Service History 266 - VIA Appliance

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near Little River, SC 29566

Paul F.

Job Details: 08/25/2023

CUstomers complaint is unit not cooling enough in the FF section. Found ice in the damper assembly. Cleared ice and all check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Fairfax, VA 22031

Simon

Job Details: 08/25/2023

CX compaints refrigrator light broken and IM not working .Inspcted unit found right refrigrator switch broken wrong partrecieved .ordered door sitch right refrigrator.icemaker makes ice as designed CX wont 3pound ice at ones explain to CX and show her the ice maker bin size .SZ; ordrng 1 W11396033 (refrigrator door switch)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Little River, SC 29566

Paul F.

Job Details: 08/25/2023

Customers complaint is socket under the microwave is not working with new bulbs. Found unit has a bad control. NTO part.; ordrng 1 W11552018 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB00

Near Middletown, VA 22645

Daniel J.

Job Details: 08/25/2023

per notes intalled parts confirm now able to dispesne water and ice but sent with gray not black ordering chute 2 in stock; ordrng 1 W11355295 (chute)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Conway, SC 29526

Jason T.

Job Details: 08/25/2023

"Installed control, verified all unit functions for proper operation...working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Frederick, MD 21701

Ricardo S.

Job Details: 08/25/2023

"Cx complains about an error code f8e4 overfill, inspected unit, the drip pan is full of water, tub seal and valve cks ok, i ran normal cycle with out dishes.. unit runs for 5 min,, suds.. cx need to ran a clean cycle, dw cks and works ok no leaks"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Little River, SC 29566

Paul F.

Job Details: 08/25/2023

Customers complaint is small puddle on the left side of the unit. Found disoenser leaking a little soapy water onto the floor. NTO dispesner.; ordrng 1 W11524103 (dispenser)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Herndon, VA 20170

Richard B.

Job Details: 08/25/2023

"CX complant. Dryer making noises. Inspected unit and found dryer making noises from ideler and rollers. Changed rollers and ideler and tested unit. Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Longs, SC 29568

Paul F.

Job Details: 08/25/2023

Installed new vent assembly. All check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Gaithersburg, MD 20882

Marc M.

Job Details: 08/25/2023

"cx complaint unit not closing right side door as far as left side rc door. inspected unit and found that this is simply due to the mullion being engaged on the left side rc door and the small variances of the gaskets between each door. completely normal op. cx also dissapointed in the closure of the deli drawers where the left side of the drawer will pull in tighter than the right side, which is slightly more noticable on the much wider bottom deli drawer. explaiend again that this is due to a closure on the left side slides of each deli drawer repsonsible for springing the drawers shut. cx then started making unfounded complaints of food spoiling in rc. checked temps and found 39 degrees in rc at time of service. diag test 28 and found 6hr avg at 39degrees. contacted TL."

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS0

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 08/25/2023

"Installed all parts for the door assembly, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDW01

Near Ashland, VA 23005

Thomas B.

Job Details: 08/25/2023

Cx complaint refrigerator not working found 2 breakers tripped in breaker box tried to reset Will not reset. Found gfi will not reset cx needs electricians

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 08/25/2023

"Cx complaint, timer not advancing during the cycle, tested all circuits and voltages, found timer circuit failure. Installed timer from van stock, verified all unit functions for proper operation, cycled temperature tested at 140 degrees...working as designed.; ordrng 1 W11685947 (TIMER JT VS), used 1 W11685947 (TIMER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Glen Allen, VA 23060

Thomas B.

Job Details: 08/25/2023

Cx complaint unit is not working properly inspected unit found compressor siezed removed and replaced the compressor and drier filled with fluid and tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 08/25/2023

"Installed filter head, ran factory diagnostics test to verify unit operation...working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 08/25/2023

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 08/25/2023

"Cx complaint, unit loses power during operation, UI-Panel goes blank...cx unplugs the unit and resets the breaker, ran all factory diagnostics test...DC load circuit failue during test. Ordering all main DC load circuits for the return visit, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed. 9 parts on order.; ordrng 1 W11556912 (CONTROL) and 1 W11642011 (UI-PANEL) and 1 W11661931 (EVAP-FAN) and 6 W10413009 (dampener)s"

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC3

Near Edgewood, MD 21040

Neil H.

Job Details: 08/25/2023

INSTALLED THE LID CX NOTICED THE RIGHT FRONT WASN'T FLUSH AND AFTER LOOKINT THE NEW LID IS WARPPED I ADJUSTED SO THE CX CAN USE WASHER BUT THE NEW LID THE GLASS IN THAT SPOT IS RAISING AND WARPPED; ordrng 1 W11256781 (lid)

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Longs, SC 29568

Paul F.

Job Details: 08/25/2023

Customer complaint is water leaking. Found water residue coming from the bottom of the dispenser tray. NTO dispenser and 2 man for a stacked front load washer and dryer.; ordrng 1 W11465533 (dispenser)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALW0

Near Richmond, VA 23238

John P.

Job Details: 08/25/2023

"Found screws not staying in brackets replaced screws tested working as designed ; ordrng 1 W11502191 (Screw JP/vs), used 1 W11502191 (Screw JP/vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Myrtle Beach, SC 29572

Jason T.

Job Details: 08/25/2023

"Installed parts to compete the repair, vacuumed and charged with 4.27 Oz. of R134A. Verified proper air flow, cooling-freezing...unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Midlothian, VA 23114

Joseph D.

Job Details: 08/25/2023

Replaced mullion and unstuck drawer. Unit now sealing properly and working as designed . No other issues noted .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Loris, SC 29569

Paul F.

Job Details: 08/25/2023

Customers complaint is unit sometimes not making ice. Temps were good in the fridge and freezer. Found icemaker not working properly. NTO part.; ordrng 1 W11546935 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Virginia Beach, VA 23462

Carl A.

Job Details: 08/25/2023

replaced all parts tested and calibrated unti works as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/25/2023

Installed new part. All check ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Chesapeake, VA 23323

Zachery R.

Job Details: 08/25/2023

"cx complaint unit not draining. checked unit, unit displaying f9e1 and f9e2. drain pump reading 32 ohms, but only receiving 18vac replaced sump, no signs of any thermal evants, documented on service matters, tested, same results, advised cx they will be contacted for return visit.; ordrng 1 W11629916 (control)"

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/25/2023

Installed new motor also removed lint because unit is running for 30 minutes on automatic dry before it shuts down so its not overheating its just not giving good drying results. Advised customer to try it now with the lint removed and then try it on timed dry.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Chillum, MD 20712

Samuel R.

Job Details: 08/25/2023

cx compalint unit will not lock to start cycle.inspected unit and found lid to have splintered at the bottom left corner.causing unit hinge to pop out and not close properly.need new lid. W11259006; ordrng 1 W11259006 (lid)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Myrtle Beach, SC 29572

Jason T.

Job Details: 08/25/2023

"Installed parts, found new control not cycling power to the unit, reset the unit to alow operation. Advised cx re-ordering the control to complete the repair, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11664342 (control)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Norfolk, VA 23502

Justin W.

Job Details: 08/25/2023

"cx complaint unit wont start. checked unit to find control not responding. ohmed out drain pump at 26 ohms good. motor ohmed good between windings. latch ohmed bad replaced from van stock and tested unit still not responding. further checked to find readings on actuator bad at actuator replaced and tested unit still not responding. cap tested at 48uf. called techline spoke to Brandon advised to replace control.; ordrng 1 W11394572 (latch jw vs) and 1 W11481108 (control), used 1 W11394572 (latch jw vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Virginia Beach, VA 23464

Justin W.

Job Details: 08/25/2023

cx complaint unit not making ice. arrived to find temps at arrival 41rc and -2fc. ice bin full of ice unable to replicate ice maker issue. advised cx to monitor and call back if unit fails.unit working as designed

We serviced a

KITCHENAID DBL WALL OVEN

Model KODT100ESS04

Near Potomac, MD 20854

Roberto I.

Job Details: 08/25/2023

"CX complaint no dispay.Found display off and unresponsive console.Thermal fuse ok, confirmed 14Vdc supplied to the UI. Ordering console W10916757 (CBE). Cx paid in full ($230); ordrng 1 W10916757 (console (CBE))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDW04

Near Fort Belvoir, VA 22060

Jason A.

Job Details: 08/25/2023

CX complaint FRIDGE not cooling. Replaced compressor & install drier. Check for leaks & run vac. Filled with 1.60 OZ R600. Good running & equalise pressures & good frost pattern forming > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/25/2023

"installed parts, unit ks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Richmond, VA 23238

John P.

Job Details: 08/25/2023

Installed valve tested working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Carlisle, PA 17013

Andrew S.

Job Details: 08/25/2023

Cx complaint is that the lid is not closing properly. Upon arrival I found that the lid frame has failed at the LH hinge. I called the office and we will return after we get the approval.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Springfield, VA 22151

Robert W.

Job Details: 08/25/2023

"Arr at CX and found new bin dmagaed, Ordering new bin; ordrng 1 WPW10558424 (Ice Bin)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Virginia Beach, VA 23464

Justin W.

Job Details: 08/25/2023

cx complaint unit leaking. checked unit to find no error codes. found leak to be at standpipe and another leak to be constantly dripping from lower portion of standpipe. cx will need plumber to address issue. un it working as designed in test 12

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Millersville, MD 21108

Israel R.

Job Details: 08/25/2023

Customer complaint unit is not making ice. I found the unit is harvesting I waited for it to fill but never filled and the ice maker is just going around and around. The ice maker is bad. Unit needs new ice maker. Collected in full.; ordrng 1 W10882923 (icemaker 111.81)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Arlington, VA 22207

Lloyd B.

Job Details: 08/25/2023

Cx complained the unit has frost. Installed new gasket and applied heat around cabinet but the seal at the bottom of the door will not close. Heated the top of the gasket and flipped it so the top was now at the bottom but it did not correct. Tried heat on the bottom again but the gap is too great. Unit needs new door; ordrng 1 12977880SQ (frz door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Virginia Beach, VA 23462

Carl A.

Job Details: 08/25/2023

"cx complaint of unit not cooling, checked unit to find that cabinet is pulling away from liner called techline spoke with Chris took pics to put in file advise cx to call whirlpool as advise per techline"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Washington, DC 20005

Sherwood

Job Details: 08/25/2023

cx complaint display is sayimng lock. arrived and fiound control lock was on. unlocked control put into a service diag no error codes and the diag was good. unit is working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB8969SDH2

Near Washington, DC 20002

Sherwood

Job Details: 08/25/2023

cx complaint wants new heater. arrived and found plastic on heater that was being burnt. removed plastic tested heater and its still working as designed. cx doesnt want element anymore.

We serviced a

MAYTAG DRYER

Model MEDB950YG0

Near Washington, DC 20008

Samuel R.

Job Details: 08/25/2023

cx complaint felt ring has come off.inspected unit and could confimr felt ring spilt in half.replaced felt and tested unit now good

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Silver Spring, MD 20904

Justin S.

Job Details: 08/25/2023

"CX complaint not spinning or wet clothes at the end of the cycle - top load washer - no water drained. Upon arrival code f7e4 stored. Looked underr unit and removed stator. Found metal ring around slider was stripped out from plastic rivets. Did a calibration cycle. Ran diagnosis cycle again and no codes apeared and unit now sensing, filling, spins, and drains good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Arlington, VA 22213

Lloyd B.

Job Details: 08/25/2023

Cx complained the door is hard to seal. Inspected the unit and found the door is broken at the hinge on the rh side. Unit needs new rh door; ordrng 1 LW10858417 (door rh ss)

We serviced a

WHIRLPOOL WASHER

Model LTE5243DQ3

Near Washington, DC 20003

Sherwood

Job Details: 08/25/2023

cx complaint water not draining. arrived instale lid switch. tested unit is now draining as designed. repair complete.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0JZ0

Near Virginia Beach, VA 23464

Justin W.

Job Details: 08/25/2023

cx complaint unit not heating. checked unit to find wire loose on terminal block. repaired wire and reinstalled onto block properly. tested cooktop working and unit heated to 350 unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Norfolk, VA 23523

Justin W.

Job Details: 08/25/2023

replaced motor and yoke. tested unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS

Near Vienna, VA 22182

Christian C.

Job Details: 08/25/2023

"Installed spray arm, console, and control. Issue still persists. Installed sump assembly. Unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Severna Park, MD 21146

Israel R.

Job Details: 08/25/2023

Customer complaint unit was not makin ice and the freezer is not cooling. I tested temps and found 20 degrees in the freezer. The ice maker was making ice but the ice looks clear as if it was not freeing all the way. Removed evop cover and found frost pattern not full. BAck of the evap is silver and not frost pattern. Unit is low on charge or still leaking. Ordering coupler and drier and evap. Called office and they have the part at the office and parts are available. schedule for next friday.; ordrng 1 W11109499 (drier-tube) and 1 W11504433 (coupler) and 1 W11504447 (coupler) and 1 W11506620 (coupler) and 1 W11357918 (Evaporator) and 1 W11504448 (Coupler)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Laurel, MD 20723

Emmanuel R.

Job Details: 08/25/2023

"Cs unit is leaking from water valves, confirmed complaint. I found the seals on the water valves are not sealing so water seeps into basket. Replaced water valve and tested unit. Unit is now working properly."

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS

Near Severn, MD 21144

Emmanuel R.

Job Details: 08/25/2023

Cs light under MW not working confirmed complaint. I found the light bulb is defective and not lighting. Replaced light bulb. unit i now working properly.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Lancaster, PA 17602

Justin L.

Job Details: 08/25/2023

"As per previous tech was able to access unit and replace timer. When i went to rotate the knob new timer was seized and caused the knob to strip, Reordering timer and ordering know for repair once in office will need to set return.; ordrng 1 W11685947 (timer reorder) and 1 W11675852 (knob)"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW0

Near Enola, PA 17025

Fred G.

Job Details: 08/25/2023

"cx complaint unit is not starting a cycle and is flashing a f5 error code. inspected unit and found when trying to start cycle unit displays a f5 error but turn off and on. i can hear the lid lock tried to click and click i removed console and unplugged lid lock and was able to get into diag and found f5e3, f2e1. tried to plug lid lock back in and found lid lock still trying to lock all the time. unit needs control and lid lock to correct issue. qouted cx for repair and cx declined. charged cx only for service call $120 paid in check"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Silver Spring, MD 20901

Justin S.

Job Details: 08/25/2023

CX complaint we need help with the ice making machine. it came undone and falls down into the ice tray Upon arrival i makler was not mounted to the wall off freezer and laying in the ice bucket with 1/2' of ice stuck to the bottom of ice maker. One of the plastic mounting tabs was broken. Water supply for ice maker was missing pouring water into bucket. Ice maker was reinstalled and tested. using only the top two tabs. CX was informed that ice maker going forward would need to handled with care. CX iddnt want to proceed with icemaker replaement

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Kensington, MD 20895

Brian F.

Job Details: 08/25/2023

"Cx states ice dispenser defective, inspected and confirmed, found ice dispenser paddle seperated from ice chute assembly. Ordering new ice chute.; ordrng 1 W11423781 (ice chute)"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL02

Near Vienna, VA 22182

Christian C.

Job Details: 08/25/2023

Went to install clip but found new part defective. Reordering clip.; ordrng 2 W10909479 (support clip (reorder))s

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Norfolk, VA 23508

Lucas R.

Job Details: 08/25/2023

"cx complaint unit not starting, checked unit found f7e7 tyarget rpm code, run cap reading 0 uf, replaced run cap, raised leveling feet to keep unit from hitting floor, calibrated, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 08/25/2023

"cx complaint unit banging against side panel during spin cycle, checked unit, no faults present. come to find oil leaking from bearings onto clutch, ordering all parts needed to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11239857 (belt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near East Petersburg, PA 17520

Justin L.

Job Details: 08/25/2023

Was able to acces unit and evacuate the system. Charged with 140psi of nitrogen and no movement for 30 minutes. Vacuumed down and removed filter drier and put nitrogen through system. Replaced drier pulled into a vacuum and charged with R600. Watched as frost pattern formed. Unit now checks good no further work needed

We serviced a

WHIRLPOOL RANGE

Model KFGC506JSS01

Near Washington, DC 20016

Samuel R.

Job Details: 08/25/2023

"cx complaint unit smells like gas.inspected unit and found unit to only smell like gas at start of preheat when it firdt ignites.after that unit does not smell like any gas.unit is working as it should.did find left front buruner to be bard to ignite,will need a new burner head.W11344539; ordrng 1 W11344539 (front left burner)"

We serviced a

KITCHENAID COOKTOP

Model KCED606GSS01

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 08/25/2023

"replaced the fan switch,cooktop and bezels and tested and all burners still work and now fan turns off in correct postion. unit is good to go"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Potomac, MD 20854

Roberto I.

Job Details: 08/25/2023

"CX complaint too cold in the Rc.Temp test with thermocouple showed 31F on top shelf and 33F on middle shelf (temp set on UI 39F). Unable to test thermistor in icy water, it was hard wired and the wires too short. Tested diffuser, found it making a rattling noise. Ordering control board W11670354 and diffuser W11236851. Pre id thermistor to be used on return.; ordrng 1 W11670354 (control board) and 1 W11236851 (diffuser)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ1

Near Waldorf, MD 20602

Shane B.

Job Details: 08/25/2023

"cx complaint is the unit not washing and displaying different codes. when i arrived unit was flashing F8E4. it was difficult getting into diagnoistcs. console is peeling apart and some buttons were not working when pressed. found F9E2, F8E4 saved. cleared codes, emptied small amount of water from drip pan then ran service cycle. nothing leaked during testing. unit is sitting level. inspected door gasket and found a stem from a bunch of grapes stuck under door gasket at bottom left corner. door gasket itself looks fine. ran a normal cycle for a littel while, still no leaks. cx is using cascade liquid. i could not replicate the leak. it may have been due to debry under door gasket. ordering console, UI and drain pump for return visit.; ordrng 1 W11413963 (console) and 1 W11632709 (user interface) and 1 W11497943 (drain pump)"

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Eldersburg, MD 21784

Marc M.

Job Details: 08/25/2023

"tub arrived damaged. multiple cracks along top portion where tub meets tub ring, will result in further cracking with unit full of water during agitation. marked as defective. installed gearcase, slider and spin basket. tested. unit now checks good."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Falls Church, VA 22042

Lloyd B.

Job Details: 08/25/2023

"Cx complained the unit stopped during the cycle. Inspected the unit and found several error codes. Lid lock, no fill and temperature error. Did a manual test and it filled with hot and cold. Did an auto test and it did not agitate. Installed new actuator and tested and it now fills, washes and drains. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Upper Frankford Township, PA 17241

Andrew S.

Job Details: 08/25/2023

Per previous diag I was able to access and replace the FC door. I then verified that the gasket was sealing against the cabinet. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JCB2059GES

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 08/25/2023

"The unit has a supco 3 in 1 start capacitor spliced into unit .. spoke w/ MR about issue.. there is a risk of installing the new compressor and needing a new main harness to connect to factory start -run device that comes w/ new compressor .. called and informed cx of potental risk of me installing compressor and needing that part, the part is NLA on our end .. CX stated he will call us if he can find the part on his own .. called office/ PWH . to let everyone know .. Returning parts and waiting for response from cx.. IF need be we can return parts and refund cx..;"

We serviced a

JENNAIR DISHWASHER

Model JDB8200AWP3

Near Glen Allen, VA 23059

Thomas B.

Job Details: 08/25/2023

Cx complaint unit is leaking and door will not close found door on incorrect hooks reseated door into proper position door now functions Normally. Found leaking from diverter ordering sump and motor assy qouted 485.39 cx paid in full By CC; ordrng 1 WPW10455260 (pump&motor)

We serviced a

JENNAIR OVEN

Model SVE47600B

Near Chevy Chase, MD 20815

Brian F.

Job Details: 08/25/2023

"Cx states unit not heating, tested and confirmed, found element not getting power, control board has bad bake relay. Part is NLA, cx is going to attempt to have board repaired, will call us back to reinstall board."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW07

Near Hershey, PA 17033

Cody H.

Job Details: 08/25/2023

Was able to access unit and replace parts per previous visit. formed gasket to fit tightly on cabinet and unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Falls Church, VA 22046

Lloyd B.

Job Details: 08/25/2023

"Cx complained of gasket issues. Installed 2 new gaskets and applied heat around cabinet for a better seal. Told cx to leave door closed for 30 min. Also, explained that if she feels no change, as long as the temps do not get warmer, the unit is fine. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Hertford, NC 27944

Austin D.

Job Details: 08/25/2023

replaced ice maker. made sure it filled and cycled during the test mode. unit is good to go.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Alexandria, VA 22304

Robert W.

Job Details: 08/25/2023

"CX Complaint is the unit not making ice. Inspected unit and found the unit is making ice but hasnt for about a month. Tested IM harvest test and nthing happened tested power at IM nothing tested power at bottom of door noting, Ordering Control and will use IM on return.; ordrng 1 W11172798 (Control)"

We serviced a

MAYTAG DRYER

Model MEDC200XW1

Near Reston, VA 20191

Richard B.

Job Details: 08/25/2023

"CX complant. Dryer dosent run. Prior diagnosis found unit needs start switch. Installed new start switch and same issue persists. Units timer is not counting down , Will need timer assembly. Not in stock. unit is heating while running if start switch is depresed . Further work needed. RB; ordrng 1 W10894766 (timer)"

We serviced a

KITCHENAID OVEN

Model KEBS209BSS01

Near Reston, VA 20191

Richard B.

Job Details: 08/25/2023

"CX complant. Oven not working right. Prior diagnosis found unit needs convect fan , two gaskets and cooling fans 2 .mInstalled all parts and tested unit. Working as designed. Note , Oven not properly installed , Only sitting on fromt edge of cabinet and Single 1x3 in rear. Should have better support. Job completed after testing unit with 350 preheat. RB"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Alexandria, VA 22310

Robert W.

Job Details: 08/25/2023

"CX Complaint is the LF burner not working properly, Inspected unit and found the RF burner not operating properly, Tested power to burner and burner is getting good power. Ordering Switch and burner to correct issue.; ordrng 1 W10275048 (LF burner) and 1 W10434452 (LF switch)"

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 08/25/2023

Cx compliant of grinding metal on metal and squealing issue inspected found grinding on inside of motor and the pulley is worn down. Cx paid this ticket on ticket number 706724 ordering the idler pulley and motor for grinding and squealing issue ; ordrng 1 W11105178 (Motor) and 1 W10837240 (idler pulley)

We serviced a

WHIRLPOOL RANGE

Model JDS9860AAP

Near Alexandria, VA 22314

Davonte

Job Details: 08/25/2023

"cx complained that flame was burning to high. inspecting unit confirmed cx complaint. unit needed cooktop and burner. not able to do repair due to being able to turn gas valve off behind stove. gas line didnt have enough slack in it, in order for me to reach behind to turn gas off. tried reaching gas valce with pliers but unable to turn it off. advised cx she will need plumber or gas company to turn gas off. unable to find main gas shutoff to the house.; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Potomac, MD 20854

Roberto I.

Job Details: 08/25/2023

"CX complaint water drips from dispenser and under the unit.Confirmed some water drops coming down the dispenser. Installed check valve using pre id part. Funnd rusted drip pan a d clogged drain in the Rc. Ordering drip pan W11162078 and drain tube W11409190. Trible web site down, unable to check parts availability. Pre id valve to be used on return.; ordrng 1 W11162078 (drip pan) and 1 W11409190 (drain tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDB02

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 08/25/2023

"Replaced thermostat and control, temps are getting better fc 9 degrees upon arrival. Advised to monitor unit."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Alexandria, VA 22308

Davonte

Job Details: 08/25/2023

"cx complained unit was making a burning smell. inspected unit and confirmed cx complaint. belt was rubbing agianst belt cover, replaced belt cover, splutch and belt. ran drain and spin cycle, no longer had burn smell"

We serviced a

WHIRLPOOL MICROWAVE

Model KMBS104ESS02

Near Washington, DC 20015

Brian F.

Job Details: 08/25/2023

"Cx states door not closing fully, tested and confirmed, door not fully closing on right side, not closing interlock. Installed new door (part CBE), still not closing all the way, ordering hinges.; ordrng 2 461968979591 (hinge-door)s"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20010

Samuel R.

Job Details: 08/25/2023

cx complaint uit keeps just adding time now.inpsected unit and started normal cycle.unit would just go up in time.reset power and tried again no change.unit is stacked and will need a 2nd tech.will need control in return visit.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Rockville, MD 20850

Roberto I.

Job Details: 08/25/2023

"Replaced parts, the drain tube was not needed, The water flow at the dispenser didn't improve, the cx didn't want to pay for the filter housing (removed part). Found moisture/frost/water coming down the icebox adapter. Ordring icebox adapter WPW10635024 ($55.01). Ctredit for unused parts $157.13. Remaining credit for unused parts $102.12. The balance due Was $120 (labor), We shouuld collect just $17.88 on return visit; ordrng 1 WPW10635024 (icebox adapter)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Great Falls, VA 22066

Christian C.

Job Details: 08/25/2023

Installed gasket. Bottom portion of gasket is defective. Reordering gasket.; ordrng 1 W10800818 (gasket (reorder))

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Abingdon, MD 21009

Neil H.

Job Details: 08/25/2023

THE FILL TUBE WAS FROZEN FROM THE VALVE NOT FULLY CLOSING TURN ON THAWED AND FILLING PROPERLY FILTER WASN'T PURGED

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HBS01

Near Sterling, VA 20165

Ricky E.

Job Details: 08/25/2023

customer stated that the unit wasnt making much ice... verified issue and fnd low water pressure and the unit timing out on fill cycles... need parts...; ordrng 1 W10897719 (valve)

We serviced a

WHIRLPOOL RANGE

Model KSGB900ESS4

Near Sterling, VA 20165

Ricky E.

Job Details: 08/25/2023

"front left valve not flowing enough gas to run the simmer feature. tried to adjust the gas flow, but the valve only has 1 adjustment.. unit will need the front left valve; ordrng 1 W11109973 (valve-brnr)"

We serviced a

WHIRLPOOL DRYER

Model WGD8000DW2

Near West Friendship, MD 21794

Marc M.

Job Details: 08/25/2023

"cx complaint unit loud screeching noise. inspected unit and found wear and corrosion across the idler, belt and multiple rollers. quoted and replaced all parts and collected from cx. cx pif. tested unit and unit now checks good."

We serviced a

JENNAIR REFRIGERATOR

Model JFX2897DRM00

Near Washington, DC 20010

Samuel R.

Job Details: 08/25/2023

cx comolaint uinit is barely making ice.inspoected unti and coudl confirm.ran test 56 no error codes.ran test 57 and ice mker harvested good.ran test 45 and ice maker fills up properly.checked power supply bpard getti gn 120v but never sends power to make water valve for ice maker to go off.need a new power supply board.WPW10453401; ordrng 1 WPW10453401 (power board)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Culpeper, VA 22701

Eric F.

Job Details: 08/25/2023

"Confirmed cx complaint UI non responsive. Power cycled unit, UI functioning properly. Insructed cx to call back if any further issues."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Rockville, MD 20852

Roberto I.

Job Details: 08/25/2023

"Cx complaint ice clumped in the bin and also the ice comes down the icemaker without breaking and in one single big piece. Test 120 ok. Icemaker fill ok. Called tech line, spoke to Joe, he stated that the proble can be the icemaker or the dual inlet valve. I thought we did replace the icemaker in the past (I told tech line), but we didn't . Quoted repair $239.92 (just parts) for icemaker W11557001 and dual water valve W11535162 replacement. Cx wants to call Kitchenaid; ordrng 1 W11557001 (icemaker) and 1 W11535162 (dual water valve)"

We serviced a

MAYTAG REFRIGERATOR

Model MBF1958DEH00

Near Norfolk, VA 23508

Lucas R.

Job Details: 08/25/2023

"cx complaint unit not making ice, checked unit found icemaker cycling, no vac from icemaker to valve, jumpered L-V, unit filled, also found drain tube clogged, cleared drain and ice from bottom of fc. cx PIF; ordrng 1 W10884390 (icemaker)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Bristow, VA 20136

Ezra M.

Job Details: 08/25/2023

"not starting cycle. storing error f7-e5, shifter fault. shifter clicking loudly for period before agitator moves once, then repeats. shifter failed. gearcase also leaking oil, will need gearcase, shifter, drive pulley and motor. motor CBE"

We serviced a

KITCHENAID ICE MAKER

Model KUIX505EBS1

Near Washington, DC 20016

Brian F.

Job Details: 08/25/2023

"Cx states unit not making ice, tested and confirmed. Entered diagnostic mode, during inlet valve test led is on indicating full reservoir even though empty. Installed new recirc pump, water level sensor now working, valve is activating but almost no water coming out, ordering inlet valve.; ordrng 1 W10897719 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Portsmouth, VA 23704

Justin W.

Job Details: 08/25/2023

cx complaint water only leaking when ice calls for water. checked unit to find hose came undone from back compartment when cx turned house water on from fixing faucet leak. air pressure from house blew line off. reseated line and tested leak has been fixed. unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Sterling, VA 20165

Ricky E.

Job Details: 08/25/2023

"customer stated that the icemaker is dripping and not making ice.. verified issue, but didnt find ice build up in the water line.. the filter was replaced with a generic filter. the customer is ordering a correct filter.. the unit has faulty and split gaskets... need parts...; ordrng 1 W10884390 (icemaker) and 2 W10830162 (gasket-fip)s"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Gainesville, VA 20155

Ezra M.

Job Details: 08/25/2023

"installed bin thermistor, noticed cutting grid failed. ordering cutting grid. cust pif w/ cc; ordrng 1 W10919199 (grid-cuttr)"

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