FC door due to damage. Ordering FC door.; ordrng 1 W11561286 (FC door)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near McLean, VA 22101

Lloyd B.

Job Details: 08/24/2023

Cx complained the unit would not start on occasion. Inspected the unit and could not duplicate the problem and the cx says it has been working correctly. Explained on how to close the door with slight pressure. Cx also complains of an error code when using steam function. There is an F4E4 for humidity sensor. Cycled power off and on and tested and the code remained. WP suggest changing both control and sensor at the same time.; ordrng 1 W11325786 (appliance manager) and 1 W10460457 (humidity sensor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near North Potomac, MD 20878

Ricardo S.

Job Details: 08/24/2023

"Cx complains that the unit not dispensing water, but make ice normally, inspected unit, filter and dual valve cks ok, the dispenser swirch bracket is bad and swithc wont make a good contact. i tried to fix the bracket and now the water dispenser works .. order part; ordrng 1 W11204892 (door-ice) and 1 W11087492 (switch)"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Broadlands, VA 20148

Richard B.

Job Details: 08/24/2023

"CX complant. Washer dosent work. Inspected unit , No error codes , Found start and run windings on motor good , Found unit needs capaicater In stock , Further work needed. RB; ordrng 1 W11395618 (capaciter)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS02

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/24/2023

"cx complaint ice in base of FC, found evap drain frozen over, found large pile of evap(see pic), found drain tube clogged with ice, vacuumed all glass out of evap, steamed alll ice , cleared drain tube and grommet in unit, water flowing freelt ot drain pan, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bowie, MD 20720

Shawn D.

Job Details: 08/24/2023

"opened system and had little to no freon in the system and smells some. checked fridge evaporator i think i feel oil at the bottom. grabbed part from v/s and installed then replaced the compresor drier coupler vacumed system down and filled to recomended and started cooling replaced freezer led and all leds work. unit is good to go; ordrng 1 W11492867 (fridge evap SD V/S) and 1 W10913906 (coupler SD V/S), used 1 W11492867 (fridge evap SD V/S), and 1 W10913906 (COUPLER sd v/s) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW

Near Fredericksburg, VA 22408

Robert W.

Job Details: 08/24/2023

"CX Complaint is the timer failed. Inspected unit and found the timer has failed and wont rotate at all, Replaced timer and tested unit is working properly."

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Red Lion, PA 17356

Sal R.

Job Details: 08/24/2023

"With the assistanse of a 2nd tech, I was able to access and replace the idler pulley and roller supports. UNit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Waynesboro, PA 17268

Drew B.

Job Details: 08/24/2023

cx complaint that unit is not cooling properly again . i arrived found partiallyu iced over evap. i thawed and checled al connections and now checked the control. and foudn open at the heating relay on the board replaced control and allow unit to cool effiecntly.

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