We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Virginia Beach, VA 23454
Branden R.
Job Details:
08/28/2023
"cx complaint loud noise during agitation. drain and spin cycles don't seem to complete draining, spinning checked unit and found no error codes stored to unit . checked gearcase and found oiling spun onto wire shield and oil on rotor . ordering full gearcase repair.; ordrng 1 W11449841 (gearccase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11550891 (Agitator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Silver Spring, MD 20901
Brian F.
Job Details:
08/28/2023
"Cx states outer door dented, inspected and confirmed. Installed door that was shipped to cx, did not use pre id door. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254EBL2
Near North Potomac, MD 20878
Julian H.
Job Details:
08/28/2023
CX complaint about unit not going sometimes to end of the cycle put unit on test mode found errors9-2 diverter stuck 9-1divereter cant find pos 6-4related to leak 6-3 related to leak went to the bottom diverter really loud rotating but staying stuck & slow leaking issue with sump/motor asm since seals can't be replaced from diverter CX PAID FOR SVC CALL ONLY THRU APP IF CALLS BACK MUST COLLECT EVERYTHING ELSE; ordrng 1 W10902372 (pump&motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Washington, DC 20008
Samuel R.
Job Details:
08/28/2023
"cx complaint unit light is out inspoected unit and coudl confirm,found freezer light connection had been loose,connected properly and unit light came on.cx will owe labor once door comes.service call is still good.; snapped 1 QuickPics"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Mount Airy, MD 21771
Brian R.
Job Details:
08/28/2023
cx complaint is no ice and problems with water out door. says and he showed me with ice maker on water comes out door for a sec then stops and unit beeps and lights flash. turned ice maker off and gets water just fine. units O-O-W and he knows. checked over unit. took temp readings of 5 in freezer 39 in fridge. ice mold spun around and stuck unit only has issues with ice maker on. removed nd unit works. will order new ice maker and test unit again. will bring back valve just in case. as soon as part is in office will schedule. cx wanted to pay in full.; ordrng 1 W10908391 (Ice Maker 152.16)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Sykesville, MD 21784
Brian R.
Job Details:
08/28/2023
came out and removed everything and replaced thermistor in freezer and re tapped on line. put unit back together and reset and checked unit. advised cx to give unit the next few days and see how unit does. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Vienna, VA 22182
Jason A.
Job Details:
08/28/2023
CX complaint FRIDGE popping nosie from FC every few days & frost on FC surfaces food & bins. Found ice cubes are melting & clumping. Sections of FC gasket not making good contact. Lube on FC rails are frozen slowing down door closing. Lube is not rated for FC temps. Heated gaskets & cleaned off lube on rails slides. Leaned unit back to assist closing .> JJ
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQB
Near Catonsville, MD 21228
Dustin F.
Job Details:
08/28/2023
"cx complaint washer still isn't spinning, inspected unit and seen that lid switch isn't working properly, was able to bypass switch to see that was issue. Unit has issues with lid latch sticking and working sometimes. unit needs new lid latch.; ordrng 1 WP3355806 (lid latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Frederick, MD 21702
Ricardo S.
Job Details:
08/28/2023
"Cx complains that the unti made too much ice and get tuck on door, sometimes the ice bucket moves. inspected unit.. auger motor cks ok, ice maker not working properly and made too much ice.. sensor level is defetive .. order part; ordrng 1 w11546935 (ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Newport News, VA 23606
Justin W.
Job Details:
08/28/2023
unit stacked cx complaint control locked. unable to unlock without removing power to unit. removed power to unit and successfully unlocked unit. ran test 12 unit working as designed
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Annapolis, MD 21401
Emmanuel R.
Job Details:
08/28/2023
"Cs unit is not making ice, confirmed complaint. I found the recirc. pump is siezed, i was abel to tap on it and it did turn on Replaced recirc. pump and tested unit. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Spring Grove, PA 17362
Drew B.
Job Details:
08/28/2023
cx complaint that unit is running bleach out the bezel on the front right soon as its dispenced.. and through.. i found the tub ring wasnt on correctly.. i adjusted the tub ring now no leaks and runs in correctly.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Falls Church, VA 22046
Lloyd B.
Job Details:
08/28/2023
CX complained of door closing issues. Instaslled new hinge asnd extension and tested and it now closes as designed. Job complete
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Virginia Beach, VA 23452
Carl A.
Job Details:
08/28/2023
"cxc oomplaint of unit dead,unit is doa on arrival,checked to see if power coming to control board found 120 at board ohmed out drain pump to find open,pump possible took out board ordering both parts needed for repairs; ordrng 1 W10919003 (Drain Pump) and 1 W11607637 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ01
Near Dover, DE 19901
Frederick R.
Job Details:
08/28/2023
"CX complaint is FC light out. Inspected and verified. Replaced FC LED mod from VS. Light and unit are working as designed. Job is complete; ordrng 1 W10695459 (module FRVS), used 1 W10695459 (LED FRVS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MSS00
Near Rockville, MD 20852
Roberto I.
Job Details:
08/28/2023
"Replaced parts, dispenser tested ok.Noticed of temperature warmer than normal on mullion.Removed top grille and cover, found area around compressor hot and compressor running wery hot to the touch. Cond fan running and compressor dragging 2.7A. Temp in the Fc 5F. Called tech line, soke to Chris, he thinks the compressor is not working properly and advised to replace it. Ordering compressor W11557671, drier W11109499, access valve W11506635, and couplers o PL. **SEALED SYSTEM TECH**. **2nd TECH**, and **2 COUNTS**; ordrng 1 W11557671 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11504416 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504432 (coupler) and 1 W11506635 (access valve) and 1 sealed system tech and 1 2 counts and 1 2nd tech"
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Washington, DC 20001
Shawn D.
Job Details:
08/28/2023
cx complaint unit is starting or turning on. inspected unit and cinfiumred wont tunr on and knob turns way to easy. got access to ui panel to find plastic is falling apart and ui came out of the panel. reseated ui and unit now tunrs on but start button doesnt work. found plastic on button broken. unit needs ui panel. ordering ui panel for return; ordrng 1 WPW10192972 (ui panel)
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ3
Near Richmond, VA 23236
Joseph D.
Job Details:
08/28/2023
Reseated loose gasket and unit now sealing properly
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW07
Near Woodbridge, VA 22192
Tanner B.
Job Details:
08/28/2023
Installed new rollers and grille
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bristow, VA 20136
Richard B.
Job Details:
08/28/2023
"CX complant. Washer has error code. Inspected unit aND console dosent respond . Installed new facia and tested unit after synching control to console . By plugging in 5 times. ran a DLMS calibration cycle. Unit working as designed. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Ashburn, VA 20147
Simon
Job Details:
08/28/2023
CX complaints washer shows f8 e1 error code inspected unit and found inlet valve not works properly .replaced in let valve tested unit .Unit works as designed.SZ
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS5
Near Vienna, VA 22180
Christian C.
Job Details:
08/28/2023
Cx complaint unit is leaking from FC section. Inspected unit found ice on bottom of FC section. Defrosted ice and cleared drain. Found drain tube clogged. Installed new drain tube. Cx paid in full.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Washington, DC 20008
Samuel R.
Job Details:
08/28/2023
cx complaint unit is shaking badly.inspected unit and found unit to be overloaded with towels and fitted sheets.removed clothing and tested unit on drain and spin unit spins correctly.advised cx to not overload unit and how to properly use each cycle.unit checks out good.
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Rockville, MD 20852
Roberto I.
Job Details:
08/28/2023
"cX complaint cycle not startting.Ran test mode, no errors. Ran a cycle, the unit got stuck on sensing. Inspected the bottom, found broken wire on drin pump connector. Repaired wire but the cycle didn't start anyway. Drein pump resding from control 21ohm, capacitor 50nF. an a calibration cycle, the lid didn't lock and the cycle didn't start. Ordering harness W11590868, control board W11633359 and lid lock W11394572.; ordrng 1 W11633359 (control board) and 1 W11394572 (lid lock) and 1 W11590868 (harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near York, PA 17403
Bernard M.
Job Details:
08/28/2023
"Defrosted evap and replaced parts, restored power and the fan began to run with evap developing good frost pattern. Unit checks good"
We serviced a
IKEA DISHWASHER
Model IUD7555DS3
Near Chesapeake, VA 23320
Zachery R.
Job Details:
08/28/2023
"replaced sump&pump, tested, no faults, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bluemont, VA 20135
Ezra M.
Job Details:
08/28/2023
"gears on splutch grinding during agitate. found center nut loose on gearshaft, not holding splutch in place properly. replaced splutch, belt and actuator, tested, sounds normal.; ordrng 1 W11481722 (actuator em vs), used 1 W11481722 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Silver Spring, MD 20910
Sherwood
Job Details:
08/28/2023
cx complaiont gasket defective. arrived installed parts. unit is now making a complete seal all the way around. repair complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Glen Burnie, MD 21060
Dustin F.
Job Details:
08/28/2023
"Replaced belt, splutch, motor, calibrated and tested unit, unit now works as intended.;"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rockville, MD 20852
Roberto I.
Job Details:
08/28/2023
"Cx complaint 3 times thist mont the unit turned conpletely off (cooling, lights, dispensers, UI) while using the ice dispenser. All 3 times the unit worked again after resetting the power.Tested the dispenser several times, inspected connection on UI and control board. Power supply ok. Ordering UI W11518204, control board W11566851and auger motor W11671282; ordrng 1 W11518204 (UI) and 1 W11566851 (main control) and 1 W11671282 (auger motor)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Frederick, MD 21702
Ricardo S.
Job Details:
08/28/2023
"the client complains that the back cover of the dryer wont stay in place, so i explain the customer that we need to replaced the whole dryer frame and back cover, she will call the manufacture what they can do"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Stafford, VA 22554
Tanner B.
Job Details:
08/28/2023
Unit not filling w/ water . found loose connection on valve . reseated and tested unit .. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW1
Near Falls Church, VA 22046
Lloyd B.
Job Details:
08/28/2023
"Cx complained the unit has a drain error. Inspected the unit and found that its trying to drain, but it is far from the sink and the lines dissapear behind walls. Removed the line from the disposal and the flow is slow. Cx will contact a plumber but im unsure how it can get better. Unit needs new be moved next to the sink. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Annapolis, MD 21409
Emmanuel R.
Job Details:
08/28/2023
"Cs unit is making a gurgling noise, confirmed complaint. I found the capline is crearting a gurgling wooshing noise, this unit has a tsb for it. Straighten cap line and added permagum to insulate the noise . Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near North Potomac, MD 20878
Julian H.
Job Details:
08/28/2023
CX complaint about unit not turning on confirmed proper power to unit 120vac going to control also 5vdc out to console found a themal event need part CX PIF THRU APP; ordrng 1 WPW10481144 (panel-cntl)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Moseley, VA 23139
Joseph D.
Job Details:
08/28/2023
"Replaced door, unit working properly . No issues found"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Dover, DE 19901
Frederick R.
Job Details:
08/28/2023
CX complaint is drawer loose. Inspected and found top FC drawer had come off clip for rail. Reiserted clip and made sure rail was locked in. Unit is now repaired. Job is complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Ellicott City, MD 21042
Marc M.
Job Details:
08/28/2023
installed gasket and aligned doors. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Perry Hall, MD 21128
Justin S.
Job Details:
08/28/2023
CX complaint was ice maker not working. Tested ice maker and noticed bailer fingers were not moving or filling. Receiver light never came on. Replaced ice maker but problem procised. Tested voltage at connector and no voltage was showing. Odering parts for return visit.; ordrng 1 W11629974 (control) and 1 WP2198643 (receiver) and 1 W11631334 (emmitter) and 1 W11626104 (interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Springfield, VA 22150
Christian C.
Job Details:
08/28/2023
Installed damper. No more noise. Unit is working as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMW2427IM02
Near Potomac, MD 20854
Julian H.
Job Details:
08/28/2023
CX complaint about unit not working properly f2e1 stuck key error tried to put unit on diagnostics no luck reset power for 2 min & restart oven I was able to navigate thru cleared error codes checked connectors & looked good issue with console (CBE) CX PIF THRU APP; ordrng 1 W11460599 (console (CBE))
We serviced a
KITCHENAID HOOD
Model KVWB600DSS2
Near Silver Spring, MD 20901
Brian F.
Job Details:
08/28/2023
"Installed bulb, tested, all lights now working."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Adelphi, MD 20783
Brian F.
Job Details:
08/28/2023
"Installed spray arms and dispenser, filled rinse aid dispenser, ran service test, unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Alexandria, VA 22310
Christian C.
Job Details:
08/28/2023
Cx complaint unit is not draining. Inspected unit no errors stored. Tested in diag cycled x3. No issues. Unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL0
Near Hockessin, DE 19707
Taylor F.
Job Details:
08/28/2023
"Cx complaint is element stuck on. Tested inspected and verifed complaint. Found as soon as the power is turned onto the unit, the element comes on. Quoted cx for control board and cx does not want to go through with repair at this time. Job is complete."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
08/28/2023
cx complaint is the row of dividers on the upper rack not staying in place. confirmed complaint. a pivot tine is missing. ordering pivot tine to fix upper rack. schedule when part is available.; ordrng 1 WPW10082853 (pivot-tine)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Great Falls, VA 22066
Demonte S.
Job Details:
08/28/2023
Inspected the unit. Found that the cx is saying that the Filter keeps coming out. Cx isn't installing the filter in place correctly. Installed the Filter properly. Tested the unit. Filter is staying in place. Unit is working as Designed.
We serviced a
KITCHENAID HOOD
Model KVWB600DSS2
Near Silver Spring, MD 20901
Brian F.
Job Details:
08/28/2023
"Installed bulb, tested, all lights now working."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319KPS01
Near Potomac, MD 20854
Julian H.
Job Details:
08/28/2023
CX complaint about unit making a noise when on a cycle remove top grill to see any debris found just a little bit of grease no splatters on top tested unit several times empty & with plates working as designed unable to replicate any issues mag antenna looks fine as well working
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Upper Marlboro, MD 20772
Shawn D.
Job Details:
08/28/2023
was here looking at cx dryer said she has video of panel going out. inspected video and looks like the display screen is going blank when is use. ordering ui for return; ordrng 1 W11319991 (ui)
We serviced a
KITCHENAID HOOD
Model KXD4636YSS5
Near Arnold, MD 21012
Israel R.
Job Details:
08/28/2023
Customer complaint is that the downdraft works maybe a couple of times and then it starts to hum and wont go up or down. Tested unint andthe unit is working for me but is strugguling a little. The unit is working for me but i can hear the motor is forscing and is slow. Unit will need new motor assembly. collected in full. Special order part. KEep customer in communication with parts.; ordrng 1 W11187731 (motor 507.07)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Takoma Park, MD 20912
Samuel R.
Job Details:
08/28/2023
cx complaint unit is not cooling.inspected unit and could co foirm cxc complaint.no frost pattern and amp draw was 0.55amp.unit would make a loud hissing sound every few seconds.unit will need a compressor further insepction foudn lower fridge hinge to also be bent and not let the left side of the fridge door to seal correctly W11580057, W11504415, W11504430, W11506619, WP2325482; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler) and 1 WP2325482 (hinge)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Baltimore, MD 21213
Shane M.
Job Details:
08/28/2023
"cx complaint the unit isnt starting cycles. unit isnt properly. setup, unit in kitchen using a split y for water. advised cx. advised cx to use only tap cold. advised cx i could not set up for cx. found open netural at outlet with tester. replaced control just in case."
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Chevy Chase, MD 20815
Sherwood
Job Details:
08/28/2023
cx complaint dryer just stop mid cycle. arrived and could not duplicate issue. ran a service diag and no error codes were found. called TL advised returning with both controls and testing for voltage. will also need helper to remove the dryer for testing; ordrng 1 W11331944 (control7) and 1 W11565028 (control)
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Takoma Park, MD 20912
Sherwood
Job Details:
08/28/2023
cx complaint f6e1. arrived and confirm issue. oven was at room temp and reading 600 plus. per service matter ohm out temp sensor and it was 1101. test was in range ordering harness.; ordrng 1 W10908894 (harness)
We serviced a
WHIRLPOOL OVEN
Model jDS1750ES0
Near Reading, PA 19608
Cody H.
Job Details:
08/28/2023
CX complains unit cancel button does not shut off oven. Called safety due to oven not being able to shut off. safety states they will not cover parts for repair and would like cx to call them directly due to safety concerns. got auth for diagnosis. CX does not owe for service call but will owe for repair if they decide they want unit repaired after speaking to safety. CX EMAIL CONFIRMED. No further work needed unless cx calls in and wants repair.
We serviced a
JENNAIR MICROWAVE
Model jmc2430ll00
Near Great Falls, VA 22066
Demonte S.
Job Details:
08/28/2023
Inspected the unit. Found that the Cx is saying that the Inner Microwave light stays on at times until the Door is firmly pushed in. Called Whirlpool Techline Ref. Per Whirlpool Techline the cx will need to push the Door firmly closed. The cx shouldn't let the Door Closed by its self. Door is not self closing. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Sinking Spring, PA 19608
Cody H.
Job Details:
08/28/2023
"CX complains unit is not making ice and the frost buildup on the front of icemaker has returned. Called techline due to ongoing concerns. Spoke to Ed who sais to replace fc door bracket, icemaker fill tube heater and icebin door. Office to schedule with cx when all parts are approved and arrive.; ordrng 1 W11399564 (icebin door) and 1 W10625069 (freezer bracket) and 1 W11087201 (fill tube heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near Vienna, VA 22181
Demonte S.
Job Details:
08/28/2023
"Inspected the unit. Found that the cx is saying that the Freezer is hard to pull out and the Door Seal isn't Sealing. Checked the Freezer. Door slides are rusted and isn't allowing the Door to fully Open. Door Seal isn't Sealing. Corner of liner are cracking. Unit will need new Stainless Door , Lower Slides for Freezer Door & Ice Maker Slides. ; ordrng 1 2306116 (SLIDE) and 1 2306117 (SLIDE) and 2 WP2320616 (SLIDE)s and 1 LW10258747 (DOR-FIP SS)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
08/28/2023
Customers complaint is frost in the freezer and door not shutting all the way. Found the freezer door was racked to one side. adjusted door and reformed gasket. All check ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Frederick, MD 21701
Ricardo S.
Job Details:
08/28/2023
"Cx complains that the dryer takes long time to dry, inspected unit, the dyrer heating ok. fuses and power cks ok, temrinal block receives 240vac, the air flow outside the house is bad.. the vent screen is full of lints.. dryer cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chevy Chase, MD 20815
Brian F.
Job Details:
08/28/2023
"Cx states h2o light on, inspected and confirmed. Explained how filter timer works and how to reset timer after installing new filter. Unit is working as designed."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
08/28/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Shenandoah, VA 22849
Danny R.
Job Details:
08/28/2023
instaled parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Dover, DE 19901
Frederick R.
Job Details:
08/28/2023
"CX complaint is IM not making ice and light out in FC. Inspected/tested IM and bin was full of ice. Ran test harves and IM is working properly. Light is out in back of FC. Replaced door switch because it seemed loose and didnt resolve issue. Ordering module. Cannot reschedule due to part availability. Only one i/s; ordrng 1 W11396033 (switch FRVS) and 1 W11602886 (module), used 1 W11396033 (SWITCH FRVS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
08/28/2023
Customers complaint is unit not washing. Found wash motor is bad. Customer decided not to fix at this time. Collected service call.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Newark, DE 19702
Taylor F.
Job Details:
08/28/2023
Cx complaint is oven not coming on. Tested inspected and verifed complaint. Found the control to be defective. Replaced control from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Annapolis, MD 21409
Emmanuel R.
Job Details:
08/28/2023
"Cs unit wont start a cycle, confirmed complaint. found error codes f6e3 comm error, f7e7 motor unable to reach rpm. During diag the slider would shift then disengage. Wont stay in gear. I unplugged unit and this time it it shift ,stayed in gear but then hummed and would move. Control board is glitchy and unresponsive. I inspected the slider ,motor and electrical connections,everything seems to be fine besides the control.; ordrng 1 W11419171 (control)"
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Conway, SC 29526
Jason T.
Job Details:
08/28/2023
"Cx complaint, door falls off of the hinge not allowing to close properly, unit needs door hinge and qty 4 caps for the hinge, repair estimate total : $413.50 Cx approved the repair, charging for the service-call, parts,shipping-tax : $303.50 (PAID IN FULL credit card REF) Labor due upon return visit : $110.00...advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed. 5 parts on order.; ordrng 1 WPW10208415 (door hinge) and 4 WPW10208398 (cap)s"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Taneytown, MD 21787
Brian R.
Job Details:
08/28/2023
found code F8E1 recalibrated and ran auto test. unit fills and drains and runs through functions. unit laks on the hot water side. hot valve not opening. basket also has a bad shake to it. replaced suspention as well as actuator for the clicking sound. unit now checks and runs good. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Baltimore, MD 21213
Shane M.
Job Details:
08/28/2023
"cx complaint the unit isnt making ice. confirmed complaint. put unit into test mode, test 56 showed E2. tested evap fan, noticed fan not coming on. ice level sensor still good. ordering fan w harness, blade, icemaker. ordering control just in case.; ordrng 1 W11658802 (icemaker) and 1 W11224591 (fan w harness) and 1 WP67006337 (blade) and 1 WPW10453401 and 1 W10854027"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Conway, SC 29526
Jason T.
Job Details:
08/28/2023
"Cx complaint, loud noises when draining, ran factory diagnostics test, no error codes...found drive belt slipping on the motor hub. Installed motor and belt from van stock, calibrated and tested all unit functions for proper operation...working as designed.; ordrng 1 W11283592 (motor-drve JT VS) and 1 WPW10006384 (drive belt JT VS), used 1 W11283592 (DRIVE-MOTOR), and 1 WPW10006384 (DRIVE-BELT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Woodbridge, VA 22193
Richard B.
Job Details:
08/28/2023
"CX complamt. Dishes not clean. Prior diagnosis found unit needs sump assembly. . Installed sump assembly and tested unit. working as designed Good wash pressure , Working as designed, RB"
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJW00
Near Takoma Park, MD 20912
Sherwood
Job Details:
08/28/2023
cx complaint fridge still not cooling. arriveed and confirmed issue. found rc not cooling and fc had frost and ice in vents to rc. removeed evap cover and notice drain was blocked with ice.checked heater ohm at 104 fan readings were the right. thermistor is also in range. called TL explain my finding he said drain being blocked with ice was the cause of problem. cleared drain and vents. unit is now workin as designed repair complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Conway, SC 29526
Jason T.
Job Details:
08/28/2023
"Cx complaint, lower outer door panel is dented and misaligned from the lower support hinge bracket, pics on SD. Cosmetic warranty within 30 days, advised cx outer door panel direct ship to the house, if possible inspect the part for any damages, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11613486 (outer-door panel)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Carlisle, PA 17013
Fred G.
Job Details:
08/28/2023
cx said since last visit unit was ran 3 times and did not leak. she is worried unit will leak. inspected unit and entered daig and found saved error codes. ran the auto test and found unit finished without issue. I then removed top and found no signs of dried water or anything wet outside the tub. I lifted unit and found no dry water stains or anything wet. I did find a large stain on back wall leading to floor. i did fill tub and drain it and found no signs of a backed up stand pipe. called TL documents my findings. as of now cx is to monitor unit and see if leak happens again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Burke, VA 22015
Robert W.
Job Details:
08/28/2023
Added shim to RC door and unit is now sealing.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
08/28/2023
Customers complaint is unit not draining after the cycle. They had to manually drain the unit after the cycle was over. Tested drain pump and it had good flow and was not restricted. No error codes stored and went through the diagnostics fine with no issues.; ordrng 1 W11672225 (control)
We serviced a
AMANA DRYER
Model NED5800HW1
Near Waynesboro, VA 22980
Danny R.
Job Details:
08/28/2023
unit has a bad heater it was open i replaced heater elelemnt and tco bc it was cycycle short unit chedcksok after parts were instaled
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Springfield, VA 22153
Robert W.
Job Details:
08/28/2023
Replaced lower harness unit tested and is working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Myrtle Beach, SC 29588
Paul F.
Job Details:
08/28/2023
Customers complaint is unit does not spin out on the towels cycle. Ran diagnostgics and diagnostics went through ok. NTO control.; ordrng 1 W11583890 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Elizabethtown, PA 17022
Justin L.
Job Details:
08/28/2023
As per previous tech was able to access unit and replace parts. Verified heater worked unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Dover, DE 19904
Frederick R.
Job Details:
08/28/2023
"CX complaint is switch issues again in FC. Inspected and found new switch stuck in up position. No ice or frost. Switch was defective. Replaced switch from VS. Unit is now repaired and working properly. Job is complete; ordrng 1 W11396033 (switch FRVS), used 1 W11396033 (switch FRVS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Myrtle Beach, SC 29588
Paul F.
Job Details:
08/28/2023
Customers complaint is unit doesnt power on. Found loose connections at the terminal block. All check ok.
We serviced a
WHIRLPOOL DRYER
Model MED3500FW1
Near Silver Spring, MD 20910
Brian F.
Job Details:
08/28/2023
"Cx states unit making a rattling/rumbling noise, tested and confirmed. Found noise caused by out of balance blower wheel, cleared lint from blower wheel fan blades, tested, unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Charles Town, WV 25414
Ezra M.
Job Details:
08/28/2023
"intermittent frost in freezer. unit leaning forward. leveled unit, verified all doors closing and sealing properly. also discussed loading freezer and opening doors properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
08/28/2023
Installed new parts. All check ok.
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Fairfax, VA 22032
Jason A.
Job Details:
08/28/2023
"CX complaint WASHER banging during wash & wouldnt unlock. Replaced control, motor, cap & actuator. Verified door lock, agitate spin & drain. Water connections correct. Calibrate & test wash. Start NORMAL cycle & tried to pause but pshing start / pause stops agitate but wont unlock. Push & hold for over Check quick start & use & care guide. Called techline. TL stated unit will only pause & iunlock during hi spin. CX had me run DELICATES & this allows PAUSE & UNLOCK during agitate. Send shopjob to update TL report. CX trying other cycles & reportimg > JJ; saved tckt"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near ,
Frederick R.
Job Details:
08/28/2023
"CX complaimnt is unit still throwing F8E0 error code. Prior visits have had the main harness, blower fan, Both control replaced. Did find scorched connector at blower fan but that was replaced with the fanSpoke to Chris at WPTL. CHris told me that the UI is what regulates the fan speed on this unit and wants the UI replaced. He also brought up airflow around unit which could be an issue be"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
08/28/2023
"Cx complaint, dishes not clean at the end of the cycle, error code 4-3 wash motor not running. Tested all circuits, verified 121 vac at the motor, heater circuit tested at 14 ohm, sump-pump failure. Advised cx part on order, direct ship to his house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W10837402 (pump&motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB02
Near Gardners, PA 17324
Sal R.
Job Details:
08/28/2023
"CX complai t is that the unti stopped cooling 3 days after repair. I found that the FC & R are both 60 pluse degrees. I am reordering 1 sealed system repair. . return visit will need to be 3 call counted. Once the parts are avalible, please have somoen form the office call to set up a return with a sealed system tech. Please use gadges to read pressures.; ordrng 1 W10836706 (evap coil) and 1 W11092625 (compressor) and 1 W10843121 (drier filter) and 3 W11506635 (proccess stubs)s and 1 876765 (tub kit) and 1 3callcount (3 call count)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Dagsboro, DE 19939
Michael E.
Job Details:
08/28/2023
Replaced the lid lock as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Conway, SC 29527
Jason T.
Job Details:
08/28/2023
"Cx complaint, noises during cooling-freezing found cabinet chassis making contact causing the noise. Installed permagum sealer on the condenser lines to dissipate the noises, leveled the unit to allow for proper cabinet alignment. Ran factory diagnostics to verify all unit functions for proper operation...working as designed.; ordrng 1 212643 (sealer-gum JT VS), used 1 212643 (PERMAGUM) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Mineral, VA 23117
Thomas B.
Job Details:
08/28/2023
Cx complaint unit is not working properly inspected unit found freezer temperature is at 25 degrees F and refrigerator is at 45 Degrees F unit will need Sealed System Work Ordering the compressor and drier for Sealed System Repair. Called whirlpool TechLine to document; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Rockville, MD 20854
Julian H.
Job Details:
08/28/2023
CX complaint about unit not getting to temperature inspected on bake found a difference of 20* on bake adjusted calibration showed CX how to do it working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
08/28/2023
Customers complaint is no ice. Found icemaker giving E5 error code for bad thermistor. Filled with water so I know the valve works. NTO icemaker.; ordrng 1 W11658802 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Seaford, DE 19973
Michael E.
Job Details:
08/28/2023
Replaced RC door as previous diuagnosis. Heated and reshaped gasket. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Bristow, VA 20136
Richard B.
Job Details:
08/28/2023
"CX complant. Not cold. Prior diagnosis found unit needs evap fan , control and UI . Thawed out evap , Installed control , evap fan and UI . Installed CX provided surge protector. And cycled power , Starting to cool, Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Milford, DE 19963
Frederick R.
Job Details:
08/28/2023
Replaced dispenser and inlet vavle per prior diagnosis. Discovered no hot water to unit at all through valve. Water pressure maxed at 45psi which is borderline low. Suggested CX use inlet hose screens because cold water valve was clogged with well sediment. Also suggested CX get pressure checked. Unit itself is working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Falls Church, VA 22046
Lloyd B.
Job Details:
08/28/2023
"Cx complained the pod did not dissolve. Inspected the unit and found that there are no error codes and the unit washes. Cx says the hot water takes long at the sink. Instructed to run hot water prior. The spray arm is clogged. Unit needs new spray arm. Please ship part to cx, no tech needed. Job complete; ordrng 1 W11101428 (spray arm)"