We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Poolesville, MD 20837
Julian H.
Job Details: 06/27/2023
CX complaint about spray arm nozzle burn on heater found that cover where arm sits lockis not holding arm on position causing arm to snapped out of pressure & melted during heating cycle(not caused by CX) need parts; ordrng 1 W11579565 (bottom arm) and 1 W11679656 (diverter cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Richmond, VA 23231
Chris B.
Job Details: 06/27/2023
cx cancelled
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Timonium, MD 21093
Brian R.
Job Details: 06/27/2023
came out and replaced parts. fridge evap frozen bad. had to defrost then replaced parts and reset and checked over unit. control box was opened before and tap was broke but installed. advised cx to give unit 12-24 hours to comp and see how it does. job complete. cx paid 110 labor by check #727.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MB0
Near Washington, DC 20002
Sherwood
Job Details: 06/27/2023
cx complaint smoking when turn on. arrived and i did confrim. and smoking is due to a spill in oven advised cx to clean spill. after cleaning no smoking was present. repair complete
We serviced a
WHIRLPOOL FREEZER
Model EV188NYWS01
Near Baltimore, MD 21208
Marc M.
Job Details: 06/27/2023
"cx complaint door was left ajar for a night. cx stated she did not believe the seal was staying shut effectively. inspected and found no defects or gaps in the gasket. checked the lower hinge and found no wear marks or evidence of the two hinge-stop pieces grinding against each other and preventing the door from closing. possible cx had an 8lb bag of ice fell over and knocked the door open, but cannot be certain as unit is operating as normal today. documented on service matters under 7736680848."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Manassas, VA 20109
Justin S.
Job Details: 06/27/2023
the unit is not heating in cuycle but is spinning and blowing. found the cut off is open. replaced the cut off and tested. the unit is now heating good in cycle. the unit is now ready; ordrng 1 279973 (cutoff-tml)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Alexandria, VA 22314
Lloyd B.
Job Details: 06/27/2023
"Cx complained of a noise. Inspected the unit and found that the washer, when beginning to spin, would shake the dryer and cause a breif squeaking noise. Unit needs new pads for under the feet; ordrng 2 W10252502 (pad)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Sterling, VA 20166
Justin S.
Job Details: 06/27/2023
the door switch is not turning the light on and off. replaced the switch with vs and retested. the unit is cooling good. the unit is now ready; ordrng 1 W11384469 (switch)
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Shiloh, NC 27974
Branden R.
Job Details: 06/27/2023
came out and replace parts on unit still making loud pop noise . called techline and was advised they will be sending ticket over to engineering for review once more . sr7736397328
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Frederick, MD 21701
Justin S.
Job Details: 06/27/2023
the unit is just locking and unlocking the lid when i start a cycle. replaced the lock with vs and retested. the unit is now filling draining agitating and spinning in diagnostics. the unit is now ready
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Baltimore, MD 21209
Marc M.
Job Details: 06/27/2023
"cx complaint unit feels like there is significant resistance when opening the door. inspected and found that the hinges would benefit from the installation of hinge frictions sleeves, to space the hinges away from the tub lining. unit will need parts.; ordrng 2 WP8268961 (pad)s"
We serviced a
KITCHENAID RANGE
Model KICU509XSS00
Near Crozet, VA 22932
Eric F.
Job Details: 06/27/2023
Contacted cx with programming instructions. Cx will reach back out if there are any issues after programming.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Frederick, MD 21701
Drew B.
Job Details: 06/27/2023
repla ed led and now full light operations. checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Staunton, VA 24401
Eric F.
Job Details: 06/27/2023
"Cx states unit started wash cycle without filling with water. Confirmed dry clothes from previous cycle but valves working when tested. Ran unit through diagnostic cycle and it worked properly. Started unit on normal wash cycle, unit working properly. Instructed cx to call back if further issues."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Virginia Beach, VA 23455
Lucas R.
Job Details: 06/27/2023
"replaced compressor drier and evap, vacuumed to -30'hg, charged, low pressure at 0, advised cx to monitor, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Swoope, VA 24479
Eric F.
Job Details: 06/27/2023
"SR# 7736685804Confirmed cx complaint unit motor rubbing against guard plate, belt damaged, motor drive shaft and pulley separated from motor. Ordering motor, belt and drive pulley. Documented issue with whirlpoool safety.; ordrng 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269FRZ04
Near York, PA 17402
Justin L.
Job Details: 06/27/2023
Cx complaint unit not making ice. Found unit to be getting voltage and temps were good. Attempted to jump but no rotation. Quoted cx for repair and collected full amount. Replaced with pre-id and watched it rotate and fill. Unit now checks good no further work needed
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS11
Near Wyomissing, PA 19610
Cody H.
Job Details: 06/27/2023
CX complains unit light is not coming on and unit does not register the door is closed. CX is outside of manufacture warranty. CX agreed to pay for diagnosis with 2nd technician. Called office and scheduled return with 2nd technician to properly diagnose. Will return with pre I.D. parts. CX EMAIL CONFIRMED. CX PAID SERVICE FEE AND 2nd TECH FEE WITH CARD.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23462
Carl A.
Job Details: 06/27/2023
"cx complaint of door not closing,checked unit to find door hinge not closeing fully allowing water to seep by door and cause rust on outer door and hinge ordering parts needed for repairs; ordrng 1 w11416371 (door panel) and 1 W11573703 (Dishwasher Door Hinge, Left)"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Carlisle, PA 17015
Fred G.
Job Details: 06/27/2023
i was able to access unit and replace the control as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near Baltimore, MD 21209
Marc M.
Job Details: 06/27/2023
"customer complaint lights not working and wants an extra shelf, provided est for led lights and shelf, customer declined est at this time, collected for service call pd by check"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 06/27/2023
Cx complaint unit is not working properly inspected unit removed and replaced the water valve assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVB0
Near Laurel, MD 20723
Israel R.
Job Details: 06/27/2023
Customer complaint units door is falling and is not startting. Found the striker bent donw. THe hinges are overexteding and the cabinet to the left is falling apart. And i cant even get the unit out to replace anything. I quoted cusotmer and told them that before we can replace the unit the cabinet needs to be fixed to get access to the hinge and the springs. to replace the parts. Or removed the cabinet. They will call back when they gt the cabinet removed. Quoted owes 377.76 if they call back within 30 days adjustd the unit and latch and unit is starting.; ordrng 1 W11613572 (Hinge right 42.18) and 1 W11613573 (Hinge Left 42.18) and 1 WP8580309 (door latch strike 56.90) and 1 WPW10337934 (door spring 21.97) and 1 WP8268990 (bushing 66.66) and 2 WP8268961 (pad 4.28)s
We serviced a
WHIRLPOOL OVEN
Model WFE770H0FZ1
Near Waynesboro, PA 17268
Sal R.
Job Details: 06/27/2023
CX complaint is that she found flames coming up from under the oven bottom liner. I was able to access and remove the bottom liner and found that the bake element is blistered and miss shaped. Unit will need 1 bake element ( W10779716). CX has a Certificate of Coverage from AIG covering the unit from 11/18-10/23 (please see SDQ Pic's). I have advised CX to contact WP EPP and have service set up correctly.; saved tckt
We serviced a
WHIRLPOOL COOKTOP
Model JGD3536GS00
Near Mount Airy, MD 21771
Drew B.
Job Details: 06/27/2023
cx complaint that unbiut is is intermittingly clicking on the left rear igntor and found rest to be oeprational. will need the mod and the harness ofr return on the 30th; ordrng 1 WPW10475150 (spark mod 4@trb)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Greencastle, PA 17225
Sal R.
Job Details: 06/27/2023
"CX complai t is that the RC ceiling LED's are out. I was ablr to access and replace 1 . I am orderign 1 additional LED (W114632342). Once the contract is apoorved, please have somoene form teh office call to set a return date.; ordrng 1 W114632342 (RC LED MOD)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Westminster, MD 21157
Drew B.
Job Details: 06/27/2023
cx complaint that unit is not heating on high and also is not heating at on the cycles not Time dry.. when arrived verifed the 240/120 at outlet nd terminal block then checked to make sure 240 @ element which also was good. i ohmed out element AND all thermastats and no issues with anything there. checked vents outinsde and behind unit and strong airflow showed cx the unit is heating they could verify and also had about 132degrees temp leaving unit. and cx is aware if issue happens looks more like timer issue.. but today just collected 120 service and moved on cx will call back inside 30 days if issue happens again.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Gaithersburg, MD 20877
Julian H.
Job Details: 06/27/2023
CX complaint about unit not filling with water put unit on test mode found error F7E4 engagement failure issue with clutch F6e3 control cant heard hmi went to the bottom found rotor loose & slider slipping out causing clutch not engage properly toightened both I was able to advance on cycles gearcase making a noise when on agitation control causing unit to fill sometimes only valve sticking shut MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11419171 (ctrl elec) and 1 W10902814 (washplate) and 1 LOOK (LOOK) and 1 W11400157 (dispenser valve)
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near York, PA 17404
Bernard M.
Job Details: 06/27/2023
"Cx complaint unit makes noise. Ran normal cycle and could hear squealing noise. Removed drum and found the idler pulley unable to rotate and 3 rollers on the front panle wearing down. Replaced rollers and pulley, reassembled unit and ran cycle, unit no longer makes noise. Cx paid $317.86 for full repair. Unit checks good; used 1 WPW10314173 (roller) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/27/2023
"Cx complaint unit leans and the microwave light doesn't work. Inspected and found the unit leans slightly to the left when inside cabinet. Also found light to be out. Removed unit from cabinet and found the base spacer on left will not stay secured to metal. Removed screws and found plastic worn down and it won't secure into place. When sliding back in, the spacer slide underneath unit and it sits on the metal in cabinet. This causes unit to lean. Replaced light using pre-id parts and the light works when opening door. Ordering base spacer and 2 tech to remove out of cabinet, once part is in contact cx to reschedule; ordrng 1 W11598116 (base spacer)"
We serviced a
WHIRLPOOL DRYER
Model PYG2300AWW
Near Dover, PA 17315
Bernard M.
Job Details: 06/27/2023
Cx complaint of gas smell coming from unit. When arrived cx had uniit pulled out away from wall with gas valve shut. Opened valve and used gas detector to search for leaks. Found leak in line from valve to unit. Instructed cx to have gas company come out and replace line before using again. Cx paid $120 service fee
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near McSherrystown, PA 17344
Bernard M.
Job Details: 06/27/2023
"Replaced control per previous diagnosis, restored power, oven preheats and all burners adjust from high to low. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Shady Side, MD 20764
David J.
Job Details: 06/27/2023
Customer complaint freezer door will not shut all the way arrived today and verified complaint inspected unit and found both screws on backside of rails had worked on way out which then caused rails to not slide. In all the way went back and tightened both screws tested door rails unit is now working as intended and sealing properly job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Huntingtown, MD 20639
Shawn D.
Job Details: 06/27/2023
"cx compalint unit is making a nosie showed me recording sound slike belt noise. inspected unit and has no errors and service cycle makes the nosie coming from pulley/belt area. remved belt and found motor is noisey when you spin it and belt looks to be slipping on pulley. ordering motor,belt and splutch for return; ordrng 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Millersville, MD 21108
Israel R.
Job Details: 06/27/2023
"Customer complaint unit is not startting and is not drainning. I tested the unit and found the unit is not pumping water out. I sucked all the water and found the drain pump has fail the turbine has separated from the pump. Replaced pump and tested. Unit is back to normal operations.; ordrng 1 W10876600 (drain pump), used 1 W10876600 (WATER PUMP IR VS) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/27/2023
"grinding noise. found gearcase leaking oil. ordering gearcase, will use actuator and slider on return.; ordrng 1 W11454741 (gearcase) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Virginia Beach, VA 23462
Carl A.
Job Details: 06/27/2023
"cx complaint of fc icemaker not making ice ,took temp readings of 0 in freezer 43 in fc ran test 56 no errors, test 57, tsted 58 got 0 temps warmer then,tested 37 passed,36 fan running called techline Joe SR#7736727715 tested unit works as designed icebin full"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Manassas, VA 20109
Justin S.
Job Details: 06/27/2023
sealed the cabinet to the liner and the unit is now good
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJW00
Near Washington, DC 20017
Samuel R.
Job Details: 06/27/2023
installed part and siliconed around cabinet.defrsoted unit.advised cx give unit 24hrs to cool.
We serviced a
AMANA WASHER
Model NED4655EW1
Near Chantilly, VA 20151
Justin S.
Job Details: 06/27/2023
the unit is making a lot of noise in cycle. found the noise is from the idler. replaced the idler with vs and retested. the unit is now spinning blowing and heating good. the unit is now ready; ordrng 1 WP691366 (pulley-idr)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Deltaville, VA 23043
Justin W.
Job Details: 06/27/2023
cx complaint unit not functioning properly and short cycling. witnessed unit short cycling. ordering control and 2nd tech to help repair unit. no error codes stored at time of visit.; ordrng 1 W11583890 (control) and 1 look (look) and 1 W11591400 (console)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV07
Near Sterling, VA 20166
Justin S.
Job Details: 06/27/2023
the unit is not illuminating the display. the unit does not do anything. the unit needs the control; ordrng 1 W11342846 (control) and 1 W11333816 (control) and 1 W10138793 (fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Alexandria, VA 22308
Tanner B.
Job Details: 06/27/2023
"Cut into system and found minimal freon and found the compressor moving air .. installed new uv drier and coupler, deep vac unit and refilled unit w/ 4.25oz of 134a .. low side sitting at 5psi , starting too cool . ordering evap for return visit too check for leaks .. 3ct ss tech needed; ordrng 1 W10836706 (evap) and 1 3ct (3ct) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Midlothian, VA 23112
Joseph D.
Job Details: 06/27/2023
Customer complaint you do not cooling confirmed complaint reseated loose wire to start device and compressor starting properly working as designed
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Georgetown, DE 19947
Taylor F.
Job Details: 06/27/2023
Cx complaint is unit not lighting properly. Tested inspected and verified complaint. Replaced burner heads from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near East Petersburg, PA 17520
Cody H.
Job Details: 06/27/2023
Unit will need the following parts ordered to complete job. Top right door bracket and covoer. Office to schedule return when all parts arrive. FC door is at CX house; ordrng 1 W11592374 (top door bracket (right)) and 1 WPW10191117 (cover (top right))
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Inwood, WV 25428
Ricky E.
Job Details: 06/27/2023
"customer stated that the unit wasnt going past sensing. fnd a shifter code stored, cleared error and the shifter was working. the unit in spin made grinding and squeeking sounds, and the wash plate is offset.. the unit will need the gearcase, motor, belt and clutch kit...; ordrng 1 w11454734 (gearcase) and 1 W10890624 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 2 2callcount (2 call count)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Waynesboro, VA 22980
Eric F.
Job Details: 06/27/2023
Unable to locate unit; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Centreville, VA 20120
Christian C.
Job Details: 06/27/2023
Arrived at cx house. Checked for parts not in bin. Called cx to explain and will resched.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Union Bridge, MD 21791
Drew B.
Job Details: 06/27/2023
cx complaint that unit is not heating found proper power to unit and all thermastats ohm good found broken coil in element replaced and tested full oeprations checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manassas, VA 20109
Christian C.
Job Details: 06/27/2023
Installed control and lid latch. Calibrated unit. Ran through diag cycle no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Brandywine, MD 20613
David J.
Job Details: 06/27/2023
Customer complaint unit was not cooling at last visit. After previous tech visit he had found this unit needed a new thermostat and control. Arrive today and had customer turn power off to refrigerator. Removed control and dropped consul. Replaced thermostat and control reinstalled consul and powered unit on. Customer set temps fan was blowing and cold air was being produced. Unit is now working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Aberdeen, MD 21001
Neil H.
Job Details: 06/27/2023
replaced the slides door sealing properly
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB05
Near Millersville, MD 21108
Israel R.
Job Details: 06/27/2023
"SR/ 7736733175. Customer complaint unit is sparking on its own. I tested the unit and found the unit is not replicating the issue but is still sparking when i turn the front right burner. Removed the unit and called techline, safety was closed. Techline told me to check the harness and is all clicpped in and secured but still sparks. Replaced the spark module while i was there just in case but problem is with the harness. Ordering harness. Special order part. Call customer when part is available.; ordrng 1 W11537635 (Switch harness.)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506EBS01
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/27/2023
"CX complaint water dripping in the Rc.Inspected unit, confirmed water dripping from evap drain. Removed cover and unclogged drain. Unit good to go. Collected $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Gambrills, MD 21054
Israel R.
Job Details: 06/27/2023
Customer complaint unit is frfosting over tjhe foor. I tested the unit and found the unit is not sealing good. The FC door gasket has a gap. Adjusted the gasket and tested for seal. Door is sealing unit is back to normal operations.
We serviced a
JENN-AIR ICE MAKER
Model JUIFN15HX01
Near Baltimore, MD 21212
Marc M.
Job Details: 06/27/2023
"installed heater grid and bin thermistor, tested working at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Derwood, MD 20855
Julian H.
Job Details: 06/27/2023
"GOT HERE found that frost was formed from an incomplete defrost cycle checked unit on test mode & heater working replaced sensor from VS replaced air tower & sealed all around with silicone MUST WAIT 24 HRS; ordrng 1 WPW10383615 (thermistor for Restock JH VS), used 1 WPW10383615 (THERMISTOR for restock jh vs) from stock"
We serviced a
AMANA RANGE
Model AGG222VDW4
Near Alexandria, VA 22314
Lloyd B.
Job Details: 06/27/2023
"Cx complained of a gas leak. Inspected the unit and found gas could be heard and felt, coming from the gas supply line. Further confirmed with soap and bubbles. Cx will replace the gas supply line. Job complete"
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Winchester, VA 22602
Ezra M.
Job Details: 06/27/2023
cust stated already had unit serviced.
We serviced a
MAYTAG COOKTOP
Model MMV1175JZ00
Near Alexandria, VA 22314
Lloyd B.
Job Details: 06/27/2023
"Cx complained the units hood light would stay on. Inspected the unit and found a constant 120v going to the light. Installed new control and tested and the light now works on low, med and high. Job complete"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ00
Near Davidsonville, MD 21035
Shane B.
Job Details: 06/27/2023
cx complaint is the unit not making ice after last repair. when i arrived unit was empty and the circulation pump was running with no water in the resiviour. i put unit in diagnostics and all thermistors passed. i ran the fill test and no water filled. i pulled unit forward slightly and the water began filling. supply line must have been pinched behind unit. last tech said supply line is very long and was kinked before. i put unit back in normal operation and it began filling on its own. the plate had a full frost pattern.
We serviced a
WHIRLPOOL FREEZER
Model JBZFL24IGX00
Near Timonium, MD 21093
Brian R.
Job Details: 06/27/2023
replaced parts and heated the mess out of gasket to try to fit and form like it should. advised cx after resetting temps and unit to normal temps she should see ice in the next 4-6 hours. job complete.
We serviced a
KITCHENAID OVEN
Model KMBP100ESS
Near Winchester, VA 22601
Ezra M.
Job Details: 06/27/2023
unit not on site.
We serviced a
WHIRLPOOL FREEZER
Model wrf560sehz02
Near Prince George, VA 23875
John P.
Job Details: 06/27/2023
CX complaint unit making noise check in at found door not sealing on bottom left side allowing air and moisture to enter causing build up of evaporator ordering needed parts; ordrng 1 LW10858419 (Door shp2cx) and 1 WPW10359255 (Roller) and 1 WPW10359256 (Roller)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Columbia, MD 21045
Dustin F.
Job Details: 06/27/2023
"Replaced Sound Shield then tested unit, unit now working as intended."
We serviced a
WHIRLPOOL ICE MAKER
Model WRT311FZDM02
Near ,
John P.
Job Details: 06/27/2023
CX complaint unit not making ice checked unit found bad ice maker ordering ice maker; ordrng 1 W11517113 (Icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Washington, DC
Samuel R.
Job Details: 06/27/2023
replaced pump and tested unit now working properly
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS0
Near Chesterfield, VA 23838
Joseph D.
Job Details: 06/27/2023
"Replaced burner head and valve, unit now igniting properly flame size proper for medium burner"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Sykesville, MD 21784
Ricardo S.
Job Details: 06/27/2023
"Cx complains that the unit not washing dishes again,inspected unit.. water pevel cks ok, the motor makes a clicking noise.. cks power, 120vac, board is good, unit needs a new sump assy; ordrng 1 w11665769 (sump pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/27/2023
"came out to replace parts on unit , disassembled and replace both parts needed for repair . tested and unit is now running as designed ."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Berryville, VA 22611
Ezra M.
Job Details: 06/27/2023
"replaced spin basket, leveled and calibrated unit"
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDW01
Near Milton, DE 19968
Taylor F.
Job Details: 06/27/2023
Cx complaint is light out in the FC. Tested inspected and verifed complaint. Found the LED light to be defective. Repalced light from pre id and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID FREEZER
Model KSC24C8EYY02
Near Bethesda, MD 20817
Julian H.
Job Details: 06/27/2023
charge unit with 140 psi of nitrogen to see leak & after plug unit compressor wont start got locked with Nitrogen charge tried to replace relay no luck put old one back need to reorder compressor 3 COUNTS SEALED SYS; ordrng 1 W10309988 (compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near Chesapeake, VA 23321
Lucas R.
Job Details: 06/27/2023
"replaced compressor and drier, pressurized 140 psi nitrogen, no visible leaks, vacuumed 20 min, charged, low pressure -5, advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Walkersville, MD 21793
Drew B.
Job Details: 06/27/2023
cx not happy the fact they were ingfromed that 10 year wrrnty was covering everything asked what that even meant informed them.. and then qouted how process works with our service and prices they called wife beliveing she overloading it.. while waiting for cx talking about getting service in door way .. they not happy and dont want service.. no choice but to move on...
We serviced a
AMANA DRYER
Model NED4655EW1
Near Washington, DC 20017
Samuel R.
Job Details: 06/27/2023
cx complaint unit is has logn dry times.tested unit and found unit heating properly.found vent tube to be crushed.advised cx ned to shorten tube.unit is working as designed.
We serviced a
JENNAIR OVEN
Model JMW2427DS02
Near Chevy Chase, MD 20815
Samuel R.
Job Details: 06/27/2023
cx complaint unit is not working.inspected unit and got errro f2e1.found lower oven button to not work.replaced conseold and tested unit.now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406EPA01
Near Lovettsville, VA 20180
Ken M.
Job Details: 06/27/2023
"Customer complaint is that the unit is not cooling properly, constantly is giving the overtemp warning. Sealed system work and the main control have previously been replaced. Checked compartment temperatures and found the freezer at 20 degrees and the fresh food compartment at 45, overtemp warning is going off. Compartment thermistors agree with manual readings. Rc average temp is 41, FC is 20. Found no visible ice build on the evaporator cover. Inspection of the FC evaporator found a ball of ice in the upper left corner and no frost below the top rung. System checked for dye and found none. Contacted tech support with findings. Determined that a restriction is possible, but need pressures to confirm. Scheduling sealed system tech. SR # 7736344930.; ordrng 1 W11661924 (drier)"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Fredericksburg, VA 22406
Robert W.
Job Details: 06/27/2023
"CX Complaint is the unit isnt working properly. Inspected unit and found valave error tested and unit is working properly just not filling properly advise CX of charges and CX showed me recipt shows unit has extended warranty, unit will need valve; ordrng 1 W11038689 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Suffolk, VA 23434
Austin D.
Job Details: 06/27/2023
"cx complaint the unti is loud. checked the fan motor, compressor, cabinet, etc. made sure no refrigerant lines were touching and unit was level. could no recreate the noise. unit is running as designed."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Ephrata, PA 17522
Cody H.
Job Details: 06/27/2023
CX complains they cannot adjust temp on 2 of the top burners. Found unit burner knobs had failed and will need replaced. Also found unit infinate switches were hard to turn and should be replaced to avoid further issues. Ordering 4 knobs and 2 infinate switches for return visit. Office to schedule return when parts are approved and arrive. CX EMAIL CONFIRMED; ordrng 1 W10911303 (inf switch (RR)) and 1 W10917724 (inf switch (LR)) and 4 W11517331 (knob)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 06/27/2023
cx complaint the unit is not making ice. checked the unit and found that the ice maker is not sending voltage to the water valve. ordering valve and wateer line just incase.; ordrng 1 W11565638 (ice maker) and 1 WPW10279909 (valve) and 1 W10861184 (clamp) and 1 4387491 (insert) and 1 W10823511 (water tubing)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Woodbine, MD 21797
Ricardo S.
Job Details: 06/27/2023
"Door handle loose, screw cks ok, handle back in place, unti cks ok"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details: 06/27/2023
cx complaint unit not working. checked the unit and found an errror code f2e1. ran a test cycle and it passed and the errror code did not return. tested all components. unit is running as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KWH1
Near Rehoboth Beach, DE 19971
Taylor F.
Job Details: 06/27/2023
"Cx complaint is unit not washing. Tested inspected and verifed complaint. Had power going to sump. Found the wash motor to be defective and unit had f7e2 error code. Ordering sump, rescheudled for 7/2/23.; ordrng 1 W11460946 (pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Suffolk, VA 23434
Austin D.
Job Details: 06/27/2023
cx complaint the unit is not plugging in all the way. checked the unit and found a ground prong broken. replaced the harness and tested operation. unit is running as designed.
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA01
Near Lewes, DE 19958
Taylor F.
Job Details: 06/27/2023
"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the unit not making ice on arrival. All pumps and valves working as designed. Found the compressor running and trying to cool cold plate but not able to. After 15mins of cooling, cold plate was still only cool to the touch and lines on evap were only wet. Did find what appeared to be oil on the right side of the evap inside the foam insulation. All parts in stock at tribles. Ordering condensor, evaporator, compressor drier and gas valve.; ordrng 1 WPW10605286 (compressor) and 1 WPW10534030 (valve-gas) and 1 WPW10200037 (drier-tube) and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details: 06/27/2023
cx complaint unit not completeing cycles. checked the unit and found a pressure hose unseated. reseated the connection and tested operation. unit passed all testss.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Burke, VA 22015
Christian C.
Job Details: 06/27/2023
Installed FC door and connector. Tested water no more leaks. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Suffolk, VA 23434
Austin D.
Job Details: 06/27/2023
cx compliaint the unit is very loud. checked the unt and found insulation unseated by compressor. reseaeted all insulation and made sure no lines were touching. fan was good and so was compressor. if issue persists please make a video of the noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Lovettsville, VA 20180
Ricky E.
Job Details: 06/27/2023
"customer stated that the units fzr led was out and the unit wasnt dispensing water.. verified issues, unit will need the fzr led and main led. also the units dispenser witch is good, the water will no9t dispense when chosen, but the ice will. need parts...; ordrng 1 WPW10515058 (light) and 1 WPW10515057 (light) and 1 WPW10179146 (valve-inlt) and 1 WPW10397957 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details: 06/27/2023
"cx complaint the unit only hums. found the unit with the drain pump on. cleared the drain and it shut down. tried to start a cycle and it just constantly drained. therefore, the unit needs a new control. unit passed in test mode. control on order.; ordrng 1 W11629601 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 06/27/2023
"Cx complains that the unit not working at all, isnpected unit, found an error codes f7e1 and f7e2 speed motor faulty flow switch cks ok; connection on motor cks ok.unit needs sump pump ..; ordrng 1 W11460946 (sump pump) and 1 CXREQUEST (1ST APPOINTMENT PLEAS)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Suffolk, VA 23434
Austin D.
Job Details: 06/27/2023
cx complaint the unit is leaking. checked the unit and could not recreate the leak. had the unit pulled out so i could see all sides. tub is in good shape. tightened all seals and hose connectors. no leaks aftger running for 25 minutes. unit is running as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Brandywine, MD 20613
David J.
Job Details: 06/27/2023
Customer complaint unit will not power on. Arrived today and verified complaint. Customer pulled unit out of cabinetry without me installing a mat for the floor. Customer stated to not worry about it. Also notated on thank you card. Pictures are in SD pics. Disconnected power from wall and tested outlet and had new voltage coming out of wall. Went downstairs to the breaker box and all breakers were on. Reset kitchen breakers and came back upstairs. Still no voltage coming out of wall socket behind fridge. Plugged unit into different outlet in kitchen and unit turned on and started cooling. explained to customer he needs to have an electrician come out to repair that the unit is working as intended but this is an electrical problem. Unit is working as designed job complete. called safety to report SR#7736706255
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Waldorf, MD 20603
Shane B.
Job Details: 06/27/2023
"cx complaint is the unit not making ice. cx said since it ws installed it has only made a few cubes. when i arrived the bin was empty. unit is set to 35/0. prob shows 38/12. unit shows E5 error code. IM completed harvest cycle and filled i inspected FC evap and found a clump of ice in upper right corner, no other frost. compressor is pulling 1.4amps. unit has a SS issue. ordering all needed SS parts. schedule with SS tech when all parts are available. cx wants unit replaced.; ordrng 1 W11598434 (evapator) and 1 W11506620 (FSPW11506620) and 1 W11506620 (FSPW11506620) and 1 W11578205 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (tube) and 1 W11506635 (stub) and 1 W11578026 (evaporator FF) and 1 W11504450 (coupler) and 1 W11506619 (coupler)"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ00
Near Davidsonville, MD 21035
Shane B.
Job Details: 06/27/2023
"installed water line. hooked up supply, drain line and restored power. unit filled and began cooling with no leaks. i drained unit and it drained with no leaks. unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ4
Near Salisbury, MD 21801
Michael E.
Job Details: 06/27/2023
"During installation, i found a defect in the new cooktop. I put original cooktop back on and documented the defect in pics. Reordering cooktop. Cannot reschedule due to no signal for internet at site.; ordrng 1 W11112610 (cooktop reorder)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Woodbridge, VA 22192
Richard B.
Job Details: 06/27/2023
"CX complant. Water dosent dispense again. Inspected unit and line that goes between fridge door and valve is frozen again. Tried removing line from dual valve to clear and line wont release from valve. . Advised techline as to repeated freezingg issues sr7735691590 , Techline advised to replace water line from hinge to valve and valve due to valve not releasing tube . Further work needed. RB; ordrng 1 W11666461 (water hose) and 1 W11548535 (valve)"