We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Crownsville, MD 21032
Alexander D.
Job Details:
11/27/2023
cx complaint gap in top side of fz door opened back up and frost came back. inspected unit and verified complaint. sealed fz liner with rtv and fluffed gasket with heatgun again. ordering fz door and nameplate because i already fluffed the gasket last time but gap opened up again. advised cx door will be shipped directly to his house and to call office to schedule return visit after inspecting for damages; ordrng 1 LW10803965 (fz door) and 1 W11178521 (nameplate)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Herndon, VA 20170
Jason A.
Job Details:
11/27/2023
CX complaint WASHER shakes & dances out of position. Found unit is leaning back - had to raise front of unit almost 1.0' inches. Bounce test suspension. Level unit &check cold & hot water connections. Calibrate. Ran test wash. Wetted a medium sized load & did a DRAIN & SPIN. Called techline. SR > JJ
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Bowie, MD 20721
Davonte
Job Details:
11/27/2023
"cx complained right front burning wasnt working, confirmed cx complaint. unit element wasnt coming on. ohmed out element. read Ol. unit will need element also ordering switch. tested all other burners, burners working as should.; ordrng 1 WP3149400 (switch) and 1 W11047722 (element)"
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Bristow, VA 20136
Daniel J.
Job Details:
11/27/2023
washer has started cycles with out adding water found power was on when powered on informed customer power will add lowest amount of water and uses to start and will add more water later in cycle uses the clothing to deep clean tested filling checked errors off balance stored pressure hose clear orderig control started quick wash on heavy water to the second line of holes in wash tub; ordrng 1 W11624943 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1CHMXKT04
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/27/2023
"replaced icemaker, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Springfield, VA 22151
Lloyd B.
Job Details:
11/27/2023
Cx complained the unit did not operate. Installed new harness and clutch and tested and it passed each test in diagnostics. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Milton, DE 19968
Michael E.
Job Details:
11/27/2023
"CX complaint: door alignment, RC door sticking out at bottom. and damper maiking strange sound. Inspected, ntested and verified complaint. I leveled doors and adjusted door handles. Ordering damper. I documented the door in pics but it is beyong the 30 day cosmetic guarentee. Scheduled return visit for 12/5; ordrng 1 W11236851 (diffuser)"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Accokeek, MD 20607
Shane B.
Job Details:
11/27/2023
"cx complaint is the unit not dispensing ice properly. cx says the motor binds up, noise changes and no ice comes out. if cx empties the bin and clears frost from under bin the unit will dispense but once bin fills back up it stops again. unit was recently cleaned when i arrived and cubes in bin were fresh so everything was working. poured water down ice chute and it leaked from the seperator. after exiting diagnostic mode the damper started making a lot of noise. it is opening/closing but doesnt sounds very healthy. ordering seperator assembly, auger motor and damper. scheudle when approved/parts available.; ordrng 1 W11202789 (motor) and 1 W10889430 (door-ice) and 1 W11236851 (diffuser)"
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Alexandria, VA 22301
Christian C.
Job Details:
11/27/2023
Cx complaint unit is leaking. Inspected unit found F9E1 diverter cant find position. Tested unit in diag and unit leaked from diverter.; ordrng 1 W10899563 (sump assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Springfield, VA 22150
Lloyd B.
Job Details:
11/27/2023
Cx complained of dispenser problems. Went to install new disp but it is broken. Reordering dispenser; ordrng 1 w10861000 (disp assy)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW1
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/27/2023
"cx complaint unit is displaying a f8e4. inspected unit and found f8e4, f9e1. i found water in drip pan. I found units supply line to unit was leaking at the joint. cx needs a plummer to correct issue. unit checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Mitchellville, MD 20721
Davonte
Job Details:
11/27/2023
"cx complained unit was making a beeping noise after starting cycle. after inspecting unit confirmed cx complaint. got error f9e1drain pump error. unit was filled with water. hit cancel button so unit could drain but didnt. cx also complained , dishes werent getting clean and coming out dirty. could hear unit filling with weter but not washing. orderinf sump and drain pump.; ordrng 1 W11462456 (drain pump) and 1 W11460946 (sump)"
We serviced a
AMANA DRYER
Model NED5800HW1
Near Richmond, VA 23225
Joseph D.
Job Details:
11/27/2023
Replace console and unit powering on properly no other issues detected
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Gettysburg, PA 17325
Andrew S.
Job Details:
11/27/2023
Cx complaint is that the unit is making a clicking noise when running. Upon arrival I verified the noise. i then inspected the felt gasket at the back and found some debris had gotten between the felt and the bulkhead and was causing the noise. i was able to remove the debris and unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Martinsburg, WV 25405
Danny R.
Job Details:
11/27/2023
unit has a failing gear case with f0 e3 fo e 5 not nover loaded or off balance when given codes and also f7 e9 motor issues with gear case makes rough noise when in diag with out a load; ordrng 1 W11393685 (gear case) and 1 W10752283 (wash plate) and 1 W10734521 (slider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Annapolis, MD 21405
Alexander D.
Job Details:
11/27/2023
replaced back left roller and pin. releveled unit and realigned doors. explained to cx how cam at bottom hinge will open the door rest of the way and theres not much we can do to help that besides play with level of unit but cant take it out of level so unit is wobbling. cx satisfied. unit is now working properly
We serviced a
KITCHENAID MICROWAVE
Model Koce500ess07
Near Arlington, VA 22205
Leon
Job Details:
11/27/2023
Cx complaint was unit had a error code f5e1 Check all pens on the control board. Everything was installed and still plucked up nice and tight check for any burn marks on the wave guy. There were no burn marks on the wave guide inside the unit and inside the cavity of the unit The microwave will work for about 15 to 20 seconds with no heating. Then the error would pop-up. Ordering inverter board magnetron and control.; ordrng 1 W10217711 (inverter bored) and 1 W11346197 (Magnetron) and 1 W10915648 (Control)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Stone Ridge, VA 20105
Richard B.
Job Details:
11/27/2023
"CX complant. Washr dosent wring clothes out all the time, Inspected unit and found F0E2 and F5E2 error codes for over sudz and lock failure . when going into diagbostics console did not want to respond when using steam , cycle, 12 buttons , Ran unit and machine filled and agitated fine, Ran drain and spin and unit drained after Advised CX to cut back a little bit on load sizes. Further work needed. RB; ordrng 1 W11565030 (lock) and 1 W11325569 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Harpers Ferry, WV 25425
Ricky E.
Job Details:
11/27/2023
"installed gasket and sealed to cab, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Wintergreen Resort, VA 22967
Kyle A.
Job Details:
11/27/2023
Cx complaint of unit not cooling. Did confirm and found compressor making a loud whine and blowing the overload. Units compressor is locked up and will need to be replaced.; ordrng 1 W11370574 (Compressor) and 1 W11578004 (Evap) and 2 W11506635 (Coupler)s and 1 3cntss (3cnt ss)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Moseley, VA 23120
John P.
Job Details:
11/27/2023
"Serious complaint unit jump for side to sides found weak suspension and lid latch did replace agitator latch and wash plate ordering cabinet; ordrng 1 W11394572 (Latch JP/VS) and 1 W10677265 (cabinet shp2cx) and 4 W11197416 (sound absorber)s and 1 W11417171 (Rear panel) and 1 W11400156 (Suspension) and 1 2ct (2ct) and 1 W11510462 (Cap), used 1 W11394572 (LATCH JP/VS) from stock"
We serviced a
KITCHENAID RANGE
Model KDRU767VSS04
Near Alexandria, VA 22301
Christian C.
Job Details:
11/27/2023
Installed transformer from cx. Tested unit all burners working and oven heating up.
We serviced a
WHIRLPOOL RANGE
Model WRT311FZDZ02
Near New Oxford, PA 17350
Drew B.
Job Details:
11/27/2023
arrived to start replacing the compressor and dryer first amongst doing so ran nitrogen through to test for any leaks before moving to evap saw constant dropping of psi @140 purging through. amongst soap bubbles all joints near compressor dryer and condenser line foiudn no leaks detected and also none at evap but when looking with mirror and checking closely. i found the unit to have 'hissing' fainlty from inside the steel line out the cabinet to dryer where the plastic rubber ring seals line in.. removed to gain access to see. and found pin hole at the line in cabinet called TL sp[oke to John gave info and attached area of leaking area and wp will reach out to cx.
We serviced a
MAYTAG WASHER
Model Mvwp475ew0
Near Fayetteville, PA 17222
Andrew S.
Job Details:
11/27/2023
Cx complaint is that the unit is not spinning out the clothes and is making noise during spin. Upon arrival I found that the unit has an F0E5. I cleared the code and manually ran a spin cycle. I found that the belt slipped on the Splutch. I accessed the bottom of the unit and found that the sputch was rubbing the cover under heavy loads. I found that the splutch and belt is worn. I also found the the gearcase has severe play in the inner shaft. I quoted the cx for the cost of the repair. Cx paid in full. I installed the motor belt and splutch. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11454372 (Gear case)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Harpers Ferry, WV 25425
Ricky E.
Job Details:
11/27/2023
unit motor is over heating and causing the units belt and pulley to wear. also the basket is out of round... need parts; ordrng 1 W11283592 (motor-drve) and 1 w11550891 (agitator) and 1 W10752187 (screw) and 1 w11551646 (spanner) and 1 w11513244 (basket)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near Herndon, VA 20170
Jason A.
Job Details:
11/27/2023
CX complaint FRIDGE RC items in pantry freezing - other RC items are fine. FC frost on walls. Ice in bin clumps & frost in bin. Replaced parts in RC. Check thermistors read test 01 01 FC evap fan runs. Adjust seal as a section has no contact with cabinet. Level unit to assist closing. Cams & closer is tight. CX emptied ice bin the previous day & only about 4batches have been made. Ice in icemaker is partially formed. Select max cool & reduce FC temp to -2 CX will monitor icebin. Test ice door > JJ; ordrng 1 W11629269 (icemaker) and 1 WPW10546285 (ice door motor) and 1 WPW10504458 (ice door (item6))
We serviced a
WHIRLPOOL WASHER
Model WTW5540STO
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/27/2023
"replaced motor and coupling, unit still would not spin, basket rusted out and drive block siezed to gearcase and basket, also found top and lid rusted due to age, bearings in lid and and hinges rusted not allowing lid to engage switch 8319539 bearing NLA hinge LH 8559336 NLA 8580058 lid NLA, parts no longer available for lid and hinges; ordrng 1 WP3951744 (agitator) and 1 63849 (tub-outer) and 1 W10389328 (basket & bal ring) and 1 WP389140 (drive block) and 1 WP21366 (spanner nut) and 1 8543448 (top) and 2 8319539 (lid bearing)s and 1 8559336 (hinge,lid lh) and 1 8580058 (lid)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fairfax, VA 22030
Demonte S.
Job Details:
11/27/2023
"Installed the Gearcase, Water Inlet Valve & Splutch. Tested the unit. No leaks. Unit is working as Designed."
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS05
Near Arlington, VA 22202
Christian C.
Job Details:
11/27/2023
Cx complaint unit has dent on door. Inspected unit found door defective on bottom right.; ordrng 1 W11385801 (outer door assembly)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRB
Near Fairfax, VA 22030
Demonte S.
Job Details:
11/27/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is making a vibration noise. Checked the Compressor Section. No vibration noise. I then started the Evaporator Fan Motor in Freezer Section. No noise. Evaporator has a good Frost Pattern. ( Cx has extra shelves in the Freezer Section that is hitting the back wall. ) I advised the cx to take out theses extra shelves. Checked the Damper in the Refrigerator section. Good Air flow from the Freezer Section. Can't reduplicate the issue that the cx is saying. I advised the cx to make a video of the noise comes back. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/27/2023
CX COMPLAINT UNIT NOT COMING ON I FOUND THE OUTLET HAD UNDER 100VAC I PLUGGED INTO ANOTHER OUTLET UNIT ON AND WORKING CX KNOWS HOUSE HAS POWER ISSUES AND HE IS TRYING TO GET THEM HANDLED BUT UNIT IS GOOD.
We serviced a
MAYTAG WASHER
Model LAT8714AAE
Near Rockville, MD 20853
Israel R.
Job Details:
11/27/2023
I got to the unit and the supports are fine the unit is not rubbing on the metal and springs are good. Ran a load with towels and the unti is not shaking crazy. I notice the belts are very loose and look worn. Customer stated that they did have not change the belts since never. I found the belt is sliping. and will needs a belt kit. Sending the tub support and ordering the belts. when we retunr they owe 162 for labor. paid 24 for part not needed the belt is 21 dollars.; ordrng 1 12112425 (belt set-maytag 21.38)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Springfield, VA 22150
Lloyd B.
Job Details:
11/27/2023
"Cx complained the unit did not heat. Inspected the unit and found the element has 10 ohms and the thermostats have less then 1 ohm and the unit does run, just no heat. There is a proper 240vac at the terminal. There is an error code of F4E1 for heater relay problem. At the control, there is physical damage to the heater relay. Unit needs new control; ordrng 1 W11089308 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Baltimore, MD 21213
Emmanuel R.
Job Details:
11/27/2023
"Cs unit stops the cycle, confirmed complaint. Found error code f8e1 long/no fill. I found the cold water has very low water pressure but the hot is good unit struggles to fill, advised to have a plumber come check out his plumbing. Also unit would shift to agitate, replaced actuator, unit is now working properly."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Baltimore, MD 21218
Emmanuel R.
Job Details:
11/27/2023
"Replaced suction tube that was bad and FC door. Unit held a vaccum for over 20mins, no leaks detected , filled 3.7oz r134a a, unit started building a frost pattern."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Baltimore, MD 21217
Emmanuel R.
Job Details:
11/27/2023
"Cs unit is showing error message stuck/shorted keypad. Customer had the control shpped to her, replaced control board and tested unit. Unit is now working properly.; ordrng 1 w11620481 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Odenton, MD 21113
Alexander D.
Job Details:
11/27/2023
"inspected new doors upon arrival, found new rc door has dent in it, pic saved. fz door is good. replaced fz door and fluffed gasket with heatgun. reordering LH rc door; ordrng 1 W11518736 (LH RC door(REORDER))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Purcellville, VA 20132
Ricky E.
Job Details:
11/27/2023
e5 customer stated that the unit still wasnt making ice. verified issue fnd fzr at 0. ckd test 56 in diag and fnd E5 timed icemaking.. unit has a faulty icemaker... need part...; ordrng 1 w11658802 (icmaker)
We serviced a
WHIRLPOOL DISHWASHER
Model GU1200XTLQ2
Near Poquoson, VA 23662
Orbie
Job Details:
11/27/2023
"replaced gasket and inlet valve. tested unit, working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDPM354GBS0
Near Odenton, MD 21113
Alexander D.
Job Details:
11/27/2023
"cx complaint unit making loud humming/grinding noise when running. inspected unit and verified complaint. f6e1 low water error stored. ran test cycle. water filled enough to cover element. found noise starts when wash motor starts running. found lower spray arm makes a similar noise when you spin it by hand and theres a lot of gunk on the bottom of it. cleaned off spray arm and ran unit with spray arm removed, still made noise. must be wash motor. ordering sump asm, in stock. scheduled return visit for 12/4. quoted 546.18, paid in full with c/c.; ordrng 1 W10805015 (sump asm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs588fihz04
Near Baltimore, MD 21244
Shane M.
Job Details:
11/27/2023
cx complaint the unit freezing item top shelf of rc. advised item prone to freezing cannot be sat near the back left top corner to due all cool air coming from. unit working proeprly.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Chantilly, VA 20152
Richard B.
Job Details:
11/27/2023
CX complant. light in microwave dosent work. Prior iagnosis found unit needs bulb. Installed new bulb and cycled power. Unit working as designed. Job completed. RB
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Reston, VA 20191
Jason A.
Job Details:
11/27/2023
CX complaint DW no operation. Found console delam. & LEDs are partially lit but unit wont respond do diagnostics. Removed UI connector & closed door. Drain pump runs to inidicate good control. Replaced ui & display. Ran test wash & good display & UI buttons are working. Start AUTO sensor cycle & unit is advancing > JJ ; used 1 212643 (SEALER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Westminster, MD 21157
Brian R.
Job Details:
11/27/2023
"cx complaint is unit ran good for the next few loads and then tried and unit just kept filling on cold side and wouldnt stop. he had to turn valve off at wall. tested and checked unit and tried to recalibrate and run auto test but valve is stuck open. had a valve on VS i switched to and the one works but valve makes high pitch sound when opened. unit runs and drains well. will reorder valve as well as order another valve for VS.cx also rescheduled for 12/4 but asked for something sooner and be added to cancelation list. he said he can deal with the noise and its only for filling.; ordrng 1 W11210463 (Water Valve reorder), used 1 W11210463 (Water Valve BR VS) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Laurel, MD 20724
Eric W.
Job Details:
11/27/2023
installed new door and ui and tested unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Waldorf, MD 20603
Shane B.
Job Details:
11/27/2023
"arrived and found ice bin empty. cx said it maybe made 1 batch of cubes after last visit. temps in both sections were good, 39/-1. installed IM and restored power. ran harvest cycle. unit completed cycle with no issues. IM filled properly. unit is working as designed."
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
11/27/2023
Replaced the support rollers and idler pulley as per previous diagnosis. Tested unit and it is now working properly. CX had previously paid in full. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS05
Near Woodstock, MD 21163
Robert L.
Job Details:
11/27/2023
"Cx complaint Icemaker filling bin with water and freezing, found fill tube on icemaker end frozen over causing water to splash over, removed ice maker and all ice.jumped lot v and t to h , tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Glenwood, MD 21738
Robert L.
Job Details:
11/27/2023
"Cx complaint burning smell , found control shorted, found pump shorted and took out pump, called safety, they gave auth# for repair, Called into CT to order parts ,ordering control, pump, and lower harness; snapped 3 QuickPics"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Arlington, VA 22207
Leon
Job Details:
11/27/2023
"Replace all parts, then test it unit. Everything worked as it should Cx, just has to wait for the temperature to come down."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Washington, DC 20001
Samuel R.
Job Details:
11/27/2023
replaced door panel and unit is now good
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Sykesville, MD 21784
Justin S.
Job Details:
11/27/2023
replaced the support and tested. the unit is now heating good in the microwave. the unit is now good
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Washington, DC 20002
Samuel R.
Job Details:
11/27/2023
replaced console and tested unit.now working proeprly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Brookeville, MD 20833
Israel R.
Job Details:
11/27/2023
"Customer complaint unit wa making loud noises after intalling the unit. I tested the unit and found the fans, compressor and damper door quite i could not replicate the issue. Custoemr will keep and eye on and record the noises but the unit is cooling good and not noieses Unit is good."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Alexandria, VA 22304
Lloyd B.
Job Details:
11/27/2023
"Cx complained the unit did not operate correctly. Inspected the unit and found the door was locked. When the console was powered on, the drain pump would run non stop. There is nothing in the drain pump and there is an error of F13 for control failure. Unit needs new control 2 techs needed, the unit is stacked in a tight space. Service declined for now. Job complete; ordrng 1 W11616491 (control) and 1 2ndtech (tech number 2)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW00
Near Alexandria, VA 22302
Lloyd B.
Job Details:
11/27/2023
"Cx complained the unit made noise. Inspected the unit and found that there is minimal to no frost pattern so there WAS ice hitting the fan but has now gone away. The compressor and fans are running. Sealed system issue. Unit needs new compessor, evap and drier. 3 job count.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 WPW10143759 (drier)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Alexandria, VA 22306
Lloyd B.
Job Details:
11/27/2023
Cx complained the unit made noise. Installed new damper and tested in step 121 and there was no noise. Job complete
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDW05
Near Kensington, MD 20895
Brian F.
Job Details:
11/27/2023
"Cx states unit leaking underneath. Inspected, no leaks at time of visit, checked evap drain pan , drain hole is clear. Noticed water filter loose, reinstalled water filter, IM harvested and filled, no leaks found. Unit is working properly."
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Brookeville, MD 20833
Israel R.
Job Details:
11/27/2023
"Customer complaint rear center burner is lighting but is puffing after lighting. Customer stated that they had the builders company installed and thye did the conversion but it looks like they may have miss the rear one becasue the flame is not unitfor and orange tip and and pufffing as if is not mixing correctly. I also found the burner was loose. I reseated and now the unit does not puff only when the vavle is beeing moved. Found the valve is crooked. Unit will needs new manifold center, rear center burner and conversion kit. Call customer when parts are available.; ordrng 1 W11428599 (Kit) and 1 W11333176 (Manifold center) and 1 W11319673 (burnr-head center rear)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS06
Near Woodbine, MD 21797
Justin S.
Job Details:
11/27/2023
cx showed me the unit shot sparks out of the channel and burnt the cover(pic). removed the cover and took picks of the channel being burnt(pic). called tech support and spoke with an andrew. unrepairable. called safety and spoke with a cody.
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near ,
Israel R.
Job Details:
11/27/2023
"Installed new switch, burner and cooktop. Tested all burners and fan is working. Unit is back to normal operations."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Laytonsville, MD 20882
Justin S.
Job Details:
11/27/2023
cx says the left rear buner is not igniting. found the burner is releasing gas but does not spark brightly. the electrode moves a lot when the head is removed. the unit needs parts; ordrng 1 W11507532 (electrode) and 1 W10597166 (holder)
We serviced a
JENNAIR COOKTOP
Model JGD3430BS00
Near North Potomac, MD 20878
Julian H.
Job Details:
11/27/2023
CX complaint about RF burner not igniting confirmed issue found a problem with spark switch asm this was replaced less than 1yr ago reordering part; ordrng 1 W10854963 (harns-wire(REORDER PRIOR 1 YR))
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chantilly, VA 20151
Richard B.
Job Details:
11/27/2023
"CX complant. Dishwasher leaks on left side. Inspected unit and found evidence of water leaking on left side .. Advised CX spray arms need to rotate 360 degrees and if they are stopped from rotating this can cause a leak. ordering tub gasket , Advised CX to monitor how unit is loaded so arms move freely. In test wash , spray arms rotated 360 degrees and unit did nt leak. AIG contract. Gasket in stock. Further work needed. RB; ordrng 1 W11483553 (tub gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Damascus, MD 20872
Justin S.
Job Details:
11/27/2023
cx says the unit is making a lot of noise in cycle. found no error codes. suspension bounces back good. unit has no hot water hooked up to it. ran the diagnostic and the unit is filling draining agitating and spinning good. got a f8e1(fill) error code after. dont see any oil leaking but did find the nut for the pulley is loose. tightened the nut and the unit is now good
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Silver Spring, MD 20905
Israel R.
Job Details:
11/27/2023
Customer complaint unit is not keping time corretly. The unit is displaying 10:45 when it was 10:15. Customer states that he chang hte time and the time changes on its own. I tried connecting to the wifi and the unit is connected to wife but not to the app on his phone. We tried to it connected to check for updates but we could not get it connected the network only has 5g and it will connect to the netwoek but without 2.4gh network the app wont connect to the oven. Customer will call verion to have the network good for us. The sems like it needs update but i can get it to update or connect to the app. Ordering new UI. They are going to get the network issue corrected for next time and we will try to get it connected to the app. Call customer when console is available.; ordrng 1 W11616680 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Washington, DC 20016
Sherwood
Job Details:
11/27/2023
cx complaint dishes not getting cleaned. arrived installed sump and testing spray arms are now rotate good. and good water pressure. repair complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Washington, DC 20016
Sherwood
Job Details:
11/27/2023
cx complaint gaskets off. arrived installed both doors and now gasket is sealing correctly. repsir complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Laurel, MD 20724
Eric W.
Job Details:
11/27/2023
cx complant of unit not dispencing ice inspected the unit found the auger motor is locked up and will need replaced; ordrng 1 W11671282 (auger motor)
We serviced a
MAYTAG DRYER
Model MEDB955FC2
Near Arlington, VA 22207
Christian C.
Job Details:
11/27/2023
Cx complaint unit intermittently squeeks while in use. Inspected unit found idler wheel siezed.; ordrng 1 279640 (idler pulley)
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Crofton, MD 21114
Eric W.
Job Details:
11/27/2023
installed new parts and tested unit unit now working properly
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model WRS321SDHZ08
Near Baltimore, MD 21215
Emmanuel R.
Job Details:
11/27/2023
"Cs unit is not cooling confirmed complaint. I found the evap was frozen over , thermistor ohmed out ok 23k in ice 5.5k after defreezing unit. Replaced thermsitor anyways since heater comes on in diagnotics but not by itself. ORdering Control board.; ordrng 1 W11566851 (control)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Orrstown, PA 17244
Andrew S.
Job Details:
11/27/2023
"Cx complaint is that the unit is making a loud grinding noise in parts of thye spin cycle. Upon arrival I I ran a drain and spin cycle and found that the belt began slipping. ANd when the unit attempted to change diraction I could hear the splutch grinding. I accessed the drive assembly and found the the splutch has failed. I also found that the gear case has play in it. i am ordering the gearcase, and related parts. I was unable to loosen the spanner nut and will order that as well. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11481722 (Shifter) and 1 W11239857 (Belt) and 1 W11449840 (Gear case) and 1 W11551646 (Splutch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/27/2023
"CX complaint knife with plastic handle fell and melted on the heater.Confirmed complaint, removed all the burned plastic and cleaned the heater. Ran diag, no errors. the tesr cycle worked ok and the heater turned on normally. Collected $139"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Hanover, MD 21076
Alexander D.
Job Details:
11/27/2023
"cx complaint unit keeps overfrosting. inspected unit and verified complaint. found brown wire to heater backing out of connector. also found defrost thermistor only reading 10k ohms, seems low. replaced heater and defrost thermistor. cleared frost with steamer. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Crozet, VA 22932
Kyle A.
Job Details:
11/27/2023
Cx complaint of unit having poor dry quality. Did confirm one connector for the moisture sensor was barely plugged in. And cx squirrel trap outside was clogged. Informed cx of the risks of poor airflo for the dryer and reseated the connector. Unit is now as designed. But cx will need to get vent cleaned.
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Hanover, MD 21076
Alexander D.
Job Details:
11/27/2023
"cx complaint downdraft is too strong, pulls on flames and affects cooking performance. inspected unit and verified complaint. found flames getting pulled with the burners turned all the way up and downdraft on lowest setting. found vent appears to be very short. advised cx that we can try installing a restrictor plate to see if that helps but she may need to rework the vent to add more restriction to the airflow. showed cx how service pointer says issue could be caused by short vent or no endcap on vent. ordering restrictor plate. call cx to schedule return visit once we have eta on part; ordrng 1 W11106057 (restrictor plate)"
We serviced a
JENNAIR DISHWASHER
Model JDTSS245GX0
Near Washington, DC 20016
Sherwood
Job Details:
11/27/2023
cx complaint door falling open. right side door cable needed.; ordrng 1 8194001 (cable)
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PRTS0
Near Washington, DC 20016
Sherwood
Job Details:
11/27/2023
cx complaint no ice arrived and confirm found reservoir pump cracked and not holding water and also found blocked of ice at top by sensor and pump connection. called TL advised changing both pump and also doing a cleaning on this unit. left unit off.; ordrng 1 W11566405 (pump) and 1 2313702 (pump)
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Wilmington, DE 19809
Taylor F.
Job Details:
11/27/2023
Replaced lid and lid lock from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Poolesville, MD 20837
Julian H.
Job Details:
11/27/2023
replaced parts all leds working now
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Lewes, DE 19958
Michael E.
Job Details:
11/27/2023
Replaced the MW door as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/27/2023
"Cx complaint SD and F9E1, found pump filter clogged, was able to access the bellow and clear filter. Tested all ops ok. Collected $139 visa"
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Bethesda, MD 20816
Sherwood
Job Details:
11/27/2023
cx complaint 2 burners not working. arrived and found back right burner not sparking at all and middle burner would take a lil longer to light then others. further inspection found ignitor wire was disconnected. reinstalled wire and cleaned middle burner head with sand paper and now both burners are light as designed. repair complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS00
Near Washington, DC 20009
Samuel R.
Job Details:
11/27/2023
cx complaint unit is not dispensing water.inspected unit and could comfirm cx complaint.checked switch and switchee checked out good.went to check water valve and got 120v.but disoenser solinoid would not open to dispense water.unit will make ice.ordering new valve WPW10420083; ordrng 1 WPW10420083 (water valve)
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Westminster, MD 21157
Brian R.
Job Details:
11/27/2023
cx complaint is first light in front of ice maker went out. says all other lights are bright and work good. saw light out and went over unit. per S-code i installed new light kit sent to cx. and now unit checks and nice and bright cx said. unit checks. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Burtonsville, MD 20866
Israel R.
Job Details:
11/27/2023
Installed new tub gasket and tested unit . Unit is not leaking and the door is tight. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Nokesville, VA 20181
Daniel J.
Job Details:
11/27/2023
burnt rubber smell from washer at times removed cover from gearcase found belt marks on cam and groves on shield removed and replaced cam and belt and also motor cbe calibrated unit and ran diag cycle
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Clayton, DE 19938
Frederick R.
Job Details:
11/27/2023
Replaced control per prior diagnosis. Calibrated and retested after replacement. WM is working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Germantown, MD 20876
Julian H.
Job Details:
11/27/2023
replaced parts tested & working CX PIF THRU APP
We serviced a
WHIRLPOOL WASHER
Model CAE2745F01
Near Norfolk, VA 23509
Carl A.
Job Details:
11/27/2023
"cx complaint of unit not working checkedu nit to find the following error F5E1,tested ran unit was unable t o duplicated problem unit working as desgined tested and calibrated"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Gaithersburg, MD 20886
Julian H.
Job Details:
11/27/2023
"CX complaint about unit making a noise showed me a video found noise coming from blower wheel confirmed open front found wheel fractured put all back together test & found another rattling sound coming from heater replaced from VS tested again & working properly; ordrng 1 WP3387747 (element JH VS), used 1 WP3387747 (ELEMENT JH VS) from stock"
We serviced a
WHIRLPOOL HOOD
Model KVWB606DSS4
Near Arlington, VA 22202
Christian C.
Job Details:
11/27/2023
Cx complaint unit is dented. Inspected unit found defective part is part of the canopy. Called techline. Advised to call parts distributer. Called dist because nothing comes out under model and advised to order W11417192.; ordrng 1 W11417192 (chimney)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Washington, DC 20002
Shawn D.
Job Details:
11/27/2023
"cx complaint oven not heating correctly said he sometimes has to preheat on broil then switch to bake and will work, front right burner not working on cooktop. inspected unit and conifmred both issues, tested oven and took 5 to 6 clicks and finally lit did this everytime and sometimes did not ignite the gas and was sparking. i then adjusted igniter closer and retested and is working alot better pretty mush lights everytime now on firs click. i then checked out front right burner found it is sparking its the cleanest burner on the unit finally got it lit and flame height is way high. found cap is not sitting on burner head right. twisted bruner head and cap together got a better fit works better flame is normal everytime but sometimes struggles to light. ordering parts; ordrng 1 W10860916 (spark module incase) and 1 W11198972 (bake/broil harness incase) and 1 W11531096 (right front burner head) and 1 W11436988 (burner caps)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Lititz, PA 17543
Justin L.
Job Details:
11/27/2023
Cx complaint unit not doing anything but flashing F9E1. Was able to access unit and verify concern. Found severed wire at the pump. Temp patched and drained water but impellar is grinding. Ordering harness and pump and setting return for Wed 11/29/23; ordrng 1 W11590868 (lower harness) and 1 W11399437 (drain pump)
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Hanover, PA 17331
Drew B.
Job Details:
11/27/2023
"cx complaint that unit is drying the clothin no issues, but the cycles will get interupted by the check vent notifcation on the display and at times will just stop the cycle. and other times will keep running.. i found no kinks in airflow and checked the hose in back smooth flow and checked outside which had fins wide open.. screen cleaned as well... also the bottom skirt riser is not tight nd casuing the rattle and make very loud noise when running... will need the riser and the acu for return call to reschd. and email notes over to the email on file for their records please no ty cards in bin @apt today. covered under WP wrrnty.; ordrng 1 W11618916 (acu) and 1 W11551367 (skirt riser)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Woodstock, VA 22664
Ezra M.
Job Details:
11/27/2023
leaking at drain pump due to cracked tub. ordering tub; ordrng 1 W11219115 (tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Winchester, VA 22602
Danny R.
Job Details:
11/27/2023
installed gasket checks ok
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Martinsburg, WV 25401
Ezra M.
Job Details:
11/27/2023
"installed terminal kit to replace screws and nuts missing from terminal block,, replaced cabinet. tested unit, sounds normal, heating and tumbling properly; ordrng 1 279318 (terminal em vs), used 1 279318 (TERMINAL) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Herndon, VA 20171
Jason A.
Job Details:
11/27/2023
CX complaint DW door falls. Replaced L & R hinges. Test door for proper operation. Ran test wash > JJ