We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/30/2022
Replaced part and ran a test cycle. The unit worked as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near York, PA 17404
Sal R.
Job Details:
11/30/2022
CX complaint was that the light would not come on when the door was opened. I found a faulty door switch. I replaced the switch and found that the light came on only when the switch was in a closed postion. I reversed the wireing and found the same concerns. I replaced the control and again found the same concerns. I am reodering 1 new door switch (W11384469). Return date set for 12/6; ordrng 1 W11384469 (door switch 36 @ tribs)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Washington, DC 20009
Samuel R.
Job Details:
11/30/2022
cx complaint unit is not working.inspected unit and found no error codes tested unit and found unit to heat properly on all elements.unit makes noise from metal expanding when its up.also other sound is relay goinf off during bake.unit is working as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2389GES
Near Reisterstown, MD 21136
Andrew H.
Job Details:
11/30/2022
Installed service kit provided by cx. Unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near York, PA 17404
Sal R.
Job Details:
11/30/2022
CX complaint was that the light would not come on when the door was opened. I found a faulty door switch. I replaced the switch and found that the light came on only when the switch was in a closed postion. I reversed the wireing and found the same concerns. I replaced the control and again found the same concerns. I am reodering 1 new door switch (W11384469). Return date set for 12/6; ordrng 1 W11384469 (door switch 36 @ tribs)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Sterling, VA 20164
Christian C.
Job Details:
11/30/2022
Cx complaint unit dispenses water slowly. Inspected unit tested water with filter in and water is slow. Removed filter and water is still slow. Installed my water bypass cap and water flows strong. Ordering filter head and filter.; ordrng 1 W11346623 (filter head) and 1 EDR4RXD1 (filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Burke, VA 22015
Carl R.
Job Details:
11/30/2022
Dropped part at the door. Per cx request see pic
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Burke, VA 22015
Carl R.
Job Details:
11/30/2022
Dropped part at the door. Per cx request see pic
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Burke, VA 22015
Carl R.
Job Details:
11/30/2022
Dropped part at the door. Per cx request see pic
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Williamsport, MD 21795
Danny R.
Job Details:
11/30/2022
"unit had a bad cap it wouldnt power the motor replaced with van stock checksok; ordrng 1 w11395618 (cap look look dr vs), used 1 w11395618 (cap look look dc vs) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS5
Near Chesterfield, VA 23832
John P.
Job Details:
11/30/2022
"CX complaint unable to remove base of bulb from socket, bulb base separated from bulb, was able to remove bottom half of bulb from socket installed bulb tested working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Wolf, PA 17347
Sal R.
Job Details:
11/30/2022
"Per tyhe previouse tech, I was able to access and replace all 3 parts. I ran a auto test and a recalibration and found the unit to be opperating as designecd. CX informed me that the noise only seems to happen with a load of bath towels in the unit. I advised to lighten the loads. Unit test good."
We serviced a
JENNAIR HOOD
Model JXW9048HP4
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/30/2022
"CX complaint noisy fan.Ran the fan, confirmed noise coming left blower wheel. Ordering blower fan W11499036. **2 TECH**, the part to be replaced is too high, big and heavy for one single person.; ordrng 1 W11499036 (blower fan) and 1 2nd tech"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Fallston, MD 21047
Keith H.
Job Details:
11/30/2022
installed ui and fan motor collected labor
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29BBWH00
Near Fairfax, VA 22032
Carl R.
Job Details:
11/30/2022
"Cx complaint is, Power and lights…no cooling. Removed rear cover to gain access to the control board. Removed original control and replaced it with new. Removed front panel and installed new panel. Unit still not Powering up. Found house has infestation of chipmunk and possible mouse"
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Hedgesville, WV 25427
Danny R.
Job Details:
11/30/2022
gera case makes lots of noise and the gaskey on gear cazse is folded over leaking water into gear case will need gear case; ordrng 1 W11449840 (gear case) and 1 W10721967 (pully) and 1 WPW10006384 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Bear, DE 19701
Frederick R.
Job Details:
11/30/2022
CX complaint is fridge lights out. Inspected unit and verified that the FC LED had become faulty. Replaced LED from pre-id and all lights in unit are now working. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Glen Allen, VA 23059
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit not washing. Found sump motor failed. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WTW7000DW0
Near Silver Spring, MD 20910
Samuel R.
Job Details:
11/30/2022
cx complaint unti is not working.inspected unti and found unit to have error code f02 and f0e3.ran service test and unit worked well.recalibrated unit and found unit full of suds.advised cx to properly load unit and care for unit.unit is working as it should.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model KMHS120ESS09
Near Leesburg, VA 20176
Ken M.
Job Details:
11/30/2022
"Customer complaint is that the unit not heating. Unit tested and buzzes loudly, but does not heat. Confirmed power out of the control. Capacitor tested good. Diode tests open in both directions. Recommend replacement of magnetron and diode. Magnetron and diode replaced and unit retested. Unit is working properly. Old magnetron left with customer. Diode returned for quality analysis."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Israel R.
Job Details:
11/30/2022
Installled ice maker. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Richmond, VA 23223
Jerod R.
Job Details:
11/30/2022
"new ice make did not have proper harness , looking up harness and ordered correct; ordrng 1 W10715709 (icemaker)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Stafford, VA 22556
Thomas B.
Job Details:
11/30/2022
While replacing the element noticed belt not attached to drum went to reseat found motor pulley snapped ordering motor pulley and belt; ordrng 1 W10837625 (motor pulley) and 1 661570V (belt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/30/2022
"cx complaint is F8E4 and the UI coming apart. UI is peeling apart and display is not working properly. tired checking for error codes but cant make out what they are due to parts of display not working. found small amount of water in the drip pan. cleared codes, ran service cycle. nothing leaked. put detergent pod in unit and ran cycle. still nothing leaked. raised front feet beings unit was not level. no moisture on inner door. door gasket looks good. ordering UI and panel. schedule when avaialbe.; ordrng 1 W11460908 (control panel) and 1 W11460962 (control panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS00
Near Oakton, VA 22124
Richard B.
Job Details:
11/30/2022
"CX complant. Water dispensing slowly. Prior diagnosis found unit needs filter head and filter bracket. Installed and tested unit , Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Annapolis, MD 21401
Emmanuel R.
Job Details:
11/30/2022
"Cs unit is leaking water from the top, confirmed complaint. i found the dual valve has failed and leaks water from the base everytime you dispense water. orderging dual valve. Installed comntrol boards and pick up Dataloggers in the bin.; ordrng 1 W11482383 (dual valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT2
Near Ocean View, DE 19970
Michael E.
Job Details:
11/30/2022
CX complaint: not draining properly. Tested and verified complaint. I found that the air intake for the drain which is mounted in the sink has a failing check valve which is allowing water to come out of the air intake when DW drains. Unit is working properly. I advised CX to have a licensed plumber address the problem. Job is complete
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near ,
Demonte S.
Job Details:
11/30/2022
Inspected the unit. Found that the cx is saying that the Washer will not start. Ran Service Diagnostics on the unit. Error Codes are F6E3 = Acu can't hear U.i.. Checked the User Interface Harness. All three Harness Wire prongs I'm getting 0.3 Ohms. Green light on the Control Board is flashing. Checked the Voltage to the Control Board. I'm getting 121. 3 Volts. Unit has 5 + Dc Volts. I then cleared the error code. Ran Key activation all lights went out. Tried to start the unit on Normal mode. Start button will not respond. Cx paid for the Service Call Only by Check. Check is in the Blue money bag. If the cx calls back Order the User Interface = W11112656 & Main Control Board = W11400681. Don't go without parts.
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Petersburg, VA 23803
Chris B.
Job Details:
11/30/2022
replaced fc door sealed door advised cx to not put items ontop of unit to keep door from shutting tested unit working as desighend
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Richmond, VA 23223
Jerod R.
Job Details:
11/30/2022
"new ice make did not have proper harness , looking up harness and ordered correct; ordrng 1 W10715709 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Fairfax Station, VA 22039
Robert W.
Job Details:
11/30/2022
Defrosted evap completely ice over replaced thermistor and fan scroll.
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Norfolk, VA 23508
Anthony D.
Job Details:
11/30/2022
"cx complaint unit making squealing noise during spin checked unit to find no error code ran automatic test cycle could not replicate noise ran drain and spin with about 5 towels heard noise coming from rear of unit removed rotor from back of tub noticed oil starting to leak from bearing ordering tub assembly, stator, rotor, and second tech due to unit being stacked and in a small area; ordrng 1 W11378552 (tub assembly) and 1 W11354542 (stator) and 1 W11314361 (rotor) and 1 LOOK/LOOK (2tech/ 2 count)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near East Petersburg, PA 17520
Justin L.
Job Details:
11/30/2022
As per previous visit was able to access unit and replace part. During replacement found that the slides and hinge had failed as well. Ordering the parts needed and office will need to set return.; ordrng 1 WPW10128850 (slide arm kit) and 1 W10874474 (hinge) and 1 461967570351 (torsion spring) and 1 461967750494 (support) and 1 W11214480 (slide arm) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fairfax, VA 22032
Carl R.
Job Details:
11/30/2022
"Cx complaint is, Not Starting or Operating - Dishwasher. Found that the adjuster on both side's of the rack. Cx had to make the dishwasher rack work with tie straps. Removed the original adjusters and installed new adjuster kit. Unit working properly."
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMLS311HSS1
Near Fairfax, VA 22030
Demonte S.
Job Details:
11/30/2022
Arrived at the cx house. Took the unit out of Demo Mode. Tested the unit. All Lights & Fan Motor are working. Unit is Heating. Unit is working as Designed. Please see Sd Pictures if any questions.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Ranson, WV 25438
Ricky E.
Job Details:
11/30/2022
9-1 the unit had a broken connection at the drain pump. fixed the connection and now the pump is running.. the drain line is leaking.. need parts...; ordrng 1 W11244231 (hose)
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Washington, DC 20037
Samuel R.
Job Details:
11/30/2022
cx complaint unit is not having cold water.inspected unit and could confirm cx complaint.found lines to be connected wrong.installed lines correctly and unit is now working.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Wolf, PA 17347
Sal R.
Job Details:
11/30/2022
"Per tyhe previouse tech, I was able to access and replace all 3 parts. I ran a auto test and a recalibration and found the unit to be opperating as designecd. CX informed me that the noise only seems to happen with a load of bath towels in the unit. I advised to lighten the loads. Unit test good."
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES0
Near Bowie, MD 20721
Shane B.
Job Details:
11/30/2022
cx complaint is the unit not reaching set temp and heater very slowly. she said she can see broil element working. i checked for codes and found none saved. inspected bake element and found it twisted and broken. element has failed. replaced element with preIDed part and tested unit. it heated quickly and reached set temp. unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES1
Near Laurel, MD 20723
Israel R.
Job Details:
11/30/2022
Installed new burners and tested. Unit is back to normal opoerations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Springfield, VA 22152
Carl R.
Job Details:
11/30/2022
"Cx complaint is, Not Starting or Operating - Dishwasher. Power was off to unit when I arrived. Removed door to dishwasher and installed parts from the previous technician recommendations. Removed original control, ui, and fan motor. Installed parts and tested unit. Unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Martinsburg, WV 25401
Ricky E.
Job Details:
11/30/2022
unit is leaking fromt he icemaker.. will need the icemaker...; ordrng 1 w11546935 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Virginia Beach, VA 23455
Austin D.
Job Details:
11/30/2022
came out to resolve the issue disassembled the unit as needed. replaced all parts. unit is running as designed. if cx calls back or issues persists send tech with (2) WP2188820 thermistors. advised cx to monitor the unit and if food is still freezing to call us back. cx agreed.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Fairfax, VA 22030
Richard B.
Job Details:
11/30/2022
"CX complant. Washe rmaking noise. Prior diagnosis found unit needs slider and gearcase. INSTALLED BOTH AND CALIBRATED UNIT. working as designed. Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Glen Allen, VA 23059
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit not washing. Found sump motor failed. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Norfolk, VA 23508
Anthony D.
Job Details:
11/30/2022
"cx complaint unit making squealing noise during spin checked unit to find no error code ran automatic test cycle could not replicate noise ran drain and spin with about 5 towels heard noise coming from rear of unit removed rotor from back of tub noticed oil starting to leak from bearing ordering tub assembly, stator, rotor, and second tech due to unit being stacked and in a small area; ordrng 1 W11378552 (tub assembly) and 1 W11354542 (stator) and 1 W11314361 (rotor) and 1 LOOK/LOOK (2tech/ 2 count)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near ,
Demonte S.
Job Details:
11/30/2022
Inspected the unit. Found that the cx is saying that the Washer will not start. Ran Service Diagnostics on the unit. Error Codes are F6E3 = Acu can't hear U.i.. Checked the User Interface Harness. All three Harness Wire prongs I'm getting 0.3 Ohms. Green light on the Control Board is flashing. Checked the Voltage to the Control Board. I'm getting 121. 3 Volts. Unit has 5 + Dc Volts. I then cleared the error code. Ran Key activation all lights went out. Tried to start the unit on Normal mode. Start button will not respond. Cx paid for the Service Call Only by Check. Check is in the Blue money bag. If the cx calls back Order the User Interface = W11112656 & Main Control Board = W11400681. Don't go without parts.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Richmond, VA 23223
Jerod R.
Job Details:
11/30/2022
"tested unit found unit not showing proper voltage reseated plub voltage is now present, found unit still not running found connector at motor loose reconnected and tested unit is now fully functional"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Woodbridge, VA 22192
Thomas B.
Job Details:
11/30/2022
Prior work performed do not see parts installed ordering parts per prior technician notes; ordrng 1 W11483553 (Tub seal) and 1 W11573703 (Left door hinge) and 1 W11573702 (Right door hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Fairfax, VA 22032
Carl R.
Job Details:
11/30/2022
"Cx complaint is, Making too Much Ice - Ice Maker is in Freezer - Refrigerator. Found that the unit is not making enough ice. Found that the ice make is randomly working. Ice maker is getting 120 vac. Unit did harvest when new ice maker was installed. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Arlington, VA 22205
David J.
Job Details:
11/30/2022
CX complaint refrigerator. Temperatures are too cold. After previous text visit he had found this unit need a new control and thermistor. Arrive today and checked temperatures and had 4° in the freezer and 30° in the refrigerator. Unplugged unit replace control removed back panel and refrigerator and found a short thermistor hanging from ceiling and the long for Mr. on panel. I do not know why a small one was installed. Removed birthday misters and tested in a glass of ice water and had 6.7 K ohms on both. Plugged in original long thermistor and replaced all back panel parts found that part of diffuser cover is defective and needs to be replaced and also going to order the proper thermistor for a return visit.; ordrng 1 W11256504 (Air diffuser cover) and 1 W11438736 (Air diffuser cover thermistor)
We serviced a
WHIRLPOOL COOKTOP
Model 89891
Near Newport News, VA 23608
Justin W.
Job Details:
11/30/2022
cx complaint unit is smoking during use. checked unit to find smoke is coming from unit having build up near elements from being used. advised cx to clean unit. called safety spoke to Donna retaped exhaust to downdraft using aluminum tape
We serviced a
WHIRLPOOL ICE MAKER
Model KUIC18NNZS0
Near Hamilton, VA 20158
Ken M.
Job Details:
11/30/2022
"Valve replaced and tested, no leaks. Started a normal run and the unit just kept filling, could not tell that the reservoir was full. Ordering fill sensor and harness.; ordrng 1 WPW10485962 (sensor) and 1 WPW10485955 (harns-pump)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Glen Allen, VA 23059
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint lamp burnt out. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Fairfax, VA 22030
Richard B.
Job Details:
11/30/2022
"CX complant. Washe rmaking noise. Prior diagnosis found unit needs slider and gearcase. INSTALLED BOTH AND CALIBRATED UNIT. working as designed. Job completed, RB"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Ashburn, VA 20147
Ken M.
Job Details:
11/30/2022
Magnetron and control replaced and tested. Unit threw the error code again. Inverter replaced and unit retested. Unit is working properly. Old inverter left with customer.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/30/2022
cx complaint aig washer loud banging during cycle checked unit and found bad gearcase on unit bad and abnormal noise coming from belt and motor found signs of oil under unit ordering all parts for gearcase replacement to be done . 1 ( LOOK /LOOK ); ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 WPW10006384 (belt) and 1 W11395618 (capacitor) and 1 W10721967 (pully) and 1 W11550891 (agitator)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA01
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/30/2022
replaced 12 failed led moduled. unit now illuminating properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Arlington, VA 22204
David J.
Job Details:
11/30/2022
CX complaint came home from work one day and unit was making a loud buzzing noise. Woke up the next morning and found everything in freezer. Had gone soft. Arrive today to unit being unplugged plug unit up to wall start device kicked on and compressor was making a loud metallic sound. It would last for about 20 seconds and then would kick off after another minute. It would start again do the same noise and then kick off. Called a H and explain to him the situation and let him hear the noise was told the compressor is locked up or a bad start device. I was told to order compressor kit for a sealed system repair. Ordered all parts in scheduled for return visit or repair when we come back.; ordrng 1 WPW10507886 (Compressor kit) and 1 W10843121 (Drier) and 1 876764 (Coupler) and 1 Sstech (Ss tech)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS00
Near Bethesda, MD 20816
Dustin F.
Job Details:
11/30/2022
"Inspected unit, replaced Harnass and evap cover. Unit did NOT need a new drip pan. Tested unit, unit now working as intended."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Norfolk, VA 23502
Branden R.
Job Details:
11/30/2022
"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit is running as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Upperville, VA 20184
Daniel J.
Job Details:
11/30/2022
unit not agitating or spinning ran diag noise from motor slight hum removed cover inspected cam able to move basket while spinning by hand but vertical movement on gear cse top and bottom ran calibration no movement from pulley sugguested motor and also gearcse customer declined paid 120 for service call
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Norfolk, VA 23502
Branden R.
Job Details:
11/30/2022
"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit is running as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/30/2022
"arrived at cx house to diagnose washer shaking alot. cx thought repair would be covered under 10yr limited parts warranty, advised cx that only covers cost of motor and basket. went over oow pricing and cx declined service. no service provided, no money collected."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22554
Tanner B.
Job Details:
11/30/2022
"metallic noise during spin, unit needs gearcazse, clutch and belt .; ordrng 1 look (look) and 1 2ct (2ct) and 1 W11449840 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Plain View, VA 23156
Lucas R.
Job Details:
11/30/2022
replaced valve leveled unit calibrated and tested unit working as designed
We serviced a
WHIRLPOOL RANGE
Model JGD8345ADW
Near Thurmont, MD 21788
Brian R.
Job Details:
11/30/2022
"cx complaint is flames really high and black soot under pots and pans. said after Rick was here her husband replaced the parts and had someone out to look and said the Orifices were not changed and the reg gas ones are in place. she also said left side wont work just clicks. she said she asked for Ricky to come back as he new this unit and them and whats going on and all. tested and checked unit. unit will need new Orifices replaced and adjusted for proper flame.left side clicks and turns fan on spark comes out to soon as rail looks cracked. will bring back other parts but dont think there needed as they were replaced. will order parts needed and office will schedule. cx wanted to pay in full.; ordrng 1 74006049 (Kit, Lp Orifice 39.05) and 1 WP74006070 (Whirlpool E-burner, Grill 217.03) and 1 W11233071 (Knob, Valve (wht) 40.63)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Gainesville, VA 20155
Ezra M.
Job Details:
11/30/2022
"cust stated fc stopped cooling. rc temps normal. on arrival, items in fc frozen. checked fc temp with thermocouple, freezer reading at 3 degrees, set to 1. good frost pattern, no ice buildup. unit working properly"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/30/2022
cx complaint aig washer loud banging during cycle checked unit and found bad gearcase on unit bad and abnormal noise coming from belt and motor found signs of oil under unit ordering all parts for gearcase replacement to be done . 1 ( LOOK /LOOK ); ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 WPW10006384 (belt) and 1 W11395618 (capacitor) and 1 W10721967 (pully) and 1 W11550891 (agitator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Maidens, VA 23102
Jerod R.
Job Details:
11/30/2022
"tested unit found unit has foam blocking rear duct to ref/ice maker , used endoscope and added pics to ticket called tech line"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS27CXMS1
Near Annandale, VA 22003
Lloyd B.
Job Details:
11/30/2022
Cx complained of a gasket tear. Installed new gasket and applied heat around the cabinet for a better seal. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Richmond, VA 23227
Jerod R.
Job Details:
11/30/2022
"tested unit found unit had bad cap, cap was leaking oil, replaced cap and tested unit is now fully functional; ordrng 1 W11158830 (cap(truck stock)), used 1 W11158830 (cap) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/30/2022
came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778 - . . . checked unit and replace heating element tested unit and unit is running as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Frederick, MD 21702
Brian R.
Job Details:
11/30/2022
cx complaint is with unit and its running issues and lighs are blimking. was able to power on and off unit and then put in test mode and run auto test as well. unit ran through auto test then flashed a code. lid locks and unlocks and unit fills and drains and runs as it should. started a quick wash while uploading tech sheet as no service out here. units flashes code F1E1 and F5E4. cleared codes and ran unit on normal wash. unit seems to run and check. per codes i advised cx we will order parts needed and as soon as they come in office will schedule.; ordrng 1 W11481116 (Control) and 1 W11513246 (Control)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Washington, DC
Shawn D.
Job Details:
11/30/2022
replaced font left burner head and tested works great. had cx approve it and she said its good. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Maidens, VA 23102
Jerod R.
Job Details:
11/30/2022
"tested unit found unit has foam blocking rear duct to ref/ice maker , used endoscope and added pics to ticket called tech line"
We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDE01
Near McLean, VA 22102
Jason A.
Job Details:
11/30/2022
CX just moved in. Toll bros builder replaced part. CX did not want us to work on unit. If CX calls back order 4 (12) - W11632139 LEDs per TSP W11606409 Rev E / S84638
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Richmond, VA 23227
Jerod R.
Job Details:
11/30/2022
"tested unit found unit had bad cap, cap was leaking oil, replaced cap and tested unit is now fully functional; ordrng 1 W11158830 (cap(truck stock)), used 1 W11158830 (cap) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Shepherdstown, WV
Ricky E.
Job Details:
11/30/2022
"installed part, unit cks ok.."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near McLean, VA 22102
Jason A.
Job Details:
11/30/2022
New owners have moved in. Toll bro replaced unit. Did not want us working on them. See TSP W11639932 RevA https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11639932-reva.pdf > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Odenton, MD 21113
Israel R.
Job Details:
11/30/2022
"Customer complaint unit is not cooling. I found the unit is not one. I plugged it in and as soon as i started it the compressor was buzzing. I removed the cover and found no frost even though the compressor is on. I tested amps and the compressor is reading 4.1 amps. Locked up compressor. ORdering compressor, dryer, coupler and evap. Called office and schedule for thrusday 8th dec.; ordrng 1 WPW10507886 (compressor) and 1 W10843121VP (drier-tube) and 1 W10836706 (evaporator) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Bear, DE 19701
Frederick R.
Job Details:
11/30/2022
CX complaint is fridge lights out. Inspected unit and verified that the FC LED had become faulty. Replaced LED from pre-id and all lights in unit are now working. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Clarksville, MD 21029
Eric W.
Job Details:
11/30/2022
cx complaint was unit wasnt cooling plugged unit in heard the compressor start up then the start device would cut off after a few mins. we cut open the unit seen the unit had alot of r600 in it so we replaced the compressor and the drier refilled unit with 2.40 r600 told cx temps should be back up in 24hrs
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Glen Allen, VA 23059
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit not washing. Found sump motor failed. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID RANGE
Model KGSS907SSS02
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/30/2022
"Cx complaint after preheat the oven doesn't keep the temperature.Removed oven bottom and shield. started 200F bake cycle. The oven preheated and then cycled 4 times. The 5th time I heard the spark sound several times , but no spark came out the igniter and the gas valve turned off. Quoted repair $710.82 with $145 labor for spark module WPW10331686, bake igniter WP9760229 and bake/broil harness WP9762904. Cx needs more time to make a decision. Collected $120 with check # 552; ordrng 1 WP9760229 (bake igniter) and 1 WP9762904 (bake/broil harness) and 1 WPW10331686 (spark module (DSI board))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/30/2022
Replaced part and ran a test cycle. The unit worked as designed
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lebanon, PA 17046
Fred G.
Job Details:
11/30/2022
"i was able to access unit and replace the sump assy, and heating element as per previous tech. I found the units control is working as designed. no need to replace. tested unit for leaks and found unit now checks good."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GLO
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
11/30/2022
"Replaced parts and ran a test cycle. The unit washed and drained ok, the dispenser opened."
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
11/30/2022
"cx complaint is the discoloration of the burners and the coating on the knobs peeling off. unit is within 30days of purchase. cx has only used unit a couple times. unit is also missing 1 of the mounting backets under the unit. i found knobs are peeling. burners heads all have small spots of dicoloration that are peeling. only 1 mounting bracket under unit. ordering burner heads, knobs, mounting bracket and screw. schedule when all parts are available.; ordrng 3 WP8286814 (burnr-head)s and 1 WP8286813 (burnr-head) and 1 WP8286815 (burnr-head) and 5 W11366438 (knob)s and 1 WP3801F93551 (backet) and 1 WP7101P06260 (bracket screw)"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Petersburg, VA 23803
Chris B.
Job Details:
11/30/2022
replaced fc door sealed door advised cx to not put items ontop of unit to keep door from shutting tested unit working as desighend
We serviced a
MAYTAG OVEN
Model MGR6600FZ2
Near Felton, PA 17322
Sal R.
Job Details:
11/30/2022
CX comoliant is that the utni will nit ignite. I found that the DSI board is faulty not sending the proper voltage to ingite the unit.I am ordering 1 Control (W11162730). I have set a retun date for 12/9; ordrng 1 W11162730 (DSI board 8 @ tribs)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Israel R.
Job Details:
11/30/2022
Installled ice maker. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Shepherdstown, WV
Ricky E.
Job Details:
11/30/2022
"installed part, unit cks ok.."
We serviced a
IKEA REFRIGERATOR
Model IX6HHEXDSM01
Near Baltimore, MD 21212
Keith H.
Job Details:
11/30/2022
arrived and unit still working fine i repalced control told cx to keep an eye on it and call back if needed
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW3
Near Arlington, VA 22207
David J.
Job Details:
11/30/2022
CX complaint unit will not agitate and lid. Lock does not work correctly after previous tech visit. They had found the unit needed a new lid latch and control arrive today. Inspected unit and found complaint. Removed old parts and replaced control and new lid latch. close lid and tested unit lid now. Does latch. Brent is Cycle and found unit agitates correctly. Unit is now working as designed job complete
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHV04
Near Bowie, MD 20721
Shane B.
Job Details:
11/30/2022
arrived and installed new UI. restored power. temps in unit were good. cx said it stopped cooling once since last visit. unit is working as designed. cx is going to monitor temps.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Falmouth, VA 22405
Tanner B.
Job Details:
11/30/2022
"Installed new harness , tested unit. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/30/2022
CX complaint about unit making a loud noise when spins inspected & found bearing loud inside gearcase asm no oil leakage MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENTGAVE CX A QUOTE & DECIDED TO CALL US BACK PAID FOR SVC CALL ONLY; ordrng 1 W11454741 (gearcase) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Washington, DC 20003
Shawn D.
Job Details:
11/30/2022
"opened system seemd full of froen. replaced compressor drier used coulers from v/s then vacumed unit down and filled and drier started leaking at the welds. went to van grabbed another drier and coupler instaled then vacumed unit down and filled to reocmended and got good pressure. unit is good; ordrng 2 WPW10143759 (UV DRIER SD V/S)s and 1 w10913906 (coupler SD V/S) and 1 w10890099 (coupler SD V/S) and 1 w10890115 (coupler SD V/S) and 2 W10891058 (coupler SD V/S)s and 2 w10890126 (coupler SD V/S)s, used 2 WPW10143759 (UV DRIER SD V/S), 1 w10913906 (coupler SD V/S), 1 w10890099 (coupler SD V/S), 1 w10890115 (coupler SD V/S), 2 W10891058 (coupler SD V/S), and 2 w10890126 (coupler SD V/S) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Sinking Spring, PA 19608
Fred G.
Job Details:
11/30/2022
"cx complaint unit is making noise while running. inspected unit and found idler pulley was siezed. was able to replace it with van stock. tested unit and found unit now checks good.; ordrng 1 W10837240 (idler pulley (FG VS)), used 1 W10837240 (idler) from stock"