We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Springfield, VA 22152
Christian C.
Job Details: 06/30/2023
instal new water filter-housing and tested the unit all works as designed.
We serviced a
WHIRLPOOL OVEN
Model W0C54EC0HS20
Near Ashland, VA 23005
Thomas B.
Job Details: 06/30/2023
Cx complaint unit is not working properly inspected unit found F8E0 for high speed blower fan error popped up 3 Times while attempting to use unit will need new blower fan cx could not provide a proof of purchase states the home is less than a month old stated he will call in with closing documents as soon as they are located had one hell of a attitude when telling me this ; ordrng 1 W11598119 (Blower fan)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW
Near Spring Grove, PA 17362
Sal R.
Job Details: 06/30/2023
"Per the previouse tech, I was able to access and replace the lower harness. UNit test good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near York, PA 17408
Sal R.
Job Details: 06/30/2023
"CX complai t is that the under hood light keeps blowing . I was able to inspect the lamp and the bulb. I found that the bulb is currently blown , but the lamp is reciveing the propper voltage when the light is turned on at the control. I informed CX over the phone that this concern could be related to corntrol or incoming power. I quoted CX for cost of repair with new control board (W11545876) in the amount of $370.30. CX informed me that she does not want to move foward with repair. I in fromed CX that there is a min charge for service & diag of $120.00. CX refused to pay, she informed me that someone for WP told her she does not have to pay. CX could not provide a name or refferance # for that conversation. CX owes sevice charges of $120.00 for OOW charges.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Nottingham, MD 21236
Neil H.
Job Details: 06/30/2023
ARRIVED CHECKED THE OUTLET AND I WAS GETTIN116V AND WAS DROPPING TO 111V CX GOING TO TAKE UNIT OVER TO NEIGHBOR SEE IF IT WORKS IF NOT RETURN WITH MAG DIODE AND TRANS. WITH VOLTAGE LOW AND DROPPING CAUSING ISSUE BUT CX ALSO HAVING SOLAR PANEL PEOPLE TO SEE WHY VOLTAGE THROUGH OUT HOUSE SO LOW.; ordrng 1 W11391712 (Magnetron) and 1 W10832024 (FSPW10832024) and 1 W11256462 (Whirlpool Microwave High-Voltage Diode) and 1 W11545871 ( TRANSFORMR) and 1 WPW10574736 (CAPACTRMG)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Bel Air, MD 21015
Justin S.
Job Details: 06/30/2023
"unit located in a garage. replaced the control and the compressor. vacuummed the systm down and filled to weight. checked for leaks and tested. the unit is now cooling good. the unit is now good. showed cx page 5 of owners manual location req; ordrng 1 W11506635 (coupler(js vs)) and 1 WPW10143759 (dryer(js vs)), used 1 W11506635 (COUPLER(js vs)), and 1 WPW10143759 (DRIER(js vs)) from stock"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Hyattsville, MD 20783
Leon
Job Details: 06/30/2023
cx complaint lo flow codes lo flow warnings (repeated). inspected unit found pressure switch semi clogged. unclogged and tested machine now working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Washington, DC 20037
Samuel R.
Job Details: 06/30/2023
installed adjuster kit now working proeprly
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Washington, DC 20009
Samuel R.
Job Details: 06/30/2023
replaced control and tested unit now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Herndon, VA 20170
Jason A.
Job Details: 06/30/2023
CX complaint FRIDGE warm temps. Previous tech stated FC evap leak & took picture of FC evap apart. RC evap was ordered. Called parts to reserve FC evap. 2nd Tech not needed. 2 count > JJ; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Lanham, MD 20706
Sherwood
Job Details: 06/30/2023
"cx complaint was leaking arrived and they said is hasnt been leaking recently so i could not confrim a leak. all components are running frost pattern is good, drain was not blocked and pan wasnt cracked and water is draining into pan. temps are good in both fc and rc. condenser was blocked with debris so i cleaned that as well. gaskets are sealing. no leak from water valve. advised cx to monitor"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Abbottstown, PA 17301
Sal R.
Job Details: 06/30/2023
"Per the previouse tech, I was able to access and replace the run cap. Ithen ran a recalibration and a auto test. UNit test good."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/30/2023
Changed ui and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Newport News, VA 23606
Orbie
Job Details: 06/30/2023
helped JW.
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Hampton, VA 23666
Justin W.
Job Details: 06/30/2023
replaced control checked unit to find all functions still not working. further inspected to find harness split near control and oven seam. ordering harness to complete repair.; ordrng 1 W11529071 (harness main)
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Hampton, VA 23669
Justin W.
Job Details: 06/30/2023
replaced control and tested found drain pump over heating. advised cx if control fixes unit to call us and cancell appointment for sump install. cx agreed. ordering sump with drain pump to complete repair; ordrng 1 W11416362 (sump) and 1 W11414073 (vent wax motor) and 1 W11545539 (gasket)
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS11
Near Wyomissing, PA 19610
Cody H.
Job Details: 06/30/2023
Was able to access unit with the help of JL. Found unit interlock switches were not depressing all the way and bulb had failed. Called tradecare and recieved parts auth # K17MU11NP1. Tested unit and unit now works as designed. CX already paid labor and owes nothing for parts. No further work needed.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Hampton, VA 23666
Justin W.
Job Details: 06/30/2023
cx complaint unit not washing clothes properly. checked unit to find error code f5e1. found lid latch working intermittently. replaced latch from pre id and tested unit working as designed
We serviced a
MAYTAG REFRIGERATOR
Model MFI2067AES9
Near Lititz, PA 17543
Cody H.
Job Details: 06/30/2023
"CX complains unit is not cooling and touch panel has no function. Unit is mounted in a RV to the wall and will have to be removed and made accessible for return visit. Unit will need High Voltage control for repair. Would also like to pre I.D main control for return. CX agreed to repair and to have unit removed for return visit. CX paid in full for service, labor and high voltage control with card. CX will only owe for main control if it is needed on return. Office to schedule return when all parts arrive.; ordrng 1 WP67006390 (hv board) and 1 WPW10312695 (control (PRE I.D.))"
We serviced a
WHIRLPOOL FREEZER
Model WRF989SDAM01
Near Falls Church, VA 22042
Lloyd B.
Job Details: 06/30/2023
"Cx complained of a leak. Inspected the unit and found ice on the bottom of rthe freezer. According to pointer w10632338E, unit needs new drain tube; ordrng 1 W10619951 (drain tube)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near York, PA 17404
Bernard M.
Job Details: 06/30/2023
"Cx complaint unit won't agitate or spin. Entered diag and found error code F7E1 basket speed fault. Ran test and found unit would agitate or spin. Inspected underneath and found loose connection at the actuator. Removed actuator and secured connection. Placed actuator back on, reclaibrated and ran auto test. Test completed without any further issues. Unit runs as designed"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Hampton, VA 23665
Justin W.
Job Details: 06/30/2023
replaced parts ordered tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Carlisle, PA 17015
Andrew S.
Job Details: 06/30/2023
Cx complaint is that the icemaker is not making ice. Upon arrival I found that the Icemaker will not harvest. I attempted to jump it and it is not functioning. i was able to replace the icemaker with the Pre Id'd one. i then jumped the ice maker and it harvested and filled. Unit is functioning as intended. Job complete
We serviced a
KITCHENAID RANGE
Model KESA907PSS00
Near Yorktown, VA 23693
Justin W.
Job Details: 06/30/2023
arrived to find cx thought they had home warranty. advised i was not dispatched under warranty and would have to charge cx to look into issue and have us dispatched correctly.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Charlottesville, VA 22901
Eric F.
Job Details: 06/30/2023
"Unit is in townhome complex, address leads to main office and main office is closed. Reached out to number on file, no answer. Please obtain physical address of unit when scheduling return visit.; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Newport News, VA 23606
Justin W.
Job Details: 06/30/2023
replaced element and tested unit heated to 350. working as designed
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/30/2023
"cx complaint dryer not working. Was able to access unit and found 242.3 VAC incoming. Inspected control and found it just clicks. Checked element and was 9.6 ohms. Checked fuses and tco had continuity but thermal fuse was OL. Replaced with van stock and tested unit now checks good no further work needed; ordrng 1 W10909685 (thermal fuse (JL VS)), used 1 W10909685 (thermal fuse (JL VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Newport News, VA 23606
Justin W.
Job Details: 06/30/2023
installed door with help from OA noticed conversion from water line was not ordering at my last visit due to no service pointer on file. called parts ordering and scheduled cx for monday late appointment.; ordrng 1 wp4373559 (coupler 1/4 to 5/16)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Hershey, PA 17033
Cody H.
Job Details: 06/30/2023
Was able to access unit and replace parts per previous visit. Was able to steam defrost evap from large amounts of ice. Unit now works as designed. No further work needed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ1
Near Washington, DC 20001
Samuel R.
Job Details: 06/30/2023
replaced sump qnd tested unit now working properly
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Goldsboro, PA 17319
Bernard M.
Job Details: 06/30/2023
"Cx complaint unit won't spin or agitate. Entered diag and found error code F7E1, tachometer missing. Ran test and when in agitation and spin the unit would ,make buzzing noise. Under SP#11632927, replaced capacitor, recalibrated and ran auto test, test completed without further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Falls Church, VA 22041
Lloyd B.
Job Details: 06/30/2023
Cx complained of no lights. Inspected the unit and found a faulty light switch. Installed new switch and tested and let there be light. Job complete
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPB6
Near Marietta, PA 17547
Bernard M.
Job Details: 06/30/2023
"Replaced switch per previous tech, and the compactor ram wouldn't come down, it just runs. Accessed switch and found no voltage getting from the violet to yellow connectors. Ordering switches, once available contact cx to reschedule; ordrng 1 W10813586 (switch assembly) and 1 WP777811 (limit switch)"
We serviced a
KITCHENAID FREEZER
Model KRSC703HPS00
Near Middle River, MD 21220
Shane M.
Job Details: 06/30/2023
cx complaint the unit isnt cooling at all. found no cool. put unit into test mode. verified compressor turning on. no cool on evaps. used black light. glowing on both evap. SS tech needs to determind by pressures. ordering both evaps drier compressor & 3 way valve. 3 ct 3ct 3ct; ordrng 1 WPW10239732 (evap) and 1 WPW10143759 (drier) and 1 W10779331 (compressor) and 1 WPW10643261 (evap) and 1 W11590197 (3 way valve.)
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Taneytown, MD 21787
Drew B.
Job Details: 06/30/2023
cx complaint that unit is stopping the motor turning but hears noise and when arrived checked belt and foudn no issues and pulley and motor appear good did find issue with the new filter screen housing tabs not clipping in causing the LF to stay and not start cycle at times will need to order the plastic filter housing and also call TL after fixed to document the operation of how this unit works appears to be functional as far ad the cpompressor running to cool down while drum stops etc. call to teschd; ordrng 1 W10897401 (lint box) and 1 W10739602 (bezel lint)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Baltimore, MD 21212
Shane M.
Job Details: 06/30/2023
cx complaint the unit leaking from right side of unit. cant confirmed issue. pulled unit. took a bunch of pictures. no leaks inside unit. advised cx to capture leak by cell phone.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Hagerstown, MD 21740
Ken M.
Job Details: 06/30/2023
"Element and switch replaced and tested. Unit is working properly. Did see one live roach run away from the unit, but found no evidence of them inside the unit yet. Recommended customer have an exterminator treat the home before they can cause damage to the range. Old parts left with customer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Baltimore, MD 21218
Shane M.
Job Details: 06/30/2023
installed sump. cleared codes. activated heater. unit working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Gardners, PA 17324
Andrew S.
Job Details: 06/30/2023
Cx complaint is that the display is not working. Upon arrival I found that the console has had a thermal event on to front of the panel. I am ordering the control. please contact cx when the part is available to schedule the return visit.; ordrng 1 W11126814 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Millsboro, DE 19966
Taylor F.
Job Details: 06/30/2023
Replaced pts switch from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Friendship, MD 20758
David J.
Job Details: 06/30/2023
"Customer complaint RC not cooling properly, arrived today and inspected unit, verified complaint. Found FC at 7 degrees and set at 3. Found RC set to 33 and was at 48 degrees. Placed unit into diagnostic mode and tested evap fan. Found it was working. Checked all thermistors and all passed except RC evap. Reading 9 degrees. To cold. Removed interior of unit and found evap to be frozen solid and thermistor to not be positioned properly. Evap cover was frozen solid to evap. Cleared all ice with steam. Made sure drain was not clogged, cleaned unit and installed new cover. Tested all features and reading now correctly. Tested fan and also is blowing. Explained to Cx that the unit needs to cool freezer first and then will cool fridge section. Checked software version and its at 7.0.0. Unit is now working as intended. Cx paid in full. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Selbyville, DE 19975
Michael E.
Job Details: 06/30/2023
"CX complaint: unit not starting. Tested and verified complaint. F8E$, F9E2 error codes and water in drip pan. Water inlet connection was loose. I was able to turn it 200 degrees. Water in drip pan felt soapy. Sink drain backs up to a minor degree which i informed CX of this. No luck in recreating leak. Unit is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL4
Near Jefferson, MD 21755
Ricardo S.
Job Details: 06/30/2023
"Cx complains about frost build up again, inspected unit,, freezer door not close properly on left top corner...gasket cks ok,. i adjust the freezer door. better seal. unti cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21206
Shane M.
Job Details: 06/30/2023
cx complaint the unit isnt washing proepr. found a dead evap fan. 120v to fan. quote for the repairs $335.56 cx paid svc by CASH. WP2315539 evap fan
We serviced a
JENNAIR COOKTOP
Model JEC9536ADS
Near Adamstown, MD 21710
Ricardo S.
Job Details: 06/30/2023
"Replaced switch and pcb assy kit, unit tested and wrosks fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/30/2023
installed gaskets per tech line test 19 heater on test 45 passed harvest test test 44 added water to mold water still dispensing
We serviced a
KITCHENAID COOKTOP
Model KGCD807XBL02
Near Boyds, MD 20841
Ricardo S.
Job Details: 06/30/2023
"Replaced parts, unit tested and everything cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Silver Spring, MD 20903
Leon
Job Details: 06/30/2023
cx complaint light not working. inspected unit confirmed issue and replaced switch
We serviced a
MAYTAG DRYER
Model MED6200KW1
Near Annapolis, MD 21402
Israel R.
Job Details: 06/30/2023
"Customer complaint unit is not working at all and ih has never worked from day one. I tested power and im getting 120 from L1 red to neutral 240, from neutral to black getting 2.5 volts. Neutral to ground 120. Then black to ground 120 and red to ground 120. Unit has electrical issue with the house wiring. Customer needs electrician to check if the plug is wired correctly. Adviced customer to call electrician."
We serviced a
KITCHENAID COOKTOP
Model KCED606GSS01
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 06/30/2023
cx complaint fan doesnt turn off in the off postion you have to turn knob to the side some for the fan to turn off. inspected unit and checked fan switch and found knbo is fine the switch turns on when on off but if you turn it to 5 oclock it turns off. ordering fan switch for return2 instock so did not rescheudle; ordrng 1 W10866567 (fan switch)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Reisterstown, MD 21136
Brian R.
Job Details: 06/30/2023
replaced sump and motor and tested unit. unit now checks and no leaks seens. job complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 06/30/2023
"arrived unit at 15 degrees nothing running full frost pattern...had to change model number from 08 to 07 model number on fridge didnt match ticket so that being said icemaker was wrong here at house and looks to be cracked snapped pic of wrong ice maker. grabbed one from v/s and installed ice maker and control plugged unit back in and cycled ice maker and cycled fine but when filling with water 3 cube slots have water. dispensed water and flow is slow, removed filter and flow is great so showed cx she neeeds filter and told her to get the #1 filter. unit is good to go; ordrng 1 W11546935 (icemaker SD V/S), used 1 W11546935 (icemaker SD V/S) from stock"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Norfolk, VA 23518
Carl A.
Job Details: 06/30/2023
"cx complaint of smelling a burning smell and unit not working ,checkedu nit to find thermal cutoff open and themal fuse open replaced both parts tested unit works as designed break down as follows 1/W10900067,Thermal Cut-Off Fuse,1/wp3392519 thermal fuse service call 0.00parts 74.08shipping 15.00labor 110.00sub total 199.08tax 4.44grand total 203.52cx dose not have email ; ordrng 1 W10900067 (Thermal Cut-Off Fuse CA / VS), used 1 W10900067 (Thermal Cut-Off Fuse CA / VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Manheim, PA 17545
Cody H.
Job Details: 06/30/2023
"CX complains unit is not making ice. CX is outside warranty and agreed to service fee. Found condenser to be clogged with pet hair. Was able to clear condenser and found icemaker had rotation but no water, found fill tube to be frozen as well as water chute for icemaker. Was able to steam fill tube and ice maker and get unit to fill with water. Unit now works as designed, no further work needed. CX paid with check. CX declined email"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/30/2023
"replaced splutch, actuator and gearcase, calibrated unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXML00
Near Sinking Spring, PA 19608
Justin L.
Job Details: 06/30/2023
Cx complaint unit not cooling. Was able to access unit and found ice build up on evap. Removed to find defrsot failure. Cleared ice but ordering the parts needed for repair. Once in office will need to set return; ordrng 1 W10129821 (evap harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21230
Shane M.
Job Details: 06/30/2023
"cx complaint the unit isnt cooling proper. found frozen over evap. took evap cover off, discovered brown wired pulled from harness. service pointer for this issue. cleared ice off evap. ordering element w harness.; ordrng 1 W11650660 (element)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2067AES9
Near Lititz, PA 17543
Cody H.
Job Details: 06/30/2023
"CX complains unit is not cooling and touch panel has no function. Unit is mounted in a RV to the wall and will have to be removed and made accessible for return visit. Unit will need High Voltage control for repair. Would also like to pre I.D main control for return. CX agreed to repair and to have unit removed for return visit. CX paid in full for service, labor and high voltage control with card. CX will only owe for main control if it is needed on return. Office to schedule return when all parts arrive.; ordrng 1 WP67006390 (hv board) and 1 WPW10312695 (control (PRE I.D.))"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Smithsburg, MD 21783
Drew B.
Job Details: 06/30/2023
replced all parts tested and no leaks and noises and check sgood.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS11
Near Wyomissing, PA 19610
Cody H.
Job Details: 06/30/2023
Was able to access unit with the help of JL. Found unit interlock switches were not depressing all the way and bulb had failed. Called tradecare and recieved parts auth # K17MU11NP1. Tested unit and unit now works as designed. CX already paid labor and owes nothing for parts. No further work needed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Stephens City, VA 22655
Ezra M.
Job Details: 06/30/2023
"unit resetting when motor energized. ordering motor, capacitor, actuator and control; ordrng 1 W11497303 (motor) and 1 W11481722 (actuator) and 1 W11428524 (capacitor) and 1 W11607637 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Sparrows Point, MD 21219
Emmanuel R.
Job Details: 06/30/2023
"Doesnt need svc, cancelled at the door."
We serviced a
JENN-AIR OVEN
Model JGRP548WP02
Near Berryville, VA 22611
Ezra M.
Job Details: 06/30/2023
"cleaned nozzle on front left burner, found broil ignitor out of position, repositioned, verified secure, tested, working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near East Berlin, PA 17316
Sal R.
Job Details: 06/30/2023
"Lowe doispatched incorreclty , please see correct MN ? SN #WZF34X16DW04 / UX2302275. CX to have Lowes redispatch correctly.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL RANGE
Model KEBS109BSS00
Near Lusby, MD 20657
David J.
Job Details: 06/30/2023
"Cx complaint inner glass broke arrived today and inspected unit verified complaint. Cx could not find MS but it was under console. All other parts are connected and only need glass. Quoted Cx for repair and he will let us know within 30 days from today, Cx paid 120.00 service call. Job complete ; ordrng 1 WPW10335920 (Inner door glass)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MSS
Near Potomac, MD 20854
Julian H.
Job Details: 06/30/2023
CX complaint about not getting waer or ice just got unit installed confirmed water pressure to a bucket looks good filter not all the way in pushed in tested sound from valve getting power pulled filter out completely dried issue with filter housing replaced from preid resume water & working icemaker filled with water
We serviced a
AMANA DRYER
Model NED4655EW1
Near Elizabeth City, NC 27909
Austin D.
Job Details: 06/30/2023
"cx complaint unit not heating. checked all safetys and found no issues. made sure all connections were tight. element is reading in range. thererfore, the unit is good to go. advised cx to check airflow whenever they return the unit to the consumer."
We serviced a
KITCHENAID FREEZER
Model KSC24C8EYY02
Near Bethesda, MD 20817
Julian H.
Job Details: 06/30/2023
GOT HERE dumped charge test compressor & start working charge system with 140psi of nitorgen apply soapy solution to joints found a leak on capillary tube on RC's evap fix leak on capillary charged with 5.5oz of R134a & unit holding pressures developing frost pattern on evaps MUST WAIT 24 HRS TO COOL DOWN TO TEMPS
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306EPA00
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/30/2023
"CX complaint moisture in the Rc.Inspected unit, confirmed moisture under and around evap cover. Tested door gasket by using a piece of paper, found it not sealing properly on lower right corner. Molded gasket with heat and installed a couple of spere pioeces of foam strip between gasket and liner on that corner. Ran the paper test again, the gasket sealed properly all around the door."
We serviced a
JENNAIR MICROWAVE
Model jmc2430ll00
Near Great Falls, VA 22066
Simon
Job Details: 06/30/2023
CX complaints microwave door not function properly .inspected uint door switch no locking .orderd both door switch.SZ; ordrng 2 W10211972 (door switch)s
We serviced a
JENN-AIR COOKTOP
Model JEC4536KS00
Near Towson, MD 21286
Neil H.
Job Details: 06/30/2023
CX COMPLAINT WAS GLASS WILL STILL BE HOT WHEN THE H GOES OFF EXPLAINED THE ELEMENT TEMP IS WHAT THE H DISPLAY SENSOR IS READING AND ELEMENT WILL BE COOL BUT THE HEAT ABSORBED INTO GLASS AND HOLDS LONGER STILL MAKING SURFACE HOT/WARM TIME AFTER UNIT USED
We serviced a
JENN-AIR RANGE
Model JER8885RAB
Near Crownsville, MD 21032
Emmanuel R.
Job Details: 06/30/2023
"Cs knob is broken, confirmed complaint. Far left knob has frayed.Ordering knob.Customer paid in full. Cash in bin.; ordrng 1 WP74008921 (knob)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ1
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/30/2023
Replace stainless inner door panel unit now operating properly. No issues noted
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Perry Hall, MD 21128
Neil H.
Job Details: 06/30/2023
"CALLED TECH LINE AFTER REPLACING THE DIODE,CAP,FILTER BOARD, SWITCH FOUND O.L. ON TRANS WHICH IS NEW BUT WANT M.R. TO INSPECT TO ENSURE NO DAMAGE; ordrng 1 W11540981 (Transformr), used 1 LOOK (HAVE M.R. INSPECT PLEASE) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harpers Ferry, WV 25425
Ken M.
Job Details: 06/30/2023
Customer complaint is that there is a large dent at the top of the back left of the unit. Visual inspection confirmed that the dent has opened the frame. Unit needs a new tub.; ordrng 1 W11409866 (tub assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Crownsville, MD 21032
Emmanuel R.
Job Details: 06/30/2023
"Cs unit is not cooling in freezer, confirmed complaint. I found the temps in the Fc is 28degrees, compressor is running constantly. Fc thermsitor reading open and control board smells like it burning hot plastic. Replaced control board.Ordering fc thermsitor harness.; ordrng 1 W11452196 (Fc fan/harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Upper Marlboro, MD 20774
Leon
Job Details: 06/30/2023
cx refused at the door. did see from a distance that unit was outside of a hot garage but client refused for us to take a look.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Great Falls, VA 22066
Jason A.
Job Details: 06/30/2023
CX complaint MW broil element hanging. Replaced support. Test MW heats & convection working > JJ
We serviced a
WHIRLPOOL DRYER
Model WED5300SQ0
Near Fairfax, VA 22032
Christian C.
Job Details: 06/30/2023
Cx complaint unit is not drying clothes all the way. Cx is using timed dry. Inspected unit set for timed dry. Unit is heating up. Checked vent to unit has some lint buildup. Turned on unit and checked vent to outside and little to no airflow. Found vent cut and damaged. Cx will get it replaced.
We serviced a
MAYTAG WASHER
Model LAT8600AAW
Near Silver Spring, MD 20901
Leon
Job Details: 06/30/2023
cx compalint washer leaking. confirmed issue found sleeve injector squirting water out. checked for clogs found none. let customer know which parts are needed. client will find parts on his own and call us back if following through with repair.; ordrng 1 WP215447 (Injector Sleeve) and 1 WP213015 (Injector Tube Nozzle) and 1 WP215235 (Injector Tube)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Washington, DC 20008
Brian F.
Job Details: 06/30/2023
"Cx states unit gives F9E1 error, entered diagnostic mode, found saved F9E1, cleared error. Ran service test, completed with no errors. All electrical checks good, drain pump can overheat and lock up according to tech sheet, works again after cooling. Installed new drain pump, tested, unit is now working properly."
We serviced a
WHIRLPOOL ICE MAKER
Model GSS26C5XXY02
Near Baltimore, MD 21206
Shane M.
Job Details: 06/30/2023
cx complaint the unit isnt making ice. found icemaker stuck in rotation. service pointer for icemaker. replaced icmekaer. will be making ice in 3-4hrs. pre id mandatory if cx calls back wpw10258562 valve.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA75SAHZ0
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 06/30/2023
"Cx complains that the upper rack falls down, isnpected unti, the adjuster on the right side broke, replaced adjsuter kit, unti tested, upper rack works fine"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Stafford, VA 22554
Robert W.
Job Details: 06/30/2023
Replaced board and timer tested unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Elizabethtown, PA 17022
Cody H.
Job Details: 06/30/2023
"Was able to access unit. Was able to remove washplate and hub, but the splines for the washplate was siezed to the gearcase shaft and could not be removed. Unit will now need outter tub and wash basket. Both parts will be shipped to the CX. CX to call office when parts arrive undamaged. Unit will need 2nd tech for return.; ordrng 1 W10752719 (basket) and 1 W11219115 (outter tub) and 1 look (look)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Glen Allen, VA 23060
Eric F.
Job Details: 06/30/2023
"Confirmed cx complaint unit not heating. Found terminal wires lost continuity. Replaced with pre-id'd part kit, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MSS00
Near Frederick, MD 21702
Marc M.
Job Details: 06/30/2023
"cx complaint still minimal ice production (much less than 56-72 cubes in 24 hours). inspected unit and found about two icemaker trays worth of ice in bin upon arrival. cx states that based on previous consistency that amount will remain for the rest of the evening and he can expect about two more trays worth over night. icemaker itself was already replaced during previous service. checked temps and found -2 in fc. performed optics check detailed in 'Troubleshooting Guide'. when forcing ejector teeth into position the unit did continue the cycle, eject ice, and fill with water after 2 minutes proving good optics/icemaker/valve. contacted techline to review findings. determined 'unit operating as designed' per TL. SR7736757891"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Ocean View, DE 19970
Michael E.
Job Details: 06/30/2023
CX complaint: longf dry times. Testeed and verified complaint. Unit is heating and tumbling. Unit failed air flow test in the red. I advised CX to contact builder or have a company clean out venting. Unit is working properly. Job is complete
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Frederick, MD 21702
Marc M.
Job Details: 06/30/2023
cx complainit no ice production. inspected unit and found unit does fill. after fill uit did not cycle the recirculation pump. replaced with pre id parts and tested unit. unit now checks good.
We serviced a
JENNAIR OVEN
Model JJW3430LL00
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/30/2023
"Cx complaint oven not working, broken door glass.Confirmed broken door inner glass clearly broken by impact (cx said my son dropped someting on it). Ran test mode, found F3E0 and F3E3 errors. I was unable to pull the unit out, the power cord was too short, running behind the MW above, and connected inside the cabinet abovw the MW. Removed console,found P3 connector loose. Pushed connector in and cleared errors. Ran a beke cycle, the oven worked as designed. Quoted the repair $397.58, with $110 labor for inner door glass W11325529 replacement. Cx wants to call Jennair; ordrng 1 W11325529 (door inner glass)"
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Washington, DC 20015
Brian F.
Job Details: 06/30/2023
"Cx states unit making screeching noise. Tested and confirmed. Found worn idler causing noise, installed new idler, tested, unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/30/2023
Cx complaint unit is not filling found the gill valve unplugged reseated and tested unit now functions Normally charged 120.00 Service call
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waynesboro, PA 17268
Drew B.
Job Details: 06/30/2023
"cx complaint tht unit is makin noise when it slows down when the unit spinning.. the unit fills with water good no issues unit lid locks no issues, and the drain pump kicks on and no issues their when unit agitates no issues and when spinning starts making loud grinding noise.. i found the unit to have a teeth stripping in ccam pulley i replaced pulley and tested and no noise and full operations checks good."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Baltimore, MD 21206
Shane M.
Job Details: 06/30/2023
cx complaint the unit isnt washing proper. found F7E3 F7E4 F7E6. ordering slider rotor stator cluth; ordrng 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W10915700 (stator) and 1 W10754448 (cluth)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Burke, VA 22015
Christian C.
Job Details: 06/30/2023
Cx complaint unit door latch does not close. Inspected unit and door latch is in closed position and cannot reset. Ordering lid latch and strike.; ordrng 1 W11565030 (lid latch) and 1 W11316914 (strike)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Elizabeth City, NC 27909
Austin D.
Job Details: 06/30/2023
"cx complaint the unti is not spinning. checked the unit and unit was not calibrated. therefore, i calibrated the unit and made sure all connecctions were tightlty secured. therefore, the unit is good to go. also testeed in a drain and spin. no issues foujnd."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Chambersburg, PA 17202
Drew B.
Job Details: 06/30/2023
"cx complaint that unit is not going through the cycles and wont wahs or do much from what they say.. i found the unit to try to start then just short out i found the unit to have bad cold psi coming through being clogged well screen limiting ccold water input.. the unit does lock and hot is good. when the unit drain no issues but as soon as the yunit tries to agitate the unit goes blank and does nothing then comes on and unlocks,, will need a new lower harness and acu for repair..; ordrng 1 W11603810 (acu) and 1 W11652038 (lower harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Millsboro, DE 19966
Taylor F.
Job Details: 06/30/2023
Cx complaint is unit not starting. Tested inspected and verifed complaint. Found the UI to be defective. Replaced UI from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
KITCHENA REFRIGERATOR
Model KRFC704FPS03
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/30/2023
Cx complaint of rc cooling issues. Did confirm evap frozen over and gaskets ripped. Cx is going to defrost unit before return Wednesday. Will replace panel and gasket then.; ordrng 2 W10917313 (Gasket)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Locust Grove, VA 22508
Tanner B.
Job Details: 06/30/2023
"loose connection on dampner , if cx calls back send me a shop job"