Service History 255 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00` TY

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 08/30/2023

cx complaint RC lights out. inspected unit and found FC and RC top lights are dim but left front led was flashing. i removed led and placed in splicer and found all lights came back on. replaced Led and found unit now checks good.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Fulton, MD 20759

Robert L.

Job Details: 08/30/2023

"cx complaint squealing when spinning, found belt dust all over pulleys and black marks on cam, replaced cam and belt from pre-id, ran diag and drain and spin, noise gone, tested all ops ok, collected $238.26 MC cx paid in full"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB2

Near Greencastle, PA 17225

Andrew S.

Job Details: 08/30/2023

Cx complaint is that the unit is filling but not spraying. Upon arrival I found an F4E3. I then let the cycle begin and verified the issue. I tested the Sump and found it to be reading OL. I was able to replace the sump with the preid'd sump. i thne tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Sparks Glencoe, MD 21152

Brian R.

Job Details: 08/30/2023

cx complaint is with a knocking sound or rubbing sound or something entire time unit runs. tested and checked unit. found rollers dry and bad. also found blower wheel full of lint so cleaned and cleared unit and rplaced rollers as well as lubed unit. tested again and unit is quiet and now checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Hershey, PA 17033

Cody H.

Job Details: 08/30/2023

"Was able to access unit and replace parts per previous visit. CX states they know new doors have some cosmetic blemishes but would rather have unit sealed then have it look flawless. Put doors on per cx request. Was able to get gasket to seal to cabinet. Unit now works as designed, no further work needed."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Fallston, MD 21047

Neil H.

Job Details: 08/30/2023

cx complaint the f9e1 not draining found pump stuck cleared and removed pump reinstalled unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near York, PA 17408

Bernard M.

Job Details: 08/30/2023

"Cx complaint unit doesn't cool. When arrived found RC temp at 50 and FC temp at 35. Accessed the evap and found it had partial frost pattern with fan running. Found the compressor has restriction in process tube. Ordering sealed system repair, once all parts are available contact cx to reschedule; ordrng 1 W11580057 (compressor) and 1 W11546605 (evaporator) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11567939 (suction tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Bel Air, MD 21014

Neil H.

Job Details: 08/30/2023

called tech line tab on right front tab frayed non repairable

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Harrisburg, PA 17111

Cody H.

Job Details: 08/30/2023

CX complains unit is not running past rinse cycle CX has Contract. Found unit would go into diagnostic test cycle but would just hum when agitating and spinning. Found capacitor to have failed. Was able to replace with pre i.d part. Retested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED.

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near Bel Air, MD 21015

Neil H.

Job Details: 08/30/2023

ordering W11646238 kit needed per service pointer door open closes than will come back open under the counter m/w; ordrng 1 W11646238 (latch kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBBR306ESS01

Near Reston, VA 20194

Demonte S.

Job Details: 08/30/2023

Installed the User Interface. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near La Plata, MD 20646

Shane B.

Job Details: 08/30/2023

cx complaint is water droplets on the top of the FC door gasket. cx said he wipes away the water it returns. i found mullion reading OL. ran test 35 and found mullion is getting 12vdc. orderign mullion schedule when part is available.; ordrng 1 W10806457 (rail-mulln)

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Glen Rock, PA 17327

Drew B.

Job Details: 08/30/2023

"cx complaint that unit is not ringing out the clothing and making loud noise than normal. i found the unit to have the stripped the teeth on the gearcasec and not engaging the spin basket and also the agitatior.. i foudn the unit couldnt be seperated from the outter tub to free gearcase and will 2 count 2 tch with tub replcement to sftly remove whole tub and geracse to resolve cx issues. cx will call when in to return schd if apporved,; ordrng 1 W11454734 (gearacse) and 1 2TCH (2 TCH) and 1 2COUTN (2 COUTN) and 1 W11283592 (motor) and 1 W10721967 (cam pulley) and 1 W11550891 (agitator) and 1 W10752187 (bolt) and 1 W10752719 (spin basket) and 1 W11219115 (outter tub) and 1 WPW10215093 (cover) and 1 WP8533928 (screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Aberdeen, MD 21001

Neil H.

Job Details: 08/30/2023

the words are backwards on the cover so the on is where off is and off is on so i removed the tray flipped on ice maker cycled dropped ice and refilled

We serviced a

KITCHENAID REFRIGERATOR

Model KRFc300ESS07

Near Woodbridge, VA 22192

Tanner B.

Job Details: 08/30/2023

"gasket on rh rc door failed, replaced seal . Job complete"

We serviced a

MAYTAG WASHER

Model MVW5430MW

Near Nottingham, MD 21236

Shane M.

Job Details: 08/30/2023

"cx complaint the day the unit was delivered the unit make a grinding noise. found no error codes stored. put unit into test cycle. unit passed twice with no werid sounds. got underneath unit, tighten cam. advised cx to capture by phone is sound comes back. i also advised cx biggest complaint of these style machine have been the water & drain hoses banging against the metal back cover."

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/30/2023

"unit right side panel has a dent in the rear. the customer doesnt want to fix this issue. the unit will need a drum, but the customer doesnt want to fix it right now..."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Abingdon, MD 21009

Neil H.

Job Details: 08/30/2023

called tech line told to seal cabinet with trv i did if cx has any further issue he will call customer service and we will reach out to tech line again

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Winchester, VA 22603

Ezra M.

Job Details: 08/30/2023

"1 broken damper, 1 broken foot, ordering both parts; ordrng 1 W11400156 (suspension) and 1 WPW10687506 (leveling leg)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Baltimore, MD 21286

Dustin F.

Job Details: 08/30/2023

"Upon Arrival, discovered had wrong parts for repair. Contacted Seasoned tech to confirm. Redid quote for CX. Ordering Additional hinge and door for return visit. CX owes 117.24 on return.; ordrng 1 W11684570 (inner door(covered for 5 years)) and 1 W10874474 (Hinge)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Martinsburg, WV 25401

Ezra M.

Job Details: 08/30/2023

"not working, door not staying shut due to interlock switches in closed position with door open. reset interlock to proper position and tested, working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Parkville, MD 21234

Dustin F.

Job Details: 08/30/2023

"cx complaint that door gasket for freezer isnt staying in place, inspected unit to see that door was bent and not allowing gasket to stay put. ordering new freezer door for unit; ordrng 1 LW10636409 (FC Door (white)) and 1 W11178521 (nameplate)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Bowie, MD 20720

Samuel R.

Job Details: 08/30/2023

replaced parts tested unit all good

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ0

Near Upper Marlboro, MD 20772

Samuel R.

Job Details: 08/30/2023

cx complaint unit is shaking during spin inspected unti and coudl confirm.found tub to be bad due to overloading also found suspension to be bad.unit will need a new tub ring as its ben torn aprt.gave cx a qoute and will justreplace unit

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC7AS00

Near Bowie, MD 20721

Samuel R.

Job Details: 08/30/2023

cx complaint unit is not working.tested unit and foudn unit working properly tested oven and microwave all worked properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Columbia, MD 21044

Robert L.

Job Details: 08/30/2023

"unit located builging #11 10410-102 vacant unit....cx complaint not freezing in Fc, found compressor and fans runnning, found only 1 rung of frost pattern off cap tube side, sealed system leak, ordering compressor, evap and drier, sealed system 3 count; ordrng 1 W11562258 (evap) and 1 W11504419 (fitting 5A) and 1 W11504449 (fitting 5B) and 1 W11109499 (drier-tube) and 1 W11504445 (fitting 24A) and 1 W11504449 (fitting 24B) and 1 W11582579 (compressor) and 1 W11504415 (fitting 28A) and 1 W11504431 (fitting 28B) and 1 W11506619 (fitting 28C)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS00

Near Reston, VA 20194

Demonte S.

Job Details: 08/30/2023

"Installed the Compressor, Drier ,Access Valve & Ice Maker. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Unit is starting to Cool. Pressures are 1 Bar on the low side and 125 Psi on the high side. Unit is working as Designed. Cx paid for the labor by Card. Cx is paid in full. ( any questions please check Sd Pictures.) ; used 1 W10843121 ( Whirlpool Refrigerator Filter Drier ( Vs / DS .)) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Halethorpe, MD 21227

Emmanuel R.

Job Details: 08/30/2023

"Cs unit wont spin clothes dry, confirmed complaint. I found the unit will shift into spin but it free wheels and makes a vroom noise. I tried to remove the washplate but its siezed on so ill have have to force it off . I quoted customer but they denied repairs. Advised the quote is good for 30days incase they change there minds. Collected $120 for svc call. Check"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Leesburg, VA 20175

Ricky E.

Job Details: 08/30/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Ellicott City, MD 21043

Robert L.

Job Details: 08/30/2023

"installed left door, right RC gasket and icemaker, when removing icemaker found returnduct blocked with foam, (see pic), cleared foam return duct clear, icemkaer cycled and called for water, cx to monitor with tape still on switch then remove to test new door, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Mechanicsburg, PA 17050

Cody H.

Job Details: 08/30/2023

"CX complains unit is not cooling in FC. CX states unit Compressor keeps making grinding noise. Found unit to be 33*F in RC and 10*F in FC. Found thermistors to be reading within range, and frost pattern to be even across the evap. Called FG with findings, FG says with unit running as designed at this moment in time it cannot be diagnosed. CX to keep eye on unit and have nonperishible items in FC to help with temps. Unit appears to be working as designed. No further work needed."

We serviced a

MAYTAG WASHER

Model MAH6500AWW

Near Waldorf, MD 20603

Shane B.

Job Details: 08/30/2023

"cx complaint is the unit not completing cycles and the door being difficult to latch. checked for codes and found 06 locked rotor, 23 door failed to unlock, 17 door not opened between cycles, 10 low RPM unblanced. cleared codes, ran service cycle. unit ran the cycle and displayed PA but i dont believe the drum turned and door would not unlock at end of cycle. cycled power to unit. had to start another service cycle and wait to it to unlock to open door. called techline, they had me ohm out door latch from board. and check that the board is sending voltage to the motor control. board is working. advised ordering latch and motor control. ordering drive motor as well. schedule when apporvled and when parts are available.; ordrng 1 WP22003593 (latch) and 1 WP22004046 (cntrl-elec) and 1 WP22003856 (drive motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Burke, VA 22015

Tanner B.

Job Details: 08/30/2023

CX Concern the light and control lights out.. door switch failed .. needs switch; ordrng 1 W11384469 (light switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Waldorf, MD 20603

Shane B.

Job Details: 08/30/2023

installed ordered part and tested IM for cx. unit is working as designed. cx paid 110 or labor.

We serviced a

MAYTAG DRYER

Model MEDB755DW2

Near Alexandria, VA 22315

Lloyd B.

Job Details: 08/30/2023

"Cx complained the unit did not heat. Inspected the unit and found that the element was shorted to ground and took out the thermal fuse. Installed new fuse and element and the unit now turns on, heats and cycles. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM3

Near Richmond, VA 23224

Joseph D.

Job Details: 08/30/2023

customer complaint unit won't run confirm complaint found zero volts from wall advice customer to have a professional electrician analyze circuit

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Lancaster, PA 17603

Justin L.

Job Details: 08/30/2023

Was able to access unit and replace base. Tested and unit now checks good no further work needed

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Ellicott City, MD 21043

Robert L.

Job Details: 08/30/2023

"cx complaint squeal when turning, confirmed noise from idler pulley, replaced idler pulley from pre-id, tested all ops ok, collected $182.50 visa cx paid in full"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDM01

Near Parkville, MD 21234

Justin S.

Job Details: 08/30/2023

CX LOWES complaint unit not powering on. Powercord is missing. Odering P/N: W11241362(Harness); ordrng 1 W11241362 (harness)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near West Point, VA 23181

Lucas R.

Job Details: 08/30/2023

"cx complaint unit not draining properly, f8e4 code, checked unit found water in pan setting off float switch, pulled drain pump found filter screen in sump assembly seperated blocking drain pump.; ordrng 1 W11416363 (pump and motor)"

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ08

Near Goldsboro, PA 17319

Fred G.

Job Details: 08/30/2023

"cx complaint unit leaks water from dispenser and bottom of fridge sometimes. food has also thawed and then froze again. inspected unit and took temps and found 0 degrees FC, 38 degrees RC. i removed evap cover and found a full frost pattern. I found water is leaking from funnel to IM. I was able to use some gum sealer to stop water from running down back wall and into ice bin. I found unit is working as design other then that. today temps were good. heater does come on. unit checks good. documented w TL"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/30/2023

"CX complaint no cool.Inspected unit, found evap not defrosting. Ran forced defrost, the heater turned on normally. Confirmed 120V from control to heater (P2-7 to P1-2). Defrost thermistor (in ice) reading 38Kohm from control (P8-2 to P8-2). Ordering main control board W11558182; ordrng 1 W11558182 (main control)"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 08/30/2023

cx complaint unit turns on but the drum doesnt turn. inspected unit and found drive belt failed. unit needs drive blet and both drum rollers to correct issue. once parts are in please reach out to cx and set up a return visit.; ordrng 1 3394652 (belt) and 1 349241T (drum rollers)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Chesterfield, VA 23838

Chris B.

Job Details: 08/30/2023

cx comp unit will not heat insp unit conf cx comp found 120v to unit found outlet on house to be very loose advised cx to replaced 240v 4 prong outlet

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Chesapeake, VA 23322

Zachery R.

Job Details: 08/30/2023

"replaced both parts, advised cx to allow unit to cool for 24 hours before loading unit. secured acu in bin"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVB01

Near Richmond, VA 23237

Chris B.

Job Details: 08/30/2023

cx comp unit will not cool insp unit conf cx comp found comp very hot to touch and no frost on evap found comp draw .5 amps also found knobs on temp control very stiff ordering control and evap and compressor; ordrng 1 WP2188823 (evap) and 1 W10233961 (comp) and 1 8009 (bulb)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Littlestown, PA 17340

Sal R.

Job Details: 08/30/2023

Cx complaint was that icebuild up fragmented the icebin. I was able to clear icebuild up and replaced bin. Unit test good. Build up caused form warm air / ice caught in separator.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near New Kent, VA 23124

Joseph D.

Job Details: 08/30/2023

Leveled unit adjusted gas is customer instruct no issues detected now working as designed

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Carlisle, PA 17015

Fred G.

Job Details: 08/30/2023

"cx complaint unit wont turn on and lid is locked. inspected unit and found unit would not power up. I tested outlet and found 0 volts. I used a extension cord and found another outlet and found unit powered on. I found 0 error codes, ran a auto test and found unit is working as design. cx needs an electrian. unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Mechanicsville, VA 23111

Joseph D.

Job Details: 08/30/2023

Replaced failed door switch and unit illuminating properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Landisburg, PA 17040

Fred G.

Job Details: 08/30/2023

cx complaint they got ice dispensed and found found a peice of foam in their drink. inspected unit and found holder for IM thermistor failed and the sensor was hanging down into ice bin. i was able to replace IM and found tested it. unit now checks good.

We serviced a

JENNAIR RANGE

Model JGCP548WP02

Near Powhatan, VA 23139

John P.

Job Details: 08/30/2023

Cleared orifice tested unit working at design CX own refund on parts and shipping;

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Finksburg, MD 21048

Brian R.

Job Details: 08/30/2023

cx complaint is door is starting to chip and peel and rust as well as normal button does not work. found strip bad. replaced console and that checks now. will need to order outter door as well as new vent fan as issue is with the gasket leaking that was down and not sealing right and letting all the hot moisture out and caused issue. was able to redo to seal better untill parts come in. cx rescheduled for 9/11/23; ordrng 1 W11649995 (Vent Fan) and 1 W11416371 (Outter Door Stainless)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Powhatan, VA 23139

John P.

Job Details: 08/30/2023

Install ice chute tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Carlisle, PA 17013

Fred G.

Job Details: 08/30/2023

cx complaint unit will not spin and has a burning odor. inspected unit and entered daig and found 0 error codes. ran auto test and found unit finished with out issue. I ran a manual agitate and high speed spin and found it to be working as design. I removed splutch and found no signs of a issue. i recalibrated unit. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Richmond, VA 23237

Chris B.

Job Details: 08/30/2023

cx c comp unit evap fan is loud insp uniot could not duplicate cx comp insp fan and evap tested unit threw diag mode all sensor and damper and compressor working as desighned advised cx on use and care

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Hampton, VA 23665

Orbie

Job Details: 08/30/2023

"cx complaint unit not starting. checked power coming into unit. 116vac red/white, 118vac black/white - 203vac red to black. pulled unit apart, found no issues at element or TCO. put unit back together, started unit. unit tumbled for 5 seconds and shut off to not tumble again. ordering control and motor just to be sure. advised cx not sure when parts will be in stock; ordrng 1 W11618916 (control) and 1 W11549461 (motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near ,

Shane M.

Job Details: 08/30/2023

cx complaint the unit isnt finishing cycles. found no errror codes stored. found wobble in tub. hub is stripped. found belt making alot noise. found suspension on weaker side. ordering hub washplate belt cam & suspension.; ordrng 1 W10721967 (cam) and 1 WPW10006384 (belt) and 1 W10752283 (washplate) and 1 W10528947 (hub) and 1 W11130362 (suspension)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Carlisle, PA 17013

Fred G.

Job Details: 08/30/2023

cx complaint unit was making clicking sounds before unit would start to heat. I found door switches were not always activating when shutting door. unit needs interlock switch kit to correct issue. scheduled cx for 9/1/23; ordrng 1 W11244494 (interlock kit)

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTSS3

Near Richmond, VA 23234

Chris B.

Job Details: 08/30/2023

replaced drain pump and sump tested unit insp for leaks working as desighned

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Virginia Beach, VA 23454

Carl A.

Job Details: 08/30/2023

"cx complaint of unit not starting or drying clothes,checked unit to find no error codes at this time ,checked incoming power was 253,tested unit in mulity cycles both under load and no laod was unable to duplicated problem tested unit works as designed"

We serviced a

MAYTAG DISHWASHER

Model MDB5969SDM0

Near Upper Marlboro, MD 20772

Samuel R.

Job Details: 08/30/2023

cx complaint unit is not draining.inspected unit and could confirm complaint.found cap still on garbabge disposal.punched cap out and tested unit now working properly

We serviced a

AMANA WASHER

Model NTW4516FW

Near Manassas, VA 20111

Richard B.

Job Details: 08/30/2023

"X complant, Washermaking noise, Inspected unit and found lontg drain error code , But unit drains fine, Found gearcase making lots of noise in agitate mode. Grease showing on gearcase shaft. Ordering gearcase and splutch , Used actuater . Further work needed RB; ordrng 1 W11454741 (gearcase) and 1 W10721967 (splutch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Clinton, MD 20735

Samuel R.

Job Details: 08/30/2023

cx complaint unit is not powering on.indpected unit and could confiurm cx complaint.found breaker to be tripped.further inspection found a loose wire.reconnected wires properly and unit is now working properly

We serviced a

AMANA ICE MAKER

Model ASI2175GRS01

Near Stuarts Draft, VA 24477

Danny R.

Job Details: 08/30/2023

instaled parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZC5116LW0

Near Ford, VA 23850

John P.

Job Details: 08/30/2023

Install door and plugs unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB01

Near Chesapeake, VA 23321

Zachery R.

Job Details: 08/30/2023

"replaced harness, thermistor and acu, steamed frost build, verified unit started to form frost pattern, advised cx to allow 24 hours to pass before loading unit. secured acu in bin."

We serviced a

MAYTAG WASHER

Model MVWC200XW3

Near Chesterfield, VA 23832

John P.

Job Details: 08/30/2023

Installation suspensions in tub ring

We serviced a

KITCHENAID DISHWASHER

Model KUDE20IXBL8

Near Taneytown, MD 21787

Sal R.

Job Details: 08/30/2023

Cx complaint was that the upper rack tracking has failed and falls out. I found that the end if the tracks are faulty. I am ordering 2 tracks (wpw10195623). I have collected payment for complete repair. CX is paid in full. I have set a return date for 9/6/23 ; schdld next appmnt for 9/6 WED PM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, DC 20015

Brian F.

Job Details: 08/30/2023

"Cx states ice maker not working. Inspected, ice in bin, ice in mold, ice is dispensing. No issues with IM or dispenser at time of visit, unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Gettysburg, PA 17325

Sal R.

Job Details: 08/30/2023

"Per the previouse tech, I was able to access and install a water pressure gage. I found that the unit has a incoming water PSI of 48. I called WP tech Line and discussed my findings. Unit is in spect and working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near West Point, VA 23181

Lucas R.

Job Details: 08/30/2023

"upon arrival, thermistor in range at 6 k ohms after heating, ventilation good, inside of unit completely clean, motor windings slightly off at 5 and 6 ohms at motor, moisture sensor ohming good from control, replaced controls and door switch, tested, exhaust temp cycling at 153 degrees on high heat timed dry, ran with wet clothes for 20 min on timed dry, unit did not shut down, working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 08/30/2023

"replaced panel and seal, tested, unit working as designed."

We serviced a

JENNAIR FREEZER

Model JF42NXFXDW00

Near Vienna, VA 22182

Jason A.

Job Details: 08/30/2023

CX complaint FRIDGE door gaskets torn & condensation forms on FC & RC walls & mold on some areas. Replaced all 3 gaskets & check for good seal > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near Reisterstown, MD 21136

Brian R.

Job Details: 08/30/2023

cx complaint is lights are out in both sections. hes O-O-W and knows as well as bought a light set to replace both in both sections. replaced and unit checks. he will pay 120 service for today.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS01

Near Norfolk, VA 23504

Carl A.

Job Details: 08/30/2023

"cx complaint of leds out in unit as well as consation build up in rc ,checkedu nit to find the following needing repiars,torn door gaskets along with mullion bar not seating correctly,alos all but 3 leds out in unit advise cx of repairs break down as follows 4/W11632139 ,LEDS,1/W10732110,rail-mulln,1/W10854246,Door, Refrigerator (left Hand),1/W10782316,Door, Refrigerator (right Hand),service call break as follows service call 120.00parts 1579.04shipping15.00labor 200.00 includes 2nd tech sub total 1914.04tax 94.74grand total 2008.78deposit 120.00cx will call back if moving forward with repasirs; ordrng 1 W10732110 (rail-mulln) and 1 W10854246 (Door, Refrigerator (left Hand)) and 1 W10782316 (Door, Refrigerator (right Hand))"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Williamsburg, VA 23185

Justin W.

Job Details: 08/30/2023

"cx complaint unit not dispensing detergent properly. checked unit to find error codes f0e3, f7e9. checked to find oil leaking from gearcase. ordering parts needed for repair. hot water line is blue and cold water line is red. but are hooked correctly. ordering parts needed for repair.; ordrng 1 W10752187 (screw) and 1 W11550891 (agitator) and 1 W10909670 (nut-spaner) and 1 W11393685 (gearcase) and 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Chesapeake, VA 23321

Zachery R.

Job Details: 08/30/2023

"cx complaint neither gasket staying seated, checked unit, used steamer to fluff gasket, rc door is holding gasket fc door will not hold gasket, ordering fc door, advised cx door will be shipped directly to their home adn to inspect door then call VIA office with job # for return visit.; ordrng 1 W10668875 (dor-fip)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Chantilly, VA 20151

Richard B.

Job Details: 08/30/2023

"CX complat, Top rack and middle dosentget real clean. Inspected unit and found vent wax electrical error and valve error . Found weak spray pressure. in test wash . Will need sump assembly , control , vent and bezel . Quoting CX . He is calling whirlpool for possibal parts and labor concession . Collected 120 service call. RB; ordrng 1 W11545290 (deflector 8.95) and 1 W11414073 (vent 96.43) and 1 W11410062 (control 215.34) and 1 w11416362 (sump 256.03)"

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Joppatowne, MD 21085

Neil H.

Job Details: 08/30/2023

cx complaint washer was shaking and vibrating recalb washer and i leveled more and tested with towels unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Chambersburg, PA 17201

Andrew S.

Job Details: 08/30/2023

Cx complaint is that the ice maker is not dispensing ice. Upon arrival I was unable to replicate the issue. I removed the ice bin and found that the unit is making ice. I then depressed the paddle and found that the auger motor and actuator activated. I verified that the coupler was not stripped. I then reinstalled the ice bin and and tested. I was able to get cubed and crushed ice to dispense. I also found that the ice maker was able to run a harvest cycle. At this time I was unable to replicate the issue. I informed the cx of some things to look for if it occurs again and document as much as possible if we need to return. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Davidsonville, MD 21035

Davonte

Job Details: 08/30/2023

cx complained unit door sensor would chime when doors were closed. after inspecting unit confirmed cx complaint. when door were closee sensor would go off saying door was open. after pressing both door switches down unit would beep saying doors were open. unit will need new door switches. cx paid in full; ordrng 2 W11384469 (door switch)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Mechanicsburg, PA 17050

Cody H.

Job Details: 08/30/2023

"CX complains unit is making vibrating/rattling noise. CX states they thought warranty was extended but isnt sure and doesnt have any papers for such. Cx agreed to pay service fee. CX showed video from previous day, from sound of video it is determined to have a rattling noise coming from compressor area. Found filter to be rubbing rear panel and adjusted per sp. Unit now does not make noise. CX paid service fee with card. Unit now works as designed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ00

Near Midlothian, VA 23112

John P.

Job Details: 08/30/2023

"found pump that seeing water level install pump recharge and vacuum unit ; ordrng 1 W11542867 (Pump JP/VS), used 1 W11542867 (Pump JP/VS) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Dunkirk, MD 20754

Shane B.

Job Details: 08/30/2023

cx complaint is the unit running but not heating. confirmed complaint. found blown fuse and replaced with preIDed part. tested unit. working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/30/2023

unit has dent in side dor wil ned to order lf door; ordrng 1 W11435344 (lf dor stainless)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near York, PA 17403

Bernard M.

Job Details: 08/30/2023

"Cx complaint unit leaks. Ran test cycle and found during drain water leaks from small hole on the drain hose leading into standpipe. Ordering hose, once available contact cx to reschedule; ordrng 1 W11244231 (drain hose)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Parkville, MD 21234

Dustin F.

Job Details: 08/30/2023

"Upon arrival, found unit flashing F2E2 code for Ui error. Took unit apart and replaced Main control. Unit still giving F2E2. PRior tech ordered main panel and NOT the Ui housing or Ui board. Also found wire harnass between control and ui board corroded. Unit needs Ui board and Ui harnass to complete repair at this time.; ordrng 1 W11028004 (harnass from control to ui) and 1 W11651612 (UI board)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Martinsburg, WV 25401

Ezra M.

Job Details: 08/30/2023

"unit stuck in drain again. cleared error, reset unit, no change. tried blowing thru pressure hose, unable to. found pressure hose kinked at tub onnection. moved clip to open hose. retested, working properly"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089HEP

Near Washington, DC 20011

Brian F.

Job Details: 08/30/2023

"Cx states unit not making ice, ice bin empty, no water ice in mold. Ice maker attempted harvest and fill, but did not fill, found fill tube was frozen. Cleared fill tube, attempted fill, still not filling, water dispensing slowly even with filter bypass. Ordering filter head and inlet valve.; ordrng 1 WP67006524 (filter head) and 1 WP67006531 (valve-inlt)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Dallastown, PA 17313

Bernard M.

Job Details: 08/30/2023

"Cx complaint unit doesn't power on. Checked and found proper voltage at outlet. Unit is unable to enter diag. Removed console and at J1 connection no continuity. Unit has power coming into when connected. ordering control, once approved contact cx to reschedule; ordrng 1 W11419171 (control)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Alexandria, VA 22304

Simon

Job Details: 08/30/2023

CX complaints DW debris on heating element stuck .Inspected unit and found element has a melted plastic spoon CX already cleaned the element by using different method found some scratch in tub suggested CX buy DW cleaner and use it with high temp cycle.unit good to go.SZ

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Mechanicsburg, PA 17050

Cody H.

Job Details: 08/30/2023

"CX complains unit went off balance and made loud noise and stopped running. Found unit suspension had failed and will need replaced. was able to put suspension bushing on failed suspension for testing purposes. When running testing unit made loud squeeling noise from worn splutch, belt cover warped into splutch, belt and actuator. Found unit tub ring to have failed due to the suspension failure. CX also states unit doesnt seem to sense water level everytime correctly, checked sensor hose and hose seems good, ordering control for ittermitant issue with water level sensing. Office to schedule with cx when all parts are approved and arrive. CX DECLINED EMAIL. TECH WILL NEED TO WEAR WASK.; ordrng 1 W11170318 (control) and 1 W10780045 (suspension) and 1 WPW10531289 (tub ring) and 1 WPW10006384 (belt) and 1 W10913953 (actuator) and 1 WPW10427633 (belt cover) and 1 W10721967 (splutch)"

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Rosedale, MD 21237

Shane M.

Job Details: 08/30/2023

cx complaint the unit isnt washing proper. found error code 4-3 unit fills w water then sits. ordering sump w motor.; ordrng 1 W11613570 (sump w motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Fairfield, PA 17320

Sal R.

Job Details: 08/30/2023

CX complaint was that the unit started to leak again. I fou nd that again the evap drain tub was frozen over. I was able to steam out the iceblockage and unit drained. I found no concerns or obstuctions in the FC compartment . I accessed the drain tub in the rear and found that it was not fully seated allowing warm air in freezing the line. secured the tub and iunit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Chester, VA 23831

Chris B.

Job Details: 08/30/2023

cx comp unit will not dispence ice insp unit found obstrcution between bin and chute not allowing auger to engage bin clear obstruction tested unit wroking as desighned

We serviced a

MAYTAG REFRIGERATOR

Model MTF2142MES00

Near York, PA 17401

Bernard M.

Job Details: 08/30/2023

"Replaced fan motor and unclogged the evap drain, fan motor runs with evap developing frost pattern. Unit checks good"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Chesapeake, VA 23324

Branden R.

Job Details: 08/30/2023

"cx complaint dryer drum is not spinning checked unit and found belt splintering not allowing it to properly grab motor and spin drum also found OL on thermal fuse replaced fuse and replaced belt , Tested unit is running as designed ."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near New Providence, PA 17560

Justin L.

Job Details: 08/30/2023

Cx complaint food splashing out and glass wobbling. Was able to access unit and verify concern. Found that the turn table ring was warped and causing the glass to wobble and liquid to spill out and was causing support to wear heavily. Replaced both with pre-id and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21701

Ricardo S.

Job Details: 08/30/2023

"Replaced freezer door, unit ck with cx and door seal is good"

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