Service History 266 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 08/25/2023

replaced all parts tested and calibrated unti works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Midlothian, Virginia 23114

Joseph D.

Job Details: 08/25/2023

Replaced mullion and unstuck drawer. Unit now sealing properly and working as designed . No other issues noted .

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALW0

Near Richmond, Virginia 23238

John P.

Job Details: 08/25/2023

"Found screws not staying in brackets replaced screws tested working as designed ; ordrng 1 W11502191 (Screw JP/vs), used 1 W11502191 (Screw JP/vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC3

Near Edgewood, Maryland 21040

Neil H.

Job Details: 08/25/2023

INSTALLED THE LID CX NOTICED THE RIGHT FRONT WASN'T FLUSH AND AFTER LOOKINT THE NEW LID IS WARPPED I ADJUSTED SO THE CX CAN USE WASHER BUT THE NEW LID THE GLASS IN THAT SPOT IS RAISING AND WARPPED; ordrng 1 W11256781 (lid)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 08/25/2023

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Glen Allen, Virginia 23060

Thomas B.

Job Details: 08/25/2023

Cx complaint unit is not working properly inspected unit found compressor siezed removed and replaced the compressor and drier filled with fluid and tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDW01

Near Ashland, Virginia 23005

Thomas B.

Job Details: 08/25/2023

Cx complaint refrigerator not working found 2 breakers tripped in breaker box tried to reset Will not reset. Found gfi will not reset cx needs electricians

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Gaithersburg, Maryland 20882

Marc M.

Job Details: 08/25/2023

"cx complaint unit not closing right side door as far as left side rc door. inspected unit and found that this is simply due to the mullion being engaged on the left side rc door and the small variances of the gaskets between each door. completely normal op. cx also dissapointed in the closure of the deli drawers where the left side of the drawer will pull in tighter than the right side, which is slightly more noticable on the much wider bottom deli drawer. explaiend again that this is due to a closure on the left side slides of each deli drawer repsonsible for springing the drawers shut. cx then started making unfounded complaints of food spoiling in rc. checked temps and found 39 degrees in rc at time of service. diag test 28 and found 6hr avg at 39degrees. contacted TL."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Herndon, Virginia 20170

Richard B.

Job Details: 08/25/2023

"CX complant. Dryer making noises. Inspected unit and found dryer making noises from ideler and rollers. Changed rollers and ideler and tested unit. Working as designed. Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Frederick, Maryland 21701

Ricardo S.

Job Details: 08/25/2023

"Cx complains about an error code f8e4 overfill, inspected unit, the drip pan is full of water, tub seal and valve cks ok, i ran normal cycle with out dishes.. unit runs for 5 min,, suds.. cx need to ran a clean cycle, dw cks and works ok no leaks"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB00

Near Middletown, Virginia 22645

Daniel J.

Job Details: 08/25/2023

per notes intalled parts confirm now able to dispesne water and ice but sent with gray not black ordering chute 2 in stock; ordrng 1 W11355295 (chute)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Fairfax, Virginia 22031

Simon

Job Details: 08/25/2023

CX compaints refrigrator light broken and IM not working .Inspcted unit found right refrigrator switch broken wrong partrecieved .ordered door sitch right refrigrator.icemaker makes ice as designed CX wont 3pound ice at ones explain to CX and show her the ice maker bin size .SZ; ordrng 1 W11396033 (refrigrator door switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Arlington, Virginia 22203

Lloyd B.

Job Details: 08/25/2023

Cx complained the unit did not power on. Inspected the unit and found the black wire at the power cord was too low and not making a connection. Raised wire and tested and it powered on and began to cool. Job comlete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Arlington, Virginia 22201

Lloyd B.

Job Details: 08/25/2023

Cx complained the unit did not fill. Inspected the unit and found that there are broken wires at the water valve. Unit needs new wire harness; ordrng 1 W11227372 (wire harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM12

Near Arlington, Virginia 22201

Lloyd B.

Job Details: 08/25/2023

"Cx complained of a leak. Inspected the unit and found that in step 36, the fan comes on, the unit completes step 57 ice maker harvest. Cx says there is water or condensation around the ice bucket gasket. There is a pointer w10772228 that says unit needs new facia heater kit; ordrng 1 W10628737 (heater kit)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Alexandria, Virginia 22305

Davonte

Job Details: 08/25/2023

cx complained unit didnt have heat. confirmed cx complaint. installed new ignitor. tested unit and now working as should

We serviced a

JENN-AIR HOOD

Model JXD7036YS6

Near Great Falls, Virginia 22066

Christian C.

Job Details: 08/25/2023

Cx complaint unit stays on even when unit is down. Inspected unit and found that blower stays on when unit is all the way down. Installed switch pcb. Tested unit x10. Cx tested and issue still persists. Ordering motor.; ordrng 1 W11187731 (motor)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Lancaster, Pennsylvania 17602

Justin L.

Job Details: 08/25/2023

Cx complaint unit lost cooling but then started cooling again. Was able to access unit and found -1F. Checked evap and had perfect frost pattern. Fans good. Compressor running. Everything inside frozen. At time of visit unit operating as designed. If issue happens again cx will need to leave unit in failed state. No further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lanham, Maryland 20706

Leon

Job Details: 08/25/2023

when we opened part box seen that the heater wires was cut ordering new heater for cx but we removed all the ice from unit and plugged back up the brown wire tested heater unit started to melt rest of ice; ordrng 1 w11650660 (heater)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Mechanicsburg, Pennsylvania 17050

Sal R.

Job Details: 08/25/2023

CX complaint was that the FC LED was out and not coming on when the FC door was opened. I was abel to access and replace the FC LED and all lighting has restored. UNit test good.

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near Springfield, Virginia 22151

Robert W.

Job Details: 08/25/2023

Cx complaint is the unit is making alot of noise. Inspected unit and found the right side and top of unit are damaged and are hittingg the drum so when drum is rotating making noise. Ordering Top and RH panel and screw; ordrng 1 WPW10460919 (Top) and 1 W11315726 (RH panel) and 1 WP681414 (Screw)

We serviced a

WHIRLPOOL DRYER

Model WED4800BQ1

Near Clifton, Virginia 20124

Ezra M.

Job Details: 08/25/2023

"tested timer and pts switch, both working properly. found thermal fuse failed. replaced thermal fuse, tested, working properly.; ordrng 1 WP3392519 (thermal fuse em vs), used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5600XW0

Near Odenton, Maryland 21113

Israel R.

Job Details: 08/25/2023

Customer complaint unit is not heating. I found the unit is thumbling but is not heating. I removed the cover and found the heater OL. I replace the heater and collected in full/.

We serviced a

JENNAIR MICROWAVE

Model JMW2430LL02

Near McLean, Virginia 22102

Christian C.

Job Details: 08/25/2023

Inspected door and seal still the same. Cx will call Jennair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Upper Marlboro, Maryland 20772

Shawn D.

Job Details: 08/25/2023

cx complaint arm on ice maker isnt working and no ice. inspected unit and bin is full of ice working at this time freezer is at 3 degrees. we call husband and he said ice maker got stuck when it was twisted. ice maker must have a issue. grabbed pre id part and replaced the ice maker then hit test button ice maker twitsted then went straight and filled with water. unit is good to go

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW09

Near Fairfax, Virginia 22031

Simon

Job Details: 08/25/2023

CX complaints gasket around freezer door loose .Inspected Unit and found that freezer door gasket loose add adehasive on it seal the gasket .CX will wait an hour to check if this works .SZ

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Willow Street, Pennsylvania 17584

Justin L.

Job Details: 08/25/2023

As per Technical Service Pointer was able to access unit and replace heater. Following pointer ran unit and found no leaks unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW00

Near Washington, District of Columbia 20010

Shawn D.

Job Details: 08/25/2023

opened system and was full of 134a but when i removed starter is came apart snapped pic. replaced the compresssor coupler uv drier and starter then vacumed system down and filled to recomended and started cooling. unit is good to go

We serviced a

KITCHENAID WASHER

Model KDTM404KPS

Near Fulton, Maryland 20759

Justin S.

Job Details: 08/25/2023

CX complaint door console not working. Upon arrival; notive console was not lighting up or controlling unit. Replaced console and ran diagnosis cycle. Red retainer pecices on top slider shelf came undone. Placed those back together and reassembled top slider shelf. After diagnosis cycle was complate no codes appeared. Unit now fills spins and drains good

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near Alexandria, Virginia 22310

Lloyd B.

Job Details: 08/25/2023

Cx complained the unit did not heat. Inspected the unit and found it receives a proper 240vac but the element is testing open. Installed new element and the unit now heats and cycles. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Sterling, Virginia 20164

Richard B.

Job Details: 08/25/2023

"CX complant. Cooktop rusting. Prior diagnosis found unit needs cooktop due to rust. Installed new cooktop . Working as designed. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Bowie, Maryland 20715

Israel R.

Job Details: 08/25/2023

Customer complaint is that the unit is screaming. I tested the unit and found the unit is coming from the splutch. Repalce the splutch. Office said not to charge and replace the part. I raised the unit and tested the unit is barely rubbing but the gearcase is going pass the bottom fram and is rubbing unit needs suspension. Collected for suspension and tested. Unit is back to normal oprations.; ordrng 1 W11396716 (suspension 111.06)

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ11

Near Mechanicsburg, Pennsylvania 17055

Sal R.

Job Details: 08/25/2023

"Per the previouse tech, I was able to access and replace the icemaker. I held the door switch down and the unit filled. Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Brightwood, Virginia 22715

Eric F.

Job Details: 08/25/2023

"Installed UI, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlottesville, Virginia 22911

Eric F.

Job Details: 08/25/2023

"Confirmed cx complaint unit not dispensing ice. Found coupler/ice container coupler worn, skipping when attempting to dispense. Ordering ice maker container, will use pre-id'd coupler on return.; ordrng 1 W11244434 (ice-contnr)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Mechanicsville, Virginia 23116

Thomas B.

Job Details: 08/25/2023

Cx complaint unit is not working properly inspected unit found the gasket concaved in top right corner causing water to leak on right hand side of door has a water mark trail all the way down removed and replaced the gasket tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Columbia, Maryland 21045

Emmanuel R.

Job Details: 08/25/2023

"Replaced drive pulley and belt, tested unit. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Middletown, Virginia 22645

Daniel J.

Job Details: 08/25/2023

fridge icemaker stopped producing ice removed try and found ice stuck in mold and on the side of icemaker held door switch door to cycle icemaker and found that icemaker is cycling but cycled twice before adding water to mold cooling porperly ordering icemaker; ordrng 1 W11548540 (icemaker)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Gaithersburg, Maryland

Marc M.

Job Details: 08/25/2023

installed both hinges and bottom inner door seal. tested unit. door opens and closes smoothly. unit checks good. collected remaining labor on ticket.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Bowie, Maryland 20715

Israel R.

Job Details: 08/25/2023

Customer complaint unit is not cooling and tested. The unit is overfrowsting in the Frezzer. I found heater and thermistor are good and is heating on test. I found the control board has the two sticker control. CAlled techline and they said to replace the board. collected in full. Call customer when part is available.; ordrng 1 W11546609 (CONTROL)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Ellicott City, Maryland 21043

Emmanuel R.

Job Details: 08/25/2023

"Cs unit stopped cooling, confirmed complaint. I found the light is on in the fridge but control board is unresponsive. I tried unplugging and plugging it back in and holding the power on for 4seconds but nothing. Verified its getting 120v but unit doesnt want to start up. No light on control. Door switch is functional. Ordering control board.; ordrng 1 W11594670 (control)"

We serviced a

WHIRLPOOL FREEZER

Model wrs588fihz04

Near Finksburg, Maryland 21048

Justin S.

Job Details: 08/25/2023

cx says the freezer is not freezing. compressor replaced 8/11. the freezer is at 37f and the refrigerator is at 47f when i arrived. only a couple rungs frosted on the evaporator. pressures equilize to 18psi. test 5 step 1 the low side pressure is -15psi and high side pressure is 70psi. pressureized the unit to 140psi and bubble checked all the connections without finding anything. pressure is dropping 2 psi in 15 min. called tech support and spoke with an adrian. unit under review.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Laurel, Maryland 20724

Leon

Job Details: 08/25/2023

replaced control board and tested unit. good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Gaithersburg, Maryland

Marc M.

Job Details: 08/25/2023

"installed compressor, drier, rc evap, rc fan assembly, suction tube, and rc evap drip pan. pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged unit with 5.5oz of 134a. unfortunately, while charging found 134a is restricting somewhere AFTER the discharge tube and PRIOR to the slip fitting of the yoda loop (i.e.- condenser). unti will need new condenser due to substantial restriction. 3 count SS. scheduled with office.; ordrng 1 W10832994 (compressor) and 1 W11673437 (condenser) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAB01

Near Upper Marlboro, Maryland 20772

Shawn D.

Job Details: 08/25/2023

"arrived to find the fridge evaporator has uv dye all over it. grabbed evap assem from v/s rpelaced that first then removed drier and is very stinky. then replaced the compressor drier cupler vacumed system down and filled to recomended and started cooling. unit is good to go; ordrng 1 W10687098 (evap assem SD V/S), used 1 W10687098 (evap assem SD V/S) from stock"

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LZ2

Near Fairfax, Virginia 22033

Simon

Job Details: 08/25/2023

CX complaints broken or missing parts oven door not closing properly.Inspected unit and replaced right and left door hinges tested unit .Unit door seal as designed .SZ

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW4

Near Palmyra, Virginia 22963

Eric F.

Job Details: 08/25/2023

"Installed pump, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Edgewater, Maryland 21037

Israel R.

Job Details: 08/25/2023

Customer complaint unit was not starting and light are dimm on the UI. I tested unit and found the unit is starting and locking spinning adn filling. I ran test no error codes and completes test cycle. The customer stated that she tried so many times and she could not get it to work. I check connection and they are all good tight. Unit is working i could not get the unit to fail. Customer willl call back and she will try to record but as of today the unit is working. the dimming light i found the board came off from the control panel. reseated the control and tested. Unit is bright now. Maybe the start button was not tight to the UI. Unit is good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ03

Near Ashburn, Virginia 20147

Richard B.

Job Details: 08/25/2023

"CX complant. Doors dont seal. Prior diagnosis found unit needs gaskets and seal. Installed all and tested unit. Sealing as designed. Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Ashburn, Virginia 20147

Richard B.

Job Details: 08/25/2023

"CX complant. No ice. Lights out , not cold. Prior diagnosis found unit needs three way LED , drip kit and ice box fan , Installed ice box fan , three way led and drip kit after thawing out evap . Set temps to recomended. Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Burke, Virginia 22015

Robert W.

Job Details: 08/25/2023

"Arr at CX and CX explained issues, Inspected unit and found no error ran diag and unit fills drains agitates and spins but shifter is making alot of noise unit gave error F7E3 basket engaged during wash, checked shifter and found its testing out of range, Replaced shifter from V/S tested unit and found the shifter is now working properly and unit is completing a diag cycle no errors ran normal cycle with clothes in unit and unit is working properly. No issues with motor, clutch or harness; ordrng 1 W11481722 (Actuator), used 1 W11481722 (Actuator) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS42E22L00

Near Fairfax, Virginia 22033

Simon

Job Details: 08/25/2023

CX complaints door panel dented.Inspected unit found the door panel dented to replaced the skin need 2nd tech. cheked the new door no dent or scratch on it .SZ; saved tckt

We serviced a

MAYTAG WASHER

Model MVWB757JW0

Near Ashburn, Virginia 20148

Richard B.

Job Details: 08/25/2023

"CX complant. Washer dosent work. Prior diagnosis found unit needs console and possibal control m Installed console and tested unit , Will also need contol . Installed both console and control , Tested unit after calibrating , Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Providence Forge, Virginia 23140

Orbie

Job Details: 08/25/2023

"cx complaint unit has burn mark on the inside. checked unit verified complaint. called techline spoke with Nate. had me pull wave guide covers off and send pics. advised unit is non repairable, and safety team will be reaching out to CX."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near New Kent, Virginia 23124

Orbie

Job Details: 08/25/2023

"cx complaint unit not cooling at all. checked unit verified complaint. cx pulled unit out for me, 18amp on start up at compressor red wires, falling immediately to 0.60, then 0.22amp. called LR and was advised unit has sealed system leak. called techline spoke with Leon Advised to check pressures. Ordering sealed system repair but leaving CX with whirlpool customer care phone number. also advised cx unsure when we would get parts in stock due to special order compressor.; ordrng 1 W11598434 (evap) and 1 W11506620 (coupler) and 1 W11504450 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11614224 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (access coupler)"

We serviced a

IKEA DISHWASHER

Model IDT930SAGX0

Near Hyattsville, Maryland 20781

Samuel R.

Job Details: 08/25/2023

replaced comntrol tested nit and now working properly

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Abingdon, Maryland 21009

Neil H.

Job Details: 08/25/2023

CX COMPLAINT UNIT NOT DRAINING FOUND PUMP WAS CAUGHT UP I CLEARED IT AND UNIT DRAINING STRONG AND TESTED GOOD.

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS05

Near Williamsburg, Virginia 23188

Orbie

Job Details: 08/25/2023

"replaced control, grille and harness. tested unit. icemaker still not working. called techline spoke with Steve. verified 120vac coming into icemaker after cycling power. heard air coming out of valve, recycled power and got water. lost steve due to poor service. advised cx to monitor unit to verify unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS03

Near McLean, Virginia 22101

Christian C.

Job Details: 08/25/2023

Cx complaint they have to have to keep unit on max cool to keep it at correct temps. Inspected unit temps read avg 39 in RC section and read avg 0. Installed control. Set temps to recommended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Olney, Maryland 20832

Marc M.

Job Details: 08/25/2023

"cx complaint filter difficult to remove. inspected unit and found that the filter had not been exchanged since purchase and the seal was very tight. was able, with pliers, to rotate and remove the filter and replace with one provided by cx. the new filter popped in and out easily. unit now checks good."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Fort Belvoir, Virginia 22060

Jason A.

Job Details: 08/25/2023

"CX complaint DRYER long dry times - Has to run 2 or 3 cycles to dry 1 load. Measured drum temp high 240F & cycles to 150F low. Check vent hose behind dryer semi-rigid & notbent or crushed. Check outside vent exit, Flapper is not moving & bird nest is blocking flow completele/ See SDpics. CX will call maintenance again & make sure vent is cleaned & will run dryer to make sure flapper is opening & closing & warm air comes thru > JJ"

We serviced a

WHIRLPOOL DRYER

Model WED5600XW0

Near Upper Marlboro, Maryland 20772

Shawn D.

Job Details: 08/25/2023

"cx complaint unit is making loud noise. inspected unit and sun drum by hand i have a squeek noise. asked cx if noise gets worse when unit gets hot and she said yes. checed idler wheel to find thats the problem its now half the size and is loud when i spin it. replaced idler wheel and tested and now unit sounds great. collected payment by credit card oin app. unit is good to go; ordrng 1 279640 (idler wheel SD V/S 16.45), used 1 279640 (idler wheel SD V/S) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Upper Marlboro, Maryland 20772

Shawn D.

Job Details: 08/25/2023

arrived to find dhesive was not ordered i cant do job without tech should have known. went to door let them know and she also said door is still popping open sometimes. ordering adhesive and latch kit for return and marking gasket use on return; ordrng 1 279368 (adhesive) and 1 279570 (latch kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Halethorpe, Maryland 21227

Emmanuel R.

Job Details: 08/25/2023

"Cs lower crisper drawer not closing, confirmed complaint. I found the lower cripser drawer binds and sticks not allowing fridge doors to close letting the cold air out. I noticed the left side rail is out of shape and warped from molding process so it binds and wont close all the way so the french door cant close either. Ordering left side rail for rc crisper drawer.; ordrng 1 W10874836 (endcap LH)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Laurel, Maryland 20707

Leon

Job Details: 08/25/2023

cx complaint freezer not making ice. confirmed issue tested ice maker does not rotate. ordering new ice maker; ordrng 1 W11643622 (ice maker)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Harrisburg, Pennsylvania 17102

Fred G.

Job Details: 08/25/2023

"i was able to access unit and when removed top lid i found unit had a thermal event at L2 at terminal block. I was able to fix wires with a terminal block kit from van stock and then found timer was not advancing. I replaced timer and found unit now heats as it should. unit checks good.; ordrng 1 279320 (terminal block (FG VS)), used 1 279320 (TERMINAL BLOCK) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Stephens City, Virginia

Daniel J.

Job Details: 08/25/2023

complaint oven takes long time to preheat and also gas smell after reaching temps tested oven not heating after pressing cancel gas sounds coming into oven even though was canceled out from cycle removed power and turned off gas line restored power and tested cook top gas leak detector nolonger going off ordering control do to gas not supposed to be entering when not lit; ordrng 1 W11620481 (control) and 1 leakdetector (gas leak detector)

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Lancaster, Pennsylvania 17602

Justin L.

Job Details: 08/25/2023

As per previous visit was able to access unit and replace parts. Calibrated and tested unit is now operating as designed no further work needed

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near New Cumberland, Pennsylvania 17070

Sal R.

Job Details: 08/25/2023

"Per the previouse tech, I was able to access and replace all parts. I t4ehn tested unti and found unit tobe opperating as designed. Called WP Tech Line to document"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Clarksburg, Maryland 20871

Ricardo S.

Job Details: 08/25/2023

"Replaced parts, unit cks ok... happy cx"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Norfolk, Virginia 23503

Lucas R.

Job Details: 08/25/2023

"replaced door, sealed both compartments with silicone, heated gasket, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Pikesville, Maryland 21208

Shane M.

Job Details: 08/25/2023

"cx complaint the unit isnt starting cycles. found striker broken in half. replaced striker from vanstock. unit working properly.; ordrng 1 w11457841 (striker VS), used 1 w11457841 (striker VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Chantilly, Virginia 20151

Ezra M.

Job Details: 08/25/2023

"fc temp at 2 degrees, ice cream firm. unit making ice. low side pressure at 4psi, high side 131 psi. compressor pulling 1.1 amps. no dye at evap, compressor, drier or condensor. unit working properly"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Elizabeth City, North Carolina 27909

Austin D.

Job Details: 08/25/2023

"checked the unit and unit is turning on and going straight to done. checked motor, cap, actuator, etc. found actuator defective. repalced with a new actautor. tested operation. unit is running as designed.; ordrng 1 W11481722 (actuator ar vs), used 1 W11481722 (actuator ar vs)"

We serviced a

KITCHENAID DISHWASHER

Model KUDE60FXSS5

Near Oakton, Virginia 22124

Simon

Job Details: 08/25/2023

CX complaints TUb have a rust front left and center .Inspected unit and that found tub is rusty see pic .water leaks from front left and right tub .tub rust is life time warranty.ordered new TUB; ordrng 1 WPW10511198 (DW TUB assembly)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS04

Near Beltsville, Maryland 20705

Leon

Job Details: 08/25/2023

replaced oven door glass made sure door opens and close with no issue unit is good to go

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ08

Near Goldsboro, Pennsylvania 17319

Sal R.

Job Details: 08/25/2023

CX complaint was that the unit would not cool in the FC. I found with a thermacoupling that temps in the F are na 1 degree and 38 in the RC. I inspected the control and found that per Technical Service Pointer. the control has no Identifing sticker on it. UNit is with in outlinded seairal # range for control replacement . I accessed and replace the control. I advised CX to monitor over the next week and report back if concerns continue . UNit test good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS1

Near Brandywine, Maryland 20613

Shane B.

Job Details: 08/25/2023

cx complaint is a very loud noise when fan is running. cx said when unit was installed it was quiet but the next time they used it it made the noise. confirmed complaint. sounds like something is hitting the fan blades. i inspected an found the ducting form the fan was hitting the top of the fan assembly. i adjusted it so it sits a little higher but is still tight. unit is running quiet. working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ04

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 08/25/2023

Cx complaint items freezing again. Was able to access unit and found damper sticking open. Also found condensation and frost in unit. Verified warm air return is clear. Spoke to MX and its possible the door is being left open allowing air into unit. To verify he suggests data loggers. Also found freezer is over filled. Reordering the damper and 2 data loggers along with silicone to close the gaps as a precaution. Once in office will set return; ordrng 2 datalogger (data logger)s and 1 W11645127 (diffuser) and 2 8201711 (sealant)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Elizabeth City, North Carolina 27909

Austin D.

Job Details: 08/25/2023

replaced all parts. unit is running as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LS00

Near Shippensburg, Pennsylvania 17257

Drew B.

Job Details: 08/25/2023

replced all prts tested checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 08/25/2023

As per previous tech was able to access unit and replace parts. Unit now checks good no further work needed

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 08/25/2023

As per previous tech was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Salunga-Landisville, Pennsylvania 17538

Fred G.

Job Details: 08/25/2023

i was able to access unit and replace the FC bulb and place the pads on the left RC door as per previous tech. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Hampton, Virginia 23664

Lucas R.

Job Details: 08/25/2023

"upon arrival no frost in unit, door sealing, found icemaker molding warped causing ice to jam, temps good at 5 an36, advised cx not to block vent to prevent freezing in back.; schdld next appmnt for 8/30 WED pm"

We serviced a

WHIRLPOOL STACKABLE

Model CET9000GQ2

Near Chambersburg, Pennsylvania 17202

Drew B.

Job Details: 08/25/2023

cxaccepting 2.00 called commerical tl they siad the opitic eye needs moved over and try with a washer to move overf see the pic i attached for records. if any questions call DB for what TL said. complaint that unit is still not spoke aidan washer move opitcal eye over (washer); ordrng 1 489234 (washer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Riverdale Park, Maryland 20737

Samuel R.

Job Details: 08/25/2023

cx complaint unit is not making ice after last visit.inspected unit and could confirm cx complaint.tested ice maker and found ice maker to not call for water.jump water valve from ice maker and wokrs ice maker itself wont call for water.cx will not go with repair.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Lebanon, Pennsylvania 17042

Cody H.

Job Details: 08/25/2023

"CX complains unit is leaking from left bottom of uint. Called tradecare and spoke to Karina who gave P&L auth. Found unit to be leaking from between door and seal. Removed outter door to check for any leaks from dispenser and vent area. Unit showed no leaks from dispenser and vent area but seems to be leaking past door gasket and running down door to bottom left area. Was able to replace door gasket with pre i.d part, retested unit and unit no longer has a leak. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Arnold, Maryland 21012

Israel R.

Job Details: 08/25/2023

Customer complaint unit ice maker got jammed and broke i found the ice maker tray defrom and loose. Customer bought the ice maker. So i installed new ice maker. Collected 165. She undertand the ice maker wont be under any warranty by us she will have to go to whoever she bought it but she will have 30 days on the labor. Collected in full.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 08/25/2023

"Cx complains that the unit stopped in middle of the cycle, inspected unit, ran test mode, found some error codes f1e1 fualty acu, f8e1 long fill f3e1 pressure system fault,, the pressure hose is kinked, i fix the hose and now the washer works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Spotsylvania Courthouse, Virginia 22551

Tanner B.

Job Details: 08/25/2023

"cx concern the unit stopped cooling within a week .. found compressor running at -2in vac and 40psi, equalized to 5psi instantly.. found oil all over where drier is, no sign of dye at shratter valves or any sign of leaks at joints.. pressurized at 140psi and soaped down the joints , no sign of bubbles.. techline stated there is an internal leak"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Antrim Township, Pennsylvania 17225

Drew B.

Job Details: 08/25/2023

cx complaint that unit is not startiung and flashes the f2e2 right away. i found the ui disconnect code. verify connections no issues connections wise tried reseting no luck. was able to rpelace console and reset calibration and ran through service test unit is repsonding to buttons pressed and operates when running through all service cycles. unit now checks good inside 1 yr wrrnty per pop and new build and ms# starting with C

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ00

Near Lebanon, Pennsylvania 17046

Cody H.

Job Details: 08/25/2023

"cx complains unit RC is barely cool and spoiling food. cx is without warranty, quoted cx for service to which cx agreed. unit rc is 48.5*F unit fc is 37*F. Evap cover has build up of frost on it. Ran test 3 and unit fan did not kick on. Can hear compressor and condenser fan working but not evap fan. Was able to defrost evap fan and found bi metal reads 55.7K ohms, after defrosting fan began to spin freely again. Unit will need evap harness for repair. Quoted cx for repair, to which they agreed. Was able to replace evap fan motor and harness with pre i.d part. tested unit and unit now works as designed. No further work needed. CX paid in full with card. CX email confirmed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Summit Point, West Virginia 25446

Daniel J.

Job Details: 08/25/2023

fridge resetting stays on for about 15 secs noise being made and rests again restored power entered test three found evap fan surging replaced entered test three normal exited out of test mode reinstalled panels drawers and door calibrated measure fill unit stayed on and started to cool

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Front Royal, Virginia 22630

Daniel J.

Job Details: 08/25/2023

fridge no cool/weak cool both compartments removed evap both two rows of coils frost on coils rest wet not sticky or cold ball of ice on inlet removed 85 watts ordering evap and nitrogen 3 count; ordrng 1 W11546605 (evap) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler1) and 1 W11506619 (coupler) and 1 nitrogen (nitrogen)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Front Royal, Virginia 22630

Daniel J.

Job Details: 08/25/2023

dishwasher water enters than nothing dishes not being cleaned tested unit no water movement when filling slight sound from wash motor but than nothing checked connections deemed bad wash motor replaced sump tested now moving water from spray arms

We serviced a

WHIRLPOOL ICE MAKER

Model WRS321SDHW08

Near Fredericksburg, Virginia 22408

Tanner B.

Job Details: 08/25/2023

Installed new icemaker and tested unit.. Units piercing valve not allowing enough water too unit . Needs handyman or plumber .. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Manheim, Pennsylvania 17545

Justin L.

Job Details: 08/25/2023

Cx complaint gasket not sealing and door liner cracked. Was able to access unit and found that the door liner was seperating causing gasket to be loose and allowing warm air and condensation into unit. Will need door for repair. Ordering door which will ship to cx house and they will contact for return; ordrng 1 LW11258473 (stainless freezer door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near York Haven, Pennsylvania 17370

Sal R.

Job Details: 08/25/2023

CX complai t was that the gasket was gapping and allowing warm air in the RC. I found a 6 inch warm air leak in the left side of the door gasket. I used a heat gun to correct the issues. Unit test good.

We serviced a

WHIRLPOOL FREEZER

Model ED5FHEXMS10

Near Fairfax Station, Virginia 22039

Robert W.

Job Details: 08/25/2023

CX Complaint is the unit is leaking when IM is on. Inspected unit and found the IM chute is clogged cleared and tested unit filled and is making ice no leak.

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