Service History 264 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MDB8959SKZ0

Near Newark, DE 19711

Taylor F.

Job Details: 08/25/2023

Cx complaint is unit not washing properly. Tested inspected and verifed complaint. Found the sump motor to be defective due to a slow leak from the heater bushings. Unit falls under SP for heater bushings and sump is defective from heater. Replaced sump and heater from pre id and unit is now working as designed. Job is complete. Cx paid 120.00 service call

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Street, MD 21154

Neil H.

Job Details: 08/25/2023

CX COMPLAINT UNIT NOT COOLING PROPERLY EVAP FAN NOT MOVING CONTROL NOT GOING INTO DIA ORDERING CONTROL AND EVAP J/K; ordrng 1 WP2315549 (Whirlpool Refrigerator Evaporator Fan Motor) and 1 W11546690 (Whirlpool Refrigerator Control Box) and 1 W11368751 (Whirlpool Refrigerator Meat Drawer Holder)

We serviced a

MAYTAG DISHWASHER

Model MDB7959SKZ0

Near Accokeek, MD 20607

Shane B.

Job Details: 08/25/2023

installed ordered parts and restored power. ran service cycle. unit is working as designed.

We serviced a

KITCHENAID RANGE

Model KFGC558JSS05

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 08/25/2023

"cx complaint left oven will not light, verified issue, no faults atm, ordering 2nd tech due to unit being combo oven and potential parts needed to complete repair.; ordrng 1 W11355922 (igniter) and 1 W11492304 (ui) and 1 W11355250 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Georgetown, DE 19947

Frederick R.

Job Details: 08/25/2023

CX complaint is WM leaking. Inspected/tested and could not verify complaint. All functioms are working as designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Fort Washington, MD 20744

Shane B.

Job Details: 08/25/2023

installed ordered filter head and cx had a new filter on hand to install as well. water flow looks fine. no leaks. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Newark, DE 19711

Taylor F.

Job Details: 08/25/2023

"Cx complaint is unit not dispensing water or making ice. Found the filter to be defective. Cx had filter on site, replaced filter and now unit is working as designed. Job is complete."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Camden, NC 27921

Austin D.

Job Details: 08/25/2023

"cx complaint the unit is starting to not be able to spin out the clothes that it used to be able too. regular loads are staying saturated but all the water is leaving the tub. no OL codes were stored. checked underneath and the gearcase looked decent from the outside.. therefore, the issue must be internal. ordering a gearcase and all associated parts to resolve the issue. unit is in a very tight space. also the floor is a little soft in front of the unit but not as bad where the unit sits. i advised the cx if the issue keeps happening she might want to get her floor repaired so it has less play for the washer located above.; ordrng 1 W11454372 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W11428524 (capacitor) and 1 W10721967 (drive pulley) and 1 W10528947 (hub)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Brandywine, MD 20613

Shane B.

Job Details: 08/25/2023

installed both ordered parts and restored power. tested blower fan and it doesnt run. inspected through grill in the front and see ducting hitting fan blades. lower blower fan was installed wrong causing this issue. ran bake in lower oven. fan is working fine. unit working as designed.

We serviced a

JENNAIR OVEN

Model JDRP436WP02

Near Silver Spring, MD 20906

Roberto I.

Job Details: 08/25/2023

Replaced parts ordered by prev tech. The unit worked ok

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Midlothian, VA 23114

Joseph D.

Job Details: 08/25/2023

"Cx complaint high wrinkling, went over wrinkle release and wrinkle shield settings . Levelled calibrated and unit now working properly."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Midlothian, VA 23113

Joseph D.

Job Details: 08/25/2023

Unit would not start replace control and start button operating properly leveled calibrated no other issues detected

We serviced a

WHIRLPOOL ICE MAKER

Model WRT314TFDW03

Near Ocean City, MD 21842

Michael E.

Job Details: 08/25/2023

Replaced the evap harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Bridgeville, DE 19933

Michael E.

Job Details: 08/25/2023

"CX complaint: unit started rumbling. Tested and verified complaint. I found i was able to knock out the rumble by loosening the lock nut, then adjusting front ledft leg. I secured the lock nut as tight as i could afterwards. Unit is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WFW9620HC3

Near Brandywine, MD 20613

Shane B.

Job Details: 08/25/2023

"cx complaint is the unit not starting cycles and not allowigng settings to be changed. cx tried cycling power but unit wont run. when i arrived i powerd unit on and was able to change settings but when start is held the screen does not change, cycle does not start. unit does beep when start is first pressed and chims again after a few seconds. checked for codes F5E2 x2, F0E5 x4, F1E1 x2. cleared all codes. unit wont run any conponants in diagnostics. outlet is wired properly and cotrol is getting 120vac and LED on control is on. when power was restored the F1E1 returned on its own. no damage to harnesses. ordering control board and door latch. schedule when parts are avaialble.; ordrng 1 W11550661 (control board) and 1 W11565030 (door latch)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW0

Near Silver Spring, MD 20902

Brian F.

Job Details: 08/25/2023

"Cx states unit leaking, inspected and confirmed. Pulled unit out and looked underneath, found water coming from under dryer, followed trail of water found it leaking from pipe in back right corner of room. Advised cx to call plumber. Ran auto test on unit, completed with no errors, unit is working properly."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Owings Mills, MD 21117

Shane M.

Job Details: 08/25/2023

"cx complaint the unit making noises. put unit into test mode. no error codes stored. passed calibration mode. passed test mode. show cx. found no werid sounds, suspension still good."

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/25/2023

unit has scratches on front panel wil ned new front panel with in 30 days; ordrng 1 W11402953 (panel;) and 1 W11406199 (seal) and 1 WP3387242 (felt seal)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 08/25/2023

"cx complaint unit not completing cycles, checked unit, come to find open shifter and cap reading out of range, replaced both parts, calibrated and tested, unit working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Free Union, VA 22940

Eric F.

Job Details: 08/25/2023

"Confirmed cx complaint unit compressor intermittently seizing, inconsistent cooling. Found service pointer pertaining to issue. Ordering compressor kit per service pointer. Requesting 2 count sealed system repair job.; ordrng 1 W11370574 (Service Pointer Compressor Kit) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 4387444 (evap repair)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Fallston, MD 21047

Neil H.

Job Details: 08/25/2023

REPLACED THE RC EVAP FAN/THERMISTOR UNIT CHECKED GOOD SET UNIT TO 8HR ADC

We serviced a

WHIRLPOOL RANGE

Model KFDD500ESS10

Near Aldie, VA 20105

Ezra M.

Job Details: 08/25/2023

"cust states temps not going high enough. found unit displaying celsius instead of farenheit. changed setting, preheated lower oven to 375. 30 degree discrepency between unit temp readings and thermocouple. calibrated lower oven to +30, tested top oven at 350, working properly"

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Newport News, VA 23607

Justin W.

Job Details: 08/25/2023

replaced bake element heated unit to 350 unit working as designed. called in to office to speak to robin in order to collect labor cx paid in full

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Centreville, VA 20120

Ezra M.

Job Details: 08/25/2023

"water on floor under front of dishwasher. pulled dishwasher out and ran full diag cycle and rinse cycle, no leaks found. no water in drip tray, no water marks under any hoses. cabinetry under cust sink to left of unit is showing signs of water damage. unable to find leak, but advised cust to contact plumber."

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Silver Spring, MD 20904

Roberto I.

Job Details: 08/25/2023

Replaced part and ran timed dry cycle. The unit worked as designed. Collected $110

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/25/2023

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near North Bethesda, MD 20852

Roberto I.

Job Details: 08/25/2023

"Cx complaint frost in the freezer, a Rc shelf iis tilting.Inspected freezer, found door gasket not sealing properly on top left corner. Used heat to mold the gasket and make it sealing perfectly all around the door. Inspected Rc, found a shelf wrongly installed. Corrected shelf installation, unit tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT312CZJB00

Near Newport News, VA 23602

Orbie

Job Details: 08/25/2023

"cx complaint unit has ice building up in freezer verified complaint. found ice built up under evap. steamed evap and verified drain was clear. found gap in cabinet and called techline spoke to rich, sent rich the pictures, deemed unit unrepairable."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Nottingham, MD 21236

Dustin F.

Job Details: 08/25/2023

"CX complaint: LEd dimmed inside RC of fridge.Confirmed CX complaint. confirmed Voltage going to LED module but LED module is faulty. replaced Module with pre id and tested unit, unit now working as designed CX paid in full."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EWH01

Near East Berlin, PA 17316

Sal R.

Job Details: 08/25/2023

"Per the previouse tech, I was able to access and replace call parts. I then plugged unit back in and unit test good. I advised CX to allow a min of 24 hr's before unit retujrns to reccomneded temps."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 08/25/2023

cx compliant is the unit not cooling properly. when i arrived unit was mostly empty. drinks in FC were not frozen and evap cover was covered in frost. FC temp is 31. melted all ice and found loose connections on defrost heater. replaced heater with preIDed part. unit is now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/25/2023

per previous tl call they wanted to dump charge and fill unit up with strong long vac pull and placed data logger in the fc section for 7 days and allow time to cool.; schdld next appmnt for 9/1 FRI !

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Georgetown, DE 19947

Frederick R.

Job Details: 08/25/2023

"CX complaint is unit not advancing cycles. Inspected/tested and found inlet valve had become defective and wasnt allowing cold water into unit. Replaced valve from VS. Calibrated and retested and the WM is now working properly. Job is complete; ordrng 1 W11038689 (valve FRVS), used 1 W11038689 (VALVE FRVS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X16DW04

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/25/2023

Cx complaint that unit is not coolign well and runs all the time the unit compressor was gargling sound and was very noise and scolding hot to the tpouch.. unit had proper door seals and also the evap didnt have any signs of defrosting issues. will need compresssor and drier ordering call to resschd when in and approved to return .; ordrng 1 W10507884 (compressor) and 1 SSTECH (SS TCH) and 1 2COUNT (2 COUNT)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Millersville, MD 21108

Emmanuel R.

Job Details: 08/25/2023

"Cs icemaker stopped making ice , confirmed complaint. Foud error code E5 possible icemold thermistor failure, Also the water line was frozen, I was able to defreeze the line and insulate it but will need the heater . Ordering icemaker and fill tube heater .; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fayetteville, PA 17222

Drew B.

Job Details: 08/25/2023

afrrived replaced compressor and drier and control when plugging back in the unit still not powering up the ocmpressor... i checked power at the start device both under load and when not the compressor makes a nosie and doesnt read open windings.. i have 120 to compressor as well.. i called TL spoke to chris after giving all findings is puzzled and only thing can think of is reorder the compressor and start device and try that again being the 4th start device and already 2 compressors not fully sure its not intrnal at this point gave sr to cx to contact wp but ordering per TL request.; ordrng 1 w11580057 (compressor) and 1 W11547180 (start device) and 1 W11506458 (suction tube)

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS00

Near Virginia Beach, VA 23456

Carl A.

Job Details: 08/25/2023

"replaced all parts ,as tech was trying to remove bezzels to transfer to new top they bent trying to get them off of old cook top ordering bezzells to complete job; ordrng 1 WPW10559494 (Knob Grommet)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leesburg, VA 20175

Richard B.

Job Details: 08/25/2023

"CX coplant, Washer is loud whenn water comes in , When washing and when spinning. Inspweected unit and washer is washing fine , Agitating fine , When unit fills the pipes in the ceiling downstairs . unit is working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 08/25/2023

"cx complaint unit not draining intermittently, checked unit, unit displaying f9e1 long drain. drain hose is routed along top of cabinet, advised cx drain hose should be routed along bottom of cabinet and then come up directly under disposal. ran auto test cycle with drain hose detached routed into 5gal bucket. unit drained twice then displayed f9e1. come to find drain hose also attached to extension hose, removed extra hose, routed hose along bottom of cabinet, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 08/25/2023

"Installed new valve assembly and tested unit.. after testing the water supply and determining which was hot and cold , one of the valves at wall just stoped suppling water to unit.. unit has cold going to it. will run on cold wash w/ cold temp selected.. cx called maintence to come and fix issue .. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS01

Near Virginia Beach, VA 23452

Zachery R.

Job Details: 08/25/2023

"replaced all parts, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Centreville, VA 20120

Ezra M.

Job Details: 08/25/2023

installed sleeves and added permagum under evaporation tray. verified noise gone with test 5.

We serviced a

KITCHENAID OVEN

Model KFGC506JSS05

Near Ocean View, DE 19970

Michael E.

Job Details: 08/25/2023

CX complaint: dented fron door panel. Inspected and verified complaint. Documented dent in pics. Replaced the door with part CX had on site. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Woodbridge, VA 22192

Robert W.

Job Details: 08/25/2023

Replaced bracket auger motor and yoke unit tested and is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Hampton, VA 23666

Justin W.

Job Details: 08/25/2023

"cx complaint unit not working. checked unit to find error codes f8e1, f0e5, f0e2. found cold water valve ohming open. ordering valve to complete repair. requesting to return with control as a precaution. control sending 120 vac to valves. valves needed for return visit scheduled 8/30/23; ordrng 1 W11210459 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW01

Near Steelton, PA 17113

Fred G.

Job Details: 08/25/2023

cx complaint RC isnt cooling. inspected unit and found ice build up on outside of FC evap cover. I entered into diag and found test 5 showes defrost sensor is open. then next thing it changed to passed. I removed evap cover and ran test 13 and found heater did not come on. I found all connections were good. I tested for voltage at evap and found 0vac. i then removed control and found 0vac at P2-7 to P1-2. unit needs control to correct issue. qouted cx for repair and cx declined. charged cx only for service call fee $120 pain in check.

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FMS00

Near Pasadena, MD 21122

Emmanuel R.

Job Details: 08/25/2023

"Cs unit is making a gurgling noise intermittenly, confirmed complaint. I found the noise is coming from the cap line on the evap , the noise is from oil and freon rushing thru the line. I was able to straighten the cap line out and added permegum to stop the noise. No more noise. Unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near East Petersburg, PA 17520

Fred G.

Job Details: 08/25/2023

cx complaint unit is making noise. inspected unit and found damper is causing noise. I was able to test damper and found everytime it is opened and closed the motor is making noise. unit needs damper to correct issue. cx was given a Parts and Labor. scheduled cx for 8/29/23; ordrng 1 WPW10479155 (damper)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Newark, DE 19702

Taylor F.

Job Details: 08/25/2023

"Cx complaint is unit making a loud grinding noise. Tested inspected and verified complaint. Replaced the gearcase, splutch and belt from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569VEM

Near Dover, PA 17315

Sal R.

Job Details: 08/25/2023

CX complaint is that the unit is not cooling in ether the RC or FC . I found both compartments to be 60 plus degrees. I found no frost pattern on the evap and the compressor to have a 0.12AMP draw. I quoted CX for the cost of a se4aled system repair. I collected $120.00 for service charges via check

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Midlothian, VA 23113

Joseph D.

Job Details: 08/25/2023

Unit will need main single valve to enable pressure from dispenser; ordrng 1 W11482025 (Single valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Newport News, VA 23606

Orbie

Job Details: 08/25/2023

"cx complaint unit not making ice. checked unit found test 56 E2, unit needs icemaker to complete repair.; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Highland Springs, VA 23075

Chris B.

Job Details: 08/25/2023

cx comp unit will not bake insp unit found f0e3 temp sonsor short found temp sensor connector not seated on harness seated connector tested unit working as desighned

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJW00

Near Charlottesville, VA 22903

Eric F.

Job Details: 08/25/2023

"Confirmed cx complaint excess frost buildup in unit. Found freezer door gasket malformed, letting air into unit. Reformed gasket, tested unit, unit working as designed."

We serviced a

WHIRLPOOL COOKTOP

Model JIC4536XB00

Near Phoenix, MD 21131

Neil H.

Job Details: 08/25/2023

"F47 NEW MODULE NEEDED CAN'T RESET AND CENTER AND LEFT THROWING THAT CODE MODULE SAYS NLA WILL REACH OUT TO CX IF ABLE TO GET MODULE $120 COLLECTED; ordrng 1 W10607548 ( Module, Ssx) and 1 WPW10396615 (Whirlpool Cooktop Display Board)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS2

Near Crozet, VA 22932

Danny R.

Job Details: 08/25/2023

foumd glass still in drain tube cleard out with snake and vacume checksok now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Sandston, VA 23150

Chris B.

Job Details: 08/25/2023

cx comp unit will make ice slow insp unit could not duplicate cx comp found fc temp at 0- and rc temp at 38 found ice bin full advised cx on use and care unit will only make 6-8 cubes every 2-3 hours unit working as desighned

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 08/25/2023

"F8E1 error , unit needs new inlet valve assembly.. informed cx and cx going to repair unit themselves .."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Powhatan, VA 23139

Joseph D.

Job Details: 08/25/2023

"Control, diverter, pressure sensor, second states that drain pump may be over amp drawing kicking the long drain error or there might be an air leak or flash in the air hose assembly and to replace. Please schedule with two technicians; ordrng 1 W10903220 (Pressure hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near York, PA 17404

Sal R.

Job Details: 08/25/2023

I was able toa ccess and replace the drain pan. Unit test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Powhatan, VA 23139

Joseph D.

Job Details: 08/25/2023

Receded filter and unit now dispensing properly no other issues detected

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lebanon, PA 17046

Cody H.

Job Details: 08/25/2023

CX complains unit is gathering moisture around top right corner of FC. Found unit door seal to be warped. Was able to heat and reform seal. CX also states the RC makes loud clicking noises. Found unit damper to be failing and will replaced. Ordering damper and sealant for use on return. CX email confirmed; ordrng 1 W11236851 (diffuser) and 1 w10841140 (sealant)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Glen Allen, VA 23060

John P.

Job Details: 08/25/2023

Installed gear gas Cam and wash plate calibrated tested working as designed

We serviced a

WHIRLPOOL FREEZER

Model ED5FHEXMS10

Near Fairfax Station, VA 22039

Robert W.

Job Details: 08/25/2023

CX Complaint is the unit is leaking when IM is on. Inspected unit and found the IM chute is clogged cleared and tested unit filled and is making ice no leak.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Richmond, VA 23229

John P.

Job Details: 08/25/2023

"Found upper support separated replaced tested working as designed ; ordrng 1 W10909479 (Support JP/VS), used 1 W10909479 (Support JP/vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near York Haven, PA 17370

Sal R.

Job Details: 08/25/2023

CX complai t was that the gasket was gapping and allowing warm air in the RC. I found a 6 inch warm air leak in the left side of the door gasket. I used a heat gun to correct the issues. Unit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Richmond, VA 23231

Chris B.

Job Details: 08/25/2023

cx comp unit will not start insp unit found wire not seated on control seated wire tested unit calibrated working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Manheim, PA 17545

Justin L.

Job Details: 08/25/2023

Cx complaint gasket not sealing and door liner cracked. Was able to access unit and found that the door liner was seperating causing gasket to be loose and allowing warm air and condensation into unit. Will need door for repair. Ordering door which will ship to cx house and they will contact for return; ordrng 1 LW11258473 (stainless freezer door)

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Richmond, VA 23231

Chris B.

Job Details: 08/25/2023

replaced rc door tested unit sealing and cooling as desighned

We serviced a

WHIRLPOOL ICE MAKER

Model WRS321SDHW08

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 08/25/2023

Installed new icemaker and tested unit.. Units piercing valve not allowing enough water too unit . Needs handyman or plumber .. Job complete

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Richmond, VA 23234

Chris B.

Job Details: 08/25/2023

cx cocmp unit will not balance insp unit found unit very unleveled leveled unit insp on high spin calibrated unit wroking as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Front Royal, VA 22630

Daniel J.

Job Details: 08/25/2023

dishwasher water enters than nothing dishes not being cleaned tested unit no water movement when filling slight sound from wash motor but than nothing checked connections deemed bad wash motor replaced sump tested now moving water from spray arms

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Chester, VA 23836

Chris B.

Job Details: 08/25/2023

cx comp unit states f6e1 gen error insp unit found hole in wave giude cover and end of mag obstructed also found wavew giude obstrcuted called tech. leon collected 120 sc cc stated unit is non repairable

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Front Royal, VA 22630

Daniel J.

Job Details: 08/25/2023

fridge no cool/weak cool both compartments removed evap both two rows of coils frost on coils rest wet not sticky or cold ball of ice on inlet removed 85 watts ordering evap and nitrogen 3 count; ordrng 1 W11546605 (evap) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler1) and 1 W11506619 (coupler) and 1 nitrogen (nitrogen)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHW01

Near Newport News, VA 23608

Orbie

Job Details: 08/25/2023

replaced control as per previous tech's notes. advised cx to monitor unit to verify operational as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Summit Point, WV 25446

Daniel J.

Job Details: 08/25/2023

fridge resetting stays on for about 15 secs noise being made and rests again restored power entered test three found evap fan surging replaced entered test three normal exited out of test mode reinstalled panels drawers and door calibrated measure fill unit stayed on and started to cool

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Partlow, VA 22534

Thomas B.

Job Details: 08/25/2023

Cx complaint she would start cycle can hear the unit trying to spin before going straight to done. Inspected found belt off track and center pulley loose reseated and tightened. educated cx on proper loading tips and uses. Tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ00

Near Lebanon, PA 17046

Cody H.

Job Details: 08/25/2023

"cx complains unit RC is barely cool and spoiling food. cx is without warranty, quoted cx for service to which cx agreed. unit rc is 48.5*F unit fc is 37*F. Evap cover has build up of frost on it. Ran test 3 and unit fan did not kick on. Can hear compressor and condenser fan working but not evap fan. Was able to defrost evap fan and found bi metal reads 55.7K ohms, after defrosting fan began to spin freely again. Unit will need evap harness for repair. Quoted cx for repair, to which they agreed. Was able to replace evap fan motor and harness with pre i.d part. tested unit and unit now works as designed. No further work needed. CX paid in full with card. CX email confirmed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Richmond, VA 23235

John P.

Job Details: 08/25/2023

Installed door and separator tested working as designed..

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Antrim Township, PA 17225

Drew B.

Job Details: 08/25/2023

cx complaint that unit is not startiung and flashes the f2e2 right away. i found the ui disconnect code. verify connections no issues connections wise tried reseting no luck. was able to rpelace console and reset calibration and ran through service test unit is repsonding to buttons pressed and operates when running through all service cycles. unit now checks good inside 1 yr wrrnty per pop and new build and ms# starting with C

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near ,

Chris B.

Job Details: 08/25/2023

cx c comp rc and fc door scatched insp unit conf cx comp ordering ss fc and rc doors; ordrng 1 LW10642551 (fc ss door) and 1 FSPLW10642554 (rc ss door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 08/25/2023

"cx concern the unit stopped cooling within a week .. found compressor running at -2in vac and 40psi, equalized to 5psi instantly.. found oil all over where drier is, no sign of dye at shratter valves or any sign of leaks at joints.. pressurized at 140psi and soaped down the joints , no sign of bubbles.. techline stated there is an internal leak"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Fairfax, VA 22030

Jason A.

Job Details: 08/25/2023

"CX complaint FRIDGE not cooling. FOund RC evap & drier UV dye leak. Replaced RC evap & install UV drier. Check for leaks with soapy water & run vac, Filled with 5.00 OZ R134a. test 10 Good running & equalise pressures. Good frost pattern & unit is cooling. Left RC door hinge closer noise TSP & LEDs are out. Per TSP replace all 12 LEDs W11632139 > JJ; ordrng 2 W11673500 (RC door hinge pins. 2 need L&R)s and 1 W11298172 (Extension L) and 1 W10847927 (Extension R) and 1 W11416733 (EXT LEFT) and 1 W11418227 (EXT RIGHT) and 1 W11171640 (mylar kit incl screws) and 4 W11632139 (3point LEDs / 3pk)s"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/25/2023

"Cx complains that the unit stopped in middle of the cycle, inspected unit, ran test mode, found some error codes f1e1 fualty acu, f8e1 long fill f3e1 pressure system fault,, the pressure hose is kinked, i fix the hose and now the washer works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Midlothian, VA 23112

Joseph D.

Job Details: 08/25/2023

Unit with loud and sticking damper. Must replace damper to keep fridge from freezing ; ordrng 1 WPW10594329 (Damper)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Arnold, MD 21012

Israel R.

Job Details: 08/25/2023

Customer complaint unit ice maker got jammed and broke i found the ice maker tray defrom and loose. Customer bought the ice maker. So i installed new ice maker. Collected 165. She undertand the ice maker wont be under any warranty by us she will have to go to whoever she bought it but she will have 30 days on the labor. Collected in full.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Hopewell, VA 23860

Chris B.

Job Details: 08/25/2023

cx c comp unit will not dry dishes insp unit no erros stored found at end of test mode after unit drains heaters does come on and sizzle water cx sated unit will not dishes at all unit does have rinse aid in it and cx satted they use heavy wash cycel most of time when issue accures called tech line spoke with rob

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Lebanon, PA 17042

Cody H.

Job Details: 08/25/2023

"CX complains unit is leaking from left bottom of uint. Called tradecare and spoke to Karina who gave P&L auth. Found unit to be leaking from between door and seal. Removed outter door to check for any leaks from dispenser and vent area. Unit showed no leaks from dispenser and vent area but seems to be leaking past door gasket and running down door to bottom left area. Was able to replace door gasket with pre i.d part, retested unit and unit no longer has a leak. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL WASHER

Model WTW6600SW2

Near Petersburg, VA 23803

Chris B.

Job Details: 08/25/2023

f68 pressure signal out of range insp unit fpound unit will run for less than 1 min then stat f1 blew threw pressure hose felt and cleared obstrutcion tested unit threw 4 diff cycles for over 5 mins each unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Riverdale Park, MD 20737

Samuel R.

Job Details: 08/25/2023

cx complaint unit is not making ice after last visit.inspected unit and could confirm cx complaint.tested ice maker and found ice maker to not call for water.jump water valve from ice maker and wokrs ice maker itself wont call for water.cx will not go with repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Frankford, DE 19945

Michael E.

Job Details: 08/25/2023

CX complaint: unit losing power and showing PO on display. Tested and verified complaint. This has been happening since unit was purchased but frequency has been increasing. No problems found in wiring or connections. Ordering main wire harness and control. Scheduled return visit for 8/31 any time.; ordrng 1 W11556912 (control) and 1 W11563716 (main wire harness)

We serviced a

WHIRLPOOL STACKABLE

Model CET9000GQ2

Near Chambersburg, PA 17202

Drew B.

Job Details: 08/25/2023

cxaccepting 2.00 called commerical tl they siad the opitic eye needs moved over and try with a washer to move overf see the pic i attached for records. if any questions call DB for what TL said. complaint that unit is still not spoke aidan washer move opitcal eye over (washer); ordrng 1 489234 (washer)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Takoma Park, MD 20912

Brian F.

Job Details: 08/25/2023

"Cx states they heard dryer turn on for about 30 seconds then turn back off. Tested terminal block wiring, timer, push to start switch, door switch, and harness continuity, all tested good. Replaced push to start switch with pre id and retested, unit is working properly. Sent safety dispatch report to Wpl safety"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Hampton, VA 23664

Lucas R.

Job Details: 08/25/2023

"upon arrival no frost in unit, door sealing, found icemaker molding warped causing ice to jam, temps good at 5 an36, advised cx not to block vent to prevent freezing in back.; schdld next appmnt for 8/30 WED pm"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Dundalk, MD 21222

Dustin F.

Job Details: 08/25/2023

"CX complaint: unit shaking violently.Inspected unit, confirmed CX complaint. found gearcase seal broken, Oil everywhere. entire bottom of unit needs to be replaced. agitator/washplate ceased. 2 count gearcase job. contacted office and got repair scheduled on 9/6/23; ordrng 1 WP3951744 (agitator/washplate) and 1 W11454741 (Gearcase) and 1 W10890624 (motor) and 1 WPW10006384 (belt) and 1 W10913953 (actuator) and 1 WPW10427633 (shield) and 1 W10721967 (drive clutch kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Salunga-Landisville, PA 17538

Fred G.

Job Details: 08/25/2023

i was able to access unit and replace the FC bulb and place the pads on the left RC door as per previous tech. unit now checks good.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 08/25/2023

1-W10902814 washplate if cx calls back .. CX Concern the unit has a cracked washplate .. removed broken plate and got metal coupler off gearcase shaft. ran unit in a high speed spin to verifiy gearacse was okay .. unit needs washplate

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Lancaster, PA 17603

Justin L.

Job Details: 08/25/2023

As per previous tech was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lincoln, DE 19960

Frederick R.

Job Details: 08/25/2023

"CX complaint is dryer drum not spinning. Inspected/tested and found belt was defective causing idler to pop off. Ordering belt and idler. Tribles down. Spoke to HM. I have idler on VS if needed. CX rescheduled for Fri 9/1; ordrng 1 341241 (belt,drive) and 1 WP691366 (pulley-idr)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Lancaster, PA 17603

Justin L.

Job Details: 08/25/2023

As per previous tech was able to access unit and replace parts. Unit now checks good no further work needed

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