Service History 247 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MED5740TQ0

Near Waldorf, MD 20603

Shane B.

Job Details: 09/01/2023

cx complaint not starting at all. cx said first it stopped heating but still ran then it stopped running. i checked for power. terminal block has 243vac and is properly wired. inspected and found all fuses are good. element has continuity and is not grounded to chassis. i found timer not turning easily. start button also does not have continuity when pressed. ordering timer and start switch. schedule when approved.; ordrng 1 WP8566184 (timer) and 1 WPW10117655 (relay-pts)

We serviced a

MAYTAG FREEZER

Model MZF34X20DW07

Near Willow Street, PA 17584

Justin L.

Job Details: 09/01/2023

Cx complaint unit not cooling. Arrived to find outside but plugged in and unit had substanial damamge to top back corner of unit. Found that the compressor is locked. Will need 2 count compressor and drier. Once in office will need to set return; ordrng 1 W11547313 (compressor) and 1 W11109499 (drier) and 3 W11506635 (process stub)s and 1 876765 (tubing kit)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Timonium, MD 21093

Justin S.

Job Details: 09/01/2023

the bottom of the refrigerator is 37f and the top of the refrigerator compartment is 57f. can hear the compressor on but no evaporator fan is active. test 57 activates the rc evaporator fan. rc evaporator clear of frost. ran test 40 step 4 the fan is blowing good. refrigerator evaporator gets no frost on it. replaced the compressor and vacuummed down the system. Filled system with 4.5oz of r134. test 40 step 1 pressures equilize to 35psi. step 4 low side pressure is 25psi and high side pressure is 90psi. step 5 low side pressure is 18 psi and high side pressure is 100 psi. main control and refrigerator evaporator cover already replaced. called tech support and spoke with an austin. cx to monitor since unit did start working while on the phone with techline

We serviced a

WHIRLPOOL REFRIGERATOR

Model RT18BKXKQ03

Near Charles Town, WV 25414

Ken M.

Job Details: 09/01/2023

"Customer complaint is that the unit runs, but does not cool. Unit is running, but not cooling. No frost pattern on the evaporator, but compressor is running. Sealed system issue.; ordrng 1 WP2263920 (evaporator) and 1 W10843121 (filter dryer) and 1 W10285060 (compressor) and 1 482801 (mount-tray) and 1 876765 (mtg kit) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL DRYER

Model wed4815ew1

Near Accokeek, MD 20607

Shane B.

Job Details: 09/01/2023

cx complaitn is the unit heating but not drying clothes and a loud noise. confirmed complaints. unit has poor air flow. showed cx the meter and advised her to have landlord clean vent ASAP. i found noise from the rollers not rolling. replaced with VS parts. unit is now quiet. working as designed.; ordrng 2 WPW10314173 (roller VS SB)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Reading, PA 19608

Cody H.

Job Details: 09/01/2023

"cx complains unit stopped making ice then fc thawed and rc stopped cooling. FC reads 27*F RC shows 47*F. Put unit into diagnostic testing, 01- 45, 02-25, 03-41, 04- 25, 18-21, 23-75, 24- 65, 28-39, 29- 20, 33-35, 34--20, temp coming out of RC air tower is 42*F test 40.4 temp coming out of FC air tower is 41*F test 40.5 called techline and spoke to austin who said he would like a sealed system tech to read pressures and call back into techline. Pre i.ding control for return, cx will owe for control if it needs replaced. Office to schedule return.; ordrng 1 W11533213 (control (PRE I.D.))"

We serviced a

WHIRLPOOL WASHER

Model WTW4915EW2

Near Waldorf, MD 20603

Shane B.

Job Details: 09/01/2023

"cx complaint is the unit going off balance, not spinning correctly. cx says it only works properly when running very small loads. i found no saved codes. pushed basket down and let it go. suspension is worn. i ran service cycle. shifter is very loud and makes a grinding/clicking noise. it didnt sound like much was moving in the basket during agitation. during spin it sounds like agitator is turning only. ran cycle again with lid open. unit is turning basket during agitation and only turning agitator during spin. ordering suspension kit and acutator. schedule when approved.; ordrng 1 W10780044 (suspension) and 1 W10913953 (actuator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ

Near Charlottesville, VA 22901

Eric F.

Job Details: 09/01/2023

"Confirmed unit leaking water. Found ice maker fill line incorrectly positioned, spilling over back of ice maker. Repositioned line, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Columbia, MD 21044

Marc M.

Job Details: 09/01/2023

30dp.cx complaint upon arrival began as dust from belt on floor of unit. with this in mind first lifted unit to evaluate the belt condition. found belt to look brand new and with no noticeable wear (pics attached to file). cx then stated unit would not spin clothes dry. noticed cx has a drain hose extension installed (which is not and approved whirlpool part) with about 3-4 feet worth of hose laying on the floor behind the unit. explained that this will backflow water into the unit at end of cycle. cx then evolved complaint to unit was 'smoking' during use. checked for error codes and found error f7e6 stored in diag. ran auto test and found counter clockwise winding of motor failed resulting in weak agitation but normal spin speeds. replaced motor and ran cal. cycle. unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model wed4815ew1

Near Reinholds, PA 17569

Cody H.

Job Details: 09/01/2023

"CX complains unit is not spinning drum. Found unit to be heating and motor sounded to be spinning but drum was not moving. Found unit motor pulley had failed causing the idler, and belt to fail as well. Unit will need motor, belt, and idler for repair. Was able to replace motor and belt with pre i.d parts and replace idler with vs part. Retested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED.; ordrng 1 WP691366 (idler ch vs), used 1 WP691366 (idler ch vs) from stock"

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL1

Near Bethesda, MD 20817

Roberto I.

Job Details: 09/01/2023

"CX complaint F8E4 error, unit beeping and not starting.Ran diag, found F8E4 and F9E2 errors. Found also waterin the drip pan. Removed water and cleared errors. Ran a test cycle, no leaks from tub gasket or inlet valve, the unit worked ok . Possible issue with drain pump (F9E2). Replaced drain pump using v/s part. Ran a new test cycle, the unit worked as designed. If the cx calls back, pleade pre id sump/motor assy W11460946; ordrng 1 W11462456 (drain pump (RI van stock)), used 1 W11462456 (drain pump) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Round Hill, VA 20141

Ken M.

Job Details: 09/01/2023

Mullion and damper replaced and tested. Unit is working properly. Old parts left with customer.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Aberdeen, MD 21001

Neil H.

Job Details: 09/01/2023

"fc not as cold as should be found the fc evap fan was weak and also the ice maker fan weak in dia they eventually got up to speed but in natural cycling having issue maintaining high speed and making strange revving up speed sounds; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker) and 1 W11578030 ( Motor, Evaporator (includes Harness, Thermistor, And Defrost Thermostat)) and 1 WP67006337 (blade- fan) and 1 W10846539 (Whirlpool Refrigerator EvaporatorFan Motor)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Ellicott City, MD 21043

Marc M.

Job Details: 09/01/2023

installed motor and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318MDW09

Near Ocean City, MD 21842

Frederick R.

Job Details: 09/01/2023

CX complaint is switch not working.. CX had removed switch and had ordered part himself. Used CX switch. CX was not here but had unit delevered in March of 2023 but didnt hace receipt and no goods issue date. Serial number says its from May of 22. Charged CX $205 for SC and labor which was paid in full by CC. Unit is now working as designed. Job is complerte

We serviced a

KITCHENAID HOOD

Model KVUB606DSS

Near Monrovia, MD 21770

Ricardo S.

Job Details: 09/01/2023

"Cx complains that the cover base wont stay in place, inpected unit, the clip and the catch are defective, order parts; ordrng 2 W10854245 (clip)s"

We serviced a

MAYTAG DRYER

Model MGD4500MW1

Near Middle River, MD 21220

Emmanuel R.

Job Details: 09/01/2023

"Cs dryer cant select any settings, confirmed complaint. I found the timer and knob free wheels and can select any settings the inside has frayed, ordering knob and timer.; ordrng 1 W11566736 (timer) and 1 W11675852 (knob)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Severn, MD 21144

Marc M.

Job Details: 09/01/2023

"cx complaint unit showing error code. checked and found codes f7e1 and f7e6 saved in diag entry. ran diagnostic cycle and during agitation found unit not generate enough power to motor to rotate basket. also found capacitor leaking oil. per service pointer W11632927, unit is covered under scode S17538 for parts and labor, but not service call. collected only for service call. unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Baltimore, MD 21215

Shane M.

Job Details: 09/01/2023

"took evap cover off, found no signs of backed up water or improper drainage. called techline advised to change entire diffuser & air tower setup. gave quote for the repairs $378.80"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJW0

Near Stafford, VA 22554

Tanner B.

Job Details: 09/01/2023

"installed new sump, tested unit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Germantown, MD 20874

Julian H.

Job Details: 09/01/2023

GOT HERE cut into system full of refrigerant replaced parts & pulled sys to vacuum 30 inch filled with 4.27oz of r134a & holding pressures MUST WAIT 24 HRS TO SEE UNIT COOL DOWN

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Newport News, VA 23601

Justin W.

Job Details: 09/01/2023

cx complaint unit making slow ice fast. checked unit to find temps at 36 rc and -2 fc. tested ice maker completed harvest and fill. found ice bin nearly full. advised cx against blocking vents in fc. unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Prince Frederick, MD 20678

Leon

Job Details: 09/01/2023

cx complaint frost forming in FC. confirmed issue found light switch frozen closed and loose FC gasket. used steamer to remove ice and dryer to help seal until we can bring a new one. ordering door gasket; ordrng 1 WPW10714545 (FC gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Damascus, MD 20872

Ricardo S.

Job Details: 09/01/2023

"Replaced ice maker.. ran test mode, fill tube and ice maker cks ok"

We serviced a

MAYTAG RANGE

Model MES8800FZ5

Near Laurel, MD 20723

Israel R.

Job Details: 09/01/2023

Customer complaint unit is not tunring off cancel butto is not turning off the unit and they have to go to the breaker and it will turn off. I tested the unit and when the unit heats up the button start to fail. When the unit cools down the membrane starts working. Control or membrane is failing when is getting hot. Ordering Mebrane and control. Call customer when parts is available.; ordrng 1 W11040816 (swtch-memb) and 1 W11122852 (cntrl-elec)

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Sykesville, MD 21784

Brian R.

Job Details: 09/01/2023

cx complaint is unit wont start or run or do anything. said he put a pump on unit and flushed a few times and it pumped out and now nothing. tried to start unit and no fan or compressor or water. ran through tests and found bad bin thermistor as test 2 had 4 blinks as well as control issues. pump runs when you fill unit with water. will order parts needed and office will schedule.; ordrng 1 WPW10511923 (Temperature Sensor) and 1 W11325205 (UI Board) and 1 W11034363 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Chesterfield, VA 23838

John P.

Job Details: 09/01/2023

Install baffle

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Laurel, MD 20708

Israel R.

Job Details: 09/01/2023

F8E1 long fill. Customer complaint unti is filling with hot water even on tap water. I found long fill error code. I ran test and the unit is filling with cold water on tap water i could not get the unit to do it again but i got a long fill error codes. Vavle maybe failing and the hot coild opens up when is not supposed to put hot. I replace valve and tested. Unit is filling good. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Timonium, MD 21093

Justin S.

Job Details: 09/01/2023

"CX complaint refrigerator, freezer is over freezing and cons cannot get the thermostat dial off maximum. upon arrival FC had frost build up all around FC. Use a light on inside of cabin and notice a large hole at bootom left coner of the door seal. Used a heat gun to soften and mold the seal to close the gap. Tested seal again with light a gap was no longer there around both FC and RC door seals. Unit is sealed tight."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Chambersburg, PA 17202

Andrew S.

Job Details: 09/01/2023

Cx complaint is that the unit is making a loud noise when dispensing water. Upon arrival I found that the water is hammering after a short period. I removed the filter and found that the unit is not having the issue. I installed a new filter that the cx had and found that it is still not having the issue anymore. I found that the filter was faulty. Unit is functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Abingdon, MD 21009

Neil H.

Job Details: 09/01/2023

reservoir was frozen i thawed it out and took permagum and sealed the left side adapter where the water line comes through to valve in case fc air was moving through making it's way ovet to the reservoir and caused this issue water flowing to dispenser and to i/m now; used 1 212643 (SEALER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Bethesda, MD 20814

Sherwood

Job Details: 09/01/2023

cx complaint door damaged. arrived installed both part. unit is working as designed now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Stafford, VA 22554

Tanner B.

Job Details: 09/01/2023

"Installed new IM , cycled power and tested in diag.. Job complete"

We serviced a

KITCHENAID FREEZER

Model KRFF707ESS01

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 09/01/2023

"replaced fan motor, steamed ice build .advised cx to monitor unit."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Prince Frederick, MD 20678

Leon

Job Details: 09/01/2023

CX COMPLAINT is unit fc evap keeps freezing over checked the thermister in a cup of ice water and got a 8.15 ohmes test the heater the heater didnt cut on when it should called tech line told him the finding was told to replace the UI ORDERIG UI; ordrng 1 W11330971 (UI)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 09/01/2023

"cx complaint unit has defective crisper drawer, and fc door not sealing. verified issue, tried adjusting fc door, no luck, ordering parts needed to complete repair.; ordrng 1 W10805083 (rail) and 1 W10805082 (rail) and 1 W11593330 (door fc)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Abingdon, MD 21009

Neil H.

Job Details: 09/01/2023

cx complaint unit not washing and spinning found the pulley came down i reinstalled it and secured it to gearcase tight and recalb washer unit tested good.

We serviced a

MAYTAG WASHER

Model mvwb835dw4

Near Midlothian, VA 23113

Joseph D.

Job Details: 09/01/2023

Unit with leaking gear case and seized wash plate quoted customer for repair customer declined in order to shop for a new unit; ordrng 1 W11393685 (Gearcase) and 1 W10902814 (Plate) and 1 W10752187 (Bolt)

We serviced a

WHIRLPOOL WASHER

Model WRT311FZDW02

Near Richmond, VA 23225

Chris B.

Job Details: 09/01/2023

cx comp unit will frost over in fc and will drip water into rc insp unit conf cx comp found big gap in cabinet on front of lower rc in where cabinet meets interrior called tech line spoke with brandon. unit is non repaible

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0C

Near Richmond, VA 23233

Joseph D.

Job Details: 09/01/2023

"Unit with worn belt, replaced belt and unit working properly . No there issues noted ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Richmond, VA 23224

Chris B.

Job Details: 09/01/2023

cx comp unit will not dispnce ice insp unit conf cx comp found dispencer solenoid not kicking on when hit paddle ordering solenoid to complete repair; ordrng 1 WP2152713 (dispencer solenoid)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Frederick, MD 21704

Ricky E.

Job Details: 09/01/2023

"w10355582 232.28, labor 120.00, shipping 15.00, tax 13.94... units ff door gasket faulty.. customer may replace unit, and is unsure about repair..."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Glen Allen, VA 23060

Joseph D.

Job Details: 09/01/2023

Replaced failed adjuster and unit working as designed

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW1

Near Purcellville, VA 20132

Ken M.

Job Details: 09/01/2023

Customer complaint is that the unit is noisy when agitating. Suspension tested good and cabinet is level. Inspection of the drive system found the rotor bolt loose. Bolt resecured with threadlock and unit retested. Unit is working properly.

We serviced a

JENN-AIR RANGE

Model JES1750ES1

Near Glen Allen, VA 23060

Joseph D.

Job Details: 09/01/2023

Unit with failed bake element and stripped screw ordering both; ordrng 1 W10779716 (Bake element) and 1 W11233072 (Screw)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS04

Near Stafford, VA 22554

Tanner B.

Job Details: 09/01/2023

"Installed new IM , Tested unit. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW1

Near Powhatan, VA 23139

John P.

Job Details: 09/01/2023

"Cxs complaint melted wires behind back, confirmed CX complaint found red wire at heater relay on control melted. Verified ohms of heater at 9.6ohms, per tech sheet 9.7 ohms called techline talked to Chris W11556656 $95.59W11618916 $139.85; ordrng 1 W11618916 (Control) and 1 W11556656 (Harness)"

We serviced a

WHIRLPOOL RANGE

Model JGRP536WP01

Near Bethesda, MD 20817

Sherwood

Job Details: 09/01/2023

cx complaint burner sparking and clicking. arrived and confirm burners sometimes continue to spark whilem in use . called TL advised visually inspecting burner head and ignitor and if nothing seems off order harness. checked both parts everything looks normal ordering harness; ordrng 1 W10116168 (main harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Mechanicsville, VA 23116

Chris B.

Job Details: 09/01/2023

cx comp unit will not ehat inps unit threw diag mode found f7e1 no heat cleared code ran unit threw diag mode found heater works but cade keeps coming back ordering control; ordrng 1 W11087226 (control)

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 09/01/2023

"checked unit, gas pressure is good, come to find left rear burner not really changing from low to high, ordering manifold to complete repair.; ordrng 1 W10594396 (manifold)"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Hanover, VA 23069

Chris B.

Job Details: 09/01/2023

"cx comp unit makes loud squeel when left agitate insp unit found belt slipping on pully replaced belt from vs tested unit wroking as desighned; ordrng 1 WPW10006384 (belt), used 1 WPW10006384 (belt) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW1

Near Virginia Beach, VA 23454

Zachery R.

Job Details: 09/01/2023

"cx complaint defective strike unit will not start a cycle, verified issue, ordering strike to complete repair.; ordrng 1 W11457841 (strike)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Mechanicsville, VA 23111

Chris B.

Job Details: 09/01/2023

cx comp unit will not drain insp unit conf cx comp found obstruction in drain hose cleared obstruction tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Virginia Beach, VA 23461

Zachery R.

Job Details: 09/01/2023

"cx complaint unit not completing cycles, checked unit, no faults stored, come to find oil leaking from bearing onto clutch, also acu only sending 19vac to drain pump. ordering all parts needed to complete repair.; ordrng 1 W11607637 (acu) and 1 W11454372 (gearcase) and 1 W10721967 (drive pulley)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Goochland, VA 23063

John P.

Job Details: 09/01/2023

Found no store area codes ordering shocks per pointer; ordrng 2 W11316766 (Shock)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near New Market, MD 21774

Ricky E.

Job Details: 09/01/2023

"customer stated that after 12 hours the unit stopped cooling and the unit began to make a terrible sound... verified issue and fnd 2 bad solder joints at the filter drier and on the discharge line at the compressor... the compressor has failed due to this issue.. unit will need the compressor, filter drier, condenser... parts are good for 10 years...; ordrng 1 w11592009 (compressor kit) and 1 W11109499 (drier-tube) and 1 w11548259 (condenser) and 3 3callcount (3 call count)s"

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US6HB00

Near Richmond, VA 23223

Chris B.

Job Details: 09/01/2023

replaced inf switch tested unit working as desighned

We serviced a

WHIRLPOOL MICROWAVE

Model WOC95EC0AS01

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 09/01/2023

"cx complaint unti is not working at all. inspected unit and confimred not working panel works but when selecting any cycle is shows feature not available. light in oven works, light microwave does not can hear power going to bulb when you open the door. unit has a contorl issue and a bad light bulb. ordering mrc2 contol,ui, fuse and bulb for return. infomred cx parts could be on slight back order.; ordrng 1 WPW10632435 (control mrc2) and 1 W10861736 (ui panel) and 1 WP4375321 (fuse) and 1 WPW10017410 (fuse) and 1 W10886919 (bulb)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA

Near Richmond, VA 23229

Joseph D.

Job Details: 09/01/2023

unit with failed secondary drain pump and running while dry ordering train pump; ordrng 1 W11539855 (Drain pump)

We serviced a

WHIRLPOOL RANGE

Model KSGB900ESS3

Near Orange, VA 22960

Thomas B.

Job Details: 09/01/2023

Cx complaint won't go above 280 unit was set to Celsius changed back over to fahrenheit tested for proper use unit now functions Normally charged 120.00 service call

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Centreville, VA 20120

Demonte S.

Job Details: 09/01/2023

Inspected the unit. Found that the cx is saying that when they open the Door the Left Hinge will fall out . Checked the Door. Found that the Door is going past 90 degrees causing the hinge to pop out of the receiver. Installed Left & Right Door Hinges. Tested the unit. Unit is working as Designed.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Stafford, VA 22554

Robert W.

Job Details: 09/01/2023

Replaced chute and tested unit is working properly.

We serviced a

JENN-AIR COOKTOP

Model JGD3536GB00

Near Richmond, VA 23235

Joseph D.

Job Details: 09/01/2023

Left front burner with intermittent poor ground to outlet. Burner cap looks fine but unit will spark after ignition and the pawn checking resistance between burner head and ground at outlet spark immediately stops indicating that me closing the circuit solves issue meaning for some reason through the burner tube there is a poor ground. ; ordrng 1 W11083758 (Burner tube) and 1 W10826754 (Orifice holder) and 1 W11084064 (Burner head) and 1 W11379294 (Burner cap)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Lorton, VA 22079

Robert W.

Job Details: 09/01/2023

CX Complaint is the unit is leaking water. Inspected unit and found the rail is not closing all the way and is holding the gasket open when door is closed allowing unit to leak. Adjusted rail and tested door is closing properly no leak.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Powhatan, VA 23139

John P.

Job Details: 09/01/2023

On arrival tested unit found ice maker would not go through 2 harvest water filter tube in the back is too short to ice maker ; ordrng 1 W11565638 (Icemaker) and 1 W11517113 (Ice maker kit)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HWH00

Near New Freedom, PA 17349

Drew B.

Job Details: 09/01/2023

cx complaint that unit led is out but when asked if they had wrrnty showing no she showed me paper saying she does informed after taking pic of it to call them and resubmit ticket for correct auth.. the unit will need a rc section led. W11462342; ordrng 1 W11462342 (led)

We serviced a

MAYTAG DISHWASHER

Model MDBH980AWQ

Near Richmond, VA 23236

John P.

Job Details: 09/01/2023

Install door handle and spring assembly testing unit working as a design

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Lebanon, PA 17042

Cody H.

Job Details: 09/01/2023

"CX complains when they tried to run cycle unit flashes h2o error and does not run cycle. Unit shows errors f8e1 f8e2, both for no water coming from valve. Ensured no leaks from under unit, ran unit through diagnostic test and unit did not fill with water, found blockage in supply line, was able to remove blockage and restore water to valve. retested and unit now works as designed. No further work needed. CX EMAIL CONFIRMED.;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Springfield, VA 22153

Christian C.

Job Details: 09/01/2023

Cx complaint unit water and IM do not work if they would increase temps. Temps are set to recommended. Tested water and IM. All working.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lebanon, PA 17046

Cody H.

Job Details: 09/01/2023

"Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed, no further work needed.; ordrng 1 w10841140 (sealant ch vs), used 1 w10841140 (sealant ch vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Sandston, VA 23150

Chris B.

Job Details: 09/01/2023

cx stated unit is working as desighned

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Williamsburg, VA 23185

Lucas R.

Job Details: 09/01/2023

"cx complaint noise during cycle, checked unit found oil leaking from bearing in gearcase onto belt and pullys, unable to seperate washplate from gearcase without damaging.; ordrng 1 W10919191 (washplate) and 1 W11454372 (gearcase) and 1 W10832724 (motor) and 1 W10832724 (belt) and 1 W10721967 (drive pulley)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Middletown, MD 21769

Ricky E.

Job Details: 09/01/2023

"customer stated that the unit was making noise on heavy loads. verified issue and fnd faulty idler, rollers, shaft and belt... need parts...; ordrng 4 WPW10314173 (support)s and 2 WPW10359271 (roller shaft)s and 2 WPW10359272 (shaft)s and 1 W10837240 (idler pulley) and 1 661570V (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Chambersburg, PA 17201

Andrew S.

Job Details: 09/01/2023

Cx complaint is that the unit was not cooling properly. Upon arrival I found that the unit was unplugged. I plugged the unit in and found that it began developing a frost pattern. I tested all of the fans and found that the ice box fan is not functioning. I am ordering the ice box and RC evap fan. I informed the cx that the unit will need to be plugged in until we return to verifiy the issues. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W10846539 (Ice box) and 1 W11087438 (Evap Fan)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Newport News, VA 23602

Lucas R.

Job Details: 09/01/2023

"replaced sump and motor, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Waynesboro, PA 17268

Andrew S.

Job Details: 09/01/2023

Cx complaint is that the unit is still not cooling properly. Upon arrival I found that the evap was frosted over again. I entered diag I ran test 6. it showed that the bimetal was closed. I then verified that the heating element was getting the proper voltage and is also heating up. I defrosted the unit and called TL. they recommended changing the stealth UI. The unit is able to defrost manually but will not defrost automatically. I am ordering the part. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11566894 (Stealth UI)

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near New Oxford, PA 17350

Bernard M.

Job Details: 09/01/2023

"Cx complaint unit doesn't drain. When arrived found basket full of water. Found error code E2 abnormal drain. Turned on unit and fdrian pump made low pitched humming noise and didn't drain. Removed water from basket and replaced pump using pre-id parts, put clothes in basket and filled, pressed drain and spin unit drained all water. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW0

Near Camp Hill, PA 17011

Bernard M.

Job Details: 09/01/2023

"Replaced element, set normal cycle and unit heats. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Ashburn, VA 20148

Ken M.

Job Details: 09/01/2023

"Customer complaint is that the unit runs noisy, no temperature concerns. Evaporator fans tested good, no unusual noises, no ice build up on either evaporator. Compressor and condenser turned on with no unusual noises. 3 way valve is grinding instead of making the usual gentle knocking noise when changing positions. Ice box fan is working properly. Ice maker and valves are working properly. There is some ice melt in the ice bin. Suspect that the 3 way valve is not always changing position properly, resulting in intermittant ice build up on the freezer evaporator, resulting in the noise the customer is hearing from the fan cutting on ice. Ordering 3 way valve assembly and drier.; ordrng 1 W11575003 (3 way valve assy) and 2 W11506625 (Lokring)s and 2 W11504445 (Lokring)s and 1 W11109499 (drier-tube) and 1 W11506623 (Lokring) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS0

Near Severn, MD 21144

Marc M.

Job Details: 09/01/2023

installed parts. tested unit. unit now checks good.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ00

Near Mount Joy, PA 17552

Justin L.

Job Details: 09/01/2023

With the assistance of SR was able to access unit and replace FC door. Tested and unit now checks good no further work needed

We serviced a

JENN-AIR RANGE

Model JGRP436HL01

Near Bethesda, MD 20817

Sherwood

Job Details: 09/01/2023

cx complaint knob broke. arrived installed all parts tested for leaking after repair. unit is now working.

We serviced a

WHIRLPOOL WASHER

Model WFW8540FW0

Near Gore, VA 22637

Ezra M.

Job Details: 09/01/2023

"9-1, 3-1, 5-2, 8-3, errors stored. cleared errors, drain pump running, not moving water. replaced drain pump, tested, working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS

Near Bethesda, MD 20816

Sherwood

Job Details: 09/01/2023

cx complaint not filling. arrived today and unit did filling but is not circulating water. went into service test got error code f1e1and f8e1. checked voltage going to motor and its getting 120 volts drain pump is also getting 32.4 ohm and draining water. cx will need sump with motor to fix. cx will call in if they wish to proceed with repair

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Dundalk, MD 21222

Emmanuel R.

Job Details: 09/01/2023

"Cs unit wont run a cycle, confirmed complaint. I found error codes 7e1 tachometer missing. Replaced actuator, unit now shift but keeps throwing the same code. Replaced control board and tested unit again this time it just humm like the motor not gets sufficient power so i replaced the capacitor then tested one more time. Unit is now working properly.; used 1 W11481722 (actuator), and 1 W11395618 (capacitor) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRT106TFDW02

Near Virginia Beach, VA 23461

Zachery R.

Job Details: 09/01/2023

"cx complaint low cool, checked unit, unit displaying .5 amp draw, spokew ith AR was advised to order ss components, ordering parts needed to complete repair.; ordrng 1 W11579351 (evap) and 1 W10843121 (filter dryer) and 1 W11580057 (compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Dundalk, MD 21222

Emmanuel R.

Job Details: 09/01/2023

"Cs unit is ot dispensing ice, confirmed complaint. I found the auger motor isnt getting power, replaced auger motor and still nothing. I confirmed the paddle is working because the flap opens but no power to auger. Unit will need a UI.; ordrng 1 W11566894 (UI)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Poolesville, MD 20837

Julian H.

Job Details: 09/01/2023

replaced parts panel different color not needed tested for the longest I could working properly

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near Corolla, NC 27927

Austin D.

Job Details: 09/01/2023

"cx states the microwave is heating up on its own and is hot to the touch when they noticed it. heating so hot that the cabinets were hot aswell. i have never seen this before and now that im here it is working fine everytime i test it. therfore, i am calling the manufacturer to see if they have any recomnedations. they had no recommendations at this time and deemed the unit as running as designed. informed the cx and advsied her to contact the manufacturer."

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Mechanicsburg, PA 17050

Bernard M.

Job Details: 09/01/2023

"Replaced drum, tub bearings were attached, re-installed, ran normal cycle and found no noise and it heats. Unit checks good"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Corolla, NC 27927

Austin D.

Job Details: 09/01/2023

"checked the unit and found sparks coming from the capacitor. advised cx that i recommend replacing the whole high side. owner of house was not at the house therfore, i sent her a photo of the quote and advsied her to call the office if she wanted to go ahead with service. will call safety to document."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ0

Near Mountville, PA 17554

Justin L.

Job Details: 09/01/2023

"Was able to access unit and replace control. Attempted to test but found failed switches in accordance with Technical Service Pointer #: W11245251 rev B. When i was able to get unit to power on the transformer and mag never turned. Orderin the parts needed for repair along wirh a second tech to help remove unit. Once approved and in office will need to set return; ordrng 1 W11244494 (interlock kit) and 1 W10754299 (magnatron) and 1 W10832024 (mag fuse) and 1 W10836753 (transformer) and 1 W10850446 (capacitor), rqstng P&A on 1 W11256462 (diode), ordrng 1 W10269232 (thermostat)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Camden, NC 27921

Austin D.

Job Details: 09/01/2023

"came out to resolve the issue. disassembled as needed. repalced all parts and out the unit back together. tested operaton. unit is good to go.; ordrng 1 204253 (lubricant ar vs), used 1 204253 (lubricant ar vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Beltsville, MD 20705

Israel R.

Job Details: 09/01/2023

SR//7737001791. Customer complaint unit is not cooling again. I tested the unit and the unit is not cooling is overfroting. Called techline and we did test to the thermistor and heater and eveyrhing was good. UI is reading Open but 40k at the board. And we already replaced the board. Techline told me to replace the thermistor. Ordering thermistor.; ordrng 1 WPW10384183 (thermistor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Camden, NC 27921

Austin D.

Job Details: 09/01/2023

checked the unit and found that the drain hose was leaking where the two hoses meet. replaced the drain hoses. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 09/01/2023

"Replaced parts, reset power, unit tested and works fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Moyock, NC 27958

Austin D.

Job Details: 09/01/2023

replaced the ui panel and control. teseted operation. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model wtw5000dw2

Near Locust Grove, VA 22508

Thomas B.

Job Details: 09/01/2023

Error codes for shifter and door lock found lid dented inward popped back up and this fixed the lid lock issue ran test can hear Gearcase is loud grinding. Unit will need new gearcase qouted 524.60 cx paid 120.00 service call ; ordrng 1 W11454734 (Gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Salunga-Landisville, PA 17538

Justin L.

Job Details: 09/01/2023

Cx complaint unit not cooling properly. Was able to access unit and using thermocoupler found -2F in FC and 37F in RC. Verified fan works and perfect frost pattern. All gaskets seated tight no gaps in liner. Cx stated that there was a bunch of condensation inside of unit at time that temps were high. Verified reurn ducts free and clear. At time of visit unit is operating as designed no further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Severna Park, MD 21146

Marc M.

Job Details: 09/01/2023

"cx complaint unit experiencning wide variances in temp in fc. prior to servicing sealed system inspected unit. found 8 degrees in fc upon arrival (fc is COMPLETELY empty). removed evap cover and found nearly full frost pattern as of today (unit was actively in cooling cycle). found .67 amps at compressor when running. checked pressures and found low side 12 inch vacuum and high side nearly 100psi. per techline flush system and check for leaks and clear any evidence of restriction. proceeded to evacuate system, flush, and pull vacuum. unit held vacuum. recharged with 68g of r600a. unit now checks good."

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