We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Conway, SC 29526
Jason T.
Job Details: 08/28/2023
"Cx complaint, loud noises when draining, ran factory diagnostics test, no error codes...found drive belt slipping on the motor hub. Installed motor and belt from van stock, calibrated and tested all unit functions for proper operation...working as designed.; ordrng 1 W11283592 (motor-drve JT VS) and 1 WPW10006384 (drive belt JT VS), used 1 W11283592 (DRIVE-MOTOR), and 1 WPW10006384 (DRIVE-BELT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Woodbridge, VA 22193
Richard B.
Job Details: 08/28/2023
"CX complamt. Dishes not clean. Prior diagnosis found unit needs sump assembly. . Installed sump assembly and tested unit. working as designed Good wash pressure , Working as designed, RB"
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJW00
Near Takoma Park, MD 20912
Sherwood
Job Details: 08/28/2023
cx complaint fridge still not cooling. arriveed and confirmed issue. found rc not cooling and fc had frost and ice in vents to rc. removeed evap cover and notice drain was blocked with ice.checked heater ohm at 104 fan readings were the right. thermistor is also in range. called TL explain my finding he said drain being blocked with ice was the cause of problem. cleared drain and vents. unit is now workin as designed repair complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Conway, SC 29526
Jason T.
Job Details: 08/28/2023
"Cx complaint, lower outer door panel is dented and misaligned from the lower support hinge bracket, pics on SD. Cosmetic warranty within 30 days, advised cx outer door panel direct ship to the house, if possible inspect the part for any damages, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11613486 (outer-door panel)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Carlisle, PA 17013
Fred G.
Job Details: 08/28/2023
cx said since last visit unit was ran 3 times and did not leak. she is worried unit will leak. inspected unit and entered daig and found saved error codes. ran the auto test and found unit finished without issue. I then removed top and found no signs of dried water or anything wet outside the tub. I lifted unit and found no dry water stains or anything wet. I did find a large stain on back wall leading to floor. i did fill tub and drain it and found no signs of a backed up stand pipe. called TL documents my findings. as of now cx is to monitor unit and see if leak happens again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Burke, VA 22015
Robert W.
Job Details: 08/28/2023
Added shim to RC door and unit is now sealing.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 08/28/2023
Customers complaint is unit not draining after the cycle. They had to manually drain the unit after the cycle was over. Tested drain pump and it had good flow and was not restricted. No error codes stored and went through the diagnostics fine with no issues.; ordrng 1 W11672225 (control)
We serviced a
AMANA DRYER
Model NED5800HW1
Near Waynesboro, VA 22980
Danny R.
Job Details: 08/28/2023
unit has a bad heater it was open i replaced heater elelemnt and tco bc it was cycycle short unit chedcksok after parts were instaled
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Springfield, VA 22153
Robert W.
Job Details: 08/28/2023
Replaced lower harness unit tested and is working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 08/28/2023
Customers complaint is unit does not spin out on the towels cycle. Ran diagnostgics and diagnostics went through ok. NTO control.; ordrng 1 W11583890 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Elizabethtown, PA 17022
Justin L.
Job Details: 08/28/2023
As per previous tech was able to access unit and replace parts. Verified heater worked unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Dover, DE 19904
Frederick R.
Job Details: 08/28/2023
"CX complaint is switch issues again in FC. Inspected and found new switch stuck in up position. No ice or frost. Switch was defective. Replaced switch from VS. Unit is now repaired and working properly. Job is complete; ordrng 1 W11396033 (switch FRVS), used 1 W11396033 (switch FRVS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 08/28/2023
Customers complaint is unit doesnt power on. Found loose connections at the terminal block. All check ok.
We serviced a
WHIRLPOOL DRYER
Model MED3500FW1
Near Silver Spring, MD 20910
Brian F.
Job Details: 08/28/2023
"Cx states unit making a rattling/rumbling noise, tested and confirmed. Found noise caused by out of balance blower wheel, cleared lint from blower wheel fan blades, tested, unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Charles Town, WV 25414
Ezra M.
Job Details: 08/28/2023
"intermittent frost in freezer. unit leaning forward. leveled unit, verified all doors closing and sealing properly. also discussed loading freezer and opening doors properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 08/28/2023
Installed new parts. All check ok.
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Fairfax, VA 22032
Jason A.
Job Details: 08/28/2023
"CX complaint WASHER banging during wash & wouldnt unlock. Replaced control, motor, cap & actuator. Verified door lock, agitate spin & drain. Water connections correct. Calibrate & test wash. Start NORMAL cycle & tried to pause but pshing start / pause stops agitate but wont unlock. Push & hold for over Check quick start & use & care guide. Called techline. TL stated unit will only pause & iunlock during hi spin. CX had me run DELICATES & this allows PAUSE & UNLOCK during agitate. Send shopjob to update TL report. CX trying other cycles & reportimg > JJ; saved tckt"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near ,
Frederick R.
Job Details: 08/28/2023
"CX complaimnt is unit still throwing F8E0 error code. Prior visits have had the main harness, blower fan, Both control replaced. Did find scorched connector at blower fan but that was replaced with the fanSpoke to Chris at WPTL. CHris told me that the UI is what regulates the fan speed on this unit and wants the UI replaced. He also brought up airflow around unit which could be an issue be"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 08/28/2023
"Cx complaint, dishes not clean at the end of the cycle, error code 4-3 wash motor not running. Tested all circuits, verified 121 vac at the motor, heater circuit tested at 14 ohm, sump-pump failure. Advised cx part on order, direct ship to his house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W10837402 (pump&motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB02
Near Gardners, PA 17324
Sal R.
Job Details: 08/28/2023
"CX complai t is that the unti stopped cooling 3 days after repair. I found that the FC & R are both 60 pluse degrees. I am reordering 1 sealed system repair. . return visit will need to be 3 call counted. Once the parts are avalible, please have somoen form the office call to set up a return with a sealed system tech. Please use gadges to read pressures.; ordrng 1 W10836706 (evap coil) and 1 W11092625 (compressor) and 1 W10843121 (drier filter) and 3 W11506635 (proccess stubs)s and 1 876765 (tub kit) and 1 3callcount (3 call count)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Dagsboro, DE 19939
Michael E.
Job Details: 08/28/2023
Replaced the lid lock as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Conway, SC 29527
Jason T.
Job Details: 08/28/2023
"Cx complaint, noises during cooling-freezing found cabinet chassis making contact causing the noise. Installed permagum sealer on the condenser lines to dissipate the noises, leveled the unit to allow for proper cabinet alignment. Ran factory diagnostics to verify all unit functions for proper operation...working as designed.; ordrng 1 212643 (sealer-gum JT VS), used 1 212643 (PERMAGUM) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Mineral, VA 23117
Thomas B.
Job Details: 08/28/2023
Cx complaint unit is not working properly inspected unit found freezer temperature is at 25 degrees F and refrigerator is at 45 Degrees F unit will need Sealed System Work Ordering the compressor and drier for Sealed System Repair. Called whirlpool TechLine to document; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Rockville, MD 20854
Julian H.
Job Details: 08/28/2023
CX complaint about unit not getting to temperature inspected on bake found a difference of 20* on bake adjusted calibration showed CX how to do it working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 08/28/2023
Customers complaint is no ice. Found icemaker giving E5 error code for bad thermistor. Filled with water so I know the valve works. NTO icemaker.; ordrng 1 W11658802 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Seaford, DE 19973
Michael E.
Job Details: 08/28/2023
Replaced RC door as previous diuagnosis. Heated and reshaped gasket. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Bristow, VA 20136
Richard B.
Job Details: 08/28/2023
"CX complant. Not cold. Prior diagnosis found unit needs evap fan , control and UI . Thawed out evap , Installed control , evap fan and UI . Installed CX provided surge protector. And cycled power , Starting to cool, Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Milford, DE 19963
Frederick R.
Job Details: 08/28/2023
Replaced dispenser and inlet vavle per prior diagnosis. Discovered no hot water to unit at all through valve. Water pressure maxed at 45psi which is borderline low. Suggested CX use inlet hose screens because cold water valve was clogged with well sediment. Also suggested CX get pressure checked. Unit itself is working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Falls Church, VA 22046
Lloyd B.
Job Details: 08/28/2023
"Cx complained the pod did not dissolve. Inspected the unit and found that there are no error codes and the unit washes. Cx says the hot water takes long at the sink. Instructed to run hot water prior. The spray arm is clogged. Unit needs new spray arm. Please ship part to cx, no tech needed. Job complete; ordrng 1 W11101428 (spray arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Williamsburg, VA 23188
Orbie
Job Details: 08/28/2023
"cx complaint UI went black and ice/water also stopped working when that did. checked unit found when wiggling wire going into connector at bottom of door the stealth UI was flicking. unit needs a door to complete repair. called tradecare on behalf of the CX. spoke with Terry, advised she could give P+L. Dist. site down currently but ordering part number for stainless unit. cx paid $120 service charge and advised her no eta on door as its made to order.; ordrng 1 W11467374 (Door)"
We serviced a
MAYTAG DRYER
Model MGD8630HC3
Near Wilmington, DE 19807
Taylor F.
Job Details: 08/28/2023
Cx complaint is unit giving error code. Could not determine what the error code is because unit has no stored codes and previous techs have two different codes in notes. Ran unit for 15mins empty and it was working as designed. Had cx put a load of wet clothes in it and ran that for 30+ mins and everything is working as designed. I think this was a control issue that got resolved by resetting the power.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Boiling Springs, PA 17007
Sal R.
Job Details: 08/28/2023
"CX complain t is that the unit is not powering on. I found that the UI is light , but no movment formt he compressor and no Lighting inside the unit . I was able to access and inspect the compressor compartment and the main controls. I found that the 3 way vsalve is chatering , but not opening. I found took a DC voltage reading of the power supply board at P2 and found 14.2V's DC P2 .1-.4 , 14V's DC P2.2-.5, and 2.5 V's DC at P2.3-.6. Power board is not supplying maincontrol. Unit will need 1 power board (W10830278). I quoted CX for the cost of repair . I collected $120.00 via credit card. CX will discuss with wife and call back into office if a repair is wanted. I called WP Tech Line and discussed my findings. TL agrees;"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Perry Hall, MD 21128
Justin S.
Job Details: 08/28/2023
"CX complaint unit not cleaning dishes. Ran Diagnosis cycle and no codes appeared. Unit fills, spins, and rinses, and drains. Dispenser door was not opening allpowing detergent into unit during cycle. Replaced dispenser. Had CX do a quick waster with a smLL LOAD AND DISHES ARE NOW GETTING CLEAN; ordrng 1 W10861000 (detergent dispenser), used 1 W10861000 (DISPENSER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Waynesboro, VA 22980
Danny R.
Job Details: 08/28/2023
i found two isues with unit one the icemaker is intermition working nd also the water filter housing pops out water filter; ordrng 1 W11036338 (filter holder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB00
Near Washington, DC 20009
Shawn D.
Job Details: 08/28/2023
"opened system and seemd full of 134a the drier got reallly cold so replaced the compresssor drier and coupler then vacumed system down and filled to recomended and started cooling. unit is good to go; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYM0
Near Williamsburg, VA 23188
Orbie
Job Details: 08/28/2023
"cx complaint unit won't always go through full cycle. checked unit F1E1 F6E6, unit not wanting to go into test mode. replaced control and UI, while replacing control found screws into handle stripped causing unit to flex while you're opening it. tested unit, working as designed but ordering handle to complete repair.; ordrng 1 W10343324 (handle) and 1 WPW10358150 (handle)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302ESS02
Near Bowie, MD 20716
Davonte
Job Details: 08/28/2023
"cx complaikned unit wasnt cooling. after inspecting unit confirmed cx complaint. after pulling evap cover offf, unit had overfrosting on evap. unit will need evap harness.; ordrng 1 W11174745 (evap harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Carlisle, PA 17013
Fred G.
Job Details: 08/28/2023
"cx complaint unit FC is not keeping temp. inspected unit and found FC temps were 55 degrees, RC was 38 degrees. I found FC fan was not on at the time. I found test 1=01, 02=01, 03=both fans did work and came on and damper opened and closed. I removed FC evap cover and found no frost pattern. ran test 4 and found when compressor came on it sounded very loud and drawn out noise. I found 04 it did cool the RC section. 05 I found FC did start to build a frost pattern. using watt meter I found unit was producing 218watts, 3amps. called TL, TL says SS. parts are covered under entitlements, qouted cx for labor and service call $870. cx declined. charged cx only for service call fee $120 check"
We serviced a
WHIRLPOOL WASHER
Model WTW8005DC1
Near Parkville, MD 21234
Justin S.
Job Details: 08/28/2023
"CX complaint do not complete the cycle. Upon arrival error code f0e3, f8e1, f0e5. Found serveral coins lodged in the agitator. Coins were warn down indicating they had been there a while. After removing them ran diagnosis cycle. Unit filled, spun, agitates, and drains good. Codes did not reappear. Did a calibration cycle. Looked under unit and removed rotor found oilm leaking indecating the gearcase is going bad. CX did not want to proceed with repairs."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS04
Near Williamsburg, VA 23188
Orbie
Job Details: 08/28/2023
"cx complaint unit takes a long time to preheat and when it does it'll beep prematurely.. checked unit found F9E0. Bake element working, broil working as well. ordering control panel and main control as a precaution.; ordrng 1 W11093241 (panl-cntrl) and 1 W11179310 (cntrl-elec)"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Virginia Beach, VA 23454
Branden R.
Job Details: 08/28/2023
came out and replaced gasket on unit . tested unit is running as designed .
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Sykesville, MD 21784
Marc M.
Job Details: 08/28/2023
"cx complaint unit leaking again. again, removed toe kick panel and inspected unit. found water in the overflow pan and no where else under unit. inlet valve remains tight and no leaking from sump or drain pump. however opened the door and immediately noticed a HEAVY amount of suds in the tub. cx states he does not wash sponges, never allows dishsoap in unit, and uses only approved detergent options. possible that the unit is leaking due to a failed rinse aid dispenser. cleared suds with vegetable oil. ordering dispenser assembly.; ordrng 1 W11412300 (dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHAXKQ00
Near Wilmington, DE 19810
Taylor F.
Job Details: 08/28/2023
Cx complaint is unit leaking. Replaced filter housing from previous diagnosis and installed new filter. Tested unit and unit is no longer leaking. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Eldersburg, MD 21784
Marc M.
Job Details: 08/28/2023
"confirmed sealed system diagnosis. installed compressor however when attempting filter dryer install with lokring on the aluminum cap tube, found that the cap tube was severed at the point where it meets the cabinet of the unit. the cap tube then came apart completely once moved and the remaining aluminum cap tube in the liner could no longer be accessed. contacted techline and unit was deemed non repairable."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Mount Airy, MD 21771
Marc M.
Job Details: 08/28/2023
"installed fill tube. tested unit, unit now checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Newport News, VA 23602
Lucas R.
Job Details: 08/28/2023
"cx complaint unit not draining, checked unit, full of water, water would not drain, removed water, drain pump checked good, found check valve stuck open, replaced hose with check valve, cleared rest of drain hose, tested, found 4-3 motor code, verrified 123 vac from control, motor at 8 ohms from control, motor not turning.; ordrng 1 W11025157 (pump&motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Arnold, MD 21012
Emmanuel R.
Job Details: 08/28/2023
"Replaced evap cover, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW0
Near Madison, VA 22727
Eric F.
Job Details: 08/28/2023
"Cleared drain, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Bel Air, MD 21015
Neil H.
Job Details: 08/28/2023
REPLACED THE CONTROL AND U.I. FRIDGE UNIT TESTED GOOD $140 COLLECTED
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Crozet, VA 22932
Danny R.
Job Details: 08/28/2023
i found mulion mis formed and heat lop isnt close enough to heat mulion to take away mosture also the mulion is mis blown and there is gaps in liner and where the liner and outter walls meet. caled tech line was told unit wil be put up for review .
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Middle River, MD 21220
Shane M.
Job Details: 08/28/2023
cx complaintt he unit isnt powering on. found 120v to control. repalced control. calibrated the unit. unit working properly.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Dumfries, VA 22026
Tanner B.
Job Details: 08/28/2023
"Basket half full of water , lid not locking.. found f8e1 error. found drain pump wire broken, reconnected wire to test , unit working.. slight noise from splutch / belt ..; ordrng 1 W11376227 (harness lower) and 1 W11213879 (belt) and 1 W10721967 (splutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rockville, MD 20853
Julian H.
Job Details: 08/28/2023
CX complaining about temperature issues on RC getting too cold but blocking airflow with large items causing to deflect air advised CX to move items to different positions installed container as a courtesy
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Brightwood, VA 22715
Eric F.
Job Details: 08/28/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Baltimore, MD 21234
Justin S.
Job Details: 08/28/2023
"CX complaint drawers not engaging on slides. Top wide produce drawer wasnt set in slides correctly. Bottom left drawer needed silcon lubericant and were roiugh to slide.; ordrng 1 WP99003172 (silicone (JSVS)), used 1 WP99003172 (SILICONE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Madison, VA 22727
Eric F.
Job Details: 08/28/2023
"Confirmed cx complaint unit not producing ice. Found ice maker molex partially unseated, ice maker not getting power. Reseated molex, tested unit, unit working as designed."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Bel Air, MD 21015
Neil H.
Job Details: 08/28/2023
REPLACED THE CENTER CAPS AND ORFICE AND ADJUSTED ALL BURNERS TO HIGHER
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Sinking Spring, PA 19608
Cody H.
Job Details: 08/28/2023
"CX complains unit oven is not working and shows error f1e2. CX states another company was out previously and replaced the control already. CX is within manufacture warranty according to entitlements. unit shows f2e1-stuck button, f6e4-user interface error. called techline due to techsheet not showing error code decoder. Spoke to Andrew who said to replace user interface again due to concerns and error codes. Ordering control for use on return,CX to call into office when parts arrive. xpart. CX EMAIL CONFIRMED; ordrng 1 W11620481 (control), ordrd 1 w11620481 (control)"
We serviced a
WHIRLPOOL DRYER
Model CED9160GW3
Near Ocean View, DE 19970
Michael E.
Job Details: 08/28/2023
"CX complaint: sound problem. I found iut was a break in the blower wheel which i documented in pics. Replaced blower wheel, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Lancaster, PA 17603
Justin L.
Job Details: 08/28/2023
Was able to access unit and replace part. Verified fan operation. Unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW04
Near Bethany Beach, DE 19930
Michael E.
Job Details: 08/28/2023
"CX complaint: unit leaking. Tested, inspected and verified complaint. I was unsuccessful in recreating the leak. I fully inspected the below gasket and found no problems with it. I could see water marks on the left side which i traced up until i found water marks on top of dispenser where lever enters dispenser. Ordering lever, lever, cam and actuator. Cannot rescheduole due to SO part; ordrng 1 WPW10143586 (switch-dis) and 1 WP8540394 (lever) and 1 WP8540393 (cam) and 1 WP8540395 (lever)"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Shiloh, PA 17408
Bernard M.
Job Details: 08/28/2023
"Inspected part and found scratch. Re-ordering part, and left voicemail with cx stating for them to contact office to reschedule once part is available.; ordrng 1 W11219664 (left endcap)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Washington, DC 20011
Samuel R.
Job Details: 08/28/2023
replaced gasket and when putting unit back to together found ui control to have a loose connection on board.unit needs a new ui board.called office to order W11319991; ordrng 1 W11319991 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 08/28/2023
"cx complaint is poor cooling and no ice. confirmed complaint. evap cover is frosted up. i cleared all ice. found loose connection on defost heater. fixed connection and tested heater is it working. i also found the filter housing is broken. door does not stay shut and filter is stuck in housing. ordering filter housing. schedule when approved, part is available.; ordrng 1 W11172791 (housing)"
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Washington, DC 20009
Samuel R.
Job Details: 08/28/2023
replaced parts and spoke with techline unit will get replaced spoke with cx
We serviced a
KITCHENAID OVEN
Model KFDD500ESS02
Near Georgetown, DE 19947
Michael E.
Job Details: 08/28/2023
CX complaint: oven temps not right and cooktop burner too high. Tested and verified complaint. Cooktop burner was correctly set to simmer. I did ajust it down slightly but could go no further because flames would not stay lit if i had. Tested oven with thermocoupler using 3 high and 3 low points. Calibrated upper and lower ovens. Lower was too far off so i rteplacved the temp sensor. Testerd unit and it is now wortking properly. Called WPTL but was told our service number had expired. Job ids complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Abingdon, MD 21009
Neil H.
Job Details: 08/28/2023
CX COMPLAINT THE FC DOOR HAD GAP ON THE LEFT SIDE FOUND THE SCREW FOR SLIDER BACKED OUT AND SLIDER COULDN'T FULLY GO IN I SECURED SCREW AND FLUSH NOW DOOR CLOSING EVENLY NOW.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near York, PA 17404
Bernard M.
Job Details: 08/28/2023
"Replaced hoses, ran test cycle and unit washed and drained all water from tub. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Essex, MD 21221
Shane M.
Job Details: 08/28/2023
installed parts. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM00
Near Crozet, VA 22932
Danny R.
Job Details: 08/28/2023
i found frezer evap frozen over . due to frezer door liner coming of and gasket not sealing . someone thawed unit out with heat gun melted liner in back and celing found none wp screws on back panel as well someone tried to thaw unit and melted walls and cant be fixed caled tech line made report wp states none repairable do to damage to wals and cabinet we didnt work on frezer only fresh side . unit cant be fixed.
We serviced a
KITCHENAID DISHWASHER
Model KUDK02CRBS1
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 08/28/2023
"cx complaint is the unit not starting cycles. the display powers on but unit will need start. confirmed complait. found door latch very difficult to get latched. with door latched the unit fills, wash motor makes a humming noise but does not wash. i found control is sending 121vac to wash motor. i told cx it would need a new wash motor and door latch as well. he declined to have the unit fixed due to cost and age of the unit. cx paid service call."
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near York, PA 17404
Bernard M.
Job Details: 08/28/2023
"Replaced all parts, ran normal cycle and unit spun and heated as designed. Unit checks good"
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Waldorf, MD 20602
Leon
Job Details: 08/28/2023
cx complaint dryer still not heating after repair. confirmed issue unit is getting full 240v from outlet. went outside and felt no airflow coming fron dryer. checked thermal fuse it tested bad. cx needs a dryer vent cleaning in order to proceed with replacement fuse.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near York Springs, PA 17372
Sal R.
Job Details: 08/28/2023
"CX complai t is that the unti is not opperating correctly. I found that the unit had a F2E1 error code. I cleared the code and ran a auto test. i fou d a knocking sound coming from under the unit. I fround that the rotor cover was looses as well as the agitator. I was able to tightly secure both the agitator and the rotor cover. I am ordering 1 console control (W11162441) Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11162441 (Console caontrol)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Belcamp, MD 21017
Neil H.
Job Details: 08/28/2023
CX COMPLAINT M/W WON'T WORK BACK TO BACK TIMES FOUND RHE VENT COVERS WHERE STILL ON M/W REMOVED TESTED IT MULTI TIME UNIT GOOD NOW.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near York, PA 17406
Bernard M.
Job Details: 08/28/2023
"Cx complaint the ice doesn't dispense. Inspected and found the yoke had been stripped to the auger motor. The yoke rotates freely and doesn't grab bin. Replaced motor,yoke, divider and washer using pre-id parts, placed bin in and unit dispenses ice. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Clarksville, DE 19970
Michael E.
Job Details: 08/28/2023
CX complaint: filter door pops open when water is dispensed. Tested and verified complaint. I replaced the filter housing and tested and still popping open. High water pressure at this house from CXs description. Ordering water regulator valve. Scheduled return visit for 9/7 AM; ordrng 1 W10786952 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Fawn Grove, PA 17321
Drew B.
Job Details: 08/28/2023
replaced the door and now checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Frankford, DE 19945
Michael E.
Job Details: 08/28/2023
"CX complaint: crackling sound. Tested and verified complaint. I found the sound was coming from the label on the power cord. I secured the label, testede unit and it is now working proeprly. Job is complete"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Lancaster, PA 17603
Justin L.
Job Details: 08/28/2023
Was able to access unit and replace parts. Calibrated and tested good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampstead, MD 21074
Brian R.
Job Details: 08/28/2023
cx complaint is unit shakes and moves all over and tub shakes bad. found code F5E4. cleared code and ran auto test. unit filled and drained and this time only hummed and wouldnt shif or spin and flashed F6E1. drum spins free. cant get into test now or run tests. unpluged a bit then powered unit back on and tried to run a drain and spin and sense light keeps flashing and unit wont start or do anything. will order parts needed and office will schedule.; ordrng 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 W11396716 (Suspension Rod Kit) and 1 W11513246 (Control) and 1 W11513248 (Lid Lock just in case)
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Aspen Hill, MD 20906
Brian F.
Job Details: 08/28/2023
"Cx states frost/ice in FC, inspected and confirmed. Found gap in both gaskets caused by loose upper hinge plate. Cleared frost/ice from FC, tightened hinge plate, gaskets now sealing fully, unit is now working properly."
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Chesapeake, VA 23325
Zachery R.
Job Details: 08/28/2023
"cx complaint dryer is running too hot, checked unit, come to find vent covers not allowing airflow. adjusted covers, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW02
Near Newport News, VA 23602
Lucas R.
Job Details: 08/28/2023
"upon arrival compressor no loger running, verrified 120 vac to compressor, replaced compressor and drier, vacuumed and charged, low pressure at -6' hg, frost forming, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KUDE20IXSS6
Near Hughesville, MD 20637
Leon
Job Details: 08/28/2023
cx complaint upper dish rack is falling and door not closing. confirmed issue found damaged adjusters. installed preID adjuster and rack now operational. noticed damage to both sides of upper dish rack tracks ordering 2 new upper rack tracks.; ordrng 2 WPW10195623 (upper rack dish rack track)s
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Red Lion, PA 17356
Drew B.
Job Details: 08/28/2023
"cx complaint that unit not oturning on the timer and ofudn the knob will round and not engage on the timer stem the unit also then will start if you move the pts konb over to timer to engage and works, the unit will need the timer but the knob as well for complete repair being rounding internal on the stem.. call to reschd when knob is in and return to do repair together..; ordrng 1 W11675852 (knob)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 08/28/2023
"cx complaint is the unit not running cycles and displaying F7E1. i checked for codes and found no codes saved. basket spins freely by hand. i ran a service cycle. unit completed the cycle with no issues. agitated and spun properly.tach sensor works in diagnostics. i inspected under unit and found nothing out of place. suspension is badly worn. issue is most likely in the harness. cx mentioned frequent power outages and control did not save any codes. control might be an issue as well. quoted for suspension, control and harness. cx paid service call and is going to contact whirlpool to try to get an auth#.; ordrng 1 W11396716 (suspension kit) and 1 W11591637 (harness) and 1 W11543998 (control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Denver, PA 17517
Cody H.
Job Details: 08/28/2023
CX complains unit top rack is not sitting correctly and is causing the top spray arm to not function. Found unit rack adjuster to have failed and needed replaced. Was able to replace with prei.d part. Tested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED. CX COVERED BY P&L auth.
We serviced a
WHIRLPOOL DRYER
Model Wed5100hw2
Near Long Neck, DE 19966
Michael E.
Job Details: 08/28/2023
"CX complaint: Unit not heating. Tested and verified complaint. We were only getting 120vac to heater. Same at terminal block. When i wiggled plug, 240vac restored. I advised CX to have a licensed electrician look at this. Loose conbnection in receptacle, receptacle wearing out or bad plug. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Owings Mills, MD 21117
Marc M.
Job Details: 08/28/2023
"cx complaint unit making loud grinding noise from somewhere behind unit (cx couldn't strictly identify the source). inspected unit and pulled out onto floor mat to remove rear panel. did find where the suction tube had contacted a metal harness clip and would vibrate. more significant, found where the condenser lines were loosely crossed (took pics) and vibrating heavily during any motion of the condenser fan or compressor. was able to bend all compressor and condenser lines out of the way to reduce noise. unit appears to check good at this time. documented file on Service matters"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Essex, MD 21221
Shane M.
Job Details: 08/28/2023
"cx complaint the unit isnt cooling. found double sticker on control, also found brown wire pulled out harness. ordering control, evap harness w thermistor.; ordrng 1 w11650659 (heater harness) and 1 W11546609 (control) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW00
Near Newport News, VA 23607
Justin W.
Job Details: 08/28/2023
replaced thermistor tested unit working as designed. advised cx to monitor for further issues
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Powhatan, VA 23139
Joseph D.
Job Details: 08/28/2023
Unit with stripped auger motor for dispenser ordering motor dispenser and separator as it cannot be removed; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Motor) and 1 WP63052-2 (Fork)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Hampton, VA 23666
Lucas R.
Job Details: 08/28/2023
"cx complaint unit not heating, checked unit found loose connection r wire at element, reseated, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Nokesville, VA 20181
Richard B.
Job Details: 08/28/2023
"CX complant. Washer dosent work. Prior diagnosis found unit needs actuater , motor , capicator and splutch. Installed all and unit wont run. In calibration mode the unit dosent agitate or spin. In drain and spin spinning dosent happen either. Grease starting to show along with wear on gearcase shaft. Ordering lower harness and gearcase . OK to go without motor. RB; ordrng 1 W11376227 (harness) and 1 w1122082 (motor) and 1 W11454738 (gearcase.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Hampton, VA 23651
Lucas R.
Job Details: 08/28/2023
"cx complaint no lights, checked unit found open bk wire in led harness, verrified 30 vdc at led assembly.; ordrng 1 W11527432 (led assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Leonardtown, MD 20650
Leon
Job Details: 08/28/2023
cx complaint washer not filling with water. checked error codes there were absolutely none. in diagnostic mode cold and hot water working fine. no damaged wires or disconnections.. cx only uses 2 cycles (casual and cold water wash) for every load. educated cx on proper usage and difference between cycles she refuses to change any settings and believes the machine should just work similar to her old unit. we did notice machine did not cut on every single time. ordering control; ordrng 1 W11603810 (control unit assembly)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Chester, VA 23831
John P.
Job Details: 08/28/2023
Install ACU unit working as a design
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Essex, MD 21221
Shane M.
Job Details: 08/28/2023
cx complaint of a loud humming noise. found condenser bent on frame. tried benting lines on condenser & compressor but no sound difference. tried jamming insulation for tubing under condenser. no sound differences. cx will try to get unit replaced but ordering condenser w compressor R600a. 3ct.; ordrng 1 W10609393 (condenser) and 1 W11578570 and 1 W11506624 and 1 W11580057 (compressor) and 1 W11506619 and 1 W11578570 and 1 W11506619 and 1 R600a
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near York Springs, PA 17372
Sal R.
Job Details: 08/28/2023
"CX complaint is that the inside of the door is puncured / dented in several spot. I also found that the lower left side bin is not opening smoothly. I am ordering 1 RC Door (LW10668765) , 1 LH TracK (W11025586), Center track (W11652044), and 1 bin (W10860122). Unit is with in the 1st 30 days of ownership. I have informed CX that the door will take 6-8 weekds for direct ship to the home. CX will inspect door on arrivel and call into office to set a return date.; ordrng 1 LW10668765 (RC door) and 1 W11025586 (track) and 1 W10860122 (bin) and 1 W11652044 (track)"