Service History 249 - VIA Appliance

We serviced a

MAYTAG FREEZER

Model MZF34X16DW01

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 08/31/2023

Customer complaint is unit defrosted the food. Thermistor was a little off of what it should be. Right now unit is cooling properly and it only defrosted once. Based on what the customer explained it seemed like it got stuck in defrost. Customer also states the temp setting on the UI changes on its own. Quoted customer the cost for repair and they decided not to fix at this time.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Virginia Beach, VA 23451

Austin D.

Job Details: 08/31/2023

replaced interlock switch tested multiple times unit working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Loris, SC 29569

Jason T.

Job Details: 08/31/2023

"Cx ccomplaint, drum not turning, installed parts, found new motor defective, not turning. Also found several worn components, also the cabinet feet are offseet, unable to level the unit. Installed parts from van stock to complete the repair, verified cycle temperature at 140 degrees...unit is working as designed.; ordrng 1 WP691366 (pulley-idr JT VS) and 1 349241T (support,roller JT VS) and 1 279827 (motor!dryer JT VS) and 1 W11025920 (feet-lvlng JT VS), used 1 WP691366 (IDLER-PULLEY), 1 349241T (SUPPORT-ROLLER), 1 279827 (MOTOR), and 1 W11025920 (LEVELING-FEET) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Laurel, MD 20707

Israel R.

Job Details: 08/31/2023

Installed new control and thawed freezer. the lady came open the door and then she went upstairs and then left. I intaled control and unit is cooling. Unit is back to normal operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 08/31/2023

"Customers complaint is no ice again. The ice only worked for 2 weeks. Found temps good, ice fan working fine. maker filled with enough water. E5 error again on the new icemaker. NTO maker and control.; ordrng 1 W11224256 (control) and 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Rockville, MD 20852

Julian H.

Job Details: 08/31/2023

"CX complaint washer vibrates violently during spin noticed that unit is on top of a pedestal & materials are not as strong as the bottom of machine causing unit to move remove front of pedestal & noticed that unit is out of level & legs are not secured leveled all around secured legs for adjustment not to move Ran a test cycle, the unit worked as designed.Ran a quick cycle with 5 bathroom towels. The spin cycle ran fine after that"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Pawleys Island, SC 29585

Paul F.

Job Details: 08/31/2023

Customers complaint is when the back right burner is used. Found harness seems to be actuating properly. NTO parts; ordrng 1 spark module and 1 harness and 1 ignitor

We serviced a

WHIRLPOOL DRYER

Model wed5100hw1

Near Rockville, MD 20850

Julian H.

Job Details: 08/31/2023

replaced part tested & working CX PIF THRU APP FOR LABOR left old part w CX

We serviced a

AMANA DRYER

Model NED4655EW1

Near ,

Jason T.

Job Details: 08/31/2023

"Cx complaint, long dry times any cycle, tested all circuits, found motor harness connector loose at the harness causing intermittent 120 vac to the heater circuit. Removed and repaired the motor harness, verified 120 vac at the heater circuit, cycle temperature tested at 145 degress, unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 08/31/2023

"CX complaint icemaker not working. checked temps on arrival FC-1* RC38* icebox 13* ran evap fan no strong airflow to top frost forming on the back of adapter restricting flow Ran test 56, no errors, harvesting ok. Found frozen fill tube. Heater about 5Kohm, 120V supplied to heater during test 19. need to restored airflow & replace fill tube heater for icemaker to work fine CX PIF THRU APP; ordrng 1 W10864518 (adapter) and 1 W11452196 (evap fan FC)"

We serviced a

WHIRLPOOL UNKNOWN

Model KGRS303BSS1

Near Pawleys Island, SC 29585

Paul F.

Job Details: 08/31/2023

Installed new fan all check ok .

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/31/2023

"installed main board per previous, ice maker cycled and called for water, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 08/31/2023

Customer complaint is unit still not making ice. Found ice room fan motor still not giving good air flow. I noticed with the freezer door open the air flow was much better. I think there is frost blocking the air flow to the ice box. Changed the defrost most to 8 hour timer. Also ordering the water valve and icemaker because ice cubes that did come out where half size. NTO parts.; ordrng 1 W11658802 (icemaker) and 1 W11482383 (dual valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302EBL01

Near Washington, DC 20011

Shawn D.

Job Details: 08/31/2023

"isolated system cut return off compressor bottom of drier weldedstubs and filled with nitrogen and pressure drops fast, took freezer apart and fillled with nitrogen again and soapy water the evap ti find no bubbles no hiss noise leak thius bad i should be able to hear outsie cabinet. called techline spoke to jon and unit cant be fixed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 08/31/2023

Installed new part. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM01

Near Baltimore, MD 21212

Shane M.

Job Details: 08/31/2023

"installed control. fans, compressor turned on. advised give 24hrs for cooling properly"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Conway, SC 29526

Jason T.

Job Details: 08/31/2023

"Cx complaint, cycle not starting, tested all unit circuits and verified voltages at the timer, found timer knob broken at the center shaft, pics on SD. Called and spoke with Andrew @ tech line to document findings, advised to order and replace the timer and knob. Advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11685947 (TIMER) and 1 W11675852 (KNOB)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/31/2023

"cx complaint f8e4, cx found tray wet twice, turned off at breaker, turned on no error, found tray dry, found all 6 lower door nael screws loose, found both side of inner door covered in debris past seal line, tightend all door screws, cleaned inner door and gaskets, found 3-4 waves in lower door seal, filled rinse aid, ran for 20 minutes no leaks, possible loose door not pressing firmly, qujoted $308 to replace seals, cx not answering when done to discuss or to collect payment of $120, called 8 times, left message and texted a message , called office closed ticket; ordrng 1 W11483553 (door seal) and 1 W11664713 (lower door seal)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS5

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 08/31/2023

Customer complaint is bake not working. Found ignitor needed to be adjusted closer to the burner. All check ok.

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW1

Near Laurel, MD 20723

Israel R.

Job Details: 08/31/2023

Installed new motor cam belt. the heater is turning on and is reading 9.7 ohms and is cycling throught the heating cycle. Dryer is wroking fine. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Conway, SC 29526

Jason T.

Job Details: 08/31/2023

"Cx complaint, not cooling-freezing properly, installed parts to complete the repair. Vacuumed and charged with 1.98 Oz. of R600A. Ran factory diagnostics to verify unit operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Ellicott City, MD 21043

Robert L.

Job Details: 08/31/2023

"cx complaint ice funnel jams constantly, foudn filled to top on arrival, found larger cubes stuck in base, found ice door not pulling tight, found bin dropping randon cubes, ordering seperater and ice bin; ordrng 1 W11423781 (seperator) and 1 WPW10558423 (ice-contnr)"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 08/31/2023

Customers complaint is it was stuck in the drain cycle. No error codes stored. Went through diagonstic test cycle and all check ok. Calibrated.

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Alexandria, VA 22314

Jason A.

Job Details: 08/31/2023

"CX complaint UNDER COUNTER ICEMAKER stopped making ice. Test fill valve & condenser fans is quiet but working. Unit pulls les than 0,5 A. Cut into ssytem very low gas escapes. Aluminum to copper joint broke. See SDPics. Used lockring to make repair. Run vac & filled with 5.75 R134a. Good running & equalise pressures & pulls 3.2 Ran unit in normal fast ice. Ice forms. Heat valve released. Advised CX wait a few hours before use. 1st sheet released & grid cutter working. NO LEAKS. Was delayed. Called office to request 3Count. Rented some goats. - - - - 3COUNT! - - - - > JJ; ordrng 2 W10890124 (coupler condenser, JJ/VS)s and 1 3COUNT! (3COUNT!) and 1 W10843121, (non UV drier)"

We serviced a

WHIRLPOOL RANGE

Model KESC307BAL4

Near West Point, VA 23181

Justin W.

Job Details: 08/31/2023

cx complaint unit not working properly and oven warming up. checked unit to find console is not responding to commands and unit is staying on. cx is aware to turn breaker off to remove power to unit. console is no longer available unit is not repairable. tested unit one more time to find console began working. advised cx console is no longer available. cx PIF

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Cobbs Creek, VA 23035

Lucas R.

Job Details: 08/31/2023

"cx complaint loud screaching noise, then shuts down, checked unit, found 8-1, inlet water code, moise from motor at beginning of cycle, no water coming in, found p6 connector offset from control which control valve and diverter, reseated, tested twice, noise and codes did not reoccur, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Hartfield, VA 23071

Lucas R.

Job Details: 08/31/2023

"replaced compressor and drier, flushed lines, presurized, no visible leaks, vacuumed 20 min, charged, low pressure at -3'hg, unit working as designed."

We serviced a

KITCHENAID FREEZER

Model kfxs25rybl2

Near Alexandria, VA 22304

Lloyd B.

Job Details: 08/31/2023

"Cx complained the unit leaked. Inspected the unit and found that the drain line was clogged and water would freeze, melt and leak. Installed new drain tube and made sure unit could drain. Job complete. for parts"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lexington Park, MD 20653

Leon

Job Details: 08/31/2023

cx complaint washer not spinning. confirmed issue put unit into diagnostic mode found code f5e3 lid switch. noticed lid was slightly dented cx may have been leaning on putting heavy items on top of washer. made adjustments to feet as unit was unbalanced. in spin mode belt makes loud squeeking sound removed belt and spun cam and motor by hand confirmed neither part was the issue. ran unit on quick wash and it manuvered through each step successfully. ordering new belt and lid latch; ordrng 1 W11239857 (Belt) and 1 W11307244 (lid latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Hampton, VA 23651

Carl A.

Job Details: 08/31/2023

replaced LED module tested unit works as designed

We serviced a

MAYTAG RANGE

Model WFE775H0HZ4

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 08/31/2023

part came damaged again. reordering. PLEASE CHECK PART; ordrng 1 W11291078 (panel-drwr reorder)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Chesapeake, VA 23321

Zachery R.

Job Details: 08/31/2023

"cx complaint unit has moisture build on fc gasket, ui unresponsive and continous chiming, and water replace water filter constant display. checked unit, ui has proper voltage, adjusted fc door. noticed fc door not closing as it should. replaced evap fan, and mullion. set vertical and horizontal mullions on 100% to prevent condensation build. ordering ui and rails to complete repair. advised cx they will be contacted for return visit; ordrng 1 W11579559 (ui) and 1 W11668671 (rail) and 1 W11668671 (rail)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Midlothian, VA 23112

John P.

Job Details: 08/31/2023

arrival inspect unit on door twisted cause it not to seal ordering door; ordrng 1 W11617066 (Freeze door shp2cx)

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Chester, VA 23836

Chris B.

Job Details: 08/31/2023

"replaced blower wheel got collar off of motor tested unit wroking as desighned used blower wheel from vs; ordrng 1 WP697772 (blower wheel), used 1 WP697772 (blower wheel) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Richmond, VA 23235

Joseph D.

Job Details: 08/31/2023

unit with failed freezer thermistor as well as door hinge harness coated customer for repair customer temporarily declined; ordrng 1 W11170612 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 08/31/2023

"installed ref door. installed nameplate.; ordrng 1 W11223753 (nameplate em/vs), used 1 W11223753 (NAMEPLATE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near White Marsh, MD 21162

Justin S.

Job Details: 08/31/2023

CX complaint frosting in the freezer section - refrigerator - inside bins/drawers. Upon arrival noticed the top left corner of freezer conparment door seal was not sealing against cabinet. Used a heat gun to soften and expand gasket. Use a light on inside of cabinet and none was showing threw. Outside air and humitity is noe sealed off from inside of unit

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ07

Near Owings, MD 20736

Shawn D.

Job Details: 08/31/2023

cx complaint came home vacation and freezer door was really hard to open and had ice inside so defrosted unit and freezer door is still hard to open. inspected unit and confimred door hard to open and is sealing good now. fridge needs new freezer tracks. went to van grabbed parts that were pre id for another job but didnt need so used them on this job and installed and tested and freezer door is now closing great. leveled fridge. unit is; ordrng 2 W11265130 (freezer door slides (708442))s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Silver Spring, MD 20901

Samuel R.

Job Details: 08/31/2023

cx complaint unit isstill has some type of mpoisture build up.inspected unit and found to decent gaps on the bottm of fridge sealed the two gaps and called techlien to document issue. unit is now sealed properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Harrisonburg, VA 22802

Danny R.

Job Details: 08/31/2023

the fingers in the icemaker are jammed and bent fromcatching ice on them will need new icemaker; ordrng 1 W11548540 (icemaker)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HV2

Near Towson, MD 21204

Shane M.

Job Details: 08/31/2023

installed ignitors. unit working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/31/2023

unit has bad rollers will order shat bolt and holders; ordrng 2 WPW10359271 (roller shaft)s and 4 WPW10080190 (nut to shaft)s and 4 WPW10512946 (ring holder)s and 2 WPW10314173 (roller)s and 2 WPW10359272 (shaft roller)s

We serviced a

JENNAIR REFRIGERATOR

Model JFC2089HPR2

Near West Point, VA 23181

Justin W.

Job Details: 08/31/2023

arrived to find unit stored outside in weather and unplugged. advised cx unit would need to be plugged in to properly test and cx stated they would reschedule at a later time by calling into office.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Greencastle, PA 17225

Andrew S.

Job Details: 08/31/2023

Cx complaint is that the unit is making a grinding noise when running. Upon arrival I found that the noise is coming from the motor and noticed that the Idler is not spinning freely. I am ordering the needed parts for the repair. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11126010 (Motor) and 1 W10837240 (Idler Pulley)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Baltimore, MD 21202

Dustin F.

Job Details: 08/31/2023

"CX complaint: unit leaked in front of unit and showed us picture. ran 2 test cycles and most of a normal wash cycle and could NOT confirm CX complaint. CX reported they wash dishes before putting in dish washer most likely using dish soap. went over proper loading,usage, and cleaning of unit. CX instruct visit.;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Lancaster, PA 17603

Justin L.

Job Details: 08/31/2023

Cx complaint gaskets keep falling out. Was able to access unit and found due to molding issues the gaps are too wide causing gaskets to fall out causing condensation issues. Ordering doors which will ship to cx and once they recieve them they will contact for return; ordrng 1 LW10798951 (freezer door) and 1 W11178521 (name plate) and 1 LW10798950 (rc door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ

Near Washington, DC 20001

Shawn D.

Job Details: 08/31/2023

"cx complaint unti stopped cooling said both section got warm/hot and had a clocking noise and thinks clicking was coming from the back, called whirlpool and they told her to unplug fridge and vacume out coilers and every since then fridge has been plugged in and working good and thats been about 4 days now. inspectee unit and freezer is at 0 fridge 36 no ice build up fan sounds good compressor sounds good. cleaned condenser out in front then pulled amp draw on compressor and is 1amp compressor is not hot. told cx unit sounds good to be at this time had an extra star device i gave her and told her to keep an eye on unti everything is checking out good at this time. collected for service fee and infomred its good for 30 days."

We serviced a

WHIRLPOOL MICROWAVE

Model Wmh31017hs10

Near ,

Danny R.

Job Details: 08/31/2023

i found harness off motor reinstalled motor works fine now checks ok

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Edgewood, MD 21040

Justin S.

Job Details: 08/31/2023

CX complaint the machine is making a grinding and screeching noise since its repair. it?s taking forever. Ran manual test mode for agiate low speed and unit did not spin. Could hear motor and clutch trying and engaging but no spinning. Looked under unit and seen the cultch pulley nut had came off and was no longer attached to clutch. Belt was frayed from being off center. Replace Cam assembly and belt. Ran a calibration mode and unit now spins and noise is gone. Unit works good

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DP04

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/31/2023

ui is bad doesnt respond will need touch pad ordering; ordrng 1 W10887855 (touch pad)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Gaithersburg, MD 20878

Julian H.

Job Details: 08/31/2023

CX complaint about unit not cooling enough on FC inspected temps on arrival found FC-5* RC36* then tested on test mode test1 &2 same temps test23 average temp for last 6 hrs -5 working properly adjusted height on doors as a courtesy working properly

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Waynesboro, VA 22980

Eric F.

Job Details: 08/31/2023

"Confirmed cx complaint unit making lound banging noise when spinning. Found suspension rod caught up on tub frame. Repositioned rod, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WGD5300VW0

Near Towson, MD 21286

Shane M.

Job Details: 08/31/2023

"cx complaint the unit taking couple cycles to finished drying clothing. found unit to be heating. went outside, found barley air being pushed out the exit. this causing short cycle. duct cleaning company needed. cx paid svc by card."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Mount Wolf, PA 17347

Bernard M.

Job Details: 08/31/2023

"Cx complaint the door leaks water when opening. Entered diag and found error code F10E2 vent motor fault. Found when in drying mode the fan doesn't run allowing the steam to come out. It produces condensation and sits in the deflector. Also found water leaking down the inside of door from bottom of deflector. Ordering parts, once available, contact cx to reschedule; ordrng 1 W11649995 (air vent) and 1 W11545539 (gasket) and 1 W11545290 (deflector)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Towson, MD 21286

Shane M.

Job Details: 08/31/2023

cx complaint of a door opening sign but working as design. 2nd complaint was a low humming noise when door closes. could hear complaint but sounds normal. called wpl techline sr working as design.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Wrightsville, PA 17368

Bernard M.

Job Details: 08/31/2023

"Replaced all parts, ran normal cycle and unit and it fills and sump runs. Unit runs as designed"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Ellicott City, MD 21043

Robert L.

Job Details: 08/31/2023

"i already diagnosed this unit on 8/17, ordering motor and blower, fri 9/1 was availible; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Crozet, VA 22932

Eric F.

Job Details: 08/31/2023

"Confirmed cx complaint unit leaking. Found unit leaking around tub seal and gearcase and below. Found lost communication between UI/ACU error code. Quoted cx for repair. Cx paid 120 diagnostic, is going to shop around.; ordrng 1 W11219115 (tub) and 1 W11478524 (ui) and 1 W11449840 (gearcase)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Haymarket, VA 20169

Robert W.

Job Details: 08/31/2023

"CX Complaint is the oven door isnt closing properly and MW burning popcorn all the time, Inspected unit and found the lower vent has come apart at the rivit, Replaced vent and Ordering Temp sensor for MW.; ordrng 1 W11208292 (Temp sensor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KSB00

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/31/2023

"Confirmed cx complaint unit not making ice. Inspected ice maker, confirmed voltage to module. Attempted to cycle the ice maker, no response. Ice maker non functional, ordering ice maker.; ordrng 1 W11596827 (ice maker)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Millsboro, DE 19966

Michael E.

Job Details: 08/31/2023

CX complaint: deep wash not filling all the way. Tested and verified complaint. With deep wash selected and testing in heavy and bulky cycles unit would not even fill to half way point in the spin basket. Replaced water level switch and tested but still the same. Ordering control and pressure switch hose (just in case). Cannot reschedule due to SO part.; ordrng 1 W11607637 (control) and 1 W10846364 (hose)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Hampton, VA 23666

Carl A.

Job Details: 08/31/2023

replaced all parts tested and calibrated unit works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Ocean View, DE 19970

Michael E.

Job Details: 08/31/2023

"CX complaint: No cool both sections. Tested and verified complaint. Rc is warmer than living space air. FC is very slightly cooler than living space. Very little frost on FC evap and only on the first few inches of line coming in. Called JP and went over findings. Ordering both evaps, compressor, coupler, drier, 4 count and SS tech needed.; ordrng 1 4387444 (evap repar) and 1 W11578026 (RC evap) and 1 W11504450 (cap tube) and 1 W11506619 (loc ring) and 1 W11598434 (FC repair evap) and 1 W11506620 (FSPW) and 1 W11506620 (FSPW) and 1 W11578205 (compressor) and 1 W11504431 (loc ring) and 1 W11504415 (loc ring) and 1 W11506621 (loc ring) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Ashburn, VA 20148

Richard B.

Job Details: 08/31/2023

"CX complant. Washer making noise. Prior diagnosis found unit needs gearcase . Motor , splutch and belt. After taking wash plate screw loose , Applied rust buster lubricant, to washplate shaft and started removing lower components Motor , shield, splutch , actuater , capaciter and all gearcase bolts removed. Found washplate is rusted to shaft, Will need to be broken to remove that and hub. Ordering washplate , shield and hub . All botlts that were removed are back in place, All parts left on site. ordered parts not in stock Further work needed. RB; ordrng 1 W10752283 (wash plate) and 1 W10528947 (hub) and 1 WPW10427633 (shield)"

We serviced a

JENNAIR FREEZER

Model JUCFP242HX11

Near Alexandria, VA 22314

Jason A.

Job Details: 08/31/2023

CX complaint FRIDGE not made ice since new. Checked for voltage to icemaker but only getting 5VAC. Update model & s/n. Techsheet & parts list do not match the unit. Called techline . Measured at the rear control black to lt blu 5VAC & to chassis ground 58VAC at J12. Got part number from techline. Looks like parts list was just updated. Main Control. Part OOS. Ordering icemaker but pic doesnt look the same as on unit. Arm does not lock in place off postion. > JJ; ordrng 1 W11690305 (Main Control. Part OOS) and 1 W11596827 (icemaker)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Mont Alto, PA 17237

Andrew S.

Job Details: 08/31/2023

Per previous tech I was able to access and replace the control and drain pump. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Millville, DE 19967

Michael E.

Job Details: 08/31/2023

"CX complaint: unit shook house and stopped without draining but then drained later. Tested unit and verified complaint. F8E6, F0E5, F2E1nerror codes. Basket had knocked the sides outward but i was able to correct this. In initial diag cycle, it sounded like unit was puttin too much power into agitatae. I recalibrated unit and tested and sounds better except im getting a grinding sound from the gearcase. Ordering gearcase and 2 count. Cannot reschedule due to AIG; ordrng 1 W11393685 (gearcase)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/31/2023

"Cx complaint watrer dripping on the floor, tear on door gasket.Confirmed tear on right door gasket. Found moisture and watr on mulllion, dripping on freezer gasket and then on the floor. Turned on moisture control feature and instruct the cx. Ordering right door gasket W10830162; ordrng 1 W10830162 (door gasket)"

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS00

Near Topping, VA 23169

Lucas R.

Job Details: 08/31/2023

"replaced control and pump harness, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM05

Near East York, PA 17402

Bernard M.

Job Details: 08/31/2023

"Replaced both parts and compressor and all fans came back on. After 20 min the unit still wasn't cooling and no frost pattern on evap. Contacted TL to report and unit will need sealed system repair. Ordering SS part with 3 call count, once available, contact cx to reschedule; ordrng 1 W11572047 (evaporator) and 2 W11504420 (coupler)s and 1 W11578209 (compressor) and 1 W11504431 (coupler) and 1 W11506622 (charging tube) and 1 W11506635 (valve coupler) and 1 W11109499 (drier) and 1 11506623 (coupler) and 1 W11504448 (coupler) and 1 W11501825 (suction tube)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Portsmouth, VA 23701

Zachery R.

Job Details: 08/31/2023

"cx complaint unit displaying check vents, checked unit, verified fault. unit has decent airflow, vent hose is coiled under stairs, tried rerouted hose, hose too long and not right material. advised cx to have vent hose replaced with foil hose and have as least as many turns and no coils in hose and if issue persist call back with job#."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Lancaster, PA 17603

Justin L.

Job Details: 08/31/2023

Cx complaint gaskets keep falling out. Was able to access unit and found due to molding issues the gaps are too wide causing gaskets to fall out causing condensation issues. Ordering doors which will ship to cx and once they recieve them they will contact for return; ordrng 1 LW10798950 (rc door) and 1 W11178521 (name plate) and 1 LW10798951 (freezer door)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Germantown, MD 20874

Julian H.

Job Details: 08/31/2023

CX complaint about unit not working flashing f8e4 overflow condition inspected door & found that lh side was dragging on frame remove toe kick & noticed that floor under dishwasher is not finished all the way with natural moving of trays loading & unloading dishes caused diswasher to move slightly back & fell on gap causing door to missaligned move unit back to finished floor & use a shim from tool bag to match floor remove water from drip pan tested & working properly

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Williamsburg, VA 23185

Justin W.

Job Details: 08/31/2023

cx complaint unit not working. checked unit to find thermal fuse reading open. replaced thermal fuse and tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Aberdeen, MD 21001

Justin S.

Job Details: 08/31/2023

CX complaint refrig water line is cut. Refrig linb from house was rubbing behind rear access plate under the unit. Replaced hose with P/N: (W11162040). unit now dispenes water

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Williamsburg, VA 23185

Justin W.

Job Details: 08/31/2023

cx complaint red piece broke on third rack. checked unit to find hanger clip came apart and fell on heater during use melting it. ordering new hanger tube to reach attach manifold.; ordrng 1 W11573754 (hanger tube) and 1 W11568642 (manifold)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Tappahannock, VA 22560

Thomas B.

Job Details: 08/31/2023

"Removed and replaced fan motor, harness, and thermistor tested for proper use unit now functions Normally"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Lancaster, PA 17603

Justin L.

Job Details: 08/31/2023

We serviced a

JENN-AIR DISHWASHER

Model JJDB1080AWS

Near Baltimore, MD 21224

Dustin F.

Job Details: 08/31/2023

"CX reported unit not workingInspected unit, confirmed Latch assembly stuck closed. inspected switches and confirmed switches shorted. replaced latch assembly with pre id and tested unit, confirmed unit working as intended and no leaks detected."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 08/31/2023

"installed new bulb, control and interlocks, tested unit. now heating but turntable doesnt move.. found broken wire on harness to the motor . ordering harness/ motor. returning w/ mag/ diode just incase; ordrng 1 W10642989 (motor) and 1 W11302329 (harness - motor)"

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Tappahannock, VA 22560

Thomas B.

Job Details: 08/31/2023

Cx complaint unit is not working properly inspected unit found the shipping bolts still in place removed the shipping bolts tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Lancaster, PA 17603

Justin L.

Job Details: 08/31/2023

Cx complaint gaskets continuously falling out of door. Was able to access and found the molding of the door was too wide causing the gaskets to not stay in. Ordering the doors which will ship to cx and they will contact for return; ordrng 1 LW10798950 (rc door) and 1 W11178521 (name plate) and 1 LW10798951 (fc door)

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Aylett, VA 23009

Thomas B.

Job Details: 08/31/2023

Cx complaint unit smoked after first time use of the broiler element education on this only smoke due to first time use tested both broil and bake at 450 degrees both function as designed. called Safety to report findings unit is working properly

We serviced a

WHIRLPOOL OVEN

Model WEG515S0LS1

Near Chesapeake, VA 23323

Zachery R.

Job Details: 08/31/2023

"replaced control, spark module and dsi board, tested, unit working as designed. secured control and dsi board in bin."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Aylett, VA 23009

Thomas B.

Job Details: 08/31/2023

Cx complaint unit is not working properly inspected unit found unit is outside in a uncontrolled temperature environment which can cause unit to overheat or undercool when temperatures change informed cx unit needs to be in a climate controlled environment. Changed out control as a safety precaution unit functions as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Shenandoah, VA 22849

Danny R.

Job Details: 08/31/2023

found bolt of puly reinstaled with lock tight check ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Ashland, VA 23005

Thomas B.

Job Details: 08/31/2023

Cx complaint unit is not working properly ice maker leaking inspected found ice maker installed crooked causing the water to overfill tray and leak down reseated the ice maker and tested unit now functions Normally

We serviced a

WHIRLPOOL DRYER

Model WED8500DC3

Near Suffolk, VA 23434

Zachery R.

Job Details: 08/31/2023

"cx complaint unit not turning off, checked unit, come to find defective acu, quoted cx, cx approved repair, replaced acu, new acu is defective, advised cx they will be contacted for return visit.; ordrng 1 WPW10739349 (cntrl-elec)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Montgomery Village, MD 20886

Marc M.

Job Details: 08/31/2023

"cx complaint warm temps in rc and no ice production. inspected unit and immediately found 37 degrees in rc and 2 degrees in fc. checked and found no ice in bin. test 56- shows E5 error code. ran test 57 and found unit to dispense ice and ended with an 01 designation. checked p14 connector and found 12vdc to the ice box fan and 5vdc to the fan speed signal wire. despite recent fan replacement, it would appear the fan is in fact the failed component again. orderign control in case fan is failing due to internal short.; ordrng 1 W10846539 (evaporator fan blade)"

We serviced a

KITCHENAID REFRIGERATOR

Model kssc42qvs02

Near Ashburn, VA 20148

Richard B.

Job Details: 08/31/2023

"CX complant. No ice dispensed. Inspected unit and found ice bin frozen solid. Removed snowey ice , Found seperator door snowed shut but partially open , On return trip will need to break ice bin to free it. YUnable to remove Not in stock RB; ordrng 1 WP2252265 (button) and 1 WPW10134774 (crusher bin) and 1 W11629923 (coupler) and 1 WP2198608 (spring) and 1 2222965 (ice bin)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Towson, MD 21204

Shane M.

Job Details: 08/31/2023

installed harness. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Carlisle, PA 17015

Fred G.

Job Details: 08/31/2023

"cx complaint unit has stopped making ice. Inspected unit and took a FC temp and found -2 degrees. test 56=E5(thermistor issue), 36=01 (fan came on), 57=01 (IM did find home postion) 45=unit did call for water and water was in mold. test 15= sensor new when bin was full or empty. unit needs IM to correct issue. called TC part to be shipped to the cx, once in cx will call and set up a return visit.; ordrng 1 W11658802 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Bel Air, MD 21014

Neil H.

Job Details: 08/31/2023

called tech line cx having the off and on u.i. issue and reseting chime noise ran all components and still didn't show the issues cx will call if unit has issue again it's been 2weeks since issue happend

We serviced a

MAYTAG WASHER

Model mvw4505mw0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 08/31/2023

Per previous tech I was able to access and replace the control. I then tested the unit and found that it is now functioning as intended. I started a normal cycle. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model ART318FFDB10

Near Aberdeen, MD 21001

Justin S.

Job Details: 08/31/2023

"CX complaint wont stay cold refrigerator and freezer all the time. System had positive pressure in system. Replaced Evap and Compressor and Filter with UV dye. Filled system with 1.8oz r600a. System is now cooling good.; ordrng 1 w10143759 (uv dryer(js vs)) and 3 W11504436 (coupler(js vs))s, used 1 w10143759 (uv dryer(js vs)), and 3 W11504436 (COUPLER(js vs)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAB05

Near York, PA 17403

Bernard M.

Job Details: 08/31/2023

"Cx complaint the filter won't come out of housing. Inspected and found the side clip that helps pull filter out has fragmented keeping the filter locked in. Replaced housing provided by cx, and put new filter in, dispensed water and no leaks were found. Cx paid $180 for service and labor. Unit checks good"

We serviced a

KITCHENAID RANGE

Model KSEB900ESS3

Near California, MD 20619

Leon

Job Details: 08/31/2023

cx complaint range not holding temperature. confirmed issue found the temp sensor reading 18 ohmes and the bake element was 48 ohmes everything was reading good but the unit stop pre heating 40 degess from where it should be at ordering new control bake element and senor; ordrng 1 W11084243 (control) and 1 W10833885 (Whirlpool Oven Temperature Sensor) and 1 W10779716 (Bake Element)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Suffolk, VA 23434

Zachery R.

Job Details: 08/31/2023

"cx complaint units dispenser not staying seated. veified issue, replaced dispenser, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Bel Air, MD 21015

Neil H.

Job Details: 08/31/2023

replaced the door and ice door unit sealing

We serviced a

MAYTAG HOOD

Model UXT5230BDS

Near Suffolk, VA 23437

Zachery R.

Job Details: 08/31/2023

"cx complaint fan unresponsive, checked unit, come to find motor reading open, replaced motor, tested, unit working as designed."

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