We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Haymarket, VA 20169
Ezra M.
Job Details: 08/29/2023
"low cool. fc temps at 15 on arrival. steamed out ice at fc evap inlet. vacuumed sys to -29, held pressure, filled with 135 psi nitrogen, held pressure. filled with r600, verified full frost pattern, stable watt draw. unit cooling properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Arlington, VA 22201
Lloyd B.
Job Details: 08/29/2023
"Cx complained the unit did not operate. Installed new harness and tested and it now fills, washes and drains. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD52ES4MZ00
Near Baltimore, MD 21208
Drew B.
Job Details: 08/29/2023
replaed and testwed both ovens appears to heat functionally.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Silver Spring, MD 20910
Brian F.
Job Details: 08/29/2023
"Cx states unit not cooling, inspected and confirmed. No damage to start device, run winding 4.5, start winding 5.6. Installed new start device and run capacitor, compressor trying to start, tripping overload on start device, unit needs new compressor.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Mineral, VA 23117
Thomas B.
Job Details: 08/29/2023
Cx complaint unit is not working properly inspected unit found loose center post screw retightened and tested for proper use unit now functions Normally
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near Ashburn, VA 20148
Richard B.
Job Details: 08/29/2023
"CX complant. Microwave sometimes cyuts out . Inspected unit and found unit has a warped inner door , Old style. Ordering door , bushing and hinges . Two count , Two tech , Unit is up against a fridge. Not in stock. Further work needed. RB; ordrng 1 W11684570 (inner door) and 1 WPW10128850 (bushing) and 2 461968979601 (hinges)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Gettysburg, PA 17325
Drew B.
Job Details: 08/29/2023
replced sump and tested and now checks good
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Jessup, MD 20794
Leon
Job Details: 08/29/2023
replaced all parts then tested unit everything working as it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Washington, DC 20009
Sherwood
Job Details: 08/29/2023
cx complaint not cooling. arrived and confirm installed start device compressor is running. would recommend replacing evap fan motor did not ramp up when door was closed. also cleared ice by evap and drain.; ordrng 1 W11369036 (evap motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lewes, DE 19958
Taylor F.
Job Details: 08/29/2023
Cx complaint is door falling down on the DW. Tested inspected and verifed complaint. Found the left hinge had become defective and stuck halfway causing it to come unhooked. Replaced left hinge from pre id and installed grease on both hinges. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS07
Near Ashburn, VA 20148
Richard B.
Job Details: 08/29/2023
"CX complant. Fridge leaking. Inspected uniyt and could not find source of leak. Dispensed gallons of water while observing underneath fridge , Evap drain pan is empty and metal underneath has calcium deposits stainnng near the front where water has accumilated . Ordering evap drain pan , CX also stated right door is uneven. And dosent close on its own. Ordering door closer and cam. Further work needed. RB; ordrng 1 WPW10614158 (evap tray) and 1 WP2182179 (door closer) and 1 WPW10329686 (closer cam.)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22032
Christian C.
Job Details: 08/29/2023
Went to install door and door is dented. Cx complaint of water not dispensing intermittently. Water is currently working. Ordering gaskets to seal off air tower in RC section.; ordrng 2 W10387387 (gasket)s and 2 W11676538 (gasket)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDW10
Near Baltimore, MD 21206
Shane M.
Job Details: 08/29/2023
cx complaint the lower rc shelfing keeps poping out. & missing cap on top of door. added sleeves & end cap. unit working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Milton, DE 19968
Taylor F.
Job Details: 08/29/2023
Cx complaint is dent on front panel of DW. Documented findings and ordering front panel to resolve issue. This is a dr horton new contruction home that is not occupied or closed yet. Cannot reschedule at this time.; ordrng 1 W11613571 (panel)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Edgewood, MD 21040
Neil H.
Job Details: 08/29/2023
replaced the cap/motor/drain hose recalb washer tested good.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 08/29/2023
"cx complaint is a loud noise and a burning smell from the unit. when i arrived unit was unplugged. no thermal damage at therminal block. plugged unit in and started it. unit makes a very loud rubbing noise as soon as drum starts turning. inspected and found the noise coming from the blower wheel. found it to be loose and rattling. once tight unit ran quietly. temps are good. they go up to 200, down to 125. documented with safety."
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW0
Near New Freedom, PA 17349
Bernard M.
Job Details: 08/29/2023
"Cx complaint unit doesn't complete cycles. When arrived cx had unit unplugged for several days. Restored power, entered diag and found error code F3E1 water level sensor. Ran test cycle and unit completed cycle without issues. Removed top and found the pressure hose pinched between back panel and drain hose. Unkinked hose and found no damage, ran test and unit runs as designed. Cx paid $120 service fee"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Shrewsbury, PA 17361
Bernard M.
Job Details: 08/29/2023
"Replaced parts, ran test, unit completed test without any further issues. Unit checks good"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Laurel, DE 19956
Michael E.
Job Details: 08/29/2023
CX complaint: cooktop light stayed on then burnt out. Tested and verified complaint. Ordering control and bulb. Scheduled return visit for 9/6 AM prefered; ordrng 1 W11552018 (control) and 1 8206232A (lamp 40 watt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Hertford, NC 27944
Branden R.
Job Details: 08/29/2023
"came out to replace parts on unit , disassembled and replace valve on unit , ran test 25 and ice maker filled as designed . advised cx to wait 24 hours to start dropping ice and 72 for full bin . cx agreed . unit is running as designed ."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Littlestown, PA 17340
Bernard M.
Job Details: 08/29/2023
"Cx complaint unit shuts off while running. Entered diag and found error code F1E5 inverter error. Placed glass of water in unit and set time for 30 seconds, after 15 unit shut down and displayed error code. Ordering inverter, once approved contact cx to reschedule; ordrng 1 W11325604 (inverter board)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Gloucester, VA 23061
Lucas R.
Job Details: 08/29/2023
"cx complaint loud banging noise, no spin, checked unit found f7e6 motor code, unit not spinning or agitating, checked under unit found capacitor bracket came out of gearcase, causing wires to break, capacitor compromised, also found actuator needing to be replaced per sevice pointer W11531483, found weak BL suspension rod, which probably caused unit to bottom out causing all of this, unable to verrify function of control, when unit goes to agitate, it shuts down completely, likely wire short caused damage to control, unit needs rebuild.; ordrng 1 W11454372 (gearcase) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W11428524 (capacitor) and 1 W10721967 (drive pulley) and 1 W11665968 (harness) and 1 W11608058 (control) and 1 W11217817 (suspension)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 08/29/2023
Cx complaint control non responsive removed and replaced the control tested for proper use unit now functions Normally qouted 373.61 for repair cx paid by check
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Laurel, DE 19956
Michael E.
Job Details: 08/29/2023
CX complaint: low ice. Tested ands verified complaint. I found it was the water filter that was stopping the water. I advised CX to replace the filter. Job is complete
We serviced a
WHIRLPOOL DRYER
Model Wed5300sqo
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 08/29/2023
Cx complaint unit is not working properly inspected unit removed and replaced the heating element and fuses tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Richmond, VA 23237
Joseph D.
Job Details: 08/29/2023
"Unit with failed control. Power good. Unit does not activate relays for either bake or broil. Ordering cntrl board, currently backordered; ordrng 1 W11594271 (Cntrl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Doswell, VA 23047
Thomas B.
Job Details: 08/29/2023
Barely a drizzle out of the main dispenser changed the dual valve same result removed the filter same result. Ordering isolation valve assy ; ordrng 1 W11512399 (Valve isolation)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Laurel, MD
Leon
Job Details: 08/29/2023
cx complaint door handle broken. confirmed issue replaced door handle. unit now opens properly good to go
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Norfolk, VA 23502
Carl A.
Job Details: 08/29/2023
repalced control board tested and calibrated unit works as designed
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Arlington, VA 22202
Lloyd B.
Job Details: 08/29/2023
Cx complained the unit was not level. Installed new leveling parts and tested and its sitting at 0 degrees. Job complete
We serviced a
AMANA WASHER
Model NED4655EW1
Near Farmville, VA 23901
Kyle A.
Job Details: 08/29/2023
Uniit rear panel has been pierced. Also found blower pinned and unit will not spin due to it.; ordrng 1 W11117429 (Chute) and 1 WP694089 (Blower wheel) and 1 WP8577230 (Housing) and 1 W11178667 (Bulkhead) and 1 280043 (Rear panel)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Gloucester, VA 23061
Lucas R.
Job Details: 08/29/2023
"cx complaint unit not starting cycle, checked unit found f1e1 control code, ohmed components, found open drain pump circuit, repaired wire, unit threw f3e2 prssure fault, harness tookl out control.; ordrng 1 W11513246 (control) and 1 W11643701 (harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dover, PA 17315
Sal R.
Job Details: 08/29/2023
CX complaint was that the unit wouldmake a loud grinding sound. i foun d that the splutch nut was backed off causing the sound. i was able to access and replace the splutch. Unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Ellicott City, MD 21042
Dustin F.
Job Details: 08/29/2023
"replaced all parts ordered, tested unit, unit working as designed"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM2
Near Rockville, VA 23146
Thomas B.
Job Details: 08/29/2023
Cx complaint unit is not working properly inspected unit found cx is not turning on hot water before use cx states they had water heater work done recently and noticed it takes longer for hot water to reach fossets recommended cx turn on hot water Get hot as possible then start cycle tested heating element and pump both are working properly charged service call cx paid by CC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Baltimore, MD 21207
Dustin F.
Job Details: 08/29/2023
"Replaced icemaker and control, Tested unit unit now working as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Fredericksburg, VA 22407
Eric F.
Job Details: 08/29/2023
"Confirmed cx complaint unit not spinning. Found f7e1, f7e7, f7e6, f0e5 error codes. motor circuit open, not spinning fast enough. Tested unit, found agitator locked to basket on agitate. Found service pointer pertaining to some of the issues cx is having. Ordering service pointer components and shifter + cpu.; ordrng 1 W11283592 (motor-drve) and 1 W11481722 (shifter) and 1 W11395618 (capacitor) and 1 W10721967 (clutch) and 1 W11591637 (lower harness) and 1 W11543998 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Silver Spring, MD 20910
Brian F.
Job Details: 08/29/2023
"Cx states unit not cooling, inspected and confirmed. As I walked into apt I coiuld hear compressor attempting to start, tripped start device overload. Found no damage to start device or run capacitor, compressor too hot to touch. Unit needs new compressor.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MSS00
Near Charlottesville, VA 22902
Danny R.
Job Details: 08/29/2023
instaled parts checks ok
We serviced a
MAYTAG OVEN
Model MER8800FZ2
Near Laurel, DE 19956
Michael E.
Job Details: 08/29/2023
CX complaint: oven not warming. TRested and verified complaint. I found we are not getting power to bake element when bake is activated. I do have power for bake at control but not getting the voltage at the bake element. Ordering main wire harness and control (just in case). Cannot reschedule due to no signal when i was with the CX.; ordrng 1 W11188459 (harns-wire) and 1 WPW10340323 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near East Petersburg, PA 17520
Fred G.
Job Details: 08/29/2023
"cx complaint units doors are no aligning. inspected unit and found both RC door are not aligned together and are not plum. I found floor was level and so were cabinets. I pulled unit out and found unit has no chassis damage, both rear rollers are there and in good shape. pushed unit and found i can get chassis to be level but unit is still very unstable and door still dont line up. right RC door is adjusted the whole way down. called TL, TL asked me to have customer to WP customer service."
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Hertford, NC 27944
Branden R.
Job Details: 08/29/2023
cx complaint unit not heating checked unit and found proper vac to unit . found OL on heating element not allowing unit to heat replaced with pre id and tested unit is running as designed .
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Stafford, VA 22554
Robert W.
Job Details: 08/29/2023
CX Complaint is the unit lights not working. Inspected unit and found a few leds out jumped light and other came back on. Replaced Leds and tested unit is working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Hagerstown, MD 21740
Ken M.
Job Details: 08/29/2023
Suspension replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Lanham, MD 20706
Shane B.
Job Details: 08/29/2023
"cx complaint is the unit not making ice. confirmed complaint, bin is empty. unit is set to recomended. prob shows 36/3. all fans and thermistors work. found E2 error code. ran harvest cycle. IM did not move. ran fill test and IM filled. unit will need a new IM. cx paid for all but labor. will pay 110 on return. schedule when part is available.; ordrng 1 W11658802 (ice maker)"
We serviced a
MAYTAG DRYER
Model MEDB955FW1
Near Chevy Chase, MD 20815
Brian F.
Job Details: 08/29/2023
"Installed new rear rollers and idler, tested, unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Herndon, VA 20170
Richard B.
Job Details: 08/29/2023
"cx COMPLANT. washer dosent drain. Inspected unit and found long drain stuck drain error code. Found harness ffrom machine to drain pump severed. Changed lower harness from van stock and tested unit. Working as designed. Job completed, RB; ordrng 1 w11590868 (lower harness VS), used 1 w11590868 (harness VS) from stock, ordrd 1 w11590868 (harness VS)"
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW0
Near New Freedom, PA 17349
Bernard M.
Job Details: 08/29/2023
"Cx complaint unit doesn't complete cycles. When arrived cx had unit unplugged for several days. Restored power, entered diag and found error code F3E1 water level sensor. Ran test cycle and unit completed cycle without issues. Removed top and found the pressure hose pinched between back panel and drain hose. Unkinked hose and found no damage, ran test and unit runs as designed. Cx paid $120 service fee"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Farmville, VA 23901
Kyle A.
Job Details: 08/29/2023
Units brace is malformed. Aswell as units tops screw holes are stripped. Ordering top and brace.; ordrng 1 W11513251 (Top) and 1 W11381327 (Brace)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Gloucester Point, VA 23072
Lucas R.
Job Details: 08/29/2023
"cx complaint softener not dispensing, backing up, checked unit, no error codes, valves checked good, replaced dispenser, advised cx to cut thicker softeners with water to prevent reoccurance, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Fredericksburg, VA 22407
Eric F.
Job Details: 08/29/2023
"Confirmed cx complaint light switch in FC non functional. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Baltimore, MD 21207
Dustin F.
Job Details: 08/29/2023
"cx complaint: unit not washing dishes. Inspected unit, confirmed CX complaint. found unit throwingF4E3 for wash motor failure. Inspected harnass and confirmed no breaks in harnass and found wash motor reading open. unit needs new pump and motor assembly.; ordrng 1 W11613479 (pump and motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Woodbridge, VA 22192
Justin S.
Job Details: 08/29/2023
"CX LOWES complaint unit not cooling. Ran service mode test #3 and found damper was not baffleing between tests. Used van stock to replace and unit now units great.; ordrng 1 WPW10248595 (damper), used 1 WPW10248595 (damper) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fallston, MD 21047
Neil H.
Job Details: 08/29/2023
replaced the vent wax motor ran dia unit tested good found the vent gasket was defective unit now good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Montpelier, VA 23192
Thomas B.
Job Details: 08/29/2023
Filler piece has contorted unable to reseat ordering the filler piece for return visit ; ordrng 1 WP12587703AP (filler)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Joppatowne, MD 21085
Neil H.
Job Details: 08/29/2023
CX COMPLAINT CONSOLE WASN'T ALLOWING CHANGE OF CYCLES REPLACED THE CONSOLE RECALB WASHER UNIT TESTED GOOD.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Westminster, MD 21157
Brian R.
Job Details: 08/29/2023
cx complaint is one day unit started to make a bunch of noise and now not run at all. found codes F7E5 F2E1 units O-O-W and he knows. tested and checked unit. gear case is leaking all the oil out and everything is covered. went over unit and repair and he said he will pay service and replace unit. he will pay 120 service for today.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrx735sdhz08
Near Hertford, NC 27944
Branden R.
Job Details: 08/29/2023
cx complaint ref condensation on center mullion checked unit and found water built up on mullion disassembled and found wire unseated from mullion . replaced with pre id and tested unit is now running as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Reisterstown, MD 21136
Brian R.
Job Details: 08/29/2023
cae out and replaced parts ordered. recalibrated and ran auto test. unit now checks. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMW0
Near Richmond, VA 23231
Joseph D.
Job Details: 08/29/2023
Confirmed customer complaint of long drain found kink in hose connection due to over tightened c-clamp re-seated hose and unit draining is designed
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Riverdale Park, MD 20737
Samuel R.
Job Details: 08/29/2023
replaced part and cleared drain pump.unit is now good.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Spotsylvania Courthouse, VA 22553
Thomas B.
Job Details: 08/29/2023
Cx complaint unit is not working properly inspected unit removed and replaced the user interface assy tested for proper use unit now functions
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Stafford, VA 22554
Robert W.
Job Details: 08/29/2023
CX Complaint is the unit wont start. Inspected unit and found error for lid lock and found lid not closing to allow unit to start. Replaced lidlock and tested unit is working properly.
We serviced a
WHIRLPOOL ICE MAKER
Model GSC25C6EYY01
Near Washington, DC 20001
Sherwood
Job Details: 08/29/2023
cx complaint IM still not working. arrived and confirm temps are good. jumped t&h did not rotate. connection at bottom of door was good ice bin and optics are good as well. p1 white to p3 blk/wht should be sending 120 volts to control but voltage was noyt present. cx will need control called TL.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Washington, DC 20011
Sherwood
Job Details: 08/29/2023
cx comoplaint wont come on. arrived and confirm issue. unit control is getting 120voltage but not coming on. replaced control calibrated. and also ran an automatic test. unit is now working as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Arlington, VA 22202
Lloyd B.
Job Details: 08/29/2023
Cx complained of a leak. Installed new sump and tested and it no longer leaks. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, VA 22407
Eric F.
Job Details: 08/29/2023
"installed wash plate, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Alexandria, VA 22301
Lloyd B.
Job Details: 08/29/2023
"Cx complained of a noise and no operation. Inspected the unit and found when agitating, there is a noise from below. The pulley shield is hitting the pulley and needs to be replaced. Unit needs new pulley shield; ordrng 1 WPW10427633 (pulley shield)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Farmville, VA 23901
Kyle A.
Job Details: 08/29/2023
Found unit pulling 657 watts and blowing overload. Unit will need new compressor.; ordrng 3 WP8281196 (Screw)s and 2 WP489349 (Screw)s and 1 W11547313 (Compressor kit) and 1 W11506636 (Coupler)
We serviced a
WHIRLPOOL DRYER
Model WED5800BW0
Near Alexandria, VA 22308
Lloyd B.
Job Details: 08/29/2023
Cx complained of a noise. Inspected the unit and found a bad pulley. Installed new pulley and tested and it no longer makes noise. . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near East Petersburg, PA 17520
Fred G.
Job Details: 08/29/2023
i was able to access unit and replace the damper as per previous visit. tested unit and found unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Owings, MD 20736
Shane B.
Job Details: 08/29/2023
cx complaint is the unit going off balance and displaying an error. pushed basket down and found suspension badly worn. i checked for codes and found none saved. ran service cycle. unit completed cycle with no issues. drain pump ran fine. basket spins freely. ordering suspension kit. schedule when parts are available.; ordrng 1 W10440786 (suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Newport News, VA 23606
Justin W.
Job Details: 08/29/2023
cx complaint unit not making ice properly. checked unit to find temps at 37rc and 0 fc. advised cx not to block vents in back of unit. unit completed harvest and fill working as designed
We serviced a
WHIRLPOOL COOKTOP
Model WVW53UC6LS
Near Centreville, VA 20120
Richard B.
Job Details: 08/29/2023
"CX complant. Noise from hood. Inspected unit and one of the blower wheels is loose and hitting motor frame. Ordering motor , not in stock. RB o; ordrng 1 W11351717 (blower motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Front Royal, VA 22630
Ezra M.
Job Details: 08/29/2023
"replaced evap motor, harness and air duct, verified cooling and fan operation"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Charlotte Hall, MD 20622
Shawn D.
Job Details: 08/29/2023
"cx complaint ice maker is slow, water sometimes drips from dispenser after cup is removed and said ice will come out of chute door sometimes and stuff on top shelf of fridge will freeze the food. . inspected unit and found temos are good freezer is at 5 fridge 37. infomred cx if vent is blocked in fridge items will freezse. i then looked at dispenser and is working good the water sometimes hits the front of the plastic and will drip nothing i can do with that its hoiw the fridge is designed. i then dispensed all the ice cx had and no ice flew out. ice maker could be the issue with the slow ice so grabbed new ice maker from v/s and installed and cycled and filled with water. told cx to give unit 3 days for bin to fill up. told cx to keep an eye on fridge. unit is good to go at this time; ordrng 1 W11546935 (icemaker SD V/S), used 1 W11546935 (icemaker SD V/S) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Carrollton, VA 23314
Justin W.
Job Details: 08/29/2023
cx complaint of intermittent control working. checked unit to find error code f6e0 multiple times. unable to safely use dolley for unit removal. ordering 2nd tech for unit removal to verify correct hookup and install ui and control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Virginia Beach, VA 23452
Carl A.
Job Details: 08/29/2023
"cx complaint of unit temps wamrer then normal,took tem readings of temp in rc 42 ,13 in fc called techline spoke with Chris ,did checked of thermistor from the board freezer thermistor reading 7.68 k ohms and frig reading 4.65k ohms was advise to replaced both rc and fc evap fan with thermistors break down as follows 1/W10633627,Evaporator Fan Motor RC ,1/W11452196,Evaporator Fan Motor FC ,service call break down as follows service call 0.00parts 221.56shipping15.00labor 110.00sub total 346.56tax 13.29grand total 359.85cx will call back if moving forward with repairs; ordrng 1 W10633627 (Evaporator Fan Motor) and 1 W11452196 (Evaporator Fan Motor)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Conestoga, PA 17516
Fred G.
Job Details: 08/29/2023
cx complaint right back burner wont lit and flame height is to large. inspected unit and found right back orifice was clogged. fix that and was able to adjust all 4 burner heights. unit now checks good.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Richmond, VA 23222
Joseph D.
Job Details: 08/29/2023
Remove blockage from drain pump but console still not responsive console has intermittent power from control ordering console for return. Cx owes 159 Jenn air labor on return; ordrng 1 W11302460 (Console)
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE00
Near Baltimore, MD 21218
Marc M.
Job Details: 08/29/2023
"cx complaint unit has not been cooling optimally for about a few weeks. took temp readings of both compartments upon arrival and found 44 degrees in rc and 27 degrees in the fc. immediately contacted techline. during inspected found no full frost pattern on rc evap, while unit was actively in the rc cooling state. also found on evap, uv reactive substance at the location where the heat exchanger meets the liner. sent several (nearly a dozen) photos to Techline to ultimately confirm that the UV reactive suibstance was in fact UV dye from inside the the SS as a result of the unit leaking from within the liner. as we continued to remove foam from the location seen in photos the presence of dye increased and thickened. due to the leak being within the liner unit is non-repairable"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Milford, DE 19963
Taylor F.
Job Details: 08/29/2023
cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the power cord was loose where it plugs into the cabinet of the unit not sending 120VAC to the control. Corrected issue and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Lancaster, PA 17602
Justin L.
Job Details: 08/29/2023
as per previous visit was able to access unit and replace part. Verified heater operation unit now operates as designed no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Hopewell, VA 23860
Chris B.
Job Details: 08/29/2023
cx comp unit will not start cycle or power on insp unit found strike not engaging door latch replaced strike found no green light at control ordering UI and control; ordrng 1 W11112918 (UI) and 1 W11524825 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near York, PA 17404
Sal R.
Job Details: 08/29/2023
"CX complai t is that the RC & FC ceiling LED's are out and the FC Icemaker is not harvesting. I Attempted to jump the ice maker and foun d no movment . I am ordering 1 ICemaker (W10886939), and 1 FC LED MOD (W10695459). Once the contract is apporved, please have somoen form the office call to set a return date.; ordrng 1 W10695459 (FC LED MOD) and 1 W10886939 (FC Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Providence Forge, VA 23140
Chris B.
Job Details: 08/29/2023
cx comp unit will not dispence ice insp unit conf cx comp found bin not engaing auger unit will need chute and bin to complete repiar; ordrng 1 W11347840 (bin) and 1 W11573761 (chute)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Markham, VA 22643
Ezra M.
Job Details: 08/29/2023
"installed tub, tested unit, working properly, no leaks, no errors."
We serviced a
AMANA REFRIGERATOR
Model ART308FFDB07
Near Powhatan, VA 23139
John P.
Job Details: 08/29/2023
Install door testing working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Columbia, PA 17512
Fred G.
Job Details: 08/29/2023
"cx complaint unit is not spinning spray arms. inspected unit and entered diag and found f4e3, f7e1. cleared codes and ran auto and found no sound from wash motor. found 123.4vac to washer motor, washer motor tested at 8.5ohms. replaced sump with motor and found unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chevy Chase, MD 20815
Brian F.
Job Details: 08/29/2023
"Cx states unit making noise, compressor was not running when I arrived. Compressor turned on, cx states that's the noise, advised cx noises and noise level are normal for this unit. Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Manassas, VA 20109
Justin S.
Job Details: 08/29/2023
"CX LOWES complaint unit not drying. Unit has 240 volts at terminal block. TCO is good and no breaks in harness. Tested element and is very weak. replaqced with new one threw van stock. Unit now spins, vents, and drys/heats good; ordrng 1 279838 (element), used 1 279838 (element) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Seaford, DE 19973
Michael E.
Job Details: 08/29/2023
CX complaint: low cool in RC. Tested and verified complaint. Evap cover had frost so i opened evap and found perfect frost pattern and it has been defrosting properly. Tested diffuser and when open barely getting air flow. Ordering diffuser. Scheduled return visit for 9/5 AM; ordrng 1 W11236851 (diffuser)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Lewes, DE 19958
Taylor F.
Job Details: 08/29/2023
"Cx complaint is unit not cooling properly intermittenly. Tested inspected and could not verify complaint. Found the unit had temps of 2 and 36 on arrival. Called WPTL and went over past history and what the cx is experiencing with the unit. Only reccomendation WPTL had at this time was the main control board which hasnt been replaced. Issue is with logic circuit of unit, not SS. Cx agreed to cost of control and paid in full. Ordering control and rescheduled for 9/6/23.; schdld next appmnt for 9/6 WED !"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Sandston, VA 23150
Chris B.
Job Details: 08/29/2023
cx comp unit makes ice very slow insp unit conf cx comp found im therm not seated in ice tray seated therm tested unit wroking as desighned
We serviced a
WHIRLPOOL WASHER
Model WED8127LC2
Near Farmville, VA 23901
Kyle A.
Job Details: 08/29/2023
Units terminals are missing and blown tco. Ordering parts.; ordrng 1 W10909685 (Thermal fuse) and 1 280148 (Tco) and 1 279318 (Terminal kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Richmond, VA 23223
Chris B.
Job Details: 08/29/2023
cx comp unit will biuld up ice in ice chute called tech line spoke with chris stated to replace sepertor to bc it is possible chute door is closing too fast. ordering W11423789; ordrng 1 W11423789 (sepertor)
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Suffolk, VA 23433
Justin W.
Job Details: 08/29/2023
replaced valve and control. tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Richmond, VA 23231
Chris B.
Job Details: 08/29/2023
"cx comp unit will not wash f7e6 open motor circut f7e7 motor will not reach target rpm found cap out of range replaced cap tested unit wroking as desighned S17538collected 120 sc cc used one W11395618 cap from vs ; ordrng 1 W11395618 (cap), used 1 W11395618 (cap) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chesterfield, VA 23832
John P.
Job Details: 08/29/2023
Install UI ordering console ; ordrng 1 W11560908 (Control panel)
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX335HPS
Near Richmond, VA 23230
Joseph D.
Job Details: 08/29/2023
"Cx complaint thin ice , confirmed complaint, replaced failed inlet valve and unit working properly. No other issues detected."