Service History 253 - VIA Appliance

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ05

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/30/2023

customer stated that the unit wasnt cooling. verified issue and fnd un it not defrosting.. ran diag test and heater woulnd start.. need parts...; ordrng 1 w11546981 (heater assy) and 1 w11566475 (evap harness) and 1 w11567938 (ui assy)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Chambersburg, PA 17201

Andrew S.

Job Details: 08/30/2023

"Cx complaint is that the unit keeps throwing an LF error and is not finishing cycles. Upon arrival I found an F0E3, F2E1 and an F8E1. I manually ran the hot and cold valve and found that they are both functioning and letting in sufficient flow. I removed the hoses and found that both valve screens are clear of debris. I inspected the pressure hose and found no kinks or blockages. I am ordering the control. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11429620 (Control)"

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL0

Near Arlington, VA 22201

Lloyd B.

Job Details: 08/30/2023

"Cx complained the unit beeped. Inspected the unit and found no error codes and the motor runs and souonds great in diagnostics. The motor at the control has 17.8ohms from pin to pin. The vent fan motor at the control, tested open. The fan at the fan, tested open. Unit needs new vent fan assy. A motor doesn't cause the console to beep; ordrng 1 W11414073 (vent fan assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Newport News, VA 23608

Orbie

Job Details: 08/30/2023

"cx complaint unit still not making ice. checked unit. 39.5*RC, 0.7*FC, test 56 01, test 57 01, test 45 unit filled. test 39 01, 37 01, 36 heard fan running blowing good. stealth UI hard to read, replaced ui from pre id. test 15 bin reading correctly. found door gasket not sealing properly. ordering door gasket to complete repair.; ordrng 1 W10846057 (gasket-fip)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Williamsburg, VA 23188

Lucas R.

Job Details: 08/30/2023

"cx complaint no operation, checked unit found power cord lose from orion connection, reseated, verrified thermistors all reading room temp, fans operational, compressor pulling 155 watts test 39 set to 99, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Midlothian, VA 23112

Joseph D.

Job Details: 08/30/2023

"Replaced loud damper, unit now sealing properly. Working as deigned. No other issues noted"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Mount Holly Springs, PA 17065

Fred G.

Job Details: 08/30/2023

cx complaint unit is leaking. inspected unit and found drain hose was leaking. i was able to replace drain hose and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/30/2023

Customers complaint is unit is grinding during the spin cycle. During test I was hearing a noise when spinning. NTO parts.; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11449841 (gearcase)

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Manchester, MD 21102

Drew B.

Job Details: 08/30/2023

"ARRIved was able to remove heater and replace being the only issue. also found issues with the cover and the ui not staying in place. ordering those and also dcx complaint of the produce freezing and the rc door is sticking out further.. heater will resolve the freezing and also nothing can do about the door thicjkness being the door closes.. call to reschd,; ordrng 1 W11626108 (UI) and 1 W11235125 (COVER)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/30/2023

Customers complaint is unit making loud noises. Found the noise was coming from the damper assembly. NTO part.; ordrng 1 W11236851 (damper motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ

Near Glen Burnie, MD 21061

Justin S.

Job Details: 08/30/2023

"CX LOWES complaint will not cool. no physical damage. Ran service tests for all cooling componets. Found damper was baffling but evap fan in freezer comparment was not blowing or spinning at all. Replaced with van stock unit now is cooling good; ordrng 1 W11661931 (fan motor), used 1 W11661931 (EVAP MOTOR) from stock"

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS05

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 08/30/2023

"Cx complaint, center cooktop burner flame is too high, found center orifice cover offset from the burner, adjusted the orifice for proper flame height, verified all unit functions for proper operation...working as designed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE507ESS02

Near Washington, DC 20008

Leon

Job Details: 08/30/2023

cx complaint was unit sparked confirmed iisue found that the wave guide cover was burnt there was no burn marks inside the guide. ordering new wave guide cover and documetnted with whirlpool safety; ordrng 1 W10915651 (wave guide cover)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 08/30/2023

"Cx complaint, noises during cooling-freezing, found evaporator fan motor noisy. Installed from van stock, verified all unit functions for proper operation...working as designed.; ordrng 1 WP2315539 (motor-evap JT VS), used 1 WP2315539 (FAN-MOTOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near York, PA 17406

Bernard M.

Job Details: 08/30/2023

"Cx complaint unit doesn't agitate. Entered diag and found error code F7E6 motor circuit open. Ran test cycle and found when unit shifts to agitation the basket moves instead of agitator. Unit did spin. Inspected underneath, removed splutch and found it fragmented. Replaced using pre-id parts, ran test and unit completed test without any further issues. Cx paid $285.29 for full repair. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Pawleys Island, SC 29585

Jason T.

Job Details: 08/30/2023

"Cx complaint, ice freezes together in the ice bucket, noises from the fridge during cooling-freezing. Found ice door not closing properly, causing the warm air to migrate and freeze the ice cubes, also the air damper is chattering during operation. Advised cx parts will direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed. Parts-labor.; ordrng 1 W11098702 (door-ice) and 1 W11236851 (diffuser)"

We serviced a

WHIRLPOOL DISHWASHER

Model WED4815EW1

Near Chesapeake, VA 23325

Carl A.

Job Details: 08/30/2023

replaced all parts tested unit works as deisgned

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 08/30/2023

Customers complaint is not spinning out the clothes. She only had the issue the one time and the error codes she had was so much suds and long drain. Which could be related to the fact that she was using 2 pods per load instead of one. Cleared the codes and ran a test cycle which everything worked fine and then calibrated. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW07

Near Portsmouth, VA 23704

Branden R.

Job Details: 08/30/2023

came out and replace door on unit . steamed out gasket and unit is now running as designed .

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Pawleys Island, SC 29585

Jason T.

Job Details: 08/30/2023

"Cx complaint, freezer door not closing properly, found right side rail slide not allowing the left side to catch the spring to allow the door to close properly. Adjusted the bracket ot allow the door to close, ordering left-right side bracket to complete the repair, advised cx parts will direct ship to the house, contact VIA dispatch to schedule a return visit once both parts are received, cx agreed.; ordrng 1 W10625067 (bracket) and 1 W11668671 (bracket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22032

Jason A.

Job Details: 08/30/2023

CX complaint FRIDGE no cool. Replaced RC evap & install couplers. Checked for leaks with soapy water & ran vac. Filled iwth R600. Good running &^ equalise pressures. Good watt draw & good frost pattern > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS1

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 08/30/2023

Customer complaint is unit not draining. Found loose harness on the water valve. Reinstalled all check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Staunton, VA 24401

Danny R.

Job Details: 08/30/2023

i found control randomly shuting down then comes back wil ned control; ordrng 1 W11524469 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 08/30/2023

Customers complaint is unit not drying. Found error for no heat. Went through diagnostics cycle and cleared the code. All check ok.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Washington, DC 20003

Sherwood

Job Details: 08/30/2023

cx complaint leaking from front. arrived found water on floor ran a cycle did not notice anything ;eaking. so i disassembled the washer and found a loose hose by drain which couldve been the issue. continued to check all connection water valve big hose under tub and tub its self did not notice anything else loose or wet. ran unit agai n after i put it back together nothing was leaking. advised cx to mointor for any leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near North Myrtle Beach, SC 29582

Paul F.

Job Details: 08/30/2023

Customers complaint is unit making a loud noise. Found the condenser vibrating from the compressor. Used a rubber spacer under the condenser to quiet it. All check ok.

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Huntingtown, MD 20639

Shane B.

Job Details: 08/30/2023

"cx complaint is the unit not running cycles and displaying F6E3. checked for codes and found F6E3, F5E2, F0E2, F8E1. cleared codes and ran service cycle. unit did not spin, door took a very long time to unlock. replaced console and tried again, no changes. replaced control board and tested. unit is now working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/30/2023

Custoemrs complaint is door popping when opened. Found loud door cam. Tried to grease the cam but it still made a loud noise after. Need to order part.; ordrng 1 WPW10505294 (door cam)

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Potomac, MD 20854

Roberto I.

Job Details: 08/30/2023

"CX complaint debries coming out from the drainRan test mode, found F9E1 error. Ran a test cycle, the unit worked and drained ok, and the water camo out clear. Drain pump 21ohm. no obsructions on drain pump or drain hose. Unable to replicate any issue."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Pawleys Island, SC 29585

Jason T.

Job Details: 08/30/2023

"Arrived on-site, found new freezer door dented at the top, pics on SD. Called Whirlpool and spoke with Savita to document. Ordering Freezer Door P/N W11593330 direct ship to the cx Order # 1538041022 Cx will contact VIA dispatch to schedule a return visit once received, cx agreed."

We serviced a

GLADIATOR REFRIGERATOR

Model GARF19XXPK00

Near Potomac, MD 20854

Roberto I.

Job Details: 08/30/2023

"Cx complaint water dripping in the Rc.emoved avap cover, found clogged drain and defrost water overflowing and getting into the air ducts. Defrosted area and unclogged drain. Unit good to go. Collected $120"

We serviced a

JENN-AIR WINE CELLAR

Model JUWFL242HL01

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/30/2023

Customer complaint is when you close the door it isent smooth and it almost sticks at one point. NTO door assembly.; ordrng 1 W11631031 (Door w/ left hinge swing)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Washington, DC 20016

Leon

Job Details: 08/30/2023

"cx complaint water and ice not dispensing. confirmed issue located water shut off under sink and turned to on position. valve handle broke causing water to spray out. found shut off in the wall under sink and replaced handle, noticed it is still leaking from copper connections. cx must have plumbing/maintenance take a second look before it can be used safely"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Pawleys Island, SC 29585

Jason T.

Job Details: 08/30/2023

"Cx complaint, dishes not clean at the end of the cycle, ran factory diagnostics, error codes : F9-E2 drain cycle fault F8-E4 float switch circuit F7-E1 single speed wash motor fault, found drain hose loop low in the cabinet causing the water to collect in the drain hose and float pan, reset the drain loop. Wash motor failure, verified all vac voltages, installed pump&motor from van stock, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W11416362 (PUMP-MOTOR JT VS), used 1 W11416362 (PUMP-MOTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Owings Mills, MD 21117

Brian R.

Job Details: 08/30/2023

complaint is unit and its cooling. said this time cooling just shut down. she unplugged and checked over as she said freezer was at 50 and lost everything and all kinds of water on the floor and fridge side was in the 40s. she had the unit off since yesterday. said when.she unit made ice and had water but when checking the back wall was full os ice. said there was a buzzing from the back when unit tried to start. units warm in both sections. called tech line and spoke to Steve and went over unit as far as we could but advised with unit warm and not running whirlpool wants at least 24 to 48 hours for unit to run and do all proper tests. office will reschedule within the next day or 2 to take readings and call unit back in. office will schedule as soon as they can with a tech; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 08/30/2023

"Cx complaint, no water from the dispenser, no ice production. Found water reservoir frozen causing the issue, used a steamer to thaw out the ice from the reservoir, installed permagum sealer around the water inlet lines to close the air gaps in the cabinet to prevent the water reservoir from freezing. Ran factory diagnostics to verify unit operation, water from the dispenser, icemaker fill-harvest...working as designed.; ordrng 1 212643 (sealer-gum JT VS), used 1 212643 (SEALER) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Potomac, MD 20854

Julian H.

Job Details: 08/30/2023

CX complaint about unit's running to cold inspected temps on arrival RC32* FC-7 checked unit on tests TEST 1 TEST3 TEST28 & overall temp was 37* call TL states that sensors are not reading properly need control as well for latest software; ordrng 1 W11664342 (ctrl elec) and 1 W11610998 (evap cover asm RC)

We serviced a

JENN-AIR COOKTOP

Model JGCP436HL00

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 08/30/2023

Installed new burner head. All check ok.

We serviced a

WHIRLPOOL WASHER

Model WED5100HW

Near Chesapeake, VA 23320

Austin D.

Job Details: 08/30/2023

found the bulb blown. no other issues found with unit at this time. parts on order.; ordrng 1 WP22002263 (bulb) and 1 W11222979 (socket) and 1 W11226088 (lens)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 08/30/2023

"Cx complaint, noises at the start of the wash cycle, will not complete a cycle, error codes : F7-E5 shifter fault F7-E6 motor fault F7-E1 basket speed fault. Found oil leaked out of the gear case, shifter shorted, cam hub is causing the motor to slip, washplate is seized to the gear case shaft, unit needs a rebuild. Installed parts from van stock to complete the repair, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W10752283 (washplate JT VS) and 1 W10528947 (drive hub kit JT VS) and 1 W10890624 (motor-drve JT VS) and 1 W10721967 (drive pulley JT VS) and 1 W11454734 (GEAR CASE JT VS) and 1 W10913953 (actuator JT VS), used 1 W10752283 (WASHPLATE), 1 W10528947 (DRIVE HUB KIT), 1 W10890624 (DRIVE MOTOR), 1 W10721967 (CAM KIT), 1 W11454734 (GEAR CASE), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Potomac, MD 20854

Roberto I.

Job Details: 08/30/2023

"CX complaint control panel not responding.Tested unit, confirmed complaint, unable to run diagnostic. Found console overlay dettachedaround the keys area, steam getting inside and damaging the UI. Removed outer door, confirmed 12Vdc and 5Vdc on P3 connector. The console assembly was already repleced 6 weeks ago for the same issue. Called tech line, spoke to Steve, he said they are not aware of any issue with these parts and advised to fill a complaint with our part distributor. Ordering console assy W11660284; ordrng 1 W11660284 (console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Arlington, VA 22201

Lloyd B.

Job Details: 08/30/2023

"Cx complained the unit did not wash. Installed new motor and tested and it now fills, washes and drains. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW87HEDW0

Near Arlington, VA 22209

Lloyd B.

Job Details: 08/30/2023

"Cx complained the unit did not operate. Inspected the unit and found when plugged in, the drain pump came on. Entered diagnsotics with the pump running and got an error code of F3E1 for pressure system error. Ran a quick wash cycle and the unit filled to the proper amount. Ran diagnostics and it passed each test."

We serviced a

MAYTAG WASHER

Model MVWB865GW

Near Damascus, MD 20872

Ricardo S.

Job Details: 08/30/2023

"Cx complains abotu a burning smell, isnpected unit, the rotor lock also the gearcase leak oil.. basket cks ok, unti needs gearcase, slider, rotor, ,motor and clutch, CX WILL CALL THE MANIFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR; ordrng 1 w11393685 (gearcase) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 2 countsjob (2 counts job)s"

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Bethesda, MD 20816

Leon

Job Details: 08/30/2023

cx complaint was unit wasnt washing and not draining confirmed issue first i replaced the drain pump when to fill the unit unit filled great but didnt drain seen tha the drain line was running down in a basement told cx he would have to get the drain line ran the right way going to dispoal tested the v coming into the motor and i was getting 0 while the motor should have been on cx would need to get drain line ran right and needs a new control; ordrng 1 W10906422 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Fairfax, VA 22030

Jason A.

Job Details: 08/30/2023

"Costco. CX complaint FRIDGE not cooling. Sees ice or frost on back of FC. Cleared all ice & replace evap harness. Test Defrost heater, evap fan work & good airflow to RC > JJ"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Vienna, VA 22181

Jason A.

Job Details: 08/30/2023

CX complaint FRIDGE FC temps warm. Very low refrigerant in system. Replaced compressor & RC evap. Install UV dye drier & coupler. Checl for leaks wiith soapy water. Run vac & filled 6.00 OZ R134. Good running & equalise pressures. 160W at test 5 100%. Good frost pattern > JJ

We serviced a

MAYTAG DRYER

Model MEDE500VW1

Near Linthicum Heights, MD 21090

Israel R.

Job Details: 08/30/2023

Customer complaint unit is making loud noises when is running. Tested unit and found the pulley is noisy and needs to be replaced. I collected in full. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Huntingtown, MD 20639

Shane B.

Job Details: 08/30/2023

cx complaint is the unit leaking. when i arrived unit was in use with towels around the bottom of the door. removed towels and let unit run. it soon started leaking at the left corner of the door. lower spray arm was running. used clear door to see that the spray arm is allowing water to spray out from the middle of the arm. replaced arm with preIDed part and let cycle continue. nothing leaked. unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Severn, MD 21144

Justin S.

Job Details: 08/30/2023

"CX LOWES complaint check unit for resale. Door wasnt latches 100 percent. Had to force door closed. Found right hand hinge spring was weak. Replaced with van stock door now oipens and closes smooth. Pugged unit in with no water hookup(Backroom of LOWES) and could hear unit turning on and pumps working. Unit is good for resale.; ordrng 1 W11573702 (hinge), used 1 W11573702 (HINGE) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Laurel, MD 20724

Davonte

Job Details: 08/30/2023

"cx complained unit would skip cycle and not complete cycle confiurmed cx complaint. got error code f1e1 control error and f2e1 stuck button. quoted cx for repair. unit will need control and console. cx didnt want control put in today, wants everything done at once. unable to get payment due to lack of serivce. cx will be calling the office to make 384.22 payment. will owe 110 on return; ordrng 1 W11569437 (console)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Towson, MD 21204

Dustin F.

Job Details: 08/30/2023

"inspected unit to see lid strike for lid lock was defective, replaced lid strike and ran diagnostic to verify lid lock was working correctly, unit working as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 08/30/2023

Cx complains that the unit stopped cooling again.. but now she informs me that the unit stops cooling when the ice machine is oni call TL.. ran ice maker test and everyghing cks ok. unit cooling now.. per tl we have to Replace the ice maker to see if that fixes the problem.CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR; ordrng 1 w11557001 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Silver Spring, MD 20904

Shawn D.

Job Details: 08/30/2023

"cx complaint unit is 3 weeks old and when dispensing crushed ice ice will form unther the ice bin said 1 time unit woiuld dispense at all ice was stuck together. i inspected unit and temps seem good then dispensed some crushed and cubed ice and some ice is forming under the bin from the ice being dispensed, replaced the ice bin and still having the same issue. called techline to document issue that this is normal and cx now understands he has to remove ice bin and clean ice shavings up evey 2 weeks or so if it get bad. unit is good to go"

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHV03

Near Severn, MD 21144

Israel R.

Job Details: 08/30/2023

"Customer complaint unit still is freezing in the refrigerator. OI tested the unit and found temps are very cold 33 in the Rc and -6 ion the FC. Set to 45 rc and 0 Fc. I notice temps were not matching with the temp with sensor reading. I replace both sensors. FC and RC unit is reading good now. I also notice the righ door gasket is failing and is leaking air. Which it can also cause this issue. ORderin gagsket righ hand door. 2 at tribles. Call customer when part is available.; ordrng 1 W10316760 (thermistor) and 1 W10830277 (gasket-fip), used 1 W10316760 (THERMISTOR IR vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Silver Spring, MD 20910

Brian F.

Job Details: 08/30/2023

"Cx states unit not cooling, inspected and confirmed, compressor not running. Windings measured 5.4 and 6.3, start device and run capacitor good. Plugged in unit, compressor buzzes as it tries to start, then start device overload trips. Unit needs new compressor, called office and scheduled return for 9/8.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Elkridge, MD 21075

Justin S.

Job Details: 08/30/2023

CX LOWES complaint unit not powering on. Unit does power on but kicks me out of diagnosis and does not agitate. shifter is engaging threw manual test but will not agitate. ordering control pn: W11603810(control); ordrng 1 W11603810 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Arlington, VA 22201

Lloyd B.

Job Details: 08/30/2023

"Cx complained of frost. Inspected the unit and found that the bottom of the door is warped. After multiple attemps to heat the gasket and new gasket, there is still a gap. Unit needs new door.; ordrng 1 12977880SQ (door) and 1 W10876598 (name plate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Sterling, VA 20164

Simon

Job Details: 08/30/2023

CX complaints IM not functioning ice freezing up.Inspected unit ice maker door not seal properly and ice built up inside ice tray .steamed the ice cleaned IM DOOR SEAL AS SHOUD BE unit good to go .SZ

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Chesapeake, VA 23321

Zachery R.

Job Details: 08/30/2023

"cx complaint moisture build on door, checked unit. no faults present. unit has good airflow, checked temps during timed dry highest heat, 156 degrees at rear of dryer, outside vent reading 104 degrees, spoke with MX was advised to check for good door seal, moisture in vent and a/c duct in washroom and if no obvious issue call techline, no obvious issues found other than a/c duct is directed straight to unit. called techline spoke with chris was advised to check vent and replace hood so no airflows back into unit. also close a/c vent and see if issues persist, cx agreed."

We serviced a

WHIRLPOOL DISHWASHER

Model kdte204kps1

Near Alexandria, VA 22314

Lloyd B.

Job Details: 08/30/2023

"Cx complained the unit did not run. Installed new control and tested and it still did not run. There is a F7E2 error for single speed motor failure. At the control, the motor tested open. Went to the motor and found it was slightly unplugged. Pushed connection back in and tested and it now fills, washes and drains. Job complete"

We serviced a

KITCHENAID WINE CELLAR

Model KUMS24LSBSOO

Near Washington, DC 20016

Leon

Job Details: 08/30/2023

cx complaint was unit wasnt cooling confirmed the issue seen the veap had no frost pattren and the compressor wasnt cutting on ran amo ran and got less then 1 amp cx would need ne compressor but compressor for this unit is NLA

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW1

Near McLean, VA 22101

Christian C.

Job Details: 08/30/2023

"Installed display, console, cap, and seal. Tested unit no issues. Unit is working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Washington, DC 20016

Leon

Job Details: 08/30/2023

ice maker was not on site when we arrived and refrigerator support that was sent was for the wrong side. water valve is not needed. re-ordering parts job will need to be rescheduled; ordrng 1 w11629269 (ICE MAKER) and 1 W10860229 (LEFT SIDE SUPPORT)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Laurel, MD 20708

Davonte

Job Details: 08/30/2023

"cx complained unit had no power, confirmed cx complaint. installer didnt mount unit correctly, unable to pull microwave down. screw is stuck in unit on the left side. tried using channel locks to pull screw out didnt work, also tried using the impact to turn get screw out. scew is wedge in. advised cx to get contractor to help get unit down so repair can get down; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Washington, DC 20002

Sherwood

Job Details: 08/30/2023

cx complaint not turning on. arrived and i did confirm reset power to unit a couple times and it did not power on. also tried puting unit into a service mode and still no power. i did notice condensation in display and cx said samething happen with the last unit maybe dryer vent. either way this is a stacked unit.will have to return with helper to remove dryer to complete diag on washer; snapped 4 QuickPics

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Williamsburg, VA 23185

Justin W.

Job Details: 08/30/2023

"replaced all parts ordered tested unit working as designed. advised cx to monitor unit and call back if she has anymore issues,."

We serviced a

JENNAIR REFRIGERATOR

Model JS42PPDUDE01

Near McLean, VA 22101

Christian C.

Job Details: 08/30/2023

Cx complaint leds are out in both sections. Inspected unit found all leds are out in FC section and some in RC section. Replaced all leds to the 3 point leds. All leds are now working.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Manassas, VA 20112

Richard B.

Job Details: 08/30/2023

"CX complant. Not cleaing. Inspected unit and found sumop wash motor error code. Changed sump and tested unit, Working as designed. Job completed, RB"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Washington, DC 20003

Leon

Job Details: 08/30/2023

replaced the water vavle in the im the tested the unit seen no leaks and everything was working as it should

We serviced a

WHIRLPOOL COOKTOP

Model WGE745C0FS05

Near Bethesda, MD 20816

Roberto I.

Job Details: 08/30/2023

"CX complaint all burners only work on high.Tested all the burners, the all worked ok, except the LF triple element, it only worked on high with any setting and never cycled off. Replaced inf switch using pre id part. Burner tested ok. Collecteed $280.66 with check"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS00

Near McLean, VA 22101

Christian C.

Job Details: 08/30/2023

Installed thermistor and control box. Set temps to recommened.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Herndon, VA 20170

Demonte S.

Job Details: 08/30/2023

Inspected the unit . Found that the cx is saying that the Door is swinging open past a certain point. I explained to the cx this is how the unit is designed. There are no defects or damaged parts that can be replaced.( cx floors are warped . But this isn't causing the issue what the cx wants to be fixed. ) Called Whirlpool Techline. Per Whirlpool Techline there is nothing we can do. The cx will need to hold on to the Door and the cx feels they shouldn't. This is a use and Care call. I advised the cx that they only get one of these calls. If the cx calls back we will need to collect the Service Call before we return. ( any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Bowie, MD 20720

Davonte

Job Details: 08/30/2023

"cx complaioned that lower oven wouldnt heat. inspected unit and confirm complaint. installed new control board. unit still wpuldnt. after looking over last tech notes, cx had also paid for a high limit thermostat. part wasnt sent with me; ordrng 1 WP4449751 (high limit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Severn, MD 21144

Israel R.

Job Details: 08/30/2023

Installed new dispenser wall. Unit is back to normal operations.

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Monkton, MD 21111

Neil H.

Job Details: 08/30/2023

replaced the control and panel unit tested good.

We serviced a

MAYTAG DRYER

Model MED6230HW

Near Richmond, VA 23235

Joseph D.

Job Details: 08/30/2023

Adjusted exhaust vent to promote proper air flow from unit unit now drying as designed

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Baltimore, MD 21205

Shane M.

Job Details: 08/30/2023

"cx complaint the unit just leaked & froze up in freezer. found freezer frozen up from icemaker down. SDPICS advised cx to turn unit off & manually defrost unit. ordering icebin, icemaker, & valve.; ordrng 1 WPW10558423 (icebin) and 1 W11546935 (icemaker) and 1 W11546685 (valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Manchester, MD 21102

Drew B.

Job Details: 08/30/2023

cx complaint that unit is not washing the upper rack at all. i foudn the cups they had in the top shelf to be still dirty and if you take cup and wipe inside with damp cloth it comes right off verified no codes and ran test cycle did find weak water psi spraying the upper rack region will need new sump for issues resolved the manifold is incorrectly no issues with the travel of the water to the upper region call to rehchd; ordrng 1 W11460946 (motor sump)

We serviced a

WHIRLPOOL WASHER

Model WFW9750WW01

Near Silver Spring, MD 20906

Shawn D.

Job Details: 08/30/2023

cx compalint unit gave a error code. inspected unit then checked for errors and had f21 so ran service cycle and unit went through fine but had alot of soap bubbles inside and had a slight squeek. removed front lower panel and found shock loose causing the noise. fixed shock then checked drain pump filter and is clear. ran unit again and im still have soap suds inside unit and may have caused the f21 error code. i ran service cycle again and have no noise now after adjusting the shock. started a quick waash cycle and told cx to let this cycle finish to try and flush the soap out. unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Falling Waters, WV 25419

Ken M.

Job Details: 08/30/2023

"Customer complaint is that the unit chatters when dispensing water. Unit tested and determined that the water pressure is high, needs a regulator installed. Ordering regulator and wate line.; ordrng 1 W10786952 (valve) and 1 8212547RP (tube-water)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Severn, MD 21144

Israel R.

Job Details: 08/30/2023

Installed new cover inlet. Unit is back to normal operations.

We serviced a

MAYTAG REFRIGERATOR

Model M1TXEGMYW01

Near Vienna, VA 22181

Jason A.

Job Details: 08/30/2023

"CX complaint FRIDGE has sheet of ice on FC base, Found unit has good defrost activity. Drain hole not clear & pan is dry. Pulled unit out & cleared obstruction on nipple. Poured hot water down evap drain hole & saw good water drain > JJ"

We serviced a

JENN-AIR OVEN

Model JMW3430DS02

Near McLean, VA 22101

Christian C.

Job Details: 08/30/2023

Installed MW appliance manager. Tested MW and oven both are heating. No errors.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Alexandria, VA 22308

Tanner B.

Job Details: 08/30/2023

techline .. documented .. upon arrival 0 in FC and 38 in RC.. 0PSI/ 125PSI AND PRESSURES EQUALIZED TO 12/12 IN 6MINS.. contatcted techline and gave them information and they stated unit is working as designed.. i id mention the temp control was set to one below recommened.. suggested to set dampner in fc to max and control to recommened in rc.. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Dumfries, VA

Richard B.

Job Details: 08/30/2023

"CX complant. Microwave dosent turn. And cooking functions dont work. Installed turntable shaft that was defective. Ran CX through different microwave features including crisp , convect bake and cook. with CX provided french take and bake bread. Cooked a chunk of bread for 5 min on crisp feature and bread was well done . Cooked a small slice on crisp for 2 min and bread came out perfect. Also tried convect bake feature for two min with a third chunk and bread also came out perfect, Showed CX youtube channel for that make and model , Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Milford, DE 19963

Michael E.

Job Details: 08/30/2023

CX complaint: banging around unit. Tested and verified complaint. F0E2 error code. I found center shaft of spin basket is disconnecting from rest of basket. Quoted CX price to replace spin basket W10554251 and saved quote. CX did not approve repair at this time. CX paid 120.00 for service by CC. Job is complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 08/30/2023

Cx complaint unit is not working properly. Removed and replaced the sump motor assy. Inspected for proper use unit now functions Normally.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Aspers, PA 17304

Sal R.

Job Details: 08/30/2023

Per the previouse tech I was able to access and replace the control board . I tehn ran a recalibration and a auto test. Unit is opperating as designed.;

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near East Berlin, PA 17316

Sal R.

Job Details: 08/30/2023

CX complaint was that the unit would not spin. I found that the unit had a F7E4 basket realinement error. I was able to access the slider and found the metal reing to be fragmented and coming off og the slider itself. I was able to replace the slider and unit test good.

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JS3

Near Norfolk, VA 23523

Branden R.

Job Details: 08/30/2023

"came out to replace parts on unit , disassembled and replaced control on unit tested unit and all major componets checked good. unit running as designed ."

We serviced a

MAYTAG WASHER

Model MAV7358AWW

Near Bear, DE 19701

Taylor F.

Job Details: 08/30/2023

"Cx complaint is unit will not stop filling with water on anything except mini cycle. Found pressure switch to be defective. Pressure switch is NLA. Unit is non repairable.; ordrng 1 22002705 (switch,pressure)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Owings Mills, MD 21117

Brian R.

Job Details: 08/30/2023

cx complaint is unit wasnt working and flashing a code but is working now. tested and checked unit. found codes F3E3 water temp fault F2E2 UI Disconnected F1E2 Motor over voltage F2E1 UI Stuck button. ran dlms cycle and auto test. unit went through tests and checks. wrong contro sent. will order parts needed. return set for 9/8/23; ordrng 1 W11419171 (Control) and 1 W11165546 (Water Valve) and 1 W11478526 (Panel UI)

We serviced a

KITCHENAID REFRIGERATOR

Model K9TREFFWBL00

Near Alexandria, VA 22308

Tanner B.

Job Details: 08/30/2023

"Installed new uv filter drier and coupler , vac unit down and refilled .. allow 24hrs too cool . Job complete; ordrng 1 W11506635 (bt/ vs), used 1 W11506635 (COUPLER) from stock"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Washington, DC 20024

Leon

Job Details: 08/30/2023

cx complaint was unit didnt work at all confirmed issue seen that the unit was getting 120 replaced the control board everything was working as it should tested unit no leaks

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Powhatan, VA 23139

John P.

Job Details: 08/30/2023

"Upon arrival found unit at set temps check compressor compressor within parameters tested unit working as design1-37, 2-11, 3-25, 4-22, 5-35, 14-32, 16-20, 18-23, 28-35, 29-2, 30-33, 31-23"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Frederica, DE 19946

Michael E.

Job Details: 08/30/2023

"CX complaint: no ice. Tested and verified complaint. I found it was the toggle switch for the IM was in off position. mCorrected switch, tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Williamsport, MD 21795

Ken M.

Job Details: 08/30/2023

"Chute, coupling, and bucket replaced and tested. Unit is working properly. Old parts left with customer."

We serviced a

WHIRLPOOL RANGE

Model WMH53521HZ

Near Baltimore, MD 21230

Emmanuel R.

Job Details: 08/30/2023

"Cs unit is not showing correct time, confirmed complaint. I found when you set the time then start the MW the time goes blank. You can set it multiple times and it does it everytime, software issue. Ordering control board and returning with displlay.; ordrng 1 W11040881 (panl-cntrl)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hagerstown, MD 21740

Ken M.

Job Details: 08/30/2023

"Customer complaint is that the unit is not running properly. Basket is out of round, needs a new basket. Found the cold water supply line to the unit was pinched. Water line straightened out. Unit runs the rest of the cycle properly, but with too much vibration when spinning. Cabinet is level and suspension is good.; ordrng 1 W10554251 (spin basket)"

Contact Us

About Us