We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Gordonsville, VA 22942
Eric F.
Job Details:
11/28/2022
"Confirmed cx complaint unit not turning off even when unplugged and plugged back in. Manually reset control using start/cancel button, instructed cx on how to reset unit if issue happens again in the future."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Newport News, VA 23608
Carl A.
Job Details:
11/28/2022
"cx complaint of temps beening too cold in rc.checked unit to find 13 in fc, and 34 in fc,found gap between cabinet and liner called techline spoke with Austin was advise that unit is no repairable and to have cx call whirlpool on issue"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/28/2022
cx complaint is no lights inspected unit and repalced all LEDs with updated LEDs unit is working
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lewes, DE 19958
Michael E.
Job Details:
11/28/2022
"SR7735143552 CX complaint: F0E9 error code. Tested and verified complaint. On previous visit the tennant was on site and she was not successful downloading the update. On this visit, the owner was here and she downloaded the app and we were able to get the software update downloaded. Called WPTL to document what was done. Unit is working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Alexandria, VA 22310
Lloyd B.
Job Details:
11/28/2022
Cx complained the unit made noise. Inspected the unit and found a noisy drain pump. Removed the pump and reinstalled and tested and it no longer makes noise. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Newport News, VA 23608
Carl A.
Job Details:
11/28/2022
"cx complaint of unit maknig nosie,checkedu nit to find rollers and ilder roller failing replaced all parts needed for repairs tested unit works as designed; ordrng 1 279640 (pulley,idler CA / VS), used 1 279640 (pulley,idler CA / VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Sterling, VA 20165
Christian C.
Job Details:
11/28/2022
"Installed IM, ice bin, right RC gasket, and FC gasket. Heated up gaskets to seal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Dumfries, VA 22026
Tanner B.
Job Details:
11/28/2022
"inst6alled new compressor , refilled w/ 1.91oz r600a.. allow 24hrs too cool. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS00
Near Federalsburg, MD 21632
Emmanuel R.
Job Details:
11/28/2022
"Cs unit still not cooling properly after repairs, Upon inspection i found the evap has a good frost pattern and 0degrees in the FC and 44degrees in the RC. Fans are running good but the baffle motor doesnt want to activate in test#3. Ordering baffle motor.; ordrng 1 WPW10248595 (baffle motor)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23666
Anthony D.
Job Details:
11/28/2022
cx complaint of noise during spin cycle checked unit to find no error codes ran test cycle could not hear noise ran unit in high spin through component activation noise occured stopped spin checked slider and rotor they checked good checked suspension noticed suspension was a little weak allowing tub to move during spin causing noise ordering suspension to complete repair; ordrng 1 W11400156 (suspension)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Chantilly, VA 20151
Richard B.
Job Details:
11/28/2022
"CX complant .washer not working right , Prior diag found unit needs control and lower harness, After installing harness and control, F6E4 pops up in diag. will also need console and upper harness, parts in stock , Further work needed, Called office to scedule. RB; ordrng 1 W11316252 (harness) and 1 W11449075 (harness) and 1 W11319991 (console)"
We serviced a
JENN-AIR COOKTOP
Model JIC4430XS00
Near Winchester, VA 22603
Danny R.
Job Details:
11/28/2022
installed parts checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Fulton, MD 20759
Andrew H.
Job Details:
11/28/2022
Replaced extension and tested unit. Unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/28/2022
"cx complaint RH door gasket tearing. inspected unit and verified complaint. left side looks good. replaced rh door gasket, fluffed gasket with heat gun. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arnold, MD 21012
Alexander D.
Job Details:
11/28/2022
"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. defrost thermistor is reading 32k ohms while encased in frost, should be good. found evap harness has bad connection on brown wire to heater. resecured connection and element started heating. cleared all frost with steamer. ordering evap harness, call cx to schedule return visit once we have eta on parts.; ordrng 1 W11581973 (evap harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Sykesville, MD 21784
Marc M.
Job Details:
11/28/2022
"cx complaint unit still not prodcuign ice at a normal rate. cx states that since the service on 11/11/22 the unit had produced about 1 full bin of ice. cx states unit will drop about one tray of ice per day in the rc. contacted techline again. record of parts replaced as follows: icebox fan motor, fc icemaker, evap fan (x2), user interface, fascia heater, and rc icemaker. checked and found -4.3 degrees in the fc and 0.3 degrees in icebox. checked test 56, E5. cx covered under w12u8n1apl1 still. documented under file number sr7734647042; ordrng 1 W11224256 (control) and 1 W11579560 (rc icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVBL5
Near Crofton, MD 21114
Shawn D.
Job Details:
11/28/2022
"cx complaint unit not making ice. inspected uni and conifmred no ice, found ehater bad on ice maker. grabbed ice maker from v/s and tested and cycled plus filled with water.; ordrng 1 W10884390 (ice maker SD V/S 88.93), used 1 W10884390 (ice maker SD V/S) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near New Cumberland, PA 17070
Fred G.
Job Details:
11/28/2022
i was able to access unit and replace the control board as per previous tech. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Stephenson, VA 22656
Danny R.
Job Details:
11/28/2022
found dryer timmer shafter broken off replaced with new timer works fine checksok
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Timberville, VA 22853
Danny R.
Job Details:
11/28/2022
"found wire loose and timer reinstalled harness so power goes to sensored dry , now works ok ."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/28/2022
7-4 6-3 7-9 customer stated that the unit made a loud sound and then wouldnt spin. fnd control faulty and a mechanical failure att he gearcase... need parts...; ordrng 1 w11419171 (control) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 w11449841 (gearcase) and 2 2callcount (2 call count)s
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Timberville, VA 22853
Danny R.
Job Details:
11/28/2022
"found wire loose and timer reinstalled harness so power goes to sensored dry , now works ok ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arnold, MD 21012
Alexander D.
Job Details:
11/28/2022
"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. defrost thermistor is reading 32k ohms while encased in frost, should be good. found evap harness has bad connection on brown wire to heater. resecured connection and element started heating. cleared all frost with steamer. ordering evap harness, call cx to schedule return visit once we have eta on parts.; ordrng 1 W11581973 (evap harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Winchester, VA 22603
Danny R.
Job Details:
11/28/2022
found harness off float sensor reinstalled sensor now it runs fine 8 4 code also told cx about rinsing dish soap off dishes bc this will cuase this code as well
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Richmond, VA 23235
Joseph D.
Job Details:
11/28/2022
"replaced failed door seal, unit now heating, sealing properly. original door seal not adhered properly."
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Joppatowne, MD 21085
Neil H.
Job Details:
11/28/2022
replaced the motor and blower unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Newark, DE 19716
Alexander W.
Job Details:
11/28/2022
RC door damaged. Ordering RC door and badge cannot resched due to SO part. ; ordrng 1 LW10912075 (RC door) and 1 W11223753 (Badge)
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Germantown, MD 20876
Julian H.
Job Details:
11/28/2022
replaced parts & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Newark, DE 19702
Andrew W.
Job Details:
11/28/2022
"Cx complaint is ice maker not working again. inspected and verified complaint. found ice maker visibly broken and large block of ice above the ice maker. believe there is a defect in the fc door which allowed more water to enter the ice maker tray and cause a build up of ice that will now keep the ice maker from twisting to dispense which broke the ice maker. the excess water has caused ice to form and break the auger/coupler and down to the motor. Ordering fc door, ice bin, coupler, shaft, chute, seal, motor, UI, and dispenser, and returning with ice maker. cannot reschedule due to authorization needed. informed cx on what to do when door arrives.; ordrng 1 LW11026425 (dor-fip) and 1 W11244434 (ice-contnr) and 1 WP2220458 (coupler) and 1 WPW10258544 (shaft) and 1 WPW10293212 (chute) and 1 WP2198628 (seal) and 1 W11202789 (motor) and 1 W11518204 (UI) and 1 W11423784 (dispenser)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Waldorf, MD 20602
Robert A.
Job Details:
11/28/2022
"Cx complaint that the unit's console does not respond or turn on occasionally. I inspected the unit and confirmed the complaint. I took multiple attempts for the console to turn on, after turning on it started fine. I removed the console and checked the ribbon connector. It was secure and in place. I removed the ribbon connector and put it back in place to make sure it was secure. I tested it again, it was still unresponsive. I replaced the console with a new pre id part and tested the unit for the cx. It worked as designed, I calibrated the unit as well. The unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near Lewes, DE 19958
Michael E.
Job Details:
11/28/2022
CX complaint: no simmer on cooktop and not heating properly in oven. Tested and verified complaint. CX told me that she smells gas when oven not keeping temp. Burner was lighting well but the air shutter was all the way open so i adjusted the air shutter. Also adjusted cooktop flames and i found the center burner head is not lighting all the way around. I believe i corrected the oven heat problem but ask on return just in case. Ordering center burner head. Scheduled next visit for 12/5 AM; ordrng 1 W11435660 (center burner head)
We serviced a
WHIRLPOOL MICROWAVE
Model MMV5208WW1
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/28/2022
Unit within 30 days. Called office techline after finding unit not heating and making loud buzz New diode is blown and magnetron is reading improper resistance. Capacitor and transformer check out. Ordering diode and will install both on return.; ordrng 1 W11256462 (Diode rop1y)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Aldie, VA 20105
Daniel J.
Job Details:
11/28/2022
installed left side fridge door verified water and ice being dispensed
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/28/2022
replaced hot and cold valves and console tested no water in tray
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Great Falls, VA 22066
Christian C.
Job Details:
11/28/2022
Cx complaint there would be water on top of the freezer door and IM is not working. Inspected unit no water on FC door. All gaskets sealing good. Cx said has not been water for a few days now and IM is now working. Advised cx to watch IM if it leaks from there. Unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM03
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/28/2022
repalced ice bin. icemaker and fan already working didnt see a need to replace..found no icemaekr errors
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Mount Airy, MD 21771
Marc M.
Job Details:
11/28/2022
"cx complaint unit not spinning as evidenced by soaking wet clothres at the conclsuion of the cycle. ibnspected unti and found only an f0e5 error code in the diagnostic entry. ran auto test cycle and found unit filled, agitates and begins to spin but the gearcase slips during the rotation of motor/drive assembly. lifted unit to confirm and found the center-most shaft of the assembly to be spinning inside the clutch/splutch. unit will need new gearcase. quoted cx for repair but cx did not want to proceed oow. collected only fro service call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/28/2022
"cx complaint door falls down - and UI warped , checked unit and found door spring unseated on the left side causing door to fall down and not hold up . also found UI warped not allowing proper contact with controls . ordering parts for repair . reseated spring and tested door now is holding as designed .; ordrng 1 W11460962 (ui control) and 1 W11460908 (UI)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Silver Spring, MD 20906
Andrew H.
Job Details:
11/28/2022
"Cx complaint spin cycle not working. While under unit to replace slider noticed gearcase oil covering underside of unit. Installed new slider and reassembled unit. Plugged unit back in and entered diagnostic mode. Ran automatic test mode, test mode completed with no errors, spin cycle now functioning. Took photos of gearcase oil leak, notified customer of leak, ordering gearcase (W11449841) and washplate (W10902814). Scheduled return visit for Wednesday 12/7/22, notified customer to expect call Tuesday 12/6/22 with timeframe.; ordrng 1 W11449841 (Gearcase) and 1 W10902814 (Washplate)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lewes, DE 19958
Michael E.
Job Details:
11/28/2022
"SR7735143552 CX complaint: F0E9 error code. Tested and verified complaint. On previous visit the tennant was on site and she was not successful downloading the update. On this visit, the owner was here and she downloaded the app and we were able to get the software update downloaded. Called WPTL to document what was done. Unit is working properly. Job is complete"
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Vienna, VA 22181
Carl R.
Job Details:
11/28/2022
"Cx complaint is, JennAir Range- Right middle burner not working. Removed all grates, pulled unit from the wall, and unplugged the unit. Removed 2 screws and all knobs. Removed oven door and pulled the assembly down to gain access to the switch harness. Installed new switch harness and reinstall all parts. Unit working properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Broadway, VA 22815
Danny R.
Job Details:
11/28/2022
i found shifter out ofplace reseated arm and now checksok also told cx about how much softner to use and to load the unit right was getting out of balance code. unit checksok now passed diag
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Easton, MD 21601
Emmanuel R.
Job Details:
11/28/2022
"Cs unit stopped making ice, confirmed complaint. I found the recirculation pump is getting volatge but not activating. The pre-id recirc pump is defective and looks like it been used. Reorder pump. Customer paid in full.; ordrng 1 w11542867 (recirc-pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Quantico, VA 22134
Tanner B.
Job Details:
11/28/2022
"Installed new trans and clucth , shifter and belt. recalibrated unit and tested in diag . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Henrico, VA 23231
Chris B.
Job Details:
11/28/2022
replaced UI and control tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Bowie, MD 20720
David J.
Job Details:
11/28/2022
CX complaint washing machine will not spin out close. Inspected unit and ran diagnostic cycle. Found unit performed everything but when unit got to spin it would not also heard during the test cycle. The unit made a loud rumbling noise. Inspected under unit and found a lot of rust and water that had came through tub and damaged all parts underneath. Unit is very rusty and this has been happening for a while now. Quoted customer for repair but with the age customer is going to just go buy a new unit.; ordrng 1 W10549509 (Basket) and 1 W10820039 (Hub) and 1 WPW10419333 (Motor) and 1 WP8557836 (Plate stator) and 1 280146 (Rotor)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Newark, DE 19702
Frederick R.
Job Details:
11/28/2022
CX complaint is DW will not drain. Inspected/tested and found cx had installed new disposal and forgot to punch the hole on side for drain. Punched hole and retested and DW is now draining and working properly. Job is complete. CX called in 11/17/22
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Richmond, VA 23236
Joseph D.
Job Details:
11/28/2022
"replaced tub suspension cam and gearcase, unit no longer leaking"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/28/2022
installed clutch and shifter
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Springfield, VA 22151
Carl R.
Job Details:
11/28/2022
Called cx at 5:25. Went to voice mail. Cx is home. Inspected unit and found sensing light flashing. Talked with tech support and attempted to utilize unit in diagnostic mode. 3 attempts was made and diagnostic mode was not going into diag mode. Ordering control and suspension is needed. More time is needed for diag. And tech support must be called. Also unit needed to be Calibrated. See pics of thank you card. For further notes.; ordrng 1 W11170319 (Control) and 1 W10780045 (Suspension)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near York, PA 17403
Drew B.
Job Details:
11/28/2022
replaced parts and now checks good
We serviced a
WHIRLPOOL RANGE
Model JDRP430WP01
Near Fredericksburg, VA 22401
Robert W.
Job Details:
11/28/2022
Replaced fan and low speed not working at all found control not sending power to fan. needs Control; ordrng 1 W10876298 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Mount Airy, MD 21771
Marc M.
Job Details:
11/28/2022
"cx complaint unit not spinning as evidenced by soaking wet clothres at the conclsuion of the cycle. ibnspected unti and found only an f0e5 error code in the diagnostic entry. ran auto test cycle and found unit filled, agitates and begins to spin but the gearcase slips during the rotation of motor/drive assembly. lifted unit to confirm and found the center-most shaft of the assembly to be spinning inside the clutch/splutch. unit will need new gearcase. quoted cx for repair but cx did not want to proceed oow. collected only fro service call."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Sterling, VA 20165
Christian C.
Job Details:
11/28/2022
"Installed IM, ice bin, right RC gasket, and FC gasket. Heated up gaskets to seal."
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ1
Near Washington, DC 20009
Mitchell H.
Job Details:
11/28/2022
cx complaint unit is not turning. confirmed complaint. popped top off slightly and saw belt shredded. unit will need a new belt. could not get in unit well as its in a tiny bathroom and could use a 2nd tech to help as its a all in one. cx paid in full and please reschedule as a 2nd tech when parts arrive.; ordrng 1 3394652 (belt) and 1 2ndtech (2nd tech) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Alexandria, VA 22306
Justin S.
Job Details:
11/28/2022
cannot find this unit. still shows active in the lowes system; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Fairfax, VA 22033
Richard B.
Job Details:
11/28/2022
"CX complant, No ice. Prior diagnosis found unit needs ice maker after valve iinstall . Installed ice maker and cycled power to unit, Ice maker roated and did a self fill. Advised CX to throw ice away. CX requested ice maker left in off position , Job completed, RB"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/28/2022
"CX complaint water leak.Ran and inspected the unit, found two differents water leaks. The water line was not completely inserted in ther inlet valve and also the drain hose/liner nozzle connection had a loose clamp. Corrected both issues and the unit stopped leaking. Noticied also that the unit didn,t drain properly. There is not stand pipe but just a long rubber hose connected that doesn't allow the water to properly flow. Advised cx that this unit needs the drain connected to a stand pipe. I tried to offer a condensate pump installation, but looks like this model does't have this option available."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Alexandria, VA 22310
Lloyd B.
Job Details:
11/28/2022
Cx complained the unit made noise. Inspected the unit and found a noisy drain pump. Removed the pump and reinstalled and tested and it no longer makes noise. Job complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Lanham, MD 20706
David J.
Job Details:
11/28/2022
CX complaint unit makes a rumbling noise when microwaving. Inspected unit and placed wet rag inside of microwave and tested unit and heard a small rumble on the spin motor. Remove glass and found a bunch of dried up food in the area where wheelspin for plate. Cleaned all old food from microwave and tested unit again. Unit no longer makes rumbling noise and heats as designed. Unit is now working as intended. Job complete.
We serviced a
WHIRLPOOL UNKNOWN
Model KOWT100EBS
Near Mount Airy, MD 21771
Marc M.
Job Details:
11/28/2022
cx complaint unit not heating or powering on. inspected unti and confirmed no operation prior to removing from cabinet. however once removed the unit restored power. removed panel to find no shorts or disruptions in harness. all connection appear to be fine and power and polarity is correct at outlet. instructed cx to monitor and call back for further testing if issue occurs. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Market, MD 21774
Ricardo S.
Job Details:
11/28/2022
"the client still complaining about the noise. inspected unit, the noise comes from the compressor .. the whole baseplate vibrate too much, the baseplate is not dented .. order compressor and condenser .. lock ring LOOK LOOK; ordrng 1 W10559262 (condenser) and 1 w11506623 (cupler) and 1 w11504445 (coupler) and 1 w11557671 (compressor.) and 1 lokring (lock ring) and 3 countsjob (3 counts job)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Washington, DC 20010
Mitchell H.
Job Details:
11/28/2022
cx complaint units gasket not staying in again. inspexcted unti and found bottom gasket on fridge would not stay in at all. gasket itself is good. unit needs new door as channel is too wide for gasket to stay in place. cx is aware door will be coming to her.; ordrng 1 LW10636232 (fridge door white)
We serviced a
WHIRLPOOL UNKNOWN
Model KOWT100EBS
Near Mount Airy, MD 21771
Marc M.
Job Details:
11/28/2022
cx complaint unit not heating or powering on. inspected unti and confirmed no operation prior to removing from cabinet. however once removed the unit restored power. removed panel to find no shorts or disruptions in harness. all connection appear to be fine and power and polarity is correct at outlet. instructed cx to monitor and call back for further testing if issue occurs. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model MHWE201YW00
Near Washington, DC 20003
Samuel R.
Job Details:
11/28/2022
replaced bellow and tested unit.now working properly
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Gainesville, VA 20155
Justin S.
Job Details:
11/28/2022
the unit is making a lot of noise when plugged in. found thew noise is from the evaporator fan. replaced the evaporator fan with vs and retested. the unit is now ready; ordrng 1 W11499658 (fan)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/28/2022
"replaced all parts, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, VA 22902
Kyle A.
Job Details:
11/28/2022
Installed valve and tested unit and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXBL8
Near Crofton, MD 21114
Shawn D.
Job Details:
11/28/2022
replaced harness and conteol then testd collected for labor unit is good
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Germantown, MD 20876
Julian H.
Job Details:
11/28/2022
replaced parts & working
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Reisterstown, MD 21136
Keith H.
Job Details:
11/28/2022
repalced heater per servcie bullentin
We serviced a
WHIRLPOOL RANGE
Model WFG540H0AS1
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/28/2022
cx complaint units bake and broil are lighting intermittenly. inspected unit and fouind today both bake and broil are lighting. second time i found bake did not light. unit is sparking but not lighting. unit falls under the Technical Service Pointer #: W10702913A. unit needs service kit to fix issue. qouted cx and cx declined service. charged cx only for service call $120
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Spring Grove, PA 17362
Drew B.
Job Details:
11/28/2022
cx complaint that unit is not going through cycle as should be has to run drain and spin. i foudn the unit to have clogged dirt in the cold valve. and will need cleaned out did so and now checks good
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Glen Allen, VA 23059
Jerod R.
Job Details:
11/28/2022
"added pic of closing doc, unit is under warranty, found unit has bad burner harness and spark mod, ordered needed parts to fix; ordrng 1 WPW10475149 (module-spk) and 1 W11246765 (igntr-surf) and 1 W10868533 (harns-wire)"
We serviced a
WHIRLPOOL RANGE
Model WFG540H0AS1
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/28/2022
cx complaint units bake and broil are lighting intermittenly. inspected unit and fouind today both bake and broil are lighting. second time i found bake did not light. unit is sparking but not lighting. unit falls under the Technical Service Pointer #: W10702913A. unit needs service kit to fix issue. qouted cx and cx declined service. charged cx only for service call $120
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near New Cumberland, PA 17070
Fred G.
Job Details:
11/28/2022
i was able to access unit and replace the control board as per previous tech. tested unit and found unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Bel Air, MD 21015
Brian R.
Job Details:
11/28/2022
cx complaint is a burning smell one day towards to end of the cycle. said whats in the dryer is what she was washing. looks to be maybe a half a load full. found code F7E9 Locked Rotor. cleared codes and tested unit. ran a drain and spin and rapid wash real quick before calling unit in so everything was checked. unit wont engage high speed spin. spins slow then unit shuts down. did find a small trace of water or oil under rotor at slider. unit has a good rock or wabble as shaft seems warped. smell could be burning oil and parts with gearcase heating up. called Safety and spoke to Quinny and SR#7735068948 wrong parts list uploaded when called in. updated list and advised only service call covered and provide cx with info to call safety about repairs. gave cx quote.; ordrng 1 W10754158 (Stator Motor 0.00) and 1 W10734521 (Slider 18.64) and 1 W10754448 (Clutch 85.97) and 1 W10754161 (Rotor Motor 0.00) and 1 W11393685 (Gearcase 263.77)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Chantilly, VA 20151
Justin S.
Job Details:
11/28/2022
"the unit is not locking the door in any cycle. found the door lock is getting voltage. replaced the lock with vs and retested. the unit is now locking the door draining and spinning good. the unit is now ready; ordrng 1 W11316250 (latch), used 1 W11316250 (lock) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS06
Near Bowie, MD 20721
David J.
Job Details:
11/28/2022
CX complaint when microwave is running they hear a creaking noise. Inspected unit and attempted to heat paper towel which work properly. But while using it hurt small clicking noise underneath of microwave. Sound is coming from turntable motor and needs to be replaced. Ordering part for return visit and scheduled follow up appointment.; ordrng 1 WPW10466420 (Turn table motor) and 1 Look (Look)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model n/a
Near Middletown, DE 19709
Frederick R.
Job Details:
11/28/2022
Cannot service unit because I could not verify MS#. Unit is 16yrs old and MS label is completely worn off. Elderly lady in process of selling house and moving and could not find the paperwork for model#. Told her if she found to give us a call and provided her with a TY card with our number. Did not charge because no services were provided
We serviced a
WHIRLPOOL DBL WALL OVEN
Model n/a
Near Middletown, DE 19709
Frederick R.
Job Details:
11/28/2022
Cannot service unit because I could not verify MS#. Unit is 16yrs old and MS label is completely worn off. Elderly lady in process of selling house and moving and could not find the paperwork for model#. Told her if she found to give us a call and provided her with a TY card with our number. Did not charge because no services were provided
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near York, PA 17403
Drew B.
Job Details:
11/28/2022
replaced parts and now checks good
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Millersville, MD 21108
Alexander D.
Job Details:
11/28/2022
"cx complaint unit wasnt starting but is working now. shortly after starting unit, it would beep and flash clean light. cx said her son looked at it and pulled it out and did something to get it to work but not sure what and he said there was no errors. cx said unit has been working ever sine. inspected unit, no errors. test cycle ran correctly. cannout recreate isssue at this time, everything checks good. advised cx to monitor and call back if issue happens again. if cx calls back, preid control(W11572094)"
We serviced a
MAYTAG WASHER
Model WTW5000DW2
Near Bumpass, VA 23024
Thomas B.
Job Details:
11/28/2022
Cx complaint unit is not working properly inspected unit found agitator plate will not come off will need to break off. Wash basket is wobbly as can be pretty sure hub is the issue unable to confirm due to the agitator plate ordering parts washplate and hub for return qouted 398.16 cx paid 288.16 will still owe 110.00 for labor; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Stafford, VA 22554
Tanner B.
Job Details:
11/28/2022
CX answered througfh ring door bell . cx tried to reschedule appt through text . need to reach out asap and reschedule appt.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Richmond, VA 23223
Joseph D.
Job Details:
11/28/2022
unit with clogged up lower wash arm and lower wash arm error. must replace lower wash arm; ordrng 1 W10860176 (lower wash arm)
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model KUBR214KPA00
Near Easton, MD 21601
Emmanuel R.
Job Details:
11/28/2022
"Replaced door and leveled unit, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/28/2022
"came out to replace ice maker , replaced and tested unit , unit is running as designed ."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Chantilly, VA 20151
Justin S.
Job Details:
11/28/2022
the unit is not washing. the unit needs the sump and the control; ordrng 1 W11462461 (control) and 1 W11460946 (sump)
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM03
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/28/2022
repalced ice bin. icemaker and fan already working didnt see a need to replace..found no icemaekr errors
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Accokeek, MD 20607
Shane B.
Job Details:
11/28/2022
"complaint is the unit being completly dead. when i arrived unit was sitting in the garage. cx reinstalled his old dryer when this one stopped working. i had no power to hook up to so could check codes. cx's old dryer is working so im assuming power was not the issue. inspected and found fuses are good. i found terminal block has thermal damage. unit will need new terminal block and wire kit. found plug on UI would not clip securly in place. i pushed it in all the way but a slight pull on the wires unplugged it, its not staying cliped in. control board looks fine. replaced UI with preIDed part and that stays securly plugged in. ordering terminal block and wire kit for return visit.; ordrng 1 WP3397659 (block-term) and 1 279318 (terminal) and 1 279393 (screw)"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Bel Air, MD 21014
Brian R.
Job Details:
11/28/2022
came out to replace parts. broke unit down to replace pars and went to remove igniter and plug fell off as well as was bent out from rail. may of been part of the lighting isses. replaced sensor and put unit back and together and tested to 400. unit lit on 1st and 2nd clicks and heated quick as well as in range. cx said they will bake a few times and see how unit does. unit checks. job complete.
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Bel Air, MD 21014
Brian R.
Job Details:
11/28/2022
came out to replace parts. broke unit down to replace pars and went to remove igniter and plug fell off as well as was bent out from rail. may of been part of the lighting isses. replaced sensor and put unit back and together and tested to 400. unit lit on 1st and 2nd clicks and heated quick as well as in range. cx said they will bake a few times and see how unit does. unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Spring Grove, PA 17362
Drew B.
Job Details:
11/28/2022
cx complaint that unit is not going through cycle as should be has to run drain and spin. i foudn the unit to have clogged dirt in the cold valve. and will need cleaned out did so and now checks good
We serviced a
MAYTAG WASHER
Model Mvw7230hw0
Near New Market, MD 21774
Ricardo S.
Job Details:
11/28/2022
"Cx complains about a noise at the end of the cycle, isnpected unit, the nosie comes from underneath, cks unit, the rotor screw is on the floor so the noise comes from the rotor.. unit tested several times and washer machine workling ok"
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model KUBR214KPA00
Near Easton, MD 21601
Emmanuel R.
Job Details:
11/28/2022
"Replaced door and leveled unit, unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/28/2022
i was able to access unit and defrost FC evap and replace the FC evap harness as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW3
Near Fairfax, VA 22030
Justin S.
Job Details:
11/28/2022
one of the door switches has fallen into the unit. the unit needs the door switches; ordrng 1 W11552018 (control) and 1 W11252186 (upper) and 1 W11252187 (switch) and 1 W10422269 (filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Stevensville, MD 21666
Emmanuel R.
Job Details:
11/28/2022
"C unit stopped cooling, confirmed complaint. Evap frosted over, drain was glogged with a large peice of foam. I deforsted unit and removed foam debri. Unit has a good frost pattern and evap fan is running, Advised allow 24hrs for unit to come back down to temp. Unit is now working as deisgned."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Waldorf, MD 20602
Robert A.
Job Details:
11/28/2022
"Cx complaint that the unit's console does not respond or turn on occasionally. I inspected the unit and confirmed the complaint. I took multiple attempts for the console to turn on, after turning on it started fine. I removed the console and checked the ribbon connector. It was secure and in place. I removed the ribbon connector and put it back in place to make sure it was secure. I tested it again, it was still unresponsive. I replaced the console with a new pre id part and tested the unit for the cx. It worked as designed, I calibrated the unit as well. The unit is working as designed."