Service History 251 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS08

Near Catonsville, MD 21228

Robert L.

Job Details: 08/31/2023

"defrosted (1 hour) , installed updated heater harness, thermistor and updated control, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near York, PA 17408

Bernard M.

Job Details: 08/31/2023

"Replaced parts, icemaker harvested then filled with water. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Essex, MD 21221

Dustin F.

Job Details: 08/31/2023

Replaced Icemaker and ice bin. cycled icemaker to confirm function and confirmed unit fills ice maker. Unit now working as intended.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Dumfries, VA 22026

Robert W.

Job Details: 08/31/2023

"Cx Complaint is the unit isnt cooling properly in the RC. Inspected unit and found the RC not cooling well, Ran diag test and RC thermistor is testing open, Pulled unit and tested thermistor at control and testing open aswell, Replaced thermistor with harness and tested and is now reading properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Purcellville, VA 20132

Ricky E.

Job Details: 08/31/2023

"2 x w10830055 191.93, labor 120.00... customer stated that the ff gaskets were ripped. verified issue. customer doesnt want to repair due to high cost"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ08

Near Ashburn, VA 20148

Richard B.

Job Details: 08/31/2023

"CX complant. Frost in freezer , Fridge runs lots and bar between doors cold. Inspected unit and found humidity control switched off , Turned mullion strip humidity control to on position , Found left side of freezer door gasket dosent seal. Gap between frame and door. Heated door gasket with het gun so gasket gets soft enough to grab frame. Advised CX to not open door for two hours while gasket cools and keeps shape. advised CX tht newer model fridges run lots longer than older models due to reduced compressor sizes . Job completed, RB"

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Purcellville, VA 20132

Ricky E.

Job Details: 08/31/2023

"customer had the unit on lock. instructed customer on how to use the lock feature, unit cks ok.."

We serviced a

WHIRLPOOL COMBO

Model WET4024HW0

Near Washington, DC 20010

Sherwood

Job Details: 08/31/2023

"cx complaint unit leaking. arrived and could not duplicate any leaks. ran several different cycles and nothing leaked while drainning, fill ,spin or agitation. advised cx to monitor ."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Purcellville, VA 20132

Ricky E.

Job Details: 08/31/2023

customer stated that the unit was making a loud sount. fnd gearcase not enguaging properly... also the units motor is overheating... need parts...; ordrng 1 w11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 w11395618 (capacitor) and 2 2callcount (2 call count)s

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LZ1

Near New Market, VA 22844

Danny R.

Job Details: 08/31/2023

unit has gas leak on gas vavle and tube conections also there is damage from last company they replaced the manafold and damaged tubing and new manafold; ordrng 1 W10827780 (orfice holder) and 1 W11035644 (orfice holder) and 1 W10827777 (orfice holder) and 1 W10827779 (orfice holder) and 1 W10804030 (gas tubing)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Charles Town, WV 25414

Ricky E.

Job Details: 08/31/2023

"installed control, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 08/31/2023

"Contatcted WPL Techline. CX Concern the unit not making enough ice , found another company and replaced IM w/ what looks to be a generic IM .. Found temps in fc 4.8-6.8 degrees .. fc fan operation and icebox vfan .. door switches working , im does cycle and fill .. i did find the rack of cubes that it made to be a little uneven .. fc evap with full frosyt pattern .. found temps in fc / rc slightly warmer than set point.. ed from techline had me test thermisitors .. both rc/fc thermistors reading 8.5-8.8kohms in ice water.. called techline back and informed them on everything, beandon recommened to replace generic IM with factory one.. previous tech ed also was saying the samething , also stated to set fc temp to -2 or -3 degrees to get it a little colder in unit. Replaced IM"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Charles Town, WV 25414

Ricky E.

Job Details: 08/31/2023

"installed part, un it cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Arnold, MD 21012

Israel R.

Job Details: 08/31/2023

"Customer complaint unit is not turning on. I tested power and i got 120. I reset unit and found the unit is turning on and is going through the cycles. WAshing. filling, draining. I then went to the breaker and the breaker is a double breaker and the dishwahser is attached to it and the disposal. I have never seen a dishwasher connected to a double breaker. Unit needs electrician to check power, grounding and they need to installed a single breaker with out sharing ground."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Strasburg, VA 22657

Ezra M.

Job Details: 08/31/2023

"excessive shaking during cycle. found hub failing and allowing basket to wobble during spin. replaced hub and tested, working properly. recalibrated unit.; ordrng 1 W10528947 (drive hub kit em vs), used 1 W10528947 (HUB) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Clarksville, MD 21029

Israel R.

Job Details: 08/31/2023

Customer complaint unit is doing the same thing. I tested thermistor and is reading 1.8 kohms. Bad thermistor. I replaced thermistor and tested. thawed everything and everything should be back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Chesapeake, VA 23323

Zachery R.

Job Details: 08/31/2023

"cx complaint constant drip from cold water valve, come to find solenoid not closing as it should, replaced valve, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Dunkirk, MD 20754

Shane B.

Job Details: 08/31/2023

"cx complaint is the lid not latching. found strike to be broken. replaced with VS part and tested unit for cx. unit is working as designed.; ordrng 1 W11457841 (strike VS SB), used 1 W11457841 (strike) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Herndon, VA 20170

Simon

Job Details: 08/31/2023

CX complaints DW door falls down .replaced left door hinge .unit door works as designed .SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 08/31/2023

cx complaint is the unit not cooling properly. cx said IM stopped working. both sections got warm. RC started working again but FC is not cooling. i found unit set to 36/-1. prob shows 43/36. found no ice on evaps. pulled unit out and found compressor extremly hot. compressor is pulling 1.8amps. asked cx how the noise sounded. she said a loud buzz for 30seconds to a minute then a click and it stopped. compressor may be locking up. unit has a SS issue. ordering RC evap and compressor. parts are in stock. scheduled return appoitment with office for 9/11; ordrng 1 W10832994 (compressor) and 1 W11492867 (evaporator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Herndon, VA 20170

Simon

Job Details: 08/31/2023

CX complaints the refrigerator has stopped working.Inspected unit replaced Emitter and control. unit good to go.SZ

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Harrisburg, PA 17111

Cody H.

Job Details: 08/31/2023

CX complains unit will not run cycle. Unit will make clicking noises and shut off after 3 seconds. Found unit interlock relay to be making the noise. ordering interlocks for use on return. Return to be scheduled by office when parts arrive. CX EMAIL ADJUSTED; ordrng 1 W11244495 (interlock)

We serviced a

JENN-AIR MICROWAVE

Model JMW2427LL00

Near Monrovia, MD 21770

Brian R.

Job Details: 08/31/2023

cx complaint is microwave wont always start and says open or close door and he has to shut harder. says he did alot of reading online about this issue and with these combo units and fixes. adjusted door and everything and went over unit. advised he has to shut the door a bit hard but not slam or if he soft closes he has to push in some and unit will work as it should. we tried unit multiple times and unit checked every time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 08/31/2023

"i was able to access unit and replace the compressor, evap, filter/dryer as per previous visit. I was able to pull unit into a 30 in vacuum, which held for 20 mins. I then charged system with 68g of R600A. unit began to cool. advised cx 24hrs for cooling, 48hrs for ice. unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Keymar, MD 21757

Brian R.

Job Details: 08/31/2023

cx complaint is cooling issues. unit set to 36 in fridge and -5 in freezer. took temp reading of -5 in freezer 44 in fridge 21 through ice maker. found back wall frozen over bad and at least 2 inches of snow and ice on it. checked over unit. found gasket on ice box cover bad. she did not get freezer door yet. ice bin is full but has pieces 2-4 together as well as high spots called tech line and spoke to Andrew tested and checked unit. switched test 7 to 2. reset temp to help defrost per prier tech and what he told cx as well. rest of unit checks and advised we have a defrost issue and something went wrong installing parts or unit. will order parts and office will schedule even if door not here yet.; ordrng 1 W11457241 (Service Kit) and 1 W11033168 (Evaporator Fan) and 1 W10843055 (Control)

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Middletown, PA 17057

Fred G.

Job Details: 08/31/2023

i was able to access unit and replace the inlet housing as per previous visit. tested unit and found unit now checks good.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Taneytown, MD 21787

Brian R.

Job Details: 08/31/2023

replaced timer and tested unit multiple times with her. unit starts and heats well every time. unit now checks. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Middletown, PA 17057

Fred G.

Job Details: 08/31/2023

cx complaint dishes are not getting clean. inspected unit and found f4e3 in diag. replaced sump and motor and control and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Clinton, MD 20735

Leon

Job Details: 08/31/2023

cx complaint washer not agitating or completing cycle. confirmed issue replaced preID parts. tested and calibrated unit it is now working as designed good to go. will notify cx that he has a very loose drain pipe going into the wall photo attached

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Chantilly, VA 20151

Demonte S.

Job Details: 08/31/2023

Installed Chute Assembly & Ice Bin. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Silver Spring, MD 20904

Samuel R.

Job Details: 08/31/2023

cx complaint unit is not making ice.inspected unit and foiund ice bin empty.checked ice maker and ice maker is getting water.ran test on ice maker and ice maker would not fully harvest cause ice maker not dump ice.unit will need a new ice maker.W11546935; ordrng 1 W11546935 (ice maker)

We serviced a

JENN-AIR REFRIGERATOR

Model jfx2897drm00

Near Ashburn, VA 20147

Richard B.

Job Details: 08/31/2023

"CX complant. No ice , Prior diagnosis found unit needs control set. Installed control set. Found no ice maker error codes in diagnostics."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ

Near Washington, DC 20007

Davonte

Job Details: 08/31/2023

"cx complained unit was washing dishes, confirmed cx complaint. got error code f4e3. motor, unit will need sump with motor; ordrng 1 W11087376 (sump and motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lancaster, PA 17601

Justin L.

Job Details: 08/31/2023

Cx complaint unit hanging down low. Was able to access unit and found no saved codes. Verified model and serial. Ran unit through auto test and calibration. Tested suspension. Unit is operating as designed at this time and tub and suspension in normal place. No further work needed

We serviced a

WHIRLPOOL RANGE

Model kgss907xsp01

Near Washington, DC 20008

Davonte

Job Details: 08/31/2023

"cx complained unit was leaking gas, afterm inspecting unit with gas dectector couldnt confirm cx complaint. i turned the gas back on to the unit, used gas dectector around each burner and vaalve. didnt detect any gas leak. cx also stated that he smelt gas in his hallway and not the apartment"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Fairfax, VA 22033

Demonte S.

Job Details: 08/31/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is Freezing Food on the Top Shelf. I explained to the cx that Food will freeze next to the Damper or under the Damper Control. I advised that the cx leaves 3 inches of room around the Damper Control for good not to freeze. Also advised that fruits and vegetables be placed in a Ziploc bags or glad containers. Ran Service Diagnostics on the unit. Ran Service Test 3 - Fan Motor & Damper Control Test. Damper is Opening / Closing. While closed no air can be felt. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Washington, DC 20011

Davonte

Job Details: 08/31/2023

"cx complained ice bin would come all the way, after inspecting unit confirmed cx complaint. ice bin was off track. reseated ice bin unit now working as should"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Woodbridge, VA 22191

Robert W.

Job Details: 08/31/2023

"CX Complaint is the unit isnt cooling. Inspected unit and found unit is unplugged, Plugged unit in and found the compressor not kicking on tested power to compressor and found its getting 120V start device is kicking on but compressor isnt starting techsheet shows run winding should read between 1-5 its testing at 7.9 ohm 15ohm 5.7ohm across windings unplugged power to comressor and tested and im getting good power 120V, Ordering Compressor, Dryer and coupler; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 (Dryer) and 1 W10913906 (coupler)"

We serviced a

WHIRLPOOL STACKABLE

Model Lte6234dq5

Near Washington, DC 20037

Shawn D.

Job Details: 08/31/2023

replaced lid switch then tested and washer now spins and drains good. callled owner and collected 110.00 for labor by credit card. unit is good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Nokesville, VA 20181

Robert W.

Job Details: 08/31/2023

"CX Complaint is the unit isnt making ice. Inspected unit and found no error on IM cycled IM and it harvest with no issue fill tube heater is working toggled on fill valve and IM fill valve its allowing water to IM, Ohm out valve and IM side is testing out of range Repaced valve and tested unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXF01

Near Nottingham, MD 21236

Justin S.

Job Details: 08/31/2023

CX complaint not dispensing ice - side by side refrigerator - is making ice. Auger at bottom of ice bin had sheared off not allowing ice to dispense. Ordering P/N: W11109888. CX paid service call and parts shipping.; ordrng 1 W11109888 (ice-contnr(193.64))

We serviced a

WHIRLPOOL RANGE

Model WFE515S0EW0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 08/31/2023

cx complaint unit front glass came out. inspected unit and found left side trim failed. unit needs left side trim and door reassembled. qouted cx for repair and cx accepted. ordering left side trim. cx paid for everything but returning labor. cx owes $120 for labor on return.; ordrng 1 WP8523172 (left side trim)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Stafford, VA 22554

Robert W.

Job Details: 08/31/2023

CX Complaint is the unit LR burner not working. Inspected unit and found switch is working pulled cooktop and found the burner element has popped burner is getting proper power. Replaced burner and tested unit is working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Bristow, VA 20136

Robert W.

Job Details: 08/31/2023

CX Complaint is the grate isnt sitting flush and the oven door not closing properly. Inspected unit and found the two center grate supports have failed and not allowing pots to sit flush on cooktop. Called tradecare to confirm pop and to make sure this is covered under 1year grate isnt covered. Fixed oven door due to loose hinge.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Virginia Beach, VA 23451

Austin D.

Job Details: 08/31/2023

came out to resolve the issue. disassembled the unit and replaced the sump and pump. tested opertion. unit is running as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Nokesville, VA 20181

Robert W.

Job Details: 08/31/2023

CX Complaint is the unit isnt cooling and lights not working. Inspected unit and found the pantry UI not responding pulled harness and found everything is plugged up but not working disconnected harness and light and cooling started. Ordering pantry harness; ordrng 1 W11170612 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Woodbridge, VA 22192

Demonte S.

Job Details: 08/31/2023

Inspected the unit. Found that the cx is saying after using crushed Ice the Dispenser is leaking Water. ( I advised the cx is that they will need to run Cubed Ice because the Ice pellets are getting stuck and melting at the Ice Dispenser Door. ) This is a use and Care call. I advised the cx that they are only allowed one use and Care call. Unit is working as Designed.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Sparks Glencoe, MD 21152

Sal R.

Job Details: 08/31/2023

CX complaint was that the handle fragmented and came off. Unit is with in the frist 30 days of ownership. I was able to access and replac ethe trim with handel. Unit test good.c

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Silver Spring, MD 20901

Brian F.

Job Details: 08/31/2023

"Installed control, exhaust thermistor, and motor. Tested, unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/31/2023

"Confirmed cx complaint F2E1 error code, light relay stuck on. Ordering control.; ordrng 1 W11594224 (control)"

We serviced a

MAYTAG DRYER

Model MEDB765FW

Near Falls Church, VA 22046

Christian C.

Job Details: 08/31/2023

inspected the unit found the heating element openordering new heating element; ordrng 1 wp3387747 (heater element)

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE05

Near Lake Monticello, VA 22902

Eric F.

Job Details: 08/31/2023

"Confirmed cx complaint not cooling. Found capillary line blown off of 3 way valve, explosive loss of coolant. Ordering sealed system job replacement of 3 way valve and compressor. Requesting 3 count sealed system + 2 components + 2nd tech to help remove and steady builtin unit.; ordrng 1 W11557671 (compressor) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 W11647768 (three way valve)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Washington, DC 20001

Davonte

Job Details: 08/31/2023

"cx confirmed that washer doesnt finsih cycle, confirmed cx complaint. ran diag test, got error code f8e1, linf fill no fill. unit will need both water valves. cx will bne emailing pop over.; ordrng 1 W11316256 (inlet valve) and 1 W11316255 (inlet vavle)"

We serviced a

WHIRLPOOL DRYER

Model Wed9600tw1

Near Potomac, MD 20854

Roberto I.

Job Details: 08/31/2023

"Cx complaint F1E1 error.Confirmed complaint, F1E1 popped up on the display every time I attempted to start acycle. Removed top, all connections ok, confirmed 120V supplied to the control board. Unit needs new control board ( W10182365) but part NLA. Collected $120 with check"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Kensington, MD 20895

Brian F.

Job Details: 08/31/2023

"Installed new door panel, unit is now good to go."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Richmond, VA 23233

John P.

Job Details: 08/31/2023

"Upon arrival found nut back off of Cam also heard noise coming from hub receded hub tested unit working as designed ; ordrng 1 Wp4210460 (Adhesive JP/VS), used 1 Wp421046 (Adhesive JP/VS) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Harrisburg, PA 17104

Cody H.

Job Details: 08/31/2023

Was able to access unit and replace cooktop per previous visit. Tested and unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dover, PA 17315

Bernard M.

Job Details: 08/31/2023

"Cx complaint unit won't lock to run cycle. Entered diag and found error code F5E3 lid lock fault. Ran test and lock would just click. Replaced lock using pre-id parts, ran test and unit completed test without further issues. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near Rockville, MD 20853

Brian F.

Job Details: 08/31/2023

"Cx states unit not drying. Tested, flame will light for about 10 seconds, turns off, and never turns back on. Cleared debris from vents, retested, unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Falls Church, VA 22044

Lloyd B.

Job Details: 08/31/2023

Cx complained the unit did not latch. Inspected the unit and found a lid lock error. Instaslled new lid lock and tested and it now locks and starts a cycle. Job complete

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Aspers, PA 17304

Drew B.

Job Details: 08/31/2023

"cx complaint that unit is working and drying no issues and heating etc. but the smell of like burning metal/ on clothing and inside unit when running. i found the unit to have good motor, rollers. etc but the only region i smell this odor from is nose to the burnbox assembly in the unit where lement and box sits. to the point to scorching clothing nd also leaving that odor on them when contact with.. ordeing those following parts being only area i see and can smell issue coming from. call to rechs when in nd approved to return.; ordrng 1 WP8541818 (heater box) and 1 279838 (element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Chesapeake, VA 23325

Austin D.

Job Details: 08/31/2023

replaced all parts. put the unit back together. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Virginia Beach, VA 23452

Austin D.

Job Details: 08/31/2023

came out to resolve hte issue. disassembled the unit as needed. replaced all parts and put the unit back togehter. tested operation. unit has no water hooked up at this time but i tested the ice maker. it passed just neeeds water supplied. also i advised the cx to monitor the unit for 24 hours and if it is not getting below 10-15 degrees to please call us back. cx agreed.

We serviced a

MAYTAG DRYER

Model MGDB765FC0

Near Virginia Beach, VA 23454

Austin D.

Job Details: 08/31/2023

checked the unit and found that the unit is not heating like it should. checked the unit and found a defetive tco. repalced and tested the operation. unit is running as designed. did find poor airflow supplying the unit. recommend getting it cleaned by a pro since it goes up to the roof.

We serviced a

WHIRLPOOL RANGE

Model JES1750FS0

Near Frederick, MD 21704

Ricardo S.

Job Details: 08/31/2023

replaced conv/fan unit tested and works fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Arlington, VA 22203

Lloyd B.

Job Details: 08/31/2023

"Cx complained of door panel peeling. Installed new door and had to use a 5/16 to 1/4 union. Job complete; ordrng 1 WPW10271540 (union), used 1 WPW10271540 (union) from stock"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Pasadena, MD 21122

Emmanuel R.

Job Details: 08/31/2023

"Replaced RH door, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Clinton, MD 20735

Shane B.

Job Details: 08/31/2023

cx complaint is the FC door being dented. confiemd complaint. dent is on the front near the bottom left corner of the dispensor area. ordering new FC door. cx will call when door is delivered.; ordrng 1 LW10913113 (dor-fip)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW

Near Hyattsville, MD 20782

Samuel R.

Job Details: 08/31/2023

cx complaint unit is not washing.foiund unit to be not leveled and causing unit to go off balanced.leveled unit and unit is now working properly

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Silver Spring, MD 20906

Brian F.

Job Details: 08/31/2023

"Cx states unit stuck on rinse/spin section of cycle. Plugged in unit and confirmed, power button not responding. Installed new lid latch, powered on unit, ran auto test, completed test with no errors. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Annapolis, MD 21409

Emmanuel R.

Job Details: 08/31/2023

"Replaced compressor, checked for leaks, no leaks detected. Filled and waited for a frost pattern. Unit is now building a frost pattern. The evap fan ran for a while but then shut down then came back on. If customer calls back preid evap fan/w harness."

We serviced a

JENNAIR REFRIGERATOR

Model JFFCF72DKL05

Near Arlington, VA 22204

Christian C.

Job Details: 08/31/2023

Cx complaint unit IM is not working. Inspected IM no ice in mold. Cycled IM and IM filled with water. Cx says it made ice for the first 2 weeks after delivery and stopped. Ordering IM.; ordrng 1 W11553255 (ice maker)

We serviced a

MAYTAG WASHER

Model MVWC400VW1

Near Arlington, VA 22201

Christian C.

Job Details: 08/31/2023

Cx complaint unit is leaking. Inspected unit found valve is leaking into tub. Installed inlet valve no more leaks. Cx paid in full.

We serviced a

WHIRLPOOL OVEN

Model WOC97ES0ES02

Near West Point, VA 23181

Justin W.

Job Details: 08/31/2023

cx complaint oven lights not working. checked unit to confirm complaint. replaced one light and found other light incorrectly labeled. ordering lights to replace to complete repair.; ordrng 2 WPW10519866 (light-oven)s

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Arlington, VA 22203

Lloyd B.

Job Details: 08/31/2023

Cx complained about the liner seperating. Installed new inner glass and door liner and the unit is working as designed. Job complete

We serviced a

WHIRLPOOL RANGE

Model KFGC506JSS01

Near Washington, DC 20016

Sherwood

Job Details: 08/31/2023

cx complaint gas oder. arrived today installed part. LF burner is now lighting everytime. repair complete. i did not have any thank you cards

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Arlington, VA 22203

Lloyd B.

Job Details: 08/31/2023

Cx complained the unit would leak. Installed new bottom seal and tested and it no longer leaks. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Arlington, VA 22204

Lloyd B.

Job Details: 08/31/2023

"Cx complained ice production has slowed down. Inspected the unit and found that it does make ice but at times, ice may get stuck in the mold while ejecting and the ice has slowed down while making. Temperatures are good. Unit needs new ice maker; ordrng 1 W11322218 (ice maker)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Rockville, MD 20852

Brian F.

Job Details: 08/31/2023

"Cx states unit won't start cycle, tested and confirmed. Found unit covered in dents, has obviously been dropped. Dents on sealing plane preventing door from fully engaging interlocks. Pulled out dents, tested, unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlottesville, VA 22902

Eric F.

Job Details: 08/31/2023

"Confirmed cx complaint unit leaking water. Found tub cracked. Ordering tub, requesitng 2 count tub job.; ordrng 1 W10371566 (tub) and 1 W10780045 (suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Charlottesville, VA 22911

Eric F.

Job Details: 08/31/2023

"Confirmed cx complaint unit making rattling noise. Found damper running loudly, replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW9550WW10

Near Washington, DC 20009

Davonte

Job Details: 08/31/2023

"cx complained water was leaking from washer. afte inspecting unit confirmed cx complaint. spring to the bellow fell off from the front causing water to leak out. reseated spring , unit now working as should"

We serviced a

MAYTAG DRYER

Model MED6000XW1

Near Olney, MD 20832

Julian H.

Job Details: 08/31/2023

CX complaint about screeching sound tested unit & found idller pulley making sound replaced from preid & working properly CX PIF THRU APP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Washington, DC 20011

Samuel R.

Job Details: 08/31/2023

cx complaint same issue is still goimg on.inspected unit and found evap frozen pver.called techline and ran serious of test.found board to be bad.heayer and thermister ohm properly.unit needs new control. W11558182; ordrng 1 W11558182 (control)

We serviced a

JENNAIR REFRIGERATOR

Model JFX2597AEP2

Near Arlington, VA 22201

Christian C.

Job Details: 08/31/2023

Cx complaint IM is not working. Inspected unit found IM water line frozen. Tried to defrost but still clogged with ice. Unable to pull out IM. Cx owes 110 in labor on return visit.; ordrng 1 W11415785 (IM fill tube) and 1 w10882923 (ice maker)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Winchester, VA 22602

Ezra M.

Job Details: 08/31/2023

"noise during cycle, found blower wheel failed, replaced blower wheel, tested, sounds normal."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near ,

Shane B.

Job Details: 08/31/2023

installed ordered parts and restored power. fan is running. unit is cooling. working as designed.

We serviced a

JENNAIR OVEN

Model JJW2827DS02

Near Clarksville, MD 21029

Israel R.

Job Details: 08/31/2023

"F0E9 miswire, F2E1 shorted key, F6E6 ACU 1 lost, F6E9 ACU 2 lost .Customer complaint unit is not heating and the unit is displaying F9E0 when trying to heat. I got into diagnostics and started activating components and all the test in the top oven pass but when i got to the lower nothing was turning on. After getting out of service the unit started wroking fine. no error coeds. I quoted for boards customer owes 603.42 if they call back. Unit is heating and is not givin error codes anymore."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Bealeton, VA 22712

Tanner B.

Job Details: 08/31/2023

"Found capacitor loose, resecured cap and tested unit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES00

Near Arlington, VA 22204

Lloyd B.

Job Details: 08/31/2023

Cx complained the unit did not make ice. Inspected the unit and found that the temp in the freezer felt warm. Measured and it is 30 degrees with the compressor and fans running. Unit needs new compresssor and drier. Sealed system tech required. 2 job count; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (drier)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Bridgeville, DE 19933

Michael E.

Job Details: 08/31/2023

"CX complaint: no heat. Tested and verified complaint. Heater tested OL and unit failed air flow test in the red. Replaced heater, tested unit and it is n0ow working properly. I advised CX to have the venting cleaned ouyt or replaced. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204GPS0

Near Washington, DC 20012

Samuel R.

Job Details: 08/31/2023

cx complaint unit door is nto closing properly.inspected unit and could confirm.found boith hinges to be bent.tried adjusting it and no difference.unit needs both hinges.gave cx a quote

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Bethesda, MD 20814

Roberto I.

Job Details: 08/31/2023

"Cx complaint no powering on.Found lid locked and unit not turning on. Confirmed 120Vac supplied to the control board, led off and no Dc voltage to J14. Drain pump, shifter motor and inlet valves resistance reading ok. Replaced control board using pre id part. Ran a calibration cycle and the a test cycle. The unit worked as designed. collected $481.07 with check"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Arlington, VA 22205

Christian C.

Job Details: 08/31/2023

Cx complaint unit console intermittently does not work. Inspected unit no errors stored. Tested unit is heating. Installed fascia.

We serviced a

AMANA WASHER

Model NFW7200TW

Near Westminster, MD 21158

Brian R.

Job Details: 08/31/2023

cx complaint is unit not running and washing as it should. unit is old and O-O-W and they know. did a spin cycle and unit drained and ran. tried a quick wash and lid locked and unit sat. started normal cycle and unit senced and then filled. she said unit runs till about 20 min left and then shuts off and sits. ran a normal cycle and unit filled and ran and went trough stages until it went to do first rince and spin and unit just say and paused at 27 min. unit fills and drains as it should. units old and parts needed are NA. cx said she will just pay service call and replace unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUIC15NHZS0

Near Catonsville, MD 21228

Robert L.

Job Details: 08/31/2023

"cx compalint after manual cleaning and changing filter stopped making ice, and just buzzed, found generic filter doesnt fit unit and blocked water flow, removed filter tested all ops ok, gave cx part numbers for filter and cleaner, tested all pos ok , collected $120 visa"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Lanham, MD 20706

Shane B.

Job Details: 08/31/2023

cx complaint is the unit having mold in it around the vent fan and dispensor. i cleaned the unit. cx paid service call.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Owings Mills, MD 21117

Marc M.

Job Details: 08/31/2023

"cx complaint unit leaking during cycle. inspected unit and found multiple points of concern: found the unit is overall uneven, resulting in lopsided door closure. was able to adjust the feet in a way to correct the door alignment. also found the top left corner of the gasket to be bunching up and pushing again the inside of the door, again provoking leak. finally, as noted by previous tech found a significant amount of suds in the unit and overflowing from the tub lip. ran a small portion of vegetable oil thru cycle and all suds were eliminated while in cx home. documented all service performed today on service matters under file# no leaks after about 20 minutes of observation."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Aspers, PA 17304

Andrew S.

Job Details: 08/31/2023

Cx complaint is that the unit is getting stuck in wash since the board was replaced. Upon arrival I found an F8E1. I then found that the drain hose was laying just off of the floor. Cx stated that it was usually up higher. I was able to show that the water will only fill to a certain point and then run out of the drain and not fill past that point. I was able to raise the drain hose a few inches. I informed the cx that the drain hose needs to enter a stand pipe at a minimum of 39' from the bottom of the unit. Cx has a plumber coming to look at the hot water heater and will have them fix that issue as well. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ2

Near Chambersburg, PA 17201

Andrew S.

Job Details: 08/31/2023

Per previous tech I was able to access and replace the control. I then tested the unit and found that it is now functionong as intended. Job complete

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