We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Ocean City, MD 21842
Frederick R.
Job Details: 09/01/2023
Replaced control and console per prior diagnosis. Tested unit after repair and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704LPA0
Near Gibson Island, MD 21056
Dustin F.
Job Details: 09/01/2023
"CX complaint: Ui intermittantly not workingInspected unit, could not confirm complaint. Ran test cycle and found no error codes. If happens again CX will record video and call back."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Ashburn, VA 20147
Ken M.
Job Details: 09/01/2023
"Customer complaint is that the unit goes straight from sense to done. Customer started a cycle empty and the lid locked, unlocked, and the just sat for a while, occasionally spinning the basket about once a minute. Unit eventually stopped and gave error code F7E4. Started a test cycle and the unit filled, drained, and locked properly. but failed to agitate or spin as it should and gave error code F7E3. Capacitor tested at 50.7uF, but there was a sticky brown substance on the outside of the capacitor. Capacitor replaced and unit retested. Unit still refused to agitate or spin. Ordering control, lower harness, actuator, splutch, motor and belt. When basket is spun by hand, the gearcase grinds. Ordering gearcase as well. Washplate is removable.; ordrng 1 W11395618 (capacitor) and 1 W11449840 (gearcase) and 1 W11643701 (lower harness) and 1 W11513246 (control) and 1 W11283592 (motor-drve) and 1 W11481722 (actuator) and 1 W10721967 (drive pulley) and 1 W11239857 (belt), used 1 W11395618 (CAPACITOR) from stock"
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Locust Grove, VA 22508
Thomas B.
Job Details: 09/01/2023
Cx compliant unit is not working properly inspected unit removed and replaced the control tested for proper use unit now functions Normally. Verified unit is heating and operating properly
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Marietta, PA 17547
Sal R.
Job Details: 09/01/2023
"CX complai t was that the unit is not making ice. I found that the fill tub was frozen over. I was able to access and teh door harness and took a resistanse reading of the defrost heater and found a O.L. I found the harbess to be crimped , nut not broken . UNit will need 1 FC door . I quoted CX for the cost of repair. I collected $120.00 via credit card for service charges."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Olney, MD 20832
Ricardo S.
Job Details: 09/01/2023
"Replaced parts, reset power, unit tested and dw works fine"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Elizabethtown, PA 17022
Sal R.
Job Details: 09/01/2023
"Per the previouse tech ,I was able to access and replace the front panel. Door now closes with out issues. Unit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 09/01/2023
"Replaced sound pads, reset power, compressor run and sound fine.. also the condenser fan motor cks and workis ok"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Mount Joy, PA 17552
Sal R.
Job Details: 09/01/2023
I was able to assist JL with removel and install of new FC door.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Stafford, VA 22554
Tanner B.
Job Details: 09/01/2023
"installed new control and switches , tested unit. Job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Gambrills, MD 21054
Davonte
Job Details: 09/01/2023
"installed new timer, tested unit. timer no longer making buzzing noise"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Rhoadesville, VA 22542
Thomas B.
Job Details: 09/01/2023
Removed and replaced the control tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Front Royal, VA 22630
Ezra M.
Job Details: 09/01/2023
rust spot on bottom of spin basket. ordering spin basket.; ordrng 1 W10554251 (spin basket)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Alexandria, VA 22310
Christian C.
Job Details: 09/01/2023
Installed LF switch. Tested burners all working. Cx tested. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model WTW7500GW2
Near Severna Park, MD 21146
Dustin F.
Job Details: 09/01/2023
"cx complaint: unit no washing clothes.Inspected unit, confirmed GEarcase ruptured and sprayed oil all around under unit. pulled washplate and found splines in center rubbed raw and spin basket warped. Ordering new washplate, screw, spin basket, gearcase,slider,clutch,motor,rotor for return visit. 2 count gearcase job.; ordrng 1 MVWB835DW4 (lid) and 1 W10811960 (spin basket) and 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11393685 (gearcase) and 1 W10915700 (motor stator) and 1 W10734521 (Slider) and 1 W10754448 (clutch) and 1 W10915701 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hampton, VA 23663
Justin W.
Job Details: 09/01/2023
found valve manufactured incorrectly. unit no longer leaking. advised cx to monitor and if unit begins leaking to call us back and we will come back out with valve. unit working as designed
We serviced a
MAYTAG WASHER
Model MVW5430MW
Near Severna Park, MD 21146
Dustin F.
Job Details: 09/01/2023
"cx complaint: unit not spinning and cycles not working right. CX stated 1 drain spin cycle took over an hour. Inspected unit, found no fault codes for unit. found pressure hose kinked and bad capacitor. replaced capacitor with pre id, calibrated, then ran quick wash and drain n spin cycles. unit cleared cycles with no issues. cycle times were almost perfect. unit now operating as intended."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Silver Spring, MD 20903
Israel R.
Job Details: 09/01/2023
Customer complaint unit is rusting the racks and the element. I found the heater is rusting and is eating through the grey part. I found the racks are rusting as well. I replace the heater tested unit is heating and working. Ordering ipper and lower rack. Call customer when part is available.; ordrng 1 W10909088 (dishrack upper) and 1 W10161215 (dishrack)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Carlisle, PA 17013
Fred G.
Job Details: 09/01/2023
i was able to access unit and replace the interlock kit as per previous visit. tested unit and found unit now checks good.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS20
Near Lothian, MD 20711
Shane B.
Job Details: 09/01/2023
installed orderd part and tested unit seveal times. working as designed.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Scottsville, VA 24590
Kyle A.
Job Details: 09/01/2023
Changed harness and unit is now as designed as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Clinton, MD 20735
Shane B.
Job Details: 09/01/2023
"cx complaint is the unit not draining and displaying F9E1. when i arrived unit has a little water in it and was unplugged. restored power, lid unlocked. checked for codes and found F9E1, F2E1, F8E6, F1E2, cleared codes and ran drain pump. i can hear a humming but no water flows. inspected pump and found nothing clogging pump. replaced with preIDed part and tested unit. unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Afton, VA 22920
Eric F.
Job Details: 09/01/2023
"Tested unit, unit is heating properly. Checked rinse aid dispenser, cx states that she had rinse aid in the unit initially but recently ran out. Advised cx to use extended heat dry settings if she does not use rinse aid. Cx has been using express wash and standard dry settings with no rinse aid and is concerned about the amount of water left on the dishes. Advised cx that without rinse aid she must use the extended heat option and even then the drying quality may not be what she could expect with the rinse aid. Showed cx blurb from use and care guide explaining rinse aid function."
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ03
Near Hampton, VA 23661
Justin W.
Job Details: 09/01/2023
cx complaint no or low ice production. checked unit to find temps at -0.8fc and 34.8 rc. called techline spoke to Joe tested heater at 1.5 kohms. tested voltage to heater to find 0 vdc to heater at red and white connector. found no voltage at control from p2-6 p1-2 ohmed out between two wires to find 1.8 kohms. ordering control to complete repair 7 in stock. scheduled for 9/13/23 left legs up advised we will level unit on return; ordrng 1 W10843055 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Fishersville, VA 22939
Eric F.
Job Details: 09/01/2023
"Confirmed cx complaint unit not cooling properly. Found unit not properly defrosting, bimetal sensor not functioning. Replaced with pre-id'd part, tested unit, unit working as designed. Cx paid in full."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Lebanon, PA 17046
Cody H.
Job Details: 09/01/2023
"CX complains unit has no cooling. CX is without manufacture warranty but has agreed to service fee. Found unit compressor and condenser fan were not coming on at all and unit control was unresponsive. Unit lights are coming on. Found unit was not recieving voltage out of control to compressor/condenser. Unit will need control for repair. Quoted cx for repair to which cx declined. CX paid service fee, no further work needed unless cx calls in and agrees to pay for repair. CX DECLINED EMAIL. SEE STICKY NOTES FOR FURTHER DETAILS."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Staunton, VA 24401
Eric F.
Job Details: 09/01/2023
"Arrived at home, found unit on sensing mode, sheets wrapped up in a ball on one side of washer. Unit is stopping due to off balance conditions. Spent an hour with cx going over wash procedures with google translate and ensuring that unit completed wash. Documented issue with techline."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Gordonsville, VA 22942
Thomas B.
Job Details: 09/01/2023
Cx complaint unit is not working properly inspected unit found E5 error for timed ice making cycled ice maker it cycles properly however can hear some binding ran test 45 water filled the tray unit will need new ice maker assy ordering the part; ordrng 1 W11658802 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Orrtanna, PA 17353
Andrew S.
Job Details: 09/01/2023
Per previous diag I was able to access and replace the control and encoder. I then tested the unit and found that it is now functioning as intended. Jo0b complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Alexandria, VA 22304
Lloyd B.
Job Details: 09/01/2023
Cx complained the unit leaked. Inspected the unit and found the spray arm may be cracked and shooting water at the left side. Unit needs new spray arm; ordrng 1 W11101428 (spray arm)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Millsboro, DE 19966
Michael E.
Job Details: 09/01/2023
CX complaint: condensation in unit. Tested and verified complaint. Air flow test failed in red. Disconnected vent and unit passed in green. Water in vent line which i emptied into a bucket. Connected vent line and ran test again and now it fails in the yellow. I went over my findings with CX and builder. Unit is working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Woodbine, MD 21797
Brian R.
Job Details: 09/01/2023
cx complaint lights are out. found freezer light is bad again. unit shell starting to crack and split with as many times lght has been replaced. unit now checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Chesapeake, VA 23320
Branden R.
Job Details: 09/01/2023
"cx complaint lo flo error , checked unit and found bad cold valve on unit not allowing unit to put in water , replaced and tested unit is now running as designed and no more errors ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Pasadena, MD 21122
Dustin F.
Job Details: 09/01/2023
"replaced control per previous tech and tested unit, unit now works as intended. baffle opens and closes good."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Virginia Beach, VA 23464
Branden R.
Job Details: 09/01/2023
cx complaint unit making noise checked unit and found unit will need dryer repair kit . replaced idler pully and new idler pully making squeaking noise when installed ordering new idler pully and dryer repair kit .; ordrng 1 wp691366 (idler pully) and 1 4392065 (repair kit)
We serviced a
MAYTAG DRYER
Model MED6200KW
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 09/01/2023
"cx complaint unit making loud noise, cheked unit, come to find debris in track, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Norfolk, VA 23502
Branden R.
Job Details: 09/01/2023
cx complaint broken or missing parts - door gasket - rc checked unit and found gasket unseated allowing warm air to enter unit . added permagum to gasket to hold and tested unit is now running as designed .
We serviced a
MAYTAG DRYER
Model MDE3000AYW
Near Chesterfield, VA 23832
Chris B.
Job Details: 09/01/2023
"cx comp unit will not dry cl,othews isnp unit conf cx comp found unit will tumble and dry found vent very clogged advised cx to clean vent unit is working as desighned"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Norfolk, VA
Branden R.
Job Details: 09/01/2023
cx complaint unit not cooling checked unit and found frost build up defrosted and found heater connetion unseated . replaced with new heater harness and tested unit is now running as designed . tryed to call out to cx 4x and no one would come down stairs . left ty card on unit and left the house no one anwsering when calling out for someone to sign ty card . unit running as designed .
We serviced a
KITCHENAID REFRIGERATOR
Model Krmf706ebs01
Near Vienna, VA 22182
Demonte S.
Job Details: 09/01/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling after last repair. I then checked running pressures. I'm getting -5 on the low side and 10 Psi on the high side. Put the unit into Service Test 4 to open 3 Way Valve. Unplugged the unit. I then ran nitrogen through the system to 140 Psi. Let the unit sit for 20 mins. No change in pressure. Unit is holding 140 Psi of Nitrogen. ( it's almost like someone emptied the system.) Filled the unit with 6.0 Oz's. Running pressures are 125 Psi on the high side and 2 Bars on the low side. Unit is starting to Cool. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Virginia Beach, VA 23462
Branden R.
Job Details: 09/01/2023
"cx complaint unit not spinning clothes out . checked unit and found no error codes , found no oil on gearcase . While testing notice wash basket warped not allowing unit to spin properly . advised cx i will be ordering wash basket for repair . cx agreed .; ordrng 1 W10554251 (wash basket)"
We serviced a
JENN-AIR UNKNOWN
Model JGS9900CDS02
Near Washington, DC 20003
Samuel R.
Job Details: 09/01/2023
cx complaint unti is not heating properly taking to long.inspected unit and founf bake ignitor to just light up but not bring gas in.further inspoection tested unit in broil and found temo sensor not reading properly and not letting unti go past 220.will need bake ignitor and temp sensor.12001655, W11596211; ordrng 1 W11596211 (bake ignitor) and 1 12001655 (temp sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Leesburg, VA 20176
Ken M.
Job Details: 09/01/2023
"Customer complaint is that the freezer door is not closing properly. Found that the rails are not pulling the door in closed and that the door was skewed to the right. Was able to realign the door, but the rails need to be replaced. Also found that the door is warped. Ordering door.; ordrng 1 W10821257 (dor-fip ss) and 2 WP13055901 (slide)s and 1 W10909682 (nameplate)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Frederick, MD 21701
Ricky E.
Job Details: 09/01/2023
"customer stated that the units hood lamp never worked since move in in april. verified issue. fnd both filiments on the bulb broke with no signs of the bulb blowing.. pulled control and inspented the triac and fnd no crack.. replaced the bulb, unit cks ok. suspec faulty bulb from factory"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Sandston, VA 23150
Chris B.
Job Details: 09/01/2023
called saftey. cx comp unit leaks insp unit found unit leaking from float switch insp float switch found unit to be leaning forward leveled unit tested insp for leaks unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Falls Church, VA 22041
Lloyd B.
Job Details: 09/01/2023
Cx complained the unit did not make ice. Inspected the unit and found it received 119vac but did not cycle. Installed new IMA and the unit cycled and began as harvest. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD8127LW1
Near ,
Ricky E.
Job Details: 09/01/2023
"3-3 customer stated tht the unit wasnt running. verified issue and fnd a error for a shorted or open thermister.. the unit will not run, but the relays on the acu are not firing... the unit will need the ui, control thermal fuse and thermister...; ordrng 1 WP8577274 (thermistor) and 1 w11618918 (acu) and 1 w11626080 (ui assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Gaithersburg, MD 20878
Julian H.
Job Details: 09/01/2023
CX complaint about unit not cooling at all room temps on both cavities went to evap & found no frost went to the back plugged watt meter to the wall checked compressor & running really hot & all thee time pulling 2.5amp little high issue with sealed system need parts & labor CBE for 5yrs 3 COUNTS SEALED SYS TECH ONLY;; ordrng 1 W11506635 (process stub) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer) and 1 W10507884 (compressor)
We serviced a
KITCHENAID DOWNDRAFT
Model KXD4636YSS7
Near Davidsonville, MD 21035
Davonte
Job Details: 09/01/2023
"cx complained downdraft wouldnt go up and down. confirmed cx complaint. after replacing upper arm and screw unit began to move down, screw broke off into upper arm while rotating. unit will need another upper arm and screw; ordrng 1 wpw10421280 and 1 WPW10422764"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Woodbine, MD 21797
Brian R.
Job Details: 09/01/2023
cx coplaint is high flames. found unit not converted. changed kit out and adjusted valves and she said perfect now. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Westminster, MD 21158
Brian R.
Job Details: 08/31/2023
cx complaint is temps and no ice and unit keeps powering off. took temp readings first of 10 in freezer 38 in fridge 22 through ice maker. ice bin has maybe 2-3 batches of ice in it. cx said we have been out -5 times maybe for this issue and replaced a bunch of parts. called tech line again and spoke to Ed, tested and checked entire unit and wall plug and ran through all tests. units going into review for maybe a internal issue as all parts have been replaced and still power and cooling issues. cx will get a call when everything goes through. placing job on hold for now. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Mount Airy, MD 21771
Brian R.
Job Details: 08/31/2023
cx complaint is unit wont run like it should. says she presses start and the unit will run a few seconds but lid wont lock then goes into drain and thats it. no codes in unit. ran auto test to see how unit ran. unit filled good then drained. lid then locked and motor hums and no movement or shifting. then unit stops and flashes F6E1 code. for Communication Error: UI Cannot Hear ACU. per S Code that covers parts and labor for this issue and unit and per techline as well as trade care age does not matter as unit has scode and s codes come out after date of unit. i replaced capacitor and plugged unit back in and ran auto test again. unit now checks and runs as it should. cx will pay service for today. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Ellicott City, MD 21043
Robert L.
Job Details: 08/31/2023
"cx complaint stopped making ice again, T56 e5, t58 01 cold, T57 cubes in mold came oujt, T45 valve ok, T36 fan good, T15 bin switch passed, slight air leak from back of ice chamber, ordering icemaker, control, gaskets, permagun and adapter; ordrng 1 W11658802 (icemaker) and 1 WPW10635022 (adapter) and 1 WPW10320706 (gasket) and 1 WPW10280988 (gasket) and 1 212643 (sealer-gum) and 1 W10739629 (gasket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Washington, DC 20002
Shawn D.
Job Details: 08/31/2023
"opened system to find it low on freon so got cx and told repair is not guranteed fridge has a freon leak and looks like someone else has been here before and added froen to system. checked evaporator and no signs of oil should be able to feel oil if leaking. cx told me to try and fix so i replaced the compressor uv drier and coupler then vacumed system down and is holding 30 inch vac so filled to 5 oz and started cooling. collected for labor.; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Tappahannock, VA 22560
Thomas B.
Job Details: 08/31/2023
Removed and replaced the drain pump assy tested for proper use unit now functions Normally
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS
Near Cockeysville, MD 21030
Sal R.
Job Details: 08/31/2023
"CX complaint was that the unit would make a loud noise during opperation . I found that thennise was coming from a faulty turntable motor. I was able to access and replace the motor and unit test good. I collected $301.31 for service , part, shipping , taxes, and labor charges. Unit test good."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Adamstown, MD 21710
Ricardo S.
Job Details: 08/31/2023
"Cx complains about a leak, inspected unit, the bellow cks ok.. no leaks, he complains about a detergent leak... dispenser and dispenser hose cks ok. unti works fine .. no leaks"
We serviced a
JENN-AIR COOKTOP
Model JIC4536KS01
Near Bethesda, MD 20816
Sherwood
Job Details: 08/31/2023
cx complaint long water boiling times. arrived and could not duplicate issue. called TL tested boiling times and cooktop is operating as designed. advised cx that cast iron pans are the best when using induction also to confirm straightness and flatness of bottom of pans she is using
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Cobbs Creek, VA 23035
Lucas R.
Job Details: 08/31/2023
"cx complaint unit not filling, checked unit found f8e1 code, found 120 vac to valve valve not opening, replaced valve, tested, unit working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE05
Near Phoenix, MD 21131
Sal R.
Job Details: 08/31/2023
"Per the previouse tech, i was able to access and replace the LH FC icebin draw slide . Unit test good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fawn Grove, PA 17321
Sal R.
Job Details: 08/31/2023
"Per the previouse tech, I was able to access and replace the water inlet valve. I tehn recalibrated the unit and ran a manuel test 3 for the hot & cold side of the valve and a auto test. I found the unit to be opperating as designed. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near New Freedom, PA 17349
Sal R.
Job Details: 08/31/2023
CX compli t was that the unit was leaking water into the RC. I found that the FC evap drain tub was frozeen over. i was able to steam out the FC and removed the ice blockage. I then pulled the unit out and accessed teh drain tub next to the compressor . I foud that the drain tu nipple was clooged woth lint/ debries . I cleaned out the nipple and cut it back . Unitnow test good. I advised CX to clean behind the Unit no less tehn once a month.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Baltimore, MD 21217
Shane M.
Job Details: 08/31/2023
"cx complaint the unit still isnt making ice. went to test icemaker, found icemaker failing in twisted mode, bail arm getting stuck. replaced icemaker, icemaker pass test. 3-4hrs for ice. tighten handle for cx."
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Midlothian, VA 23113
Joseph D.
Job Details: 08/31/2023
Replace supports and idler pulley greased all lubrication spots and unit now operating quietly. No other issues noted
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS03
Near Fairfax, VA 22030
Demonte S.
Job Details: 08/31/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice again. Checked the Temperatures to the unit. All Temperatures are good. Called whirlpool Techline Ref. Found that the cx is hitting the Mac Ice button for the last month and a half. This is causing the Freezer to get to -11 degrees. Then the Ice Maker will not make ice because anything under 0 Degrees the fill Tube is freezing. Was told the cx will need to wait 72 hours. Unit is working as Designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Leesburg, VA 20175
Ricky E.
Job Details: 08/31/2023
"installed parts, unit cks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Ashburn, VA 20147
Richard B.
Job Details: 08/31/2023
"Inspected unit and found E5 error code in test 56 , Timed ice making. Found when unit harvests the cubes are tiney , Found unit has good water flow , In test 36 fan is blowing cold air but 37 degrees. In freezer set to -2 degrees the temp in freezer is 7 degrees , Ordering thermister for ice box and freezer evap fan motor with thermisters . Not in stock , RB; ordrng 1 W10316760 (thermister) and 1 W11575358 (evap motor w thermisters)"
We serviced a
WHIRLPOOL WASHER
Model WTW8200YW0
Near Silver Spring, MD 20902
Samuel R.
Job Details: 08/31/2023
cx complaint unit wont spinning.inspected unit and found it to be drin pump stil running.advised cx its due to using to much soap and overloading the machine.ran a service test got error f70 and followed all steps checks out good.do have signs of unit being overloaded.advised cx to run a clean cycle with affresh to help clean unit out.unit is now working
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Carlisle, PA 17013
Fred G.
Job Details: 08/31/2023
"cx complaint unit is not cooling. inspected unit and found frost on evap cover. Cx stated another company replaced the heater with harness. I found unit falls under Technical Service Pointer. I found control is the faulty control. ordering control, once in please reach out to cx and set up a return visit.; ordrng 1 W11546609 (CONTROL)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near ,
Emmanuel R.
Job Details: 08/31/2023
"Cs unit is not locking the lid, confirmed complaint. I found the control board is sending voltage 120v but lid lock isnt responding. error code f5e3 lid wont lock or unlock is presnt aswell. Ordering lid lock .; ordrng 1 W11670519 (lid lock)"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Falls Church, VA 22041
Lloyd B.
Job Details: 08/31/2023
"Cx complained the unit did not start. Inspected the unit and found that it would not lock. In diagnostics, there were no error codes. At the lock assy, the communication wire was backing out of the connector. Pushed back in and tested and it now locks and completed each step in diagnostics. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Martinsburg, WV 25405
Ezra M.
Job Details: 08/31/2023
"replaced fc LED, lights operating normally. low ice production, fc temps at 11 degrees. unit again showing high pressures on high side. ordering drier, compressor and nitrogen to remedy partial restriction or inefficient compressor.; ordrng 1 WPW10143759 (dryer) and 1 W10832994 (compressor) and 1 W11506635 (process stub) and 1 nitrogen (nitrogen)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Kearneysville, WV 25430
Ezra M.
Job Details: 08/31/2023
"installed gasket, reordering damper due to making more noise than original.; ordrng 1 WPW10479155 (control reorder)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ2
Near Ashton-Sandy Spring, MD 20861
Israel R.
Job Details: 08/31/2023
Customer complaint unit is not drying. I tested the unit and found F7E1 error code. I ran diagnostics and no heating. Heater di not come on. I test power and found one of the leads for the heater came off and was sitting on the floor. Maybe on installation or shipping. I reseated the connector and tested. Heater is turning on. Unit is back to normal opeations. Added 8 weeks no POP
We serviced a
MAYTAG DRYER
Model MEDB835DW0
Near Laurel, MD 20707
Israel R.
Job Details: 08/31/2023
Customer complaint unit is squeling durin drying. found the unit has a bad pulley i asked the custoemr if she would like to just do the pulley and the repair kit. She sais she wants to do the repiar kit. Ordering dryer reapair kit. Collected in full.; ordrng 1 4392067 (dryer repair kit 28.63)
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Alexandria, VA 22314
Jason A.
Job Details: 08/31/2023
CX complaint COOKTOP flames are too hot - no adjustment to flame height. Verified issue. Measured 10inch WC at each orifice. Verified NATURAL GAS setup in regulator. Found installation issue with a 2nd regulator before the one supplied with unit. Much excess piping & fixturing taking up too much cabinet space. CX will call builder & compare her installation with the showroom unit. See SDPics. Called techline. > JJ;
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6LS0
Near Laurel, MD 20724
Israel R.
Job Details: 08/31/2023
Customer complaint units filter keeps coming off. I found the unit filter is bent in the back. The filter is not covered under the warranty and the is over 30 days cosmetics. Quoted for parts owes 89.91 SHe is calling the builder or whirlpool because she think she should not be paying for this. the unti si new.; ordrng 1 W11568741 (Filter 70.58)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Aspers, PA 17304
Drew B.
Job Details: 08/31/2023
"cx complaint that unit is not allowing to do anything. i found proper power to the unit an foudn the leds are stuck on i cant access diag mode and or any buittons to repsond.. stuck keys... i found need console and control call to reschd,.; ordrng 1 W11660284 (blacck console) and 1 W11672039 (control)"
We serviced a
WHIRLPOOL UNKNOWN
Model WFW8740DW1
Near Spring Grove, PA 17362
Drew B.
Job Details: 08/31/2023
"cx complaint that unit is draining slowly and not going through cycle automatically and has the error code f9e1 nd when arrived cleared the code, ran diag and foudn all funcitons are working but the pump is slow to drain out.. foudn proper drain installment. and airgap.. checked the pump and no obstructions, retested unit pump does turn on but weak pressure pumping out. will need the following parts for repair pump board.; ordrng 1 WPW10605427 (pump) and 1 W11201289 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hanover, PA 17331
Drew B.
Job Details: 08/31/2023
cx complaint that unit is flickering lights and no cooling and when arrived found lights flickeriing and leds are dim. and when accessed compressor i found not running along with the condenser fan.. pushed the harness in more and started coming on found faulty pin in the harness needs W11661849 and call to reschd. unit was runnning when had adjusted today but cant move it.; ordrng 1 W11661849 (power harness cord)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Ashburn, VA 20147
Richard B.
Job Details: 08/31/2023
CX tenant refused service Stated CX owner ordered parts online and tenant installed a few days ago. RB
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Cobbs Creek, VA 23035
Lucas R.
Job Details: 08/31/2023
"cx complaint unit not cooling properly, checked unit empty upon arrival, found evidence of incomplete defrost on evap, 2 stickers on control, ser. in range for updated control per service pointer, replaced control, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Seaford, DE 19973
Frederick R.
Job Details: 08/31/2023
"CX complaint is no cool. Inspected/tested and found compressor siezing up. CX also had bad outlet and I noticed when I was testingstart device there was a small spark. Suggested CX have outlet replaced. Replaced compressor, and installed coupler and UV drier. Pressure tested unit with nitrogen and pressure held. Vac'd unit down to 30in and filled with 70g of R600a. Final low side pressure was steady at 13 in vac. Informed CX 24-36hrs for unit to get to temps. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lewes, DE 19958
Michael E.
Job Details: 08/31/2023
Replaced air vent as per previous diagnosis. Tested unit and it is now working proper;ly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Lewes, DE 19958
Michael E.
Job Details: 08/31/2023
CX complaint: lights out. Tested and verified complaint. Ordering LED kit as per. Cannot reschedule due to BO part; ordrng 1 W11683243 (LED kit)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HW06
Near Lusby, MD 20657
Leon
Job Details: 08/31/2023
replaced the whole door for MW tested the unit made sure it worked and fit great
We serviced a
WHIRLPOOL OVEN
Model JJW2730DS00
Near Silver Spring, MD 20902
Samuel R.
Job Details: 08/31/2023
cx complaint unit is not working properly.inspected unit and got error code f2e1.reser power and checked connecetios all good.found the power and oven light not to work.unit needs a new ui control.cx pif W11236888; ordrng 1 W11236888 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS4
Near Mount Joy, PA 17552
Justin L.
Job Details: 08/31/2023
Cx stated they just bought home and when they went to clean the freezer they removed the shelves and after they were getting frost in freezer. Cx also stated another company scratched floors so documented pictures. Was able to access and found the cause of issue and correct. Cx also had concern of gaskets torn so quoted for gaskets and collected for service only as they dont want to replace. No further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Leesburg, VA 20175
Ricky E.
Job Details: 08/31/2023
"fzr 68, 4, -22 icebox 62, 7, -14, ff 62, 37, 32... W11330486 door ui 203.59, shipping 15.00... the units temps listed in diag are off. the temps are too high or too low.. the unit inner door ui would be needed to correct.. the customer is contacting wpl and costco due to repair costs"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Bowie, MD 20715
Shane B.
Job Details: 08/31/2023
installed ordered part and tested unit for cx. uni tis working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near ,
Neil H.
Job Details: 08/31/2023
complaint unit not making ice and no water dispensing found the water line was kinked which lead to low pressure and the fill tube froze and the dispenser low water pulled unit out and cleared the fill tube i/m filling with water and dispenser good now.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 08/31/2023
Replaced dual valve as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Ellicott City, MD 21043
Robert L.
Job Details: 08/31/2023
"cx complaint ice clumping in chute, on arrival found 2 cubes on top of ice door, bin ice slightly melted was able to remove bin, when door closed cubes falling thru bin, opening, inspect bint but opeing seems larger than cubes, ordering ice bin, please direct ship to cx no return visit needed; ordrng 1 W11585969 (ice bin)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Ellicott City, MD 21042
Robert L.
Job Details: 08/31/2023
"cx compalint doors rubbing, and missing top control cover, custome panels not installed properly ,missing brackets and trim on wrong, upper cover panel missing, cooling slightly affected by door issue, but 7 day temp was 37 in rc and 1 FC, doors may not be closing fully on sime ocassions , contacted bldr, he will contact install company to correct issues, gave part number for trim to bo ordered or for cx to jennair and get concessions, tested all ops ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Conway, SC 29527
Jason T.
Job Details: 08/31/2023
"Cx complaint, lower cavity light not operating proeprly, tested all circuits, found relay control fault.Bulb socket seized inside the socket, cx has bulb to repalce. Ordering control and socket to complete the repair, advised cx parts will direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11552018 (control) and 1 W10210871 (holder,lamp)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near ,
Julian H.
Job Details: 08/31/2023
"CX complaint about unable to start a cycle found that strike had a fracture unable to lock all the way in replaced with VS & working; ordrng 1 W11457841 (STRIKE for restock JH VS), used 1 W11457841 (STRIKE for restock JH VS) from stock"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Aynor, SC 29511
Jason T.
Job Details: 08/31/2023
"Cx complaint, loud chattering noises druing the cycle, found motor pulley starting to seperate from the motor shaft...blower wheel seized to the shaft. Installed parts from van stock to complete the reapir, verified all unit functions for proper operation, cycle temperature tested at 140 degress...working as designed.; ordrng 1 279827 (motor!dryer JT VS) and 1 WP694089 (wheel JT VS), used 1 279827 (MOTOR), and 1 WP694089 (BLOWER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Rockville, MD 20853
Brian F.
Job Details: 08/31/2023
"Cx states RC no cool, inspected and confirmed. Entered diagnostic mode, found saved FAE1. Ran test 56, fan did not spin, is getting 12.7 VDC from control, removed evap cover, fan not blocked or restricted. Pre id fan was not yet received, ordering evap fan.; ordrng 1 W11455373 (fan)"
We serviced a
KITCHENAID DISHWASHER
Model MDB4949SKZ0
Near Surfside Beach, SC 29575
Paul F.
Job Details: 08/31/2023
Customers complaint is middle of wash cycle it trips the breaker. For an F7 E1 error code for a failed wash motor. Diagnostic went through fine. motor seems to be overheating and tripping the breaker. wash pump has 10 year warranty oer service bench. Customer approved estimate.; ordrng 1 W11414076 (wash motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Silver Spring, MD 20906
Brian F.
Job Details: 08/31/2023
"Cx states unit not dispensing water, not making ice. Tested and confirmed, found filter not installed fully on to filter head, reinstalled filter, tested, water now dispensing, ran test 25 to fill ice maker. Unit is now working properly."