We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Kensington, MD 20895
Roberto I.
Job Details: 09/01/2023
"Cx complaint the washer is noisy, is vibrating and is not agitating properly.Ran test mode, no errors. Ran a a test mode, confirmed noise and o agitation. Removed wash plate, found it corroded together with the gearcase shaft, the hub is also worn out. Ordering gearcase W11454734 and wash plate W10902814. Pre id splutch and hub to be installed also on return. **2 COUNTS** per gearcase replacement; ordrng 1 W11454734 (gearcase) and 1 W10902814 (Wash plate) and 1 2 counts"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Virginia Beach, VA 23455
Zachery R.
Job Details: 09/01/2023
"cx complaint unit not holding temps, checked unit, temp probes are good, come to find acu intermittently sending voltage to bake and broil element, ordering controls to complete repair.; ordrng 1 W11448962 (control) and 1 W11598200 (control lower)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/01/2023
"cx complaint is the light under the unit flickering. confirmed complaint. bulb is tight as are the wires on the socket but light still randomly flickers. outlet is properly wired and everything else on unit works properly. ordering control board, socket and bulb for return visit. schedule when all parts are available and approved.; ordrng 1 W11552018 (control board) and 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Whiteford, MD 21160
Drew B.
Job Details: 09/01/2023
cx complaint that unit is not dispencing ice i found the teeth iun the bucket are not turning alothough the coupler and and auger are not stripped and trying to turn it.. i removed bucket tried by hand and not moving.. replaced with pre id bucket and now operates and turns no issues and cchecks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Mount Airy, MD 21771
Brian R.
Job Details: 09/01/2023
"cx complaint is unit stopped cooling in freezer and fridge was goor and freezer was blowing hot air she said. units O-O-W and she knows. tested and checked unit. took temp readings of 1 in freezer 37 in fridge 12 in ice box area. found R FF door gasket torn, evap clear and lights and fans check. as of now nits temps and everything checks. she said she didnt unplug or reset unit and freezer was dead a few days and then started cooling again and has been perfect. unit checks as of now and she doesnt want to replace parts if unit is working. advised cx as soon as she starts to see a cooling issue to call us and we will get right back out. she will pa 120 service for today. job complete."
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Sterling, VA 20164
Simon
Job Details: 09/01/2023
CX complaints refrigrator door making loud noise.fridge door installed higher than freezer door. Inspected unit refrigrator freezer doors lubricate with grease unit leveled .unit good to go.SZ
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near Leesburg, VA 20175
Ken M.
Job Details: 09/01/2023
"Customer complaint is that the unit is not working properly. Checked for stored error codes and found F7E1. Ran test cycle and the wash motor is working properly, strong wash pressure. Unit is draining properly as well. Element tested and did not turn on. Found a bubbled up section of the element on the front right corner. Confirmed 120VAc to the element. Unit needs a new element. Element replaced and unit retested. Unit is working properly, no leaks. Old part left with customer."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Louisa, VA 23093
Thomas B.
Job Details: 09/01/2023
Cx complaint unit is not working properly inspected unit found cold water valve assy clogged with sediment and valve noise removed and replaced the water valve assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFC42FTS03
Near McLean, VA 22101
Brian F.
Job Details: 09/01/2023
"Cx states water leaking from freezer, inspected and confirmed. Found bottom of freezer covered in ice, drain blocked by ice. Cleared ice from freezer, cleared drain. Unit is now working properly."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319KPS01
Near Kensington, MD 20895
Roberto I.
Job Details: 09/01/2023
"Cx complaint door melted during a convection bake cycle.Inspectrd unit, found plastic inner door ring melted on top and bottom, Found also inner door metal exposed, enamel melted and sticked to the cavity front frame. Called tech line, spoke to Nate, we agreed that the dor can be replaced but removing/scraping the enamel sticked on the cavity frame causes a permanent cosmetic damage and will be up to Whirlpool sefety the decision to repair or replace the unit. Called Whirlpool Safety and documented everything. The asked me to give their phone # to the cx"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Charlottesville, VA 22901
Eric F.
Job Details: 09/01/2023
"Installed cord, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Silver Spring, MD 20904
Israel R.
Job Details: 09/01/2023
"Customer complaint unit does not dispense ice sometimes she can hear the auger motor running but wont dispense and ice is getting stuck on the ice chute. I tested the unit and the unit is dispensing ice. I found the auger motor is studering and also the ice door is catching ice. Ordering ice door, auger and yoke.; ordrng 1 W11423787 (Ice door) and 1 WPW10169511 (coupling) and 1 W11671282 (Auger)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bowie, MD 20720
Shawn D.
Job Details: 09/01/2023
cx complaint unit is no longer tunring on. inspected unit and found its full of water inside and wont turn on. checked piwer to unti and we have 120. vacumed out water and replaced the drain pump due to the error code always returning from pre visits. i then checked power to console and we have good power. noticed console is pealing up. infomred cx i have to order part and is not happy and said maytag said to tell them they need a new unit and i infomred cx i cannot do that evry part is replaceable. called techline documented issue spoke to jon. ordering ui panel for return; ordrng 1 W11413965 (control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Gloucester, VA 23061
Lucas R.
Job Details: 09/01/2023
"cx complaint unit not cooling, checked unit, powered down upon arrival, uv dye on evap,pressures -15L 125H, called techline spoke with nate, advised possible high side restriction as weel, and flush system with nitrogen called office scheduled for thurs, 9-7. sealed system tech nate; ordrng 1 W11507067 (evap) and 1 WPW10383615 (thermistor) and 1 W11125124 (compressor) and 1 WPW10143759 (drier)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near West Point, VA 23181
Lucas R.
Job Details: 09/01/2023
"cx complaint unit overheating, checked unit found no error codes, element cyling 153 degrees timed dry high heat, checked all connections, cx also stated unit completely shutdown, ran cycle with load for 20 min, unit never shutdown, or overheated, advised cx possible issue with house electrical, but would have to duplicate issue in order to be sure, called techline spoke with ed, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Conway, SC 29527
Jason T.
Job Details: 09/01/2023
"Cx complaint, bake cycle not operating properly, found bake harness seperated at the chassis, installed from van stock. Verified bake cycle at 350 degrees, checked ok. Found lower chassis bent at both left-right sides, pics on SD. Tech line needs contacted in reference to the unit. Per cx stated Lowe's is replacing the unit.; ordrng 1 W11161843 (harns-wire JT VS) and used 1 W11161843 (harness) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS03
Near Williamsburg, VA 23188
Lucas R.
Job Details: 09/01/2023
"upon arrival temps at -6 and 38, compressor pulling 155 watts in test 39 set to 99, no noise from compressor, avg ice boix temp 2, icemaker cycled, did not fill, found open fill tube heater, verrified 12.6 vdc to fill tube heater.; ordrng 1 W11596134 (fill tube and heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 09/01/2023
"Cx complaint, not cooling-freezing properly, tested all circuits, found relay control failure causing the unit to stay in defrost cycle, compressor tested ok, verified 120 vac at the control circuit. Installed control box from van stock, verified all unit functions for proper operation...working as designed.; ordrng 1 W11546690 (control-box JT VS), used 1 W11546690 (control-box) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Millersville, MD 21108
Dustin F.
Job Details: 09/01/2023
"replaced icemaker, tested unit, confirmed it filled and cycles as intended. unit working as designed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 09/01/2023
Customers complaint is not heat in either oven. Found no power going to either element is either oven. NTO controls and 2 man.; ordrng 1 W11448962 (control) and 1 W11598200 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GWH0
Near Alexandria, VA 22304
Christian C.
Job Details: 09/01/2023
Cx complaint door handle fell off. Inspected unit door handle not secure. Secured door handle back. Tested door x10. No more issues. Cx paid for service call.
We serviced a
AMANA REFRIGERATOR
Model A8RXNGFBS
Near Surfside Beach, SC 29575
Paul F.
Job Details: 09/01/2023
Customer stated icemaker not working properly. Found fill tube frozen qand not installed properly. Cleared fill tube and reinstalled all check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 09/01/2023
"Installed fc/ top led , tested unit. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 09/01/2023
"Cx complaint, will not spin at the end of the wash cycle, error code : F7-E6 motor fault. Found drive motor slipping during manual agitation test. Repair estimate : Service visit $120.00 Labor $110.00 Total $230.00 Part covered under 10 year warranty, cx approved the repair. PAID IN FULL crediit card; ordrng 1 W11497303 (DRIVE-MOTOR (CBE) JT VS), used 1 W11497303 (DRIVE-MOTOR (CBE)) from stock"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Claremont, VA 23899
Justin W.
Job Details: 09/01/2023
called tradescare spoke to Mary. cx complaint unit not working properly. checked unit to find cabinet has defect causing tub to hit and not be able to correct. ordering cabinet and second tech for repair.; ordrng 1 W11564792 (cabinet black) and 1 WPW10612925 (nameplate) and 4 W11197416 (absorber)s
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Little River, SC 29566
Jason T.
Job Details: 09/01/2023
"Installed all parts to complete the repair, verified all unit functions for proper operation, cycle temperature tested at 140 degrees...working as designed."
We serviced a
JENNAIR OVEN
Model JGRP536WP01
Near McLean, VA 22101
Brian F.
Job Details: 09/01/2023
"Cx states back burners spark randomly when unsing front burners, was unable to recreate issue during visit. Did see service pointer, 'large cooktop burners continue to spark when burner is already lit', can happen when the electrical ground path for the cooktop burner is temporarily lost. Recommended cx clean their cooktop and burners. Unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Little River, SC 29566
Jason T.
Job Details: 09/01/2023
"Cx complaint, noises from the fan during convection bake / air fry cycle, found fan motor shaft sleeve shifted forward causing the blade to rub on the cover plate. Installed parts from van stock to complete the repair, verified all unit functions for proper operation...working as designed.; ordrng 1 W10758272 (fan-convct JT VS) and 1 W10794022 (motor-fan JT VS), used 1 W10758272 (FAN-BLADE), and 1 W10794022 (FAN-MOTOR) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Leesburg, VA 20175
Ken M.
Job Details: 09/01/2023
"Customer complaint is that the door drops when opened. Tried to remove the unit from the cabinet to inspect the hinges, but the unit has been forced into the cabinet and will not budge. Customer will need the installers to come and remove the unit so work can be performed and then reinstall the unit afterwards."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 09/01/2023
Installed new parts. All check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Reston, VA 20194
Demonte S.
Job Details: 09/01/2023
"Installed the Compressor , Coupler & Access Valve. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 2.0 Oz's. Unit is starting to Cool. Unit is working as Designed."
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 09/01/2023
Installed new door hinges. All check ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Sparks Glencoe, MD 21152
Neil H.
Job Details: 09/01/2023
replaced the lower spray arm unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Longs, SC 29568
Jason T.
Job Details: 09/01/2023
"Cx complaint, not cooling-freezing properly, fridge temp tested at 45 degrees, freezer temp tested at 25 degrees, found evaporator coil covered in solid ice, removed with a steamer. Tested the sealed system, no leaks found, compressor amp draw tested at .04 amps, compressor very loud during operation, sealed system needs a rework. Ordering all parts for the return visit, advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W11614224 (compressor) and 1 W11598434 (evaporator) and 1 W11109499 (drier-tube) and 1 W11506635 (COUPLER)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Winchester, VA 22602
Ezra M.
Job Details: 09/01/2023
"found bushing for front right suspension rod installed incorrectly preventing unit from being leveled. fixed issue, tested, spinning normally."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Conway, SC 29527
Jason T.
Job Details: 09/01/2023
"Cx complaint, noises during the wash cycle, ran factory diagnostics test, error code : F7-E1 tachometer missing F7-E6 motor circuit open. Tested all circuits, found slider center offset from the gear case shaft, installed slider from van stock, calibrated and tested unit to verify operation...working as designed.; ordrng 1 W10734521 (slider JT VS), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF990SLAM02
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 09/01/2023
Cx complaint the FC isn't freezing items. Inspected and found cx had ice tray and ice packs in FC and they weren't frozen. Accessed the evap and found large ice ball at the top right corner. No frost pattern on evap coils. Unit would need sealed system repair. Informed cx of possible costs and she'll be purchasing new unit. Cx paid $120 service fee.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Harrisburg, PA 17109
Fred G.
Job Details: 09/01/2023
cx complaint unit wont start. inspected unit and found unit does turn on but start button does nothing. I found 119.5vac to control with control flashing. I replaced control and found same results. ordering UI. I found correct voltage to UI but start button does nothing. once part is in please reach out to cx and set up a return visit.; ordrng 1 W11626077 (UI)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Springfield, VA 22153
Robert W.
Job Details: 09/01/2023
CX Complaint is the clothes are wet at end of cycle. Inspected unit and found no error codes ran diag and unit is working properly. Calibrated unit and ran normal cycle unit is working harness looks good unit is draining. Unit is working properly.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Charlottesville, VA 22902
Eric F.
Job Details: 09/01/2023
"Confirmed cx complaint unit not heating. found TCO lost continuity. replace with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Falls Church, VA 22043
Brian F.
Job Details: 09/01/2023
"Cx states low cool in FC, measured temps, 19 FC and 44 RC. Found evap fan not spinning, not receiving voltage from board, installed new HV board. Fan started spinning again, after a few minutes fan started pulsing, then unit started shutting off and on. Called tech line, determined unit has defective fan motor, ordering fan, part is on backorder. ordrng 1 W11661931 (motor-evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Columbia, MD 21046
Marc M.
Job Details: 09/01/2023
cx complaint unit slow when dispensing water. inspected unit and found that the unit has sufficient water supply pressure and when filter is removed dispenser has no issues. cx will need to replace water filter. unit otherwise checks good.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Westminster, MD 21157
Brian R.
Job Details: 09/01/2023
cx complaint is unit makes loud noises that come and go at times. says he cleans unit but stilll sound. units O-O-W and he knows. tested and checked unit. found a torn rug big piece in blower wheel. removed and tested and cleaned unit and now unit is quiet and checks. job complete. cx will pay 120 service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Newark, DE 19713
Taylor F.
Job Details: 09/01/2023
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the ice bin full. Explained how much ice the unit is supposed to make in 24hrs. Unit is working as designed. Job is complete.
We serviced a
JENNAIR RANGE
Model JGRP436WP01
Near Washington, DC 20002
Samuel R.
Job Details: 09/01/2023
cx complaint unit is is not broiling.inspected unti and found broiler to be heavliy covered in food debris causing unit to have a weak spark and barely any gas to come out.unit will need a new ignitor and burner W11661180, W11446096 cx pif; ordrng 1 W11446096 (broil ignitor) and 1 W11661180 (broil burner)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Arlington, VA 22205
Brian F.
Job Details: 09/01/2023
"Cx states right fridge door gasket torn, inspected and confirmed. Installed new gasket, adjusted with heat gun to create seal. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Mineral, VA 23117
Thomas B.
Job Details: 09/01/2023
Cx complaint unit is not working properly inspected unit found no noises checked the compressor compartment fan is operating normally and the compressor is warm but not hot. Checked freezer fan no odd noises checked the dampner is operating normally. Cx has a recording and pinned it to the rear compartment sounds like a fan motor Ordering the condenser fan motor; ordrng 1 W11127829 (motor-cond)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Winchester, VA 22602
Ezra M.
Job Details: 09/01/2023
"uneven flames from front right burner. found burner head had burs in metal from factory. trimmed off burs, working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Harrisburg, PA 17109
Fred G.
Job Details: 09/01/2023
cx complaint unit wont wash dishes. inspected unit entered diag and found f7e2. I found 123.5vac to wash motor. replaced sump assy and tested unit. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS1
Near Alexandria, VA 22301
Lloyd B.
Job Details: 09/01/2023
CX complained of an error. Inspected the unit and found a communication error between the console and control and some of the butons on the keypad were unresponsive. Installed new console and tested and all buttons now work and the unit runs a cycle. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Rockville, MD 20850
Julian H.
Job Details: 09/01/2023
CX complaint about unit making noises also found frost formed on FC found a gap on top right corner noise is coming from defrost cycle explained to CX sound is normal operation formed seal to position to stopped frost formation closing properly now
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Rockville, MD 20852
Roberto I.
Job Details: 09/01/2023
"Fc 4FRc 32F first shelfCx complaint random warmer temperature and frost around Fc door, Rc top shelf too cold.Tested temp with thermocouple, found 4F in the Fc and 32F on Rc top shelf. Thermistors reading from control board Fc 20Kohm and Rc 6Kohm. Freezer gasket sealing ok and tracks working ok, no frost at the moment. Called tech line, spoke to .Austin. He thinks that frost and warmr temperature in the Fc are related and is properly the user that doesn't close the door properly. Also he asked me to replace the Rc temp thermistor. Replaced Rc harness using pre id part. Unit good to go"
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Rockville, MD 20854
Julian H.
Job Details: 09/01/2023
GOT HERE confirmed premature failure on leds followed svc pointer, unit is less than 5yrs replaced parts from preid scode. covers p&L
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Washington, DC 20003
Samuel R.
Job Details: 09/01/2023
"inspected unit and found uni tcontrol to be bad as unti would not let go into diag and would keeop turning off,tried by connecting new drain pump and will still do the same.coudl not replace drain pump and my hose for the shop vac slit and would leak.will replace pump and control W11502823; ordrng 1 W11502823 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bowie, MD 20720
Davonte
Job Details: 09/01/2023
cx complained unit wasnt heating. after inspecting unit confirmed heating element and tco was bad as well. replaced both now unit working as should
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505EBL00
Near Bowie, MD 20715
Davonte
Job Details: 09/01/2023
"cx complained unit wasnt cooling on both sides. confirmed cx complaint. inspected unit and evap,had no frost pattern. ran service test on unit, evap never built frost pattern. called ss tech sd. told unit needed seal repar. quoted cx for repair. cx will be getting new unit. paid service fee"
We serviced a
JENNAIR REFRIGERATOR
Model JS42SEDUDW01
Near Arlington, VA 22201
Brian F.
Job Details: 09/01/2023
"Cx states unit not making ice, inspected, bin empty, ice in mold. Removed IM, found ice on bottom of IM from leak. Installed new IM, jumped and filled, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Windsor, PA 17366
Justin L.
Job Details: 09/01/2023
Cx complaint unit not cooling right after previous repair. Stated the ice melted and fridge was fine freezer high. Only had 2 items in fc so took product temp and found 12F removed evap cover and only had frost on top 2 rows. Cleared hair from condensor and didnt improve. Hooled up gauges and had a 15 in vacuum and no reading on highside but when I pushed schrader refrigerant came out. Discharged system and pulled into vacuum. Charged with 140psi nitrogen and no movement in 23 minutes. Pulled back into vacuum and charged 56G r600 and watched as it created full frost pattern. Contacted techline while on phone low side was 2 in vacuum and highside was 102 psi. Cx will need to allow unit to cool and continue to monitor but as of now unit checks good. No further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Wilmington, DE 19808
Taylor F.
Job Details: 09/01/2023
"Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found the drain pump to be dead shorted causing the unit to stop mid cycle. Found strike, control and drain pump defective. Replaced drain pump and control from pre id and strike from VS. Unit is now working as designed. Job is complete.; ordrng 1 W11457841 (strike TF VAN STOCK), used 1 W11457841 (strike TF VAN STOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wilmington, DE 19802
Taylor F.
Job Details: 09/01/2023
Cx complaint is unit not making enough ice. Explained to the cx how much ice it uses. There are many people in the home and they simply use more ice than is produced by the unit. Unit is working as designed. Job is complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Alexandria, VA 22314
Lloyd B.
Job Details: 09/01/2023
Cx complained the unit did not cool. Inspected the unit and found there were no fans or compressor running. Held the freezer and frdge button down for 3 seconds to turn the cooling on and the compressor and fans came back on Waited for 20 min and cooling could be felt. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Alexandria, VA 22312
Christian C.
Job Details: 09/01/2023
Cx complaint of a tapping noise. Inspected unit found tag behind unit is moving. Removed tag. No more noise.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB1
Near Alexandria, VA 22309
Lloyd B.
Job Details: 09/01/2023
"Cx complained the unit did not dry. Inspected the unit and found no error codes and the unit completed as diagnostics cycle. The heater is connected and at the control, has continuity. Informed the cx to try running hot water at the sink prior. Job complete; ordrng 1 W11672039 (control)"
We serviced a
KITCHENAID RANGE
Model KGRC707LBS0
Near Washington, DC 20001
Samuel R.
Job Details: 09/01/2023
cx complaint unit keeps shutting off.insected unti and got error code f1e3 followed steps of error cde per tech sheet.found p1 connecter in correct place.further inspection jumper harness has connunity.wire is good.unit will need power board.no longer made
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near Potomac, MD 20854
Roberto I.
Job Details: 09/01/2023
"Replaced control board. Ran a broil cycle and then a bake cycle, the unit worked as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 09/01/2023
"Cx complains that the unit not making ice, inspected unit, ice maker motor runs all the time and never fill with water, the module has a burning smell, the heater circuit is bad, repalced im assy, unit tested and works fine"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Palmyra, VA 22963
Eric F.
Job Details: 09/01/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Baltimore, MD 21202
Emmanuel R.
Job Details: 09/01/2023
"Replaced control board, comnpressor kicked on, Advised allow 24hrs. unti is now working properly."
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Annapolis, MD 21401
Dustin F.
Job Details: 09/01/2023
"CX complaint: unit not preheating right all the time.Inspected unit, contacted WP TL. spoke to austin. checked resistance at bake element. got 19.3 ohms.(good) then inner broil element 19.5 ohms(good)then outer broil n got 29.1 ohms(good) checked power comming into board. got 12.6v. Unit has issue with power comming from wall. TL advised me to suggest CX get electrician to fix voltage issue. CX has damage to floor under unit and we cannot pull unit out safely. sent pics and all to TL Austin"
We serviced a
JENN-AIR DISHWASHER
Model JDB3200AWS0
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 09/01/2023
"Cx complains that the door falls down, inspected unit, the link support on the right side is loose. cable back in place, unit tested ok. spring a link support cks ok"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Arlington, VA 22205
Brian F.
Job Details: 09/01/2023
"Agitator stuck on gearcase shaft, will need to break old agitator ro remove gearcase. Ordering agitator. Left gearcase and shifter with cx.; ordrng 1 W11550891 (agitator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near Potomac, MD 20854
Roberto I.
Job Details: 09/01/2023
"Cx complaint frost around ice container and clumped ice.Inspected dispenser, found chute door not closing completely, leaving about 1/4' gap and allowing moisture to get inside the freezer. Ordering ice chute motor WPW10546285 and ice chute door WP2180353. Collected in full ($320.64). Return visit 9/7/23; ordrng 1 WPW10546285 (ice chute motor) and 1 WP2180353 (ice chute door)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Stephenson, VA 22656
Ezra M.
Job Details: 09/01/2023
"cust stated unit was thawing out. found unit currently at 5 degrees between food items. sealed system pressure good. no ice buildup on evap. cust stated repair covered by whirlpool, advised cust that was for previous visit and they would need to speak to Whirlpool again, cust refused further service until they speak with Whirlpool"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Stephenson, VA 22656
Ezra M.
Job Details: 09/01/2023
rapid clicking noise from actuator when trying to start cycle. replaced actuator and splutch
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Inwood, WV 25428
Ezra M.
Job Details: 09/01/2023
"installed all parts, ran full diag cycle. cycle completed normally, no leaks, no errors. unit working properly"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS05
Near Bowie, MD 20721
Shawn D.
Job Details: 09/01/2023
"cx complaint noticed knobs are loose. inspected unit then checked knobs and found 3 bezels are loose due to glue failing. grabbed the 2 pre id bezels and 1 from v/s and cleaned surface good then installed 3 bezels and seem tight. other 2 bezels seem ok at this time but might come loose. unit is good to go; ordrng 1 WPW10559494 (bezel SD V/S), used 1 WPW10559494 (bezel SD V/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTw7300DW1
Near Newport News, VA 23608
Lucas R.
Job Details: 09/01/2023
"cx complaint water drippiong from dispenser, checked unit found f3e2 water temp codevalve thermistor open, also found water passing through valve with no power supply, quoted cx part W11220230 valve $121.16, tax $7.27, labor $110.00, shipping $15.00, total 373.43, cx unsure if repair or replace at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Ocean View, DE 19967
Michael E.
Job Details: 09/01/2023
CX complaint: not draining. Tested and verified complaint. I found drain pump was not turning and drain line clogged with grease. Replaced drtain pump and cleared drain tube . Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gainesville, VA 20155
Robert W.
Job Details: 09/01/2023
"Cx Complaint is the unit isnt washing. Inspected unit and found error F0E4 CX has never ran this cycle yet, Cleared code ran normal cycle and error came back Ordering Control to correct issue unit is agitating and spinning no issue; ordrng 1 W11513246 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Warrenton, VA 20187
Robert W.
Job Details: 09/01/2023
CX Complaint is there is moisture on FC door gasket. Inspected unit and found moisture on top of FC door and on gasket door is sealing properly no signs of water leaking from anywhere. Called techline and explained issue and my findings and techline said to replace FC door seems to have a void in insulation. Ordering Kit and FC door and nameplate.; ordrng 2 W11159728 (gasket)s and 1 W10815701 (FC door) and 1 W10909682 (Nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Bristow, VA 20136
Robert W.
Job Details: 09/01/2023
"CX complaint is the water dispenser is making noise. Inspected unit and found the water connection at top of door making noise little water leaking, Fixed connection and tested unit is working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Woodbridge, VA 22193
Robert W.
Job Details: 09/01/2023
"CX Complaint is issues with the door. Inspected unit and found the door is starting to seperate, Tighten up screws in door and tested unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Sterling, VA 20164
Simon
Job Details: 09/01/2023
CX complaints refrigrator water despencer not despensing ice or water .checked unit found that the new water filter not installed properly .installed water filter tested unit and water dispensing properly unit good to go.SZ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Bethesda, MD 20816
Sherwood
Job Details: 09/01/2023
"cx complaint will not close. arrived and found that door is closing good and unit is working correctly, but who ever installed did not mount the dw anywhere. she doest want any mount on granite so will need side mounting brackets to mount dw to wood on the side.; ordrng 1 8212560 (side mounting brackets)"
We serviced a
JENNAIR MICROWAVE
Model JMW3430DS02
Near Bowie, MD 20721
Shawn D.
Job Details: 09/01/2023
cx complaint microwave light does not work and says open and close door. inspected and confrmed light now working and door switches responding fine door doesnt close tight light it used to. called cx and gave her quote for repair to find out unit has more issues she said unit keeps reboooting itself through the day and willl show a error code sometimes. looked into that issue checked for errors and had f2e0 f6e0 f1e4 cleared codes and found unit is connected to wifi but not for updates no app downloaded to connect. called cx and gave her new qute with panel and told her to try and connect oven to app on phone and let it update before saying it needs ui panel. cx will call us next week after she updates ui to see if that works.; ordrng 1 W10886919 (bulb 21.50) and 2 W10874474 (hinge door 36.29)s and 1 W11236885 (console 1126.74)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Lebanon, PA 17046
Cody H.
Job Details: 09/01/2023
CX complains unit is not heating. Ran unit through timed dry and unit will tumble but will not heat. Cannot diagnose unit due to being stacked. Will need 2nd tech to properly unstack and diagnose. Called office and scheduled with office for return.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Fallston, MD 21047
Neil H.
Job Details: 09/01/2023
"rc lights out new module needed rc door gasket coming apart; ordrng 2 W11470191 (MODULE)s and 1 W11456682 (Gasket, Door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Salisbury, MD 21801
Frederick R.
Job Details: 09/01/2023
Upon arrival for harness spliced and rigged with a aftermarket start device from some other company. Replaced harness and compressor per prior diagnosis. Pressure tested with nitrogen and vac;d down to 30in. Filled with 70g of R600a. Finl low side pressure was 12 in vac. Unit working properly. Informed CX 24-36 hrs for unit to get to temps. job is complete
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 09/01/2023
CX complained the unit did not start. Inspected the unit and found it has a proper 240vac but the thermal fuse is open. Installed new thermal fuse and tested and it now starts and heats. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Falls Church, VA 22042
Brian F.
Job Details: 09/01/2023
"Cx states unit not heating, tested and confirmed. Installed diode and magnetron, tested with cup of water, unit is now heating properly."
We serviced a
JENNAIR REFRIGERATOR
Model JFFCF72DKL05
Near Stone Ridge, VA 20105
Demonte S.
Job Details: 09/01/2023
Installed the Door Seal. Heated the Door Seal with Heat Gun. Doors are sealed. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Lebanon, PA 17046
Cody H.
Job Details: 09/01/2023
"CX complains unit is not spinning. CX is within manufacture warranty. Put unit into diagnostic testing and found unit to have no error codes saved, ran test 12 and unit ran through with no issues. Ran unit through drain and spin to see if unit had any issues during cycle, unit spun in drain in spin with no issues. Found setting cx had unit in had spin turned off. Turned spin back on and unit now works as designed. No further work needed. CX EMAIL ADDED. CX PHONE ADDED"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Chantilly, VA 20152
Demonte S.
Job Details: 09/01/2023
Inspected the unit. Found that the cx is saying that the Dishwasher is leaking Water from the Vent when door is opened on to the floor. Ran Service Diagnostics on the unit. Error Codes are FaE2 = Vent Motor Electrical Problem. Installed new Vent Motor. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Glen Rock, PA 17327
Drew B.
Job Details: 09/01/2023
replaced tested no issues checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model du920pwkq0
Near Smithfield, VA 23430
Justin W.
Job Details: 09/01/2023
replaced dispenser and tested unit working as designedadvised cx to monitor and call us back if any further issues arise cx agreed
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ10
Near Alexandria, VA 22312
Christian C.
Job Details: 09/01/2023
Installed control. Still reading around 30 degrees. Ordering FC thermistor.; ordrng 1 W10316760 (FC thermistor)
We serviced a
KITCHENAID OVEN
Model KGSS907SSS02
Near Washington, DC 20008
Samuel R.
Job Details: 09/01/2023
cx complaint unit is not powering on.imnspected unit and coudl confirm.found themrostat to be OL.gave cx a qoute on repair.cx advised they will replace unit due to age.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Washington, DC 20011
Samuel R.
Job Details: 09/01/2023
replaced parts and tested unit now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH1
Near Baltimore, MD 21211
Emmanuel R.
Job Details: 09/01/2023
"Cs unit is not working properly. Confirmed complaint. I found the wiring harness is frayed ,also water in the overflow but unit is not running right so we have to check for leaks after replacing harness. Ordering harness.; ordrng 1 W11677715 (main harness)"
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Ellicott City, MD 21043
Shane M.
Job Details: 09/01/2023
cx complaint the unit isnt powering on. 120v outlet. 120v to control. put unit ito test mode but cant activate any buttons. F6E2 error appears. console needed. quote for the repairs $644.62 cx paid svc by card W11112662