Service History 260 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Chesapeake, VA 23320

Carl A.

Job Details: 08/28/2023

"cx complaint of unit not starting ,checked unit to find no error codes at this time,found that it was cx was not holding the start button long enough to engage unit teasted and calibrated unit works as designed"

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ1

Near Chesapeake, VA 23322

Zachery R.

Job Details: 08/28/2023

"cx complaint defective console, verified issue, quoted for repair, cx paid in full, advised cx they will be contacted for return visit.; ordrng 1 w11335274 (console)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Chesapeake, VA 23322

Zachery R.

Job Details: 08/28/2023

"cx complaint unit leaking from bellow, checked unit, come to find defective bellow, quoted cx, cx approved repair, replaced bellow, tested, no signs of any leaks, collected $392.35. advised ticket is open for 30 days. secured old bellow in bin."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Baltimore, MD 21230

Shane M.

Job Details: 08/28/2023

installed control. calibrated the unit. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Baltimore, MD 21230

Shane M.

Job Details: 08/28/2023

"cx complaint the unit keeps beeping and isnt starting cycles. when powering unit on, found DEN, cant found any info on the code. unit not switching settings on console. cant get unit into test mode. stackable. ordering console & control boards. 2nd tech needed.; ordrng 1 W11367297 (control) and 1 W11616491 (CONTROL)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Baltimore, MD 21224

Shane M.

Job Details: 08/28/2023

"cx complaint of a loud skipping noise. cx showed another video clip. sounds like ice built up evap skipping on evap fan. put unit back into test mode, sounded normal but to avoid another call back, ordering rc evap cover. unit custom built into floor & cabients. cx to get contractor to removed unit far enough to removed right door for repairs. 2ct needed. please save part for return; ordrng 1 w11610998 (rc evap cover)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ3

Near Gaithersburg, MD 20878

Julian H.

Job Details: 08/28/2023

CX complaint about unit smelling like burned inspected & found a thermal event on cap report findings to safety. GAVE CX AN ESTIMATE DECIDED TO THINK ABOUT IT IF CALLS BACK MUST CHARGE FOR EVERYTHING

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near Wilmington, DE 19808

Taylor F.

Job Details: 08/28/2023

"Cx complaint is unit will randomly power off and not power back on for days at a time. When the unit works, everything works properly. Ordering control, cannot reschedule at this time.; ordrng 1 W10582042 (control)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Fairfax, VA 22032

Robert W.

Job Details: 08/28/2023

"CX Complaint is the unit isnt starting. Inspected unit and found the hinges not pulling door closed to ingage interlock switches and unit wont start have to hold door closed for unit to run. Ordering Hinges, Arm and interlock; ordrng 1 WPW10128850 (Arm) and 2 W11598178 (Hinge)s and 1 W11578578 (Interlock)"

We serviced a

KITCHENAID REFRIGERATOR

Model Krmf706ebs01

Near Vienna, VA 22182

Jason A.

Job Details: 08/28/2023

"Refund for PWR SUPPLY WPW10624574. CX complaint FRIDGE warm RC temps & PO pwer outage message every few minutes. Replaced evap RC, evpa harness fan + thermistors, RC evap pan. Install UV dryer & coupler. Check for leaks & run vac. Filled with R134a 6.00 OZ. Good running & equalise pressures. 156W at 100% & good frost pattern > JJ"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Nokesville, VA 20181

Richard B.

Job Details: 08/28/2023

CX complant. No water or ice. Inspected unit and believe the Inlet valve is havinng issues. Ordering valve. Will use housing on return if needed. RB; ordrng 1 W11546685 (valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Takoma Park, MD 20912

Sherwood

Job Details: 08/28/2023

cx complaint broken or missing poarts. arrived and found top rack was leaning. with further inspection found the two plastic pieces that keep the top rack in has come off which cause the rack to come out of rail. reassembled top rack and rail. dw is now working coirrectly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Smithfield, VA 23430

Justin W.

Job Details: 08/28/2023

cx complaintg filter not staying in. checked unit to find filter door not closed. inserted filter and ran 32 oz of water. filter stayed in. checked to find no service pointers. prior to leaving checked again. filter stayed in for me. advised if it happens again to call us back. unit working as designed. advised cx not to block vent in fc compartment.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Chesapeake, VA 23325

Carl A.

Job Details: 08/28/2023

"cx complaint of unit not cooling in either compartment ,checkedu nit to find unit over 60 degrees in cabinet,checked back side of unit to find what appears like oil leaking from dryer and cap tube called techline spoke with Rick unit will need a seal sytem job; ordrng 2 WPW10475495 (Refrigerator Roller)s and 1 W11562258 ( EVAPORATOR) and 2 W11504419 (Refrigerator Coupler)s and 2 W11504449 (COUPLER)s and 1 W11109499 (drier-tube) and 2 W11504445 (Refrigerator Coupler)s and 2 W11504449 (COUPLER)s and 1 W11582579 ( COMPRESSOR) and 2 W11504415 (Refrigerator Coupler)s and 2 W11504431 (Refrigerator Coupler)s and 2 W11506619 (Refrigerator Coupler)s and 1 W11506635 (Refrigerator Access Valve Coupler)"

We serviced a

JENN-AIR OVEN

Model JES1750FS1

Near Carrollton, VA 23314

Justin W.

Job Details: 08/28/2023

cx complaint of chirping noise. cx had video of issue. sound in video resonating either from bake element or blower fan ordering both bake and element to complete repair. unit heating slowly ordering sensor and control to be swapped for temperature readings. unit took roughly 15 minutes to heat to 350.; ordrng 1 W11107275 (fan-blwr) and 1 W10833885 (sensor) and 1 W10779716 (bake element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Burke, VA 22015

Robert W.

Job Details: 08/28/2023

CX Complaint is the FC door not sealing. Inspected unit and foujnd the FC rails are keeping FC door from closing replaced rails and tested unit is working properly.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Virginia Beach, VA 23453

Branden R.

Job Details: 08/28/2023

"cx complaint unit making loud noise , checked unit and found clutch unseated causing it to rub on pully sheild . reseated and checked over all other major comonets everything checked good and unit is running as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Newport News, VA 23601

Justin W.

Job Details: 08/28/2023

replaced sump and heater tested prior to reinstalling. unit working as designed

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Waldorf, MD 20601

Leon

Job Details: 08/28/2023

cx complaint was unit wasnt heating confirmed issue with cx but the unit was heating great went to the dryer vents and felt no air coming from unit while it was on cx is calling a dry vent clearer to clean vents

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS

Near Chesapeake, VA 23322

Zachery R.

Job Details: 08/28/2023

"replaced cooktop, burner, and switch, tested, unit working as designed. left old parts with cx."

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258XEW5

Near Annandale, VA 22003

Christian C.

Job Details: 08/28/2023

Installed IM and FC door switch. IM filled. No leaks found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/28/2023

"CX complaint low ice production, icemaker not filling ice container.Inspected unit, unable to confirm complaint. Found ice in the container, tested the icemaker, it worked as designed and the arm touched the top of the ice in the container. Removed container, the icemaker harvested and filled ok. I was inable to replicate any issue with the ice production"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Henrico, VA 23238

Thomas B.

Job Details: 08/28/2023

Cx complaint unit is not working properly inspected unit found unit is working properly heats and drys properly cx states unit stops on its own ran unit in timed dry after 9 mins units motor shut off and would not come back on. The timer however continued to count down ordering the control and the motor assy exited out and attempt to start would not start ordering parts; ordrng 1 WPW10298258 (harns-wire) and 1 W11618917 (Electriconic control) and 1 W11549461 (Motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Richmond, VA 23233

Thomas B.

Job Details: 08/28/2023

Cx complaint of clear plastic at bottom of the door it was left over plastic from when the plastic was removed from the stainless steel removed tested and inspected for proper use unit now functions Normally

We serviced a

JENN-AIR RANGE

Model JGRP436WP02

Near Washington, DC 20002

Shawn D.

Job Details: 08/28/2023

job was made before 5 years contols are covered for 5 years. cx complaint the oven does not work. i tested oven bake doesnt work at all broil says were at temp. i then checked connection everywhere found bake wire was not igniter but made no difference. i then wentinto diag no errors and tried running diag but wont let you activate enything so i called techline spoke to brandon told him what i found nd we both think the ui is the issue due to not showing any poarts to activate in diag. we then checked model number in diag its correct techline wants me to change it then change it back but when you go to changge moidel number shows nothing. ui is covered for 5 years so part should be covered. ordering ui and reordering control incase send me back only; ordrng 1 WPW10464535 (control ui) and 1 W10888661 (control incas)

We serviced a

WHIRLPOOL REFRIGERATOR

Model Gb2fhdxws06

Near Odenton, MD 21113

Israel R.

Job Details: 08/28/2023

Service Pointer. Customer complaint unit is leaking from the freezer. I tested the unit and found the unit is leaking due to the defrost is not draining correctly. I replced the drain tube and collected in full collected 230. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Germantown, MD 20876

Ricardo S.

Job Details: 08/28/2023

"Cx compains about a noise, inspecte dunit, blower wheel cks ok, the noise comes from the left bottom side of the unit, also the panel wont respond sometimes,.. the unit runs for a least 4 minutes then started to make the noise .. order parts; ordrng 1 W10837240 (idler pulley) and 1 w11626080 (console) and 1 w11549461 (motor j/k) and 3 WP8564458 (absorber)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Chesapeake, VA 23322

Zachery R.

Job Details: 08/28/2023

"replaced evap fan, tested, collected $110. check in bag."

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Catonsville, MD 21228

Dustin F.

Job Details: 08/28/2023

"replaced parts n tested unit. Unit still throws F3E1 code right out the gate for bad/shorted exhaust thermistor.cheked exhaust thermistor and got 11.1k then checked it at control(red white to red white) and got 11.3k (good)then checked outlet thermistor and got 52.3k at the thermistor but have thermistor reading OPEN (red to red) on same connector. COntacted WP TL and spoke to TJ, Techline and i agree the unit needs a new main wiring harnass; ordrng 1 W11157863 (Main Harnass) and 1 W11364931 (motor)"

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Virginia Beach, VA 23454

Branden R.

Job Details: 08/28/2023

"cx complaint loud noise during agitation. drain and spin cycles don't seem to complete draining, spinning checked unit and found no error codes stored to unit . checked gearcase and found oiling spun onto wire shield and oil on rotor . ordering full gearcase repair.; ordrng 1 W11449841 (gearccase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11550891 (Agitator)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Silver Spring, MD 20901

Brian F.

Job Details: 08/28/2023

"Cx states outer door dented, inspected and confirmed. Installed door that was shipped to cx, did not use pre id door. Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE254EBL2

Near North Potomac, MD 20878

Julian H.

Job Details: 08/28/2023

CX complaint about unit not going sometimes to end of the cycle put unit on test mode found errors9-2 diverter stuck 9-1divereter cant find pos 6-4related to leak 6-3 related to leak went to the bottom diverter really loud rotating but staying stuck & slow leaking issue with sump/motor asm since seals can't be replaced from diverter CX PAID FOR SVC CALL ONLY THRU APP IF CALLS BACK MUST COLLECT EVERYTHING ELSE; ordrng 1 W10902372 (pump&motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Washington, DC 20008

Samuel R.

Job Details: 08/28/2023

"cx complaint unit light is out inspoected unit and coudl confirm,found freezer light connection had been loose,connected properly and unit light came on.cx will owe labor once door comes.service call is still good.; snapped 1 QuickPics"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Mount Airy, MD 21771

Brian R.

Job Details: 08/28/2023

cx complaint is no ice and problems with water out door. says and he showed me with ice maker on water comes out door for a sec then stops and unit beeps and lights flash. turned ice maker off and gets water just fine. units O-O-W and he knows. checked over unit. took temp readings of 5 in freezer 39 in fridge. ice mold spun around and stuck unit only has issues with ice maker on. removed nd unit works. will order new ice maker and test unit again. will bring back valve just in case. as soon as part is in office will schedule. cx wanted to pay in full.; ordrng 1 W10908391 (Ice Maker 152.16)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Sykesville, MD 21784

Brian R.

Job Details: 08/28/2023

came out and removed everything and replaced thermistor in freezer and re tapped on line. put unit back together and reset and checked unit. advised cx to give unit the next few days and see how unit does. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Vienna, VA 22182

Jason A.

Job Details: 08/28/2023

CX complaint FRIDGE popping nosie from FC every few days & frost on FC surfaces food & bins. Found ice cubes are melting & clumping. Sections of FC gasket not making good contact. Lube on FC rails are frozen slowing down door closing. Lube is not rated for FC temps. Heated gaskets & cleaned off lube on rails slides. Leaned unit back to assist closing .> JJ

We serviced a

WHIRLPOOL WASHER

Model LTE5243DQB

Near Catonsville, MD 21228

Dustin F.

Job Details: 08/28/2023

"cx complaint washer still isn't spinning, inspected unit and seen that lid switch isn't working properly, was able to bypass switch to see that was issue. Unit has issues with lid latch sticking and working sometimes. unit needs new lid latch.; ordrng 1 WP3355806 (lid latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/28/2023

"Cx complains that the unti made too much ice and get tuck on door, sometimes the ice bucket moves. inspected unit.. auger motor cks ok, ice maker not working properly and made too much ice.. sensor level is defetive .. order part; ordrng 1 w11546935 (ice maker)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Newport News, VA 23606

Justin W.

Job Details: 08/28/2023

unit stacked cx complaint control locked. unable to unlock without removing power to unit. removed power to unit and successfully unlocked unit. ran test 12 unit working as designed

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS00

Near Annapolis, MD 21401

Emmanuel R.

Job Details: 08/28/2023

"Cs unit is not making ice, confirmed complaint. I found the recirc. pump is siezed, i was abel to tap on it and it did turn on Replaced recirc. pump and tested unit. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Spring Grove, PA 17362

Drew B.

Job Details: 08/28/2023

cx complaint that unit is running bleach out the bezel on the front right soon as its dispenced.. and through.. i found the tub ring wasnt on correctly.. i adjusted the tub ring now no leaks and runs in correctly.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Falls Church, VA 22046

Lloyd B.

Job Details: 08/28/2023

CX complained of door closing issues. Instaslled new hinge asnd extension and tested and it now closes as designed. Job complete

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Virginia Beach, VA 23452

Carl A.

Job Details: 08/28/2023

"cxc oomplaint of unit dead,unit is doa on arrival,checked to see if power coming to control board found 120 at board ohmed out drain pump to find open,pump possible took out board ordering both parts needed for repairs; ordrng 1 W10919003 (Drain Pump) and 1 W11607637 (CNTRL-ELEC)"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ01

Near Dover, DE 19901

Frederick R.

Job Details: 08/28/2023

"CX complaint is FC light out. Inspected and verified. Replaced FC LED mod from VS. Light and unit are working as designed. Job is complete; ordrng 1 W10695459 (module FRVS), used 1 W10695459 (LED FRVS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Rockville, MD 20852

Roberto I.

Job Details: 08/28/2023

"Replaced parts, dispenser tested ok.Noticed of temperature warmer than normal on mullion.Removed top grille and cover, found area around compressor hot and compressor running wery hot to the touch. Cond fan running and compressor dragging 2.7A. Temp in the Fc 5F. Called tech line, soke to Chris, he thinks the compressor is not working properly and advised to replace it. Ordering compressor W11557671, drier W11109499, access valve W11506635, and couplers o PL. **SEALED SYSTEM TECH**. **2nd TECH**, and **2 COUNTS**; ordrng 1 W11557671 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11504416 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504432 (coupler) and 1 W11506635 (access valve) and 1 sealed system tech and 1 2 counts and 1 2nd tech"

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Washington, DC 20001

Shawn D.

Job Details: 08/28/2023

cx complaint unit is starting or turning on. inspected unit and cinfiumred wont tunr on and knob turns way to easy. got access to ui panel to find plastic is falling apart and ui came out of the panel. reseated ui and unit now tunrs on but start button doesnt work. found plastic on button broken. unit needs ui panel. ordering ui panel for return; ordrng 1 WPW10192972 (ui panel)

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JZ3

Near Richmond, VA 23236

Joseph D.

Job Details: 08/28/2023

Reseated loose gasket and unit now sealing properly

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW07

Near Woodbridge, VA 22192

Tanner B.

Job Details: 08/28/2023

Installed new rollers and grille

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bristow, VA 20136

Richard B.

Job Details: 08/28/2023

"CX complant. Washer has error code. Inspected unit aND console dosent respond . Installed new facia and tested unit after synching control to console . By plugging in 5 times. ran a DLMS calibration cycle. Unit working as designed. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW1

Near Ashburn, VA 20147

Simon

Job Details: 08/28/2023

CX complaints washer shows f8 e1 error code inspected unit and found inlet valve not works properly .replaced in let valve tested unit .Unit works as designed.SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS5

Near Vienna, VA 22180

Christian C.

Job Details: 08/28/2023

Cx complaint unit is leaking from FC section. Inspected unit found ice on bottom of FC section. Defrosted ice and cleared drain. Found drain tube clogged. Installed new drain tube. Cx paid in full.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Washington, DC 20008

Samuel R.

Job Details: 08/28/2023

cx complaint unit is shaking badly.inspected unit and found unit to be overloaded with towels and fitted sheets.removed clothing and tested unit on drain and spin unit spins correctly.advised cx to not overload unit and how to properly use each cycle.unit checks out good.

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Rockville, MD 20852

Roberto I.

Job Details: 08/28/2023

"cX complaint cycle not startting.Ran test mode, no errors. Ran a cycle, the unit got stuck on sensing. Inspected the bottom, found broken wire on drin pump connector. Repaired wire but the cycle didn't start anyway. Drein pump resding from control 21ohm, capacitor 50nF. an a calibration cycle, the lid didn't lock and the cycle didn't start. Ordering harness W11590868, control board W11633359 and lid lock W11394572.; ordrng 1 W11633359 (control board) and 1 W11394572 (lid lock) and 1 W11590868 (harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near York, PA 17403

Bernard M.

Job Details: 08/28/2023

"Defrosted evap and replaced parts, restored power and the fan began to run with evap developing good frost pattern. Unit checks good"

We serviced a

IKEA DISHWASHER

Model IUD7555DS3

Near Chesapeake, VA 23320

Zachery R.

Job Details: 08/28/2023

"replaced sump&pump, tested, no faults, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bluemont, VA 20135

Ezra M.

Job Details: 08/28/2023

"gears on splutch grinding during agitate. found center nut loose on gearshaft, not holding splutch in place properly. replaced splutch, belt and actuator, tested, sounds normal.; ordrng 1 W11481722 (actuator em vs), used 1 W11481722 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW02

Near Silver Spring, MD 20910

Sherwood

Job Details: 08/28/2023

cx complaiont gasket defective. arrived installed parts. unit is now making a complete seal all the way around. repair complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Glen Burnie, MD 21060

Dustin F.

Job Details: 08/28/2023

"Replaced belt, splutch, motor, calibrated and tested unit, unit now works as intended.;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Rockville, MD 20852

Roberto I.

Job Details: 08/28/2023

"Cx complaint 3 times thist mont the unit turned conpletely off (cooling, lights, dispensers, UI) while using the ice dispenser. All 3 times the unit worked again after resetting the power.Tested the dispenser several times, inspected connection on UI and control board. Power supply ok. Ordering UI W11518204, control board W11566851and auger motor W11671282; ordrng 1 W11518204 (UI) and 1 W11566851 (main control) and 1 W11671282 (auger motor)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/28/2023

"the client complains that the back cover of the dryer wont stay in place, so i explain the customer that we need to replaced the whole dryer frame and back cover, she will call the manufacture what they can do"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Stafford, VA 22554

Tanner B.

Job Details: 08/28/2023

Unit not filling w/ water . found loose connection on valve . reseated and tested unit .. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKW1

Near Falls Church, VA 22046

Lloyd B.

Job Details: 08/28/2023

"Cx complained the unit has a drain error. Inspected the unit and found that its trying to drain, but it is far from the sink and the lines dissapear behind walls. Removed the line from the disposal and the flow is slow. Cx will contact a plumber but im unsure how it can get better. Unit needs new be moved next to the sink. Job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Annapolis, MD 21409

Emmanuel R.

Job Details: 08/28/2023

"Cs unit is making a gurgling noise, confirmed complaint. I found the capline is crearting a gurgling wooshing noise, this unit has a tsb for it. Straighten cap line and added permagum to insulate the noise . Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS5

Near North Potomac, MD 20878

Julian H.

Job Details: 08/28/2023

CX complaint about unit not turning on confirmed proper power to unit 120vac going to control also 5vdc out to console found a themal event need part CX PIF THRU APP; ordrng 1 WPW10481144 (panel-cntl)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Moseley, VA 23139

Joseph D.

Job Details: 08/28/2023

"Replaced door, unit working properly . No issues found"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Dover, DE 19901

Frederick R.

Job Details: 08/28/2023

CX complaint is drawer loose. Inspected and found top FC drawer had come off clip for rail. Reiserted clip and made sure rail was locked in. Unit is now repaired. Job is complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Ellicott City, MD 21042

Marc M.

Job Details: 08/28/2023

installed gasket and aligned doors. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Perry Hall, MD 21128

Justin S.

Job Details: 08/28/2023

CX complaint was ice maker not working. Tested ice maker and noticed bailer fingers were not moving or filling. Receiver light never came on. Replaced ice maker but problem procised. Tested voltage at connector and no voltage was showing. Odering parts for return visit.; ordrng 1 W11629974 (control) and 1 WP2198643 (receiver) and 1 W11631334 (emmitter) and 1 W11626104 (interface)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Springfield, VA 22150

Christian C.

Job Details: 08/28/2023

Installed damper. No more noise. Unit is working as designed.

We serviced a

JENN-AIR MICROWAVE

Model JMW2427IM02

Near Potomac, MD 20854

Julian H.

Job Details: 08/28/2023

CX complaint about unit not working properly f2e1 stuck key error tried to put unit on diagnostics no luck reset power for 2 min & restart oven I was able to navigate thru cleared error codes checked connectors & looked good issue with console (CBE) CX PIF THRU APP; ordrng 1 W11460599 (console (CBE))

We serviced a

KITCHENAID HOOD

Model KVWB600DSS2

Near Silver Spring, MD 20901

Brian F.

Job Details: 08/28/2023

"Installed bulb, tested, all lights now working."

We serviced a

AMANA DISHWASHER

Model ADB1400AGB1

Near Adelphi, MD 20783

Brian F.

Job Details: 08/28/2023

"Installed spray arms and dispenser, filled rinse aid dispenser, ran service test, unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Alexandria, VA 22310

Christian C.

Job Details: 08/28/2023

Cx complaint unit is not draining. Inspected unit no errors stored. Tested in diag cycled x3. No issues. Unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXBL0

Near Hockessin, DE 19707

Taylor F.

Job Details: 08/28/2023

"Cx complaint is element stuck on. Tested inspected and verifed complaint. Found as soon as the power is turned onto the unit, the element comes on. Quoted cx for control board and cx does not want to go through with repair at this time. Job is complete."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 08/28/2023

cx complaint is the row of dividers on the upper rack not staying in place. confirmed complaint. a pivot tine is missing. ordering pivot tine to fix upper rack. schedule when part is available.; ordrng 1 WPW10082853 (pivot-tine)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Great Falls, VA 22066

Demonte S.

Job Details: 08/28/2023

Inspected the unit. Found that the cx is saying that the Filter keeps coming out. Cx isn't installing the filter in place correctly. Installed the Filter properly. Tested the unit. Filter is staying in place. Unit is working as Designed.

We serviced a

KITCHENAID HOOD

Model KVWB600DSS2

Near Silver Spring, MD 20901

Brian F.

Job Details: 08/28/2023

"Installed bulb, tested, all lights now working."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319KPS01

Near Potomac, MD 20854

Julian H.

Job Details: 08/28/2023

CX complaint about unit making a noise when on a cycle remove top grill to see any debris found just a little bit of grease no splatters on top tested unit several times empty & with plates working as designed unable to replicate any issues mag antenna looks fine as well working

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 08/28/2023

was here looking at cx dryer said she has video of panel going out. inspected video and looks like the display screen is going blank when is use. ordering ui for return; ordrng 1 W11319991 (ui)

We serviced a

KITCHENAID HOOD

Model KXD4636YSS5

Near Arnold, MD 21012

Israel R.

Job Details: 08/28/2023

Customer complaint is that the downdraft works maybe a couple of times and then it starts to hum and wont go up or down. Tested unint andthe unit is working for me but is strugguling a little. The unit is working for me but i can hear the motor is forscing and is slow. Unit will need new motor assembly. collected in full. Special order part. KEep customer in communication with parts.; ordrng 1 W11187731 (motor 507.07)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Takoma Park, MD 20912

Samuel R.

Job Details: 08/28/2023

cx complaint unit is not cooling.inspected unit and could co foirm cxc complaint.no frost pattern and amp draw was 0.55amp.unit would make a loud hissing sound every few seconds.unit will need a compressor further insepction foudn lower fridge hinge to also be bent and not let the left side of the fridge door to seal correctly W11580057, W11504415, W11504430, W11506619, WP2325482; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler) and 1 WP2325482 (hinge)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Baltimore, MD 21213

Shane M.

Job Details: 08/28/2023

"cx complaint the unit isnt starting cycles. unit isnt properly. setup, unit in kitchen using a split y for water. advised cx. advised cx to use only tap cold. advised cx i could not set up for cx. found open netural at outlet with tester. replaced control just in case."

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Chevy Chase, MD 20815

Sherwood

Job Details: 08/28/2023

cx complaint dryer just stop mid cycle. arrived and could not duplicate issue. ran a service diag and no error codes were found. called TL advised returning with both controls and testing for voltage. will also need helper to remove the dryer for testing; ordrng 1 W11331944 (control7) and 1 W11565028 (control)

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Takoma Park, MD 20912

Sherwood

Job Details: 08/28/2023

cx complaint f6e1. arrived and confirm issue. oven was at room temp and reading 600 plus. per service matter ohm out temp sensor and it was 1101. test was in range ordering harness.; ordrng 1 W10908894 (harness)

We serviced a

WHIRLPOOL OVEN

Model jDS1750ES0

Near Reading, PA 19608

Cody H.

Job Details: 08/28/2023

CX complains unit cancel button does not shut off oven. Called safety due to oven not being able to shut off. safety states they will not cover parts for repair and would like cx to call them directly due to safety concerns. got auth for diagnosis. CX does not owe for service call but will owe for repair if they decide they want unit repaired after speaking to safety. CX EMAIL CONFIRMED. No further work needed unless cx calls in and wants repair.

We serviced a

JENNAIR MICROWAVE

Model jmc2430ll00

Near Great Falls, VA 22066

Demonte S.

Job Details: 08/28/2023

Inspected the unit. Found that the Cx is saying that the Inner Microwave light stays on at times until the Door is firmly pushed in. Called Whirlpool Techline Ref. Per Whirlpool Techline the cx will need to push the Door firmly closed. The cx shouldn't let the Door Closed by its self. Door is not self closing. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Sinking Spring, PA 19608

Cody H.

Job Details: 08/28/2023

"CX complains unit is not making ice and the frost buildup on the front of icemaker has returned. Called techline due to ongoing concerns. Spoke to Ed who sais to replace fc door bracket, icemaker fill tube heater and icebin door. Office to schedule with cx when all parts are approved and arrive.; ordrng 1 W11399564 (icebin door) and 1 W10625069 (freezer bracket) and 1 W11087201 (fill tube heater)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS00

Near Vienna, VA 22181

Demonte S.

Job Details: 08/28/2023

"Inspected the unit. Found that the cx is saying that the Freezer is hard to pull out and the Door Seal isn't Sealing. Checked the Freezer. Door slides are rusted and isn't allowing the Door to fully Open. Door Seal isn't Sealing. Corner of liner are cracking. Unit will need new Stainless Door , Lower Slides for Freezer Door & Ice Maker Slides. ; ordrng 1 2306116 (SLIDE) and 1 2306117 (SLIDE) and 2 WP2320616 (SLIDE)s and 1 LW10258747 (DOR-FIP SS)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/28/2023

Customers complaint is frost in the freezer and door not shutting all the way. Found the freezer door was racked to one side. adjusted door and reformed gasket. All check ok.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Frederick, MD 21701

Ricardo S.

Job Details: 08/28/2023

"Cx complains that the dryer takes long time to dry, inspected unit, the dyrer heating ok. fuses and power cks ok, temrinal block receives 240vac, the air flow outside the house is bad.. the vent screen is full of lints.. dryer cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chevy Chase, MD 20815

Brian F.

Job Details: 08/28/2023

"Cx states h2o light on, inspected and confirmed. Explained how filter timer works and how to reset timer after installing new filter. Unit is working as designed."

We serviced a

WHIRLPOOL COOKTOP

Model KCGS556ESS02

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/28/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Shenandoah, VA 22849

Danny R.

Job Details: 08/28/2023

instaled parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model n/a

Near Dover, DE 19901

Frederick R.

Job Details: 08/28/2023

"CX complaint is IM not making ice and light out in FC. Inspected/tested IM and bin was full of ice. Ran test harves and IM is working properly. Light is out in back of FC. Replaced door switch because it seemed loose and didnt resolve issue. Ordering module. Cannot reschedule due to part availability. Only one i/s; ordrng 1 W11396033 (switch FRVS) and 1 W11602886 (module), used 1 W11396033 (SWITCH FRVS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/28/2023

Customers complaint is unit not washing. Found wash motor is bad. Customer decided not to fix at this time. Collected service call.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Newark, DE 19702

Taylor F.

Job Details: 08/28/2023

Cx complaint is oven not coming on. Tested inspected and verifed complaint. Found the control to be defective. Replaced control from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Annapolis, MD 21409

Emmanuel R.

Job Details: 08/28/2023

"Cs unit wont start a cycle, confirmed complaint. found error codes f6e3 comm error, f7e7 motor unable to reach rpm. During diag the slider would shift then disengage. Wont stay in gear. I unplugged unit and this time it it shift ,stayed in gear but then hummed and would move. Control board is glitchy and unresponsive. I inspected the slider ,motor and electrical connections,everything seems to be fine besides the control.; ordrng 1 W11419171 (control)"

We serviced a

MAYTAG DRYER

Model MED5630HC0

Near Conway, SC 29526

Jason T.

Job Details: 08/28/2023

"Cx complaint, door falls off of the hinge not allowing to close properly, unit needs door hinge and qty 4 caps for the hinge, repair estimate total : $413.50 Cx approved the repair, charging for the service-call, parts,shipping-tax : $303.50 (PAID IN FULL credit card REF) Labor due upon return visit : $110.00...advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed. 5 parts on order.; ordrng 1 WPW10208415 (door hinge) and 4 WPW10208398 (cap)s"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Taneytown, MD 21787

Brian R.

Job Details: 08/28/2023

found code F8E1 recalibrated and ran auto test. unit fills and drains and runs through functions. unit laks on the hot water side. hot valve not opening. basket also has a bad shake to it. replaced suspention as well as actuator for the clicking sound. unit now checks and runs good. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Baltimore, MD 21213

Shane M.

Job Details: 08/28/2023

"cx complaint the unit isnt making ice. confirmed complaint. put unit into test mode, test 56 showed E2. tested evap fan, noticed fan not coming on. ice level sensor still good. ordering fan w harness, blade, icemaker. ordering control just in case.; ordrng 1 W11658802 (icemaker) and 1 W11224591 (fan w harness) and 1 WP67006337 (blade) and 1 WPW10453401 and 1 W10854027"

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