We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Clinton, MD 20735
Shane B.
Job Details: 10/12/2022
went over service call and other charges with cx. cx said they have an extended warrenty. i explained no warrenty info was sent to us and to contact his warrenty company and have a new ticket sent to our office. i did not work on the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Clinton, MD 20735
Shane B.
Job Details: 10/12/2022
went over service call and other charges with cx. cx said they have an extended warrenty. i explained no warrenty info was sent to us and to contact his warrenty company and have a new ticket sent to our office. i did not work on the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Virginia Beach, VA 23456
Branden R.
Job Details: 10/12/2022
"came out to replace parts on unit and disassembled replaced damper and tested unit , unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Virginia Beach, VA 23456
Branden R.
Job Details: 10/12/2022
"came out to replace parts on unit and disassembled replaced damper and tested unit , unit is running as designed ."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Hagerstown, MD 21740
Danny R.
Job Details: 10/12/2022
clogged drain vent cleared out chercksok
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Hagerstown, MD 21740
Danny R.
Job Details: 10/12/2022
clogged drain vent cleared out chercksok
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Frederick, MD 21703
Ricky E.
Job Details: 10/12/2022
"installed parts, unit cks ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near North East, MD 21901
Alexander W.
Job Details: 10/12/2022
Cx stated unit not drying dishes inspected tested and verified cx complaint ran diag cycle and found unit not giving any error codes heater is coming on heater has 15 ohms found unit has no rinse aid in unit at all informed cx on how important rinse aid is and suggested opening the door slightly at the end of each cycle to help unit dry.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lorton, VA 22079
Demonte S.
Job Details: 10/12/2022
Inspected the unit. Found that the cx is saying that the Dishwasher isn't cleaning Dishes. Ran Service Diagnostics Test on the unit. No error codes. Ran Service Diagnostics Test on the unit. Found that Sump Motor will run but no Water is being pushed out from the Wash Arms. Installed new Sump Motor. Tested the unit. No Leaks. Unit is now Washing. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW05
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 10/12/2022
Pierced the filter when arriving and found a good amount of 134in system.. cut compressor out and installed new compressor and filter drier .. flushed witrh nitrogen and pressurized .. vac unit down and refilled .. Aloow 24hrs to cool . Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near Pasadena, MD 21122
Alexander D.
Job Details: 10/12/2022
"cx complaint unit still not drying well since day1. took 2 full 70min cycles on timed dry and another 20min after that to dry clothes. timed burner cycle times. on-1:58 off-58 on-52 off-55 on-45 replaced preid tco and timed it again on-1:00 off-51 on-39 off-54 on 39. called techline because it replacing tco didnt seem to change much. checked over everything with techline and everything is testing good. burner turns off when temp at vent reaches 150 and turns back on at 120. techline said dryer is operating correctly at this time and if issue persists then may be issue with vent or washer. vent has good airflow and cx said washer spins clothes out very well. advised cx to monitor and call back if issue persists"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Elkton, MD 21921
Alexander W.
Job Details: 10/12/2022
"Cx stated unit is not spinning inspected tested and verified cx complaint found belt defective replaced belt from pre-id parts tested unit unit turns on the doesnt move drum found thermal fuse reading OL replaced with one from pre-id parts tested unit, unit is now operating as designed Jaxon is complete."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Baltimore, MD 21221
Neil H.
Job Details: 10/12/2022
"REPLACED THE HEATER,MOTOR AND BLOWER WHEEL UNIT CHECKED GOOD."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Richmond, VA 23223
Chris B.
Job Details: 10/12/2022
replaced console tested unit working asa desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Franconia, VA 22315
Lloyd B.
Job Details: 10/12/2022
Cx complained the unit would fill non stop. Installed new valve and the unit fills and stops as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Franconia, VA 22315
Lloyd B.
Job Details: 10/12/2022
Cx complained the unit would fill non stop. Installed new valve and the unit fills and stops as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Franconia, VA 22315
Lloyd B.
Job Details: 10/12/2022
Cx complained the unit would fill non stop. Installed new valve and the unit fills and stops as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hyattsville, MD
Andrew H.
Job Details: 10/12/2022
Customers complain is a unit will not start a cycle. Inspected unit found no error codes. Ran auto test cycle everything passed and unit complete the cycle. I found the customer was confused on how to start a cycle due to her being elderly and not understanding the instructions that came with the unit. I inspected an instructed customer on how to start certain cycles or preferred cycles however she would prefer and customer now understands and unit is working properly.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cartersville, VA 23027
Jerod R.
Job Details: 10/12/2022
tested unit unable to duplicate issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Elkton, MD 21921
Alexander W.
Job Details: 10/12/2022
Cx stated unit not cooling properly inspected tested and verified customer complaint installed part per previous Diag tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near New Market, MD 21774
Ricky E.
Job Details: 07/21/2022
"customer stated that the ui had missing leds and would have random flashing lights, and it woulnt allow changes.. verified issue, replaced the ui assy, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near ,
Andrew W.
Job Details: 07/21/2022
Cx complaint is unit not drying clothes. inspected and tested and verified complaint. unit had heat but no air flow due to a blockage in the vent. used air flow tester and tested 3 times. unit failed air flow tester all 3 times. found lint on the back of the lint trap which is signs of the back flow of air when it meets the restriction and comes back to the unit. informed cx of the findings and advised to have the vents cleaned. unit is working as designed. job complete.
We serviced a
JENNAIR OVEN
Model JDS1750ES0
Near Millsboro, DE 19966
Frederick R.
Job Details: 07/21/2022
"CX complaint is oven not heating. Tested and verified CX complaint. Found the bake element to be shorted and burnt. Replaced element from pre-id. Charged CX $308.68 for SC, labor, part and shipping. CX paid in full. Retested oven and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model DU945PWSQ0
Near Ocean View, DE 19970
Andrew W.
Job Details: 07/21/2022
Cx complaint is unit not operating. inspected and tested and verified complaint. Unit was indicating the door latch was not engaged. at first glance you can see rust/moisture build up. opened the door panel up to inspect inside and found dark rust spots along the inner door and around the vent. dispenser had a spring that was rusted and broken in pieces. the wiring to the latch was loose from rusting and breaking free. fuse was no good and control would need to be replaced. quoted cx on cost to repair and cx stated they would not be moving forward with a repair. cx paid service call of $120 by cc. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Millsboro, DE 19966
Frederick R.
Job Details: 07/21/2022
CX complaint is unit a no cool. Replaced compressor and drier. While I was brazing the return line back on I ran out of acetyline gas and couldnt finish brazing. CX is rescheduled for this Saturday to finish job and fill unit.; saved tckt
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Harrington, DE 19952
Frederick R.
Job Details: 07/21/2022
CX complaint is oven does not work. RAC came and installed proper power cord yesterday so that it could be diagnosed properly. 120/120/240 at terminal block and into control. Activate oven and 0 volts going to element. Replaced control per prior diagnosis. Unit is now operating and heating properly. CX is RAC and wants door panel. DM ryan in meetings in Bmore all day so cannot collect payment until tomorrow. CE sending me shop job to collect payment tomorrow. CX owes $104.72 plus $15 for shipping. Will reschedule after payment made; ordrng 1 W11219377 (panel-drwr)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 07/21/2022
Cx complaint unit is not working properly inspected unit found dent on door went to replace and the new door has a crease in right hand corner reordering the door assy; ordrng 1 W11385801 (Door assy)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Herndon, VA 20170
Richard B.
Job Details: 07/21/2022
"CX complant. Dishwashe rwent bonkers. Prior diagnosis found unit needs vent wax motor , Sump , float switch and control , Switch arrived with a hold down ear broken , Control sent is used , Installed and mchine still not functioning correctly. Reordering control and switch. will use sump on return visit. Further work needed, RB; ordrng 1 W11410066 (control) and 1 W11545764 (switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Rockville, MD 20850
Justin S.
Job Details: 07/21/2022
"the unit had to be brought to me on the loading dock to work on. when pierced the unit still had refrigerant in it. replaced the compressor and evaporator. vaccuummed the system down and filled to weight. checked for leaks and the unit is now cooling good. the unit is now good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Reisterstown, MD 21136
Brian R.
Job Details: 07/21/2022
cx complaint is hose came off of wall pipe. advised cx this isnt part of the unit but i could put a band clamp on and tape it good but thats all we can do and later if it comes back off she would need to fix or replace. units O-O-W and cx will pay 120 service. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7600XW0
Near Rockville, MD 20850
Justin S.
Job Details: 07/21/2022
cx says the unit is making a loud noise in cycle. spund the basket by hand and the bearings are out. ran a spin cycle and the cx confirmed the noise. the unit needs the bearings replaced. the cx does not wish to proceed at this time; ordrng 1 W10193886 (tub(308.01))
We serviced a
JENNAIR MICROWAVE
Model JMC2430DS00
Near Falls Church, VA 22043
Jason A.
Job Details: 07/21/2022
CX complaint MW not heating. Had a recent service by another company & they replaced 'door sw' Test door switches & tried diagnostics. Measured 120V at yellow 4903 relay when door is closed. Zero voltage when opened. No voltage to blue wire 4903. Called techline. CX paid in full. > JJ; ordrng 1 W10815465 (MW Apl Mgr 154.43)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, MD 20785
Emmanuel R.
Job Details: 07/21/2022
"Cx icemaker isnt making ice, icemaker error code E5 . Thermistors ohmed out ok. Temperatures in RC are too warm for icemaker to produce ice. I noticed the baffle motor makes a loud clanking noise when it tries to move. Baffle motor needs to be replaced. Advised customer we must resolve temp issue before icemaker can produce ice. Everything in icemaker is working ok as of right now.; ordrng 1 WPW10479155 (damper)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Harrisonburg, VA 22801
Gill G.
Job Details: 07/21/2022
"verified cx complaint of unit front panel being damaged. also found door handle is scratched and unit is missing the silverware basket. replaced front panel. door handle screw sheared off when securing to stud. unit needs door handle, door hardware and silverware basket.; ordrng 2 W11157086 (stud)s and 2 W10826179 (screw)s and 1 W11391973 (door handle) and 1 W11221877 (silverware basket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near York, PA 17403
Sal R.
Job Details: 07/21/2022
"CX complai t is that the FC is not cooling. I found that the evap was frosted over. I was able to access and steam out the forzen over FC evap. I found that the unti will need 1 FC evap fan motor with harness (W11249952) and 1 control board. (WPW10675033). Ice build uop was steamed out on diagnosing visit , a 2nd steam maybe needed. Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11249952 (FC evap fan motor with harness) and 1 WPW10675033 (control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near King William, VA 23086
Gill G.
Job Details: 07/21/2022
replaced control and lid latch. calibrated unit. ran diagnostic cycle and found unit is fully functional and working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near York, PA 17401
Sal R.
Job Details: 07/21/2022
CX complaint was that the rear right burner would not light. I found that the the burner head needed to be grinded down with the cap to clear for gas flow. I was able to correct the issue and unit test good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Richmond, VA 23226
Joseph D.
Job Details: 07/21/2022
replaced faulty heater as described in sp. no leaking detected. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Hampton, VA 23669
Lucas R.
Job Details: 07/21/2022
"cx complaint unit not cooling, checked unit found temos at 20 fc 40 rc, compressor pulling .5 amps, partial frost pattern and ice clump on evap, sealed system tech needed for return visit, cx refused sevice call fee due to 5 year warranty, spoke with MA while on site.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Reston, VA 20190
Richard B.
Job Details: 07/21/2022
"CX complant. Fridge making a noise. Inspected unit and found unit unplugged, Cycled power to unit , Compressor tried starting , tried running for a few seconds and stopped. Compressor is locked up. Ordering two count sealed system , Two count , Not in stoclk RB; ordrng 1 W11370574 (COMPRESSOR) and 1 W11400725 (Tube to compressor) and 1 W10895723 (tube to compressore) and 1 lockring (lock ring) and 1 R600a (r600a) and 1 W10913906 (Stub) and 1 wpw10143759 (dryer)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Elizabeth City, NC 27909
Austin D.
Job Details: 07/21/2022
came out to resolve the issue with the freezer not cooling. checked the unit and found that the unit has signs of a leak. replaced the evaporator and filter drier. tested the unit. unit showing signs of a leak still. added nitrogen to the system and found that the leak was in the cavity. unit is unrepairable due to the location of the leak. called techline and they agreed. advsied cx unit is under review and manufacturer will be contacting them shortly. cx agreed.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Reston, VA 20191
Richard B.
Job Details: 07/21/2022
"CX complant. Washer not working . Prior diagnosis found washer capaciter bad. Installed new cap and tested unit , Washer fills , Agitates , drains and spinds. Job completed, Rb"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Thomasville, PA 17364
Bernard M.
Job Details: 07/21/2022
"Cx complaint unit doesn'r start. When arrived error code F2E2, UI loss communication, appreared. Unable to enter into diag mode for further errors. Accessed the console and found no loose/damaged wires. Gave cx quote for console and will discuss with spouse if repair is wanted. Cx paid $120 service fee"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Leesburg, VA 20175
Carl R.
Job Details: 07/21/2022
No Operation - Will Not Turn On - Refrigerator WATER LINE WAS FREEZING AND LEAKING. Area had a power outage and refrigerator went down for 5 days. Cx unplugged the unit and refrigerator turned on for 5 days. Cx will get new refrigerator.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2258VEB4
Near East York, PA 17402
Sal R.
Job Details: 07/21/2022
I was able to access and replace both parts. Unit test good. CX was paid in full on last visit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM02
Near Frankford, DE 19945
Michael E.
Job Details: 07/21/2022
"CX complaint: unit kicks breaker. Tested and verified commplaint. Wiring at bottom of FC door is intact. Wiring in compressor compaertment is intact. With 8 slot plug from control unplugged, unit does not kick breaker but only UI comes on. Found no circuits grounded to chasis. I did find a arc burn mark on back of unit just above compressor compartment but no wires at that point on the outside, possible arc from harness inside body. Replaced control but was still kicking breaker. Unit is unrepairable per WPTL. I advised CX to contact extended warranty company for resolution. Job is complete"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ02
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 07/21/2022
Cx complaint unit is not working properly inspected unit found temperature little high then needed 15 degrees F in freezer and 39 degrees F in refrigerator adjusted temps checked for any SS leaks none found removed and replaced the control and tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Ocean View, DE 19970
Andrew W.
Job Details: 07/21/2022
"Per prior tech diagnosis, replaced extension tubing. cx mentioned ice build up and water near the ice bin on the door. checked and found that the metal arms that break up and distribute the ice from the bin had pushed a block of ice through the ice bin and made a hole. this is causing the ice to heavily clump and water is leaking out and freezing inside the door. Ordering ice bin container. rescheduled for 7/28/22 AM requested.; ordrng 1 WPW10347093 (ice container)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Abingdon, MD 21009
Marc M.
Job Details: 07/21/2022
"confirmed diagnosis prior to repair and found failed compressor. evacuated system and can confirm full charge of r600a and no leaks present. evap not needed. replaced compressor and filter drier and pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged unit with 2.40 oz r600a. unit developed full frost pattern on evap. unit now checks good.; used 1 w11506635 (coupler), 1 W11109499 (drier), and 1 r600a (need more r600a) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Springfield, VA 22151
Robert W.
Job Details: 07/21/2022
CX Complaint is the unit will no spin properly and waer temp switch not working. Inspected unit and found the error code for off balance load and motor not getting to spin speed. Ran diag and unit is working properly ran tech test and found basket is reading properly nothing jammed between tub or basket. ran normal cycle and unit wont stop filling to wash. Ordering Temp switch and control; ordrng 1 WPW10285518 (Temp switch) and 1 WPW10285512 (Soil level switch) and 1 W11170319 (Control)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near New Cumberland, PA 17070
Fred G.
Job Details: 07/21/2022
"cx complaint freezing stop working. inspected unit and found large gap at the bottom of the freezer door gasketr. inspected door and found bottom of door is warpped. unit needs new door and a defrost. ordering 1 (W11178521), 1 (W10746789). advised cx door will ship to them and takes 4- 6 weeks. once in to open box and check for damage. once it looks good cx will call and schedule apt.; ordrng 1 W10746789 (dor-fmd) and 1 W11178521 (nameplate) and 1 W11501317 (gasket)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Burke, VA 22015
Robert W.
Job Details: 07/21/2022
CX Complaint is the unit isnt spinning. Inspected uhnit and found no error codes ran diag and unit is running properly no issues. Did tighten up washplate because it was loose. Unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/21/2022
"cx complaint unit is not cooling in the RC and no ice is being made. inspected unit and found evap fan was running and baffle was open to RC but no air was coming in. opened FC to find a build up of frost on the outside of evap cover. removed cover and defrosted evap. removed thermistor and place in a cup of ice water. test and found 7.78 kohms. replace thermistor with preid part. called TL (SR7734163767) was told to order another thermistor. im ordering 1 (W11546609), 1 (W11546681), 1 (WPW10384183). please call and schedule cx once parts are in.; ordrng 1 W11546681 (evap harness) and 1 W11546609 (control) and 1 WPW10384183 (thermistor)"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Broadlands, VA 20148
Carl R.
Job Details: 07/21/2022
Burner Not Lighting - Gas Cooktop - PRE-ID Burner Head The customer states that the Front . Installed burner heads. All Burners sparked instantly. Rf burner head needed. Ignitors and Spark module not needed.; ordrng 1 W11084064 (Butner head)
We serviced a
JENN-AIR COOKTOP
Model JED3430GS01
Near Bowie, MD 20721
Alexander D.
Job Details: 07/21/2022
"cx complaint cooktop cracked, nothing dropped on it and nothing spilled over while cooking. inspected unit and verified complaint. found thermal crack over RR burner. ordering cooktop and grommets. call cx to schedule return visit once we have eta on parts; ordrng 1 W11051471 (cooktop) and 5 W11568604 (grommet)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Baltimore, MD 21210
Keith H.
Job Details: 07/21/2022
cx complaint is unit was banging inpsected unit tested suspension it was fine. put into diagnostics no errors. ran test it worked well ran drain and spin it was good unable to duplicate issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Chesapeake, VA 23322
Branden R.
Job Details: 07/21/2022
"cx complaint other.no lights checked unit and found led assy has a led out not allowing unit to light up fully , disassembled and found LED out . unit will need LIGHT ASSY-UPP RC for repair . ordering new one for repair all major componets checked good and running as should unit will just need a new led .; ordrng 1 W11527432 (LIGHT ASSY-UPP RC)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Parkville, MD 21234
Keith H.
Job Details: 07/21/2022
cx complaint is freezer door wont close and water and ice not working inspected unit and found loose screw in left door slide preventing door from closing iw as able to tighten screw and door closes and seals. and cx has to replace filter for water and ice unti is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near York, PA 17403
Bernard M.
Job Details: 07/21/2022
Cx complaint no cooling in RC section. Inspected freezer and found condensation build up along the top and the air ducts were clogged with ice. Drain pan was cleared with no ice forming. Defrosted ducts and air began to flow into RC. Contacted TL and spoke with Adrian and found over an 1/8in gap at the liner on bottom right corner of RC. Stated air is flowing in and going into ducts creating the ice build up. Sent photo to TL of gap and deeming unrepairable. WP will contact cx in 2-3 business days to discuss next steps
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Parkville, MD 21234
Keith H.
Job Details: 07/21/2022
replaced tub tested it unit is working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20852
Roberto I.
Job Details: 07/21/2022
CX complaint water filter stuck in place.Tried to remove water filter but it was completely stuck and the filter cap came out . I used a channelloch to remove the filter and then I installed a new one provided by the cx. The cx also asked me to install the air filter (she provided a new filter).
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Rockville, MD 20852
Julian H.
Job Details: 07/21/2022
CX complaint about unit adding time when selecting a cycle I had already made CX connect unit to wifi tested unit and found errorF6E4control not recognizing ui inspected power getting 13vdc to ui issue with console; ordrng 1 W11297728 (console ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Silver Spring, MD 20904
Israel R.
Job Details: 07/21/2022
"I got to the unit and as soon as i open the refrigerator door i can see that the unit right corner has been smashed and the door is closing but the frame is exposing the inside and is leaking air. I fixed the frame and set silicone to seal the unit. I instaled the other parts. But the main issue is the big gap at the bottom of the refrigerator. Unit is back to normal operations.; ordrng 1 482338 (adhesive), used 1 482338 (Silicone) from stock"
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Potomac, MD 20854
Julian H.
Job Details: 07/21/2022
"5 YR WARRANTYCx complaint about unit not heating remove bottom panel found heater not glowing getting 246vac replaced from VS and working; ordrng 1 WP3387747 (element), used 1 WP3387747 (HEATER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 07/21/2022
"Cx complaint that the utensil rack is broken and will not hold the utensils. I inspected the unit to confirm the complaint. I found the utensil rack has damage on the base of it, which causes the utensils to fall through the rack. The unit will need a new utensil rack to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 WPW10473836 (silverware basket)"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Ashburn, VA 20147
Carl R.
Job Details: 07/21/2022
Compressor not working. Freezer not cooling properly.. checked temperature inside frige using olive jar. Temp is 54 degrees and freezer is 93 degrees. Compressor is very hot ti touch. Compressor is under warranty by CBE. Inverter light is not flashing. Compressor is humming. SR#7734165779; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Filter) and 1 876764 (Fill tube)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Franklin, VA 23851
Austin D.
Job Details: 07/21/2022
"cx complaint the unit is not allowing the gasket to stay all the way into the spot. therefore, the unit doesn't have a good seal when the door closes. called techline to document and to see what they reccommend due to the holse not being punched out for the gasket. was told to drill out the holes and return with a new gasket. part on order.; ordrng 1 WPW10129032 (whirlpool seal)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fairfax, VA 22033
Demonte S.
Job Details: 07/21/2022
"Inspected the unit. Found that the cx is saying that the Washer will not start a cycle. Ran Service Diagnostics on the unit. Error Codes are F7E4 = Basket Re-engagement Failure. I then checked the Shifter / Slider. No damages seen. Checked under the Washplate & tried to see if the Basket will slide up & down on the Gearcase. Basket will not move. Ran Service Diagnostics on the unit. Only the Washplate is moving Agitating / Spinning. Basket will not move. Unit will need the Gearcase = W11449841, Clutch = W10754448, Slider / Clutch = W10734521 & Inner Basket = W11178227 ( Cbe will cover the Basket / Drum) Cx paid for the Service Call Only by Card. If the cx calls back Order these parts. Don't go without parts.( Will need to be a 2 count Gearcase Job.(Any questions please check Sd Pictures.)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Hyattsville, MD 20785
Emmanuel R.
Job Details: 07/21/2022
"Cs washer is making a squealing noise, found rubber shavings on bottoms of unit, belt is slipping. Replaced belt and splutch , tested unit. Unit is not making the noise now."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Ashburn, VA 20147
Carl R.
Job Details: 07/21/2022
Burner Not Lighting - Gas Cooktop. Center ignitor is not sparking. Needs cook top pulled from conter has sealant holding it down. Cx is havingbit done; ordrng 1 W11246765 (Ignitor) and 1 WPW10475149 (Module)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Ellicott City, MD 21042
Eric W.
Job Details: 07/21/2022
cx complant of lower drawer not colsing inspected unit found frame damage to lower right side the frame is bent in not allowing drawer to close called tec line they had me push in the cover to wire harness now drawer is closing
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Washington, DC 20016
Ricardo S.
Job Details: 07/21/2022
"Cx complains that the unit not working properly, inspected unit, temp sensor read 1076 k ohms on room temp.. the oven reach 350 and 400 degrees, but does not cycle.. all connections on main board cks ok, the ignitor read 3.2 amps and now read 2.4 amps.. order ignitor, temp sensor and cntrl; ordrng 1 W11176454 (igntr-oven) and 1 WPW10181986 (sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXB05
Near Carrsville, VA 23315
Austin D.
Job Details: 07/21/2022
came out to replace the ice maker. disassembled the unit as needed. replaced the ice maker. tested operation unit is running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Reston, VA 20191
Richard B.
Job Details: 07/21/2022
"CX commplant. Dishwasher dosent work. Prior diagnosis found dishwasher needs UI and console. Installed and tested unit by running a test wash. Dishwasher working as designed, Job completed, RB"
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW01
Near York, PA 17406
Bernard M.
Job Details: 07/21/2022
"Cx complaint the FC has frost build up. Inspected FC and ice building up along the top left and on the top of door. Found gap between the liner and the filler had been damaged. The filler is folded/wrinkled up and the gasket doesn't seal. Air is entering through creating ice build up. Ordering filler and adhesive, once parts are in contact cx to reschedule; ordrng 1 W11219639 (wrapper filler) and 1 WP4317852 (adhesive) and 1 W10841140 (silicone)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Parkville, MD 21234
Keith H.
Job Details: 07/21/2022
replaced electrode and spark mod tested it unti is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Millersville, MD 21108
Kevin P.
Job Details: 07/21/2022
arrived and cx answered the door stating the unit was diagnosed as a compressor and the unit is being replaced. no service
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWS3
Near Springfield, VA 22150
Christian C.
Job Details: 07/21/2022
"Installed sump assembly, control, drain pump, and lower wash arm. Tested unit no errors and no leaks. Ran through service cycle no issues. Unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Chesapeake, VA 23325
Zachery R.
Job Details: 07/21/2022
"cx complaint unit working intermittently, checked unit, compressor reading .8 amps, spoke with AR was advised to order ss components. ordering ss parts needed for repair.; ordrng 1 W11598434 (evap) and 1 W11506620 (lockring) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 876765 (mtg kit) and 1 4387444 (evap repar) and 1 W11504450 (lockring) and 1 W11574734 (compressor) and 1 W11504431 (lockring) and 1 W11504415 (coupler) and 1 W11506621 (lockring) and 1 W11506635 (valve)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS9
Near Baltimore, MD 21209
Shane M.
Job Details: 07/21/2022
cx is elderly and pushed child lock on. canceled.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Derwood, MD 20855
Justin S.
Job Details: 07/21/2022
replaced the left pantry door icebox adapter seperater valve and filter housing. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Burke, VA 22015
Robert W.
Job Details: 07/21/2022
CX Complaint is the DW door not closing. Inspected unit and found the door gasket not sitting in place reseatted and tested unit unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlottesville, VA 22902
Eric F.
Job Details: 07/21/2022
"Installed parts, tested unit, unit working as designed. Advised cx on cleaning of unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Greenville, NC 27858
Ronnie B.
Job Details: 07/21/2022
"cx complaint of unit not dispensing ice. checked unit and found cog in ice bin popped out of place, yoke on auger free spinning and will not back off as threads on auger are sheared. Unit needs auger, yoke, ice bin and divider.; ordrng 1 WPW10309864 (divider) and 1 W11310391 (auger)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near York, PA 17402
Sal R.
Job Details: 07/21/2022
"WP initiatied service call, per Technical Service Pointer #: W11540964 . I was able to access and replace the heating element. Unit test good."
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Baltimore, MD 21209
Shane M.
Job Details: 07/21/2022
cx complaint the unit spinning like off balance. no error codes. found suspension bouncing like a basketball. unit needs suspension. one of the rods in suspension box was defectived. reordring suspension.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS
Near Washington, DC 20015
Ricardo S.
Job Details: 07/21/2022
"Cx complains about a noise on the Rc , inspected unit.. the evaporator cover on Rc is full of frost, the thermistor not working,, Fc temp 4 degrees, unit cooling ok. order fan scroll and thermistor..; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 2 countsjob (2 counts job)s"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Sykesville, MD 21784
Justin S.
Job Details: 07/21/2022
cx says the unit stopped in cycle after making a lot of noise. said noise was a clunking noise not a metal grinding noise. found no error codes in memory. the unit is agitating spinning draining and filling good in component activation. ran a calibration cycle. service pointer for this unit is not in serial range. the cx to monitor.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Keswick, VA 22947
Eric F.
Job Details: 07/21/2022
"Confirmed cx complaint unit still reading 7 degrees over set temp, reading has not changed since cx noticed issue. Unit has had control replaced recently, thermistor is reading in range, UI control board only other component in series. Ordering UI. Cx paid in full.; ordrng 1 W10839424 (UI)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Springfield, VA 22151
Christian C.
Job Details: 07/21/2022
"Installed motor, actuator. splutch, and capacitor. Tested unit in service cycle no issues. No errors. Calibrated unit. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near McLean, VA 22101
Jason A.
Job Details: 07/21/2022
CX complaint FRIGE FC door wont open. Found FC door rails iced up. Seals have good contact with cabinet & no frosting. Rails have lube that hardens up in FC temps. Heated & wiped away old lube. If CX calls back order & return with L & R slide assym WPW10397636 & WPW10397635 > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Fairfax, VA 22031
Christian C.
Job Details: 07/21/2022
Installed insulation from previous diag. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Baltimore, MD 21230
Milton J.
Job Details: 07/21/2022
CX complaint unit not coming on. Checked outlet and good. Took a voltage reading from the control and 119vac incoming but no reponse when trying to power or put into diagnostics. Unit needs new Control. **We were just out here this month and multiple times so did not charge for diagnosis but told CX may change.** -MJrob; ordrng 1 W11170317 (Control)
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Huntingtown, MD 20639
Shawn D.
Job Details: 07/21/2022
"cx complaint unit is noisey and seal is coming off drum. inspected unit and confimred both issue unit is grinding when tunring and seal coming off rear sid eof drum. took unit apart to find the sewing is coming apart from the seal, rollers are not spinning and idler is not spinning. cut seal so its not hanging i dont have glue to put a new one on then cleaned all rollers and greased and all are spinning good now. put unit back together and it sounds good now but drum needs to be replaced and is covered cbe. ordering drum for return and cx paid in full; ordrng 1 W10626460 (drum assem)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Rockville, MD 20852
Roberto I.
Job Details: 07/21/2022
"Cx complaint left door not closing.Warranty seemed to be expired but cx told me about an extra year of warranty trough the builder (PULTE). Called office, was told me to proceed IW.Inspected unit, found mullion top clip out of place preventing door to close. Removed and then properly reinstalled mullion. Door tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Vienna, VA 22182
Richard B.
Job Details: 07/21/2022
"CX complant. Door ajar alarm keeps chiming. Inspected unit and confermed. Found plug for door switch under top cover was plugged in backward and not fully seated, Reversed plug, Alarm went away. Leveled doors by leveling unit using the leveling feet. Reset filter for CX . Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Brookfield, CT 06804
Chris B.
Job Details: 07/21/2022
replaced air tower and installed data logger resq for 7/29/22; schdld next appmnt for 7/29 FRI !
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Lake Ridge, VA 22192
Tanner B.
Job Details: 07/21/2022
Replaced broken door switch . tested unit. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Fredericksburg, VA 22408
Thomas B.
Job Details: 07/21/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally also changed out the drain pump tested for proper use unit now functions normally
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS01
Near Suffolk, VA 23435
Austin D.
Job Details: 07/21/2022
"W10886919 21.50 light bulbw10217711 247.17 inverter cx owes 250 upon return visit. cx complaiont the unit is not heating and showing an eroro code f1e5. inverter error code. checked diagnostics and tested door switches. also hear cooling fan coming on when i try to test it. burning smell coming from the internal cavity when testing. advsied cx to not use until repaired. unit will need a second tech due to the height it is mounted. cx agreed. ordering a new inverter, mag and control just incase. will return with parts and a second tech. cx mentioned bulb burned out a year or so ago. therefore, i order a bulb as well.; ordrng 1 W10886919 (light bulb)"