Service History 251 - VIA Appliance

We serviced a

JENNAIR REFRIGERATOR

Model JFFCF72DKL05

Near Arlington, Virginia 22204

Christian C.

Job Details: 08/31/2023

Cx complaint unit IM is not working. Inspected IM no ice in mold. Cycled IM and IM filled with water. Cx says it made ice for the first 2 weeks after delivery and stopped. Ordering IM.; ordrng 1 W11553255 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Annapolis, Maryland 21409

Emmanuel R.

Job Details: 08/31/2023

"Replaced compressor, checked for leaks, no leaks detected. Filled and waited for a frost pattern. Unit is now building a frost pattern. The evap fan ran for a while but then shut down then came back on. If customer calls back preid evap fan/w harness."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Silver Spring, Maryland 20906

Brian F.

Job Details: 08/31/2023

"Cx states unit stuck on rinse/spin section of cycle. Plugged in unit and confirmed, power button not responding. Installed new lid latch, powered on unit, ran auto test, completed test with no errors. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW

Near Hyattsville, Maryland 20782

Samuel R.

Job Details: 08/31/2023

cx complaint unit is not washing.foiund unit to be not leveled and causing unit to go off balanced.leveled unit and unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Clinton, Maryland 20735

Shane B.

Job Details: 08/31/2023

cx complaint is the FC door being dented. confiemd complaint. dent is on the front near the bottom left corner of the dispensor area. ordering new FC door. cx will call when door is delivered.; ordrng 1 LW10913113 (dor-fip)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Pasadena, Maryland 21122

Emmanuel R.

Job Details: 08/31/2023

"Replaced RH door, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Arlington, Virginia 22203

Lloyd B.

Job Details: 08/31/2023

"Cx complained of door panel peeling. Installed new door and had to use a 5/16 to 1/4 union. Job complete; ordrng 1 WPW10271540 (union), used 1 WPW10271540 (union) from stock"

We serviced a

WHIRLPOOL RANGE

Model JES1750FS0

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 08/31/2023

replaced conv/fan unit tested and works fine

We serviced a

MAYTAG DRYER

Model MGDB765FC0

Near Virginia Beach, Virginia 23454

Austin D.

Job Details: 08/31/2023

checked the unit and found that the unit is not heating like it should. checked the unit and found a defetive tco. repalced and tested the operation. unit is running as designed. did find poor airflow supplying the unit. recommend getting it cleaned by a pro since it goes up to the roof.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Virginia Beach, Virginia 23452

Austin D.

Job Details: 08/31/2023

came out to resolve hte issue. disassembled the unit as needed. replaced all parts and put the unit back togehter. tested operation. unit has no water hooked up at this time but i tested the ice maker. it passed just neeeds water supplied. also i advised the cx to monitor the unit for 24 hours and if it is not getting below 10-15 degrees to please call us back. cx agreed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Chesapeake, Virginia 23325

Austin D.

Job Details: 08/31/2023

replaced all parts. put the unit back together. tested operation. unit is running as designed.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Aspers, Pennsylvania 17304

Drew B.

Job Details: 08/31/2023

"cx complaint that unit is working and drying no issues and heating etc. but the smell of like burning metal/ on clothing and inside unit when running. i found the unit to have good motor, rollers. etc but the only region i smell this odor from is nose to the burnbox assembly in the unit where lement and box sits. to the point to scorching clothing nd also leaving that odor on them when contact with.. ordeing those following parts being only area i see and can smell issue coming from. call to rechs when in nd approved to return.; ordrng 1 WP8541818 (heater box) and 1 279838 (element)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Falls Church, Virginia 22044

Lloyd B.

Job Details: 08/31/2023

Cx complained the unit did not latch. Inspected the unit and found a lid lock error. Instaslled new lid lock and tested and it now locks and starts a cycle. Job complete

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near Rockville, Maryland 20853

Brian F.

Job Details: 08/31/2023

"Cx states unit not drying. Tested, flame will light for about 10 seconds, turns off, and never turns back on. Cleared debris from vents, retested, unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dover, Pennsylvania 17315

Bernard M.

Job Details: 08/31/2023

"Cx complaint unit won't lock to run cycle. Entered diag and found error code F5E3 lid lock fault. Ran test and lock would just click. Replaced lock using pre-id parts, ran test and unit completed test without further issues. Unit checks good"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Harrisburg, Pennsylvania 17104

Cody H.

Job Details: 08/31/2023

Was able to access unit and replace cooktop per previous visit. Tested and unit now works as designed. No further work needed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Richmond, Virginia 23233

John P.

Job Details: 08/31/2023

"Upon arrival found nut back off of Cam also heard noise coming from hub receded hub tested unit working as designed ; ordrng 1 Wp4210460 (Adhesive JP/VS), used 1 Wp421046 (Adhesive JP/VS) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Kensington, Maryland 20895

Brian F.

Job Details: 08/31/2023

"Installed new door panel, unit is now good to go."

We serviced a

WHIRLPOOL DRYER

Model Wed9600tw1

Near Potomac, Maryland 20854

Roberto I.

Job Details: 08/31/2023

"Cx complaint F1E1 error.Confirmed complaint, F1E1 popped up on the display every time I attempted to start acycle. Removed top, all connections ok, confirmed 120V supplied to the control board. Unit needs new control board ( W10182365) but part NLA. Collected $120 with check"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Washington, District of Columbia 20001

Davonte

Job Details: 08/31/2023

"cx confirmed that washer doesnt finsih cycle, confirmed cx complaint. ran diag test, got error code f8e1, linf fill no fill. unit will need both water valves. cx will bne emailing pop over.; ordrng 1 W11316256 (inlet valve) and 1 W11316255 (inlet vavle)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE05

Near Lake Monticello, Virginia 22902

Eric F.

Job Details: 08/31/2023

"Confirmed cx complaint not cooling. Found capillary line blown off of 3 way valve, explosive loss of coolant. Ordering sealed system job replacement of 3 way valve and compressor. Requesting 3 count sealed system + 2 components + 2nd tech to help remove and steady builtin unit.; ordrng 1 W11557671 (compressor) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 W11647768 (three way valve)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 08/31/2023

"Confirmed cx complaint F2E1 error code, light relay stuck on. Ordering control.; ordrng 1 W11594224 (control)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Sparks Glencoe, Maryland 21152

Sal R.

Job Details: 08/31/2023

CX complaint was that the handle fragmented and came off. Unit is with in the frist 30 days of ownership. I was able to access and replac ethe trim with handel. Unit test good.c

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Nokesville, Virginia 20181

Robert W.

Job Details: 08/31/2023

CX Complaint is the unit isnt cooling and lights not working. Inspected unit and found the pantry UI not responding pulled harness and found everything is plugged up but not working disconnected harness and light and cooling started. Ordering pantry harness; ordrng 1 W11170612 (Harness)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Bristow, Virginia 20136

Robert W.

Job Details: 08/31/2023

CX Complaint is the grate isnt sitting flush and the oven door not closing properly. Inspected unit and found the two center grate supports have failed and not allowing pots to sit flush on cooktop. Called tradecare to confirm pop and to make sure this is covered under 1year grate isnt covered. Fixed oven door due to loose hinge.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0EW0

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 08/31/2023

cx complaint unit front glass came out. inspected unit and found left side trim failed. unit needs left side trim and door reassembled. qouted cx for repair and cx accepted. ordering left side trim. cx paid for everything but returning labor. cx owes $120 for labor on return.; ordrng 1 WP8523172 (left side trim)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Nokesville, Virginia 20181

Robert W.

Job Details: 08/31/2023

"CX Complaint is the unit isnt making ice. Inspected unit and found no error on IM cycled IM and it harvest with no issue fill tube heater is working toggled on fill valve and IM fill valve its allowing water to IM, Ohm out valve and IM side is testing out of range Repaced valve and tested unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Woodbridge, Virginia 22191

Robert W.

Job Details: 08/31/2023

"CX Complaint is the unit isnt cooling. Inspected unit and found unit is unplugged, Plugged unit in and found the compressor not kicking on tested power to compressor and found its getting 120V start device is kicking on but compressor isnt starting techsheet shows run winding should read between 1-5 its testing at 7.9 ohm 15ohm 5.7ohm across windings unplugged power to comressor and tested and im getting good power 120V, Ordering Compressor, Dryer and coupler; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 (Dryer) and 1 W10913906 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Fairfax, Virginia 22033

Demonte S.

Job Details: 08/31/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is Freezing Food on the Top Shelf. I explained to the cx that Food will freeze next to the Damper or under the Damper Control. I advised that the cx leaves 3 inches of room around the Damper Control for good not to freeze. Also advised that fruits and vegetables be placed in a Ziploc bags or glad containers. Ran Service Diagnostics on the unit. Ran Service Test 3 - Fan Motor & Damper Control Test. Damper is Opening / Closing. While closed no air can be felt. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 08/31/2023

Cx complaint unit hanging down low. Was able to access unit and found no saved codes. Verified model and serial. Ran unit through auto test and calibration. Tested suspension. Unit is operating as designed at this time and tub and suspension in normal place. No further work needed

We serviced a

JENN-AIR REFRIGERATOR

Model jfx2897drm00

Near Ashburn, Virginia 20147

Richard B.

Job Details: 08/31/2023

"CX complant. No ice , Prior diagnosis found unit needs control set. Installed control set. Found no ice maker error codes in diagnostics."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Chantilly, Virginia 20151

Demonte S.

Job Details: 08/31/2023

Installed Chute Assembly & Ice Bin. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Middletown, Pennsylvania 17057

Fred G.

Job Details: 08/31/2023

cx complaint dishes are not getting clean. inspected unit and found f4e3 in diag. replaced sump and motor and control and found unit now checks good.

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Middletown, Pennsylvania 17057

Fred G.

Job Details: 08/31/2023

i was able to access unit and replace the inlet housing as per previous visit. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 08/31/2023

"i was able to access unit and replace the compressor, evap, filter/dryer as per previous visit. I was able to pull unit into a 30 in vacuum, which held for 20 mins. I then charged system with 68g of R600A. unit began to cool. advised cx 24hrs for cooling, 48hrs for ice. unit now checks good."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Harrisburg, Pennsylvania 17111

Cody H.

Job Details: 08/31/2023

CX complains unit will not run cycle. Unit will make clicking noises and shut off after 3 seconds. Found unit interlock relay to be making the noise. ordering interlocks for use on return. Return to be scheduled by office when parts arrive. CX EMAIL ADJUSTED; ordrng 1 W11244495 (interlock)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 08/31/2023

cx complaint is the unit not cooling properly. cx said IM stopped working. both sections got warm. RC started working again but FC is not cooling. i found unit set to 36/-1. prob shows 43/36. found no ice on evaps. pulled unit out and found compressor extremly hot. compressor is pulling 1.8amps. asked cx how the noise sounded. she said a loud buzz for 30seconds to a minute then a click and it stopped. compressor may be locking up. unit has a SS issue. ordering RC evap and compressor. parts are in stock. scheduled return appoitment with office for 9/11; ordrng 1 W10832994 (compressor) and 1 W11492867 (evaporator)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Dunkirk, Maryland 20754

Shane B.

Job Details: 08/31/2023

"cx complaint is the lid not latching. found strike to be broken. replaced with VS part and tested unit for cx. unit is working as designed.; ordrng 1 W11457841 (strike VS SB), used 1 W11457841 (strike) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Clarksville, Maryland 21029

Israel R.

Job Details: 08/31/2023

Customer complaint unit is doing the same thing. I tested thermistor and is reading 1.8 kohms. Bad thermistor. I replaced thermistor and tested. thawed everything and everything should be back to normal operations.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Arnold, Maryland 21012

Israel R.

Job Details: 08/31/2023

"Customer complaint unit is not turning on. I tested power and i got 120. I reset unit and found the unit is turning on and is going through the cycles. WAshing. filling, draining. I then went to the breaker and the breaker is a double breaker and the dishwahser is attached to it and the disposal. I have never seen a dishwasher connected to a double breaker. Unit needs electrician to check power, grounding and they need to installed a single breaker with out sharing ground."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 08/31/2023

"Contatcted WPL Techline. CX Concern the unit not making enough ice , found another company and replaced IM w/ what looks to be a generic IM .. Found temps in fc 4.8-6.8 degrees .. fc fan operation and icebox vfan .. door switches working , im does cycle and fill .. i did find the rack of cubes that it made to be a little uneven .. fc evap with full frosyt pattern .. found temps in fc / rc slightly warmer than set point.. ed from techline had me test thermisitors .. both rc/fc thermistors reading 8.5-8.8kohms in ice water.. called techline back and informed them on everything, beandon recommened to replace generic IM with factory one.. previous tech ed also was saying the samething , also stated to set fc temp to -2 or -3 degrees to get it a little colder in unit. Replaced IM"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LZ1

Near New Market, Virginia 22844

Danny R.

Job Details: 08/31/2023

unit has gas leak on gas vavle and tube conections also there is damage from last company they replaced the manafold and damaged tubing and new manafold; ordrng 1 W10827780 (orfice holder) and 1 W11035644 (orfice holder) and 1 W10827777 (orfice holder) and 1 W10827779 (orfice holder) and 1 W10804030 (gas tubing)

We serviced a

WHIRLPOOL COMBO

Model WET4024HW0

Near Washington, District of Columbia 20010

Sherwood

Job Details: 08/31/2023

"cx complaint unit leaking. arrived and could not duplicate any leaks. ran several different cycles and nothing leaked while drainning, fill ,spin or agitation. advised cx to monitor ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ08

Near Ashburn, Virginia 20148

Richard B.

Job Details: 08/31/2023

"CX complant. Frost in freezer , Fridge runs lots and bar between doors cold. Inspected unit and found humidity control switched off , Turned mullion strip humidity control to on position , Found left side of freezer door gasket dosent seal. Gap between frame and door. Heated door gasket with het gun so gasket gets soft enough to grab frame. Advised CX to not open door for two hours while gasket cools and keeps shape. advised CX tht newer model fridges run lots longer than older models due to reduced compressor sizes . Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Dumfries, Virginia 22026

Robert W.

Job Details: 08/31/2023

"Cx Complaint is the unit isnt cooling properly in the RC. Inspected unit and found the RC not cooling well, Ran diag test and RC thermistor is testing open, Pulled unit and tested thermistor at control and testing open aswell, Replaced thermistor with harness and tested and is now reading properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near York, Pennsylvania 17408

Bernard M.

Job Details: 08/31/2023

"Replaced parts, icemaker harvested then filled with water. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KUDE40FXBL4

Near Centreville, Virginia 20120

Demonte S.

Job Details: 08/31/2023

"Inspected the unit. Found that the cx is saying that the Dishwasher is shutting off. Ran Service Diagnostics on the unit. Error codes are F6E1 = Low Water / mechanical problem. Checked the amount of water is in the dishwasher after filling. Bearly covering the Sump Motor. Noticed in normal cycle that the Sump Motor has no pressure. F8E1 = Slow Drain. Checked the Drain Hose. Drain Hose are clear. Unit will need the Sump Motor, Water Valve, Drain Pump and O.w.i. sensor. ; ordrng 1 WPW10328226 (Whirlpool Dishwasher Pump & Motor) and 1 W10648041 (Whirlpool Dishwasher Water Inlet Valve) and 1 WPW10705575 (Optical Water Indicator.) and 1 WPW10348269 (Whirlpool Dishwasher Drain Pump)"

We serviced a

WHIRLPOOL WASHER

Model WET3300SQ2

Near Centreville, Virginia 20121

Demonte S.

Job Details: 08/31/2023

Inspected the unit. Found that the cx is saying that the Washer will not Agitate or Spin. I then checked the Timer. Timer is getting 120.5 Volts. I then checked the Door Switch. Door Switch has split. Contacts can't me pressed when door is shut. Taped the Door Switch together. Tested the unit. Unit is now Agitating & Spinning / Draining. Unit will need the Lid Latch = Wp3355458. Cx wants to talk to the office. Do t go without parts that is listed on return.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Stephens City, Virginia 22655

Ezra M.

Job Details: 08/31/2023

"installed both controls, unit checks ok"

We serviced a

AMANA DRYER

Model NED5800HW1

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 08/31/2023

"Cx complains that the unit stopped in middle of the cycle, inspected unit, ran test mode, no error codes found. power cks ok,240vac, stackable unit.. good air flow.. i ruan the dryer with the vent test kit and vent is good. order thermistor and inlet thermistor.. motor and blower wheel just in case; ordrng 1 WP697772 (blower wheel) and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor)"

We serviced a

WHIRLPOOL RANGE

Model KSDB900ESS2

Near Fairfield, Pennsylvania 17320

Andrew S.

Job Details: 08/31/2023

Cx complaint is that the RF burner is still making pot black and is to high. Upon arrival I found that the burner was not adjusted properly. I was able to adjust but the burner still has yellow tips and it giving a large flame when turning the knob from low to high. I called TL and informed them of my finding. Per TL I am ordering the Flame spreader kit. Cx paid in full. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11084625 (Flame Spreader Kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 08/31/2023

"cx complaint unit fills with water but dishes come out dirty. inspected unit and entered diag and found f4e3, f7e1. cleared codes and ran auto test and found no movement from spray arms. i tested voltage to pump and found 121.4vac. I found 8.5ohms from wash motor. replaced sump and motor and found unit now checks good ."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Falmouth, Virginia 22405

Tanner B.

Job Details: 08/31/2023

Installed new ignitor and pre heated to 350 and to 400 .. cycled on and off . Job complete

We serviced a

KITCHENAID OVEN

Model kgcd807XSS01

Near Ashburn, Virginia 20148

Richard B.

Job Details: 08/31/2023

"CX complant, Cooktop right front burner is too irratic. Inspected unit and unit needs 4 orriface holders and 4 burner headsdue to siezed screws. Will need igniter for RF as well , Ordering heads , holders and control knob. Not in stock , Further work needed. RB; ordrng 1 WPW10301588 (control knob) and 1 74010774 (LF orriface holder) and 1 74010772 (orriface holder RF) and 1 W11416836 (orriface holder LR) and 1 74010773 (orriface holder RR) and 1 WP7505P33960 (head) and 2 74007735 (heaad)s and 1 74007736 (head) and 8 WP3368921 (screw)s"

We serviced a

WHIRLPOOL WASHER

Model wtw5000dw1

Near Walkersville, Maryland 21793

Ricardo S.

Job Details: 08/31/2023

"Cx complains that the wsher stuck on sensing, inspected unit, ran test mode, found 2 error codes f5e1 and f5e3 lid lock fault, ran auto test and lid lock light blinks all the time, board recieves 120vac, connecitons cks ok, faulty lock,. order part; ordrng 1 W11307244 (latch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS01

Near Waterford, Virginia 20197

Ricky E.

Job Details: 08/31/2023

"installed kit, unit cks ok... refund cost of water valve;"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Midlothian, Virginia 23114

John P.

Job Details: 08/31/2023

Install console assy tested unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WET4027HW2

Near Lusby, Maryland 20657

Leon

Job Details: 08/31/2023

cx complaint was unit didnt heater confirmed the issue seen that the dryer timer didnt spin and unit was heating great ordering new timer; ordrng 1 W10854240 (timer)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Williamsburg, Virginia 23185

Carl A.

Job Details: 08/31/2023

picked up data logger; saved tckt

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Manassas, Virginia 20111

Demonte S.

Job Details: 08/31/2023

Inspected the unit. Found that the cx is saying that the Washer is getting off balanced. Made sure that the Washer is level. Washer is teeter-tottering. Leveled the unit. Checked the suspension. Suspension is good. Ran Service Diagnostics on the unit. Error Codes are F0E3 = Off Balanced load. Cleared the error codes. Ran Drain and Spin. Unit is working as Designed. ( advised the cx to not overload the unit. Showed the cx the Max fill line. Also explained that no blankets can be washed in this unit. They must go to a Laundromat or Dry Cleaners. )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT3L9SZYW00

Near Millersville, Pennsylvania 17551

Justin L.

Job Details: 08/31/2023

Cx complaint unit not cooling in rc. Found 1F in FC and 50F in RC removed evap cover to find good frost pattern but the fan not spinning. Moved fan by hand and found it to keep spinning. Verified 120VAC going to fan. Ordering parts and setting return for tue 9/5/23; ordrng 1 WP2315539 (evap fan) and 1 W11161901 (fan harness)

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Bethesda, Maryland 20814

Brian F.

Job Details: 08/31/2023

"Cx states unit won't start cycle, tested and confirmed, unit is not draining fully. Entered diagnostic mode, found saved F9E1(long drain) F0E2 (oversuds) F6E3 (no communication between acu and mcu) F5E2 (door lock) and F0E5 (off balance), cleared errors. Ran manual fill and drain, comfirmed slow drain. Found drain filter completely blocked, cleared filter. Ran auto test, completed with no errors, filled tub halfway with water to check for leaks, no leaks found. Unit is now working properly."

We serviced a

KITCHENAID OVEN

Model KCED606GBL01

Near Lanexa, Virginia 23089

Justin W.

Job Details: 08/31/2023

cx complaint of cooktop having thermal event happening and bubbling of cooktop. confirmed ocmplaint. checked to find element short cycling getting to hot causing thermal event. ordering cooktop and element to replace. second tech needed for removal.; ordrng 1 W11051486 (cooktop) and 1 WPW10251108 (elmnt-surf) and 6 W10853046 (bezel-knob)s

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 08/31/2023

"Installed harness, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Williamsburg, Virginia 23188

Justin W.

Job Details: 08/31/2023

cx complaint unit leaking. checked unit to find leak coming from 2 places. found slight leak coming from valve. tightened to alleviate leake. found unit leveled slightly forward cx to address leveling with installer. found drain line to short to properly install ordering drain line to be sent direct to cx unit currently working as designed after drying drip pan.; ordrng 1 w11381654 (longer drain(ship to cx))

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ4

Near Williamsburg, Virginia 23188

Justin W.

Job Details: 08/31/2023

cx complaint light bulb broke in the socket. removed light bulb. unable to test due to incorrect bulb with cx. advised if any new issues arise to call into office. unit currently working as designed

We serviced a

MAYTAG DRYER

Model MED8200FW2

Near Potomac, Maryland 20854

Roberto I.

Job Details: 08/31/2023

"Cx complaint noise during cycle.Tested unit, confirmed noisy idler pulley. Replaced pulley using a v/s part. Unit tested ok; ordrng 1 W10837240 (idler pulley (RI van stock)), used 1 W10837240 (idler pulley) from stock"

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Franklin, Virginia 23851

Zachery R.

Job Details: 08/31/2023

"cx complaint unit tripping breaker, checked unit, no faults, unit has 244vac at terminal, bake element is good, broil element is good, N-G READING 0VAC. breaker is really hot, advised cx to contact electrician. documented findings"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Chillum, Maryland 20712

Samuel R.

Job Details: 08/31/2023

replaced lid and unit is now good

We serviced a

MAYTAG REFRIGERATOR

Model MFT2574DEM01

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 08/31/2023

"Cx complains that the temp on Rc is too cold, and freezing food, inpected unit, the Rc temp set up at 40 but my meter read 35 degrees, fc temp 3 degrees.. i ran test mode, themristors pass test.. no air leak from air tower.. when the fridge is off the fans keeps running .. faulty cntrl .. board parts; ordrng 1 WPW10589838 (cntrl-elec)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 08/31/2023

"CX complaint no cooling.Found both compartments at room temp. Evap fand working ok, cond fan running, compressor running and dragging 0.6A. Unable to locate any refrigerant leak. Found also bad pantry UI and/or harness, no water or moisture found inside the pantry door. Spoke to JH, I was advised to order compressor, UV drier and Rc evap. No much space to work around the unit. Quoted repair $1,250.18, with $750 labor for compressor W10832994, UV drier WPW10143759, Rc evap W11492867, access valve W11506635, pantry UI WPW10769076 and patry harness W11170612 replacement. **SEALED SYSTEM TECH** and **4 COUNTS**. Cx needs more time to make a decision. Collected $120; ordrng 1 W10832994 (compressor (CBE)) and 1 WPW10143759 (UV drier (CBE)) and 1 W11492867 (Rc evap (CBE)) and 1 W11506635 (access valve (CBE)) and 1 WPW10769076 (Pantry UI) and 1 W11170612 (pantry harness) and 1 sealed system tech and 1 4 counts"

We serviced a

WHIRLPOOL WASHER

Model WTW5500SQ2

Near Rockville, Maryland 20852

Brian F.

Job Details: 08/31/2023

"Cx states timer knob loose, inspected and confirmed, knob beginning to separate from stem, ordering knob.; ordrng 1 WP8566022 (knob)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 08/31/2023

"Cx complains that the unit trip the breaker, inspected unit, ran test mode, no error codes, when the unit was doing the steps on diagnostic at the end of the cycle, the unit lost power, .. cks for broken wire on the motor or pump. eveyrthing cks ok. reset breaker, ran drain/spin the unit finished the cycle, then i ran test mode again and works fine. board receives 120vac, order drian pump.. and cntrl elec just in case; ordrng 1 w11399437 (drain pump)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Montgomery Village, Maryland 20886

Julian H.

Job Details: 08/31/2023

CX complaint about slow leak on rh side no errors on test mode tested couple of times on auto & couldnt reproduce leak tested on a deep fill coupe times & finally found that suspension is tilting drum side ways causing water to deflect & splash on inside causing a small leak need parts; ordrng 1 W11217817 (suspension) and 1 W11038689 (valve)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Williamsburg, Virginia 23188

Justin W.

Job Details: 08/31/2023

"cx complaint unit does not reignite giving the smell of gas from bake igniter. confirmed complaint. checked unit to find igniter not reigniting. repositioned bake igniter and tested unit working as designed heated unit to 170, then 250, then 350, then 450 igniter igniting first time each time. unit working as designed"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near White Post, Virginia 22663

Ezra M.

Job Details: 08/31/2023

"unit is not defrosting at all. put in forced defrost, defrost works. replaced thermistor, ordering control; ordrng 1 W11546609 (control) and 1 WPW10384183 (thermistor em vs), used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model MHW8630HW4

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 08/31/2023

"CX complaint not sure if the washer is completing the cycle.Ran test mode, found F8E1 error. Water supply ok, water valve tested on tests 1, 2, and 3. Cleared error and ran a full test cycle. The unit worked as designed, the error didn't come back."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Manchester, Maryland 21102

Sal R.

Job Details: 08/31/2023

CX was mthat the FC door would not clos propperly. I found that the FC draw bar was not secure . I resecured the bar and unit test good.

We serviced a

MAYTAG WASHER

Model Mhw5500fw0

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 08/31/2023

"CX complaint the washer stopped mid cycle, showed an error andthe door didn't unlock, but now is working again.Ran test mode, no errors. Ran a test cycle, the unit worked as designed, drained ok, and no error popped up. Unit installed on a pan, unable to remove the back and check drain pump filter and air trap, but everything is working at the moment. If the cx calls back, please pre id a pressure sensor WPW10448876 and schedule with 2nd tech, cx agreed and will pay the extra $90"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Manchester, Maryland 21102

Sal R.

Job Details: 08/31/2023

CX complaint is that the unit is making a chattering sound. I found that when the unit is in opperation. I am bal to put pressure in the front right hand cornner and the sound goes away. I advised CX to use rubber stabling pads and see if that takes care of the noise concerns. UNit is opperating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV07

Near Seaford, Virginia 23696

Carl A.

Job Details: 08/31/2023

replaced all parts tested unit works as deosgned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near York, Pennsylvania 17408

Bernard M.

Job Details: 08/31/2023

"Cx complaint the icemaker leaks. Removed bin and found ice build up underneath and along the bottom. Poured water down onto the separator and it leak through. Air is getting into and under bin melting and re-freezing ice. Replaced separator using pre-id parts, poured water and the paddle sealed. Cleaned all ice from bin and door. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Manchester, Maryland 21102

Sal R.

Job Details: 08/31/2023

"Per the previouse tech, I was able to replace the timer and unit test good."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Eldersburg, Maryland 21784

Marc M.

Job Details: 08/31/2023

cx complaint unit not draining and lid locked. isnpected unit and found that the drain pump impellor is stripped and spinning freely causing the pump to over heat. replaced drain pump and control and tested unit. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 08/31/2023

"Cx complains that the upper rack falls down,inpected unit, the adjuster on the left side is bad.. Replaced adjuster kit .. unit cks and works fine"

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Lancaster, Pennsylvania 17602

Justin L.

Job Details: 08/31/2023

Cx complaint unit not spinning again. Found F7E5. Verified shifter moved between agitate and spin. Ohmed out motor at 3.8 Ohms. Contacted comercial techline but lost connection before getting SR#. Verified voltages and resistances and techline suspects a short in the harness. Ordering harness and once in office will set return; ordrng 1 w11376227 (lower harness)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 08/31/2023

"As per Technical Service Pointer replaced the heater element with one from van stock. Tested unit and unit checks good no further work needed; ordrng 1 W11537778 (heater (JL VS)), used 1 W11537778 (heater (JL VS)) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Alexandria, Virginia 22304

Christian C.

Job Details: 08/31/2023

Installed suspension. Ran DLMS calibration. Ran in drain and spin with clothes in no more issues.

We serviced a

WHIRLPOOL COOKTOP

Model CCE3401B

Near Alexandria, Virginia 22303

Christian C.

Job Details: 08/31/2023

Went to install cooktop and new piece is defective. Reordering cooktop. Cx still owes 200 on return.; ordrng 1 71002556 (cooktop (reorder))

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Hampton, Virginia 23665

Carl A.

Job Details: 08/31/2023

"cx complaint of unit squeeking, and knocking around ,checked unit to find no eror codes at this time, found play in drive shaft of gear case unit will need a gear job done ordering parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W11510461 (WASHPLATE) and 1 W11449841 (Gearcase)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Williamsburg, Virginia 23188

Justin W.

Job Details: 08/31/2023

"cx complaint unit not washing checked unit to find capacitor bad and motor has an open winding on it. installed cap from v/s reordering to replenish v/s. installed old motor so cx can use unit until new motor arrives. unit currently working as designed until motor arrives.; ordrng 1 W11283592 (motor) and 1 W11395618 (cap jw vs), used 1 W11395618 (cap jw vs) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Shenandoah, Virginia 22849

Danny R.

Job Details: 08/31/2023

botom seal is bad its wharped and leaking

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Hershey, Pennsylvania 17033

Cody H.

Job Details: 08/31/2023

"CX complains unit will not run cycle. But unit will continue to drain. Found unit unplugged on arrival, cx has P&L covering visit. Found unit control unresponsive after plugging in. Unit just continues draining. Checked wire harness and fill sensor tube for any wear. Harness and sensor appear to have no issues. Found unit control to be putting out voltage to drainpump. Was able to replace control with pre i.d part. Retested unit and unit now works as designed. No further work needed."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near York, Pennsylvania 17403

Bernard M.

Job Details: 08/31/2023

"Cx complaint unit won't lock to start cycle. Restored power and found the lid latch unlock, then lock back up. The lid would continue to click keeping it locked. Entered diag and found error code F5E3 lid unlock fault. Ordering lid latch and set return for 9/6. Office will contact cx with time frame; ordrng 1 W11307244 (lid latch)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Franklin, Virginia 23851

Zachery R.

Job Details: 08/31/2023

"cx complaint unit spinning water out of clothes, super wet clothes end of cycle, checked unit, no faults stored, come to find oil leaking from bearing onto clutch and belt, ordering all parts needed to complete repair, advised cx to try small loads and if need be run drain and spin after normal cycle has completed until return visit.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W11396716 (suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Lebanon, Pennsylvania 17046

Cody H.

Job Details: 08/31/2023

"CX complains unit is not making ice at a regular rate. Found unit FC to be 5.3*F and icemaker area to be 17*F. Unit does not show signs of defrost failure. Found unit icemaker to be making grinding noise when rotating and found icemaker fill chute was blocked with ice. Was able to replace icemaker with pre i.d part for no rotation. Retested icemaker and icemaker now recieves water and rotates. CX also complains unit calibrated fill does not work anymore. Was able to calibrate fill but found water was slow filling. Bypassed filter and water pressure did not change, but water pressure is good coming out of valve, ordering water resivoir for use on return. CX EMAIL ADJUSTED.; ordrng 1 W11346622 (water resivoir)"

We serviced a

MAYTAG HOOD

Model UXT5230BDS

Near Suffolk, Virginia 23437

Zachery R.

Job Details: 08/31/2023

"cx complaint fan unresponsive, checked unit, come to find motor reading open, replaced motor, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 08/31/2023

"cx complaint units dispenser not staying seated. veified issue, replaced dispenser, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAB05

Near York, Pennsylvania 17403

Bernard M.

Job Details: 08/31/2023

"Cx complaint the filter won't come out of housing. Inspected and found the side clip that helps pull filter out has fragmented keeping the filter locked in. Replaced housing provided by cx, and put new filter in, dispensed water and no leaks were found. Cx paid $180 for service and labor. Unit checks good"

We serviced a

MAYTAG WASHER

Model mvw4505mw0

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 08/31/2023

Per previous tech I was able to access and replace the control. I then tested the unit and found that it is now functioning as intended. I started a normal cycle. Job complete

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